Public Storage Self-Storage Units at 311 N 16th Street, Sacramento, CA

Stephanie was super helpful great customer service

I came in inquiring about a storage unit & Diamond did a great job helping me and providing pivotal information to help me make my decision. I couldn’t have done this with out her. I would give her 10 stars if I could!

I came here with my daughter and received the best customer service from diamond. She is also a very sweet young lady.

Diamond has very good customer service, she is very kind and helpful. I am happy I came to this location

great customer service and coco has it very clean. I love it here

I really like this place. Coco is very professional and the details given about my storage had me leave happy that I came in. Thanks again for help.

My move in went so smoothly and Stephanie gave me the cart to great customer service

Thank Alexandria for all your help. I

This place is great! Super clean and well taken care of. Diamond was absolutely amazing and super helpful.

I had a great experience with coco Stephanie today there amazing people. Best costumers service and they had place clean

Can't say I recommend it. The prorated me when I went in and would not prorate me when I left got stiffed for half a month! Be very careful it's a very bad neighborhood!

Coco and Stephanie served us with great customer service. Facility was kept clean. Did everything right. Thank you ladies

Diamond was definitely a great help and she was very kind

Diamond was great. I recommend you to talk only with her. When you go to this place she's very helpful thank you

Greatly appreciate working with the manager Stephanie. She was able to coordinate the best deal possible with my unit. Wonderful customer service!

Marisa has very good customer service I told her they should give her a raise bc of how good she was when we came in

Diamond is Amazing! She helped me out tremendously today! I appreciate her kind demeanor and her patience! Edit to add. She walked me to my unit and we had a great conversation. Such a sweetheart!

Diamonds customer service is top tier. I called location with a of couple questions and she was absolutely professional and completely informational about all inquiries. I 100% highly recommend this location.

Thank you Alexandria for helping me with my auto pay and gate code. You are awesome.!!

It was super settin up a storage Marissa made the experience so much more easier. Great customer service will highly recommend

I would give this place a zero Stars if I could I've only been with them for 7 months and my storage has outrageously increased by $92 the customer service at this specific location is horrible the management is a disgrace having my things here has given me more anxiety than anything as each month goes by I have to worry about the possibility of my personal belongings being auctioned due to their monthly increases on the rent. Also to the male corporate manager that I called multiple times about incidents that have occurred at this location that never got back to me and only called me after a heated conversation with an employee you shouldn't be a leader of this establishment you care nothing about the customers and shame on you for the message you left on my voicemail trying to intimidate me. Today I met Stephanie and she was the nicest staff I've met at this location she was kind, she answered all of my questions an even showed me a few units that were cheaper than the one I was scammed with so I give Stephanie 5 stars whatever location she works at is lucky to have her the world needs more people like her!

Stephanie was very accommodating and incredibly friendly! New to the area and would recommend this place.

Diamond was super helpful in showing the different options available and went above and beyond to help me.

Diamond was helpful I really appreciate her thanks

Nice and helpful staff easy to get the space I would like to say Thanks Diamond for helping me out .😊

The service from Diamond at the front counter was outstanding! Definitely 5 stars!

Awesome staff and very accommodating I want to say Diamond was very helpful I give 5 stars.!!! Very helpful and friendly.

Seedy area and really unrealistic access hours 9-6 is not really a great fit for me. Maybe u may find it useful.

The team at 16th St location were super friendly, attentive, helpful and professional during my interactions specifically Diamond on my moving day and the other gal I believe Marrissa they went beyond my expectations.

This storage place is terrible & predatory. They lock you in by a fairly decent storage price. Once you’ve moved all of your stuff in they will increase the price for no reason. My monthly bill went up over $50 after just four months. I am currently looking into other, more honest storage places to store my items in ASAP. I wish I could give this predatory establishment a 0 out of 5

Diamond has been a great sales person very informational extremely helpful

My experience was great because of Diamond and her patience . She is very courteous and professional.

Diamond was very welcoming, upon us arriving to the facility. She was very informative and had answers for all of our questions.

She was very informative, I believe the associates name was Diamond. She really answered my questions made me feel comfortable about leaving my belongings at this location.

I was helped by a young woman named Diamond. Not only was she very knowledgeable but kind, patient and courteous as well.

Diamond was great, took care everything no hassle. Great customer service! Her review what made me choose this location on 16th street. She’s the best!!!!

I appreciate the PM rayell for helping gain storage space number, she was so helpful!

Diamond was very professional and accommodating. Easiest rental I’ve experienced. Recommend highly.

Diamond and Jesse were so helpful in renting my unit

Great sucure place to go when u n I ssaf storage unit highly recommend it for your needs.

Haven't had service yet.Homeless

Jessica &diamond they great I love their everything good job

Very quick and informative, got me in and out in less than half an hour!

I need it to be known!!! Diamond at the 16th street location. Absolutely amazing customer service. I came in a MEAN, HOT moving mama because the call center had my unit request incorrect, within in MINUTES she calmed me down with her ' It's okay let me check the options, WE will figure this out. ', she does not know me, she has no idea what I am going through, but she immediately knew to help. I apologize for being short fused and HOT tryna move with 2 kids in this heat. She left me with patience, grace and the exact space for my price range. She needs to be recognized for her customer service, because boy she is better than ME. Thank you Diamond for being kind, and showing me and my kids MAMA needs to calm down, it's okay. 🖤🙏🥹

Very convenient. Polite and knowledgeable staff (Diamond). Straightforward pricing.