Public Storage Self-Storage Units at 901 Arnold Drive, Martinez, CA

Needed a inside storage, so I came here, and I'm grateful I did. Upon walking in, I was immediately helped by Lisa Marie. I asked about seeing a unit and the price, etc. She promptly showed me the unit, and I decided on renting it. Lisa Marie was exceptional in providing excellent customer service, support, and overall friendliness. I'm super grateful for all her awesome help! I highly recommend this Public Storage facility.

I don’t normally do reviews but I was so blessed to have been helped by Lisa Marie! She was so kind, friendly, and helpful to my mom and I. Very thorough and definitely an asset to the company. Thank you for all your assistance!!

Terrible

The facility is clean. The 1st floor hallway even smelled good. The lady at the front Latrese was helpful and friendly.

Can not rave enough about Latreese at the Martinez facility. Super sweet and super helpful. After a stressful house fire she was a breath of fresh air to work with! 🩷

Not a well run location. Staff was rarely in the office and never returned calls. Services offered to me when I first rented, were not lives up to.

Excellent customer service from LaTrese. She was instrumental in delaying a rental increase ( by 6 months). She's very cordial, informative, respectful and professional. I wasn't sure PS was going to be able to adequately replace the previous manager at this facility,,,, but it seems as though LaTrese up to the challenge. Well done LaTrese,,, we're glad to have you.

Amazing

I always come here to pay for moms storage Latrese is always there she is Amazing friendly and always willing to help

The property is excellent . Watch out for the property managers some are good but the bad ones real bad .

Latrese is a wonderful addition to this property. She is friendly, efficient, and always keeping busy. When she isn’t assisting a customer in the office, she is out tidying up around the property, ensuring it is well-kept and clean, inside and out. There’s plenty of parking and the units are easily assessable through their app. Very convenient location!

The high level of customer service is awesome. Very professional and very informative. Latrese is amazing every time I see her.

Came in to rent a space and the the experience was great latrese was nice and amazing the office smelled and looked clean so did the whole place great job public storage

I rent from 2014. Every year the price go up with no reason. The customer service do not exist. I try to talk with manager for obtaining a long time fix rate.....nothing. All I obtaining was" sshut up and pay! " No respect for me, for my money, ... I do not recommend this facilities!. I will moving out this month .. .

Lisa Marie was very helpful she went above and beyond to help me out. Awesome customer service

Sally made everything smooth and easy for us while we’re transitioning after a house fire. If you want a storage she’s the person to go to! It’sa clean and safe facility and Sally is knowledgeable and helpful!

I talked to Sally about my reservation and she was the absolute best!! She was super friendly, informative and kind. She answered all my questions and made the process very quick and easy. Sally is amazing and I can’t wait to meet her in person!

Property management failed us. Loaded uhaul up in Sacramento because I was told they would send me access code to get into unit. But got nothing! Tried to call numerous times, but by that time they were closed. So ultimately I rented uhaul from Sacramento and loaded it and drove to Martinez only to return back to Sacramento with a days wasted in uhaul rental, fuel, as well as time. I'm very hopeful that public storage would be will to make this situation right by doing some sort of compensation.

Sally was very very helpful and knowledgable. I am glad I found this place.

Do yourself a favor and choose a different storage company. Numerous problems with accessing my storage unit despite rising rental prices. If they are charging more, why isn't it going to fixing the building? I was due to move out and they just happened to close the whole facility with no notice during the 2 days when I had a truck rented. They didn't even contact tenants to let us know, so I showed up with a rented truck and could not get in. The number they left on the door never connected to anyone. Unable to get in for 2 days and they have no idea when they will re-open. Yet my rent is rising? Horrible Business. The next time I have enough days off in a row to move out of my unit (as I was moving to San Jose when I couldn't access my unit) is several months later. I haven't had my stuff in weeks because they were closed when I moved! And last month they billed me twice by accident and still billed me for this month.

My 5* review is for Sally. She's super kind and helpful when you need assistance for anything. Thanks Sally for being so awesome! We have used this Public Storage facility for many years, it is always clean and well kept and I have never had any security concerns.

Good experience and Sally was very kind and helpful! Our temperature controlled unit was clean and easily accessible. We will definitely be back if we ever need storage again!

Sally provides the best customer service! She is so nice, has the best attitude (consistently) and keeps the facility clean (perfect!) We think she is great!!

Clean, upgraded facilities that have climate control. Worth every penny. The staff is friendly and helpful. Can’t do better!

We have been a customer for ages. Sally the site manager is amazing, always there to help. The site is kept very clean inside and out. Sally’s smiling face and wonderful attitude are worthy of 5*.

Sally is super sweet and very helpful. Highly recommend this location.

Great unit for a reasonable price. Sally’s customer service is top notch!

I've been a customer for several years and have always found the facilities clean and secure. On a recent visit, I was in need of guidance and Sally went above and beyond. Thank you! Much appreciated and highly recommended. 5 month update: Sally continues to be an absolute gem! I needed to downsize a unit and she was able to match my needs perfectly. I appreciate her friendly demeanor and intelligent problem solving with helping me find the right solution to suit my evolving storage needs. I continue to appreciate the clean, well maintained facilities and ultra-friendly knowledgable staff. Above all, I have peace of mind that my belongings are well looked after. Much appreciated!

Sally was super friendly and helpful. Would give 6 stars if I could. *Edit for 1 year update* Sally has continued to be so helpful every time I have come to my unit. She's so friendly and always says hello.

Best storage facility in the area! Facility is very clean. in terms of the staff, Sally, the office manager, is amazing!! She helped me with the transition of a new unit in minutes.

Have had storage unit here for many years. It is always clean and safe. Recently needed to get larger unit and Sally was terrific. She helped us get exactly what we need!

Sally made everything super easy and fun. And we all new moving and going back and forth to storage is never a fun stress free experience!. Thank you Sally!!!

Sally was great! We've used this Public Storage place before and came back again. Sally explained some of the new things they do and I found it to be clean and safe.

My first time getting a storage unit with Public Storage. Sally explained all the policies and gave me a tour of the facility. Kind of a maze at first, but soon memorized how to get to my unit and back to the elevator! Haha Very clean inside and very secure. I would recommend this indoor facility over outside storage lockers. I now have a place for my drum sets and band equipment when not in use. Thank you Sally for welcoming me to Public Storage. Paul Cerezo

The place is much better since they got rid of the lunatic who used to manage, and I use the term loosely, the joint. Beware, though, as what started as a reasonable rental price was raised substantially twice within a single year, to the point that it was no longer reasonable.

Great place to go for storage, Sally is a great property manager! Amazing customer service and energy, very fun to chat with and as helpful as can be. definitely 5/5

I have nothing but positive things to say about this public storage location! After the upgraded remodel I feel much more safe as I see plenty of on site cameras, being able to enter from either side is super convenient!!! Also the staff there at the time OLIVIA was the most helpful, informative and sweet front desk personnel! She helped me understand what my payments are, and the multiple forms in which I can pay. She broke it all down to me so I could understand . Super clean lot/inside as well! I’d give 10stars if I could.

Rat droppings in my unit. . $500 for a 10x15

Great experience from the start! Sally was super helpful and she took time to walk me through the whole process. I was very impressed with her customer service and would highly recommend this storage facility. Thank you, Sally!

Highly Recommend this property. Great Customer Service. Excellent location, maintenance and management of property.

Was greeted by Yolonda and Sally and both helped me get started with my storage unit. It's a well kept storage center, and the staff is awesome and accommodating.

Wonderful place. Nicole was very helpful. She didn’t try to oversell me and had me in my way in about 15 minutes. She’s very nice and curteous.

The customer service at the facility is outstanding. Everyone I have interacted with has been friendly and professional. Moving is one of the most stressful things I can do, but Sally, the manager, was so kind, she helped make things just a little bit easier. I had only met her a few times, but she has learned my name.

Sally is the best!!!! She is probably the nicest person I’ve met in a very long time, check in was easy, the process was easy and she is always there to help! The only thing I would ask, give us the option to add more stars! I have share my gratitude, I very much appreciated the hospitality and kindness, thank you!!!

Professional, & friendly

Awesome Staff Sally is Most helpful I would use them again just on their Customer service

Great storage facility. Climate control is excellent. Sally is very helpful, friendly and knowledgeable. I highly recommend this facility.

LOVE THIS STORAGE LOCATION. VERY CLEAN AND THE BEST PART OF IT IS "SALLY". SHE IS JUST AMAZING! SO VERY FRIENDLY AND SO VERY HELPFUL. I CAN'T EVEN EXPRESS HOW MUCH PERSONALITY THIS LADY HAS AND BRINGS TO THE FACILITY EVERY TIME I COME IN. I GET LOST SO EASILY AND SHE LAUGHS AND CLOSES UP SHOP TO HELP ME FIND MY WAY AROUND. LOVE HER! COULDN'T MAKE IT AROUND THE STORAGE WITHOUT HER. HIGHLY RECOMMEND THIS FACILITY AND SALLY!!! THIS STORAGE IS LUCKY TO HAVE HER!

Came in today November 23rd 2020 and Olivia was very helpful.

Getting setup for my unit was seamless and a great experience. Sally at the Arnold Drive location is absolutely OUTSTANDING and I would highly recommend anyone looking for a storage unit to this location.

Sally has been a joy to work with - very accommodating and friendly. Very smooth process to rent the unit and very accessible.

Management and staff change. Went from 5 stars down to 1 star practically overnight. Do not do business with them, a garbage can or card board box would do better than these crooks

Sally was a great help, very nice and polite even though we did not rent a unit from her yet I could actually see her smile even though she had a mask on

Sally and the staff at this location have always been extremely helpful, and I've been consistently impressed by how clean and organized this location is! I no longer have storage needs, but if I ever need some extra space in the future, I will definitely be returning here. Thanks!

Olivia was incredibly helpful and friendly and she kept her cool even when it appeared that there was a major system malfunction. Olivia was able to make it happen anyway and get me a space rented. That’s right. THEN. They were out of the size I reserved a 10x10 so now I have a 10x15 at the same price as the 10x10. She was just great to deal with and I look forward to seeing her if she’s working when I need to get to my storage.😊

I have visited several locations and this one tops all the others! Olivia showed us the unit, she was very friendly and helpful with the information. She was the best!! The business is very clean! LOVED IT!! :)

Sally was great! Super helpful and friendly during a stressful moving situation.

Olivia is super fun and helpful! Helped me swap spaces when I realized I’d gotten a space too big. Premises are very clean. Do recommend.

I have had my Unit at the Public Storage @ 901 Arnold Drive Martinez for 3 years. Every time I have needed assistance everyone there have been so accommodating, and today was no different. Sally in the office was so pleasant and helpful with helping me to get rid of my “stuff!” She went out of her way to make sure my decisions were the best for me and my wallet. I feel so much better about what I’m going to do and she said she will keep in touch with more information. Thank you Sally for all you do!!!

Olivia was a DARLING. She was so friendly and helpful, she took such good care of me! Thank you Olivia!! You’re the best!!!

Friendly staff, good prices and several locker size choices.

Yolanda was amazing and extremely helpful. She was even able to find us a larger storage unit so we could avoid renting two smaller ones. I have worked with several public storage locations and love this one the most because of Yolanda!

Shelly is the best, she answered all my answers. Great customer service.

This is a very clean and well-run facility. Olivia was very friendly and knowledgable and eager to answer our questions.

Very clean, great prices, Olivia is very nice always greets me with a smile.

I came to check out some spaces today at this property, Olivia was there to help me with a smile. she was very informative and had answers to all my questions. I'm very happy with the choices she's given me and I think I know who I'll be trusting for my storage needs.

Very clean, organized, nice & helpful thanks Olivia

I recently reserved a unit at the Arnold Drive location for an upcoming move. I was helped by a woman named Yolanda, who was extremely professional and very knowledgeable. She was kind and patient and answered all of my questions thoroughly. The facility is secure, super clean, and even my storage unit neighbor was sweet and helpful! I will never use any other storage facility! Thank you, Yolanda and Public Storage!

Jax is amazing, pleasure working with her

Jax is very professional and fun!!!

If there were 10 stars I would put 11 stars not only is the manager such a wonderful person she also runs this property very professional. I used many storage facilities in my life but this place makes u feel like family.... like I said before if I could put 10 stars I would put 11 👍🏼👍🏼👍🏼👍🏼👍🏼

Suzanne was fabulous and very professional. She helper us with the storage rental, the house pak boxes. I highly recommend public storage in Martinez.

I thought the property was very clean and manager was friendly professional and helpful. Definitely will recommend.

Polite, friendly. Place is clean and quiet

Suzanne was exceptionaly helpful and professional getting us all set up and ready to move our stuff in. The unit was clean and the facility in excellent shape. Great experience.

Jax was amazing, she helped me sign up for the online special. The place is clean and well lit. I love feeling my stuff is safe!

Clean, dry, and well lit. Access hours are almost anytime. Useful carts are only available when office is open. Staff is friendly.

best manger ,very clean and great service!!!!!

Came in on a Sunday to check out about a unit, get some boxes and tape. The service was great and helpful. Thank you Suzanne for all your help.

Clean nice place great manager!

Was seeking a clean well managed storage facility, and I found it here. Thank you Jax

Jax is the best!! Cleanest and safest facility around.

I came in to buy some boxes today and met Suzanne a friendly lady. I was flusters when I came in and the holiday made it harder to get things down. She was so helpful and friendly . Turned my day around ! Thanks Suzanne for your friendly attitude.

Clean and friendly.

Suzanne helped me with transferring storages and was very helpful and made the transfer so easy. I recommend this facility to anyone who is planning to store

Property is well maintain Jax runs it well love being on this property clean and well managed

Need a storage space to rent for a few months. I'm in the process of moving and can't take everything with me. Met with Jax. She was very helpful and presented me several options to choose from. I have to admit, the place was impeccably clean and I especially like the one-stop moving and storing supplies feature. Jax was very friendly and overall I felt that my stuff would be safe and secure. I highly recommend this storage location.

Jax was super duper helpful. I hate moving but she made the experience as smooth as possible. She helped me figure out the best rental space for my stuff, saved me lots of money. The spaces here are very clean and safe too.

Manager Public Storage 901 Arnold Drive Martinez, CA 94553 Dear Manager: I had an experience today at your facility that I want to relate to you for further commendation. Your property representative, Suzanne, gave me superior service. Suzanne went out of her way to help. From fielding questions about available storage units to finding just the right unit to fit my needs, Suzanne was my go to professional. She even suggested products from Public Storage’s retail store. Due to Suzanne's efforts, my experience was exceptional. In today’s environment, one rarely sees the care and attention Suzanne gave. She provided a level of customer service warranting special attention. Therefore, I write in the hope she will be commended. All too often these incidents go unattended, and I want to praise her for the excellent job and you for managing your people in such a way that motivates them to deliver the highest quality service. Best Regards, C. Easterly

This place is neat and the staff is friendly and helpful, especially Jax

Best public storage in the area!!! This place is clean and Jax was very helpful and friendly and made moving my things into storage easy and fast :)

Jax was very helpful. She was very welcoming and friendly, we appreciate her customer service and hospitality.

Cleanest storage unit facility in the area. Friendly manager was professional, had a great personality, and was very helpful in making sure I got the right unit for my business. Highly recommend this storage facility

I would recommend this public storage to everyone the facility was very clean and Jax was very friendly and helpful

Hello I'm Jaime I want to let people know this public storage was Fantastic and shout out to "Jax " she is just a doll and will handle anything you ask her 👌 Shes a Champion make sure to ask for her!!! I Highly Recommend

Suzanne is the best! My girlfriend and we’re having trouble finding a good place last minute for a move and as soon as we walked in we were greeted and assisted with all of our questions. She made the process easy. Overall a great place to go !

HORRIBLE EXPERIENCE! GOT MY UNIT BROKEN INTO AND THE PROPERTY MANAGER ACTED LIKE SHE HAD WAY MORE IMPORTANT THINGS TO WORRY ABOUT THEN MY STUFF BEING BROKEN INTO AND ROBBED! I DO NOT RECOMMEND PUBLIC STORAGE AT ALL AND I WISH I WOULD HAVE GONE ELSEWHERE. I ALREADY FILED A POLICE REPORT AND AN INSURANCE CLAIM THEY BETTER PAY ME FOR MY STUFF BEING STOLEN AND NO SECURITY MEASURES BEING IMPLEMENTED AT ALL!

What a pleasant experience. Jax runs the place, and wow, she keeps everything in tip-top shape! I highly recommend this Public Storage location.

Jax was very helpful. She worked with me quickly and efficiently. I like this location because the facility is very clean and it’s easy to get in and out.

Jax was a delight to work with. Always upbeat and explains things clearly. Facility is very clean . I feel my things are safe. Great place!

This pleace is one of the best storages I've ever had this place is very well kept the public storage lady that works the frount desks is very nice sweet and friendly. This pleace is very clean. Love this place

Great place to store our extras! Jax is awesome and has helped us select a great unit to fit our things. Safe and secure

Jax is amazing and helped me so much. I have b83 in the basement and im often in a rush. Minutes after i left Jax called me and informed me thT i left my storage unlocked. Ive been with other public storage locations and not once has anyone shown such care and attention to detail as Jax has shown me. GIVE THIS LADY A RAISE!

Suzanne is awesome! Everytime we walk in she always remembers us and is always the most helpful in whatever our needs might be. She was instrumental to our move in! And has done everything she can to keep us here.

We have been with this location for many years. All of the employees we have had contact with have been very helpful and friendly. Even though today was our last day there, I will continue to buy boxes and packing materials from them. Thank you Suzanne for your help!

Came into storage jax greeted me she showed a unit I .was interested. She was very nice very informative which I like . Can't say enough about jaz professional manner. She is also quite friendly. Thank u jax

Great experience - Suzanne guided me through the process and helped select a unit that exceeded my expectations (size & convenience). Answered all my questions, was very clear in her explanations, and so helpful with suggestions.

Jax is wonderful. Great personality! Made it easy to move in and out. Well recommended for moving in the area. Or just have extra things to store.

Clean and the staff is always pleasant and professional

Suzanne was so professional and efficient. Great experience!

Suzanne was awesome. So friendly and helpful. She didn’t rush us when we were looking at the units and helped us through the process. Easy peasy!

Jax was wonderful! She's quick with paperwork, detailed, extremely friendly, and made my move-in an absolute joy. After having a terrible experience renting from PS in San Francisco, Jax more than made up for it in Martinez. Thank you!

One of the greatest experience as far as storage goes

Suzanne is amazing. Great service!

* Easy to get to. * Climate controlled. * Well-maintained. * Thoughtful and energetic staff. * Effective security.

Easy to move into, one of the best Public Storage facilities in the area (and I have been to a few of them). Jax, the manager, is very welcoming and wants to make certain the customer service is 100%. The facility is clean and the elevators are near the parking. Each time I have been there I have seen only one other customer; this means no fighting over the flat carts (remember only use one cart!!). Climate controlled which is a must if one wants to store anything that can't take the heat.

Had units with the company for a long time, just moved to the area and went with them again.

Suzanne was very helpful in finding a storage unit to meet needs, very nice and professional even though i needed a place where i can drive up to the space, she helped me find one

Jax is incredibly friendly. She remembers who you are and always ready to help.

Property is clean and and well maintained

Nice and clean, right off freeway!! Jax does a great job running this entire facility by herself. Thank you Jax..you are so helpful and nice.!!

I thought Suzanne was very helpful and had an upbeat attitude and excellent customer service knowledge. This is by far, the cleanest storage facility I've been in. I have piece of mind, knowing the storage is locked inside and in a temperature controlled environment. Thank you Suzanne, I know my things will be safe here.

Jax is amazing, so kind and helpful!

Property clean love this facility would recommend it for anybody. Jax's customer seriv is Great!

i wpukd highly recommend storing your items you need to be stored there.

Great property, clean neat, friendly staff And I’ll l

This is the best storage facility we've had. It's clean and temperature controlled. Jax is great to work with. She's always funny, nice, kind, and always very helpful.

Very clean property . And manager is very helpful . And on point .

Very clean. Good staff, Jax helped A lot.

Jax is super awesome and has an amazing sense of humor! I always enjoy coming in when she’s on the clock!

Great customer service. The place is clean and well organized. Jax was really friendly.

The place is super clean and organized and Jax really helped me out

Property is clean, Jax is great.

Property clean jax is knowledgeable.runs property very nice friendly

Jacks is very professional. The property is clean and service is outstanding. She’s responsive to customers needs. I highly recommend the facility and it’s services.

Jax is super awesome. Always so friendly and helpful. This place is very tidy, inside and out from the actual units to the grounds out front. I have toured plenty of other storage places and would highly recommend this location over all of the competion.

Property is clean and well managed. The staff are friendly, especially Jax!

Property clean and well managed. Jax was quite the character, very helpful.

Suzanne helped set me up and she was great. My experience with this storage was bar none excellent. I highly recommend them for your storage needs.

Jax is very friendly and knowledgable....always accommodating and she deserves a raise!!

Jax is very professional. The property is very clean and well maintained!

Jax is the best! The whole team is great to work with! If only they had more push carts to load stuff to put in storage!

Very nice lady.

Suzanne made the whole process super easy! Thanks again!!

Jax is the best. Super nice and funny. Always leave in a way happier mood and Facility is always clean.

Jax is always very helpful... By far the cleanest storage complex I've ever used.

Suzanne was very considerate, patient, and helpful, and it was much appreciated. Got in, got the unit I wanted, and was on my way. Thanks.

Jax is awesome and has an amazing sense of humor! She lets us ride up n down the elevators 😂 and yodel in the hallways 🗣🎶 no but really, Place is super clean! And staff is great!

This is by far the best storage facility I have ever dealt with. It is impeccably clean, well organized, and fully stocked with moving necessities. The customer service we received was above par; Suzanne was very helpful and thorough. In fact we entered just wanting to compare prices but after dealing with Suzanne we decided to go no further. She is a true asset to your organization.

I can’t say enough about how great public storage is at 901 Morello Ave.! Jax’s was amazing! I was definitely in a bind and Jack’s was very professional and informative and got me situated in a timely manner! I searched around to a lot of storage companies and dealt with a lot of really rude people, so if you’re looking for a storage with some hospitality this is the place! Moving is never easy and in my case was not expected so the extra kind words and assistant was appreciated! Thank you Jax!! If there were only more like you!

Very Helpful

Cant say enough how helpful Suzanne was getting us all settled in, we needed a quick move and she made it happen, saw her thru out the day with her asking was there anything else she could do to help us. Thanks so much for a job well done.

Lauren is awesome!! So friendly and helpful. She made the whole experience so easy and pleasant!! The storage facility is great! very convenient to where I live and shop. Thanks for everything!

I'm new to the area and when I went into the store Jax welcomed me. She made my experience significantly better and made me feel valued as a customer. She detailed what options were available to me on my budget and provided tips to narrow my options. All in all, Jax was the reason I chose to pay a little extra because of the quality service I knew I would receive.

Love Love Love Ms Jax! She had lots of patience as she went above and beyond, providing excellent customer service!

Met with Jax. She detailed my several storage options. Very friendly and informative. I really liked the promotion. I need to figure out what size best works for me. I’ll definitely be back soon. Excellent location too.

Jax was wonderful! I was having difficulties going into my unit and she was able to help resolve it quickly. Very friendly, funny and great service!

Michelle is great!!!!!

Lauren was efficient, helpful and patient each time I called to clarify information, and on the day I visited the facility. The facility is clean easily accessible and well maintained.

Next month will be a year,renting a storage.i could just say the staff got excellent customer services never had no problem keep up the good work.

Lauren was extremely helpful both times I went to the store. I reserved a small unit online and she was able to get me the unit for less $$. The next time I went I had forgotten how to use the elevator. Each time she was friendly, patient and always smiling! I am very pleased with how clean my unit is.

Been using this storage since 8/28/2015. Still doing business with them. Great work Frank! I have been to other public storage areas and only stayed a few days. As I found out some units were being lived in and other units have been looted.

So far so good - just rented a unit. Lauren made it quick and easy. Facility looks clean and well maintained.

Lauren is helpful, will answer any question you have. The facility feels very safe. They have cameras and door codes. I like that very much because i don’t worry about my things. I will be back again if I ever need a locker again!!!!!!!!

This Public Storage is clean, neat, and friendly. I met Lauren who is so nice and kind. She knew her stock, and how to move efficiently. I was so pleased with her that when time came to move, I went there to buy supplies rather than a big box store...Lauren made the difference

Lauren was great, knowledgeable and helped me pick the correct size storage. I was looking at a smaller storage which would have turned into a headache for me. GREAT EXPERIENCE!!

This is a great facility. It is kept very clean - and there are plenty of carts to help move our stuff around. Customer service is top notch. Lauren has been amazingly helpful and is always so pleasant and professional. We have been in/out of storage facilities over the years, and this is probably the best, so far. The facility feels very secure (codes are floor specific) and the climate control is exactly what we needed for the items we are storing.

Our short "stay" at Public Storage went smoothly. Lauren was very helpful and delightful. She explained everything we needed to know, and more! I will certainly use the facility again if necessary.

Lauren was very knowledgeable courteous and helpful.

Lauren & Michelle were so friendly & helpful. Excellent customer service .

Super clean. Climate controlled. Awesome staff! Hank and Rhonda are the friendliest nice people.

Hank was very friendly and helpful.

Fantastic staff and really convenient location, not to mention the pricing was way more affordable than the other Public Storage locations in the area. I would definitely recommend this place to anyone needing a storage space. I had such a great experience!

Staff is amazing would recommend to anybody.

Can I buy moving paper here?

I highly recommend this facility, the employees (Rhonda) are very helpful and friendly. It's a very clean and well maintained facility

Hank and Co do a wonderful job at this site, your courtesy and professionalism are greatly appreciated.

Staff was very helpful and professional in quickly resolving a self created issue.

Nice, clean, well-maintained property. The staff is very friendly and helpful. Love having indoor units that keep a constant cool temperature.

We rented here for a few months while our home was on the market. Hank was always helpful and the facilities were pleasant and functional.

This place is a secure, temperature controlled site which is what drew me. The staff, however, helped save my sanity at a difficult time. Rhonda and Hank have been exemplary in their assistance, answering any questions I have had and finding solutions when I was fresh out. They're terrific people and they have my deepest thanks.

This public storage is very neat and very convenient. Rhonda is a very helpful and friendly staff.

I love you so much Public storage, I have no complaints here. . . . I'm actually just pleased with the way they care about their business and the people that work there have done an outstanding job with making sure that vandalism and break ins don't happen . I'm going to give them a great big 55 star's 5+5=10 and it can't get much better than that ... there's special people who have been pataint w me , there always there to help LOTS of folks, thank you for your time and consideration 😄

Rhonda was awesome and very helpful!

Not only is this site extremely safe and secure but the staff (Hank) was extremely friendly and helpful and made my experience good enough to take the time to review a public storage facility!

Shopping around for a safe, clean place to store my stuff and found this gem of a business. Had a lovely chat with Hank, who was quite attentive and happy to answer all my questions. It's refreshing these days to find a business with solid customer service standards. Home sweet home for my stuff!

Hank was a huge help in getting us setup with a storage unit

From the first phone call, working with Hank has been a pleasure. I have nothing but good things to say about renting three storage units from this facility over the course of two years. Your belongings will be safe, secure and well taken care of. From past experiences, I was used to poor customer service at other storage facilities where I was assured that the smell of cat spray was just part of storing belongings. The units at the Arnold facility are odor free and there are not people hanging out in their units for hours on end. The temperature control of the building makes summer and winter storage enjoyable. Hank and the rest of the staff have a eye to keeping the standards high, which I have appreciated. I cannot imagine storing our entire life's worth of belongings at an outdoor unit or where security was questionable. You won't be disappointed with this place--a real "class act.

A wonderful place to land when life suddenly changes direction. Clean, well maintained with a wonderful staff. Thanks to Hank for guiding us through this process.

Great Customer Service

Rhonda is incredible! She was incredibly kind and very informative during the check process!

We had two storage units while we redecorated and staged our house to sell over 5 months. The customer service was excellent; professional, and courteous. Their moving supplies were handy and good quality, and accepted returns for unused items. The staff even made suggestions on how to reduce costs for storage and supplies. I recommend the Public Storage at 901 Arnold to everyone. They made our whole moving process easier. Thank you.

clean and well maintained

Hank is great! Really felt that my belongings were save and secure while I rented there. Thank you!

I am always getting smiles and very helpful Hank and rhonda are very Great people thank you for assistance with everything

I am so glad I went to the public storage on Arnold in Martinez, it was such a pleasure to meet Hank, he was so helpful and knowledgeable when explaining about and showing me the different size units, I'm definitely getting my storage unit from Hank. Thank you Hank!!!

Just would like to thank Hank for his very postive attitude and professionalism. He really makes sure you understand everthing and just a great person and very easy to talk to. Thankyou again Hank you really helped me alot and its nice to see great employees like yourself. Take care Hank

Accessible, clean and safe storage. Couldn't have been easier to reserve, finalize and move-in. It's so easy that a year has gone by and we are still using them!

Great location and clean! Hank helped me and was super helpful getting me all set up and showed me around.

Monnique, one of the Customer Service Reps at this location, was extremely helpful for my mother. She assisted my mom with her belongs that she had shipped to California, by setting her up with a properly sized unit (10x15). A big time help for a big time trip! This indoor facility is great for those who don't wanna deal with the elements and the units are all easily accessible. I give this location a 5 all day!

Awesome! Hank is so helpful! And tries to help in any way he can....

This place is great! One of the only places around that offer climate controlled units. Hank provided great service and will definitely recommend this place to others needing storage.

It is safe, clean, and all indoors. Hank is A+++. He is very accommodating. The best part is that it only a mile away from us.

Great staff!!! Great customer service!!!

You can tell that Hank takes pride in his work as the place is always spic and span.

Best public storage out there. Love how it's all indoors and climate control. I can't even say enough nice things about the two who work there. Hank makes me laugh every time I go in there. Ashley, she is a sweetheart. Always is smiling and never has anything negative to say. You guys rock!

Ashley! My favorite storage girl. Rent from her! She's great. Country music sisters.

Hank was great. He always greets me with a smile. Even if I am late on my bill. Thank you for the customer service.

Hank is the best! he is very professional. He gives great advice and is will to help out with any problem you may have regarding storage. The storage facility is very clean and safe.

Great location, very secure with a super nice gentleman running things. Hank deserves a raise for his excellence in customer service & keeping things tidy. I hope his regional reads this and also decides to buy him a new chair, that chair that Hanks sits in is on it's last leg, literally.

Best, fast service. Clean facilities. Easy in and out!

Hank is amazing. I give him a 10 for customer service. For 3 yrs he has been extremely kind n compassionate. Hank smiles all the time and he is quick on computer and excellant communcator. Glad he is here.

I have been a customer since 2008. Chris is very friendly and helpful. If you need storage in Martinez I would recommend Chris!!

One of the benefits of a Public Storage facility is its familiarity. But cleanliness and the efficiency with which it is run is of course not universal at every Public Storage. Hank and his staff are a stand out in this regard. Very professional and highly responsive, I cannot say enough about this facility. I've had a number of storage units over the years and this is by far been one of the best experiences.

After looking at storage units and services, I found Public Storage on 901 Arnold in Martinez to be top notch. Not all storage places are equal - even with the same company chain. This place was clean, secure and I felt safe. What made it great is that the manager, Hank took his time to review my needs and ensure all my questions were answered and what were my options. Follow up was great too. If you are looking to store in Contra Costa, be sure to check this place out. You will be glad you did.

Hank, site manager is wonderful. Maintains friendly, helpful service whenever I come in. Area is clean and neat, feels safe. Public Storage is lucky to have Hank. Always has a smile greeting people and observes who goes in & out of building. Thank you Hank!!!

Great customer service, the hours work well for me and Hank the property manager always has a smile on his face.

I love Hank! Every Public Storage facility should have a Hank. I''ve been renting my space since Dec 2013 and I have no complaints.

Hank is very friendly and positive. He keeps me up to date on matters regarding my storage space. He was always available To help me when I needed help.

Hank is great. This is my 3rd time renting a space at this facility.

Hank is awesome. He has blessed me...I came in here and he was kind amd consoling after I shared my story. He is really cool.

I've been a tenant for years and wouldn't want to give my business to any other storage facility. Hank, Rebecka and staff are professional, friendly, extremely helpful and informative. They are genuinely concerned for you as a customer. From day one, they've addressed any questions or concerns and took the stress out of a stressful task. I've recommended this location to friends and family, with all having good results and continued satisfaction.

I have been a previous tenant at this location in the past for a over a year. I was in need again of a storage facility and did not want to store my belongings at any other location. I was thankful to find exactly what I needed once again at this location. The manager Hank is such a pleasure to deal with. He is very clear and informative. This location is very clean and I feel very secure here. I give this facility a 5 star rating.

Hank and the 2 young women who work with him are friendly, professional and reliable. They are the kind of customer service staff one doesn't encounter all that often these hurried days. The facility is always clean and well maintained, which was not always the case before Hank took over. I cannot say enough good things about this team! Now, a word to the upper management of Public Storage. I have had my unit at this location since the summer of 2008, and every single year my fee has increased by between 10% and 13%. I know the average cost of living index is not increasing in double digits yearly, and I know utility costs are not going up that much either. I'm pretty sure you are not giving your staff annual 10% raises. So what's the deal with the constant excessive increases?

I've had a storage unit with this facility for over 7 years. They are very helpful and kind. I've never had a problem with the unit, staff, or other occupants utilizing it. It's always clean and well cared for.

Sabina gave 5-star customer service when I opened my account yesterday. She was knowledgable, personable, and absolutely enjoyable to do business with...I'll begin my move in today and I am totally confident that everything is set up correctly and my belongings will be safe and secure in this location! Thank you Sabina!

The manager of this property Hank is terrific. He is very helpful and worked hard with me to get the best price on the different storage units I've rented. The facility is clean and Hank has pointed out all the features that give tenants a sense of how secure their property is. I highly recommend this location of Public Storage.