Cathy and Shaneca are great ๐
Shaneca your customer service was excellent. Thanks for your help today.
Shanecca was very helpful i had all of my kids with me and she was very patient with us even gave us a look at our unit before purchasing ๐ซถ๐ฝ๐
Shaneca was very pleasant and helpful. She was very patient and answered all my questions and accommodate all my needs for last minute storage. I was happy with her service and value to she provided. The space to drive to the storage in the ally was ver tight, so if you have a truck to unload, it would be very difficult to maneuver large vehicles.
Great customer service Shaneca was a geat help.
The service was very great talking to Shaneca really helpful with everything ๐๐๐ป๐๐ป
Thank you Shaneca for all your help and your superior customer service also, thank you for taking the time to answer all my questions and giving me your undivided attention. You were awesome
Thanks Cathy and Shaneca for your help today
Thank you Cathy and Shaneca for helping me out and giving top tier service. These ladies need a raise for working so well together.
Thank you Shaneca for showing my husband and I the spaces that would best fit our needs. You gave us great service.
Thank you, Shaneca for your help today I really appreciate it
Shaneca and Alexandria made this move so easy . They both worked together to get the best deal for me today. Thank the both of you ladies
Great customer service from Shaneca & Alexandria
Alexandria and Dustin make a great team! Went to pay my bill and left knowing I'm well taken care of!!
Update:
Was so happy that the company has made things right and is holding onto their words. I am happy that i will be getting a refund and the office when i went into the building this time the gentleman was super nice and i much more welcoming atmosphere so i changed it from 1 to 5 stars.
While i appreciate the last minute rental that was given to me these people are a bunch of hypocrites. I need the storage unit for a month and was told by the customer service center that i would not be charged until a much later date but was charged today. When trying to talk to the service center 1 the rep was very rude and 2 they now went back in their word and said in a nutshell that i am screwed out of my money even though i told them that their rep said something different. So this company does not back their own words. Will never use this place again.
Marcus helped me out with cutting my Lock and Cathy gave me A1 customer service !!!! Team Franklin Blvd
Cathy helped us @ 6938 Franklin Blvd, Sacramento. Cathy was very thorough & professional in helping us decide on a storage unit. Fast & efficient! ๐
Niecey was extremely pleasant and patient with me with renting and downloading the ps app. Thank you niecey for a wonderful experience. Thank you Alexandria
I really appreciated Shaneca and Cathy for being able to help me out. I really liked and appreciated their customer service etiquette ness. They greeted me with a smile, and I got a call back to check to make sure everything was good! Thanks guys!๐
Thank you Shaneca for your assistance.
Noticed that they only reply to good reviews lol that's ๐
wish I would've picked a storage that had better hours and better customer service because I feel like even though I got a cheap price, I've had storages before with deals and better hours
The employees are kind of rude and always trying to check and see what I'm doing in my own storage so I will be moving soon to a better storage facility
And one more thing I still haven't received my refund from the first storage I rented here I never stepped a foot in it but was charged a admin fee of $29 I'm homeless and poor but they want to take my money even after I still rented a unit from them after they said they'd refund me all the money back also when my key broke in the lock they provided they wanted charge another $20 for a new lock
ALEXANDRIA AND merlinda make a great team! Thank for all your help with my move in
I've been with them since 2017 and still am Love that place
Merlinda helped me very efficiently, helped me with all my paperwork and got me over to my unit all within 5 minutes all while being incredibly friendly, I can't thank her enough for everything!
The most inconvenient storage ever! Definitely won’t be here long. Do not recommend unless u wake up late n go to bed early. Gate hours are ridiculous. And the lady is nice when u finally catch her in the office however, you have to catch her in the office or you’ll find yourself waiting around for the lord to come back.
I called into Franklin i spoke to Cathy regarding se issues i was having she helped me resolve the issue ... Great customer service
Melinda was awesome professional and got me just what I needed for my storage needs.
Merlinda was very helpful! Make sure you come here if you need a storage unit and tell your friends and family.
Melinda was very helpful today I was very satisfied when I came in today I would recommend this storage to my friends and family
Thank you Alexandria and Merlinda! I’m so grateful for these ladies. Went into office to pay bill and receive a warm welcome! They answered all questions I needed for possible future rentals!! Thank you !
The older lady was rude !! she has BAD customer service!! She needed alot of help from cathy and wasnt listening to here like she knows everything if she did she wouldn’t be working she would be wealthy. ms.know it all !! than had the nerves to have a attitude with cathy like she knew what she was doing !! she told me it was my fault i lost both my keys and to pay for a locksmith. after she told me it takes 3 weeks for them to pop your locks cathy said she wasn’t supposed to give a time a hr later my lock was popped after a month i paid the storage for this month and did the even need it but she made me pay. oh yea my stuff had roaches in it to so make sure you check your stuff before you move it into your place or youll have a rodent problem that youll have to deal with thats public stoarge.
CATHY WAS VERY THUROGH THE WHOLE PROCESS OF RENTING MY UNIT. I AM VERY PLEASED THEY PROVIDE GREAT SECURITY FOR MY STORAGE. I FEEL CONFIDENT IN KNOWING MY STUFF IS SAFE. WONDERFUL CUSTOMER SERVICE. Cathy greeted me with a smile which to me made me relaxed knowing they care.
Merlinda was really friendly and helpful.
Great job office employees
I have rented two storage units for almost five years. During that time, my rent has been increased several times. I am currently paying over $700, which is two-and-a-half times the rate advertised on their website. I have contacted their corporate office numerous times to object to what I consider highway robbery. I am disabled and unable to work, and these exorbitant fees have left me financially broken. AVOID THIS COMPANY AT ALL COSTS!
Awesome good knowledgeable person
I never needed a storage before k now & in public storage helped ...
Don't like hours are different than the other public storages closes too early
I had a 5 star vibe with Melinda she was very helpful and accommodating. The process was very smooth and she was so funny I enjoyed my time really. I recommend you come see Merlinda this experience was beautiful. Public storage is cool.
Thank ladies!!! Alexandria and Merlinda gave me Exceptional customer service!! Highly recommend to storage at this location or anywhere theses ladies work at!
Had issues with payment Alexandria and Merlinda help me in 5 seconds. These ladies are awesome!! Thank you . If I could give ten stars I would.
Completely RUINED ALL MY BELONGINGS- upon moving things in said nothing about the COCKROACH INFESTATION! Now ALL OF MY THINGS HAVE ROACHES , COMPLETELY DISGUSTED AND DISAPPOINTED IN THIS PLACE . It’s dirty all over ! When walking to my unit can see the bugs coming in and out of all units which I did not see upon moving things in.. nor was it ever mentioned. I do NOT RECOMMEND AT ALL - QUITE DISGUSTING! Not to mention it’s not like I had much of a choice moving my things into storage they completely took advantage and it’s gross as all hell to have a business that keeps their place like this ! Thanks a lot public storage !
Good customer service always. Can't get into the property until 9:30 am - don't know why it's so late??? Sensors on the front gate have issues unless you're standing right on the keypad with your app enabled device. The bathroom is always out of order. The climate controlled area smells like cat urine when you walk in and it's almost always hot inside.
EDIT: Found that there is no climate control at this location. It's 80+° F where the inside storage units are. Not going to work for me and my precious stuff.
Great experience, kind staff, fair price
Maria and Merlinda are so friendly staff who help you smooth experience and professionally assist you all your concern
Alexandria has such a beautiful spirit and uplifting attitude she helped me after another location gave me the run around for 2 days straight she made my frustration turn into laughter highly recommend this location solely because of her ๐ฏ๐ฏ๐ฏ๐ฏ
This place is a complete rip off they will make your rent go up every month to where you cannot afford to pay your storage anymore it is just wrong that they have the right to raise your rent every month to its $400 I had to move out of there and go next door two extra space storage and then they want to charge me $245 after lying and say that I left a day after the date
Merlinda provided great service and was so kind!
this place closes at 6pm which makes it hard to get there when u get off work at 5
Working with Naomi at Franklin location is like shopping at Nordstrom!!
Ms.Niecey provided GREAT customer service, warm and positive spirt, and she also helped me choose the perfect and most affordable unit space. I recommend coming here for positive people and affordable Storage space.
I got into my storage today the employer named kathy, was very very helpful with me, very patient, very professional, actually took her time out of her way to help me do things and chill what to do on my phone things that she did not even have to do :-) today's date is September 16th 2022 I've always rented from public storage but she was the best customer service I've had in a very long time not only just from public storage but everywhere. Thank you so much!
I have been renting from public storage since July and I have not seen any bug's or trash around the storage! It's always clean and nice to visit.the staffing is always nice to just talk to about anything that's going on with you! The public storage on Franklin Rd is just a nice safe and clean storage to keep your things.
Dennis great job got me taken care of in fine fashion.
Merlinda is very helpful and professional. I would be happy to invite my family and friends to rent storage here. Salamat Merlinda!
Very misleading about pricing and form of payment over the phone!! Wasted my time and gas!
The office employee (Melinda) was very helpful! I couldn’t close my storage doors, which was very annoying. She came over and helped me in no time at all! Thank you!
Both staff members that I interacted with were helpful and courteous. However , I was not aware and it was not brought to my attention that moving out of the unit early does not result in a prorated return. So even though I only occupied the unit for five days I still have to pay the full $400 for the month. Even though they will turn around and rent it and recoup that money from someone else as well. This policy will prevent me from storing with public storage again in the future.
Didn’t inform us that they close at 5pm on the weekends. Pulled up (@5:00) with a full UHaul and nowhere to put our stuff. Why even close at 5 and 6… people work.
Thank You for your EXCELLENT SERVICE CATHY!! 5 stars service. Very professional and I will be recommending this location to friends and family because of the OUTSTANDING SERVICE!
I wanna give a really good thanks to the customer service agent Bea for helping me with getting the information that I needed with assisting me with getting a storage. She walked me thru the whole step of the way… when I didn’t understand she made sure that I got it. So I wanna say thank you again for helping me… you rock and don’t ever change.
Some of the driveways are way too narrow
Merlinda was very nice and helpful she helped us really fast. We loved the experience with her.
Merlinda is amazing. I loved her personality and her service was awesome. She made me laugh and everything. I enjoyed talking to her so much I forgot we were doing business.
I have to say this was my best storage experience ever! There was a great deal going on and Merlinda made it seamless and easy. She is definitely an asset to this Company!!! Her customer service was so great that I’m giving the information to my friends and my realtors. These days, everyone needs things to be this simple and a smiling face and patient personality can make even the roughest situations feel easy. Thank You Merlinda๐บ
Marlinda help me to hace storage and she si very infórmate she si Nice persón and good customer sevices i ella recoomed this storage to My family and frends
Merlinda provided me excellent customer services
Also i recommended to my family and friends to recommend this location.
Thanks
Merlinda was fantastic. She met all my required needs for moving my personal belongings into a storage unit that I had inquired about. Price was a bit more than expected to pay today, but that has nothing to do with her 5 star performance. So job well done to Merlinda. I would definitely recommend others to inquire about a storage here. If anyone ever to be in need of a storage unit.
Niecey was an angel for the day that assistant me with my payment she was fast and professional, she needs to be valued by this company because she is an asset.
Niecey has wonderful customer service skills with a positive attitude, you need more positive ppl like Niecey working for your establishment
The management got sticks up therre u know what's they are Hella watching u
She is wonderful... I sm glad we gpt pushed to her store.
Merlinda. Great and beautiful lady...she is so thorough and high joyful...we already love her. She is the best!!!๐๐๐๐๐๐๐ธ๐ธ๐ธ๐ท๐ท๐ท๐บ๐บ๐บ๐น๐น๐น๐ป๐ป๐ป๐๐๐
Merlinda was helpful today and provided good customer. I will suggest Public Storage to friends and family who may need it.