Public Storage Self-Storage Units at 6800 Overlake Place, Newark, CA

I was greeted very friendly with a smile great customer services help me with my rental she had pations with me I highly recomend this locatio 5 stars great services jessica

Nasira was very helpful and kind at the rental office. Amazing costumer service!!

Angie and Jessica were so knowledgeable in helping me and my boyfriend find the right sized storage for the best price at this location! Not to mention the facility is clean and safe. I would recommend this location and refer anyone to Angie or Jessica if they’re looking to rent a storage space in Newark in the future!

If we could give 10 stars we would twice! Clyde was the best and made us feel like family! That means a lot!

I just recently moved to Newark and I needed something affordable and close to my home, I checked it out this location and Nasira was able to make all this happens for me, She was very helpful and very friendly and kind. Nasira even took some of her time to show me where is my rental space at. I would definitely recommend this location and Nasira to anyone to talk to or to rent an unit. 5 stars and more stars

As a customer of Public Storage, I recently had the pleasure of working with Angie and I must say, she was absolutely fantastic! Her assistance was invaluable in helping me transfer to a new storage unit that better suited my needs. Not only was she very helpful, but she was also very polite, worked quickly and effectively, and was friendly throughout the entire process. Her big smile and positive attitude made my experience all the more enjoyable. It's rare to find an employee who truly cares about their job and goes above and beyond to make their customers happy, but Angie definitely fits that description. I would highly recommend her to anyone looking for great customer service at Public Storage.

We stopped by the front desk, the lady introduced the facility well. She is friendly and patient. We applied the space online and got a good rental price. Accessing to the gate is easy after downloading the APP. We chose the climate control space.

Jessica really helpful

I received some of the best customer service at Public Storage. The new team Angie and Roxanne were incredible and glad to see actual work with a smile being offered. They were even cleaning the walkways in the storage areas, something I never seen in my years renting at this site. I give them a “10”

Always good service here especially from the front desk. Highly Recommend

Nasira was a great help! answered all of our questions quickly and with a smile!

Lisa was great. She showed me my storage unit. And was very cordial and speedy at getting me the contract finished. Thank you

Mariah & Nasira we’re so very helpful if answering all of my questions about my account and helping me with my account billing. I sincerely appreciate the fantastic service!

I want to take the time to Thank Angie for all the help with my rental. I really appreciate her help and her patience. I must say this facility is really clean.

Thank you Nasira and team for helping such a wonderful storage space and appreciate customer support available for service. Would highly recommend. Thank you. Vipul

First time renting the storage here and my storage got broken into.I don’t think it is the safest area to keep your personnel belongings and front staff is not very attentive and helpful.Not sure what else to say but very disappointed.

Young Lady was Very Helpful n Polite...

Property manager Sofia helped me throughout my entire process of upgrading my unit. She made it extremely easy and was so patient to explain all my questions Thank you again

I recently had the opportunity to know Angie while signing up for my new storage space. She was so nice and polite and made sure my move is smooth. I would really recommend this place if you want really nice service. All the employees are very sweet and welcoming.

I had a great experience checking-in at the newarks location. Jessica and Angie are great and very friendly. They helped me through the entire steps, helped me complete the process swiftly and finally introduced me to the public storage mobile app which has a lot bunch of useful and interesting features. Thanks guys, appreciate your work 😀

Nasira is so nice and accommodating to our needs. The facility is always clean. She's always willing to help out and answer any questions we may have. Thank you Nasira

Clean modern facility. Very friendly staff.

Office staff subscribe to a culture of mediocrity: 2 of the last 3 times I’ve come by to rent a cart, they haven’t been at the front office. This last time they didn’t even leave a be back in x number of minutes sign. They never answer the phone number listed on their door. Their hours aren’t listed on the door. The restroom is always a disaster. They don’t like putting paper in there because they are too lazy to clean it up. They will raise rates as soon as possible on you. Their hours are ridiculous if you’re a working person.

Dear All, This was the first time I had to rent a space. I came to the Overland Park facility located in Newark, CA. It was a great experience. Nasira provided me with an exceptional service by taking me on a tour of the facility and showing me the storage space itself. I hope to be here for a while. Great Service...

Nasira helped me out a great deal! An excellent person! She was very kind and courteous! I'd rate my experience with her 10 stars if that was possible!

This was a 5 star storage facility, but shady rate increases bring it all the way to one star for me. I got a notice in the mail (less than a month in advance) that my rate would be increasing by over $100. This was painful enough that I went looking for a new place to rent. For the heck of it, I checked the rate of another unit of the same size at this location and it's renting for $100 less than my original rate!?!?

.thank you Nasira for a good customer service. Highly recommend this location

Nasira went above and beyond to show how to access place and explained everything in details.

Ms. Nasira and staff are nice compassionate and understanding i been there since 2015 and she is by far the best manager they had since I been there I hope when people are writing these negative reviews that you look deep inside yourself not promote negative energy and remember most of us are doing the best we can with the resources we have and go into the office and talk to Ms. Nasira

Nasira was very helpful and made the rental process very smooth after enduring a very HOT AND FUSTRSTING MORNING. I wish all my customer service interactions were this stress less. Thankyou Nasira 🙂 YOU ROCK

Nasira is really very good and we moved out storage very smoothly

It’s a nice and clean storage location but with very limited hours that it’s open for renters to visit their lockers. They need to stay open later so people can visit after work

As 1st time customer withPS Nasira I found to be friendly,knowledgeable & polite and professional she walked me through the process I’ll recommend my friends and will continue using this resource in the future

My truck got broken in at this place they stole some items and leave lot of miss I taught it’s safe and secure place like they said at the website the problem is like in this big cooperation public Storge no cameras at the parking area company like public storage should be cameras and alarms every where people pay lot of money to park there expensive vehicles. Cost me almost 1000.00 dollars the fix the problem 500.00 dollars for the window at the Volvo dealer and 500.00 to install it the bottom line I will not even think about public storage in my life again or mention it all to someone I will look for small owners storage it will be more safe and secure most of them have security patrol at night

I get warned by text message for leaving 10 minutes late. "PUBLIC STORAGE: Our records show that you recently left your location after closing time. Please consider this a courtesy reminder. With your best interests in mind, and out of respect for all customers at your Public Storage location, after hours e xits are not allowed. Please plan your visits within the hours listed below to ensure a great self-storage experience. Your Location Hours Gate Access Hours: Mon-Fri: 6:00 AM - 6:00 PM, Sat-Sun: 6:00 AM - 5:00 PM" -- What's "respect for all customers"? Closing time for access to storage went from 9pm to 6pm. In summer, daylight is until 9 pm and people do a lot of work in the evenings. I signed up for 9 pm, but can't do anything about it. Bathroom is "out of order" consistently for last two years. Can't do anything about it. Office hours have been made even shorter so you can't get the key to carts during those off hours. Can't do anything about it. On top of this, my rate went up from $264 to $358. That's 35% in one shot. This place is using COVID and inflation to reduce services drastically and increase prices astronomically.

I like the customer by Nasira she was very knowledgeable abd helpful .First time renter excellent service. Thank you Nasira.

I walked in with no appointment and Nasira helped me and was very friendly, helpful and accommodating. She is definitely an asset to your company. Thank you Nasira.

Nasira she is very good maneger help me and my mom,she is nice person i recommend public storage she saw amezing thank you for your service

Drew and Ashley were professional, personable, and helpful. I feel they answered all of my questions and honestly made a stressful situation fun - also saved me time offering tape and boxes so I didn’t have to drive one more place while I’m packing my up my house. I would recommend this location to friends and colleagues. The premises was very clean and well lit. Thank you

This is my very first time renting here. My Agents name is Nasira. She was very courteous and kind, explained the whole process and walked me thru it.All was very smooth and pleasurable experience. The facility is well organized, clean and neat. Thanks for all your help.

This is a very clean indoor three floor storage space. The temperature is controlled so my books and clothes are keep dry. No dust in this storage space. The security is excellent with multiple gates.

Nasira is very good person she had great service during checkout. Thanks Nasira

This is my first time getting a storage unit and Nasira was such a sweet lady that walk me through everything ..... can't thank her enough for helping me and my partner!!!

This place is not at all what I thought.It is poorly managed. there's usually cars abandoned RVs or trailers that are in the parking lot. there's two separate locations with two separate gates. You have to use the elevator to get onto your floor, there are two elevators for five floors, which is not enough elevators, especially if one or both of them are out. no notice of changing hours. they used to have dollies you could use while you were here, now they are locked up. The bathroom is usually locked. People come thru gate without entering code, which usually means they dont belong here.I would definitely not recommend this place

I had a very easy move in thanks to Nasira. She was extremely helpful, patient and kind. Thank you for your support!

My rv trailer got broken-in in less than one month parking with them. On the same day same thing happen to the other trailers located there. The area is not safe. After communicating with the police, he menteioned that this is normal around this location and those break-in keeps happening. Public storage wasnt very helpful. on the same day not having a place to take a trailer police suggested moving the rv someplace else as this could potentially happen again. after asking if any precaution would be taken by public storage they said nothing would be done to address this thing. After this whole stress I had to find another place to store my rv as another situation could happen. I would use the place store anything.

Nasira is very helpful, showed how it works, she is very kind and supportive

they lie on your face , Poor management

Ashley was very kind and helpful! She was informative and helped me with any questions. I appreciate her showing me the space unit

This was a great experience. The property is well organized and secure, and the staff is what keeps us sticking here! Nasira is the best!

I had the pleasure of working with Nasira, she did an amazing job answering all my questions and she had good words of wisdom that I needed to hear! :) If ever you need storage space, look for Nasira at the Public Storage space :)

Renting experience was smooth. Nasira was very helpful and super patient with our reservation. She led us to the unit, did final cleans and taught us with the door lock operation step by step.

1.) Rates keep increasing and the closing time for access to storage went from 9pm to 6pm. However, there remains a sign on the gate that says it closes at 6pm. This is not what i signed up for. 2.) Bathroom on site continues to be out of order for past couple weeks. Attendant continues to state "work order has been placed". Last week I left 20 minutes late (I wasn't aware of the new 6pm closing and I had to leave to find a bathroom offsite, otherwise i would have left way before 6pm). Soon after last week I received an email telling me that I left late - that's fair. Today they left me a voice mail message to please call TODAY "about an important matter in regards to space". I call back, concerned that there is a problem with my storage spaces - No... it's about leaving 20 mintues late the week before which I have already received the email. I ask about whether the bathroom has been repaired... naturally it's not - but "work order has been placed". This is the "important matter" regarding my space?!!! This would have been a 4 star review had it not been for above. 3/17 Update: I've changed my initial rating of ** to ****. Regional management graciously called to discuss. Apparently the hours were shortened for security reasons but they are considering changing back to longer hours; bathroom should be available AND (most important!) my rental rates have been lowered significantly. (Apparently one can request a rate review!). Thank you!

Great customer service.

This was a great experience in so many ways! The property is well lit and secure, and the staff is what keeps me coming back! Shabeena is the best and really knows her customer service! She is extremely helpful and makes renting a unit at 22329 an almost painless experience! And Kayla also extremely helpful and friendly.

Supportive staff.

Stored a vehicle here for about 4 months and it was broken into and rummaged throughout. No sense of accountability from the management when it happened and I was left to deal with the consequences. I don't recommend it.

Thank you for the experience at this storage I had nothing broken it to, aswell it felt safe everytime I had come to get my things. The front desk manager Nasira was always very helpful with information regardings to the storage. Hopefully to do business again in the future.

Chlyde help me great

BEWARE!!! NO CAMERA ON SITES AT ALL ON ALL PARKING STORAGE! ON JANUARY 12 AT 2:30 pm Manager NASHIRA CALLED ME AND SAID MY WINDOW SMASHED BROKEN, AND JACK WAS LEFT ATTACHED UNDERNEATH MY CAR! THEY STOLE MY CATALYTIC CONVERTER! THIEVES CUT MY BATTERY WIRING SO THE ALARM WILL NOT MAKE LOUD NOISE. I CALLED POLICE DEPARTMENT AND MAKE POLICE REPORT RIGHT ON SITE. TOOK A LOT OF PICS AND VIDEOS! I CALLED CORPORATE HEADQUARTERS OF PUBLIC STORAGE GLENDALE CALIFORNIA AND SAID NO COMPENSATION WILL BE GIVEN. I TRUSTED THIS PLACE AND ALL THE MANAGERS NASHIRA/SHABEENA THAT THEY WILL TAKE CARE OF MY CAR. BUT THEY DID NOT. INSTEAD THEY WERE RUDE AND NASTY AND KEEP ON HANGING THE PHONE. THEY DONT WANT TO BE BOTHERED. NO COMPENSATION. THIS IS THE WAY THEY TREAT CUSTOMERS! BEWARE! DONT TRUST THIS PLACE! THEY WILL STEAL, BREAK INTO YOUR UNIT AND CAR. ITS AN INSIDE JOB!!! I GAVE 0 STARS ! NOT EVEN 1 STAR!

This was a very unpleasant experience from the beginning. NOTE-they will not prorate your rent. We moved out on the 4th when we got our new house and had to pay a full month's rent. It's hit or miss whether or not the office is open, and they are not pleasant to work with when they are there. If you call the main line for help, they will send you all over town to their other locations looking for open offices. Those offices are often closed as well. The gates close early at 6 p.m., so it's difficult to go in for any length of time after work. We went in one evening looking for an item my daughter had mistakenly packed and were locked in at 5:55. We had to wait on hold for 10 minutes to get help getting out of the gate. Then they sent nasty messages about their gate hours like we were criminals. Despite this "security", we found marks on our lock that looked like someone tried to cut it off not long after we moved in. If we didn't have a 3-bedroom house worth of storage in our unit, we would have moved out the first month. We were just stuck because of the cost to move so much stuff elsewhere. :/

Not a secure storage facility - I rented here earlier this year and my unit was (quite easily) broken into and 2/3 of my items stored there were stolen. I learned from this experience that they have very few cameras anywhere on site, the units are easily broken into once you start to think about the lack of security measures, they are not aware of what is happening at their site, and ultimately they do not care if your stuff is stolen. Multiple units were broken into at the time my unit was robbed. I didn’t have any particularly expensive / attractive items for thieves, but the damage adds up when you have to repurchase them. Even after it was broken into, it was going to take them weeks to repair the entry points so you need to be able to move your stuff immediately (something I was unable to do) to secure your remaining items again. I would never use this storage facility again; if you do, make sure to take pictures and record everything in there, and don’t store anything that you’re not okay with being stolen. The insurance did come through after a lot of time spent on the claim.

All in time Clean

Shabeena is the Bestest for ALL HER CUSTOMER SERVICE ... KEEP HER & PAY HER THE WONDERFUL JOB SHE DOES !!! ALWAYS !!!

Nasira was a nice person she is so helpful and gave all the information that we needed

I really appreciate the customer service I received from Shabeena. She was very polite and professional while helping me figure out what was rite for me.

Nasira is very helpful and kind. She has great customer service. Helps with phone call reminders bill due

Returning customer a 3rd time and my business choice. Especially after meeting Nasira, great customer service and so polite.

I had my storage at Public storage for quite some time and recently I found that someone tried to break the door of my storage and public storage called and notified me so I went to check it out and upon asking if there was security on site or cameras were working or not and they said we have only front desk and no security or camera. . I said that’s no good. They should do at least do petroling time to time. Storage door was broken and they said they will fix it next day but they didn’t do it and it took them 2-3 days and upon checking inside my storage I found my things were here and there and few things were missing and I complained to on site front desk employee Miss Yasira and she was very rude and careless as I said to her that it’s not safe here and next time if happens again I will leave storage and she said go ahead you can look for another storage or do whatever you want. She was super duper rude and lazy employee. She is dangerous to work there as I was not feeling safe for my storage so I decided to leave . So please guys be careful. Don’t rent storage there. If you want to take a risk then it’s up to you. But I won’t recommend it. Thanks.

Terrible service. Access hours used to be till 9pm then they were reduced to 6pm without notice. Staff is extremely unfriendly and unwilling to help in anyway. Front doors are usually locked and staff is unavailable, trollies are always locked up and with no staff available there is no way to use the trollies to move heavy items. Moved our stuff to extra space down the street. Terrible experience.

Very disappointed in this place one reason is I can’t goto the property after work because it has to be before they close can you guys put the gate hours back to 9pm it would be really nice there is a lot of frushted customers that can’t access there belongings hello people work and can’t come by I. The day time I work 2 jobs this is the reason why I’m giving this a one star because they won’t change the gate hours it would be a lot better if the gate hours were back to 9pm

I highly recommend this Place for Public Storage. Staff very kind, and respectful! The place is very clean and the staff will assist you on whatever you need!

Reduced hours. The gate closes at 5pm. Ridiculous.

I came to Public Storage in Newark and had a great experience. Nasira saved me by finding my lost wallet!!! She was extremely nice and I highly recommend this place.

One of the elevator never works in this location. So our movers took lot of time to load stuff with just one elevator. They don't have enough dollys if more than two people come at same time. Always have to wait. Staff working here doenst look happy and feels like they are irritated and if ask any questions they are like don't you know this ? kind of response. Timings of this place is insane. Generally any storage I have rented so far open until 8 pm atleast to pick stuff after work. It was so uncomfortable to work with this times. I don't recommend this place , if you want flexibility with time .

Mostly clean facility! Appears to be new. Smooth check in process. I was under the understanding my unit would cost $74 and it was $135 due to move in. Also, I was told I could move in as long as I arrived by 5 pm. Less than 1 hour before move in upon me asking additional questions I learned that you can not access your belongings after 5pm which is very early. I also learned that all the access to the elevators shut off at 5pm. I wish this information was all communicated to me during the book in process so I could have chosen a different storage facility that was more accessible. I also wish a 24 hour access past could have been offered to me seeing that I told the front desk I was driving from 13 hours away and arriving at 4:50 pm due to traffic and that courtesy of was not offered to me. I learned about this courtesy after being shut out of the facility at 5pm and speaking with customer service.

Ok thats my storage .

Great friendly customer service.

Well ran Place top to bottom

Will public storage increase the gate hours? You can't get in after work during the week as they close at 6pm. They just increased my storage unit rent by $100 per month. I've been renting from them for 30 years, I will do my utmost to get out.

Nasira was extremely helpful, responsive and friendly. Check in was fast and efficient

This was my first time getting a storage unit, I’m super glad I experienced it in this Location because there I met Nasira who guided me into the whole process. I didn’t know what size unit I needed but she didn’t insist on trying to get me a bigger space she just showed me difference which I really appreciate, really good service! I would highly recommend.

Great prices great storge selection to fit your every Moving needs. And a helpful staff.

Great spot

It is very dark inside your own storage! There’s no people in the office it says 9:40 they are already open but it’s past 10 the office is still closed. I Am very dissatisfied and frustrated. This my only time and I don’t want to waste it!!

Excellent customer service from Nasira well explained the lease and answered all my questions will walk you through the process and tour the facility I really recommend this location

We were not able to come in our storage no. 2227 because your staff doesnt know to assist is with your hew system, more bad, she promised us she will email us on how to work on your new apps system, until now we did not receive email...ggrrrr ( angry now)

Brestroons are never hopen

When I went to the facility on my move in date i was informed that an online reservation did not guarentee the unit requested would be available. So they offered me a smaller sized unit at a higher price. I was in a pinch because i needed to put stuff in storage. After leaving the facility i was able to secure the larger sized unit I had originally reserved at another local Self storage in town. So I got the size unit i had initially reserved from a different location of the same company and although I had not moved in to the smaller unit and had signed the contract under duress they refused to cancel my original contract. I called the regional manager who was in charge of both facilities. And basically was informed there was nothing he could do. So i ended up having to pay for a unit that was not close to the size i had originally reserved and never used, even though i rented another unit at a sister facility that did meet my needs and matched my original reservation. Very disappointing.

Nice people and good storage for an affordable price. Crystal was very helpful

Pretty mean staff. The facility manager didn’t even take me to the unit to show how to open it and use it. I asked one of the employees how to open and use it. His response: “You have to be really dump not to figure it out!” I complained to the division director and ask for an apology. His response: “The facility manager had a tough day. But they will call and apologize.” That was 5 months ago. No phone calls. No apology. So, if you want a decent customer service - you will never get it at this facility. If you are looking for a follow up from admin - they probably wouldn’t keep their word, just like they never did it with me.

Staff are not so friendly.

Awesome experience at this public storage. Indoor and outdoor units in a wide variety of sizes. And the manager, Shabeena, is amazingly helpful! Highly recommend this location!

Stephanie and Megan were very helpful and sorted out a problem with my rental in short order. I would highly recommend this location.

Nasira had excellent customer service and was as helpful as i could ask for. She made the experience less confusing and now i feel like i can use a public storage anywhere.

Professionalism, expertise and excellent service by Shabeen she made the entire process comfortable and a pleasant experience. She is the ultimate in customer service to her clients. She provided outstanding customer service and is always available to help her clients. 5 Stars ⭐️🌟✨⭐️💫 for Shabeen 👍

Bueno el local

This is a great place to rent clean and very friendly staff. Was greeted by Shabeena and Kimberlee. That helped me out in an emergency. Made my rental process easy. Thank you again.

Very nice facility! The girl was very nice and helpful, Kimberly was her name I believe. First rate all around.

Check-in was quick and easy thanks to Meagan! She was very friendly and gave me all the information I needed to decide on the rental. I had my new storage locker ready for move-in in a matter of minutes.

The labels for the large units are tiny and hard to read

Very clean and easy to access

They assisted me with everything from the beginning.

After much confusion, Meagan was able to correct our technical difficulties and help us with our sign in. All done with a smile 😊

Was treated very well & Made to feel comfortable by Meagan.

Excellent customer service Shabeena

Javier was very good in explaining everything and got me settled right away. Great Job!

Loser stays there

Was looking for a quick solution for storage. Made a reservation online and received a call immediately after. Staff was super friendly upon arrival. Morell from the front desk walked me through the process and answered all my questions. The building is cleaner than the other locations i visited. I recommend this place if youre looking for a place to store your so stuff for a very good price.

Friendly staff. Clean storage facilities!

Incredible service. Javier is a straight homie, but all the staff are amazingly nice. Clean place, make you feel super safe and make the process super easy.

Clean facility! Friendly staff! Morell was very knowledgeable and was able to answer all the questions I had. Location feels safe and secure.

All I can say is Five Star service, from the time I walked in the door Javier greeted me with excellent service. He was courteous and knowledgeable and made me feel comfortable storing my prized possession in a place that I feel is safe and operated by great staff. Thank you Javier and keep up the great work!

Kym did a good job during time of rental process was easily and simply

This is the worse storage that I have seen. I have been using storage spaces for my boat over the years. This place will do things on purpose to charge you fees. They promise things to get you in their facility and once you are in they will find every possible excuse to charge you with bogus fees. Their management is terrible and they don’t even return your calls. I will never use this place nor recommend it to anyone.

Such nice people at this facility. I was greeted with a warm welcome and smiles by Morell and Alice. They were very detailed during the walk thru and left me with no questions. Great experience.

Worst storage facility I have seen anywhere in the country. Sends letters to the wrong address when they have the correct one on file, charges ridiculous lien fees when their own agents failed to inform the client that they can update their new card information at any Public Storage. The insurance you pay every month does not have any use except when you actually lost your property they gave you a pamphlet. The entire company from facility staff to their district manager were keen on finding any excuses to justify their mess up. Extremely rude and insulting staff. Update: I informed them over a week ago that I was moving out, nobody put a note on it. I called the center today to ask how to move out of the facility and remind them that I was moving out before the next billing period. The person named Alice managed to hang up on me three times without letting me know any information on how to check out. I have never seen a business that cannot answer a simple question that take 2 minutes to answer. And I have never seen such an extended effort trying to scam another month out of customers who are moving out.

A trailer was stolen from this property parked in the gated lot. How is this possible? Inside job Do not store here

Kim is very nice and accommodating, we were in and out in a flash with all of the knowledge we needed to know!

Javier, Kim and Morell were outstanding! Great customer service and made the process easy and fun!

Kim was very helpful with the storage Rental process I feel that she went above and beyond with all my questions and getting my storage unit.

Morell is the best person to help with renting a unit, she is a sweet person with a great smile and very experienced. I will always remember our time together , she made a hard time fun and relaxing.

This location is deserving of a 5 star review . First off let me start with saying Javier is amazing , he gave me the best customer service , not once did he have a bad attitude with me no matter how many times I called him, he was very knowledgeable about everything when it came to getting the perfect units . I am the operations manager for a liquidation company and he helped me with all my questions and everything I needed to having the best storage units for my project out in Newark .2nd The price very affordable . I am very happy with my experience at this location . Thank you Javier . I highly recommend him .

Javier was very helpful in getting me set up in a storage unit. The facilities are clean and well protected.

Extremely friendly and helpful. Easy check in with Javier.

Great and very friendly service! Alice is the BEST!!!

Uhaul rental staff very helpful!

Javier and the rest of Public Storage made everything easy and simple

This is the best place ive ever been the lady Alice who helped me gave me directions on the phone and in person I hope the company knows how special she is god People are hard to come by and I appreciate here

I received excellent service at this Public Storage. The manager Paz was also very helpful and explained us different options for storage units. This place is also very clean and has elevators for 2nd floor access

Great service, very helpful. Very clean, accessible and safe.

The staff at this is really helpful at this place. Javier helped me get my storage place fast. Very knowledgeable about the place. Very great place to get a storage.

Paige is amazing! Very clear explaining details.

Great service!!👍🏼 The manager gabby was very helpful and polite great customer service . I would definitely recommend this place very clean as well.

Ashley is just the best !!

Thank you ladies for all your help! Everyone I have talked to has been friendly, courteous and helpful. I would definitely recommend this place to others!

Great service. Friendly staffs.

Ashley and Kim , both ladies were amazing and helpful get my account setup right. This place is very convenient and we'll maintained.

Phoenix handled all my storage needs with ease. He made my rental experience a pleasant one. Thanks again Phoenix for the quality service!

Been with him for four years awesome team, definitely recommend.

As far as storage locations go this place is the best. The super helpful and always nice ladies at the front desk are always helpful. And the climate controlled units they have is also a plus. Good pricing too.

I received top quality service from Claudia. She was so accommodating. She answered all my questions, had toured me through the facility and was so informative. Really appreciate her for giving all the help! Thanks Claudia!!

Clean n safe. Easy peasy.

It's a great place too get a storage Kimberley ,Ashley,and Claudia were very helpful , besides that they were friendly and welcoming .Thank you too a three of you who are employees at the overkake site in Newark ,California.

The staff here was very helpful. They answered all my questions and made sure I was aware of the various storage and packing materials available. Nice friendly service!

Kim was fantastic and very helpful and friendly. Would rent another unit in the future as they are clean and nice!

I would not even give them 1 star. Their customer service is horrible. They do not know their policies. Giving my husband and I the run around for months now. We vacated the right way and they are treating us so bad.

Kimberlee helped us find the right space for us. She was very helpful and listened to all of our needs. And all of our concerns. She also showed us how to enter the property and how to access our space unlock and lock it, very professional employee we'll look for her to help us with all of our needs thank you Kimberlee.

Moving out on your own can be really stressful, but the one thing that was not stressful was getting a storage unit here. Ashley helped me out the other day. She showed me all of my options, inside and out. She helped me with boxes and bubble wrap and a mattress cover. Things that I hadn’t thought about, she had me covered. I did not feel rushed or pushed to get anything I didn’t need. I’m very satisfied with my unit and the reasonable price tag that goes along with it. Thanks Ashley!!

Paige was a great employee that was very helpful. would come again!

Everybody was really nice

kimberlee was so helpful! her and claudia made the whole process seamless. an extra shout out for working on the 4th of july. the units are basically brand new. this place doesn’t have the same eeriness that other storage places have lol thanks for all the help, ladies!!

Claudia and staff was very nice and helpful would tell all my friends and family

Kimberly and Claudia were very helpful and getting a parking space for my work truck they have answered all my questions and concerns and I'm very happy with their service excellent communication skills and five star rating

The staff was nice and easy to work with.

Rented a unit today, everyone was very nice. Thankyou Ashley for all of the help!

Signed up for our storage room today. This place is immaculate and climate controlled which will protect your items and keep you cool during your move. Cecelia was very friendly and efficient in helping us with merchandise to purchase. Kim showed us how to use the locks for our storage and have access by car. Ashley is a great manager making sure everything runs smooth. All of these ladies were very pleasant to work with. They take pride in their jobs.

I called and inquired about a storage unit. The young lady that works there (CeCelia) answered all of my questions in regards how much and what unit was best for my needs, she was very helpful, sweet and knew what she was talking about. I highly recommend this public storage in Newark. This place is very nice, they have climate controlled units which is nice not all places have them. Overall this place is pretty Awesome.

Great Service all the time! Extra thanks to Claudia at Newark Public Storage on Overlake Place. She's excellent & promotes her company! Extemely fair rates, clean facilities and more. I refer all family & frenz here.

A plus

First time needing storage, and I cannot thank the staff there for being so helpful, friendly, and accommodating to my needs and schedule. If they treat all their customers half as well as I was treated, they are deserving of 5 stars all the way!

Staff are very considerate and helpful. I always get a live person to help and to answer questions. The air controlled environment makes it much more pleasant to move boxes in and out and I don’t worry about excessive moisture.

I appreciate the business the people there are great they treat me good and really helpful

We've been using this Public Storage since late 2016. The building was brand new when we moved our stuff in. It has excellent security and is clean. All of the onsite staff I've encountered have been professional, friendly and helpful. As we've gotten rid of some of our stuff we've downsized a few times and it has been very convenient to do so. If you have to put stuff in storage, this establishment is a very good and efficient one to use.

I came here a couple of weeks ago to get info on a rental for a friend that’s moving and Ashley helped me so much!! She really knows how to run this location I’ve been to others which were great but she actually took me to see the units and just helped me with pricing and everything! Good people still exist! We will be coming back to rent soon!

Very friendly staff, clean bathrooms, clean facility!

This location is very clean and the staff are very professional when I come into the office. I had the pleasure of working with Ce Mone. She is very knowledgeable and not pushy when she tries to offer supplies for sale. I will recommend this location to my friends and family

Staff was professional and knowledgeable on the different storages and fees. Made me feel comfortable trusting then with my belongings

Ashley was so awesome! I walked in just comparing prices but decided to go with what Ashley offered instead of shopping around. Nice place!

I can't be any more satisfied with this place. The units are nice and clean and very well priced. Ashley did a fantastic job of explaining all the details of my lease and was kind enough to thoroughly answer all the questions I had. I've now had my unit for about 2 weeks now and so far everything's going on good.

This is the best place ever. Clean, convenient, and safe. I worked with David Jr he is really nice helped me to finish the process quick

Important things you might want to consider prior to renting storage for this storage company in the Eat Bay Area. 1. Access hours are from 6 am - 9am. 2. Reserve a unit online it's much cheaper because rates change on a deadly basis. 3. The interior light bulbs on the "outside storage" units don't work. You won't be able to reach and replace them either unless you have a ladder. Requesting to have it replaced is frustrating. 4. There are no light bulbs inside the "inside building" storage units. The hallways are not lighted until the overhang sensor senses movement as you walk along. 5. Be aware, carry a flashlight with you always within hands reach or place it in your pocket. This is because the auto movement sensing lights on the hallway will automatically shut down in like 15 minutes or so. It will be pitch black inside your storage unit. So if you plan to organize your belongings stay away from ladders, be aware of your clutter, be careful of heavy falling objects etc. bec when the lights shut off, you can't see a thing. One has to find their way out of the door to the hallway and its a pain in the butt if the sensor is far from your storage unit because one has to walk towards the sensor and be under it and wave your hands before it turns back on. One has to do this several times if you plan to be there for awhile. 6. The office does not open until 9:30 am and closes around 6, I think. So before 9:30 am and after 6 pm. feel free to take a piss or dump anywhere your heart desires because the toilets are locked. 7. For those amongst you with weak bladders, be sure you have a porta- potty in your storage units . There are no toilets in the "outside- storage" units area. One has to drive out of the facility to the building after pressing codes to get in and out to be able to access the toilets inside the building. 8. Note: For the whole storage facility area for both "outside units" and "inside the building" units the size similar to 2x the Raiders of the Lost Art Archeological Storage, there are only 2 toilets. They are on the first floor. If you are on the top floor and you have to go, good luck to you. Fire exits or the stairs are not easy to find and not necessarily near your storage unit. Review the Storage Map for access to the stairs or elevators. Assuming you make it downstairs to the only 2 toilets available these 1000 storage patrons, pray it's not occupied because more than likely one of the toilets is either locked or someone is in there taking their grand time cleaning it during office hours. 9. Prior to downgrading, upgrading or taking advantage of promotions, discounts or what not, talk to the manager first and tell them exactly what your intentions are. Remember, their purpose to not to help you reduce your cost but to make money. Taking up issues with the manager or even with the district manager will fall into deaf ears because they are talking while you're explaining. 10. One is mandated to buy a padlock from them for $20. It's yours to keep but it only works with their door locks. You won't be able to use it after anywhere else. Put it up for sale on Offer-up or Craigslist for $10. 11. Dogs are not allowed, so if you're homeless and with your pet, leave them inside your car out in the freezing cold. 12. There are dumpsters or trash cans in the "outside storage unit." area. 13. There is a huge gated dumpster out side the building. Its locked because it's not intended for patrons or customers. Bottom line, there are no trash cans at all. 14. If you rent out an "inside the building" storage unit, invest in a pull/ push cart if you haul heavy and large quantity items. This is because the carts for customer use are not available before 9:30am - and after 6: pm .Besides one has to go inside the office building to turn their ID''s in before you can use a cart. If have to go to your unit 5x in a day, then one is required to turn in their ID's 5 times in the office. This is an honest personal review for comparison and improvement purposes only. .

This is the best place ever. Clean, convenient, and safe. I was able to access my storage unit 24/7 and was never disappointed. If you are looking for a clean, safe and friendly staff, look no further.

My storage is still intact and it’s been over a year 🤔👌🏼 thanks Ashley!

Claudia was on time and friendly.

Staff is friendly, the area is kept clean.

The Custermer service here is pristine. Friendly, and the units are really clean! The place needs music. It’s dead in there. The only people that fill the place with good energy, are the two smiles that work in there!

This whole team is amazing and the facility is very well maintained

Alice Redding was GREAT! Got us in and out and was a pleasure!

This place is relatively inexpensive, so if that's your only concern, go for it. But be aware, this place has the worst service of any storage facility I've used. First, the carts. Every other storage area I've used has carts readily available to move boxes in the lobby. Here? You have the carts, but be ready to walk around the outside of the (large) building, out of the fenced area (which can only be re-entered using the car access gate), and leave your ID at the office in exchange for a key. Then, you get to find which of the 9 carts it actually unlocks, noting that half the time the key is mislabeled. If you're lucky, the cart won't be in the back blocked by multiple locked carts in front of it. And if the office is closed, you're out of luck. I guess it's too complicated to take a quick look at the security footage, correlate it with the door access, and suspend the responsible person's account if someone actually wants to steal a $50 cart. Next, restrooms. This may sound a little silly, but sometimes it takes a little time to get your storage area organized, and bathrooms are actually pretty important. Even inside business hours, I've found both restrooms locked and out of service. (Door says vacant, but the handle has been locked from the outside.) Maybe someone just forgot to unlock them? Because, as with the carts, if the office is closed, no restrooms. The final straw and the reason I'm leaving this review was the lovely call I received after, evidently, *gasp* leaving the parking lot an entire 10 minutes after closing. (Not the building, mind you, the *parking lot*.) I've honestly never heard a business get so worked up about a complete non-issue, calling on the weekend (days after the "incident" actually occurred) and threatening to suspend access if this ever happens again. Oh, and there are no clocks on the wall, so better keep a close eye on your phone and hope it actually agrees with the facilities system. (I was absolutely out of the building before 9:00, and am quite sure I was out of the parking lot less than 10 minutes after that.) What a waste. I thought I had found a good solution for a long-term storage arrangement, but instead I'll have to wind down use of this facility and look elsewhere. I guess I should have taken the hint when it turned out to be a hassle just getting the facility to honor their advertised pricing on move-in. Quick update: After the earlier incident mentioned, I was explicitly told that the issue was leaving the parking area more than 10 minutes after closing. This is apparently false, and the policy is simply that one must be entirely out of the parking area (a.k.a "the facility") by precisely 9:00. I also inquired and was told that "strikes" for leaving the parking area even a minute late never expire, so after this happens twice, your access hours are completely at the mercy of Public Storage, forever. (The admittedly very polite employee I spoke with emphasized that the specifics are handled on a case by case basis, but that's beside the point.) This just confirms what I had already determined, that Public Storage is more worried about whatever precisely their concern is with a customer leaving their parking lot a minute late than they are with maintaining a long-term relationship. That's their prerogative, but this is not a company I'm interested in having anything to do with in the future.

A friend's. Nice enough storage

This is the best team ever thank you for all your help really appreciate it

Several months at this location, very helpful staff.

If possible I’d give no stars. The units advertised on special have 2 small doors, which make moving items in and out pretty difficult. Additionally Public Storage has a new practice; they force you to buy a cylinder deadbolt @ $20 that is non-refundable or able to reuse...having 2 doors I had to spend $40 on locks I’ll never be able to use.Deceitful. Unit infested with ants and roaches. The staff is rude, unprofessional and petty, because of their behavior communication was difficult and ultimately motivated me to find other means of storage. Their knowledge on Public Storage policies and practices derived directly from their laziness. Meaning, they aren’t able to answer any questions until they “ask their manager” (Google it, or decide to read the company’s manual) in fact, they do their 3x daily golf cart rounds (because exercise would do all of them some good) with their manuals looking to harass people and “remind” them of infractions. Horrible

Great service competitive prices

Good place, new building great prices.

Unethical business. I rented a place for 1 year. First, they raised the price 15% after 5 month of rent. Second, I moved out on the 3rd of the month, they charged me full month, claiming "our contract is month-to-month, you have to pay in full". Almost all contracts are month-to-month, including my previous storages and houses leases, but in the end of the contract companies with proper conduct prorate the payment, not claim a full month. Read reviews on complaint websites, you will see both regularly price spikes and contract termination issues reported there.

Do have have storage available 10 x 15 or 10 x 20? What the cost?

Went to view a unit here and someone was living in it 😂. Surprised me and the woman showing the unit, tbh I still got a unit here because they are cheap, BUT they force you to get insurance on their units and make you sign something that states you won't put any valuables in the unit so the insurance is bull and basically just a way to list low prices and then actually charge you more. Still the units are cheap, minimum insurance is like $11 so be sure to factor that in. The staff here is really nice but the company itself is sketch af. Edited: Someone actually called me about this review so I bumped the star rating up because he did point out that: you can get your own insurance on the unit, and the thing you sign is about valuables over $5000, also obviously they don't allow people to live on their units but omg it still happened. Customer service is pretty on point I'm sure if there were any serious issues with your unit they might help you out.

Great staff to work with, Reynolds recycling with climate control and reasonable rates!

I really like this facility, it is 2 years new, nice and clean. The person who helped me was very friendly, and also told me there was a better offer then what I have reserved at the moved in date when I met him. Great service!

The employees suck. No sense of customer service. There's no trash, the bathrooms are unavailable, if you come late and leave the gates after closing time by accident they retract available access hours. Simple things that could make the customer's experience easier are swayed in the favor of the business instead of customers I was done with my space and got a payment notification. Called to let them know. No understanding, just "Hi I'm Ashley sucks for you I hate you bye have nice day!" Since when does the whines of the business come before their customers? Even since the first day they were all jerks.

Ashley and I believe her name was Kim (sorry if I’m wrong) were super friendly and helpful! Answered all of our question and made everything super easy. We came in last minute to get a unit and Ashley was able to show us a unit right away. The whole process was super quick and I’m super grateful for that because we were crunched for time! Also this place is super clean. Overall the staff here is awesome !

The customer service from the property manager Ashley was amazing. She was very professional and polite. She showed me and my partner the space we were renting and answered every question and explained everything to us. She’s awesome and I would recommend this location to others.

Enjoyed the services provided by Claudia and Ashley. They provided me with information that was both encouraging and new. They made the rental process smooth and rewarding. Keep up the good work. Will recommend this property because of Claudia and Ashley.

Claudia and Ashley were great. They answered all of my questions. Excellent customer service.

Walked into the Overlake property the other day to a very pleasant smile! Thank you Claudia for outstanding customer service!

Thank you for the excellent customer service. Cladia and Shanece were friendly, and very helpful!

Great property, clean and staff very helpful

Great experience found out hiding dead bodies in the storage is against the terms and services.

Great service ever!Ashely did great service,thank you very very much!

Clean and new. Facility is a year old I was told and inside is well maintained. One time both the car gate and entrance to the building was both open, allowing anybody to enter and get to a different floor even by simply following someone else. Please keep the gates/doors locked at all times to require people to enter in their codes to access the facility.

Great service from these ladies thank you!!

Brianne was very helpful,showed me i needed a larger space and i was in an out in no time

Moved out on the second of the month and they refused to give us a pro rated amount, charging us a full month's rent for 2 days. Ridiculous. They never told me this either, otherwise I would have moved out 2 days earlier.

Great customer service

I recently moved into this storage facility. This place is a wonderful place to rent and I would recommend it to any of my friends and family. The units are temperature controlled, clean - inside and out, and the staff have been very courteous from day one. All of the women there (i have encountered 4) have made sure we moved in with ease and have ensured all of our needs are met. There has not been one staff member that hasn't greeted me upon entry and hasn't helped me move purchased boxes to my car. It was important for me to make this review because most folks take the time to write poor reviews but it is great to feel welcome and appreciated for your business. Keep up the great work ladies!!!

I came in this public storage today and Ashley help me from very beginning from showing the the storage and the complete policy. I appreciate all the help.

Kim helped me with a unit today and some moving supply's for my move, I had to move unexpectedly. I have to admit when I walked in I wasn't in the best of moods, but actually after I got my unit situated. And got my mind off my situation. Kim was very helpful. She actually cheered me up. Very nice and professional staff. I really appreciate her help. Excellent service!

I was in not too long ago to rent a storage space. Kim was awesome she showed me a couple different size units that would work for me. She also showed me how to pack things so that everything would fit in my unit. I really appreciate all her help. Great job! She's a keeper!

Just visited Public storage and the team there was very helpful in helping me with a lock cut request they are all very professional and understanding Anjuli took her time and made sure to answer all my questions and resolve my problem Ashley and Nicole were very courteous much respect to Mike and his positive attitude I most definitely recommend this site!

Very expensive, rates moved up twice in my time here of two years, and for what? Such is life in the bay area.

Came to look at a space Ashley showed me around the facility it was great nicely maintained and secure would definitely recommend this location. And ashley!!

Ashley is the best worker their. She helped me out a lot. I can't thank public storage enough for all the hard work they do.

Very friendly and great low rates

Awesome customer service.

Great customer service

Very corporate, office staff doesn't have a clue. Gate is often broken with no notice, concern or alternative.

Great customer service

I've had to rent 3 storage units here recently, and the staff has been courteous and professional. Pretty nice new facility as well....

The girls here were awesome... I got a unit for a low price plus all my packing supplies. It was a one stop shop which i really needed. The young lady who helped me was Rasheda, but all were very nice!

We rented a unit for our vehicle on January 5 for one month. At the time of the rental we told the rep that we had a return date of February 9. She assured us that we would be able to pay for the extra days on a pro rated basis. that's not a problem. Called yesterday and we were told that a full month (327.00) was due even if the car was there for four additional days. Lesson when dealing with this company: BEWARE

The service here was super incredible. Ashley was really helpful, even when I was late for the appointment. Super great.

Good location nice customer service

Jade was great showing the facility and getting us set up with a unit thanks so much

Staff is great, I would recommend this location because it's new, nice, and clean

Rasheda was absolutely great she really made me feel welcomed!!!

Great service and all the stuff is so nice thank you

This place is very new and modern, and offers a good deal for the money. Nasira assisted us patiently and showed us step by step on how to use the storage facility.

The facility is band new ... I was very happy with the staff especially Nasira she was very helpful and had excellent customer service. I got a cheap space very high up and far inside so was not happy with space. But 5 star for Nasira....

This place is horrible! Staff is a nightmare especially the onsite Manager name Ashley. We rented a unit located on the old main building which was poorly maintained with pot holes, bumps, water sewer with a big gaping hole on the ground. It was a hassle driving in and out due to poor lighting at night all the lights were out. Holes on the unit wall we brought to the staff attention but nothing was done. This particular location is filthy. All the staff including the manager does not conduct themselves professionally. We've seen them all smoking cigarettes in front of the building while customers walk in, riding around the carts, yelling at customers. One incident a staff approach us yelling and screaming without identifying herself asking us to open the garage because she couldn't see us. This place need new staff overhaul, don't go to this place you will be watched and harassed!

very nice and friendly people . answered all my questions. highly recommend people to come here

Great staff! They help me with all my storage needs, nice clean property . I appreciate you guys. Thanks again!

Great staff and management, love the location easy to get to and close to my house.

All of the staff here are awesome! Great service. Ice location

Great service! Nice property.

Kristal was great showing me and my mother the new facilities. We like that this place is secured and clean. Plus Ashley gave us a deal on some moving boxes that we need for this move. Like to say they we're very helpful and have great customer service. =)

Great facility! Shaniece, Ashley & Jennifer were all very helpful and professional. Got a guided tour of my unit and went through all of the rental details thoroughly. Strongly recommend this location and their team!

Ashley is the best she is very helpful and professional

Ashley and hayley did a terrific job and are really helpful

I got my storage from ashley thanks for all the help

Shalini is so helpful so nice everyone here has great customer service

Staff is very friendly and helpful! Facility is very well managed. I had pleasant experience here!

Ashley is very nice and helpful

Ashley is great she helped me get a space that worked perfect thanks ashley!!!

The ladies at this facility were vey helpful. I don't need a space until next month and I will be back

Ashley is the best total life saver thanks for all the help

Ashley was a great help with my unit

Great customer service from ashley she made the whole experience great thanks!!!

Good location Kim helped me

Ashley has been such a great help with out move we decided to go with another location but she helped explain everything and also how to best pack our stuff so we can get a smaller unit thanks Ashley !!!!!

Ashley was very helpful helping me figure out how to pack all my junk thank you so much for your help great customer service

Great help from these ladies thanks Ashley and jennifer

Good staff

Good staff kim was very nice

great place I paid my bill here and Manisha helped me

Ashley is really awesome great customer service and very friendly!!! Definitely recommend this place if you want storage and great service.

Ashley is so great always very helpful

Came here for the first time today to make a payment. Nasira was friendly and very helpful, and answered the questions that I had. Great customer service!

Ashley was wonderful! Very helpful and Great customer service ! I would recommend to family and friends.

Very friendly staff.

Great...Good place for storage ...specially the women,she is working in the office her name NASIRA .....she is assisting a lot with the customers with a good affordable rates.....making my storage is pretty comfortable at that branch specially ........

Ashley is the best manager ever always has a great smile

Nasira was very helpful and helped me book my storage unit. Friendly staff.

Nasira is Great!!! Public Storage had just what I was looking for at the right price good job guys keep up the good work

I liked Public Storage because Nasira who is in charge there, helped us look for a space and she's a very nice lady. Thank you for your help! I would recommend others to come to this public storage with the help of Nasira.

Nasira is very helpful and pleasant to talk to. She rented us a great unit quickly. Place is friendly and clean Thank You. Curtis and Bradie.

we would definitely recommend this facility it was very clean. The customer service we received was outstanding. Nasira was knowledgeable about all services and products but most importantly she was very friendly, helpful and patient. She answered our questions, no matter how many time we asked the same one.

This was my first time at renting at public storage and I have to stay, I would definitely recommend this place, specially cause Nasira was amazing, very nice, friendly and very informative. she explained me everything I needed to know. :)

Love Nasir she's very professional as well as knowledgeable about PCs products

Ashley and Beverly are great. Definatly Recommend this place they are super nice:)

A+ Customer Service. A+ Nasira.

the new manager Here Ashley is awesome the property looks much cleaner now that she is here and she always has a smile I would definitely recommend this storage place

sherri is a great manager, she has great customer service

I was in a situation where I needed a storage asap and with Thanksgiving being today and preparing for it yesterday I was pressed for time. I made reservations prior but was pushing it to arrive at the location on time. When I called the lady was closing and only had 5 minutes to get there or she would have to leave. When I arrived she was there and was I relieved. Nasira was nice enough to aasist me in spite of an injury she had and the pain to her foot or the long commute she had awaiting. Nasira went above and beyond her call of duty to assist me explaining details and finding me something within my budget. She did it in a professional and pleasant manner. I could not express enough my appreciation and gratitude for helping me in a dire situation. If there were more nasira's in this world? It would make things a better place and way of things getting done easier. Nasira should be compensated for a job she take serious and a job well done. Good employees are hard to find and ones that should be treated well to keep them around so they never leave. Thank you again Nasira Della

I recently rented a parking space for my pickup truck at this Public Storage location and so far am very pleased with the management. The nice lady, Nasira who showed me around and took care of the paper work was very friendly and was a big help. I would strongly recommend this place if you need extra storage space.

This place was great! Helped me with all my moving needs! sherri was great! Wonderful customer service!

The guy helping me made the process as quick and painless as possible. Much appreciated.

Thanks to the Rep. Marie , the set up for storage was thorough and quick. Great costumer service although she had just begun working in the office, it was as if she worked there for years.

Casandra and Dale were great they gave all the information I needed and awesome service

This is an awesome storage facility. I was helped by a lovely and very kind woman named Nasira. I've used storage units before and none of them were as nice nor as pleasant, especially in regards to the customer service.

Excellent customer service.Especially from Nasayra I believe her name was.Super nice,I was late,and she had closed the register already but still helped me out in making a payment.5Stars.

Great place to store your stuff . helpful staff..would recommend it

Nasira was very helpful and informative. She gave us a tour of both spaces that we were considering and offered the pros and cons of renting each space based on our needs. She was very good in explaining the price differences of on site leasing compared to leasing the space online. Overall a very nice experience. Great Job Nasira....Public Storage Management, she is a keeper.

I went to Public Storage to buy some merchandise, the customer service was excellent. Sherri was very helpful and friendly.

I would totally recommend this place. My experience here is great, as a couple of people that I knew use this particular facility, because of the property manager. She i very nice, organize, clean, and TOUGH. I think I came in past the property usage hour to grab something really quick, she literally went to my own storage and told me to leave LOL! Which you can totally understand, wouldn't you want to feel secure knowing someone is watching the facility. I know my stuff is secure, would use this place again :) Thank you for all the hard work :)

The people here are a great help and are friendly. Always available to answer any questions either in person or by phone.

It's great service

I had a great experience at this public storage. A woman by the name of zoey had great customer service and I plan on using this public storage much more!

excellent service I give it 5 stars

The Public Storage facility on Fircrest in Newark, CA is clean and well-kept; staff are knowledgeable and provide excellent customer service. I would especially like to acknowledge Zoey, who is always friendly and ready with excellent advice and a smile.