Public Storage Self-Storage Units at 2167 First Street, Simi Valley, CA

The site manager Kelsie has been extremely helpful during a very stressful move for me and my family! Great customer service and willing to answer any questions we may have.

Kelsey took the initiative to pre-cancel my unit before it auto-renewed. Talk about a winning employee and a great mindset. She deserves a raise! Outstanding customer service and care.

Atrocious behavior by Kelsie. I was shut out and blackmailed in brazen violation of California law. Facilities are quite dirty. Masked employees call you "bro.

Good service and Kelsie was really helpful!

Bulb in my unit blew up so they had to have someone come out to replace it. They requested I leave my key so they can get it replaced. After everything was taken care of, I returned to get my key and went to my unit to ensure everything was as I left it only to find that over $1000 worth of my stuff was broken beyond repair. The office said it not their fault, they won't give info on who was in the unit, and the insurance you get through them only covers natural disasters basically.

The customer service is over the top. Super friendly and helpful. Answers all your questions and calls you back in a timely fashion. Kelsey, not sure if I am spelling your name correctly. You are the best!!!!!

The manager Kelsie at the first street location was great ! She's extremely helpful and very considerate. Great experience !

When I first rented the space everything was fine until in August/September 2022 the unit next to ours pushed one of their stuff through our space and created a hole. It was never fixed!! We left in July 2023 and that hole was never fixed! I called and spoke to the manager, even to someone in the corporate office, to fix the problem- nothing. They gave me the run around and suggested that I get a smaller space instead of fixing the hole. Imagine that!! I didn't create the hole but I had to move my stuff if I had a problem with the hole. To boot - the string that hangs to turn on the light broke off and the manager on site couldn't care less. She just said, "Oh, maintenance has to fix that" No offer to fix it or at least pretend she would look at the problem. It was obvious that no one cared about their customer. They just wanted their rent money. They also raised their rent more than $100 in the 2 years I was there. If I could give half a star or 0 star I would. Very dissapointed!

I was helped by Kelsie and they were absolutely wonderful. So friendly and willing to go above and beyond. I honestly never thought about customer service and storage but it is so important and I am so grateful to have gone here.

The lady in the office is really friendly. She give you al the information that you need.

Kelsie is so friendly and knowledgeable. I really recommend this place for anyone looking for a unit to rent

Kelsie was absolutely fantastic! Rarely do I bother to write reviews, but she was such a joy to speak to, very knowledgeable, and funny to boot!

I've dealt with several storage places over the years and this is by far the cleanest with the most professional and friendly staff I've ever dealt with. Kelsey is the employee I dealt with when renting my unit and she was more than a pleasure to work with. She helped me find the perfect unit, was extremely patient and you could tell she wasn't just trying to sell me a storage space but genuinely cared about finding me the best one for my needs. I highly recommend this place to anyone who is currently looking for a storage space to rent!

Kelsey was friendly, efficient and was great to work with.

Kelsey was nice very helpful

Emily was great! Super nice and knowledgeable! Highly recommend coming here on her shifts!

Great service!!!!!..Attendant very professional and personable…

Just moved in. Kelsey is a first class manager. Best choice I made.

This is the first time using the Public Storage on first Street although I have much experience with the Public Storage company. Today Sean was working the office and helped me through some tough difficulties. First advancing the date of our reservation that I previously made, but then had to change based on the moving company. Second just when we thought we had everything unloaded in to our 10 x 10 unit, we realize it’s not enough room and it’s raining outside. So Sean drove out to us, took a look at what was left to unpack from the truck and hooked us up with a nearby additional unit that was 5 x 10, just big enough To solve our dilemma. And he did all these tasks so quickly, which was very important because the movers were being paid by the hour. I highly recommend this location which is very convenient. But there are no one dollar monthly rentals for the first month deals in California.

Sean is amazing!!! His customer service is above and beyond. You can tell he truly cares about you as a customer and is very attentive to your wants and needs! It was a pleasure and you guys are lucky to have him!

Kelsey at Public Storage was not just friendly but very knowledgeable. She understood my needs and went above and beyond to help me find the perfect storage unit. I would recommend this location to everyone.

Kelsie was soo helpful, and she keeps a nice and clean property!

This place is great & the unit I got was perfect. The customer service reps helped in finding the right size and type for us and our budget. And Sean is the man. He was friendly and professional. Whole experience was easy / convenient

Time renting my storage unit was an overall pleasure. The attendant, Sean, made ending my usage and checkout a breeze! He's the man!!! Thumbs all the way up!!!👍🏾👍🏾

I wanted to thank Kelsie at the front desk for her great customer service. There were two issues I brought up with her that she promptly took care of (and even followed up with a phone call to update me on) - a billing error, and an issue with the entrance gate app. Thank you for being so kind and helpful!

Rather not say

Sean helped me pick the perfect unit, very helpful person definitely recommend👍

Kelsey the Manager at the Simi Valley 1st Street location was extremely helpful. She went above and beyond to take care of my storage needs. I highly recommend her and the Simi Valley Public Storage

I just want to thank Sean at Public Storage on first street in Simi Valley ca From the moment I walk in he make me feel like I knew him for a long time he’s a very friendly and personable, he explain to me all about how everything works and ask me how much stuff I had to put in storage after I told him he show me a couple units and I got the one that I need it I was in and out in less than 30 minutes Thank you again Sean . I wish everyone was like you somehow the customer service everywhere is going down hill but not you my friend keep up the good work.

Sean was able to postpone my rate increase long enough for me to downsize and move into a smaller unit. I've been a tenant at this location for about 3 years and all of the staff I've worked with have always been great.

Staff at this location are so friendly, helpful and professional. Sean was very kind, explained everything I needed to know and was willing to help. The storage space is clean and convenient. For me was very important to know there is someone willing to help on location if needed. Will recommend friends to him for sure. Excellent customer service. Five 🌟

I stopped in on 5/26/2022 and spoke with Kelsie. I had stopped by near closing time after driving across country in 3 days from Florida. I was a little frazzled to say the least. She was so sweet! She was very informative and gave me the best customer service without being pushy. We need MORE Kelsie's in this world!!

Bryon is such a nice guy! My family loves him! We have been renting here for years and he really knows how to take care of customers! This will be the only public storage I go to.

Staff is very professional, great customer service and very knowledgeable....storage facility is very clean, I was highly impressed.

I’ve been here before it’s really good service and place to store your items

Eric and bryan provided excellent customer service they made renting a unit easy and fast. Would rate 10 stars if possible !!

Kelsie and Eric made the process of finding the right unit(s) for our needs as smooth and flexible as we could have hoped for. We had some space and time constraints in play, and they kept us informed and updated through the entire move in, and were incredibly communicative about availability changes, pricing, access, and all other needs. We checked out a lot of storage facilities from Santa Monica to Simi, and this was by far the best vibe of the bunch. No ridiculous up-selling, no bait and switch tactics or surprises, no BS...just clear and simple the whole way.

Amazing experience. A+++ customer service was amazing thank you Kelsie you are amazing!

Great customer service, Eric was very patient with all of our questions

Well done!

Stephen was absolutely GREAT, he was super friendly and very knowledgeable of the process

Excellent service! Thanks stephen!

Place was just renovated! Looks great

Eric was very sweet and helpful. Wanted to see the unit options, he walked us over to see, told us our options, and was very knowledgeable.

Great service

Great services by the entire team 💪💪💪

Great customer service! I reccommend this storage for anyone

Eric was very helpful.

Thanks Steve!

Stephen is awesome! Eric great too

Stephen was great! Thank you!!

Thanks steve

Easy painless

Awesome friendly service.

It was an awesome experience to get a storage dos e at this location!! THANK YOU STEPHEN!!

How much is for 10×10 ? 10×15?

Very professional services provided by Stephen &Kati. Very knowledgeable and friendly staff.

Thanks! Great discount

RIP off.

This public storage is always so well kept and clean on the property , && have great customer service .

Great service from Michelle today!

Thanks Stephen! He’s a helpful guy

Raymond (hope the spelling here is correct) helped me today at the Simi Valley location in stellar fashion. He clearly was very busy but took the time to get me the absolute best price, make sure I understood every detail of what I'd be signing up for, helped me find the exactly right dimension storage and went way over and above my expectations. This man made my experience one I will remember quite happily and I'd fully recommend his service to anyone. What an amazing asset he clearly makes on his team!

Thes folks are very user-friendly...they tell you what they got, you tell them what fits your need...you sign a couple of papers and you walk with lock and key...

Love this property always clean and the property managers are so nice and helpful been here for over a year! Highly recommend !

The property manager was great!

Raymond at the front desk was on top of it!!! Very friendly, super quick and accomodating! Highly recommended

Stephen and Raymond were super helpful. Great location!!

I've been renting a unit at this Public Storage for almost a month now and so far so good! They gave me a great rate which they give everyone renting a new unit and was substantially lower than at least 5 other storage companies in the Conejo Valley. What I like even more is that I didn't need to sign any kind of contract so I can rent it month to month which in my case is only 1 month as I'm moving into my new place next weekend. I still get the half off first months rent rate too even though that's the only month I'm paying for!! Another thing I like about these units is that they're super quiet and hardly anybody's ever there unpacking or moving their stuff. Location is also quick and easy to grab stuff and go. Great experience so far!! If that changes when I "check-out" this week, I'll definitely let all of my Google followers know and update this review!

Steven made this move possible is a great person.Truely !!I lost my leg &would have never got this done. Thank you!

Stephen was so much help. Made our move out way easier. Couldn't have done it without him. Thank you Stephen for your help. You truly saved us today.

D-VON was a delight !

Thank you D-VON !

Thanks Stephen! Great facility

I’ve left a review before, but thought I re update! Steve still helping me out, and the facility is still nice!

Great price looks good. Thanks Steve!

DVon was very nice and made it super easy to get my storage unit. Would definitely recommend to anyone who’s looking to store away your things :)

Stephen is awesome! And helped me and my mother out. Saved me money!

Stephen was helpful! And great price!

Great place! Never had any issues at all.

Thanks for helping helping me out! Stephen is extremely helpful for customers needs

Raymond was very helpful and courteous

Greg was very helpful in setting up my storage unit. Would recommend.

Friendly and Great Service. Affordable Rates!

Greg was very knowledgable and professional. Great and clean environment. Awesome customer service

Greg was very helpful. Recommend this business.

Stephen is a great worker there, he helped me out last time I was there.

Stephen was knowledgeable and able to work with me when it turned out I needed a bigger space. He made the whole process a lot easier than it could have been and it was much appreciated

Homeboy behind the counter was super laid back

Wonderful job easy in n out staff friendly and courteous. Place was emasculate. Very pleased with the service. Will be staying for a while. Thanks Stephen!

This Storage facitity is the only one that I would use in Simi Valley. Not only is it clean, and safe, Stephen, in the front office, customer service is wonderful. He is always so friendly, helpful, and knowledgable : )

Greg offered great costumer. Very helpful gentlemen.

Went to help family move some old stuff around and Steven was really friendly and helpful! Definitely a great experience

Greg helped me out, would really recommend. I’ve been with this place before and they’re great. This time I probably had the best customer service yet, he was super helpful and informative which I really appreciate and tried to help out with prices as much as possible which is also very much appreciated.

Greg was very helpful and completely understanding when I changed my storage size a few times. Great place and great customer service!

Greg was awesome at helping me setup autopay and getting into my unit after I lost my key! Will work with Greg again!

Stephanie helped me through the entire process and was so kind! I would definitely recommend this location!

Thank you for your help!

Greg was very helpful providing me with outstanding customer service very helpful in assisting me with all concerns and questions. Very professional, Courteous and accommodating. I would give 10 stars if available, thank you Greg!!

Great service. Thanks Greg

Property has much better lighting than any other!

Very helpful office manager Stephen!

Coming to public storage in a hurry and was helped by Stephen. He did the best he could possibly do, and got me an excellent space

Stephen’s great!

Easy, fast, comprehensive, with a smile - GREG!!!❤️❤️❤️❤️❤️❤️❤️❤️❤️

Greg is awesome. Thanks for the speedy service!

Great customer service. I would need to use them again in March since we wont move until then. Highly recommend ask for Stephen, 5 stars in my book

Great service, little sticky on the prices, but overall accommodating. Stephen was really quick with answers and solutions

Had a great experience here. Stephen was a really great help

Greg was really on top of things and gave great service. He was very pleasant from the moment we walked in and had our reservation pulled up and greeted us by name.

Excellent professional customer service! Units are very clean, their staff is courteous, knowledgeable and friendly. i highly recommend Public Storage.

I wanted to put a review for Steven. I’m a tenant of one of the storage units “D15”. When I got the unit Steven gave me a tour of a few different spaces. Finally we found one that was a perfect size. The greatest customer service. Very polite, answered all my questions & I was very happy to be helped by him. Thank you and god bless.

Greg was awesome and super helpful! Great experience. Happy I came to this Public Storage. Greg is the man!

Greg was very helpful in helping pick out the appropriate size unit, and also helped me setting me the cell phone App. Ask for Greg for amazing service!

Greg was very helpful and very nice great service

Very happy with the service

Greg is the best! He was so helpful and knew exactly what we needed and recommended a damp check which will definitely keep our things dry and moisture-free

Clean facility, easy access to the storage.

Good service

Greg was outstanding in the help he gave me!!! 5 stars all the way

Great service!!!

Thanks Steve!

Stephen’s great! And property is very nice!

Stephen rocks!!!!!

Stephen was great! Showed up late couple times to secure a unit and was very helpful! Definitely recommend this location and to ask for Stephen.

Thanks steve!

Stephen was a great manager, and I enjoy drive the ups

Steve suks he needs to be quicker jk! Its agood place

I rent a unit here because it gives me peace of mind. Knowing a person like Stephen is in charge provides even more peace of mind. This is one incredible, knowledgeable individual. I wish he was my son

Property looks nice and all drive ups

Property very clean

Manager was very helpful and friendly

Everything was great

Leia was amazing! So helpful! Showed me many units so I felt like I had choices and not just stuck with one. She was friendly and made the process smooth and enjoyable! Thanks Leia and have a wonderful birthday!

Property manager is polite and helpful

Stephen was absolutely great! He made the process easy!

Drive ups!

Most convenient place to store thanks to driveups. Best to wait for the promotions but make sure you pay attention to the rental agreement so fees don’t sneak up on you. Stephen was super helpful.

Thankyou Stephen

Greg was really on top of things and gave great service. I really appreciate how great his customer service was. If you need a place to store with great customer service, this is the place for you.

Leia was extremely helpful and sweet. Her service was stellar and we are happily moved into our unit.

Leia provided great service in getting me into a unit.

The best customer service...IN THE UNIVERSE!!

Very good and clean storage!

Yeah...Stephen is nice and all that, BUT WHAT ABOUT THE INCREASING RAT PROBLEM?!? I've only been storing my overflow work items in the smallest unit that they offer (5'x5'), but every single time I go into the indoor hallways, there's more and more RAT DROPPINGS SCATTERED ALL OVER THE HALLWAY!! It's really disgusting. If you're ever there past dusk, YOU CAN HEAR THEM SCURRYING ON THE ROOF, IN THE RAFTERS, IN THE RAIN GUTTERS, AND EATING THROUGH NEIGHBORING UNITS!!!! It's been MONTHS and i figured, 'oh they've got to notice soon and take care of it'.... BUT NOOOOOPE, nothing has been done. I'm probably going to have to change units to a cleaner and more sanitary facility. I DON'T WANT RATS ALL OVER MY STUFF THAT'S IN STORAGE!! - ESPECIALLY WHEN THEY MAKE YOU PAY AN ADDITIONAL $11/MONTH FOR INSURANCE. Just the thought of it makes my skin crawl.😵 ☠️💩🤮🤢

The Mgr made it so fast and easy to rent a space!!! Great person doing a wonderful job!!!

Leila was good and easy to work with. Got me exactly what I needed.

Leia was so super helpful, greeted me with a friendly smile , helped in every way possible . Clearly made my experience with public storage an easy process. I would definitely recommend this place to anyone of my friends .by far.. Thanks again for having an extraordinary employee ..

Leia was so incredibly helpful. She was very pleasant from the moment we walked in. She had our reservation pulled up and greeted us by name. Leia answered our questions with professionalism but still was personable and funny. She promptly showed us our unit and got us taken care of without any issues. The entire experience was 5 star quality

Stephen helped us get a storage unit that fit my family's needs. He was super helpful, and answered any and all questions we had. The facilities itself was very clean and safe. Thank you Stephen for all your help and hard work!

leia was very accommodating and sweet when i came to get my storage unit. company needs more people like her and i will recommend this location to others

Excellent experience! Stephen was really helpful and answered all my questions. I’m glad I used this location!

Stephen was very helpful with any questions I had, overall great experience

I would recommend this place if you’re looking for storage. It’s got very easy access and nice people. The unit I got was perfect for me because I didn’t have to use an elevator and the size was right. The storage is very tall so there is a lot of stacking room and the doors are wide so I could fit everything into it easily.

Let's just start with Stephen! What a helpful and pleasant person. Stephen assisted in picking the proper sized storage unit for the stuff I had and even helped with getting the right lock. The rates are reasonable and the place is easy to get in and out of. You can also park directly in front of your unit so no need to carry whatever your storing hundreds of feet from your vehicle to the storage unit. Even though the place is older the units are clean and the place is well kept. A couple days ago I received a call from Stephen to let me know that during his inspection rounds he had noticed that I had not locked the latch properly and because of the method I used the latch could be forced open. When I drove over to correct the problem he gave me simple instructions on locking the hasp properly. I was honestly taken aback by the level of service. I highly recommend this storage location.

Steve was awesome!

Great customer service here. Leia and Stephen closed the deal. Very helpful employees. Will recommend this location. Thank you guys!!!

Leía was very sweet and rojo my payment quick and she is very profesional

Leia, in the office when I arrived was very informative, professional and kind. Because of her, I had a great time getting my Storage unit arranged.

Leia was so helpful with answering all my questions. She has a very warm and patient personality and I truly felt she was able to keep her calm. I came in and it was really busy and she really took her time to help me, I’m very glad I came here because I ended up getting the storage!

Wow. Super fast aervice. Very nice woman name leia got me the right size unit and all the packing supplies i needed.

Leia was such a great help getting me in the right size unit. Very nice person she answered all my questions

They will happily let criminals get a few months head start by NOT notifying you of your break-in and robbery. Then, after you take them to court AND YOU WIN, they’ll try to appeal just to drag out paying out on the court’s judgement against them! Crooks, Liars and Scumbags... ESPECIALLY JONATHAN DEVLIN. He’s even on record getting caught in his lies in court!!!

You guys have the most awesome sevice

Stephen was great. Property was too!

Great service. Thanks steve!

A++++++ Experience. Thanks, Steve!!!

Stephen is the coolest dude, he really knows his stuff and has a great attitude. I got all the information I needed, he answered all my questions, he’s really chill. Makes public storage less of a hassle

Leia is who helped me and she was very friendly very polite and showed me the place where I was going to go ask me if I needed anything else there's anything else she could help me with very informative like I said love working with her she made it very easy.

This place is a horrible! They always try to charge me more for no reason.

Leia was so helpful and is the greatest person in the world .how could this company do with out her

Paid attention to detail well

Leia is the best! She has an amazing personality, and every time I see her in the office I'm always greeted with a smile. The place itself is very clean and well kept. I would recommend this facility mainly due to Leia and the exceptional access I have to the unit.

DO NOT RENT HERE! They had several break ins to units. They require you to have insurance but if your late on 1 months rent the insurace policy cancels but yhey continue to charge for it. This place can also change the price of your unit at any time. They charge outrages fees for late payments and will auction your valuables off immediately after you miss your second payment. You also have to pay the full balance with fees or they auction also. The on site staff as well as the district manager DO NOT CARE ABOUT YOUR PROPERTY! I have used many storage facilities all over the US andI have never had a such a bad experience.

Leia was very helpful. While she was doing her security run on the cart, she noticed I was hot and gave me a bottle of water. Thank you, Leia!

How are these criminals still in business??? They do not secure their property nor do they notify their customers of break-ins!

Leia at Public Storage was extremely helpful, courteous and knowledgeable. My clients and I were very satisfied and impressed with her customer service.

The manager Keenan was so kind and helpful! I loved the customer service that he gave me. I’ve been to a few storage facilities and this is by far the cleanest! I will definitely be renting here in the future!

Keenan is grate love the help..

Keenan is really helpful and I love the customer service keep up the good work

I've been here for 2 months now. The manager Keenan is very nice and very helpful! Even when it was raining last week he was out there closing and checking the hallway storage doors so it didn't rain inside. Pride in your work is slim and few these days... and to add the storage is in great location!

Keenan was really helpful and I really like this place..keep up the good work.

Keenan Allen did a great job good help

Had a fantastic experience storing here! Very friendly people too. Moving out was even a breeze thanks to cameron!

Great place to store your stuff!

Cameron was incredibly helpful in my move out process making it much more smooth and easy than I could have imagined! Exceptional customer service!

Cameron was super helpful answered all my questions let me use the restroom and gave me a bottle of water Excellent customer service :)

People usually leave reviews/ complaints when things go wrong at businesses, but I’d like to share a positive experience! There was a nice young mam who was very helpful to me! I wasn’t 100% sold on the idea of renting a storage space, but after I spent some time talking w Cameron, I felt extremely comfortable doing so. He was kind, patient, and knowledgeable. He didn’t mind answering all of my questions, and he took the time to fill me in on information that I didn’t even think to ask about. He also saved me a trip to the store by suggesting that I pick up my packing supplies from Public Storage! I highly recommend Public Storage!😊

Absolutely wonderful experience renting a storage unit with Cameron in the office! He answered all of my questions and got me set up quickly as I was in a rush! I really appreciate the exceptional customer service I received here in my time of need!

Price continually increase low security

Stephanie and Angelica were wonderful. Very helpful.

The property manager , I️ believe his name was Cameron, was so helpful and sweet. Got me in and out and answered all my questions. I️ definitely had a pleasant experience.

Stephen met with me when I requested and explained the entire rental process in detail, thanks

I had went to public storage on first street to inquire about a storage unit and stephanie was very helpful. She was polite and answered all my questions I had. If your looking for a storage unit I would recommend that location.

Service was great. Helped by stephanie

Great experience Leia helped through the whole process made it easy.

Leo's was fantastic! Very helpful and got me a unit quickly and easily, NO HASSLES!! Woo hoo!!

Stephanie is amazing

Stephanie was great. She was helpful and gave me all the info I needed to know. Can't wait to move in

Stephanie was very friendly and efficient.

Stephanie was awesome!!!! Great customer service..... Highly recommended....

Stephanie was a huge help in getting us set up with the unit we needed. No stress whatsoever. Thank you!

Stephanie did an amazing job helping me and she was so helpful!!

Very helpful!!! 😃

Stephanie was absolutely wonderful. She took care of all of my questions and needs and was very professional. Thank you public storage!

Stephanie and Ryan have been very professional and helpful at the first street location , thank you

Is Really A Great Place Also. Stephanie And Ryan There A Grat Guys. Wonderful Service

Stephenie was so helpful and gave amazing customer service. I would recommend this storage place for sure.

I got helped by Stephanie and was really good with her customer service and had a nice attitude

Stephanie was very helpful

Leia was really awesome and helped us out really fast to move into the perfect unit

Great customer service, answered all my questions. Thanks!

Stephanie was great very helpful answered all the question that we had about getting a storage unit.

Stephanie was very friendly and helpful. I would recommend this location. Shes awesome

Diane is no longer there. New manager will cut your lock off at any time and go through your things at will. I am not the only one who has experienced this problem.

Stephanie gave fantastic service!

Checked out this property. I didn't rent here because they didn't have a 10×20 but the people were nice here and patient. Thank you leia and Stephanie.

Excellent customer service. Great job Stephanie!!!

Stephanie is always very helpful especially being especially sweet when having to make late payments occasionally. The facilities are quiet and well lit. They just replaced all of the exterior lighting. I like it.

Stephenie was amazing. Got me setup with my new storage unit, was fast and easy.

Stephanie did a great job assisting me and helping me with all the questions that I had and I am happy to be a customer now

Stephanie did great and explained everything that I needed to know.

Stephanie was awesome

Stephanie was awesome! She was really Sweet and kind to us. She showed us multiple units and helped us get the best storage unit we could get. I will be coming here again!

Got a great deal online.. Stephenie in the office was able really help me out. Thanks.

Great place with wonderful prices. Property manager Stephanie was extremely helpful and pleasant to work with!!! Definitely recommend to anyone.

All drive-up units at this location which is awesome! Stephanie was very helpful and knowledgeable!

Recently got a unit for a recent move. Dealt w/ Stephanie who was incredibly friendly and helpful. Went out of her way to ensure I got a space on short notice. Location is clean and easily accessible.

Stephanie was a terrific helping in getting the right size storage needed. Paper work was easy if you signed in online, she was very professional and informative. I am very impressive with her and she is very friendly.

Opened the swing door to my storage unit and the door came off the hinges with dry rot. Of course no one is in the office to help. I just bought this unit, how is it they are not inspected before sale?

I visited the first street location yesterday and it's safe to say I was more than pleased! Stephanie helped me and had such a wonderful energy. She knew every answer to all my questions and was very helpful. I will definitely be referring this location to everyone I know!

I have been a long term customer at this facility since 2009 I have seen people come and go and always had a strong customer relationship with the staff but the new manager Stephanie is fabulous she always has a smile on her face answers all my questions in detail and recently have seen the property turning around no debris around the parking lot or on the property this lady has definitely kept my business and the only reason I would think of leaving is if she was no longer here she's been such a joy this last week thank you for all you've done Stephanie.

The website advertises the first month at $1. It neglects to tell you that they require you to pay a fee for the lock as well as insurance so you really end up paying about $50 for the first month. Your bill shows due 2-3 weeks before the month you're paying for, so its due within 2weeks from the day you start the storage. The website wasn't set up to take my March payment which made it late and incurred a $20 fee. I spoke to the representative in the store who advised me to ...call customer service, after three calls to them each time a different representative gave me different information. Still in the month of March I was told my unit would be auctioned wait we're still in the same month that's due!! So finally they told me I had to speak to the stores district manager and gave me her name and number. When I called the number was not a working number... I called the store and they said they were actually changing District Managers and gave me his name and number. I called Jay several times and left two messages, he has yet to call me back to discuss the matter. All I know is I got the storage in January that cost $1 plus lock and insurance. Then $37 a month. I paid February with a late fee. I've also paid $37 for March and April and I still have a balance of $88.50 that is said to be late fees but the late fee is $20 a month...but no one can correct the issues yet they keep adding more fees, that I'm forced to pay to avoid auction. This is the biggest scam ever!!!! Never again See more

The girl here not sure what her name is she wasnt wearing a name tag or wouldn't tell me her name but she has her nose pierced but i wanna know why she was able to pay for the customer merchandise n for their lock and i was pushed into buying the lock n i didnt get free merchandise you guys need to treat every customer the same i witness her doing this twice already

Lexie public storage is a awesome sight...Customer service is great, where every customer is treated good...

Lexie is amazing!! Super helpful, friendly and knowledgeable.

Lexie and Ryan we're very nice and accomadating thank you guys for the help

Lexus was awesome. Big help.

Lexie is amazing!! She was so helpful and friendly. Give her a huge raise!

Lexie give 1st class information on how to use gate times and location of storage

Stopped by today, and Nathan made setting everything up very easy for me. Made a quick process out of everything, and seemed very knowledgeable and efficient. Very affordable. Great experience.

Hi my name is kim ,meet here today Lexi at storage very helpful, pleasant and got me taken care of ,which means i now have a storage unit ,thanking her today

Went today to check on my unit and pay my bill christina was very helpful great customer services

I was Iffy about getting a storage, Really didn't have trust in Storzge Unit. Thank you Diane for 6yrs of wonderful service. Gonna miss you.

This review is followed up at the 120 East St location, as a two-parter. My wife and I have a unit here, and needed another. Right off the bat, Diane is a sweetheart, and I wish everyone I met seemed as happy to do anything, as she was, to help us. Rather than just rent us whatever they could, Diane found out exactly what we needed, and then referred us to the 120 Easy St location, since they had an even better deal, and it would become more affordable by reserving before going. Easy peasy. Thanks so much, Diane, for all of your help!

Very Professional and really REALLY HELPED ME OUT

Diane is such a gem. She was very helpful and friendly. What a pleasure to do business with.

I had the best experience here, Diane was so helpful I wouldn't go anywhere else

Highly recommend this location. Easy access & manager Diane provide excellent service.

Diane was extremely helpful in getting me set up! She is knowledgeable and cares.

Diabe was very helpful, friendly and efficient. So nice to have such great service

Diane is an absolute pleasure to work with! You can really tell she cares for the place: she enforces the rules, she keeps the place clean, and she is very sweet.Nice location, too!

Matt made me feel right at home, he makes it feel like a family member or friend is watching over my stuff, instead of some stranger who doesn't care what your name is.

The lady was super nice super cool. Very Fast. moving in process was simple, no stress. Very tentative to my needs (boxes, locks,etc.). This is my second stay here if storage is needed in future public storage on 1st street is my 1st choice.

I was having a really hard time finding the right storage facility for the price I could afford. So I called the Public Storage on 1st street in Simi Valley. It was by far the best decision I had made during my moving process. Diane, the lady who works there, was absolutely the nicest lady. She was beyond helpful. She helped me find the right unit at the price I could afford. She made the whole process relaxing, especially seeing as we all know we are losing our minds when it comes to moving. Because I was worried that all my possessions wouldn't fit in the unit, Diane was kind enough to let me fill it up with my things, just to make sure that it was the right unit for me, before I even signed paperwork. If you need to store your things in Simi Valley, Public Storage off of 1st Street is where you should go. Thanks so much Diane, you made my moving process less painful.

Tracy is awesome. Very very helpful

Justin the Store manager was great. He was very very helpful.

Excellent customer service. Get it done quick & precise. Thanks Diane.

The facility was very clean and all units are easily accsessable.Best of all, every staff member I dealt with was AMAZING.... Super friendly and accomidating especially Tracy and Diane thank you ladies for making a crazy move a lil more tollerable.

Informative. Very knowledgable and helpful and polite.

We just went in to rent a unti here and met with Diane. She is the most amazing person we have dealt with in the past couple of hectic days. She was so helpfull and nice and her smile made us feel right at home. Thank you Diane for getting us in and out in no time you rock!!

Awesome service

I have rented several times over the years and currently just downsized to another unit within the complex, thanks to Diane it was a smooth transition. Easy access units and always a knowledgeable, friendly face to help you out!

Top notch!

Excellent facility and great rates, thank you diane

Words are inadequate vehicles to express the astonishment and awe that overcame me in the presence of this public storage. The price was satisfactory, the space was clean and well nourished. Diane has cultivated an atmosphere of reverence and respect, where the excess we have accumulated in our lives can be laid to rest. She blesses us with her storage spaces so that we can live freely and happily, forever, amen.

Very friendly service and such a big help! Thank you!!!

I have had 3 units here and love being a tenant here. Management and staff are the best in town, thank you Diane for working with us and making our storage stay as pleasant as can be. Your the best

Diane is a wonderful person she is always thoughtful and very helpful. I have had the pleasure of working with her for years. Can't say enough!

Diane the manager and her relief / assistant are two of the nicest, warmest and most helpful people. They greet all with a smile and make you feel like you are old friends. It's a pleasure to do business with either of them ! D. Gold

Great!!

I have to say with all the stress that comes along with moving,dealing with picking the right size unit and which supplys to use was a breeze. Diane answered all my questions and helped the final stage of our move end on a good note . Thanks Again

Diane is wonderful. She was very helpful with moving in to the storage unit

Tracy and Gustavo are very pleasent and helpful thank you again. Diane your the bomb!

Diane was wonderful

Diane was great and very helpful. She made our cleaning out of the garage a pleasant situation.

Excellent service. Fast and efficient

Over all dealing with public spaces definitely this is the best option, Diane is terrific showing options, specials and the units, she's the best.!!!

I came to this location with my mom to buy supplies and we were immediately assisted and were given excellent customer service by Tracy. We will defiantly be coming back here for our future storage needs.

I can't recommend this Public Storage enough. It is the best!! I've had a unit for the past 2 and a half years and have had the best help and customer service from Diane and Tracy during this time. They always go all out for you to make sure you have everything you need and are always there to help. I'm.sure i will continue to safely store my belongings here for many years to come! Thank you much!!! AAAA++++++++++

I was going through a divorce and it was tough. But Diane and her crew were great!!! Their positive attitude and their friendly was of dealing with me and all the other customers was awesome!!! Moving and relocating is a very tough thing to do and when u add kids and a divorce then its just that much harder. THANK YOU Diane at location #24322 off first street in simi valley!!! The place was always clean and organized. I highly recommend Diane and her crew at PS!!!!!!!

Its the best public storage place ever!! First time renting a storage place and they were extremely helpful and after my first time, i just wanted to go again and rent more storage's.. Tracy was very nice and I also liked Diane she was very nice, helpful and funny!great place. so clean and organized.

Excellent service, clean complex and great customer service thanks Diane and Tracey -Mike

Great experience! Diane was so helpful, friendly, and wonderful to deal with. I was able to get the storage size I needed. Thanks Diane!!!

tracy provides great customer service

Diane and Tracy were the most helpful. I have been at public storage for 3 years. I would be elsewhere if it wasn't for great service.

I was notified that I did not lock my unit properly and for my protection a second lock was added. When I got there the staff (Dallas) was very friendly and was there while I checked out the unit. She noticed that I did not lock it properly again (DOI!). While driving me around in their cart she explained PS's procedures regarding daily lock checks so even if I screw up again the risk of loss was small. Nice job, Dallas!

Property number 24322 Dallas helped us today with a last minute need for a storage unit. She was friendly, informative and had a smile on her face the whole time. If I were her boss I'd reward her for her awesome service. The unit pricing was within our budget, and the unit we got was a perfect size for all our stuff.

Customer service was excellent in general excellent personality wonderful employee

I highly recommend this place for one's storage needs. The place was very well kept and secure, but what made it most recommendable was the resident worker there at the First Street location Diane. Diane made it very easy to both move in and out. Her customer service is what would have me look to her location first for my future storage needs or other storage companies in the area.

My organization has had the largest space at PSI for over 10-Years and have been happiest with the fantastic service, support and assistance we receive from Diane at our location. We are a manufacturer, distributor and internet dealer with constant movement of merchandise in and out of our space. Many times we have asked Diane to allow larger trucks into the facility for ease of unloading without a problem. We are concerned about security and we regularly see new PSI tape on our multiple locks showing us that she makes the effort to keep our space secure by checking the exterior of our space. Diane's personality is one in a million and we are extremely pleased that her management skills are working for us on a daily basis. Thank you for allowing her to make our Rental Experience the very best it can be. Thanks again!!!!!!

Great service! Diane was very helpful in explaining all the documents to me and demonstrating how to use the entry/exit gate systems. Also, the location was very easy to maneuver around, in contrast to other storage facilities I've used.

Amazing and I love the customer service ... Diane is the best :)

Awesome people!

Very clean, well maintained and professionally managed property. Diane the Property Manager is fantastic. She was very helpful with my move-in and I highly recommend both Diane and the First Street location.

Mostly worked with Diane and she was great to work with. Always very helpful and kind.

Diane is amazing. She can be working with the customers signing up and counsel those who need help with the units they already have. She is extremely organized. She is alway smiling and makes us all feel like we are important. Would come here next time I need storage.

Diane was awesome. Things were really easy and she explained things great. She didn't try to push us into anything either. We sent my parents over the same day.

I have rented storage units for over 13 years. Only one other time in those years have I experienced a representative as outstanding and exceptional as Diane!!! Diane, the property manager, is always so professional. Additionally, she has the exceptional ability to relate with customers. She is genuine in caring about your experience as a customer. In fact, I believe her level of awesome customer service should be the example for which others are trained!!! I hope Public Storage realizes what a rare "Gem" they have in her as an employee!!!

Worked with Jassi in getting my unit. Very friendly and very helpful. Later called and spoke with Diane who was also incredibly helpful. The place is clean, easy to maneuver through, I'm very satisfied.

Friendly people! Easy sign up! Thanks Leilani and Diane

I am forever a loyal public storage customer. Diane, on first street is awsome. I was always greeted with warm smiles and made to feel like a was a partner not a customer. Dians glowing personality and warm traits are passed along to the other public storage staff. Jassi is so wonderful as well.

Excellent service very happy 5 stars!!!

Great experience Jassi and Diana were great. awesome customer service recommend this public storage to all of simi valley

Clean, well-maintained. On-site manager Diane is terrific. Friendly, cheerful and always helpful. If we need a storage locker again, this is where we'll go.

Great service. Good price. Stress free month to month contract.

Diane was very friendly and helped us figure out what size unit to lease for our needs. The property is well maintained and clean.

Great location, great service, Diane is a joy and helpful for anything that I needed.

Diane was very professional and friendly. Her smile is infectious and made for a very nice transaction. Paperwork was fast and easy and completed with little effort.

Picked up another storage unit. Diane was very helpful and the online ahead of time registration made the time spent minimal. Thanks Diane!!

We have had a wonderful experience with both Christina and Diane. They have been very professional in their presentation of the information and in making sure that everything was to our satisfaction and that we were completely informed of all the costs, the rules, the hours, gate code, etc. They both were very friendly and helpful which made this move to the Public Storage in Simi so much easier and we are happy to be a customer of the 2167 First Street unit.

Very good property. Convenient, safe, clean and very efficient. This is our second storage unit here and we're completely satisfied. Diane, the property manager is the best; on top of things, attentive to detail, and extremely helpful. We couldn't ask for a better facility to maintain our stored goods. Thanks Public Storage (on First St, Simi Valley)!!!

Diane was wonderful. She was thorough and so kind. The unit was clean. They have also followed up to make sure I was satisfied.

I love Diane, she's always so sweet, helpful and always professional. You have a great employee in her.

when i rented a unit initially, the hours were 06:00 to 21:00, making this facility attractive. now the hours are 09:30 to 17:00. a reduction of 7 1/2 hrs of access a day. kinda seems like breach of contract. i feel public storage should be liable for moving costs to a facility with reasonable business hours. this is rediculous.