Thank you for your help. No coffee threw me off this morning. Thank you for your patience.
Denise, is a wonderfully young lady. Very professional at her job, and if I was the boss, she definitely deserves a raise.
Clean facility friendly staff thanks for your help Denise.
Lisa was kinda enough to help transfer from one locatiom to the next. It was nice meeting Denise as ahe was cleaning the property. Thank you ladies.
Lisa at the Hathaway public storage was very helpful with assisting me with changing my storage space. I appreciate her help and dedication.
friendly staff
Denise your the best
Clean, helpful with questions about the spaces.
Thank you once again.
Bye
Five stars for the facility and five stars for Denise! She went above and beyond to help me find the right unit size for my needs. The property is well maintained and feels very safe.
Our property manager os beyond great she is always willing to help when needed and has a smile on her face ...please look out for Denise Flores when you get there
Very great service especially from Denise !!
Absolutely love this place staff is amazing and so helpful
Great experience customer service is wonderful and security is great as well
I stopped by this location and was immediately impressed by how clean and well-maintained the facility is. Denise was incredibly knowledgeable and helpful while showing me the options.
I was specifically looking for a drive-up unit, and since they didn't have one available, she went above and beyond by recommending another nearby location that could accommodate me. I really appreciated the honesty and professional service!
Denise helped me secure my space, and she is very kind.
Great experience with Denise! Very helpful and got everything done very quickly
Lisa made getting a storage unit quick and easy
Very convenient location East access. Lisa & Denise are just exceptional property managers & very informative
GREAT STAFF AND CLEAN FACILITY, MY GOOD FRIDAY WAS VERY SUCCESSFUL…
It was the best customer service I've had in a long time and I think everyone should be treated the way that Malika treated me when I was in there this afternoon she deserves a raise she has excellent customer service skills no it's out of make someone happy she's an asset to your company
I had an exceptional experience at Public Storage at 22221 Hathaway Ave. in Hayward C.A. , and want to recognize Denise for her outstanding service.
I am non-verbal due to a stroke, and social interactions can often be stressful for me. Denise made the entire rental process comfortable, smooth, and genuinely pleasant. Her friendly and welcoming demeanor immediately put me at ease. She is patient, understanding, and goes out of her way to make sure customers feel supported.
Denise is always actively working — assisting customers, maintaining the property, and ensuring everything run. The facility is consistently clean and well-kept, and it’s clear she takes pride in maintaining a professional environment.
What impressed me most was the strong attention to security. When my sister visited my unit to retrieve belongings, an employee noticed the unit was open and took the initiative to verify she had permission to be there. That level of awareness and care shows true dedication to customer safety and protection of personal property.
Denise’s professionalism, attentiveness, and leadership are evident from the moment you walk through the doors. She sets a high standard for customer service, and her hard work truly deserves recognition.
If you are looking for a storage facility that is clean, secure, and staffed by people who genuinely care, this location is an excellent choice. David Thomas
I had an outstanding experience at the Public Storage on Hathaway Avenue in Hayward, and a huge part of that is thanks to Denise. From the moment you walk through the door, she creates a welcoming and professional environment that immediately puts you at ease.
Denise truly goes above and beyond when it comes to customer service. She has an incredibly inviting personality and takes the time to listen, communicate clearly, and make sure every concern is addressed. Every interaction with her is pleasant and helpful, and she has a way of turning what could be a stressful situation into a smooth and manageable one.
I’ve had a storage here for over a year now, but Recently, I had to move my nonverbal brother into storage at the last minute, which was a very stressful situation for me. Denise handled everything with patience, kindness, and efficiency. From the moment I walked in, she stepped in to help guide the process and made sure everything went as smoothly as possible. Her responsiveness and willingness to assist made a difficult situation much easier to handle.
The facility itself is always clean and well maintained, and you can see Denise constantly working to keep the property in great condition while also helping customers. She is attentive to people’s specific needs and truly cares about making sure everyone has a positive experience.
It’s rare these days to find someone so dedicated to providing exceptional service. Denise consistently goes the extra mile, and it makes a real difference. If you’re considering storage in the area, this location is in great hands because of her.
Vanessa Hurtado
My experience with Public Storage has been great. Denise is very kind, helpful, professional, and patient. She is willing to take the time to answer any questions that l have. I definitely recommend this location for anyone looking to store their items.
My first time renting a storage. The manager Denise was very helpful to guide me through the different options of the sizes for my needs and showed me in person before making the final decision for renting. The size was perfect after I put in everything. Recommended.
This place is not only super clean and organized but has an amazing customer service at front Denise is always working around and making sure we have all our questions answered n a very professional positive attitude enjoy your storage place here.
Denise was awesome and a big help when it came to accessing a storage unit that I won at auction.
I transferred storage units from one location to this Public Storage location & LP was super helpful in the process! They always have enough carts available, which makes it a lot easier.
Lisa at Public Storage on Hathaway was very helpful in showing me the unit and informing me of their current discounts.
LP was very nice and accommodating throughout our registration process. Would definitely recommend her for anyone inquiring in getting a storage unit here. 👍
Good service and very friendly
I have had several wonderful experiences with the Public Storage staff at 22221 Hathaway Ave. Hayward, CA 94541. Not only is this a convenient location that is walking distance from my home but also is a very clean, well kept, temperature controlled facility. Whenever I have needed additional storage or needed to upsize to a larger unit, the staff really came through for me, always helping me to try and get the most affordable rent possible. I would especially like to recognize Denise, Iliyah, and Dan for all their help dealing with insurance claim questions and information, gate code issues, and helping me with move-in/move out processing and procedures ever since I have been a customer at this location beginning in December 2024. I highly recommend renting at this facility and hope future customers will experience such a friendly and professional staff as I have at this Public Storage location. Thanks again!!!🤩🤩🤩
Dan was such a great help!!Took care of me and I was in and out!!Communicated well and was very efficient
I highly recommend this location and also Dan!Thank you!
My experience at public storage has been nothing short of exceptional, largely due to the outstanding management and the meticulous upkeep of the facility. From the moment I first inquired about a unit, the manager, Denise , demonstrated a level of helpfulness and support that immediately set this location apart. She had been incredibly attentive to my specific needs, guiding me through the various unit sizes and options, and ensuring I found the perfect fit for my belongings without any hidden fees or surprises. The cleanliness of the property is consistently impressive. Every time I visit, the facility is spotless, well-lit, and meticulously maintained, from the individual storage units to the common areas and even the restrooms.This dedication to cleanliness is not just about aesthetics it reflects a commitment to providing a safe and pleasant environment for customers and their stored items. Security at public storage is another aspect that provides immense peace of mind. The comprehensive surveillance system, secure gate access, and individual unit locks are all meticulously managed, making me feel completely reassured that my belongings are safe and protected. Beyond the physical aspects of the facility, the manager Denise supportive nature truly stands out. Whether it's a question about billing, assistance with accessing my unit, or navigating any unexpected issues, they are always approachable, empathetic, and ready to offer practical solutions. Her ability to effectively communicate, resolve conflicts, and go the extra mile to ensure customer satisfaction is a testament to her expertise and dedication. This level of customer service transforms what could be a stressful experience into a smooth and positive one, fostering a strong sense of loyalty. I wholeheartedly recommend public storage in Hayward located on Hathaway Hayward ca to anyone in need of self-storage. The combination of an impeccably clean facility, top-tier security, and an exceptionally helpful and supportive manager Denise makes this location truly outstanding. It's clear that the management team is deeply invested in providing a superior customer experience, making it a reliable and trustworthy choice for storing valuable possessions. Thank you public storage.
Denise and Roxanne were great help today. Thank you ladies for your time, patience and kindness.
I have been here since September and I find it the most pleasant company to store my belongings and also the most receptive as I speak and talk with the clerk that works here. I enjoy this place and I think them each time I'm here to pick up my belongings and store more boxes, public storage is one of the most gratifying companies to store belongings I would give them five stars every time. It's very rare that you can speak to a human and they are so nice. I choose public storage right off A Street
Enjoyed my visit to this storage unit got shown the units i wanted too see Denise was very helpful nice and attentive appreciate it would recommend this location !
The personal there are great people and great service
good services and nice staff i recommend this location
Good service no issues ever.
My 5 star review is for Dennis! She’s friendly, helpful and goes above and beyond! Customer service like that is hard to find especially at a storage. She’s always somewhere around cleaning or just around if you need help not just sitting in the office. She explained the app to me she told me what to do because I have Verizon so I wasn’t stressed out when I ran into problems because she told me what to do! This an amazing lady. She takes her job very seriously you can tell it’s not just a pay check she cares
Thank you so much Denise for your help
The representative is always professional and courteous always and knows her product
Great place to store! Denise was super helpful and went above and beyond for us today!
Came to this location and it was clean and Denise had answers to all my questions and was friendly. Thank you.
Denise provides good service. The building is clean. Thank you.
Excellent and prompt service! Highly recommend this branch for storage needs. Denise was awesome!
Thanks a lot to lisa very nice and helpful first clas treatment.
Indoor air control storage. You
need a code to access the gate, doors and elevators. You can also use the public storage app.
Storage open from 6:00am to 6:00pm.
I would like to sincerely thank Denise for her outstanding professionalism and genuine dedication to customer care. She not only assisted me with all of my questions but also took the time to clearly explain every detail and provide practical solutions. It is evident that she truly values customer satisfaction. Her attentive and friendly approach made the entire process smooth and stress-free. Denise is an exceptional employee who consistently goes above and beyond expectations.
Friendly staff an they were helpful I couldn't get the lock into the door the lady walked me thru how to do it very clean facility
Easy breezy experience! Thanks Lisa for your help today.
Luce un lugar bastante seguro. Limpio. Con buen personal respetuoso y amable.
Buena atención 😇 lisa gracias
Lisa met all my needs, answered all my questions was very clear was able to give me a reservation breakdown all the cost for me and gave me their hours. She was very excellent. She was very professional and very accommodating. I would recommend that site to anyone.
I would love to thank Denise !! for having a great customer services at the public storage on Ast. Hayward . She is very professional and polite she made my process in getting my unit in seconds! I really recommend this Public storage for anyone who needs a a fast n clean unit. This is the place n Denise it’s the girl . Thanks Denise …
Just wanted to say thanks to everyone at this facility. Especially Denise who is a very talented and dedicated person in customer service and support my stay here was very encouraging and supportive I appreciate all that you do. Thank you again
I've had a storage here for over 3 years now and I can truly say they have helped me out alot from months that I was late and had auto pay turned off they would call multiple times just to make sure that I dont get charged extra for late fees. Also the new manager I forgot her name is very nice and helping. Only down side to this place is that it closes at 6pm now rather then 9pm before.
Denise was very helpful and great last week at the Hathaway location in Hayward ca near A.st she help me get the unit that I wanted/needed at that time! I was in and out real quick asap. She did a great job at getting me the unit that I wanted.
I usually dnt like to leave reviews but I feel very honored to come across this young lady DENISE she was extremely extraordinary smile was on her face and went out of her way to help she is a real Assert to this public storage 😁
I would really appreciate if the manger can recognize her position as a star
Lisa provided excellent service! I was undecided in what to do. Lisa showed me around and was very patient with me and answered all the questions I had so that I can make the right decision. She made sure I was taken care of. Thank you for taking care of me Lisa!
This morning Lisa treated me super well.
First I would like to Thank Denise for not only having excellent customer service but taking the time as well as going above and beyond her job to make sure my needs were heard and met. Denise made the entire process smooth and easy while providing me with a unit that fit my needs. There are always great promotions going on and even if you have to store longer than a month it’s worth it. This area is not the best and in recent years has gotten worse but rest assured if you choose to store your valuable possessions here they will not only be safe but kept clean as well with a zero tolerance for none sense and harassment of any kind. My belongings were the same way as I left them and the facility was always clean. They offer 5 heavy duty metal rolling carts that made the process even easier. I would definitely recommend them.
Denise as well as other staff gone above and beyond to not only keep it clean but functional on a holistical level. If I ever needed any thing in regards to my unit they made sure I was taken care and more. Which I realy appreciate the communication and my things being cared for as if their own. So I hope this review helps any one as yes I would recommend this facility and its location.
I did an online reservation and Denise was very helpful guiding me through the process over the phone every step of the way to complete the rental.
I highly recommend public storage
Thanks again denise.
Wonderful customer service by Lisa 10/10 thank you Lisa for you help and patient 🫠
Great personality!!! took the time to help me out.. Thank u Public storage.. Daisy
Denise is a LIFE SAVER! In my time of needed adjustment, she not onky kindly stepped in, but she professionally attended to ALL my needs. It truly helps to have someone SO knowledgeable on your side...and THAT would be thru Ms. Denise! She needs a raise!!!
Denise is phenomenal her customer service is a 10/10 she is a great asset to your team. The building is well kept and very clean I love this location and thank you again Denise for going above and beyond!
Wonderful customer service provided by Denise, so nice & helpful!
Denise has wonderful customer skills and always helps me out when needed. I appreciate her kindness. Thank you so much Denise.
Okay, I gotta write a review. This one is, for Denise, 5 stars. They used to be open till 9 PM now. They're only open till 6 and I forgot about the new hours and when I look at my phone it was 10 minutes to 6 so I rushed to get everything back inside my unit and
I got out by 6. But stupid me when I got to my truck. I realized I forgot my keys back at my store unit, and she was nice. Enough to let me back up to grab Em. What a lifesaver. Thank you so much, Denise.
Adriana was Amazing for all the help she provided today! Very respectful and great personality!.
Adriana in the front office was very helpful. She explained every detail very well.
Nicole and Latoya they are asome very friendly and helpful whit me
Absolutely loved my experience here. Very easy to maneuver and Ann was an absolute gem. She was very helpful and very kind. Always willing to help no matter what. She’s the bestttt!!!! If anyone has any questions or needs help she is the one to go to.
Carol and Ann are amazing! Extremely helpful and nice. Always have a smile every time I see them. Highly recommend
Wonderful service Adriana was is absolutely amazing service representative for public storage.
I needed help with sizing and front desk associate was so nice and helpful
Eventually I didn't use any services but this place is awesome, highly recommended
The storages enclosed , with AC, and clean..
Great experience at this facility and Ann and Christa are thee best! Very helpful and knowledgeable when asked plus they went the extra mile for me to get me setup and off tobab great start! Gotta love receiving fun and excellent customer service!!! Thanks Ann and Christa for giving me a great experience during a stressful time for me!! 🙏😊
Mi experiencia con Adriana y Ann fue muy buena gracias son una personas muy educadas y amable gracias or su atención
Adriana : exelente personal me ayudó muy bien gracias por tener personal en español
I just wanted to say thanks to ANN at the Hayward hathaway public storage I needed a storage unit and she went above and beyond to make it happen and fast plus the location is always clean and no riff raff.Thanks ANN
"I recently had the pleasure of interacting with Ann at Public Storage, and I couldn’t be more impressed! Ann has such a warm and welcoming personality, always greeting customers with a big smile. Her positive attitude and professionalism make the whole experience enjoyable. She goes above and beyond to ensure that every customer feels valued and taken care of. If you're looking for great service, be sure to ask for Ann – she's fantastic!"
Adrianna and Ann went above and beyond. So welcoming. Amazing customer service great at explaining everything . Totally recommend them
This place is AMAZING. The customer service is top tier, the facility is well maintained, and the staff is incredibly friendly and knowledgeable! Ann took care of me each time I was in and she was an absolute delight to talk to and work with. She always goes above and beyond to make you feel welcome, accommodated, and at home. If you were looking for a sign, this is it. You won’t be disappointed!
Excelente servicio al cliente
Ann and Christa did an incredible job to resolve a problem for me. They went above and beyond to do the right thing for the customer.
Nicole is one of the best mgrs. you have , I wish you had a hundred more of her. I had spaces at other locations at one point and moved all of my stuff in to her location even though it is one of the worst setups ever but to be fair I know it was not built as a PS unit so PS cant change that without a total tear down and no one would do that.so Nicole makes the best out a silly problem.. The place is kept clean and when something is not working she is on it ASAP as I said you guys need one like her at all locations.I would tell anyone to go to her location. Update the fool's in the corporate office let Nicole get away she transferred to Florida. Lucky Florida. Good luck Nicole. Miss you
Justin and Marvin they were both supa nice n marvelous amazing service more n more ppl shud come em “ they are hilarious they make ur day real assert to this PUBLIC STOrge !!!! Keep up they great wk guyz😍🥰♥️
Justin and Marvin did a very good job taking care of me today! 5 star customer service from these guys!
I just purchased a storage today for the first time and I had a amazing experience I was welcomed in from the moment I walked in in a well professional manner the gentleman Justin was who took care of my service and literally was step by step taking me through helping understand the process and time frames and prices also and beside him Marvin also very warm welcoming both super respectful I will be telling all of my family and friends thanks to you very well trained employees thanks again for the great experience you need more workers like this at the Hathaway Hayward location very well done!!
Muy buen servicio, gracias Michelle x tu ayuda ,tienes un excelente servicio al cliente.
I came here for a storage unit and turns out the one I had was way too small and in an inconvenient location, Chris, the DM helped me by showing me diff units, pricing, took the time to listen to my needs for a unit. He spent a good amount of time to make sure I got the what I needed. I really appreciate Chris going above and beyond with excellent customer service and patience. Thank you Chris! I’ll definitely be referring this place to others and mentioning Chris.
Thank you so much. We working with the customer service Michelle she’s super nice.
Thanks alot do you wanna edit the picture?
Nicole is great and very informative
Very clean; friendly, helpful staff; large rolling carts for moving "stuff"; air conditioned. I am very pleased
Tracie and Nicole were very helpful in helping me to rent a storage they were very knowledgeable and patient with all my questions ! Definitely would recommend
Nicole provided great customer service. She's very knowledgeable, friendly, and patient. Her vibe is pleasant and lively. Stop by and your the various rental units. She'd be more than happy to help you. I had a great experience. The property is clean and the sale price was right on time.
Nicole first of all was patient!!! She is knowledgeable, and a great help. She's the BEST. Thanks Nicole
Nicole y Justin muy buen servicio muy buena atención
Nicole is the hardest working employee that you guys have at this facility.She deserves a raise at least a couple dollars.She works hard.You should be proud to have her
Nicole was so helpful when I came to this facility . She showed me where my unit was and how to use the app! Thank you for such a positive experience!
I’m usually pretty disappointed when I come to public storage places because there’s hardly anybody ever there at the front desk but today when I needed it most I came to the desk and Nicole and Marvin were readily available to assist me in finding the right size box. I had a lot of hard times , looking for a box that could fit an awkward sized painting but I feel grateful that I found a box that perfectly fit through the help of Nicole and Marvin at Public storage located in Hayward.
Thx Nicole and Marvin
Nicole was very professional and showed me how to use the app ...very satisfied
I’ve had a storage here for almost a year and every time i come in The manager Nicole is amazing always a very big help and great attitude makes sure the place is clean. Come here for your storage!
Nicole and Marvin are the best and got me handled and the upmost respectful and businesslike manner!! I Recommend You Come to the Hathaway Public Storage you want it done Right💪🏾💯
Nicole and Peggy great customer service and very helpful
Nicole and Marvin they are so grea, t,helpful and professional thank you soooo much
It was an easy process to sign up in person for a storage unit I needed. Got a good discount for the first month. Thank you Nicole for kindly helping me out!
Cecilia helped me book a reservation and I really liked her energy! Wonderful experience 👍🏻 give her a raise!
first time renting a space and Nicole made it effortless and she was very helpful in answering all my questions … amazing customer service thank you nicole - zena
Nichol was very helpful and friendly. Muchas gracias
Nicole was super helpful thanks
Nichole was super helpful and kind. She was able to answer all our questions and concerns. I am happy and grateful for her help
. 10/10 service 😁👍
Nicole was wonderful and very helpful. She made this transition extremely easy
Ecxelente servicio Nicole and Michelle muy recomendable muy exlenets personas y con muy muy buena actitud de ayudar en todo lo que necesites
I was moving storage units from one in San Francisco and Cecelia and Nicole at the Hayward location on Hathaway helped me through the process. They were friendly and courteous, showing me all my options, and the facilities were clean and safe. I hope to be a tenant at this location for a long time.
Marvin and Nicole were very helpful in our rental process,they explained everything to make our visit quick,and efficient highly recommend!
Clean and safe mgr is friendly and efficient. A joy to deal with. All of the mgrs at all locations should be as good as Nicole and Lisa
I was shopping around for storage units, went to a handful of places and they were all OK, but this place was the cleanest, most organized. Prices are really great. Nicky and Nicole were awesome! Very helpful and explaining everything, walked me through some packing questions, and also walked me through using the phone app. Gave good vibes! 1000% recommend
Staff here are great! Cecilia walked my family & I around to look at the different sized units. She was super nice & very helpful. She made upgrading our unit a breeze. Nicole was also very helpful!
Me atendieron Bien mi me puso me pusieron intérprete se portaron bien amables y me gusta la
Amazing Service and fast and so professional by Nicole. She is so awesome and also so helpful 🙏🏼
Property manager Lisa was soo helpful!! Although busy, she took time out to show us a new unit and check us out all while being the only person there. 5 star customer service!!
The staff at this public storage facility are some of the best that I have ever worked with in many years. Their commitment to ensuring the customer's needs are met is crystal clear, and they demonstrate this with every interaction that I personally witnessed.
In particular, they are extremely fortunate to have Nicole and Tracie on your staff. They were great to work with and made sure that we were satisfied. HIGHLY recommended!!!!
Nicole & Tracie had excellent customer service the best ever highly recomend
Jackie was very kind and very professional, I highly recommend this public storage.!😁
I'm very Very , Happy with the service and attention this lady Nicole helps me with all the progress, she is definitely a Exelente and professional Perzon, thanks a lot
Thank you so much Mika for making everything fast and easygoing
Nicole was very helpful and courteous from start to finish and made the move in progress very easy. I will definitely recommend my other colleagues to come here for personal and business use.
Mika and Nicole help me and provided me with excellent service to get me going and on my way… highly recommend coming to this Public Storage if you need help getting a storage unit.
Public Storage personnel Nicole and Mika are outstanding !!! Outstanding Customer Service.
Nicole was very helpful for me in the whole move-in process and went above and beyond to get me all set up when I was ready to load things in my unit. She made sure that I knew how and where to access and also went over all of the amenities of the facility. Nicole keeps things very clean and organized and I would recommend this storage facility to anyone looking!
She is amazing she help us clearly everything thank you very much she is so kind
Nicole did a great job earlier this week, when I transferred from my existing storage into a larger space. Great customer service!
Mika provided me with excellent excellent excellent service.
Nicole & Jackie were amazing! Got me the best deal & we’re so great at interaction. Nicole is thorough, she will cover all your bases & questions! Wonderful service.
Nicole was amazing! Have been stressed about personal issues and issues with my storage and she helped me out and assured me everything was fine, excellent customer service! Thanks for making my day!
Nicole and Mika es una persona muy amable les agradezco mucho gracias
Couldn’t process payment or rental agreement online. Came in and was greeted my Nicole who gave me a smooth and easy experience! Also gave me a tour and how to get to my storage unit easier ! Also a plus that it’s clean and close to me !
Thank you for all the help both ladies Were very helpful and generous I will definitely recommend Public storage
I was helped by Nicole and she was so helpful and kind. She gave us all the information we needed and showed us to our unit. She made the process super easy!
I was helped by Nicole. Very helpful and friendly. She made the experience very quick and easy.
Nicole was great; superb customer service, super nice and helpful. Thank you
Nicole Ella nos atendió muy bien good customer service
Nicole consistently delivers exemplary performance, exceeding expectations in every aspect of her work. She consistently achieves and often surpasses her targets, demonstrating an unwavering commitment to achieving excellence. Her results are not only consistently exceptional but also delivered with efficiency and precision.
In summary, Nicole is an invaluable asset to your organization. Her exceptional performance, leadership abilities, effective communication, adaptability, and unwavering work ethic make her a standout employee who truly deserves a raise. Her contributions have consistently exceeded expectations, and she has demonstrated her dedication to the growth and success of your organization. It is without hesitation that I recommend Nichole for a well-deserved raise, as she undoubtedly has a positive and lasting impact on your team and the entire organization.
And
Melvin, a key member of the team, has consistently demonstrated remarkable qualities that make him invaluable to the organization. His exceptional work ethic, attention to detail, and unwavering commitment to excellence have significantly contributed to the success of Public Storage. Melvin's proficiency in handling customer inquiries, problem-solving skills, and ability to maintain a positive and friendly demeanor are truly remarkable. His exceptional interpersonal skills create a welcoming environment for customers and foster long-lasting relationships. Melvin's dedication to going above and beyond to ensure customer satisfaction is truly praiseworthy.
Nicole and Robert were amazing to work with. Professional, friendly and efficient. I was extremely happy with their level of customer service.
Nicole did a good job helping me she showed me how to use the App and it was very easy and user friendly
I had been at my storage unit for over an hour alone getting things out of my unit . I noticed after I had already put everything back I didn’t see my lock . I opened my storage back up and it wasn’t anywhere in site . I was not about to take all that stuff back down looking for a lock so I noticed it had just hit closing time . I ran to the office and the door was locked but Micheal and Nicole was super nice and understanding about me buying another lock . I appreciate them so much because they actually didn’t have to open the doors for me . If I could give them 100 stars I would . Thank you both so much . Definitely made my day better
Great facility. Well maintained and clean! Easy to access. The staff, Nicole, was very nice and showed us around, how to access, and how to use the Public Storage app. We really appreciated how friendly and top notch the customer service was from Nicole and the team!
Nicole has helped me for today very good service
Nicole is great. She guide us thru the whole process. She is amazing person and a great asset to the company
We love this location. It feels very safe clean and secure. The staff is also so friendly and helpful. Nicole was amazing and so helpful with my elderly mother and I even though it was minutes before the end of her shift she went out of her way to help us. Thank you again Nicole!
Very good attention and advice Nicolle
Excellent attention from Nicole
Never been More pleased with the help and concern and care about our welfare from a public storage Nicole was awesome she helped us with all the questions anything we had needed she helped us showed me the units went out of her way thank you Nicole
Nicole was very nice and I am comfortable with storing my belongings here
Nicky is wonderful and helpful. I am grateful for her customer service and this is a great place to store your stuff. Check it out.
Nicole, and Marvin were friendly, knowledgeable and competent. Thanks to them I had an excellent experience
I called many storage offices trying to make a decision. Public storage agent on phone was so impressively professional and patient answering my questions, to help me do price comparisons. I happily chose this one located in Hayward.
Nichole was the staff there greeting me. She is super familiar and efficient with her job, and warm and professional. This location has brand new storage, two floors, with temperatures control. You will like this place and lovely Nichole.
Excellent service. Nicole was a great help and very enthusiastic to meet my needs. Would highly recommend
Very helpful customer service by Nicole. She was helpful in guiding us in the process of renting a storage unit. The place is very accessible and clean.
Nicole and Marvin are just super great! Very friendly and knowledgable. They make my move-in very smooth!
I am moving my mom across the country and had never rented a storage facility. Although there were some glitches due to software requirements for scheduling, Nicole and Marvin were champions at working through this with me. They were also very on top of things and called me when they noticed I hadn't moved in on the start date (the driver was still en route) - great, attentive customer service.
Marvin and Nicole are the best !! They helped me load in my things from my storage without even thinking I pulled my back muscle and made it so much easier . really thankful for you guys :D
Nicole has been very helpful in these past couple weeks while we work on the facility. She is one of the nicest associates we have encountered out of the many locations we visit.
Best customer service I have ever gotten from a storage facility staff! 100% percent recommend! Nicole and Marvin are amazing!
I am so glad I chose this storage, clean , good price and did I Mention Nikki. Kudos Today March 26, Nicole was so helpful as always. She is so professional each time I come. Thank you Nicole. 👏👏👏👏👏👏👏👏👏👏
Nicole, was very helpful, kind & professional.
Been storing my items here for about a year and I couldn’t be happier with Nicole and Marvin customer service. 🙂
Nicole and Marvin are so great! We are so happy we chose this location to store our items!
Great customer service. Very helpful with information.
I'm a person who asks ALOT of questions before making a commitment. Marvyn not only answered all of my questions with more than a one word response, but he did so without the 'come on dude...' vibe. The manager Nicole was hands-on to allay my concerns about security without me having to ask (literally walked with me! I mean a manager who actually manages🤯). Moving can be a very stressful ordeal. I'm happy to say that this was the best part.
Lisa and Marvin. Very Friendly and helpful Excellent job!
Marvin and Nicole were very helpful and assisted my every need! 10/10
3/3/23 I came into Public Storage to rent a storage unit. The customer service that the team member provided me with and even walking through the process of showing me a unit to get me ready for renting a unit when I move was great service. The team members have great understanding and a lot of patience, ☺️. They are very knowledgeable and friendly. I would recommend this location that is on Hathaway Ave on the corner of A" street, it's in a very good location across the street from Costco and right next door to a tire shop. They provide you with great customer service and very helpful.
Nicole very Friendly and helpful
Excellent job!
Excellent customer service!
Nicole a very detail orientated onsight personal.
Beautiful job.
5 stars
Nicole was amazing. Very thorough and delightful to work with. She is surely a great asset and represents your company well!
Great thanks for the help
Nicole is very helpful and attentive to my needs. My rental application process went through very smoothly thanks to her. Highly recommended!
I had a great experience at this facility. Nicole was very helpful and attentive(:
Would definitely recommend
Very helpful people thanks Nicole
I had the best customer service from Nicole. She’s friendly, professional and very attentive. She took the time to show me the available units on each floor. She was very detailed in explaining the process of entering the unit and all the safety features on the premise.
Thank you so much Nicole for your help today. Your customer service skills is much appreciated!
Nicole a very capable and professional person made me feel comfortable and safe working with your company
I APPRECIATE YALL THANKS
Great customer service and very helpful and knowledgeable of explaining details an A-Plus for me I recommend anybody to go to the public storage here in Hayward
Nicole and Marvin are awesome and amazing
Nicole is a very pleasant and professional property manager who took very good care of me. Thank you so much.
Staff is very accommodating.
So far so good. Everyone was extremely nice and accommodating.
Buena atención y muy limpio el lugar
Great service and great price. Special thanks to Nicole. She is really patient and informative.
Great friendly and knowledgeable customer service from Nicole and Peggy! Both were attentive and understood my needs! Love it here! The kind of service you are secure knowing your valuables are in good hands.
Awesome service from Peggy and Nicole that’s only reason I came here actually need to I went to another storage and I came back because of Peggy and Nicole
AN EMPLOYEE BY THE NAME PEGGY TAYLOR HAS SUCH GREAT CUSTOMER SERVICE SHE IS A GREAT ASSET TO YOUR COMPANY
Peggy was the most helpful public storage representative I have encountered thusfar. She made me feel like my business is important to her. Public storage would be best served if Peggy were in the hiring department. She truly understands the meaning of customer service.
Had a great experience FINALLY from Nicole! Very sweet kind & very helpful with everything I needed help with! Glad I ran into her
Bennie has great customer service
I was helped by Nicole she was extremely helpful and kind
Nicole and Tristan were great and communicating and providing me with all my service needs. Great help and the property is clean and made for a comfortable storage space
Tristán and Nicole great customer service! Very helpful in showing us new storage space… super friendly!
Tristan was very attentive and helpful! Storage is clean, and provides all the merchandise you need for storage.
Excellent customer service by Tristan very secure location has climate control also which is cool definitely would check it out
Peggy and Marvin were a great help today, and made sure I was taken care of.
Best storage experience I have ever had- I have tried out over 10+ storage facilities in the area and this place by far has the best staff. They are all extremely helpful and professional and understand customer service.
Clean, modern storage facility.
The store manager at this location was amazing. Moving is very stressful for me, but finishing up my unit registration and moving my stuff in was the easiest part. She was very attentive, answered all my question, and nice!
Thanks Chelsea and Marvin
10/10, I was working with Jasmine and Chelsea who were extremely helpful in figuring out a cost-effective and flexible solution to helping relocate quite a few things.
5 stars for Marvin who helped my mom and I find a unit here at this location. He was very informative, helpful and went above and beyond to check off all the needs/wants we were looking for in a unit. Marvin was very patient, friendly, and called me back in a timely manner when I left a message regarding the reservation we placed. But just a heads up, the loading zone/area can get busy and tight because there's not a lot of space. You might get stuck if a car is parked behind you.
Evelin and Marvin, outstanding job!
Clean, accessible, secure. Manager Tristan was very knowledgeable, polite, helpful to explain and answer all my questions. He took the time to show us the storage units and guided us through the application process. We completed everything and we were out the door in less than 30 mins. Great initial experience!
Great service fast. Tristan was very friendly and answered all my questions
Tristan was super helpful and courteous I enjoyed my experience and would highly recommend this location. Thanks for making it easy to store my belongings and furniture,
The property manager Shareefa was excellent. I have the best experience while renting a storage space. Gina and Shareefa customer service was great very knowledgeable and professional she made sure that I knew exactly how to access the property step by step. What stood out most about her is care to manage the property her sentimental words as I thanked her for her help and complimented her on her customer service was “because people lives are in here” which is so true. The compassion she has for being the property manager is excellent. I noticed the training she gave Gina as well to make sure Gina knew the system. She offered me services to make my life better. I wish her all the best for helping me through this transition.
This is the best place I've ever rented from in my entire life it's clean nice staff very helpful secure the property manager Shareefa Mobeen is awesome polite and very professional
Elevators were out and my unit is on the top floor. Shareefa (possibly spelled wrong, sorry) walked up the stairs with me to open the door and for that I am grateful.