Public Storage Self-Storage Units at 6990 Noritsu Ave, Buena Park, CA

Shemeika was nice

Shemeika was such a big help. She deserves a raise !!!

Big thanks to Christian and Erik for helping my fiancé and I with our storage unit and explaining all the conditions to the unit, Much Appreciated!

Shemeika and Shawna was so helpful.Thankful they were here to help !!

Let me just start by saying the two lovely African American women at the front desk were the highlight of my night and very helpful!

Initially reserved online to find unit was too small when checked out in person before move in date. Christian and Shamika helped find me locate a bigger unit and secure it that same day quickly. On day of move in, I realized I had too much stuff and needed an bigger unit. Thankfully, both Christian and Shamika helped out again quickly to secure a new one. I moved out and the process was easy and quick thanks to them. Property appears secure, easy to load/unload stuff as needed, and had many climate control units which I highly recommend for those storing personal stuff.

Pretty cool but after the 1st month the rent skyrockets

Fast and easy process.

Shemeika is the best. She is so helpful and always has a smile. She is the BEST !!

Deducting a star because the office is never opened on time.. Even today there are three of us outside waiting for someone to arrive so that we can check out carts.

First couple of months were fine. Thought they had the rodent problem taken care of. Opened the door to my unit and saw a big rat and droppings on the floor. Time to check what their insurance covers :(. Planning to buyy own rat trap and start looking for a different storage site.

Moved out after a few months due to excessive RAT PROBLEMS

Great communication & customer service. I'd like to thank Erik the staff member who showed me around the facility and informed me on the policies.

Rats everywhere! The rats ate through my furniture, clothing, multiple boxes and traveled in a box to my house. Beware of this storage unit. Management will punt everything to insurance which is not a fun process. Worst experience.

RentL started out great!! We even started renting a second unit. Over the last 5 months there is a serious rat problem. We even have insurance for the units and all we keep getting told is that they are aware of it and to place claims in on items mean while they conti ue to raise the rent and several items here have been damaged.

I have a unit here even though it's pricey I like the security

Since the place has bece public storage this once amazing place has turned into an.absolute mess and the prices are outrageous. Every time I turned around they wanted more money! Customer service and Management suck so useless and a waste of time.to talk to but most importantly THEY ARE INFESTED WITH HUGE RATS!!.I ACTUALLY HAD THEM POP OUT OF BOXES AND U CAN.HEAR THEM AS U WALK PAST THE UNITS . DANGEROUS AND UNSANITARY

This Public Storage on Noritsu in Buena Park is very clean and fresh. Nice cool climate and perfect for our storage needs. Abi and Angie are the best reps ever. Very nice, helpful and professional. Abi set us up and made the process so enjoyable and gave us no reason to look anywhere else. Thanks so much Abi.

Great customer service, and a clean facility. Angie was very helpful.

There is a 7-11 @the corner of the storage place. VERY SMART IDEA.

Good deals but after the deal. Everything gets a little expensive. But that have good security system. To enter the gate, to get inside the building, to use the elevator l, to get out the premises.

How much is the unit 5x5?

Angie was awesome. It was just what I needed. I was originally leary about getting a storage. After working with her a ended up upgrading.

I needed assistance with the items that I needed to store. After meeting with Angie, I was able to look at the units and upgrade to a space to fit my needs. A lot was going on but she was patient, friendly, and able to guide me to the best possible solution.

Hats off to Angie!!! She’s gone above and beyond in helping us today. She is courteous, knowledgeable and a real asset to the company’s customer service. Among the several storage facilities we’ve used throughout the years, we really like this one. It’s clean, convenient location and air conditioned!

I just wanted to say that the woman Angie working in the front was very very helpful and very kind and very good service here and I definitely will refer others here thank you again

Thank you to Suly for helping me with my era today made it super easy walked me through every step and was very nice

Had an issue from booking online, was able to go to the office and Suly helped me out and put everything right and showed me to my new space. Thank you so much!

I was there with my aunt yesterday to help them move stuff around in storage, and the lady Angie in the office saw we needed help and stopped what she was doing to help us. She was very nice and answered the questions we had, very good customer service.

Shemeika was so helpful ,thanks a bunch.

Shemeika is the best she was so helpful. He customer service is great. Such a funny person!!!

The black lady there is not friendly, she was behaving stupid… She needs more training on how to respect customers or else the Public Storage will get a bad reputation to the customers just because of her..I stop renting in that storage in the very first day and asked for a refund this month of May 2022, but May comeback renting again if that black lady is no longer working there..

**AMAZING** IF I COULD GIVE A 10+ I WOULD I got to say I've been to lots of storages and this is one of my favorites GENNELL the BEAUTIFUL YOUNG LADY working there OFFERS YOU THE MOST AWESOMEST CUSTOMER SERVICE EVER she is so FRIENDLY CARING AND KNOWLEDGEABLE great with people works with people and most importantly willing to go that extra mile for every one of her guests or customers however you want to look at it beautiful amazing heart she is truly a definite blessing to Public Storage great job on finding her Public Storage hope you keep around for a very long time with employees like her you'll never go out of business she should have a higher position in the company she can very well teach others and Inspire others and motivate others on how customer service should be offered not that other locations are not good but with her it's just wow thank you very much I will definitely recommend this place to others GREAT JOB GENNELL #1

bSuly n shayla we're excellent at attending to all fashions of renting a space...they are a team that you feel comfortable and at ease ...they keep you informed about all apps that are necessary and info to make your move in transition way smoother.. .in my opinion they rock...you will be satisfied they are at service for you God bless them ...respectfully submitted bigman..

GENNELL she was a wonderful help she help me go through everything step-by-step the best thank you

I had the pleasure of working with Ms.Gennell, she was informational and pleasantly patient. Definitely recommend if you have any questions or concerns !

Gennell was so helpful m, I would really recommend this location

During my visit I noticed everything was nice and clean. In the front I was assisted by Abi, she was super helpful and had a great attitude. Overall a good experience!

Abi was very kind and helpful directing me through my many questions. Best storage unit around.

Came in today and was assured by justice. Very professional and kind thank you!

Rented a space out today and Abi was such a great help. Her customer service was excellent i was having difficulties with my lock to lock my storage and she helped me out asap by switching me to a different locker. Beyond satisfied with this place.

Thanks Gennell for helping with all my storage questions and pointing me in the right direction

Gennell and Justice were amazing! So helpful and sweet and she helped me get the best deal available I really appreciate them for that.

Facility Manager, Gennell, was professional, courteous and knew her facility and inventory. Her positive attitude and smile made the unit reservation and move-in experience an easy process..

The property was nice & clean, Abi was very helpful & nice!

I have never been one to leave my stuff in a storage unit, but I thought it was time to do so because I'm running out of space. So of course I was skeptical about leaving my personal belongings there, but I was greeted by this nice lady named Abigail and she was very nice, she showed me the storage units, gave me tips on storage units, and made me feel safe about having my belongings here. 5 stars.

Mgr Christian was very kind and knowledgeable on what we were looking for. First time ever needing a storage unit. Took tour and was fast and easy to process. Thanks alot!

Staff is awesome, always willing to help, answer all my questions. Staff here is always walking around on premises, I know my things are safe

cost me $250 because lost key storage charged me again for key the total was outrages. You have to wait 7 days for them to cut lock I couldnt wait had to finish putting my stuff or trash $1000 worth of property.Everyone was nice but no help/ I will be moving my property to a cheaper place.I was and am homeless now.I wish to thank public storage for no help !

Just wanted to share my positive experience I had today at the Buena Park facility . So very thankful to be met at the front desk by a young lady named Abi who walked me thru the whole process of what to expect from start to finish . Even took the time showing me the various unites and never acted like I was wasting her time . She set my mind at ease about leaving my belongings there . Management needs to hire more people like her. 5 stars .

Gennell is always so helpful…

The employees here are very helpful and kind. I feel safe when i'm here. It's nice when you walk in and see a smile.

Abi was amazing and extremely helpful! She made the whole experience so easy, I couldn’t be more thankful!!

The manager Abigail here was absolutely wonderful to deal with her customer service was outstanding. She was extremely helpful with all questions I had when asking about renting a unit. Because of how great she was I even recommended a couple of friends to go to this location instead of others to deal with her.

this location is always clean and the property manger is always so helpful

It’s been a while since I needed a storage and Gennell made the entire process smooth and easy! She was so professional and helpful. I’m so glad I was here when she was working. Thank you so much for your help!!

Gennell was highly, highly professional and patient with me as I tried to navigate getting storage at Public Storage. Her knowldege of the business and impeccable customer service proves that she is a GREAT asset to the Public Storage family.

Gennell is an awesome employee, very knowledgeable, friendly and great customer service skills. She new her products and makes you feel like your belongings will be safe. Thanks Gennell! They should hire more employees like yourself!

Thank you Gennell for helping me with my questions and saving the day

During my move my keys were lost between hands of my movers. The moment I found out, I let the storage company know and I was informed that the only way to get into my unit, (how is this possible to not have backup keys?) was to have the owners come cut the lock. I was cool although baffled by this oddity, I didn’t complain as it was my responsibility regardless of who lost the key. The whole “breaking of my lock” was to happen within 10 days of my call. This was 5 weeks ago. I have called many many times, and I get the same run around. I’m told that the owners are coming tomorrow. Because of this unbelievable policy, I have not only had to refund 3-5 business deals, but I’ve also been flagged for lack of paperwork regarding my kids school transfers, and VERY important medical documents that all the proof I’ve been needing and waiting for, are all sitting in my storage unit. I need to have access to my things! I paid an ungodly amount of money for my valuables to be stored within your facility! Something needs to be done!

Ask for Jocelyn!!! Excellent costumer service!!!

Gennell was and is amazing! She helped us get the a storage locker that worked best for us, got us the best rate, and made the process super easy. I would definitely recommend her to anyone looking into this location; Gennell is friendly, helpful, and great to work with!

I would like to echo the comments about how the business has taken a turn for the worse after switching to Public Storage. I constantly find doors propped open with trash, allowing for easy burglary. I also see trash on the property. Customer service phone and in person interactions have been very rude. They no longer provide carts for their customers. I cannot recommend this storage facility to others until things get better.

i normally find a good excuse to leave a rude feedback for pawnshops or larry the cable guy type of emloyees but here the staff is great especially Emmi , on top of her game Emmi is always busy multi tasking but never holds back that big bright smile .keep it up

Always easy access to my unit.

I'll be removing my belongings from this property very soon. The staff at this location are terrible, incompetent, and unprofessional. I've called a couple of times with inquiries and never received a call back. When one of their staff members by the name of Emmie did call back she had no idea who I was or what I wanted. She was very lackadaisical about the situation and she didn't even ask for my name until I asked for hers. Their office door stays locked during hours of operation which I thought was because of Covid 19, but no ones wearing a mask, and they'll let you stand outside until they feel it's convenient for them to open the door. This place is just a joke all the way around. My advice would be to rent from another storage. I definitely will be in the near future.

This place was fine till it became public storage and till 711 came in and brought all the bums now there is always someone weird or trash and i took that bottle out of the door when we cane back out someone had placed it there again to me this just is unsafe and making it easier for people to rob this place since there has been a few over the past few months in this location.

The Property Manager has always been courteous, professional, helpful in all situations. Providing stellar services and information.

So I rented a small storage space (5×4), been there about a month and half, well my space was robbed, what they did was go through the top witch only has wire fence. They obviously used the ladder that are placed through out building, what a great and easy hustle for them...Public Storage does not have cameras in the hallways, are you Fr.....g Serious!!!! That protect the front office with cameras but doesn't help...I see a board in the office because they broke the big office window. So if I had the time.. but don't due to work.. I would have taken my left items and moved them somewhere else. Well they moved me to another storage space...and was charged, CAN YOU BELIEVE THEY HAD THE Audacity to charge me. I needed and wanted to ask them what were they going to do to secure all the top storage units since clearly they are not secure and they didn't seem interested or visually seem to care that customers have been robbed in their supposed to be secure location which they charge you for. WOW WHAT IS WRONG WITH PUBLIC STORAGE??!!! Once I have time I will be moving my items.

Recently heard a friend's storage was stolen from, and the facility did NOT do an adequate job informing their client. Review can change if the facility makes amends!!

Love this place, very clean, secure, and the staff are quite nice..

Had a pleasant experience

Gennell was so helpful and knowledgeable and answered all my questions. Thank you so much for your help.

MARLENE IS SUPER AWESOME TERRIFIC SPECTACULAR. PLEASE GIVE MARLENE A RAISE!! FROM THE DAY I MET HER, SHE IS SUPER HELPFUL AND WAS ABLE TO ASSIST IN MY TIME OF NEED WITH NO COMPLAINTS AND EVEN CALLED ME BACK TO HELP. THIS IS MY FIRST TIME RENTING AT PUBLIC STORAGE AND MARLENE IS A GREAT WORKER. PLEASE KEEP HER FOREVER. THANKS MARLENE!!

I take my review back I wasnt informed that with change of storage name I had to update my insurance and just Sunday night I guess from what I was informed my storage was broken into and 3k of merchandise and my 8yr daughter electronic scooter was stolen. They didn’t notify me until 1:36 in the afternoon. The worker then informed me I can add the insurance and my claim should be covered just to get a call that the insurance wasn’t valid so I lost my merchandise and the insurance premium money. Horrible service so unprofessional the storage that it was before were helpful. 9 other units were broken into as well and nothing was done. What I don’t understand is how did the people get in if you need a code ??? Was it an inside job ? Someone just broken into this storage facility 2 months ago and stole 10k worth of merchandise but they were caught according to the BPPD. Don’t rent from here !!!! I told my friends and family to stay away from this one.

Teally bizzy today

Nice building and location 👍 Good job Memory

Cobe was very helpful & very professional! Love it here

Cobe provided an easy-going process and great customer service overall! I am satisfied with my experience here thanks to him and the well-maintained environment. I strongly recommend their services.

The storage is a major risk! Without an on site manager at the location anyone can really have their way with anything you leave there

Good costumer service and nice place I like

I opted initially for the contactless move in via a third party website. I was immediately greeted with the most friendly phone call by customer service representative at the location I chose to store my belongings at. Let me tell you, her name is Bianka. This woman went above and beyond for me and my family! She is the sweetest, most helpful, efficient, and punctual storage representative I have ever had the pleasure of dealing with! I made the mistake of getting myself in a storage unit that was too small for my family's needs online. She always answers the phones, and when I have been here she has been securing the building making me feel comfortable with my fiance by my side. I have also witnessed her staying busy and making sure the property is well maintained and clean for us to get our things in and out. She went above and beyond her call of duty to help us find the perfect unit for our family! I have stored my belongings in the past with Mini U Storage's multiple locations, Self Storage, and US Storage over the past 10 years. This experience has truly made me realize how efficient and truly how storage ought to be for the American society. Dealing with a 'turn key' facility, and the best staff makes me want to become apart of the family, and never store my belongings with anyone else! Thanks for everything & God Bless Bianka & Public Storage!!! My family appreciates you more than you know!

Great storege

Horrible place don't waste your time or money here when you need help they won't help

Well organized and always kept very clean

I opted for the contact less rental. Was super smooth. Even when I accidentally booked it on the wrong day! It wasn't a problem. Just had to sign an extra document. Place is super clean and the locking system is awsome. You need a code to get into every door. I have had a storage locker broken into in the past. This place seems to have thought of everything. Over all I feel safe and secure there and same about my items!

Kim was very helpful, great customer service

Easy access which is perfect. A pretty simple process to start everything. Im happy with my decision. Love the security measures to ensure my stuff is safe

Clen place only problem there is not one garbage can on the property or restroom available to my knowledge.

There is going to be a 7-11 on the east side of the building. It's been getting ready... but expect it coming in the next few weeks.

The levels of security and safety are impecable. Im so glad that we chose this location for our storage needs. Matter a fact, they even talk to you to make sure all is well. That’s the best service all around. Strong Recommendation.

Late access hours, temperature control units, security on getting to your unit...

Amazing staff friendly service highly recommended for storage needs

The building is brand new. Yvette and Jason were very professional, helpful, and knowledgeable. Very quick setup once I selected the unit I wanted. Thank you Yvette!

The only thing I don't like is they allow just about anyone to come in

Friendly employees. Nice clean location. Fast and simple service.

Jason was extremely helpful, made the process way easier than I imagined, and was extremely professional. As far as the facility, the units and condition of everything was perfect. There are flats to use for free, all of the keypads and doors work flawlessly as they should. Overall, I was very impressed with my experience, especially since this was my first time using a storage unit and I was skeptical about leaving my stuff in one... not with this facility- I feel like my items are secure and safe.definitely recommended!

Great service. The tour was quick and easy. It is easily accessible right off the 91 freeway.

Nice and clean

Great crew. Very helpful. Located just off the freeway. New, clean, temp controlled, safe. All good! Thanks.

Quick sweet up and tour thanks to Jason who was very helpful.

Very nice people very helpful

This self storage in Buena Park is very clean, secure, and they provide outstanding customer service.

Great customer service!

Very Nice Facility and well maintained Facility ,Excellent Customer Service .

Great facility, very clean!!

Yvette was very helpful. Exceptional customer service. Very clean facility, with climate control to protect you items. I would highly recommend this facilty to anyone.

Great prices and Jason is very helpful and professional 👍

Great service. Ask for Jason. He'll take care of you.

Really friendly place; quiet and clean.

Very good

Yvette was super helpful thank you she help me to get the right space for me

Good services and good help

With the plethora of choices available for storage it was a breath of fresh air coming to Extra Space Storage. After finding the space i required online i was immediately contacted to welcome me and set up an appointment to see my new space. I was met by Yvette Orejel who immediately welcomed me to the location and showed me the space i had reserved online. After realizing i needed a bigger space Yvette swung into action and gave me the lower internet price and a bigger space to meet my needs. Yvette showed her amazing customer service skills and patience as she took me through the steps to set up my lease. This location goes above and beyond to make the Customer experience enjoyable and non stressful. Thank you Zac Rayney

Great service friendly smiles with affordable prices. Thank you again for your service. I highly recommend Extra Space Storage for all your storing needs.

Jason is such a pleasure to talk to and help me understand everything I don’t. Thank you!!!

Yvette..was VERY HELPFUL , professional..explained the whole set up ..my 1st experience dealing with a storage facility.

The facility is brand new and looks fantastic. The service I received from Yvette was phenomenal, she went above and beyond to help me decide on a unit. Thanks Yvette!

The facility is very clean and Jason was very helpful!

Met with Jason for tour. Very informative and pleasant to work with.

Very nice new place with very informed and helpful staff!

Got our storage today! Thanks to Ana!!!! Love the whole update, climate control and storage near the entrance!!!! Amazing! Great experience!!!

We just got our storage unit today!!! Been waiting for a few months for them to finally open. The facility looks great and the customer service that Anna gave us was wonderful! She took her time to give us a tour and showed us different options of storage unit. Make sure to stop by and reserve a space before it’s all gone! Ask for Anna!!

Great Price and great service! Ana was very helpful answered all my questions !!!!