Public Storage Self-Storage Units at 1060 Stewart Drive, Sunnyvale, CA

They raised my rate 4 times in the last 3 years... so I was paying 220% of my original rate. Also, they don't pro-rate, so when you finally move out, even if you are 1 day into the next month, you need to pay for the entire month. I usually don't write reviews, but the way Public Storage takes advantage of you really deserves some negative sentiment. I moved in toward the end of 2020 and it was only 5 months after my move-in date I received my first increase of 10%. 9 months later, they increased it 32% (of the new price). another 9 months later, they increased it 31% (again of the new price). Then finally 12 months later, they increased it 15% (again of the new price). Yeah, I know, I should have left after the first 30% hike, but it's never that simple. Maybe this is just the way all storage facilities are? They did not hide the rate increase. You get a notice 30-days before hand. My experience with the facility was pretty decent. I never had trouble getting in/out or loading/unloading. I didn't do much with the space though, just two or three visits to initially load up the small unit. Anyway, do not recommend.

Great location that seems pretty secure! Ty was super friendly and helpful! He walked around and showed me a few units of different sizes. He also answered all of my questions very directly and honestly. Really great above and beyond service from Ty!

Received excellent and quick customer service from Rochelle! Thanks so much.

Thank you Rochelle and Diana. Good Spanish speakers

Rachel was awesome she helped her get much more stuff up than we could have done without her. We would have been toast absolute toast. She's the best!!!!!

Rochelle was a huge help today. Understood our predicament time wise and saved us time and money! Bless her heart! Ty R!

They are not friendly,

Fatima is every helpful. Thank you

The staff were extremely friendly and went above and beyond to help me choose which storage unit was the perfect fit for my belongings. I would recommend this location to anyone. I also like where the property is located and the location where my unit is and the locks they provide are top notch . I am very pleased with my experience.

Thank Public storage for helping me with great customer service. Im thankful for employees being bi lingual. Thanks fatima, alejandro, jesus y rochelle

The space was clean, secure, and accessible. Jennifer, Rochelle, and Fatima made renting the space easy and were very helpful.

Fatima and Rochelle were very helpful. Enjoyed the service.

Just rented a space here. I have rented here in the past. Fatima and Dianna helped me with showing me potential new units for temporary space, and I had a smooth experience overall!

Tammy was awesome helping me solve an issue… thanks Tammy

Very helpful when we needed an issue fixed!

Jaida is the greata!

I went to Public storage to rent a space not knowing what it would be like, I would recommend the facility on Stewart in Sunnyvale to anyone, the staff Rochelle and Bianca went up and above customer service …..they were very knowledgeable, kind, patient and took the time to answer all my questions, they gave me a clear understanding of everything I asked, I would recommend Public Storage to anyone looking to rent space based on customer service alone.

Manager Tammy at this location is super-professional. I had booked a unit that did not quite fit my needs. She made it easy to switch into one that suits me much better. Very helpful and kind!

I have things that I don’t need until I move next time. This helps store those things in a reasonable price. The smallest storage is already very adequate for my need. The place is clean and near. Hannah who toured me and helped me move in was excellent and friendly. A bit nervous but very professional after all. The lock did not work initially but they were quick to respond and looked into the situation. The problem was fixed. Will recommend this place.

Can’t say enough great things about Rochelle and Jo - positive, friendly and very kind. Went the extra mile to make sure things went smoothly on a stressful moving day. Hopefully, I never have to move again in my life 🤞🏻but if I do, and need storage, I wouldn’t think twice about coming back to the good folks at Stewart Drive!

I recently rented a storage unit at the Sunnyvale location and I was blown away by the service. Serena's professionalism, intelligence & knowledge of the site was extraordinary. A truly pleasant experience.

Great customer service!

Great customer service, friendly staff especially Keoni, Biancha and Hannah. Highly recommend this place.

Worst experience. Stay away from this place.

Super helpful and polite. Rochelle rocks!

Just had the best experience ever getting a storage space at Public Storage in the Stewart/Sunnyvale area. The staff is so professional and understood the amount of space we needed. The security is top notch and I recommend for anyone needing to keep their belongings in a safe and clean area.

This place is great! Clean, well-maintained facility. Staff is friendly and very helpful. Highly recommend.

I book online for a indoor temperature control.. and I paid $120 for fees and everything for first month.. and I came in and they gave me an old dirty looking closet with beat up lock holder... And the lady new she was doing something wrong so she didn't have the gut to take me to it but told me the place and location to look myself.. and I asked for refund and she told me that the $21 dollar is administrative fees I cannot get back and the $90 is refunded.. today checking my bank it was the other way around, they refunded me $21 dollar and kept the $90... This place rip off people .. the lady there look very mean dishonest and pretentious.. she was all happy and smiling but her face still cannot hide her dishonesty and meanness.. I didn't trust the place so I didn't move in.. I didn't have a good feeling about the people there ...

So been at this location for over 1 year, very clean, friendly staff extremely helpful, love this place recommend.

The staff was super kind and amazing to help us with moving our store vault. Thanks to Luis and Rochelle

Luis and Rochelle were awesome !!! They were super helpful and amazing people to work with :)

Everything appeared good until an accident happened. In early Nov. 2022, I reserved a unit and had my stuff stored in it. There wasn’t any issue at the beginning. But a few days later, there were a few raining days in Sunnyvale and the office told me that the rain leaked into my unit. They said I have to move my stuff to another unit and offered no compensation. They told me that it wasn’t their fault, it was their contractor’s problem. They can find me another unit that’s the best they can do. When I initially reserved the unit, there was an online promotion that offered $1 for the first month. I asked them can I at least get the same promotion for your building had a leakage problem is not my fault? They said no it’s not their fault. So I had to hire people to move my stuff and my discount was voided. The worst part is that their attitude was very good and welcoming before the leakage problem; but after the problem, they changed their attitude 180 degrees. All they said after the leakage happened was: “it wasn’t their fault, go talk to your insurance company.”

You can't control what mother nature does. My unit was affected by water and I got the best customer service by Luis, Rochelle, James,Tammy, Serena and more. It has been really great and the transfer went with. No problems. Thank you guys for all that you do.

Best customer service ever! This is the best place to get a rental unit

They have storage space available for fair price. I visited this place twice. They have got good staffs out there who are very happy to help. Tammy helped me reserve a rental space. She patiently answered all my queries, took me to tour the facility. Super helpful! I'd recommend this place to my friends. Thanks again Tammy!

Tammy and Angel were really helpful with finding me a storage space. Very friendly staff, I would give them 10 stars if I could! The property is very clean and safe and I look forward to storing my belongings here. Thank you for all your help.

Tammy is doing an amazing job. The facilities are very clean, organized and safe. Any time again.

Water leak in the unit. Over two weeks now and no ownership or response from Public Storage on when the source of the leak will be fixed.

is the storage roaches and bug free?

Well managed and very friendly staff in the office. Hassle free on-boarding and great customer service. All of them try their best to help the customers.

Super friendly , professional and if any issue or concerns they fix and explain everything! We need people like that in stores like Walmart!

Halfway through moving in, this location was notified that all of their elevators had to be disabled. This meant I had to finish my move-in by carrying all of my things (multiple car-full loads) up two flights of stairs and down long hallways to my unit without a cart or anything. I was not notified of this and had to find out myself, and after submitting a contact form online I never heard back either. I think a rent reduction is more than appropriate.

Es muy limpio, tiene pasillos muy amplios y tiene diferentes tamaños, lo recomiendo ampliamente.

Excellent storage facility with fair prices, tons of property, and a really great property manager. I’ve come here twice to store my Jeep Hardtop over the summer. This is one of the largest facilities in the area and they have plenty of availability normally. Your belongings here are safe because they have gated access and the storage is also locked and controlled with codes. They’re pretty vigilant about keeping the property secured, I’ve always felt safe here. The service here is excellent too. The staff and property manager are very friendly and professional, probably the reason I keep coming back. Super friendly, quick service, and very professional all around. Highly recommended to visit this location and see for yourselves. You might be able to find slightly cheaper alternatives elsewhere in some “sketchy” locations, but for the very few dollars you save - you’re going to make a ton of compromises. This is the best spot in the Southern Bay Area for storage, hands down… and I’ve visited a lot of locations, trust me.

Angel and James were so kind, even during closing hours. They really saved my company's day!! Would really recommend and will definitely use their services next time!

I had a great experience with staff there. Angel and James especially were very kind, knowledgeable and patient. All the storages that we rented were clean and secure.

Jennifer was very helpful!

I received great service from Angel and Lindsay when setting up my storage unit for the first time. They were very communicative and addressed some of my concerns of my initial assigned unit and was able to switch me to another unit. Would recommend 10/10.

Came in late around ~5:40 with a flight to catch the next day, so I had to move everything in that very day. James was absolutely phenomenal, helping guide me to where my storage unit was located. Could not have done it in time without him, and will be glad to use public storage because of him again.

I had a great experience the employee was very nice and gave me all the information I needed. Took her time to answer any questions I had. She had a very cheerful personality. Need all employee to be trained from her.

Employees are helpful and friendly.

Super easy and the staff is wonderful. Tammy and Angel were great!

Thank Rochelle and Lindsey for all the help with our move. Great customer service and great job on Lindsey’s first week

Great experience in Stewart public storage, Destiny that helped us find the space we want was very helpful and knowledgeable . Tammy the property manager, she’s patiently helping me fixed my lock and tried on to make sure I can open it, she’s awesome, her team Lindsay and Rachelle are also nice and friendly. They’re all smiling and willing to help . The location is clean and well ventilated, even the restroom is clean. Recommended this location.

Rochelle Lindsey and Tammy were very accommodating to our needs and helped us with our storage and transferred us to a better location. We appreciate all the help and hope that they get recognition that’s needed

Tammy Rochelle Lindsay and taslima are very professional. Had some issues in regards to my unit but they handled it very well accommodated my fiancé needs got us into a more friendly unit for her since she’s unable to walk much! Very polite and highly recommend this location!

Great location, helpful staff. Rochelle and Lindsey went out of their way to help us and we really appreciated it!

Angel was super helpful.

Renting a unit at Public Storage was an easy process and delightful process. Tammy was most helpful and a real delight to talk to. The rate was very reasonable and the facilities were very clean.

My rental transaction when smoothly at the Stewart drive location. The property Manager Tammy is polite and very knowledgeable. Explained the insurance policy and how to Cancel if I choose to provide my own insurance. Also helped me with gate access through app. I hope she continues to work at this location. I feel this property will be in good hands with Tammy as manager. I have had some bad experience at other Public storage locations. Thank you

Location is well maintained and feels very safe. Move in day this past Saturday and Tammy was there bright and early 9 AM. My appointment was 9:40. I picked the unit that better fit my need and was out of the office quickly. Highly recommend the place - the staff is well trained to get you where you want to be efficiently.

Tremendous experience at the site. The manager is ver courteous and proficient in her dealings and very helpful to the clients

Tammy made the renting experience quick and easy! 5/5

This is the first me renting a storage space. Taslima was friendly and welcoming. She was very patience throughout the process. Showed us the space and explained in detail on how to access the storage space and billing.

Tammy and her team have been very helpful and answered all my questions. Tammy is short but when I explained I had a tall ladder in my unit, she provided the replacement light I needed to be able to see. I highly recommend Tammy and the entire team

Extended hours would be nice

Jennifer and destiny were awesome!

Rude attendant. Restrictive hours of operation. Threatened with “eviction” for being there there five past 5pm. Gates will not let you exit after 5p.

Serena and Rachelle were very helpful. Thanks so much!!

Really helpful nd kind staff. They put themselves in your shoes and try to suggest the best solution for your needs. Tammy and everyone I worked with were greatly helpful.

Very helpful staff & property manager. They go by the book. I like that. I feel that my stuff will be safe at this location!

This is the first storage unit experience for me, and Public Storage is lucky to have Destiny on their team. Not only was she the nicest person ever, she was very knowledgeable and helped answer all the random questions a newbie like me had! Really should get 10 stars out of 5! If you are new or a pro, you would be lucky to have Destiny from here to help out, thank you!!

Tammy was great help! She was knowledgeable, fast and nice! She helped us greatly! Thanks a lot! Overall this storage location and unit is really great!

Destiny and Jennifer went above and beyond for me and I couldn't recommend them anymore highly! I had an issue with my lock during my move out and they took the extra time to help me out, saving me both time and money. I would definitely use them anytime I need storage services.

Great customer service. Rochelle and Mel were great. They were kind, generous, respectful, and patient with me.

Simple process yet. Haven't faced any issues yet. Online rental works fine. You might still have to search for your slot during the first visit - so please add another 15 mins for first drop off - this is expected.

Rochelle has been a great help, she deserves a lot for helping us vacate for a customer she stayed after hours to help us . She needs more than 5 stars and her Custer service was exceptional!!!!! Thank you, Rochelle for having a smile on your face even when you had to stay.

Tammy and Destiny are awesome help me guided through the process and most importantly they are fair and upfront.

Destiny was amazing!! She gave me a kind explanation and was willing to help. The property looks safe and neat. Strongly recommend here.

Great timely service!

Rachelle and Jennifer were so pleasant and helpful with the app system. Their customer service is top notch!!!!

I've been a customer now for several months. Every encounter has been terrific. Excellent customer service. And a special recognition goes to, Tammy, she is one of the hardest working people I've ever known and she is on top of it. Very knowledgeable and incredibly efficient. Just a bit of an update as it's been several additional months but the customer service continues to be superb. Joining in great service has been the assistance of Taslimal & Rochele. Very helpful and efficient ! Thanks !

Tammy was a big help with my storage making my switch work out. A big thanks too her.

Rochelle and Mel were great with helping us with our vacate process. Happy Thanksgiving!!!

Rochelle and Mel helped us with our lock cut. Great process with the move

Just got my new storage unit this morning. The process was easy and the facility looked very clean. Huge thank you to TAMMY for being so friendly and assisting me through the process =)

How much do you charge just to open storage unit if the unit key has been misplaced?

I purchased a storage locker and Serena was great, fast service and just overall a smooth transaction. Thank you Serena I hope to be back soon

Thank you Rochelle and Jennifer for all your help. Your service was outstanding!!!

Let me be clear. My problem is not with local staff. They did what they cold being in impossible position between customer needs and crazy company procedures. I am a long time customer ( not for much longer though) and my moving team with track 1/3 still full of staff to be unloaded, was recently kicked out of the premises because access and even presence is not allowed after 6 PM. Trey threatened to call police if movers will not leave immediately!. Someone should bring the matter before pubic storage shareholder meeting the first opportunity there is . Seem like upper management of the company do not serve best interests of the customer, or shareholder or indeed own employees.

It's really good place clean and organized ! Thank you Tammy and Jennifer for helping 😊 You are so professional team And so helpful 👍

Hello just wanted say Tammy has Been Outstanding Manager at Public Storage on Stewart Drive. Takes Time really Connect with All Customers. Always Has Positive & Happy Experience well being Professional. Loved Public Storage Offers Contactless E-Rental Option when using Cellphone or computer Devices complete Rental. Public Storage App is Super Easy Use & Makes Move-in Skip Office go directly to Your Storage Space. New Security System Allows to Open Gates, Elevators, & Doors without Having to Punch Gate Key Pads. Best Part you Don't Need Memorize Gate Code !!!! Down Load Public Storage App after u Complete E-Rental or Rental while in the Office !!! 💯❤👍🤗👀 She is on Top of Security makes sure that Everyone is Aware Property Rules. Make sure you ask for Tammy will get u Best Price on Storage & Sell Wide Variety Moving Supplies !!!

Destiny was super helpful today. Had some question about the storage and she answer all my question.

Jennifer and Rochaelle did an awesome job, super satisfied. Looking forward to more business...

Service was amazing!

I’m very much impressed with the way Tammy handled the busyness of her day. She’s very polite and values each customer’s time. I’m glad that she’s the one who catered my needs today.

My unit has been robbed twice in the span of 7 months at this location. It seems there's a reason they insist you purchase the insurance! We did manage to get some money back, but not all items are purchasable. While they have a great attitude while serving you, they give off the impression that theft is a regular occurrence and not up to them to prevent. I would hope to see any remedial action following these thefts to prevent future incidents, but I haven't seeing anything. If you don't mind getting robbed go ahead! I've warned friends and family alike to steer clear.

I had an excellent customer service experience recently. I was facing some difficulty in vacating formalities and Tammy helped me out on that. Definitely recommended if you want to store your items for longer time.

absolute wonderful experience. Tammy, the manager is very helpful and patient guiding me through the process.

friendly service

Big thanks and appreciation to Tammy! She alerted us that our unit was not secure and was willing wait after hours for us to come and lock it up. My stuff is in good hands with Tammy and the rest of the crew on watch. Thank you!

Tammy is absolutely helpful and professional, and pleasant.

Tammy was super friendly, helpful and professional. Check in process is easy and quick, she walked us through everything, we were very impressed and pleased with the service provided by her. Thank you Tammy!

We’ve had a storage here for a year already and wanted to move to a temperature controlled one. Toteana assisted us with the whole process and she made it easy, smooth, and enjoyable. We even had some laughs which is rare now a days. Thank you Toteana for the great customer service.

Restrictive hours and fairly expensive.

Rochelle and Destiny were really friendly and helpful

destiny and rochelle, very kind staff well maintained, clean, safe. 👍👍👍👍👍

Destiny and Rochelle are really nice. It’s easy to get a unit and everything is safe here.

Any Public storage is well managed. If it is nearest to me, I'll rent, but these places can be bandits for long term storage. They should use a scale of discounting to good payers, not before starting, but after demonstrated good payments made. Apartments Communitues should follow that example.

The property manager toteana was so helpful. Appreciste her help.

Great options, always clean. Helpful staff in the office - especially Toteana!!

Helpful staff :)

Cassy was very helpful and answer all my questions. Thank you for being so patient

I don't go to many storage rental places, this one seems professionally and competently managed. The lady had all the answers we needed.

We were so happy that there was a real live person to work with to get our storage needs meet. Tiffany was very personable and helpful. I’d suggest public storage to family and friends. Thank you Tiffany

Thanks Adelena for your help!

Today we were helped by Stephen at the Sunnyvale PSA LOCATION We were very impressed and pleased with the service provided by him. We had a previous bad experience with other locations but his customer service & amazing, welcoming attitude changed our experience with this company! Thank you again.

I had a great experience at this location. The staff was very very friendly and helpful. I worked with Tatiana and she made the sign up process very smooth!

It was a great experience! Tammy from the front desk was really helpful! We rent a 5x5 unit online but the last one has gone before we arrived. Tammy helped us upgraded to a larger one without any additional cost! Moving-in was also straightforward. Well definitely choose publicstorage again!

Wonderful service. Highly recommend this place. Pricing is competitive and the premises are impeccable.

I came in looking for a 10x10 storage and Adelena was super helpful in helping me find what I'm looking for. Initially we checked out an upstairs unit but after seeing it, it did not fit my needs so she helped me find a drive up unit at a reasonable rate which I ended getting. Thanks Adelena!

Very disappointed that they change the access hours of your storage from 9:00pm to 6:00pm M-F and 5:00pm Sat-Sun.

Very large property therefore this property provides more storage space size options than most locations in the area. I was escorted by "Jason" to available storage spaces so I could select the best size for my needs. Didn't have to "request" eligible discounts from Agent as it was all factored in based upon my chosen size space. All details of the property were disclosed and all documents were openly shared and provided to me. All my questions and concerns were answered. I felt like I was treated like a true customer, that nothing was hidden from me, that all information was provided respectfully and honestly. Take note: that next door to this storage property is a hotel chain property and a U-Haul location is also in the vicinity. Very convenient all the way around if you're moving into the area or departing it. A Costco with a Gas Station is also just a few blocks away. The more options, the better opportunity to customize your move which makes your monumental task less stressful and easier on you!

Too expensive for the space given. Beware 5x5 is actually smaller. Beware they close 1hr earlier on weekends just to have a reason to give you a warning. You cannot be inside not one minute after closing time, or you get a warning.

Great service and SHOUT OUT TO Adelena and Toteana!! So helpful and made my move so much easier. Great place and so clean!! 2 THUMBS UP!!

Toteana and Suvie both have such great customer service their team work is incredible they answered all my questions an needs thank you both

Check in process is easy and quick. Toteana was professional and patient. She was easy to work with and made my rental process smooth. Quick and painless is the motto!

Check in was quick, Nikki did a great job explaining the whole process and was super helpful. The facility is very clean and feels very safe

These people who work here are trained to help their customers who are moving and might be more stressed out than when in other life situations. I am so happy with this non judgement place as I was going through "it". I use this place to store all my business related items to keep my personal life separate from my business life. I always feel safe when on site and I like the professional environment they provide too. I recently had a interaction with Toteana, Nikki & Serena that was very helpful for me. All three were there to assist me with everything I needed. I really appreciate the staff here and their safe coronavirus standards are all up to date too.

Checking in was quick and painless with Z. Definitely will use them again!

Adelena was very helpful, knowledgeable and respectful. Great customer service.

Great communication up until the move in day, and a painless and easy move in process. thank you Nikki!!

Great experience talking to Nikki today, she answered all our questions and provided exactly the support we were looking for. Thank you!

So far so good disappointed that there are no cameras outside may have to reevaluate my stay at this location

Tammy was amazing. She walked me through everything, was very attentive of all the covid-19 protocols, and (with great patience) repeated any information that didn’t sink into my thick skull. Definitely a much better place than any other storage facility I’ve been too.

Excellent! Tons of parking near each building.

My storage yep

I went in on Saturday based off of the units displayed as open on their website. I arrived at 1:55pm and the rep was helping an older gentleman. She kept looking at me as I walked up but said nothing. So I said hi first and asked to speak about renting a unit. She said, “it will be one minute while I finish with him “. At 2:14pm I went in and asked her how much longer since she told me it would be 1 minute and I’d been waiting patiently for 20 mins!!!! They said they’re finishing up. When they were done I showed her the print out of what’s online and asked where her 5x5 is located. She then said well that would depend. I asked depend on what? She said well I don’t know which one you would reserve. I said I’m telling you clear as day right now, a 5x5, but only if it is close to an entrance. She continued to be very difficult and had an incredibly lazy demeanor about her. I then said, ok what about another size, which one is by an entrance? All she said was it would all depend. I asked her how do you rent a unit to someone when you can not answer even 1 of their questions?! She did not bother to help me at all. Her name badge was sloppily displayed so I could only read the last few letters ‘dra’. I had just wasted 25 valuable minutes of my life! I work in healthcare trying to keep people like this safe, and I get treated with this level of disrespect! So I left and rented at Extra Space Storage instead!! Beautiful facility and very helpful employees!!!

They raised the monthly rent on my unit 28% after six months due to "market conditions". While I understand the need to increase prices over time, six months? And 28%? I don't know about you, but I haven't received a 28% raise this year, and I doubt the employees of Public Storage have either.

I had the best experience customer service with Destiny, she’s very helpful with a big smile

Z was very friendly, helpful and straight-forward. I initially rented a smaller space but decided to get a bigger storage, and Z made the transfer quick and painless. If you need storage, go to this location, Public Storage Property # 08014 and look for Z. Awesome job, Z!

I had a great experience. Russell give me a great customer service. He is the reason I’m your customer now.

Online Registration was very simple & easy. Z & Staffs were very friendly. Explained clearly how to access storage units. Storage units were very clean.

Russel was helpful. Thanks

So helpful Priscilla gave me great deal thnku!! Got me a great storage place to store

Z and Priscilla were awesome and accommodating. Storage unit was easy to drive up to and never had any problems finding space for cars. Tall units for a lot of stuff and we were always able to add more. Thanks again

Needed something quick and temporary and the team here was super helpful and quick as I was in a bit of a rush. Tiffany was super helpful showing the unit and explaining everything as well as answering my questions. Manager Z was also very friendly and helpful!!

Z is great, super easy process on initial set up and move in. Great facilities also.

Great location, fun tour, and great staff. Shout out to Serena!

Quick and informative! I suggest you do it online to help with the process! Clean facility and great property manager

Good service

I had an overall awesome experience with this property. The price rates were good, the security of storage unit was good and the overall staff was very friendly and helpful in every way. I would definitely recommend using this facility for all storage needs. To the entire staff Christina, Priscilla, Hasan, and Z.

Z was excellent quick and easy and saved more money than expected

Great service with friendly and helpful staff. Reasonable price with easy access.

Impressively clean and well organized facility. The check in with Tiffany was both pleasant and efficient. Her instructions to get me squared away with my storage space were concise and comprehensive and helped considerably in easing the otherwise odious task of finding a new residence.

If I could give it zero stars I would. And here is why. 3 weeks after renting my unit, I received a courtesy call from the center letting me know that I had until the 1st of the month to pay rental fee. However, upon logging in to make my first payment before the deadline, I found that my balance was about 3 times what I was expecting to pay. I still made my expected payment and called the next day during business hours to ask about what I thought was an error— the remaining balance. They informed me that my payment was actually due the 27th thus I have to pay the extreme late fees or my stuff would have to be sold. I let them know that their agent called me a week earlier and said otherwise so I shouldn’t be punished for an error on the part of their own employee. They basically told me that I shouldn’t have listened to him and instead read my contract closely. So yeah, it seems to me like they misinform clients in order to trap them into paying more than their original discounted rate. Beware. Please pay more to store somewhere else if you can. This company will go out of its way, even calling you to trick you on the payment date in order to charge excessive late fees. Please beware.

Russell was very informative and upfront about all the costs and what to expect with this storage facility. The facility was clean I would recommend this place to anyone. I like the fact it is climate controlled.

Christina was amazing. She was patient with my search for a storage, and found the perfect spot for me. Everyone here looked as they knew exactly how to do their jobs. Highly recommend this location.

Employees were very helpful, friendly, and fun to talk with. Thank you to Russel, Hasan, and paul for making our experience smooth and easy.

Zenon was very nice and helpful. The facility looks clean and secure.

Very friendly. Thank Tiffany

Great service. Russell was great, prompt fast and friendly.

Moving out and wanted to let people know that the time here was great. Property just got the lights done in my building and they work now. Clean and the people are nice and helpful. The team was very helpful

Rented a Storage Unit at this location and was helped by associate "Z" (for Zenon) who was very knowledgeable and courteous...Z made sure to explain everything about the contract, payment schedule detials and the operation of accessing the gate and storage building, and he was patient and thorough in answering all the nitty-gritty details of my questions...I felt I was in good hands and was all set up for the unit rental with no glitches or problems. This is a clean and well-run facility and I recommend it to others.

Hi, I have a van full of thing. Will your smallest unit work for me? Whats the size?

Really great experience check-in with Christina. Very friendly, professional and helpful.

This is my first time renting at public storage and I was needed very small Space Christina helped me out checking very quickly and explained all the things in detail.

Clean, well kept up, great staff.

Z made this process super fast and stress free. I walked in thinking I was going to be there for an hour - walked out fifteen minutes later with a unit at a great price! Thanks, Z!

Great and friendly staff! Christina was very helpful in making sure got the right space and unit. Thank you!

Z was super professional, very helpful, and knowledgeable.

Nice workers, let us use their parking space to play Pokémon go.

Smooth and clear move in process! Z has been really helpful.

The staff were very helpful at check-in and check-out.

Courteous, friendly and knowledgable staff, clean and safe facility. Shout out to Russell who helped me. Keep it up Public Storage

Friendly staff let me use the parking lot.

Just met with "Z" at public storage in Sunnyvale. He was very knowledgeable and answered all my questions. Very professional. The facility was very clean, which I appreciate.

Gage M. was working so fast, excellent customer service, polite, respectful and is a very fast learner. Really excellent experience. His manager Rochelle was extremely helpful as well when we had more questions. 5-star storage experience. Fast forward many months later, Z, Christina were working today, the day I moved out. I cannot say enough about the customer service throughout our entire stay with Public Storage. I wish we could have the same one down in SoCal where we needed one. But we found another one just as awesome. Everything was always professional, friendly and the staff are all very knowledgeable. Thank you for making our storage experience 5-star from beginning to end!!!

This review has been long in the coming. We needed a storage facility in a hurry last year due to unforeseen circumstances. We selected this Public Storage location due to its close proximity and its reviews and we were NOT disappointed. Morgan, the Property Manager, made us feel at ease right away. She was and is professional and friendly and takes the time to help you out. The whole staff is friendly, professional and helpful. This location earns its great reviews as far as I am concerned. Think of them when you need a great storage facility. And thank you again to the whole staff, especially Morgan.

Very polite on the phone. Employees are knowledgeable and helpful. In and out in 20 minutes.

Once they get you in the robe you blind with rate increases.

Amazing customer service and great, safe, clean and secure storage units! By far the best place to store your stuff and this is made super easy by the employee’s positive and helpful attitude! Shout out to Z, who is a huge help!

Z was super helpful, very clear in providing all of the information we needed, and courteous.

Beonka was very helpful showed me the property let me know everything I needed to know about renting but because of the hours I couldn’t rent here but she looked other properties for me an found a closer property to my house an longer hours beonka was amazing

Remember if your move out day is the first day of the month, they will charge you for the whole following month, no matter how long before you have notified them of your move out date. The rent is not prorated. Nothing is mentioned on their website about this. Even their move out blog post hasn’t mentioned this. Total trap to charge you extra.

The manager Morgan Sade was a great help when I was in need of a storage unit for a good price. Made me feel comfortable with getting a descent unit for my personal stuff. Would definitely recommend it.

Rate increases every few months. Hours of operation keeps decreasing. They operate only until 6pm. They suck!

Great place for storage. Well maintained.

Clean grounds and friendly staff!

I just want to give a big shout out to the manager Morgan who is amazing and really goes above and beyond for all her customers. She is so knowledgeable in what she does gave me all the answers needed. This is the cleanest storage facility I've Ever seen..keep it up Manager and staff! Morgan property manager KNOWS HER CUSTOMERS; AND ALWAYS GREETS US BY NAME WITH A Beautiful SMILE .. WE ARE NOT A NUMBER HERE AT PUBLIC STORAGE in sunnyvale..THANK YOU MORGAN FOR ALL YOU DO. THIS PLACE OF OPERATION IS SO LUCKY TO HAVE A MANAGER LIKE MORGAN ON BORED. I will definitely recommend all my frirend and family to this public storage . # Morganisamazing #bestmanagerever

Z WAS VERY FRIENDLY AND thorough.

I had visited 2 other storage companies before coming to this Public Storage location. I was very pleased with the service over the phone and in person. Beonkaa was very courteous, knowledgeable and professional. She was super helpful and made the whole experience pleasant and easy. The property is clean and well kept. I am very happy with our choice and would recommend this location.

Beonka was so helpful an ran me though everything I needed an made the move in quick an easy she’s the best.

I had a wonderful experience at this location when I opened a new storage this July 2019. All the staff there were very helpful, nice, and courteous. Special thanks to Morgan the manager who was very knowledgeable, quick, and had great customer service. Beonka one of the associates there helped me open my account and get a storage space. She was quick, kind, and very helpful. I would definitely recommend this location to all my friends.

Z was great! Move in went super smooth! I recommend this place for all of your storage needs!

The staff was super nice they took me early to show me the unit and Morgan the property manger is super down to earth. Got a unit same day and it was really clean property.

In and out in no time. Tiffany was kind and professional, surprisingly decent prices for the area, would definitely recommend to anyone looking for convenient storage

Tiffany was super helpful and friendly. She was a real pleasure to interact with. Check-in process was informative, fast, and painless. Fantastic experience all around.

Yo trabajo de Lunes a Domingo y necesito almacenar parte de mi herramienta y equipo de trabajo ... En que horario puedo acceder a mi unidad ?

Quick and easy with great service. Z, Beonka, Alan were very helpful

A little high priced... but quite convenient

At first I wasn't too sure about this location, due to the fact that it's a bit far from my house. I went In to check it and miss beonkaa( not sure if spelled correctly) gave me run down of how this location functions. She showed the spaces and how much it would cost and asked if I would like their insurance. I was going to say no but she talked me into getting it. Which was honestly the best thing I did. I love this location and if it wasn't for beonkaa's excellent customer service I would have definitely go to another one.

Great staffs. Morgan was very friendly and helpful.

Clean

Excellent service from start to finish, well maintained facilities, and great staff! I needed storage, and I got storage quickly, easily, frustration free, and at a good price.

Their automatic system is horrible and staff isn’t friendly or helpful. Drove out of my way to get here before they closed, was in the elevator 2minutes before they closed but the system wouldn’t take my code. Staff refused to help and said they couldn’t do anything. Going to say Angela by name is particularly unhelpful. Wasted an hour of my day. I’m going to look for other storage units that are more accommodating and actually care.

Terrible staff, rude unhelpful insulting.

I highly recommend this Public Storage for all uses of storing extra stuff!!! There customer service is on point and fast, they took care of my needs and will take very great care of your things👌🏽👌🏽👌🏽very trustworthy!!! Thank You Morgan for your support👍🏻

lazy staff unclean ( you can tell they sweep once a month) elevator broken ever other time I come in

Great place. Staff is friendly and the facility is always clean. My only complaint is that their hours is a bit ridiculous. The facility closes too early during the weekday and weekend! It was only last year or so when they stayed open until at least 8pm.

This place is awesome! The units are climate controlled! I can't believe how clean this property is compared to others. Best of all is the service...Hasan took our reservation, explained all of our options, and walked us through the facility. In the end we decided to go with a 5x10 and bought the insurance. We are so happy with our experience that we recommend this property to our friends and family. Shout out to Hash Browns and Morgan! Say hi to Emma too!

Too expensive and rate keeps going up

Great place nice employee thanks

Excellent customer service! Thanks Emma!

Russell and Emma were great! Couldn't ask for better service. Keeping lives easy!

Excellent facility for storage. Very well maintained, attractively priced and courteous staff. I should particularly call out Jason and Beankaa for all their help and timely onboarding, move-in processes. Would recommend this particular location as a five-star storage place for all personal needs.

I came in just looking for information and ms. Beonkaa was beyond helpful taking me out to see the sizes and gave me plenty of information. I ended up opening a unit that same day.