Public Storage Self-Storage Units at 9550 Kearny Mesa Road, San Diego, CA

I have been at this public storage so many years and Ana has always been amazing. Great customer service from her always. I really appreciate everything she does, this company is lucky to have her. She is always there to help and makes this storage facility a place I’d liked to stay forever. Great employee and great human overall. Hope she never leaves and keeps managing this property.

Excellent service!

Great customer service.

This store is quite efficient and took the time to move move unit up to another one at the same location due to sizing issues

Raj was helpful thank you

Super convenient location and the customer service provided by the Property Manager Ana was top notch!

So nice and friendly, so reasonable price, better than other branches, great manager Ana, I recommend it to who is looking for storage.

They are professional and helpful.I recommend them.

Ana was very helpful when i came in to the office, had a few questions and was able to help me with it, showed me where my unit was. Thank you for your help Ana

Great customer service from Ana! Great storage location!

Great customer service from Ana. She is amazing

The rent was raised to my storage unit and it was taking effect March 1. The morning of, the day before March 1, I rushed over to change my unit. Ana went through the available options and even showed me a few different units that would best accommodate me. I was able to move all my belongings to the new unit and avoid the raised rent.

I have been here for about two years. I access the unit around once a month. I am now so unhappy with the customer service from Ana that I am leaving. I am spending my Saturday finding a new unit at another facility because I am tired of Ana's attitude and horrible customer service. Sometimes people give bad customer service because they haven't been trained on what to do or what to say. But sometimes bad customer service is because the employee doesn't have the personality to be in customer service and should not be in a position that is customer facing. People rarely need customer service at a storage unit. But when it is needed, it is really needed. Usually it is a serious situation and/or you are out of town or there is some kind of emergency. That is when you need the storage unit company truly needs to come through. I cannot risk continuing to do business with a company that employs Ana. She Every experience I have had with her has been horrible. Today I arrived at the Public Storage property by Miramar because I had an unexpected need arise. When I got the the property, Ana was standing in front of the gate while the gate was closing. Someone else was walking in the gate. Ana approached by vehicle and told me they were closed and I could not access. I looked down at the time and it was 4:59PM according to my phone. I told her I thought they closed at 6pm (which they do most days.) She said on Saturdays they close at 5pm. In fairness, I was not aware and should have been. I always leave plenty of time. However, the reality, had Ana not been standing in the way, I would have technically been able to get in before 5pm. She told me she let the guy before me in, but made him park his car outside the gate. She told me that she told him that he could run in on foot to grab something, but she would not allow him to drive. I politely asked if she could please allow me to do the same because there was just one, small item I needed quickly. She refused. I'd had it. I told her how unhappy I was with the customer service. The first time I accessed my unit, I pulled the string to turn the light on and it broke. When I brought that to Ana's attention, she shrugged and said it was my responsibility to fix their light. So in the two years I was there, I did not have a light and made sure to leave flashlights in the unit. I once told Ana that some things were getting wet in the back of my unit and she explained that it was to be expected since it was a particularly rainy month. So in the two years I have been there, I just have to keep things away from the back of my unit so they do not get wet. After explaining how I was unhappy with the customer service and reminding her of why, she told me I was a liar because I had never told her there was moisture getting into my unit. She told me she didn't care if I escalated it, but she would not let me in. It was now 5:01. I called Public Storage's customer service line to complain. They routed me back to Ana in her office. I did not realize it was Ana until after I started pleading my case and she hung up on me. Don't do business with them as long as she is there. I am moving out this week. And do not believe all these good reviews. After Ana helps you open your unit, she asks for a good review even though all she did was the bare minimum. Yes, she shows you how to open the unit, but after that, if you need anything at all her attitude is that it is just too much trouble. This kind of service is fine at a fast food place, but a storage unit for your property? Forget it. Don't risk it. There are so many other options.

I take back my review from two years ago.

She’s very patient kind and efficient

Good location and great customer service

Awesome, very helpful A++++

I’ve been using my storage unit for about two years now, and it’s been a great experience. They even delayed raising my rent cost for a few months! When I was ready to cancel or move out, they were super helpful and informative, especially Ana. This public storage is a great option for storing your stuff!

Ana demonstrated excellent customer service, she was very knowledgeable and very timely while transacting my rental space/agreement. Truly awesome! 👍🏿

Great location. Safe, Ana was amazing!

Anna was amazing. Very helpful and professional.

Needed to get storage before my wife and I move. This place is very clean. Anna was helpful. I started my rental online. Anna called shortly afterward to see if I had any question. Offered to help me finish. Didn't need the assistance but she was helpful. Went down there just as they were about to close and was given a bit of time to drop off some things. She made it quick and easy. Thank you

They were able to help with my storage quick. Service was great, and helpful. 10/10 recommend.

Ive had a stroage space here for several months. They can adjust your rate anytime. I swung by today and my access code didnt work. The app didnt work either to allow access. There is no one there to talk to, the robot number tree didnt help either, just sent me the access code again. There are no available agents to talk to on the online chat on their website. Very unreliable. I do not trust them and need to find a way to get to my unit.

Heather was very helpful! Thanks

Quick and simple, if I could rate it a 10 I would

Nice, clean and accessible storage. The lady in the office provided good assistance.

Ana was very helpful and friendly. The facilities are clean and the site managers are friendly and helpful

Great storage and great business! Rented for years. Easy to work with, nice facilities, responsive and reasonable rates. Couldn’t ask for anything more.

Friendly service. Anna was very informative and helpful. Great location. Would recommend for future tenants.

This is a great place to rent a storage! The prices are affordable and very competitive, Ana is very fluent in assisting with customers and their needs! She’s been polite and a great help to my family! They care about the customers and helping you to safely store your personal belongings! I would highly recommend Public Storage (especially this location!)

Love it and highly recommend. Thank you Anna for ur help.

Great service , easy access in and out great location .Great customer sevice

Exceptional service from Ana. Her dedication to ensuring customer satisfaction was evident from the moment I walked in. She was knowledgeable, attentive, and went above and beyond to address my needs. Her professionalism and friendly demeanor made my experience truly outstanding. I highly recommend her services to anyone seeking assistance.

I was in a rush because I just recently bought a home and I thought public storages were an expensive options. Luckily, I had Ana to help out with this problem and provide great customer service despite my last minute check in. I was provided an available space and she even provided a deal because I was only leaving my things for a month.

Ana helped me out. I got in early and she took care of me right away. Very friendly and helpful. Located near highway. Highly recommend.

We have rented space at the Kearney storage for over a year now. The site manager is so nice and helpful , even offered to help with some trash we had!! Never had a problem there. Clean area and they are always checking their surroundings. I am not a tech app guy so she offered to show us how to use the app anytime! Prices are competative and offer discounts at times! Immediate feed back from calls or emails to them! Talk to Anna!!!

Public Storage rep was very helpful with signing me up, Thanks much appreciated!

They have very spacious units.

Exceptional courteous and professional customer service from the property manager Ana at this location. thank you Anna so much. You're the best highly recommend.

I started at 80 now I am paying 150 😡

This place is great. Prices are cheap and the receptionist is very helpful.

Extremely helpful in a difficult time.

Jay was friendly and very helpful in our storage unit experience. We were able to figure out the best size and price point without hassle. This local Public Storage is a definite resource for putting away some extra stuff during moves (and maybe a little longer too).

Had a great experience with Ana the Property Manager. She was professional, courteous and super helpful.

No issues except that they keep raising rent. In first couple months it went from $88 to like $150, then after a year $200, now just over 2 years in rent is $235!! Outrageous!!! That is almost 300 percent increase!!! Storage is ok but there are nicer ones out there. Also they close gates early (5 or 6 pm depending). Similar storage units renting for $150, they are clearly taking advantage and gouging people that don't want to deal with moving storage locations.

Out of all the storage units I had in the past, this one was by far the best one I ever had. Never had any issues with the access or employees that work there and it helped me a lot before I moved up North. On my last day after 4+ years, Dondie was there and I was able to get help from him and close out my storage/account with no issues. Thanks again! - Patrick M.

Donnie was amazing! 5 star service!

Filled out all on my phone and booked the storage space fast and easy and even got a discounted price because of a special. It’s clean and quiet. Awesome place

Great customer service Ana has always been great! She answers all my questions. Best storage facility thanks to how kind and attentive she is! This girl deserves a raise she always goes above and beyond! Thank you Ana for everything you do

I was very impressed with the manager Anna. She went out of her way to help me find another unit when I was trying to downsize. Facility itself is nice and freeway close and makes it easy to get to.

Dondie went out of his way to help and he did not have to. That's rare these days. You can trust these folks

Great facility with great prices and friendly staff!! Most likely to recommend!!

Was looking to move to this Public Storage from another location because this one is closer to where I live and had just a first class experience with the Property Manager Ana. The property is extremely clean with a convenient location right off the 15 hwy. Ana was so courteous and professional and I was incredibly impressed with her and this property she manages! Thank you Ana !

Anna is very nice and helpful, always willing to offer suggestions to lower the cost for my daughters’s storage space. I am grateful that Ana recommended us to move to a smaller unit and was kind enough to find a unit next to the old unit so moving was much easier. Thank you for the great service!

Very unprofessional - no one onsite. Appt only (found out by calling cs) but it doesn’t state that when renting online. Someone should be here to assist. I received a voicemail stating they would be here to meet me but office was locked and empty all day.

Thank you, Ana!! Great customer service, very thorough and friendly! I walked in on their meeting yet she still made sure to take care of my needs! Thanks again!

Reserving and then formally Booking a unit took under 5 minutes online and getting my access at the front office couldn’t have been easier when I arrived. Tbh I had heard some horror stories about self storage and I’m grateful that this location/the online terminal for public storage made the experience way easier than I was expecting. The wonderful attendant at the office helped me get a second unit sorted on very short notice and even offered to keep an eye out for a single large unit when it became available for me. Then, when I ultimately didn’t need the second unit it took her seconds literally to sort that out and not charge me for it despite my having just paid the rent. I originally went in to the office to tell her I wouldn’t need it so she could put it back on her inventory list, assuming rent was just paid, but might as well let her know it’d be empty. she offered to refund my months rent and just held onto the admin fee which is more than fair. I wasn’t expecting a refund at all since I had just rented it minutes earlier lol. I’ll definitely be recommending this place to others. Great experience and the office/facilities and the storage areas are clearly well looked after.

Melanie was very helpful and attentive!

Absolutely useless. We booked a unit weeks in advance, were called the day before our reservation to confirm that we still wanted the space, confirmed that we did, and showed up the next day to get the key only to be told they didn't have a unit for us. Had to scramble just to find a second place near us as our POD was coming that same day. The people in their office are nothing more than receptionists who cant do anything without calling a manager who is constantly "busy" or "in a meeting". Joke of a facility.

Ana was great, she was attentive and very helpful throughout the hole process. I recommend you doing the rent process at the unit! Thanks

Anna was friendly, professional and accommodating. Made me feel like I had made a good choice and walked me through the rental process in an efficient manner. Great experience.

Complete bait and switch. They started me off at 125/ month. Within 3 months tried to jack the price up to $158. After 6 months they did. just recently they upped the process to $174. Corporate greed at its finest! I will be moving out soon. Do NOT start with these people. They do NOT care about you or your business! Compete scammers! 💯! Stay away!

Great place for storing stuff!

Great storage facility! Ana was amazing in setting us up this morning highly recommend

Super great service! Super fast and efficient. Thank you Anna!

Anna was amazing!!!

Ana is the best employee to talk to

Wonderful storage and great customer service Ana! She’s the best!!!

The front desk was very helpful her name was Anna.

I have only dealt with Ana at this location, and she is the best! She patiently and kindly answered all of my questions, she showed me how the app can open the gate, and made my check-in so easy. I really appreciate good and kind service, and that's exactly what I got. And the storage space is nice and clean too.

Very nice service. 100% recommended! The staff is pretty nice. Great experience!

Large space and good service. Anna is very helpful

Great customer service , cleaned spaces and very easy paperwork ! Thanks!!

Amazing customer service. Ana was great thank you for showing me the unit and getting me set up.

Great customer service and assistance! friendly and patient staff member :)

Ana was super helpful in setting me up. The website was giving me issues, but sue was patient and friendly in helping set me up with my account at the office. They have their app which allows me to access the gate without even punching in a code anymore, making it super convenient. This location looks super clean and I'm glad I got a spot here.

They showed me the facility in a professional way thank you Public storage

Great storage and staff was very friendly!

Great customer service.

Got my first storage unit here. Service was fast and excellent, would recommend

I went to look for a storage melony was really helpful and really nice. Definitely recommend this storage place

Raised rent from 225 to 278. 23.5% increase just to squeeze money out of tenants.

Muy buen trato y a tension Y aparte disponibilidad de maravilla Muy recomendable y los precios mas accesibles que otros cercanos

Affordable storage with excellent customer service. Ana was super helpful and made the process so quick and easy!

In need a of a 5'x8' storage unit in a rush. This is my first purchase of a storage unit and I had a great experience. Ana was an absolute delight, going above and beyond showing me the available units. She even found one that was even more convenient!!! Ana also assisted me in making sure the Public Storage app was functioning correctly and I was out within the hour! Clean, secure, I would recommend this place.

I was sitting out back of public storage eating a sandwich and chips. Enjoying the surroundings of nature. Listening to traffic on the 15. The bird's all tweeting. Crow's cawling at each other. Just another area to get away from everyone.

Ana was super nice and helpful! :)

Great customer service

Melanie very professional nice helpful going to setup app now

Been storing my stuff here for over a year now it’s always super clean In the location. Every time I come Anna it’s always super helpful if I need anything. Would recommend this place to any one looking for storage.

Anna was very helpful. I appreciate the kindness and attention I received. Thanks for the great experience.

Robbed, no visible sign of entry to my storage.. 5 months later they raise my 10x10 rate that started 1 year ago at 120 to 218 a month ..? No update on theft .. others robbed .. police no help .. when you call police you have to stay there until they arrive .. or be very very close to meet them in minutes., I waited 6 hours to do a police report., .. Staff was nice but uninformed.. security is poor

Great customer service! Alesha was very friendly, customer-oriented. She explained the rental process and helped me with the app. Very professional and courteous--thank you Public Storage for having such a wonderful person on your staff!

Anna helped me "Move Out" and everything was great. Nice and Easy.

Ana at the front was very welcoming and helped us promptly! Nice clean facilities & easy to unload.

Anna at Public Storage was amazing she over exceeded my moving needs Amazing Thank You!

Melanie is a rock star!!! Thank you soooo much! Aloha :)

Very friendly and helpful, first time getting a storage. Was super easy and painless!

good facility

Buen servicio

Convenient clean and safe location which is what a lot of people storing usually look for, also they have friendly staff which is a plus!

The kearny Mesa website only shows pics of a single car garage roll up door. Beware some of the units have only a regular size person doorway. When this wouldn’t work for my needs location said they would refund IN FULL, but then sent me a check $23 short saying I was charged an admin fee! I never used their service! To make matters worse the check was not cashable by their bank! It’s been 9 mos and I have not received one cent of the $73 I was charged for a unit I never set one foot in! PS is shady, deceptive, unprofessional and out to hustle the consumer any way they can.