Public Storage Self-Storage Units at 1870 Arnold Industrial Place, Concord, CA

Excellent service, clean and roomy storage units. Vianca was very helpful and professional!

Vianca was very helpful. And so nice

Great service, price and Access

Robert was awesome! Super helpful and accommodating. Definitely will be back! Thank you, Robert!

Vianca is so helpful and very friendly, is a very easy and fast check in , thanks so much

Vianca was amazing she took the time to walk me through a rental and had so much patience.

I’ve been renting from this storage place for years. Bianca is amazing she’s helped me when I needed to get a bigger one and downsizing multiple times. Definitely recommend this place

Love the new addition area looks great 👍

went to see a unit latrice was very nice and helpful and the facility was very clean looking forward to storing here when the time is right

Very nice, clean,people are grate.Easy in and out.

At first, I had trouble trying to get a unit on line. So I went to the office and got a unit the old fashioned way.... Face to face with a real live person! The young man that helped me was very helpful and made sure I understood everything. I was real happy when he rang me up and my cost was $22 less than my on line price! My 10 x 10 unit is a great deal at a damn good price.

Clean location, the doors are clean, the wireless door code reader works very well.

I am new to this area, and also first time need storage.. so i reserved and checked in personally to see the space, and I met Vianca , she was super amazing and so helpful. She took the time to help me and public storage is lucky to have her

I have a climate controlled unit which is great for not only keeping my things safe and comfortable.

Vianca & Tommie are the best! They both helped me out I love their customer service! Super sweet people god bless you guys for helping me! Happy holidays🙌

was very helpful and Compassion to my needs. I was very upset due to the loss of a job and my home needing a place to store my belongings unfortunately Her storage did not have The size storage I needed So she went over and beyond to make sure that I got a reservation online at Martinez miss California. I was very fortunate to be able to meet Vianca Gonzalez. Anyone who meets Vianca Gonzalez will get the best customer care and help. She is a blessing for me. I had to come and meet her in person so, I told her I was come to her store for packing supplies. Such as boxes packing paper and tape Wardrobe boxes. I was happy that I came in in person. Once again I left with a happy face.

Vianca is an amazing young lady. Very customer centric and the best employee that I ever met. Answers calls promptly and always ready to assist. And of course, she the reason why I’m still a customer of Public Storage.

I'm new to this location, but Public Storage on Arnold Industrial has been so great so far. I got a good price and a very clean and well lit unit. The property manager went out of their way to contact me when I needed an answer. Will be staying here for as long as I need storage!!

I can’t stand this storage facility. I had my unit broken into and nothing was done about it except whatever I did on my own with no help from the employee there. Very disappointing. Would not recommend renting here unless you want to be overcharged and underserved. Spend your money elsewhere.

Yes I had a very pleasant experience with (vianca)she was very helpful 👍 😀 and concerned about my situation.

Vianca she is a very nice lady and very helpful. Thank you for your help. I appreciate

Vianca was super amazing and so helpful. She took the time to help me.public storage is lucky to have her

Vianca was very helpful and helped me in a timely manner!

Bianca has been really helpful and knowledgeable in helping me set up my account. I've used this storage space in the past and they have always been very helpful.

Vianca was amazing! She was helpful and patient! Thank you!

Great Customer Service!

I have to say Mario is awesome he helped me on his lunch break so I could make a payment and didn’t have to come back , because I was making a payment for a friend. Now I call that OUTSTANDING CUSTOMER SERVICE. Way to go Mario Thanks ~ Debbie

Marty went over and above with customer service!! He definitely exceeded our expectations!

I was truly impressed with Mario and Vianca customer service and courtesy shown to me upon my arrival. The property was clean, orderly and well maintained. There was no trash and junk on the property as other storage places have. Their customer service friendly attitude was great. They where very patient with my uncertainty of which unit to choose that would accommodate my belongings. This was truly a pleasant experience that I had to share.

On the first day of helping a DISABLED VET, whose in a WHEELCHAIR, move his things in here and w/ no rules gone over, no lease signed, we get stuck in there and tried calling 1-800 number posted for help and TWICE after waiting 45mins the call dropped on us! The next day they call him, as we're still moving stuff in, 1st w/warning it can't happen again, but then call a2nd time to tell him his stuff needed to be moved out now and no refund for rent paid!! Then, when told that's fraud, the mngr. said, if we had stuff out by that night, he'd refund most of his money. With ALL THE TIME & $ SPENT ON UHAUL ALREADY (*1st night he took a loss due to gate code, given online didn't work, we didn't trip on them about this, but should've.) HE NEITHER COULD AFFORD TO KEEP the uhaul or ask us to miss more work to move it all again, so he told them no we will stay, since its paid for. Now, after being told I couldn't park my car in parking lot, outside of gate while unloading truck, to park on the street, they called PD and had my car towed!! Costing me well over $500 to get out!!? IS THIS REALLY HOW WE SHOULD TREAT EACH OTHER, MUCHLESS OUR VETS??! BIANCA( *store employee), you should be ashamed of yourself, bc your community surely is!!

Safe enough for me

public storage made the process of moving much more easier. warm welcoming staff made me want to recommend others to this specific Public Storage..

Thank you for the quick and safe, easy access storage unit! Just what I needed to put my belongings for a month or 2, now I’m moving into my first home! Vianca and Mario were very helpful to my answered questions. And polite!

I just moved from Southern Ca to Northern Ca and had to find a storage unit. When I called to confirm my unit I spoke to Mario. He was very nice and very helpful. Due to having problems with the move I had to postpone my move in a day later and was not sure I reserved the right size unit. When I finally arrived, Mario was an amazing help with getting me the right size unit and making sure I had everything I needed to move into my Unit. He even came by while moving my stuff into the unit to see if I needed anything. Mario needs to get more than 5 stars.

Well maintained and clean storage units.

Great customer service! Anytime I called this location with questions, they have been super detailed and helpful. The light in my unit had went out and I called and spoke to Vianca and she was very nice and helpful on how to have my light fixed. Upon arrival, I was greeted by Mario and Vianca. They both were very friendly and fixed my light ASAP.

This was my first time renting a storage unit, and Mario was very helpful, thorough, and made the process as straight forward as can be. 5 stars for this Public Storage location, and 5 stars for Mario.

Just booked my 5 x 5 space at this location and worked with Mario at the front office. Mario was super friendly, helpful, well informed and toured me through the space which is very clean both inside and out. Love the coded access and they provided the lock for this size space (not sure of the other sizes). My space is on the far side, but carts are provided to wheel things in and out and it was very easy. I needed a little extra time to check out a few things and ended up booking online which actually got me a better price, so consider this for sure. It was very easy to do...and everything is texted or emailed to you for contactless booking, if that is a preference.

Bianca was very helpful & storages seen were clean.

Vianca was very helpful, she made my move to a smaller space easy.

It’s my 5th day since I rented my storage and yesterday sec 20th I waited 45 min for the manager to open the locks on the dollies. Here I am today dec 21st I pressed the button for assistance and no answer I called the office no answer I knocked no answer. One hour waiting and I can’t get to my storage and it’s really starting to frustrate me because I’m paying for something I can’t even access.

Mario (store manager) and Vianca were awesome. They were so open and willing to work with me to resolve my issue. They had such a great attitude and their customer service went above and beyond even after all my constant back and forth calls and requests. Great service!

We are very happy with our choice with this storage facility! Vianca and Mario were both so helpful. They really take pride in keeping a close watch on the property. It’s a clean facility and it’s easy to use. The unit is a great size and price. Grateful for this storage option and for their help!

After previewing several storage options in the area, and being pretty disappointed by what the competition has to offer, I was fortunate to secure a unit for long term automotive/home storage at Public Storage in Concord. Right out of the gate I was impressed by Mario's professionalism as he proactively reached out to speak with me and offer a tour of the unit/facility before my tentative move-in date. The facility is super clean, well maintained, and top notch as I've come to expect from Public Storage. Having been a long-time customer at a neighboring climate controlled location, I can attest to the fact that the company hires quality people to manage their facilites. I love the fact that their online/app experience are fully integrated and super easy to use - being able to open the gate with the app on my phone is a game changer. Thanks, Mario, for making me feel welcomed and a valued customer. Much appreciated!

This location has the utmost professional care when it comes to customer service.10 our of 10 location,Mario made the service here so much easier with information and tools that would take weeks at other locations.thanks to Mario & public storage I was able to finish my move with no hassle

Vianca is professional and very patient. Very great customer service.

this is a late feedback. but I was renting for almost one year in a half in Arnold location and I be like to thanks to a Emely for her help. Emely is a very efficient person and she knows her job very well. She is highly layered and tries to shine in whatever way she can. I love Emely because she knows how to understand the concerns of her clients. Thank you Emely and I hope you recover soon. It was a pleasure to meet you!

Very clean easy to get in and out

Emily is FANTASTIC! She went above and beyond for me. The system had a glitch and didn't allow me to check in online so Emily arranged to meet me a half hour before they opened so I could meet up with my movers at 9:30a. She has a wonderful attitude and a great smile. The place is very nice and secure. I also got a great price!

Emily showed fantastic professional customer service! I would refer her to anybody. Companies need more people like Emily! Give this woman a raise immediately!! Five stars is not enough for Emily! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Emily is very knowledgeable, helpful, and down to earth. Great attitude and work ethic, fulfilled her role 100%

Vianca helped us get the right space. The facility is very clean.

Very nice and clean rooms and the people here are very helpful

I have looked for several Public Storage around Walnut Creek and Concord areas but, I found this place with the help of customer service agents, and they referred me to this place and I have to admit that, I found a very clean and suitable place facilities and the Kindly Customer Service that I have experienced from Emily and Nicole, its been very helpful and appreciative! I'm very grateful for everything and YAYYYYY!!! Good Price as well...Thanks and My best regards.... God Bless... Kamelah

5+ Stars! Emily was professional, courteous and thorough. She explained the rental contract details, insurance options, autopayments, etc. She showed me how to access my unit and answered all my questions and concerns. Very good experience.

This was quite possibly one of the easiest transactions I have ever done. Andrea was super nice and she showed me the unit I had originally picked out online and another similar unit as an alternative for my space requirements. This place is super clean and easily accessed. I am comfortable with my decision to store my items at this location. Thank You.

Emily was great!

First off I was helped by young lady named Emily it's nice to be greeted by someone so frliendly ! She showed me some units she had I picked the one I liked and that was pretty. Much it Emily really made it easy !I really appreciate people who can do there job !! Thank you Emily and thank you public storage !!!

Emily was a wonderful help. She knew all the answers to all my questions and she had a great smile. Thank you Emily

Thank you Emily!

Thanks! Emily You are the best

Definitely glad I picked this one, very good customer service!

Thank you so much Emily for your great profesionalism and excellent customer service. I highly recommand your storage and you deserve 5 Star! Emily is a pleasant and very costumer oriented person and always persent for your questions and needs. Much Appreciated

Emily was very helpful, great smile, excellent customer service. Answered all questions in a very professional way.

Emily is hands down the best Public Storage manager I have ever dealt with. Super friendly always smiling. Something about her smile will put you at ease. I wished that I could give 10 stars.

Manager is a sweetheart and super helpful. Always a joy. Always clean.

I love the manager Emily at this Public Storage location! She is so helpful, always has a smile on her face, and makes renting here a super easy process. Thank you Emily!

I’ve been utilizing a storage locker at this location for 5 years. I started with a 5 x 10, then moved to a 10 x 25. I just transitioned back to a 5 x 10. All of my interactions with the staff have been exemplary. Emily is very professional and helpful. I’d give 6 stars as she went above and beyond in her assistance.

The young lady that works for you is the best 😊

Emily was very helpful

Our unit was great, clean, and super accessible. Emily, the property manager, is a wonderful person. We were in a pinch and she stayed late to help us out. She even helped my roommate charge his phone. We may have arrived with furniture, but we left with love. Thanks Emily!

Emily is the BEST!

Emily has great customer service! Always great every time I come in!

I have a great experience every time I go to the storage Emily is a great help

Emily is the best.she is so nice and always has a smile. She just makes you feel better about your day when you see her smile.she is very helpful to.she knows what she is doing when it comes to the business and she treats people like family

The girl in office was great! My dad has unit there, E109 and she helped him today. Thanks for helping my dad Walter and Hugo we appreciate it a lot. I think her name was Michelle but I’m not sure! But he has had a unit there for years and public storage has been great

Quick and easy sign up with a large clean unit! Yolanda was super helpful getting us locks, keys and access. Great experience!

Yolanda and Emily are so great to work with! We got into our storage quickly and easily! The customer service is top notch!

Emily was very helpful. The prices are reasonable and the entire place is well kept and secure.

This a better storage property that I have rented space from. Emily, the manager, is not only nice, but always helpful and informative. The property is well kept and clean. I definitely recommend renting here for a hassle free experience.

I was helped by Emily who was very professional and efficient and also stayed behind a bit for my intro appointment which I really appreciated. She gave me a tour and broke everything down quickly but kindly and let me know how secure she kept the location. I'd definitely recommend.

Ok clean

Moving is stressful but Emily in the office made renting the right space and finding me the best price easy. I can't be happier with the property, convenient location and the helpful staff.

Sally was awesome!!

I had the most friendly experience with Emily. From the moment I walked in the door she was nothing but kind . During our walk thru she explained the process of renting a storage unit at this site and the rules in place clearly. The site was super clean and she was very prepared. I have used public storage in the past at a Daly City location and let me tell you customer service was horrible. Thank you Emily for your excellent customer service. You are amazing!

Excellent customer service

Great location and easy access to Highway 680 and Highway 4. I've stored here for almost 9 years. Having a live-in manager such as the amazing Emily, eases my mind when storing my things here knowing they will be safe. Emily the manager here it's easy going and will make it her priority to accommodate and help with whatever storage needs that you have. Emily is 1 of the main reasons I store my things here and that there isn't just cameras here, there's real live person security, enough said... so give her a call at Public Storage at 1870 Arnold Industrial place in Concord CA. and feel confident about storing your things here, with the property manager Emily who lives here. Thanks for reading & have a great day. :)

I was happy with my time here. Not bad at all!! It’s quite and clean. No roaming tweakers or bums here. And the staff is very helpful especially Emily the property manager!! She help me out so much !! (: Thank You EMILY!!!! -Nate

when i called this public storage and had questions on the sizes,prices,etc.i had to speak with emily...and she answered all the questions i had to the t.great customer service again...from emiy.i would recommend to a friend.

Not my first time renting their great customer service always very friendly

Emily is the best!!! She is so friendly, helpful and knowledgeable! She helped us find an appropriately sized facility for our needs. The area is secured with an individual code, and locks. She does random checks and checks the security cameras! Top notch!

OK location. Good price. Terrible gate hours!!!! 5am-5pm Saturday and Sunday, 6am-6pm Monday thru Friday. Really not conducive to this commuting region of the East Bay. Only realistic access time for me is morning before work or weekends.

The best customer service i have experienced in a while.. The Property Manager was every helpful... Thank you again

The space was exactly what I needed. Emily at the desk was extremely helpful. She showed me around and made sure I was leaving happy. Great job Emily

Emily was very helpful and polite

Yolanda was very friendly and helpful with the tour of the facility. She made sure to cover everything about the facility and was able to answer every question i had

Public storage on Arnold Industrial is Amazing they receive a five star rating from me and Emily is Awesome she always has such a beautiful smile and an uplifting spirit if I could I would give her 10 stars.... Anyone looking for a good Storage unit please consider this one for Residential and commercial units

5 STARS

The facility is kept clean and well maintained with a lot of different options in storage. Easy to use and access from the freeway. What really is amazing is the staff! Emily and Yolanda really went the extra mile to make things work for us. Moving is super frustrating when one little thing goes wrong, but these ladies did everything in their power to turn my day around and find a solution. I would definitely come back to this location anytime I need to store something just because the customer service is above amazing.

Emily is an exceptional manager and I couldn't have asked for a better replacement. Her and I have a lot in common. She takes pride in her property, goes the extra mile, and takes great care of all her customers. She has filled my shoes perfectly! You go girl!

The Public storage on Arnold industrial way in Concord has the most amazing staff there kind Courteous and they always are in the best of moods. But this one lady really stood out to me. I was having a problem I needed to move my storage. But they didn't have the right size for me. But Emily called me the second they did. She took care of my individual needs. She is compassionate and caring and understands every customer is different. And she made sure I was happy and comfortable. All the ladies are amazing there but Emily stood out to me. Thank you public storage ladies and thank you Emily.

Emily is very knowledgeable and very helpful She was even able to help me save some money!!! She also swept my space to make sure It was clear of any debris and free of ants. I would definitely recommended this place as long as Emily is the one helping you

Deena was great - miss her a great deal. Haven't had much interaction with Emily yet but so far I like what I have seen. Not sure who Yolanda is but not so happy with her. Makes back to back phone calls and does not leave messages - sorry but if I don't answer during business hours it might be because I too am at work so don't keep calling! Didn't like this facility when I first came to it but stayed once Deena took over, she really turned it around. Not so sure if I am going to stay now or not

Emily has been awesome!

Very friendly staff we pay attention to the details and Emily so do whatever is needed to make sure that your storage needs are met..... Great manager

Emily has been extremely helpfull. I just love how her energy and knowledge helps me combine my storage and work possible. She is a total joy.

Emily is inviting polite and nice

I had a excellent experience at this location! Emily Joyal really helped me finally make my right choice. Couldn’t of done it without her.thank you Emily

Thank you Emily for all your help today....

Emily was very helpful in answering all of my storage questions. She’s nice and professional. Property is well maintained.

Emily is Awsome! Great customer service, very clean facility.

Awesome service :)

Excellent service by Deena, very accommodating and helpful!!! Thank you so much!!! Was renting for over a year and Deena was excellent!!

Deena has been wonderful to work with over the last 3 years. She has been extremely supportive and helpful. We appreciate everything she has done to make us stay at Public Storage. Without her help we would have relocated.

I will miss Deena and all her help and support. I will stay here and I hope the next person is as friendly.

Deena was amazing on all levels! Seriously a God send to me while moving here from Mississippi and having no clue about how things work here in California

Deena helped me so much! Very sweet and went out of her way! Give that girl a pay raise! LOL

Deena and Emily were great in getting this set up. Process was super easy.

I had an excellent experience at this Public Storage. The prices were reasonable and there was always someone there to assist me in getting a cart. It was very easy to close out my account when I no longer needed storage. Deena and Emily Joyal were excellent at providing service and both had a good attitude. I highly recommend them.

Deena is very helpful and polite. The environment is very clean within the facilities.

2nd time customer here(moving once again). Deena is awesome. She was extremely helpful and to the point over the phone; answered all questions and set my appointment with ease. I had called the day before appointment to see if I could drop in. She was able to accommodate us and made everything simple. Keep her shes great with people and at her job

We have never used public storage but had a wonderful experience at Public Storage! Deena is super nice and easy to work with. I highly recommend this site.

Deena is great!! She explained everything clearly and we had a great experience! Thank you!

Deena is awesome. Thanks so much for the great help!

Excellence service Super helpful and friendly

place is great!!!! i would definitely recomend!!

Had a great experience getting a unit, Deena was very polite and knowledgable. She helped us understand everything we needed to know and made the experience fun! Highly recommend

I met dianna she was the greatest an put a smile on my face

I love Deena so much! She is warm and pleasant all the time! The world needs more customer service representative of her nature!! Thanks Deena!! Your the best!!!🤸🏾‍♂️💃🏾🤸🏾‍♂️

Deena was very nice, Very informative and welcoming. The process was very quick. Clean office and clean area.

I had a great experience dealing with Deena, Her professional attitude left a big impression on me about that location. I will be more than happy to recommend the location to everyone looking for storage.

Deena is amazing she goes beyond the call of duty to ensure that customers are satisfied.

I rented a large unit for a few months and Denna the manager was lots of help. My unit was clean to start and the grounds and public restroom are well kept. Thanks for you help. John S.

Deena is awesome

Dena is great to work with she always a big help the place is clean and well kept up well always be back whenever I need storage

Renting was quick and easy.

Deana & Jessica, were not just helpful but friendly too. Really appreciate. Highly recommend.

Dee and Emily were very friendly, made me feel welcome & answered all my questions! Motorcycle friendly as well.

Excellent property manager always on top of everything. Thanks Deena!

Deena is a very nice person, extremely helpful, a very happy person.

She is the best I've seen at any other storage . And I've had a few .

Very clean and great service.

Great storage place Deena is awesome

Deanna is awesome! Moved from my 10x10 into a 10x20 in record time. Thank You!!!

Deena was very nice and helpful!!!!

Deena was so awesome, she was so helpful with everything that i needed. Thank you.

Deena made the process quick and easy, definitely glad I chose this location!

The best

Deena was amazing, quick and easy!

Had a great experience with this location! Thank you Deena for being so helpful :).

Thanks for waiting for me!!! You were so helpful and happy!

Clean and ease of access

Deena was so helpful. I was in a bad situation and she helped me out greatly

Deena is awesome. Had a storage unit for a couple months at the concord location. She was really helpful in finding the right size unit at the right price. Super friendly, impressed with her customer service.

Deena is extremely helping and always accommodating. I never feel like I am bugging her. She is willing to drop whatever she is doing to help.

The staff are amazing! Love Ms. Tammy!!!!! Great service, safe, clean bathroom. Access to a decent dumpster.

Deena is awesome. She helped me move to a bigger unit for less money then I was paying for the smaller one. Very happy!!!

I came in today and as helped by Deena, she was able to get me into a unit right away. Only took a few minutes to get set up with unit and lock. She walked over to the unit with me to make sure it would be a good fit for me needs and it was. I appreciated the great service.

Fantastic service from Deena

Deena & Emily were both so helpful & resourceful. This location has excellent customer service & good people that understand life & its circumstances. Thank you.

Deena was great. She helped get our unit quick and easy. Thank you Deena.

For Emily she's friendly easy to talk to helps you anyway she can Thanks for everything

Deena was so helpful thank you!

My experience was very positive. Deena, the manager, was friendly, informative and very helpful. My account was set up easily and access to the unit was granted quickly. This storage facility is great and the service is excellent.

Deena was very helpful! Great customer service

Deena, management, was very helpful, accommodating, pleasant and efficient. I highly recommended this storage facility! =_)

Deena is the best of the best storage managers out there. Treats her customers with the most upmost respect and is very compassionate and understanding. I feel extremely comfortable leaving my stuff at this public storage location.

DEENA IS AWESOME! Super understand and was so kind to let us unload when we showed up a minute before closing. Thank you once again!!

I just want to give a big shout out to Deena the property manager at this Public Storage facility. She is not only helpful to what we need, she is also kind and very understanding to the fact that we had a misunderstanding with the time for closing and opened the doors for us after hours so that we could unload. Thanks again Deena!! You are awesome!!

Deena is awesome!!!!!!

Good job good price good service

If needed can i get 24 hr acsess to my storage

Deena is awesome and very helpful

Deena was extremely helpful. Any issues with our unit were quickly fixed.

Friendly and courteous. 5 star treatment !

Dina has been so amazing for us!!!

The staff was very helpful!

I really appreciate Miss Dina's customer service skills she does a great job every time I call even on hard days so thank you Dina

Deena ias an awesome lady and help me when I need it.

Deena was an exceptional help in the process of my renting of a unit from this facility I was a half an hour early for my appointment n she helped me right away She was more helpful and polite than i expected. Many thanks to her she deserves a raise

This Property has easy freeway access. The Property manager,Deena, is very helpful with your needs and gives you great ideas with storage issues. The property is clean and I feel very safe. Thank You Deena

Deena is the best! She helped me figure out the right size unit and to navigate the property. Her customer service is excellent.

Customer service is unbelievable extremely nice and very helpful

Deena is awesome. I really love this place. I have many other storage facilities over the years but this is the only one I recommend.

Deena is a great person and property manager. Her customer service is outstanding and the property is always clean. She takes the time to get to know her customers and that really means a lot. It is a very safe and secure property. Thank you for all you do Deena!

Deena is wonderful. Always helpful and very friendly.

Deena, in a word, is AMAZING!

Thank you Deena for your help and friendly service.

Deena was great to work with. They have a nice, clean facility. It is easy access on and off Hwy. 4. I highly recommend them.

Deena was very intelligent sweet and quick to help and she gets the job done pretty smile she was the best thanks for the good experience. Public storage is the place to be thank you very much Deena and have a good day!

I really enjoyed working with Deana. She was very polite and helpful.

Deena was awesome and I highly recommended them!!!!

Outstanding customer service. I went here with my mom to help move her troublesome and heavy couch into storage, and out of nowhere, Deena the manger approaches us purely out of her own volition. She offers to sell us plastic furniture bags to keep our couch clean and even helps us move the couch, all while communicating with us in a very cheerful and kind manner. Couldn't have done it without you Deena, stay classy :)

Deena es una excelente persona y te ofrece un excelente servicio

We need more of you in this world Deena. Adorably helpful manager.

It was good

This storage unit is one of the easiest fastest and most friendliest stories environment you could ever experience,,Deena thank you so much for all the love anf help..

Friendly and accommodating.

Deena went above and beyond to help a friend of mine move in. So thankful for real customer service and a real person behind the counter helping out! Thank you!!

I LOVE Deena!! This was such a great experience. It was easy to get storage, she told me about fun activities around town. She laughed with me and when an elderly man came in she asked if it would be okay to help him first so he wouldn't have to stand there. Which I thought was really sweet. She also called because she noticed I had a new lock on my storage, which I put on, but I thought it was amazing how she paid attention to that small detail. Within a couple days of me putting it on she gave me a call to check and make sure it was me. Truly love this place and Deena! Thank you for the easy experience.

Deena was very professional and friendly with assisting me in renting a storage unit. I feel very comfortable that all my belongings will be securely stored.

Dena is a fantastic staff person to work with and how smooth she handle my transfer. I enjoy how she explain rhe contact.

Really good!!

Deena was so helpful! Super nice and personable!

she's amazing!!

Thank you Deena for making our storage experience a positive one . Thank for being professional, helpful , polite and efficient . I'm happy that we choose your location !

Deena has the best customer service and the property is always clean and secure. I'm glad i chose her facility.

Deena, the manager, is great. She is always there to help with advice, keeps the place very clean, and was working hard to help me find a smaller unit there when I wanted to downsize. The property is large, clean, and getting there has been pretty easy for me. I am still on that property and like it.

Very clean.nice people

Deena is awesome, she put out some Fires for me today. I was missed informed by an employee that was new. She took charge and made everything right for me. Thank you so much Deena I will recommend this storage place to all my friends

Convenient location also Deena made our experience enjoyable and easy.

Wonderful experience, helpful and friendly can do personality.

fairly standard Public Storage but staff has always been helpful and cordial.

Thank you so much Deena at Public Storage! It's a frustrating ordeal to move from one spot to another and Deena came through for me over and over again with my oddly timed requests! Thanks for making my moves as smooth as possible.

Deena is the best energetic, friendly and always helpful. I love her and you will too.

She is the best , no one does it better ,the is clean ,and safe

I really appreciated the great customer service I received from Deena. This facility is very clean and operates smoothly.

Very pleasant and professional and executed business quickly

Great personality

Personal bien amable y eficiente. Lugar limpio y seguro.

The manager, Deena, was very professional and straight forward about the details I needed to understand about the facility. She offered to lend me a dolly to help move into the unit. They have an great paperless system that speeds you through sign up then sends email and text confirmations.

Really positive experience! Clean facility that is diligently cared for by Deena. Deena was also really helpful and knowledgeable. Far superior to the other facilities in the area that we've used.

This is my first experience of renting a storage. I love the way they help the customers go through the whole process. Deena is a friendly staff who led me all along. Anyana was really earnest who assisted me to start my car engine, and helped me use the jumper cable patiently when my car battery dead. Definitly considering public storage as first choice next time during a long trip!

Deena was awesome! Very satisfied with storing my belongings here!

Deena is great! So efficient, so great!

Deena took great care of me and she was very attentive. I always appreciate excellent customer service

Deena is very helpful and fabulous person

Deena went out of her way to meet my needs!

Deena! What service! Look no further, this storage facility has it all and top notch service all around. Thanks again, Deena!

Its been a great place to store my stuff! Deena has been wonderful!!

Public Storage rep Deena very helpful and pleasant

Storage site itself is OK. However, corporate service is TOTALLY lacking in customer service. They do not send receipts for payments made on line. They harass existing customers with repeated spamming emails. Abysmal!

Great customer service

Deena is Awesome! Clean and maintained property with a courteous and helpful staff makes this a great location.

Deena is really helpful! Thank you!

Very nice and helping

Wonderful customer service ! Thanks Deena!!

I like this place. The. Manager she iis very nice person

Deana is a great help and very nice lady

Zeena is always cheerful and helpful and excellent communication skills.iv patronized many storage facilities over the years and this one is in the upper echalon as far as location,securiy,saftey and cleanliness goes.Thank you very much for making this a pleasurable experience.Rick D.

Deena us why I loved this place. I needed.to get my things out and being older I needed help. She got me an awesome person at a great price to do it. Plus she was so sweet and pleasant and supportive

Helpful and friendly also has reasonable pricing also you can pull your check right up to your unit which is very helpful staff seems nice and caring

i've rented storage units in the past but none of them made me feel as comfortable & respected as Dena has. she had all the answers & made renting a breeze. the unit is clean & secure. i wish it was cheaper but nothing's cheap in the bay area. it's blocks away from the concord flea market so for me it's perfect.

Deena is super helpful!

Deena is 100%

Very proffesional .I will recommend to all my friends

Deen went above and beyond to help me out! I was trying to cancel my autopay and it was a little complicated but she was so kind and helpful and made multiple calls on my behalf because the hayward location where my storage unit was wasn't answering the phone. I really appreciate her great service and fun nature!

Deena is always around and always helpful, great attitude good vibes and competitive prices. Thanks Deena for making my experience a good one.

She was very awesome and very nice and it's too bad everybody doesn't have somebody like her you guys want to keep her you seriously might want to think about putting her in a higher level thank you

Deena the on-site manager is amazing! Very organized and patient. Extremely kind and cares about quality work. Highly recommend this facility.

What a great manager (Deena) with all the other stresses of moving out, she made it an easy process! Thanks again.

Recently had to do some work at this location and Deena, the on-site manager, was awesome. Extremely easy going and great sense of humor made the job easy. Thanks Deena.

Deen was very helpful. A keeper.

Had great experience all the time with Deena! She's always helps and friendly!

Customer service is awesome, very friendly helped me out a lot with the rental process!

Great and clean

I have been a tenant for 2 years here. With new management, there is excellent customer service. Issues are being resolved with new manager on site.

Deena was very helpful an made thing very easy for me an I think in my opinion she deserves a raise

Very helpful extremly nice very friendly happy I chose this facility

Trying to call of someone at the front office? Good luck.

Public Storage at this Location has Finally Stepped it up! Thanks to Deena! They finally hired someone who cares about us as customers. Deena is one of the Nicest persons I've met! She really shows that she genuinely cares about myself as a Customer, and my service issues handle promptly. I've also seen other customers say the same thing. Great job Public Storage & Great Job Deena! I would definitely recommend this Public Storage Location.

I have been using this location for 3 years now and have been quite happy with it. Deena has been great in her new role.

I have had a unit at this facility for several months. At one time I had two units and when it came time to vacate one of them there wasn't anyone in the office. I called and left a message that I had vacated. On my next statement they had charged me another month because I did not come to the office to cancel. Well how can you do that when there is never anyone in the office. Any way the district manager removed the charges and I was grateful. Latly I have been noticing changes. The facility is cleaner, there is always someone in the office and one time I didn't lock my unit and when I came back the manager had placed a lock on it for me. I believe her name is Denna, she has really seemed to make some positive changes. Keep it up and thanks again.

This property has really gone down hill. The grounds are dirty, they don't use pest control they have rats in the units chewing on your furnishings and they make you purchase insurance which doesn't cover this damage! Nor do they clean along the property line and the restroom for their tenants to use is in deplorable condition. It hasn't been cleaned in MONTHS if at all since they've taken over! There are cobwebs in corners and dirt, leaves on the floor, and the toilet and sink, FORGET 'BOUT IT! I'm on site several times a month and we now have to go to the office (if they're open) and ask to use the bathroom. They act like it's such an inconvenience to them as this management walks out and unlocks the door for you. The first time this happened I thought that the bathroom would be really clean as it had always been. Previous management left the door wide open during the day for us to use if we needed; they also kept it spotless. It's just laziness! As soon as I can find another large storage space elsewhere I'm relocating. I think I'll try another company.

Terrific customer service from deena..

Deena "Really helped me out" of a terrible situation! She did her part to untangle a real mess created by a former manager!

Everything is maintained properly and good customer service

Came to look at storage sheds. Anthony was very helpful and made sure all my questions were answered. Will for sure be coming here to rent when we move next month!

A big thanks to Ashley for helping me! She made this transition very easy and a lot less stressful. Great work!

Called in with some questions about my account and Ashley was so nice and patient with me. She was able to help me understand how to use the online system which will save me time accessing my information in the future.

Eric was very nice and kind. I have never rented before, he took his time with me. The place is clean and close to the free way. Thanks Eric

Do you. Know the manager Eric. He's treat

So sad that my favorite girl is transferring to another location. Utonia is the best employee public storage has. I have rented at several locations in concord and Martinez, I have yet to see anyone that tops her. I will miss her so much, I think I have given her a google before, but I really think she needs another one. Public storage is truly blessed to have her, I know she is just transferring to another location but I'm just so heart broken to lose her. This review is for you Utonia, you have such an amazing personality which is hard to find in the field that you work in. I wish you so much joy and happiness in Antioch. I am sure they will love you Love your favorite tenant lol jk Gina

Just rented a space utopia, she was great. I rented.a small unit, but it wasn't enough so she helped me with a 2nd unit. She has great customer service

If they didn't raise the rent by $10 every six months I might be able to afford to move out and have my stuff back. What a racket.

Nice and easy location near the flea market for sellers. Utonia, the Cherokee Princess that runs things is so pleasant & cordial. All Public Storage employees should take note.

Great place! Utonia was very friendly and professional, she really goes above and beyond her job. Love when I come to pay my bill she is so sweet. She keeps that place clean and under control, but with a beautiful smile on every time. Looking for a place to store your junk, go check her out. She keeps my things safe.

Jalisa was a tremendous help in showing me my new storage space when the computer wasn't working. Great service

If there were 100 stars here, I would pick them! She is truly awesome. She goes above and beyond any customer service I have ever seen. The #1 thing I like about her is she cares about her Tenants. This place is always clean, and I would tell any of my family and friends to go see her if they need a storage.

I would have never thought renting a storage would be so easy. Utonia was very professional and very helpful. I would highly recommend this Public Storage facility. I have stored at other facilities, but this one is hands down the BEST!!! Clear communication accompanied with fast service were the highlights for me. Thanks again Utonia for the great service.

Great place to store your items! I have been renting a storage here at this location for years, and I must say Utonia is truly amazing. She has a wonderful, cheerful attitude. She always keeps that beautiful smile on her face, I have seen her face some pretty tough people but she always treats EVERYONE with dignity and respect. I have been in customer service and it's hard to find people like her. I tell her when ever I see her you are such a beautiful person I'm sure we public storage is blessed to have you. This property is always clean, I feel my belongings are safe.

I lost my house a few months ago, and I needed to find a place to put my things. I came to this location not knowing what to expect. I walked into the office and was greeted by Utonia, she asked me a few questions and with in minutes she knew what I needed. She showed me the space, which I thought was two small. She insured me that with what I was storing that space would work out fine. She was absolutely right, not only am I greatly satisfied with my space. I am completely amazed but the wonderful customer service I received by her. I would most definitely recommend to family and friends, not only for the great rate I got, but for Utonia's knowledge and compassion to the situation I was going through. Great experience

The office staff at this facility does a great job! Utonia is always helpful; the facility is clean and secure. I've been then a year now and never had any issues. I would highly recommend this facility.

I have had a storage at this location for a long time, I must say Utonia has the best personality that I've seen yet at public storage. When I rented she was the one who helped me, she always has a smile on her face no mater when or what day it is. I could go on and on about her. Just coming into the office today to pay my bill and seeing her with that wonderful smile on her face brings so much joy to me. Public storage really should be glad to have her working for them. She keeps that property clean at all times. Best customer service I have ever seen. If you need storage I suggest going to this location, even if its out your way. Well worth the drive.

My experience with public storage was great. Rebecca was very professional and easy to talk to. She helped me find the perfect size i needed at a great price. She was very helpful couldnt have had a better experience without her help.

wonderful place!!! utonia is a great manager.

Utonia @ public storage is a great help & very good business

Excellent customer service,SUPER CLEAN,AND SAFE. THANKS A LOT FOR SERVICE

This storage facility I would recommend to anyone. It is very very clean., well kept area security is very good. Office staff Utonia is the nicest., most helpful., office personnel you can EVER want to work with she is very professional and when you talk to her you know she is smiling. I can't say anything bad about the storage location! Great office and wouldn't move my stuff anywhere.

Very friendly and professional customer service. Glad i picked them!

Utonia has great customer service. She is very helpful and knowledgeable.

Utonia is a great employee. Very helpful and has great customer service. Very lucky to have her on your team and is a great asset to public storage.

One of the best experiences I've had with Public Storage. Utonia, was very helpful and knowledgeable and she has great customer service. She helped us pick the perfect storage unit for our needs at a great rate. This was the perfect location. We have recommended this location to our friends and family.

Loved the service at this public storage, Utonia the manager in particular helped me out. She was so helpful when deciding which storage unit to get, had great customer service and helped in a promptly manner!

Friendly service :) I really enjoy the customer service!!

Utonia, I'd amazing! She's helpful, knowledge and honest. She helped me step of the way and got me a great deal. I love public storage!! :-)

Excellent!

Not only does this Public Storage have great rates, the location is convenient and they have THE BEST customer care! Utona, the representative who helped me was kind, friendly, and eager to help. Because she treated me like a person and was attentive to my needs, I will definitely recommend this PS site to my friends and family!! :-)

I reserved a storage unit at Public Storage and I received the best customer service from an associate there named Utonia. She had great customer service, she showed me around the facility answered all the questions that I had and even went the extra miles by cleaning my storage unit.

I have rented at the storage facility many times and I've always found that the property manager is helpful and courteous at all times I would recommend this facility to anyone in the area in need of storage

I came in not knowing exactly what I needed and had a budget. The manager was extremely helpful. She was able to get right size and a price a lot less than I was expecting. She was able to calm me down in my stressful hour. I thank her for her help.

The staff at this Public Storage, especially Utonia, exempliify excellent customer service each and every time I'm there. Whether I come to place things in storage, pay my bill, or inquire about upgrading my storage, she always answers my questions and sends me away smiling. Utonia has made me a Public Storage customer for life.

The management here is beyond wonderful! Very helpful, knowledgeable, and down to earth.

Me and my boyfriend rented a storage unit at this location, and even though this was our first time renting a storage unit, the property manager was very helpful in our needs. I was very impressed on how she always makes sure the property is clean and she goes above and beyond to make her customers happy. I would definitely recommend this location!!! if you are in need of a great place to store your belongings go see the staff at this location.

I rented a storage place at this location and was extremely satisfied with my decision. After looking around different locations near Concord, i chose this location because of the cleanliness and friendliness of the staff. The property manager was very professional and answered any questions i had. At first, i was concerned about the security, but after talking with her, i have no doubts my belongings will be in danger.I strongly recommend this location.