Public Storage Self-Storage Units at 3235 Jacuzzi Street, Richmond, CA

my worst experience: - run down and NOT CLEAN - security is kind of a joke. I would not be comfortable leaving anything worth more than a few hundred bucks in there. - You CANNOT choose the specific unit you want, it will RANDOMLY be assigned to you, and the guy onsite told me COME BACK ON MONDAY bc I don’t have the ipad with me! - first of all one is onsite, you need to CALL ahead of time. and even when you do that you need to WAIT for someone RUDE to show up and ending up being not useful at all (they couldn’t answer our questions or even change our unit to a different one). - The do NOT have any dollies/moving cart/ etc. the guy told me you should bring yours (WHAT every time I need to put/get something I should also carry a dolly w me?! freaking ridiculous) - obviously ended up not moving in after seeing the situation, and still GOT CHARGED with the full month. You have plenty of other options for storage, don’t be fooled by $20 cheaper price you see online. A lot of other companies offer specials like 6month half-price which makes them both CHEAPER and BETTER VALUE than public storage. Try Extra Space on east bay and Soma Storage in SF.

Jerry was so helpful and had great vibes while assisting me in completing my reservation! Big ups to Jerry! -Omani W.

Just set up a new unit reservation, and so fortunate to have has the help of Shasta!! She is awesome! Knowing Public Storage can be tough with rent increases, knowing I have great staff like her on my side, helping look out for customers, puts me at ease. And shout out to Jerry as well, as he was very helpful initially! Thanks guys!

Thank you Jerry for all your help today! You are awesome!

Shasta has the best customer service.

Shasta is very helpful and she communicates very well.

Shasta has amazing customer service

Mrs Shasta, Helped me so much. She helped get the storage size unit that I needed . She was professional, warm , kind and very knowledgeable of all of public storage offered . She taught me how to pack and organize my unit. She was so patient. I’m disabled and she made this experience make me smile! Thank you Mrs Shasta! Thank you PUBLIC STORAGE.. ,

Shasta has the best customer service

Allie was super helpful in setting up the account right before closing time. Appreciate their patience.

Shasta Is the S

shasta got the best service

Great customer service Amber is always such a great help

Shasta

Jerry gave me excellent service!!

Shasta repaired my door within 30 minutes. Every time I come she has great smile Thanks

Very good work and team player

Shasta is such a good worker and she helped me get to my storage .

Jerry was super helpful and patient. If you don't get thru right away, they'll get back to you.

Jerry and Shasta were very helpful in getting my unit set up!

Shasta, the property manager at Public Storage, is absolutely the best! She has consistently been a pleasure to work with, always provides excellent customer service, and has done everything possible to resolve issues that are within and beyond her control. The bureaucratic corporate system at Public Storage is not at all user-friendly, but she has helped me navigate the bureaucratic murky waters professionally, thoughtfully, and humanely. It is because of her excellent customer service that I remain a customer at Public Storage! Thanks for all you do, Shasta.

Shasta you always have smile on your face. You always take care your customers and properties. Remind you she runs 2 properties

Shasta, so nice,1 st first moved in,i didn't know how to open the door. She taught me patiently and directly. Extremely excellent service and sweetest smile👍🏻👍🏻👍🏻 At the same time, i am poor at listening English. She will take the initiative to use the translation software to let me understand clearly at the first time. Thank you very much

Shasta has great customer service

Shasta is amazing! Thank you for everything!

Shasta has the best customer service. She always helps and make sure a have a cheap rate and property is always clean. She manage 2 properties and still have a smile on her face. Give her raise.

Great customer service

Great prices

Mui buena atención gracias le agradezco mucho

Shasta was very professional and took care of me. Answered all my questions and got me in and out fast. Thanks I appreciate that.👍

Shasta was extremely helpful, thanks!

Service is 5 stars, yes, Shasta is amazing. The prices have gone up more than 100% since i moved in while escaping covid in march 2020. I rented 5x5 which is far away from car access, you have to walk through a locked door for about 20 yards. I rented it out for around $60 in march 2020 then in couple months it was $86, then $96, then it stayed at $108 for at least a year, now went up to $137. Too much for me. I rented that bc in march 2020 all storages were closed and Shasta was the only manager willing to meet me to rent. I didnt fill half of that space The storage itself is not fantastic, one side is to a hill and the bottom of the wall does not meet the floor, i.e. the dirt is showing as the wall is too short. If there are heavy rains, that will get muddy or flood. Luckily my stuff on the top at least looks ok, i will find out what happened to the bottom.... after sitting there for 2 yrs now....

Nice and clean

Shasta has great customer service

Very friendly and helpful thank you kevin

Nice facility ,tho new costumers need to check in(for rentals)at the other location just off gillman,as the desk staff dose not reside in office here.friendly staff,the manager,was very nice & helpfull.