Public Storage Self-Storage Units at 709 California Ave, Sand City, CA

I recently had an incredibly disappointing experience at the Public Storage location at 709 California Ave, Sand City, CA 93955. On Tuesday, December 3rd, at 10:00 AM, I visited the office to address an issue with being charged three different amounts each month for my unit. From the start, the employee assisting me, an older female, was dismissive and unprofessional. When I asked for clarification, she spoke very quickly, making it hard to follow, and seemed visibly annoyed when I asked her to repeat or explain further. Her tone became increasingly hostile, particularly when I mentioned opting out of insurance during the online setup process. I also asked about specific charges of $11 and $15, but instead of providing clear answers, she disregarded my questions and acted frustrated. The entire interaction left me feeling unsupported and frustrated, to the point where I decided to cancel my subscription altogether. I expected a much higher level of professionalism and customer service from Public Storage, and this experience was both surprising and disappointing. I hope the company takes steps to improve the customer experience at this location.

Well for a few days now I come during business hrs and it's a no show with no sign. On to the next storage unit for business......

Wendy, the on-site manager, has been most helpful! I am breathing easier since she locked me in with a favorable rate and explained the rental procedure patiently. Thank you!

I rented a unit Sept 2024. My unit had rope tied up on the sprinkler pipes and since I was having a busy day for me. I said that's fine and accepted it. Mon. Sept. 30 I came to the office to pay for October and I was told(by Wendy)that I am good and no need to pay and that my next payment wont be until November 1st. I asked to make sure and I took her word for it. BIG MISTAKE! Weeks gone by, I got a call from Public Storage telling me I'm late on my rental payment. Went to the office and informed Wendy of the issue. I made my payment and Wendy was nice enough to waive the late fee. (BUT NOT INFORMING ME that the time to process waiving the late fee WILL NOT grant me access to my storage.) Days gone by I found out my access code is not working and telling me to SEE THE MANAGER. This was after office hours. I pressed the button, called the number, knocked on the office door and got NOTHING. Couldn't get my tools to do extra work. Around 3rd week of October took time off early from work to make it to the office and told Wendy why I cannot access my storage that I've paid. She did something on the computer and then everything was ok and told me I'm good to go. Not feeling happy of the situations I was going through. I decided to vacate. October 31st my unit was cleared out. It was already late in the afternoon and the office was closed called and nobody answered on the phone or get a recording. Besides I had to do some Halloween stuff. November 1st, I reported that I'm moved out. Nick who was nice to help but can't resolve the issue told me I have to pay for November. Came back a couple days and Wendy said the same, I have to pay. I get it, it's policy. Let's go back to September 30. NONE OF THIS would have happened had my payment been accepted. I do my best to comply with policies but like any human, we all have our days. Why was I told I didn't have to pay. I DON'T KNOW. Got nothing against Wendy or Nick. But now I am being charged for a storage that I cannot use. I am really disappointed going back and trying this company again. Human error or not. Given the details above, I don't think it's fair at all.

At a time where customer service and care for customers is virtually non-existent, Wendy went above and beyond to help me out. She was informative, attentive, responsive and what was looking to be an outcome I wasn’t prepared for she was able to help me find a great solution. Thank you for making my Sunday!

Wendy is great! She is so informative, clear, and an absolute delight. I feel reassured and confident with my choice for this particular storage building simply because of Wendy’s presence.

Wendy provided me with excellent customer service. She truly cared about helping me make the best choice for my family. I appreciate her professionalism.

First time renting a storage unit and Wendy was incredible! She explained everything thoroughly and had such a great personality! Definitely glad I chose this place and would highly recommend to anyone looking for a storage unit to rent

Just vacated my unit after 5 years of which I never had any problems or complaints receiving very professional and courteous service especially from Wendy who is an excellent and knowledgeable employee.

Long story

Really nice storage units. Nick is amazing, he is so helpful, knowledgeable, energetic, and enthusiastic! It was a pleasure to tour the site and get our storage unit set up with him helping us.

The rollup doors are not operational. The barcode on the app to enter does not work. Even though they have business hours no one is available on-site, I was told I need to make an appointment. Even for something as simple as returning and getting reimbursed for a lock, I needed to make an appointment. If you work a 9-5 and are looking for convenience while moving, I don’t recommend. The staff seem to want to help, but unfortunately the intent for convenient hassle free storage doesn’t match reality.

Nick was SUPER helpful and friendly. He answered all of our questions, showed us how to download the app, gave us a tour of the facility and the unit itself, explained the insurance policy, and more, all with gusto. Honestly was a surprisingly refreshing experience. Feeling at ease knowing that my stuff will be safe there and that the staff onsite is kind and helpful. Also the facilities are very clean and seem super safe and secure. Would recommend

We reserved a 10x20 downstairs unit and we're given a 10x15 3rd floor unit. Now we have to purchase another small unit. Horrible experience

I really like the new manager at your Sand City Storage. She very helpful, has the answers to our questions and super pleasant.

Pro: - Wendy is a great and delightful support. Con: - My supposedly 5'x5' unit is only 46"x52", which is 30% less than advertised (assuming my math is correct). - Since a week the keypads don't work, so there is no free access, which is ridiculous. In order to get into the building one needs to call/schedule/find the manager. I know Public Storage since many years through family and clients; I love the branding and the overall intent.

Unbelievably bad service. Highly recommend finding storage elsewhere. Spoke to a rep the evening prior and was told to come by at 9:30 to provide photo is and gain access to my unit which was already paid for. I brought an employee to help me move in some heavy items. We waited until 10 nobody in the office or answering the phone.several others came by and then left during this time out of frustration. I could see that there was a car parked at the adjacent door to the office with the managers apartment. I could hear that someone was there so I knocked on the door. No response. 10 minutes go by and I try one more time thinking maybe they couldn’t hear from upstairs. Lady comes down and lays into me about how I can never touch that door and she’s off duty. Tells me to call customer service and never touch her door again. I had already called that number like 10 times, always rerouting to the office phone where there was no one to answer the phone. It’s been almost an hour and A half at this point so I send my mover home costing me a hundred bucks for nothing. A booking agent on the phone then tells me to try and go across town to del Rey oaks and get the manager there. I drive all the way over there and there’s no one there either but a kiosk! I video call with an agent on the kiosk who starts checking me in then the call drops… I start all over again with another lady. She looks at my I’d then gives me a code to access the other facility. I drive all the way back, and the code doesn’t work! This place is a mess, looks nice from the outside but unfortunately poorly managed. Cost me a hundred bucks in wasted labor, my entire morning and I’m left with nothing to show for it and a truck full of scaffolding that I have no where to put it. It’s almost lunch time and still no return phone call. I’d like a refund. And quite frankly an apology.

Wendy is the best! She took care of me from the time I walked in the door to the time I locked my unit. She’s very helpful, knowledgeable, and friendly! The facilities are really clean and they have carts to help you as well. Plenty of lighting and everything was working! I highly recommend this facility. 5 stars. ⭐️⭐️⭐️⭐️⭐️

She was very curious kind and I appreciate what she did for me.

Today I made a what I thought would be a quick stop to grab a single box of 'treasures' in my storage unit (where I think I've been for 5 years), fortunately an employee, Wendy Thompson was doing some maintenance work nearby and we started up a conversation. I made a comment about my increasing monthly rent and she said come on down to the office and we'll chat, I'll see what I can do. Well, Wendy quickly and easily gave me several options about reducing the costs of my unit, now I am now going to be saving a couple of hundred of dollars a month by moving into another nearby unit, same size, 25 feet away. She knows her stuff and all the Public Storage rules very well.

The three times I have interacted and seen Wendy, she has been a savior and has been extraordinary helpful and cheerful (dealing with me sometimes is a bit difficult) but she has kept her cool and has, again, save me from my clumsiness. Thank you Wendy. I appreciate you.

Wendy is a FANTASTIC property manager she has gone beyond in helping me...I would recommend this place to everyone...

WENDY….has turned this Public Storage location out of rough waters and into expertly managed calm storage seas. I have been a customer at this location for many years. It has been an up and down experience…more downs than ups, which had me looking for another facility. But then along came Wendy. She is exactly what a manager should be and she runs this Public Storage with excellent care, kind attention and top shelf professionalism.

Such a terrible experience,I wasn't granted excess in my storage for being 18 days late,that's not the policy.I went through this with the same manager 3 months ago and we were reimbursed for managment not be honest about the policy.

Customer Service here is excellent. She was kind, informative and willing to help, even at the end of a long day for the both of us. I was ready to leave, but she helped me find solutions that kept me as a client.

Wendy and the crew always make me feel welcome with a smile. Thanks for keeping my "stuff" secure and clean.

Great facility and the property manager Wendy is so helpful here at Public Storage!

Excellent customer service. Very knowledgeable.

Wendy she’s very efficient and wonderful work, 100% helpful!

I came in seeking for the perfect sized place to house my belongings while going through a transition and Wendy was helpful, professional and resourceful. I was having trouble completeing my registration online and she was a gem and talked me through it. When she found out there was a little glitch, she simply completed it for me and then showed me to my unit! This made my week because I really needed this space and she answered my ridiculous questions......thank you Wendy!

Wendy does terrific job. Was really helpful and efficient

Should have read last bad review. The manager is short guy with pony tail is rude. They increase prices every 6 months and says it’s customers fault we don’t read the 7 page lease. Management has gotten worse. Will definitely move out by end of month since they don’t pro rate.

Friendly staff. Easy to work with.

Joseph was very kind and helpful with our visit today. We lost our storage keys and he was able to get us in there quick! Thank you so much Joseph!

Briana was such a sweetheart, we have the same name which is funny too. Anyways, she let me and my husband talk on and on, long story short is we just got married and are moving into a bigger place together, and helped us figure out the perfect size space for our stuff! I was so confused coming in here but she was able to get answers for me, definitely will recommend friends here just because of her service :)

Angelica was so helpful!!! Wonderful!!! Nice was a good storage experience!!

Angelica helped me today. Great customer service.

Best customer service from Z ! Great asset to your company!!!!

I have been renting here for a few years now. New management is awful. Will move out soon. Place has gone down hill. They lie and say you HAVE to buy their cylinder lock. Noticed more homeless people hanging around.

I come here only for my employer, I must say it's friendly plenty of room and privacy. I highly recommend it

I did have a five by five but needed a five by ten it is a little More but it is a secure storage building so it is all safe.

The service is excellent its a positive atmosphere I would rate them 100

They were such a great help with getting my storage. In an out with a breeze!! And Tracy had such a nice smile along the way :)

Great service. Tracy were both very pleasant.

Tracy was very nice and help me a lot

Very clear and kind. Very patient.

Wonderful manager. Good location.

Juan the property manager was absolutely AMAZING 🤩. the property looks great . Great service

Good customer service will definitely recommend. Jaun helped us and was real detailed on everything

Thank you Edi for helping me to maintain my monthly payment very much appriciated . We love Public Storage in Sand City’s officers performance very professional and the upgrading the whole building is so cool .Keep up the good work.

Great service. Convenient. Reasonable pricing. Clean well maintained property. Helpful friendly staff.

Great manager. Good service.

Great place to store, would recommend to anyone looking for storage

Juan and team are excellent and responsive. Highly recommended

Juan was very helpful in regards to showing my wife an i the storage unit we got. He explained everything professionally and was very polite.

Clean facility. Close to a Police Station. Good staff. Rentals on par with everwhere...meaning overly expensive...but they're not out of bounds, here...merely on par.

Great and safe place to store my stuff, Juan was a huge help and he makes sure nobody comes on property that isn't supposed to be there

Juan was a great help at the public storage, he makes sure everything runs smoothly and that nobody that shouldn't be there isn't there, definitely safer than the Del Rey Oaks property

Juan maintains a clean property and great customer service, will definitely utilize this great facility again! Thanks!

The property manager was great, highly recommend using this place as storage. He was able to assist us as we were moving in between places.

Juan was an exceptional customer service representative and was very patient as we decided which storage unit would work best for our needs. Would recommend to anyone looking for storage support!

Tracy and Juan are both amazing. They both give excellent customer service.

Had a great experience. Everything was explained clearly, the price is great, and the service was 10/10. Very happy!

Great customer service! Friendly helpful, made it seamless!

Tracey and Juan delivered stellar customer service despite my confusion about the right space to choose and associated rates and additional fees. They were patient, kind and made certain all my concerns were met. Tip: Be sure to bring proof of existing personal belongings insurance before signing up so that you can meet the compulsory insurance coverage requirement and avoid the fee otherwise added to monthly rate.

Juan Cano is super helpful! The facility is always clean.

Tracy very helpful very nice clean and well maintained she’s very helpful and fits you a unit that you are looking for very happy with the costumer service and very understanding 😊