She is good in Customer Service
The site team on 9/9/24 were beyond accommodating. Wonderful folks!
If all the storage places I've been to... this has been the most pleasurable. Everyone has been very cordial ana helpful! Being on the first floor in the driveway is a plus...
Terrible costumer service at this location every time I step in there. Very rude to everyone I see step in with me.
The storage office is great! The manager is great and staff is helpful. I have no problems or complaints! Keep up the good work!
Trinity was greattt!!! Helped me out a lot u should give her a raise
Tracie, knowledgeable simple in and out. Helped us out! Great customer service
Tracie was incredibly helpful and a joy to with with. Would come back and
Thank you Trinity for clarifying how convenient PS is using the app
I recently sold my house, and need to find a place to temporarily store my stuff. Since this Public Storage in Hayward (29824 Mission Blvd) is across the street from my place, I made a reservation to go to the site and take a look since I have never used public storage before and have no clue what it looks like and how to rent a room for my stuff.
I went to the rental office on Friday (6/13), and the girl whose name is Trinity welcomed me, she is so nice, she not only showed me two room types 5×5 and 5×10, but also explained to me all the procedures about how to rent a room, how the fee is charged as I said before, I have never used this service before, so I had tons of questions, but Trinity is so patient, and she answered me all my questions. Later when I went home and found out that my original reservation of 5 × 5 was not big enough, so I made another reservation of 5 × 10, she recognized me when she saw the new reservation and called me to confirm if I wanted both or used new one to replace the old one. After confirming, she also told me that she would be off on my moving date, but she would inform her coworker Tracie about my coming.
Finally, my moving date is on 6/16, Tracie helped me finish all the necessary paperwork, and she is so nice and knowledgeable, the whole experience was simply awesome. On the very next date 6/17, I had some more boxes that needed to be put in, and it was close to the end of the day, it was Tracie on duty again on that date, and she helped me to get my stuff in, so kind.
Overall, both Trinity and Tracie are very helpful and very kind, I can't recommend more of them and this site to anyone who is looking for a space for your stuff, they deserved all 5-star rewards.
Big thank you to District Manager Kyle by turning a negative situation into a positive situation especially moving into something greater. I love that my negative experience was heard and was dealt with no questions asked and I just wanted to acknowledge Kyle for hearing me out and quickly respond to my situation. Thank you for the best customer service you made me smile again. It is more than just a refund it’s the value and quality of respond that I received and I appreciate you for what you done.I love it.
This place is great. Clean environment and the customer service is awesome. Tracy is very friendly and helpful. Seamless process.
I couldn't be happier with my experience at this public storage facility! I rent a unit here monthly to store all the items that were cluttering my home, and it has been an absolute game-changer. The facility itself is always impeccably clean and well-maintained, and I owe a lot of that to the incredible staff—especially Tracy and Trinity.
Tracy and Trinity have made my storage experience truly exceptional. Unlike other locations I've used in the past, these two are always on the move, ensuring everything is in top shape. Their dedication to keeping the property clean and organized is evident, and it makes a world of difference. They're not just hardworking; they're also incredibly kind and helpful. Every interaction with them is positive, and they go out of their way to assist with any needs or questions I have.
Great people make a great business, and Tracy and Trinity exemplify this perfectly. If you're looking for a storage place that combines excellent facilities with outstanding customer service, look no further. Highly recommended!
Thanks Trinity!
You provided excellent customer service, very professional and quick...keep up the awesome work!!
Nice service and very helpful with Tracy
Thank you Trinity for the great service you provided! Definitely recommend talking to Trinity if you need to rent a unit!
Trinity is awesome. She was very professional of her support and communication. Very helpful of more information of insurance and all prices. She gave me heads up of who can access the property and if I wanted to add someone on my and account and a emergency person. She gave me all the details I needed to hear to allow me to get a storage today. She is awesome and truly a bless young lady at all she do.
Traci & Trinity was amazing great customer service,they also had patience, and was very knowledgeable. Thank you!
Tracie is the best! She’s very kind, very professional, very attentive to my needs as senior . She took the time to show me my storage , my keys , and how to enter and exit from property. She’s the best!!!!
Senior customer HK from Hayward
Trinity was very good and nice..we need more people like her in the world we live in thanks trinity
Thanks to Trinity's exceptional
customer service, professionalism, and positivity. I highly recommend Public Storage, especially with Trinity on the team, as she took the time to patiently answer all my questions and guide me in picking the best storage option for my needs. Thank you, Trinity, for all your help!
Trinity has a excellent Job to help me get into my Storage.
I had the greatest pleasure of speaking with the new PM Trinity and wow! She was able to answer all of my inquiries about the rental space and was clearly very knowledgeable about her business. Highly recommend you rent here and definitely speak with Trinity!
Good job Trinity thank you for your help
It was a pleasure working with Ms. Trinity. She was such a great help in getting me started with my storage journey. Thanks a million, Trinity.
Trinity es muy atenta a los clientes bien servicio
Thank you Trinity for your great customer service! Very welcoming and super helpful! She’s the best!
Trinity was great helping us today!
Elia was very helpful and friendly. Thank you for your amazing customer service! This is a really good spot with affordable deals. Never had an issue during the entirety of my rental space. Would rent here again.
Just when you think public service is gone, along comes a customer service representative that restores your faith. "Lisa" at Public Storage goes above and beyond to provide an excellent customer experience! I really appreciate how she took the time to give me the help that I needed, and it's important that this is acknowledged. Thank you again Lisa, you're top notch!
Awesome service from the ladies in the front office.
Mika is very helpful. She helped download the app and got my account straightened out. She was a pleasure.
Always clean mgr is the best
I had a great experience with Nicole (Nikki). She helped me with my lock and keys return. She had such a pleasant, warm supportive, and friendly demeanor. The conversation was easy. That was the most interaction I’ve ever had at a storage location. When you can feel like not being judged with a degree of social anxiety it’s calming. Thanks for you help Nikki!
I was nice attention. Nice people mika safety places
This place is totally awesome. The person who helped me was so nice and kind. I would highly recommend this place to anyone two thumbs up to the girl name Nikki who helped me out thank you, Nikki👍🏻👍🏻
Nicky is an amazing representative, im extremely happy to have moved to this store. Shes very thorough and Will make sure you get the best service
I haven’t looked for a storage place in over 20 years. I am recently in a slumlord situation that has caused my home to flood & growing mold. I walked into this faculty which is just a few blocks from my home & was greeted with kindness, patience & empathy. Ms Nicky was pleasant & warm. Made the process easy. The customer service was unmatched & the space we ended up renting was clean & a much needed closeness to the elevator since I have cancer. Most pleased with my visit.
I walked in not sure what I was looking for, Nicky was an amazing representative and showed me what would work best! She got me into a unit fast at a good price, I recommend this location!
Nicky is super friendly and professional. I appreciate going above and beyond in helping with my questions. Great work! I recommend this facility for their responsiveness and customer service. 5 stars
I came this morning with my two twins and I needed fast service and Nicky got me in and out was then 20 minutes and also showed me 2 units. I’m so impressed with her positive attitude I will definitely be referring this building location to others. Thank you Nicky for such a fast experience you started my Saturday off right!
I had trouble accessing the app to open gate so I went into the office and Nicky helped me, I had to write a review because I haven’t felt any good customer service for a while until yesterday and I wanted to say thank you I appreciate every kind and helpful word.
Very attentive, very professional, attention to detail, will definitely be doing business again in the future and recommending all my friends and family all because of Nickys service.
Nicky was very knowledgeable and got me set up with my storage space in under 15 minutes, great customer service!
Nikki was Very friendly and helpful !
Mika was such a great employee ! She helped me with my every need no problem and was so willing to help . She upgraded my storage no issue and even showed me some storages to better ease my mind before signing my lease . She made my visit more easy and I definitely appreciate her 100/10 customer service . Public storage definitely needs more associates like Mika !
I appreciate the warm welcome by Nicky today. She was very helpful explaining my options and the best way to go. I tokd Nicky that she’s very professional in treat customers.
I am pleased to say that the public storage on Mission and Hayward is by far the best that’s because of a employee by the name of Nikki. When I went into the public storage, I felt like she was trying to help me out with all of my concerns and needs. Public storage is really lucky to have you Nikki keep up the good work with that will do attitude.
Nicky was freaking AWESOME!!! I already had a space but needed to get something bigger. I didn’t wanna pay too much for the bigger space and Nicky went ABOVE AND BEYOND helping me out getting a bigger space and that really close by to the elevator!!! Not only she is awesome but she’s hella friendly and nice too!!!
Nikki went above and beyond to assist me with my move in! She provided superb customer service and excellent communication throughout the process.
I went to this location not knowing how anything works and Nicky was amazing in helping me with all the questions I had. Nicky was hands on and and gave great customer service. Definitely recommending this location to anyone and everyone!
I was there to see the mgr. even.though she is a floater as of now because she is new Mika is one of the best mgrs there is and I have dealt with a lot of ps mgrs and locations. Your co. Can use more like her.
My daughter has been with Public Storage for over 3 years. Her storage was having light issues and the office told her to leave the lock key with them so it could be fixed since she could not stay because she lives far.
Well! They lost the only key.
So, She called them last week and told them that she was coming down to move her things between yesterday and today. She flew down, had to rent a truck and guess what? When she arrived, they told her that she needed to sign a paper and that it would take 1 1/2 week to get it unlocked which by the way, the girls that she spoke with last week, did NOT make any mention of that.
Now my daughter spent $$$$ on plane tickets, truck rental, hotel, food, and she has to wait until some district manager comes down to her storage in Hayward to unlock but they do not know when that would be.
Let me repeat it - Storage office person LOST THE KEY that was entrusted to them to fix the light. We are all very upset with this situation.
Your things will just get stolen. Very poor security. You're just paying for your things to be stolen. Insurance is worthless. Their employees look nervous when confronted.
Very professional, kind, friendly and clean environment...
Mission Public Storage. Helped me tremendously one of the agents. Michael was really helpful. I truly appreciate Michaels, kindness and his demonstration of true care and concerns.
Thank Mission Public Storage.
I just left and secured my storage unit with April. She was amazing. Friendly and patient and knowledgeable. Very helpful. Excellent service. Thanks April!
April helped me and was the best and happy bday to me
Ms.Peggy is a nice lady who will help u set up everthing
Bennie and sabrina provided me excellent customer service thanks ps
Bennie, Sabina, and Maddison are awesome. They are informative, patient, and the most helpful representatives I've met in my years with public storage.
Madison is great! This is the first storage unit I have ever had and she was very helpful when I faced difficulties paying. She delivers excellent customer service and represents Public Storage well. She's welcoming and knowledgeable.
Bennie completed my rental
Nicky and Madison totally rock🤘😝🤘
Experiencia muy buena muy amables
Very good experience very friendly
I received excellent service from Maddison and Bennie. Thank for great staff.
Vacant completed by Bennie
Called with some questions regarding storage shopping for the right one. Angie & Peggy where very courteous polite friendly excellent customer service & helpful
Great customer service from Bennie & Maddison
My storage fee has been increased around $100 every year since 2022. I'm now forced to pay $504 a month. I signed up at $302, which was high.They prey on people in their times of need.
Benny and Crista were amazing, great attitude and customer service!
Bennie was awesome 🤩 great customer Service he made a stressful time a great and easy one.
I am very happy with the services.
Madison was great helping me today and very friendly also.
My friend has another storage in san leandro on ashland. There was a roof leak. I told the manager there and she says you have to call corporate so I did and that did not help. So I went to speak to manager again but was not working. So Latoya called Maddison and she called district manager and got us moved to a different storage in 5 minutes. She was so great. Took the time to take care of us and it was not even her customer. Thank you so much for your help. And that's how you take care of a customer.
5star all the way 👌🏽for ANGIE , very help full and very welcoming , help me get the best deal in the house
Bennie and Maddison are great! They got us a promotion and property is clean, thank you!
The management team @ this location are really awesome! Madison my girl, whom I’ve known for some time now, has always been friendly and had a great energy and goes above and beyond to provide exemplary customer and service and I appreciate her soooo much!
Ben also is a person who always has a great and friendly energy about himself and has gone above and beyond to provide customer service. These two are my absolute favs!!!
Bennie completed my online promotion
Bennie was great knowledgeable about unit I needed thanks public storage
Bennie was amazing and very helpful in my rental. Thank you again Bennie
bennie is such a nice wonderful gentleman, he helped me with the whole process and it went very smoothly
Bennie have always given me great customer service I am happy to see him back @ this location
Great services by Nicky I am really satisfied with her services as I was really need someone to walk me through it was my first time experiencing.
Angela the property manager was extremely helpful in facilitating the whole process. Things like this are much better when you are dealing with a knowledgeable manager with a great attitude. I wish her all the best.
Angie was great. Made it easy. Thanks
Maddison is a most helpful kind, ,and knowledgeable, person. She is an excellent representative for Public Store.
Their 2nd floor units have elevator access, but it is not usable by wheelchair users.
Bennie completely help me save $136 thanks
Maddison Was Great 5 Stars
My online promotion was completed by Bennie & Maddison
Bennie & maddison âre great customer Service rệp
Nice clean facility. Better than other storage facilities I have been to. They all share the same non-transparent price increases.
Bennie my man. Got me in and out! Thanks man!
Bennie completed my registration. He was amazing
This facility manager bennie was great at helping figure out what space works best for me😁
Bennie was a big help for me today completed my auction paper work with him it went smoothly 😊
My auction was done by bennie great service,
Nice Rep, and Clean Property and Spaces!
Bennie took my paYment good service
Bennie an Maddie was great an very professional love the customer service y’all provided
Benny made the check in process super easy! The storage space was adequate for the price and the overall experience made my overall move much less stressful.
Update: I had an additional issue a few months later & once again Benny took great care of me!
I got the best customer service from Bennie today thanks ps
Tristán was very helpful and informative!
Bennie me gusto el servicio te tratan muy bien y te explican detalle a detalle lo recomiendo
Bennie completed my online promotion.
Bennie es muy amable y excelente servicio al cliente, el lugar es muy limpio.
I had Great customer service by Bennie today
I recieved excellent customer service by Bennie
Great service by Bennie to day,,,
Excellent customer service. Bennie provided the rental promotion.
I received great service from Bennie and Maddison very professional 🙌
Promotion was completed by Bennie
Bennie was very helpful, an gave me good customer service
Bennie complete my rental
Bennie, vacated me today with good service.
Customer service was excellent. Very professional and extremely courteous!!
Amazing service from Madison, and Benny!! They are always very helpful, and professional. Both of them go out of their way to assist customers and they keep this facility very clean and secure!
To day Bennie gave excellent customer service
Bennie was phenomenal, he’s was extraordinary to work with, his attention to hearing my needs as a customer was truly experienced. This location and its staff are Top Notch⭐️⭐️⭐️⭐️⭐️
Bennie gave me excellent service to day
Bennie was very good service
Bennie very good service 😁
Bennie was a great help for me and my family thank you public storage
Good place to rent. Bennie and Madison are very excellent.
Bennie gave me good customer service thanks a lot
Bennie was an excellent help at getting me my unit and helping me out with the price! You made a great hire and definitely need to keep him around :)
Fast and friendly. Bennie was most helpful.
Had an excellent experience working with Maddison and Benny at this location. Great customer service
I've vacated by Bennie I really enjoyed doing business with him helped me a lot.
Bennie was an AWESOME employee, he was super nice and professional went over the terms and conditions and explained everything with patients. Found me the best deal, Would recommend this location..
I enjoyed this facility. Everyone I’ve met has been great. The pricing was perfect for us. Bennie helped me with our stuff and that was super cool since I know it’s not his job. Thank you! Madison was great when we first got here! Showed us around and was super helpful!
Excellent place
Excellent service
Bennie gave me fantastic service today
Benny was very helpful and kind . Thank you
Bennie good service i don't have any complaints if i need help in the future i will came back thanks
Bennie was very responsible & respectable towards me even in days he is tired he always does a awesome job I love my new unit it’s small & affordable thank Madison & Dennie
Bennie was the best customer service manager I've met here. He was attentive, kind, and patient. I really appreciated the service. Go here. Fr
Bennie was absolutely amazing and helped me get some fees waived in less than 15 mins. He was incredibly helpful and was able to resolve an issue that had been hanging for months! Thanks again Bennie!
Quick, easy, and fast service by Bennie!
Good customer service. Bennie is very helpful and resourceful
Bennie was a very good worker and his service to me was excellent. I recommend the company Public Storage to put trust in him as a priority Manager.
Good service from bennie today
Bennie my experience was excellent.
Bennie gave me a fast and helpful service today thanks
Bennie was more than helpful and solved my issue. He is courteous and went above and beyond to resolve my issue even got rid of a late fee for me.
Good customer service for bennie
Great experience and service. From Bennie today
Bennie gave me good customer service
Great service by Bennie highly recommended
One week ago, Friday, I had the pleasure of working with Bennie & Maddison at the Hayward Mission PSS facility. They assist me in changing storage location within this site. You could tell that they were good customer service and they wanted to help all customers. They satisfied my needs and accomplished that by making me happy.
Bennie helped me take care of a lockout issue. Very kind, very helpful. Thank you Bennie!
Excellent service by Benny quick and easy for service and checkout. Been at storage for many years with no issues
It was a pleasure being at this site Bennie was very friendly, helpful and good with the site and the in and outs of which made it easy for me to purchase my space. Thanks Bennie for all your efforts and hard work.
Very helpful and pleasant experience! Bennit worked with me to get a pleasant rate!
Great service, highly recommended.
They were very nice and helpful
Bennie and Maddie was super helpful 20 star for each of them
The experience was very good. The attendant was very helpful and accommodating, Bennie.
Unbeatable prices. A+++ Service. Ask for Bennie!!!!
Thank you bennie for your 10 star customer service
Bennie is fantastic , always helpful , thorough , upbeat attitude . Super great !!!!
I never typically share reviews but i had a wonderful experience here. Not only are prices reasonable and the location works great for us, but the staff who helped was amazing. Chelsea and Madison answered all my questions without hesitation. They were so helpful and kind throughout the process. I wanted to make sure they are recognized for taking the time with me and being so helpful. Great experience.
Maddison and Chelsea were so amazing and helped me keep the same rate instead of having to transfer. They are very professional and helpful
I’m so glad I won’t have to deal with paying for a storage no longer. Moving my things out next week, it’s been a year. Payments started at $63 for the smallest storage and my payment now are $90. It should never skip to that much more. I think storage places do this because they know people really need the service. At least my things have been safe this whole time but it has been expensive.
I came in and was created by courteous , well informed staff who actually walked me threw the unit I had in question. Ended up renting in less time then I expected. Place was clean and seemed secure
Maddison and Nikki were awesome they helped replace our unit lights!!!Yay! Thank you
1/2022 had to go in to help my mom get a larger unit and Maddison was extremely helpful in getting her one right across frim where she was so it made the move so much easier. She is always there to answer wuestion and always trying to what's best for her customers. She's amazing !!
I just rented a unit from Madison and Bennie and it was a great experience! They are both very professional, friendly, and personable.
The manager Madison was very helpful with accommodating my storage needs. As my size requirements changed on my unit Madison and the staff were very knowledgeable and helpful with recommendations that fit my needs. Overall a great experience that would make me definitely recommend this location .
The staff here is very helpful and made my moving process very smooth overall great experience
BEWARE: If theres a ZERO 0 rating that’s what I would rate this facility. Storage locker doors are old, their security system at the time was out dated. my stuff there for a little over a year, about 6 months or less i went back to bring more stuff, come to find out. Someone had broke in to my storage, it was so unnoticed. The thief’s were able to bend the door latch with the lock on it and put it back, Unit you open it. They had stole 2 adults mountain bike, portable TIG welder, 4 sets of fishing poles. Im surprised they did take my 5th wheel hitch.
To top it off, they force you to sign up for insurance, its not nothing but a freaking SCAM. In total, the stuff i lost is about 3gs
They only reimburse me 2 hundred something. They claim my stuff are OLD and I don’t have receipts, who would have receipts for a ten years old items, and who would have known someone would break in in to my storage. LESSON LEARNED. Lets just say, my stuff is no longer there.
my advice, ( DO NOT ) put your stuff there.
Pick and choose the storage your putting your precious item