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Public Storage Self-Storage Units at 6800 Overlake Place, Newark, CA
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
One-time $29
admin fee applies.
-
5'x5'Online only price$ 20/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- locker
$ 20 /mo $ 40Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 22/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 22 /mo $ 44Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 22/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 22 /mo $ 44Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 26/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 26 /mo $ 52Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 79/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 79 /mo $ 86Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
5'x10'Online only price$ 90/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 90 /mo $ 99Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 105/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 105 /mo $ 115Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 107/moSmall 5'x10'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 107 /mo $ 117Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
9'x19'Online only price$ 114/mo
Parking 9'x19'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 114 /mo $ 228Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x20'Online only price$ 134/mo
Parking 10'x20'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 134 /mo $ 268Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 143/moMedium 10'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 143 /mo $ 173Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x10'Online only price$ 151/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 151 /mo $ 182Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x10'Online only price$ 165/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 165 /mo $ 199Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 183/moLarge 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 183 /mo $ 207Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x15'Online only price$ 192/moLarge 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 192 /mo $ 217Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
10'x10'Online only price$ 206/moMedium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 206 /mo $ 249Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x10'Online only price$ 206/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 206 /mo $ 249Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
11'x23'Online only price$ 242/moParking 11'x23'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 242 /mo $ 305Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x15'Online only price$ 269/moLarge 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 269 /mo $ 304Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
20'x20'Online only price$ 293/moParking 20'x20'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 293 /mo $ 341Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x30'Online only price$ 580/moLarge 10'x30'- outside unit, bay door
- enclosed
- drive up access
- rv, boat, or vehicle
$ 580 /mo $ 608Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies.
Nearby Self-Storage Locations
Self-Storage Near Newark
Resources from the Help Center
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Newark Storage Units Near Highway 84
It's hard to miss this Public Storage in Newark, with a variety of self storage rental options sitting right between Highway 84 and Jarvis Avenue, just below Newark Boulevard.
A short drive from I-880, this is a convenient storage facility for folks throughout the Tri-City area, especially for anyone crossing Dumbarton Bridge on a daily basis.
A 5x10 storage unit can easily hold hiking and biking gear, or everything needed for get-togethers with friends at Coyote Hills Regional Park, while small businesses near Ardenwood Historic Farm can use a 10x15 storage unit as extra office storage space for supplies, equipment or boxes of paperwork.
Families throughout Newark Unified School District can take comfort during a move knowing all furniture, appliances and personal belongings are in one place with the help of a large 10x30 storage unit.
This location features indoor storage units and outdoor storage units, as well as climate controlled storage units. For customers looking for car storage or truck storage options, there are also rental parking spaces, as well as boat storage and RV storage spaces.
The storage units sit behind a gated, key-code access area and the manager of the facility lives on site.
A truly special community in southwest Alameda County, Newark continues to thrive thanks to hard-working residents and tireless business owners all striving towards community improvement. From the natural surroundings of the nearby Don Edwards San Francisco Bay National Wildlife Refuge to unique events like the annual Newark Days festival in the fall, there's something for everyone in Newark.
Public Storage takes great pride in offering the Newark community cheap storage units and outstanding customer service, 7 days a week.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 468)
Very friendly staff excellent experience. Thank You Dawn!!
Angie and Diana are simply outstanding! From the moment I arrived, they made the entire process smooth, clear, and stress-free. Angie was incredibly knowledgeable and professional, walking me through every detail with patience and care. Diana brought warmth and energy, offering helpful suggestions and making sure I felt confident every step of the way.
These two are a dynamic duo—courteous, efficient, and genuinely caring. Their level of service is rare and refreshing. If you need storage, this is the place to go. Thank you, Angie and Diana, for setting the standard!
Dawn and Angie thank you so much for your I appreciate the help
Dawn and Angie were very kind and helpful. Great customer service. Highly recommended!!
Nasria made renting so easy and pleasant to talk to. She answered my questions and provided recommendations, made sure my access was working, and showed me where my unit was.
Hello I need to speak to a manager please my storage unit rent was raised from 245 to 526.11? In two months this is completely unethical. They say I should get another room and move to take advantage of the website price for the same sized units at 100$ a month?! Please explain how this makes sense it’s only April and they have suggested I can move out twice already? Or pay an obscene price hike!? I am requesting that a district manger Mike give me call back- property manager “Neem” at the Newark office in California has given me a fake phone number which I called to no avail. She has already avoided me since last Thursday in order to charge my account another months rent after I asked her to cancel and let me vacate last weekend. She said to call corporate who of course sent me right back to her. When I called to get a correct number she hung up on me? Please help this is quite unacceptable and unethical.
Dawn helped me out today and she provided excellent service and experince! Made the process seamless! Couldn't have been happier!
Dawn, was awsome. Got me in early and out with a smile.
Dawn was very helpful today i had the chance to rent the space and she guided me on every step.
Dawn & angie
Very nice
I had incredible and freindly service by Dawn. Professional and honest making me feel welcome and confirming that choosing this site is the right move.
All aspects with the rental were thoroughly explained and understood in a respectful manner. I felt as if I were speaking to a friend that I haven’t seen in a while. We need more people like Dawn in the world. I downloaded google maps in order to express my positive experience and thank you Dawn for helping me out. Cheers
I like to thank you for the good service that I recieve from Dawn recommends her services is very helpful .
Dawn helped me during lunch hour, very professional
Dawn and Angie were awesome
The worker at 5pm on Feb 28th needs to be fired. She slammed the door shut on us right on our face. Can't believe employees would treat customers like this.
The Public Storage on Overlake Place in Newark is the best! Facility is modern and clean, with ample parking. It’s very secure (gate code, door code, elevator code)…and, best of all, the staff are really nice. Nasira at the front desk is super friendly, sympathetic, and efficient. Prices are reasonable. Thanks, Nasira!
Amazing service! very kind front desk people🫶🏻
La señora Nassira me ayudo muy amablemente y logró ayudarme en todo lo que necesitaba. Soluciono mis problemas y fue muy amable y atenta. Me siento muy contento con la atencion
Very friendly and patient staff at this site. Jackie was particularly nice and worked diligently to find the right unit for me
Very professional staff, clean facility, it was a good experience. No complains at all. Jackie, Angie and Nasira - all had been very helpful and professional.
Angie & Jackie were amazing at helping reserve my storage unit. Angie was very patient and took the time to walk me through all the steps to get my unit. She walked with me to show me the spaces available. Super kind and sweet. Jackie payed attention to my dog. It was a very nice experience working with both of them.
I suggest you coming to check these units. They are very nice. I am very pleased with the customer service and the unit itself. This is a great location.
Nasira at this facility was extremely helpful, and she went above and beyond our expectations. Good location, secure, and clean.
I forgot to close the shutter of my unit but Na Sira took it upon her to inform me and close it. This was a year ago. I recently lost my keys to the storage and again she was welcoming and helped me with the due process.
I can't say enough great things about the support I received from Jackie and Angie at Public Storage! I needed a secure and reliable place to store my car, and they made the entire process smooth and stress-free.
Jackie and Angie were incredibly knowledgeable and took the time to explain all the options available for vehicle storage. They answered all my questions and ensured I felt confident about leaving my car in their care. Their attention to detail and professionalism truly stood out. They were warm, friendly, and went above and beyond to make sure everything was set up perfectly.
Thanks to Jackie and Angie, I know my car is in safe hands. Their dedication to excellent customer service and their genuine care for their customers are what make this location outstanding. If you need a place to store your car (or anything else), I highly recommend this Public Storage location. These two are the dream team!
Jackie and Diana! Wow! They helped me so much! They helped me understand my bill and what I owe. I made a payment and Jackie tried (but unsuccessful) to lower my rate. At least she tried.
I would've to interact with them again, they are such a pleasure!
Thank you!!
Everything is good,especially Nasira was so nice to help us. Happy new year!
jackie helpmed me find the right solution , perfect customer service and great communication skills. She asked every customer if they need help snd helped us a lot in moving stuff . Answered all my questions in respectful and friendly manner . A well mannered lady and best customer setvice . i highly recommend this public storage to everybody, i hope this honest review helped evey customer.
Have been in this property for about 5 years, has been a pleasant experience except the fact that rates have gone up every 6 months.
But tonight was a very unpleasant experience, while trying to clear out my unit I was locked out of the property after closing. Yes that's my fault for being there after closing but no employee did a walk though to make sure everyone was out, no property manager answering the phone.
But now my unit sits open unlocked with my things in the hallway, work truck is stuck in the lot. LIVE CHAT 5AM -6PM... I'm writing this at 530 and chat says it's not available, Completely unacceptable.
Angie the Manager was very patient with me and my 3 year old who was very irritated and crying when I was getting help from her I really appreciate her!
I’ll like to leave a review for their professional informed service. I came in looking for a unit for storage and they were able to help choose the space right for me. Thank you Denise and Angie for your kind and hard work !
Had the pleasure of renting at this property. Angie was such a great help and extremely informative. She made sure the unit was clean and perfect for my needs and budget. Great customer service and communication skills. Thank you again Angie!
Truly helpful, kind and wonderful humans! Naresa helped me with my storage space going above and beyond saving me time and money! They are very proactive and communicative. the place is kept very clean and safe it’s best in comparison to many other locations I have rented in the past. Our experience here for the last three years has been fantastic. Deep gratitude to the wonderful team at Overlake!💕
Highly recommend.
Jackie and Angie went above and beyond to help me with my storage needs. They checked everything multiple times and found me a fantastic deal. Even with all my questions and requests, they were consistently patient and never showed the slightest frustration. Their exceptional service made all the difference—highly recommend!"
Jackie and Angie were incredibly helpful in checking the storage for me multiple times and making sure I got a great deal. Despite my many questions and requests, they were always patient and never showed any frustration. Their commitment to providing excellent service made the whole experience so much smoother. Highly recommend!
Nasira was very helpful and friendly during our visit.
When I got to the storage unit this morning it was locked and I couldn’t get into my new unit. I waited an hour for the team to show up and I’ll be honest I was not happy. Jackie greeted me with a huge smile and everything melted away. She was professional and genuinely kind while showing me the new unit and explaining the best practices. Although there is a HUGE crack on the floor, which she was nice enough clean, I’m going to have to accept the unit because I need the space in my house for our new puppies arrival today. I wish the manager would have told me the unit was messed up and it was the last one. I would have went somewhere else.
Huge thank you to Jackie. The best part of Public Storage as far as I’m concerned.
Great place to rent a storage unit, pretty big and lots of options to choose from. Was renting a second unit at the same location and ran into problem with the automatic unit assignment. Jackie was very helpful, She was patient enough to address my concern, Nasira was very knowledgeable too, Both of them made my life easier. Thanks a ton to Jackie and Nasira for all the help !!
Great experience! Everyone there was very friendly and helpful.
Jackie and Angie have helped me out with the best option for my needs, excellent service and clean location,etc. highly recommend for people looking for storage
Sad to see businesses taking advantage of customers. Prices raised but hours reduced. Used to be 9 pm before. How can they unilaterally change the hours? Also, can't depend on restroom being available.
Jackie and Angie are amazing together. What a nice team. They were very patient with helping me decide on my unit . Thank you ! I will be recommending this location
Jackie and Angie were so friendly! Who would have thought renting a storage unit would be such pleasant experience! They work so well together .. thank you both so much!!!
Good and safe place for storage. Large space and fewer people at this storage location. It is quiet here, I like the environment. 2 large elevators available which is good for moving things upstairs.
Jackie and Nasira were amazing.went out of their way to help me.
Nasir and Jackie were great with the best service. I highly recommend this property.
Is my first time rent a storage and the worker here is so nice!
Jackie and Eddie are great Employees, Jackie an efficient person I was running late arriving to setup my space. She was fast thinking to help me pick a space. I was allowed to share my concern for privacy of my space. Good service. Eddie was excellent, patience to help me and made sure I fill out everything correctly. Helpful with coworker Jackie. Thank you for excellent service.
Today had the pleasure of working with Nasira at Public Storage Newark, and I couldn't be happier with the service she provided. She was incredibly helpful during the process of setting up my new rental, patiently guiding me through every step with a friendly and professional demeanor.
When I encountered an issue with my lock, Nasira went above and beyond to assist me. She quickly resolved the problem, I felt confident in my rental choice. Her positive attitude and willingness to help made the entire experience stress-free and enjoyable.
I highly recommend working with her if you're looking for exceptional service. Thank you, Nasira, for your kindness and support!
The manager here, Angie is the best. I appreciate her assistance very much.
Blinsided; overcharged; never go back.
Great customer service. The process was fast and easy. The ladies were such a big help, and they even asked me if I needed a mattress cover while it’s being stored and I just hadn’t thought of that. Very pleased
As soon as I walked in and met Angie she was very helpful and kind with helping me find the storage I needed and even gave me a great deal. Thank you so much for helping me to find what I needed.
Edit: Rate was adjusted after I called and told them this was not cool. I have had no increases since. Leaving it at 4 stars for now, as one shouldn't have to call and complain to keep from being taken advantage of (otherwise great facility)
Old review below:
This was a 5 star storage facility, but shady rate increases bring it all the way to one star for me.
I got a notice in the mail (less than a month in advance) that my rate would be increasing by over $100. This was painful enough that I went looking for a new place to rent. For the heck of it, I checked the rate of another unit of the same size at this location and it's renting for $100 less than my original rate!?!?
Denise helped me make a well informed decision. She was super friendly and made renting here a great experience!
Angie was amazing, thank you.
I Came in today on 7/14 and The Staff was very kind and helpful, they were very professional and helped me pick the right unit.
Thank you!
I got the run around and got to this location and Angie and Denise were great help getting me exactly what I needed
I came into the office on Friday 6/14 to talk about my account and spoke to Dianne and Denise. They were a pleasure to talk to and they helped me with all my questions regarding my account. They had a positive attitude and seemed to really enjoy their work. The company is lucky to have them both! Thanks again ladies!
All staff in the office were very helpful Thank you Nasira,Bill and Jackie highly recommended this location.
Nasira at the Overlake location is the best. Very helpful!!! Thank you.
Nasira, Nasira!! She always takes good care of us when we come in. So helpful and in good spirits. She makes sure you’re being helped.
This place is clean and secure all around.
Nasira and Dianne are very helpful, pleasant to talk to and walk me through the process of renting storage, being a 1st time using storage, they are awesome!! Also the facility is clean and we’ll maintained!!
NASIRA IS THE BEST!!!! :-D I was feeling very stressed because I needed to clear out my entire storage unit in a short amount of time. Nasira, the employee on shift while I was there, saw me while she was running her rounds through the halls. She was SO INCREDIBLY FRIENDLY and KIND and BEYOND HELPFUL!!! I'm tearing up remembering this, because it made me feel like my Mom or sister was there helping me. She helped me sort things, lift things, bag things up, held doors open for me, helped me navigate the wheely carts through the narrow halls, and helped me bring things down from the unit and onto my truck. I mean she truly went ABOVE & BEYOND and I AM SO GRATEFUL!!!! Thank you so much, Nasira! You turned what was a very stressful situation into a fun activity and you completely lifted my spirits! I cannot thank you enough! <3
Your welcome public storage
Roxane was a big help and very patient with me
signed up for a parking space there. Bill was extremely helpful, took me on a tour and showed me the available spaces. This was quite a nice sign-up experience!
Nasira did a great service getting me fixed up
Johnanthony es helpful !!
John Anthony was great help very polite and helpful
Angie and John Anthony were real big help on helping us great service and finding right unit size . They both are amazing and very professional
John Anthony great device in presentation and showing correct unit size we needed very appreciated
Great service Thanks! Johnanthony helped me very outstanding customer very helpful
Johnanthony was amazing went over e rental and was very polite and respectful highly recommend.
Made a reservation online, then had a pretty smooth onboarding experience with Nasira. Parking lot is large, facilities are clean, and there are plenty of sturdy carts to use. Moved in without issues.
Johnanthony was great help amazing customer service highly recommended
This place has an exceptional staff who are very helpful with info about pricing and other related services. Great stafff
Nasira helped me move in after having much difficulty with app, customer service. Thank you
John Anthony was great help very polite and professional 👍🏻
Johnathon was very amazing helping get a parking space for my vehicle. Very kind and customer service was amazing
John Anthony was fantastic helped me complete my e rental . Very helpful
John Anthony was very helpful and professional very knowledgeable thank you for the quick action.
Very friendly service clean facility. And you got me what I needed and was very knowledgeable I would recommend her services.
John Anthony and Angie provided me with help renting a space for my car . They were both amazing and berry helpful outstanding customer service from both
Very Good 👍🏻👍🏻 nasira so nice peolpe
Very lovely and friendly and helping nasira
This place is pretty good and close to my workplace. Thanks to Nasira, she gave me a great tour including all the instructions and answered all my questions in details.
Korine offered me an excellent phone assistance about to enroll monthly auto pay for my space.. Thank
I visited this facility today. Nasira helped me with warmth. It's good to see someone who can explain things in detail. Pretty soon I was all set for my unit. My overall experience was perfect.
The experience is good
John Anthony is helpful
I've called many storage places around the area but no one has followed up with me or give the service as Nasira at the Newark location. Highly recommend.
It seemed like a secure place but no. The fire department access lock is broken so anyone can open the gate without code. Plenty of evidence of theft. At least 3 vehicles broken into and catalytic converter stolen. I'm closing my account and emptying my space.
ANGIE is the best! She is seriously amazing, I thank her so much. Thank you public storage
The best place jessica was very helpful and friendly i highly recommend this location
I loved the service of the girls at the entrance, they are very kind and have a lot of patience, thank you very much for helping me today. 10 out of 10
We’ve been a customer of this location for mant years and all I can say is that the place is safe to store your belongings and it’s also always clean. And today, we use their service again to store our vehicle and the Manager, Mr. John Anthony, was very nice and helpful in assisting us with the process.
As a customer I would highly recommend using this public storage location Nasira and Eddie were extremely nice and very helpful.
a tube in the unit leaked black sticky gunk on my chair. no response from the district manager for days now. don't bother with this place.
Great customer service from Nasira
Love this location! A few weeks ago I left My trailer unlocked
Angie called Me and left a message !
I was VERY impressed !
She is very Professional and Awesome !
I'm convinced ...PUBLIC STORAGE !!
John Anthony was very helpful! And was patient and helped us pick the perfect spot for our trailer
Angie and Sofia helped us with the rental and Sofia helped us understand by speaking in Hindi
Angie and Sofia helped us with the rental.they were amazing
John anthony provided great customer service he was very informative with prices
Normally they're fine, but most recently my RV was broken into, along with other vehicles near mine. Also my access code stopped working for some reason and I got stranded inside the facility with no staff available during working hours. I had to be saved by another patron coming into the facility. Also I had delayed access once due to construction blocking the entry, and the secondary gate didn't open even when staff tried it.
Edit: After raising complaints with management they refunded my last months rent after I moved out of my space. 👍
Nasira was very helpful thank you so much!
Nasira was very helpful
I was greeted very friendly with a smile great customer services help me with my rental she had pations with me I highly recomend this locatio 5 stars great services jessica
Nasira was very helpful and kind at the rental office. Amazing costumer service!!
Angie and Jessica were so knowledgeable in helping me and my boyfriend find the right sized storage for the best price at this location! Not to mention the facility is clean and safe. I would recommend this location and refer anyone to Angie or Jessica if they’re looking to rent a storage space in Newark in the future!
If we could give 10 stars we would twice! Clyde was the best and made us feel like family! That means a lot!
I just recently moved to Newark and I needed something affordable and close to my home, I checked it out this location and Nasira was able to make all this happens for me, She was very helpful and very friendly and kind. Nasira even took some of her time to show me where is my rental space at. I would definitely recommend this location and Nasira to anyone to talk to or to rent an unit. 5 stars and more stars
As a customer of Public Storage, I recently had the pleasure of working with Angie and I must say, she was absolutely fantastic! Her assistance was invaluable in helping me transfer to a new storage unit that better suited my needs. Not only was she very helpful, but she was also very polite, worked quickly and effectively, and was friendly throughout the entire process. Her big smile and positive attitude made my experience all the more enjoyable. It's rare to find an employee who truly cares about their job and goes above and beyond to make their customers happy, but Angie definitely fits that description. I would highly recommend her to anyone looking for great customer service at Public Storage.
We stopped by the front desk, the lady introduced the facility well. She is friendly and patient. We applied the space online and got a good rental price. Accessing to the gate is easy after downloading the APP. We chose the climate control space.
Jessica really helpful
I received some of the best customer service at Public Storage. The new team Angie and Roxanne were incredible and glad to see actual work with a smile being offered. They were even cleaning the walkways in the storage areas, something I never seen in my years renting at this site. I give them a “10”
Always good service here especially from the front desk. Highly Recommend
Nasira was a great help! answered all of our questions quickly and with a smile!
Lisa was great. She showed me my storage unit. And was very cordial and speedy at getting me the contract finished. Thank you
Mariah & Nasira we’re so very helpful if answering all of my questions about my account and helping me with my account billing. I sincerely appreciate the fantastic service!
First time renting the storage here and my storage got broken into.I don’t think it is the safest area to keep your personnel belongings and front staff is not very attentive and helpful.Not sure what else to say but very disappointed.
Thank you Nasira and team for helping such a wonderful storage space and appreciate customer support available for service.
Would highly recommend.
Thank you.
Vipul
Young Lady was Very Helpful n Polite...
Property manager Sofia helped me throughout my entire process of upgrading my unit. She made it extremely easy and was so patient to explain all my questions
Thank you again
I recently had the opportunity to know Angie while signing up for my new storage space. She was so nice and polite and made sure my move is smooth. I would really recommend this place if you want really nice service. All the employees are very sweet and welcoming.
I had a great experience checking-in at the newarks location. Jessica and Angie are great and very friendly. They helped me through the entire steps, helped me complete the process swiftly and finally introduced me to the public storage mobile app which has a lot bunch of useful and interesting features. Thanks guys, appreciate your work 😀
Nasira is so nice and accommodating to our needs. The facility is always clean. She's always willing to help out and answer any questions we may have. Thank you Nasira
Clean modern facility. Very friendly staff.
Office staff subscribe to a culture of mediocrity: 2 of the last 3 times I’ve come by to rent a cart, they haven’t been at the front office. This last time they didn’t even leave a be back in x number of minutes sign. They never answer the phone number listed on their door. Their hours aren’t listed on the door. The restroom is always a disaster. They don’t like putting paper in there because they are too lazy to clean it up. They will raise rates as soon as possible on you. Their hours are ridiculous if you’re a working person.
Dear All,
This was the first time I had to rent a space. I came to the Overland Park facility located in Newark, CA. It was a great experience. Nasira provided me with an exceptional service by taking me on a tour of the facility and showing me the storage space itself. I hope to be here for a while.
Great Service...
Nasira helped me out a great deal! An excellent person! She was very kind and courteous! I'd rate my experience with her 10 stars if that was possible!
.thank you Nasira for a good customer service. Highly recommend this location
Nasira went above and beyond to show how to access place and explained everything in details.
Ms. Nasira and staff are nice compassionate and understanding i been there since 2015 and she is by far the best manager they had since I been there I hope when people are writing these negative reviews that you look deep inside yourself not promote negative energy and remember most of us are doing the best we can with the resources we have and go into the office and talk to Ms. Nasira
Nasira was very helpful and made the rental process very smooth after enduring a very HOT AND FUSTRSTING MORNING. I wish all my customer service interactions were this stress less. Thankyou Nasira 🙂 YOU ROCK
Nasira is really very good and we moved out storage very smoothly
It’s a nice and clean storage location but with very limited hours that it’s open for renters to visit their lockers. They need to stay open later so people can visit after work
As 1st time customer withPS Nasira I found to be friendly,knowledgeable & polite and professional she walked me through the process I’ll recommend my friends and will continue using this resource in the future
My truck got broken in at this place they stole some items and leave lot of miss I taught it’s safe and secure place like they said at the website the problem is like in this big cooperation public Storge no cameras at the parking area company like public storage should be cameras and alarms every where people pay lot of money to park there expensive vehicles.
Cost me almost 1000.00 dollars the fix the problem 500.00 dollars for the window at the Volvo dealer and 500.00 to install it the bottom line I will not even think about public storage in my life again or mention it all to someone I will look for small owners storage it will be more safe and secure most of them have security patrol at night
I get warned by text message for leaving 10 minutes late.
"PUBLIC STORAGE:
Our records show that you recently left your location after closing time. Please consider this a courtesy reminder. With your best interests in mind, and out of respect for all customers at your Public Storage location, after hours e
xits are not allowed.
Please plan your visits within the hours listed below to ensure a great self-storage experience.
Your Location Hours
Gate Access Hours: Mon-Fri: 6:00 AM - 6:00 PM, Sat-Sun: 6:00 AM - 5:00 PM"
--
What's "respect for all customers"?
Closing time for access to storage went from 9pm to 6pm. In summer, daylight is until 9 pm and people do a lot of work in the evenings. I signed up for 9 pm, but can't do anything about it.
Bathroom is "out of order" consistently for last two years. Can't do anything about it.
Office hours have been made even shorter so you can't get the key to carts during those off hours. Can't do anything about it.
On top of this, my rate went up from $264 to $358. That's 35% in one shot. This place is using COVID and inflation to reduce services drastically and increase prices astronomically.
I like the customer by Nasira she was very knowledgeable abd helpful .First time renter excellent service. Thank you Nasira.
Nasira she is very good maneger help me and my mom,she is nice person i recommend public storage she saw amezing thank you for your service
I walked in with no appointment and Nasira helped me and was very friendly, helpful and accommodating. She is definitely an asset to your company. Thank you Nasira.
Drew and Ashley were professional, personable, and helpful. I feel they answered all of my questions and honestly made a stressful situation fun - also saved me time offering tape and boxes so I didn’t have to drive one more place while I’m packing my up my house. I would recommend this location to friends and colleagues. The premises was very clean and well lit. Thank you
This is my very first time renting here. My Agents name is Nasira. She was very courteous and kind, explained the whole process and walked me thru it.All was very smooth and pleasurable experience. The facility is well organized, clean and neat. Thanks for all your help.
This is a very clean indoor three floor storage space. The temperature is controlled so my books and clothes are keep dry. No dust in this storage space. The security is excellent with multiple gates.
Nasira is very good person she had great service during checkout.
Thanks Nasira
This is my first time getting a storage unit and Nasira was such a sweet lady that walk me through everything ..... can't thank her enough for helping me and my partner!!!
This place is not at all what I thought.It is poorly managed. there's usually cars abandoned RVs or trailers that are in the parking lot. there's two separate locations with two separate gates. You have to use the elevator to get onto your floor, there are two elevators for five floors, which is not enough elevators, especially if one or both of them are out. no notice of changing hours. they used to have dollies you could use while you were here, now they are locked up. The bathroom is usually locked. People come thru gate without entering code, which usually means they dont belong here.I would definitely not recommend this place
I had a very easy move in thanks to Nasira. She was extremely helpful, patient and kind. Thank you for your support!
My rv trailer got broken-in in less than one month parking with them. On the same day same thing happen to the other trailers located there. The area is not safe. After communicating with the police, he menteioned that this is normal around this location and those break-in keeps happening. Public storage wasnt very helpful. on the same day not having a place to take a trailer police suggested moving the rv someplace else as this could potentially happen again. after asking if any precaution would be taken by public storage they said nothing would be done to address this thing. After this whole stress I had to find another place to store my rv as another situation could happen. I would use the place store anything.
Nasira is very helpful, showed how it works, she is very kind and supportive
they lie on your face , Poor management
Ashley was very kind and helpful! She was informative and helped me with any questions. I appreciate her showing me the space unit
This was a great experience. The property is well organized and secure, and the staff is what keeps us sticking here! Nasira is the best!
I had the pleasure of working with Nasira, she did an amazing job answering all my questions and she had good words of wisdom that I needed to hear! :) If ever you need storage space, look for Nasira at the Public Storage space :)
Renting experience was smooth. Nasira was very helpful and super patient with our reservation. She led us to the unit, did final cleans and taught us with the door lock operation step by step.
1.) Rates keep increasing and the closing time for access to storage went from 9pm to 6pm. However, there remains a sign on the gate that says it closes at 6pm. This is not what i signed up for.
2.) Bathroom on site continues to be out of order for past couple weeks. Attendant continues to state "work order has been placed".
Last week I left 20 minutes late (I wasn't aware of the new 6pm closing and I had to leave to find a bathroom offsite, otherwise i would have left way before 6pm). Soon after last week I received an email telling me that I left late - that's fair.
Today they left me a voice mail message to please call TODAY "about an important matter in regards to space". I call back, concerned that there is a problem with my storage spaces - No... it's about leaving 20 mintues late the week before which I have already received the email. I ask about whether the bathroom has been repaired... naturally it's not - but "work order has been placed". This is the "important matter" regarding my space?!!!
This would have been a 4 star review had it not been for above.
3/17 Update: I've changed my initial rating of ** to ****.
Regional management graciously called to discuss. Apparently the hours were shortened for security reasons but they are considering changing back to longer hours; bathroom should be available
AND (most important!) my rental rates have been lowered significantly. (Apparently one can request a rate review!).
Thank you!
Great customer service.
This was a great experience in so many ways! The property is well lit and secure, and the staff is what keeps me coming back! Shabeena is the best and really knows her customer service! She is extremely helpful and makes renting a unit at 22329 an almost painless experience! And Kayla also extremely helpful and friendly.
Supportive staff.
Stored a vehicle here for about 4 months and it was broken into and rummaged throughout. No sense of accountability from the management when it happened and I was left to deal with the consequences. I don't recommend it.
Thank you for the experience at this storage I had nothing broken it to, aswell it felt safe everytime I had come to get my things. The front desk manager Nasira was always very helpful with information regardings to the storage. Hopefully to do business again in the future.
Chlyde help me great
BEWARE!!! NO CAMERA ON SITES AT ALL ON ALL PARKING STORAGE!
ON JANUARY 12 AT 2:30 pm Manager NASHIRA CALLED ME AND SAID MY WINDOW SMASHED BROKEN, AND JACK WAS LEFT ATTACHED UNDERNEATH MY CAR!
THEY STOLE MY CATALYTIC CONVERTER!
THIEVES CUT MY BATTERY WIRING SO THE ALARM WILL NOT MAKE LOUD NOISE.
I CALLED POLICE DEPARTMENT AND MAKE POLICE REPORT RIGHT ON SITE. TOOK A LOT OF PICS AND VIDEOS!
I CALLED CORPORATE HEADQUARTERS OF PUBLIC STORAGE GLENDALE CALIFORNIA AND SAID NO COMPENSATION WILL BE GIVEN.
I TRUSTED THIS PLACE AND ALL THE MANAGERS NASHIRA/SHABEENA THAT THEY WILL TAKE CARE OF MY CAR. BUT THEY DID NOT. INSTEAD THEY WERE RUDE AND NASTY AND KEEP ON HANGING THE PHONE. THEY DONT WANT TO BE BOTHERED.
NO COMPENSATION. THIS IS THE WAY THEY TREAT CUSTOMERS!
BEWARE! DONT TRUST THIS PLACE! THEY WILL STEAL, BREAK INTO YOUR UNIT AND CAR.
ITS AN INSIDE JOB!!!
I GAVE 0 STARS ! NOT EVEN 1 STAR!
This was a very unpleasant experience from the beginning. NOTE-they will not prorate your rent. We moved out on the 4th when we got our new house and had to pay a full month's rent. It's hit or miss whether or not the office is open, and they are not pleasant to work with when they are there. If you call the main line for help, they will send you all over town to their other locations looking for open offices. Those offices are often closed as well. The gates close early at 6 p.m., so it's difficult to go in for any length of time after work. We went in one evening looking for an item my daughter had mistakenly packed and were locked in at 5:55. We had to wait on hold for 10 minutes to get help getting out of the gate. Then they sent nasty messages about their gate hours like we were criminals. Despite this "security", we found marks on our lock that looked like someone tried to cut it off not long after we moved in. If we didn't have a 3-bedroom house worth of storage in our unit, we would have moved out the first month. We were just stuck because of the cost to move so much stuff elsewhere. :/
Not a secure storage facility - I rented here earlier this year and my unit was (quite easily) broken into and 2/3 of my items stored there were stolen. I learned from this experience that they have very few cameras anywhere on site, the units are easily broken into once you start to think about the lack of security measures, they are not aware of what is happening at their site, and ultimately they do not care if your stuff is stolen. Multiple units were broken into at the time my unit was robbed. I didn’t have any particularly expensive / attractive items for thieves, but the damage adds up when you have to repurchase them. Even after it was broken into, it was going to take them weeks to repair the entry points so you need to be able to move your stuff immediately (something I was unable to do) to secure your remaining items again. I would never use this storage facility again; if you do, make sure to take pictures and record everything in there, and don’t store anything that you’re not okay with being stolen. The insurance did come through after a lot of time spent on the claim.