Public Storage Self-Storage Units at 17300 Newhope Street, Fountain Valley, CA

Mariah was very attentive and very professional thank you Mariah

Thank you Mariah, you were very helpful, kind and friendly, thanks for your service.

Mariah was courteous and helpful. I’m glad that I met her and she made it so easy for me to understand the process. I would recommend this location to anyone.👍

Martha is the best I will recommend this facility to all my friends

Martha is an A plus great customer service

Sure. They store your stuff. It's clean and the prices were good. 👍 And they've always been good to me 💯

Martha@;excellent service with a smile!

Ana Duenas was so helpful ..considerate ..easy to talk to .. I was able to ask questions & she answered everyone them when I came in.. Thank you Martha

Excellent service! Martha is very helpful! S

Un excelente servicio la señora Martha es muy atenta con el servicio excelente, todo muy limpio

Dave was very helpful, curtious and displayed alot of help in explaning and walking me through the whole process. I highly suggest that you consider him for management matetial. He is an excelkent employee. Thank you Yours truly, Joe Velasquez.

Great service, Martha was great and facilities are so clean and secure

I meet Martha in this location and got an excellent service from her Thanks again

Had a great experience went to make my payment and the manager Ana helped me out very well and has an awesome attitude !

Completely satisfied with my experience at this public storage. Ana was amazing answering all my questions with great customer service, she was extremely helpful and kind. I will be referring this location to friends/family and make sure they ask for Ana!

Wow what an experience Martha was just wonderful today helpful completely thank you very much for a wonderful experience

Great customer service, Martha was so efficient and quick, she helped me to get my space and set up my app!

Martha is very efficient and helped me every time when I have a question she is great!

Martha was amazing and extremely helpful. She made my storage experience that much better and accommodating!!! I highly recommend this specific storage facility to anyone who needs to store their belongings!!!

Anna was very helpful

I had a concern about my storage fee increase and Ana was able to resolve that for me. Now I can stay here and not worry thank you!

I have tons of praise for this facility and their Manager Martha. She is extremely helpful and is always aware of any situations that may need corrected. An excellent manager that is always cordial and goes far beyond her responsibilities in overseeing this facility...she is deserving of any praise and is a model example that is an asset to your business. Thank you for providing this excellent experience in doing business with public storage...terry

Called in today regarding questions for a potential rental and Ana was so helpful with answers to all my questions and concerns. Ana also provided amazing customer service and kept an amazing attitude throughout our call even when I felt like I was being redundant with my questions. I will definitely be using public storage next month for all my storage needs when I move out of my apartment!

Thank you for all your help . Dawn and Martha for all your help .

Amable Buen atencion al cliente Martha the best

Martha, was great.

HORRIBLE location. I've used PS before and never had rate increases like this place. Two different units now they raise rates $10 a month. What BS!

Martha is an awesome help! not only did she go out of her way to relock my unit when I forgot to she triple locked it 😇 she made my stay reliable,

Excelente servicio de Martha muy agradecido

Si muy bien atendida x Martha exselente servicio

Martha provided excellent customer service, she helped me with app

Had trouble filling out all the forms online, so I called and was told I could finish getting a unit in person. The attendant was very knowledgeable and quick to get everything done.

Martha helped us to get an storage unit was quick and easy

Excelente servicio y respuesta a mis dudas, Martha es muy eficiencia

Martha is an exemplary employee.

Excellent service customer service and location is very clean, Martha is so helpful.

Eric Answered every question I had. The property is super clean and the access hours are more than fair. Can’t beat the service and price.

Muy buen servicio al cliente gracias. Martha por su atencion.

Martha. Fantastic job. Very helpful

Why hasn’t ANYONE returned my phone call about my stuff being ruined? I want answers NOW

I have called 3 times to talk to the GM!!!!! They were pressure washing the units and water soaked my entire inside and ruined a bunch of my stuff. I’m so angry and upset. Everyone has been sooooo rude and won’t help me at all!!!!! My stuff is ruined. Do not use this facility they are AWFUL

Martha is great I have rented spaces at the location in FV and she keep the location nice and clean

Great service and nice clean location. The location manager (Martha) has been accomodating and always helpful ... if I need a space again, I will definitely come back here.

Martha muy buen servicio

Martha es muy amable y siempre me ayuda cuando tengo alguna duda, I love her!

Martha gave great customer support. She went above and beyond to rent a unit after I was having issues doing it online.She was extremely helpful and walked me step -by-step during the entire process.Thanks

Martha is great! She has been helping me for years!

Excellent customer service by Martha!

I am so appreciate that the Lady Martha , she is doing a good job, she helped me a lot , cause it’s the first time to use public storage services , thanks a million, I am so happy....will recommend friend here !

Eric helped me throughout the entire process. Friendly, helpful, explained everything. The only thing that caught me off guard was the fact that I needed to get insurance (additional $15/mo) as part of Public Storage's storage unit agreement - hence the minus 1 star. Other than that, great experience. Thanks!

Martha is awesome!! She went above and beyond to help me clean out my storage. Very friendly and kind! She Answered every question I have. Can’t beat the service and price anywhere else.

Martha was very helpful in getting started with my unit.

Find somewhere else. . .

Martha was very helpful and provided excellent customer service with my new rental. Thank you 😊

Martha the for years. Well maintained facility, stuff safe and and ready to go hm.:] will miss her. Best Manager and Person. Friend for life~💙

We were extremely pleased with the service given to us by Martha at the Newhope facility in Fountain Valley. We needed a large storage unit and they had one available. Martha greeted us when we arrived and took us to see the unit. She made the entire process easy and quick. We highly recommend this facility.

Martha is the Bomb and very professional.

This place is messed up. We have both myself and my wife on the account but then they won't let my wife in and they insist I have to be there!

Super clean units and location. Easy accessibility. The best public storage I've ever rented from.

Martha has always been very helpful and very very polite and knowledgeable any time I come and make my payment she help me fast and she always have an smile on her face I really appreciate her services.

This is the best Public Storage site I've ever used. Martha is the most helpful person you could ever want. Keep up the good work.

Martha the manager went over and beyond for my family and our moving situation. Super happy with the money she saved us and the easy it was to switch units and obtain exactly what we needed. 5 stars because of Martha and the way she listened and made things happen for us. Thank you!!!!

Martha was great she helped me out with my payment and to set up my app

My experience with Public Storage, in Fountain Valley, on Newhope has been a relationship, of confidence building. The on-site property manager, Marta, has been on site for years. Her commitment to ensuring my property is safe can be witnessed each time I show up at my storage unit. I am running into her because she’s doing her job and watching was going on and making sure everything is clean, secure, and I’ve always been confident knowing Marta’s on-site management skills won’t tolerate any elements that might might compromise my property or jeopardize the integrity of the property. Over all, she’s a wonderful management example and asset to Public Storage. From the on-site exemplary Manager Van I’ve been gratefully surprised by the generosity of Public Storage Corporate management. They were thoughtful to consider that life has its little hiccups and when I had a specific need, they where gracious to make a temporary adjustment to meet my need.

Martha was excellent !!!! I would recommend this location and Martha the manager to anyone anytime!!!!!

My parents had a storage space at this location in the early ‘90s, and now I have one here too. I’m always impressed by the cleanliness and security here, and John T. was incredibly helpful and had a great attitude. Thanks!

Muy buen servicio por parte de la señorita marta al atendernos gracias por todo

Location is very clean and so quiet I really liked the place and Martha is very helpful.

Property is kept very clean from what I saw and Martha was very helpful and knowledgeable. Will be recommending this location to friends and family.

Great customer service, Martha was very helpful!

La señorita Martha me a atendido muy amablemente las veces que necesitado storage está es la tercera ocasion, me perece muy buen servicio.

Great service and very friendly!

Martha is nice, be ready to help customers.

Great customer service. Martha was friendly, efficient, and attentive. Facility is very clean, well lit, safe neighborhood, and competitive pricing and best of all great hours especially for accessing your unit.

Very Friendly staff! Martha was very kind and helpful. She made the whole process quick and easy!

I had a great experience here I was in quickly and out even quicker. Crystal was fantastic and the rep who enrolled me made it very easy. Moving can be stressful but thankfully this Public Storage location was extremely helpful and made everything a lot easier. Thanks again guys!

Todo muy bien. Martha es muy amable.

My experience here in fountain Valley was amazing! Crystal went above and beyond in assisting us despite having technical issues with the computer system. She made it easy and fast to get us into this unit. Crystal’s service was definitely first in class! Thank you Crystal and public storage for the great service!

Crystal was super friendly and helpful. Big thanks to her.

The Management's always attentive with me and my issues

Service was great everything went well Marta was very helpful. Thank u

My experience with Fountain Valley’s new Hope Public Storage facility has been a great experience. I’ve been there many years and the customer service Rep, Marta has kept the property clean and pest free. She is attentive and detailed, answering all my questions and satisfying me each time I’m in need of answers. Martha is an asset to the company.

Martha and gina are a great team

Martha and Heather are always helpful and courteous and do a great job keeping the facility in order and managed.

Since they deleted what I have wrote. I’ll just post the screen shot.

Martha does a great job at answering calls quickly, and taking care of new clients. This location looks very clean and calm. Our 5x5 ft storage was $55/month on promotion online. Which is a great price compared to other places. Shop for your prices online. Better deals than in person walk-ins. Buy your lock independently on Amazon, you will save money. Aside from that, place seems very good. Thank you.

Martha was awesome!!

Martha was very polite and has great customer service

Martha is AWESOME!!! Excellent customer service!

Had an issue with my Unit and both Ada and Gabriel were very helpful! Gabriel took the time to show me a few different units and took care of the matter right away. Very happy with Public Storage on Newhope!

Clean and nice place good customer service, Martha is great.

Martha was extremely friendly and helpful. The place is clean and in good shape for the most part.

I was very impressed with there new District Manager, her name Is Dawn Sicocruz.. You have already done more for me in one phone call then any of the staff has done since I started renting with Public Storage. Thank you

Loved it! I got what i wanted Martha was very helpful and helpful.

Martha was great

Matha

Martha was more than great!!

Martha was very helpful and professional in our rental process. She processed our rental request very efficiently and overall showed excellent customer service qualities.

Martha has always been my contact person when I visit the property #21411 on Newhope St. She is always courteous and very plesant to talk to. She has an answer for any question you may have regarding her facility. Other properties around the immediate area need to be as helpfull. I would recommend Martha to anyone that is looking for a great place to rent their storage unit

The first time I came here I had awful lots of questions. Martha was very patient, knowledgeable and professionally she answer all the questions. I might have been difficult but she was so patient with me, and found 2 large spaces in a convenient location, very competitive price again I can't said enough good things about Martha help.

Great experience. Angel is very nice and did a great job!

Martha was amazing! Made my experience extremely convenient!

Came to Public Storage got the best service with Martha she made it so quick and easy to get a unit, highly recommend this place

Great customer service from Martha!

Martha was great, nice and clean storage place.

Martha greeted me very nice, took me on the tour and is very courteous and friendly.

Martha was great to work with and very helpful!

Martha was extremely helpful and efficient in helping me begin to rent my unit. Very impressed with her professionalism.

Front desk attendant was very helpfull and very knowledgeable

Very friendly absolutely wonderful service !!

I've been to alot of Storage Units in the past but this one is so amazing. Ricardo Arzate makes this place Shine 😁👍 He's very respectful and has such a positive and cheerful disposition. He's very organized and get's things done a timely fashion. We need more Riccardo's in this world 😊🤩 I'm Team Ricardo and this Public Storage is lucky to have this guy representing their company 😇🥳🌴🐥-fila🥗☕👍

Martha was so sweet and very helpful!!

Martha was great, good place and clean I recommend this place, excellent service!

Martha is very helpful and I highly recommend to go and take a visit there to check out the units

Martha is excellent,quick and easy, nice clean location

Buen lugar Martha nice person y amable te ayuda en todo

Martha es eselente

Martha was great!

Martha has provided me with excellent service

Martha provides excellent customer service

Great location, not to far from my home. Good prices and Martha the manager of the Public Storage was very nice and helpful. She explained every thing to me well.

Love, love, love Angel’s attitude! She made our experience fun and she’s so professional! Angel at Public Storage in Newhope street has a better understanding of customer service than your local coffee shop! Seriously excited about our new storage space! Angel provided everything we needed and answered every question or concern we had! Thank you so much for an amazing experience! #Angelisthebest

Martha was quick and helpful

Martha helped since I lost my info for my unit tha I you

Place is clean, sure. But, they've hiked my rent up by over 62% (yes, SIXTY-TWO per cent!) in just over a year. You can bet I'm looking for a new place to store items.

Went to pay my sister storage rent , Nichele was very helpful and full of smiles. Thanks again for the help

Awesome Staff that helps us to solve our problems whenever we needed. Much thanks to Martha and her team. Wanna save your time and money. Here is the place to go.

Wow. Just had the best experience renting a storage space at public storage with Martha and Dawn.

What a wonderful place to store my belongings Martha the store manager is wonderful don’t buy a lock anywhere else save yourself some time and money their locks are the best on the market I recommend this place five stars because not only is it clean quiet but the customer service is also above standards you’d see other places if I can give it six stars I would

My work takes me to many different Public Storage locations, and this is one of the cleanest I have been to. Great job Martha!

Martha was super helpful

Martha is amazing, great customer service.

Martha is outstanding

Martha thank you for you help 😉

Martha was very helpfully everything was so well

Martha helped me and she is a nice person, i appreciate her help.

Martha very helpful, professional, I do appreciate her service.

Martha always is very kind when I come to make my payment I have my unit in a different location

Went in to pay my sons bill which is at another location and Nishelle was full of smiles and very helpful

too expensive, they increase rate too much every year

Mayra did an amazing job and helped with efficiency and painlessly. Thank you, Mayra!

Martha she is the best service, I loves her

Martha has the best management skills I never expected. She makes the place a nice expierience.

My unit #56 has been in our name - my wife and I - for a little under 5 months. My Activity log showed we entered the gate to access our unit on March 31st of 2019. Upon making entry today into the Public Storage facility, the lock and the door to my unit all appeared to be intact. I was staging more items in anticipation of our move down to Fountain Valley in the coming weeks/months. My key, number one of two worked just as normal, and the lock came off the door with no issue. After I rolled up the unit door, I was shocked to see the sight before me. The brand new washer and dryer that were once sitting to the front left of the unit were missing. Dozens of cardboard boxes holding multiple thousands of dollars worth of toy memorabilia, vintage video games, movies, DVDs were all gone. Our wedding presents - from our wedding on April 13th - including stand mixers, bowls, sheets, bedding, etc were missing from on top of the dining room table that used to sit in front of the washer and dryer. The table was now shoved out of the way, pushed all the way to the other side of the unit. Multiple Vintage game systems were missing. I locked the unit, and approached the property manager, a woman named Martha, and to my surprise had no look of surprise on her face. She simply said "no one here has access to your keys", and proceeded to hand me an insurance pamphlet to their storage unit specific insurance company. I have images of over 200 vintage video games that were stolen, but the rest of the items were undocumented, as we planned to document the items after we moved into the new house. This was supposed to be a place of security. I have paid almost $1000 to these individuals to perform one simple task. Store my items, until I needed them. And unfortunately, due to the single security camera, and no way to even look through the footage with a police officer present, my items are as good as gone. My lock was not touched. The unit door was not bent nor broken. How this could have happened is a mystery....but one that has Public Storage and the property manager look innocent in. Do not store your items here if you value them at all.

Great service. Martha was so kind and helpful throughout the process, couldn't have asked for anyone else.

Martha deserves the best review, a raise, and she should be an example to others within PS Storage. Thank you.

Nice clean place, I believe safe. 2 star because they give you a nice price to move in, then shortly thereafter Jack your rent up. I did not read my lease, price went up more than 40% in less than 6 months. I would have rented elsewhere had I known, just bad business policy in my mind. They know they got you as you spent the time to move everything in.

Maria was awesome!!! Thank you!!

Martita was very nice

***** When it comes to picking the right employees Public Storage got it right with manager Martha. Always has a smile and graciousness that is undeniably authentic. Martha has been in the storage business for as long as I can remember. I have been a long time customer and she will get it right no matter what, making sure you're always happy even when it is out of her control, she will do whatever she has the power to, to brighten the situation. Laughter and stick-to-it-ness sums it up for Martha. She gets-er-done, the right way. Storage is your second home away from home for your stuff so let Martha at PS keep watch over it !!!! And......don't be cheap, buy a lock and that stretch wrap, the best invention ever, she's got that for you too!!!! * * * * *

Martha was able to help me with an excellent customer service and friendly matter really recomend going to her .

I came in to Public Storage to possibly rent a shed. Martha showed us around the facility and found us a great shed that would meet our needs perfectly. This is one of cleanest storages I've ever seen. It's really quiet as well. I really appreciate the time Martha took to get us the shed we needed...

Great facility, always clean, and well run. John was knowledgable, efficient and provided great customer service.

Martha Hooked it up !!

very patient and understanding of my situation!! Martha was very helpful

Martha privide very good customer service más location is good and will maintaned

Martha was extremely helpful with walking me through the process of getting my girlfriends account set up.

Service was great but force you to buy insurance & an overpriced lock that is never mentioned in your 'total due' when u make the appointment online. if they werent so shady i would give 5*

Martha made our move in quick and easy!! And a great customer service!!

Martha is very helpful in all aspect of my transaction. Been renting this place for over 2 years.

Martha is amazing fast and efficient

Martha is wonderful, she is great very good customer service!

Awsome place to store your stuff Martha is the best.

Very good customer service.. thank you a lot Martha!

Today's experience was awesome! Martha went above and beyond to help meet all our needs. My mom needed a unit right away and she did everything we needed to obtain one right away. Her customer service skills were amazing. Great personality! So polite and professional..yet down to earth and personable. Great experience! Thank you so much Martha!

Don't even look at the other places Martha will take care of everything and answer all your questions. I come here because of the customer service and I can count on the professionalism every time don't waste your time call and talk to Martha today have a good day this is the second time I've start here so this is for Real yes

Martha was very knowlegable and helpful

Martha I have a great customer service. Property is nice and clean

Martha was a great help thank you

I have to say ....this public storage is the best.....i mean ive had storages at public storage......but not like this public storage...........Martha is the best .......i mean THE BBBEeeesssstttttttt!!!!!!highly recommended

Martha was very polite she helped me with every single question and it was a very easy experience on renting a storage

Martha. Was very helpful she answer all my questions and she was on time she is very friendly thank. You

Martha was very helpful

Great customer service from Martha 👍👍

Kirstie was knowledgeable and super helpful. The property and unit I rented was immaculate. Excellent all around.

Martha was friendly and explained everything clearly. The whole property was clean and well maintained. Highly recomend this place because martha is great. Thank you martha!!!

Thank you for the great customer service Martha.

Martha have a very good customer service nice location

Todo customer servir buscando Martha se os awsome Williams recomendó this place toyota allí muy friends más family

Muy buen servicio la locacio esta muy limpia y la manager Martha muy profecional.

Quick and professional. Very polite and efficicent.

This place was great! The customer service by kristy and Martha was awesome , the first month $1 and they made it easy for me . Thank you again !

Beautful, Organized, & Clean Public Storage Facility !!! BTW, Property Manager Martha is a Total Pro and one who should be emulated by other aspiring Property Managers !!! Very glad to be here !!!

Liz was very helpful and was very friendly and gave great customer service.

Recibimos un excelente servicio por la Sra Martha. Muchas gracias.

Martha was awesome. She helped me choose the right unit for my needs. I recommend the place.

I’m very satisfied with the service I received from Martha. She always pleasure to work with and is a very kind person. I’m always satisfied when she helps because I’m well received.

This is a very nice place to access your storage. Martha is great and always very helpful. Every time I go in the place is clean and never crowded. I have been very happy here. Two thumbs up!

Excellent customer service here as always, especially from Sindy!

Martha has been working w/me for last 2 years . She is great & is always happy to help.

Martha provide me a great customer service.

Martha give me a great customer service, location is nice and clean.

El lugar es tranquilo y bien organizado buen servicio me gusta

Had a great experience at this location. Martha (she works at the front) was super friendly and helpful in helping me decide what size unit I needed.

Liz is awesome answers all my questions....very knowledgeable and sweet..thank you Liz for your help!

Liz was very helpful and professional during the whole rental process and made the experience very enjoyable. I would definitely recommend public storage and Liz to anyone looking for a storage unit to rent!

Martha did a good job guiding us threw our rental thank you

Maria was great!

I had a good experience with Martha,I highly recommend anyone coming here to place a storage place for your belongings. She was very helpful kind and very friendly I felt very welcomed and very good customer service I was very pleased.

Great customer service! Thank you Sindy for helping me out today!

Sindy was great she helped us get exactly wat we were looking for and was very friendly. Made us feel very welcomed. Great customer service:-)

Martha is great.

Great service from Maria!

Martha me atendio muy bien

Martha gave us great support. A+++

Excellent first month move in special. Tall and spacious unit, good service,

We were looking for a storage and finally found a very good one Newhope st, Fountain valley, price is better than the others. I specially thank Ms.Martha, who was helping us, a very professional , helpful and willing to answer all our questions.

Great employees. Clean units. Easy to get in and out. Yay my stuff in safely stored.

Solid, one month use was cheap

Destiny was amazing!

Came in to get some boxes and Marlin helped me get everything I would need to get my things moved. Thanks Marlin

Great service

Martha has outstanding customer service. Helped me out with making my renting process as easy as can be. Will recommend this place to anyone who needs a place to put their valuables.

Great service

Martha Rocks!!!

I have rented many storage units in the past 25 years. I writing this because I have found Public Storage on Newhope street in Fountain Valley to be the best experience I have had in 25 years. The Manager has been polite and very professional. I am also very impressed how clean and well managed the facility is. I have had a unit there for 6 months and im impressed by the consistency of a well maintained storage facility. I highly recommend this public storage in Fountain Valley.

Martha gave great customer service today. Highly recommended public storage.

Okay cuz Martha gives excellent customer service and she's very cute

Came in to make my payment and met Marlin. She was very friendly and made paying my unit easy. Thanks Marlin!

I was vey surprised that Martha has good relasionship with her customers they actualy look to talk to her when making their payments, she is very helpful and I'm glad me and my friend came here to Rent!!!

Shelby and Martha are the best! They are there to take care of anything you need. I would recommend this place for sure.

La atención es muy buena y la persona q me atendió es muy amable señora Martha

I've had a storage unit for 4 years and the device they provided me was outstanding! Whenever I needed help with anything they were supportive and understanding. Truly a wonderful experience!

Custurmer service is great, the lady name Matha very nice for custurmer and does good job.

Martha was very helpful! This was by far the best experience I have had especially in this district. (More so than the manager sad to say).

Marta was amazing, great customer service. Service with a smile goes a long way!!!

This is by far my favorite location. I had been searching for a storage space for months and would end up at places with horrible customer service. Now that I found this place and met Martha I know that my belongings are in good hands.

They will randomly increase rates on you. I moved out.

Martha is helpful and she helped me in everything I needed!

Martha (manager) was rather short-tempered, and ill-mannered. I had a simple request for help-- yet she (arrogantly) refused to help. My motorbike died in front of their business. I respectfully requested to plug in my battery charger for 5 minutes -- into their AC outlet. "Are you a customer?" No, but I would really appreciate it if I can just plug this extension cord into that socket right there. (Smile smile) "NO -- Company Rules -- Can't Do It." Really? Company rules state you can't help a man in need?! C'mmon, please, just a few minutes. Here's five dollars, if that will help. (Smiling nicely) "NO! Goodbye" "No!" "No!" "No.". "Company Policy". "Go Away!" Tried calling the Area Manager, to get her approval/authorization to plug in my battery charger for a few minutes. --- She n e v e r returned my call. --- Perhaps That speaks louder than Martha, about the lack of desire to simply Help a person in need? Or--if not wanting to help-- at least have enough respect to return a guy's phone call. Not Their Problem----I know. But, come on... So, I pushed my scooter 100 yards down the road to the first business with an open door. "Sure, you can plug your cord in right over there. Would you like a bottle of water?" Thank God for those people willing to help a person in need. And to those like Martha, and the Area Manager--- one day, YOU may be in need of a little help. For your sake, I hope you get treated better, than you treated me. (Hebrews 4:16)

Martha explains everything so well; so helpful!

Was helping a friend move out of her apartment and she had to store some things in a unit across the street. While the units themselves were fine as well as the facility, the management was less than accommodating. Our friend had to be out that night and had been moving throughout the week, but this had been slowed by their 9pm close time. Unfortunately by the time we had finished it was 9:30 and the owners had LOCKED US IN. Fortunately they were still there but came out screaming at us and threatening to evict her for bothering them and staying so late (30min). It was our fault for not getting it done sooner but the attitude they showed us was very immature. Would not recommend, even if it is your closest storage facility.

Martha helps me a lot in the past few yrs. She's the one in charge in giving a good customer service 100℅ .

I don't usually write reviews but she really cannot go unnoticed I came in for information about renting a storage space and Martha helped me in everything I needed answered every one of my questions (and I had a lot) very well very detailed I am beyond satisfied with the customer service she provided I recommend this public storage and ask for Martha you won't be disappointed! Will definitely rent a storage here!

Martha el servicio estuvo excelente

Excelente servicio, muy coordial, respetuoso y puntal.

Martha always give me a good Customer service and location is well maintained

Very helpful, and knowledgeable

Facility is always kept up and very good service by Martha when is need it

Martha explained everything to me very well

Martha help me she is very nice and very helpful I appreciate her thank you.

Martha gave me a very good service

Martha es una excelente persona y te apoya y te encuentra las mejores opciones q nec.

Great customer service.

Misleading....My colleague n I rented our 1st storage here upon renting the personnel here told us we needed to buy their lock. I told her i have a combination lock. She said, we don't allowed combination lock. I later rent another storage from a different P B storage after the manager there told me i can use my Combination lock if i wanted to however, he advised me its not a good quality lock. I don't mind paying $20 for a lock just b honest n consistent with customer n with their policy. I ended my business with the 1st location n gave my business n rented from the 2nd location.

Move in experience was fast and easy . Martha was very professional & efficient. Thank you!!

She did a really good job and it in the storage was really clean Martha

Martha was a great help and the personal is always willing to help

Heidi was very helpful! Let my mother use the cart to move her things into storage, thanks! Super clean location and very friendly staff.

Excellent service. Martha was very helpful from the start. Also met Farzana and she was also very helpful. Definitely will use their service again.

I came in today to pay my friends bill. Heidi was so nice and courteous she is awesome. My friend has been using this public storage for a year and is very happy with it 😃 Thanks

Public storage is very helpful. Martha is very helpful

It was a blissful amazing extraordinary experience working with the phenomenal Maratha!

Marta was very helpful wonderful service

Great facility and access!

Farzana did an outstanding job! Site is clean and easy to navigate. I have rented here before and both Farzana and Marta are awesome. Thank you!

I've rented from this storage facility twice now and they have always been very friendly, helpful and accommodating.

Don't bother going here. Customer service is only great before you sign up. If you change your mind, they change their attitude. Storage is not clean. You will have to spray for bugs if you decide to even store anything in there.

Muy bien servicio en esta locacion, muchas gracias, Martha.

Martha was very friendly and attentive I could not have gotten and better service , she was great.

Farzana and Martha were very helpful. I recommend this location.

Martha was very helpful and friendly, the facility was very clean, i would recommend my friends and family to store here

Love this place great customer service Martha been really good thank

Talked to a representative Ms. Farzana. She was helpful and very comfortable to talked to. Though the fee was reasonable, it was logistically far from the area I was looking a storage facility.

Love the customer service at this place. Farzana was very polite and helpful. Totally recommend this facility.

This place is awesome. Farzana was very helpful!

I found very good dealing and the most support from Martha. There is quick answer and very accurate reply from her. Many thanks for her

Farzana was very helpful. She helped me gain access to my storage

WARNING! Public Storage uses Bait-n-Switch tactics! I had a self-storage unit here for over 3 years. I was the perfect tenant. I had auto-pay. Never caused any issues. I talked with management maybe twice during my tenure. I always came and went quietly. I moved in with a great rate. But that's their trick. They dangle that carrot of cheap rent in front of your face. They get you to move in...then BAM! They hit you with HUGE rent increases! I left in disgust after Public Storage raised my rent 50% in 3 years! It started at $99/month and finally ended up at $150/month! I complained to Public Storage's management and they didn't want to even consider lowering my rate. Public Storage gave me the excuse that $150 was the average rent for my size of unit in the area. Public Storage did not care that my rent had increased an outrageous amount within a short period of time. I can understand a 5-10% increase yearly, but not what equates to roughly 20% per year! That's outrageous! I even told them that I will be writing a review about Public Storage and this particular location so that everyone will know their tactics, and Public Storage management said to go on ahead and do that. So here I am, writing a review... Thanks Public Storage for your endorsement!

Farzana was very helpful and kind always with a smile!

Martha was great in helping us out. very informative and friendly. Recommend this property to all my friends and relatives.

The people are nice! And have good customer service

I've rented two spaces at this Public Storage location in the past six months, and now that I've reduced my storage items even further, I'm renting a third! Martha has always been friendly, informative and thorough in handling my ever-decreasing needs. Today she showed me three different units and patiently allowed me to dance around, estimating the size comparison with my own current unit. Great service!

Excellent customer service. Martha was very friendly and helpful.

The customer service was great!! Martha was very kind and helpful . I would recommend this facility to all friends and family

My issues were resolved promptly by Farzana over the phone and was courteous.

I came in yesterday to do a payment and found farzana and Martha very helpful

Martha , the manager at this facility is great, she went out of her way to stay longer as I was running late, she was extremely courteous, polite and went in to different location price comparison but I felt very comfortable w her and even though I was getting a climate controlled unit at a different location, I stayed here.

Martha is great!

ive rented many storage units over the years and value an easy rental process. upon meeting martha at the fountain valley facility it was clear she was very knowledgeable and friendly. the whole process was easy and quick. ill be sure to go there for anymore local storage needs.

Amaizing customer service, I will recommend this facility to all my friends and family, Martha is very friendly, she answer all of my questions about getting our unit, thank you Martha.

Marta helped me out by being on top of my payments so i wouldnt acure late fees, which helped me out, thank you Marta

Today Clint, in the office, was friendly and very helpful. Extremely knowledgeable and was able to answer all of our questions. He made us feel very comfortable. Clint was great to work with. We also noticed that this Public Storage facility was very clean.

Martha is very helpful this tussle our third storage rental and she make us feel great

Great customer service, thank you Martha you are awesome

First, people that work in the front office are the most friendly and competent you could ask for. They make the entire process of renting a storage space at this facility a pleasant one that is free of frustration. Second, the location is convenient and clean. Third, any questions I have had are responded to promptly and with great care. I recommend this facility and staff for all your storage needs. You will not regret it. T.C.

I had an excellent experience at this facility! farzana went above and beyond to help me out in downsizing and explained the policies to me with patience and courtesy. I had forgotten to write a review for them earlier but when I went in there again and saw their excellent customer service I felt they truly deserved acknowledgement. farzana and Martha makea fantastic team and I would recommend their facility to everyone!

Martha is extremely professional and a customer service example. I'm sure that she is a valuable asset to her employer. I have seen her monthly, since we rented our space over a year ago and she always makes the interaction a very pleasant one.

They good customer service they help me a lot and thanks to martha and farzana, very good place.

Muy Buena experiencia rentando con Martha.

Clean property good customer service, thank you Martha

Great staff Karen is super friendly and goes above and beyond to take care of my storing needs. Martha is also great and has been for over the two years I've stored here. I would definitely recommend this storage facility. Added bonus great location in regards to security. Only issue is price. Its expensive and if you already have a storage unit you don't qualify for new unit discounts... Unless you move out for seven days... Lame...but that's a corporate issue

Martha is extremely professional, knowledgeable and efficient especially vigilant about customer security safety and satisfaction. Employees this consistently exceptional are better than any marketing or advertising campaign. Thank you for such excellent customer service

Farzana was kind enough to accomodate me coming in right before closing time. She knew she would be working overtime, but she did not rush and took the time to show me around and explain all the details to help me understand ground policies. She made me feel comfortable that my belongings will be safe. Thanks Farzana!

Was there for 2 years. Very convenient drive-up unit, reasonable price. A lot less than I paid for a smaller unit in Laguna Hills. Martha helps you choose the right unit and tells you to save money by booking online. None of that ever happened in Laguna Hills. Storage facilities are no different from other businesses: your experience depends on the people that work there.

Last week ,I rented 10x30,got a great deal,when I got my unit and Farzana/Martha helped me was super nice. The facility and grounds have always been clean and orderly loading and unloading is easy and quick,The place is well lighted and the security arrangements have always worked ,I never worried about the safety of my belongings. I really appreaciate that everyone was helpful,present,respectful and professional at every step.

Farzana was vaey helpful and thorough.

Farzana and Martha are very kind and helpful. Both are very professional in doing their jobs. The storage is nice and clean. I like this storage facility and its location. Rate: Excellent. This time I have moved to a smaller storage room at the same location and Farzana helped me in doing paper work. Again, she is very nice and helpful. The new room is also nice and clean. Rate: Excellent

I rented a unit yesterday. Farzana, the property manager is excellent. She was helpful and very knowledgeable. She goes above and beyond to be sure he customer is satisfied.

Martha and Farzana very nice poeple.4 star

Awesome! I can't say enough about this location! Always extremely clean and well maintained, absolutely secure, and the staff Farzana and Marta are world class. They will help you figure out exactly what size you need and work with you to make the entire process as easy as possible. Theres a size for every need. Moving, etc is stressful enough, if your looking for safe, secure, reasonably priced and well staffed storage this is your place. Nice, quiet neighborhood as well!

Excellent service from Maria.

Martha- gracias Por toda tu ayuda definitivamente recomendare este lugar a mis amigos locales, el servicio al cliente que tienen ustedes Es fenomenal!! Oh y una limpieza total, acceso facil y Los mas importante Los especiales del mes son grandiosos!!! Awesome job!

the whole moving process is stressful,im so glad i came here Martha was so very helpful with everything location of the unit the size i would need and any packing supplies i might need,i often forget to go online and make a payment Farzana calls to let me know payment is due and anytime i come in she is there to help with a smile.the site is keep very clean and its easy to run in to drop off or pick up anything you might need.Here you know your items are safe and theres always a friendly person at the front desk.

Although my storage unit is actually in North Hollywood, we pay our monthly bill here and I would like to praise Farzana for her courteous and always helpful and friendly advice. she is a definite asset to Public Storage.

nice location, staff is very nice and cooperative and always available to assist for any questions. I would recommend this location

Great wonderful people Sarah thsnks

Farzana is Awesome to deal with

It was great Farzana was very helpful!!!

great place to rent for storage! The staff is very professional and in/out access is simple with a gate code! The hours are also a plus from 6:00 am - 9:00 pm to grab whatever you need at anytime. I would definitely rent again from here without a doubt! Martha, the manager, was a very helpful with the whole process.

This was my first experience in many years getting a storage unit. Farzana made a really bad day feel great. The unit I was shown was clean and accessible. The facility was immaculate! Farzana went beyond the call and explained everything in detail and answered all my questions and allayed all my fears. She was kind and thorough. Farzana, thank you for making my day!

I enjoy the good service that Farzana provides. She is always pleasant and efficient, I enjoy visiting with her when I come in to pay my bill.

Martha me da excelente servicio y atencion

Have dealt with Martha the Mgr. of this facility off and on for a few years. Tried to get your special on one of your larger units; but none were available. However, she was nice enough to locate another Public Storage in H.B. that was closer to us and refer me to their Manager to get a good deal on the larger unit we were looking for! She is a very loyal and conscientious employee of Public and can tell she enjoys her job.

Martha was great helpin my storage needs, gave me all the information i needed and was clear on all directions needed. i would recommend this storage location to everyone!

Martha is GREAT, very helpful, very friendly and nice! I almost forgot to pay the rent, but she called me with a friendly reminder that day! She helped save me some money by recommending a different unit that worked just as good! I would definitely recommend doing business here.

Maria was very helpful in giving me information over the phone when I was looking for a unit to rent. She was very professional, and even set up an appointment for me to meet with her to view the units. Maria answered all of my questions, and went above and beyond to explain everything and made sure that my entry code worked before I left on the first day. Great attention to detail like this makes me a happy customer.

Martha and Maria were so polite and professional. They make moving easy.

This was easily the best experience i have ever had at a storage place. The staff is kind and well organized. One of the workers, i believe her name is Martha Trujillo, has always gone above and beyond to make sure i have a pleasant experience at Public Storage. I highly recommend coming here if you need a place to store your belongings.

Martha & Farzana excellent cervice always paying attention to the facility. i will give them * * * * * an a wow

Farzana, who rented me my space, was extremely polite and helpful. The place is kept neat and clean. I would definitely recommend.

Martha es muy eficiente y da un excelente servicio

What can I say...Both Martha and Farzana are AMAZING!!! Hard to find good service in many places nowadays so when you have the awesome service I found here I appreciate it. Martha and Farzana Thank You for being professional and courteous, and for going over and beyond your call of duty! I give the service and the business 5 stars, A+, 100%...however you rate yourself you are at the top of the list!!

Quite helpful! I don't have much experience with storage spaces, but Martha made it pleasant and a smooth easy process.

Hi this is Joseluis Soto and is a pleasure to let people know that the service provided by Martha at this facility is just simple the best. She is very helpful and very efficient, besides been friendly. She always provided me with my statements or questions regarding the rentals I had.. So for all of these reasons Martha you deserve an A+ Thank you. Sincerely, Joseluis Soto

The manager Martha, is a super attentive person, always being helpful. Martha She does her work very well and very professional. Martha is also kind and handles her business the best way she can. The property too, is well maintained and I would highly recommend this storage to my friends or family.

Great staff! If you have questions, ask for Wes. He made the set up easy, and even helped me get the best deal for the space I needed. Awesome people to do business with!

Best place ever to storage your stuff, specially the manager and the staff that work in this place is an A++++++ I'm so happy with this place very convenience and close to freeways and shopping centers.

The Manager Martha made the entire process simple. Once I registered online, she contacted me to confirm my reservation. Martha was helpful in my tour of the storage units and selecting the right one for my move. Processing my paperwork was simple, so I was in and out without any hassle. The facility is clean with easy access to come and go while moving things into your storage unit. She was courteous and professional and answered all of our questions. Highly recommended!!!

I have been in and out of this location for the past 5 years. Most of the time I have been in the units about a year or longer. This time was a short stay! With that said, just the fact that I keep returning is a good indication that the property managers have always, always been extremely professional and helpful. Always a pleasure to interact with them. Over the past several years it has been Martha! She is a jewel. The property has always been very well kept up. Hallways and exterior grounds are debris free! I would recommend this location to anyone and everyone!!

Martha was a great salesperson. Glad I came here