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Public Storage Self-Storage Units at 1811 Adrian Road, Burlingame, CA
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
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5'x4'Online only price$ 15/mo
Small 5'x4'- Climate Controlled
- Locker
- Upstairs/elevator
$ 15/mo $17Best Price Label
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5'x4'Online only price$ 16/mo
Small 5'x4'- Climate Controlled
- Inside unit
- Locker
$ 16/mo $21Best Price Label
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3'x5'Online only price$ 91/mo
Small 3'x5'- Upstairs/elevator
$ 91/mo $114Best Price Label
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5'x5'Online only price$ 96/mo
Small 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 96/mo $120Best Price Label
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5'x5'Online only price$ 101/mo
Small 5'x5'- Inside unit
- 1st Floor
$ 101/mo $126Best Price Label
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5'x5'Online only price$ 101/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 101/mo $126Best Price Label
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5'x5'Online only price$ 101/mo
Small 5'x5'- Upstairs/elevator
$ 101/mo $126Best Price Label
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5'x8'Online only price$ 119/mo
Small 5'x8'- Upstairs/elevator
$ 119/mo $148Best Price Label
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5'x10'Online only price$ 125/mo
Small 5'x10'- Upstairs/elevator
$ 125/mo $156Best Price Label
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5'x10'Online only price$ 125/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 125/mo $156Best Price Label
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5'x9'Online only price$ 143/mo
Small 5'x9'- Climate Controlled
- Inside unit
- 1st Floor
$ 143/mo $179Best Price Label
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5'x10'Online only price$ 148/mo
Small 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 148/mo $185Best Price Label
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10'x10'Online only price$ 229/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 229/mo $287Best Price LabelHurry! -
9'x10'Online only price$ 231/moMedium 9'x10'- Upstairs/elevator
$ 231/mo $288Best Price Label1 unit left! -
8'x8'Online only price$ 234/mo
Medium 8'x8'- Climate Controlled
- Upstairs/elevator
$ 234/mo $292Best Price Label
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10'x10'Online only price$ 255/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 255/mo $318Best Price LabelHurry! -
10'x10'Online only price$ 257/mo
Medium 10'x10'- Upstairs/elevator
$ 257/mo $321Best Price Label
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10'x10'Online only price$ 268/moMedium 10'x10'- Inside unit
- 1st Floor
$ 268/mo $334Best Price Label1 unit left! -
10'x15'Online only price$ 327/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 327/mo $408Best Price Label1 unit left! -
10'x15'Online only price$ 343/moLarge 10'x15'- Inside unit
- 1st Floor
$ 343/mo $429Best Price LabelHurry! -
10'x15'Online only price$ 343/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 343/mo $429Best Price Label2 unit left! -
10'x20'Online only price$ 421/moLarge 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 421/mo $526Best Price LabelHurry! -
10'x20'Online only price$ 442/mo
Large 10'x20'- Inside unit
- 1st Floor
$ 442/mo $553Best Price Label
Nearby Self-Storage Locations
Self-Storage Near Burlingame
Resources from the Help Center
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See what fits in different storage unit sizes
Burlingame Storage Units Near San Francisco International Airport
Public Storage in Burlingame is a great place to find self storage directly south of San Francisco International Airport.
Situated right off of U.S. Highway 101 at Millbrae Avenue, it's easy to get to this property off of El Camino Real, Rollins Road and the Old Bayshore Highway.
Less than a mile from the Millbrae BART station, a rental storage locker at this location is a sensible option for commuters heading in and out of the city who need somewhere easy to store a few small things.
For folks on the San Francisco Peninsula heading to the other side of I-280 to enjoy the natural surroundings at McNee Ranch State Park or Rancho Corral de Tierra, a 5x10 storage unit can serve as the perfect place to keep recreational gear, athletic equipment or just backpacks and hiking boots all together in one place.
Meanwhile, a 10x10 storage unit can easily hold kayaks, paddleboards and surfboards for locals who need somewhere close by to stash water sports essentials year-round.
For even larger storage spaces right near SFO, a 10x30 storage unit can hold everything inside a five-bedroom home for families getting ready for a major remodel near Kohl Mansion or Green Hills Country Club.
From indoor storage units to outdoor storage units, as well as the option of climate controlled storage units, customers will have no shortage of available cheap storage units to pick from at this location. There are also vehicle storage spaces for rent, and the property manager lives on site to provide extra peace of mind.
An active community filled with remarkable residents, thriving businesses and great schools, a high quality of life is a staple of living in Burlingame. When space issues start to get in the way, check out this Burlingame Public Storage for affordable storage solutions year after year.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 1217)
Lee Ho is a very nice and helpful. Giving expertise advise and great advice !
A very pleasant experience. Property manager Ms. Lee Ho helped us from start to end in securing an unit. Everything is a breeze. Highly recommend this location.
alex Ho she was great helping me. thanks
Easy and convenient! Highly recommend
Lee is the best!
Mike was great! Very helpful and informative with storage location and all relative details... Also polite and kind in business demeanor which is great for Public Storage brand. Thank you Mike!!
Gréât location Li is the best very helpful and know how to to take care to customers I highly recommended that place Building is recent and nice
Lee was very helpful!
Thanks to Lee for her patience and expertise! Will recommend
Great experience convenient location
Great place very expensive
Mrs Lee is the best .she got me a bigger storage rite across from old one . Transferring so easy. Love her
Awesome service and facility. Lee was very helpful.
Lee is amazing and gave me the best price! Love storing my stuff here!
Lee was so very helpful guiding me through the process and getting the right size unit for my needs Super 10 🌟🌟🌟🌟🌟🌟🌟🌟🌟star service Thank you Lee
Lee very helpful and gave me the best price highly recommended
Lee was awesome and made the entire rental process as effortless as ever!
Lee is the best. Will recommend
So happy with the service here. The premises are very secured and conveniently located 15 mins walk from the Millbrae Bart Station.
Fantastic group of employees. Very helpful and pleasant. The facilities were very clean. The Owner has pride in her establishment. Very convenient location for us as well. 👍
Lee ho is the best.. clean and nice location. My friend introduce me here I am happy with service. 5star service. Thank you. 再一次回来，非常好的服务
Lee is the best
Manager Lee Ho was great! Have 2 units at this facility. Very secure, clean and new! I have had units at other facilities that have gotten broken into and management was not very helpful, but I feel confident storing my things here and the management is very helpful and accommodating !!
Lee was courteous and professional in helping me find the storage solution that was suitable for me!
Lee is the best! Look for her to get your next storage unit
Clean and quiet. Difficult to find carts now that you don’t need ID to get a key at the front desk.
Not safe someone broken my lock and steal tools compressor saw, just happen last week or this week, now have to claim the insurance
Lee best price
Thank you Lee for the amazing service. Good luck.
Lee she is the best
Public Storage puts profit over customer experience. In two years they increased my monthly payment by 70%. And the experience has gotten worse. No complain on the team of associates in the facility. But the investment they do in the property to justify such high rent raises…. it’s lacking! We used to have 4 carts in my lobby. The last few times I went there, there were 0 carts. With 0 cars parked there. Having carts is such a basic need for a storage unit. They expanded the facility a lot so I assume they moved those carts to other lobbies and didn’t new ones to save money. BUY MORE CARTS!! They also added a new gate that makes it annoying to get in/out. You cannot open the pedestrian gate, it needs a key. And you have spend time to open to the car gate to get in and get out of the facility. To get out!! I understand they might want to add security. But they could improve the experience by (1) read license plates and open the gate for cars registered under an account, (2) allow cars to leave without spending time opening the gate, and (3) allow pedestrians to use the code / app to go through the pedestrian gate. STOP ADDING FRICTION!! Do better Public Storage!
Good location price and customer service.
Ive been storing there for 6 years, never late once with payment, I mentioned it to the on-duty rep, I got a letter 3 days later lowering my storage fee 😳 shock the hell out of me, good on them for throwing somebody a bone!!
Lee the best. Thank you for getting best deal. Clean and nice place. Will recommend
This location is awesome! Lee Ho helped us after a stressful morning of not be able to get our vehicle into a unit at a different location. We came in last minute and she and her associate were quick, concise, showed us to our unit and helped us with cancellation and refunding of our previous location’s unit all while on a time crunch to catch a flight home for the holidays. I can not express enough appreciation for the work they did for us at a moments notice. We made it to our gate before boarding and still had time to grab a coffee! The storage facility itself is clean and organized and we felt safe leaving our belongings there. Highly recommend this location. Thank you so much Lee Ho!
Giant, well-managed, ultra secure, and clean storage factory. Aside from the main gate, there are two other checkpoints where you will need to input your access code, before you get to your storage room. Some may find this annoying but my storage has been broken into before (not at a Public Storage) and I'm happy to see these security measures. There are multiple storage buildings on this facility. The one that I used had only 2 available carts. Another renter I spoke to told me they think that people steal the carts because there had previously been more. Maybe PS can put some kind of alarm on them so they can't be taken out of the facility, because it was super inconvenient not to be able to use a cart when I was expecting one. That being said, be sure to have a hand truck or something with you if you need that.
Location is fantastic! Facility is clean. Lee Ho is amazing to deal with, great customer service.
Lee Ho was amazing in assisting with my move in. 5 🌟 😁
Good job. Thank you for helping me ms lee. Nice and clean place. Will recommend
Lee was a great help. Will recommend.
Lee was most helpful and made me feel very very comfortable
Been using PS for 6 mo. This is the best storage facility ever. Ms Lee was very helpful and friendly!!! I'm very happy using this facility
Lee helped me promptly and professionally.
Great place to store leeho is a very awesome person n worker this would always be my first pick to store short term fasure great experience for storing for my first time the team are also great helpers thank you all for you help
They were fantastic. Very easy to work with and the auto pay was very convenient. Will definitely use them again!
Lee was wonderful! She helped me right before closing and was pleasantly understanding and nice. Thanks!
lee help us to find the best price for us
i like this place its near in our place and good price.
I love the service here Lee is absolutely queen of service Thank you for the best customer service
Lee help me find good deal
Lee super awesome
Lee Ho is awesome! She helped us get the best location at the best price! Customer service was great and the new facility looks so clean and bright and perfect temperature! :) highly recommend! And she is super friendly!! 😁👍🏼
My sis n i visited lee she is very nice and helpful The new place is clean and bright will recommend
Lee is very professional and nice person. Always a smile for us the customers. Will recommend
Very nice place. Good service. Lee super nice. Good job.
Pricey but good
Easy to move in. Lee helped me.
very helpful, and best price!
Lee Ho was a huge help, she spoke clearly and concisely, and was very professional!!!
Lee was extremely helpful. She took extra time with my elderly father to explain everything. I highly recommend public storage in Burlingame because of employees like her.
Sure, this Burlingame facility is a very clean storage place, HOWEVER, in the last 3 years since the pandemic started, they have raised the price so many times that I have lost count! In my opinion, Public Storage as whole is ripping consumers off ruthlessly!!! Majority of the folks who are needing a storage facility, either don't own a home or are low income families. Public Storage will give you a good rate for you to move in. Once you are in for a few months, they'll raise your monthly rate by HUGE percentage. So think hard before you sign the dotted line. Get rid of stuff you don't need. I am disgusted by this company and we as consumers, are not protected in anyway. I will get rid of my art supplies and delete my account. I do not wish to support a greed driven company. Next, I will write a letter of complaint to the State Attorney General.
Gene and Lee are very helpful. They took plenty of time with me. Great experience.
Lee helped me out really fast and she was really nice and gave me great advice on what to rent Thank you
Friendly, fast check-in. Great service! Thank you Lee Ho
Clean facility, they do Locke the gate at 9pm, so it’s not 24/7 access. Beware the random price hikes, they increase the rate by 25% within 6 months!
Great location. Lee was great.
Easy. Will recommed lee Good job
Great experience. I highly recommend.
John is super helpful!
We have used Public Storage for almost 20 years. Lee has been very attentive to our needs. I can highly recommend this facility for your storage needs. Came back to see Lee, she helped us out so wonderfully. Can recommend P.S. to everyone!
Lee, is great. The facility is huge and looks good and kept very clean. Lee is very helpful and always very pleasant. We love her and the facility. Thank you so much. Irene
Lee Ho helped me out big time. Another unit right next to my other one.
I have used public space before and I used multiple locations. This is the cleanest storage I ever used. Lee is the best manager I ever had to deal with. Trust me
Very good
Lee ho good job thanks
Great place good price. Very happy. Thanks lee for your help
Came to make payment. Very convenient.
Very Great DEALS!!! Thank you so much Lee, highly recommended!
Lee Ho is very welcoming staff. I will definitely return if I need more space!
Came back to see lee
Lee was very helpful!
Lee was very helpful and took time out to help as many people as possible in the store. Also gave good honest recommendations
Good service
Lee ho was super helpful and very kind, great customer service
In less than a year, the price was raised almost $100! Elevator tries to kill you. Carts are tiny and hard to steer.
Came to see new spaces and rented a space. Lee was very helpful
Lee Ho was very helpful and is our favorite!
Fast and efficient, locker works for me. Lee helped me a lot.
Lee Ho was super nice!
Lee Ho was absolutly helpful. It was absolutly amazing. Thank you
Friendly people
I have a unit and a locker that’s right above my unit! Thank you Lee for letting do that! Helps me shuffle my stuff.
I had a great experience with Lee Ho. Check in and check out was smooth and efficient. She was very clear with instructions and answered all my questions.
Lee is awesome and friendly! Nice experience.
Lee is super awesome!
If lee Ho you don’t need to worry about anything she was so helpful all the time
Lee and Mike were very helpful. I had a good experience in the 7 months.
This is a such a nice facility! It has AC and is always very clean and secure. Lee is so helpful and extremely kind. She went out of her way to make me feel comfortable and add ease to my storage moving process. If I could give Lee her own rating she would get 17 stars!
Lee is absolutely amazing and is so great with customer service!! 20 Stars
Thanks lee for helping me today
I had a great experience at Public Storage in Burlingame. I had an issue with my billing & Jimmy at customer service took care of the issue on the spot.
Returning customer. Very helpful. Thank you for your service Lee.
Highly recommend Lee Ho!
Locker was convenient, cheap and easy to use, and excellent customer service. Would definitely recommend.
Wonderful experience renting a storage unit here. Clean, easy to access, and secure. Lee and her staff are the best
Great storage facility! Needed to upgrade to a bigger unit and it was a seamless transition. Staff is very friendly too!!
Lee and Mike are amazing and extremely helpful!!!
Lee was so helpful with picking the right unit on such short notice. She was so friendly and is amazing at her job.
Kudos to Lee and her team! She took care of us with a super easy process of moving in!
Safe .I know my belongings are safe here an Lei I'd great. Thanks for showing me around
We rented here before and we like the service that's why we came back to rent again.
Terrible experience. Trying to get a hold of the proper landlord and still no response. Transferred on and off to customer service who was located in a different space. All customer service reps mentioned I should have received a map and did not receive.
Lee is great help. The place is clean and nice
Great service and very helpful staff. Came in for unit clueless about sizing and would of end up with something way too small, but the staff gave me a tour and helped me find a proper size at a great price.
The worst experience ever! No bathroom access and. Over priced units and no where to put nearly organized cardboard after breaking down boxes.poor customer support you can never get anyone on the phone directly at the specific adrian road address. I would never rent storage from them again!
Lee is the best deal maker!!
Lee was awesome!!! 😁👍🏼
Had one of the upper level lockers here and overall a great experience
Lee got us the BEST unit & service ever!!
Lee and Mike very nice people best deal place is beatiful
Lee was very helpful, nice and I highly recommend her and the storage.
Lee gave me the best parking space at a competitive rate. Thank you!
Lee ho is Awesome!! She is very helpful and has never let me down. She is always friendly and patient.
We was very helpful and polite and took her time and was patient I would recommend this place to anybody they care about you
Good peeps. Reasonable cost
Clean and new. Ac was good
Lee made sign up easy and fast. She was attentive and helped me pick the right unit for my needs. The storage facility is new and well maintained.
2nd time using Public Storage, first time at this location. Lee helped me with the sign up process and she was an absolute pleasure to deal with. Customer service from her was superlative. The unit I got was in the new climate controlled building. No mold, no mildew, no pest and easy access.
Lee is the best. Will give 6stars or more. Very nice new place. Clean. Will recommend
We are first time user of p8blic storage and lee ho was big help.
Lee was very helpful- stayed behind so we could get the work done! Highly recommended.
Lee was super helpful, the location is big and clean. They were accommodating and went out of their way to assist us. I recommend this location above all in the vicinity.
Lee Ho the best
Lee was very nice and 100% helpful 👍👍
Lee Ho was very helpful and considerate. Great prices for this area!!
Friendly service & wonderful staffs! Always helpful everytime I come to visit!
Lee is wonderful. Very helpful, cheerful and offered me the clarity and assistance I needed.
Lee helped us today with our storage, super fast and quick! Thank you!
Lee
Lee was very helpful.
Lee was perfect helper for me. She's superb!!
Lee ho awesome, great customer service! Clean building , climate control.
Lee excellent service Loving it 👍👍👍👍👍👍
Lee was great and upgraded me.
Great service Lee hi amazing memory This is the way they all should be
Lee Ho and Jonathan made the process quick and simple. We checked out the unit and complete the paperwork in no time. The facility is clean and modern. Plenty of parking for moving stuff in and out of your unit. Easy access to 101
We are very pleased with the wonderful assistance of Lee, she is knowledgeable and friendly. Thank you, Lee!
nice location
Lee made a great recommendation on the units
lee help me again. nice new building
Lee was so helpful and knowledgeable about the area. Lee will help you get set up easy peezy. Friendly people, clean facility.
Great customer service, and the process was simple and streamlined.
Lee Ho gave me an amazing price at the storage unit. Very satisfied and would recommend this area to anyone
Great customer service from Lee Ho and Jon. Moving out of Millbrae Storage to Public Storage. Very clean and organized process!
Came to see Lee who was very helpful in reserving a storage unit closer to one we have already; will recommend to others.
Lee is very helpful & made it easy to move in!
Drive by for boxes. Great stuff, and good price.
Lee Ho is very helpful, accommodating and understanding of my needs
I love Lee. Made it so easy for us😁
So happy with new building. Clean and bright. Thank you Lee for great price n good service
Great customer service from Lee!
How is this a 4.9 when I went a space without information that it is a locker fine I get but I have put everything up. An upper locker where I need a ladder. No mention of ladder in the ad. Shame
We decide to switch to Burlingame and thanks Lee for your help, nice place and friendly and helpful staff
Lee and Mike are super friendly and helpful! Great service! If I can give them 10 stars, I would!
Great service! Recommend buying the products and merchandise on hand! Great deal. Nice new building. The agent, Lee, helped me find the unit I wanted!
I recently visit public storage, Lee Ho was really helpful and friendly and professional!! She such a good person to work my needs of payments!!!!!
Excellent service. Happy to meet Lee who help us get the best unit. Great new place as we are leaving our old storage. Thank you lee
Lee is fantastic, great to work with!
Walked in and Lee was very accommodating. I knew what I wanted, she showed me the sample size and got everything done. I was in and out of the office with the new storage in less than 30 min. Facility is very clean and lots of parking spaces. Carts are available for use. Entry to facility is highly secured.
Lee Ho gave good service !!
Lee and Angelina are amazing! Great customer service. Love the brand new building!
Amazing facility with the BEST employees. It’s brand new and clean. Lee and Angelina were such a pleasure to work with! Would recommend this facility to anyone!
Lee ho was so nice and she got me the best deal possible
Lee and Mike were super helpful and their place is so clean.
Lee Ho helped me get the best price
Very helpful and easy to work with. Lee is the best!
Lee is the best. Great price nice facility. Recommend
Lee and angelina are awesome... good experience . Will recommend
Thank you so much John, Lee and Angel for making the process easier.
Lee & the team great customer service. Would recommend this location.
My experience with lee getting my storage was such ease n quick. A big new beautiful building still smells like fresh paint.
Shout out to Lee for helping us and accommodating us to our needs! Appreciated the help and the tips haha super helpful!
Lee Ho and Jon were very helpful.
Very happy with the service. The facilities are clean & organizes. This is my second time renting a space, the last time was 16 years ago. Interesting, the same General Manage Lee Ho, help me 16 yrs ago and again today. Happy management, happy employees make happy customers. Thank you Lee, Ho and Mike......Joe & Donna
Lee is the most helpful awesome job 👏 🙌
God service. Thank you lee
Lee got me a better unit and even better price😀😀😀
Lee super helpful. Thankz
Lee helped me get the third unit. Awesome!
Customer service was above and beyond perfect. The team was very friendly and helpful. I recommend this facility.
Lee is very helpful and excellent customer service. High recommend this place to my family.
Lee is the best, very knowledgeable and helpful. Great new building, NO leaks.
Thanks Lee Ho for helping me set up the storage. She was very informative and professional.
Is clean
Mike and Lee are super helpful and friendly at the front office!
Lee provided a good service. Thank you and I recommend this storage
Lee is fantastic, working with her for 3 years, she is great
LeeHo stayed back for me & provided great customer service
I’m lucky Lee was here to help me.
Lee awesome job. Eady mové in
Mike and Lee is great at this location
LeeHo helped with the move out and great location.
Lee helped me get my new lock. Shes awesome and fast.
Lee is the best!
Came back to this location just for Lee, she was very helpful
Amazing customer service by Lee Ho. Highly recommend!!!
Lee and Mike were great!
Lee and Mike gave us excellent service , their instructions were very clear and quickly onboarded us for the storage units . absolutely would recommend them for using the storage
This clean, organized and convenient storage facility has earned all five stars!
Jhon and lee super awesome people to work with. Thanks for all your help in picking up the right unit.
Great experience. Lee was very helpful every time. I recommend.
Lee ho was very helpful
Lee Ho and her team were very helpful in helping me to set me up in a new storage unit. The whole process was very simple. Thank you.
AWESOME SERVICE! Jonathan thank you for your assistance! You and Lee made the experience smooth and easy!
This is my first time visiting Public Storage and I felt so welcome thank you Mike PS if I can give 10 Stars I would
Lee super helpful. Was here a few weeks ago and needed more space. Only wanted to deal with Lee
Excellent service from Lee. Will recommend to other people.
Lee Ho has been very helpful with all our storage needs! She’s ready to help and to answer all our questions. Definitely recommending her to my family and friends! Thank you!
Fast and easy
Lee Ho was awesome!
Amazing customer service. Dealt with Lee wish I could give 10 stars
Lee Ho was extremely helpful and very nice!
Lee is great, very informative and she really knows her business….
Unbelievable experience. Lee Ho was clear, professional, and most importantly understanding our needs. We are so lucky to find a secure storage unit for our present needs.
Lee was terrific ask for her!
Lee is awesome, very helpfull
Good job mike
Lee Ho made my renting experience easy. She helped me to stay in my budget, gave me information on rental use and is professional and polite.
Lee Ho is the best! Very friendly and nice
Lee Ho was so helpful and awesome! Best place to rent from . Very easy to complete the rental process and very reasonable rates! Love it!
Staff is friendly, helpful and knowledgeable with the products and services offered: making the storage rental process nice and easy. Storage facility is very clean.
Lee and Mike very nice ppl.
Lee (the on-site manager) has been amazing with helping me manage my account and my father’s account. She always goes out of her way to get us the best space for the best value. She is extremely responsive and follows up on my requests. I have to say that so far my experience with this location on Adrian road has been very positive.
Excellent service. Very clean! Really great new storage facility.
Great place the staff is always very nice and helpful and they know you buy your name not just a number😀😀😀
Good service, Lee and Mike very helpful and friendly.
Lee is great help. Excellent customer services. Pleasure to be here at this nice storage. Will recommend
This is a great facility to be associated with. Manager Lee Ho is the best. Very accommodating.
Lee Ho was very friendly and it was a pleasure using their services for the last 3 years. Highly recommend this place!
Lee is the best
Lee and Mike are the best!!!
Huge thanks to Lee Ho for staying late so I could park!!! :))
Amazing people, I pick a unit too small, I changed it to a one that was too big … I was getting frustrated but Lee and Jesse came to the rescue and showed me different units and I got the perfect unit!
Visited Lee at Public Storage after 10 years and rented a space to store some items. She has always provided good service.
Great service and a great storage facility for any household items! Ms. Lee Ho was remarkably helpful with my situation (I moved out early and forgot to cancel service). She double checked to make sure I have not been at the storage unit since moving my stuff out, and closed out my account and backdated my move out date. Highly recommend this place if you need additional storage!
Lee good service. Show me new app. Very useful and easy
We have appreciated how helpful and proactive Chris at Public Storage has been with our storage unit.
Lee and Mike were super helpful and nice! They made the process super easy and fast!
Lee was fantastic! I wish I could give her 6 stars.
Lee Ho helped me a lot!
Lee was very helpful
A few years ago, we changed to a location closer to home. However, we found the customer service didn't hold a candle compared to the service we received. We contacted this facility again. Lee set us up with the storage precisely what we needed. Lee and the staff are super helpful and friendly. We now rent several units.
Lee , it’s very good , so nice place I love it.
They are awesome.Especially manager Lee ho is very helpful
Great job and lots of options plus good staff! Thanks
Lee is amazing! I was looking for a safe, clean, and convenient storage unit for our small studio, which closed due to Covid, and this is our top choice! PS is everything we need. Thank you Lee for guiding us during this transition.
Lee was awesome. as a first time user of public storage she explained how it works and made the process extremely easy
Great service
Lee Ho is the best! Best unit! Good deals! Great recommend items! Lee Ho is the best!
Lee is very nice.
Lee is Awesome the Best Customer Service, Thank You Lee
Just great. Everything clean and excellent front desk help! Thank you Lee Ho and Mike you guys are awesome!!!
Lee made it really easy for me to move in!
Lee stayed late to help me check out.
Wow - beautiful facilities at this location! (My second time using public storage). Lee at the office was super helpful - I needed to upgrade my unit to a larger one at the last minute and she hooked us up with a ground floor unit right near the loading zone! It made moving in for the movers seamless. The app is also great to pay bills and access the facilities. Only annoying part Is having to get the keys for the carts, but I know how safe this facility is from that rule!
Lee is very helpful on finding the right unit
Lee was really helpful and service was quick and friendly
Lee the best. We went many places and Burlingame is the best
Lee helped me it was a great day
Lee help me to secure a space at a nice location to load my stuff to a container to ship to the island as a donation to a displace family due to pandemic.
Such a clean and warming facility! I was greeted instantly by Lee Ho and she helped make the renting process so smooth and delightful. She answered all of my questions efficiently. Highly recommend!
I highly recommend this facility. Lee Ho is the best same as all the stuff. She will make sure that She will answer your inquiries and give you a good recommendation if you are unsure of the size you will get. I recommend PS to my friend and She was so impressed how clean the facility is. Thank You Lee Ho
Lee showed me how to use the mobile app for payments, access and other cool tricks. Swing by and ask her for help too! I've been a customer since 2017 and love the service here!
Lee is the best. Got the best deal. Came back to same location because of great service. Will recommend
Check-in was easy!
Thank you Lee Ho for your help!
Lee Ho was such a great help, easy and fast transaction
Lee ho is awesome. Very nice location. Will recommend
It was very quick and easy to get a space here. I completed everything online and was able to get a space within 10 minutes and that too at an offer of first month rent for $1. Thank you Lee for the help.
Wow. Super impressed with this facility. It's clean and the staff are wonderful (shout out to Lee Ho!). I stored my car and belongings here for a year and I genuinely couldn't be happier. Also, this location is super close to the airport which is convenient as well.
I had a great experience with Lee Ho assisting me . She's grear..!!!
Lee Ho is a good person and she help me all the way in searching for the best storage.
Lee efficient took care of my rental . it was fast and easy.. Showed me how to download the new app. Very useful. Thanks Lee.
Lee Ho help me with payment for another location..Burlingame office nicer like retail
Lee is the best, very friendly and helpful!
Lee Ho was super helpful and thorough with how to access my storage and I am super glad I chose this storage place with such a helpful person. This is my first time renting a storage unit by myself and I’m glad this is my experience :-) You’re the best, Lee Ho!
Thank you Lee for all your help!!
This business is amazing, especially helpful were Lee Ho and Mike during the check-in. The best customer service experience I have ever encountered. Thank you so much for the pleasant experience!
Thanks to lee for helping me download the new app. Most easy to use. Will recommend
Lee was very kind with me. She is a wonderfull lady. I am back again because she is always the best. She made everything easier for me. The new app is amazing
Great job Lee Ho
Easy check in! Thank you, Lee Ho!
Lee, very very very very very very very very very very very very very very very very very very awesome!!! Best deal and price / month in the bayarea.
Lee was really helpful!! She really help make our move nice and easy! She gave us a good deal! Even for the storage gear she really helped us pick something really well to make sure our belonging in the storage was good! Store was really clean!!
Lee is amazing she has always helped me thru the years, I trust this public location to store my items. Thank you Lee!!!
Lee helped us out a lot. It was a breeze.
Lee Ho the best
Lee ho She's super kind helpful person location is nice and clean one of the best I seen well recommended ty
Lee help me find the best deal and she's very friendly and professional.. I love this location !
Great service from Lee when I needed assistance. Really appreciate all of her efforts to support!
Ms Lee u are FABULOUS and ver patient and efficient and walked me thru this FN COMPUTER WORLD DOWNLOAD TY TY WENDT
Lee Ho was very helpful in getting me setup with a 5x5 storage unit setup. Only took about 10 minutes in all to have everything ready. Great and quick service!
Ms Lee helped got the right size for me. New in town and this location is the best. Will recommend
Lee was very helpful and got us into a very nice unit with outstanding customer service. I won’t go anywhere else for my storage needs.
Lee is the greatest! Best storage facility. All the others are inconvenient!
Very helpful Lee been here along time help me with all my storage needs
Lee ho is the one who help me to get me a better unit..
LEE
Lee was great help . Make it easy to move in. The app was easy to use. Will recommend
Great Staff and customer service. Ms. LEE IS THE BEST! Thank you for everything!
Love the fact that it is climate cantroled!! Really helps to know your stuff won't be heated beyond what it can handle and it makes working in your unit a LOT easier. Biggest complaint is the nonexistent lighting inside the units and no power cord access for times you might need to test things. Sometimes if the big boss isn't there the office is kind enough to let you test something but that is a gamble. The staff is kind and helpful as well as there to keep an eye on things. There's two entrances one on the street and one further down from the office, all elevators and entrances are passcode activated only. Make sure if your moving out to check with them for a checklist of nessesary to do's so that you get it all done by the 1st of the next month, or they will make you pay. They do have carts you can borrow during office hours, with temporary exchange of your driver's license. The side entrance is best for larger moving trucks while the front can handle most rentable moving trucks. Bathrooms are hit and miss due to the neighboring businesses whose employees would use bathroom because they are open without a passcode, but due to the Goodwill outlet closing behind them I believe they will be much better from now on out.
Lee and the team here are always ready to help place is clean and feel safe. Been here long time and still recommend. New app is very easy to use.
Ms. Lee Ho really helped me a great deal! She is very kind and understanding and willing to help in any way. I really appreciate her efforts.
Mike and lee good job. Save me money. Upgrade to better unit. Thank you
Lee , she always help me show me how to use the app
Ms lee is very helpful, make it easy to move in. Thanks ms lee
Lee is helpfull. Got 2 nd unit for me. Very easy. Will recommend.
Lee super nice. Awesome job. Show me new mobile app so easy and convenient. Thank you
Lee made so easy. I had reserved two units on line. She called me and showed me how to get the same space in one unit for a lot less money. And since I forgot my mask mike helped me with that too. Gordon was very helpful in showing me the unit and the shortest way to it.
Thank you Lee and team for always being so helpful! Clean and easy access to freeway. Highly recommend!
Cooperative team that is willing to go the extra mile to help!
The managers Lee Ho and Mike are great to work with. They are honest and will help you with your particular moving situation. They are both friendly and courteous. Great place to store your stuff, would highly reccomend.
Lee at Burlingame location was great help!
So glad I decided to go just south of the city for storage. I’m saving a couple hundred dollars a month and this place is GREAT. The staff is unbelievably nice and friendly - they alone are worth the extra drive time. Lee in particular always has a warm welcome. The place itself is very clean and well maintained. This has made my move so much easier.
I'll be honest - upon initial research, I had my doubts because it's very hard for any product/service/company to consistently maintain such a near-perfect rating for hundreds of reviews. However, after making a reservation and going through the Burlingame facility myself, I'm now 1000% confident as to why! We were in a pickle as we ran out of space on the day before our move-out. Literally within minutes of placing the reservation online for the same day only 2.5 hours before closing, Bruce called me to confirm and walked through all the details. Bruce was very considerate of our time on the phone and extremely friendly while walking us through the reservation details and check-in process - he even warned us about the notorious red light cameras on Millbrae Ave on the way over that we've seen all too many people fall victim to (including our own friends haha). Then when we arrived an hour later, like everyone else's reviews, Lee Ho was the absolute best at the front desk! She greeted us with a friendly smile and happily guided us through the first-time reservation process, standard procedures, where to go afterwards, etc. We felt bad because a line started to form because the first-time reservation process had a couple of things to read, sign, and type into their iPad, but Lee acknowledged and handled everyone behind us like a professional. All in all, the Burlingame location being a very clean facility in a convenient location run by extremely great & friendly staff made us very happy with our experience!
Lee ho was very nice, friendly and helpful! Appreciate her help!
Affordable parking, secure location and friendly staff.
Lee at the front desk was AWESOME!! She answered all my silly questions and made moving in a breeze! KC was also awesome! Thank you both!!
I met Lee She is excellent Helped me to ge the best price
Attendant at the desk Lee Ho was very helpful and courteous with arranging our storage space. She was very accommodating to our needs. facility is well kept, lit, and air conditioned.
Mike and staff did a great job today... facility was spot less and modern!
Lee and team great job
Such great staff, super accommodating and helpful! Storage is clean and easy to access! Thank you everyone!
I came back to this property to see lee she is amazing and I really missed this place and their stellar customer service !! She helped me with my sofa covers and gave me a tip about dryer sheets in the covers makes my couch smell good!!!
5 star service. This is the cleanest storage facilities The front service staff: Lee Ho, Gee is very efficient and professional.
Gee and Lee were very easy and kind to work with not only when we had an account concern as well as paying our monthly bill.
Lee is off the hook and she helps everyone. And deserves 7 stars and a raise !!
Awesome location! Having a climate controlled unit and helpful staff really does it for me! Lee Ho is the best!!
Lee has been amazing. Great service.
The facility is well-located and well maintained. Excellent customer service. Lee Ho, manager, is very helpful and accommodating. Mike is the first employee I met and he made signing up with Public Storage very easy!
Great working with Lee! Very fast
Lee was a great help for us to upgrade our storage facility. She gave us detailed information so we could move our stuff into storage without any difficulties.
Lee was extremely helpful in figuring out our unit! She made sure we had everything and was super friendly. I would definitely recommend working with her at this public storage.
Lee Ho and the rest of the team at Public Storage were a delight to work with. Over the life-cycle of our relationship with them (from initial selection of storage space until we move and returned the keys) they were friendly, professional, and provide outstanding support and service. We highly recommend them for anyone needing storage in Silicon Valley.
Lee was great she help me really quick and she was very nice
Location is so convenient, clean and quiet. Plus the staff is so kind and amazing! Thank you Lee Ho for always being so sweet and welcoming!
Great help. Came in late but lee was able to help me get the best deal for me. Bought packing supplies too. Clean bright place. The best location I been to so far. Thank you Lee ho. You are the best
Thank you Lee for taking care of us!!!
5 star service. This is one of the cleanest storage facilities I’ve ever been to. Well lit, I feel safe coming here. The front service staff: Lee Ho, Gee, and Mike are very courteous, efficient and professional. They are very welcoming and all my interactions have been great! I would recommend this facility to anyone needing short term/long term storage. Added benefit: close proximity to a gas station and an In-n-out. Bonus points: on certain days the air smells like fresh baked cookies outside.
Customer Service rep Lee helped me get the best price for a 5×10 she was very helpful and provided me with great package supplies to protect my furniture. Totally recommend this location and recommend asking for Lee at the front desk she definitely go beyond her duty to provide you with a great experience.
Lee and Gee and Mike were all very very helpful in ensuring I got a unit that worked well for my needs!
I was so happy with service that Gee and Lee gave to help me on my move in. Great Job
Miss Lee Ho is very helpful and patient. She’s also very pleasant. Thank you.
Well, I give five star for the lady who helping us so well, and her name is Ms. Lee Ho. she assisted us good and she know all thinks about her job, so tump ups foe her... I recommended her for my family's and friends...
Lee and KC helped me with my move, they were very friendly and made the process easy!
A+ Facility. I had a unit there for over 3 years and it's always been very easy to access over the years with no issues. The manager, Lee Ho is always around to help and keeps the place very clean. It's a newer facility with wide corridors and bright lights. I would definitely recommend this storage facility to anyone in the area.
Lee Ho is such a sweet heart! Super fun to work with, very knowledgeable on the available storage units. Look forward to speaking with her every time we go into the office!
Lee Ho is awesome!!!! I came in here to LOOK at units and she showed me so many options! I would say, if you need a unit NOW is the time to get one!! They are going fast! Lee is super helpful and easy to work with!! She will help you get anything you need! Very clean units, spacious and easy to navigate! Thanks Lee for helping us get our units for the new year
Lee súper helpful. Been here some time. Nice CLEAN place. Will tell everybody. Good job Lee!!! Excelent customer service from the stuff & Courtesy. Plus, they are very attentive with the Survelience cameras,in order to avoid suspicious activities. NEVER HAD A BREAK-INS.
Poorly managed (found out transients were living in units for months), electric gates at exits are often broken, several break-ins, no video security in the buildings, building doors are not secure, literally 3 parking spots our front and no real parking inside, one building is only a walk-up / no elevator but the rates are the same as the building with an elevator.....the list goes on. Fairly expensive rates overall for the sizes and poor maintenance. The site staff have a tendency to change the access hours without notice. There are other facilities that are less expensive and better maintained.
Place is clean,Lee is of great help to us
Lee super helpful. Got the price and location. Will recommend
Gee, was great. The best here. She helped us and explained everything very well.
Gee and Lee and Tim are wonderful! We had a great experience and so thankful for their help! Highly recommend this location!!!
Gee and Lee are awesome. Great help!
Gee and Lee is very helpful and good customer service.
Gee is helpful
Gee, and Mike are amazing Thanks for all your help
Thank you for your help Gee!
Best place to rent a storage unit. Lee Ho, Gee, and Mike are all very knowledgeable, experienced, friendly, and helpful. They helped me rent a storage unit when I was in a bind. The property is very nice, clean, and well-lit. Will definitely continue using this Public Storage facility for my storage needs.
BEST customer service!
Gee was really nice and helped to find the best storage unit.
Mike , Lee and Gee thank you guys for help me ! I’m create my Account for make my payment every month on line ! Thanks you very much!
G & Lee were amazingly helpful and made the process simple & smooth! highly recommend!
Thank you Lee ho got me the best discount!!!
Lee and KC helped me out with a dolly after the office was closed. Made the move so much easier and saved me from a potential backache. I appreciate the service greatly.
I had made a reservation but was very late to arrive towards the end of business day. It was suggested I return the next day as it was too late to check in. This would have proved very difficult for me as I had a rental truck loaded & needed to return the truck very early the next morning. Gee the young lady waiting on me told me "no problem" that she would check me in quickly. She was proffessional, efficient, accomodating & very sweet. Great customer service!
Organized.
Clean thanks lee
Great deal for long term car parking
Great servicio by Gee trying to help me in spanish
Gee is very helpful. Thank you
Gee and Bruce are fantastic. Clean, pleasant, great storage experience!
Gee was very helpful and great service.
Good job. Will recommend
Lee is a rock star. She was extremely helpful. This is a wonderful storage facility. You can purchase all your packing supplies here as well! Highly recommend!
Lee ho is super helpful. Got best location for the best price. Will give up the other location. This is nicer. Thank you
Lee worked with me through the phone calls all the way to my rental at the location. She was fast and efficient and did it all in a very friendly and professional manner. I would suggest renting from this property just from her excellent service! Thanks Lee!!!
Terrible, I booked a place and when I got there it ‘sold’, despite all the confirmation over email, phone and signing up the agreement.
KC and Lee were very friendly and helpful on a busy Sat afternoon. Highly recommend :)
Help me get a nice parking with good price. Safe and nice thank you lee
The staff here has always been very helpful.
Lee was very professional! She assisted me with dealing with lost keys, removal of locks, and replacement with new locks, with complete assurances of security! Excellent and friendly service!
Thank you for the people working there for helping us out.
Lee and mike are awesome ppl to work with. Always there with a smile. Will recommend. Been here for a few years very happy with the location and office. Thanks for helping me when I needed it.
Lee was helpful, proactive and communicative - taking initiative to work through my tricky situation. I am a very happy customer, and will recommend this location if anyone I know has storage needs.
Great help from Lee. Have been a customer for years.
A wonderful experience renting a small storage space from them for the past few years. Lee was very helpful with my move out and I highly recommend working with her if you have the chance. Thanks again, and I am sure I will use your service again in the future!
MY UNIT WAS BROKEN INTO! The thieves pried open the wire-mesh roof and lowered themselves in. I alerted the front desk and they told me there were a few breakins in my sector last month. So, why didn't they alert me as a courtesy? I would've removed smaller, more valuable belongings like the two cameras that that were stolen. I filed a police report and the local police department told me there were at least 9 reported burglaries last month - this is way more than a few. Bottom line - this is no longer a safe location as Public Storage has done nothing to remediate the situation. The property manager indicated they would fix the wire-mesh roof with more wire mesh. What a joke.
Amazing service by Lee and KC during my entire tenure here. Amazing facility.
Lee is super awesome. Helped me out when I needed extra storage. I will recommend and be back when I need storage. I will give her and the company 6stars😁
Leeho was super helpful and the process was easy. THANK YOU
Wow, I am so impressed with this facility. Lee Ho, the manager, was warm and helpful, and the facility is clean and well-maintained. I was able to get a storage unit and a car space, and I feel peacefuk with my belongings being stored here. I would highly recommend this location!
Lee Ho
Its a nice facility and clean with a friendly staff
I coming there at 5pm and they found a perfect place and space for me, they are awesome! Lee Ho, Chona and Mike! Thanks a lot! I loved my experience with these guys!
The manager Mehyer (I believe that is the spelling of his name) was awesome! He handled a misunderstanding and worked with me until I was more than satisfied. The place is really clean and organized and they make it a strong point to practice social distancing. Can’t say enough great things about them!
This place is super clean (literally SMELLS clean!) and is clearly well maintained. I checked into my unit for the first time today and had a great experience. I was helped by the manager, Lee Ho, who was honestly so funny and sweet. I've been in the hospitality industry for 17 years and she truly exudes a caring, friendly, and professional attitude that is so hard to find anywhere, let alone a more "hands off" customer service setting like a storage unit. Compared to other places I compared, this location has excellent pricing. The location is great too, right off exit 420 for Millbrae, just around the corner from In N Out and the car wash. 10/10, would definitely recommend!
Great price and location. Extremely clean!
This Public Storage has a brand new set of units. It's very well maintained (climate controlled, extra locked doors, etc.) and incredibly friendly staff. Lee was so sweet and amazing in helping me get set up! They also have dollies that you can use during their normal business hours but otherwise, you can go in and out as you please, so as long as you have the codes and keys.
I return to get an another storage and Ms Lee Ho was a great help as always thanks alot Public storage for always helping when needed
Me and at least other 3 units just got robbed in this place. The second floor doesn’t have cameras and there is a lot of room for somebody to get in through the ceiling. They cut the chicken wire and got in.
Chona and Lee helped me with my move in today, they even helped me when I realized I picked the wrong date to start with. Great customer service
Lee was extremely helpful. Super helpful and respectful
Tremendous unit, clean and accessible. Highly recommended.
Tremendous unit, clean and easy to access. Highly recommended to friends. The Staff especially Ms. Lee Ho and Chona are helpful, accommodating and friendly. More power!
Lee Ho was great! She found the perfect unit for me. D Very helpful. So happy that the company was open during these hard times. THANK YOU SO MUCH LEE HO!!!
2nd floor gets really hot but no rodents.
The whole setup is super clean and convenient. The managers are really friendly. I am very satisfied with my choice.
Had a reservation for a 5x11 but found a better deal for a 5x15 online. I made the reservation for the new 5x15 as well, since why wouldn't we want more space for less money? I called the office and spoke to the manager, Lee, who explained to me the reason for the special low price was that it is actually three 5x5s side-by-side with the middle walls knocked out. So instead of your typical 5ft. wide and 15ft. deep, it goes only 5ft. deep and 15ft. wide (across). Other drawback was that there are 3 separate doors, all needing individual locks.*** We decided to keep both reservations so we could see both units and make a decision from there. They told me that only one person was allowed in the office at a time, and face-coverings were required (good). When we arrived, Lee informed us that despite our reservation, there were no 5x11s left, only 5x10. After looking at the units, we decided that the extra space at the better deal was worth having to deal with multiple doors/locks, and went with the 5x15. They have carts available to use that are generally available depending on how many people are there. The lights are all on sensors, so while it seems dark, things light up as you walk. The floors are soft and smooth which makes a big difference after storing somewhere that had very loud and uneven floors. To access our building, you do have to get out of your car to enter the code into the intercom box, which is a negative. The convenience and security of being able to pull up and enter your code from your vehicle makes a difference, especially for my wife feeling safe if she is going alone. They have security cameras covering the gate entrance/exit area, but nothing once you get further in. Part of me wishes they had more coverage once inside, but their reason of protecting people's privacy also makes some sense. The units themselves seem very secure. Our last place we ended up having to get a collapsable shower rod and curtain to hang on the inside because you could see through the sides of the doors right into the unit. This Public Storage does not have that issue, which is really nice and comforting. There is a steel mesh type cover over the top in our building, which seems secure so people don't come through the top. Overall we are happy with our move and decision to switch to Public Storage. This location is convenient off the freeway and we feel comfortable with the security of our stuff. Lee was very nice and easy to work with. From what I've gathered, she has been the manager there for 10+ years and runs the show for all things logistics and security. The process of doing all the paperwork and setting everything up was very quick, smooth, and easy. They were very cautious about staying a good distance form each other and even made my wife stay outside initially until they let her come in and stand in the far corner (lol). We felt safe and comfortable the whole time which was important to our experience and desire to stat long-term. They have an ongoing deal for $1 first month's rent and 15%-30% off rent if booked online. We plan to stay here for as long as possible until they raise our rent to the point where it's unaffordable and we have to move on. Hoping that doesn't happen! Thanks again Lee and the rest of the PS B-Game staff! ***NOTE: They use special bolt-style locks that are specifically designed for their storage doors, meaning you have to purchase a lock through them ($20/ea). If you have your own pad lock, you can use that as additional security, but their lock is required to store there.
Tim was very professionsl and helpful. Great service! Addendum 4/2/20: I had another great experience at this Public Storage. Manager Lee Ho provides exceptional service!
Restricted hours already make it really difficult to access my storage unit, so I found it unnecessary for the staff to be rude on top of this.
Very disappointed with Public Storage unethical behavior during the current world health crisis. I had originally begun using Public Storage due to their high rating, however, I've come to realize that all they care about is making a quick buck. Public Storage has decided to raise prices right as the COVID-19 crisis began to unfold, clearly taking advantage of the situation. They sent me a letter dated March 4th, 2020 that they will be raising prices. This is the second price hike within the last 12 month period. My original payments were $172 a month and have now been raised to $260 a month, that is a 51% increase in price within 1 year period. The current health crisis has put me out of a job and I've been sheltered at home as mandated by the state. I've been cutting as many expenses as possible. When I called them to ask about holding off on price hikes until the crisis is over and I can get back to work, they told me that there's nothing they can do and they have to protect their business. If I'm unable to make payments they will sell off all my belongings. Most industries are coming together to help each other during the crisis. Banks are offering grace periods on loans, insurance companies are reducing and refunding premiums, however Public Storage has decided that it's in their best interest to raise prices right now, when people are most vulnerable and trapped in their homes. Lastly, most of Public Storage 5 star reviews are bought by Public Storage when they are signing up new customers. They have special locks that they require for all their units that you have to buy from them for $20. They offer all new customers this lock for free during the signing process, if they write them a five star review and they verify the review is a positive 5 stars. They are basically bribing customers for reviews. How can someone give a good faith review with a storage business that they haven't even begun to use?
Lee Ho helped us upgrade our unit at a great rate! Quick polite service with a smile in her voice behind her mask! Thank you for being there for us in this weird time!!!
Lee was been helpful and very kind, and the price was good too.
Lee help me to get good place at this time!!
I had a very good Experience with public storage I didn’t realize in my paperwork that they don’t give probate back but since I was such a good tenant they inspect my unit and they actually gave me a pro rate even though it was in their private policy that the thing you prorate so I recommend public storage because this place in Burlingame that I had at storage there for a year they were actually clean as I have any problems with anything everything was very very nice so I recommend this public storage to everybody thank you
Lee and Chona were nice and helpful. Lee helped us find a storage size that fit our needs at a good price. Thank you for working with us !!!!
Lee amazing. Working in such situatuon. Helping us. Stay safe
Lee ho is funny and very nice towards I'm so grateful for her service. This is from jerome
Blessed too have met Lee Ho, she will help you with ease, came in today got my locker within 15 min all done. Couldn’t ask for better help.
Lee Hoo! She is the best! Got me the best spot!
Great customer service from Lee Ho. She made the process quick and easy to understand. Gave me a unit near the loading zone for easy moving.
Lee Ho was very helpful! She had all the information readily available. She was very kind to us and made the process extremely easy. I’m glad we went to this location for storage.
Just signed up for a 5x5 unit through their website and was helped by Chona and Lee Ho. Both great helps and it was easy to sign up. Definitely recommend it to anyone that needs a storage.
Chona is super nice and went the extra mile for me. Tank you Lee Ho for the good deal.
The space is clean, well lit, and efficiently overseen. Lee Ho (property manager) is astounding. She's kind, communicative, and knowledgeable.
Great experience.
Lee super awesome. Help upgrade. Easy to move. Will recommend. Nice clean place always with a smile.
Lee Ho took great care of me and my family’s needs. Great service!
Lee Ho is awesome... So is Chona.. they are the best .. they always take good care of me... That's why I came back. 😁
Lee, Chona & Kenny are very friendly and helpful. They worked hard to find us a good price. I would and will recommend this place. Thank you
Marina was great and fun to work with! Definitely recommend!
Lee Ho and team are super nice. Good service. Nice location. Clean. Will recommend.
Great service! Great deal!
Gaby, Chona and Lee were fantastic in helping me getting a storage unit. And there merchandise are so convenient.
Marina and Lee Ho are very helpful. They were able to provide me with what I needed. I wanted a 10x30 but I didn’t know that reserving it online, doesn’t guarantee it, so I lost it. I’m very thankful that Lee and Marina tried their best to find me one that fits my needs, and they have one 10x20 left so I took it right on the spot. Service is excellent and they were able to explain the details to me in a friendly and detailed manner. I would definitely choose the Burlingame location for my storage needs. Safe neighborhood and reasonable prices.
Ho Lee helped me with showing of a down sized unit and was so nice while helping with a new contract. Will be coming back if in need of another unit.
I stored my house there for months...clean, climate controlled. Never felt damp in the rain. They always have supplies for sale and Lee Ho and Chona are always there to help. The location is central and they had a storage big enough for all my stuff!! Perfect.
Lee and people there super nice. I came back to see them and get best price. Thank you.
Lee awesome. The Best. Very Nice placê. Recommend
marina, kenny and lee ho are amazing! They were so helpful on my first time getting a unit. Definitely recommend!
Great clean place. Good employees. Chona, Lee ho and gaby were very helpful. Gave me a tour of the facility. Set me up in the system. Ask for them!
Marina and China did a great job at showing me my storage unit and helping me set things up.
Lee is the best
It is great staff very friendly. Lee is very helpful for the process.
Great customer service at this location. Lee Hon was so helpful and friendly. She provided all the information I needed and was very professional. Thank you Lee.
Lee Ho was very kind and professional helped me get a better storage for us and the right boxes thank you for the help
Marina was very nice
Lee Ho is very nice and helpful!
This location is clean nice and Marina was great! Very knowledgeable and she made the whole transaction very easy and pleasant. I highly recommend this place. Ask for Marina, awesome lady!
Chona and team are fantastic
Lee and Chona are great . Nive customer service. Highly recommend
Lee always with help for me. I store in San Jose but I always come to see lee Ho to pay my rent. This location looks very nice and new. I will recommend
Lee super awesome. Help me a lot. Got good place for me. Recommend to all my friends. Price is good and the property is clean safe. Lee works very hard. Can see her always with smile and ready to help me. Thank her for good job. Deserve more than 5 stars😀
We had an amazing experience with Lee Ho. She attended to us well
Came late and lee was accommodating. Helpful and nice to work with. Will recommend
Lee has been helpful. Came back to this beautiful place and will recommend safe and secure
Lee and Chona got me the best parking deal ever!!! Thank you so much!!!!!
Lee super awesome. I brought a friend here, shes very accomodating.thanks
Need storage for 3 weeks. Lee got the best price and packing supplies. Place is clean and secure. I found this place recommended by my friend and its very good choice. Will recommend to friends too. Thank you lee for excellent service.
I was quite impressed with how clean this storage facility is. Marina who assisted me was very courteous and professional. She made the process very easy. I was in and out. Thank you Marina!!
Very nice and helpful people....!!!! I drive for JK MOVING SERVICES OUT OF VIRGINA... MOVED A CUSTOMER IN THEIR FACILITY... EASY TO NAVIGATE WITH A TRACTOR TRAILER...!!!! THANKS AGAIN FOR THE GREAT SERVICES..!!!! WAYNE PENDER... DRIVER...!!!!
Lee ho Chona Kenny saved me. Needed to park car and go to airport. The team is super efficient and got everything done in less time. I got to airport in time. Thank you
Great customer service!! 5 star for Chona!
Lee was super helpful and it was very easy to complete the move in process!!
Lee and the people here very helpful. Got the best deal. Recommended. Bought packing supplies and Lee recommendations helped a lot.
You make a customer feel special by the level of attention and courtesy one extends to us customers and this is only one big reason why we remain customers. About a year ago we were in search of a storage unit to house some extra office furniture and I was lucky enough to call and get Lee Ho on the phone. She's incredibly attentive, courtesy and wants to make sure she finds you exactly what you are looking for while providing you options to help you make a financially sound decision. A week ago, I had to secure additional storage space to house more office furniture and I was happy to know that Lee and her team Marina and Chona were able to assist. They greeted me and Lee showed me my unit to make sure this was suitable for my needs. I appreciate the care and attention Lee and her teammates show to make sure I am a happy customer and I am. Prices are comparable and the space is clean and neat!
Good place and good price. Chona and Lee Ho assisted me. They are very nice. I came back again because it’s the best, will recommend
Very clean and excellent staff!
Great service with Lee. Very clean and secured environment. Must see.
Lee Ho and Mariana are the best! They were so very helpful for us! Make sure when you go to Public Storage you ask for these wonderful ladies! Thanks girls!
Easy checkin, was able to accomodate my U-Pack dropoff without any problematic. Lee was very knowledgeable.
Kenny, Lee Ho and Chona the are very helpful when I went to their branch to rent out a storage space for my stuff. Their facility is very clean, and the over all feel of the place was very homie and welcoming. All of them are friendly and helpful to me, so I didn't have a hard time chosing a unit size on which to rent out. I would suggest and highly recommend for anyone to come and visit here for any storage needs. My experience with them was outstanding, now that I am a rental customer I can now always feel that my stuff would be secured and looked after as a family looks after their own.
Very easy to rent storage unit working with Lee and Tim...
Lee very good and nice. Recomendó to everbody
They helped me get a storage spot super short notice, walked me through everything, and were able to get me a great rate. Top service.
I am a returning customer and this is my favorite public storage in the bay area. I have to mention how nice Marina, Chona and Lee Ho are there! They are super friendly and help me find a space even with a short notice!
New to storage. Lee and team very helpful. Show me best place and good price. Recommend packing for my furniture. Very happy. Will recommend place new and clean and safe.
Lee Ho is wonderful and helpful. She helped me find exactly what I needed for my stuff.
So far so good! Great customer service and really low prices (for the Bay Area) right now! If you’re looking to get some extra storage I would act now; I paid half of what the normal price is! (At least from what I can tell.) The people who work here know what they are talking about and are very willing to answer questions. I will keep the 5 stars unless I have a reason to change it later- but again, so far so good! ☺️
Lee Ho was and is a great manager. For 15 years we have had our belonging in storage and would still be there if we where not moving out of state. Job well done.
Really helpfull! First time experience was amazing! Really easy to move in!
Lee is extremely friendly and fun person
Lee Ho, great help!
Lee Ho is super helpful
I had one parking spot here already and came up with another spot, was offered great help and awesome customer service from Chona, highly recommend to ask for her!
Marina habla español y nos ayudo mucho y chona es exelente tambien. Recomiendo este lugar muy amables personas.y muy guapas las damas.
Great lace for storage. Vincente and Chona helped me out immensely.
I’m really happy I’ve opted for Public Storage, I’ve rented a month ago and it’s been great, Lee and Chona are amazing, super patient and helpful! Highly recommended.
Clean and safe storage. Lots of parking. Close to home. Chona have always been helpful, professional and friendly.
Such a wonderful time with this facility, it is clean, fast, and efficient. It was a smooth transaction. I loved Chona’s hospitality and gave a smooth transcation.
Chona was great and super helpful!!
Chona and the team Tim and Kenny were amazing - so kind and helpful. This is the first time I am renting a storage space. They answered all of my questions and got me the best deal. Highly recommend!
Great experience storing. Management super helpful. See Lee for all the help you need!
Very clean facility. Lee Ho was very helpful.
Great price, location and great service- I am a happy customer! Pleasure to work with Lee Ho and looking forward to storing here again 😄
Lee ho has been wonderful to work with. Came back to get good rates. Will recommend
Thanks to Chona & Lee Ho, they were very helpful, they made everything extremely easy & fast. This is my first time renting a storage & I would highly recommend this location because of there service & how clean & how safe it seems here.
Thank you Lee & chona!!!
I am a returning customer in large part because of how well I was treated by Lee Ho 7 years ago. Ms. Ho was exceptionally helpful back then and again today. I went in to inquire about renting a unit and left with a unit rented. Ms. Ho assisted me in selecting the right-sized unit. The whole transaction took less than a half hour. Very happy customer.
Great staff and very clean storage spaces.
Great place great service. Lee ho was great and very friendly.
safe place for all your belongings. Wonderful staff. Reliable and accommodating front desk.
Staff are friendly especially Lee ho, chona, marina and vincente. Will recommend to friends.
Marina was very helpful and answer all my question.
I want to thank Marina and manager Lee Ho for their help with my 1st time ranting a rental space. They informed me of specials and took me step by step through the rental process.
Thank you. Lee ho, super helpfull:)))show me the best location. 👏👏👍👍👍
Clean, secure facility. Lee Ho and Vin Yer were particularly helpful.
Lee supper helpful thank you
Lee and Chona were really helpful, gave us a great deal, thanks!
Lee is very gracious and helpful. Went out of her way when I booked it last minute.
Great customer service.
Marina was fantastic. She answered all my questions and did so enthusiastically. I got to meet the entire staff as i was filling out the paperwork and can see that they are a well oiled machine led by Lee Ho who supported her staff was super supportive and made herself available to answer any questions that any staff maybe didnt know. Bottom line great experience 7 stars. Heading to my other phone to give another review......much longer than this one.
Lee ho and chona are great they call me to come in when I need to pay 😁
The ladies here are great!!! They were patient, fast and courteous, assisting me with a lock replacement issue,Highly recommended. (Lee ,Chona,Vinya) go see them for great storage deals
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Great help. Nice place. Good advice on packing. Recommended. See lee and Vicente for best deal
I have had a storage unit at PS in Burlingame for over a year. I can only say great things about the manager Lee Ho & ALL the staff I have come in contact with! The property is clean. The staff are all capable, friendly & polite. This cannot be an easy job but they make it look like they enjoy their jobs! Good people attract good people! Thank you for your assistance! I highly recommend this storage!
Chona is so friendly. Help me get a storage at affordable price. Vincente is also very helpful. Come and store here.
Chona was very helpful and help me with all my questions I had. She was amazing.
Lee ho has a good customer service and help me find the unit that im looking for. And she willing to help out to save a customer money. I will definitely recommend this place. Just look for her.
Location is convenient and staff is friendly. Really helpful. Thanks to Lee n Chona
Very helpful.. good experience. Choana and Lee Hu were very helpfil.. process to get the storage was done fast and satisfactory experience.
Lee Ho is nice people. Nice place. Recommendations
Chona and Lee Ho is very accommodating and friendly. They did the paperworks right away and the service is very fast.
Chona is very nice. She help me get a storage at affordable price. Good and clean location.
Great service. Nice people in office. Will recommend see lee ho for good promotion
Lee Ho, China are very helpful, and nice ! Place is clean and dry.
Lee and the team super awesome. Easy location for our business. Near the freeway and airport good for us. Clean location and office always open to help.
This is the best place of all. I have been many and lee is the best the rest of team are good people too.
Lee ho was super friendly and made it very easy and convenient to get our storage unit. Highly recommend going to her if you decide to come here. Explained everything clearly, and answered all my questions. Thanks again Lee ho
Lee and the girls are the best! Very helpful :)
People here are nice. Place good to store. Safe and clean. Good job Chona and Lee ho. Highly recommended
Great service and super reliable! Lee Ho waited for me until after her work hours and was incredibly kind and helpful. Recommend this storage to anyone!
Lee and team has been good. Place is nice and clean. Will recommend
Lee Ho
Chona and Lee and Marina are super helpful and they are very kind. Not only just giving out good information but also career advice.
Marina and the nice crew where very courtesy and helpful
Great assistance by the property manager 😊😊
These people are amazing! They make your experienced very easy and casual! It was really great dealing in this location. Namely ms lee, marina and China! Thanks!
Great help from Vincente, and the team is very helpful, lovely experience!
I work near the storage so works out great. Place is clean and safe. Will recommend
Lee and team are wonderful. Wish I could give 10 stars because they are good people. Most helpful the storage is clean nice. I have been to many storage places and this is the best. Will definitely recommend.
Lee Ho helped is very good, she was friendly. The storage was very clean and spacy. We will certanly reccomend this storage if you want to store your luggage.
Really great and easy! They have all types of moving essentials to make it very easy to move in. Great personalities and the people are very caring. I love the area that it’s located in!
Marina was great! Super friendly service and walked us through the entire process (which was easy also) and all the resources they had.
this storage facility is very spacious and easy accessible. Lee has been very helpful and easy to work with. elevator access and great rates. highly recommended!
Great place, we got a very good rate for what we needed. This place is clean and very secure. Lee helped us a lot, I highly recommend her. Great place for packing supplies as well.
Lee is fantastic. Found it on Google Maps.
Lee Ho and the whole team was very helpful to me. Always friendly! This facility is beautiful.
Lee very nice lady. Got best price for me. Good place to keep my boxes.
Lee made it easy for me. She took care of everything.
Lee was super helpful.got great price abd service
Lee and staff super helpful. Very professional. Location very good near airport. Clean place and easy to get access. Explain in detail and very nice people. Will recommend.
Lee has been great. Extremely helpful, the set up process was very smooth with lots of details.
Came back to see Lee Ho because I can trust her to always give me the best deal. It's good service when Lee can remember you after you been away years. That's why I come back to see her for a good price for my storage. She recommends the packing supplies to help protect my items. Thank you Lee
Thumbs up for lee and team. Excellent location. Most helpful to me. Awesome service. Will recommend this great location when you need to leave your car and travel. Most reasonable price. I have been to many storage this the best
My son had a unit and was satisfied. Recommend me here and I currently have a couple of units. Clean place and friendly staff. Definitely recommended!
I love this place. People are super friendly and helpful
Lee and Marina are great! Really recommend!
What a simple and easy process during a hasten and hectic period of my life. It was such a pleasure to receive such professional and courteous service from Marina and Leetto. Moving and relocating can be quite hectic, and I have no expectations of being cared for by an employee of a storage facility. However Marina was patient and worked quickly to show me my storage unit and to get me signed up and out the door in under 20 minutes. I recommend Public storage to anyone but this facility is by far the best. Thanks Marina, and here’s to a peaceful week Leetto🤣😂
Lee and Marina super helpful! I recommend packing supplies.
Lee was awesome !!!!! So helpful and fast and more importantly helpful.
Lee helped me with fantastic deal for storage and packing supplies. Facility is clean, and the team here is great.
I search online to save my luggages. Lee helps me to move in. very easy!
Chona was very helpful and professional with all my needs. I recommend her if anyone wants help in securing a storage unit.
The staff Lee Ho is super helpful and friendly, love this place.
Lee Ho Good job!
Li was very useful and nice
CHONA WAS FANTASTIC. Really positive and walked me through the process. Thanks again
Chona was so kind, professional, and helpful! I would highly recommend this location. The staff couldn’t have been more pleasant!
Lee Ho an amazing property manager. Help us great deal and gave us a good run of the place. Thank you Lee.
Excellent customer service from Lee Ho! She was patient and listened to our needs. We ended up leasing a space that really worked for us. Thank you so much for the great service.
Lee had help us a lot to park and we had no issues to proceed the contract! Highly recommend to anyone!
lee and team always nice people. clean and new facility. highly recommend. good price
Lee Ho was fantastic and very helpful when I came to rent the parking spot. I highly recommend this place.
Lee Helped me choose a perfect size for my storage unit and signed me up Super Fast! Great Customer Service. Thank You
Lee Ho was so helpful and and we got an amazing deal! I would highly recommend asking for her, she really wants to help you because she cares about her customers.
Chona and Lee Ho were amazing and so helpful! The experience was smooth and easy to sign up! I’d highly recommend coming here if you need storage.
Chona awesome job!!! Lee is awesome too!!! They gave me a fabulous price. Will recommend using this location over others.
Lee Ho helped me and she was awesome!
Chona was very great. Easy to work to with.
Lee Was super helpful every time I come in I love Public Storage
Good storage area
Lee was Awesome!!! Fast, friendly and answered all my questions!! Definitely going to call her if I need storage again!
Chona is very helpful. She is a very good person, very helpful and answers all my concerns before I ask it. All the team are good, Lee Ho, the Manager also assist to give me a good location and wonderful price.
Lee Ho is the BEST!!! She’s a life saver. She stayed on to help me get a space to store my vehicle! Thanks to her!!!!!
Wonderful experience at public storage at a difficult time. Lee Ho and Chona were very nice and funny.
Great Place, very helpful people. Thank you Lee!
I was using a locker for a year and a half. It's a bit pricey - but it's convenient, the people are friendly, and the overall experience was great.
More than wonderful service. Very friendly people at the counter. Lee ho, chona and marina are great people. Courteous and always with a smile. Sad to leave but will recommend. Come see the ladies for great price and nice clean facility
The ladies here are nice and friendly. Lee ho, chona and marina always smiling when i come in. Very clean and good service. I appreciate and would recommend to my friends.
Good service and easy, near airport. Will recommend
Three years renting with them. Never had a problem that could not be solved. Thank you so much for another year of service.
The woman there are so helpful and always know my name. I got all my packing supplies here as well as items for the movers. It is always such a delight to come in and know they have what I need.
Lee Ho and the team helped me out very much with picking and paying my storage unit. I’ve been coming here for about 2 years now and i’m beyond satisfied!
They were so friendly and helpful. Great people great place !!
Lee was extremely helpful and great to work with, especially since we had last-minute issues that required extra space.
Chona provided excellent thorough service when my college daughter needed storage for summer break. She gave us the best deal and was a pleasure to work with. The facility is new and very clean. I would definitely recommend!
Large and convenient self-storage facility with good access to its local neighborhoods. The facility is very clean inside, and is provided with good security features, including coded elevator checks and access verification. I like that the facility is fully air conditioned, as is required for the hot months of the year, if you care about your "stuff" remaining in its original condition, while kept in your private storage cell. Modern security locks protect access to each door. The facility also provides special storage cell with means for easing access to stored content for people with physical disabilities. Note that this is a self-service facility and you are unlikely to see or get immediate help from any resident personnel. A on-way (out) emergency exit allows quick evacuation, if needed. Though I never actually checked that exit route in person.
Lee is very helpful, friendly and quick! The facilities are clean and easy to navigate. Everyone is very helpful!
Great Service from Lee! Clean storage. Very happy
Tim and Lee were great
Lee ho it’s awesome. And very friendly, really funny
Great service from Lee and Team Go there
Lee is the best and that’s I came today. This is the best facility I have ever been to! I highly recommend it.
This is the first time When I needed to rent a public storage. Searched many of them and decided to rent my storage on Adrian Court. Ms. Lee Ho was just wonderful she went above and beyond to help me out with my needs. She, also showed me the place and I was amazed how nice and clean this place is. And also, I want to mention that they have a very reasonable price. Thank you very much Ms. Lee!
Lee Ho is amazing. She worked on Easter Sunday to help me to get a storage on the 1st floor. Very detailed explanation! I highly recommended to use Public Storage Burlingame. Lee is the best!
Lee still came in and worked on Eastern
Manager Lee Ho: 1) Harassed me whenever I was on property. 2) Essentially accused me of being homeless because of my frequent use of the facility. 3) Used the on-site security cameras and check-in system to stalk my vehicle and physical whereabouts. 4) Stated that the way my unit was organized was "inappropriate" and gave me four days to move out on the same day I had finally finished moving everything in. 5) Threatened to call police and have all of my belongings removed if I did not comply. A set of actions which does not abide by the general terms of the rental/lease agreement. All of her threats and accusations were made out of hostility and directed at me personally. Fact is, I should've sued. I work three jobs and am in the process of moving from Hawaii to California. Not that my personal business is anyone else's business. Especially someone who brags about managing storage facilities for ten years. Which is nothing to brag about btw. I read all these 5-star reviews and can't help but think that interacting with a person once every six months hardly qualifies as an "experience." I read a review where some people had their units looted and feel like I should mention that there were ACTUAL homeless people on property when I moved in. One day, I heard someone snoring two doors down from me. Never noticed any video cameras in the storage area. Not sure how Lee Ho was stalking me, but maybe if she used those cameras to catch thieves, those poor people would still have all their earthly possessions. Great place. Brand new facility. Very affordable. Remainder of the staff - amazing and pleasant. I regret having to take my business elsewhere. I know I'm not alone since other 1-star reviews are different people who have also been mistreated by Lee Ho. While looking for another storage facility, I came across similar reviews about Lee Ho since she has managed almost every facility in a ten-mile radius. She conveniently failed to mention her lack of staying power and innate ability to openly discriminate against paying customers who break no rules. Clearly identifiable negative patterns are far more important than point of sale transactions/interactions.
Lee good job. Will recommend
Lee was excellent. Great team helped me move in :)
Lee helped me get the right size and price.
China and Lee Ho and the team are very helpful. Will recommend
Had help from Marina, really friendly staff and fast and easy. Definitely recommend! (:
Lee Ho helped us and she was great!
Lee , chona and marina very helpful. Found the best space for us. Will recommend.
Good place to rent.
Was sent over here by the very helpful Vincente, who works at the Public Storage in South San Francisco, because we need a climate controlled storage unit for art work. He searched their database for us and called this facility to let them know we were headed over. Marina showed us a couple of ground floor units and we chose the one closest to the loading dock. It is a newer facility, opened within the last two years, and is in very good condition. The price is reasonable, considering the area, and the rental process was very easy. I am not surprised at its very high Yelp rating. It is well deserved.
Lee is awesome and very helpful I reccomend her for any of your moving and storage needs
Lee Ho has the best service. She still remembers my name even with 2000 customers. That's amazing.
came back to see lee because of excellent service and awesome price
Good facility but price went up
Good Prices
Lee was fantastic very helpful! Recommend !!
Lee made it easy to move in
Great service and quality of information provided for needed space and supplies. Safe, clean location. I highly recommend renting here. Lee Ho is the best!
Buen servicio y atención de parte de Marina con todas nuestras preguntas. 🙂🙂🙂
No good customer service
LeeHo and Chona were very helpful and nice. The facility is clean and has a lot of parking and a loading dock. The prices are very good. I recommend this place!
Lee and Chona are five star customer service representatives. They are courteous, professional, efficient and helpful. Give them a raise.
Very helpful staff, nice location, speedy service
Chona and lee are very helpful. Property clean and nice. Recommend
The ladies working here are always nice to me. Always a smile. I have rented other places and this is the best. Good job to lee ho and chona
Chona and Lee are great ladies and are very helpful with getting the storage you need. Like I said very helpful.
Lee ho and team! They rock. Excellent service. Most helpful when I need them. Recommended
Lee ho very helpful. Got me best price. Nice building.. will recommend..
Close by
Exceptional service from everyone! Vincente and Chona was able to make my move-in such a smooth experience!
Chona and Lee ho was a get help for a first time experience well knowledgeable. Lee Ho has been here for 13years. She knows her stuff!!!!
Good service. Good location. Helpful people. Lee and team help get best price. Easy and nice clean. Will recommend
Lee Ho was awesome! Very helpful, friendly, accommodating, and funny! Glad I chose this space and Lee Ho was here to help
Chona was very helpful! Definitely recommend this place
Worked with Lee Ho. She took care of everything. Nice building. Easy sign-up. I would recommend this location.
Great customer service! Vi has been helpful showing me different storage sizes. Well maintained facility with climate controlled inside the main building. Definitely rent a space at PS.
Everybody very nice and helpful. Nice facility and nice place for storage. Easy move in.
Lee Ho & Chona doing super wonderful service. The buildings are wonderful. We have been using their service for 2 years and now down size to smaller unit...
Tremendous help
Very well maintained, climate-controlled facility with responsive staff. The only issue is the price, which is a sad reality of living in the Bay Area and common to all other storage facilities here.
Lee Ho and her team have been wonderful. Every step of the way. The only downside of moving is that I won’t need the storage space. They’ve really made it easy. Don’t go anywhere else!! :)
Best Public Storage in the Bay Area. Lee and Chona really take care of you! Great customer service, professional and friendly. Parking is always a breeze, facility is clean and safe. Climate controlled spaces, has easily accessible carts to help move your stuff. I highly recommend this facility!
Chona and Lee Ho were amazing and made it painless to rent out a storage. I totally recommend to rent from this location!
Lee Ho is awesome and so honest and helpful. I would suggest anyone needing storage, this is the place!!!
Chona is very helpful and very pleasant to talked to
Staff is always cheerful and willing to help with whatever your need is during your visit to your storage unit. Highly recommend this facility.
Been using PS in Burlingame for years. Recently changed spaces and they made it so easy. Lee Ho and Chona were very helpful. Would highly recommend!
Lee Ho was wonderful and extremely helpful! Helped us get set up with no hassle
Lee Ho helped me today. She is excellent, kind, helpful, and has great customer service!
Lee ho, chona, tanisha these ladies are helpful. Very patient and keep calling as reminder so I don't have fees. Thank you. Nice location and clean safe.
Lee Ho.good service. Help get good price. Recommend good location.
LOVE THIS LOCATION,NICE CLEAN & QUITE, VERY PROFESSIONAL SO FAR!
Lee Ho and Chona very heloful! She had to under the rain to show me parking space! And i got the good deal!
This is good place to park my car when I go to vacation. Safe and good price too. Lee and team was good help and nice people. Will he back for sure.
It’s been a really great experience working with Lee Ho. She helped out with everything and its easy.
Lee is a great help. Thank you. Will recommend
I’ve been here for so long Lee Ho always help me
Lee is the best. Come see her for good price. Clean new facility. Like the AC control. Will recommend.
Lee Ho was fantastic, would highly recommend!
Lee Ho & Chona at the Burlingame location have been wonderful to work with! I highly recommend this space as the service is great and location is well maintained.
Lee good service
了额爱你的teamgoodjob
Tanisha was awesome! She helped me get sorted with all my storage issues. Patient and great customer service.
The place is very good. Have many types of sizes. Lee helped me find the perfect size and did an outstanding job.
Lee and Team are wonderful. Place is clean and bright with ac. Highly recommend
Lee Ho is wonderful and so accomadating and flexible. Recommend her above all others. You can get all packing needs from her!
Great service from Lee Ho looking at the place. We ended up taking the space since the place is well maintained and service is good. We hope to continue working with you, Lee. Thanks for everything today.
Lee Ho and her team were excellent!! Always so friendly and very clean with AC!!
Found this place online. Awesome service, friendly, and very helpful. Go see Lee Ho for help and for all the packing supplies you will need for your move.
Long term parking spaces are great and secure. Kenny and lee are very helpful
Very friendly and informative service. Would definitely recommend. Lee Ho and Art were awesome!
Lee and very helpful. Have storage and parking too Will recommend
We were looking for a climate controlled storage unit because we've had issues with mildew in another place. This place was recommended and it's a definite winner! Lee Ho was super helpful and showed us all of our options. We actually ended up with a unit larger than what we were looking for and for less the price. Over all, a clean space, easy access, secure climate control building, and great customer service. Great experience
Finally met w/ Lee Ho really nice lady, the storage has changed a lot hardly recognize it. Way better than before, 5 stars upgrade w/ the facility and my new lock. Definitely recommend it!!
Lee and Tanisha were wonderful help!
Lee Ho has been a great help in every way . I have had a great experience dealing with my storage space with her
Lee excellent service. Very helpfull. Will recommend friends.
Great experience with Lee. Quick and efficient and a good price. Clean and safe storage.
They are always helpful and courteous! I move a lot and this is the best storage experience yet.
Service is great. Lee Ho is absolutely wonderful!
Chona, Bill, and Lee Ho were great! Highly recommend.
Kenny was very helpful.
Lee and Tanisha were very helpful and patient! Made getting our storage unit very smooth! Would recommend!
The people are very polite and quick. I checked in and out very fast and easy. The facility is also very clean and neat. Especially if you can get the first month $1 deal, you only need to pay a little insurance and fee.
Lee Ho and Chona are extremely helpful and understanding! They had great customer service and tips for storing my belongings. I would definitely recommend this storage facility!
Lee Ho and Chona were very nice and friendly. They have done such good job at helping me moving.
Lee and Chona helped me a my storage insurance! Great help!
Lee Ho is great and wonderful customer service! This is a newer facility and very clean unlike other storage sites I've seen.
Lee Ho was very helpful in providing with my packing needs and when I needed to have a temporary storage facility Lee Ho was also very helpful to provide these arrangements. Lee Ho has great customer service skills which is becoming rare in the service industry. If in the future I need a short term storage arrangement I will come back to have Lee Ho arrange this for me.
Lee Ho, Tanisha, and Chona are awesome! Good people to work with!
Lee Ho helped my family here. Good service
The manager Lee Ho is very nice and wonderful lady. She helped me a lot and the place is big and safe.
Lee was being helpful and super nice!!!!!! Definitely recommend her !!!!!
Lee was extremely helpful. Super friendly
Great storage place, the one pictured is temperature controlled and easy access. The storage spaces are nice, but not lit or have any outlets to get light into them, so bring your flashlight. It's now more and more expensive, as the price constantly increases from what you initially pay. The employee's are all pretty nice except for a few of the managers who are a bit too picky on certain things.
Lee was great, helped us out. Please give her a raise!
Lee Ho helped us out with our storage and packing needs. Wonderful service. Would recommend!
Lee and Chona are the best. Fully recommend. New nice storage space.
Protip: Reserve a space online for a better rate! Tanisha is great, she really knows the facility and what you want to know. Space is clean, easy to access, great location, and good hours. I am happy with my choice!
Today, I got my own storage unit to store my craft supplies and other things that I don’t need for a while. Lee was so helpful! I can’t thank her enough as she made the process of getting a storage unit for my belongings very quick and easy. She’s very courteous and provides great customer service. She explained everything very thoroughly and answered any of my questions. And in the midst of helping me, there was a man who interrupted us and kept interrupting her for several minutes in the middle of my transaction. Lee handled it very well and politely told the man that she was helping the current customer (myself) and will help him as soon as she was done with me in about 15 minutes. I’m very happy with the service provided and can’t wait to use my storage to store stuff!
Lee Ho and Chona were very helpful. We got a great deal. Very clean. Would recommend!
what time is the access for the storage unit availible
Lee Ho was stellar.
Tanisha and team 特別好，特別有耐心。服務好。喜歡.
Lee and team were wonderful and great to work with. would recommend.
Lee has been working with me and my family for years. She was amazing and SO helpful! Thank you!
Lee hi is super helpful. Got the best price and best space for me
Keithea and Lee were very accommodating and professional
LeeHo was super helpful! Very knowledgeable. Highly recommend public storage
Stored my motorcycle here. Lee Ho and Chana were great to work with. When I discovered I could not fit my motorcycle in the unit I picked, and was about to miss my flight, Lee Ho came to the rescue with a unit that fit within minutes and Chana had all the paperwork ready to go the moment I got back to the front office. I made my flight! Thanks Lee Ho and Chana!
This was my first experience in public storage. Lee was incredibly helpful in picking the storage that fit my needs and budget.
Lee Ho and Chona are so nice and it made my entire storage experience very easy!!
Accessible,clean and friendlt service
China and Lee Ho where awesome and very helpful. I’ll recommend this storage.
Great staff, Lee Ho and Chona were really helpful. The facilities are really clean and new.
Amazing storage location. Very clean. Lee Ho was amazing and found us the space that we needed. Wonderful experience!
Very good customer service! Lee Ho was amazing and helped find us storage units that worked for us. Even after we left she called to follow up and offer us more options.
Lee Ho is amazing! She helped me with a large unit for my business and when I had to move out of a rental right away she made magic happen and got me another unit the same day. The building is very clean, safe and everyone that works there is super nice. The loading area is easy to use and they have carts that you can use during their office hours free of charge.
Excellent service. Lee ho and team super helpful. Will recommend
Great location and great prices. New, clean and updated buildings. Manager Lee Ho and her staff are extremely helpful and provide great customer service.
Lee amazing. 5 Star service
Lee Ho is awesome. Been here for so long been great service all this time. Calls me every time. Thanks lee ho keep up the good work
Lee Ho and her team are awesome anytime you need any help there there,
Came back to this location because excellent service. Lee ho is great help. Got the best price and good location. Got some excellent advice on packing and good price on the packing supplies. Will recommend this new location. Come by and see lee ho tell them Mikè Moran send you.
Exellent service. I highly reccomend Tanisha! Thank you. You Rock.
Lee ho and team super helpful good service clean facility will recommend got all our packing supplies here
Accommodating, informative and helpful. Katya and Lee most kind. They made my move so easy and seamless.
Lee Ho and Katya are very friendly and helpful. Best storage rental experience I’ve had. I highly recommend this location if you are looking to rent a storage unit.
Leeho was very helpful and friendly. Would recommend storing here!
접근성 좋고 관리상태가 좋아 청결하며 시스템이 무인으로도 가능하여 매우 편리함. 특히 Tanisha 라는 직원은 매우 친절 (very kind)하여 인상 깊었음.
I cannot speak on the facility but the customer service was deplorable. The lady I spoke with could not provide any information on the location of a 5 x 5 storage locker. I asked where some were located and she stated, "throughout the building". That was pretty obvious, when I stated I was willing to pay more for a unit closer to the loading area, she still said the lockers were "throughout the building. She finally asked an associated, and he stated there were 2 buildings. She then repeated to me exactly what the gentlemen told her, in front of me. Obviously she was just trying not to be helpful, as I doubt a place this big wouldn't have a layout map of the facility, nor know about close lockers with big mark-up. If you can avoid this lady, now dubbed "capt obvious", this may actually be a nice place.
Lee Ho is great. Good service, fast and great prices on packing supplies. Highly recommended.
Lee Ho is awesome and I’ve had the best of service here. Facilities keep getting better and access is easy. Highly recommended if you’re looking for storage
Lee Ho was amazing to work with, super friendly and helpful!
Leeho she is super helpful, nice smile, great person, Highly recommended to any one
Leeho is always great help and has been a good help.
Great experience! Tanisha was extremely helpful and helped me get set up quickly and save money! So nice since I live in the neighborhood, keeps things convenient! Thanks Tanisha! 😉🤙🏽
Excellent service provided by Lee Ho. Pleasant lady to work with.
It was a great experience the team, was extremely helpful, the cleanliness of the storage itself was great! Damon as well as ,Lee Ho were awesome!!
Tanisha n Derek n Katya was very patient n polite with me very good customer service
Very nice facility. Friendly people. Lee is awesome.
Best service. Always call me when I am late. Lee ho is the best. Will recommend
Thanks to Lee Ho for a quick and easy move in to this new storage facility.
Lee Ho and team were super helpful, friendly, and prompt and provided us with a storage with a view. Great service for a first time PS user will definitely refer out!
Lee Ho is 5he best person especial price and nice new Building
Good location and staffs are very helpful specially Lee doing a great job!!!
Lee Ho is my favorite ahe is like,my third mom
Tarnish and Patricia went above and beyond to help me get moved into the right unit for the right price today. Great customer service!
Great location, and everything works in the facility (gate, elevator, lights, etc) but kind of creepy and No security cameras-at least in older building.
Thank you so much Lee Ho and team for healing me move in all my stuff as easy as possible. Great service!
Good service. Leeho and team
Bad servas
Lee Ho and tanisha god job
Great service! Thank you Lee Ho!
lee ho and team are amazing. so nice and very helpful. the new location is clean and safe. recommendef
Lee Ho was superb in helping me find the best storage unit! Thumbs up for her!
Nice Lee she help a lot. Get the best price.
I returned to see lee ho, I have had nothing but the best experiences here. Love this place.
Leeho helped me get the best unit great price and dint turn me away for being late!! Great service!
Leeho was super helpful.
The best ever Leeho was super helpful and very professional. Thank you
lee ho very helpful got best price and best service . recommend best packing supplies. will recommend to everybody. place is new, clean and cool.
LeeHo is wonderful!!!!! Ever helpful.....my family lover her
Leeho is awesome. Helped me when I needed some advice.. will recommend
Leeho and her team were great and very helpful for storing my things for a few months
Lee ho is awesome
Lee ho is awesome. Great location great service and good price for packing supplies. Recommended
I used this Public Storage site as we prepared to sell one of our properties in Burlingame. Leeho and staff did an amazing time making sure that my experience was easy and efficient. We would gladly use their services again and would recommend their site to anyone. Their site is clean and well maintained.
Leeho is very helpful. Just received upgrade with new locks. Very safe clean and secure.
Lee ho and Bruce are awesome.. will recommend. Come in for all your packing supplies they have wonderful advices
The office employees are so helpful and hard working they go above and beyond for there customers that have storages onsite I'm leaving a rating for my girlfriend Eva she gives them 10 stars up!!! Thanks to the staff at public storage!! And special thanks to the onsite manager Lee Ho for always working with me :) Eva Amado
Leeho. Is a dirty business lady
Lee is super awesome- she helped my sister and I last year when we were moving out of our old apartment and this year she helped as too ! She is Very nice and helpfully ;)
Liho helped us get the right place at the right price. Super helpful and happy about the clean space.
Totally the best place ever! 100% customer service from Ms. Lee Ho & her staff. Very satisfied and would recommend this public storage to everyone.
Best place ever to store all stuff. Everyone there is super nice especially Ms Lee Ho, she's awesome! I would recommend this place to everyone out there that is in the the need to store items.
Lee Ho is Lovely! She's the best. Very knowledgeable with packing needs. Will recommend
Lee hi was great! I highly recommend going here for all your storage needs.
Lee Ho found the best location for me. Thanks!!!
Ms Lee Ho is awesome👍😃😄😀
Wonderful customer service! Easy process.
Lee Ho is awesome.
Lee Ho went out of her way to help me find the right storage, she took her time answering all my questions and made sure to get me the right insurance to protect my belongings, thank you Lee!
Lee ho was AmZing! Very good service !
Lee Ho She is one of the best customers service I really like how they taking care of me
LeeHo, the manager is very conscientious, efficient and still personable...the older outside building is a bit musty and damp, bit still clean and a good value. The newer indoor, climate controlled building is immaculate (although the bathroom has apparently never been functional?). I found this place in January, when desperate. LeeHo was a godsend! Efficiently and knowledgeably enforces policy&procedure but with a quiet compassion and understanding of when&how to bend when necessary. Unfortunately, I've rented my unit for 6 months, and the uncaring/impersonal Corporation is raising my rates and I need to vacate ASAP, as I can't afford the new rent.😟
Lee Ho is supper efficient, friendly, wonderful to work with.
I met with Lee ho who was super helpful in finding the right size storage unit for me at a cheaper rate than what I thought I needed! She was friendly and efficient...im so glad I came here. I recommend public storage in Burlingame very highly.
Low cost and very clean units. Helpful staff, Lee Ho very good.
I have been using public storage for long time. This location is the best. Lee ho and team is the best. Highly recommended
Lee Ho the best. Super helpful, great job!
Lee ho is awesome. Remember me from previous rental. Appreciate her professionalism. Good job recommending packing supplies.
Lee Ho thank for everything you do your service is a great asset to public storage
Lee ho and team are easy to work with. Will recommend
Lee Ho is awesome. Great help. Will recommend.
Lee ho is the best. Amazing service sinve we moved in.. always call us to remind payment. Appreciate the reminder.
Lee Ho deserve SIX STARS!! Exceptional managerial approach. As a handicap customer, she patiently helped me with showing the area and finding the best location for my convenience with the best price. She is also able to recommend a lot of packing materials i am not aware of and advices on how to pack them. I am absolutely impressed!
Lee Ho and her team are wonderful. Everyone is very pleasant and helpful! I would highly recommend this Public Storage location.
Moving was easy with Lee Ho, best location, very helpful and professional
Lee Hon made my move in very easy. Storage areas are clean and staff is very friendly.
Lee ho is the best. Will recommend
WARNING! Aware of Lee Ho! Having conversations with Lee Ho was my worst experiences in my life. It seems Lee Ho is the manager of this place who does not care about people and does not know anything about costumer service. The way she talks for renting the place at the beginning is very nice, but after the moment that you pay, every thing will change. Sometimes we should tell these people that they are in US not their home country, respect and costumer service is number one rule here. She could say "it is better not to do this" than shout at me "I DON'T LET YOU TO DO THIS". The result would be the same, and I wont do it if she was nice too. Or saying that I will charge your credit card for this and that more than 2 times. Does she scare me of money? Even with out considering my style and car (I really don't like to tell this but it worths more than all her life) she shouldn't tell this because I haven't say I don't move or I can't move before that time. Scarring people for $100?! That's so petty. Storage is a empty place that you pay to use it, they are almost the same, the behavior is the parameter that change your experience. Do your search before coming to this place please.
These guys are very organized, professional, and still manage to be able to make me laugh, and that is invaluable!!!!! Lee Ho and Bruce and Tony really know their stuff. So go to public storage in burlingame for a great time and terrific storage!!!!!!!
Lee ho and Damon awesome team. Nice people. Recommend. Nice new building. Clean and good people
Lee ho and Bruce are awesome team. Will recommend
Lee Ho helped me get set up with a 5X 5 room. Really helped me out in between living situations. Thanks.
This place is wonderful! Going to get storage on weekend is a chore but when you come to this place, Lee makes it a fun experience. She has the best customer service, knowledgeable and gives you tips that are really helpful especially for first time storage renters like me. Its refreshing to see a person who enjoys their work and is always willing to help. I'm so glad we found this place! Thank you Lee!
I met Lee Ho and she was outstanding! Extremely nice and answered all of my questions thoroughly!
Very easy to move in. Lee Ho helped with setup and everything! The best! Recommend
Lee Ho was great help today. Great prices and good customer service.
Lee Ho helped us... great customer service! Very helpful. And quick move in.
Lee ho very helpful. Got me the best location. Awesome new building. Clean and nice. Will recommend
Lee ho is the best! I would recommend and time. Easy move in.
Lee Ho and Tim are the best everrrrrrrr.
Lee Ho and Damien is awesome!
Lee ho was very helpful and place is great clean great location thanks public storage lee ho
Very helpful ...Bruce and Lee helped me move in !!!
Got a great rate. Lee, the manager is super nice and helped me get set up smoothly. Hope my stuff stays safe.
Lee Ho has become a good friend and is amazing manager. I highly recommend you use her services and this storage facility.
It was wonderful very helpful Lee ho and Damon helped the process go very smooth
Lee Ho was super friendly in helping me move in!
I am very pleased with the service Lee Ho provided for me today. She is very knowledgeable and courteous. She offers suggestions of products sold in the store without pressing me to buy. Lee was exceptionally helpful and treated me as a valued customer. I will surely recommend this store to my friends.
Beautiful brand new facility! Super clean temp controlled! Easy access! Lee Ho was wonderful! Super nice! Great customer service!
Very good security
Lee Ho was was extremely helpful. The renting process was quick and easy.
Lee is awesome!
Lee ho was very helpful , and a with great sense of humor ,I was completely satisfied with the service
Lee Ho & Team!!! Excellent services :)
Lee ho and team had very excellent service and very friendly very accomodating and professional and highly recomend.
Lee Ho and the rest of her team are great, an A+ in customer service and a very clean property. You always see her and others around the property keeping an eye and keeping it clean. Thanks for doing a great job, public storage is lucky to have you representing them!
Lee ho is awesome. Helped us move in fast and easy. Wonderful customer service. Will recommend. See Lee Ho for good price and packing supplies
Lee Ho, Jasmine, and Damon are the friendliest and and most helpful storage staff I've ever met. They found me a better deal than the discount I found online and anticipated all my needs. Great facility and great staff, highly recommended.
Lee Ho and Jasmine are awesome!! Made my transition seamless!! Thank you!!
Very secure. Lots of carts to use if you are renting on the 2nd floor.
Lee Ho was very helpful since she nicely helped me find the best deal possible and gave me all the useful advices that made my moving experience much more pleasurable. Thank you.
Lee Ho and Damon were awesome had a wonderful move in experience.
Lee ho was great made the moving experience easy
They were very accommodating especially when I needed to upgrade and move to a larger space. The new building is clean and climate controlled. Thanks Lee and team!
Lee Ho and Damian were here to help me. The move in process couldn't have been easier.
Lee Ho Team... they are very nice and easy to approach.. very helpful and reliable... thanks guys keep up the good work...
lee ho and team were wonderful very helpfull will recommend
Wonderful experience. Manager (Lee Ho) goes above and beyond, explaining everything clearly. All in all, great customer service!
Lee Ho was very helpful!
Lee ho and team is very good. Very fast and easy to get best storage. Nice office with full packing supplies.
One of the nicest self storage facilities I have dealt with. New, clean facilities. Nice ammenities like a clean bathroom and water fountains. Frienly people. I was impressed.
Lee Ho helped me to store my luggage for a short term. Good place, nice people.
Lee ho is awesome. The new place is clean and nice. Thank you for getting the best space for me and help me with packing
Worked with Leeho - she was so helpful!!! We went through the paperwork very quickly and she was able to get me in my unit very fast. Will definitely be using this public storage unit again.
Leeho helps me she did excellent job.give me packing tips place is excellent safe and clean. Will recommend to friends.
I was helped by LeeHo. Customer service was great, definitely recommend this place
Leeho has been very. Helpful. Made my move fast and easy.
Lee ho and team awesome job. Will recommend. Thank you for the good advice on my packing needs
Lee Ho and team are super nice and she is very friendly.
Leeho has been a super helpful pereson on giving me a good deal on a 10x30 storage
Leeho was very helpful and willing to answer all my questions. I would highly recommend Leeho and the Adrian location.
Leho was very helpful , she helped me with my supply needs , very efficient!!!