Public Storage Self-Storage Units at 1820 Frienza Ave, Sacramento, CA

Casey was super helpful & kind

Casey is always friendly and helpful thanks Casey!

Julia and Casey are always so helpful !

Julia did great assisting my son with any questions he had regarding the memorial day sale

The manager SEEMED friendly - until my unit was broken into and cleaned out. I was never contacted and had to find out when I showed up one day to get some tools. The girl became VERY rude for no reason, refused to let me see video footage or see if my other unit had been robbed as well.

Julia and Casey were so incredibly helpful with answering all my questions :)

I recommend this storage %400.. My son has a storage unit there and I lost him a couple months ago. From the bottom of my heart, I want to thank Kayci, King and their district manager (Marcus?) For going above and beyond to help me through the most difficult time of my life and be able to get my sons precious belongings. God bless you 3

Casey and Julia helped me with my eventually today thankyou for helping me with the app!

Casey provides great customer service !! Definitely recommend renting here

Casey is fantastic she deserves a raise

I had questions on getting a storage unit here and casey helped answer all my questions over the phone. Other places were rude to me and told me look it up on the website so I appreciate she patiently helped me thank you

Victoria Ard was very helpful good customer service

Casey Carlson was such a great help to me at the Public Storage. She was so informative, knowledgeable and very kind. I feel very comfortable storing my belongings here with trustworthy employees and management. I highly recommend them!

Lance was really helpful

Casey was so helpful & sweet, best customer service ever

Thankyou Casey!! Your awesome

Casey at this location is an excellent manager. She is EXTREMELY courteous and helpful to her clients. This is the kind of management you NEED on a property.

Casey was a great help. Got me exactly what I needed. Definitely would recommend

Casey was such a huge help, super nice and friendly! 10/10 recommend this place I couldn’t be any happier with the customer service and unit was clean and just what I needed

How to get smaller storage unit

I want to thank Felisha. She helped me a lot with getting my storage at a great price . Nice and easy process thank you

She is awesome

The office staff are very friendly and my stuff is safe.

Kristin was amazing very helpful I highly recommend this storage facility fast in and out. She truly was my guardian angel

Kristin keeps a clean property. She is very professional I would recommend this storage place to anyone

Kristin definitely the most kind and patient person at storage place I ever met. She helped me out to activate my unit even she is not my local responser manager. She fixed my renting issue so quick and proficient. If I had a chance to rent a unit again I will go to this location for Kristin!

Very friendly and helpful staff

Kristin was super helpful and thorough she answered any questions and she responds In a timely fashion, she’s awesome 😎

I came to get a storage and Kristin was extremely helpful she is a great manager thank you public storage

Kristin is the BEST - very professional and responsive. A++++!

Kristin was a delightful help to my husband and myself…Over the weekend when we went to our storage unit to retrieve some items and reorganize our space. We spoke with Kristin — had quite a few questions for her — And she was able to answer all our questions in a thorough and professional manner. It was a pleasure dealing with her as she talked us through all our options. We have always been happy with the level of service we have received at Public Storage — But Kristin went above and beyond! Thanks so much, Kristin 👏🏻

Kristen is pretty alright but everyone above her is ineffective and inconsiderate.

Excellent Customer service. Kristen is Amazing! Her customer service skills are Top Notch! Nice clean property. I don't have to worry about my stuff here and I love that! This is by far THE BEST location because of Kristen. She is compassionate and understanding. I truly appreciate the Outstanding level of customer service.

Kristin was a very very awesome worker she took her time with me and made sure I got all the deals and equipment I needed to help me with this unexpected move and she even spoke to me in a personal level she even packed my box’s into the car for me now that showed me there is people out there who does care about their customers and The Public Storage on Frienze is a prime example Thanks again Kristin and keep up the good work dear 😊

Franklin location. Josie was super helpful. Just know before you rent a unit, they will raise the price every 6 months or so.

Kristin is a huge help she is professional and great at her job. The property is clean and well organized

KRISTEN 💕 IS ONE OF THE BEST MANAGER'S OF "P.S." I'VE HAD THE PLEASURE TO WORK WITH.🤗 MOVING IS ALWAYS A STRESSOR BUT, KRISTEN IS VERY PROFESSIONAL, KIND, and CONCIDERATE.. THANK YOU KRISTEN @ PS/ PUBLIC STORAGE !!!

Amazing service and very friendly customer service

Nice location just off the freeway.

Kristen is so awesome..and fantastic..she helped me with everything I needed and .. she was patiiance....and great person ..I give her 100$..

Thank you for the information

Kristin always greets me with a smile. Its clean and very well taken care of

I needed a storage unit at the last minute and Kristin was super fast an helpful.

Kristin has great customer service my experience started off Shakey but she handled it

I was really impressed with the customer service I received at public storage today I walked in the door to be happily greeted and the associate was very professional. After seeing my unit I knew I was going rent there. The facility was immaculate." Thank you Kristen for all of your help today..

Kristen at the front desk is just absolutely AMAZING!! Like honestly the main reason i stay at this location is because the customer service with her is phenomenally unmatched! Very great help every single time! Very patient & understandinh, just the UTMOST HELP!

Can we pay our monthly bill online

Kristen was the bomb diggity very helpful. Cody as well they both helpped with my move in process

Can I pay online

Get service 5 stars all the way!

Kristen is amazing always professional and friendly at the same time. Makes sure to take care of those renting out units at her facility.

Kristin is a great employee. Her customer service was exceptional. She was patient and helped me sort put issues on my account. I appreciate her thank you

Kristin is an excellent Office Manager. She is upbeat, helpful, patient, and always willing to give advice and lend a hand.

Been a customer for years.Notice a big change in customer service since Kristin came in the picture. Have come across her several times.I notice she cares about the property cleanliness and customer satisfaction. Great place to rent.

Kristen was amazing. Super helpful and very accommodating. She really went above and beyond.

The new management is phenomenal.

Kristen is your perfect worker… 1. Happy Greeting 2. Very hard working 3. Very knowledgeable 4. Loves what she does 5. Always Available Please do not let her go anywhere else Thank You

Nice clean place, Kristin is very helpful loved the customer service.

Kristin was very helpful! Thanks for my first experience with you guys!

I love this storage its clean the staff is awesome would recommend to loved ones Thanks Kristen you making everytrip pleasant

Kristin was so sweet and helpful! Payment process was quick & easy. Will be coming here from now on instead of the one on Howe.

I love the place....my only gripe is that nobody is ever in the office.

Extremely helpful and very friendly!!

Kristin is awesome and is extremely helpful! She worked with me to make sure my account and storage needs were met. She exceeded my expectations.

Kristin is a good employee She was helpful and professional

KRISTIN IS PROFESSIONAL AND KIND. SHE KNOWS HER JOB AND DOES IT GOOD. I WOULD RECOMMEND PUBLUC STORAGE AND KRISTIN TO ANYONE

Kristin was helpful she is in the office. Kristin helped me download the app I appreciate her

Kristin is a big help. She works hard and is friendly i would recommend public storage to everyone

Kristin was great She helped download the app and made my move easier I would recommend Public Storage to anyone

My complaint is not with this location per se, but the decision of Public Storage to change their gate access hours. Historically, the hours have been 6am-9pm, and now they are 6am to 6pm. I work until 5 most days, and it has been very difficult to get moved in and organized in 30 minutes per day during the week, which means I've been having to spend my weekends. The gate hours WERE NOT disclosed to me when I was signing the contract, or I would have chose a different company. EDIT: Changing from 2-3 stars. I received a call from a district manager to explain the reason for the change in hours. I don't agree with the hours, they don't work well for me, and the hours were not disclosed before I signed my contract. Nonetheless, Marcus was very professional, and had a logical explanation, from a corporate/business/security standpoint. However, something I did not mention in the previous post - it is hard to reach someone one in the office, either in person, or by phone. Maybe I just have bad timing, but Marcus said he would address this with the site manager.

Maggie was very helpful and polite. She took the time to find the right unit and location that would be best for me, which was fast and easy. She definitely deserves "5 Stars". Thank you again Maggie

Maggie was awesome and super helpful ! She was a great help ! Thank you so much!

Maggie is awesome and very helpful! Helped my girlfriend get a unit fast and easy.

Maggie was polite and helpful

Maggie helped with app :)

I wanna thank Maggie for outstanding customer service and being very helpful

This was truly a amazing experience , Maggie was very professional and polite and very helpful. Thank you.

They’re awesome!

Great people.

The front desk lady was great. She was SO nice and professional, just an awesome person. The facility however... there are rats and roaches. There are some sketchy people who rent there. Be careful and lock your locker if you are going back and forth to your car.

Maggie is so sweet and helpful she made everything so easy!

Professional service with a personal touch. When I needed a place to store large quantities of old growth beams and sheet metal with easy access to the freeway, I went to a few places. Maggie, the manager, is the reason I chose Public Storage. Safety, professionalism and customer service are a 5 out of 5.

Well run... friendly greeting.. Clean... very knowledgeable young lady running the place. Margarite I believe.. thank 4 your professional humorism.. Appricuate folks like you.. Keep up the job well done. Bob Simmons... Thank you...

Maggie did a great job. Very friendly

I have gone in to pay my friend storage every month. And every month I asked a rep. to help me and email on the account so I can starting paying online. The problem was the email that was on the account, was not able to get in. But today I went in to pay my friend storage fee and Maggie was kind enough to walk me through the process how I can get into the account online. This is a long story. Maggie knows the story and she was kind enough to help. A Big Thanks to Maggie.

MAGGIE is your go to girl ! She’s amazingly helpful, kind and takes the time to explain everything to you. She didn’t rush things with me & just very professional & pleasant to work with. To her upper management, Maggie has gone above & beyond with her customer service .. THANK YOU Maggie for taking the time for helping me .

Jackie at the front counter was amazing great service all around

Spoke with Jackie and she helped me out more than any other storages in the area . I highly recommend this place .Plus there customer service is amazing.

Absolutely love this place

excellent place......safe an well keep 👍

I inquired about a space as im rearranging alot in my home and figured a storage was the best option. I called and Maggie answered. She was polite and very informative on the phone. She explained the difference in sizes and helped me figure out what best suited my needs. Ill definitely be renting here when im ready to move stuff!

I was looking to up grade my storage and Maggie got me what I wanted with no problems..thank you!

Cody was very helpful and made the experience great

Maggie helped she was great! 🙂

A #1 Maggie was great!

It literally took less than 10 minutes to be able to get the storage unit. Ashley was very friendly and explained everything thoroughly. Everything was nice and clean. Definitely recommend!

Omg Maggie is so very cool. I am a bit younger and most people talk down to me but Maggie made me feel like the intelligent person that I am. I could not remember the gate code and Maggie told me a way that I will never forget. Thank you Maggie you made my day.

I am moving my belongings as soon as I can,,,the price is going up again,,it's difficult to pay my bill,,,seems like the office is not open when I need it,,,only one person working,,,,,,since I posted this review ... Maggie and Corporate have reached out to me to endeavor to rectify the issues I spoke of... We are working together to come to an amiable conclusion....Thank you Maggie

Maggie was very helpful this morning. She assisted me with switching to a smaller storage unit & updating my account. One more bonus, I’m also saving some money each month. Thank you!

So over manged and over priced. It's like a prison for your property. Lol

Oright

Maggie is amazing!!! She did not have a unit available in the size we need but she gave me the name, addresses, and phone numbers of 3 others who would be able to help me. She did the leg work for me and was the consummate professional and pleasant to work with. Thank you for everything Maggie!!!

Maggie was very awesome on getting a unit very helpful great customer wouldn’t highly recommend going here I give her 10 stars if they had the option thanks again Maggie

Great location and good service from management! Right place to store your items. Thank you

The door to my storage section was broken. I had to go back to the office for them to tell me, " I'm supposed to use the other door". Not sure how I would know that because there was not a sign on that door. I go to my storage and was told upon arrival I would have a lock and key. I received access to the storage on the 4th. Arrived today the 11th, and there was no lock or key. Members at this unit are not performing their duties. Never had this issue at other locations.

Good customer service if you can catch someone actually in the office. Black widow webs in the unit corners and roaches running around hallway floors. Gate code issues after office hours and problems take forever to get fixed.

Enter at your own risk. I have noticed a lot of break in on the units. I been trying to move but couldn't find anyone to help me. Well they finally got me. Crazy thing about it. They put their own lock on my unit. I never know that someone has even been in my unit. I have know idea what I'm going to find left of mine and my daughters things. Very upsetting. Smh

Nice place to store your belongings.

Maggie at this location really helped me out with a rate reduction. I am so appreciative!

Great service from Maggie. She was very professional, kind and courteous from beginning to end.

This place is great. They really take care of your stuff n the people are real nice there.

Terrible! The workers here do not know how to operate this business. I opened my storage Feb 25 and was told that my payment would be sufficient for a month. I got an email 3/12 stating that my storage was past due and a payment needs to be made of $21. I called and got no answer multiple times and finally received a call back from Maggie. I told her the situation and she was lost. I informed her that I had a balance on my account for whatever reason and she said it’s because the person who opened my storage moved my unit and it resulted in a refund of $8.80 back to my card. I have no idea why that happened but I told her I would pay the $8.80 but why do I have to pay the $13 left because I already paid everything until March 25 my next payment. She said she would send a message to the district manager to see if the charges could get taken off. Never received a call from her. Fast forward to 3/25 I spoke with a different employee who kindly informed me the correct information about how their billing works and why I was charged because of prorate and the bill being due on the 1st. (Maggie is the manager and should have informed me of that info immediately on my first call, but instead she proceeds to make it seem like I was able to get the charges dropped but didn’t even tell me the right reason of what they were for. This second employee said she sees that there were late fees added. I informed her of my convo with Maggie and told her that’s why I have been waiting all this time for a call back. I then told her I would pay the $21 but could she send a message to the district manager about the late fees since no one got back to me regarding the first message. She said I would hear back in a few days. I also received a call on the 26th stating that during the lock check my storage was not secured and locked improperly. I asked how often do they do these checks and I was told everyday. I asked them why am I just now being told about my unit when I’ve been out of town since March 10 & haven’t been to my unit? So my unit has been unsecured all this time during “daily” lock checks. She of course had no answer. I then called back to ask about my previous billing inquiry and received a very aggressive tone from Maggie and was told she never sent the message and that was notated in my account. (Why wouldn’t they have called). She was over talking me and would not let me explain the problem once again, telling her this is the 3rd time a message would have to be sent! I even called the district manager multiple times for the past two days and still have not gotten anyone to answer, nor a call back. My storage is only $97 a month. On my online bill it says my rent is $103 and that’s incorrect. I went from owing $21 to $70 worth of overage charges. They keep raising the price and my receipts do not match the charges! Do not get a storage here!

Maggie was the best walked me thru the entire process. Clean & organized

They suck

Great service. Maggie did a great job and helped out a lot with getting the right storage

Reasonable rates

Was showed a storage unit & Maggie was very friendly.....

Helpful staff and freeway close location.

Very helpful and good public relations

Maggie helped me she took care of me really good today. She helped me and saved me some money.

Amber was very helpful and polite

Amber helped up us out so much and guided us the right way. She was really sweet and nice. I highly recommend coming here.

Maggie's thoroughly explained all of them information to me and the storage is nicely kept and clean

Maggie helped me today she was very helpful and courteous.

Maggie is wonderful. Very helpful. I would definitely reccomend

Excellent customer service with Maggie here at the public storage she went out of her way to help with my stressful situation. There's not a lot of people like her. Keep her around.

Easy access out of the weather and clean inside

Always good service when I come into to pay my bill. Last time maggie was showing a unit so there was a sign on the door that she'd be back in a few she was good service and communication.

Maggie was a great help today. Nice personality and very helpful. Thank you.

Needs more than 1 restroom!

Jackie. Is great property manager she takes care of the property great And the customer service is great Also.

Rebecca has great customer service very pleasant and accomodating will recomend!!

How is the charges and do u guys store house furniture and other staff in your storage too?

Jackie helped me out with my unit today she is a great lady.

Exp err msiv

Jackie has great customer service and helped me out .thank you jackie

Awesome customer service!

I came to pay my At this property and Jackie has great customer service 💯🔌

Jackie helped me in my time of need she was so great thank you so much for your help

Jackie has grate customer service and works her but off.

Jackie helped me out today and she was great and fast with the rental. I would recommend highly to friends.

Jackie went above and beyond, staying past closing so that I could make an emergency move! Super grateful for her help!

Jackie helped my out with a unit today very friendly lady.

What time is the gate hrs

Amber is very helpful kind and respectful. @ property # 21610

Kody was extremely helpful and went above and beyond to ensure customer satisfaction. 6 stars ☆☆☆☆☆☆

Ashley and Summer are so amazing!the girls have a warm welcoming smile. They helped me with the items I needed to buy and were so helpful!thank you ladies!

Ashley was incredibly nice and very helpful I’m glad there’s employees like her. So thankful she reached me on time to lock my unit and for keep our property safe!

Not very many friendly staff members

Great service Ashley was very helpful. She was informated.

Great location, and very helpful and courteous staff.

I have nothing but good things to say! I was so stressed about my move and where or how I was going to fit everything but this nice lady named Cody was there and she walked me throw the process and showed me what would fit best and in which one. She was so helpful! Will be storing my stuff here for a while thanks to her!!!

I’m relieved ! I went from almost crying about my move to going into Public Storage and walking out with a smile on my face. Cody helped me with very professional advice. Property clean and presentable. THANK YOU CODY!!!

Summer was wonderful. She made it a great easy experience. She was very friendly and professional. Will highly recommend in the future

Summer was great she worked with me on my first time move. I valued her input!

My experience at this facility was wonderful. CODY was ever so freindly and all smiles. Tho she was under duress from a previous customer, she took a deep breath and handled my questions with a smile that was warm and inviting.

Horrible place I can't wait till I get my stuff out of here...most of it going to the garbage because of rats mice coca roach and fleas got in all my stuff...and they raised the rent at least 3 times...

Yolanda was absolutely amazing she answered all my questions and was very friendly! I would recommend her facility to anyone that wants great customer service!!

Breanna was amazing!!! She helped me with all my needs thoroughly and answered any questions I had. I will definitely be using this facility again in the future.

Friendly place, Breanna was very helpful.

This is a wonderful place to store things. I have been here over there yet. Mgt is always great &h

Enjoyed Customerservice by Mrs Yolanda, very friendly, homely, caring and very informative. Well versed with the facility and it’s requirements.

Alice did a great job with customer service processing my payment.

Breanna was AWESOME!!! She was not only Extremely Knowledgeable!! But she answered most of my questions before I asked them!! Thank you Public Storage for caring enough to hire great people like her!! & Thank you again Breanna!! ☺

Summer is a good employee with great hospitality

What time do the gates open ?

Wonderful service. Yolanda was fast and very convenient. Helpful service will return. Thank you.

Alice was wonderful with her customer service skills

Alice has great customer service loved working with her

Yolanda the manager of public storage has been very kind and helpful with great customer service. I highly reccomend anyone who needs storage to come and get one here. Prices are great and the facility is always kept clean and neat.

Miss Yolanda keeps the place up and in tack, she is bomb. Thank you

Ms. Yolanda is a great property manager, keeps facilities nice and clean.

Excellent service. Site manager was very helpful.

Yolanda was amazing and very helpful. Couldn’t have had a better experience.. thanks Yolanda for everything. She also goes above and beyond to help customers and keep that facility spotless.. a+++

We have been customers 2013 and had to make arrangements to clear the storage unit and close the account. Yolanda was so helpful and so much appreciate her kindness.

Kimberely was super helpful in solving my problem i had today with my storage lock amd very friendly.! This is probably one of the cleanest Public Storage locations Ive seen! Thanks again Kimberely ❤

Kassie is Excellent. Great personalty, great service. I,m happy to do business with her.

Incredibly Satisfied with our service with a particular employee, Kimberlee. We had allowed our storage to lapse and needed to find out some info and find out our last minute payment options. Kimberllee was extremely compassionate and knowledgeable. We then had an issue paying our bill online and she advised us of the options and was very patient and considerate as we had a finite amount of time to figure our situation out. As far as bill collectors go she's one of the friendliest, and genuinely concerned about our best interests (while still doing her job) we've encountered! If she's not already she'd make a great property manager!

The service was friendly and fast. Five stars for yolanda

Amazing place friendly staff. Very professional 5 out of 5

Jackie at public storage is so in helping us in time of need thank you

Just got a storage today . Yolanda was very professional and informative. The property was very well kept. I would absolutely recommend this facility!!!

Amazing customer service. Yolanda is great. Highly recommend.

Yolanda is the greatest!!! She provides great customer service just being her natural self and did us a huge favor in working with us when we needed her most. We really appreciate you Yolanda! Stay great!

Very professional and quick. Very satisfied 😄

Yolanda is very perfessional the property is very clean I would recommend this store

Yolanda is very good customers service her property is very clean I would highly recommend this store

Good!

Yolanda very good customer service real clean property she very easy to talk too love it here

Yolanda has been great ever since I opened my account in April.

Ms. Yolanda, made sure i was tookin care of in a time i needed to find a place for my stuff in a crunch. She makes sure the property is well garded and maintained in a clean manner. All while doing it herself.... You guys need to get her some assistance even tho she got it all lol. Thanks Ms. Yolanda. Blessings.

Yolanda is very professional and so helpful here property is very clean I would highly recommend this store

Kassie was a good help and helped us get a good storage

Thank You kassie for all youre help

Kassie helped me she was such a great help and had amazing customer service skills I highly recommend this storage place

Thank you kassie for getting me a good deal !!!

Thank you Kassie for helping me find a storage near me!

Should be six stars for kassie

Kassy was very friendly and professional. She showed me a clean nice unit. When I was all ready to move my stuff in, I found out that one of the units was invested with cockroaches. I know that is the risk you take when you rent a public storage unit. It just freaked me out.

They did their job in a way that I thought was exceptable

Kassie was extremely helpful in finding me a price an storage place that met my needs i recommend coming to this properly, it looks clean too when i first arrived.

wow, this storage place is really clean an kassie was great with showing me around the property today she was very kind and sweet. Did a wonderful job helping me out today,

Kassie is sweet woman she was helpful with me today with my stuff.

This place is always clean and kassie is great with her clients.

Kassie was very helpful today and has a great personality and made me feel comfortable with explaining my bill. Thank you hun

This property was absolutely clean. Yolanda was so helpful an great to talk to. I definitely reccomend coming here

This property is very cleanly and kassie was helpful towards our move In. Thank you girly!!

Kassie is an amazing worker

Yolanda friendly greeting very informative

The property Is always clean and safe and the people are very nice in the office. I recommend if youre going to rent a storage do it here !

The property is clean and the office is well organized!! The front lady - kassie - is super easy to work with and always cheery!!

It is the cleanest place I have seen

We trusted the good reviews. Don't trust the good reviews. Here a list of reasons why: 1.Rotting animal smell is especially bad when it's 100F in the building 2.Yolanda calling us up and screaming about a billing issue that was actually caused by her office 3.That billing issue nearly caused our unit to go to auction 4.The black widows in the unit doorways. We chose this place because the gate was open until 9pm. Then the gate started closing at 6pm a month after we got the unit. Making it nearly impossible to get our things without taking time off work.

Good manager

Yolanda was so nice and very helpful.im so glad I decided to come here

Kassie was very helpful during my time of rental she's smiles a lot! The property is extremely clean and well taken care of . Great specials an daily deals at Public storage!!

This place is a rip off.

Public storage worker Kassie is excellent with service here . She gave me the lowest price in the area on my storage and was willing to lower the price even more to meet my need. Excellent service ! Stop by and give them a try!

Kassie was very helpful, She was genuine and friendly great job !!

The unit was very acceptable but my closing visit with Yolanda was quite terrible. She immediately jumped all over me for parking my rented 26 ft.truck in front of the gate first thing in the morning. We got there before Yolanda opened up, in the pouring rain, with a flooded street behind us. I mean she chewed me out!! Noone else was inconvenienced in any way! Then my wife went to get her to inspect the unit at checkout, still raining, she said just to leave it,she said shed check us out. A week later , we are in tampa to rent a new unit and found she had never checked us out. Tampa employees had to call her to verify that the unit was clean an empty. Maybe Yolanda had a bad day, but her behavior is not excusable.

I have a couple of units at this location for quite some time. The manager of this location Yolanda is Someone I know for all these years I do business with.She is someone you can count on and she will do what ever she can to help. She is always on top of everything. She treats you like she knows you for ever! Love this place and if you need a storage this is the location to go! Yolanda thank you from the bottom of my heart for everything you have done!!

Shout out to Yolanda and Breanna both ladies were great , place is always clean

AMANDA WAS AWESOME

Why are you the only location Thai closes at ((6:00pm))?

Alice was amazing! I was in and out! I found out everything I needed to know and she was very patient and polite due to this being my first time getting a storage ever

Yolanda is very nice and fast. She made the whole process a breeze.

Rats devoured 40% of my things in the unit. The manager has a bad attitude. I wouldn’t wish this place on my worst enemy

Alice is an awesome manager here- she helped us get exactly what we needed & we felt right at home, easy moving in & out. After trying several other storage units in Sacto, this is my GO TO! ❤️

Yolanda is the property manger is very polite and nice and help me find the right storage for my needs I really recommend this place and ask for Yolanda for sure!!!!

My experience was okay. I had several issues trying to get my preferred storage unit. Timing was bad; their systems were down and I was suggested to come back at certain times when they assumed it would be fixed. It took me about 3 visits to finally sign up for the unit with the special I wanted. Nothing fancy about service except that Yolanda does a good job of informing customers about policies and how everything works. I'm dissatisfied because 90% of the time when I need to visit the front office, there's always a sign that they'll be back. Using the storage unit is easy but it's an inconvenience if you need to speak to any employee but they're hardly present. I've used public storage at a different location before on Fair Oaks with the same special for a larger unit but my experience with that one was much smoother; I was able to sign up asap and the location was more convenient to enter and drive around as well as unload. The hours were also more convenient, opening earlier and closing later than Frienza's which helped if I got off work late. Safer neighborhood as well. Frienza is not a terrible public storage, but I can say I've had better.

Alice was very helpful and great to interact with. Thank you public storage!

Alice was very helpful! Thank you!

That employee Yolanda she so nice

Well this property happens to be managed by Yolanda she is in what she's a fantastic person willing to help you out in any way she can even allowed me to put a little bit of trash in her tiny little dumpster thanks for all the help Michael

Great Customer service

Bought a storage unit and it was full of junk not really in a great area alot of homeless people around the outside panhanding .

Great customer service. Not easily located. Yolanda the manager has excellent people skills very knowledgeable of all rules and policies friendly willing to followup and extremely thorough.

Yolanda was Amazingly Awesome! Wonderful place!

Just to pay a compliment to Alice she was very professional and provide excellent customer service...

Alice was very professional , informative, and helped with everything we needed help with. 👍

I Went to Yolanda's property it was well maintained. Professional site with great customer service. I was shown 4 different units in which she was patient and answered all my questions. I most definitely will rent a storage unit here and recommend it to others.

I JIST WANT TO LET EVERYONE KNOW THAT YOLANDA WAS AWESOME AND SHE HELPED MI OUT WITH EVERYTHING. MADE MI SIGN UP VERY EASY. SHE HAS A WONDERFUL PERSONALITY. SHES AWESOME. THANK YOU YOLANDA!!!!

Always gd pp

Yolanda was extremely helpful. it was my first time needing storage and she was very patient in assisting me. Great customer service!

She made me give her 3 sugars

Alice is wonderful thank you

So far it's going good

Always a pleasure to be here at this location get treated well very nice clean place and great customer service make sure you come talk to Alice

Alice was very help and nice

Yolanda was tremendously helpful and professional! I currently deal with 4 storage facilities and she is great!

Friendly service; Chelsea was handling front counter and was very professional. Good, convenient location.

I visited public storege today and Chelsea was my representative and she is totally awesome she showed me my storage she was polite she was courteous and she was very informative I would advise everyone I know that needs Public Storage to come to your storage place great experience

Chelsea is awesome. Very patient and helpful. I felt welcomed!

Alice is very respectable and understanding with the hassle that movers face.

Alice waiting on me very helpful in my search for storage unit

Had a great experience at this location the office staff Alice and District manager was very helpful, patient and kind. Would diffently come back and rent storage from this location any day...

Dawn did an awesome job helping us today. She thoroughly explained everything to us and showed us our unit. The location is clean. Dawn has a great bubbly personality. My husband and I left smiling.

Very professional

Awesome customer service. Helpful lady named Dawn.

Great customer service and real convenient to my needs in storage

I went to public store and was looking for prices and sizes. Yolanda was very professional she show me a couple of spaces on her property. Here property was well maintain and by far the cleanest one that I've see when I am ready I will definitely go to her property

I came in to purchase a store unit because I will be moving Out of state for five months to take care of family member.Yolanda was very sympathetic to my needs are very patient, because I came in not knowing what size that I needed. She asked me many questions in regards to space wise, and ask what I would be placing in the unit.She very polite.I really enjoyed my experience at public storage, because I've had another experience that was good.

Yolanda was so awesome in accommodating my needs for a short move. She really made me feel @ home with her customer service and great hospitality.

IT WAS GREAT DEALING WIT YOLONDA...SOLD ME A UNIT AND WE ALWAYS HAVE A GOOD CONVERSATION....VERY GOOD EMPLOYEE

Worse customer service experience I have had in a long time.

The Manager Yolanda was great! She made life a little simpler through this ruff time. Thank you again and keep up the great work! Diane

Great customer service from the property manager Yolanda! Awesome attitude and friendly character.. property is always clean!

Yolanda is a great person she's very understanding and respectable I would love to for anyone to go there

Yolanda was very very helpful i came in with and didn't know what i was going to do sense i wasn't supposed to move in to a storage but hey things happen and Yolanda helped out whole lot thanks a bunch ..... I would re-rent with her if i had too thanks for making my life easier

Everytime I come and pay my bill I deal with Ms Yolanda great customer service all around good person always has me in and out

Yolanda was wonderful! The property is clean, well-lit, appears to be quite safe, ( I'm 67, and female, and I think I would be safe coming here during their hours of operation )! They have rodent control, and lighting in the units. I feel very comfortable putting my things here, thank-you!---Kathleen

Yolanda was amazing! She was so helpful. There was a small light issue with my reserved unit when we inspected, but she immediately found me another unit. She was pleasant to deal with and very personable. You can tell Yolanda take pride in her work and in her customer service. Thanks to her recommendation, I would have forgotten to buy some packing paper for my dishes.

Yolanda Smith was very helpful and wasted no time helping us pick the right size unit to suit our needs. Would definitely recommend using this Public Storage to anyone looking for a safe place to store your belongings!

Nice customer service that I received from Yolanda when I arrived to ask her more about the benefit of doing business with Public Storage I appreciated her help.

Manager Yolanda was very nice and helpful in getting the storage unit and she keeps the grounds very clean. Secured with cameras and manager on site. .. Great place!

Great price. very helpful instructions.

The person who helped me was a very nice and attentive sales person Lady.. Thank You Miss....for being so good at your job.

I love to Yolanda she is the best......

Yolanda Smith was the most courteous property manager! She welcomed me, helped me the process and I forever grateful.. She is DEFINITELY a asset for PUBLIC STORAGE

Had great customer service with the transferring of ownership without hassle...

The Office Manager was professional expedient and Honest. She was able to provide quick and courteous service even though she had multiple customers to service at the same time Good job z Samantha !!!

Was helped by samantha Very professional lady, very hepful n knowledgeable n she's a great assets 2 yor company n the public n thank u 4 the excellent experience of a wel deserve employee

Yolanda was very helpful and great, my first time ever to rent a storage and im glad I come to the right one, she is friendly answer all my questions with a smile. I highly recomend this Public Storage for anyone that looking for one.

Yolanda was great I would remin her store she keeps the property clean and organized and answer every question that with a smile

very great experience! yolanda was very helpful!!

as cortious and helpful as humanly possible

I HAVE HAD A STORAGE UNIT LOCATION FOR 2 YEARS AND NEVER HAD ANY PROBLEMS, AND THE STAFF I REALLY HELPFULL.

Phillip helped us out . great location friendly people

Phillip had great customer service

Phillip was a help and a very friendly guy. Very. Welcoming and nice love this place thanks Phillip for all your help.

Personable staff, friendly and fast. Linda is the one to get it set up.

Yolanda was very sweet and helpful with getting my the information i needed to access my online profile.

The most awesome experience. Ever in 43 years

THE day I had to pack up and move wasn't the easiest thing to do. starting with a person named Harry from the call center, he stayed with me until I reached the location that had 1 unit left. from there miss Yolanda was so kind and honest, that it was the first time I was able to breath and I knew everything was going to be great. Thank you miss Yolanda and Mr Harry

Linda has been so wonderful... it has been a great experience. She is always So nice.

Phillip took my payment today and gave me great service. This location is awesome... I recommend this location to everone...

I have had a storage unit at this location for over 2 years. I have always had excellent customer service from the office staff, especially Yolanda. I would like to see lower rates for long-term customers, especially in these financially difficult times.

Linda was the greatest, great customer service, explained everything in detail without any questions needed to be ask... will definitely refer this location:)!

Linda was so awesome in helping me choose a unit that was just right for my needs!

Yolanda was very helpful. She went out of her way to show me a few options and helped me choose what was the best for me and my stuff... i would definetly recomend public storage on Frienza Ave. Ask for Yolanda..

The customer service Representative Linda was very helpful.

This place is awesome Linda was great!

Linda was so. Professional and nice she explained every thing in detail she answered all my questions and concerns. She made sure i had the right size storage for my things. Im so pleasesd that i choose this place i will tell anyone who asks or doesnt ask to come see linda she will take very good c. I will also go as g are of you far to post this on my face book. Thank you linda for the xcellent service

Linda and Yolanda are great I pay my bill here every month. They are wonderful!

Linda was fabulous! Thx!

I really like the service at this public storage Linda was extremely professional and has great customer service

Best Place Ever!! Wonderful Experience. Lovely/wonderful/funny/chill misses. I highly recomend this Public Storage for anyone looking for one. Always ask for Miss Linda. She will give you the best storage for you and price. Remember LINDA!!!

Linda awesome

Great customer service, Linda was very helpful and seemed to know what she was doing.

Great, friendly and accommodating service.

Linda is awesome and very nice

Leah was very helpfull in providing me with information on rentals and took the time to make sure everything went well. Would highly recommend anyone wanting to rent a unit to speak with her.

I worked with Leah in trying to find a unit. She was amazing in trying to help me. She was friendly, easy to talk to and definitely knew her job and what she was talking about. Thank you very much Leah.

Great customer service, the manager was so helpful and friendly!

I'm pleased with the service I receive at this location. Paige is wonderful.

I'be had my storage space for 2 months and my experience has been wonderful. Paige has been helpful.

Paige was awesome! If I could go through everyday with discounts, life would be great!

Yolanda was extremely helpful, and did a wonderful job. Her customer service is great! We really appreciate her help!

Yolanda's customer service was excellent. I always go to the public storage on Frienza to pay my rent and the staff is always friendly.

My experience at this location has been very pleasant. Yolanda has always been courteous and professional. Thank you!

My experience at this location is fine. I just seem to have difficulties getting a hold of someone whenever I call.

I came into public storage confused, looking to get the best deal for my money. With the said and one of your staff members Yolanda Smith was very helpful in every way. She took my worries away by providing me information such price quotes and general information. She then took me on the grounds to show me the correct size storage for the what I need. The best thing Public Storage every did was to hire someone like her. She is great at what she does and she is also very much knowledgeable. I know that I will be back because of the great customer service she provided and I will certainly refer my friends to public storage in the future.

With not to much time on my hands, I went in to public storage looking to see what public storage had to offer me compare to the other competitors. I was greeted by a friendly staff member, Yolanda S, she asked me what size storage I was looking for. I told her I have no idea and before I could ask to see the size of the storage's available. She offered to show me and provided me price quotes for each one. All I can say is that during the tour of the place she provided me with great customer service. I was out of there in no time. "THANK YOU YOLANDA S for an AWESOME CUSTOMER SERVICE

I had a great experience when I was checking out public storage. Paige was very helpful and seemed to actually care about helping me. If you come here I highly recommend talking to paige! She is very helpful and polite!

Yolanda is wonderful. She has always provided me excellent customer service whenever I visit her property to clean-out my auction units.

Yolanda procided very good customer service. She is always friendly.

Great customer service received today from Yolanda. She even offered my daughter a glass of water. Thanks Yolanda!

I came into public storage looking to get the best deal one of your staff members yolanda Smith was very helpful with price quotes and then took me on the grounds to get me the correct size storage for the furniture I needed to store. I was very pleased by how clean your site was and I feel very comfortable that my items will be safe on your grounds thank you yolanda

I came into public storage today looking for ( the dollar special ). which was a little to pricey for me, But instead of your employee yolanda smith just letting me walk out of the store she said that she was going to find another store with the perfect pricing in the area that i live in, now that's customer service. She was very helpful and got me the special i was looking for.

My experience at this location was Superb . The nice young lady Tia was very helpful and very knowledgeable about the units and helpful with determining unit sizes for all our items. She also will very strongly want you to put a SECURED Public storage (extra big ass) lock on your unit, and she can be very convincing about it. LMAO Tia is definitely an asset to Public Storage.

Tia was great, and renting from her was very smooth. Unfortunately, the unit had several water leaks, and a lot of our stuff was damaged. Thank goodness for insurance!

I came to this location without my boyfriend worried I was not going to get the right size we needed but the manager Tia was very helpful and knowledgeable about her spaces. Also the special was a nice added bonus. All in all my first time renting a space was great. I would definitely recommend this location for storage.