Public Storage Self-Storage Units at 4501 W MacArthur Blvd, Santa Ana, CA

Susanna es una persona muy amable con un execlente servicio al cliente y es muy attenta con Las preguntas que le hacemos muy servicial le doy 100 juntos muchas gracias Susana

Susan she always works hard and best costumer service. Thank you for your service Huy

I always have a great experience in renting and moving between units at this facility and have a great relationship with one of the reps. I am a long time customer.

Property manager Susanna was very helpful.

Wow! Susanna made the difference for us she is one of the most servant, kind, responsive, nice person at this company if I could I would hire her. She brings most customers to this company she should be promote or at a minimum a good raise . Without her help we would not have stayed.. thank you thank you

I worked with Susanna to find storage that would work best for me. She was patient with me while I looked at several different sized units and walked me through the process to find the best possible pricing. She is professional, helpful, and an asset to Public Storage.

Kat was extremely helpful with my move in process. She literally knows this place head to toe!

Susanna una atención muy muy buena ,les recomiendo que hagan el trato con ella

Susanna nos ayudo con el servicio ella es muy amable, paciente y muy linda me ayudó con todo aclaro nuestras dudas. En mi opinión, les recomiendo hacer sus rentas de unidad con ella es adorable y muy amable☺️!

Nice and professional!

Susanna es.la.Mejor.persona.entodos.aspectos.Ella Es.bes

Great experience with Susanna, she does an awesome professional job, helping customers wherever she can. Highly appreciated.

Susanna is very kind, knowledgeable and friendly. She helped us rent a space a few months ago. We really like the space and appreciate her help very much.

Susanna, the manager helped me with a transfer to another storage locker. She guided me thru the online app to help save me money! She truly Is a person who loves her job and shows it with great spirit and a smile. Every time I’ve come into the property, she is upbeat and truly cares about the customer. Haven’t had such great customer service in a long time!!!!

Susanna is wonderful she help me get my new space

So happy I stopped in here today, this facility was exceptionally clean and Susanna helped me. She went above and beyond to show me the units and explain everything. Susanna was very knowledgeable and professional. I highly recommend this location and ask for Susanna :)

SUSANNA very good helph

Hear Ye Hear yall, I came by the Public Storage couple days ago ,checking on Storage prices and Ms. Susanna is an Exceptional and genuinely Honest Employee and I am recognizing her as the Person and Human being that she is, along with her expertise and experience with the Public Sector ,thank you Ms. Susanna for your service. Thee Counselor

Susanna is sooo wholesome in the way she interacts with me every time I drop by. I’ve only been a customer here for 2 months, but I already foresee a long standing business relationship. She is so sweet and sincere in the way that she anticipates and fulfills needs. I’m in awe that Public Storage has such an incredible servant leader on staff. She deserves all the recognition and accolades!!!

Susanna has been very helpful process has been smooth and she went above and beyound to make sure I got a great space at a great rate. She is extremely honest helpful I recommend this storage facility give this girl a promotion . She is very genuine I appreciate the personal care she puts into her job thanks susanna!

Susanna, @ 4501 W. MacArthur has been very helpful. However Susanna will go too another level of professionalism, to make sure I'm taken care of. This is why we will stay with Public Storage. Thank you Miss wonderful! :)

I had the difficult task of switching to a new storage praying to find something closer to home and had limited time to do it. I found Public Storage on W. McArthur and I couldn’t have been more satisfied. Thanks to Susanna, who was a God-send and served me and my family extremely well. She was patient, she made sure it was exactly what we needed and she even stayed after hours to complete our rental her explanations were thorough and she has such a great personality. Just wanted to shout you out girl! Thanks again for making the move smooth. Your AWESOME SUSANNA!!!

Susanna is an absolute angel and needs to be promoted! She was helpful, patient and extremely understanding. Great representation for public storage!

The service at Public Storage is excellent. Susanna is very professional and assisted me in choosing the appropriate storage unit for my needs. I would recommend this well kept storage facility!

Susanna has been very knowledgeable very friendly great customer service I suggest you give her a raise. I suggest this facility if you need storage.

My experience with Public Storage was exceptional from beginning to end. Susanna (Front Desk) was on top of it. She was very informative and explained everything in detail. Got a great price for the unit:) I will definitely recommend Public Storage especially at the Santa Ana location 😀

Very positive experience. The manager Susana was unbelievably helpful. I will be recommending this facility to anyone I know with storage needs

Kat James Outstanding service Thank you

Susanna was very helpful in renting a storage space. Highly recommended!

Susanna is very conscientious and is always keeping the property extremely tidy. She is a joy and to deal with. Hopefully she reaches her life goals in whatever she does in life.

Susanna was great! She was able to find me a great space at a tremendous deal. I really appreciate it. This location saved me a lot of headaches. Thank you very much.

Susanna was very helpful helping me find a perfect unit for my storage needs i highly recommend this place..

I had a really great experience with Susanna the best customer service rep very knowledgeable and sweet person to work with. Thank you Suzanne.

Susana muy buena persona es muy amable con los clientes

Susanna has wonderful customer skills! She stayed with us throughout our entire rental expierence. She's an asset to your company! Thank you Susanna

We came by this weekend to rent a unit. Susanna was amazing. She throughly walked us through the process, and did so, with a smile and positive attitude. I highly recommend stopping by. She was fabulous!

Susanna was amazing when we got our first storage unit. Super friendly, and helpful. Would recommend this location to anyone interested in getting a storage unit.

Thank you Susanna for all your help and professionalism. You went out of your way to provide extra help when it was needed. I appreciate you!

I had a really great experience moving between locations. The MacArthur location is incredibly well maintained, and Susanna is HANDS DOWN the best customer service rep I've worked with in...I have no idea how long. Seriously, as long as she's running this location, my unit would be cheap at twice the price!

Susanna is a fantastic property manager! Courteous, prompt, patient. The property is clean and secure.

Susanna was very helpful she gave me options for other facility’s at a cheaper price with no pressure to rent. I decided this public storage was the best fit thanks Susanna.

Susanna She helped to find a good spot for my truck and helped me to back up my truck she is awesome

I would love to thank Susanna, I love her customer service. She was amazing in helping us with moving in to our new unit and the supply we needed. Thank you Susanna for all of you help and professionalism.

Price hikes are excessive. My unit is now more than double what they rent current similar units for. I've been a customer here about 4 years. 10x15 unit. --Initial price with insurance was $233. --9 months later increased to $255. --12 months later $291. --12 months later $393. Prices online at that point significantly less. --I ask if they can do anything, they brought the price back to $291. --3 months later, the price hikes back to $393. --6 months later it hiked to $467. Prices online about half. I ask if they can do anything, they decline. --Prices online today for similar 10x15 unit, $219 with insurance. I finally just booked one of the online units for $219 and will physically move my stuff from one unit, down the hall, to the other. I asked if there was a way to avoid going through this exercise and just give me the price that they are currently asking for rentals, and they said they could reduce my rate down to $375 but no more. Periodic price hikes are one thing, but for them to get to the point where the unit of someone who has been around for 4 years is more than double the price of a similar unit currently online is horrible. Facility itself is fine and the individual people working there are nice, which is why it doesn't get 1 star, but the pricing practices are a just a bad way to treat customers.

Susanna, who manages the Public Storage located at 4501 MacArthur in Santa Ana, CA recently provided me with efficient and excellent service, when I needed a solution to a storage problem. She is very friendly and knowledgable, and supplied all the right answers at the right time. I hope Public Storage rewards its employees with holiday bonuses, because this young lady surely qualfies for one. She rocks!

Hi I’m. Frederick Le Ro at public storage fountain valley. Suzanna was the best sweetest manager. She helped me with downsizing my storage unit. And helped save me money I think she is the best employee ever. Thank you Suzanna. 😃

Susanna is a blessing!. She was so helpful I would recommend this public storage to everyone.Thank you

Susanna was super helpful and sweet setting us up and giving us all the information!! TY