Public Storage Self-Storage Units at 9550 Kearny Mesa Road, San Diego, CA

Anna is very nice and helpful, always willing to offer suggestions to lower the cost for my daughters’s storage space. I am grateful that Ana recommended us to move to a smaller unit and was kind enough to find a unit next to the old unit so moving was much easier. Thank you for the great service!

Thank you, Ana!! Great customer service, very thorough and friendly! I walked in on their meeting yet she still made sure to take care of my needs! Thanks again!

Very unprofessional - no one onsite. Appt only (found out by calling cs) but it doesn’t state that when renting online. Someone should be here to assist. I received a voicemail stating they would be here to meet me but office was locked and empty all day.

Long time customer with Public Storage who really appreciates the property manager Ana's consistent, courteous and friendly attitude. Any time I have a issue she always takes the time to resolve the issue and never passes me off to someone else or some customer service number I need to call. Thank you Ana!!!

Reserving and then formally Booking a unit took under 5 minutes online and getting my access at the front office couldn’t have been easier when I arrived. Tbh I had heard some horror stories about self storage and I’m grateful that this location/the online terminal for public storage made the experience way easier than I was expecting. The wonderful attendant at the office helped me get a second unit sorted on very short notice and even offered to keep an eye out for a single large unit when it became available for me. Then, when I ultimately didn’t need the second unit it took her seconds literally to sort that out and not charge me for it despite my having just paid the rent. I originally went in to the office to tell her I wouldn’t need it so she could put it back on her inventory list, assuming rent was just paid, but might as well let her know it’d be empty. she offered to refund my months rent and just held onto the admin fee which is more than fair. I wasn’t expecting a refund at all since I had just rented it minutes earlier lol. I’ll definitely be recommending this place to others. Great experience and the office/facilities and the storage areas are clearly well looked after.

Melanie was very helpful and attentive!

Absolutely useless. We booked a unit weeks in advance, were called the day before our reservation to confirm that we still wanted the space, confirmed that we did, and showed up the next day to get the key only to be told they didn't have a unit for us. Had to scramble just to find a second place near us as our POD was coming that same day. The people in their office are nothing more than receptionists who cant do anything without calling a manager who is constantly "busy" or "in a meeting". Joke of a facility.

Ana was great, she was attentive and very helpful throughout the hole process. I recommend you doing the rent process at the unit! Thanks

Anna was friendly, professional and accommodating. Made me feel like I had made a good choice and walked me through the rental process in an efficient manner. Great experience.

Complete bait and switch. They started me off at 125/ month. Within 3 months tried to jack the price up to $158. After 6 months they did. just recently they upped the process to $174. Corporate greed at its finest! I will be moving out soon. Do NOT start with these people. They do NOT care about you or your business! Compete scammers! 💯! Stay away!

Great place for storing stuff!

Great storage facility! Ana was amazing in setting us up this morning highly recommend

Super great service! Super fast and efficient. Thank you Anna!

Anna was amazing!!!

Ana is the best employee to talk to

Wonderful storage and great customer service Ana! She’s the best!!!

The front desk was very helpful her name was Anna.

I have only dealt with Ana at this location, and she is the best! She patiently and kindly answered all of my questions, she showed me how the app can open the gate, and made my check-in so easy. I really appreciate good and kind service, and that's exactly what I got. And the storage space is nice and clean too.

Large space and good service. Anna is very helpful

Very nice service. 100% recommended! The staff is pretty nice. Great experience!

Great customer service , cleaned spaces and very easy paperwork ! Thanks!!

Amazing customer service. Ana was great thank you for showing me the unit and getting me set up.

Great customer service and assistance! friendly and patient staff member :)

Ana was super helpful in setting me up. The website was giving me issues, but sue was patient and friendly in helping set me up with my account at the office. They have their app which allows me to access the gate without even punching in a code anymore, making it super convenient. This location looks super clean and I'm glad I got a spot here.

They showed me the facility in a professional way thank you Public storage

Great storage and staff was very friendly!

Great customer service.

Got my first storage unit here. Service was fast and excellent, would recommend

I went to look for a storage melony was really helpful and really nice. Definitely recommend this storage place

Raised rent from 225 to 278. 23.5% increase just to squeeze money out of tenants.

Muy buen trato y a tension Y aparte disponibilidad de maravilla Muy recomendable y los precios mas accesibles que otros cercanos

Affordable storage with excellent customer service. Ana was super helpful and made the process so quick and easy!

In need a of a 5'x8' storage unit in a rush. This is my first purchase of a storage unit and I had a great experience. Ana was an absolute delight, going above and beyond showing me the available units. She even found one that was even more convenient!!! Ana also assisted me in making sure the Public Storage app was functioning correctly and I was out within the hour! Clean, secure, I would recommend this place.

Buenos precios y buen servicio. Recomendado gracias Ana ubicado a la salida de él freeway. Muy feliz con el lugar.

I was sitting out back of public storage eating a sandwich and chips. Enjoying the surroundings of nature. Listening to traffic on the 15. The bird's all tweeting. Crow's cawling at each other. Just another area to get away from everyone.

Ana was super nice and helpful! :)

Great customer service

Melanie very professional nice helpful going to setup app now

Been storing my stuff here for over a year now it’s always super clean In the location. Every time I come Anna it’s always super helpful if I need anything. Would recommend this place to any one looking for storage.

Anna was very helpful. I appreciate the kindness and attention I received. Thanks for the great experience.

It's very great storage

Robbed, no visible sign of entry to my storage.. 5 months later they raise my 10x10 rate that started 1 year ago at 120 to 218 a month ..? No update on theft .. others robbed .. police no help .. when you call police you have to stay there until they arrive .. or be very very close to meet them in minutes., I waited 6 hours to do a police report., .. Staff was nice but uninformed.. security is poor

Great customer service! Alesha was very friendly, customer-oriented. She explained the rental process and helped me with the app. Very professional and courteous--thank you Public Storage for having such a wonderful person on your staff!

Anna helped me "Move Out" and everything was great. Nice and Easy.

Anna at Public Storage was amazing she over exceeded my moving needs Amazing Thank You!

Ana at the front was very welcoming and helped us promptly! Nice clean facilities & easy to unload.

Melanie is a rock star!!! Thank you soooo much! Aloha :)

Very friendly and helpful, first time getting a storage. Was super easy and painless!

good facility

Buen servicio

Convenient clean and safe location which is what a lot of people storing usually look for, also they have friendly staff which is a plus!

The kearny Mesa website only shows pics of a single car garage roll up door. Beware some of the units have only a regular size person doorway. When this wouldn’t work for my needs location said they would refund IN FULL, but then sent me a check $23 short saying I was charged an admin fee! I never used their service! To make matters worse the check was not cashable by their bank! It’s been 9 mos and I have not received one cent of the $73 I was charged for a unit I never set one foot in! PS is shady, deceptive, unprofessional and out to hustle the consumer any way they can.

Awesome customer service. I did a bone head mistake of not locking my unit properly. They called me that evening and told me so. They asked my permission to lock it until I got there the next day. What a service .. ⭐⭐⭐⭐⭐

Mike gave me 10 star service! Very helpful and very considerate!!

Mike was fantastic and very helpful! Great customer service. The online process was simple and gave me all of the information I needed! Highly recommend!

Mike was most helpful! Upon move in, which I rented online... I decided I wanted a different building. He went above and beyond, got on the phone right away to see what could be done. Within a matter of minutes, I was successfully relocated to Another building. Mike made sure I had everything needed on site and administratively before my departure! He was so nice.. he even helped with boxes! Wow! For people who are wondering which location to rent from. THIS IS THE ONE!!!

Mike was very patient , professional, and personable . Really great experience, would recommend this place to everyone!

Ana is very good at attending and giving the service.

This location is the best. Everyone I’ve dealt with is courteous, efficient, and helpful. Absolutely the best customer service from Mike last week when I had to switch to a bigger unit. Timing wasn’t ideal for me (it was semi last minute and no time to recruit help) but it needed to be done ASAP. Mike checked on me several times and made a couple suggestions that sped up my “moving day”. Mike even brought out a cold water for me as it started to get a little toasty outside. It was much appreciated since I was climbing stairs when removing items from the old unit! I will definitely recommend this location next time someone I know someone with storage needs.

Mike the Manager was phenomenal in helping me move to a larger unit from my smaller space. If I could give him 10 stars I would!

Due to some unforseen circumstances, I found out last minute that I was going to have to move and only had a month to prepare. After browsing online I came across this Public Storage location. They had the best prices and had a promotion on top of that where the 1st month was only $1. I went expecting just to see the unit, but after Mike, the relief manager gave us the tour and was able to answer all my questions, it was a no brainer to buy the unit and relieve a lot of the stress that comes with having to move unexpectedly.

Public storage had great rates and the guy who helped me, Mike, had great customer service and was very informative and helpful. He did forget only 1 thing which was the string for the light in my unit, but other than that, he did a great job in assisting us with getting a unit and showing us 'the ropes' of the facility and the unit itself. 👌👍💯😊

I came to vacate my storage unit and had some troubles with my keys, and Mike was incredibly helpful. He was very understanding and worked quickly to get my issue resolved, and he even brought my friends and i water and checked on us continuously while we were working. He went above and beyond for us and made my day.

My husband and I had a wonderful experience today at Public Storage. We were helped by the kind gentleman Mike S. As soon as we arrived we were happily greeted by Mike, who helped us finish our reservation and made the process a breeze. Everything was explained in detail so there is no surprises. He throughly answered all our questions with patience. Mike really showed he cared by walking us to our storage unit so we knew exactly where it was located. This was a huge deal because I know we would have definitely gotten lost and frustrated trying to find the unit. Mike is the kind of person you look forward to seeing because his energy is good. Thank you Mike for the help! Public Storage is lucky to have him.

Anna from Public Storage in Kearney Mesa was such a friendly professional, she kept my business with the company. Right now with labor shortages all over, it’s hard for everyone. In fact my storage is at another location, and I learned Anna had traveled that morning to juggle business at three locations. Despite this, Anna was cheerful and helpful. I even received a follow up voicemail later that day. Thank you!

Good customer service. Thank you ana!!

Great location, Melanie was awesome so quick and easy, she made it a great experience!!

Melanie is a nice lady and very helpful I had fun talking with her

Melanie did a good Job ,thank you

This location of storage is real good with fresh air inside and nice customer service, especially , the girl Anna , she is really helpful. It a good storage to choose

Melanie was awesome

She was asmoe and very helpful

Melanie was really nice and the check out process went really smooth. I recommend this place anytime

Melanie was very helpful, I had an issue with my bill and she was able to correct it.

Had a great guy to help!! Best experience!!

Lydia was excellent and friendly and kind. Excellent all the way around!

Cameron's help is greatly appreciated! Very helpful and great customer service!

Good customer service Lydia amazing and friendly

Lidia has been awesome. Great customer service. Thank you very much!

Clean, well-maintained, easy to get to. We just wish we could access our storage unit later than 6pm.

Lydia was amazing, upbeat, personable and knowledgeable. It was so easy to rent a unit!

Cameron was my storage agent. He wss extremely helpful and courteous. Thanks Cameron!

Thank you lydia you were great helping me to day

Lydia was wonderful at helping us get our storage unit. She went above and beyond showing us all the available units. Going through the entire process, and making everything smooth for us. Hands down the best storage unit rental service we have every used thanks to Lydia.

Ana was very helpful to me and my wife. She gave us more insite and knowledge about the units. She helped us out with the app. Very helpful I will recommend to friends and family.

Very helpful!!!

I had a really good experience with Geselle, she was really helpful and we experienced good customer service.

Gesslle was very nice and helpful, I have always used public storage, and it’s because of people like her.

Excellently run complex. The staff is very helpful and always present during open hours. Giselle is very good to work with. Prices seemed very competitive.

Smooth checking in and vacating from the storage area. Great customer service by Gesselle! Highly recommended

Geselle was great helping during our move in and out of the storage unit. She gave us great service!

Jerry was a great help with the rental, he really helped me get a good outside unit forna great price

Excellent service. Gisselle Helped out a lot.

This location was really convenient to my work. You can drive right up to the key pad to open the security gate. I had a small inside unit and the place was always clean and they keep it pretty cold which I liked so there were no issues with mold or musty smells. There was a small issue when I cleared out my unit and closed out my account, but Giselle took care of it right away and called me to let me know it was resolved. I would definitely recommend this PS location.

Cameron was SO HELPFUL with getting me all set up. He was polite, responsive and I was blown away by how quickly he got it done. I love it when people do what they say they are going to do. That's Cameron for you.

Melanie was a joy helping me with the process of setting up a storage unit for me. Everything went smoothly. Couldn't ask for a better experience.

Melanie was a great help. Got a good deal on the first months rent plus 24 hour access. Thanks!

Melanie was very helpful and able to work with me.

Everyone was so helpful with my move in, locks & setting up auto pay! The property was safe & secure. Jerry was excellent in helping with my move out! I would definitely store my things here again. Thank you so much!!

Jerry it's very professional! ,Rock's!

Weird guy.

Was greeted by Jerry when I arrived I was uncertain of size I needed and Jerry took the time to show me the different sizes available to decide which unit would suite me better thanks for all the help

It is one of the best services I have received, he knew exactly what he wanted and was very efficient and fast in his work! Thank you very much for your help Jerry

Very narrow drive ways. Hard for a longer trailer

I wanted to give Chris some credit. He made my first experience with storage rental quick, easy, and simple. He walked me to the rental unit and provided all the information on a nice little card I can fit in my wallet. Great service, reasonable price, and staff is friendly. Thank you again Chris for the great customer service.

I had the pleasure of meeting Roberto, he is very professional, very helpful, and extremely good looking. I am glad he was there

Exceptional service from Roberto! Really appreciate the assistance he provided.

Amazing service! Roberto was such a great help!

Roberto was great. Very friendly and fast. He is my definition of customer service. He also gave me the 1$ promotion move in special. Can’t beat that. My unit was clean and ready for me to move in. I will definitely recommend this location to my friends and family and tell them to ask for ROBERTO.

Chris was a great help, made himself available to our crazy back and forth decisions on the unit and helped get me set up easily and conveniently. Exceptional performance and quality

Chris was a huge help for me getting my unit, had the courtesy to show me both the original i wanted, and the larger one when i asked. I ended up getting the larger unit and i think the help he provided was perfect!

Gesselle was AMAZING! I was stressed, need to move, and she was calm, knowledgeable, professional and sincere. She had my best interests in mind and showed me the unit best fit. Thank you for making this easy, Gesselle.

If you need storage this is the place to go just ask for Chris.

Amanda did great job should a 10

Melanie and Lisa were amazing and were super friendly and super helpful and would recommended this facility to all my friends and family. Thank you so much for tour assistance.

Checked in fast and easy. Lisa helped me out and was amazing friendly knowledgeable and a very safe place to store your stuff.

I had a great experience with Lisa! She was very accommodating and helped me find the best fit for me. 10/10 Great experience.

Angela was very helpful

Very clean and easy to get to. The manager, Angela was very quick, thorough, and professional. The prices are phenomenal. Thanks much!

Lisa was a great help and very professional. She covered all the documentation throughly and guided me to my storage location. She gave clear instructions and informed me of all the details needed to access the property. Thank you

Wonderful place had alot of help and was in and out with a unit

Lisa was very helpful in setting up my storage space thank you.

Great service!! Lisa was very nice and helpful :)

LISA was excellent. Knowledgeable professional and helpful. Quick and easy with everything explained I couldn't ask for anything better five stars

I moved out to my dorm, and need to find a place to store my stuffs. Lisa helped me with all my storage needs. Thank you!

Friendly staff.

Sandra is very sweet and professional she answered all of my questions.

Units are smaller than advertised. Bought a 15x5 unit and after measurement it was only 4.5x14.5 feet.

Lisa was tremendous help made the whole process super easy!

Fast friendly easy freeway access

Melanie was a very good help in setting up storage facility

Lisa was very professional and informative. She answered most of my questions before I had to ask. She accommodated my needs promptly and was extremely kind and patient.

Good management, and good information & details about the company, from Lisa, and Melanie.

Update: turned in my unit today, 3 months from when I got it. Lisa helped us out, she was very friendly and quick. We were out of there in less than a minute. Overall very satisfied with public storage's units, pricing and especially, emloyees. Will definitely be back for my storage needs. Mike was amazing! He was very knowledgeable and helpful. I will definitely recommend this place to my friends and family because of the good pricing and his service. Thanks Mike!

Sandra was extremely helpful polite and accommodating. She even helped me unload my box truck and load up my storage. 10 star!!

Was not happy at all with the customer service and policies of this company. There are too many other quality storage places out there to give your money to Public Storage!!

Lisa was very helpful. She helped expedite the process by being knowledgeable on the property. Created a positive experience for me!

I meet Manny Moe And Jack they are really awesome dudes,,, Super cool And Grovey

Clean and secure. The manager was friendly and explained everything thoroughly.

Good customer service.

This place is very secure and the staff is always friendly. Angela was a great help in getting me setup and her knowledge of the company is very keen.

Angela was great! She helped us with all of our questions and got us in fast.

Spacious and clean facility. Angela in the front office was very helpful and accommodating. A pleasure to do business with. Thankyou Angela for making this process less stressful:)

Terrible place, poorly maintained and no accountability when it comes to management. Out unit was broken into it and we lost valuable belongings. Property is very dirty, lots of mice and spiders everywhere.

Unstable management, old property full of mice. New district manager named Dave who’s very rude and disrespectful. Going to leave this horrible place as soon as possible...

Was such an easy move in. Quick and efficient ,just what I like. Space was just the right size. The building was just off the freeway. Very convenient. Thank you for your help Lisa.

Thanks Angela for a quick and easy experience. Showed me all my options and was very helpful!

Very friendly customer service from Lisa

Lisa was very helpful and knowledgeable about all things pertaining to storage and handling. Could not have had a better experience! Thank you so much for making this go so easy and smooth.

I had two storage units here within the last year and had a great experience. Lisa was terrific and the primary reason why this place runs like clockwork. She has consistently been professional, friendly, helpful and trustworthy. I have had bad and mediocre experiences with service at other storage places. Lisa is a star. Moving and storage is never fun so you just hope for a place you can trust and I found this place to meet that standard.

Lisa is very nice and accommodating, she made sure everything went smoothly

Angelia was such a great help! Thanks for making it quick and easy!

Lisa has been a wonderful help! She made it easy to set up storage. Thanks Lisa!!

Lisa was very helpful and friendly. She displayed exceptional professionalism and great customer service. I really appreciate all of her help.

I had an amazing customer experience with the Public Storage. After I got my notarization paper, the lady at the front desk - Lisa was extremely helpful in thr whole process as I was taking care of the storage unit. Throughout thr whole procedure, we had a great communication with the location and were able to finish the job. Much recommended!

Lisa was very cool, professional, and helpful. She answered all my questions. She helped me to get a better unit that I already had reserved. She was very clear with the terms and conditions of the contract. Great customer service. Happy to be here.

Excellent service. Lisa was professional and proved expert in knowledge of all facets of the process. Lisa was very pleasant, like an ocean of kindness.

excellent service by Lisa!!

Mike helped us with storage and helped us with location and explained everything thanks Mike

Mike was a great help and very pleasant to work with me in getting the right unit for my needs. Every time I come in he's got a big smile on ..thanks Mike for making the stress of moving not so stressful...👍

Very nice and secure facility. The staff, Lisa, was very friendly, helpful and knowledgable. Helped me coordinate every aspect of moving in and getting settled. Wish every storage had someone like her!!!

Absolutely a grate experience Lisa is very knowledgeable and help me with everything I needed when I walked in. And got the perfect unit for me on the spot.

Lisa helped me out today and was super helpful and handled multiple customers at once. Very professional.

Lisa was very helpful and kind. She was very informative and knew all the information off the top of her head. Any question I asked was answered immediately, the prices here are very reasonable, and they can accommodate you needs. Would recommend to a friend.

Mike was extremely helpful in helping me get situated in my storage. I had trouble moving in a few times and he went out of his way to help me and I couldn’t be any more grateful. Thanks guys!

Angela is awesome!

Lisa was extremely helpful with our move from Las Vegas to San Diego. She went out of her way to make sure everything went smoothly with our move into storage. If you need storage I highly recommend this location!

Just acquired a storage unit at Public Storage. Lisa is the employee who assisted me and she was wonderful. Very friendly and informational.

Excellent customer service! Lisa was so polite and eager to assist with everything i needed to move in and out as smoothly as possible. 👍👍

Lisa was a great help! She walked me through the whole process. Answered every question I had with a smile!

Great service! Thank you Lisa

Lisa is very helpful and were satisfied with her work

We needed a storage that’s closer to our location and Lisa was very helpful in looking different options for our need. She walked us through everything and done in no time. Excellent customer service.

Fast and easy

I have a boat that needed inside storage. I had Mike as my customer service. He went out of his way to make sure I had everything I needed to finish the job. Mike came and helped me but the boat in the storage. Hd was so wonderful and professional. Thank you Mike and public storage.

Lisa walked us through the entire process in a professional and timely manner. Would recommend to anyone looking for storage. They also have a pretty good deal for the first month!

Lisa was super nice about getting me all set up! Facilities are clean and well maintained. Great pricing, great staff, great experience!

Mike was awesome! Straight forward and helped me find what I wanted!

This place is awesome! I got a great deal for the first month on a 10x20. Lisa was super helpful and very efficient!

Mike did a great job he help me find a storage unit. He was so nice to find us the best price. Thanks Mike!

Mike was very nice and helpful Thanks Mike!

Amazing service and friendly staff. Mike was able to help me very quick and even processed my reservation after hours when I was super late. Thanks Mike you're the best!

Mike was very helpful.

Miss Lisa was outstand,she was very quick and passionate with me.I totally appreciate her service.So thank you Miss Lisa.That was my first encounter with public storage.I been with public storage for 8 months now.Was behind on my storage.Miss Lisa who I feel I owe so much to.From keeping my stuff out of Lein.She is why I still stay at Public Storage.What a outstand. Person she is.And the company is very lucky to have her.To me she is what makes this place.She is the best.Thank you Miss Lisa

Lisa is an amazing employee and have the best customer service experience.

Excellent service

Lisa was very helpful and knowledgeable throughout the process. She made The whole experience pleasant.

Lisa is amazing and gave quality service! You should definitely use Public Storage for your storage needs 😄

Quick and easy. Super fast with all the online and paperless business. Lisa was very helpful

Moved out.. Went Next door 40% cheaper, staff is friendly and they don't gouge their customers. Why overpay when you have limited access hours, poor road conditions and a nonresponsive staff. The regional called me 2 weeks ago .. Been waiting a call back...

Lisa was very helpful & have had a great experience!

Awesome service here I came in and had a very easy time understanding how everything works. Lisa was wonderful and very kind, she gave me a nice tour of the unit and clear explanations of all the requirements and policies. This place is very safe they have cameras everywhere to protect your stuff and your locks are checked periodically to make sure its safe. Great experience truly recommend.

Junie was simply the best, she thought of everything before I could even ask!! She made the whole process easy and personable I am a customer for life!! Will never go anywhere else just because of HER!! Give that woman a raise!!

Lisa was fantastic - had the unit swept and ready to go when we arrived. Walked us through the process, and got us set up smoothly. Ask for her.

Lisa was extremely helpful! Renting a unit was quick simple (I was able to set it all up during my lunch break!). Thank you Public Storage, Miramar!

Convenient, reasonable.

Very nice storage spot! Brandon was very helpful and made reservation very smooth!!

Ana, thank you for your help today. You are amazing, Public Storage is lucky to have you represent them. Have a great time,

Why would you raise my storage fee 30% after 4 months? Why wouldn't they point out when leasing the space ...that they have the right to raise the rent whenever and any amount.. Buyer Beware..

Why would you raise my storage fee 30% after 4 months? Why wouldn't they point out when leasing the space ...that they have the right to raise the rent whenever and any amount.. Buyer Beware.. Like Answer

Lisa was the on that helped me

Great customer experience from lisa

My Experience was very fast and easy!! Lisa was great with going through the procedures and gave me everything I needed for the future! Definitely recommend.

Lisa was very sweet and incredibly helpful and made sure all our questions were answered! Made our visit quick and painless!

April was extremely helpful and personable, and efficient too! I was able to check in and finish all my paperwork with time to spare on my lunch break. Great customer service!

Lisa was very helpful with my storage needs.

Walked me through the process smoothly and quickly, gave me a space closest to the outside to make it easier for me to move in and out of storage!!

Excellent customer service. Lisa was very accommodating, and explained every procedure and security measures of the storage facility. I highly recommend this place.

April was very nice and helpful, one of the best service we got in public storage 😊👍👍👍

Amazing Customer Service!

Lisa is fabulous!

Great customer service. Lisa was very helpful and very nice

Great customer service! Got in earlier than I thought, and I was quickly assisted with getting storage for all my stuff.

Chris done good.

Pretty good service. Nice and quick.

Lisa was awesome! Closed out with no hassle.

Did an outstanding job with helping me pick the perfect storage room

Quick, paperless, and simple. Lisa was very helpful, she gladly provided me a tour of rooms and set me up for success.

Lisa was outstanding, her service was amazing would give 10/10 if possible

April was great!

Lisa was extremely helpful and friendly. She made the process very easy. Will recommend.

I had a fine experience storing with them, but I ran into two large issues that were time-consuming to resolve. First, I felt like my stuff was safe and secure, and the premises were clean and the location was convenient for me. The first issue was that the rate I was quoted online and reserved at was not the rate I was billed for my storage unit of the same size. Each month I was expected to pay $50 extra and then they would credit me back, until after many, many calls someone was able to adjust my rate to the online quoted rate. They claimed it was a systems issue and they were friendly about it, but it took awhile to resolve. The second issue was with getting the promised refund for moving out mid-month. I moved out and checked out on June 7. I received an email confirmation, but no confirmation of a refund for a partial month. I called them finally on June 12, and they said, oh, you have to call to request a refund. Sounds like a way to take advantage of people to me. Also, the woman on the phone couldn't tell me how much my refund would be. But it will take 6-8 weeks and I will get a check in the mail. So I have no way to verify if the amount I'm going to get back will be correct. I never should've paid upfront for the full month knowing I would be moving out, but the online site doesn't take any of this into consideration. Why advertise that your storage is convenient and you give refunds for partial months if you make it so difficult and time consuming for your customers? What a hassle.

Great storage unit that lets you use your own locks!

Great customer service!

Lisa was a great help answered every question I have She went out of her way to help

Lisa was very helpful setting up our account! Note in case you need it—no trolleys or carts on site

Lisa was amazing. Very friendly and articulate.

Good deal on the storage space. Staff was very friendly. Quick and easy process. Overall good experience.

Easy setup, good location

Got great service from Lisa. Very friendly and gave great customer service

Lisa was EXTREMELY friendly and made checking in a quick and easy process. Highly recommend!

Lisa did an amazing job giving me all the details I needed to get started with my storage unit. Thanks !!!

Great facility, friendly staff, and during the Summer Kickoff Sale I got a fantastic deal on my unit! Just PCS'd to Miramar and it's halfway between the base and my apartment so I couldn't ask for anything better.

Lisa was extremely friendly and professional.

Very nice and helpful

A good deal on a storage space. Enough room for a large private truck to move around. Moving vans take a little bit of work moving around but not a problem if you're used to it. Staff very polite and accomodating.

Rachael is really nice and friendly. She made the transaction so easy for me. I really like the unit I got! Thank you so much!

Rachel was so awesome! I was in and out super quick and she was very knowledgeable. As a small business owner, I appreciate the wonderful customer service!

Excellent service! Lisa was great!!

Lisa was very informative when we went to see the storage unit. And provided excellent service. They had a great storage special and we ended up renting the storage unit. The process was fairly quickly.

Thanks Lisa, great service!

Lisa was great help and very nice. Thank you Lisa.

Clean space, great service! Can’t go wrong with this storage unit.

I was ready to move out of my unit and received excellent customer support. I lost my storage unit key which could have been a nightmare. But the woman at the front desk gave me a referral to a locksmith and helped make the process go quickly and smoothly.

Rachel was incredibly helpful with my move in process and had amazing customer service! I’ll definitely recommend public storage off Kearny Mesa to everyone I know! Thank so much Rachel! 😊

Lisa helped me so much by virtue of explaining the rental process thoroughly with a kind voice & smile, she’s a keeper👍

Overdue thanks to Lisa at Public Storage on Kearny Mesa Rd. She is always friendly and always busy doing something to keep the property ship-shape. She was also very conscientious in resolving a maintenance issue with the roll-up door for my unit. The property is well run by the whole staff, conveniently located just off I-15, and is recommended.

Great experience and facility for storage. Lisa provided excellent service.

Rachael was awesome, very helpful and great communication skills. She made me feel comfortable keeping my stuff here, and confident that I’d have great customer service available if I needed it. The facility is clean, the location is convenient, and the prices are fantastic, I’m super happy with my unit.

Lisa is very kind and very helpful.

Lisa was so kind and accommodating. The check in process was simple and quick. And a really good deal also.

Lisa was great! We have been using this location for over a year, and this was the first time we have worked with her. We transferred to a bigger unit, and she gave us all of our options, a tour of our new unit, and even replaced the bulb in our old unit to make moving easier! Thanks Lisa!

Lisa was super helpful, this facility is secure and easy to do business with!

Lisa was extremely helpful, helped us find a storage space, and got us setup quickly.

Rachel did a tremendous job with helping my buddy and I out with getting storage units in a timely efficient manner. She explained all of the details clearly and spoke confidently about the business and details regarding the agreements. I HIGHLY RECOMMEND any and all people looking for a storage space to utilize this location and ask for Rachel to assist you.

Rachael was great. Process was fast and easy would recommend to everyone

Lisa was extremely kind, knowledgeable, prepared and helpful! Setting up a unit was such a quick and easy process!

Great customer service!

Fast and great service, Lisa was friendly and very informative!

Lisa was very kind, helpful and informative! The property is full of security and very clean. I am happy to be storing my furniture here.

Great location, awesome price and pretty good service !

Public Storage off of Kearny Mesa Rd is awesome and their staff are best in class. I needed something quick and so I found them via Google and reserved a space online. Went in and the staff was quick and friendly and within 15 minutes I had my space. The prices are extremely competitive and the location is perfect, right off the 15 freeway. If you need a storage unit, go there first, you will be glad you did ; )

Lisa who is the manager here was so helpful when I moved in and provided all the information needed. Highly regarded this for storage space.

Great service, Lisa got me set up quickly with the perfect space for my needs. Freeway close, easy access. Highly recommended!

Junie as so helpful walked me all the way to my storage broke down all the details and even had a lock ready for me to buy at the desk! Great attitude and great customer service I had an excellent experience!

Lisa was a great help. Very efficient with communication and direction. Thank you!

Lisa was great, easy process. I would recommend using them any time.

Second time here! Very helpful and easy to get a storage unit! I recommend Public Storage!

Great Service

Lisa was very helpful, kind and made the moving process so easy!

I have multiple storage units at this location and Junie helped us with storage acquiring an another storage unit today, she was very nice and helpful throughout the whole time! The process was fast, yet went over every detail I needed to know. Great experience everytime I visit here.

Lisa was amazing and explained everything thoroughly

I secured a unit for a decent affordable price. The service provided by Lisa at this location has been above and beyond my expectations. Thank you Lisa for providing me with excellant cusomer care. I would absolutely recomend this Public Storage.

Easy to access facility. Lisa was extremely friendly and helpful. Getting our unit took less than 20 min!

Lisa was great. Very helpful!

Lisa was very helpful and helped me move into a smaller unit quickly and easily. Facility is always clean staff has been great.

1st time here but as always I’m so last minute to book and move but thanks to Lisa she made a stressful situation smooth and convenient and very helpful with exceptional customer I cannot thank her enough for her patience and understanding as well! Thanks for your help!!!!!!

Get customer service and very friendly

Amanda was very helpful and patient with me

I had Amanda help me this morning. Made moving storage facilities a breeze. Love how secure the facility is and how they are concerned more about the people than making a dollar. She was super helpful and went over any questions I had. Couldn’t beat their web rate and location. Thanks Amanda!!

Outstanding

Very nice place , easy and convince. Brandon is very kind and helpful.

Rented here because of the location and it worked out great. Xavier hooked me up with just the right size unit at a very fair price in an accessible drive-up part of the complex. Only needed space for a couple of months but it was a pleasure working with Xavier. Would rent space here again.

Exceptional customer service from the site manager Xavier. We happened to lose one of the keys to our storage unit and Xavier was able to reach out to the district manager to get the lock removed so we can get into the storage unit the next day before the next month so we didn't incurr further charges. Amazing follow through, loyalty and friendliness to all. Thank you Xavier!

Xavier is awesome he explained everything very well

Great customer service

The gentlemen was very profesional, friendly and most important of all happy to be doing his job. He made my storage move as smooth as it can be. Thank you!!!

Xavier is awesome. Helped me out a ton. Dealing with an ex and storage is not fun. But he made it easy.

Xavier is such a blessing! When I first moved in, I was in a rush for space and never had a closet to store in before. He made sure that I knew everything I needed about the process, was amazingly kind in every interaction, and made the overall experience just wonderful! I only needed the space for a month while we reorganized some things around the house, but if i ever need to use a closet again, I will of course be seeking out Xavier.

Kyrie was very helpful and no-nonsense. 👍

I have a locker there that I share with my daughter, and it's an okay place. A storage place is a storage place. But, what earned this one a five star instead of the three stars the facility deserves is the management. Xavier is nothing but a sweetheart, don't let his burly demeanor fool you! He always has a smile on his face, is happy to answer any questions, and goes out of his way to help if he can!

Xavier was of great help today as we needed to get into unit after hours. He did everything he could to help and it was greatly appreciated

Xavier was very helpful and professional. He helped me get the perfect unit. I appreciate his professionalism.

I had a very awful experience plagued with incompetence and inconsistency. Two things that...to me...absolutely KILLS the customer experience. I spoke with the district manager twice after going round and round with staff but each time he seemed uninterested in my dissatisfaction. I even asked that he notate my account so I wouldn't continue to get calls regarding the same issue THEY created. Yet that didn't happen and I still got a notification regarding THE SAME ISSUE. I finally got to the point of moving out and begged him to resolve the issue and of course he did not...no notes...no nothing. Then after calling him again asking him to PLEASE resolve the issue...he had someone else call and confirm they've settled my issue and that man asked for a 5 star rating. CLEARLY there was no note about how unhappy I am. So I'm sorry...NO 5 stars here! What you can do better is create a uniform training program where everyone provides the same answer. Also please take away incentives for your employees until they're fully trained. They seem to care more about that then actually providing great customer service. STEP IT UP PUBLIC STORAGE!!!!!

I had to move super quickly and was freaking on mother’s day of all days! So Chris the amazing guy that he is helped me out. I’m missing an arm and he did not fail to be super helpful and caring. He would have moved all my stuff for me if I let him ;). Now I feel super secure that my belongs are safe. I thank him sooo much.

Chris was the best. He saved me I had to move out on Sunday, and thought that I would get screwed because it was Sunday. My new apartment isn't ready for a couple days and I was unsure how long it would take. He set me up promptly, and I was on my way. I got all my stuff in there and was ready to move into my new place. He made it fast, easy, and simple for me to get my storage unit and get going quickly. Great service! 5 stars

Chris was a true professional and very helpful. I had a very pleasant experience, thanks

Great customer service from Chris. First time renting a storage space.

Chris is awesome! Thanks you for all your help!

Chris Was a great professional employee Thanks Roy Gutierrez

Customer service was helpful and fast. Chris helped and explained everything to us and we were out in 15 minutes!

Chris was very helpful, i would recommend this location for anyone looking for a storage. Customer service was excellent !

Thanks Chris!

Chris is a good relief manager, answered all the questions I’ve asked, very friendly and great customer service.

Impressed with the customer service. Friendly guy named Chris? helped me find my unit so I can get started right away!

Easy process, great customer service

Brandon was very helpful helped me get moved in and settled in less than an hour, it's very clean

Staff was courteous and kind and always there to help if I need help

Branson was very helpful and professional. Unlike the call center individual

Good pricing, no problems. Audrey was always super friendly. Would use this facility again.

very clean facility , jazmin was very helpful with my move in when I first moved in before she left to a new property . I have recommended this place to a few of my friends since I've rented here . I even got a free water bottle now that's great customer service

worst storage experience of my life.... had to by ant killer for my unit... limited hours of operation is a killer for moving + they only do month to month.... lots of better options out there

Audrey was very patient and helpful. The property is pretty old , yet they keep it clean.

Great place, extremely satisfied!

A great place as far as storage places go. Brandon did an outstanding job explaining everything. He even walked me to my unit and showed me around. Good job guys.

Quick and friendly service , very convenient location , thank you very much Brandon !

Brandon and Audrey were fantastic! Quick and easy and I'm moving in in 10 mins!

If I could give a 10 star I would

Convenient location that is incredibly well kept. Both Audrey and Brandon are always more than willing to go the extra mile when it comes to providing quality service.

Right when i went into the office i was greeted with a smile. I only came to let them know i was vacating this month. branden and audrey helped me with all my questions and were very patient. They even offered me a water bottle after i said how exhausted i was from moving all day. Highly recommend, great customer service.

Recently went here to help a friend move out, Bandon the manager there was really friendly and helpful and made our time there more enjoyable

Great location, great service. Audrey was fantastic! Very helpful, patient and friendly.

Today I was at this location helping a friend vacate their storage unit and Anjanette the employee on site was very nice. She came and asked if we wanted some water since it was so hot outside. She was very polite and had great customer service skills.

Manager was awesome.

Nice place

Jazmin was friendly and very helpful with securing a unit with the entire process and paperwork. She was kind enough to assist me as she was in the middle of cleaning a unit out.

Amazing service! Jasmin always is friendly when I show up, remembers my exact unit when I go to pay. She's the definition of good customer service!

Jasmin was very helpful greeted me on the way in and helped me with every question I had , great customer service 👌

It's a storage facility! Not much to comment on. There customer service is not always good. Some of the ladies that work there are rude. I don't report them just because I know they need their job. Attitude adjustment?? Yes.

I've never rented from public storage before and I had a lot fo questions and Melissa was able to answer them all flawlessly. She had a really great Smile and a very enthusiastic attitude. I would definitely recommend her to my friends.

Awesome customer service from Melissa! Thanks!

My experience with Public Storage for the past five years was excellent. I'd like to thank Melissa and Jazmin for there excellent customer service. Thank you all.

I used this public storage for about 4 months and had a great experience. Melissa did both my check in and my check out and had no issues whatsoeverever. Although my unit was old, my stuff stayed safe during the time between apartmentents. I definately recommend it!

Melissa is fantastic...great rental experience start to finish.

Melissa is excellent.

Very nice storage facility. The staff are very helpful and considerate. The bathroom is clean. Secure and safe area. Totally recommend.

Great location, not too far from anything. FRIENDLY SERVICE ALWAYS. VERY HELPFUL, CLEAN, AND QUICK. KNOWLEDGEABLE staff who seem to love their job.

I love this place!!! Betsy is the best!!! She was very informative and completed my paperwork fast. She made me feel like part of the family!! Jonathan

Betsy at the front was very friendly. The location is convenient right off the highway 15 and the price she gave me was perfect. Recommend this place if you're looking for a well kept storage facility with helpful staff.

Convenient location, staff was helpful and friendly. Prices are the best.

Second time here great service great location. If ya got to move fast this is a to consider.

The on site manager Melissa was so helpful. She answered all my questions and was very patient in helping me decide what best fit my storage needs. It took something as stressful as moving and made it pleasant and easy!

Great customer service very friendly, betsy showed a lot of concern about the property cleaned up well.

What a great experience today with Kayla!!. I have been to this location a few time over the years, but today's experience was exceptional. She was such a joy to work with. A keeper for your company and others need to learn her customer service touch!

Heather was extremely nice and friendly even after I spilled water on the floor. she helped me change my policy and make sure that everything thing good before I left.

Good prices and location. Customer service is nice and approachable.

Chris is very helpful

The service was great and the premises clean, I recommend this storage and will use them again.

Emily was super nice and funny! She made moving into the storage a breeze! I would definitely recommend this place to anyone looking for a storage!

Excellent service in the timely manner. Enough space for all of my roommates stuff and more. Thanks

chris is awesome! he did the very best he can possibly could to give me a great deal on my unit. I appreciate it buddy!

Great service friendly

very nice guy! quick service. :)

Excellent customer service with me! Thank you guys so much!!

Great service every time I come into the office. Jake and the other staff members are always friendly to me.

safe place. great service.

great experience

Cool

chris was really helpful

Chris did a great join signing me in.Thanks!

Great service.... got all of my questions answered. fast and smile.

Chris helped me out with my bill and was super helpful he even helped me enroll I'm auto pay for each month so I don't have top keep coming in to pay.

Chris always provided great service

Chris service was awesome, he was very helpful.

This place always has friendly customer service! Even if I'm just coming in to pay for my husband's locker, they are very inviting and don't seem like they are in a hurry to get you out of the door, very rare these days. A+