Public Storage Self-Storage Units at 21655 Redwood Road, Castro Valley, CA

Ann was amazing. Thank you so much!

I was there to drop something off.

Kyle he is a very employee. He explained to me everything that i wanted to know about public storage! What a nice guy!

I have had my storage unit at this location for several years and I have always been happy with the staff BUT I have to give a shout out to Kyle because he is always so helpful, courteous, always gets back to the customer and follows up with things. Thank you Kyle for always being helpful. (And the place is nice and clean)

Michael was very helpful in helping us with in finding the best and fastest way to deal with us losing the keys to our unit.

We had lost the key to our unit and needed to get a replacement. Even though they couldn’t open it for us, their customer service agent on duty on Mon July 31,2023 Michael was extremely helpful with getting us the information we needed and helped us get everything situated. Awesome customer service A++++

Hi I’m here at Public Storage Latoya was the best I love my new space

I stopped in to look at a storage unit and was greeted by Christa. Christa provided excellent customer service, was efficient and able to answer all my questions. An easy process, thank you!

Met Kyle at the bank and informed me of some awesome deals at storage! I plan on renting here soon!

Nice costumer servise and good price

I have been using this place for almost a year, staffs are wonderful. Special thanks to Scott, Mandy, and Deanne

Nicky is the best ever she goes beyond the call of duty. She wa there for me when I left my key in Stockton waited while locksmith came cut off the lock so could put my things in storage. Professionalism is beyond compare. She makes me what to come to Public Storage and because ofher I will recommend Public Storage to all family she is a keeper.

I spoke to Nicky on the phone regarding a payment issue and she was so incredibly helpful!

Really happy to have rented here. We were made to feel very welcome. The manager went out of her way to make it a very good experience ... and it was!

I was working with an employee named Peggy who was incredibly helpful. She boosted my reservation up a day and helped me with the lock on my unit. I would recommend her as a top employee for this company

New customer here , Kyle was very helpful explaining how things work.

Great service and management.

Peggy solved all my signup troubles

Just moved out here to Castro Valley and downsized in house, I had so much extra junk that I had to get some storage space. I went in person to this Public Storage and spoke with Kyle, he was the most enthusiastic person I have ever met. Love the environment and will keep my space here as long as I can!

Always great, clean and maintained, never any issues

Kyle was very professional and extremely helpful with choosing the right size storage unit. He answered all my questions and was very flexible with all my storage needs. Thank you so much!

Antes de la pandemia había acceso asta las 9:00p/m hoy en día el acceso es a las seis de la tarde.muy mal ,se requiere de más tiempo para llegar a guardar la herramienta!!!?.

Peggy was helpful at store today August 14 2022 sunday. And i really did get alot of info. Looking to working her thank you 5 stR.

I was pleasantly surprised at how quick and easy the leasing process was. Georgia was informative, efficient, and easy to work with. She has a great attitude. My only issue is how expensive my unit is. They say it's market pricing. Whatever. Great management, seems safe (no problems ever), and it's clean.

I am so happy with the service Kyle gave us he is great at helping us with all our needs and questions. 10/10 recommend Thank you Kyle :)

It's a storage facility what else can you say? My mom started her storage over 7 years ago for about 76 / month as of today she now is paying $196 / month

Kyle was a very attentive helpful person and a pleasure to deal with.

Good management

I have had a storage unit at Public Storage in Castro Valley for a few years now and it has been a pretty satisfactory situation. For the past two years it has been a little difficult to get in touch with management, but we can blame it on the awful plague the world has been experiencing. I recently had to double my storage space and dealt with Kyle to make the change and he has been AWESOME every step of the way. He assisted me in making the change effortless and I really appreciate his friendly demeanor and helpful ways. People like Kyle make the difference! Thanks!!

Kyle, is the best he is so helpful he goes above and beyond for his customer public storage needs more workers like Kyle !

hello reviewers, hope all is well, i just want to take a min of your read time to let you guys know about my amazing experience at this business facility. i and my family moved out of state but i wanted to lock up a bunch of stuff so At first, I was a bit lost, this is my first time looking around for storage units and trying this one as my first was a great choice in my opinion. I've heard a lot of good things about public storage spaces but that means nothing if it's your first time, when I walked in I was greeted and helped by the nicest employee by the name of KYLE . he let me know how it all worked in order to acquire space, helped me chose the right size boxes & lock that was available within this clean facility and even pointed me in the right direction to which size of space that I needed. it definitely made me feel welcomed and in the right hands, customer service was amazing, and I know it's not often you see a good review be posted here on google but seriously he was incredibly helpful, no cap. I'd definitely be recommending this place to my friends and other people as a place to go for storage spaces

Chelsea is the best. Very accomodating and really explained everything well. I just planned to inquire and shop and compare for other storage companies but due to her friendliness, and expertise I did not need to inquire for other companies instead rented one right away.

From the time I moved in up to now, Kyle has been so helpful, professional and going beyond the call of duty to make sure my belongings were safe and secure. Thank you!!

Kevin will take care good care of you!!!

Very friendly staff....Kyle help me out step by step being that this was my first time renting a space. Thank you Kyle.

I called today and spoke with Kyle. I explained my situation and that I need a spave ASAP. We scheduled and appointment same day and I just secured the space. Great customer service!

Great staff 👍

Lots of room

Great customer service from Kyle. He helped me with everything I needed. Definitely recommend this location! :)

Kyle was super helpful when I was deciding on the perfect unit for me. He answered all my questions and was patient and kind!!

Very friendly helpful staff!

The property location is convenient, neat & clean but the storage units are not temperature controlled, the property hours are limited and there is no elevator service for patrons. The inside units are extremely hot, absolutely no air flow. I work full time so I would have very limited access to my storage unit. And last but not least, I have a leg injury and this property does not accommodate people like me. Really sad because the attendant Kyle has great customer service skills. He helped me find a location and unit that worked for me! Special thanks, for going the extra mile by making it easy to find a location and unit that meets my needs and I didn’t have to call all over town to get a good deal!

I went to two Public Storage locations I went to the Grove Way location. I met Darcy, she was so nice. She didn't have what I needed. She did a search and called Kyle at the Redwood Road location. I really needed a function storage. One on the first floor and big enough for a washer and dryer. I just want to say Darcy had great customer service and very pleasant to work with. Kyle was so knowledgeable when I asked questions. He was really nice and kind. His customer service was excellent. Lastly, the property is very clean.

Thank you Briana for your help. Location looks great with remodeling being done

Nikki helped my mother and myself very patiently and diligently on April 30, 2021. We had to do an emergency move for my mother and rented a smaller storage and needed an upgrade. She handled that well while juggling another customer vacating. She was very polite to my mother and I. We just wanted her to be recognized for her professionalism and care. Thanks!

Thank you Bree and Kyle! Great location

Thank you Bree for your help

Thanks Bree for your help today!

Thank you Bree! The property is well maintained and clean!

I'm very happy with the service /kyle has been very helpful in many way. That's the reason I'd been here for many years. All the information I need comes very helpful from kyel. Very satisfied. Thank you.

I walked into this location 10 minutes before they closed on Sunday (5pm) to rent a storage space. Despite being there at that time, Kyle, the manager, was very professional and had a good attitude! The small storage space I rented which was 5ft x 5ft was clean and ready to use. Great customer service and got what I needed!

Moving and needed a place to store my things temporarily. Kyle was super friendly and helpful and answered all my questions. Definitely my new go to for storage!

Great customer service and very respectful. Have recommended people to this place If they are living in the east bay.

Clean and friendly place staff is warm Shivawn is always nice.

Shivawn is all over, her and Kyle are great too!

Thank you for the great service shavon.

The customer service is great and the property is clean. Shivawn always welcomed you with a smile.

Shivawn has great customer service.

Shivawn was very helpful I needed a second storage. She told me exactly what to do.

Shivawn thank you for your good customer service.

Muy bien Shivawn

Kyle was super helpful and had great customer service skills. Definitely my go to!

Kyle was an expert at helping us choose the perfect sized storage for our price range. Highly recommend

Sorry for the length of this review but felt it important for those of you who are considering leasing out space from Public Storage. Public Storage uses predatory and deceptive business practices to nickle and dime their tenants. As if moving isn't a stressful enough, they lure you in with the promise of first month free with an additional discount (told to me secretively ;;) on rent if you leave a 5 star review here. And that's the reason why they have so many. I went to public storage looking to rent a 5x10 unit. "Well, only a few dollars more you can get a 5x14 and who couldn't use more space." I was fine with that until I get a recent email alert saying the price of that unit was being raised from $129 to $160! A $30 jump just like that. Oh, hell no....I didn't need all that space to begin with. Don't buy into that same sales pitch. Another one is the BIG board about having insurance, you don't "have to" have it. Also, when considering a smaller units you are forced to buy their specialized $25 lock that only fits their kind of lock and no other. After receiving that alarming email of the rate increase. I decided to it was time to downsize, so I reserved a 5x10 unit at a "special rate" in the middle of March. FYI - If downsizing or upgrading a unit your told you won't be charged another admin fee. But when the time comes to sign the new contract either you pay the admin fee again or they will revert the "special" advertised back to the original price, nice right? Anyways, to be avoid "additional fees" I read thru the contract to be sure I was giving proper notice and what not. Kyle from PB called me confirming the reservation and was "adamant" about me going in to do the new paperwork. Adamant means he called me "everyday" asking when I was coming in. Wanting to get it out of the way and thinking I would be nice since it seemed Kyle was hard up. We agreed on meeting March 27th. With a written notice in hand (and as required) I notified them I will be vacating at the end of the month. Looking to square everything up, I paid for the month of April on the "reserved" smaller unit. Boom, done hereeee..... NOPE, THAT WASN'T THE END OF Kyle. I just got a "courtesy" call from none other than infamous Kyle informing me of an outstanding balance of $18.33. Dumbfounded I asked him to please explain. I moved from larger unit into the smaller one on the 30th, both months paid for. What is the additional charge for? His response, "Remember when we were walking to the unit and I asked you if you wanted your billing to be from the 27th to the 27th and you said, that's fine." Which I do not remember saying and makes absolutely no sense to me since the larger unit was paid and the reserved smaller one has now been paid. I said, "Your going to charge me additional fees on semantics. Here I am trying to follow all protocols in trying to avoid this bs and you tell me this!?! His response, "Well, I just don't want you to get hit with a late fee on top of this one. Lesson learned: When your down; watch out for opportunist such as Pubic Storage who will only try and kick down further if your tracking and on point. Be well and stay safe.

Thanks to Andrea for accommodation. Very professional.

Storage unit is very clean. Pleased with the service, the lady who helped me was polite and knowledgeable. Only thing im disappointed in is i paid for a 10ft×6ft and the unit is only 8ft 11in×5ft 9in and 9ft tall. May not seem like much of a difference but when u have something that is 10ft long. U would think you picked the right storage. So much for getting what i paid for😩

Andrea was an absolute doll! Very amicable and made sure that I was settled in and comfortable. Wonderful customer service!

Very clean. An employee was cleaning carpets while we were there cleaning out a unit. He did his thing and left but it felt more secure and cleaner.

Kyle was very informative and made sure I received everything I needed to get my storage unit set up. I would highly recommend coming to this Public Storage.

Andrea was the bomb she walk me though all the details took me on a tour made me very comfortable that I didn’t even second guess my choice I was locked in her customer service was excellent I would recommend this place to everyone

Andrea has excellent customer service. She is exceptional at her job. She goes above and beyond for her clients.

I had a very good experience at the location on Redwood Road

Very fast and easy rental process, which I always greatly appreciate. Kyle was very awesome in getting everything in line for the rental! Thanks!

Been at this location for about 3 years and Kyle’s been with me from the start! He’s super nice and helpful. Answers all my questions and concerns promptly. Very happy with this location and will continue to stay :)

I want to express the extreme amount of customer service provided by Andrea today! When a problem arises, without the blink of an eye, she had a resolution!!

Great Customer Service from Kyle very friendly and informative.

Got a great deal for the 1st month, storage is large and very clean.

Good customer service

Kyle Thanks

Kyle. Great customer service. I am a repeat customer and will use the services again. Highly recommend Kyle and public storage.

Kyle had Great customer service and was very helpful!

Kumar was very helpful getting me set up with our storage unit.

Kyle was very helpful. I arrived early and was able to get me right in.

Great service from Kyle. Gave me a great move-in deal and was helpful with other options.

Kumar was awesome, he was very respectful and definitely had the customer needs first on his mind. After seeing many great option we finally found one that is both perfect for my needs and doesn’t break the bank! Happy to have people like that still working in my community. Thanks again Kumar for the help!!

Can I access my stuff before 6

Onsite manager "Kyle" does a good and efficient job maintaining property he enforces the rules of facility very politely seems to know what's going on and who is on property and can be found easily during business hours.. I recommend this location I feel my belongings are safe and watched over

Kyle was hekpful with optuons for storage my thing. Thank you for hekping me find.

Kumar was incredibly helpful and made the entire move-in process smooth and easy.

Thank you Kumar for excellent customer service.

Kyle was very helpful..

Kyle was great.. a-1

Had a great experience with Kyle. He was very helpful when helping to pick my storage.

Kyle was extremely helpful, knowledgeable and efficient!

Very nice, professional, great customer service.Thank you Kumar.

Kyle was helpful and explained the whole process very thoroughly great worker

Kumar was very helpful

Great Service from Kumar

Kyle was professional and helpful when I needed to store my vehicle. Paperwork, billing and details were handled efficiently and accurately. And my car was completely safe!

Kyle

Quick and easy sign-up process with helpful and friendly associate Kyle.

I’ve been doing some ”Spring Cleaning” & needed supplies (boxes,packing materials etc.) I chose the public storage in Castro Valley across from Trader Joe’s. I was helped by a representative who was so professional & knowledgeable about what I needed. She was very pleasant and patient with me. Her name was Darcy. It was very refreshing these days. Yours truly, Lucy Mears

Kyle awesome

Emmanuel is super friendly and knowledgeable about the storage units’ dimensions and prices. He even helped us move the boxes to our car after we paid (: Would come here again because the location is very convenient.

All I have to say is Nicole is awesome! She is so helpful. Most of all she's got the best personality and uplifting spirit. Unfortunately she also witnesses a lot of my fumbles and reminds me to brush things off and take life as it comes, with a smile! I truly believe it's the little things in life that mean the most and customer service is one of those things that many businesses are lacking but not at Public Storage Castro Valley especially having an employee like Nicole on their team.

Kyle was very helpful and was very patient and professional! Thank you!

Kyle was very helpful and efficient in details of renting my storage

Very fast and hard working employee!! Very glad with my process!!

Great place, incredible prices! Kyle is super nice, very helpful!!

Kyle is friendly and willing to help to satisfy our needs, definitely come here again.

Best customer service, Kyle was a amazing explain everything. clean office, great location. I definitely recommend this place

For the past couple of months I’ve been struggling trying to find a storage place for my dad‘s belongings. He recently passed back in January and I just flat out don’t have enough room in my own home. I’ve been shopping around but when I came to this public storage in Castro Valley, I was able to get the help I so desperately needed. Kyle was more than helpful with giving me recommendations and a decent quote, He really went out of his way to guarantee to me that my items will be safe. In the past I have dealt with some shady storage companies.Thank you so much Kyle!!

The service is great!

I called San Ramon’s location searching for a smaller storage with elevator access this morning, and they referred me to Castro Valley. I provided my contact information over the phone, and was told that someone at Castro Valley would be reaching out soon. Not even five minutes later, I received a call from a representative named Octavia. She was pleasant over the phone and helped confirm my reservation. Octavia also was the same office rep to assist me upon arrival. The grounds look clean and the location conveniently located next to the freeway: Thank you

Kyle was amazing & very helpful!! Ordered my storage space right then and there!!!! Thank you for your great customer service Kyle!

Good deals, clean!

Friendly staff and a clean facility. Nicole helped my family and answered all our questions! Great location too!

Kumar was a complete HELP. EVERYTHING I need he provided GREAT SERVICE ✔

Very pleased with Kumar and the staff. Professional and straight forward.

Public Storage increased our monthly rent by over 16% after 4 months just because they can. They reserve the right to increase the rent at will and by whatever amount they see fit. They claim this is a ‘flexible’ solution.

Updating Review: It's been a few years since leaving revie. I would like to recommend this property! I'm not sure if Georgia is still managing, and I would suggest Public Storage in Castro Valley before any other. *** I am relocating back to Castro Valley next month and I fully intend to call Georgia (Property #08025). I hope she is still there. I received excellent service and attention both when moving in and moving out. When it comes to my storage needs in Castro Valley, CA, I only consider the Redwood Road Property or the Grove Avenue and Redwood Road Property. I have received the best service and care from GEORGIA and DARCY. Thanks So Much!!!

Kyle was very helpful and knowledgeable. The process was quick and simple. Highly recommend this place.

Briana help me today.This is a great location

The place is clean and easily accessible and in a pretty safe area. Kyle is super friendly and makes sure all your needs are met, he’s very accommodating. I definitely trust this place with my valuables

What is the cost for your largest storage?

If you need any help, Kyle is simply the best! He is a genuine and helpful representative. He really makes sure your needs are met. I had a great experience with him here at this location.

This place in castro valley had some units broken into. Although nothing of mine taken a huge mess was left. A key was made for my lock which took probably 20 min to open. So what do i get a few months later (march) my unit goes up to pricey now soon it will adios- baby.......

Darcy was very professional and helpful. If I need another storage I’d go to Public Storage CV.

Kyle is the guy you want to talk to, he was really helpful. I found the whole experience really straight forward and the staff made things very affordable. over all I would definitely return for my future storage needs.

Good facility and I felt safe putting my stuff in there. Kyle does a good job running that place. He always makes time to help you out and always followed through. Thank you!

Looks very secure.

Great service and clean facility. Kyle is one of the chillest dudes I've ever met. Always nice, calm, and approachable. The place is close to the freeway so it's at a convenient location. Highly recommend especially if moving is stressing you out!!!

If you ever come to this public storage make sure you ask for Kyle. He is very helpful, professional, and efficient. I was recently evicted from my home and had to find a storage space on short notice. He answered all my questions! If you are ever in need of storage space in Castro Valley I suggest coming to this public storage. (: 👌🏼👍🏼🙌🏼

I was over at Castro Valley Hayward Storage, then I went next door to Public Storage because they were not only cheaper, but more importantly, they were a lot more personable. They take the time to get to know you and are very helpful as they understand what transitions in life may warrant needing to store your belongings. The staff are super sweet.. Deena is a great new addition, we all really like her. And Darcy is not just the manager, she is also a great friend. She was very helpful to me when I was getting all my things into my storage before my flight took off for Hawaii. I wouldn't have made my flight without her help. Darcy rocks. I returned six months later and now getting ready for my next long journey... It's my friends here at Public Storage who help me embark on my journeys and rest assured my things are safe when I'm far away for long periods of time.

Amazing service for me during a difficult time. So fast, quick and easy. Highly recommend. Kyle gave incredible service.

Kyle was very helpful and the renting process felt professional and organized. The facility is smaller than most storages I've been to which actually made me feel more secure in storing here.

My experience at this place was very nice thanks to Kyle is very professional and patient with me. I highly recommend it

Thank you for all your help 👍

Alyssa is efficient , professional and helped us very well with signing up for our storage

Couldn’t ask for an easier check in. Alyssa, was delightful, funny, and made getting our storage easy.

Kyle was very helpful when i came in for my storage room made everything real simple and was very polite.

Kyle was awesome. Very helpful and answered all our questions fast.

Very expensive storage. The large unit was over $350/month!

GREAT CUSTOMER SERVICE THE BEST I HAD IN A WHILE ALYSSA WAS GREAT. GREAT INTERACTION WITH MY DAUGHTER AND ALL

I have delt with public storage throughout the bay area for several years. By far public storage on Redwood Road in Castro Valley has the BEST customer service! The manager Darci has made our use of public storage such a breeze! Thank you for your amazing service!

Have had a space here for years with no problem Alyssa and Kyle have been very helpful whenever I needed assistance. I can recommend this location gladly.

Great help!!

Alisa was great! She helped us with everything we needed and was really nice! Definitely got our unit here.

Alyssa was amazing!!

Kyle was very helpful and kind while guiding me through the process of renting a storage unit. Kyle was very knowledgeable and quickly answered all of my questions during the set up process. The property is very clean and exceeds my expectations.

Kyle is very friendly and helpful every time.

Kyle was a very helpful server. I appreciated such a genuine, patient, and kind person to do business with. Thank you public storage :)

Recently rented a unit from here, extremely pleased with the service and the location is very clean and safe feeling, very convenient too. Kyle helped me and he was very helpful and patient with my questions, would recommend this facility to anyone looking for storage

Haley at the front is awesome and very helpful

Great service from management thank you for your service

I got great, friendly service. Kyle was super helpful.

Kyle was very attentive and profession

Very professional. Recommended.

I had a great experience at this location. They had everything thing I needed for packing supplies

A+ Service.. Georgia was great!

I'll never come back to this location. Moved over to the other store because of an issue with one of the employees. Stay away from this location if you value your items. Smiles attract more business than scowls.

Georgia is a polite and by the rules person which I like a lot. she is always ready help. her dedication to the security and knowledge to the business is wonderful. would love to see more people like her.

The Redwood Road facility is an excellent storage site. It is clean, secure and most of all well-managed by a personable and professional site manager, Georgia. Over my many years with Public Storage, Georgia without a doubt stands out and is to be commended for a job well-done.

Tons of rats!!!! Stay away!

I would like to applaud and give HIGH 5's to Georgia who is the on site person at the Castro Valley Public Storage location. She has always been very pleasant and helpful to me as well as other customers who have been going to this location for years. She has represented this company as a loyal employee. Very passionate about her job. I would like to thank her again for always being the person that brings a smile to her job and sharing it with everyone that comes through the door.

Georgia is great, always helpful and friendly.

Great experience. Staff is helpful and recommend to anyone looking for storage facility.

I recently downsized to a smaller unit here and Georgia made the transition so easy that I got it done in one evening and now I"m even saving money to boot!! Thank you Georgia!! ......Geogia was delightful as well as helpful. our move to this property was stress free!! I would definitely use them again.

Georgia's awesome. Thanks for the help

This review is on behalf of my mother, Tami. Riddle.i have been with public storage about 3 years and Georgia the property manager is one of the reasons I stay at that location she's friendly helpful and cares about the people she serves I would vote her employee of the year if I could

Georgia is very helpful, courteous and has excellent customer service skills. She is very dedicated in her role which she takes very seriously and adheres to all policies. She goes the extra mile to make sure her customers are satisfied and is always willing to help. She deserves a promotion, salary increase or bonus because of her outstanding work. I would recommend she be rewarded for her diligence in customer service.

Excellent place, clean, very central. next to freeway 580 and not far to freeway 880. the staff is friendly. I definitely recommend this place.

Your stored items are in GREAT hands with Georgia, the property manager, and Chris, Georgia's assistant.

Helped me out in a bind. Needed 10x20 storage unit with just few minutes notice. They got my in a $343 unit for 1 month for only $50. Great service, clean, secure, affordable.. Georgia is a peach!

I rented their for almost 3 years. Never had a problem. Just a good place to store your things!!!!

Finally ended my lease here after 3 years of storage experience. Gonna missed Georgia a LOT. Great storage location right by freeway, awesome customer services, clean and neat property all around

Property Manager Georgia has been very helpful with us. I highly recommend her for future promotions when possible. She is very firmed with Public Storage policy and yet very friendly. It is a pleasure to rent a space in this location. I will refer this facility to my friends and families.

Georgia, the property manager is very nice and a good manager.

my time with public storage was great georgia is the best ive had other storages but this one with georgia is the best

It has been very good come and go with no problem

An outstanding place to store your stuff. The staff is always pleasant and courteous, the prices are market-competitive, the units are secure, and the property is always well-maintained. What more could you ask for?

Fantastic customer service provided by Georgia. When it comes to storage, she's the cream of the crop! She got boxes coming out of her ears. Great deals.

The best storage ever never have to worry about my stuff it's safe and the staff and management are great .

What a fantastic worker Georgia is she's great with the customers response to your needs as soon as possible

I have rented at this location multiple times, property manager Georgia has always been very friendly and helpful. This location is located very conveniently to the freeway, easy access. Property is very clean and safe. Come rent here if you need a storage space.

my experience at public storage on redwood road in castro valley has been excellent.the property manager is Georgia and she has been nothing but helpful and kind and always answers any questions i have.she is not just a business woman,she is like a friend.if i could pick 1o stars instead of 5 i would.

I have been with public storage for 8 years. Manager Georgia has been an absolute pleasure to work with, she always goes above and beyond for me and other customers. This also very clean and convinient location. If you need to store your things safely this is the place. Come to see Georgia!

A very clean and convenient property. Georgia, the property manager, is professional, courteous and friendly. My short stay here was very good.

Twila was friendly, and professional. Enjoyed my rental experience.

5 out of 5 for this place, great manager in Georgia

This is a great property to safely store your belonging s. One of the reasons i have stayed at this location for so long is also because of the property manager, Georgia. She is very friendly and always goes above and beyond. If you ever need storage come to this location! The best storage place in castro valley.

I was just beginning to shop around for storage as I am getting ready to move and Georgia provided me with great service and answered all of my questions. She even made some suggestions on merchandise that I wouldn't have even thought of. Thank you.

Geogia was professional, delightful to speak to, and very helpful. She took the time to show me the spaces available and when the opportunity presented itself I was able to move my trailer to a more accessible location without much difficulty. Our trailer is now in a space easily parked whereas the previous space was difficult to get into. The online discount allowed us to get in ...as my wife and I are both retired and have limited income. The location is great...located near an on/off ramp to I-580. Overall a great location and excellent help.

Customer service was great and the property is always clean. I would recommend family and friends. I wanted to add that Georgia is always pleasant and very nice to talk to.

georgia provided me with great service, very friendly

I was in the throes of crisis..abruptly splitting from my partner, with a toddler in tow. Georgia made me feel welcome, safe, and in the right place. Set me up with a small drive-up unit close enough to the front to not feel isolated, yet tucked back in for privacy. I never felt like my property was at risk of being damaged or stolen during the two months I was there. Being temporarily homeless/moving is stressful enough without having to worry about YOUR STUFF, too! When an apartment finally came through, it was easy-peasy to clear out and move on. Too bad they don't pro-rate after the 10th of each month.. :-( Another plus, the location: on a main road but not in the center of things. And the 580 is right there so when it's time to move, you're gone. Unfortunately, there was no $1 promo rate for the first month due to their nearly full capacity at the time. Who wouldn't thunk? Thanks again Georgia for normalizing my PS experience and running a smooth operation. You're so totally on top of your game and it shows.

Georgia at Public Storage provided outstanding service when showing and reviewing the applications process. I was able to store my vehicle and belongings while I worked overseas.

Georgia always greets with a smile and friendly conversation. Knows you by name and you don't even have to give her your unit number she already know it! processes your receipt in literally a minute! Thank you Georgia!

I would highly recommend the Public Storage Redwood Road location. I recently had to evacuate my home due to a fire. The belongings I could salvage, I stored at PS. The staff was absolutely wonderful in understanding my plight, and helping me get the best deal. The location was very secure, I never felt uncomfortable, when I needed to retrieve something from my unit. You can't go wrong by choosing this your location for your storage needs.

Georgia was extremely helpful and thorough. She made it easy to rent the storage locker. Her good attitude and helpfulness made renting through Public Storage a wonderful experience. Thanks so much, Public Storage!

Georgia is a very nice lady and she is great at managing the property. She always greets me with a smile and answers my questions with ease. I would highly recommend this location to friends. Sincerely, Dana P. of San Leandro, CA

Customer Service at location 21655 Redwood Rd is excellent. Georgia is always willing to help and take time to serve all her clients. She is always willing to go extra miles to help her customers. Great job!

I would like to say that the employee, Georgia is great. I stopped by to buy a few boxes and she was very customer orientated She was very friendly and she gave me ideas on how to pack my items. Thank you Georgia!

I have always had a wonderful experience at the Public Storage office located in Castro Valley. This location is where I chose to pay my bill. Georgia has always been a joy to work with. She is Very Helpful. Keeps me updated on vital information and has always took time to address any concerns I might have. Georgia you're a wonderful lady.

Aman was a great help. he was very informative and kind. made my move very easy by keeping things very organized and thoroughly explained. was there to help anytime i needed it. 5 stars and will refer friends here. thanks aman!

I have been renting with Public Storage in Castro Valley for many years, and I have found Georgia's service to be far superior to any other managers that I have encountered over the years. She responds to problems immediately, is extremely courteous (even with difficult clients), and is always available if help is needed. She makes an extra effort to keep the property clean and tidy, and has wrestled with the computer system, making sure there are no errors in bills and statements. I have seen her go "beyond the call of duty" in many cases, taking care of large, unwieldy items abandoned by difficult or discourteous clients, and also taking extra effort to return lost items to other clients. I have found renting with Public Storage a pleasure since Georgia has become property manager, and her presence has been the main reason I have kept my belongings at this location.

I have been at public storage for the past several years and the service has been outstanding. Georgia has been very helpful and professional. She has gone out of her way to provide customer service above my expectations. For example, she notified me when my car cover had flown off my stored car (due to the wind) and even placed the cover in safe keeping until I could come and re-cover it. She works hard to keep the grounds secure and clean. I highly recommend storing at the Redwood Castro Valley Public Storage and say hi to Georgia from me.

It was my first time using a public storage unit and I am very glad to have gone to this location. I wanted to make sure I understood the details before I signed anything. I was helped by Amandip who took the time to explain the process of obtaining a unit to my father and me thoroughly. I would recommend him and this location to others looking into a storage unit for their belongings. Yay for less clutter at home!

Very nice clean facility with excellent customer service.

Georgia is nice and helpful. Whenever I need help, she is always there to help out. Most important, she always get the problem resolved. It is a pleasant experience to rent the storage in this location for the year.

This review is for Georgia. She is very professional, cordial, and a pleasure to work with. Thanks Georgia. From Walter Blake

I rented a unit there and was very satisfied with the customer service. I will definatly be a repeat customer.

Nice and friendly and helpful great place to rent a storage locker

Georgia is very helpful, nice and kind. She is a people person and makes renting at this location very worthwhile. I would not rent at this location if she wasn't at this site. Please keep up the excellent work Georgia! She keeps the property very neat and clean. I always enjoy coming to my storage when Georgia is working. I've never had anyone this pleasant when I rented from other locations. We wish more people could be like Georgia!

The facility has drive up access, which is very convenient and was well maintained. The sales associate Kamika was extremely pleasant and helpful. I would recommend this business to all of my family and friends.

Georgia is a Great Manager and I Highly Recommend this place for your storage needs

They raised their rates 20% this year at this location. It is hard to find a cart to move items from the car to the storage unit. If they enter your name wrong at the front desk (which has happened twice), you will not get your emails or bills and they won't correct their mistake over the phone, you have to come in to fix it in person (what a hassle). If it was not such a chore to move, we would be out!