Public Storage Self-Storage Units at 2497 Grove Way, Castro Valley, CA

Out of all the locations public storage has, Peggy's location is the best. She's professional, clean site, and super helpful!

The onsite Team at this location Peggy & Christa are extremely friendly and very knowledgeable!! They made my move in a breeze and took the time to find my perfect storage unit for me ! I would recommend this location to all my friends and family 💕

This was my first time at this Public Storage location and I was helped by Peggy and she was so knowledgeable and helpful. I felt so welcomed and she was very professional and nice. I will definitely come back and I recommend that you keep her and possibly promote her because shes doing a wonderful job for your company.

Peggy was the best hands down need more of her kind.ill be back because of her.

Very thankful for the experience I had at public storage, Peggy was the sweetest and nicest person to me the day I came in looking for a unit got me in and out pretty fast, just want to say thanks again 🤝

Had a really great experience at this location. I was helped and not overlooked and I got all my questions answered. Peggy was very helpful, seemed very knowledgeable about prices and sizes. Very nice and down to earth. I'm not sure how far she can go with public storage but, she definitely can go to the top.

Nicky was awesome!

I had the most pleasant and helpful experience. Thanks Christa and Peggy for helping me with my rental.

Ms.Peggy was super helpful getting me set up into my storage unit and went above and beyond to assist me with whatever helped I needed during my move in and move out!

Peggy was always a great help to whatever issue I was having.

Nicky was fantastic! Extremely helpful and professional during my move-in.

I just wanted to say I visited this location yesterday looking for a place to store my belongings. The property manager Peggy was exceptional with her customer service. Very helpful, caring, and provided all the information I needed for storing my stuff. Clea property by the way.

Chelsea and Peggy were extremely helpful and helped me lock in my rate!

I reserved online night before and chose a specific unit at a specific rate. Peggy was amazing. She called and introduced herself the next morning. I came in, she showed me around the building and my unit and then helped me finish the process up front. I got the price that was advertised. She was very helpful and personable. The gentleman who helped me on the phone to make the reservation was very helpful as well. Definitely felt comfortable and the whole process was very simple and straightforward. Thanks.

Peggy is wonderful and very helpful

Chelsea and Christa are rock stars at this location. Very knowledgeable about the products offered. Excellent customer service rendered and all questions about the contract answered. Top tier conversation skills. Talked me into renting a 10x20 when I was just going to get a smaller unit. Same day service as my appointment. Very happy.

Chelsea was amazing! She answered all our questions, laid out our options and helped us do what we needed to in a short amount of time. She was also friendly and professional. So great!

Chelsea was super helpful and super quick. Resolved my issues and got me set up in few minutes.

Peggy and Chelsea were so helpful and accommodating, really recommend

Chelsea gave me great service!

Peggy was very quick to address our concerns and remedied them immediately. She is polite and caring. The facility is clean and we have been satisfied by management. On return 03/18/2023 Peggy was again very helpful as well as Chelsea. Both were very friendly and assisted my husband and myself with renting another unit. We have been quite happy with the staff and their concern for the renters and their needs.

Nicole was extremely helpful. Very clean facility. Need more rolling carts during non office hours. Update March 18, 2022 Needed to. downsize our unit. Peggy and Chelsea were very helpful in assisting my wife and me. We have always received outstanding service every staff member at this location. Good,caring customer service is exceedingly rare nowadays. Thanks Peggy and Chelsea!

Quick and easy to get storage! Nice facility.

Great customer service. I called in the property in the morning about my early move-in, left a message and got a call back from Chelsea. She helped me on the phone and in the property when I moved in, great and efficient customer service and save me much time. Thanks Chelsea.

Peggy was helpful in sorting out payment and increase!

The worst experience ever. Multiple break ins here and they have not added security measures. Darcy was zero help in trying to find out who was behind my theft. She was no help to the sheriffs office either. There are cameras on the property but none in the actual hallways. DO NOT RENT HERE.

Thank you so very much, I am very pleased and gracious for Chelsea being here all the time and always wanting to help.

The front desk attendant Chelsea was extremely helpful and very knowledgeable.

Tristan was excellent

Nicole help me this morning and I must say she has excellent customer service and cares she is the five star employee need more people like this person around.Thank you Nicole for your kindness.😊😊

Nicole the new manager keeps this place cleaner than ive ever seen this place it is so refreshing . She is always so kind and friendly

非常恶劣的行为，他们的网站发邮件是不回的，搞得取消仓库迟一天，问可以退费或计日收费吗？答案是找客服，客服没人接电话，最终是钱不退仓库也关了，管理松散，霸王条款

The new property manager is just simply amazing she's focused and driven her vision is spot in and she has a personality type that us a rare find public storage really scored high points funding this I e because she is by far she is best I have seen yet. One of the things I really like is that she does truly care about people she goes out of her way to say hi that is rare to see. Way to go Rick Nicole is awesome man don't let her go this team is amazing fantastic job Nicole I'm proud of ya!

Nicole is awesome! Very professional, helpful, and friendly

Ok

How do I sign up for automatic payments for unit A335?

Nicole was so exceptional and very thoughtful 👏🏽, last week when I was there, cleaning out my mother's storage unit. I can't thank her enough. She made my day better.

Nicole was professional and courteous. She was extremely patient with my mother as she worked to downsize her storage unit to a smaller size. Nicole stayed over an hour after she was off to ensure that all was handle to our satisfaction. Would highly recommend!

Nicole was absolutely amazing Helped me take care of a late fee and was extremely helpful

Nicole was awesome. Showed me the space and got my storage unit for me quickly! She was very informative and a pleasure to work with!

Excellent service, very friendly and helpful staff. Also great pricing and quality of supplies. Thank you so much.

Please stay a way from this place they ruin my client stuff they not responding any calll my lawyer will inform them soon 🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨stay away if you don’t want you stuff get wet

THE WORST SERVICE EVER!!! My storage was flooded i lost 90% of everything. My renters insurance will not cover it because the roof of this place has SEVERE LEAKS... Darcy and Rick Bartlett owner response is OH WELL

I had an absolutely amazing experience today with Darcy. I have had a storage unit here for almost 2 years now. There was a concern pertaining to my unit at which point Darcy went above and beyond to ensure I had my issue ameliorated. She is affable and professional. Also, the upkeep of the building is well-maintained. Highly recommend.

Darcy, one of the employees here is great! She is very helpful and makes sure you know where your unit is and answers any questions you may have. So far I like that I have a unit here the place is not dirty and it is in a good area.

Great overall experience. Darcy was always kind and very helpful. Clean facility and would recommend to anyone looking for storage in the area.

Darcy was such a pleasure to meet and she made the sign-up a delightful, social experience. What a nice lady!

This is my favorite Public Storage location. Darcy has always been so helpful, attentive and kind. The process of setting up and managing my unit has been seamless! Thank you again for all your help Darcy.

Darcy is the best. She’s always there to help me when I come in and her jokes cheer me up when I’m feeling down. She’s a great asset to the company

Great service !! Thank you Darcy for making our experience super pleasant!

Ms. Darcy was a big help. She was able to find me the best deal in town.

Friendly staff and nice, clean units.

Excellent customer service. Two thumbs up.

Just reserved a unit and Darcy was a pleasure to work with! She walked me through the reservation and only took a few minutes!

Super easy and extremely friendly service. Needed to upgrade our unit to a larger one, and completed the task quickly and easily! 5 STARS to Darcy for the assist!!!!

Darcy is absolutely wonderful. She has great customer service and just a all around great personality!!!!

Darcy was so incredibly helpful during my move out process. She made it quick and easy, and was super friendly even at the very end of her work day!

Kevin delivered top-notch customer service throughout. Not only was he very professional by greeting me with a smile, acknowledging me while I waited for him to help the previous customer, by taking the time to give me a tour of the units he was also completely focused on the task at hand; in no moment he looked at his cell phone to read or send texts which is very refreshing! I highly recommend this storage facility. A+

Amazing!!! Super easy and fast service. Darcy the manager is so sweet and got me in my unit comfortably and fast. Thanks so much for helping my move go easy! ^-^

Fantastic customer service. Very clean unit. 5 star

Ms. Darcy went out of her way to meet my needs and requests and even triple checked to give me the best promotions possible. The property is clean and well maintained and makes me feel so comfortable leaving my items on site.

Love Ms.Darcy shes always tentatively very helpful kind and courteous. She brings smiles all the time.

Darcy was very helpful, willing to seek help from her whenever needed, very easy to talk to and deal with.

Little pricey, the two people that had the morning shift we're very friendly and very professional, easy access to any storage unit, this place is spotless, definitely highly recommended.

Kevin was super amazing make the transition perfect and smooth super professional. Place is amazing very clean kept up really well and climate controlled this is the place to go

Great service, clean facilities, everything was easy here! Solid rental rates as well - highly recommend as a storage option in East Bay.

Its always a pleasure dealing with Michelle at the public storage. She is always courteous, friendly, and helpful. I am a customer for the past 10 yrs. I have seen managers come and go. She always has a smile and stops by the unit when I am there to say hello. This place is clean and makes me feel safe and secure. Good job! Michelle and PS.

I've been using this Public Storage for several years now and have had a very good experience with not only the property but also with a particular staff member named Darcy. Darcy is always friendly, personable and professional and goes the extra mile to keep customers happy with this service. Thank you, Darcy, for all you do!

Darcy was very friendly and knowledgeable. Thank you Darcy!!

Darcy is by far the best customer service public storage helper I have ever met!! She helped us with the first move in and this second one was even better!! We adore her!!!

Darcy was extremely helpful and always makes everything quick and simple

Amazing customer service, easy simple process and the space unit looking great with a good price as well 👌🏻👌🏻

It was the best customer experience I've ever had in a long time, darcy was extra helpful and she really helped us a lot, I'm really glad we came here

Great customer service (friendly, well informed, helpful)! Convenient location! I'll use again when I need a storage space!

Darcy at Public Storage is the best! She was so friendly and helpful. Her customer service is above and beyond! The entire facility is very clean and well kept. I highly recommend Public Storage on Grove Way.

Great place!!

I have used public storage for over 7 years and met Darcy at the beginning. She is a terrific representative for your facilities. I’ve occupied units at the two Grove street locations and the customer service has always been excellent ! I am leaving at the end of the month, and I will not miss the payments but I will miss seeing and talking to Ms Darcy! She made it all worthwhile!! If you need a storage unit, check out the ones on Grove street. You will get to meet Darcy!

Great customer service always. Fast, understanding, and helpful.

This place is fantastic for getting moving supplies and Darcy is just a wonderful woman, who works there. She assisted me in finding the correct size box I was looking for.

Darcy was really sweet and informative. Great help.

Great customer service!!!!

I promised the ladies I'd rate yesterday, and I am. They've been very wonderful and accommodating. This has definitely been the best storage experience I've had compared to previously, and compared to what my relatives deal with. Honestly I'd recommend this particular public storage for anyone looking. Three floors and they still keep every floor clean. There was even a leak in the neighbors unit at one point during a rainy season, and they called me to go check and make sure mine wasn't getting leaked on too. They are just on it with everything. It's definitely deserving of the 5 stars. And I don't often rate anything 5 stars.

Andrea" Did an excellent job in assisting me with my storage help and needs today.

Place is clean and well maintained. Darcy and Andrea are so sweet and helpful. They made the horrible ordeal of moving a little nice. Thanks!

Very attentive. Andrea was great!!!

This facility is very clean and maintained Darcy helped answer all our questions keep up the good work I would recommend this facility to anyone looking for a storage unit

Darcy helped us and she is very helpful and courteous, I would say she is one of the best customer service person I have encountered, you need more people like her!

Darcy is very helpful and the best, could not be more pleased with her assistance

The location is nice and clean! I always feel safe there and the staff is super friendly. Plus the climate control is nice and its cool in the summer so my things wont get ruined by heat.

I've been using Public Storage for years, it was a no brainer when we needed another unit, to go see the ladies in Castro Valley!!

I’ve never rented a storage before so I had lots of questions. Darcy was absolutely amazing and very personable, she answered all my questions and gave me some really great tips. If you’re considering a storage unit I suggest calling the locations yourself and not the call center they don’t have a whole lot of information available to them. Nicole Center gave me everything I could see myself online. Darcy gave me the information I needed to understand the space I was renting. From lighting to access to help me decide which unit would help me in the long run. She’s pretty funny and direct not that fake customer service.

Nice clean facility, hours are more than reasonable. A huge bonus for me is the size of the elevators! I've been to other storage facilities and you could hardly get a cart in, where as these can easily fit two. Darcy at the front office is friendly and extremely helpful with any questions you may have.

Great service and good help from Darcy.

Darcy has been a very positive person and helpful as usual has helped us for over 10 years and has been great with your company. thank you very much Jackie and Steven Chow

Darcy was very helpful by giving us some tips and tricks and super funny too 😅

Darcy provides exceptional customer service! Secure place for storage.

Darcy is always friendly and helpful. Great customer service!!

Very pleased with this public storage on Grove in Castro valley. The online setup is seamless and easy to navigate. Public storage texted me timely updates with all the information needed to find my unit. When I arrived my unit was equipped with a lock and insurance information inside. The staff is super friendly and knowledgeable. Thank you so much Darcy for assisting me with my questions.

My experience renting storage space at this location has been a positive one: The facility is clean and organized. Moreover and of utmost importance is the STELLAR service provided by both Darcy and Jackie! They are so helpful with anything I have requested information about or assistance with. Their prompt attention and service has made my storage rental experience a great one. Thank you!

Darcy was incredibly helpful and quickly found us the perfect storage unit. She was very personable and professional. I'd definitely recommend this place.

I have been a customer with them for over 2 years. I have to say that the staff there Especially!! Ms.Darcy are very friendly and helpful. But the most important thing to me with having my things stored there, is that it's a very clean well kept location even the restroom is clean. For me that's huge because I DO NOT USE PUBLIC bathroom's, but this was an exception to my rules of using public bathroom's.

Nikki and Darcy are really helpful with our storage rental.

The experience was great customer service was very informative I definitely appreciate the kindness and the time token to explain before purchasing my unit

The service provided by Public Storage exceeded my expectations from the online support to the in-store resourcefulness. On Saturday I set-up an online account to reserve a 1st floor 10x15 unit. After the reservation, Darcy called and confirmed my information and also found a couple of errors on my profile. From there we visited the store to finalize our rental space. Jackie & Darcy were very helpful in assisting us on items we needed for our move and helping set-up our account. I highly recommend working with one of ladies to reserve your rental space today! The location was very well kept and easy to access rental units.

Always clean and staff is very friendly! Darcy Jackie and nikki are all very helpful!

Public Storage has proven to be a worthy facility to keep my possessions in safe keepings...would like to give a big applaud to Darci. As she is very helpful,informative and professional... A great asset for public storage..😇

Thank you so much Darcy was great in helping me rent and thank you Jackie . Very helpful

I will admit, I am from Boston MA and now I live in Fremont CA so I am a bit firm in how I like things done. I lost my key, needed to do a lock cut request and pay for a lock etc. At first I was not happy because I thought I was going to have to make multiple trips to the storage location however in the end Darcy (I believe was her name) came through and allowed me to go to a local Fremont Public Storage location and sign the form, and pay $21 for the lock. Not to mention, then the District Manager came out within 24 hours and cut my old lock off for me (which can take up to 10 days normally) which I needed done fast because I rented a UHaul Truck that needed to be returned the next day. AMAZING, Now that's customer service. Also, Sofia from the Public Storage in Newark CA was exceptional as well. I will remember this next time I need storage, great job PS Team. Keep up the good work. Happy Holidays, Mark S. Murphy

I rent a 10x10 and over the years it started overflowing. Darcy and Jackie helped me rent a new one for a month for sorting and also helped my close it out. The whole process went so smoothly thanks to Darcy! She's a gem.

Darcy and Nikki gave great help when I was shopping for moving supplies!

Super friendly Nikki & Darcy!

Nikki does a great job in the office. Thank you very much.

Great customer service, Darcy and Nikki were very informative and helpful.

Nikki and Darcy were very helpful and nice

Thank you Nikki and Darcy!

Darcy and Nikki where so helpful very informative,the customer service excellent I would definitely this business to friends and family.

I’ve been a customer for years. The staff has been awesome...particularly Niki and Darcy. They exemplify what customer service should be. They always have a smile and they are always ready to help.

Nikki was very professional and courteous during my use of Public storage

Shi van and the ladies all get five stars for service.

Nicki was very nice

I keep canceling and it keeps going. Even left the keys in the office when I rented it. I do not have the keys. I said cancel so many times. A lady called me a couple of weeks ago. Told her I keep canceling and what would I have to do this time. She said she would call back and didn't. Now I got an email saying I am going to have a lien. This is ridiculous!! I just called and left a message for someone to call me. It was so long ago I cant even remember the storage number. I am so confused and upset. Why does this keep lingering? I canceled!!! If I have a balance from that fine. But for it to keep going is not right!!!! I knew this place was going to give me problems. I continued to rent to prove myself wrong. But I proved myself right. Crazy

Staff was very friendly thur this hardship we've been having they've been very understanding with my issues relating to payment

What a great storage facility. It's REALLY clean and secure and the A/C / temperature control works great. We had our stuff stored here for 3+ years (it's always longer than you think) and yes, they raised the rates but not unreasonably. I never worried at all about our stuff there and there were never any problems. Staff is friendly and nice. Worth a drive from wherever to have a safe/clean storage unit at decent prices.

How long has this location been in existence

Awesome customer service from Nikki

This building is supposedly climate controlled. The air conditioner kicks on about 20 to 30 minutes after the temperature rises above the tolerable limits. people just walk in and out whenever they feel like robbing your belongings. the so called management locks you out if they need to talk to you so you have to go into the office before they close and talk to them about what they feel is an issue or is important. you wont have any access to your unit until you talk to them. They could just call you or email but maybe that's to convenient & professional. There's more but this is already way to long. Have a good day

Awesome place great deals good people

Nikki, Awesome service! Professional and courteous. Needed a storage same day, she was very helpful in preparing our reservation!

Nikki and Adriana were very helpful in getting everything set up.

Great customer service from Darcy and Nikki and the rest of the staff!

Nikki and Darcy were super helpful in getting me all moved in to my new unit! I would definitely recommend this PS!

Awesome customer service from Nikki

Nikki does a good job

Nikki is awesome!

Nikki and Darcy were very helpful and provided excellent customer service

I hate spending money on things. It was ridiculous to know that I had to spend to store. It's a fine line between success in material and knowing when you have a spending problem. I just got laid off from my job in Walnut Creek, so I made the unit switch from WC to Castro Valley because it was closer to home. I told Darcy I just moved nearby and gave me great recommendations of how to feel at ease. Great personable and concise service with a smile, something that is a lost art. Thanks again, Darcy. Pulling in makes me feel like it's my second home!

Nikki was very nice and professional

My first experience with a storage facility and this place was awesome. Darcy always contacted me when anyone went to my storage. I felt so secure with my stuff there! A+ for Darcy

Clean, gated, stress free storage

Nikki was very nice and helpful

Nikki is Top Notch!

Had a real complex issue and manager Tina really rocked the solution! A friend passed away and I had to take over management of his assets. Who knew he had a couple of storage units? Tina guided me through the process, answering a myriad of questions and dealing with the paperwork. I highly recommend this company, this location, and offer many thanks to Tina! You rock!

If you are looking for a company that provides great customer care and service see JoJo at Public Storage 2497 Grove Way Castro Valley, CA. Customer care and service is important to me. It has become a lost art in many places. It is alive and well here at Public Service. JoJo will greet you with a smile, listen to your concern and provide a solution.

It has got to be the worst run public storage I have ever worked with. Elevators were down for quite sometime. Had to walk up three flights of stairs with all the belongings we were putting into our storage unit. They suck

Nikki the lady who helped us was very accommodating and nice. The storage units and place is very clean. The process was easy and fast highly recommended

Nikki was a great help. Clean units

Very clean, friendly staff. Thanks Public storage.

Nikki, was very helpful. She took me at last minute before closing. Customer service skills are awesome.

Nikki has been really helpful during this entire process, she got me in a unit at an affordable price. She does a good job maintaining the cleanliness of the property and she is always polite, sweet and focused on her job.

Nikki was very helpful and made my storage rental experience seamless...thank you!

Nikki is a true prize! She really keeps her composure and you always see her on the property cleaning, and not only does she do her job but she is concerned and goes above and beyond for her customers

Nikki was very professional in updating me on the status of my account, and provided great service

Nikki Z. Was very nice and sweet, she was very professional and answered all my questions

Thank you Nikki Z. For you customer service!

Upon walking in to public storage. I found a very friendly staff with Nikki and Jojo. They do a fantastic job maintaining the units I didn’t see dirt anywhere. I contacted them by phone and they let me know that I was able to do the application online so that way when I came in it was pretty much get your password, get your unit, and there you go. Thank you Nikki, Jojo, and public storage for making my life easier in a tough time.

Nikki Z. Was very nice and helpful, she got me in a unit at a good price and has excellent customer

Great Service by Nikki Z. Today 😊

Nikki Z. Was super awesome and helpful answered all my questions and got me in a unit in a timely manner

I have to move out of my house. My entire house is going into storage which means the broken elevator that "will be fixed tomorrow" 3 days in a row. Is extremely frustrating. DON'T get me started on the lack off security. Extremely disappointed in this facility.

The girl at the front desk Nikki was very nice and very helpful. She answered all questions that i had and made my move in as easy as possible. Definitely made me feel welcomed!

Nikki was very helpful and she expalined me all my questions. Nikki has excellent customer serivice .

Nikki D. and Andrea were awesome! So helpful and professional! I went in to Public Storage not quite sure of what I needed, and they were so patient and attentive with my needs. The process was quick and painless (lol) and their great attitudes even made it fun! A big thanks to these two great ladies!

Nikki was really helpful! They were about to close and she still let me put all my things away, she’s super nice and sweet!!!

Nikki was great, informative and friendly. Thank you for making it a fast process.

Nikki was great she helped me out with being able to move in this storage quickly. Very helpfuly

Nicole does a great job, really appreciated her kind support and direction. She is always so welcoming and on top of things and that makes customers like me feel confident about entrusting their valuables to this facility. I should also mention that the place is very clean and well maintained and everyone who works here has been great as well.

Came in to pay my bill was greeted by Nikki Z. She was very sweet and had excellent customer service, answered all my questions

Jennifer made it too easy .. very helpful every step of the rental

Tina was amazing. She was very informative and showed me around. She answered every question I had. Super knowledgeable.

Tina and Nikki were great public stores attendance as I checked into my new unit and I would recommend this public storage place on Grove and Redwood Boulevard to anyone who is looking for a storage shed awesome

Went in to make a payment Tina was awesome!

First time using a public storage and Tina the receptionist was very helpful in showing us how to punch in our code for the elevator, how to get to our locker, and walked us through the agreement papers. The storages are nice and clean. The reception area is very well kept as well! Prices are very reasonable! Thank you Tina for your help!

Great customer Service. We were met and greeted by Tina at the front desk. She was great help walked us through the facility and made sure we knew exactly how to get to our locker and use it. Also it was surprising that she walked us through the contract we signed and explained all of it in detail. Great service and prices!

Nicole greeted me by my first name. Who does that anymore? It was so refreshing. She did a great job explaining all the paperwork and making it fun. She showed me a couple of great units and made the whole process very easy. She is so great at her job she deserves a raise!

Nicole was very helpful and nice! Great experience!

Nicole was a huge help. Her custore service is extraordinary. Very kind and easy to work with.

Nicole at Public Storage was incredible! She was so personable and helped us navigate our first storage unit rental!

Nicole was great and very helpful

Thank you Nicole

I kept the storage and displays for 4 -5 years. I never had any issues. Darcy is great she's very attentive patient and she cares!. From the beginning to the end I had a great experience I definitely recommend this place.

Great customer service. Thanks Nicole.

Thank you Nicole so very much!

Tina and Nicole were omprehensicomprehensively excellent!

Tina, have been very awesome been super helpful. And, she makes you feel better when you're overwhelmed with all the stuff I collected over the years. She is a great addition to this establishment. She is a Keeper!!!! Thank you

The facility is easy to access, clean and the staff was always exceptional. Tina, the property manager is fantastic. She's helpful, professional, and super nice!

The people here, Tina especially, are so awesome and helpful!!

I have used public storage @ 2445 Grove Way, in Castro Valley. Darcy helped me with boxes for my move. She was so helpful & knowledgeable. Very pleasant also. Lucy Mears

I have used this facility for quite a few years now and the staff has always been helpful and friendly. I consider a few of the girls working there my friends. This is the only Public Storage I will use. Why go somewhere else if you already have the best. Tina, you rock girl!!

I've been at this facility since it opened in the mid 2000's. Not sure how I feel about the corporation. They do help, in some ways, like the extended grace period for rent payment, but the prices are just soaring, ridiculously so, "air conditioning" became "climate controlled" so now it's hot all the time, although consistently, so, yeah, it's controlled. And the on site security is weak - no cameras, no security guard after hours, no gated entry. Thank god the elevators shut down after closing. I have to say, though, that property management, especially Michelle (now gone) and currently Tina, are great. Very knowledgeable, helpful, and no nonsense when it comes to running a tight ship. They do everything they can within the limits of their position. If it weren't for the excellent help they provide, I'd have probably moved out long ago. Realistically, PS is about like any other storage facility. You take a chance leaving your stuff anywhere these days. If the managers weren't of such high quality, I would give PS in general 3 stars out of 5. Maybe 4. But I give the property managers, all of them for the last several years, 5 solid stars.

Tina is totally fantastic. I am a disabled senior and she went out of her way to help me in renting a storage unit and showing me how to access it. I will recommend very strongly this Public Storage location to others. Thank you very much for having Tina here.

They raised the rent 22% in one year. They raise rent often. No restrooms or garbage cans. They care about the money only.

Tina was amazing. ! She made the move in easy.

This is my son’s account and the service here was great it smelt good and was clean overall Tina was great

Tina was awesome! She was always cheerful, friendly, and eager to assist us!

Nicole was awesome. Very helpful and good vibe!

Tina was a consummate professional - very helpful, friendly and delivered great customer service. Thank you!

Best service the workers there help you with anything, Tina was able to get us what we needed and the floor We wanted.

Everything was wonderful. Excellent service clean facility. Thank you Tina you made the move in easy.

Property manager Tina is great, friendly, and professional. I heard about my storage location from Darcy at the other Public Storage down the street. Darcy was awesome and patient. She went out of her way to tell me a good deal going on, and even called Tina to let her know I was on my way to rent the space. Exceptional customer service from your Castro Valley Employees!

Terrible rental experience. Will never use this company again. I arrived with my Uhaul, after driving across country, at 4:30pm. After finishing paperwork we started to unload. By the time we got some stuff up to the locker the office was closed but they had left a Public Storage lock on the unit I had just paid for. Apparently they are supposed to take you to your unit when you rent it and remove their lock. They did not do that. The office closed at 5:00 and no one was around by the time we found out we couldn’t get in the locker. Customer Service 800 number is totally useless, apparently they only process payments. Fortunately, I was able to immediately go next door to Castro Valley Storage, get a unit and unload my stuff. Castro is great, don’t go to Public. They may have move in deals but you’ll end up paying the same if not more, and Castro offers much better service!

Jennifer was great and very thorough!

I have a great experience with renting a unit at Public Storage Castro Valley Grove. Tina is very professional and customer service star ⭐️⭐️⭐️⭐️⭐️

This facility is always extremely clean and secure. I’ve rented here many times over the years. Tina at the front desk is extremely helpful and pleasant to work with. I highly recommend them!

Great place

Tina is amazing. She is very professional, funny, and willing to help in any way she can. Keep up the good work.

We needed storage space ASAP due to an upcoming temporary move. Nicole was gracious and helpful, showing the unit and giving instruction as to reserving online (also an extremely simple process). Thank you, Nicole!

Tina was very helpful

Rented a unit yesterday and Octavia was amazing!! She asked relevant questions, was incredibly helpful, and worked quickly to get us on our way. The facility itself is clean and organized. If I had to be picky I would just say that it can be kind of annoying to enter the elevator code everytime that you go up and down when you are unloading a lot of stuff (but at the same time I appreciate the security).

TINA is AMAZING!!! She is the reason we've stayed.

Tina was very helpful and polite! She offers great customer service and brings welcoming vibes to this location 😊

Tina has wonderful customer service and explains everything thoroughly with no rush . I definitely recommend to rent with her.

Tina and Alex are awesome!!! They were extremely helpful and friendly. Lots of space options and good location. Safe and clean. Love it here!

Public Storage is the best! The staff is outstanding!

Thank you Briana for your help!

Great storage place. Very helpful and Nice. I recommend .

Muy buena la atención al cliente y el lugar es confortable y con buena ubicación para Castro valley y hayward

Beware the hidden fees

This is a great place to purchase all of your storage supplies. They have a great variety and the property manager is awesome. She is very helpful and knowledgeable.

Thank you for your service!

The staff is very helpful and knowledgeable.😁😎😍

This place is very clean everybody is so nice and helpful easy access it's just terrific place I have a 5 by 5 space and it's perfect for what I need it for and I still have plenty of room in it it's just terrific

Halie and Nikki is the best property manager ever! Very helpful nice humble and respectful KUDOS to them they need a raise for going above and beyond their job

Darcy s Soo helpfully and nice she Gave me a nice space for a great deal and has been very helpful and tentive to us.

Halie was the manager on site who showed us the space and helped us settle in the space. Good customer service and clean spaces.

Inexpensive, clean and easily accessible.

I had a great experience with this storage location. Darcy is awesome! so sweet, kind, and friendly.

Climate controlled indoor facility. Convenient location easy freeway access. Friendly staff. I can only say good things about this location. Michelle is always smiles and displays nothing but exceptional costumer service.

Michelle was great! Very pleasant and professional attitude! Made the experience very easy.

I'm renting from this facility now, and have also rented here in the past when I needed storage space. The staff here are very friendly and helpful. I really appreciate how clean the facility always is, and how secure it feels.

Dawn was super friendly and professional. She provided great service to not only myself but my Mom as well. Excellent customer service👍🏾

Michelle, was very rude from the first day I went to the location at 2497 Grove Way, Castro Valley, CA 94546, to do the paper work. The day I moved in I requested a cart to unload my stuff, Michelle said she was busy with a customer so I waited for her but she never showed up so I went back to the office and she said that she didn’t have any carts available. She screamed at me that she didn’t have any other cart. I told her that I was waiting for the last cart but she gave it to someone else. I would not recommend this place. Poor customer service.

Not cheap (none are) but convenient.

I had a great experience. Michelle was awesome every time I came into the office. Very friendly and helpful!

Extremely helpful and knowledgeable, Michelle made what is a difficult move for me a bit more tolerable. Thank you so much!!!

Michelle was a huge help to me. She made the move in process easy and is very friendly. The storage units are well kept and the facility itself was very clean. I would recommend this Public Storage 10/10. Michelle looks for what’s in the best interest of all her customers! I know where I will be keeping my stuff if I need a unit in the future.

Michelle helped me get the perfect storage for my girlfriend and I . Even when the time to clock out was coming up , she ensured that I was happy and didn’t leave without the locker I wanted .

Michelle was fantastic!

Great service

I just moved out of a 10x10 space that I had for almost a year while I was traveling abroad and I can't recommend this facility more. I never had to worry about the security of my things while I was away. The space was easy to access on move in and move out, temperature controlled, secure, clean, and the manager Michelle was amazing to work with! Good customer service is hard to come by these days, and I have to say I am super grateful for having someone as kind and attentive as Michelle to ask questions to and make sure that everything was going ok. She kept the lines of communication open and clear and when I had some obstacles arise with my moveout she went out of her way to help me when I needed. She made me feel like my needs were met and the whole experience left me feeling really good about choosing this public storage facility to do business with. Thanks so much Michelle and Castro Valley Public Storage!

My partner and I stored our whole apartment in a 10’ x 10’ space for 10 months while we traveled in Southeast Asia. From getting the space to getting frequent emails confirming our monthly billing statements, to vacating our space, the whole process was seamless and hassle free! What is most amazing about this particular site in Castro Valley (Grove Way) is the excellent customer service. Michelle is the manager and she was so helpful in meeting all of our needs and clearly answered all of our questions, and always smiles, which I think is so important. It’s people like this that make the experience of going with one company over another well worth the commitment. Michelle is committed to her customers, and because of this it creates a reciprocal respect to both company and customer. I can’t recommend Public Storage enough to anyone with storage needs, especially with this location at Grove Way and Castro Valley. Thanks Michelle (and team) you guys rock!

Darcy was a big help and her kindness and jokes brightened up my day, I would definitely recommend going to this establishment. Make sure you ask about the clown joke!

Michelle was great! Very helpful and thorough. She explained everything perfectly I left with no questions!

Michelle is fantastic!! At Castro Valley Location. All Public storage employees should model themselves in her likeness. If I could give more stars I would.

Great service. the girl (Michelle) that works there awesome people skills very helpful ..

Was renting here for almost 10 years with several managers here and there. Michelles customer service has been by far the best. She is always nice and takes care of her property with pride muchas gracias señorita por toda su ayuda

Very helpful and always friendly.

I can't remember the name of the lady that provided us with such great customer service on Sunday, June 3rd (afternoon), but she was amazing. Very informative and kind :-)

Michelle is very helpful and accommodating! I recommend this location if your looking for storage.

Michelle was super helpful and friendly. The day I came in she was the only one working, and she had a store full of customers. She was able to accommodate all of them, including myself single-handedly. The location is also 5-star. It is super clean, you feel like you could eat off the floors. All units are indoor, and AC-climate controlled. The 3-story facility is safe and secure, and everything is well-lit. Access to floors require personal codes that only only allow to access the floor your unit is on. There are several other competitors on the same street, all next to each other. And this location appears to be the best to rent from. And the best thing, they offer great deals and offers with no long term commitments!

SUPER CUSTOMER SERVICE👍😜

Dawn at public storage was very helpful, and knowledgeable. My unit is very clean and no dust!

Jasmine and Michelle were very helpful and patient while I decided which size unit I wanted. After setting up my account the ladies even helped me take all of my packing supplies to my car. Great customer service overall.

Dawn was great service quick easy and efficient thank you so much 🤗

Great experience checking in. Friendly staff who take the time to make you comfortable.

Great service . Thank u richelle for making me satisfied custoner ;)

Sold my house & was looking for a storage unit. Had checked several when I went to Public Storage on 2445 Grove Way & met DARCY!! She was OUTSTANDING!!! She assited me with all my questions,help me with the correct size of the unit,boxes,tape,any discounts that would lower my costs & many more things I hadnt even thought about.While having the best personality & making the whole process a JOY!! I picked PUBLIC STORAGE because of DARCY more than anything else! DARCY is the person you want to have when looking for storage! 5 star please DARCYS A 10 STAR.

Amber was so helpful, amazing and friendly, gave great customer service and answered all questions i had expertly

Michelle and Diana are awesome!

Great service i received of Michelle and Dina .

Really nice and helpful

Great customer service today from Alyssa and the team who showed me the unit last week. Much appreciated when dealing with the stress of moving and storage.

I needed help with choosing boxes and other thing so I can move. Michael was a big help in telling me the discounts that were available, how to return unused supplies. He even helped me load my car. I very pleasant and quick shopping experience. Thanks Michael!

Alyssa was super helpful and fast getting us checked-in! The process couldn’t have been easier.

Michelle was very helpful :)

Alyssa was very helpful and answered our questuons in detail. Her upbeat personality made the task of getting a storage unit an adventurous experience. Thanks Alyssa!

Quick, great customer service. Highly recommend

Great customer service! Thanks Alyssa and Michelle!

With a smile on her face and a habit for helping michelle is trully the best. She made my difficult day a lot better. As long as she works here this is my favorite public storage.

Rented a unit yesterday and it went seamlessly. There's carts and a bathroom right in the lobby for use so that's nice too.

Very expensive!

Michelle, the manager, is very professional and awesome, she made signing up for a storage unit for my mom, who is 83 years old, feel so easy. I am so happy I chose that place for my mom to store her things.

It is a comfort to have real interest in the care of this space where I keep some of my things. I do feel good with the attention that Darcy gives and all the staff here coincide with a better place to store. John

All the staff is friendly and helpful. Storage is always clean and well kept. One of the best storages I've been at in while.

The parking lot was being painted and there was no notification given. They would not let me in when I came with a 16' truck full of my belongings. The customer service rep was not helpful and we had to suggest options to help our situation. I was told that's it's not her property she just works here and there's nothing she could do to help.

Prices are pricey . but good customer service

I used Public Storage for about 9 months, and overall had a great experience. If you are in need of storage from this location make sure you ask for Michelle when renting a unit. Michelle is super awesome, and very helpful. She went out of her way to make the experience of having our stuff in storage a little less stressful. Was always willing to make accommodations if I needed any. I would rate her the 5 stars. Thank you for all your help Michelle, and best of wishes to you.

Excellent service awesome people! Shout out to Michelle!

Awesome place, very secure. The woman who works the front desk is extremely helpful and friendly

the best in the west! been storing here for years Michelle has been by far the best Property manager . awesome customer service!!!!!

The customer service here is above and beyond. We had the pleasure of having Michelle help us. She asked us what we planned to store and she helped us make the most informed decision possible. Renting was a breeze and Michelle was really great with explaining all of the costs. As we were in the middle of moving our stuff we noticed that we may need a slightly larger unit and Michelle was more than willing to help us find the most cost effective decision. We really appreciate Michelle and her excellent customer service. Definitely will recommend others here as log as Michelle works there.

This is a pretty good storage facility although here are my gripes: the elevator doesn't wait long enough, it arrives, you have to punch in your code and then you get your cart to wheel it into the elevator and the doors start to close - they need to re-program that to allow about 15 more seconds. The storage units themselves have no interior lighting, just that from the hallway, so buy some battery operated LED lanterns or similar if you're going to get a deep storage space.

Michelle was knowledgeable and very helpful. She gave me all of my options regarding moving and downsizing units. She definitely has the "customer service" gift.

Nice

Monica and Michelle were great! Totally helpful and professional. I highly recommend!

Michelle H. was so great to work with. She has superior customer service skills and made the process so smooth. Great service and great storage.

I think the P.M. Manager Michelle is a fantastic manager. I've had my large unit there for several years and she has my vote for the best manager. She is so friendly and helpful. She will go out of her way to help solve any issue you may have. She will make sure she lets you know when she will leave so you aren't left waiting, and always acknowledges you when she is with another customer to tell you that she will be right with you. She is always smiling with her happy personality. She makes it a pleasure doing business at the 2497 Grove way, Castro Valley Storage. Thanks Michelle!

Michelle H. was so helpful, and pleasant. This was the 3rd Public Storage I had dropped in on in the same day. She represented Public Storage very well, very knowledgeable about everything in regards to Public Storage. Great Customer Service. I would highly recommend "Michelle H. to any of my friends looking for Storage Space. Great job! Michelle.

Great customer service. Michelle was very helpful to us in finding the right size storage to meet our need.

Public storage sucks. You guys are never in the office, your district manager never returned my calls, and you don't go the extra mile to help with package deliveries. Extra Space Storage is far better and just down the street. Lastly, you refused a package and delivery and cost me over $200!!!

I am writing this for my husband who rented here for his company. Casey is a super fantastic guy he made presentation great for the closet for my husband business!

I went to visit this store and the two guys at the front desk were really nice and they asked me to write a review. Thanks for great service!

Came in for supplies and Pamela was very helpful in determining my needs. Thank you!

Debbie at this Public Storage does a great job. She is very helpful. Really tries to help.

Darcy was great and attentive to our needs, got us a good sized perfect unit. Darcy thank you.....

Ellen was so helpful, and had me set up and ready to go so quickly! It was so easy, and this place is nice and clean.

Ellen and all other staff were so cheerful and gave us all the best service. That's what I call "Exceptional Customer Care". Thank you, Ellen and all other staff!!

Ellen is awesome. She made my transfer from my current unit to a new one so easy. Thank you!

I've been a storage user for over 7 + years at this particular site. Can't believe it's been that long and I'm almost sorry to be leaving. Darcy has been the most gracious "host" at this location. Great karma here. I still have my original info card with my access code. My items were always safe and secure. I was always safe and secure when visiting my storage area. If you're looking for a great storage site and a wonderful on-site manager, look no further. This is your spot!!

Awesome staff, never had any issues. I would recommend and use them again.

Ellen was very helpful with choosing the right size unit for my things.

We came here for boxes and packing supplies as we are leaving the area. We were assisted by Ellen who was beyond helpful and offered advice on what boxes would be best for us to use but also keeping the price down. We have a smaller car so she allowed us to buy what we needed to get a better price and hold it overnight so we could fit it all in our car. Great customer service and super friendly:)

Ellen was extremely friendly and knowledgeable of the services provided by Public Storage! I have stored my belongings at this location for over a year and a half now, and have had no problems. The rates are a little high, but the service is great. Thank you Ellen for your professionalism and providing excellent customer service!

The facility is really nice and clean! Darcy in the front office is an absolute sweetheart and super fun to talk to! She even hooked us up with a $1 move in special!

Fantastic service! Ellen is AMAZING!!!!!!!!!!

Great experience. I was there only a few months during a move, but everything went smoothly, I got lots of great advice and help with packing supplies, and closing out my unit was fast and easy.

Ellen at this location is very friendly, helpful and extremely professional. she always is willing to go over and beyond in providing customer service. The day when I moved in to the storage, she told me I may need a cart to load and unload the stuff. That will be faster and save me energy. This tells me that she really cares. I have no doubt to give her five stars service.

I was in the market looking for a storage company when I came across Public Storage on Grove Way. entering the place was so clean and smell really good then I met Ellen whom was very helpful and eager to help wonderful lady I appreciate you and the service I received.

Ellen and Michael made the experience very simple and easy. The customer service was great and the facility is clean.

I have been storing with this location for over 5 years. Staff is here just outstanding, especially Ellen and Dan. When I come in the office they are always friendly and know me by my first name, very personable service. Facility is very clean and safe. I really like this location. If you have a storage need come to this location and see Ellen or Dan. They will take care of you!

Ellen at this location is very friendly, helpful and extremely professional. she always is willing to go over and beyond in providing customer service, which tells me that she really cares.

Best facility and location. Great customer service and a friendly staff that work together like a big family...

Marc was very helpful and answered all questions that i had. I would definetly send others here looking for a storage place.

Ellen is awesome! She provided me with excellent service and was very knowledgeable.

I had a great experience here! The staff nice friendly, helpful, etc. I recommend anybody to this one! Thanks Ellen!! I appreciate everything! - Pat

Ellen was so helpful. We got a lot of good ideas about our upcoming move and storage options. we'll be back!

This facility is immaculate! My husband and I went here for boxes, we were greeted by Jessica. She helped us to figure out exactly how many boxes and other items that would be needed for our move, so knowledgable! helped lower the stress of moving due to her cheerful smile and great customer service. We would recommend this public storage to all our friends, family or anyone moving, packing. Please let her know how much we appreciate the great customer service!!

This location is always clean. the staff Dan& Jessica are professional, friendly & give great customer service! Thank you public storage for having such amazing staff!!!

The staff was very patient and very efficient to assist us in getting our storage unit quickly and without any issues. I would recommend this facility to others seeking a storage location.

To whom it may concern: My name is Pastor Lonnie Gowans and I have been a client of Public Storage for over 5 years. It gives me great pleasure to submit a review of my experience with the Public Storage located at 2497 Grove Way Castro Valley Ca 94546. I have been provided exceptional customer service from your employee, Ellen. She is always so helpful, polite and professional in handling any service or questions I have had need of. Ellen has been one of the most conscientious persons I ever had the privilege of doing business with. It is my honor to give Ellen a 5 star rating as an employee of Public Storage.Pastor Gowans P.S. Thank you much “ELLEN”

The property was nice and clean and the service was great.

I needed to mail some presents and I was very satisfied with the box and other suggestions that Ellen suggested to me.

I recently just visited my storage unit to get some of my things out for a garage sale. It had been years since I had even moved anything from my storage unit. I was thankful to have had Marc Owen's help in explaining how to use the carts and his willingness to help me if I needed anything. It was nice to have had that offer, since I was moving everything by myself. Before I moved everything I needed to, he explained how I could go about downsizing to a different storage unit when I was ready. This was very helpful because he mentioned I could do so online, which would definitely save me time. I was very pleased with the customer service I received that day.

I have had a unit at this location for about 3 1/2 years. Darcy, the manager, is very personable and I would consider her family by now! We talk nearly every month as she kindly reminds me about rent due before late fees incur. We also talk around the holidays and catch up on kids and other life activities. She is the best! I would recommend the complex as a safe and reliable place to store your property for any amount of time.

This location is great. They have a friendly staff and they are all very helpful. I will recommend this location to my family and friends. Property is very clean too.

Best service by Bella and Marc. If u need storage from friendly people and awesome facility go talk to o these guys

This Public Storage was very close to my home as well as the customer service was excellent ! I would definitely come back !

Really impressed with my service today. Stopped by to get some boxes for my move and was greeted by a very helpful gentleman by the name Mark. He helped me find all sizes and even sold me tape. The time I spent there, I didn't feel like a customer, more as a friend. Thanks

After checking the price and the availability of several other storage facilities in the Castro Valley CA area, we selected this Public Storage facility. The staff (Ellen) was very helpful in helping us select the correct size storage unit. We were needing to unload our house to prep it for selling. The paperwork was quickly filled out and we were able to start moving our goods into the storage unit almost immediately. While all the storage units only have inside access that you must enter through a pass-coded door, we were able to move our goods into the facility with minimal hassle. The inside access to the storage unit does provide a second level of security to protect our belongings. The facility and storage units were very clean.

Ellen was friendly and provided very pleasant customer service. She was straightforward and honest and showed me two other units in addition to the one I reserved. So far, a very good experience.

PLEASE READ REVIEW FOR 380 MERRYDALE ROAD SAN RAFAEL CALIFORNIA IT EXPLAINS WHY DISTRICT MANAGER GORDON RICHARDS LACKS NECESSARY TACT TO DEAL WITH RENTERS

I went in to just buy tape and boxes for my family. I walk in there is Ellen waiting to be as helpful as can be. She told me of their special and answered all my question I had. After I bought just want I needed I didn't want to leave because Ellen is just that awesome!! Thanks for the help Ellen.

Went in to look at a space, Chris and Ellen were very helpful. Made the experience very smooth.

Jessica and Ellen are some of the nicest people I've met. Always smiling when I come in to pay my storage. I personally think that they are excellent examples of who Public Storage should look for and want, when hiring GOOD employees. I feel these two are ready to go to the next level and eventually management.

I booked the unit at 1 a.m. on the web-site. Mark called me at 10:30 a.m. to confirm the reservation. I drove right over, saw the unit, nice and clean, did the paperwork, got the insurance, and put my lock on it, went home and took a nap then moved my stuff into the unit right up until 9 p.m. when the building locks down. I've been back several times to add more stuff or get something I needed out of storage and the property manager Ellen is very professional, friendly and customer oriented. I would recommend this climate controlled building to any one needing storage.

Great location, clean facility and friendly staff. I was able to view and rent the unit quickly. A+

Jessica was very pleasant and accommodating. She tried to help me get exactly what I was looking for with the best price possible. Good location also right near freeways

Awesome staff! Jessica and Migdalia rock!

As a customer I highly recommend everyone here get more pay they always help me I have recommended thus for my family and friends

Jessica and migdalia are always very professional and provide excellent service for me and my peers who also have storage here very veteran friendly I recommend this for friends in the future

We had a great experience at this Public Storage site. Jessica was very informative and helpful. The site was clean and easy to get to.

Absolutely great customer service! Very helpful, well educated on the business and tended to my every need. Jessica & migdalia were such a pleasant to work with!! Great job ladies.

Migdalia and Jessica were Awesome. Very supportive in finding the right size storage to fit our needs.

Came in to rent a unit got superior customer service.all my question were answered in a professional maner.made my trip to the storage place a truely pleasurable one

Recently, I stopped in to purchase moving supplies and was met with fantastic customer service from the manager, Darcy. She's been an asset to this property for years and when I rented a unit several years ago, Darcy also consistently provided me with excellent service! Public Storage's policy of regular grounds and lock checks by the employees make it that more pleasant to do business there.

Came in for merchandise and was greeted by Migdalia.she was very knowledgeable and had great customer service. Companies need more people like her around

Great service. Always called me when payment was due.

I came in to buy few boxes today. Ellen and Migdalia helped me out and they were great. Public Storage has some great staff. If you need some boxes this is the place!

Darcy has been extremely helpful with payments and relocating within the facility. Good location!!

Darcy was very friendly and welcoming. I enjoyed her help. :)

I was unsure what type of storage I needed for the amount of furniture I had but this location not only had plenty of variety but they had a lot of storage units open which I can't say about other locations. When you're there definitely ask for Aman he helped me figure out exactly what I needed and got me in and our of there quickly! Definitely a pleasant experience.

Darcy is by far the best in public storage! Extremely kind and sweetand very knowledgeable.

Service i recieved was great on the other hand i reviewed this place a night before online and i went in thinking i would get the same online price for making an effort and coming in but i am paying more. If i knew before hand i would have just got it online and paid less.

I've been using this Public Storage location for about five years and the biggest reason I've stayed there, aside from the convenience of the location for me, is that the place is run very competently and in a businesslike manner by Darcy. She's not just punching the clock. She is consistently courteous and goes to great lengths to make sure you're taken care of, calling with reminders for payment when necessary, for example. She is a constant presence at the facility and that adds a heightened sense of overall security for me. Sure it costs bucks to store stuff, but with Darcy, you really feel like you're getting great added value.

This review is for the 2445 Grove Way, Castro Valley Public Sorage. I have had a great experience with the 2445 Grove Way facility. Specifically, the Manager Darcy is consistantly couteous, professional and very helpful. Additionally, the facility at 2445 grove is always clean and well maintained. Although I have received ads from other facilities I will not change because of the excellent service.

I recently had to get a storage unit for my mother-in-law who is now in a nursing facility and I wasn't sure her stuff would be safe and in a clean environment but I must say Miss Darcy not only put my mind at ease she was patient, kind and very knowledgeable @ what she does best and that's Customer Service at it's finest!!! If you know anyone who needs storage for whatever reason this is the way to go! Thanks Miss Darcy for being so wonderful!!!! :-) Sincerely, Victoria Hands

I've been with this Public Storage location for over 3 years and have never had a problem. I love dealing with Darcy. I've moved up and down and she has been helpful in finding spaces that are close to each other so that I don't have far to move. She's always friendly, even when she calls with my reminders to pay (which I love because I avoid the late payment fee). I went to several of the competitors on the block and decided on her location because of her friendly manner. Thank you.