Public Storage Self-Storage Units at 611 2nd Street, San Francisco, CA

Management is a work in progress.

I really love this place, friendly service, easy terms and flexibility. Process was simple and great people were nice and friendly, when I need storage again I know I'll be back, it was safe, clean and my things were stored successfully.

Esther was great in helping us find a unit that didn't have a giant pole in the middle. She was so patient and informative. We are happy with the unit we received and know that if we have any issues in the future, Esther will be there to help.

Esther is awesome helper! She helped us get our storage space easily and since the space we reserved for was unavailable, she went out her way to help us find another space within price and even bigger given our circumstances. She’s awesome.

Thank you Esther for helping with my storage needs on short notice. I appreciate you finding the right space to meet my needs. You were very helpful.

Ester at public storage was excellent, with great customer service, and very helpful and friendly. I had to give her five stars, and I am willing to recommend others to public storage. Great experience. Thank you, Ester.

Esther is extremely helpful, patient and knowledgeable.

Great facility and competent, friendly staff. I planned to have a unit for a month and it’s been 4 years now because the rates are great (somehow cheaper than East bay?) and the place secure. The building is clean and well-lit so it doesn’t feel creepy. All cement and metal so it’s both secure and doesn’t encourage mold, insects and other things that would get into wood, if it had wooden walls or doors.

The people at this location are helpful, friendly, and always happy. I still have a personal unit there and I am always treated great.

Brandon was incredibly helpful! Great service

I came to rent a locker here. Esther helped show me some options and helped me find a locker that would be a good fit. I would come back because of her excellent customer service.

Esther and Brandon run the best storage facility I’ve ever used. They are exceptionally friendly and go out of their way to make the process simple and easy.

Esther was very helpful!!

Place is very well-maintained, and set-up/reservation was very easy. Best part was Esther: so warm, inviting, thorough, and made sure all my questions were answered leading up to and on the day of. She is a gem!!

Clean facility and nice staff! Very easy process to get setup, I called but you can just do it online too.

Esther is incredible - thank you for your help!!!! ABOVE AND BEYOND THE CALL OF DUTY

Esther was incredibly helpful and made this process so smooth. I’ve never rented a unit before and she made it seamless! I did a lot of research regarding long term storage units in SF and I’m very happy I chose to rent my unit here.

Esther was so patient and helpful. We had a complicated thing to store and she was incredibly resourceful.

Esther gave me a very detailed explanation and a lot of helpful tips about self storage.

Esther is amazing! She’s the best, incredibly helpful, and friendly. I’m honestly astounded

I had truly great experience with a staff, Esther, when I requested help regarding my move-our and she eventually helped me to change my mind to stay instead!

Staff (Esther) was extremely nice and professional when I lost my key! I recommend whole heartedly!

The Staff here is friendly and helpful. They made my move as seamless as possible.

Truly a great & smooth experience today. Facility is clean and has a nice area to load/unload with provided carts. Esther was super friendly and helpful, and talked me through the rental process. Truly a great experience.

is there after hour access?

Super swift and easy process. Brandon went out of his way to make it as easy as possible and was so understanding! The only thing I’d say is they definitely need some updates on their website and app because they’re missing a few things but the facility itself is great :)👍🏼

5 star review: clean, parking to unload, and 5 star service from Brandon. I reserved a storage unit late in the evening and promptly received a phone call from Brandon. I arrived with my items, and Brandon took me around to find the perfect size unit and found me a GREAT deal. Thanks for making this first time experience so easy!

Brandon is so helpful!

Kind of letting me pay all those money for storage place but you not allowed to sit there and actually go through the stuff in your storage you pretty much have to drop off or pick up and have a certain time limit to be there otherwise they'll kick you out and suspend your storage I was there for 20 minutes and I was getting harped on when I was looking through my stuff for a piece of paper that I needed to find he's kind of ridiculous to pay the money we should be able to sit there and be able to go through the stuff in our storage it's kind of why people get storages cuz it's extra stuff that they have that they need to look through they don't have time to look through so it's put away the side until they do so might be looking at another storage place soon

I booked my storage unit online and it was breeze! The storage facility is extremely clean and safe. I really appreciated all the help and instructions from Brandon, the manager working the counter at the time I visited. Highly recommend!!!

clean, has a bathroom, and elevator

The best storage ever! People here are super friendly and always try to help. They definitely provide a great service which is very hard to find in SF now days. I am very glad choosing here.

If you need any sort of storage. Look no further, this place is the best, most well kept and cleanest place you will find. Oh and did i mention Brandon? He helps out from day one, orienting you and always around to ensure all your needs are met. And his presence throughout the day ensures no funny business occurs in and around “Public storage” on 2nd street. Thank you Brandon.

Clean and organized hassle free public storage. Staff are polite and always willing to assist you, when needed. Brightly lit facility with dolly’s for all to use. Very private and good for short and long term storage.

I am very disappointed in how I have been treated here I’ve been there less then a month I am in between finding a new home so I frequent there to get my clothes which is a problem in the contract because there is no loitering I am however getting ready to go on a trip i I have been trying to pack my clothes I cleaned my unit out so I can find things better came back the next day to Start packing my suitcase i later receive a call saying that they reviewed the cameras I was in my storage unit for a hour one day and half an hour the next and that I am loitering prior to that I have not been in the storage unit for nothing Over ten minutes I am being told that I have a breach of contract to the point they called my phone hours after I left mind you nobody was on the office when I arrived or left so I now feel targeted as a individual . This is not my only storage unit in this building while I visited the other unit I never received any complaints i will be moving my things ASAP and will definitely never encourage you store here if you may have to visit your storage frequently mind you when I entered it was a gentleman leaving I was packing for 30 min ( definitely not loitering like I don’t have anything better to do with my time then be at a storage) but as I left the same gentleman was sitting on the property using a laptop and maybe WiFi while I am loitering

Great help and the unit was clean. Front staff are amazingly helpful.

Brandon was extremely helpful during my move-in day. He swiftly accommodated me when I wanted to move units and was transparent in sharing with me that the new unit was actually much cheaper than the one I originally reserved. Great customer service! I highly recommend this location.

Just a great experience all round. The staff is super nice!

Dude got pisssed caused I used the bathroom. I'm 61yrs I use the restroom where ever I go

Great service, no frills storage.

Esther was wonderful

Esther was great!

Great location (clean, convenient to downtown and freeway) and great people (Brandon and Esther in particular were very considerate and helpful.) Also, the price was a great value. I rented initially thinking it would just be a month, but found the value and convenience so helpful that ended up keeping it for 3-1/2 years!

Great property! Very well managed. Brandon, the property manager was very helpful and made our move very smooth.

Stuff! We all need a place to put our stuff. There's a whole industry created just to keep an eye on our STUFF" - George Carlin Excellent operation. I got in on like a 2-month trial discount they were running. When the regular rate kicked I'm, didn't phase me. Still very competitive rate and I knew but then it was good spot. They just had a big remodel so a lot of it's new. The elevators, the automatic doors, work magically and perfectly. There's a half circle driveway that comes in the building in a really large parking areas. 7 months I get to see any log jam. On those rainy days, you can unload out of the rain. Might be tough right before or after a Giants game- 2 blocks from the Ballpark. Major Plus versus Giants fans cuz you can drop stuff off there, then catch a game. I'm like most people I think in that I'm particular about where I put my stuff. And I would prefer that some cool people are running the place that use to put my stuff. Brandon and Esther are cool. he runs a good operation. Nice guy, professional, good vibe. He's also a pro drummer here in The City . As am I.( No effect whatsoever on the integrity of this review) Esther awesome. She's very good-it-done type. It's like a legal secretary all over it. And I've gotten into a couple of good conversations with her on occasion. So, if you need a place to put your stuff, I recommend these guys at Public Storage.

My Mom and I were helped by Esther who was such a joy. She was very helpful and explained everything clearly. The best service I’ve ever had at any of the other storage places. Plus it’s the cleanest I’ve ever seen. Very happy we found this location.

I had a good experience at this place. Brandon was very helpful and answered my questions in a friendly manner which is very important to me. The place is clean also and they have a good deal which I have found to beat other storage places

Brandon and Esther are amazing and helped me get into a unit more adequate to my needs and budget! Great service!!!

What a great experience! I mean, you put stuff in a unit and leave it there, so whats the great experience about? The people! Esther and Brandon were a pleasure to do business with. Prompt, professional, and diligent. Great customer service!

Wow. A1 service. Staff were so welcoming I had to double check I was in SF 😃. It was my first time at this facility and staff walked me to the unit. The staff make Public Storage proud

I could not be more happy with my experience renting a storage unit with this Public Storage facility. There were some logistics I needed to work out so I went to the location in person, and I'm so glad I did. Esther at the front desk was SO helpful and patiently talked me through all my options and gave me a tour of the available units. I'm honestly looking forward to more interactions with her in the future. In addition, not only does this facility have the cheapest rates in the area (trust me, I did my homework), but it is absolutely spotless. They clearly take very good care of the place, which makes me even more comfortable storing my belongings there. If there were 6 stars, I would give it to them (especially Esther).

Esther was amazing! We just signed up for a unit at the Geary location and will be moving in tomorrow. Esther called me promptly after signing up to let me know all the ins and outs and tips and tricks of the building. World class customer service here! Thank you Esther!!

Esther was my contact. Great customer service skills…Very knowledgeable and helpful

Ester really helped me out! I have a unit at the Geary location. I didn’t know the gate closes 10 minutes before closing. Tonight I tried to leave 5 minutes before close and was trapped! Thank you Ester fore responding to my voicemail and solving my problem after hours.

Really clean and easy to access. Esther was very thorough and kind with welcoming me for my move in and getting my questions answered. Highly recommend this location!

Great storage in a central area. Amazingly friendly and accommodating staff. Brandon went above and beyond to make my move out as smooth as possible. Thanks so much!

Esther provided excellent, super-friendly service this morning. She helped me to resolve my problem easily and quickly. Much appreciated!

Esther was very kind and helpful!

Esther went above and beyond to provide us exceptional customer service and resolve the issue we were facing. Great job!

Highly recommend Public Storage on 2nd street & much thanks to Esther on the warm welcome & easy sign-up process. Facility is clean and safe. Esther goes above and beyond with customer service & it is appreciated.

Great location. Esther is top notch! Talk to her

Thank you very much to Esther! Facility is clean and safe. Esther made signing up very easy, taught me the app for easy access to building and unit, and was knowledgeable and friendly.

Esther was nice and super helpful in moving in to Public Storage. :)

Staff is very nice and friendly. The last two time I went there I met Esther, thanks for guiding me throught the facility to locate my units.

Esther was amazing to work with throughout the entire process - super friendly and helpful!

Well run, clean, good staff, none of the rifraff found at other places.

Esther is the best! Very helpful! Thank you all you time!!

First experience renting storage. First, very pleased with how clean and organized he facility is in 2 nd street. I also worked with both Brandon and Esther to get the right space for me. They were both very helpful and professional. Esther was extremely patient helping me with some technical difficulties while signing up online. Great customer service.

I recently rented a locker with Public Storage, and was favorably impressed, especially with the staff, and especially with Esther, who answered all my questions, was most professional and easy to work with, and confirmed to me that I had made the right choice in landing at Public Storage.

Esther is amazing!! She helped me tremendously as a person who’s new to San Francisco, it was great to work with someone so pleasant! She helped me even though I didn’t rent at her location 10stars!!

Esther gives a fantastic service!

Lo recomiendo para cortos periodos, de menos de seis meses, por que suben las tarifas.

Amazing staff, really cool to talk to and great job on keeping the placing clean 👍

I have had such a great experience at this Public Storage. First and foremost the Brandon and Esther, two employees have been absolutely amazing and so helpful! They both were so accommodating and kind when I lost the key to my lock. They went above and beyond to help me out during a sticky situation. Honestly the place is clean, convenient and has great customer service. I can not recommend them enough.

Brandon and Ester are fantastic. They are very helpful and do a great job keeping the place running smoothly. Im very happy I made the right choice selecting this exceptional storage.

Esther you are a bright and shining to Public Storage & you’re customers. I am so appreciative for the time & effort you gave to me during a difficult time. I look forward to doing business again soon.

Had a great experience with Esther! She answered all my questions and made the booking experience super simple.

Very helpful, courteous staff. Esther is a true professional. Highly recommend

Brandon and Esther are seriously two of the most helpful and committed executives I have encountered in a long, long time. Esther ran through hoops to get me a unit when inventory was sparse and Brandon followed up right away on an urgent message. Moving is a stressful endeavor but these 2 employees really make it better. My highest accolades to whomever hired Esther and Brandon!!!

It hasn't been the most pleasant place for my friend or myself,but i will admit it is very clean and very well monitored ,so you know all your belongings you have stored there are safe and secure.wgich makes my friend and I at ease and have no worries about our belongings what so ever!

Brandon and Esther were so helpful!! Amazing experience.

Brandon was s huge help. Clean facility.

Esther is very helpful answering my questions. - Emily

Jesse did an amazing job helping with all our storage needs, including advice on how best to store our things. Thank you!!

Esther was very helpful and professional in helping me with all of the questions I had about storage units, prices and availability. Thank you!

Brandon was wonderful- thank you for the service!

Esther is the bester!

Esther, was very helpful, nice and professional in helping me with my up coming move out and with all of the questions I had. Thank you!

Esther and Brandon went above and beyond this morning to help me secure my storage unit and their location. I'm really impressed with the customer service at the 2nd St. Public Storage, so grateful to them.

This location is great!!! The service is amazing. Brandon is the best!!! Nice parking that allows you to load comfortably. The building feels secure and is always clean.

Esther is THE BEST!!!

Esther was very helpful with getting me set-up with my storage unit. I had put in an online inquiry and gotten a call back immediately. She was friendly, knowledgeable and made sure I got the correct sized unit.

Esther was amazing!!! Thank you Esther!!!

Brandon provided excellent customer service. He followed up when he said he would and was very professional to work with!

Thank you Esther for getting me setup with a storage unit. Appreciate the hassle free experience. This location is convenient for downtown area with parking for vehicles and small trucks to load/unload. During office hours carts are supplied for customers. Highly recommend.

Esther was so helpful!!

Esther was very helpful and a pleasure to work with

Update on 8/24/2020 - Esther is the best! She cares about the customers, goes out of her way to assist and get what needs to be done! Love working with her. Posted my original comment in December 2019. --- Great customer service. Go see Denenia & Esther!

Had a great experience with Esther. She helped us navigate the various options and find a good unit for us. Thanks Esther!

Esther was an angel! She helps me so much, what a amazing experience!

Brandon was so friendly over the phone, as well as in person. If there is space available at this location I’d highly recommend giving them your business. 5/5 customer service and a great location.

Brandon was fantastic! Although working by himself due to COVID, he made my entire transition seamless and efficient. Thoroughly answered all my questions and was a joy to be with. Thank you!

If you need something done correctly and efficiently ask for Esther.

I am new to San Francisco and I came to this location because it had the right size unit for the best price. Esther, the woman who helped me get started, was very kind and social. She shared with me many locations on the perfect lookouts for the Golden Gate bridge and some additional interesting locations to check out within the Bay Area. None of that was necessary but it definitely made me feel more welcome in a new city and I really appreciated it. Thanks Esther! Fact: they have a manager who lives on site and he knows that place better than the back of his hand. He knew my lockers location without hesitation when the number was mentioned. Fact: they will put a hold on payments for active duty military.

Esther is absolutely wonderful. She was really patient in explaining everything and was able to get me in a space even thought they were tight.

Esther was incredibly helpful and kind!

Highly recommend this storage facility on 2nd St in SF. Very clean and well managed. The onsite staff is friendly and extremely helpful. Excellent customer service.

Good service👍

Esther was wonderful:)

Esther was an absolute gem to deal with. Extremely responsive, knowledgeable, and very helpful, which I found all the more impressive given how difficult it can be to manage a place like this in the time of COVID. Highly recommended.

Esther was incredibly helpful!

Great experience with Esther, thank you very much

As a project manager for office relocations I have to interact with a lot of storage unit employees. The team at this storage place are above and beyond. Brandon was great. This wasn't a sign-in here, your unit's that way (points finger) type of person. As I showed up with a few moving trucks and started to introduced myself telling him I was moving "a client's" items in, he already knew what company I was moving and where the new unit was. We got tips on how to make it easier, the best parking/path-of-travel and Brandon went out of the way to make it quicker, super friendly. Finally, I've been there 4 times in 2 days and everyone had masks the whole time, which I really appreciate +++

Esther was sincerely so helpful and helped me get the storage I needed. Thank you!

Service is above and beyond!! I love using these units!

Esther at the 611 2nd Street Public Storage location was extremely professional, friendly and helpful in showing me a storage unit and signing me up to rent it. She was able to answer all of my questions.

First Impression, the Day-to-Day, and On My Way Out the Door... My name is Marlan Hines. I am a small business owner. In August of 2019 I was hit by an Uber Driver while cycling in San Francisco. I was tying up lose ends before I set flight to cycle the Pyrenees and raise much needed funds and awareness for world-wide cancer prevention research. This accident happened only days before I was scheduled to moved out of a space I was renting in a 3 bedroom flat. The move was necessary in order to maintain my sanity (terribly controlling landlord). I preface my review with the aforementioned info in an effort to set the stage... When I walked into Public Storage and met with Brandon he put my stressed out, banged up, and bruised mind, body, and spirit at ease. Unknowingly, he turned one of the single most stressful times in my life into a seamless experience. Working on a shoestring budget while hounding the movers to pep it up was wearing me thin. Brandon made me know, I was going to be ok. He went out of his way to make my move in day run smooth. Upon my return to the states, I was homeless for a brief stint. But looking at my appearance you would know it. The show must go... I was in and out of that blasted storage unit more than I’d care to admit. Most times I was either running to an appointment or running from one trying to secure my next nights sleep. I had very little time for small talk. Brandon met me where I stood. But he wasn’t alone. Denennia was an excellent addition to my experience at the facility. She helped normalize my back and forth. She never once looked at me or treated me with disdain. And I appreciate that. Denennia understood my disposition without knowing any of the details when it appeared that other members of the staff couldn’t care less - or had a “business as usual” attitude. Even when the facility experienced issues, do to normal wear and tear, and the company arbitrarily increase my rent by nearly 100.00 per month - $89.00 to be exact, Denennia made me feel like a valued customer not just a $ sign. But the 5th Gold Star (which I rarely give, mean come on nothing’s perfect) goes to Robert. I’ll admit, we didn’t get off on the best foot (probably because we have a bit more in common than I’d care to admit) - we’re human. However, when it counted most, due to poor planning on my part, almost costing me $400.00, money I desperately needed to keep my fledgling nonprofit organization afloat, Robert put our history aside and stepped up to meet the needs of the customer without my even having to ask. And for that, I am truly thankful. Overall this place is helluh expensive!!!!! But the customer service is worth every penny. Will I come back? Probably not. Remember, I’m running a small nonprofit, I can’t afford it. Would I recommend this location? ABSOLUTELY!!!

Good location, great storage units. The place is nice and clean, and access is convenient. Brandon was amazing, he got me me through all the initial stages, was extremely helpful and friendly.

I had a wonderful experience with Brandon. He was efficient, knowledgeable and quick with my sign- up. The facility is clean and safe. Thank you and I highly recommend it.

Esther is a lifesaver! I came in at her lunch break. She took me in, walked me through the different units and set my unit up all with a smile! Highly recommend her and this location

Esther is the bomb! Great service and made the move in easy!

Esther was very helpful and a joy to work with

Esther was super friendly and helpful. Very easy storage

Clean and safe location with great customer service.

Esther was super sweet and knowledgable and the whole building feels well run and well maintained.

Just checked into this place and the entire process was extremely smooth. Esther was professional, informative, and made me feel very welcome. Thanks again!

Rented a storage unit today with Esther. She was patient, kind, and super helpful (thank you Esther!).Very pleased with the location, space and price!

Esther was extremely helpful! Thanks!

Amazing customer service by Esther today! Showed us a couple spaces and was clear about pricing etc etc. Facilities are clean and well monitored. Location and parking are good too.

The unit we got is just perfect for the stuff we have, this is a very nice place not to mention the inside of the storage facility is very clean like the outside very well maintained. Thank you Brandon for your help in acquiring a storage unit for my father and I.

Esther is a life-saver! I urgently needed moving pads (movers arrived without any and needed to protect the floor). I called up Esther and she said she'd be waiting for me when I got there. She rushed back to the store and was super helpful in getting me rung up quickly. I had my moving pads within 10 minutes of having called. Thanks!!

Great Experience at 2nd St. Public storage - Manager Esther was prompt and professional. Would recommend this location if you are close by!

Set up a rental agreement for a storage unit today with Brandon. He exceeded my expectations and was so helpful and nice. All questions were answered in depth and with transparency. The facility and units are clean AND there's parking available inside (huge plus in SF). Packing supplies are available for purchase during open storage hours. Highly recommend!

Brandon is great! Very helpful and knowledgeable. He helped us to find a right storage space. We are moving in soon. The storage building and the space is very clean and organized. Highly recommend!

Headline: Easy Peasy. These guys are professional, straight shooters, by the book, polite human beings. They have lots of size options for clean, accessible spaces that are often on sale for great prices.

Super nice folks in the front office made renting on the way in/out simple. Many thanks to Ester for putting a smile on my face during moving day and to Brandon for being the a caring professional. Pro tip - buy more boxes. I went back twice ;)

Denenia and Esthee were fantastic and super helpful in helping me find a unit to store my stuff, move my stuff into the unit, and finally move my stuff out. They were courteous and all around helpful throughout my whole moving process and I'm very grateful to them for their fantastic attention to customer satisfaction.

Public Storage Manager Salih and team went beyond the call of duty and I am proud to say that I can't stop smiling due to the fast, affordable, safe and clean professional service I received. Public Storage will always be Number #1 in my book, I can't wait to recommend their services to Family, Friends and anyone else that's looking Client-Centered Customer Service👍😊

Great experience at this location!! Yeppo and the rest of the staff was very helpful and attentive. I will continue to do business with Public Storage mainly because of the great customer service the staff provided.

This facility is well managed. I have used this site to store materials for a popular street fair for years. Never had any problems. The staff is friendly & very helpful.

Only open from 6am to 6pm m-f how can you work around these hours?! Wish they would stay open at least until 10pm

Great service from Robert. He was very helpful and made the process of signing up for a new unit quick and painless. The facility is very clean, well-lit and quiet - it’s a world of difference from the Public Storage on South Van Ness.

Very friendly and helpful staff and clean facility.

Awesome costumer service. Tnx Brandon.

Noelle helped us out and it was a great experience - easy, fast, and very clean/nicely maintained facilities.

Quick, easily & friendly!

Very professional and polite. They catered to all my needs!

Brandon runs a great clean property. Him and his team will always help with any size problem.

Pros - Clean, easy to find facility in SOMA sf - fast elevator - units seem clean and uniform inside - fast process, very easy to get information and checkout - great deal on the unit - friendly helpful service from employees Cons - parking is tricky, couldn't fit many vehicles or a large one - didn't realize we were buying the lock and damp rid until checkout, paid for them but would have appreciated more explicit permission to include them

The Staff were very knowledgeable and extremely helpful- would highly recommend!!!

This is a great facility to store your items great costumer service the facility is nice and clean.

Very helpful staffs, nice location and services

The number of storage units available in the neighborhood has dwindled in recent years due to continued development, but Public Storage remains at this prime location at 2nd and Branann. Very convenient if you live nearby. Pricing is reasonable, there's a limited amount of parking inside and the staff are exceptionally friendly and helpful. I'm told there are at least 1,000 storage units here. I had a unit for 18 months, and it was always clean and accessible (though, predictably, parking can be tricky at the beginning and end of the month). Move in and move out was quick and effortless.

Usually one to two staffs there but they do their best. I never had issues going in and coming out. Unlike the other storage near brannan street, that was not public storage, some other random one I used, it had rats and rodents.... This location was free of that and had such better access. The only downside would be if it is busy and you're really unlucky. It's usually busy during school start and school ending. If its busy here, it'd be hard to park and move around. It is fairly small

Robert had excellent service!!! Will be coming back

Parking is tight at this location. Other than that staff is always friendly!!!

Robert is great, very helpful. I really liked his service. Strongly recommend Public Storage as the Go-to place for your moving!

Great customer service e from Brandon. Gave me a very thorough walkthrough of everything I needed to know

I've rented a space here for almost a year now. Great pricing. The staff has been professional and very accommodating. The indoor garage is great for loading and unloading from your vehicle. No issues with security also.

Best storage place!!

Brandon from the 2nd st. public Storage location was super helpful! Always clean and felt like my belongings are secure. Thanks!

Very courteous and professional.

Excellent location and nice staff!

Erica was super efficient and friendly!!

I had a great experience with Brandon here, super helpful, professional and polite. The services also the best!.

Excellent service! Very secure and exceptionally clean facility. They took great care of us!

What's not to like about this place? Helpful staff, easy parking, security door, no-nonsense pricing. My recent experience was no exception. I had to consolidate three units down to 1. (Long story) . Not only the staff worked me to find the best option but the staff called me to let me know they found even better option! Do not hesitate to trust your belonging with this facility.

Clean, easy booking, and excellent service. We booked online and the unit we reserved wasn't available so we got an upgrade for the same price. Brandon is very helpful and up front with all the fees and expected rent raises - we even got tips on best times to drop by based on traffic. Highly recommend for those new to town.

Great staff and Brandon was very helpful and friendly I’d highly recommend this place if you need storage in SF!

Great service & set up! Nice facility.

called for information about interview at Public Storage.

Secured

Ashley was very nice and helpful getting set up including checking additional options, etc. Nice, clean facility. But wish access was open past 6p weekdays as for commuters, difficult to make it in time (also not early enough in am), would appreciate if could stay open at least until 7p. Same with weekends, open past 5p would be helpful. Understand break-Ins were happening when open until 10p/no attendant, just requesting opening til 7p staffed (at least a few days a week - M, W, F or Tu/Th), maybe stagger later morning opening on those days for staff schedules.

Great service Ashley was a great help and very knowledgeable thanks Ash see you soon

The local operation is great - very convenient to book and confirm a unit. Brandon was friendly and efficient and made the process easy. That being said, they deserve one star due to their deceptive pricing practices. At the six month mark, my monthly rate was increased by 30%. My original contract was not promotional and an increase at the 6/12/18/24+ month mark was not communicated (contractually they are allowed to increase your rent at will with 30 days notice). They seem to be employing the Comcast business model - continually inch up your rates because you won't want to deal with the hassle of switching. I mean they're right, I don't want to hire another moving truck and spend hours moving my stuff so I will just accept it for the next six months. Then they'll do it again, I'll be mad again, and I'll just accept it again because moving is the worst. It is a storage unit and it's fine. Just know that at the six month mark they'll increase your rent by 30% and I imagine they'll do the same every six month going forward.

The property manager and all employees at this location are always patient and helpful. I had a great experience with Kendall the other day when there was a blackout of the Public Storage online system; she was very calm and collected, and managed to figure out a way to accomplish what was needed offline (we ended up handling everything by phone).

This is a really solid, clean facility, and the folks who work here are nice and want to provide a good experience. Great location too. Just make sure to check the opening hours as they aren’t open too late in the evening.

Great friendly staff. Awesome service💯💯💯

great people, great service

Ashley has great customer service. She is knowledgeable and very helpful. Everything was easy and friendly.

Great and friendly service!

Used this location for our company storage needs for years! The service here has always been great. Highly recommend this location!

Great area to store some stuff! Came in and was helped out by Kendall. She helped me find everything I needed. Got the right size storage unit and at the right price. Hands down the best customer service experience I’ve had with public storage. 👍🏼😁👏

Hello, I recently rented a storage unit for about 4 months at this storage. It was really cheap and I shopped around before I finally came here. I checked out a couple of days ago and had received great customer service. Kendall Toms always smiled and had a great sense of humor. She made it easy to check out and even helped me sweep the storage unit before I left. I would recommend this place to anyone looking for an easy and friendly place to rent a storage unit.

Super helpful staff with a few heavy items. Easy to drive in and out and the elevators are super quick!

I've had my unit for a minute now and I couldn't be more satisfied with this facility. To start with, the location is easy to get to and convenient for cars to pull in, unload or load and then pull out. The facility itself is super cool, it's some sort of historic wearhouses with brick walls that makes me want to know more of what the building once was. The office area is neat and organized with a spotless bathroom. The facility provides carts for your storage needs, and they are all very easy to maneuver on the concrete floor. Everything in this building is somehow spotless. I was amazed at how clean it is in here. They offer a variety of different silzed units, and while I have a 4x6 unit (which seems like something the size of a coffin, I have more than enough room for my belongings. If you need to dig out something buried in the back of your unit, the spacious hallway allows you to pull stuffed out without being cramped or in the way. The staff is amazing, professional yet still personable and they have no problems offering to help you of they notice how much your struggling with the 19 bags you have on one cart. They are also very accommodating. Spotless facility, great location, great SECURE units, accommodating and friendly- I would absolutely recommend Public Storage to my friends and family. And the best part, my unit was only a buck for the first month. What's there not to be happy about? And lastly, Manager Brandon, he is a super worker, extremely helpful as well as caring and polite. He just came up to check on me to make sure everything was ok. That was incredibly nice. Thank you Brandon!

Awful. No alarm system. Poorly lit. Public Storage rent is the HIGHest around for 100 miles in any direction. No use of ANY outlets, even for charging phones(will confiscate charger & phone!) No use of onsite dumpsters, so you must carry any trash out with you. No ventilation of any kind. Rent increases sometimes 35%/quarter. I ran out of money, so my unit was auctioned off, just like on Storage Wars. WARNING: Read your contract! DO NOT RUN OUT OF MONEY! Try any other company, you will be happier.

It great. Place. Store. Your. 👍

Are they opened veterans day

I’ve been renting a unit here for almost 13 years. It’s the best storage facility. Climate controlled, no issue with fog damage, great central location on 2nd and Brannan and well managed. Feels safe at all times and is kept clean. Perfect storage facility if you live or work need South Beach or anywhere near downtown or Soma.

I had stored my entire apartment there for 3 1/2 years and just cleared out the unit. I was extremely impressed becaue there wasn’t any damage and NO signs of mice/bugs. The staff was extremely kind, helpful and willing to help me find solutions to donating some of the items. Would definitely recommend this location!

Ai’ana and Brandon were amazingly helpful with all our storage needs. They were very knowledgeable and friendly, and their customer service was much better than what I’ve received from the people at the 800 number for customer support.

I had a unit here for just over a year and the entire experience was excellent. The customer service from their staff was unbelievable and the building was clean and secure. The parking was convenient and despite the downtown location, was easy to access.

Great customer service These folks Brandon and Robert really know what they’re doing!!! Plus!! They help you with with a smile .... two great hires ! Thanks public storage

Great service from Brandon and Johnny!!!

This place is bomb!! Best storage ever!! Great staff!!

Amazing service! Brandon is always ready to help. Super recommendable.

Staff is very courteous and professional, ask for Brandon. Storage areas are very clean.

Fantastic customer service from Marie. Thank you!

Edited review in retrospect: Overall okay experience here. Service by Brandon! Something was not right about it: first got sold a lock without me saying "yes", the lock was already on my storage door, smooth. Meanwhile I brought ACTUALLY my own lock....Nice sales well, if you done this for a long time, you perfect it through practicing it daily. Then before I understood how this all happened, Brandan asks me to "leave a good review, because the manager asks for it". Now I realized I was sold something without commitment, then was asked to leave a review....remove my two stars. SORRY GUYS.

Super convenient. Quick in and out. Great staff.

Clean storage and nice people in the front desk. Gwenette was diligent about scheduling my appointment to check-in and she was very helpful with my move. I will probably rent again here when I need storage in sf. Thank you so much!

Are there any special deals at this location

In December of 2017, I was in need of a storage unit and decided to rent a unit from the Public Storage at 611 2nd Street in San Francisco, CA. Upon my arrival, I was met by a gentleman named Brandon who is the manager of this location. He was kind and helpful in answering the questions that I had and showing me what the differences were in the size and cost of the available units so that I could choose which one best fit my need. I received an offer for one month free storage and was able to conveniently pay online. I was grateful for Brandon, for his time and the excellent customer service that he provided. When it was time for me to retrieve my belongings, Brandon was there and provided the same excellent customer service that he did when I moved my belongings in. I really appreciated it and I highly recommend this particular Public Storage to anyone in the area in need of a storage unit.

Great service and clean facility! Marie, Erica, April and Brandon were extremely helpful and friendly! We enjoyed the whole experience!

Excellent Customer service! Helped me out tremendously getting my unit!

Thank you

Marie was beyond helpful !!! It was my first time and she made it a smooth as possible great worker !!!

Great place Marie is wonderful

The staff at this location is great. Brandon is so helpful and gives a great level of service. The facility is pretty clean compared to multiple other storage facilities I have used.

Everything was clear and organized. Brandon was extremely helpful and concise, and he got me in and out very quickly.

I needed some extra space as no one has enough space in San Francisco. I really enjoyed being able to drive up and park my car inside the facility. I was given a very good and quick tour and had my storage unit within 15 minutes. Erica did a great job.

A very safe location for storing our belongings and Management is tops 👍👍

Marie and Brandon were awesome! Thanks!

Marie is great and super professional

This place is great for storing goods and the staff of Brandon, Marie, and Grace are awesome and very helpful. I sleep very well at night knowing my belongings are safe and secured here. I totally recommend storing your items here if you're looking for extra storage.

Visited this location today, Marie was my, sales Rep, I found her best sales person ever, very helpful and knowledgeable , I highly recommend this location and her as sales person

Bill was very helpful!

Fantastic service! The staff was friendly and very helpful. So happy to be storing here!

Super easy to signup and get some space

I was extremely delighted with the expert customer service of MARIE. She took her time answering my questions, was clear and precise in detailing options, and I could feel that she was genuinely focused on providing me with a great experience. I'd definitely recommend this location to anyone who's looking for a storage spot, and to go down there and talk to MARIE. She'll be great and you'll leave there with the feeling that good customer service...does exist!

Marie showed my around the facility and made everything very straightforward and easy.

Asians and Marie were great

Thanks Danny for all your help in setting me up with my storage unit!

Ana and Marie were amazing. Super friendly and helpful.

Marie has been amazingly helpful, I will recommend it to my friends.

Marie is the best!

Marie and Bill helped me a lot with the various questions I had. Good service!

marie did a great job.

Thank you Marie and Ana! They were very helpful and friendly. 👍🏻👍🏻

Inadequate security coupled with disreputable insurance. Burglars were allowed to scout units worthy of lock-picking, and now that my equipment worth thousands has been stolen, insurance company (behind the policy that was sold to me by Public Storage) is disputing my claim because padlock was picked, so that's not a sign of forced entry according to them. I plan to move out in spite of fact that I live few blocks away from the space and next one will probably be much further away.

Marie was great very nice person

Marie helped me out in a quick and efficient manner! Moving all my stuff was painless, I definitely recommend this service for anyone looking to store their items short-term or long-term.

Thanks Marie for making my moving process simple and hassle free

Marie kicks ass! Helpful, funny, informative, sweet... couldn't have asked for a better experience

Awesome customer service! Brandon was super helpful and answered all my questions.

Brandon was incredibly helpful setting us up with our storage unit. He was friendly and explained everything clearly and we were left with zero questions! Would highly recommend!

Marie was great very helpful

I checked the place, it was clean, Marie is very friendly, helpful and professional, she explained everything, and felt like home!

Marie was great service was easy and painless thanks again Marie

Marie is awesome and super helpful. I was setup quickly and got a great tour. I highly recommend coming here for storage.

Great location, good people, good prices... What more could you ask?

Great location, quick and easy access to my office which is awesome! Pull through parking is great so I don't have to worry about parking spaces and Marie made the process very easy and worry free! Definitely recommend!

A great storage facility with very helpful and professional staff.

The people were really helpful and were able to find the best unit for us.

Ai-ana was super helpful, also helped me save a ton of money when I ended my lease past the beginning of the month. Thanks a bunch!

Ai'ana was very helpful upon check-in. She showed me a bunch of units to help me pick the right one.

Really helpful and super friendly. Highly recommend for moving supplies!!

Great service, so friendly Claudia and Aiana!

Claudia is awesome! Thank you so much

Excellent customer service from Claudia.

Marie and aiana great service

Great location and super helpful staff! Marie was exceptional in explaining everything and in helping me find my storage unit. She made the rental process painless! I highly recommend Public Storage at 611 2nd Street in San Francisco ... ask for Marie!

This is an outstanding storage facility. It is incredibly clean and the staff is very friendly and helpful. Marie and Brandon are always willing to help solve our storage needs.

Had a great experience getting set up here. The location is clean and well-run. Ai'ana helped me get set up. I was in and out in 15 minutes ready to move in. She was super friendly, knew her job, and was pretty cute too ;) Really great customer experience. Thanks, PS SOMA.

My experience was fantastic!! I highly recommend!! You should ask for...Ai'ana, Ana, & Marie!

I like it.

marie and Brandon

Eddie did a great job helping me get my storage unit!!

absolutely love this public storage. it's always clean great location and the staff is always friendly. Thank you Eddie for all your help!

Nicole and Melissa are very efficient and friendly! Glad I picked this place to store with =)

Israel and Eddie are the best, they hooked me up with some boxes and and showed me some units. Thanks guys

Israel was very kind with me! super service! thank you

Best experience I ever had. All the employees were super nice especially Israel.

Great!!

The people who work here are the most consistently nice group, very helpful and upbeat.

Brandon Andy and Majesty were very helpful, helped me figure out exactly how many boxes I needed for my move.

Your Majesty was totally awsome! i came into pay my bill n he made it super fast and easy. Great personality and patient. Especially while i was deciding to get another unit. Thanks u were the BEST by far

Andy and Brandon are awesome... I loved there personalities and they made my experience one of a kind. By far best the best storage place in San Francisco

I had an amazing experience! natasha helped out wonderfully with everything. she was very informative and kind and I'm glad to be storing with y'all!

Marie was awesome! She helped me get out of a real sticky situation and all while keeping a smile and pleasant at the same time! :) recommend to all!

Mariecea and Andy were very helpful, they knew exactly which supplies I needed to pack my belongings for my move! Very clean space, will absolutely go there again!

i had a great experience with mariecea. highly recommended.

Easy and fast

Great customer service and help. Very friendly.

Had a very pleasant experience. The two reps were very helpful .

Marieceal was very helpful and explained every point of the contract.

Thus far, haven't had too many issues with my experience at this location. To be expected, I have found rat droppings in one of my boxes as well at a moth here and there. BUT the customer service is great and Mariecea is a doll. Always warm and welcoming with a sincere smile on her face :)

customer service is very nice. highly recommend for short term storage !!

Mariecea was awesome! She made sure to take the extra time to find a perfect size for switching my container and was super sweet and funny too. :)

been there about 6 months and they already upped our monthly rent! customer service is good though.

Mariecea es muy buena persona y capacitada para explicar y atender en esta empresa de public storage.

good service. clean facility. will definitely recommend.

Maricea was very helpful. Great experience

Mariecea was friendly and professional! Excellent customer service. The place is clean, well-lit, secure, and in a great location!

Mariecea was great!

Maricia very helpful in setting me up with my first storage unit!

Great! Thanks ai'ana!

I Love the customer service it's a very nice and clean storage facility Geoffrey,Brandon,and Mariecea did a wonderful job👍👍👍

I used this place when I first moved to SF and was impressed by the professionalism of the staff as well as the security of the units. When I was in between places a few months later, I had all of my belongings in my car and it was broken into. Needing a safe place to store the things I had left, I turned to these guys. They went out of their way to help me in my time of need - couldn't recommend this place more.

Ann Marie is very thorough and efficient and she is also personal, I really like her ambition. Thank you Ann Marie

I had an excellent time using public storage. Wanda was kind and curtious.

Ai'ana was awesome to work with and helped me find the perfect storage unit. Highly recommended

First time at public storage, Ai'ana made my experience very quick, simple, and enjoyable! Very happy to have chosen this storage facility!

Great. Clean, easy, excellent customer service.

Incredibly friendly helpful and professional service. I've had a unit here for years and have never had even one issue. Would highly recommend them!

Great service! Wanda was great and even upgraded us to a better unit for only $5 more. Would definitely refer others to check it out.

It was great. I was a little late while checkin but it was smooth sailing... Excellent facility

Absolutely terrible service. Moving in was a complete nightmare. Horrible. Never us them! Management never even responded to my multiple emails complaining. I reserved our unit online, I rented it with first month only $1. I had stopped by the office to "move in", in reality all I wanted to do was sign, pay, and get setup in person. Well their computer system was down that day so they couldn't do anything with me. They were nice and at least showed me the unit I had rented in person. Not at any time during our conversations during this tour did they say that I was required to make an appointment to come back when their computer system was up and running. So I came back during the same week, just a few days later and they had cancelled my online reservation without the simple customer service of telling me that they were going to do this. An email or a phone call would have been nice. So now at this point, we urgently need the space, so the worker simply re-rented me the exact same unit, however the rent went up and the promotion went away. He claimed there was nothing he can do even though he was the one who personally cancelled my reservation with cheaper rent and said promotion. So computer was up, I signed my life away, moved in and paid the ridiculous hike in rent for something that wasn't my fault. So after many emails and phone calls to the "on-site manager" which never responded, emails to corporate office and formal complaint with the BBB, Public Storage has never once responded. So RUN, if you can, use anyone else, I mean ANYONE else you can. They truly could care less, all they want is your money. Still disgruntled (unless of course Public Storage reads this and makes their delayed amends and changes my rent, like they should!)

I highly recommend this Public Storage site! I don't live in the San Francisco area, but I was helping a friend move down there recently and the ease and flexibility and absolute wonderful customer service Brandon, Mia, Wanda, and Dominique provided was exemplary! They even provided accurate directions to Union Square so I could be a tourist! I think they are absolutely wonderful and that they should receive some sort of recognition for the great work that they do!

great office staff, wanda brandon and dominique were very very helpful

Fantastic service, have been a happy customer for years

Brandon and Wanda were great! Best experience

Very helpful customer service! Facility is always clean and simple to navigate in and out.

Love them!

I like them!

Tangie was very helpful!

After ten minute I felt right at home, with the employees Wanda and Brandon they made me feel valued and safe. And I demand they get a big fat raise reflected in their next pay . _ Ruth

Clean, safe and easy to sign up and vacate.

Awesome experience! The office is clean and well organized. The staff are very attentive, helpful and wonderful to deal with! Five star service all around!!

Very helpful in making a complex change to my account. Fast and competent.

I went to the facility without an appointment and Ann-Marie was very helpful, knowledgeable. Gave me a tour of the facility, her attitude is great. After I signed the agreement, she make sure that I understood the contract and even called me to make sure that everything is fine. Great job Ann-Marie!!

Smooth Transaction. Anne-Marie was awesome. Very courteous, and explained all the different things. Would do this again.

Ann-Marie was amazing! She was so nice, informative, cheerful, and very helpful. She really made me feel like she wanted to help me and help get me the best service in town! I highly recommend this location, and especially Ann-Marie! Thanks Ann-Marie!

ANN-MARIE Was very helpful, courteous and accommodating as I upgraded to a larger unit. Thank you Ann-Marie for all your help and great customer service. - Tamera and Kendra

We worked with Tangie to pickout and rent a space today, and had a very pleasant experience. It was quick and easy thanks to Tangie. We discussed our storage needs, she showed us several different sizes, she explained the different pricing, and made picking very easy. She was very knowledgable on the facility, hours, and their other products such as boxes and packing materials. Overall we were very pleased.

Tangie was professional, efficient, pleasant and unhesitatingly helpful even though I arrived moments before closing. I am very pleased as a customer with the staff and facility.

Was able to reserve online, make a change to the reservation online and still have the option to change my unit the day of move in if needed. Tangie called me a few days before to remind me of the office hours and the gate hours, giving the the opportunity to sign all my paperwork before the actual date I'd need the unit for the movers. She was extremely professional, friendly and knowledgeable. Move in was easy, and it was nice to have a place for the moving truck to park. Prices seem comparable to other places, if not a little cheaper if you snag an online reservation (no credit card or deposit needed to do so). Great facility, and Tangie is awesome! A few tips on extra fees: *You'll have to buy a lock if you don't have your own. It was 18 bucks I think, pricey but convenient and a sturdy lock. *There is some mandatory insurance you have to purchase, bumping up your price per month (I think it was 9 dollars). *There is an admin fee (22 dollars) due on move in as well.

Great service, reasonable price. Cassie was really helpful in setting me up with the right storage unit.

I have used public storage and pro storage facilities in the East Bay for the past two years. I recently moved to San Francisco and had to find a public storage near my home - and close the previous storage units in the East Bay. Today I met Geoff, Brandon, and Cassie at the 2nd Street Public Storage. I was so impressed with their professional, helpful and friendly personalities....their customer service was superb! Also it was so pleasant to see the three of them work together as a team to troubleshoot the many questions and concerns I had regarding storage and monthly costs. Thank you Geoff, Brandon, and Cassie - you were all terrific!

Needed some packing materials for an item at home. Tangie was a dream in providing helpful advice and friendly service. I'll be back!!

Ann-Marie was very polite, thorough and helpful getting a rental set up for me. The property is very well kept/clean and seems to be quite secure.

Had to get a Public Storage space relatively quickly. Reserved my locker online then made an appt for an onsite visit 2 hours later. Tangie walked me through the process, which took all of 20 minutes. Saw the storage unit, signed the contract and I was good to go. Tangie had an upbeat and pleasant demeanor which made the process a breeze. Not to mention, the facility and space was as clean as you can get for a storage facility. Not to mention, the location itself was very convenient to get to and in a good residential neighborhood.