Lupe was so helpful and great! Super fast service but also informational! I’m excited!
Cinthya provided great customer service!
:)
The gentleman inside was very helpful on me when qsking question. Very friendly and easy to communicate with. Thank you Mr. Edgar
I should of went with public storage from the beginning. Now I have public storage it's nice to see them in person every month. Clean units, climate control units and a awesome staff.
Great service! Jeff took care of any of my needs and was extremely friendly and professional
It's a great location for cypress residents for storages but I would I only suggest going to your storage unit during the day rather than at night because the crackheads, thefts will follow you in from your gain access in the front and try to get in the elevator with you, so be aware.
Cynthia helped me out today. Super nice and it was a quick and easy process, got it done super quick ! Very happy! :)
it is so good to know you can keep all of your belongings inside of a safe space like public storage cypress!!! Natalie helped us with all we needed to have peace of mind 🤩
thank you for such great service Natalie! 🤍
It was very simple to get access to my unit, they were very helpful and handled all my questions.
There is a issue of safety and security one of the renter complained about his room was stolen most expensive
Items are missing I didn't know if this issue was resolved
Jeff was amazing showing the units around. Clean and new facility and impressed by the quality of the spaces. Seems very safe and reliable place to leave your valuable things
Jeff was very helpful! Glad I chose this public storage location.
As of July 2024, I highly recommend do not rent from this storage location until they properly secure the facility. I’ve been a tenant since Simply Storage 4 years ago & the switch over to Public Storage a year ago. I recently had a unit broken into without proper security cameras in the facility compared to what Simply Storage had. The building is unsecured until Public Storage puts in new security cameras & has proper identification for new tenants, anyone can gain access to this building by signing up online without identification. When Public Storage took over Simply Storage at this facility, they removed all the proper cameras that were previously provided by Simply Storage. This facility needs to be secured immediately & tenants personal items are vulnerable as of now.
Update note: Do not rent from this facility until Public Storage fixes their security issues within this building. Units are easily vulnerable without proper security cameras that were previously in place by Simply Self Storage and removed by Public Storage within the last 10 months without notifying customers who were with Simply Self Storage. Public Storage also needs to immediately fix all the units to prevent future thefts. If you are a current tenant for over 10 months before the switch over, check your unit now if you haven’t within the last 3-6 months.
Cynthia assisted us in booking a storage. Very helpful!
Assisted by Cinthia.
Really helpful & good
Great experience with Jeff. Thank you!
Nicole at Public Storage in Cypress in Covina has amazing customer service in person and over the phone
Mike is awesome and very nice to work 👍👍👍
Great experience got the help I was looking for, great costumer service provided by Edgar
Cinthya was really helpful and patient and she explained what I needed to know regarding the storage.
Cinthya was so nice and helpful 👍👍👍👍
Jeff was very helpful! Gave us a full explanation of their service!
Jeff was very helpful. Thank you
Jeff was super helpful and friendly perfect customer service
We haven’t moved in yet but my experience booking the space was very easy and I was very impressed with the manager, Cinthya. She showed me the space, explained everything clearly and made me feel comfortable choosing this facility over the many other options around. The whole facility is very clean and tidy. Climate control is clearly working well. The elevators are large and seem very new.
Cinthya greeted me very well ! She showed me the unit I was interested in and was very helpful with any question I had. Thank you very much for your customer service
Jeff is a fantastic customer service rep, he takes the time to explain any question. Look for him
Jeff is an amazing employee
Cynthia was very helpful.
This location was very professional. I was helped by Christian
Thank you to Christian for his great customer service
Very friendly staff. Frank is really helpful and professional. He deserves a promotion. I like the hours of access and the clean facility.
Shout out to Frank for being super helpful and courteous. Thank you 🙏🏼
Excellent, service inform me on security, width length ensuring comfortability that my motorcycle will be safe and will only be charge with what is in used, much appreciated Brotha Ethan. He is the best.
Justice helped me promptly and very informative , friendly and patient with me. I will be renting here. Thanks!
Horrible, stay away from this storage, they don't warn you when the price increases, it's not 1, 2, 3 dollars, it's twice what you paid, they don't warn you when the payment will increase the value, terrible, TERRIVELLLL It started with 59, jumped to 73, then 95, and finally 183$, I leave my revolt there, not even a month ago and my things were blocked, lack of respect for the client, put professionals to work, ☆☆ REVOLTED, I WANT THE MY RIGHT AS A CONSUMER.
Came in to look at storage units and was helped by Rachel and Justice and was provided wonderful service .
I have to give this storage center a five star due to its customer service. Rachel DePina is always very professional and helpful every time I enter the facility (almost daily). She has done an amazing job regarding the transition of owners and has made sure that the change would not disrupt accessibility or the quality of care. I highly recommend this facility to anyone looking for s storage unit.
One of the best facilities I’ve walked into. Immediately was greeted by Rachel and her attention to detail to help answer my questions and concerns. Some of the best staffing at any of the public storages I’ve been to.
Absolutely amazing customer service with a smile from Rachel and Justice!!
We love working with them both!! So smart and so helpful!!
We got some "Justice," (name) from public storage thanks for all the help!! Thorough and highly recommended!!
Justice was terrific keep this guy around for a long time
Was a customer when it was Simply Storage, loved it, just did my transfer to the new Public Storage system and Rachel and Kat were an awesome team in assisting that transfer flawlessly and pain free! Kudos! Sorry about the new T-shirt colors lol
Kat! She is very personable and helpful with the whole process of renting out a unit! Thank you!
Awesome service. Very easy process
Lady working today was excellent, she even took care of my request on her lunch time. Super sweet super king
Kat was amazing. Quick & easy and top notch customer service.
Rachel is great with customer service was very detailed and specific on rental policy great service
Excellent custumer services! Thank you Katherine
They have been amazing just switched to a bigger unit I’ve been super happy the staff and even the other people that rent here have been really nice all of my belongings truly feels safe 💯💯💯💯
Rachel, very nice and ease of renting!
Rachael was awesome. Super friendly, informative and knowledgeable. Place is super clean.
Fast, efficient, friendly, professional.
Nice and welcome. Love it
Friendly, fast, and efficient. Very clean.
Katherine was awesome. Friendly service. Great facility.
Kat was the best!! Her customer service is immaculent the facility is very well clean, over 10 stars!!! Thank you so much Kat for being so kind
Hands down the cleanest Self Storage facility around. The floors are so clean and literally shine. Kat, who works the front office is so good at her job. Very accommodating. Very cordial. Very pleasant, all in all just a very nice person, who will greet you with a smile and always Thanks you after she is done helping you.
Catherine was very friendly and helpful. Space was clean and easy to move in.
Amazing service by Kat. Thank you!
Customer service is impeccable i very much appreciate their assistance and how they diligently explained the process to me 10/10 definitely recommend
Rachel was awesome! Super helpful and clean facility.
Very nice, easy going, easy application process. Very welcoming!!!
Rachel was very polite and informative.This is my first time every utilizing a storage unit and she made this process go so smoothly for me .Thank you for great customer service and greeting me with a smile.
Excellent services, outstanding communication.friendly
My Aunt who has been renting space in Simply Self Storage for years in this location is sad to leave because the staff are superb! Rachel is a very compassionate person and very personable. My aunt can attest to that as well as my family... always ready to lend a helping hand.. great manager ,( i think she is, at least!). I think every company should have someone like her- We live out of state ,East Coast and was helping my aunt move out and she facilitated everything including explaining the storage co. policy and payment arrangement online etc.. just so it will be easier for my aunt and us to transactions remotely while we keep a smaller storage still. Thank you, Rachel.. your caring meant so much to my aunt and my family!
Rachel was awesome and so helpful when we needed to rent for a big move. Location is safe and clean.
Kay helped me with my storage locker, and she handled my needs professionally and with pleasant demeanor. She’s great!
As for the facility itself, I cannot say anything other than it is excellent! It’s clean, safe, well lit, and very well maintained. If you need a storage unit, this is the place to rent it. Oh, did I mention it is safe, with no dubious loiterers or shady folk lurking about.
Perfect and fast service !
Rachel was extremely helpful with my storage registration 😊. It didn't take long, and she even did a walk through to show me the difference in sizes that would benefit my storage needs.
Rachel customer service was outstading
she went above and beyond to assist me and answer all my questions
thank you Rachel
Chris the manager is amazing keeps the place clean please keep this guy he's a hard worker
Update: kat the manager gives great customer service and goes above and beyond to help her customers. Great service would definitely recommend
Very nice staff!! The facility is very clean and secure.
Rachel is awesome!! I came in with an issue of renting a unit in too small and she handled beautifully. The facility is super clean and even the management team is awesome. Thanks a bunch.
Rachel at the front desk was amazing and very helpful. She made the rental process smooth.
Rachel helped us out today! She was incredibly efficient and courteous. She made our entire experience wonderful!
Rachel was professional and incredibly amiable. She clarified the rationale behind my storing cost. To get me the answers I needed, she went above and beyond by speaking with her boss. Thank you, Rachel!
Very helpful staff and clean facility!
Moved a client into this facility, everything was made super easy by the employees for the big mov!
Great customer service with Rachel.
Rachael did a great job helping find the right storage! Thank you.
The associates are very welcoming and helpful, and their customer service is great. My only complaint is that the building has at least four restrooms and they are nearly always locked whenever I've been there, like 99% of the time. And when one is open, it's only the first one on the first floor. What's the point in having restrooms if they're rendered unusable? If I suddenly need to use a restroom while in the middle of moving things in or out of storage, I have to put everything away and lock up before getting in my vehicle and driving to the nearest business with a public restroom, as I don't feel comfortable just leaving my things out and unsecured. This means I usually have to wait at least 10 minutes before I can get to a restroom, all while doing physical things that make it difficult to maintain control of one's bodily faculties. It'd be less annoying if there were no restrooms to begin with, but they're there. They were built and then locked away to never be used. It's frustrating, because it's otherwise a wonderful facility. Always clean, good lighting, great location next to my campus and down the street from my work. Some trash bins might be nice, but I'm nitpicking at that point.
Grat staff
Clean place
Front desk "Sara " is the best ...
I'm so pleased...
Very clean facility. Friendly staff. Easy sign up.
Sarah helped today and she was very professional and kind. She was an absolute joy to deal with. Sarah is amazing
Louis great service thank you
The staff here are always so patient and attentive. Facility is very clean. Their system is pretty smooth and it’s never a hassle stopping by my storage unit.
Luis were extremely helpful and nice, he assisted with all of my needs and was polite, and hospitable. Will be referring anyone seeking storage to him
Good price for initial move in.
That's it.
Very friendly and professional. I like that.
Polite staff, affordable units, would definitely recommend!
Eduardo had excellent customer service and was very helpful at explaining everything! :)
Great customer service. Eduardo was great. Super clean facility.
Very Nice Luis Medina, he explain about everything and the storage is super clean and safe and the insurance is very cheap, Thank you for be so nice and patient with me and my kids.
This is my second time renting here and it’s always a wonderful experience. Facility is keep clean and looking great. Staff is great as well!
Our experience with Luis Medina at Simply Self Storage was so positive! He was professional, helpful & economical! I’d highly recommend him for your self storage needs!
I just began renting a unit at this facility and so far, I am very satisfied with the customer service that has been provided to me by the property manager, Luis. He was very helpful and friendly. The process was quick and convenient. I reserved my unit online and the check-in process was quick. I was shown my unit and provided all the necessary information within 5 to 10 minutes. I look forward to my time at this facility. During the walk through, I noted the cleanliness of the facility and I’m pleased with the quality and service. Thank you, Luis for helping me today!
The service was quick and easy!
This facility is great. I spoke to Luis who was very helpful. Luis was able to provide me with plenty of aid and resources to help move in. I recommend, if anyone is looking for a storage facility to speak with Luis the google king
First time renting a storage unit and the people here made it so seamless and easy :)
I am very happy with the service provided by Luis. He makes the transaction very easy for me.
Bob and Luis are the best!!!! Very friendly and fast service. I feel right at home the first day I moved in!
Sarah was very helpful through the whole process. Answered all our questions and made us feel very secure in knowing we picked the right storage place. Thanks for all your help!
Simply self storage is a legit spot. Very secure and very friendly. Thanks a lot Sarah for helping us!!!!
Sarah was amazing! Friendly, Knowledgeable, simple and clean onboard! I feel really great renting out a unit here, due to her wonderful customer service!
6 stars for Luis , great service here!
Luis was very to the point and made the transaction easy for me.
Adrew and sara make a great team
Quick, easy, and clean! This place was super friendly and extremely helpful. Would recommend
Great service and helpful staff!
Luis helped my father and I move our stuff in and he was very nice and friendly . Great customer service skills.
luis was absolutely amazing! great customer service and super sweet guy!
Great service. Very helpful and accommodating. Would definitely recommend
Very friendly and informative
Sarah was so patient with my grandpa and very kind!
Andrew was very helpful with helping us get a storage! Great customer service and made everything so easy for us, I recommend this place!
Andrew was very helpful. Was very professional and took his time to explain my questions.
I came to check out a storage unit, and Andrew made everything easy. He was so kind and helpful! I gotta say I'm so glad that he was able to help me and love my unit! ;)
El motivo por el que rente el espacio por la atención que me dio Andrés muy buena atención de parte de él
Drew was great and helped me out.
Drew was very helpful quick efficient and polite
Great customer service from Andrew and Chris!
Great customer service from Chris and Andrew, fast service, got me a unit right away and had it reserved for me I would recommend I would recommend this to anybody
Friendly staff, really awesome storage space! Thanks Andrew!
Met Chris at simply self storage cypress for a rental which was nice and easy
Andrew helped us out to get set up, great customer service from both him and Chris! Would recommend highly!
Great service! Andrew is very helpful and friendly!!
Chris the property manager was such a help when moving in.
His customer service was amazing and you can truly see he wants what’s best for his tenants.
This place is awesome! Andrew was super helpful with getting my storage set up!
Andrew was so nice in helping us get the right size for our storage! Nice and clean place!
My unit got broke into and over $4000 worth of property stolen. They climbed in through the top of the unit. Be aware that there is transients that live in the storage facility and the managers do not care. Do not use this storage facility because they could care less about your belongings, they say the insurance will cover it. Not when it’s over the $2000 limit and when it’s irreplaceable items. I have heard from numerous other tenants that their units have either been tampered with or broken into also. Cheapest price in town but I would rather pay $700 a month for my things to be safe.
The staff was awesome and very helpful. I would recommend this storage place because of the staff!
Highly recommend Simply Self Storage Cypress. They are amazing!!! Their customer service is top notch! Chris and Andrew go above and beyond. If my life has to be in storage, I’m glad that it is here!!!!
Andrew was really nice and helping
Andrew was nice and super helpful
Sarah is the best. Very intuitive and explained everything in detail.
my unit got robbed on middle of this month. I believe i will have no problem with the company long as my stuffs are stay there safe. i kinda like the property, very. clean, easy access, office staffs are nice, if there is no problems, but this is what happening to me now ,
I notice my lock has damaged and wont open it, so i called the office staff Chris ( prob manager) talk to him and we check in side the unit from top using a ladders.
soon as I look in side, i notices some body break in to my unit and missing most of my things that is valuable.
and I find out there's camera on 2nd floor, are not working! for a long time Chris said. and He wont let me see the videos to check if some one taking out my stuffs to out side.
I cant able to see the videos only he can show to police when they come and request. i called the police to file the report. but to see the videos detective need to come out to investigating, it will take few days.
I ask Chris to saving the videos because it will only save for 7 days. so I dont want videos getting deleted by the time. I even offer him to bring the hard drive to use, but he said he cant help me.
I feel like he is doing " i am really sorry but thats not problem. why should i help you to taking my time." to me.
so, I was ask him if there is camera not working for long time Why did you sign me there with out notify me those problem ( middle of may i sign the unit). if i knew i wouldn't get that unit at the first place.
and Its currently going on with me, now i need to file the claim, consider moving out from the unit of rest of my stuffs. police list of lost. very upset about it happend to me.
I will update my experience after my case is close.
Luis is king of Cypress …. Ensures all units are are clean and safe
This place is clean and temperature controlled. The place is secure and safe. The halls are well lit. Would definitely store here again
Awesome Bob was just amazing and he was great… fast working with two people
Bob made me feel so welcomed. He helped me as a first timer and I will easily reference him and Simply Self Storage as the storage place of choosing.
I recently leased a 5 x 10 from Simply Self Storage after comparing prices and service with competing self-storage companies. The industry is competitive on pricing, and so for me it all came down to the communication and service . I chose Simply Self Storage because Chris Ayala was was friendly, knowledgable, and professional. He joined me on a conf call with with my property insurance company to get my insurance set up, answered all my questions about the facility, explained the proposed lease terms in plain english and gave me a quick tour of the building and my spot before I signed the lease. I’d recommend Simply Self Storage in a heartbeat.
Bob was super helpful in assisting us. We hadn't been to our storage units for the last 6 months. So, we came in just to check if our unit is secured and intact. He helps us get our unit numbers and codes again. Also, Bob had updated our payment card on the account we used to pay for the units. Great services, very efficient and pleasant to work with. Thank again for your help. Oh, yeah explaining how to use the bar codes to get into the building and access anything we need to do when there is no one here.
Bob was such a huge help. Very patient and stayed late just to help me out!!! Would recommend Bob & simply self storage!!!
Best customer I received. Location is great.
Chris was quick to call me after my reservation was booked online and gave great information and customer service outreach. When I arrived in person, he was super efficient and professional, made the entire process streamlined and easy!
Rented unit yesterday. Chris was professional and efficient. Highly recommend.
This was the second place I came to, and let’s just say I should have been my first. Chris welcomed me, showed me around, and gave me the best service ever. I really appreciate him so much for helping me during this life experience that I faced. Thanks again Chris! You rock!
Chris was Amazing very respectful, so detailed with everything down to the security codes. Making my process as easy as possible. Great job Chris 👏🏼 Can’t wait start bringing my stuff. Very clean facility 👏🏼
Chris was awesome in helping me find the perfect size storage unit for my needs. He was patient while I figured out which size was best and incredibly helpful in answering all my questions. Thanks Chris!
Louis and the rest of the crew are top notch. Very clean and I feel very safe. Been with them for over two years.
Super easy process! Luis helped my mom and I move in today and he was so great! Sarah was also so nice!
I had an easy check in with Sarah and it was so simple. Grateful for making this move easy!
Okay!! All I have to say is Luis is the best!! He helped me get my unit quick and explained everything perfectly. On top of it all even handled an upset customer! Would recommend him and this place to anyone.
Great service from the beginning 😀 Thanks Chris (manag.)! Props to Luis (assist mang) who was very helpful starting my content transfer 👍🏼
Chris alaya does amazing job and help me big time when I was having issues at simply storage (cypress location) if you had him at every location this company would be #1 give this man a RAISE!!!!
Chris thanks again sir🍺🍺🍺
WARNING: DON'T FALL THE THEIR "DEAL", THEY'LL TAKE IT FROM YOU DOWN THE ROAD( IN 2 OR 3 MONTHS), LIKE IT OR NOT!
Every 3 months or so, they'll raise your rent, although they said it's in the contact, it is not. It's a gray area they claimed. They don't mind upping rates whenever they want, but at the same time they DEMAND that you give them a 2 week notice on move out or they will charge you for full month. Moreover, once they change you on the first of the month, move out on the 2nd they will NOT give you a refund. Such a scam. I would rethink before storing you items here.
The customer services Savanna gave was exceptional easy to go through the rental process and the place is very nice 👍🏼
Brand new to this storage facility and I just wanted to give thanks again to Mister Chris. Your friendly attitude and your attentiveness goes a long way. in my book. Being someone who's worked in customer service I can really appreciate those few people who take the time to answer your questions and make your experience the best it can be.. Thank you for being you!!! Simply self storage is lucky to have you!!
Just got a unit today Chris was exceptional with his customer service he gave us a tour very informative and kind. Welcoming us to the rental as if he is confident that we are going to stay he is right 🥰 The whole building is clean and ready to move in. I will definitely recommend. It feels and looks safe so I feel comfortable for all my personal items will be taken care of. Thank u Chris!!!
Sarah and Chris have been amazing! Chris is who helped us initially and since he did such a great job we ended up referring a family member. We met Sarah today and the process was seamless. She provided amazing customer service! Thank you!!