Public Storage Self-Storage Units at 2065 Placentia Ave, Costa Mesa, CA

Giovana & Jamies helped to make a successful move into a good experience! So fortunate to have had their help :)

I like this place a lot, I like that you can use an app to get in. One of the reasons I started renting here is because it was very reasonably priced I was told that after several months my rent will be going up which is really disconcerting however there's not a whole lot I can do. And they know that so of course they know that they have you in a bind. For now it's okay for me I don't think that it's fair however I think that there's not much I can do.

Giovana was very helpful, this was my first time getting a storage and I had no knowledge of what size etc and she made everything so easy and fast for me if I ever have to do this again I know who to go to now!! Extremely happy with her service and she was also very friendly that was definitely the cherry on top. Thank you Giovana

Hi, sharing my experience with this location. I am pleased at the response of service whenever I have an issue. It’s clean, safe and very hands on with my needs. Thank you for the location and service!

Araceli tiene un buen servicio al cliente y es muy amable, también me ayudó mucho en el pago del storage, gracias por todo..

Giovana and Araceli are the best. Thank you for the great customer service

great customer service attentive lady know what shes doing

DEFINITELY NOT SOMEWHERE YOU WANT TO KEEP YOUR THINGS...

Extremely rude and hard to deal with. Denied access to my unit for no reason now I'm paying for a unit I can't access ... Not sure if this is even legal....

In any business relationship there are always " ups and downs" and my facility is no exception (although sometimes i wish it was) but what makes the difference in the end is people. Aracelli, Kat and Giovana are all wonderful. They are the best part of both public storage facilities.

Giovana and Kat guide me to eRental made a smooth and easy process advice me to download the App property very safe and clean they work very in keeping it clean y are very knowledgeable I will recommend Public Storage to my friends.

Giovanna & Araceli has been amazing. She actually caught one time when my lock was taking with me. Great security really close to the beach.

Giovana was super helpful in helping me to find an additional unit and logging into the app! Thank you!

Giovanna was very helpful and made it so easy and even helped me download app and walked me through the process in just a few mins awesome experience! Go Gio!

I just rented the unit out today. But the process is super easy. Araceli called me ahead of time and let me know about the app or if I wanted to come in person. I decided to come in person and met with Giovana and she set me up for everything. Super polite.

great service from Giovanna and kat. This Property always looks great

Natalie and Susanna were a pleasure to deal with.

Natalie and Susanna have great service. They work very hard to keep the facility safe and secure. Thank you ladies

Giovanna has been so amazing with me and walking me through the process step by step I’m so thankful I came to her office and Giovanna was able to attend me and always with a beautiful smile and understanding and we managed to resolve the issue in the most gracious way I will leave with a very good experience and if I ever need anymore public storage help I will know where to come back.

Araceli and Susanna were a huge help promptly helping me out!! Good people.

giovanna was so helpful & kind!!! give her a raise immediately lol

Thanks You Giovana!!! Super sweet and helpful!!! Deserves a raise :)

Giovanna did such an awesome job helping me out. I had no idea what I was doing and she answered all my questions. I love Public storage!

First time renting a public storage unit and was nervous as it’s all new to me but the property manager (Giovana) made everything so easy and fast. She was very thorough in showing me all the units I was interested as well as answering all and any questions I had. She provided me with the best deals I could get on the unit! Super friendly and pleasure to interact with. If you’re in search of a unit, come get one with giovana, you won’t be disappointed

Reserved a unit online, simple process. Went to the location and found that it was on the second floor and the elevator was out of service. Suzanna just happened to be walking around and helped me find a different unit that was easily accessible. Excellent customer service! The facility was very clean and well kept.

I like the personal touch Giovanna was very friendly. Prefer talking to her over a kiosk. Glad I drove to this property

Giovanny and Aracelis were great

*CAUTION YOU WILL GET YOUR STUFF STOLEN AT THIS LOCATION!* If I could give this place 0 stars, I would. My unit was robbed while I was gone and the site manager and district manager refuse to take responsibility or simply provide a refund for the month my stuff was stolen. Insurance will cover list items, but the violation and sheer lack of professionalism from this place is disgusting. The security cameras are useless, the main gate was broken and left wide open for days on end - allowing transients and non-customers access to the facility as they please - and if you ask them for basic information (when lock checks are performed, how to review security footage, when was the last person walking the grounds; etc.) they’ll tell you it’s “internal information” and the Police need to request it. Last I checked this is a public storage facility: all anyone expects is to keep their stuff locked securely without worry. I paid $400 a month to get thousands of $$ of my stuff taken and all you get in response is “talk to insurance”. Who, by the way, takes weeks to respond. Don’t trust this place and don’t rent here!

I was very well taken care of by susana and Giovana. Giovana speaks Spanish and it was helpful having someone to communicate with. Susana was amazing with explaining to me about the property and helping me with the lease process

Estupendo. Muy. Espacioso

Giovana me ayudo con mi aplicación y bajo el App para ser más fácil fue una buena experiencia

This place is a rip off!!! Never again will I rent from these crooks. Rented a unit online. It never specified 2 nd floor but ok. Service elevator to the 2nd floor don’t work. They accepted zero responsibility and ended up keeping an unearned $30 administration fee for what I don’t know!! this place is a rip off they’re pretty much scamming anybody who isnt satisfied with the unit that they get online your getting robbed for $30. No pictures available on line for a reason. Because if they posted pics you wouldn’t rent. That’s how they get you. The units do not have any lights and the doors are plywood thin locks, and hardware for locks are trash. Flooring on the second floor feels like you’re gonna fall through. The gate was stuck open for hours soo if you have any valuable things to store beware!! They literally act like they cant do anything about any of the issues but wanna keep money for administration fees!!

Giovana made the check-in process as easy and painless as possible. She was kind, considerate, and very helpful. She did every that she could to ensure that we got into our unit. (We weren’t sure it was going to happen because we brought our own lock and didn’t bring enough money for the lock fee.) But Giovana saved us the trouble of paying for the lock and returning it for a refund later. Amazing customer service.. I would highly recommend this facility!

I got a ten square foot storage. It is good. You can come and get your stuff.

Friendly staff easy access to new unit

Giovanna provided excellent service from beginning to end!

Giovana is the property manager she is the most professional efficient organized friendly hard working ps employee and knowledgeable in every way possible Araceli is also very friendly and helpful! This facility because of them is the cleanest and most outstanding place I’ve ever rented at. Come here if you want the best of the best

Super Spencer and they have a s***** hours I move my shirt out

Giovanna was so amazing 🤩 helped me get everything set up and walked me through the entire process! She was awesome!

Giovana me dio buena atención

No one here, it’s a kiosk had trouble took 15 minutes to fix, hrs aren’t 24 not sure why when it’s gated with codes. Doors to the lockers are Crocker and locks don’t fit. They automatically charge for lock and insurance even if you don’t want them. Could remove. No staff on sight. The elevator is broken so you have to carry stuff upstairs. Not what I expected. Don’t recommend.

Excellent customer service I am very satisfied with the amount of information giovana provided as. Was very confused with my billing

Giovanna is so helpful and very prompt when I leave voicemails in regards to any situation I encounter. It’s refreshing to have such amazing service and received with a smile when I enter the office.

It's the afternoon on a weekday, not a holiday, within a year the rent has gone up a full 100$ without notifying in any way, I thought no problem let us head to the office to figure this out. No one is available on site or even on phone to ask any type of questions. Stressful situation on top of other things, so for this I'm ending my contract this year, I will contact them again to figure this out once they feel like making themselves available.

GIOVANA, was a great help. Rhank you so much. Have a fantastic day!

Clean facility and Araceli is amazing!

Christina and Giovana are more than amazing!!