Public Storage Self-Storage Units at 4400 McGrath St, Ventura, CA

This place is actually a nice storage facility but only getting three stars on this review because of the lame voicemail I just received from the worker on shift 3/29/25 10ish am. Ok I get rules are rules, but some people don't have enough sense to know when to overlook the little things. I was scolded for being like two minutes past their 9pm closing time. I was trying to go as fast as I could to get out of there and only was at the facility for like a time period of 10 min anyways. I needed something super important that was in my storage. I normally get to the facility earlier and this is a non issue for me. Well when I called the guy back to let him know it is silly to call someone for only being a couple minutes late, he snapped back like he was my angry girlfriend and said no it was more like five minutes. Are you flipping kidding me right now?!?! 5 minutes and you get a harassed and treated like you broke a major law. All I got to say is if I'm treated like this again I will be taking my stuff to the storage facility right around the corner.

Very friendly, professional staff. Clean, easy access and convenient.

Joey in the front office was super helpful! Highly recommend him and this storage facility!

Great service and very friendly

Mikael was an amazing he helped me get the space and showed me where it was great place

Joey has been awesome best manager.

The facility is great I had come in before to get prices on units and Mikael the worker on site did his best to show me around. My mother rented a unit there thanks to Mikaels help we found the best space to accommodate our belongings.

The property is well maintained and The staff is very friendly here

Great experience. Friendly, helpful, and knowledgeable staff -- Mark and Joey are the best.

This Public Storage location has been the best by far! I received a great deal! Joey explained all the company's policies professionally and effectively. Navigating to my unit is quick and easy!

Danny was so helpful and helped me with my lock and experience.

I've been moving around a lot since college and have had to deal with many storage facilities. This Public Storage location has been the best by far! Joey gave me a great deal and explained every one of the company's policies professionally and effectively. I will continue to rent my unit from this location as long as I'm in the area and will definitely recommend it to everyone I know!

Renting storage is like buying auto insurance, you want the right thing, at the right price, with a good company. A good representative can often make or break that experience. Public storage emailed to say they want me back. I checked it out, found a unit and the price is right so I reserved it. Then dropped by to see it and I took the deal. Public Storage on McGrath in Ventura has a superstar named Mike. Mike is a total professional, very polite, friendly and is a good representative of Public Storage, like every business would want. This is a win-win for me!

Always easy to go in and out. Mikael is knowledgeable and very assistive.

Great property. Mike is very helpful and cordial with my folks. Good service.

BEWARE... DO NOT RENT FROM PUBLIC STORAGE. They are over priced. The units are dirty. And if you move out on the 1st of the month they will charge you for the whole month. Not only will they charge you for the whole month, but they will vacate your unit so basically you pay, but you don't have access anymore and they will rent your unit to someone else doubling up on their profit for the month. If you don't pay, they won't waste any time sending you to collections to ruin your credit. If you need storage, go to EXTRA SPACE STORAGE who have much better prices, and are fair. If you need to move out they will PRORATE your rent to the day. Not trying to take advantage of people and stealing their money. NEVER will rent from PUBLIC Storage again. Lost a good customer in me!

I had a very sudden need for storage. Michael was so helpful through the whole process. From renting, getting set up and getting full access, he was available. If you call in for help, definitely ask for Michael. He saw me through everything and made sure I was all set up. I really appreciated how simple he made everything.

Great customer service!

Highly recommend this storage facility for its convenient location and easy access to my unit

Mikael has been an amazing help when I first moved in cannot recommend this place more amazing service

This unit is the best one out there, I’ve dealt with a couple in the area and I can say this is by far the best one. The workers are great and actually help out. One worker, Mikael, was a great help and I definitely give this place a 10/10 mostly because of the great service!

I’m very pleased with this location and the staff! They are always so helpful. I would recommend this location to everyone.

The employees here were so gracious and kind every step of the way. Incredibly appreciated during a tough personal time.

Absolutely no issues here. If one does come up, they get is resolved quickly. Everyone is super nice. Especially Mike who did some extra cleaning of our unit before we moved in - he didn't have to - he offered. Enough said.

Been in my unit for over a year and have never had any problems. Great customer service from Mikael and willingness to provide assistance anytime!

Mark & Michael have been extremely helpful. Highly recommend this facility.

Great service. Mikael was a great help.

Even though he spells his name weird Mikael is the greatest help

Great and fantastic customer service representative Will store here again

Guys in the office really helped me out I appreciate them !!

Always great. Have never had any issues. We've had several transactions at this location and all have been trouble free.

The staff are awesome here.. Especially Mark at the McGrath store.. Always goes out of his way to be helpful and friendly...

The staff at this property are top notch. Mikael was there to answer any and all questions and greatly remove the stress of moving. My sincere gratitude.

Really nice and clean facility every time I go by I see Mike always keeping up with maintenance always friendly and polite..always greeting eyeing a smile … thank you for your hard work Mike ..

Mikael was extremely helpful answering all the questions we had regarding our policy!

Mikael has been nothing been amazing with taking care of me at both locations as my unit is at Oxnard

Mike is awesome and helps at every turn, making stor age easy! Thank you!

Mike was super helpful with me moving all my belongings out of storage. Overall good experience renting a unit here.

Really enjoyed our experience here. Mike was very friendly Every time we came in. Today especially. We needed a cart to move out of storage and Every time we came in he found us a cart to make move out seamless! Thank you Mike

Great clean location! So glad i chose this location

Mickel was great, very professional and knowledgeable. And he was also very courteous.

Mikel was super informative when it came to renting a unit it made my renting experience a breeze

Staff is very helpful and knowledgeable very clean location. Mikeal was super informative on the lifts and helpful with locating the unit

Michael at McGrath st Ventura Public Storage did a great job processing my rate reduction request and was extremely informative, kind and professional.

Thank you Mike for your help, I was able to get my unit right away!

5 stars for mikael, I’ve rented a storage here for a while and every time I come in I get greeted by mikael and great customer service!

I've rented from this facility on and off for some years now and have always had an excellent experience. Just rented a unit and Mark assisted me. He was very professional and juat a wonderful personality. The same goes with Mikael. Always great customer service with these 2. Always greeting you with a friendly wave or hello and always helpful when I run into any issues or questions. Highly recommend these 2. Love this facility as it's the cleanest and well taken care of than the others.

Just downgraded my storage! Hopefully the price will not go up anytime soon. Its causing alot of folks to flee! Nonetheless im very grateful for all the help from Mikael, and Mark, they made things much easier and always very helpful... Thanks, Mark

5 stars for both Susie and Mikael. Whenever i have had any issues or concerns come up while renting a storage unit at this facility, either Susie or Mikael have created a fair solution/remedy to the situation. All one has to do is communicate with them and they will go out of their way to remedy the situation. I really appreciate both of them. They are genuinely good people who care about doing the right thing. They stay calm, cool and collected and do their best to problem solve whatever situations may arise. Super grateful.

I had a great experience. Staff Mikael and Mark are super helpful. I highly recommend this facility!

Michael was a very nice and professional. I would recommend public storage to friends and family

I really like this facility. The staff is always friendly, the area is very secure, they have all kinds of packing supplies to purchase if need be. Highly recommend!!!

I was helped by and talk to by an excellent worker. I think his name was mikael. He was so awesome and nice to help me out. Probably one of the best workers I’ve come across since renting my storage there. I don’t know if he’s a manager or not but if he isn’t he needs to be, he really knows what he’s doing.

I have rented three previous units at the McGrath PS. The last experience several years ago was so bad I swore never again. Recently I needed a storage unit and thought I would give them another try. Big mistake. I *reserved* the perfect size and location online and went the same day to inspect it and pay for it. Mark was nice, and helpful. I told him yes, I wanted it. But instead of going directly to the office to finish the order, he wanted to be helpful and sprayWD-40 on the rollup door for me. He then decided to show me another unit inside but I wanted the drive-up I reserved. After about 20 minutes we were finally in the office and he says the unit is gone. I say, what?! In the time he was helpfully wasting, someone had stolen my RESERVED unit out from under me paying for the unit that was supposed to be mine. PS have a lot of questionable business practices, but this was insane. I knew from experience never to pay for a unit without inspecting it. Mark called his boss and explained the situation and they SHOULD’VE rented me the unit I reserved and told the other person it was taken. Instead, they wasted MY time. I was THERE had it reserved and they refused. Shocking. PS has no integrity and they do not do the right thing. I was so shocked I left in tears. A week later, I found a unit online in the same location advertised as 9x10 drive-up. I not only reserved this one, I paid for it including the $29 "admin fee" so nobody could steal it in the meantime. Another mistake. When I went to inspect it I could tell it was not 9x10'. I measured it. It was only 7' something by almost 10'. About 10 square feet SMALLER than PS advertised and than what I paid for. I told Michael,, that it would not work and I wanted a refund including the $29 because it was false advertising and I would not have rented and paid for it had I known. They refunded the first month but refused to refund the $29. I requested to speak to the regional manager who could approve the refund and discuss falsely advertising the size of units. They use the excuse “it is an approximation.". 10 square foot smaller is not an approximation mistake. They know the exact measurements of specific units. Fast-forward again, I asked if they had a larger unit. The location was excellent and the first month was about $100 off the regular rate (yeah, until they jack it up the next month). I’m uploading images of what this Public Storage location thinks is acceptable. Every unit I was shown EXCEPT THE FIRST ONE that they refused to rent to me after I reserved it was disgusting. Dirty,smelly, 120 degrees or inside, chemical or oil stains on the floors, walls filthy, sharp dangerous screws protruding all along the wall, mud INSIDE in the corners, the bottom of roll-up door weather stripping MISSING so that rodents and other insects, water, dirt, dust etc can easily get INSIDE THE UNIT. The latch on the door was rusted and corroded. Easier to break off or into. Most of the rollup doors are old and rusty and dirty and very difficult to pull up. See photos. For the high rent they charge, the units should be in good condition and clean. The last time I rented a unit there, rats ruined my boxes and clothes and they had some kind of water sprinkler malfunction that I was never notified about and when I went to check my unit, my computer equipment was ruined with water and my furniture was wet and covered with mildew and mold. I got out as soon as I could and swore never again. That's just unacceptable. And they raised that unit rent about 60% in less than a year. That's what they do. Every couple of months now. One guy had his unit rent raised three times in 8 months. I found other storage with a 15% discount and the price is locked in for TWO years. No rent increases and it is less than the same size unit at PS. PS is greedy and bordering on a corrupt company imo. There are better options. And they do not give discounts for seniors, disabled, military or even employees. Too bad they've gone so downhill. Look elsewhere. Only positive:the employees were nice and helpful.

Mark on evening 7/12/2024 is a phenomenal customer representative and an asset to enterprise. Spent much time addressing my need &determined best unit for my disability at this time. Tammy and Jay contacted me following morning, Tammy initiated rental, same unit rental by phone. All 3 individuals have extremely strong listening skills to their customer, personable, accommodating and a privilege for customer to work with.

Mikael is awesome!

Mikael has always been a large help when I come down to the property he does a great job with a great company

Michael help us out to get a storage unit right next to my dads storage unit and I thank him for that for what he did forme. Thank you very much.

My experience today was great and michael was very helpful he answered my questions.

Mikael was very patient and helpful with my questions and storage needs. Thanks for your service!

This review is for Susie at McGrath St. property. She has been beyond helpful with any and all questions and/or concerns. She is friendly and knowledgeable and always had a smile on her face. Always makes you feel comfortable. Great customer service. 5 stars.

They still know what customer service is! Highly recommend!!!

I came in to ask about prices because I don't need a storage until next month. I was so surprised about how knowledgeable the staff was and I decided to go ahead and rent early since storage busy season is about to start. I didn't even know that was a thing. The coolest thing they have though is their app. You can open the gate with your phone!!!!

MIKAEL was such a great help with me getting a space

Went in today and had a great hassle free experience with the friendly employee in the office named Danny.

Danny went above and beyond with questions and concerns I had regarding my unit!

I had a space prior to coming here, he helped me transition and he's.normally at Oxnard but he still always assists me no matter where I am.

Kristine was awesome, She helped me set up everything pretty quick!!

Kristine was very knowledgeable and answered all my questions about my storage needs! Would highly recommend this storage facility!

Mijael keeps a spotless facility I will recommend to whoever would need a space

Very clean

Stopped in to inquire renting a unit for my tools as I travel for work. I was greeted by employee Brook. His welcoming smile and professional appearance was great to see. I would recommend this facility to everyone I know.

Book has the most amazing customer service and he is down to earth patient and extremely kind and friendly. He has the best personality and he is the reason for this review and the recommendations I will be giving. Thank you Brook!

Brook helped me with my unit! He was so helpful and polite thru the whole process!

Brook was super helpful! Nice and clean property. I feel very secure here.

As always I have had the pleasure dealing with Ms. Susie and her coworker, Mr. Brook. They cared about my concern and they went out of their way to help me, making me happy and keeping me as a happy customer. Her professionalism and assistance is beyond and above. Thank you.

As always I have had the pleasure dealing with Ms. Susie and her coworker, Mr. Brook. They cared about my concern and they went out of their way to help me, making me happy and keeping me as a happy customer. Her professionalism and assistance is beyond and above. Thank you.

Susan is a very nice and kind worker. They helped me find my storage number when i was lost and new to the area.

Suzy is a really great helper with helping you choose the perfect unit super friendly and bilingual! She also has everything cleaned and organized

Super clean and very friendly service

In my recent visit I met Suzy, she was kind & helpful. I appreciate the excellent customer service she provided. Thank you Suzy!

Great service. Thanks

Great prices and positive people

Suzy at public storage made my transition super smooth. From the start with my phone call she answered all my questions. And when I met her in person, she showed me the way around. By the way the storage room I went with was super clean. First time I didn’t have to take my dustpan and broom in action. Thank you PS family Suzy you deserve a raise she handled multiple tasks before my eyes.

Suzy was the best property manager I’ve ever had Helpful pleasant 🥰🥰🥰🥰

Suzy is awesome! She is helpful, friendly, and provides service beyond the call of duty.

Suzy is the best. The storage space is clean easy to access. Great place to store your stuff.

The manager here, Suzy, goes over and beyond with excellent customer service. It was a stressful morning for us and she made the transactions easy and was very friendly and personable. We actually left another storage facility to come here because the quality of the units and service was a step above. - Thank you Suzy. You're awecome!

Suzy was amazing and help us with everything we needed & more!!!! She’s amazing !

Had the most stressful day moving and came here to get my storage unit and it was incredibly easy. Suzy was so helpful and kind and made the process very easy!

The cleanest property ever

Irene is the best

We came in to get a bigger unit and it was so easy! Suzy is awesome! So helpful and nice!

Great place!!

Highly recommend this location great service by Suzy and Kayla thank you girls

MANAGEMENT IS ON TOP OF EVERYTHING... THE STORAGE LOTS ARE CLEAN... AND THE MANAGEMENT IS HIGHLY TRAINED AND COURTEOUS AND PROFESSIONAL... MICHAEL NIELL...

Such a wonderful place!!

I had a great experience here. I had my storage there for about a year and never had any problems. Staff was super sweet and nice, and very accommodating.

I’m very pleased with this place and the staff, especially the manager Suzy! 🤗

One of the best properties in Ventura!! Highly recommend renting a locker here

Great customer service ; Kayla assisted me with all my concerns and questions and made sure I was taken care of :D

Susie is without a doubt the best! So nice and great. Absolutely awesome customer service and a fantastic person! 10/10 A+ 5 stars! Woo!

suzy was very nice and professional. she helped me rent a unit and make a stressful situation go smooth and easy.

Rented at this location a fee weeks ago and i was totally impressed by the level of customer service i received. Adriana and susie were very professional and helpful. I got the size i needed at an awesome price. Place was clean too.

I definitely recommend this public storage on McGrath. I have been using for work/business with minimal hassle for the last 3 years. I recently needed a personal vehicle parking and Suzy Diaz came through on her word and got back to me about the open parking spot I recently rented. Thanks greatly appreciate it.

Excellent customer service. Very helpful employees willing to go above and beyond to help you out. Highly recommend

Such a sweet young lady!she asked if i can leave her a review I said of course I can. Felt welcomed as soon as I walked in the door. Keep it up Kayla :)

Kayla was the nicest person, love her personality. Every time I come she’s Always the nicest

Worst experience ever. I would rate them 0 if Google had that option for fraud and false advertising. I signed up for a promotion of first month $1, I got billed for a full month, over $200, plus insurance for $15 even though I made it very clear I had insurance. The agent refused to even get a copy of my insurance card, refused to issue refund. I moved out in one week because of poor service and lying to the public about 1st month for $1 and agent still refused to issue a refund or honor advertisement. The place us creepy, closes at 9 pm, which us very inconvenient and I got the impression they have people living there. Moreover, I rented an 8x10 unit, didn't even have lighting., I have rented smaller units either lighting.

Easy, fast setup even with multiple account members. Thank you for making it a breeze Suzy!

Nice place Excellent service The manager is very nice person :)

Friend has storage space there

Suzy Diaz is very friendly and so helpful.

Suzy, the manager there was so friendly and helpful. Five star review for her hands down! Thank you Suzy for all your help.

Great public storage and amazing service. Suzy was very helpful getting a unit.

Best customer service I’ve experienced at a storage facility. I was welcomed by Suzy, she is great as she is very knowledgeable and experienced. Highly recommend!

Went by to get some information and had a wonderful experience. Kayla was totally awesome at explaining all the prices. Will definitely be returning back soon for a rental. Thank you to Public Storage, Kayla rocks!

Suzy was so amazing and helpful! Definitely recommend this place! Thank you so much Suzy!

I reserved a unit online, super easy to do. Went to move in my items and was greeted by Kayla. She was nice and helpful. It was easy to find my unit. Very clean.