Public Storage Self-Storage Units at 875 East Arques Ave, Sunnyvale, CA

I like the Public Storage location at 875 E Arques, Sunnyvale, because it delivers what it promises: a clean, secure place where they respect me and my goods. Toby is the manager, and she always has a smile and a strong sense of customer satisfaction.

I'm updating my review AGAIN because this Public Storage location deserves it. We have 11 units there, where we house furniture for vetted and documented refugees resettling in the area. We need safety, security, a clean environment and management that understands our mission. The Public Storage at 875 E. Arques, Sunnyvale, is led by Toby, and she is great. We used to call the location "Public Storage," but now we call it "Toby's" because she makes it special. Knowing we collect, store and distribute furniture, she connects us with clients and friends who want to donate furniture. There is often a client in distress who needs quick liquidation of the items in storage there, and often there's a match with refugee needs. We love Toby, and going to "Toby's." ------ I'm updating this review on 9/15 from 3 months ago because my views of this Public Storage facility and its leadership have only grown with experience. I started out with one unit, then added another, and I'm about to add my 6th, all in support of a charitable organization that needs space to hold furniture and housewares for refugees who have been invited in to the USA. My team uses this space to house, vet and distribute items for newly arrived refugees, and we are on the premises pretty much every day, 7 days a week. Sometimes twice a day! The manager, Toby, is very sincere, hard-working and focused on creating the most secure, clean and hospitable environment possible in the storage business. My whole team appreciates her attitude, work ethic and commitment to taking care of "our" stuff as if it were hers. Here's what I said 3 months ago, and it's even more true today: This location has the best security, most uplifting/well-lit facilities and excellent management with Toby leading the front office. I looked at many Public Storage locations and many competitors because I was looking for space for a charitable organization's goods. Toby gave me excellent advice, listened well to my needs and ultimately found a space that was perfect. My colleagues will feel comfortable going to our shared space knowing it's safe, under camera watch and with excellent security protocols. Remember to quickly get in the elevator with access to only the floor you're allowed within the number of seconds allowed. That's not a complaint; it's a compliment, because security is Job #1 at this location. Toby rocks!

It was easy axis in & out🤓 " Toby "was very friendly n informational helpful I recommend to anyone who is looking for a storage!!🤓🤓. It's very clean easy parking!!! I surely RECOMMEND !!! Hours are great !! As u see I rated 5 stars!! I know u be as HAPPY as I am🤓🤓🤓

When renting my storage from Public Storage I asked for a climate controlled until. When I looked at the unit it was early morning so it was still cool outside. But when I moved in my property it was afternoon and the third floor was very hot it was actually cooler outside then inside. So I when to the office and talked with the the acting manager Serena about the temperature on the third floor. She inform me that she would put in a work order for the climate control system but in so many words she said not to hold my breath about it being fixed. So after two weeks and temperature on the third floor being as high as 89 to 90 degrees according to the thermostat on the third floor climate control systems wall and it being so hot you couldn't work in your storage unit for very long. After two weeks I was concerned about my property being in such heat I started moving my property out. My unit was paid for the month of July 1, 2020 to July 31, 2020 and because it was paid for until the end of the month I was not going to vacate until then. But I received a notice from public storage saying that they took it upon themselves to vacate my unit when it was paid up until the end of the month. So that they could rent my unit and double dip and make more money off of my unit that was paid for. (See pictures for climate control problem and dirty filters) The insurance that they sell you is worthless because unless your property is itemized there insurance is not going to cover your property lose because you could say you had a painting worth a million dollars in your property and no way will insurance cover your property. Also I spoke with the acting manager about the two double doors on the first floor because I saw some homeless people just pull the doors open with no code what so ever and I know from public storage staff member Toby that a unit's lock was drill out and the unit owner's property was stolen. But again to the day I moved out the doors are still broken!!!!

She so nice!

Very clean and new facility.. No indication of mold or rodents.. bathrooms are now off limits to customers

Facility left unlocked and unsecure. Property manager was not responding and did not appear to be on the property. Would definitely not recommend storing anything here.

Spoke to Jennifer at 875 E Arques, Sunnyvale. I had a stroke and Jennifer was already working for 3 locations; doing the jobs of three because storage employees were out for the holiday. Jennifer worked like a wizard, fast efficient and seasoned. But when it was my turn, she adjusted her pace down and gave excellent help! Amazing for one being overworked, thank you Jennifer * !

Thank you Toby for providing exemplary customer service when I recently needed to moved my stuff into a new unit. Toby went above and beyond to make this experience as easy as possible. I had actually considered looking for a new storage facility, but recently had noticed a big improvement in the way this facility was being maintained. Toby told me about some of the changes she had made and I was really impressed, so decided to stay with Public Storage. It is rare to see someone today who is as committed to doing a good job and making things better as Toby is. Thank you again for all your help!

Toby is the BEST manager!! She is friendly, knowledgable, and always takes care of her customers! I would certainly recommend this facility to any and all in need of storage.

Thank you so much for your help Destiny! Moving back from Sacramento and worried about all my belongings. And hoping I would get a good storage spot. Really made me comfortable and very clean

My first time at a storage facility i must say was so pleasant. Especially getting all the information i needed plus more from a young lady named Destiny. She gave me much more help then i thought I needed and made my visit a great one. I highly recommend this place and having her help with any questions or concerns you might have. Thank you Destiny for all your help, you definitely need a raise for all the work you put into making sure your customers have a wonderful experience and making them feel comfortable.

Toby was exceptional and assisted me with selecting the right size unit for my items. She was professional, knowledgeable and processed my request quickly. I would highly recommend this location to anyone who wants a climate controlled unit with easy access.

Greta service very friendly. Toby was the one helping and she is very helpful and very kind.

Super safe, clean and nice facility. Toby & Serena are always accessible, helpful and friendly. I recommend this facility.

I can’t say enough wonderful things about Toby!! She was so kind and understanding and willing to go above and beyond to help me. I feel as though she is looking after my things as if they were her own. I shouldn’t be surprised that there are so many other reviews on here singing her praises as well! :) Toby you are one of a kind, thank you!! The facility is very clean and I feel very safe there. Truly wonderful customer service is so hard to find these days, the world needs more like Toby!

The facility is immaculate and clean. I have not moved into my storage unit yet, but I did sign a rental agreement with Toby Jerome, who was extremely professional and courteous. She is one of the best customer service representatives I have ever encountered, and I have used rental services in many different industries. Highly recommended.

Jennifer helped me get a hand cart

Jennifer gave a wonderful experience here at 875 E Arques ave Sunnyvale ca...Appreciate the help from her thx

Hats Off to the incredible Toby! My boyfriend and I were thoroughly helped by Toby‘s amazing customer services! We felt honored and taken care of and our concerns were answered immediately with a smile. if they were more public servants like this, the world would be a happier, better place! We love you Toby!

Big thank you to James @ the Arques location for helping work thru a rate increase and getting my monthly rate back down to earth :) Great location and staff :)

Good place

James was extremely helpful today with my autopay issue. Everyone is always so nice and helpful. It’s also very clean! Thanks James!

Friendly, competent service. Clean, climate controlled, well lighted facility. Ample parking.

I jus started renting here and it’s been a wonderful experience Jennifer help me a lot ! Everything is so clean the place it’s very nice!!!

Jennifer at the front desk was extremely helpful. She had great customer service and I am grateful for her assistance!

Clean and secure facility, high-ceiling units, and Toby was a pleasure to work with -- very welcoming and knowledgeable! Also, longer storage access on weekends than most other facilities around there.

When the facility where our unit is located went to kiosk payment and no staffing, we started to visit this location to find a human being to handle rent payments and provide information. We found Toby. She exemplifies good customer service and is the best representative Public Storage could have. Her knowledge of the business is evident. Whether it's a question or a problem, Toby does whatever she can to provide an answer or resolution herself instead of simply saying, "Call customer service.

Been a customer for a couple of years; service has been excellent, facility has been clean and temperature well regulated. If you get a deal on rent, over time, it will creep up, so I asked if they could give me a discount again. Toby was able to give me a 20% discount on the spot; goes to show, it pays to ask!

i have been a customer in this particular public storage location and I always have enjoyed the services received by Toby. She is the most helpful, knowledgeable and professional agent I ever known. She goes the extra mile to help the client as in my personal experience. I believe she is an asset to public storage. Thank you.

Manager Toby,, very friendly and helpful. By far the cleanest Public Storage I've been to. Thank you keep up the good work.

Public storage as literally been are go to storage facility. I have rented in Mountain View area before and this time my parents needed a storage to help with the process of their move . Can never go wrong with public storage so I had to make sure my family was set . Upon entering the facility we met with Destiny and Serena who both greated us and had a smile that made us feel so welcome . They made the process super easy as well as finding a unit close to elevator for my family . Can’t thank them enough and would recommend over and over again .

Toby was very nice and helpful and Good at Customer relations. I’m very happy with this particular storage place, it’s very clean and temperature controlled. People who are working there are fantastic and extremely helpful, mostly I’m working with Toby, she is very nice and cooperative and always goes above and beyond to help me. I will recommend this facility to anyone who is looking for a storage.

Toby was very nice and helpful. She efficiently guided me through the rental process and took me for a tour of the property. She was transparent on the pluses and minuses of the location and shared some interesting anecdotes on how to make the best experience of the storage capabilities. As a customer, it made me feel that my belongings were in good hands.

Both Toby and Walter were very kind and happy to help, good prices for a great storage facility. Easy to use and access as well especially if you have the app.

its a storage place, management is helpful, location is convienient

Toby was nice and kind , also good at Customer relations. Toby was very understanding to my situation in these hard times cause Of Covid . He actually took the time to look at my issues at hand and try help me get it paid so ; so I did not lose my stuff. Toby is an asset to this company

Good place to store all your 'precious stuff'... Walter and the staff are very friendly and helpful. Prices seem reasonable and are even a bit lower than other Silicon Valley locations. Very clean and tidy location, would recommend

Been a customer for six years, best built units as compared with other locations. Climate controlled and well maintained. Needed to switch units and Taslima assisted. Very happy with the professional and friendly staff.

Thanks to Toby for her continued expertise in guiding us through our storage needs. I mainly have worked with Toby and Walter and they always are courteous and answer my questions fully. Thanks again!

Toby helps above and beyond. Recently my movers left my artwork against the front windows and she saved it for me. She’s been known to provide drinks for me when overheated and in general just super customer server. And the facility is pristine.

We have had two storage units at this location for almost 8 years. It was time to vacate the units. We are seniors so it took us four days. Toby and Walter were of great assistance. We used their broom to clean the unit. They let us know when they had to leave so we could use the bathroom. They even offered us a bottle of ice cold water. Nice people, nice secure storage. Would use this location again if necessary. Lew & Ramona

Destinyg Toby is very nice and helpful!

Toby was very helpful and informative to me when I had to change the storage area.. She is the most pleasant person to work with and more importantly she is caring and follows through. Asks if all is OK and if we have any questions. She also made very good and wise suggestions that we followed through with . You are lucky you have such a friendly informed person at the front desk, to answer questions and to help us out. Thank you.

I am a first time user of Public Storage. I would like to give my gratitude to Toby Jerome who guided me in every detail how to use the storage. Thanks to Toby the process was very smooth.

I like public storage because they lowered my rate so it's not outrageous so I really really appreciate it and the 2 people that work inside are just outstanding

Destiny G. Destiny was very personable and explained to me how the pro rate worked, late charges good experience

I have been a customer here since 2009, adding units as I ventured into an eBay store. So appreciate the Indoors climate-control & clean environment. Perfect year-round. Recently, account rep Toby actually Looked for - & Found! - discounts for the rent on my units, saving me alot. This person is an Excellent representative for the PS: Public Storage company - looking out for Keeping satisfied customers & Reducing vacancies. If you're looking for a storage space - short- or long-term - visit This location & see for yourself what will meet you needs!

Ms. Toby is a pleasure to work with. She is knowledgeable, helpful, friendly, and professional. This facility is immaculate, and well run.

Destiny very friendly and help full I in joy talking to her always has a family smile

Toby and Walter are excellent to work with. Professionals who go beyond the call of duty. Thank you Rickey

Destino g have me good customer servicios

Destiny g gave me good customer service that k uoi

The customer services was great ! Please let them know to Tobi (Friday) and Destiny (Saturday) both were very helpful and nice!!!

I love Ms Toby, Mr Walter, he and she are amazing friendly ❤ all of them the whole team are genial.

We had rented two storages for 10 months so far, very good service, nice staffs and safe place. Highly recommend 👍🏻 Another good thing is very good location, there’s Lowe’s and Home Depot nearby.

Clean property and great customer service.

Destiny G. was able to help my Spanish speaking parents do the rental, my uncle has been renting for a few years, no complains, great storage place to rent at 10/10.

Great place to rent at been renting for years always clean and nice staff members

I went last week since i was interested in getting a storage soon and destiny was really helpful. She is the best. Thank you.

This place is nearly brand new, clean, safe, and has easy access to your unit. And Toby (she runs the place) rocks!!!! Very helpful, friendly, and a real star.

Good customer service and very clean

This property is new, safe and clean. It is in a nice area and is easily accessible. There are plenty of carts available for moving into the storage. Toby provided excellent customer service. She was extremely helpful and helped select the right size unit for our needs. We are very happy with our choice renting at this location.

Toby was very helpful to me. She made the experience easier.

I've been a client of Public Storage for several years and have always found Ms. Toby Jerome to be professional, courteous and helpful. She is a definite asset to your company. MJ Kennedy

I was in urgent need of small storage space and could not be happier with this Public Storage facility. It is clean, safe, very accessible, and I had the loveliest tour and conversation with Toby. She answered all my questions, and even gave me tips about easier access (in the back) to the unit and at what time the loading/unloading gates are opened. Thank you Toby Lynn!

This property gets my highest marks because of off-the-charts outstanding customer service--thanks primarily to Toby, who could write the how-to book on the topic. Toby knows the property and the business inside and out and makes a point of understanding and delivering on what each customer needs. She definitely goes above and beyond to take care of people and to ensure that the property looks great. It's always clean and safe, no matter what time I go. Thank you for being the best PS facility I've ever used!

This facility is great! Always feel very confident when leaving my items in my storage unit. The manager Farz is amazing, wonderful customer service.

Great customer service

See Toby for great service and a happy smile. She asks the right questions and points you in the right direction! Prices are competitive. Site is clean.

Amazing experience! Great location & great service. The property manager, Serena, was just amazing to work with. Overall a really great experience and I’d give 10 stars if possible!

This Public Storage steal your card! I've been a loyal customer of this Public Storage for almost 5 years. I moved to Los Angeles, last month, I went back to the bay are and emptied my storage unit. I left bay on Nov 10th, and I cleared things out of unit, removed the lock and left the roller door open. They called me on the 11th, said I have some empty boxes left outside and they pushed them into my unit and I can come back to clean them before the 30th, otherwise they are going to charge me $150 cleaning fee. I said whatever. But in case things went wrong, I went back home and set up a move out date on Nov, 11th. Nov 28th, I got a call from them, they said if I don't come back on the 30th, they will charge me a new month. The roller door is open, and nothing valuable is inside the storage, everyone with a common sense should know, I already moved out. I attached my conversation with the customer service and I also sent an email to the Public Storage. I clearly stated I'm moving out the storage. I don't need to renew the lease. December 1st, they sent me a bill for the new month. Good thing is, I voided my payment on the Nov, so my units went on auction on December 10th. The lease automatically terminated. But I was left with a $900 dollar bill. I pay $400 for my 10*20 unit every month, way above average, my unit is on the 1st floor, best location of their building. I left on the 10th, according to their policy, I need pay the rent of the whole month. They could close my account as I requested and re-rent my unit out, take advantage of the rest of the month. Making extra profit for the company. However, they made stupid choice, damage the company and also leave me a ridiculous bill. Instead of $150 cleaning fee, they charged me $250 for abandoned goods. Which is the highest fee they can charge. Because I enrolled in the autopay before, they manually typed my card info and charged my card. This is typical card fraud. I don't know if they are too stupid, or they are too reckless to conduct the crime, since everything is in record. I even received an email saying they manually charged my card. This review will also be sent to the regional manager's email and BBB of Public Storage's headquarter.

Great facility. We kept our things here for a year. Our unit was climate controlled and the building was always clean and felt secure. Walter in the office helped us close out our lease, which was super easy; no hidden charges or surprises.

Walter is the BEST and they always keep the place super clean amd it feels very safe there! We are long timers there and are, at the moment very far away, but feel super confident about the safety of our stuff! Peace of mind is worth SO MUCH! Also, I don't kniwnhow, but thier prices are some of the best on the peninsula... Definitely recommend!!👍

Best service I've ever had at a storage space. Toby went way beyond the call of duty, helping watch my things while I made a trip, staying open late so I could use their dollies, and helping me out long after they had closed.

This storage has good condition, climate controlled. My furnitures and stuffs were kept well. Especially the property manager, Toby is very nice and warm-hearted, she help me to move out a day later , but no charge. I appreciate it. Best wishes to her!

I mean... Is storage.. It works during open hours.. Although, those could be better since they shortened them when COVID19 started... There are about 6 lifts located at the front, middle and back for easy access to your unit.

Hi, I have been here for over 13 years and have worked with many people here. I have to say, Toby, by far is the best representative I have ever worked with. She is always thinking about what is the best for the customer and will go the distance to make sure the customer is protected, as well as working with the management to resolve issues to the best of her capability. The most amazing part is that she will do this time and time again, and not just as the one time to impress you. - highly recommend to work with her and her big smiles. In fact, I get sad when i do not see her in the office when I go to my storage.

Had decided to move to a different facility to get a bigger unit at a better price. Toby helped me get a bigger unit and a better price without the headache of having to move. Toby was the deciding factor. Very pleased to see some one with great customer service and a friendly attitude. Definitely an asset to Public storage!

Toby was very informative and helpful, and I was able to decide to rent a space at the facility with her help in short period of time.

The staff here is extremely nice. Toby was super nice to set me up and gave me advise for the size and price. There's also another elderly man who works there on weekend and he is extremely helpful too. The storage space is nice and clean and the system is very well organized too.

Hand an easy access experience. Toby was very helpful in assisting a lock change out and closing of my account upon move out. Nice Job everybody MC

I just finished the process to rent a space on Arques Avenue, Sunnyvale. Toby, staff person on site, was extremely helpful. Not only did she answer all my questions and provide great tips, she has a very pleasant personality. She was looking out for me and I appreciated this very much. Thank you Toby!!

When I went to Public Storage in Sunnyvale to get a unit several months ago I met Toby. She gave me the information I needed and answered all my questions. She was very polite, knowledgeable, patient, thorough and courteous! When I was moving out of my unit and closing my account a couple of days ago, she helped me very kindly and went above and beyond! She is wonderful and gave me unbelievably exceptional customer service! I would go back to her if I need a storage unit again. The facility is also weather proof and very clean.

After visiting several storage units in Mountain View and Sunnyvale I finally stopped at Public Storage located at 875 E Arques Ave, Sunnyvale, CA 94085. Since this was the first time I have ever used a storage facility I was very hesitant and wanted a storage unit that was temperature controlled. After seeing other "temperature controlled" units they were all the same temperature if not warmer then outside. Upon my arrival I immediately met Toby who knows how to "delight the customer". From the very start Toby patiently and thoroughly explained the available options, answered all of my questions and provided her input as a customer. Toby went above and beyond what I would have expected. She showed the various units available, size options and temperature was ideal. Since I was not sure of the exact move in date, Toby continued to follow up with me when units became available and when there was limited inventory she promptly notified me. I went back to Public Storage a second time and saw several units before I got my preferred unit and in the location I desired. I am not one to write reviews about businesses but Toby went above and beyond. I know that my contents will be safe and secure and that would not have been possible without the insight and customer experience I received from Toby. I highly recommend Public Storage and make sure to ask for Toby! You'll be in good hands with Toby!

When renting my unit I asked for a climate controlled unit. After I moved in I talked to office staff about the climate upstairs it was between 89- 90 degrees!!! That is not climate controlled. It's 'cooler outside. I was concerned about my property in my unit. The insurance that they make you buy doesn't cover your property your things would need to be itemized for insurance to cover your property. The temperature is not a insurance issue it is a advertising issue/ facility issue don't be fooled. So after a half month I have moved my property out but I'm paid up until July 31 and was not going to vacate my unit until then. But Public Storage on July 15 has taken it upon itself to vacate me without my permission so they can rent my unit and double dip. As you can see in the pictures the cooling system has not been keep up there are dirty filters and high temperature.

Fund a very good people there, special Ms. Toby, she is an angel, very good service, they are very worry about their clients, calling constantly to know the status in this covid-19, I recommend this place 100% Thanks Ms. Toby, thanks staff, I am very grateful with all of you guys.

Fantastic customer service and easy to get in and out.

Anna is very kind and helpful taking the time explaining everything...

Terry and Walter are awesome. They both helped as needed with a smile on their face. I will recommend this facility that anyone looking for storage. The prices are good for the area and the service is excellent. The facility is clean and well-maintained.

Anna was great friendly and helpful. The space is cool and clean and professionally well kept.

Very good customer service done by Terrill. He was quick and efficient, and I got a great unit at a great price.

Great storage space! Clean, well managed, friendly staff. I rarely visited over the 6 years I had a unit but never had any issues. Highly recommend!

Anna/Victoria, very kind and helpful

Excellent storage facility with excellent customer service. I met Toby at the Weddell location. After listening to my needs, she suggested that I look into 875 Arques in Sunnyvale. She patiently and thoroughly explained the available options, and answered all questions. She even went above and beyond to check out an unit that I was interested in for me before I could be there to check it out myself. Need more people like Toby working in Public Storage. I got the unit I wanted in a location I wanted with a big smile!

Great Service!

Taslima is excellent! On the first day, she showed us two units and was helpful in supplying information. Today, she showed us the actual unit including how to use the special lock. When we signed the contract, Taslima went through it step by step, very patient and professional. She made our experience with Public Storage very positive

Facility is clean, in great condition and the staff are excellent. Always a pleasure working with Anna and Toby at the front desk.

Toby provides excellent customer service! She is a pleasure to deal with, and she always goes the extra mile I'm a bit of a high maintenance client. My unit's door sticks and she cheerfully unjams it every time. I am an extremely happy customer.

I recently visited this property. Very clean. Toby helped me out with the signup. She was fantastic with all my queries.

What makes this particular facility great is the people working there. They are super helpful and keep the place under control.

Muy bien con esmeralda mucha alluda y paciencia gracias

I moved my items here because of the indoor climate control and location from my house. The staff was very friendly and professional. Each time I’ve been there, they have always been nice and quick to answer any questions I had. Great place to store you items!

Todo esta bien limpio y siempre hay algien que abla español 👍

Nice people

The biggest reason why this place deserves 5 stars is because of Elsie Gurrola. She is so nice and knows what she is doing and helped me get exactly what I needed!

Excelente lugar para poder guardar toda las cosas

Serena was very nice and informative. I was in and out of there pretty fast because she was efficient. The facility is smaller but clean. I was just thrown off by the mandatory insurance you have to purchase even though it says in the contract that it is optional.

Quick check-in, clean facility!

Booked a storage place today. Excellent customer service by ESMERALDA.Accompanied me from start to end. Everything was done quickly. Nice facility. Customer service makes this facility my choice for future requirements also.

Clean facility. Just got a unit and Esmeralda did an awesome job of happily and efficiently getting everything in order.. I was shocked at how fast the process went. Great job!

Walter and Anna are excellent!!! Great assets to the team!

The staff here are great

Parvin was very helpful and respectful but what i really liked was that he was very knowledgeable and i felt secure about renting there.Thank you Parvin

Excellent service. Compliments to Anna and Toby

Walter and Parvin welcomed me in the morning. Courteous staff; they helped me get everything sorted out and set up. Good rate. Clean. Working elevators (the ones in east palo alto had broken elevators). Unit, lock, and roll-up door felt new. Plenty of loading space and parking. Close to a Costco so you can get gas.

Parvin and Walter were so helpful. We walked in without a reservation and were helped out very quickly despite the office being very busy. The site is very clean and Parvin and Walter were very professional :)

Friendly, helpful staff, nice facility

Pasha Kharazi to Primo Psycho and there it is right there folks. Slam dunk

I rented at this facility for a month when I was moving between apartments. Excellent service! The staff makes sure they can do their best; special shout out to Parvin!

I had a pleasant experience starting a lease of a storage unit. Toby was very friendly and helpful throughout the process, much thanks!

Service by Parvin is very professional. Great place to store your belongings. Temperature control, secure, safe, refreshing and clean. Competitive pricing.

The Public Storage Staff is excellent at this particular establishment. Very friendly, considerate, patient, cooperative, and understanding. As far as the facilities go, I beg to differ. I’m assuming it’s due to the insufficient skills of the higher up management, perhaps the Regional Manager, who knows we may never find out. Here are the issues listed that threw me on guard at this particular establishment: 1. Cockroaches 2. Temperature not accurate, nor adequate on each floor level 3. Terrible Security - Easily Accessible 4. Broken Gate in back of Facility 5. Disturbances theft, and Trespassing from local homeless community

I've only set up so far, but the combination of prompt service (thanks Parvin!) and low prices has me happy I chose Public storage.

During the six months I have rented from this location, the following issues have existed: 1. At least one of the roll-up entrance doors has been inoperable for all six months. 2. The roll-up entrance doors are no longer on gate-code access, so they are only open during office hours which means for 5 hours of each day there is effectively no access. 3. One elevator was broken for at least one month. 4. The other elevator was broken at a different time. 5. The men's bathroom has been unusable for at least the past three months and disgusting for the rest of the time. 6. The women's bathroom has always been disgusting.. The staff has no authority to fix the problems. The district manager is unreachable. The corporate office essentially said "You don't like it? Go rent somewhere else.".

Friendly and helpful service!! P. was very accomodating and clearly explained the process & policies as I have never used a storage facility before. Most importantly, the storage unit facility is super clean.

Spacious and clean storage facility. Getting a storage unit was quick and painless. Walter made the experience very pleasant - he was friendly, efficient, and helpful.

Parvin was exceptional in his customer service! Walter and Toby helped with the process of moving in and were very knowledgeable.

Buen servicio pero poco caro

Very large public storage facility. Easy to find location. Clean. OK pricing considering that it is in Silicon Valley is not a surprise. Staff is very friendly. Security seems adequate. The back entrance seems a bit dicey. Other all, a good experience.

I have rented from this location in the past and recently found myself needed a new storage unit. Fast and easy, online reservation, at a fair price. Glad to see the place is still clean and the staff helpful. Parvin helped me set up my account and quick tour of the unit, sold. Good location in Sunnyvale, temperature controlled and well secured. I recommend this place.

Amazingly helpful and courteous staff! Gate open late, worth every penny! Anna and Walter helped us check in to our unit and everything was easy!

Big thanks to Parvin and Ann for making accommodations regarding vacating our storage unit.

I toured this facility to find a location to store a vehicle. This location is very clean and would be an ideal location to store a vehicle, unfortunately they didn’t have any units currently available but when it becomes available I will definitely be using this location. The customer service was above and beyond. The two women who helped me, Anna and Serena, provided excellent customer service but more importantly they were genuine, efficient, knowledgeable and had a great personality.

This is a super clean and convenient place with wonderful staff who are super helpful. Toby and Anna were welcoming and Toby spent an hour making sure we had every detail covered. In fact, she was so great, we actually followed her from another location to make sure we were with her! Units are clean, with concrete and metal (no broken wood), sensor lights and security codes to individual floors. 5 stars for place and for Toby!

I had the best customer experience thanks to Anna at the front desk,I highly recommend this facility

Toby was very kind and very professional. She took time to answer all questions. She is a Great Employee! I would definitely recommend Public Storage.

Professional staff and clean, well-maintained units. Walter helped me and he was charming and funny the whole time.

Good place

This location is clean, secure, easy to navigate and has all the equipment/utilities on hand to move storage items around. I was very happy with my experience. Toby, Jennifer and entire staff is very helpful.

For something as simple as a storage locker you don't expect much, but I was blown away and very happy with the service and facilities here. Always very clean and plenty of space to park, move in and move out. The customer service I received from Walter was also very pleasant and I highly recommend this site if you're looking for storage. I moved to San Francisco and still kept my storage locker here for 3+ years.

One of the nicest storage places I have ever seen. The interior is incredibly clean, the staff (hi Walter!) is amazing and you can’t beat the access.

After using this Public Storage location for over 10 yrs, I closed out my account this week. Jennifer, Walter, and Serena made the process quick and easy. They were very hard working and friendly as always. This location is clean, secure, easy to navigate and has all the equipment/utilities on hand to move storage items around. I was very happy with my experience. Note that this is the 875 E Arques Ave indoor facility not to be confused with the outdoor facility also on Arques.

Ana was helpful and professional

Thank you Ann for all your help.

Pretty terrible experience. You have to pay $25 fee, and buy a $20 lock and get a $15 insurance. All of those are more expensive than the atorage itself. What a rip-off

Great Service - special mention of Pravin for his customer focus, attention and friendly service. I decided to rent the unit due to service rendered by Pravin. Keep up your good work team!!

Anna was very helpful in getting a storage locker in a location I preferred. She is very personable and efficient so I'm happy to stay at this storage for a long time.

Great service and facility is well maintained. Taslima was very helpful and professional.

Russell is kind, helpful and professional

Parvin was great!

Used the online reservation. It was easy and shortened the time in the office. Pravin was exceptionally efficient and courteous. The whole storage space is clean and well maintained.

I had a great experience because of Anna. I thought she was the manager - because of her professional, courteous, focused, timely and seamless transition between we three clients and her cast knowledge of the businessb is amazing Anna handled all of us with ease and took care of our issuesi and was very calm doing so. I was surprised to know she want the manager but she gets my vote! Thank you, Anna!

Well organized, clean and nice people.

Parvin was extremely helpful and made this a very positive experience! Rent from here for sure 10/10

Amazing service by Parvin.

Clean, very organized public storage place with affordable pricing. Parvin was helping me with the application since the very first moment. He was very professional and explained the contract very well. The whole process was very satisfactory. I highly recommend this place. Getting my storage unit was very easy and fast. First of all I want to thank Parvin for his kind and professional assistance explaining the legal forms and insurance. The unit I purchased is the 10 by 15 which was very clean with good lighting. I strongly recommend public storage for the price, cleanliness and of course the very friendly and helpful staff.

Nice staff clean and we'll maintained

service was great and the facility is well maintained. Staff (Anna and some other person) were super friendly

I cannot speak highly enough about the exceptional service provided by Parvin, Walter and Taslima. From move in to move out, with several visits to the storage unit in between, service was friendly, efficient and very helpful. We especially loved this unit because of the climate control. It was clean, spacious and easily accessible. We wouldn't hesitate to recommend this facility to anyone who cares about their stuff.

Clean, air conditioned, with great lightning. Super friendly office staff. You can borrows carts for free to use during office hours. Walter is super friendly and Anna is also great. Would rent space from here again.

Clean, very organized public storage place with affordable pricing. The receptionist, Walter was helping me with the application. He was very professional and explained the contract very well. The whole process was very satisfactory. I highly recommend this place.

Clean, large facility, with great service.

Walter is awesome, funny and very accomodating!

Getting my storage was very fast. Friendly people in the office. Very professional and courteous. Service was great. Prices are reasonable and affordable. The place looks very clean. Highly recommended

Getting my new storage unit was very easy and fast. First of all I want to thank Parvin for his kind and professional assistance explaining the legal forms and insurance. The unit I purchased is the 10 by 15 which was very clean with good lighting. I strongly recommend public storage for the price, cleanliness and of course the very friendly and helpful staff

Awesome deal on a storage unit!!! Super clean facility!!! Parvin is very knowledgeable and provides excellent customer service!!!

Fair prices, great friendly people in the office, clean and well organized.

Rented a storage unit there today and the storage attendant ,Esmarelda,she made the whole experience so easy I couldnt believe it. She was very attentive,professional and very knowledgeable of public storage. And she's very pretty.Hell,I think I'm in love.

Richard was a great person to provide Customer oriented service.

The staff is really helpful and kind. This was a pleasant experience and it helped me change the way I feel about public storage. Because I have had a really bad experience with Chris the manager at the Santa Cruz River St. location. I do not recommend going there..That it almost kept me from renting this unit. Customer service is a big deal and Richard and the whole staff at this Sunnyvale location were a big help. Thank you,👍🤙

Highly recommend this facility. Walter and Richard are the best. Very friendly and provided the best service. Facility is very clean and easy to access.

Excellent service. I just got a unit here for a great price & it's been painless so far.

Richard is the go to person for this public storage property. He knows how the system works and is very friendly. We have two lockers at this facility. The staff in general is very helpful, but Richard really makes this facility "shine" as a first rate service provider. I would recommend this facility to others.

No trash cans, no soda machines or water fountain

Thanks to Richard for all his professional help. He helped when I rented a unit and also when I checked out. Thank You Richard may God bless you for taking the time to help me choose the unit best for my needs.

Walter and Richard were very helpful. Excellent Customer Service.

The property manager Richard is super nice and professional. He helped us choosing the fit storage space and answered all questions we have.

This is our first time rental a storage. Do check some reviews before we go but the experience is really good. Walter is really helpful and explain all our questions and the spec of different storage. We check 3 different size and he's spent time walking with us explain the details. Highly recommended!

Clean, safe and all climate controlled storage. The hallways are well lit. You have to enter your personal code before using the large elevator. The new owner solved the problem about humidity in the upper floor the previous operator of the facility caused as they had the AC set wrong back then.

Staff (Daniel, Emma and Stefan) was amazing at helping us upgrade our unit. Super friendly, and really took the time to make sure everything went smoothly despite some complications that popped up. Definitely appreciated that they were open on a holiday as well.

Great service & people. I worked with Walter and Richard, multiple times to swap my storage units around, after finding out (more than once...) that I had more stuff than I rented storage space, for. Both gentlemen are very knowledgeable, kind, and provide excellent customer service. I went through about 4-5 different storage units before I ended up with two 10x15 units. I'm sure I was a royal pain in the neck with the number of times I had to keep coming back and bugging these guys about finding another storage unit because I ran out of room. I never heard a single complaint or irritated sigh, from either of them, as I made them more work than most people probably do. They made this really stressful time during our house remodel and move, better with their abundant patience. I hope their corporate office sees this review and does something nice for those gentlemen.

Looks like a brand new office building Storage units are pristine - very modern, climate controlled, extra high ceilings Feels like I could live there =P Usually I get what I pay for, but oddly of the ~10+ places we checked.. this was the least $ + best quality Moved stuff in on Friday, Saturday, and Sunday Made ~15+ trips, and there were only max ~5 cars in the lot at any time Never crowded Always with dollys available to use The BEST part is the staff - namely Richard and Walter Extremely friendly, detail-oriented Always helping, cleaning, checking, doing something - every single time They literally treat the property as their own To the boss of this site: You did a great job recruiting The type of service I got was as if I walked into a Saks or Neiman I did not expect this from a storage place Thank you

Walter was very thorough and helped us efficiently. He is very kind and courteous and seems to have expert knowledge with his position. We will be coming to the storage facility often as we live nearby and use items here often. This is not a store and forget kind of space for us so I look forward to seeing Walter when we stop by. The storage facility is immaculate including the office. I’ve worked at an outdoor facility and had never been inside an indoor climate controlled facility. It is huge inside but the floors are awesome and the carts you can borrow during office hours glide effortlessly down the halls. I’m not afraid to accidentally bump into a corner or wall because there are metal bumpers everywhere. It’s chilly in there but I get cold easily. It winter so I’m looking forward to the temperature in there in the summer. The elevator is large and very secure. Only people who rent the studios are allowed in and there are video cameras. Great place. :)

Mariela was awesome and the reason my transaction was processed very swiftly. She was very quick and retained my info right away and understood that I was on limited timeline and her memory is excellent. Also, the manager on duty was very polite and helpful. Superior customer service!

Bring your own cylindrical locks and Insurance while booking your storage space

Richard and Walter were both super helpful. I came in needing to take care of a few things just a few minutes before the office closing time, and they really went out of their way to help me when they could have just said, "Sorry, we're getting ready to close." They made a stressful day less stressful for me, and I'm really grateful to them. Also, the facility is clean, climate-controlled, and well run. I've had a unit there for years.

I travel extensively and have others take care of the storage. However I was in town and needed to stop in. Richard took such good care of me. Ever meet someone who really cares about you, your experience and that you are well taken care of? That was Richard. So he earns the 5 stars as much as the facilities.

Last time i was working on 875 e arques ave public storage and i forgot my tool handtrack inside of the building, i was very worry about this and when i was a chance i went to there for ask if somebody found my tool and Wallin gave it to me, im very gratefull with him, he is very polite and very professional costumer service, im very glad about this, thank you wallin.

Really clean place and very kind people in the office.

Highly recommended. The staff were courteous and explained everything in detail. My rental was handled by Mariela and she did an excellent job walking me through the sign up and rental process.

Good convenient storage. Kinda pricey.

WARNING: The 3rd floor is extremely musty and my lungs get sore, I get a sore throat, and I start coughing. I must wear a special face mask to filter out the bad air. Also, the Public Storage parent company has dis-continued the pro-rated policy. It used to be that you would get a refund on the last month's rent if you moved out by the 10th. Now, that this is no longer available, buyer beware at any of these Public Storage facilities!

Walter was a gem. Took his time to show two units and explained each characteristic and how the rental program works. Went home to think about what Walter said and returned a week later ready to rent. As luck would have it, Walter was on the job and once again took his time to show us the unit and go over the rental agreement carefully and thoroughly. A joy to work with.

Clean and secure - reasonable rates

I recently rented a 5X10 unit. I booked it online and met Walter the same day. He was amazingly patient (event through it was a Sunday) and gave me all the information that i needed. I was able to move my stuffs by afternoon and go my way. Definitely a good place to rent and courteous Staff members. Thanks Walter for making movement so easy 👍

Walter & Richard were both extremely polite and helpful. The facility is very clean and functional.

I just rented a 5' x 5' space a couple of days ago and the entire experience was easy, quick, and professionally-handled. I was able to find all the details I was looking for (climate-controlled, pricing, lease terms) on their website. This location on Arques had the price in the area for a climate-controlled unit of this size. I was able to make my reservation easily online without have to give any payment info. I received a call back from Richard, who confirmed the details and solidified my move-in date and time. He gave me all of the upfront info I'd need, like the specific type of lock I would need to purchase and that filling in the online express check-in would make the in-person process go much faster. When I arrived for my appointment, Serena was very helpful. She helped me confirm that the size unit I had chosen was appropriate, showed me the unit and walked me through using the cylinder lock, and the elevator access code. She let me know about the extra services and supplies they offer without being pushy about them. I was in and out very quickly. The unit itself was clean, dry, and well-lit. I would highly recommend this location of Public Storage!

Jennifer is really nice and attentive!

I recently rented a storage unit here. Richard Mesa was fantastic. He helped me find just the right unit at a very fair price. He was professional, polite, and above-all, seemed to truly care that I was taken care of. I can't say enough nice things about him. Really just a great experience all around. The facility is well-maintained, climate-controlled, and secure.

Clean and easy to acces location. Entire team is great. Morgan is the person to speak to, she was friendly answering all our questions and suggested units and pricing that fit our needs.

Walter and the other property managers are really great. They are pleasant, take their time with you and take pride in their location. Walter has gone above and beyond to help me many times and I really appreciate it!

I recently moved to a different size locker at Public Storage. The staff (Richard) was very helpful, offering his expertise and advice. It made the whole experience very pleasant and painless. Great job! Thanks so much!

Richard was very helpful with my move in !!

We've been customers for 5 years. The facility is clean, well-lit, easy to access and has been a great place to store our excess furniture. The real bonus is the staff! Walter and Richard are welcoming, knowledgeable, friendly and helpful!!

Clean, easy friendly... only bad part was a bit of a hard sell for the insurance.

They are somewhat paranoid about their carts and you can only access carts during office hours when someone is in the office and you turn in your license.

This was a great location once upon a time. The old staff was replaced with a disrespectful team. One man in particular is down right rude. Regretfully, it will never be the same.

It's clean and nice in there. Solid storage place. Richard helped me check in and do all my papers, he was very friendly, helpful and patient. Would be happy to work with him again.

Walter and Robert did a phenominal job coordinating the cart availability during a recent move of things into this facility. Thanks. It was very much appreciated!!!!!

Richard was very professional and answered all my queries since it was my first time taking a public storage unit. He explained me all the options that I have based on my needs. I would definitely recommend the place for the price you are paying.

This is our first time using public storage. Mr. Walter is very helpful and made the process very easy.

Incredible place, convenient, and the staff SUPERB, I highly recommend stopping here. Cheers, Marco in Mountain View.

Richard was very friendly and helpful with his suggestions and went out of his way to help me. He was nice enough to make a reservation for a property that was closer to my home after speaking with the representative of that facility. Highly recommend his professionalism.

We have been using this storage from last few years. They are professional and good service. Jason was helpful and friendly.

Clean, safe, easy access, and great customer service. They made a stressful time in my life much easier to deal with.

Very polite management recommended

Walter did an excellent job walking me through the entire process from start to finish. It was very helpful. Thank you.

Anna & Richard were very helpful. I am a visual person and Richard was delighted to show me several units.Thanks Richard.

The people at 875 E arques are fantastic! Rich and Brandi are the greatest! Thoughtful, attentive, secure, and efficient!! I wouldn't go anywhere else (and I WAS somewhere else)!!!

Erica, aranza,daisha.and ana.have the best costumer service..

Walter was very helpful in my experience here!! Highly recommended for customer service, honesty and friendliness!

Thank you Destiny Salazar for all your help amazing service from this young lady . Will definitely recommend to all my friends .

I needed short-term storage prior to a move. The entire experience was great! Richard and others were warm and welcoming. The facility is clean, climate controlled, conveniently located and accessible. Would recommend to everyone.

Pedro and Serena were very helpful they found a perfect unit to fit our needs very friendly Ask for Pedro

Pedro was really helpfull, and friendly greet us with a smile, and recommend you ask for him to answer all your questions

Pedro was soooo helpful. I was sick and miserable and wanted to get my storage unit as quickly as possible. He's always friendly and a lot of fun when I come in to borrow a cart to move all my stuff. The best customer service ever!!

WOW! Alee, Erica, Pedro are so friendly and helpfull. Great customer service.

Really clean place and very kind people in the office. Thank you Richard for chowing the place around and be patience with us looking thru all the storage sizes and funding the one for me and my family. we are very please with the price and size, And the friendly crew.

Victoria is very helpful and answered every question i asked with initiative and was very patient. Last but not least she kept a smile on her face the whole time she was helping me. I really appreciate her help. I will definitely come back to this location.

I came in this last weekend to just look at a few spaces and get some quotes on pricing. I ended up getting a 10x15 space for a really great deal. Victoria was very patient with me as I asked her to show me multiple spaces. With no hesitation I rented the space. Victoria showed me how to properly lock my storage unit and made the paperwork a breeze. She even talked me into getting a damp check so as we encounter all this rain my space will stay dry and moisture free. If your looking for an affordable space and a good laugh go see Victoria today.

Pedro was very hospitable and handled things in a professional, and timely manner.

Pretty nice costumer service, all the staff was very friendly including Pedro who was the one who helped me out with the paper work.

Pedro was really helpful and so nice. Definitely would recommend coming to this facility!!!

Thank you Public Storage for you awesome service, Destiny Salazar has helped us on several occassions... not only knowledgeable but courteous & kind, we would recommend your facility of excellent service!

This place was great for my storage needs! I had no problems what so ever. Victoria was very helpful in getting us a situated. She's kind, funny, and always willing to help. The world needs more of this fantastic employee.

Location is very convenient and clean! Victoria went above and beyond to make us feel comfortable. She made our vacate process smooth and quick.

Jennifer is very friendly service & nice storage facility, & very help tips on storing stuff in units. great selection of packing supplies.

Excellent customer service, Jennifer was very helpful !!!

Nice facility and the people who worked there were very helpful. Thank you Paula & Walt!..

Eddie was very helpful in showing me around and signing me up. The units are great...super happy :-)

It is a new place and so clean! And Walter who helped us was really kind to us. I strongly recommend this place if someone needs to find any storage.

They always have the heater on and it's mid SUMMER! The main lady incharge is rude and always nosey. They have coach roaches and when I complained the pretty much ignored me

Paula was very helpful and professional.... I appreciated her friendly personality. Walter was great too.... he even sang for me when I told him I was a singer songwriter... great place, clean and cool!

It was amazing! The employees are super friendly and easy to work with. If we had any questions or concerns they were happy to help. Will definitely rent again.

Service was great and prices were good too. Richard and Karla are excellent!

Greeted warmly, very professional and welcoming atmosphere. I love that there is a loading dock to pull right to the elevators and the whole place is temp controlled so i dont have to worry about anything getting damaged. Combined with web rates and easy reservations, perfect experience. A+++

The people here are great very helpful, kind and each one had a great personality. I was in and out within 5 to 10 minutes. When I first signed up for my storage I was shown multiple units because I couldn't make up my mind. It was not a problem and I was even asked if I would like to see more. I have family with spaces at other locations and did not like the unit or the office. Very clean and welcoming, I would recommend to any one looking for a storage space.

Walter is the nicest person!! Great to deal with and takes care of your needs

Karla, Ava and Brian. Awesome service found me the perfect place to store my items. Has great lighting too.