Dawn, was excellent, helpful and available
Thanks Dawnfor your support!
Dawn is the representative who helped me with the transfer today and she was very helpful
Dawn was awesome and thorough.
Great service from Dawn, very accurate and precise information apart of being super kind.
Dawn was great! Amazing customer service even when her computer systems worked against her, she kept at it to help us.
We met Dawn customer service rep was awesome and very helpful to show us how public storage operates, thank you Dawn we appreciate your help!
I had a fantastic experience with Public Storage, all thanks to Ashly! She went above and beyond to help me transition smoothly to a larger storage unit. Her professionalism, friendly assistance, and attention to detail made my move stress-free and efficient. I truly appreciate her support and highly recommend this location to anyone looking for excellent service and a seamless storage experience. Thanks
I've been with Public Storage for a year now, and I want to express my gratitude for the exceptional service provided by Dawn. She has been incredibly nice, approachable, and easy to talk to. Whenever I had questions, she always had the information ready. I was able to upgrade my storage effortlessly, thanks to her assistance. Thank you, Dawn, for all your help!
Dawn is the representative helped me with the entire process in one go and I was convinced to sign and on the spot even though I came to enquire only. I have received the more than expected exceptional service like never before.
I appreciate for her helping attitude for me I can say this.
I hope all the customers enjoy this service from her.
Thanks Dawn! Appreciate the assistance and getting me into our unit!
I wish this place had interior lights inside the units. They would have received 5 stars if they did
This place is a total scandalous ripoff! Don't store your stuff here because they will charge you for a full month if you vacate in the month that you owe. Check out how many times they increase their rent while I was there. You've been warned !
I’m so glad Dawn is the property manager. She’s very helpful, patient and very kind. She helped me a lot get to find the right storage for me.
Excellent job from Dawn. She is super duper kind ๐
Superb customer service!! Clean facility and Ashley really went above and beyond to help find the right boxes I needed!!!!
Ashley is very friendly and helpful. She asked my needs and quickly estimated the size I needed and answered all my questions well and patiently. All is done in 10-15 mins. Highly recommended!
The front gate is broken and you can't use your phone to open it. It's been months now. Time to call corporate.
It was good overall. But there is strong unpleasant smell in your storage.
Thank you Eddie making my storage move in easy and smooooooth! ๐
Eddie helped us with all of our problems even though we switched spaces at the last minute. He was also really friendly.
Very well run. Use it for over a year.
I made a huge mistake and the person I worked with was empathetic and worked with me to solve the issue
Great storage experience. Eddy was nice to work with! Friendly and helpful
Eddie was a wonderful help for me, great customer service skills.
My unit was very clean and everything seemed very well maintained. Dawn was super helpful, answering all of my questions.
Dawn was so amazing she helped me through the process of how to go through and buy a unit this was my first time and I wasn’t aware how to do it and I was really stressed I wouldn’t get a unit since I was just moving but she made everything so easy I’m so happy I got her to help me through everything she definitely deserves a raise ! Thank you so much dawn โค๏ธ you are honestly a life saver .
Excellent service today I had Eddie
Very helpful property manager, Eddie. He was very willing to walk back to my storage locker TWICE to answer my questions. Thanks again.
This review is for employee Dawn Linder employed at the Warm Springs, Fremont location. Rating is Not for the facility itself. The facility has structural problems!
We rented for 4 years and closed our unit 2 days ago.
We encountered an issue with our unit this year where there was literally a river of water running through our unit! Our stuff got wet and moldy! There was a lot of sentimental family items in the unit as we had lost several family members in a 2 year period. We had moved from Fremont and did not get to unit often.
I was on the phone for hours with Public Storage to get some help. I worked with 4 different people who in the end did nothing to help!
Finally Dawn has been working at the location and has gone above and beyond to help with our issue! She was professional, understanding, replied as she promised, and got things escalated to corporate.
The unit issue is a huge problem for the entire section of where our unit was located.
We appreciate all the hard work that Dawn did for us!
She is a person that I would hire if I still had a business!
Thank you Dawn for all your great help!!!!
The plays is very nice๏ผand the service staff, named Dawn,are also very good
Good custumer service and very nice lady she knows what shes doing.Thank u so much for your help and see the unit.
I went to work out a problem at my storage, and Dawn help me out fast and nicely.
Dawn is truly a person of great patience, professionalism, and thoughtfulness. She can help you with any warehouse-related issues.
1 star for the price
Negative stars is for the property manager and staff.
I've called many times to speak to someone and for the manager to call me back never heard from any one.
Every time I come by there's never anyone in the office to answer my question.
I'm disabled and when I need to use the restroom it is always locked and again no one is ever in the office.
I definitely don't believe all the super positive reviews. They're all fluffed!
This review is not for this location, but for Public Storage as a company.
The staff at this location is very helpful. However, the policies of not prorating and customer service over chat absolutely disappoint!
Customer service agent did not understand my ask for 25 minutes before I decided to avoid wasting more time and let go my refund.
It’s a ripoff!
Dawn provided excellent overall customer service.
Great facility, clean, secure, good prices.
I was looking for a unit to rent. Roxane Cannam was very helpful and knowledgeable about the prices and what storage size I would need. When I am ready to rent i will be back. I will definitely refer anyone who needs a storage to her. Great customer services!!
nice place, easy use the APP to control the gates, the employee provided excellent customer service during my visit, step by step
John Anthony was great help with finding me right unit size for ky belongings i appreciate his outstanding customer service very professional
Claudia is amazing!! Very kind and understanding. A real gem and great customer service! Thank you for the fantastic service.
Avoid Claudia here if you can. It’s never a good experience with her. I always end up addressing my questions with Lisa or Dawn who are awesome at their job.
The storage is amazing but the staff was even better. Thank you Claudia for the great service.
I highly recommend Claudia for her exceptional customer service. Her attention to detail, responsiveness, and friendly demeanor made this whole process easier. Thanks again!
Was assisted by Dawn today at the Warm Springs location and she went above and beyond with service. She was Friendly, knowledgeable and extremely helpful with my rental.
THANK YOU DAWN!!!
Five stars๐๐ผ
Great customer service from Lisa she's always helpful and a friendly she's great!! 2ND VISIT AND SWITCH OUT SHES STILL GREAT
We rented from this location for a year, and they were super helpful and clean and organized from start to finish. They helped with any concerns or issues i brought forth to them throughout my time there as a renter. Lisa the site manager is absolutely wonderful. Responsive, caring and really goes all out to make sure you’re taken care of. I called her probably a gazillion times for different matters i needed help with or resolved & she took care of it each time. I’m very appreciative of her & glad public storage has such a great employee on their team. Thank you Lisa, and thank you to the whole team. I again appreciate your help in everything!
Lisa is amazing, quick to communicate and great at breaking things down. Wonderful customer service!
Cheap storage spot. There are some humidity spots here and there, so make sure to wrap your delicate items pretty well
I have been a customer of Public Storage in Warm Springs since 2007. It is a great and safe place to store you belongings. Lately I have been dealing with the on site manager Lisa and she has been a great person to deal with on a variety of issue. I strongly recommend this storage facility for your storage needs and you will be in good hands with Lisa as the on site manager. She has a variety of storage sizes for any needs that you might have.
Lisa is great! A1 Customer Service. Thanks for having my back!
Lisa at the front desk was fantastic I was running a bit behind schedule.,She was very quick and efficient, The rental paperwork was completed in record time and I was able to make my other appointment. She was very courteous and professional.
I was told rent increases only once a year.
6 Months ago my rent increased from $20 to $33, then 6 months later (now) I get another message stating my rent is again increasing but this time by $59. so now I'm asked to now pay nearly $500 for a 10x20 (average cost $280-330).
Lisa is a great contact person and representative for Public Storage
Lisa was if incredible help
They have reasonably good prices but I finally decided to take my stuff out of there to save money so I no longer have anything in storage.
From day one and to this day, Lisa has went above and beyond assisting me and continues to do so. She was very thorough explaining PS policies and continues to demonstrate her Exemplary Customer Service skills and Personality. Whenever I go to my unit, I make it a point to stop in the office to say hello and chat briefly if she's there. When I see her cleaning the hallways of the building and doing other miscellaneous duties, it shows here dedication and willingness. Never negative, always Positive. Ranking Lisa at a 10 would be very unfair. A 20 would be more like it and I hope work is acknowledged by her superiors. To Corporate and to whom it may concern, Lisa Rocks in a Major Way!
Lisa at Public Storage is consistently super helpful and cool. This is a great spot, for real.
The Public Storage in Fremont on Warm springs blvd was very convenient for me to store my belongings. Also the property guide was very helpful her name is Lisa. Thx for the help.
This was my first experience using a storage space. Lisa was the manager there and she was so helpful and understanding of our needs. She gave us multiple tours for different spaces and made sure we get the storage space that fits our requirements.
Lisa has been super helpful!
I was at the location looking for a storage unit and the property manager, Lisa was very helpful, friendly and explained everything to me I needed to know. I highly recommend this location. Its very clean.
I temporarily decided to rent a 5*10 storage room on January 23rd. The staff Ms.Lisa was very patient and introduced the price in detail, and showed me the location and layout of the room. Thank you very much LISA, I am an old user here and still feel very satisfied. ----from Yun
Today I had an appointment at public storage, it was a very pleasant experience.the lady Jessica was very nice and very professional.she took her and patience showing me the different unit. I wish there were more people like her...., That cares about her customers. I just needed to say thank you miss Jessica
Lisa was friendly and efficient. I was unable to complete the rental process online, so Lisa helped me through it in-person. Plus she gave me a choice of lockers! Great service๐๐
I believe her name was Misa(sorry if I have your name wrong!) She is the definition of service. I was new to public storage but thank god for Misa. She provided me all the information that I needed without me even having to ask. Her hospitality was excellent as well. It was a very welcoming public facility. 10/10 would recommend
Lisa the property manager was a godsend. She was extremely nice and supportive. She accommodated me late. Stay a full hour outside of her work time and helped me out extensively. I am indebted to her generosity. PS is lucky to have a manager like her. Thank you for everything you did to accommodate me in me hour of need. I can’t recommend her enough.
Lisa at public storage has made my efforts to leave the storage unit as I nolonger need it very easy. She is very responsive and pleasant to work with. Things have been very secure there.
Great location! Clean, organized and fairly priced. Lisa was super helpful and assisted me with a great attitude multiple times. I highly recommend.
I do not write review often but I have to say thanks to the service of Public Storage. Espeically Angie is very nice and helpful that makes me feel very peaceful for using the service of Warm Springs Public Storage. I am glad that I made a good choice.
Angie is THE BEST! Not only is she quick and friendly, she keeps that place nicely kept. Thanks Angie ๐
This was my first time using any type of storage facility and it was such a great experience. Angie had reached out prior to my arrival to ensure that everything was in order! She was also very informative and helped me get the best deal! Accidentally locked myself out my car while I was there and Angie cheered me up. Overall very positive; thanks Angie!!
The young lady was extremely helpful and very polite. Answered all my questions with no issues. I was very pleased with this store.
Claudia was awesome!
Friendly, informative, and thorough.
Give her a raise!๐๐
The front desk lady is very friendly and helpful during my check-in :)
Thank you Angie for the amazing service
Hate the carts, and secured doors w/ no door stops. 10x10 space with NO LIGHT. Gate app is nice.
Great location, Great service. The manager that helped me I believe her name is Angie. Excellent, skilled and knowledgeable. This was my first time getting a storage unit and stay for my things was a big concern and she was so detail my concern vanished upon meeting her. A+ Public Storage. Not to mention she set me up with the amazing Public Storage App.
Great Customer Service by Angie! I had to help a friend move out, and didn't have a good estimate of the amount of storage needed. After picking a unit that didn't meet my needs, Angie helped me upgrade my unit with ease. The entire process took under two days and was able to move out within the week.
Angelique was very attentive and helpful. Got me the best deal for what i needed . I would definitely come back and recommend seeing her about your storage needed.
Angelique was wonderful she gave me the help I needed
I leased a small storage unit at this location for two years. The site is very secure and always clean. There is also some new landscaping out front. Highly recommend if you need to store things in Fremont, this is a good spot. The app is also really useful. You can access the driveway gate using your phone, so one less thing to touch.
Thanks Claudia for answering my questions and making it easy to make a payment.
Public storage help me out very fast services love that they respond fast when I applied they same day. Thank you to Claudia for helping me get my storage very nice ๐ person.
Angie is very knowledgeable and helpful with the questions I had when it came to renting a unit. The facility is clean.
Excellent staff and service.
Great customer service!
I definitely recommend this place ๐๐๐ผ
I can't even express hoy grateful my husband and I are with Kim.
She went above and beyond to help us with the transition from a small storage unit to a bigger storage unit.
She has great personality but her work ethic is outstanding.
Thank you Kim for everything you've done for us, you are super awesome ๐ค๐๐๐ฝ