Public Storage Self-Storage Units at 6501 Shellmound Street, Emeryville, CA

Great experience, reasonable prices, good location, easy access. Rachel was super helpful in providing details, service, and confirming things beforehand.

Miguel helped me today with my new storage unit rental, he was very helpful answering all my questions. He was also efficient and thorough in helping 2 customers ahead of me. I enjoyed the professionalism in his work.

Miguel was very helpful!!

Miguel, helped us in our move. Thank you for fast service.

Miguel is amazing. A great help

I wasn't sure if I had enough space for my stuff but the guy that works here told me that I will have more than enough space for my stuff and turns out he was right I still have space left over

Miguel rocks and he was attentive and went above and beyond. He even foreseen challenges I didn’t even anticipate. Public storage is really lucky to have him. Super bright

Rachel was awesome! Found me a bigger unit for the same price and got everything set up quick!

Esther was kind and explained information well.

Miguel was so helpful, knowledgeable and a great help ! Navigating this process of picking the best storage unit he was thorough and kind ! Please give him a raise or promotion ! Thank you Miguel !

Miguel was really helpful and friendly! Thank you!

Miguel was really helpful! thank you!

Jay was great in assisting us with just the thing we needed.

Ryan was very helpful with find me the right storage unit, helped me with setting up app too.

Great helpful friendly patient help!

Jessica R was so awesome, the R must have stood for Rockstar.

Staff here is helpful

Miguel made this so easy!!! Thank you!!

Jay was amazingly kind and helpful to me moving my things out of my unit. He was extremely patient with my inability to understand how locks work and even helped move my things downstairs. Give him a million raises!

Jessica R. is legitimately the best employee I have every met, in any job post, period. She went above and beyond for me and exponentially increased the amount of trust I have in this company to secure my stuff. She’s amazing and a reason for me to keep using Public Storage in the future

Miguel was very nice and helpful, the whole process was super quick!

Miguel, Thank for your courteous and professional service. Nina

Thanks to this facility and to Miguel!!! I rented a 3x4 locker, and I'm happy with it. I appreciate the business!

Great service, answered any questions I had and showed me the sizing of the unit to ensure it is something that suits what I required.

Miguel was awesome, he helped us with our unit rates and availability. The process was easy and smooth. 6 stars!

Jamayos the man 👍

I visited Emeryville location today. Ryan is so helpful professional and friendly. I really appreciate his help!

APPARENTLY, the first story storage units on the far side of the building, INSIDE the building, experiences flooding. Luckily, my storage unit was not on that side or the first floor. The workers are VERY helpful and have no problem showing you where your unit is if you need help! Dolly’s are available if you need them as well. When I first got a storage unit it was at the one on international blvd in oakland, my advice: DONT GO THERE. Go to this one. It was a nightmare at the international blvd one, although the location in Emeryville restored my faith in the company! 20/10

Jamayo Emeryville, Ca. Epic Service, Wonderful Vibe Kindly open the door with a 😃

I came in today to see about my rent going up and why and that I can’t afford it . The worker Maria was so nice and respectful and she handled my situation with a email to corporate and they waved my rent from goin up I appreciate her because I been a long time customer

Paula and Miguel were so helpful, they made the process so easy and simple, answered all my questions I had.definitely recommend this location!!

Overall, an excellent experience! Miguel was such a pleasure to work with and was very patient with me helping me get set up with a unit since it was my first time renting. Miguel was very professional and made the process seem so seamless! The property was also very clean like it was brand new. I would 100% recommend this property and having Miguel get you set up!

Miguel and jayol has done a wonderful job setting me up with a unit

Nice people, all computerized system. But, they keep raising the prices.

I recently signed up with Public Storage in Emeryville. I had the pleasure of opening my monthly lease with "Constance" (works 2 x a week) She was an absolute sweetheart, very informative, courteous (acknowledged another waiting customer) and patient with my numerous questions. You have a jewel of an employee!!! Treat her well.

Anthony helped me out with great courtesy and aptitude.

Most reps are friendly..at times you may have to make more than one trip a day and or more than one visit a week due to no staff member present on the office to pay your bill and if it's the last day to pay to avoid a late fee..your charged due to no one being in the office.

The staff was very nice,knowledgeable about their jobs. Amielia and the crew were awesome.

Had an outstanding experience renting a unit here thanks to Amelia. Really appreciate the time and patience in explaining all the details to a first-time renter and getting me signed up so quickly. Thank you so much!!

This is our first time renting a storage unit, and Tristan was so helpful in answering all our questions. The process was quick and straightforward, and they also had packaging supply for sale.

Clean, safe facility. Staff is polite and helpful.

After our original storage fell through last minute, we booked a unit here same day. Keith was amazing at walking us through the facility and helping us find the best storage option. Thanks for making a stressful moving day a little easier!

I used this unit for one year - and it was everything I needed it to be. My unit was perfectly sized and close as possible to the door. When I needed to clear it out I ended up getting rid of almost everything since I was moving to Europe - and I only had two days to do it. It was an overwhelming amount of work, and when I was done I had one last load to come back for, of things to dump. I got a call from the girl there when we were about to make the last trip, and she said she would get rid of the rest for me if I’d like. That alone saved a couple of hours of work on the tail end of a long day. Couldn’t have been more relieved, and grateful. 10/10 would recommend. Thanks Amelia! (I hope I remembered that right :-)

Expensive but clean. People are friendly

Helped upgrade my rental on the spot when I realized the locker wouldn’t work. Easy to load in, lots of space for the car.

JoJo assisted me in getting my late fees waved this month. Thank you, I didn’t know that was an option.

We needed to downsize to a smaller space to save money. Manager JoJo was awesome; took care of the change (found us another unit right around the corner, for 1/2 the price) in about 5 minutes. Thank you JoJo!

Jojo this host was exceptionally great.

Great place

Jojo had excellent customer service. Was very knowledgeable about the company and it’s services. Her attitude made the whole experience worth wild.

Very friendly service from Amelia

Excellent customer service, from Jojo!

Constance did a great job helping me pick the perfect unit for my stuff. Now i wont be living in a pile of boxes.

I booked one of the drive-up units in March 2020 - July 2021. On the whole this place seems fine, though my specific unit was at the corner of an outdoor building and seemed to collect or leak water along the two external-adjacent sides (when I moved out there was visible mineral buildup on the floor, and my bicycle was extremely dirty). I was lucky that my more valuable items were not damaged. Also, I did a July 2 move-out but was unable to get a reduction in my $350 monthly rate for that month. Customer service at the local facility was friendly although unwilling to budge on this point, whereas corporate customer service was your standard navigate-the-phone-tree-until-you-give-up game. Considering that I've given them $4000 in the past year, I'd say this left a pretty poor taste in my mouth.

Jo Jo is the best. Very friendly service. Highly recommend this Public Storage. Thank you.

The facility is always fresh & clean. I feel safe at what ever time I enter our unit - security is very good. The staff on a scale of 1-10 is 100; always filled with courtesy, very knowledgeable to the point of knowing your name! Rented there more than once & always return when storage is needed!!☺

VERY POLITE OFFICE STAFF. CORPORATE MODEL POOR AS FEES ARE RAISED CONSTANTLY FOR FEW IN PROVEMENTS @ SAN PABLO DAM RD LOCATION EL SOBRANTE. MY UNIT HAS BEEN BRORKEN INTO FIVE TIME. INSURANCE IS WORTHLESS COVERS NOTHING A WASTE. NO FOLLOW UP OR ANY INVESTIGATION RESULTS FROM ANY OF THE 5 BREAK-INS!

Fast & easy signup with friendly staff (thanks Amelia!). Great storage options.

The people working here are great, they helped me get re-united with two bikes that I thought were stolen, but were actually removed from the unit by the people we shared our unit with. They did raise our price twice in a year: the first time from $142 to $187, and the second to $232, so take that into account when you rent a unit from them.

Noelle helped us find a new storage space at a great price!

The service was awesome! Amber was really efficient & pleasant! She helped me figure out what size boxes to buy for my storage yesterday. She was so nice!

Thanks for the friendly service Amelia!

I’ve been coming to this location for years and I’m so pleased with the young lady named Amber. She always takes care of me or my husband so we’ll. All of our questions are answered someone needs a PROMOTION OR RAISE :) thank you Amber for your amazing customer service! Definitely recommending this location to family and friends

Wow, the second I walk in and just have the best experience! Amelia is so kind and has amazing energy. She’s so knowledgeable and thoughtful with the way she communicates. Amelia was very patient with me and made sure all my concerns were met! She is so personable and kind! Amelia is the lady to see!!!

I was helped by Amelia at Public Storage. She is so professional, attentive and helpful! Thank you Amelia!!!

You think it’s only a storage place and you’d just drop off your stuff and be on your merry ways. Expected little to no interaction. But Lauren at Public Storage made my day! I was having a little bit of an issue with opening the lock on my storage unit so I went to the office to get some help. Lauren was extremely nice in taking measures to help me with my situation. While I was waiting outside for the locksmith, she was always on her feet, sanitizing the numpads, organizing the trolleys, cleaning the premises. 5/5 for the staff at this storage unit! Very helpful!

We have been at this facility for 4 years, in November our unit was broken into but nobody knows what happened. One person told me they had someone on camera using our code, but once questioned they were unable to locate the photo or entry. Insurance has denied our claim because we are unable to prove we did not secure the unit after our last visit. Even the authorities said it sounded like an inside job. Beware!

Amber G. was awesome! If I could give her 10 stars I would. This lady needs a raise and promotion.

Awesome Service

I like the way they treat their customers. I had a really good experience renting a storage. Thank you so much Amelia.

Why I am rating public storage ? - because this store is amazing and I think everyone should know about it. Public Storage is a big chain and often times it's hit or miss situation and usually you don't expect any good service - but this location, the service is way exceed our expectations and we are so pleasant and happy with this particular one. We are so impressed by the staff work there, they really explain everything so well and so helpful, describe all the options to us in a very good way, and carefully do every action carefully like this is their own property. Feel very grateful that nowadays there is this level of the service from big chain store. When you need extra storage space, what you need is really a place with helpful staff always proactively think things for you. The staff helped us is Lauren. She is so amazing. Thank you Lauren!

I’ve always had such a pleasant experience at this location and that is thanks to Amelia. She is so friendly and professional. I highly recommend!!

Had an excellent experience. Lauren was extremely helpful in guiding me through the process!!

Lauren has provided the most excellent customer service! She has worked hard to get me a storage space when there was limited availability. This location is close and clean.

I appreciate the great and friendly staff, always makes me feel a lot safer about my personal belongings.

Clean, friendly staff. Good thoughts.

Though monthly charge goes up every year. No problems

Great Service! Highly recommended!

Customer service was really helpful and friendly! Amelia was awesome. Clean and convenient. Made the process super easy. Would recommend!

Jojo was very helpful and patient with the issue that I encountered. Great service. Thank you!

Great staff!!! Amelia has been beyond helpful. I’m super thankful for how many times they have gone above and beyond for me. Thanks team!!!

Great in person customer service with Amelia! Thank you!

The site manager was wonderful.

Love the front desk lady... Courtney 🤷🏻‍♀️ She was helpful

Front desk lady is very helpful.... thanks Courtney

Great service! The area is nice and safe too:)

Amber was so helpful, great location

Super organized and friendly!

Amber was extremely helpful! She answered all of our questions and helped us so much with figuring out the size unit we'd need and got everything to fit our needs! We appreciate you, Amber!

Amber is super nice and helped me through all the paperwork! Keep the good work up!

This place is amazing! Secure, easy to get to, and the manager Amelia is great!

Great location for my upcoming move. Jazmina was very helpful, courteous and professional. She even made sure she found the closest unit to the elevator for me. Amelia was super nice too and even showed me how to work the gate. Facility seems well lit and secure. The 6pm timeframe did pose a problem for my movers but we’ll work around it. Mahalo (Thank you) ladies!!

Friendly staff! Great service! I was in a rush and they did everything in their power to accommodate me! I recommend 10/10!!!

Amber and Amelia were great very helpful

Great place ! Loved my unit! Sparkling clean! Wonderful staff- very helpful! Special shoutout to Tamika who was so gracious and helpful! Definitely recommend!

Great location, Amber helped with my move in and made the process so easy

Amelia was amazing, professional, and superb at her job. She made my rental experience quick and stress-free.

Good experience

Super helpful staff, easy to set up monthly storage

Amazingly nice people who legit make it fun to store your things. I buy stuff to store just so I have a reason to come here. Okay maybe not for real, but just saying, if you're going to store your stuff, it should be here.

Excellent service and super polite counter person, Amelia, on shift today. She offered me a chair to do my paperwork. PS are always very clean and have easy freeway and in-town access. Of course, storage is the biggest waste of money for we 90%ers since legalized casinos. Consider that your $150/month is $1800 each year which quickly is more money than what you are storing. Only use storage for quick transitions!!

BIG shot out and a HEARTY thank you to Amelia!!! Understanding the stress and frustrations that come with moving, Amelia provided my family with a sense of relief! She made sure that we had a storage space as close to the elevator as humanly possible and pointed out the carts to help out move go as smoothly as possible!! I suggest this public storage space to anyone looking for a friendly face, a great rate and fantastic service. Go Amelia!!! 5 stars!

Amber was so helpful and friendly! She readily answered all my questions about security and pricing.

Ive been meaning to do this for the longest time and that is to complement Amelia on being very helpfull with everything ive needed. Best customer service

Manager Amelia committed theft by arbitrary deceit. My storage unit C406 had beautiful furnishings & vintage clothing... (and everyone in the office knew it), but most importantly the theft of my children's childhood photos, birth announcements, footprints & hand-made art - broke my heart. I begged and cried for help, however, it appeared that Amelia enjoyed seeing me weak & sad (payback) for not bowing down to her (2 weeks prior to the auction sell). Stripping a people of their dignity & wealth is not new to America... It's status quo. Upper Management has not been willing to do anything to try to make things right after over 6 months of seeking help. I received several calls, however, their minds were already made up against me. I tried to file an insurance claim but was told my lose was not covered. Buyer beware. Respectfully submitted, Mecca Morgan (One sad mama) June 2017.

This location is very nice , Amber was so helpful and helped me with all my store needs

This place is great . Friendly staff , Amber helped with my move in and made it quick and easy and answered all my questions thanks again

Hey all Amber at the Emeryville location 😎👍🙏 about to breakdown and cry 😭 end of the month have to move -- moving your things super stressful especially waiting till last minute like I did 😖 $1 first month no joke no committment - month to month plus 11 for the insurance (mandatory) and $25 to set up. Got a fat 10×5 for $36 total. Great location, working facility elevator, carts etc. Check 'm out. The staff is very helpful here too 👍

Amber was so awesome and so helpful will recommend this location

Noelle

Noelle was very courteous, efficient and helpful in setting up my new unit. Offered extras but didn’t push at all. Thanks!

Awesome customer support. Got a call a soon as I reserved online, they were supportive and expedited the reservation, the price is very good for the Bay Area as well

Noelle was polite and efficient and clear with explanations. The space is in good condition and easy to access.

I just moved into the area and had to store stuff until I get settled. Amelia was quick to help me find a unit that fit my stuff and answered all the questions I had. Visit Amelia

Great service!

Great location. Amelia is absolutely amazing, so professional and friendly. Thanks again!

Excellent customer service. Worked with me to find the best size unit and best price. Highly recommend.

Good spot, good prices. Amelia is the nicest

Stevie, the gal that practically runs this place, is awesome. Her bright personality, helpfulness and knowledge of the facilities made my move as good as it could get!!

Wonderful location, the manager is on the ball and keeps it very clean! Keeps a better class of customers (no food / no eating = no Rats / Roaches!)

The location is clean, well managed, and friendly. Super responsive and helpful. Amelia is over qualified but I'm super happy she's there during office hours. Only small gripe is lack of longer access hours, but I'd trade that for the safety and secure facilities they have.

Amber was just the best I will highly recommend this location

The manager of the emeryville lacation is always nice and helpful to the customers.

Amelia was the perfect manager. She was extremely helpful with my onboarding. She was polite and answered all of my numerous questions with exquisite detail. She sweep out my storage space and made sure it was clean and I satisfied with the space prior to moving on to her next client. I had a miserable attitude from my move and she was patient and accommodating. Thank you Amelia!

Great service amelia!!

This was the best facility and I ever went to kind service this was the best service I ever had I've been doing storage lockers for a little while but this one is top-notch I really appreciate the management and team that they have thank you very much1

This location is slept on. I suggest you bring your stuff here. The staff are really nice and can ensure you, your stuff will be safe.5/5 stars forsure!

Wow! This was my first time using a storage unit so I didn’t know much but Amelia gave me all the information I needed to help me make the right decision. I’ve never felt more sure about leaving my stuff anywhere!

I went in to ask how much the rates cost, and the lady named india helped me with all my questions. She was very polite and excellent customer service.

I have been a storage unit holder for over 20 years at this same location in Emeryville I have seen a lot of PS property managers come and go. Some of them were helpful and some were not meant to deal with the public. But of all the Public Storage Managers I’ve dealt with NO ONE has been as professional, courteous, helpful and always with a warm greeting as Amelia at the Emeryville property She always ask you how you’re doing no matter how hectic her day has been She’s always accommodating to your needs and always answers questions with a smile and concern you got it answered the way you wanted. She’s genuinely concerned about her customers well being and always tries to find a solution to any problems, challenges or issues you may have with your unit, payment or concerns about the property Amelia recently went out of her way to help me with a payment issue and was able to help me solve a big problem In a matter of a couple of days. I am so grateful to her and her staff who always care enough to make sure that all her customers are happy tenants. I for one will be a customer at Public Storage another 20 years as long as Amelia is the Property Manager. Also she does a superb job in maintaining the grounds throughout the property and always keeps the bathroom spotless Amelia is a one of a kind person and employee because she cares about the customers under her care. Public Storage is lucky to have such a hard working and dedicated person in their midst because she goes the extra mile every day for her customers and the property and the company. Please be sure to let her know that all of us who rent units at her property are thrilled she is the pm because anyone else would be a down grade She is a great asset to the company and represents Public Storage in the most professional and detailed manner possible. I will be telling all of my colleagues and friends to call Public Storage Emeryville and ask for Amelia to get a unit there. She makes the sign up process seamless and a pleasure Lastly I’ve seen Amelia be confronted by some aggressive late paying customers who speak to her very rudely and disrespectfully and she handles herself with grace and dignity and respect to the customer at all times no matter how they treat her She’s a true pro and could easily help train other pm’s about dealing with less than perfect situations which I’m sure you’re all aware of happen at various PS Locations. Finally THANK YOU AMELIA for all you do and have done for me and many of my fellow tenants at Public Storage Emeryville. We are so grateful for your help with our particular situations. You’re a real gem and pleasure to work with and I appreciate all of your hard work and dedication to your work and all your customers at your facility. All the best to you and your staff and I look forward to seeing around the Emeryville property Regards Bob Reskin 20 Plus Year Tenant

Kenneth was extremely helpful to us this morning! Pleasure to deal with his professionalism during our stressful moving period.

热情友善

Excellent deals.

Amelia the manager is the worst. She has mental problems.

we had the pleasure of having amelia help us, and she was super knowledgeable, helpful and friendly. went above and beyond, and saw her interactions with other customers was far above par as well. feel comfortable leaving our stuff here, and would recommend to others, for sure. thanks!

Amelia was great and was very helpful helping me find the storage that was right for me. She was friendly, knowledgeable, and professional...very impressed.

Very friendly and helpful :)

$116/month for a 5x5 space. gtfo

Wonderful Service!

Even after paying your fees, and with no provocation, you may be confronted by unpaid security (large boyfriend). The incident might leave you unsure of the safety of your possessions due to the apparent corrupt intent of management. It won’t likely take long to realize the management uses every legal loophole to threaten your possessions and charge every fee entitled to them by the law and expect that you can’t do anything about it.

Kenneth was very helpful he helped me find the perfect size storage unit.

Amelia great she helped me get my unit quick an fast an is very friendly keep up the great work you rock

Wonderful, thorough service with Kenneth. Process was smooth and straightforward.

We only needed the space for a few weeks and Amelia gave us the most positive experience I’ve ever had at a storage unit. We got a $1 deal for the first month and they found the nicest available unit for us which would have normally been $500 a month... FOR A DOLLAR (ended up being more like $50 with insurance, but hey, still a good deal)

I don’t leave these very often because I’m not tech savvy but I just wanted to take a moment to say Amelia has always been very accommodating & helpful. The staff there is also helpful and friendly. Thank you for the good service and friendly atmosphere. Respectfully, Darren Rowe

Kenneth really made the onboarding process clear and smooth. Very welcoming staff! I recommend this place.

The manager Amelia Meldez was very professional and helpful

Lamont was very helpful. This site didn't have the size I needed so he looked up another location. Also, he helped me with storage boxes.

Amelia Real did a good job

Do you like having things go missing from your locker? This is the place for you! Blank stares from employees? This is the one! Someone broke into our storage unit, and we got a call to come take care of securing our locker. Thankfully only a couple things were missing. You need to have your own insurance to store your things here. I imagine that's pretty standard in the industry(?)... However, when I asked if they had cameras inside the halls of the storage warehouse, the staff looked at me like this was the first time they had thought about it... ever. What is the point of getting storage if they don't have basic security measures? No cameras anywhere? Pair that with a guy at the desk who is clearly over hearing about how terrible his company's security measures are, and who robotically points at the pamphlet that states that loss is not their fault. The "We Care, 100% satisfaction guarantee " poster ironically hangs in the office while the staff delivers cold serving of "we don't give a s#!t" while telling you there's nothing they can do. Well, they can go to the best buy down the road and get some cameras so that when this happens again, you have some thing to go on. As things are right now, today, you can store your stuff there, someone can break your lock and take your things, and they don't have any cameras to help you find out who took your stuff. They will however pass you a pamphlet so you can deal with it with your insurance. Store here at your own risk. They really don't care about your stuff.

Amelia at Emeryville Public Storage is fabulous to work with. Extremely helpful, kind and courteous. We appreciate the great customer service she provides

Great service Amelia. Thanks

Is there an auction tomorrow in Emeryville and if there is wat time please help

Amelia is AMAZING! She helped us so much and really is super professional, kind and diligent. We had a mini crisis and she handled it like a pro. Give this woman a bonus!

We have good experience. Good people.

Awesome service. Thank you again

Nakita and Kisha and James were very helpful. The unit wasn’t quite ready but James got it cleaned up right away. Felt a bit rushed through the lease process, hence the loss of one star. Otherwise it was all a breeze.

Great service, super helpful even after we were late to our appointment

Amelia was super friendly and very helpful! Made this process very simple.

Customer service is amazing. Friendly staff and very fast. Ten stars!!!!

A big thank you to the staff here. I was in a situation where I needed storage immediately and they were about to close. I was able to get my stuff in while my dad opened the account with them, even though they were skeptical that we would make the deadline. Thanks again! You saved the day! 👏😁

Awesome team! Very welcoming. Made our move exceptional. Friendly and informative. I am very comfortable and satisfied!

I have had nothing but a great experience with this PS location. The staff is super friendly and helpful. I was given very detailed information about my unit rental, and left feeling confident in leaving my belongings there, long term.

This has been the best and friendliest storage experience ever! The front desk people have been so accommodating and helpful with everything even through problems I’ve had with my moving companies and friends helping me with my storage. The facilities are clean and kept clean by staff, and the location is super convenient. I would definitely recommend to anybody needing storage to use this place!

Staff are very fast and friendly! They made sure I understood all of the benefits of renting my unit and all the responsibilities that come with it. Will definitely be using public storage in the future! Amelia was great! I appreciate her service!

what is the lady day to take items out of unit before u are charged for the new month

I had a horrible experience at Public Storage. The front desk staff are very poor at communicating accurate information and seems unfit to be working in a service industry. They were rude and argumentative, almost harassing at times. I tried to reach the district manager to complaint and he was always unavailable as well. This place was my first experience when I moved to California and I hope to never ever see anyone from public storage ever again.

Super helpful and friendly!

Amelia at Public Storage in Emeryville is super nice and made the rental process very quick and easy. She explained everything I need to know for my unit and the ins and outs of the facility.

My experience at Public Storage was great. I came in to buy some supplies and employee Nikita J. was very helpful and provided excellent customer service. I will definitely recommend people to go to public storage.

Great customer service. Good staff. Feels like a safe area for me and my family to store my belongings.

Amelia is fantastic and friendly. Great manager.

Best transition I could have hoped for! Amilia was very professional and helpful! Anyone looking or needing storage I recommend this establishment.

Amazing customer service - friendly, helpful, and attentive. Really appreciated it!

Thank you DeShawn

Had a great experience at public storage. I needed a unit for a week and public storage only rents on a month to month basis but James was super helpful in helping find an option that worked for me. Moving in is super easy! Thanks!

Great service and very helpful

Shamaya provided me a great service and a tour! Lots of helps.

Great customer service

Good customer service and great location

Dale helped me and my ex sort things out with our storage unit without us getting into an all out war...give him his bonus....

My first time using a public storage facility however LaWana made the process very easy and simple. She took her time with us and answered all of our questions. It was easy to load our stuff to our unit. The facility seems well maintained and clean. Will update the comments once we have used the facility for longer.

I came to my local Public Storage facility and had one of the best customer experiences ever. The associate that I talked to is named Lacena! Lacena made eveything easy and with a smile! Lacena ROCKS!

I am very happy to have found this Emeryville location since it met all my needs right away. The price is reasonable and they had the storage unit I required. I have seen and used other storage locations in the past and this is definitely one of the best and cleanest facilities. The building itself is in great condition and all areas in and out are clean and lit. No odd smells or sights as well which is always a plus for me. Finally, I had the pleasure of being welcome and attended to by an incredibly professional, thoughtful, and warm manager named Shamaya C. She clearly answered my questions and explained the details. Please seek her out if you patronize this location in the future. A+

Love this location great staff & service

This place is great, best prices in the berkeley area. Very nice staff as well.

I have moved around a lot Growing Up So as you can imagine I have lots of experiences with storage facilities but dealing with Amelia and Dale here at Public Storage has been a truly memorable experience! They are always so kind and friendly and helpful! Usually when you need to visit a storage facility you are already under stress and they definitely make it a much more pleasant experience. I highly recommend this public storage location!

Super helpful staff, provided useful info and helped me load everything into my car. Thanks, Dale!

Very very poor customer service they try to swindle you out of money & Lie about prices

Love the location, cleanliness and ease using this facility. They’ve quite literally helped me achieve my storage unit dreams :) Dale was especially awesome in helping me set up my account and find me a unit, I really owe it all to him. Not to mention he’s super cool and friendly and has a great vibe. Amelia is always so sweet and helpful. Happy to have a storage unit here that meets my professional needs!

Two thumbs up! Thanks Amelia and dale

Excellent customer service! Amelia helped us decide which unit met our needs. Highly recommended!

The crew here is amazing, in particular Dale and Amelia. These two have helped take the edge off an especially brutal move. Coming into the office I am always met with smiles and an enthusiasm to help solve some of my more complicated packing problems. Dale even took his lunch break to drive to a neighbor facility to track down a couple of TV boxes for me! If you need to prep for an upcoming move then Dale and Amelia have you covered. Five stars up!

Kevin was super helpful. He came in on his day off to pick up his cell phone and stayed to help a line of customers. Very helpful and friendly.

Great customer service

Very thorough, Amelia was amazing, I feel safe especially Dale also they are all a good team with straight communication. Thank you. Berkeley Man

Great place to store all your important things that don't fit in your apartment!! Safe and friendly

Nice, clean facility.

Just ok

Very accomodating and professional

Great, personable service, highly recommended. Dale and Amelia are awesome and were very helpful.

Doesn't answer their phones. Called during business hours. Very frustrating and unreliable.

Getting set up was quick and easy. Amelia was very helpful. She answered all my questions and made everything very clear.

Dale was really helpful and had me set up with a storage unit in minutes!!

Good service

Amelia helped me out a lot, thanks!! Would do business here again!

This was my first experience with Public Storage. Dale was very friendly and professional. He listened to my needs and hooked me up with a great deal!

Dale was awesome and helped point me in the right direction with the storage size needed. Thanks for your wonderful service!!

Watch out for the price.

Superior quick and helpful service - Dale and Amelia were simply the best. I wanted to switch units for the first time in 11 years and the transition couldn't have been quicker. Paperwork was handled in minutes and Amelia even saved me a lot of money cancelling my monthly autopay just 2 days before renewal. Add to the fact that this place is always clean and secure, this PS location is in great hands with them!

Currently a tenant at this facility...while moving my belongings in, I arrived at about ten or fifteen minutes to closing time. The property managers working that day, Amelia and La'Cena, were clearly ready to wrap up their shifts and go home. They helped me complete the paperwork and prepare to move my belongings into a unit quickly, professionally, and with a smile despite having to stay later than they planned to. Thank you for customer service one does not see every day.

Best storage in Emeryville!! Manager Amelia was always so professional and kind and treated us very well and dale was super cool and helpful and we will definitely use this service again when in the bay area.

La'Cena went above and beyond to make sure I had a dolly as I was moving items alone. She went above and beyond her job to help make sure my time at storage was smooth and comfortable. Cant say enough good things about La'Cena and Amelia. They are amazing. I went in unsure of the size I needed and I was on a tight budget Amelia helped me find a unit larger than I expected and it was $1 for the first 30 days. She was very knowledgeable about the services and spaces. She even gave me advice on best practices for packing the unit. I have had Public Storage units in other places and I have never had such a great experience with the employees.

Amelia was great!! Efficient, kind, and knowledge. She was quick and answered all my questions. I was in and out with my reservation/unit in less than 30 minutes 👍🏾

I've been renting from the emeryville location for 4 plus years. The customer service is awesome property is always well maintained. Amelia was truly awesome today I had issues with my lock and she handle it an a timely manner and kept my stress level down.. Thanks Amelia for coming thru in a flash

They won't work with me..rude

Great experience with Amelia, everything was professional and straightforward.

Good experience and right price

Dale at Public Storeage is amazingly helpful. I cant get over how good the customer service is! I will rent here again.

Good customer service

The folks who work here are some of the most helpful and customer focused people I've ever encountered. They really go above and beyond.

Amelia was awesome!

Dale and Amelia are fantastic! They helped me with a great work around. Two thumbs of for awesome customer service!

Rapid undetstandable service!

Way too expensive. $300 a month for a 10×10.

Amelia and dale have been wonderful since day one and they both deserve bonuses!! Thanks again guys for being so helpful and friendly!

Very helpful and friendly

I have been a customer here for over 12 years and just saved money and got a bigger unit. Dale was fabulously helpful and I cannot recommend the Emeryville Public Storage facility enough!!!!!

This was my first experience with 3rd party personal storage. Dale was extremely helpful and patient, showing me various units, explaining my insurance options, and walking me through packing strategies to maximize my usage of the square footage. The facility itself is clean, easily accessible, and appears to be secure. Great experience, and reasonably priced - recommended!

Get your storage needs accomplished here.

Dale & Ameila are the Best!!! Two of the best !!!Really Friendly Staff

Friendly, helpful, and efficient staff. Clean and safe storage.

Dale and Amelia gave me great customer service such an awesome visit warm n welcoming staff.

Dale is super awesome. Thanks for being so helpful and so nice, on a holiday none the less!!

Dale helped us out with a complicated storage predicament! Never expected to get this solved so quickly. Thanks a ton Dale!

Dale was extremely friendly and helpful. He really went beyond the extra mile to ensure we had what we needed. Definitely would recommend!!

Dale was great. Dead simple. Very sweet guy, went far out of his way to make sure we were provided with all of the help we needed, and THEN went the extra mile. Seriously one of the best serviceman I'be interacted with. A+++

The lady at the front desk was so kind. She always smiling and also makes my day. She also give good advice about how I could deal with the unit. Keep her!!!!

My company needed a storage space in the local east Bay Area and we decided to give the public storage in Emeryville a try. We were able to find just the right unit to fit our needs. Dale one of the staff there was especially welcoming and courteous and you can tell he cares. I remember one time that we accidentally left our unit not fully locked and they took the extra precaution to ensure our unit was secured. I can't begin to thank dale for his work at the Emeryville public storage and wouldn't hesitate to use PS for any storage needs again. Now if only dale was at every location.

Luciana was great. Very courteous and efficient.

Lucian a was very nice and professional. Very easy and painless move!!!

It's just a storage location. You don't have to interact with anyone at all to access your space and move stuff in and out. There is a good amount of space for pulling in a vehicle to load and unload but it typically closes at 6pm on a weekday which can be inconvenient for my working in events and promotions.

Extremely friendly staff! Dale provided excellent service, he really worked to get me the best deal possible. So happy I I chose this location. Dale and Amelia rock!!!

Great Customer service.

The property manager here is extremely helpful and kind. They made everything so easy for me and my move. Thank you Amelia and Dale!

Ameilia and LaCena were very friendly, understanding and helpful. They helped to make our first day in Oakland a pleasant one which we really appreciated. The facility itself was very clean and orderly and the locker was clean and dry. I would highly recommend people use this location even if it was out of the way!

Great customer service!

Thanks for the good experience storing my possessions. Keep up the good with Amelia & Co!

Dale was the best! Extremely helpful, friendly, and efficient. Thanks Dale and public storage!

Convenient and very helpful staff.

Typical storage units. Dollys locked up so often a hassle to borrow. Friendly staff.

Super easy and professional, really clean facility

This is a solid location! Dale and Amelia are true professionals, and they take security very serious. They walk the property nightly and check every unit for security, locks, etc. We kept some very expensive equipment in our unit and never had an issue. We even had one of our employees try to get access to the unit to get tools but because his name was not on the contact list he couldnt get pass the security gate. They maintain a tight ship!!

Dale and Amelia were extremely helpful Amazing customer service

Amelia is really great and it's the best place to go to for storage (especially as a student!).

Dale and Amelia really sold this place. Their customer service was above and beyond. If the business is as wonderful as those two, I'm sure I'll be very happy that I chose PS.

Dale really made an impression on me. I usually don't rate things, but the staff here was absolutely amazing. It makes me feel safer knowing such good people are watching my stuff.

Dale and Amelia are awesome. I've never rented a storage before and I was willing to pay more due to the customer service Dale displayed while showing me all of the storages. I am in a customer service field and seriously Dale is just amazing. Great people person skills.

Danle is really friendly .

Dale and Amelia helped me out a ton! Set me up with boxes that worked perfectly for my move. In and out quick!

The staff here are awesome. Very nice and very easy to work with. Check online for a deal on the rent before you go in. The only reason this isn't 5 stars is that their access hours are pretty bad. If they were open until 9 it would be a huge help for access during the week.

Amelia at public storage emeryville is wonderful and very helpful.

clean. safe. Conveniently located and the people are friendly. great facility!

Fast and efficient service. They provide you with all you need. Conveniently located between Berkeley and Oakland. Amelia was awesome and always remembered me! Highly recommended.

My first visit was a very good experience. I obtained a lot of knowledge from Amelia. She was very helpful and experienced.

My furniture was safe and as if it was in my posession and Lavonna and Amelia were over the top with help and excellent customer Service.

Really helpful and friendly staff! Amelia was very efficient and great to work with! It's a clean facility with easy access off highway 80.

Amelia did a great job getting us set up quickly and easily. She was super friendly and knowledgeable. Definitely recommend!

Went to public storage looking for a unit and the person who managed me and my friend was very nice! She helped us out as much as she could so we could have our items put away! She went above and beyond for us! I think her name was Maria, but not very sure! I loved her, she was just very helpful for us!

Great customer service! Loretta was super helpful and professional.

they really help me on a time of need great service with a smile all the time

I loved it , great service from both Loretta & Amelia ... Thank you girls so much

Amelia is not only Stunningly Beautiful. She is also amazingly nice and sweet. She took the time to answer all my questions and explained things very well. She even made me laugh a few times. Amazing customer service.

I recommend this location to everyone looking for a safe place to store your stuff, it is the cleanest one I have seen in the east bay, the ladies there were very friendly and helpful. Thanks again Amelia and Loretta

Sonja was very sweet and friendly! She has a sweet smile! She rocks!!

Sonja was really nice she helped me with everything!!

Very courteous and professional staff at this Public Storage. Storage unit was delivered in gear shape. Thank you Sonja and rest of staff!

New review: This location has reduced their access hours and increased their monthly rate by $60 over the past year. I see no extra staff, security, or other value added. They cite "market price" for the increases, so I expect even further increases in the near future. Old review: (5 stars) Clean, secure, convenient, and staffed by friendly people. Lower rates would be nice, but they're competitive in the business.

Loretta was super helpful!

Excellent service! Loretta helped us find the locker size that was best for us. She truly had our interests in mind. The moving-in process went smoothly and efficiently, and the rate was good!

SONJA AND LORETTA HAS EXCELLENT CUSTOMER SERVICE SKILLS

SONJA AND LORETTA IS REAL COOL AND NICE

George and Tim are both great. They are always very helpful and friendly whenever I come in. The facility itself is fine, pretty standard. Their hours are a little tough because they close early, but as I understand the hours were cut due to security issues after the staff left in the evening so in my mind its a small price to pay to have my belongings safe 24/7. We are moving so no longer in need of their services, but we are grateful for a pleasant experience!

Every time I come in Sabrina brightens up my day. She always provides me with great customer service, and a wonderful smile. I recommend this facility to anyone looking for storage, great customer, and a clean place.

We were around the Emeryville area and I needed to go in and get some stretch wrap walked in this store and it was Sabrina we know her from another Public Storage we were happy and surprised to see her here but like always Sabrina had that awesome way about her. She always does her best!

We have a unit there for almost 3 years now and I love the service. Tim is always nice and very accommodating. The only downside is that you can`t enter the unit after 6pm during weekdays, otherwise I would have given it 5 stars!

Tim did a fantastic job making sure I was all setup with my new unit. He gave me a walk through of the unit, showed me the different ways to lock and access the unit and then took the time to go through the lease with me.

The place has potential. I am looking to storage locate, and this site is always clean when I come with my sister. I will be making a reservation today. Thanks George for all your help!

I came here with my dad to look for a storage room for my dorm items and I was greeted by George in the office. I told him what I had and he told me what I needed and he went and showed it to my dad and I. This place is super clean and it looks well lit, although I'm not renting today, I will definitely be back at the end of the semester because I feel as though this place is the safest place my dad and I have looked at. I've looked at some pretty sketchy places and Public Storage in Emeryville is where I will be storing my items when I go on break. Thank you, George, for helping my dad and I!

Great customer service!! The girls in the office (Elisha, Sabrina and Tamika) are wonderful. Very clean property and easy access.

I appreciate the cleanliness of this facility every time I come here with my significant other. I would recommend this facility to any and everyone.

Thank you George for all your help. Your public storage knowledge was very helpful in my decision making. I feel very comfortable leaving my valuables with you. See you soon!

team is great, convenient location. space works greatvfor my needs. thanks again

I have had a storage unit with their Emeryville location for some time now. Over the weekend I received a phone call from Tim telling me that I had not locked my unit properly. Tim put locks on it for me and when I arrived and checked my property everything was just as i had left it! This was extremely professional and courteous. i highly recommend this location for storing your valuable items.

Went to this facility to possibly switch my location. The staff was great with answering my questions. They were knowledgeable, and polite. Not to mention this facility is super clean. This might be my new home. Thanks guys!

I recently came in to pay my bill and as usual the fellas were nice and happy to answer my questions. Believe me, some of my questions are just dumb sounding but the guys always help me understand what I am missing. The parking lot and office were clean as usual. Thanks guys! See ya soon!!

Public storage is great. The management is very helpful and the property looks pretty safe. Great location seconds away from the freeway.

I always have a Great experience when I go to The Public Storage in Emeryville. The staff George and Tim are caring and knowledgeable and helpful. They seem to know everyone by name. Like Cheers. One big happy family. Thanks Public Storage.

Tim &George are Great, Friendly and knowlegable making thee entire experience pleasurable

Public Storage at Emeryville is great. The price was good, the unit was fine, but the service provided by Tim was the best. Fantastic.

The company I work for has a storage unit one of the drive up outside. The service is great George & Tim are a good team keep the property clean and provide excellent customer service.

They are great! Property management awesome!

Great and friendly customer service, had the facility manager come and cut my lock open after I had lost the keys. Good experience overall!

I have used this facility since 2006. George has always been helpful, efficient and patient. Recently, Tim, has been immeasurably helpful, as well. My requests have been responded to in a timely manner and changes always delivered in a courteous and helpful manner. Thanks, guys.

I have had some household furnishings at this facility for over a month, and I have been there several times since. On each occasion, the gentleman ("Tim") who assisted me was very knowledgeable, cooperative and helpful. Hehas always been there to respond to questions and to make the hand carts available to me when needed. Further, this facility appears to be well maintained, clean and safe. I recommend it to others.

Been using their services for the past 18 months and they never disappoint! Friendly staff, help you get settled, and provide great service!

My experience at the property was great. The young man there, Tim showed me a space that fit all my things. I ended up saving money because he took the time to show me how to fit everything in there neatly. The property is clean and seems secure with a coded entry gate at the front. Hopefully I won't need for more than a couple months but I'm very happy that I chose this place. Thank you!!!

Tim was really great! He made sure I received the promotion. He saved me tons of money. I will definitely be back in couple of weeks. I would recommend this Public Storage to anyone!

I went to public storage to seek out packing supplies. Uncertain if they were open, because of the holiday, I went anyway and was greeted by a pleasant individual. Even though I went just for pricing, talking to Megan was so refreshing, I bought a box, so she wouldn't feel as if I wasted her time or energy. I will definitely come back for more! Thank you Megan, for being there to answer all 50 of my questions.

I am writing on behalf of a former customer. I came to the site to take out the last of the former customer's things. He authorized this action. I was greeted by a splendid employee. Her name is Sharawn El-Amin. Ms. El-Amin usually works at your Berkeley storage facility. Ms. El Amin was extraordinarily pleasant and professional. She also worked efficiently. She helped me get into the unit, provided clear instructions on how to clean the shortage and close out the account, and even contacted the unit's former owner, In the end, she provided me a copy of the account, and emailed the same to the owner. Talking about going the extra mile, Ms. El-Amin went two extra miles. (But for having contact with the former location manager (someone who could use a lesson or two in good manners and respect) I would have given a 5 Star rating to the Shellmound location.

Friendly, helpful, and little paperwork. Clean, easy, and secure access

The storage space itself is fine, the office staff has always been pleasant. But three years ago we started with our 5x10' space at $70-plus, but have seen HUGE annual increases, now up to $159 per month, which is over twice that of nearby competition and represented VASTLY more increase than inflation. So the corporate "bean-counters" at Public Storage are doing "greed as usual." And we (seniors on fixed income) are saying "Alo-Ha" to them. BTW, we contacted their customer service and they have "no way" to help us out two veterans AND senior citizens out. So don't fall for their "cheap-looking" come-ons. Public Storage is out to maximize income for their stockholders money ONLY – and the devil with everyone else.

Tim totally helped me find the perfect space to store my tools and equipment. I am a general contractor doing most of the work myself and an easily accessable secure storage space is key to my success. Thanks to Tim I found just right space. He explained the different access options and space sizes then showed them to me. After some discusssion I chose a 10x20 drive up on the ground floor. He advised to watch the Public Storage web site for specials to get the best deal possible and I did. He put the paper work together for me and set me up with auto pay, was completely easy and hassle free. I am very happy at Emeryville Public Storage YAY!!!

Tim is by far the most excellent employee I have ever encountered. I appreciate his knowledge about the business and the facilities, he always remembers my name and who I am and he is always courteous and friendly. Recently I had referred to friends to the facility and when they mentioned my name to him, he immediately knew who I was and treated them with the same excellent service and friendliness. I stay at this place in part to my satisfaction with Tim and his style. Absolutely. I will continue to recommend friends because I hope that they get to work with Tim. I do not agree with the fee policy that the fee is raised as you stay longer, rather than being reduced for long term customers.

Two thumbs up for Tim!!!Helpful and considerate beyond the call of duty! Thanks Tim pamela

This is the best place if you need storage. Cust. Service is great especially Tim. I love the easy access and it's really clean.

Great overall and especially appreciate Tim's service and work ethic. Most recently, I was in a hurry and completely messed up locking my unit. Tim not only caught my mistake the very next day after a thorough walkthrough he always does of the property but he also called me immediately and even put a temporary lock on my unit to make sure my items were secured until I returned. The pride and care Tim has shown in my conversations with him and in his routine duties is very evident and greatly appreciated!

The onsite manager, Tim, met us at the appointed time. He explained the facility security and hours. Tim took us to 3 different units to allow us to decide on the size we needed.He was gracious and not at all pushy. The facility was very clean and seemed well maintained. Time went over the rules and paperwork clearly. He loaned us one of 2 onsite hand trucks and we loaded our first bunch of boxes in, All and all a very congenial experience. I would recommend this facility to anyone in the North Oakland, Emeryville, Berkeley area.

I don't know where this guy is coming from, he must have had a bad day, not only has George been professional, he has protected our storage from thieves that rented a place, put nothing in there storage, and went around scoping other places to get what they could. Not only did he find out what they were doing, but he warned other people and myself so they wouldn't lose there property. I bought a second lock for mine. He also makes sure if you happen to be getting behind, that If need to, you can go to a smaller unit if one is available. I have been there quite a while, and George is one of the most professional, courteous managers I have met. This is not only a safe storage, but they explain everything that is in your contract to you, so that you definitely understand.