Public Storage Self-Storage Units at 29824 Mission Blvd, Hayward, CA

Nikki went above and beyond to assist me with my move in! She provided superb customer service and excellent communication throughout the process.

I went to this location not knowing how anything works and Nicky was amazing in helping me with all the questions I had. Nicky was hands on and and gave great customer service. Definitely recommending this location to anyone and everyone!

I was there to see the mgr. even.though she is a floater as of now because she is new Mika is one of the best mgrs there is and I have dealt with a lot of ps mgrs and locations. Your co. Can use more like her.

My daughter has been with Public Storage for over 3 years. Her storage was having light issues and the office told her to leave the lock key with them so it could be fixed since she could not stay because she lives far. Well! They lost the only key. So, She called them last week and told them that she was coming down to move her things between yesterday and today. She flew down, had to rent a truck and guess what? When she arrived, they told her that she needed to sign a paper and that it would take 1 1/2 week to get it unlocked which by the way, the girls that she spoke with last week, did NOT make any mention of that. Now my daughter spent $$$$ on plane tickets, truck rental, hotel, food, and she has to wait until some district manager comes down to her storage in Hayward to unlock but they do not know when that would be. Let me repeat it - Storage office person LOST THE KEY that was entrusted to them to fix the light. We are all very upset with this situation.

Your things will just get stolen. Very poor security. You're just paying for your things to be stolen. Insurance is worthless. Their employees look nervous when confronted.

April is the best

Very professional, kind, friendly and clean environment...

Mission Public Storage. Helped me tremendously one of the agents. Michael was really helpful. I truly appreciate Michaels, kindness and his demonstration of true care and concerns. Thank Mission Public Storage.

I just left and secured my storage unit with April. She was amazing. Friendly and patient and knowledgeable. Very helpful. Excellent service. Thanks April!

April helped me and was the best and happy bday to me

Ms.Peggy is a nice lady who will help u set up everthing

Bennie and sabrina provided me excellent customer service thanks ps

Bennie, Sabina, and Maddison are awesome. They are informative, patient, and the most helpful representatives I've met in my years with public storage.

Madison is great! This is the first storage unit I have ever had and she was very helpful when I faced difficulties paying. She delivers excellent customer service and represents Public Storage well. She's welcoming and knowledgeable.

Bennie completed my rental

Nicky and Madison totally rock🤘😝🤘

Experiencia muy buena muy amables Very good experience very friendly

Vacant completed by Bennie

I received excellent service from Maddison and Bennie. Thank for great staff.

Called with some questions regarding storage shopping for the right one. Angie & Peggy where very courteous polite friendly excellent customer service & helpful

Great customer service from Bennie & Maddison

My storage fee has been increased around $100 every year since 2022. I'm now forced to pay $504 a month. I signed up at $302, which was high.They prey on people in their times of need.

Bennie was awesome 🤩 great customer Service he made a stressful time a great and easy one. I am very happy with the services.

Benny and Crista were amazing, great attitude and customer service!

Madison was great helping me today and very friendly also.

My friend has another storage in san leandro on ashland. There was a roof leak. I told the manager there and she says you have to call corporate so I did and that did not help. So I went to speak to manager again but was not working. So Latoya called Maddison and she called district manager and got us moved to a different storage in 5 minutes. She was so great. Took the time to take care of us and it was not even her customer. Thank you so much for your help. And that's how you take care of a customer.

5star all the way 👌🏽for ANGIE , very help full and very welcoming , help me get the best deal in the house

Bennie and Maddison are great! They got us a promotion and property is clean, thank you!

The management team @ this location are really awesome! Madison my girl, whom I’ve known for some time now, has always been friendly and had a great energy and goes above and beyond to provide exemplary customer and service and I appreciate her soooo much! Ben also is a person who always has a great and friendly energy about himself and has gone above and beyond to provide customer service. These two are my absolute favs!!!

Bennie completed my online promotion

Bennie was great knowledgeable about unit I needed thanks public storage

Bennie was amazing and very helpful in my rental. Thank you again Bennie

Bennie have always given me great customer service I am happy to see him back @ this location

bennie is such a nice wonderful gentleman, he helped me with the whole process and it went very smoothly

Great services by Nicky I am really satisfied with her services as I was really need someone to walk me through it was my first time experiencing.

Angela the property manager was extremely helpful in facilitating the whole process. Things like this are much better when you are dealing with a knowledgeable manager with a great attitude. I wish her all the best.

Angie was great. Made it easy. Thanks

Maddison is a most helpful kind, ,and knowledgeable, person. She is an excellent representative for Public Store.

Their 2nd floor units have elevator access, but it is not usable by wheelchair users.

Bennie completely help me save $136 thanks

Maddison Was Great 5 Stars

Bennie & maddison âre great customer Service rệp

My online promotion was completed by Bennie & Maddison

Nice clean facility. Better than other storage facilities I have been to. They all share the same non-transparent price increases.

Bennie completed my registration. He was amazing

Bennie help me completed my rental thanks

Bennie my man. Got me in and out! Thanks man!

This facility manager bennie was great at helping figure out what space works best for me😁

My auction was done by bennie great service,

Bennie was a big help for me today completed my auction paper work with him it went smoothly 😊

Nice Rep, and Clean Property and Spaces!

Bennie took my paYment good service

Bennie an Maddie was great an very professional love the customer service y’all provided

Benny made the check in process super easy! The storage space was adequate for the price and the overall experience made my overall move much less stressful. Update: I had an additional issue a few months later & once again Benny took great care of me!

I got the best customer service from Bennie today thanks ps

Tristán was very helpful and informative!

Bennie me gusto el servicio te tratan muy bien y te explican detalle a detalle lo recomiendo

Bennie completed my online promotion.

Bennie es muy amable y excelente servicio al cliente, el lugar es muy limpio.

I had Great customer service by Bennie today

I recieved excellent customer service by Bennie

Great service by Bennie to day,,,

Excellent customer service. Bennie provided the rental promotion.

I received great service from Bennie and Maddison very professional 🙌

Promotion was completed by Bennie

Bennie was very helpful, an gave me good customer service

Bennie complete my rental

Bennie, vacated me today with good service.

Customer service was excellent. Very professional and extremely courteous!!

To day Bennie gave excellent customer service

Amazing service from Madison, and Benny!! They are always very helpful, and professional. Both of them go out of their way to assist customers and they keep this facility very clean and secure!

Bennie was phenomenal, he’s was extraordinary to work with, his attention to hearing my needs as a customer was truly experienced. This location and its staff are Top Notch⭐️⭐️⭐️⭐️⭐️

Bennie was very good service

Bennie gave me excellent service to day

Great service by Bennie.

Good place to rent. Bennie and Madison are very excellent.

Bennie was a great help for me and my family thank you public storage

Bennie very good service 😁

Fast and friendly. Bennie was most helpful.

Bennie was an excellent help at getting me my unit and helping me out with the price! You made a great hire and definitely need to keep him around :)

Bennie gave me good customer service thanks a lot

Had an excellent experience working with Maddison and Benny at this location. Great customer service

I've vacated by Bennie I really enjoyed doing business with him helped me a lot.

I enjoyed this facility. Everyone I’ve met has been great. The pricing was perfect for us. Bennie helped me with our stuff and that was super cool since I know it’s not his job. Thank you! Madison was great when we first got here! Showed us around and was super helpful!

Bennie was an AWESOME employee, he was super nice and professional went over the terms and conditions and explained everything with patients. Found me the best deal, Would recommend this location..

Excellent place Excellent service

Bennie gave me fantastic service today

Benny was very helpful and kind . Thank you

Bennie good service i don't have any complaints if i need help in the future i will came back thanks

Bennie was very responsible & respectable towards me even in days he is tired he always does a awesome job I love my new unit it’s small & affordable thank Madison & Dennie

Bennie was the best customer service manager I've met here. He was attentive, kind, and patient. I really appreciated the service. Go here. Fr

Bennie was absolutely amazing and helped me get some fees waived in less than 15 mins. He was incredibly helpful and was able to resolve an issue that had been hanging for months! Thanks again Bennie!

Quick, easy, and fast service by Bennie!

Good customer service. Bennie is very helpful and resourceful

Bennie my experience was excellent.

Bennie very professional

Good service from bennie today

Bennie was a very good worker and his service to me was excellent. I recommend the company Public Storage to put trust in him as a priority Manager.

Bennie gave me a fast and helpful service today thanks

Good customer service for bennie

Bennie was more than helpful and solved my issue. He is courteous and went above and beyond to resolve my issue even got rid of a late fee for me.

Bennie gave me good customer service

Great experience and service. From Bennie today

Excellent service by Benny quick and easy for service and checkout. Been at storage for many years with no issues

Bennie helped me take care of a lockout issue. Very kind, very helpful. Thank you Bennie!

Great service by Bennie highly recommended

One week ago, Friday, I had the pleasure of working with Bennie & Maddison at the Hayward Mission PSS facility. They assist me in changing storage location within this site. You could tell that they were good customer service and they wanted to help all customers. They satisfied my needs and accomplished that by making me happy.

It was a pleasure being at this site Bennie was very friendly, helpful and good with the site and the in and outs of which made it easy for me to purchase my space. Thanks Bennie for all your efforts and hard work.

Very helpful and pleasant experience! Bennit worked with me to get a pleasant rate!

Great service, highly recommended.

They were very nice and helpful

Bennie and Maddie was super helpful 20 star for each of them

The experience was very good. The attendant was very helpful and accommodating, Bennie.

Unbeatable prices. A+++ Service. Ask for Bennie!!!!

Thank you bennie for your 10 star customer service

Benny was the best!… 👍🏽

Bennie is fantastic , always helpful , thorough , upbeat attitude . Super great !!!!

I’m so glad I won’t have to deal with paying for a storage no longer. Moving my things out next week, it’s been a year. Payments started at $63 for the smallest storage and my payment now are $90. It should never skip to that much more. I think storage places do this because they know people really need the service. At least my things have been safe this whole time but it has been expensive.

Maddison and Chelsea were so amazing and helped me keep the same rate instead of having to transfer. They are very professional and helpful

I never typically share reviews but i had a wonderful experience here. Not only are prices reasonable and the location works great for us, but the staff who helped was amazing. Chelsea and Madison answered all my questions without hesitation. They were so helpful and kind throughout the process. I wanted to make sure they are recognized for taking the time with me and being so helpful. Great experience.

I came in and was created by courteous , well informed staff who actually walked me threw the unit I had in question. Ended up renting in less time then I expected. Place was clean and seemed secure

Maddison and Nikki were awesome they helped replace our unit lights!!!Yay! Thank you 1/2022 had to go in to help my mom get a larger unit and Maddison was extremely helpful in getting her one right across frim where she was so it made the move so much easier. She is always there to answer wuestion and always trying to what's best for her customers. She's amazing !!

I just rented a unit from Madison and Bennie and it was a great experience! They are both very professional, friendly, and personable.

The staff here is very helpful and made my moving process very smooth overall great experience

The manager Madison was very helpful with accommodating my storage needs. As my size requirements changed on my unit Madison and the staff were very knowledgeable and helpful with recommendations that fit my needs. Overall a great experience that would make me definitely recommend this location .

BEWARE: If theres a ZERO 0 rating that’s what I would rate this facility. Storage locker doors are old, their security system at the time was out dated. my stuff there for a little over a year, about 6 months or less i went back to bring more stuff, come to find out. Someone had broke in to my storage, it was so unnoticed. The thief’s were able to bend the door latch with the lock on it and put it back, Unit you open it. They had stole 2 adults mountain bike, portable TIG welder, 4 sets of fishing poles. Im surprised they did take my 5th wheel hitch. To top it off, they force you to sign up for insurance, its not nothing but a freaking SCAM. In total, the stuff i lost is about 3gs They only reimburse me 2 hundred something. They claim my stuff are OLD and I don’t have receipts, who would have receipts for a ten years old items, and who would have known someone would break in in to my storage. LESSON LEARNED. Lets just say, my stuff is no longer there. my advice, ( DO NOT ) put your stuff there. Pick and choose the storage your putting your precious item

Madison is wonderful she helps me all the time is quick and patient with customers. I really enjoy being at this space with her friendly atmosphere makes me feel like it’s another piece of home.

Maddison was very helpful showing me multiple options so I could pick the right locker size

Claudia is always super friendly

Everybody check this out went to Public Storage today needed to store some stuff, just knew it was going to be hectic, got waited on by this young lady Gina, she was the nice person doing customer service I've seen in along time so if need to store something go to the Mission location 29824 Holla at Gina you won't be Disappointed.

This location manager does not want to fix the lighting in my unit, which has never turned on since day one. And its been close to 2 years now, and still NO LIGHTS. I guess Im not a valued customer. Or perhaps, its a prejudiced- racial thing. Im not sure. But, i havent heard about that at all.

Maddison was a pleasure! She was sweet, attentive and quick! Amazing service!!!!

I have been a long time customer with PS, and there have been a number of managers but, Maddison take customer service and customer care to a new level. Maddison gives 150% to make sure her customers are well taken care of and their needs are met. She is a TRUE GEM! Bravo to Public Storage for hiring someone who believes in and provides outstanding customer service 👏 👏👏👏👏👏👏!

Maddison is so awesome! I came into the office to pay my bill and she helped me make some necessary updates to my account. She is unbelievably helpful, patient and sweet!

Great choice to storage your things, safely and nicely customer service here.

Maddison was very helpful and professional I would recommend this Public Storage based on the great service Maddison provided

Would NOT recommend. Short hours, do not feel safe, look elsewhere.

Some of the best customer service around if I do say so myself. Thank you for your time Andrea!

Custmer service was really great really appreciated

Great customer service!

Awesome cust svc. Always in office during bus hours 👍

I have such a great experience and I enjoy coming into the mission Blvd Hayward office. The lady Madison is so great respectful and courteous. She goes over and beyond to help people. She is a great assest to your company.. She does her rounds and is always available to asisst others...what a great experience for her customer service. I would hire her in any company I owned.. Thank you have a beautiful day .

This storage facility is very well managed. Every time I go in it has been clean with no garbage in the buildings or when you drive around. The staff is always friendly whenever I’ve seen them doing their rounds. Maddison was a great help when I had questions regarding my unit and account. Strongly recommend!

Maddison, the property manager, is amazing! She is so incredibly helpful and responsive, and has helped make my move-in seamless. I've never rented a storage locker, so I had lots of questions about temperature control, locker dimensions, and security. Maddison answered all my questions and walked me through the process, seamlessly. Was very impressed, would highly recommend.

I was starting a new business venture and Madison was so helpful and kind to me, I had been moving all day and tired from all the heavy lifting,she was so nice and cheered me up and made sure I had a smooth transition into my storage space.

Customers service is really good very helpful and kind

Andrea and Madison customer service skills are awesome. They both made me feel welcomed and made my rental experience easy peasy..

Great

Andréa was awesome , the energy that she brings to her work space is very contiguous. Super helpful with the whole process . Definitely recommend come see her if you have any storage needs !

Great customer service and experience very affordable and amazing and wonderful personality this person deserves a promotion and they should really start coming here

Andrea was super helpful and quick.

Gracias por tener personas como andrea que se interesan por el servicio al cliente

Andrea has great customer service. Glad I cane here.

After having 0 days notice to move my belongings... Maddison and Jackie were very helpful and understanding of my situation they went out of their way to accommodate. And helped me with a smooth transition with getting my stuff to storage. Thank you ladies, you guys are awesome in every way.

Great Customer service. Thank you

H i, first let me say this; I normally don't give reviews. In this case I felt I should share my latest experience. I went by PS after receiving a call from the office, about my lock. Last thing I needed to add to my already busy schedule. Right! I was greeted by two young ladies, Jackie and Maddison. Jackie's warm smile and kind positive words was an inspiration. I soon realized their concerns were for the safety of my storage. The staff at PS are very helpful and I also found the property to be clean, safe and affordable.

Andrea and Maddison saved me so much money. Great customer service. I'll give a 15 star if I could.

The storage office is great! The manager is great and staff is helpful. But when you go online to call them in the same city you live in you get someone from UK after waiting on hold for 30in. Then asking you a thousand questions to find out you dial-up the wrong number!!

Friendly staff, no free lock, fees add up fast, so half price deal not much of a deal.

Dirty trick to play on people shows the companies integrity to lie to people and say that they're trying to help you when they really just want to screw you over. I would never store with this company ever and I recommend that nobody should either customer service sure face to face but not over the phone they lie and they screw you over completely

Nikki was the best!! Will do business here again ! Thank you again for the service

Just recently had business here and have to say the customer service was absolutely amazing and everything was quick and easy! If you are coming here ask for Madison because she made things so easy and was very helpful! 10 out of 10!

My experience with public storage of Hayward was very pleasant Andrea she explained everything too me share what services they offered. Boxes if i need them for my stored items to purchase a lock with my storage. The over all service was excellent. Thank you Andrea for all of your help.

Excellent costumer service, the attention given by the employees Andrea and Madison is awesome, they give you all the information you need and make youre experience so smooth. I will definitely recommend it to anyone.

On Wednesday 11/11/2020 I had a reservation for a unit Andrea welcome me very polite and professional. She explained me the contract and their policy very clearly. The only bad thing was that the unit I wanted was rented out before I got there but Andrea found me an unit that is close to the elevator/stairs. Good customer service by Andrea 👍🏻

The management is great. Specially Madison. She is a wonderful person and very understanding 😊 She helped me out with the issue I had in regards of my property.😀 I totally recommend this place.

Madison and Shyvon are the best!

This review is for JoJo at the front desk at this location. I came in with my uncle and we were very impressed how JoJo conducted herself with her knowledge of Public Storage. We thought she was in management and had been with the company a long time with the knowledge she had. Our time there was efficient and comfortable. Her customer service was stupendous! Thanks JoJo.

We've had this storage place for over a year now and it's close to home and easy access in and out. Great place to store your goods.

Renting a public storage from this facility was very easy and fast thanks to the team members Andrea and Maddison...

Best place to go.

Madison and Andrea was very nice and helpful great place to store your stuff

I had a great experience here at the mission Blvd Public Storage. Madison was very helpful in getting everything setup and my account closed out. There facility was a safe and clean place for my storage needs. I would truly recommend this place to everyone looking a storage place..

What is the price for the storage space

I wanted to let you know that your representative Madison at the Hayward location was a wonderful and very helpful. Thank you very much.

Had a wonderful experience here at the mission Blvd Public Storage. I have used their services for over a year now and I’d just like to commend the facility and staff to anyone looking for a safe clean place for their storage needs. The attendant Madison took care of all our needs and was very personable in regards to the process and any other help that I’ve needed. I would truly recommend this place to everyone and I also want to send a special thanks to Madison who was always more than willing to accommodate our needs. She was always present to make sure the site was clean and that our needs were taken care of.

I'm very with the customer service at the front desk, she always helped me with my questions!! Main reason I went back public storage again!! Keep it up the good work

Just got great informative compassionate help getting a clean storage unit from Maddison at this location! I'm relieved to have good service by a polite articulate intelligent fellow human being who cares! Thanks Maddison

First time renter. Kyle was helpful over the phone in answering questions and setting up my appointment. Upon arrival, Maddison was cheerful, informative, and pleasant from start to finish, showing me around the facilities and concluding my paperwork. Thanks!!!!

The Staff was super helpful ! I was helped by Maddison and she answered all my questions and really helped with everything i needed.

Very expensive!!

Cheap price for the space lovely people

The staff there at Public Storage on Mission Blvd. is great. I recently returned to this store, to obtain a storage. I had spoken to Maddison and Erika, and they were able to assist me with excellent customer service.

Property manager Maddison was very helpful and friendly. She made it really easy for us to take a decision.

I walked in to do some research, only needing a storage for less than a month and Maddison explained exactly how much I would be paying out of pocket for that. I came back a week later, Maddison showed me the available unit and I did the paperwork to get the rental. She made the process easy and I thank her for that very much.

So far so good. Location is good and units are usually available as needed. Office staff is very helpful and accommodating.

Maddison was very helpful and has excellent customer service skills, I give her 5 stars 🌟

5 stars

Maddison was super helpful in helping us rent a storage. Especially because it was our first time. She gave us a tour and showed us our different options. She’s was funny and had great costumer service!

Maddison is always kind and helpful 👍🏼

Maddison was very nice ,friendly, approachable, informative and helpful, keep it up, God bless you always.

This was my first time and Nicole was a super help for me! Besides showing me the storage area and how to access it, she also helped me get some needed supplies to make my move so much easier! Her friendliness and competence made me happy I chose Public Storage!

Also a savior! Thank you for being there for me Public Storage.

So Maddison and Nicole were very helpful . I have been renting at this location for about two years . Maddison was able get my rent reduced which really helps a lot . Thank you very much Scott

Maddison was very friendly and explained the public storage process to me very well.

This place is awesome. Maddison was so helpful.

I absolutely love the property mgr here. Maddison is very helpful and courteous. The prices are about the norm for the area.

Maddison was very helpful and nice! This is my first time here and she was very professional and I’m glad she was there to help me

With many available storage options out there, we decided on this location as they have either met or exceeded all areas of criteria we were looking for in a Storage company.....Security, cleanliness and most importantly customer service support. Upon meeting Nicole her personality was bubbly and inviting. Nicole was able to help us with information in deciding which storage size was perfect for our needs and even went as far as to walk and tour each unit so we could have a visual idea of the space offered. Mind you it's a pretty huge lot and each unit offered was not in the same building location so kudos to her for her patience and willingness! Each unit shown was clean and undamaged. Hallways leading to units had good ample amounts of lighting, great access to elevator lifts/stairways and had security cameras that kept watch. When it came to pricing Nicole made everything pleasant as can be. She was able to quote us a price that was cheaper than what we initially reserved online and for a much bigger unit! All in all our experience with Nicole and public storage has been an extremely exceptional one and would recommend to anyone.

Thank you Andrea and Nicole for all the help!

Quick and easy payment process. With Jennifer's help.

Jennifer muy buena ayuda para rentar mi espacio

This is my first time to rent a storage, and Jennifer helps me a lot about it. I appreciate. Highly recommended.

Jennifer & Nicole were the BEST!!! So welcoming and easy to get what I needed.

Jennifer & Nicole aré amazing! They made it super easy and took there time to answer all our questions and show us around. ❤️

Love the people here great Customer service thanks Maddison and Nicole

Nicole and Maddison were very helpful in attaining proper size with necessary access for my needs. Also great personalities and very friendly. Thanks !

Maddison is a true professional and every Public Storage facility should have an employee like her. She represents the company well and she gives great customer service. She is kind, professional and helpful. Thank you Maddison for all your help Ronnie

Jennifer was very helpful and informative! Thanks again!

Jennifer and madison was very helpful and thorough with the process. I was provided with all the options for the rental unit. Very good experience

Today I had a very helpful experience with getting my things situated with the help of Jennifer, thank you so much.

Truly impressed with Maddison and staff. Extra-ordinarily friendly, professional and vigilant to ensure we have a safe clean environment. I recommend this particular facility. Thank you, Maddison

Best experience with Maddison... She knows her stuff. Made my 1st experience a ever lasting one.

It was clean and drive up access,but it didn't have a light bulb and I was loading it at night. That was the only hiccup for me.

Nicole was really helpful and very nice. She took her time to go to all the registration process. Definitely recommend Public Storage on Mission boulevard.

Thank you Nikki and Maddison for being so informative and willing to provide assistance needed for my locker.

Maddison and Nikki were so friendly. Extremely supportive to all renters not just me. They worked well together even when systems went down. They were seen all over the property cleaning and helping direct us to where we could get thing. Im so grateful we moved to this storage unit.

First time here at Public Storage, on the fly and found a very good price. The property manager Ms. Maddison was extremely professional, knowledgeable, bubbly, and personable. She had me in and out, answered a bunch of my questions and was patient. The spaces weren't too far away or hard to get to. Glad it wasn't a pain finding a space. Will be here for a while! Great experience

Very friendly and professional staff

Maddison and nikki were very helpful and provided excellent customer service. Would definitely recommend this location.

Erika did a great job helping me

Nikki is very nice and helpful. She helped me out and got a very easy accessible space at a very low price. I definitely recommend anyone who needs a storage outside their home to here and to Nikki.

I rented a storage unit at this place in 2016 & 2017 and thiis place had a rat infestation problem. I told the staff and even spoke with the manager but she didn't care to fix anything. Almost everything was either destroyed or depreciated in value because of the damage. I regret I didn't sue these people and let them get away with recklessness.

Maddison was very helpful and knowledgeable on the sizes of storages, and what would fit! She was amazing and had great customer service!

When visiting this site I was very impressed with Maddison's help and knowledge of the prices, and the units and how the clean facility was. I definitely will recommend other friends or family to this location..

Middison was extremly helpful while I had no idea what I was really doing! She was calm, knowledgable and over all very sweet!

I was very impressed with this location and the manager in the office Maddison was very helpful and knew what she was doing and how to upsell very well. Lol.

I stopped by just to get a quote on a storage unit and was pleasantly surprised that the Manager was so helpful and informative.the sight was so clean and well maintained. Maddison was so professional and nice I definitely recommend this location to everyone I know and will continue to.

Maddison is so sweet and helpful. Facility is clean and secure. Highly recommend!

Great customer service, they understood when I needed to close my storage space after just buying it and refunded me for the lock I'd just purchased. Will definitely be using them for future storage needs.

madison was very helpful and courteous. the office is clean and organized. it was a friendly atmosphere. the grounds are clean where there is no debris in the aisles of the buildings. the bathroom is kept clean and tidy too. I have not moved my items in yet but so far a very nice place.

what size units available

Public Storage on Mission Blvd. Hayward California. Madison gave such a great helpful service, very friendly, courteous and knowledgeable. She went out of her way to make sure that we were satisfy with everything before we left there. That made our decision easy to make...

Shout out to Maddison for letting know how to get the most affordable rate and a better unit than the one I had originally picked ! Super friendly !

Erika did a great job

Nikki was a nice and great host as well as her partner in the office. Would recommend

Rented a new storage unit today. Nikki was very helpful with showing and explaining the difference between the units that were available.

Madison was very helpful and informative. She answers all your questions and is very patient.

It’s was a good experience

Nikki was very nice and provided excellent customer service!

Great job Nikki and Maddison

Excellent customer service. Maddison showed me around, answered all of my questions, explained things to my satisfaction, explained extras but didn't put pressure on me to purchase stuff, and was patient and personable without being intrusive. My storage need was available at the facility. What else can you ask for?

Maddison was very friendly and helpful.

A while ago, I had rented spaces from this facility for more than a decade and relocated. I returned and decided to store some things at the same PS. The previous managers have retired but I received SUPER service from Nikki ! Great deal --- professional and informative she was--quick process, answered all of my questions...… Glad I came back to my 'alma mater' public storage spot ! Keep up the good work Nikki! :-)

We were treated very nicely and there was no issue what so ever. We received help from Maddison. The experience was great overall. I would recommend this storage renting place to anyone. We were offered everything we needed and gave us advice on things that had to do with our storage unit. I liked how it was quick and to the point. She actually answered every question we had and she payed attention to us and our doubts. Overall amazing experience and would return there again.

I had a wonderful experience with a young women named Madison, She was super friendly and professional. Thanks Madison for the water on this very hot day and for everything else.

Awesome staff. Very helpful and informative

Thanks Maddison for your help!

Just got a great deal on a storage unit. Nicole made the process super quick and easy. Thank you for the great service !

What a team , Jojo walked me through the process and made a pleasant one, so good that did not the hot weather. Signed the deal , I have storage now , am happy Ask for JoJo

Nicole was the best

Shajoba and Octavia were very helpful and kind! Thank you guys sooo much!

Erika & dawn were really helpful to het me a drive up

Tina does a lot of help for the people at the public storage she's a good access to your company

Tina and Dawn are the best costumer service / managers their is hands down... So friendly, helpful and funny if you need a storage go here NOW!!!!

I had a wonderful experience with my move in. DAWN was really wonderful and very bubbly in personality! She was very thorough about the information and also very funny and relatable. The process was quick and she was able to answer any questions I had. She also upgraded me to a downstairs unit for the same rate as the upstairs when she informed me those had ran out. Lucky me!! She made my day with her wonderful personality! Her customer service skills are above and beyond. 🙂🙂

This facility has easy access and a professional staff on site to assist customers. I had a really good experience with Dawn while working on my storage unit. She was friendly, professional and responsive to my questions. I appreciate her taking the extra step to print receipts and ensure that the transactions on my account were updated and accurate. She is an outstanding employee.

This property is awesome .. the assistant manager Tina was exallent and friendly...it was her first day in to her job and shw was great

We got help by Tina she did a amazing job

Just went in to pay a bill and Dawn was fantastic! Very friendly and out going.

Madison was very helpful in assisting me in Public Storage move-in. She contacted me first thing in the morning after an online registration to schedule a time for move-in. Overall was the very easy move-in

Tina was awesome. My husband Marc said he had never had an experience like what he had with Tina. Tina was very polite, gave me exactly the information I needed to make the right decision and never pushed me in any way shape or form. 5 Stars all day!!!!!!!

Love this storage location. The staff is super friendly especially the property manager maddison. She treated me with such kindness and very intuitive with all the questions I had. Very knowledgeable about the location and the company

Maddison was very nice in assisting me with everything. She asked me a few questions to determine if the space I had reserved was good enough for what I wanted to store. All in all was a good experience.

Ok

Dawn was very nice and helpful.she explained everything clearly and showed us the storage unit too

Unfair policy.

Cynthia was super sweet and i really enjoyed making my payment with her, such great customer service!

Be careful they are known for breaks-ins. When you ask to see the video they will give you a million excuses as to why they don't have it. Rachelle, the so called district manager has bad customer service skills, if you ask questions which she can't answer she will give you attitude. Just save yourself a headache and don't rent here. We are lucky to have so many options and you would expect management to know this and try to keep their customers happy but obviously they don't care. Sad.

Great costumer service ,very friendly staff. I will come back again.

Thank you Amber for your help

This location is great the staff are super nice. Amber Marie was very helpful and efficient with getting me in and out while I was in a rush . Would recommend to others.

I would not recommend this storage to anyone. They will increase the rates anytime for any reason. Gate ours are very inconvenient, 9am to 6pm. I had to take time off work when ever I needed to get to my unit. Management is rude and unprofessional. Rachelle, the district manager is very rude and unprofessional, she never had a professional respond to my inquiries. We had a large unit and delayed our move out because we didn't have time to go in during their gate hours, but finally we moved and we are very happy at the new storage unit on Hesperian by Costco. We are paying about $100 less that what Public Storage was charging us and we have more convenient gate hours and better security. I would highly suggest you do some research and look for other options. We have alot of storage places in Hayward I am sure you will find something better. Good luck.

Amber-marie, was great with customer service and kept the property clean. Highly recommended.

Amber-Marie was great! Excellent customer service!

Thank you Shavonne for checking in my family. we've been here a long time since everything was burned in our house thank you for the storage.

My family had the storages, we were happy with the service thank you shivawn for the great service

Muy bueno! Gracias Shivawn!

Shivawn and staff thank you for the good customer service.

Fast service

Ana was amazing and very helpful. She offered many options to help with my move and made renting the unit very easy.

What a joke this place is. Raised the rent of our storage space 50 percent in the last 5 years. Reduced their hours so they're only open bankers hours. Who the hell has time to take off work to go to their storage unit? My husband and I actually had to leave work early to get to this place to drop off our Christmas decorations. We arrived 5 minutes after their (ridiculous) closing time due to traffic. The girl who works there literally made eye contact with us and then shut the blinds in our faces a we approached the window. Wow, what awesome customer service. In the future I guess we'll buy new decorations every year and then throw them out rather than spend $1500 annually for this sh*try service. Save your money (and the precious time of the rude girl who works there) and take your business someplace else.

Closes way too early. Also there is no prorated rent. If you use 1 day you owe for the entire month. Facility is clean and staff is polite. The restricted hours of 9-6 leave much to be desired.

Great location, Amber was very helpful and showed me all the storage units at my request. She went above and beyond to help me and answer all my questions, would highly recommend.

This place was helpful when I needed them. At first the rates were reliable, then the price kept going up due to I guess cost of living. But I talked with them and got it straightened out just in time before I found a place to move into before Christmas. Yeah!!!

I had a great experience with Ana great customer service skills and very nice and fast

Ana was really great to work with. I was in a bit of a rush and she got me in and out with no hiccups. The unit is clean and easy to get to. Definitely would recommend to others!

Ana and Marcy provided excellent service

Congratulations for the great service what got from AnA & Marcela. Roger Prado

Ana and jordan was alot of help awsome customer service very professional... If i could i would give them 10 🌟

Good place to store your things when your in-between places.

I thought this place was ok at first the girl had everything set up for me when I had a last minute move which was awesome the prices are kind of high! The gate hours changed to earlier times which is not cool. I've been locked inside one time over nite because I didn't want to leave my car because I lost track of time and gates wouldn't open and the person on site was out for that weekend. But I also ended up staying on the property for like a month and I wasn't the only one there are many people living in their units at this location. One thing for sure is the staff does not clean bathrooms or hall areas of the units and if so it's not done daily at all!! I don't think I've ever seen them do lock checks during the time I was there, which is not good!! The corporate office should really investigate this facility or just even observe activity on the property after hours because now that I'm being asked to terminate my agreement due to violations of contract which is trespassing on property for being here when I'm not suppose to, well like I said there are many people on the premises if you review cameras you can see people going through the gates and using code when not permitted and I think their mostly friends and relatives of the people who live on the property that's a given and when I go use the bathroom in the morning theirs a guy who sleeps in the restroom comes out with a blanket who is also one who stays here and they pick on me which I at least clean my mess and clean up the garbage around my building section because I can see the staff doesn't so I will alert the proper people to handle this matter and report this to the BBB and the owners or anyone above them should investigate property cameras add sensor in hall ways even add more cameras because they are allowing more people to move in here and I feel disrespected because I'm not doing anything different then what they were. You can smell marijuana coming out of the front onsite live in house and they are just out of control! Ann is very rude she didn't greet me and didn't have a smile and I asked her who she was and replied who are you and I only asked her because I wanted to speak with district manager and didn't know who she was and Ann just snapped back with major attitude! I highly do not recommend this place!!!!

The woman in the Office were really amazing, they new exactly how to help me and they answered every question I possibly had for them! Very professional and helpful!

Me and my husband came in with questions of rental unit prices, insurance, etc...and Maricela and Sara were professional and helpful. Thank you for everything!

We came here in a rush and with a time crunch. Maricela was very helpful in getting us squared away in a timely fashion. She explained everything very professionally and courteously. She saved us by offering us the long utility cart when she heard we only had a small dolly from uhaul. I am so thankful for her help!!

Its a dive compared too a lot of storage places. And do not store any type of food. Rats are a big issue. But, the on sight manager is amazing. She's gone above and beyond to offer me help during a time I really needed it.

Ann was Awesomee! She explained everything with good details and she gave us a tour of the storage which was very helpful. Thanks Ann!

Nadine and Ana was helpful and very friendly.

A rating of one star is actually being generous. I am so upset right now. Public Storage units are not cheap. I had one of the smallest ones, and paid $150 a month for it. For a long time. Which is insane but that's another story. I finally decided to evacuate, and to my dismay, my unit had a rat and roach infestation. It was the grossest thing I have ever seen. All my furniture was scratched and torn up by rats I'm assuming and there were rat droppings everywhere. I also saw roaches in the unit. I had planned to donate my stuff to Salvation Army but when I saw the condition of it, I knew they wouldn't accept it and frankly, I would be ashamed to try to even donate it so I cancelled the pickup. I spoke with the district manager, and told her that I needed for the unit to be cleared out and that I didn't feel I should have to pay for it. In my opinion it was unsafe to even enter the unit! It smelled so bad! She did NOT agree, and I thought that I was being extremely reasonable in not asking for a refund for all the months that I had paid for what has turned out to be a rat and roach motel! I am so mad. The worst part is, it seems that this is just a normal part of doing business for them. Like it wasn't a big deal or surprising that they had a rat infestation. Be warned, they apparently do not do anything to safeguard against rats or roaches, and they HAVE to know that they have a rat problem. Before I even opened my unit, I could smell it! I have never had such a horrible experience with any company. All of my stuff is ruined because of their negligence, and they have the nerve to ask me to pay to clear it out when it's in such a state that I would rather DIEE than go in there. Honestly it was so gross, I feel they shouldn't even WANT me to clear it out because I could be attacked by a rat/whatever other animals are residing in there, and that could lead to a lawsuit. But they probably have some shady way to get out of that too - I tried talking to someone else, and she was like "well, your contract says you are storing at your own risk". I am not taking this sitting down and they are going to wish they paid for me to clear it out.

Anna is great she has very good customer service i love thus location

The place is filthy. I got to my storage and there was dirt and leaves over everything! Very very unhappy!

I buy lots of units at auctions from this store Ana and Nadine are always nice and the place is clean

Rent at a different location off of whipple but always pay my bill here Ana is always so nice and even knows me by my name.

Ana is very good at her job. She was very knowledgeable and helpful.

Worst storage place that doesn't even deserve a single star. The people at the desk are either NOT there (always hang a sign saying they're out), not courteous, not professional or just not happy to work there. We have been asking for them to replace the ONE LIGHT BULB in our unit for six months now. Bulb is still out. We try and come in to pay and they're out. We'll be looking to go somewhere else to store our things.

I called the main sales number to get rates and sizes on units Sean Williams one of the call reps said that if I came in today before 5pm that it would be half off of the $65 for a 5x5 unit which she said $32.99 and actually when I came in the total was $119 or $89 the call center is very misleading and does not tell you all about extra fees. Jeanette was super nice about the situation she even tried to research other locations for me too see of there was a cheaper rate she has excellent customer service and sincerely apologized. The district manager needs to address this issue because I know I will not be the only one with this issue.

I've been with PS for 2 years its in a very convenient location. The girls that wk in the office are always easy to wk with. Ana has always been pleasant to wk with.

Nadine was so knowledgeable and friendly her customer service was off the charts. In the future I will continue to use public storage on Mission Blvd and I will recommend them to friends and family. If you're looking for a quality storage facility with 5 star customer service look no further than 29824 Mission Blvd, Hayward. Ask for Nadine she was so helpful and knowledge she also gets 5 stars.

Came here to get information about storage. I need to move in a month or so and Nadine was so helpful and sweet she answered all my questions and more. Once I'm ready to move I'll be back to rent. Thank you for great customer service!

Cody was very helpful today when I came to pay my friends storage. I usually pay with Ana who is also great!

Ana and Jeannette were very helpful in assisting our needs today. They were kind and courteous. I am very pleased with the customer service we received. Thank you ladies!!!

Ana provides excellent custumor service. Profesional and very helpfull. I will continue to do buisness with this location. I highly recommend this place. Great job ana. 👑

Customer service at this location is great! Ana and shannon went above and beyond to assist me with with my move.

I have been storing here for about 1 year. Summer always has been very helpful and pleasant. She is a value to this company! I would rent here again and ask for Summer.

Recieved Great customer service from summer she has helped us with all of our storage needs. Friendly staff!

I was looking for a storage and went to public storage, Summer was very helpful and friendly,she helpful me with everything and was great,will definitely come back at this location it I need to store my stuffs again.

I was for looking for a good deal and Summer was so helpful. She had everything set up and gave me the best customer service. If I were looking for the next storage service, Summer would be the right person to go for assistance. Outstanding service.

Rented a storage here today and the lady's Summer and Brittany were very helpful. Thank you public storage for your great customer service.

Had a reservation, elisha was great at assisting me in getting the right size because i had alot more things then i thought. Highly appreciate her service.

Having a storage unit at Public Storage was a very pleasant and welcoming experience. Ana and Summer provided excellent customer service and were very personable. I would definitely rent again at this facility and recommend it to others.

Reasanable prices and great customer service makes this a an excellent place to store your stuff

Gotta Say I'll B Back If I Ever Need You Again Nice Location Great People

Ana and Summer were a great help. They gave me all the right information and it was easy to make a storage decision.

Much appreciate ur service Summers you are a real assert to PS !!!! Every time I have entered you office never returned without your lovely smile n kindness.all best.Summers

Anna and Na Dine were amazing! I recommend this Public Storage location definatley.

Service was great. Brandy is a great customer service rep she is very professional

Summer is an owesome associate, very professional, very nice, very sweet n wonderfull. If i had a storage business she'd b the manager.

my experience here has been good. I have at times had trouble paying, however the staff has worked with me continuously. The staff is courteous and moves quickly to describe contract information and pleasant all around. The location is convenient and in a corner which I like. 12/3/2014 Today I went to my storage and noticed a man by himself in his unit sitting on his stuff like he was in his home relaxing. he looked like he was under the influence by the blistering red eyes. I was alone and when I got out the car he checked me out and also was trying to look into my car. So when I went up to my storage on the second floor where there was no one around I closed the door because I wanted to take precaution. A woman named Maria saying she was the manager which I have never seen before since I began renting here in March, abruptly opened the door to my storage as I was going through my boxes and started asking me questions. She had disgusted look on her face and was asking what I was doing and why my door was closed. Completely startled I immediately got frustrated. She told me I was not allowed to have the door closed and could not be on the premises for more than 45 minutes. I have never been told anything like this and I have been at my storage everyday this week speaking to another associate and was not given any of the information this supposed manager was saying. I have made a complaint and there is a strong possibility I won't be renting here much longer.

I've been here 5 to 6 months and the service with summer is supreme I'm checking out now and I kinda regret it but I have to go I thank you guys a lot God bless .

Ana and Summer are great, they just stayed late to help me with my storage needs. They provided me with 5 star service. I would recommend this place to anyone!!

Stored here with my cuz Summer she was awesome in helping me secure my space. I would recommend this place to anyone and have them go to Summer she knows what's up.

The staff here is awesome. I've been using storage here for years. They're always willing to work with you. Love it.

This review is for Summer& Ana, they always greet me with a smile and over all make coming In to pay my bill pleasant. Thankyou ladies!!

Great service experience, professional, with a very pleasant atmosphere. Thanks to Ana !

Service was great! Ana is really helpful and informative she helped me through the whole rental process.

Nice customer service

Went to pay my friends bill today and the young lady working was very pleasant. This review is well deserved. Awesome customer service at this location!

Great service. Clean place. Summer is awesome!

I have been meaning to give my girls Summer and Ana a review.. they are always going above and beyond, providing me with great customer service. Thankyou public storage for having such awesome employees.

Summer did excellent JOB FOR me, she was pretty awesome. U will ALWAYS store with Public Storage from now on.