Public Storage Self-Storage Units at 2240 N Hollywood Way, Burbank, CA

Sabrina was extremely helpful

Great service provided by Griselda

Management has great service!

Great service provided by Griselda

Great customer service provided by Griselda

Griselda was a huge help to me and allowed for an extremely positive experience with this Public Storage. I’ve used this storage space before and will come back when I need it again thanks to workers like Griselda.

Facility was clean and easy to access. Griselda was super helpful with moving in and moving out!

Super clean and secure feeling. Sabrina helped us with a new rental and she was very helpful and very professional - great service.

Jazz was extremely friendly and gave amazing customer service. She was very knowledgeable about the discrepancies in different storage units which helped me select exactly what I needed in terms of space. She was also able to recommend and suggest extra boxes and supplies to ease work and preserve my belongings.

Griselda has great customer service

Griselda was great

Great service by Griselda

Griselda was so accommodating and helpful. After three years my belongings were still in great shape from their climate control. Very clean and security is very tight. Great experience overall.

Great experience with Griselda at this location— I called in to ask a question about my unit, and she was able to resolve my issue in two minutes!! So kind, super efficient, and courteous— would highly recommend working with her!! Thanks!!!

Fantastic

Amazing service!!! Thank you Griselda for all your help. You made my very stressful situation so much easier. I don’t know how I could have done it without you.

Griselda was amazing she went above and beyond to help us.

Griselda did an excellent job going over our storage possibilities so we picked the right unit. She couldn't have been nicer and she made the whole experience satisfying. Public Storage is lucky to have such an outstanding employee.

Griselda is always providing great customer service

Griselda is amazing super nice helpful and great personality.

David was extremely helpful and knowledgeable about all aspects of Public Storage information and made the sign up process very easy. Thank you!

David was very helpful and made it easy to understand the process.

Griselda... is amazing super nice helpful and great personality... very trustworthy u will live qorking with her... great person!!!

Griselda is always very helpful and great

Griselda has very good customer service and was very helpful

Dave was awesome! Got me in and out, even read all the fine print with enthusiasm. Keep this guy around. He’s a stud! Yeah, we gotta store stuff, but everybody knows we’re actually here for Dave.

Nancy provided great customer service. I got there right before she was about to go on lunch break and she was kind enough to stay a bit longer to help me. I recommend this location. They got great employees who provide great customer service.

David went above and beyond to help me! Thanks!

DAVID at Hollywood Way Burbank Public Storage is beyond AMAZING!!! Not only did he help with a couple of billing issues, he also made the experience wonderful with a pleasant customer service energy that really made everything that much better. Not only did he fix the problems on 2 separate occasions but he also was fun to chat with! HEY PUBLIC STORAGE: this is the kind of employee YOU NEED TO TREASURE and KEEP happy. I'm not going to lie, the ridiculously high annual rent increases are BAD and DAVID is the only reason we aren't shutting down our units of over 7 years and moving to a cheaper facility. A SPECIAL THANKS TO DAVID FOR TAKING CARE OF MY VARIOUS ISSUES FOR MY UNITS AT THE BURBANK HOLLYWOOD WAY LOCATION! YOU'RE THE BEST!

DAVID at Hollywood Way Burbank Public Storage is beyond AMAZING!!! Not only did he help with a couple of billing issues, he also made the experience wonderful with a pleasant customer service energy that really made everything that much better. Not only did he fix the problems on 2 separate occasions but he also was fun to chat with! HEY PUBLIC STORAGE: this is the kind of employee YOU NEED TO TREASURE and KEEP happy. I'm not going to lie, the ridiculously high annual rent increases are BAD and DAVID is the only reason we aren't shutting down our units of over 7 years and moving to a cheaper facility. A SPECIAL THANKS TO DAVID FOR TAKING CARE OF MY VARIOUS ISSUES FOR MY UNITS AT THE BURBANK HOLLYWOOD WAY LOCATION! YOU'RE THE BEST! my favorite storage unit! air conditioned building and fully secured!

This was my first time renting a unit and I had so many questions, and Griselda Garcia took the time to explained everything and was very helpful, friendly and patient with me. I should also point out that the facility was very clean and secure.

Wonderful experience with Public Storage! We needed a unit ASAP and it was clean, easy to access and the staff was very communicative and professional. Special thanks to David who went above and beyond! Highly recommend! 👍🏼

Thank you to David

Amazing service! Spacious, bright and good location!

Very clean cut, straight forward, with no hassle. Everyone is super nice, including the times you are ready to clean out your unit completely and terminate your contract with them. David was especially helpful, friendly, laid back, and made the whole process very easy and stress free. Thank you so much for helping me out!

The manager David has no respect for others and talks down to them. I have stored my things here for about six years I've had issues with his condescending behavior for two. David thanks for your response please state how you will improve.

✔️✔️✔️✔️✔️ I had bad experience years ago. But this past 2 years they have been great. What a change. Easy 5 stars.

Oscar and heidy were the absolute best. So helpful and saved me a ton of money!

I've been a long time customer. Recently I had to downsize units. This was confusing to do online, but thankfully I was able to work with an amazing person onsite! Heidy was there to walk me through my options and find the best fit to save me money and find the perfect unit. Oscar was so thoughtful and helpful showing me where the new storage unit was and how I could best move my stuff. Amazing staff! Props to you both.

Heidy is Good people

such a great place, the workers are so kind and helpful!!! Tenika and Heidy in the office are so fun to talk to, really makes it feel welcoming while being very professional 👍 never had any problems with my storage unit and the facility is always clean!

Great and friendly service

Great customer service from Ivania

Heidi and Tenika were beyond awesome,very helpful and polite explained everything thoroughly,place is very clean Pleasant atmosphere, will definitely be telling friends and family about this place,

Heidy is so wonderful. Every time I come in she solves all my problems! I love the personal contact. You guys are so nice!

Very clean and well kept. Young lady named Martha Rodriguez helped me find my way around to my moms unit to help her move her stuff..great facility. Hard to find helpful people like Martha. Thanks..

hida great stuff individual person for people is ready to help when need she there for customers good hard worker!!.

My experience with Heidyn was great! She was very helpful and familiarized me with all the aspects of the unit. Would definitely recommend renting space here. Customer service 10/10!

Ryan was so helpful and had great customer service! He made everything so quick and easy! 😊

Heidy was the best! Easy to set up and she was super informative and lovely to work with

Heidy was fantastic! She got my unit quick and painlessly and was able to answer all of my questions in full.

They are very helpful! Great customer service.

Heidi was amazing! Super helpful! Definitely reccommend!

Sue was amazing thanks for everything!

This is probably my favorite public storage I’ve been waiting to get in here for quite some time for a ground-level storage facility. Everyone is super nice here and extremely clean

In the past my partner and I have had other public storage units in other cities but none of them come close to the service we get at this location and the feel of security. Heidy is always so happy and very helpful in anything you need for your storage needs. She seriously cares about her customers and the property is always clean. Thank you for making our move a wonderful experience.

This place has always been 4 stars to me, but since they hired Sue, it became 5 stars. This lady is amazing, she adds so much value to this business.

I’ve rented a unit with this location since July 2020. I think this location is great and competitively priced. I used to have a 10x5 space but have downsized into a 5x5 space. I am always lucky enough to work with Sue in the management office for any questions I have. Sue is always incredibly helpful and personable!

This is a wonderful place to store things. It may sound strange to say this about a public storage facility, but Sue makes it feel like home. She is always so welcoming and helpful. She goes above and beyond. I highly recommend!

I've never had such a wonderful experience at a storage facility. Heidy is all star. So nice. Genuinely helpful. Super patient. If you need store things, do it at this facility.

I am so impressed with Public Storage on Hollywood Way in Burbank. Every time we come in Heidy and Ivania are the kindest and most helpful crew, and Heidy has gone beyond all expectations! We feel so comfortable knowing that our possessions are under such great care. 5 -stars!

Great location! The staff is so friendly, I will recommend this facility.

This location is hands down the best Public Storage location I have been to thus far. Sue and Heidy are so on it!! From their knowledge about any questions I had to going above and beyond to make sure my move-in went smoothly. Thank You so much. 5⭐, hands down!

Sue and Heidy have been so helpful in helping us coordinate multiple storage units!

Sue and Heidy were very helpful and made our move easy.

I’ve been looking at some options and I love this property! Heidy was so nice and informative, and the property was very clean and secure. I highly recommend this public storage!

Amazing costumer service! Sue and Heidy made everything better for me. they answer all questions, gave advised, help with all I need it and more. Truly grateful for them. great storage unit. After 3 years all my belongings were in perfect conditions.

I had never used a storage unit before. I needed to store my stuff I went to Public Storage in Burbank where I live. I have had the best experience and professional greetings from Sue and Heidy there. Each and every time I go there, they are so helpful and always have a smile on there faces with their warm greeting it is a pleasure to go there.

I have had 4 storage units here over the last 3 years. The office staff has been extremely helpful in finding me each new unit as I upscale and downscale. Sue has now helped me twice - you rock!!

Sue is the greatest! So helpful and always the best.. Love this place!

I have been storing stuff at this Public Storage off and on over the past couple of years. They have always been extremely accommodating. If I ever need to upsize or downsize, Sue and Heidi let me know as soon as a space becomes available. Thanks to the top notch staff, the place is always neat and tidy!!

I went for a visit the first time and Sue was there and she was helpful and cheerful. I came back to rent a unit a few days later and Heidy was there, she made it easy, she was friendly and professional at the same time. The day i was moving my stuff, both Sue and Heidy were there and both are so great. Excellent customer service. So happy i found this place. I’ve rented from other public storage branches and customer service does not come close to what i received from Heidy and Sue.

I came in looking for pricing and Heidy is the sweetest. She with pleasure gave me a tour explained all the fees and any questions I had. Best customer service I’ve received for a storage facility!

Just rented a unit and Heidi was amazing! She made the process super easy and was knowledgeable about all the products! Great customer service!

This staff at this location has been unbelievably accommodating during this incredibly stressful time we are all experiencing. Public Storage is lucky to have Heidy and Sue as employees. Thank you for all your assistance!

I've been to a few storages around town, and this one BY FAR is the best. I had such a great experience with Heicly and Sue. Such sweet woman who really care about you and your experience. I definitely recommend, and thank you again!

Great service with Heidy and Sue

I have now two units at this facility thanks to Sue & Heidy they both were instrumental in making this happen. I was in search for a second unit for months and they not only continued to check on the status but also communicated with me regarding updates. The facility is clean and well lit and the staff is always friendly. Thank you Heidy and Sue!

Love this place so much. I have used it a couple of times in the last 10 years of living in Burbank. It's clean, safe, easy to use and the staff are super friendly!

Needed a last minute storage space in Burbank a few weeks ago and was so happy to find this nearby Public Storage... I wanted to see the actual space sizes in person and Heidi showed me several choices and set me up to order online. After signing up that night--I stopped by the office the next day to get the lock-- Sue showed me how to use the code to drive into the loading area, the elevator and showed me my storage space... She even made sure that I knew how to lock & unlock unit door... Since mid-October I have stopped by several times to buy boxes--always a pleasure to say hello to the terrific, hard working Sue & Heidi! Btw, it feels super safe and clean--my unit is on a climate controlled floor.

I’ve rented at other PS locations and hands down this location provides great customer service. The workers here are friendly and very attentive to any issues that I’ve had while renting here. I would definitely recommend this location.

You can’t trust this place

I came in to Public Storage not knowing what I really wanted and just to see my options. A girl by the name of Sue was amazing and so helpful and gave me a few different options which I really appreciate! I will be back and will ask for Sue.

Gabby at Public storage was like a chaperon on a school field trip guiding me through the spacious halls of the facility over and over again until I remembered how to get there! Her patience and personality will not be forgotten. Thanks public storage.

GABBY IS AMAZINGGGG!!!!!👯‍♀️🎉 she is priceless.

Heidy has been great. As you know moving can be stressfull. Heidys skill at her job helped keep things organized and worry free along with her friendly professionalism which has been more than helpful. Thank you Heidy for that great smile and your awesome attitude. Its nice to deal with people who clearly enjoy their work. I will continue to use public storage whenever possible.

We have had a great experience here at public storage Heidy has been very helpful with everything made us feel at home thank you Heidy great experience

Ivania was awesome! I picked a few units and we got everything going very quickly. The facility is clean with great hours (access until 9PM!). Thank you!

Highly recommend this location! Sue and Heidy are super helpful and are always available to answer any questions I have. Nice location and easy to move-in!

Great Costumer Service.

Sue is awesome! So very helpful during a stressful move.

Sue was a very kind and helpful person in helping us move and store items today, she was very lenient and professional

Amazing experience. I was in a rush and needed a rental in one day. I spoke with Darryl who reserved my unit and I showed up a few hours later and Sue provided excellent service in finishing my rental. Love this place. Convenient, clean and professional.

Good business. Staff members are professional and friendly. Units are in good shape. Elevators and coded gates operate without a hassle. Worked with Sue for the transaction process and she made things simple to understand.

Sue has been extremely helpful and accommodating all the while being safe and conscientious of the pandemic. Getting the storage unit took a second from the time I made the reservation and Sue was persistent without being overbearing. Top notch.

Sue was GREAT! During my move into storage, I was a bit scatter-brained due to moving apartments, and Sue put my mind at ease and made my transition into storage painless and stress free. I had to call her 3 times for different things, and she helped so much - and on-site she was fun to talk to and a great vibe! THANK YOU SUE!

I live out of town and had to call in to make a payment for my wife and they were very helpful. Brian and Martha helped me with all the questions I had regarding the storage units and how to make sure my payments are made in a timely manner. I would recommend

Ivania was so nice and helpful!

Heidy was incredibly prompt, helpful, and a joy to work with. I LOVE this location.

Thank you heidy! Came by this week and she gave the best service ever!!!

Heidy was very helpful. I really enjoyed my interaction with her.

Angela provided Excellent service, thank you!

We Have always used public storage whenever we’ve moved or needed a facility to store extra “stuff”. And in this case, we want to give great credit and recognition to Ivania who was extremely polite, friendly and helpful in renting a storage space. We are extremely pleased with not only Ivania, but the entire facility itself, as it is very clean and in outstanding condition.

This PublicStorage facility is excellent and Heidi is a great manager. She's very professional and friendly. I've been using storage facilities for business and personal storage for 25+ years. In general Public Storage has been my best experience of all the storage companies. And my favorite Public Storage facilities have been this one in Burbank as well as Marina Del Rey and El Segundo.

Dina Paola, and homeboy on the computer were beyond helpful and resourceful. I highly recommend this store to anyone who needs a safe and secure place to hold their belongings and enjoy a warm and personable staff.

Angela was such a delight! She made my experience so painless. Moving is so difficult so when you have someone so pleasant to assist you with things like this it totally made my day. Thank you again Angela

Ivania was helpful and nice!

Dena is the best! Helped me and my friend get in quick and fast and smiled the whole time!

I called to see if I could find a unit with a controlled environment and they were super helpful. They worked with me to set up an appointment. The woman Hady I had Spoke to was super friendly ( thought everyone was super welcoming). Even thought I didn’t end up needed a unit I would definitely recommend them and use them in the future.

Ivania was very helpful and was very informative with my visit at Public Storage she helped me out to understand everything and for a first time renter I felt very comfortable.

Best customer service good price and very helpful

Very clean and extremely helpful staff. I had my stuff stored here for 5 years and everything was kept safe. Would recommend to anyone in the LA area

Amazing service Heidy is incredible!!!

We are having a fabulous experience using Public Storage. The facilities are so clean and feel very secure. The staff is so awesome and helpful which is why we will continue to use public storage in the future, assuming everyone is as awesome as Heidy! Honestly when we realized we needed a storage unit we weren't really thinking about the quality of customer service at all, we figured they'd just toss us keys and send us on our way. But Heidy went above and beyond touring for us and making us feel totally secure, calling in advance and making sure we had everything we needed, and helping us out finding the right unit when the one we had reserved got taken up! If there was one negative I would have for the company, it would be just hidden fees and extra little things you have to buy that they dont tell you online like the keys and locks. But Heidy did such a good job explaining everything that we really had no problems paying when I would have been cranky about it elsewhere!

Ivania, the front desk representative was very professional and wonderfully customer friendly! Her co-worker, Angela, was as well very friendly and assisted Ivania. Ivania, explained everything regarding the rental agreement and was very thorough. Ivania and Angela worked as a team. Kudos to both of you!!! Shana and Mario

Great customer service. Angelia made everything really simple and took great care of me!

First time I’m renting a storage unit and I’m so happy I chose this location and place of storage. Heidy was so knowledgeable, helpful and so friendly! She made the process go by so quickly and made sure to thoroughly explain all of my questions and concerns. The place is so clean and they have top of the line security. Prices are reasonable, trust me this is the best place I found!

Very nice people .heidy very professional feel very safe

I just signed up for my storage unit today. This facility was recommended to me by a friend. It is so clean and pleasant! Climate-controlled which is a plus. Access is very easy and they have carts for you to use to move boxes. Heidy was especially nice to deal with and made the whole process easy!

Fast and friendly!

Ivania was extremely helpful in my move in process!

Michael and Heidy were a hoot and a half they helped me so much to make my move smooth and seamless would deffo get a storage unit here again.

The greatest experience as far from moving from one place to another. Heidy is very helpful, never hesitates to help. I feel my items are very secure at this location. They have best price in town and the facility is very clean. Thank you!

Heidy was very friendly n helpful

Heidi was very helpful! Looks like a clean secure building.

Heidy is amazing! Such great customer service and clean facility.

Purchased a storage unit cause I needed to move out of my old roommates place. Ivania was such a great help and super friendly I was running a bit late and she still fit me in, gave me a tour, and I got my unit same day. Also the prices are really fair and affordable compared to other storage places I looked at. Check out their special offers

This facility is new and well kept. Ivania was very helpful and efficient in helping me get the perfect unit I looking for.

Helped me in all areas need and had great service make sure to ask for hiedy she’ll take care of you!

Ivania and Michael were very personable from the start. Very professional and thorough! They exemplify the phrase “customer service.”

Heidy and ivania were very nice. Renting the unit was fast and easy. Very, very,very clean location. I recommend this facility to anyone in need of storage. Thank you ladies.

The best storage place, really love the customer service from Ivania, she is amazing!

Fantastic service!

Heidy and Ivania responded immediately to my request for information and found me the perfect unit. They were very professional and helpful. Thanks!

Great service from Heidy. Thank you for always being so kind and friendly.

Thank you heidy great service and clean facility!

I arrived 10 minutes before closing to make a payment and was surprised to find that I was greeted by a young lady with a big smile. I was surprised because it was so close to closing and she was courteous and professional. Congratulations to the person that hired Ivania. She’s doing a great job.

Ivania is new but nothing short of professional and friendly.

Ivania was amazing and very helpful.

Quick and easy, very helpful and super clean!

Ivania is awesome. She worked hard to find me the best deal. It was a very smooth process! Thank you for the great experience!

We recently rented a storage unit at this location. The place is clean and easy to use. Ivania made the process of renting storage painless. She worked with us to a unit that fit our needs. Great customer service!

Ivania made this an easy and fun trip. Units are clean and well protected. Definitely would recommend. Staff is awesome

Excellent!! Heidy was amazing. She was very thorough and professional. She explained everything in detail, gave me options and suggestions, and answered all my questions. She made the whole experience simple, relaxing and enjoyable. Hands down recommendation!

The lady who helped us today was fantastic. She went above and beyond and made a stressful situation much less stressful! Thank you so much Ivania! Would highly recommend!!

Ivania helped me with my new storage unit, she was great. I moved out of 2 units and got one new one. Thanks, Alex

Michael and Heidi were both exceptionally helpful and very easy to work with! Michael took us on a tour of the facility and answered all of our questions and made us feel welcome! Facility is super clean and cool, had plenty of parking, and feels very secure!

Thank you Heidy for helping us find the perfect location with a great deal! I will definitely recommend!

I arrived at Public Storage at the time Ivania was having her lunch break. She cut her lunch break short to help me! :) She took the time to show me 3 storage units. Yes, this is her job; however, she was extremely pleasant and knowledgeable! I am pleased to announce that I am a Public Storage customer!

Great customer service, clean facility! Thank you so much Heidy!

Heidy was awesome...great customer service, clean location and great prices

Heidy was very nice and helpful, and was able to answer any questions I had. Looking forward to using this for future storage.

Great job Ivania for the help!

Such an easy and stress free experience! I had lots of items to store due to a move and my experience with IVANIA could not have been better! 5 stars!

GREAT SERVICE!!! VeryClean Facility!!! Heidy and Ivnia were AMAZING!!! Very welcoming and knowledgeable about the entire process. Rates were also better then competitors!!! Would HIGHLY recommend!!!!!

Ivana was helpful and polite, thanks!

Great service and very clean facility. thank you Heidi.

Very clean location. Everybody is always so friendly.

Very clean, secure, a pleasure dealing with Ivania. She was very helpful at ever stage.Well maintained facility.

Mary is so kind and professional. Place is clean and secure. I would definitely recommend.

Mary was wonderful and professional, couldn’t have asked for better customer service.

Ivania was amazing! Super helpful and kind to me during a very stressful time! Grateful to her for the patience and commitment to quality customer service. Thank you!

The worst. Thieves

Great facility Well Lit Secure Easy access from parking to elevators AMAZING Customer service. First time renting a storage unit and it was such a pleasant and easy process. Mary handled my check-in/move-in .. she's an asset to Public Storage

This was the best experience with a storage unit that I have ever had. Mary helped me ( She managers the entire place) and she was warm, up beat, and very encouraging. I love that the entire unit is under maximum security and it is also very clean. Thanks Mary!

Good people

Nice facilities and fare price. Mary has been so kind and helpful. I would definitely recommend this place to all others who need public storage.

Mary helped me rent my first storage unit. She was such a joy to work with. She had a big smile and answered my many questions. She made the process smooth, understandable and easy. I would highly recommend Mary to help you at the Hollywood way storage facility

Mary was incredibly helpful and this storage facility is the cleanest and most secure I have ever seen!!!

Mary was amazing! Her customer service was A+!

Mary is simply wonderful and attentive! She called me right away after I booked online. The sign up was super easy and the facility is in a great safe place.

Mary is great! Super friendly and helpful. She made is extremely easy to rent a unit.

Love this place. Thank you Mary! (Manager as of this post)

Mary is excellent!!! She set up my reservation over the phone, explained the process, and then walked me through the property and showed me my storage space. She signed me up with such ease and convinced me to sign up for their best insurance coverage. The property is very appealing, well maintained, and safe. I'm very happy with my choice. I highly recommend her and her team!

Ask for Mary. She's good.

The manager Mary helped me set up multiple units and was very friendly. My experience at this property has been very positive

Good MGMT

Not very courteous prices go up every few month

THIS IS MY SECOND TIME TO USE PUBLIC STORAGE AT THIS LOCATION--VERY CLEAN, VERY SAFE AND THE STAFF IS SUPER. MARY IS GREAT AND HIEDI HELPED ME THIS TIME AND ANSWERED ALL MY QUESTIONS--EVEN HELPED ME TO EVALUATE IF MY STUFF WOULD FIT! ALL IN ALL HIGHLY RECOMMEND.

Mary at the front desk had exceptional customer service!

The facilities here are clean and well maintained. The staff is very friendly. Unfortunately, I had a problem with water in my unit, but it seemed like a rare accident and while I wish they went a little farther to compensate me for the hassle, they were able to accommodate us with a new unit on the spot.

This review is about Mary at the 2240 Hollywood Way location in Burbank, CA. I rented a unit on the second floor and the day the movers came the elevator was broken. I wasn't particularly pleasant while expressing my displeasure with the situation, but Mary was very patient and kept her composure and was able to give me a unit on the first floor so that the movers didn't have to haul furniture upstairs. Also the property is very well maintained and the bathrooms are clean. Thank you Mary and keep up the good work!!

All kinds of space wow

When I went in to look at a unit I met Mary. Th facility was very clean and presentable. It appears to be well thought out and planned facility. Mary is the one who made the experience of renting a storage unit an absolute pleasure. She was very friendly, extremely knowledgable and readily helpful. If you need a storage unit go see Mary!

This location is awesome! It's very clean and the lady inside the office is super nice. Recommend this location highly!

Mary is the best! Welcoming, and shares every thing customers need to know about the facilities. Amazing!

Mily was very helpful and polite, she helped my aunt and I finding the right storage. She was very knowledgeable and provided with us with everything. Thank you so much for your kindness too Mily! Everytime I came back for the key for the Doly she greeted me with a smile after a rough week and day of our final move.

Horrible cust service

Great staff, very clean property

Does the Burbamk lication offer vault storage?

Griselda was very knowledgeable and very helpful during this stressful time. she made my life during this move in stress free for me.will definitely be recommending

Mary gave me fabulous customer service last week she guided for the boxes I need to prepare me from my move. I would highly recommend this property.

Great location. Clean and secure.

Easiest prodcedure ever! Mary gave me excellent guidance and went over everything with me. Such great customer service. Absolutely wonderful experience.

Good service, very nice property

I have to say this is one of the best customer service properties I've been to Mary and Griselda provided fabulous customer service thank you so much They had their customers in-and-out in no time at all with the office being so busy as it was yesterday

Great service. Explained everything clearly and concise and helped me find the right unit.

We have been very please with this Public Storage location. It is very clean and secure. Mary has been there for many years and we have always been pleased with her service, friendliness and efficiency. Highly recommended.

Hard put to find anything reviewable about a storage facility, but the staff here at 2240 Hollywood Way is the pretty dead damn good. Ryan was like Virgil guiding me through the corridors. Mary called me in the week to ask how I'd got on.

Wow! What a facility! Very clean and very friendly people at the office.

Ryan was amazing. Unfortunately, The access hours didn’t fit my needs, but Ryan stayed later to help me out. Wonderful customer service.

Very easy to get set up, clean, safe facilities, and Ryan was super nice and helpful! Glad we picked this place for our storage.

Mary was a huge help, and got me all signed up quickly so I could get back to work. Facility is also very clean, well lit, and not sketchy.

I came into this property yesterday and Mary was helpful getting me the right boxes I needed to pack up a few things. Great customer service.

My husband and I went to the Public Storage located at 2240 N. Hollywood Way, Burbank, CA 91505 (location 08520)...The Site manager was Mary and she was extremely friendly, informative and helpful...We were very impressed with the cleanliness and security of the building, when Mary gave us a tour. Mary made the entire process of signing up for a storage unit, quick and easy...She gets 5 stars... 2nd Review... I had another very positive experience with the manager (Mary) at the Public Storage located at 2240 N. Hollywood Way in Burbank, CA 91505 (property #08520) today, June 1, 2018...I had received an email that my rent was going to be increased on July 1, 2018. Mary had told me the last time I was in to pay my bill, that if the rates were increased, they can request the Corporate Offices to waive the increase and in many cases, they do. I phoned Mary and told her my rates were indeed going to be increased. She immediately requested from the corporate office that since I have been a long time customer, could they please waive the increase. She told me it would take about 3 days to get an answer and that she would call me. This morning she called to say the waiver had been approved...Yay! It is so rare nowadays to do business with people who actually follow through and do their job...Thank you, Mary...You get another 5 stars from me... I tried to write a new and separate review, but I could not figure out where to post it on the site...So, I just edited my first review to include this nice experience... Pam Kirkwood Burbank, CA

The best customer service and staff from the district manager Tom, the managers Mary and Ryan are simply the best.

I love this location, everything in it is well maintained and clean We’ve been here since 2010 and Mary is the best, it makes our day when we’re greeted with her smile, she’s very helpful, professional, friendly and knowledgeable

Ryan was absolutely wonderful! He was able to articulate my needs well and help me find the right unit for my needs. I have had mixed experiences with storage facilities but Ryan made this one perfect! Thank you!

I've been at this location for about 8yrs & Mary has been amazing with her friendly smile & willingness to help at every opportunity...

First the bad news (it's minor) -- I drove up on a Sunday and tried and tried to read the "hours" on the front door from my car. Finally, I had to park and get out, expecting it to be closed. It was open, but, darn it, couldn't you put large or lighted "OPEN" or "CLOSED" signs so that old farts like me don't have to park and waddle? Thanks. The GREAT news is that Ryan was on duty and he ROCKED! I've never experienced such customer service, friendliness and downright concern for my needs and my disability. Where'd you get this guy? I have a feeling that, if it were raining when I arrived, he would have walked on water. I confess that, when he didn't have specifically what I was looking for, I drove to another of your sites. The problem was that nobody -- I mean NOBODY -- could compare with his professionalism, courtesy, helpfulness, knowledge and that downright concern for my needs and my disability. I even checked with your competitors -- nobody -- zilch -- no comparison. You see, I treasure the things I must put in storage. Damn it, I want someone like Ryan there looking after my stuff. My only solution was to call him back and ask for a unit that's not quite what I'm looking for. I know that a drive-up unit would really, really help me move the stuff, but it requires more lifting and an elevator, at least I know that Ryan has my back. I think I'm going to make a statue of Ryan and put it in front of my house.

Ryan and Jessica are just awesome. I had questions about storage needs and they are all about customer service and also very knowledgeable about the products public storage have.

Mary and Ryan were great! I wouldn't store anywhere else.

Great and speedy service!

Mary provided the most excellent customer service. Was very helpful and nice. I’m glad I decided to go here.

Ryan was great!!!

Ryan provided perfect service. The location had everything I needed!

Great property and friendly staff. I am very satisfied with the service.

I have been storing at this location for years and Jesica and Mery are great. Very helpfull all the time.

Mary was great and explained everything. Seems like a very safe and secure place for our furniture and keepsakes

Clean bug and rodent free in our area

I took the day to tour some different storage facilities around the area and I am so glad I walked into this location. Mary was working the desk and took me on a tour of the property. She was extremely helpful and answered all of my questions! She made me feel so at ease. As we all know, moving can be very stressful and exhausting. She made me feel so much better about the entire process. Security was one of my main concerns when choosing the right place. THIS WAS THE PLACE! Best choice by far! Thanks to Mary for being a fantastic employee and thank you to Public Storage for hiring her. :) I will absolutely recommend to friends!

I’ve been a customer at this location for years. It’s extremely clean and secure. But I’ll be honest, one of the biggest selling points of this location is the Manager Mary. She super friendly and personable. Always makes me feel welcome. I wish other businesses that I have deal with daily had a ‘Mary’ working for them. Public Storage you’re’ lucky have an employee like her.

Hi my name is Darlene and I was inquiring in some storage units and some boxes do too I will be moving next month and Mary bobek was very helpful on giving me quotes and prices and she also sold me 30 boxes and save me 20% off on my merchandise today she provided quality service and was very helpful and very nice and greeted me with a very nice smile that made me feel very welcome to rent from your Burbank store for next month I look forward to doing business with her soon thank you.

Clean Public Storage facility. Anita was professional and made renting a unit a quick and positive experience.

I came in today on short notice. Karla was working and took great care of me. Answered everything I wanted to know before I had to ask. Quick and efficient. Thanks guys.

Very well run facility. Anita at the front desk was very informed and helpful.

Mary is great! Provided excellent customer service and answered all my questions. Thanks for the tour of the facility!

My family and I were greeted immediately by Anthony, as we walked in. He provided excellent, fast and professional customer service. Anthony was very knowledgeable. Thank you for a smooth transaction!

Anthony and Mary were amazing!!! Made the process quick and easy! 5 star service all the way.

Excellent service by Antony. Fast and efficient.

Free first month only 33 bucks

Mary (the facility manager) was a complete pleasure to work with.

Clean, safe and well maintained facility. Mary is extremely helpful in providing great customer service. She's the best.

The staff was super helpful, professional, and very pleasant. Michael was amazing, very knowledgeable and friendly. We had one issue and the manager took care of it and followed up. Great service, and a great facility.

Rude lady mexican manager will get fired by boss

Awesome! Efficient. Friendly. Clean. Great customer service!

Mary is the best! She went above and beyond in helping us with out rental and move in.

Mary is a wonderful manager, even making sure she knows her customers by their first name. The property was fantastic. I wish I could have stayed longer!

Mary was amazing! I kept changing my mind about which unit to choose and she was very patient about it. Thank you Mary!

Anthony is extremely nice, great guy. Helped with every question we had and was very prompt and precise. Definitely recommend.

Mary and Anthony took care of me. Mary even gave me a water from her own stash! What a sweetheart. So clean. So courteous. So nice.

Anthony was amazing and provided excellent customer service; made my move in quick and simple. Mary was also very friendly! It was a pleasure working with both of them and we could have not asked for a more awesome experience.

Great deals, safe place, Angel was super helpful setting me up with my storage unit. Will definitely recommend to others.

We are in the process of relocating to a different part of the state, and you can only get so many free boxes that work for what you need to pack. Mary was super helful, and friendly, and we got all the supplies we needed.

I never write reviews but this place is great. I've been a customer for 2 months and let me tell you, the manager and all the workers I've meet so far have been exemplary. Super helpful, kind and straight forward. The facility is clean and peaceful. One day I was moving some stuff into my unit, the echo-y thud of cardboard boxes, the loud metallic rattle of the white roll top door, the hard clank of the lock all bouncing off the seemingly endless cement hallways. When I had finished it was perfectly quiet. No traffic noise, no elevator noise, not even a buzz of the lights. I just stood there looking down the empty cooridor. Silent. Peaceful. The climate control was perfect, I could feel my skin, I could hear my blood flowing.... Then one of the automatic lights turned off because I had been standing there still for about 15 minutes. The hallway turned from a peaceful repose to a possible maze with who knows what lurking around the corners. Still I did not move allowing my mind to compose a senario in which the Pubic storage facility has hired a Minotaur as a secretary gaurd. Allowing him to roam the dark maze like building at night and feasting on whoever has been lost track of time and space in these neverending hallways. I hear something. A growl over my left shoulder. I turn slowly to look. The lights flicker back on. Nothing. So I leave. This place is great!!!

Clean...I was here helping a friend move

I have dealt with Mary several times while renting different storage units at this facility. Mary has always been pleasant and very accommodating. I have also dealt with Anthony and he has been very nice to deal with too. We have been coming to this facility for several years, off and on, and we find it to be clean, easy to get around and to fit our needs for storage. I would definitely recommend it to anyone who needs to store their extra belongings. I find it to be safe and conveniently located. I find the other renters that I meet on the elevators and at the facility have been very friendly.

Mary was very helpful in finding a perfect storage unit for my boyfriend and I. She was very thorough in going over all the documents, showing me the facility, and answering any questions I had. I recommend this storage highly!

Chris was extremely helpful and helped me to find the perfect solution for me and ny storage needs.

I have been with this facility for several years and have had no issues. I recently transferred units in the same facility and Veronica, the manager, was very helpful. She made everything easy and hassle-free. Thank you very much, Veronica, you're awesome.

I bought some boxes from here and Chris was really helpful and nice.

Mary took care of us during the whole process of getting our storage unit. She was extremely professional and friendly. I feel she went out of her way to really provide us with excellent customer service. She's a real asset to this company. Kudos Mary! Many thank and blessings, Marcella Watkins

Met with Mary today to set up a new unit. She was very enthusiastic and her friendly demeanor made the visit go by smoothly. The venue was clean and organized, and Mary presented us with a quick and informational tour of the unit. She was very clear and concise with the contract and made the whole experience painless.

Very clean and also like the fact that it's unde cover no sun beaming down on you.👍🏽👍🏽

Mary is fantastic and very knowledgable. Took care of everything quickly and efficiently. The standard of great costumer service. If you need to store anything go here!!!

Service is outstanding so far, quick, convenient and on my lunch break.

Chris and Mary were so kind and helpful!

Mary was lovely and super fast and knowledgeable, everything was so easy and she even saved us some money! Amazing service, great lady.

Mary is awesome! She's extremely nice & helpful. Glad that we signed up at her location. I would recommend her location to anyone because she is so helpful & friendly

Mary is the best! Very thorough. And so nice. She was efficient and did not try to force me to get a space size I didn't need. She also showed me the great selection of storage boxes and packaging. I felt like she really cared about meeting my needs. Thank you.

Excellent place, clean, climate control, and easy. Amber was a huge help getting me started.

My experience was great! I was very pleased with Jossef. She was extremely helpful in explaining the unit prices as well as locations of the units. I was very surprised to learn she was new because she was so informative. Also love the location, and how well the place is maintained.

Very clean and secure. Like a vault.

Hi, I love this facility, it is so much better than other storage places I've gone to. Now I want to talk about Carolyn, she is amazing. You can see that she has a great work ethic and is very knowledgeable about what she's doing. She is kind and gracious, and had control over every aspect of my transaction. Thank you Public Storage for having a wonderful employee. Every business should have a person like Carolyn working for them. Thank you, Sharlene Worthy

Great experience. Mary the manager was fantastic and a joy to work with.

Maggie & Mary got me signed up and trained how to work the site in minutes... besides their great service I was really blown away by the new wide designs of the 9x5 units.. gone are days where you have to take out every single box to get to the one in the back. the wide door with the shallow debth really is a great design. Love the month to month option without some huge security and first and last month upfront fees. Good job Maggie & Mary and Public Storage.

this location is the cleanest out of the two that I visited before making a decision. the ladies at the front desk were beyond friendly and patient with me. during my visit I decided to jump the gun. I feel safe leaving my belongings here while transitioning into my new home. thank you karla && omar. you guys were very helpful. the process was quick & simple.

My first time in that public storage and Mary was awesome. ...help me with everything !!! Thank you Mary

Mary Bobek is unparalleled in her customer service. She is exceptionally efficient and fantastic at her job. She is accommodating to all her customers and attentive to all their needs. She has always treated me with kindness and professionalism. Mary is always willing to help and has gone out of her way to make me feel taken care of. She is incredible at what she does, and is a true asset to any company. Mary is the reason why we continue to do business at Public Storage. I also would like to mention that your newly graduated employee, Omar was also excellent in helping out as was Carla and Maggie. Public Storage is lucky to have such enthusiastic employees. As for your storage site, it is immaculate.

The Manager, Mary, was super warm and welcoming. I had never rented a storage unit before and she made the experience easy. She made excellent recommendations and was very helpful in answering all of my questions. Highly Recommend!

Mary gave good customer experience and was very helpful and informative!

Carolyn was fantastic

The employees are extremely helpful and kind! Great place! Very secure!

Great service, clean facility. Knowledgable staff!

Carolyn was super friendly and made the move in easy.

Mary was beyond thorough and helpful! Great facility and staff! Highly recommend!

Carolyn was excellent, Very patient she deserves 10 stars

Mary is fantastic, patient and a real pro. Thank you for your amazing customer service!!!

From the moment you walk in the door Carolyn is a joy to be around! She was extremely helpful and walked me through the whole process of finding the right storage unit for me! She helped me figure out exactly what I needed and even helped me walk the boxes I bought over to my car. She is such a kind person, I recommend everyone to store their stuff here! Shout out to Carolyn for being awesome 😊

Mary was very helpful and she even laughed at my jokes. :)

Mary was the most helpful person I've ever in my life.

Mary is the best... Thank you for your service!

Mary was amazing. She was extremely helpful, curteous and spoke highly of the company. Her knowledge of policies and enthusiasm towards her job was a direct reflection of how she feels about her job. She made me confident about my desicion to rent with public storage. Great job!

Great service very professional ..

Carolyn was awesome. As a new person in California I'm glad I had such a pleasant experience! I highly recommend!!!

Aa

Carolyn, at this Hollywood Way/Burbank PS, was/is wonderful. She patiently helped me figure out what size space I needed by going over a checklist of items I needed to store. She brought things up that I didn't even think about. She went over the moving box sizes and prices with me so that I could compare and make the best value purchase. I was shown my storage unit and asked if it was going to be ok. After my paperwork was handled, Carolyn stood with me while I punched in the security gate code to make sure it worked. She also helped me to my car with the boxes I bought. On moving day, when I came in all frazzled, needing to purchase more boxes, she happily helped me with my needs and even reminded me that I could return what I didn't end up using. I've never had to use a storage unit before and this facility made the process easy and comfortable. All my questions were answered regarding payment and fees as well. I'm very satisfied and I highly recommend this location!

Carolyn (the manager) was a sweetheart, she was very efficient and fast worker, she knew all about sizes and helped me with what I needed. Very clear and very comprehensive, I am very happy with her service. Thank you Very much!!!

Thank you for your help Mary! This facility is clean, easily accessible and run by a good management team. This is by far my best storage renting experience. Thank you for your assistance with our new unit.

I've been renting here for about 4 years. Mary and her team have always been very helpful with any questions or concerns. The hallways are always swept and clean. The bathrooms are always clean and smelling fresh. They create a safe environment for you to store your belongings, plus the air conditioning is great for the hot summer months. I would recommend this place to anyone interested. Needed to get into a bigger space and they had one that worked perfect for me. The process was very quick and only took about 10 minutes. Staff is always friendly and create a welcoming environment. Rent your storage unit here and you won't be disappointed.

Awesome people. Incredibly nice and polite. Facility is very clean and clear of hallway debris. Treesa checked me. She was patient and knowledgeable.

Great service! Carolyn was wonderful! Expensive lock though...

Excellent public service and professional staff. Mary was extremely helpful in doing my transaction and I would definitely recommend public storage in Burbank for anyone's storage needs.

Well taken care of. Awesome customer service. Carolyn was very informative and professional

Outstanding!

Public Storage overall is an amazing company, but only because of this one particular storage in Burbank on Hollywood Way. The staff is just amazing, not counting the awesome and super friendly manager Mary. When I walked in they greeted me and treated me like they have known me for years. I am definitely going to recommend this specific Public Storage to all my friends and family members.

Very welcoming. Gave me a tour of the building and where my storage unit would be. Luis gave me the tour and was very sure to make sure I was aware of all amenities that came with the storage.

Great service! Staff is very personable and professional. Got a nice tour of several units so I was able to choose just the right thing. A-1 class!

Fabulous customer service and response (thanks to Mary). Very clean and secure facility.

Mary is the best

Freaking awesome!! These guys made it quick, cheap and easy!! If you don't come here it's your fault!!

Great facility and always the best customer service at this location. Mary and her team know exactly how treat their customers!!

Paola was great!!! I came in to make my payment and she was so professional. I will definitely recommend this location.

Mary was very helpful and informative

Got a walkthrough with Mary, very helpful and knowlegedable. Great, clean facility. Mary walked through everything and answered all questions.

Service was excellent! Very helpful and thorough. Highly recommend!

Customer service was excellent! This is by far my favorite storage unit. It was clean, well maintained, and safe. Eric did an amazing job walking me through the process. In addition, the staff was very friendly. I highly recommend this location.

Fantastic customer service, facility & clean and well lit, large store for supplies, code-protected and well lit lot.

Excellent customer services and very informative on any updates.

I went in for a property tour. The staff was friendly, low rates, clean and safe property. I recommend this location to anyone.

Awesome staff! Reasonable hours and rates! No funny business :)

Manager Mary made the process of renting a storage unit so easy and pleasant. The facility is clean and safe. I never write reviews, but this was a very positive experience.

Great place, Great service and an Awesome stuff. Will do business again, A+++!!! Mary Maria Anthony they were all great.

I left for Europe over a year ago and chose this site as a place to store my stuff while I was gone. From the time I rented my storage room to the time I returned the staff was very professional and helpful. The facility is very clean and efficient and my experience with both Amber and Anthony were splendid. I would highly recommend this Public Storage location to anyone and when I travel overseas again I will use them.

I recently move out of this storage they had great service in the front end the two lovely lady's Claudia and Raquetta great team had answers to all my questions

Anthony helped me setup my account, he was very helpful and informative. Very clean facility and easily accessible.

Maria @ Amber very professional and helps with any problems you may have and are very friendly and always smiling and cheerful .. I've haven't had any issues here at this storage facility.. all in all the overall staff has been good with me

Haden and Amber were very polite and explained everything well. I came out satisfied with my purchase.

Anthony was awesome, made signing up a breeze. Clean nice facility.

If I could give this more stars, I would. I was extremely impressed by the facilities (clean, well-lit, secure) and the fantastic customer service. Anthony Rodriguez gave me a quick tour and helped me choose the right space for my needs-- he was extremely knowledgeable, friendly, patient, attentive, professional, and courteous. I would HIGHLY recommend working with Anthony! Thank you, Public Storage, for a great experience!

From the moment I walked into Public Storage at 2240 Hollywood Way in Burbank, California, I was very pleased by the affability and professionalism of the PS representative, Anthony. He guided me to just the right size unit, and handled all the paper work swiftly and efficiently. This was a very easy and enjoyable experience. Richard Tyler Jordan

With all the corporate spiels and regulations you have to read and listen to… Anthony made it painless. Great customer service and very clean storage facility. I feel confident my belongings are well taken care of. While walking to see my new storage space Anthony noticed something was wet on the floor and immediately was on it – I like that!

Anthony did a great job of leading us through the rental process step by step. He actually made it an enjoyable experience and really seemed to love his job. That is rare now adays!

Mary moved me in to this location about 3 years ago and Anthony recently moved me out. I had nothing but a 100% positive experience at this Public Storage location. I had an indoor unit, that was climate controlled and surrounded by security cameras located directly across from the elevator. Never once did I have a problem with my fellow storagers, vermin or anything else that could go horribly wrong while storing all your worldly possessions in a rented garage. 5 stars, high recommend!

Great property. Clean, well maintained and great service. Anthony took the time, showed us various units and got us a great deal. Would recommend.

The Burbank North Hollywood Way public Storage is great. Its clean, well lit and welcoming for a storage facility. Anthony and Mary were both extremely helpful. Answering all questions I had very well. Polite and courteous service. I would certainly recommend this place. It's a little more expensive than other Public Storage facilities, however, this place is an extremely secure location. I spoke to Mary on the phone, who was very re assuring. Mean while Anthony, who took me round the site, made sure I was getting the right size of storage. Not pushy at all, and very interested in me as a customer.

This location gets Five out of Five stars from us!!!! We moved away from L.A. for a year and a half working in another country (Canada). Mary, (the property manager) was SUPER GREAT. Very approachable and accommodating. We could call her from Canada with any billing questions and she handled things for myself and my wife making us really feel that our belongings where in good hands & at a great location. This had not always been our experience having rented with PS before in Santa Monica/ Brentwood. Anyway Mary, Anthony and the staff at this location were great & professional. ALWAYS open this location on time and very accommodating. Within the year and a half we also combined 2 units into one. Mary and her staff helped us get into a bigger unit on the ground floor saving us money and giving us convenience. Great Staff!!! I highly recommend this location.

I have used this branch of Public Storage for over six years. It is by far the cleanest, most well kept facility in the company. I am always greeted cheerily by the manager, Mary, and it's nice to deal with someone who clearly cares about her job. Highly recommended. CLIMATE CONTROLLED is a big plus.

First of all this review is WAY overdue-- that being said, I want to recognize Anthony from the Public Storage in Burbank (on Hollywood Way). I had spoke with Anthony on the phone to secure my appointment a few days before. I arrived at the location, in my huge U Haul to unload stuff into my new 5x5 unit. Anthony was so friendly and professional the whole duration of my tour of the building, answered all of my many questions, and overall just made the experience very welcoming. I loved the $1 promotional first months rent along with the competitive rates they offer for all of their units big or small. Also have to give this location 5 stars due to the fact its about 1 block from my new home in Burbank, lol. I have walked from my home to my storage unit a few times and it could not be in a more convenient location. HUGE plus!

Great service I love the comunication with the staff they are very helpful in any situacion, I highly recommend .

Mary is the manager of this location and she was very thorough, patient, and helpful with everything. From the walk through tour of the property to the payment and the whole sha-bang. I was telling her how great her service and just how much great service this company has. I told her she could do well at other jobs like at a hotel or others of the like.

Friendly & clean.

Mary Bobek made my storage experience easy, quick and was a pleasure doing business with. Excellent customer service, friendly, and they have competitive prices.

Clean, well lit, convenient and nice people. What more do you need from a storage company? Would be nice if they had Dunkin Donuts and coffee in the lobby, but hey, I'm a dreamer.

Wow! What a great experience today at Public Storage, Burbank. Stellar customer service by Anthony. Thank you for making this task so easy and less stressful.

Mary was very professional, thorough and kind. Units are very clean and cool temperature.

Clean, safe, easy check in, check out. The manager Mary has turned what would be a normal storage rental experience into something special. Even the guy sweeping the parking lot was knowledgeable, friendly and very helpful. If you need storage in Burbank this is the place.

This location is really, really wonderful. It's in a great location and they have lots of security protecting their storage units from security coded gates to security coded elevator access that only allow you access to the floor your storage unit is on. Anthony in the main office walked us through the property and explained every detail thoroughly. It was an easy check-in experience and, with the carts they have available for all to use, an easy move-in experience as well. I would definitely recommend this place to anyone I know looking for storage space.

We've used Public Storage in Burbank for 6 years, and have found that it is always safe, always secure, always clean, and always comfortable temperature-wise. We have enjoyed our interactions with Mary and her team, who are helpful and courteous. I highly recommend Public Storage in Burbank.