Public Storage Self-Storage Units at 2497 Grove Way, Castro Valley, CA

Spoke with Peggy, extremely knowledgeable, personable and helpful! Thanks!

I loved the store.Staff were really helpful and assisted us very professionally.

I have used Storage facilities at eight or nine different places in my life and the one at 2497 Grove Way in Castro Valley has got to be the worse location I’ve ever used. The day we moved in there were no carts and we were told they did not even have any carts at that time because people were stealing them and so they just decided not to purchase any more. Our unit was on the 2nd floor in the back and we had a full 24 foot trailer. Several times I saw this same situation happen with others as well. Many times we went there during open hours, but they were locked up with no notice at all. People were showing up with lots of stuff and they were just not open. Last weekend I went there and their elevators were not working and so people had to move things to the second and third floor by one small staircase, which, by the way, they don’t even allow you to use the stairway except in these type of circumstances. You are only allowed to use the elevators which there are two but often one is not working. The lady that works there is very nice, but she has no control over what goes on at the location. I just went there with a carload and the elevators were still not working and the stairway door was locked and there was no one there. I tried calling twice and I just got voicemail so I left messages but no return call of course. So very unprofessional! Save yourself some frustration and do not rent there. They even have a location three buildings down that is accessible electronically only, it is a non-manned location, but it is so much more reliable! I’m seriously thinking of moving back there.

Have been renting here for a while. Great value and good amount of spaces. Shout out to Ann for great customer service on a holiday weekend 🤘

I absolutely LOVE Peggy and Ann! Incredibly affable and helpful. From the moment I walked in, both Peggy and Ann made me feel comfortable and relieved after having a long, stressful day of moving. I am very happy I wound up at this facility yesterday.

Sería bueno que los carritos se dejaran en la entrada para se uso de ellos en todo el día el cambio de previo es muy elevado y es cada tres meses suben el precio y es mucho y se notifica en 30 días no es suficiente tiempo agradezco a Michell y jeston el personal muy amable Gracias por tener personal en español

Ann is a knockout 10/10 help at this facility! I can't believe how helpful she was and how easy and comfortable the experience was looking for a storage at this facility. Thanks so much for your professionalism and kindness Ann!

Krysta(5stars) is very helpful Peggy(1star)was completely rude to me. I know someone coming in 15 mins before closing isn’t always fun but to be rude to the customer isn’t the way to do it. I’m sorry you counted your drawer early. Darcy is the best. She’s always there to help me when I come in and her jokes cheer me up when I’m feeling down. She’s a great asset to the company

Kyle was very helpful and did an exceptional job in helping me move in as I had very limited time to complete my move. Thnk You Kyle!

Christa, Kyle and Peggy were very professional and most helpful.They all work as a team and uphold each other, very good teamwork and very patient and professional.

In my opinion this location is the worst.. To start off I signed up online to receive the “online price” while they had a promo. After the system took my money no promotion was added so it was almost like a bait n switch.. I have screen recordings from start to finish of me signing up on my phone with the website promoting their “online price” that I didn’t receive. Peggy could care less when I called she said there was no promotion nothing she can do. Fast forward 5 months later rent goes from $130 to $180 for a 5x10 unit… if you’re ok with rent going up 40% in 5 months this is your place to be. Good luck trying to use their public bathroom also it’s never unlocked.

Terrible customer service, the employee "Peggy" yelled at me while I was politely asking her a question she looked like she wanted to attack me, they don't provide cars just so you all know and save your money.

This is the most terrible experience I ever had as a customer in this Public storage facility by the person at the front desk named PEGGY she is very unprofessional, rude and with very POOR customer service experience. I got to the office yesterday to check out with her since I was moving out my stuff and I asked to please let me use one of the cars very quick to pick up few boxes because it was raining very hard so she didn’t let me use it and made me lift up heavy boxes when the office still was open. Seem in a rush to go home !!! Unbelievable you treat customers this way ! Never again coming back here !!! Unhelpful woman .

Peggy is a hard worker and have good customer service and good person.

I went to check out some units and Peggy was very helpful and professional.

Krista and Ann were absolutely fabulous! They were helpful, friendly and great customer service. I would give them 100 stars if I could. I gave only 4 stars since we were denied a price reduction (from corporate). Still don’t understand why since it would have been our first one.

Out of all the locations public storage has, Peggy's location is the best. She's professional, clean site, and super helpful!

The onsite Team at this location Peggy & Christa are extremely friendly and very knowledgeable!! They made my move in a breeze and took the time to find my perfect storage unit for me ! I would recommend this location to all my friends and family 💕

This was my first time at this Public Storage location and I was helped by Peggy and she was so knowledgeable and helpful. I felt so welcomed and she was very professional and nice. I will definitely come back and I recommend that you keep her and possibly promote her because shes doing a wonderful job for your company.

Peggy was the best hands down need more of her kind.ill be back because of her.

Very thankful for the experience I had at public storage, Peggy was the sweetest and nicest person to me the day I came in looking for a unit got me in and out pretty fast, just want to say thanks again 🤝

Had a really great experience at this location. I was helped and not overlooked and I got all my questions answered. Peggy was very helpful, seemed very knowledgeable about prices and sizes. Very nice and down to earth. I'm not sure how far she can go with public storage but, she definitely can go to the top.

Nicky was awesome!

Peggy was always a great help to whatever issue I was having.

Ms.Peggy was super helpful getting me set up into my storage unit and went above and beyond to assist me with whatever helped I needed during my move in and move out!

I had the most pleasant and helpful experience. Thanks Christa and Peggy for helping me with my rental.

Nicky was fantastic! Extremely helpful and professional during my move-in.

I just wanted to say I visited this location yesterday looking for a place to store my belongings. The property manager Peggy was exceptional with her customer service. Very helpful, caring, and provided all the information I needed for storing my stuff. Clea property by the way.

Chelsea and Peggy were extremely helpful and helped me lock in my rate!

I reserved online night before and chose a specific unit at a specific rate. Peggy was amazing. She called and introduced herself the next morning. I came in, she showed me around the building and my unit and then helped me finish the process up front. I got the price that was advertised. She was very helpful and personable. The gentleman who helped me on the phone to make the reservation was very helpful as well. Definitely felt comfortable and the whole process was very simple and straightforward. Thanks.

Peggy is wonderful and very helpful

Chelsea and Christa are rock stars at this location. Very knowledgeable about the products offered. Excellent customer service rendered and all questions about the contract answered. Top tier conversation skills. Talked me into renting a 10x20 when I was just going to get a smaller unit. Same day service as my appointment. Very happy.

Chelsea was amazing! She answered all our questions, laid out our options and helped us do what we needed to in a short amount of time. She was also friendly and professional. So great!

Chelsea was super helpful and super quick. Resolved my issues and got me set up in few minutes.

Peggy and Chelsea were so helpful and accommodating, really recommend

Chelsea gave me great service!

Peggy was very quick to address our concerns and remedied them immediately. She is polite and caring. The facility is clean and we have been satisfied by management. On return 03/18/2023 Peggy was again very helpful as well as Chelsea. Both were very friendly and assisted my husband and myself with renting another unit. We have been quite happy with the staff and their concern for the renters and their needs.

Nicole was extremely helpful. Very clean facility. Need more rolling carts during non office hours. Update March 18, 2022 Needed to. downsize our unit. Peggy and Chelsea were very helpful in assisting my wife and me. We have always received outstanding service every staff member at this location. Good,caring customer service is exceedingly rare nowadays. Thanks Peggy and Chelsea!

Quick and easy to get storage! Nice facility.