Public Storage Self-Storage Units at 12340 World Trade Dr, San Diego, CA

Cat, our sales rep, was very outstanding with how much she helped me get my storage unit from the moment I walked in until the process was finalized. She was very friendly and helpful.

Received very pleasant and helpful service from Cat yesterday while signing up for a new unit. Looking forward to storing our stuff here!

First, this place is very clean and in a great location. Second, Cat, the receptionist was very knowledgeable and friendly. Thank you for all your help

Excellent service on Sunday, 5/7/2023. Answered all inquiries, also taking the time to find the most cost-efficient solution for my needs. Instructions and communication was crisp and clear, making them easy to understand and follow. Could not have asked for a better experience!

The person at the front desk was nice and told us about working for public storagevery informative.

Cat was super helpful and just felt comfortable to ask her anything! Love her work!

Cat was amazing. She was super helpful and took her time showing us around the unit and answering all of our questions

Highly recommended!!! Cat was very helpful!!

BEWARE ⚠️⚠️⚠️ multiple units broken into with items stolen. Nothing done on their part. Filing an insurance claim will do nothing. Their contract does not hold them responsible for theft! They will also raise your rate 30%+. Do your research and read complaints about this company. Terrible place to store your belongings.

Rented at Carmel Valley. Very clean and easy access to units. Cat was charming and efficient

Melanie was a pleasure to deal with. She exceeded my expectations by far. She is the most upbeat person. Corporate office should know they have a jem for an employee. Thank you Melanie!

I really appreciate the knowledge, helpful staff this morning!

screenshot the price online and walkin DO NOT DO ONLINE RESERVATIONS or you will not recieve the 30% off price. They constanyl bait and switch on the prices.

Office closed in regular business hours. Nobody here to help you.

What are the sizes of your storage areas? I'm trying to determine what size I will need. Thanks

I was so impressed with this facility, it's so very clean. The lighting was bright so you can see better. I can't say enough about the service here, Dulce was so sweet, helpful and knowledgeable. She showed me around and explained clearly on everything.

Clean, no smells, air conditioned, and fairly secure environment. Everything looks fresh and updated. Great spot.

What kind of insurance is needed? How much and what for?

Clean well lit, and easily accessible.

The level of excellence and customer service exceeded my expectations. Dulce was incredibly knowledgeable about the units available answered every question I had. Thank you so much Dulce for getting me into my first storage unit rental!

Amanda was great! She helped me with finding the right unit for my items. Friendly and personable. A pleasure to work with. Wish it wasn't her last day! Good luck Amanda!

Amanda was super helpful & very knowledgeable! Great experience

Excellent customer service is so rare these days, so when I receive it I'm happy to share about it. From the moment I got out of my car and was walking across the parking lot to the office, Mike greeted me with a cheerful welcome. (He was outside showing someone how to use the keypad entry.) He told me he'd be inside shortly to help me, and then his personality and helpfulness was consistent from there. I did not sign up for a storage unit at that time since I was shopping around, and he did not pressure me or make me feel bad in any way when I left. I did end up going back and renting a unit from this location, and even when I showed up 10 minutes before closing on a Friday night to check in for the first time, Mike still took the time to show me to my unit, explain the locking system, walk me to the nearest elevator to show me where I'd be parking the moving truck - with the best attitude ever. As far as the facility goes, I've had storage units here-and-there in the past but this place is pretty cool - contactless signup, climate control, gate entry via mobile phone, security cameras throughout, and super clean. I never would have thought I'd ever say I loved a storage place, but I actually did in this case because of the facility and especially Mike. UPDATE TO MY REVIEW, 5 MONTHS LATER… PRICE INCREASE – thumbs down On move-in day, I met someone who was moving out. I said to him “Oh lucky you, you’re moving out unlike me who is moving in.” He said, “That’s because they raised the rent after just six months.” Sure enough, they raised my rent after just six months. Very disappointing. It went from $209 to $247 – that’s an 18% increase. Not only that, the notice was received in the mail on August 5th, and the increase is effective September 1st. Why not give me at least a full 30-days notice? That’s how long I’m supposed to give them if I want to move out. They can argue that the notice is dated July 28th but they likely didn’t mail it out on that day because it doesn’t take 7 days to mail a postcard from San Diego to Fallbrook. Why not just email that to me since they email me everything else (contracts, payment confirmations, etc.). Also, be fair warned they will force you to buy insurance from their counterpart if getting a special, and it is more pricey than renters insurance through you auto insurance company. TEMPERATURE CONTROLLED – thumbs down Yes, the facility is temperature controlled and not as warm as other storage units that are not, but don’t be fooled like I was – it’s still warm in there. I’ve learned to only go there in attempt to find things when I know I can go home afterward to take a shower. LACK OF AMPLE CARTS – thumbs down They need more carts. They claim that they’re expensive and people keep stealing them. I don’t doubt the latter, but surely there is a security measure you can put in place to try to prevent theft (an alarm, a tracker, there’s got to be something). As far as the cost, a platform truck is roughly $300 at Uline. That’s the cost of one month’s rent for just one unit. Tenants should not have to walk the entire building at the three different locations looking for a cart, only to consider themselves lucky if they found one. I’d say roughly 40% of them time I visited 10 times in six months they did not have a cart available. CLEANLINESS – thumbs up I still think the facility is well kept and clean. CUSTOMER SERVCE – thumbs down Mike, the epitome of excellent customer service, is no longer at the Carmel Mountain location, but the other girl I met recently was very pleasant and even helped me try to find a cart. Having experienced all this for myself before moving in I would have perhaps more closely considered other options. I certainly don’t want to move all my stuff again but I’m considering it. Taking all the factors into consideration my rating for Public Storage went from a 5-star to a 3-star review.

The best customer service Very helpful Check in and out with no problem Thank you for your service

Love the customer service of this location. Amanda was super helpful in assisting me with my rental. The units are clean and safe and well lit. The pricing is the best in the area and I appreciate the excellent customer service. Amazing service is a great way to keep customers. Thank you Amanda for your assistance!

It’s a very nice storage place, very clean Amanda helped me with a very professional manner, Thank you Leon Guzman

Amazing service by Amanda! Had to get a bigger unit and she was very helpful throughout the process. She was able to give me tips on making moving into the unit quick and easy. First floor unit always better.

This place is great, especially Amanda. I had called with a billing issue and left a message. Not only did I get a call back the same day, she went above and beyond to call and get the situation resolved. She restored my faith in customer service. Thank you again Amanda

Amanda was Amazing!! Would definitely do business again. With the stress of moving it was great to have a moment of fresh air. Good Job Public Storage Customer service gets an A+

Amanda the property manager walked us through and made sure we were comfortable and familiar with my new unit. Absolute pleasure for my first time using a storage unit. Love the fact that the entire building is clean and well maintained.

Nice, clean facility and Amanda B was a huge help!

I started searching for an appropriate storage facility on June 27, and by the evening, I had secured an excellent unit in this Public Storage on World Trade Drive. While I’ve had a tumultuous time, Amanda, the property manager, made sure to welcome me to the facility, she toured the area with me and provided multiple options for me to access my unit. Not only was she incredibly professional and kind, she was supportive as a human, sharing her belief that good things will come and I will be OK. The humanity she shared with me made me feel like this Public Storage facility was going to be a safe space for my belongings, and oddly for me as well. To ensure the safety, Amanda explained her duties to check every lock, to monitor the hallways and clean the facilities every day. Her confidence and assurance left me feeling confident in my choice for choosing this particular location. Honorable mentions are the two folks I spoke with from the call center, whose names, unfortunately, I do not recall. Overall, my experience with Public Storage in securing a safe storage unit at the location I desired was top notch, hence the 5 star review. Thank you for your help as I rapidly transition my life from the known to the unknown.

Amanda was awesome! Both very nice and extremely helpful

Nice promotional pricing, cean facility, friendly staff and the lady that helped me was very accommodating, I didn't catch her name but, she was new from another facility. This place is also conviently located to me. If you are looking for a climate controlled storage facility. I would recommend this Public Storage location.

Mike was amazing! Very helpful and friendly. Excellent customer service.

Just moved in here this week. Mike was here on Memorial Day to help me out with my new space and has been awesome. Really clean inside and very well lit. Highly recommend!

Nice and clean facility. Mike was very helpful and professional.

Mike definitely demonstrated what good customer service looks like. He was super helpful with everything. The unit was really clean and there’s lots of security cameras throughout the building. I would definitely recommend this storage facility.

Mike was a great help today! Very appreciative!

Had a great experience at Public storage. The customer service was above and beyond any customer service I’ve had on my whole trip from New Jersey to California. Mike is phenomenal. He came outside met me at my camper walked me out back showed me the choice of spaces. Once I was inside he help me complete all the paperwork in a friendly manner having worked in retail my entire career I’m aware how rare this type of customer services today. This is an employee Public storage better make sure they keep.

We have used this facility to store our furniture between moves for a year. Great facility. And what makes this experience really five stars is Mike. He went above and beyond to help us coordinate our move out of the facility. We used PODS. Mike checked in on us, gave us and our movers lots of direction and help, and even got us water. Thanks Mike for the wonderful experience

Mike is so warm-hearted. He is helpful and always walking around to provide necessary advice. I am long time storage renter and he is one of the best people I ever met. The location was re-modeled recently. It's clean and tidy, and most of all it's located in a very safe area and equipped with various safety devices to keep the storage safe.

Mike was super helpful and made my exit as quick as possible. I will use this service again

Finding Mike is like finding gold. He is professional, courteous, super helpful, friendly, knowledgeable and disciplined. Weird to say, but this is a “super nice public storage space” because he manages it so well. If you ever find yourself needing more space, check out this Public Storage on World Trade Dr.!

How can I give 10 stars to Dyna-Mike here? He really is exemplary of what excellent, high quality customer service should be - competent, positive-minded, kind, thoughtful, to name a few. PS is really lucky to have staff like him on its team!

Fantastic customer service from Mike and Leann! Highly recommend.

I was impressed with Mike, the property manager. His work ethic and customer service are outstanding. He attentively listened to my needs and helped me from selection process to moving day. I was amazed that Mike had sticky notes with my name on the walls leading the way to the storage unit. That made the move a lot more efficient. The movers shared that in 10 years of career they were never treated this well by a storage facility manager. Even parking beyond a secure gate was orchestrated with selected spots for all of us that day, so the unloading from truck to elevator was a short path. Mike also gave us bottled waters and checked up on us often to make sure we had everything we needed. Normally moving is very stressful, and Mike's positivity, strategic-orientation, empathy and support made it all go smoothly. In addition, this specific facility made me feel safe. The neighborhood is great, and the facility is new-ish, modern, high-tech, secured with access codes every step of the way (from entrance, gates, to elevators), there are many security cameras throughout the facility, and it's super clean everywhere, including bathrooms.

Mike is stupendous! He is very knowledgeable, helpful, welcoming, thorough and attentive. He was very efficient with the entire experience and not only did he help us through the process of renting, he went above and beyond with walking us through every step of the way. His kind and friendly service was refreshing and helped make this experience feel super safe and easy. The location itself is in a very safe area and Mike ensured us of all the extra safety precautions that they take for your storage. Highly recommend you come in to speak with him about your storage needs. We’d give him 10 stars if it was an option.

DynoMike was a big help! He always greets me everyday on my way in and out. Great customer service.

This place is amazing best place to store your items super clean and staff is dinomike.

Mike is awesome, really good customer service . Very easy to use .. 5 stars

Mike is outstanding!! Great customer service

Mike and Leanna was exceptionally helpful in finding the right unit size at the right price!! Highly recommend this location!! Very clean, well lit and easy access.

Mike gave me a fantastic customer service and was very helpful

Mike has been excellent in serving his customers. He has been ready to help in all situations. I recommend him on the business!

Mike the man on today was so wonderful. Very helpful.

Mike has been the best. His costumer service is exceptional. Highly recommend this storage. Don’t forget to ask for Mike!

Mike has been excellent in showing multiple spaces and helping me get set up with a great unit to meet my needs.

Mike, the property manager, is amazing. he waited for us right at closing so we could park our RV in time to make a flight. thank you so much!! he was incredibly accommodating. really awesome, highly recommend

Rented with them today the manager was incredible! We went to so many units until we found just the right one! Mike was so patient with us from start to finish! Excellent service!

Talk about comfort and relief! Mike was incredibly helpful and thoughtful- making our transition between homes so much easier. We appreciate you, Mike! 😊

Mike did a fantastic job. He was very helpful and very professional. He took his job seriously.

I couldn’t be happier with the facility and their customer service. Mike in the office offered top tier customer service and grade A professionalism! Absolutely recommend!

Mike has provided great customer service, went out of his to ask if I needed a cart. Good guy.

Excellent Customer Service ! Mike goes out of his way to help and always greets you with a smile :-)

Mike’s customer service today was outstanding. He helped us with a lock issue we were having on our storage unit and went above and beyond his duties to help us put another lock on it. I would highly recommend this location for all your storage needs.

This place is really nice! I had a couple of questions before using my storage unit for the first time and Mike was above and beyond helpful! He made sure I knew where my unit was, how to gain access to the gate and elevators with the app, and answered every single question I had! Just amazing overall customer service which makes a world of a difference. I’m so glad I chose this location. Thanks again to Mike for helping me out with anything I needed! ☺️

Mike has been a great help and super friendly. He greets me as I was walking in. He definitely goes above and beyond to make sure you are well taken care of.

Mike is the most helpful individual and very accommodating! I was in a tough spot and needed a storage unit that was safe a clean! Look nowhere else!

Excellent & secure facility with friendly and helpful staff, especially Mike.

Great place and Mike is awesome to work with!

Mike is great. Very helpful in explaining the rules. Very clean and easy access. Great experience renting at this location.

Mike from public storage was so amazing, he went above and beyond to help me with getting into storage and is a very very kind person. I would recommend this storage place any day of the week.. when you call in please ask for Mike…. He is the most helpful person that I’ve met so far in all my years of using storages… Thank you Mike for being Great person!!!

Mike was awesome and provided excellent service. Facility is clean and easy to navigate.

Mike was very helpful in checking in!

Great easy experience. Mike was extremely helpful and knowledgeable. Thanks

Mike is the best ever! He is the reason I am renting here!

Great experience. Mike was the best.

Had a great experience renting a unit at this Public Stotage location. Mike was fantastic. Very pleased with the cleanliness of the units, the security and again, the customer service Mike provided.

Great customer service with a smile!

i like mike service a lot. he is friendly and he made extra effort to accommodate my piano and moving storage. i highly recommend pluto’s public storage!

Awsome freandly employees.

Superb service!

Cameron and Mike, are honestly…amazing. Customer service levels are so exponential with these two. I’ve dealt with a lot of people in life and these two are just a joy to deal with even when dealing with a serious situation. They are attentive, remember who you are, and are patient (as my mom loves to chat forever on bad situations and they handled that like a BOSS) I love this facility mainly due to the faculty. I’ve moved hours away, yet I find myself keeping them due to their great customer service. If there were awards for handling customers, this facility would be in the nominations. Thank you all for being so great! Will always make the drive for good people.

Great place with Mike in charge every thing was easy and simple Mike is very helpful with all of it he walked me to my storage spot and showed me how everything worked. Also very clean place no dirt anywhere that I was in. Mike made it a 5☆☆☆☆☆ experience

Mike at the front desk was super helpful. The execution of both my move in and move out were painless in comparison to most storage facilities

This is a really nice/clean storage facility. Love how you can manage the experience such as opening doors using the app, auto pay, and schedule a move out. Cameron was extremely courteous, friendly, and helpful--i originally scheduled a moveout for Wed 1/19 but finished on 1/17. I ran into him in the hallway and asked that he check me out of Public Storage. Done! Emailed final receipt and confirmation the same day. Very pleasant experience!

Very clean facility. Easy to get in and out too

This place looks brand new and very clean

Cameron is the best and definitely approve his help and much appreciate it.

Mike was extremely helpful today. He actually went to get me a cart and helped me with my password. He has great customer service skills, and it was much appreciated! Kristin S

I want to recognize employee Mike S. for being personable and professional. Mike is very friendly and helpful. He is truly an asset to Public Storage. Good job, Mike!

Clean facility

Mike was very helpful and informative when I rented my unit. I appreciated his friendly demeanor and knowledge. I was impressed with the security measures and cleanliness of the facility. I highly recommend renting a unit here.

I had an incident when a glass was shattered inside the elevator. I called the help button and found that Mike came quick and helped in cleaning all the shattering glass. Thank you Mike for your assistance

Mike is great, he took great care of us. It was a long day and he handled everything very quickly. He walked us over to our unit explained how to enter and exit the building and made sure everything was all good before he left us. Great service, clean facility and large space for moving things in if u have to use the elevator and such.

One thing i don't like about this place is the lack of carts/dollies. You're constantly going to have to walk around the entire facility to find one. What was helpful, however, was Mike working at the front. He helped look for a cart, and extremely kind and helpful whenever I have a question about something. Thanks Mike!

I have two units here. The customer service is great. Mike was very helpful. He went out of his way to make sure we had what we needed and when my girlfriend didn't lock the unit properly, he put a lock on it and called me immediately to let me know. Thanks Mike!

Moved in today and Mike was the most helpful manager ever!! He made sure to give me a tour of the facility, where my unit was, how to work the app, the whole nine!! He even made sure we always had a water bottle while moving. He was so kind and made me feel like all of my things would be safe and secure. Definitely a great storage place with amazing and kind personnel. Thank you, Mike, for making my move a little easier today!

Mike went out of his way to find me a cart! Great spot and great service

Cameron we extremely helpful with getting everything set up

Cameron was great and very helpful!

This is a really nice facility. Mike was really courteous in showing us our unit, this place has great customer service and is nicer than a lot of other storage units that I've used before. Thanks for welcoming me to your location Mike. :)

Mike is the absolute best! I was emptying my unit with just me and my dad and he was so kind to help us carry a CALI KING mattress out of the facility AND lift it onto our trailer. Without him, I have no idea how we would have been able to get my stuff out of there, as it was just my dad and I. Thank you Mike!!! You really changed my whole impression of this facility and I wish you all the best.

Mike was awesome got me what I needed fast and showed tips and tricks along the way! 10/10 recommend

Mike at Carmel Mountain was great. He made the selection and setup of my new storage unit painless. Two thumbs up.

Cameron was a great help

Cameron was awesome! He got me signed up quickly and easily

This place is awesome! Mike made getting in and out super easy and was very nice.

Mike at the Carmel Mt location really went above and beyond to help us get exactly what we needed. We are selling our home and buying a new one which is stressful enough as it is but I am 6 months pregnant and feeling the stress double. Mike made our experience great, fast, and smooth. This is our second unit with this location and plan to recommend our family use this location as well. The units are always clean and access is easy.

Public Storage makes it very easy to lease a unit and access whenever you need to. Mike was incredibly helpful and super friendly. Definitely recommend to everyone. I only wish their elevators were slightly larger to make it easier to get the cart in and out.

Location and facility was very nice. Site is well secure, very clean and well managed. Great service from Mike today, he was very helpful assisting us with our move out and was able to answer all our questions. We will rent again from Public Storage again.

Great customer service Mike is great! Nice to be greater with such a great and happy environment.

Clean and bright facility with easy access to units. Plenty of rolling carts. Super service from the Manager, Mike. Easy to start and stop a rental. Great location. Great experience. Definitely recommend.

For Oct 29th, Public Storage Mike S. was the most wonderful helpful person. He was so empathetic to our needs. He was very professional. He actually brought laughter today a stressful situation.

Mike and Melanie were so helpful!!!

Cameron was awesome! He helped me quickly and was great at getting me situated. Awesome climate controlled location

Jeremiah helped me out every time I came! From checking in to finding carts, to mapping out my route. Very clean place!! Melanie was super friendly helping me check out as well. Highly recommend using this place and customer service was great and accessories building and billing was very easy.

Melanie was great! She made check in very easy A+

Cameron is THE BEST and helped us find the perfect unit! Thank you Cameron!!!

cameron

Melanie was very helpful in gtting us set up and into our unit.

Melanie, was great! On finding me a perfect unit..

Cameron was very helpful with my move in

Don’t ever use public storage!!!! If I could give them a -10 I would. I rented a unit online in August from out of state, August 27 to be exact. When I got there to move in there was nobody at the front desk to help me they just informed me that my key would be in the unit, so I never saw anybody face-to-face. It was a 10 x 10 unit and they said there was a first month special, that it would be $1. I got charged $47 not $1 for September, I got charged the initial charge that was $45 that was $25 for who knows and a $20 lock fee that you can’t use anywhere else but on their doors so it’s pretty useless. October 1st. I paid $282 and moved out October 2nd. When I went to check out, I asked if I would be getting any of my $282 back, I was told seems they rent month to month I wouldn’t be getting anything back. Really, I paid $282 for one day! The clerk behind the counter had a smile on her face the entire time and just kept saying sorry, I guess they don’t tell you that when you request a unit online. I asked her how full they were she told me 94% so then I asked her will you be renting this unit out again before November 1? and she said probably. so basically what she told me was I paid $282 for the entire month of October and that they’re going to more then likely get somebody else to pay for the month of October as well. I asked her if this was correct and if this was common practice and she said yes we do it all the time. I asked her if I could come up there in the middle of October to see if it was rented and she said it probably will be. I will also be contacting corporate, I don’t know but it sounds like double dipping to me

Great experience at public storage. Manager, Melanie, provided excellent customer service.

Melanie was awesome helping me today even before opening time! Thank you so much for taking care of issue !!

Cameron and Melanie are just awesome! Thank you guys!

Melanie was very helpful and made it a great experience!

Public storage is one of the cleans and safes places to store stuff. At least that is how I felt after storing my stuff there and later upgrading to a larger unit which Cameron (public storage employee) helped me out with. The switch over and info about the app that Cameron told me about makes this a go to place to store stuff.

Elevator always broken by their office. They don't even put a sign before you go inside they put the sign by the door of elevator..

Melanie, was so helpful and welcoming ! She helped me with everything and made my move in easy! I would definitely recommend this place for your storage needs! Ask for Melanie 🙌🏻🙌🏻🙌🏻

Melanie was really helpful

The gentleman, Chris was very helpful and definitely went out of his when he saw me wandering. Thank you Chris!

Christopher was a great help. He helped us find a cart to help move our things. I had hurt my knee and he even gave me a chair to sit and rest. Not what I expected but greatly appreciated.

Lydia was amazing! I rented the unit 15 minutes earlier and she made the process simple. I would highly recommend this spot and ask for Lydia

Lydia was very friendly and patient! Thank you! You are awesome!!

Lydia was very helpful

Had a good experience with public storage and thanks to the great staff Lydia is amazing I recommend her with a management role ASAP & she’s a def asset to y’all’s great business.

Thanks you Lydia for all Youre Help with ng storage needs !!

Cameron was great! Very pleasant experience.

Jeremiah was really helpful in finding us the right size storage until for our timeframe. He followed up with us to Make sure everything was set which was appreciated. Awesome customer service!

Clean and easy access. Very secure.

Jeremiah was great!!!!

Jeremiah here was able to help us with our questions and followed up with our issue to closure. I was really impressed with the follow up and resolution he was able to get for me.

RENTERS BEWARE!!!! This facility is horribly ran. I on two separate occasions, the first being when I first rented the storage unit... signed up for auto bill pay. This is my second month of it not working, and I get a disrespectful phone call from the manager Jerry. I told him the situation and he basically insinuated I was lying. The second time I went in my mother, and daughter were with me and I made that trip to fix this issue with the manager working that day, I believe his name was Jeremiah. At which time he told me from that point forward it would work. No where did Jerry offer any resolution besides paying the bill and late fee before having my items locked out. Because of the horrible customer service I received I immediately gave notice and plan on moving my thing across the street at Storage West. This facility was horribly ran as CubeSmart and Public Storage is even worse. Cause yes I was a previous CubeSmart tenant.

Jeremiah was super helpful, he got me set up with a storage unit that was right for me.

Jeremiah and Jerry were AWESOME! Very helpful and professional!

Jeremiah was exceptional. He showed us around the facility and explained the process very well. The facility was clean and very well kept.

Great service, easy peasy in and out exactly what I needed timely. Very clean and organized and has the app for access is a plus. Jeremiah and Melanie were awesome!

Jeremiah was super helpful and accommodating. He found us the perfect spot for parking our trailer. The grounds are neat and clean.

Jerry was amazing with helping close out from the storage place ! I left the state and trusted them with storage for my luggage and came back to everything the same ! Amazing staff and managers ! Love it and highly recommend ! Will always use when I’m in the city !

I just moved our stuff out of public storage into our new condo. Jeremiah was a big help at check out! Nice clean place with easy in and out access. We would use them again in the future.

Great location close to apartment. Much thanks to Jeremiah for the help and understanding how the promotion deals help to save money.

Great customer service, open, clean and safe! I wait a month for RV parking. When it is available Jeremiah and Jerry called me to get it right away.

The Public Storage here in Carmel Mountain is well kept, secure and clean. Some storage facilities are so sketchy. Jeremiah was so accommodating and friendly. I will recommend Public Storage to everyone I know.

Wow, I was taken back by the excellent and efficient services of Jerry! He was fantastic and very informative. Process was easy peasy.

Giselle was very helpful and I would highly recommend using this facility.

Great service

Great place! The call center is extremely helpful and so are people at the front desk; shout out to Jeremiah!! I needed to change spots and my deals and credit were all transferred over. Thank you so much for helping this be a smooth process!!

This is a nice and clean storage facility! I moved in on Saturday, January 9th and Jeremiah was super helpful and patient that he answered all my questions. Happy to find a place that can accommodate our needs. Will definitely recommend!

Jeremiah was amazingly helpful and thorough. He made this experience very easy & stress free! He’s great!!!

Jeremiah was wonderful! He told us everything we needed to make our decision. We think this will be a great place to store out travel trailer. Thanks Jeremiah. Colleen & Gene

Jeremy was very helpful today with explaining everything to me, since I’ve never used a storage unit before. He even made a map for me.

I want to thank Jeremiah for helping us make the best choice for our trailer storage space. He is very polite and amazing customer service. Great job!

Jeremiah was very helpful and patient with all my inquiries. I was shown the unit I was interested in on the first floor. The building was very clean.

Jeremiah was very helpful and professional! I would give him 10 stars. Great service and very patient.

I just got stationed and San Diego and needed a place to store my furniture until I moved into my new place and the customer service there was great. The employee Jeremiah was awesome walking me through the steps when I was ready to end my contract and will definitely use this place again if needed. Also very clean and SECURE building; I felt safe having my things there.

Awesome staff and facility. Temperature regulated so it's always cool.

Jeremiah was such a great help! Excellent customer service.

Jeremiah was very patient, knowledgeable, and professional. He was very friendly and helpful when we were renting our storage unit.

Jerry was amazing and super helpful.

Had a pleasant experience with renting a unit for the first time. Gesselle was really helpful in going over the options that worked best for what I needed. Thank you!

Jeremiah was quick and easy to deal with !

Jeremiah was a great help! He made things quick and easy for me, I’d definitely recommend this place!

Jerry provided excellent customer service. Best employee of the year. Ritz Carlton Service.

This is a great storage facility. Bright, clean & affordable & the staff is so helpful. It is close to home. The elevator is big so you get lots on it & cut down on steps.

Jerry was provided great service today thanks for the help !

Fast, easy and clean check in Gesselle was great!

Gesselle was very helpful and patient in setting up my storage account.

Customer service is excellent, very friendly staff. Would highly recommend this place!!!

Very nice new facility, friendly employee at the front. Online e-rental helpline not so helpful though.

This is by far the best storage unit facility I’ve had! I was able to make a reservation/rent/move in within an hour. Amanda called me as soon as I confirmed and set up an appointment for me to come in to complete the check in. When we arrived Amanda was so friendly and helpful and checked me in with all the details and was beyond knowledgeable in regards to every question I had. (Seriously, you should rent here because of how great she is!) the property is very clean and feels very safe. I would not mind going in here alone at night being a single woman. I look forward to storing here going forward.

Amanda was very welcoming and helpful to us during our visit today. Earlier this morning I had scheduled an appointment with her for the afternoon to show us some units and sign a rental agreement. She had us in and out quickly and was quite friendly throughout the transaction. I highly recommend working with her if you can. Thanks Amanda!

Great job Angela! Thank you for your great customer service.

Amanda Excellent customer service great attitude extremely helpful and efficient

Amanda is the best! She is helpful, professional, and friendly. Facility is brand new and has great lighting and accessibility.

Roberto was assisting us on getting storage, gave us great tour, helped us to pick right size storage and was totally amazing with all! Great facility! Thx!

I was very happy with the whole process. Reserved online and got a call right away. Once I came in I was helped by Jerry who answered all my questions. I also was happy to not be surprised by any hidden fees and was all laid out up front.

Jerry was quite helpful during my visit.

Jerry has been awesome! Thanks!

Needed somewhere to move my things at such a short notice. I was able to call public storage and even if I couldnt afford with the space I needed they went and searched places for me until I was satisfied with a fair price. Plus a $1 for the 1st month’s special. That’s cool.

Roberto was excellent. Very fast service and got me a $1 promotion. I will recommend this location to family and friends. Ask for Roberto!!!

Im highly appreciative for all the assistance I always receive at Public Storage. Amanda was able to answer any question I had and go thru with the process it took to get everything taking care of.

Amanda was great. Very knowledgable. Online pricing was much lower than competitors.

Reserved a space earlier today, went in to check it out. Amanda showed us around. Very impressed with facility...clean, well lit and convenient. The deal-maker was Amanda's customer service!!

Never owned a storage unit nor do i know about it, but Amanda was very helpful and guided me to make the right decisions, 10/10 recommend. Thanks Amanda! :)

Roberto was so helpful with getting me checked-in and making sure the storage unit I chose was exactly what I needed. I couldn't recommend this storage area more! It was clean and sanitary with the option to buy things I didn't even think I might need, like a LOCK! If you need a storage unit, this is the place to go!

Great customer service! Kind, friendly and quick service.

Clean brand new facility with climate control, cameras, and keypad entry. Online reservation was easy to use. Roberto and Martha were so friendly!

I was helped by Roberto he answered all of my questions and helped me pick which unit was right for me. He was very knowledgeable and I will definitely recommend this location to my friends & family !

Thank you Heather for your help! We can’t wait to move it ❤️

I had a great experience from the keypad doors to the efficient lighting. Wendy was a super efficient manager

The employees at this location know the products and services well. Each interaction with them has been a great experience.

I recommend this facility very highly. It is very clean, with well lit, climate controlled units. The staff especially Wendy at my Carmel Mountain location is extremely helpful and friendly.

Easy and secure access. Very clean and good lighting.

Excellent freindly service. Clear communication. Very clean and tidy facility. Walk in and you will see what sets this place apart from other storage facilities immediately.

Great storage space at a great price. Super clean and staff, especially Wendy, are all wonderful

Very friendly staff. Highly recommend.

Great space, great staff and service. Can say enough about their community involvement.

Management was friendly, thorough and were quick to offer help when I struggled with the door latches on my unit (without being asked). All in all a very pleasant experience.

CubeSmart is great! It has climate control, clean, bright, secure and easy to acess! Wendy the manager is great, very friendly and professional. Othman is wonderful, he set us up with a unit quickly. He help us dispose a few items that we no longer needed. Thanks so much to both Wendy & Othman for being so accommodating towards us. We definitely recommend this facility especially when the staff is so nice and the price is so great too!

Wendy is absolutely amazing! She is very nice & friendly and explained everything to me and helped me select the right storage size to fit my needs. Othman is also very kind & friendly. He helped me with my lock. The facility is very clean, bright, secure and is climate controlled! The price is very good! I really love this place, it's convenient and easy to access! I recommend this place and their great staff!

Excellent service, great company. I support it's values, and the staff was excellent and friendly.

Super clean, wonderfully easy to work with and extraordinary customer service! Would definitely use this facility again based on our interactions with the staff alone. Excellent work Wendy and Othman!!!

This is a great facility. Everything is new and very clean. It was easy to rent and the manager was extremely helpful and friendly. She called me to explain everything after I made the online reservation. The lockers are inside, seem very secure and are easy to access. Great customer service. I highly recommend.

Mr. Othman Al-Dulaimi is the manager and is simply awesome. Amazing customer service, extremely helpful and friendly. I highly recommend CubeSmart but definitely pick this location if you can - the staff here makes sure you are taken care of.

Wendy and Othman were awesome and continue to be very helpful every time I need them for anything related to my storage unit. They are very honest and up front about costs and will clearly explain all fees straight away to you. The facility is very clean and secure. You really shouldn't look anywhere else for storage if this location meets your needs for proximity.

I came into Cubesmart not knowing what to expect, I went to few other storage units and didn’t get the service or information I needed. I came to this location and was greeted by Othman, he gave me everything I needed to know and more it was great 👍!!! He even gave me a run down on price and took the time out to give me a tour of the facility. I was very pleased by the service I got from him. I will be using this company to hold my things that are dear to me and my family. Thank you Othaman 😀

I shopped around for self storage, and cubesmart was the cleanest and best price option around. Would absolutely use this location again. The staff were very friendly and made the whole storing/moving process seamless. Also great location right off the 15.

I needed a large storagebapace ASAP and Cube Smart saved the day. From the phone inquiry to reserving a unit to giving me a tour and finishing up the paperwork, all took less than 30 min.!!!! Wendy, the GM at the Rancho Bernardo location provided me with superb customer service. She was very accommodating and always pleasant. The facility is brand new and has plenty of parking space and to maneuver your car/truck around which is always a plus to me. I would highly recommend Cube Smart for anyone looking for a storage unit, large or small. Check them out!!!!

My initial experience was all that was needed for me, I had the best experience with CubeSmart. It was all thanks to an amazing manager Wendy G. If it was not for her I would have never achieved my goal, I am forever grateful for how smart, charming, and most of all for her kindness. She is the best manager I have ever had the pleasure to work with. Thank you Wendy G. I appreciate everything you did to help me get a storage to fit all my belongings. I am forever grateful, and this is the only place I would ever use a storage because of the excellent quality of work that gets put into this business.

Friendly staff and great facilities

Othman , was great help , this facility has it all. Prices and customer service, I do recommend this facility

Excellant customer service from Wendy. 1st month free is real. Only had to pay up front, the administrative fee and the lock. Total was about $50. Big facility, air condition, very new.

This facility is top-notch! New and clean. Othman provided outstanding service. Made it a very easy move-in process. Would definitely recommend

Wendy is the representative who helped me. She is courteous, professional, and helpful. She even offered us a cart/dolly, to make moving things easier. They also leave the carts/dollies in the customer area, after closing. That was really helpful one night, when we moved 12 bins that eached weighed 20 pounds. I'm glad I found this storage!!

Is the world trade center location open?