Came in today to get updates and move-in date changed. I want to thank Michelle, for going above and beyond getting me squared away. She didn't hesitate to help. Her customer service was above standard. Thank you Michelle for your outstanding help!!!
La chica que nos ayudó amable y habla spanol todo fue rápido el proceso recomiendo el lugar
Michelle gets 5 stars! Her proactive customer service during the recent move out of one of my units was so great. The location is well lit, accessible, clean and my go to for storage needs.
We rented a space for about 8 months starting 2023 and good experience with this location. Belongings were just fine when removed them. Facility was always clean.
Michelle was always professional and helpful from beginning to end. She is doing a great job. We were also able to get help with adjusting our rate when it was time to adjust the price.
Check out was smooth and straight forward.
Billing was easy, no surprises.
Michelle, Carol and Adriana are Great! I was there once a week for months and they were ALWAYS HELPFUL! They put the Service in Customer Service!
Thank you so much, Michelle and Carole for your gracious help getting me set up with my storage unit. Thank you for showing me various sizes and your patience talking with me about the options. Great job, Carole! Hugs ladies.
I had the pleasure of getting help from a very nice lady, she stated she was fairly new, although she was very knowledgeable and professional, I am happy to report she did FANTASTIC!! I am super happy with the customer service I've received from Adriana.
Michelle was the best. She helped me rent the unit with ease and comfort. Very confident that all was expertly done. Thank you.
Michelle was a big help in assisting with upgrading our storage unit. Provided great service, including showing multiple units and advising differences in prices. She also gave helpful advice on the process of transferring our current unit to a new one. The staff has always been very friendly and helpful at this site. Been with this facility for about 5 years and never had a problem. Would highly recommend this facility.
I had a great experience with Michelle. She was very helpful to all our questions, friendly and respectful. Great customer service, she went above and beyond.
Clean, secure, and convenient location. Staff are friendly and helpful.
I decided to drop in to see if i could view a couple units. Michelle instantly greeted me with a warm welcome and was very helpful and helping choose the correct size unit needed for my belongings. Very informative and great customer service.
We have had a rental space here for a couple of years now and Michelle especially has gone above and beyond to help us in any way we need. We appreciate her commitement to her job and the services she provides!
Michelle always provides exceptional customer service and keeps an upbeat attitude. The location is well maintained and safe. I highly recommend this storage property. Again thank you Michelle for all of your kindness
The staff are very customer friendly and respond quickly. Michelle did a great job helping us out just recently. Thank you !
Nicole did a great job to match our storage requirements.
Michelle is awesome. Always has great customer service and friendly. Would recommend this public storage.
I came about 3 weeks ago to set up an account and Michelle was so great and knowledgeable !! She provided us with great options and I ended up with the perfect storage unit !!
I decide to rent a storage here to store my personal belongings and property manager Michelle was great with assisting me with renting here. Great customer service. Would recommend this location to anyone.
Way over due appreciation review. Thank you Michelle for your awesome cs!
Update: December 13, 2023 - customer service here is still extraordinary. spaces and hallways are kept nice and clean.
Michelle is a very pleasant young lady make you feel comfortable I give her 5stars
Mitchell at the front desk very professional and very friendly
Michelle helped me change storage units today. Michelle made it very easy to switch and was very friendly and professional.
Michelle is wonderful and extremely helpful as she gives me all the info I needed to move out of public storage. Thank you Michelle from the bottom of my heart
Tristian did an amazing job informing me on the services the facility offers as well provided great customer service!
Very pleasant, knowledgeable and helpful. Units are clean, safe and a great place to store items.
Tristan so helpful, the best, even takes you through the whole process. Love him!
I recently rented a unit in this facility. Michelle and her team kept the place very clean.
She was also very helpful, answering the myriad of questions we had. It was great customer service overall.
I normally don’t take time to leave reviews, however I recently occupied two storage units here and in this time I’ve had a few issues no fault of the Public storage, and Michelle has gone above and beyond to help or offer me help! Its so nice to see great employees still exist!!! Michelle has made my experience and decision to storage here so worth it!
I came here about a month ago and it was such an enjoyable experience. Michelle and Robert are the two who helped my nana and me in there. Super friendly, super helpful and very clean! Michelle asked me what I planned to be storing so I explained everything and she had an idea on what size would work best. She then took us up to show us and see if that one she recommended worked for us and it was perfect. Michelle was great with the recommendation on the size which I was super impressed with. The price for what size we got is super reasonable too. I highly recommend this storage location with the staff being super friendly, helpful and very clean.
I did come at a later time and ran into Michelle again. She was super friendly again and doing some cleaning inside the common storage area.
I just moved in today.
What an amazingly kind and helpful staff! Totally took care of us today, I'm very thankful that there's still some amazing customer service out there :)
Thank you to Michelle and Robert for helping me and my husband. You two were amazing!
I don’t normally post reviews but the customer service here was great! Michael helped answer all of my questions about my account and storage unit. He was extremely friendly, knowledgeable, professional, and funny! Thanks for your help!
Excellent customer service from Michelle and Marie!! The facility is located in a safe, secure location and kept clean.
Great experience storing there while moving. Michelle K was a great help and I’ll definitely use again if needed!
I recently visited your facility to inquire about storage space. The first thing I noticed was how clean the facility was and how nice the clerk was. Her name was Angie. She was a very efficient and so polite. I will be renting from this facility in the next few days. She made sure I was clear on the rates and all the rules of the facility. Good job! The the other storage facility run by different company kind of just threw me some rates and sent me on my way. However Angie made sure that I was clear on the rates the unit sizes and all the information that I was asking she had a clear answer for me.
I had encountered some billing issues and faced difficulties with the Public Storage app's acceptance of auto-payments. However, I had the pleasure of working with Michelle, the property manager at the San Ramon Road location in Dublin. Michelle went above and beyond to assist me and promptly resolved my concerns.
Despite the credit card error being on my end, Michelle took the initiative to research the matter and graciously reversed the late fee. Throughout the process, she maintained excellent communication with me, providing updates and liaising with the corporate offices. As a result, the late fees were successfully removed, and my auto-payments were reinstated through the app.
I am truly grateful to Michelle for her exceptional customer service and dedication to resolving my issues in a timely and effective manner. Her attentiveness and commitment made a significant difference in my experience with Public Storage. Thank you, Michelle, for your outstanding assistance!
Michelle is great, she was really helpful.
Michelle helped me very well today and service was excellent
Excellent service by Michelle !
Michelle was the greatest public storage employee Ever!! I will miss her warm smile and excellent 😊 customer service skills. Thank you Public 😊 storage 🙏 for all you do! XOXO 😘 Traci Hill
We love working with Michelle. She is very helpful, personable & knowledgeable. She's a fine manager. I highly recommend this storage place. Thanks.
Mu Tek Chu
Pleasanton, California
Great customer service. Michelle was really helpful in showing my unit and setting up locks.
I was helped by Lila and had an excellent experience...I wanted to downgrade the size of my unit as I couldn't afford the larger one anymore and she was not only wonderful in helping me out and even making sure I had a unit close to my old one so that I didn't have to move far, but her positivity and sense of humor made what was part of a highly-stressful situation bearable and comfortable. Thank you so much, Lila...you helped me more than you may realize. :)
Michelle has been terrific! My unit was clean and anytime I have questions I am provided answers in a timely fashion.
Great experience on signing up. Appreciate the help by Michelle.
Efficient pleasant service was provided by Michelle thanks for your help
A++ service from Michelle - I had to cancel my two reserved units due to a change in plans, Michelle was the most gracious and kind property manager and helped me out going the extra mile even though I was cancelling the day before move in. When I have a future need this will be my one and only choice for storage in Dublin. Thank you Michelle!!! You are a gem.
Great customer service. Mitchell was very helpful in changing our unit. The door opening in the original unit was much smaller (not even 3 ft) than the size of the unit (5x15 ft) indicated. Be advised to physically check out the unit before the move to avoid any surprises.
Ive rented at multiple locations and the customer service here is top tier. Michelle was very helpful answering all my questions, including the ones I forgot to ask. Couldn't be happier with my experience here.
Worst experience of my life… No one there during supposed “open hours” and the gate code issued did not work TWICE. Had to leave five VMs to get a response, and after coming back again with my belongings in tow, the gate still did not work and no one was there for the second time (12:00PM on a Tuesday). Ended up having to scramble and find a unit with a different provider. Seriously the worst customer service I’ve ever had. DO NOT store your things here…
I worked with Marshall for my rental and found the service and attitude outstanding
Thanks Marshall for showing units, great storage space, signing today!
Marshall was very helpful and explained the process thoroughly and patiently.
Very exceptional customer service from Nicole!
Nicole was super helpful today- thank you so much!!!! Great facility, highly recommend.
The property manager at this location is very helpful and polite. She made sure she was very informative and answered all questions I had while renting my unit. Thank you so much Nicole
Great place to go for storage staff very nice.
Nicole guided me through the process of renting a locker. Definitely knows the inventory well, and the transaction was effortless.
Nicole was very helpful with setting me up with a new unit!
Setting up storage was super quick and easy, Nicole made it a breeze, I thought it was going to be a pain, but she made it extremely easy, I was done quick and on my way to filling my new unit, thank you, Nicole!
Clean, good value, and usually not busy
Recently I had to switch units to a bigger one. Nicole was very helpful in making the transition fast and easy. She was very friendly and more helpful than the prior employee interactions I had. I highly recommend this public storage location and hopefully you will have the pleasure of dealing with Nicole. Public Storage has a great employee so hopefully they appreciate her!!!
I was helped today by Nicole O at Public Storage on San Ramon Road here in Dublin. Not only was her office spotless and orderly, she immediately went out of her way to assist me with my questions. I was impressed by the way she spoke slowly and clearly, with patience and was totally professional. If you need a storage unit, you will find this place clean and managed well.
Today at my visit at public storage helped by a very intelligent employee by the name of Nicole who helped me find the perfect storage unit for my needs very nice lady.
Thanks Nicole for the good service and support!