Manny provided awesome customer service.
I really liked how the place was well maintained. Irene was amazing on helping me, she was efficient and very professional.
Irene was an amazing person. She was very helpful & friendly. The location look clean & well-maintained. I will definitely do business with public storage.
Jay thank you for being kind at a stressful time for me .
Customer Service very welcoming and transparent with the process
5515 walker st. In vta ca.
Is a awesome storage place
You guys ROCK!!
Irene was very nice and the property looks nice
Irene is amazing. Very very kind lady who goes above and beyond. Thanks for making life a lil easier!!!
Irene was very friendly and understanding she always takes care of my household and if we ever need to ask a question about something she is always happy to answer it
Nice clean place and friendly management
Irene was really helpful and just a delight .
Great customer service and good prices. Thanks to Irene and Manny for helping me set everything up so efficiently and effortlessly. I’m very happy with their service and the storage unit.
Irene was so helpful, nice, and professional. Thank you
Ms. Irene was incredibly friendly and helpful. She answered all my questions and made the rental process smooth and straightforward. This location was well-maintained and clean. I felt comfortable knowing my belongings were stored in a secure environment. My unit was easy to access, with convenient hours. It was also easy to navigate the property. I felt safe leaving my items there. I would recommend Irene 100%, very Knowledgeable and Kind.
Very kind and friendly! Very helpful I really appreciate Manny!!!
My family and I were looking for a storage unit, and we went to 3 different places before we stopped here. Irene was amazing. She was very helpful and kind. We will definitely do business with public storage as long as Irene is there!!!
Great place to store. Irene was efficient and helped me rent a unit all over the phone. 📞 even helped me set up the app to be able to access right from my phone ⭐️⭐️⭐️⭐️⭐️
Irene and Mark we exceptionally helpful. I upgraded my unit, and they made the process so easy. Everything was clean and quick. I also just truly enjoyed my interactions with both of them
I currently have space at another facility, but I might be moving around this area. Spoke with Irene, who answered my never-ending questions. I really appreciate her patience as moving isn't easy, and I left comfortable with her honesty.
Great experience here at public storage thanks to Irene SHES so wonderful helping me out very nice and sweet thank you so much for helping me.
Manny was great!! We walked me through the whole procedure and it was so easy and even fun!!! Thanks Manny
Hable por teléfono y Irene atendió mi llamada. Muy buen servicio! Muchas gracias Irene!
Irene was super helpful. She answered all my questions and was very friendly. Thank you so much!
Gracias Irene fuiste muy amable atenta y cordial conmigo ☺️
Irene is excellent! She gave me great customer service over the phone!
Irene is the best!! Thank you! ❤️
Great customer service and very helpful. Irene helped me with all my questions and helped me find what I was looking for. I totally recommend this place.
Just want to come on here and thank Irene the property manager for helping me out. This facility has to be the one of the cleanest one I’ve ever been too, right off the freeway super safe and clean like I mentioned. I made a reservation online and within minutes she called me.. she showed me the storage before renting and answered all of my questions. Thanks once again Irene .
This is the only place I would do business with, everything about the store is amazing and easy to work with, Irene and all of the staff has amazing customer service I would definitely recommend anyone to come here for storage
I had such a good experience here at Public Storage. I was struggling to find the right storage facility but Irene at Public Storage made the decision so easy. She was super helpful and answered my many questions with a smile on her face. I would definitely recommend this storage facility because of her!
I had a good experience with renting a unit here. Irene is very professional
Awesome customer service Irene went way beyond the call of duty ..she was amazing. And still after the move in was right there to answer any questions. Please give her what she deserves for her great customer service
Irene made my storage unit hunting super easy. She provided me with great customer service and very friendly.
Irene is the best!!! Great customer service
Came in to inquire on a storage unit and Irene was beyond helpful! Thank you for your patience and excellent service. You have earned my business!
Great prices and fast process
Had a great experience with Irene! She was very knowledgeable and very helpful. Definitely recommend!
Bien contentos con el espacio, muy contentos y el espacio es drive up y fácil para estacionarse para accessar la unidad .
Irene was a great help. Thank you!!!
Irene was very helpful, she took the time to answer all my questions and was very patient.
great access hours friendly staff irene recently helped me with a billing issue i had. thanks for the help. i recommend this storage
This is a great storage place the location is prime and the hours are very extensive, the offer an app to be able to open the gate. Great service by Irene she’s always been very friendly.
Irene is an absolute gem! She's bright, kind, and always brings a positive vibe wherever she goes. She's reliable, always there when you need her, and her loyalty is unparalleled.
No carts. Nothing to keep the doors propped open. App barely ever works to open the gate. Bathroom is always disgusting with no toilet paper or soap.
If you need a storage unit. This is the place to go. Irene Andrade help my wife and I. She took care of us and helped us out with all of our needs. This place goes out and beyond to make there customers happy. Thanks for all ur help Irene.
Nice & Clean Property! 👌 And Great customer service, really friendly! Irene helped me out throughout the renting process and made me feel comfortable and welcomed.
My experience with Public Storage was excellent. The facilities meet up to my high- standard expectation .. Irene the property manager was super helpful ... She was kind, caring, and resourceful and very fast ! Other staff members have also been of great assistance at times… but when questions arose irene is the one to go to. In the future, if I were to need another storage unit, I would definitely use their facility again & hope to be helped by Irene in the future!
My husband and I recently got a unit, we just moved from out of state, and the customer service was excellent, Irene made the transaction so smooth and pleasant.. . Grate rates and great hours as well. I would recommend this location. Also she was able to offer me supplies I didn’t have to make another trip elsewhere .
Thank you irene
No after hour access support.
Great service, the property is clean and well maintained prices are compatible. They now offer a cool feature you can open the gate with your phone Irene was helpful throughout the move in process.
Irene was very helpful and patient helping with my parents during our their move :)!
Great customer service, really friendly! Irene helped me out throughout the renting process and made me feel comfortable and welcome.
Went to transfer to a larger unit. Danny was so helpful and kind! Thank you for all your help!
Clean facility, Danny was very knowledgeable. Highly recommended.
Love this place the staff is always nice . its always clean never over packed . i will definitely referr to anyone looking for a storage . 5 stars hands down the best storage to go to !!
Irene is a great employee, she had me in and out in under 15 min wen I first started to rent here, and she's been helping me every since. She needs a raise for the work she does
Staff was friendly! Irene made move in very easy! Will definitely recommend
Irene was so helpful and made my experience most excellent. Thank you so much 🙏
Love how helpful they are Service is excellent/efficient
Update 2022 Nov: the app works well to open the gate, I just wish the app would remember the password. The facilities have been redone. Asphalt looks great and the exterior buildings look great. I need to ask them if they've solved the leaking problem.
UPDATE: Called 800 number and within a couple hours the local folks solved the latch problem rather than making me wait several days. Increased from 1 star to 4.
ORIGINAL: Bad service and bad attitude. Hiding behind covid-19 to shut down restroom. Their latch fails, and I can't get my stuff out. Any concern or apology from the agent? No. Any financial compensation for their failure to provide working hardware? Absolutely not.
Totally awesome spot to have my daily tools, I’ve been a member here for years and the staff is always friendly and helpful specially Irene who explained how to use the PS App , quick access to the 101 freeway a plus
Great costumer service, Irene was very helpful and knowledgeable. Her service was friendly very friendly. Will recommend this place very welcoming!
Samantha was the kindest and informative person to help me reserve and rent my storage. I appreciated her and her kind spirit.
I had an amazing experience here the other day, Irene was so sweet and so kind truly made it such a good experience, I let many friends and family know they should come here if they need it!
Generally not crowded and accessible. Careful the sharp turn onto the small road in front of Gulf and stuffs remains.
Best public storage EVER!!!
Las storages estan muy mantenidas y limpio. Irene la gerente fue muy amable en contestar nuestras preguntas. Les recomiendo este lugar. Las horas de acceso son muy buenas.
Location is great long hours well maintained. Irene was friendly and understanding of my situation. Recommend if you are looking for storage or moving supplies
My texperience with Public Storage on was excellent. The facilities meet up to my high- standard expectation and the staff was amazing. Irene (one of the staff members) was instrumental in helping me. She was kind, caring, and resourceful. Other staff members have also been of great assistance at times… but when questions arose irn is the one to go to. In the future, if I were to need another storage unit, I would definitely use their facility again & hope to be helped by Irene in the future Thank you Irene!
Good work and help me understand about the storage. Wonderful worker!
Irene helped us during our move gave excellent service
And made the whole process less stressful.
Went in today had a couple of questions in regards of switching locations. Irene was very polite and professional. Answered all of my questions.
Great prices and great location! IRENE is always very friendly and helpful. Always recommend this location to friends !
Irene Andrade is by far the best, excellent customer service and answers all my questions and I had a lot of questions
Excelente servicio al cliente de la señorita Irene Andrade, muy atenta y contesto cada pregunta que tenía . Recomendado definitivamente 👌🏼
BWEARE!!! My storage unit was robbed and I reported it to the police and they did nothing, public storage did nothing, and none of my stolen property was covered by their USELESS insurance policy that you pay over $100 a year for because I couldn't prove that there was forced entry. The locks they REQUIRE you to use to be covered by the policy are very easy to break into with a zip tie upon investigation on YouTube, which leaves no scratches or signs of forced entry. Even the cops said they thing it was an inside job, I'm looking at you Irene the manager who lied to the police.... this place is shady as he'll and has ZERO security cameras. BEWARE!!!
Clean property. Fantastic property manager named Irene. So helpful!
Felt very welcome with the amazing customer service of the front desk. (Danny) was very helpful, patient and informative. Very secure place to keep your items stored and high maintained location.
Needed a storage unit during my work transition, I stopped by and Irene assisted me after a few questions she found me the storage I needed and set me up fast & easy. The office is new and a lot of great upgrades in the facility, it’s kept clean and sanitized through out. 10/10 reccomend.