Hello, I’m renting a unit and Adam has excellent customer service and highly professional. Maturity, compliance to company guidelines also friendliness. And I would recommend to others, come back to rent here.
One day I dealt with Trace whom normally does not work this location. He was walking the streets with high anxiety. He was unprofessional, and exaggerated circumstances. Lacked self control of his words and behavior, took sometime to calm him. My suggestion is a training program for Trace as relationships require listening and honesty.
Adam was really helpful in setting me up with a lower monthly payment. I have been a customer for over a least 8 years and I have no problems with public storage brea. Thank you for your help Adam, I really appreciate it.
Adam is the best very helpful and accommodating to our needs highly recommend
REALLY VERY ANNOYING STRESSED WITH THIS PUBLIC STORAGE SINCE THEY OPENED ME TO STEAL TWICE IN MY UNIT NO ONE EVER KNOWS ANYTHING OR THEY DO NOTHING THE WORST INSURANCE IS NO WORK AND TO CHARGE HIGH PRICES THEY ARE EXCELLENT THAT PLACE IS NOT SAFE!!!!! AHY ROBAAAN!!!! HOMELESS HOMES LAIR OF MILVIVIENTES NO TYPE OF BELONGINGS IS THERE SAFE IF I COULD PUT LESS 10 I WOULD DO IT broken my locks stolen me don't resolve nothing never answer claims or lines makes the stupids always nobody knows nothing stolen all my stuffs
Adam was really good. Thanks Adam!!!
Be aware the storage unit rate goes up every 6 months, unbelievable. If I would of known this upfront would of never came here.
Adam is outstanding! Thank for the amazing service today! Great location, very clean and safe.
I think this public storage location is very nice. All storage businesses raise the rate every few months. This one's price is reasonable. I like their technology. The app can open and close the gate without getting out or remembering the code. The manager is also very nice and civilized.
Adam was professional and helpful in solving a issue.
As long as I have rented a unit here , I have to thank Mr Adam for his help with everything .
Very helpful! Big thanks to Adam for making the process so seamless.
Adam was extremely helpful for me to navigate to get into the gate properly without having a punch it in I appreciate his time and effort.
I had a great experience with Adam yesterday, he was really helpful, He helped me out through the entire process, thank you so much Adam, you did a great job!
I appreciate all what you did!
Adam was very nice from the beginning...he set an appointment to meet us and showed us the unit before we rented it..Appreciated his great customer service
Adam is such a wonderful person. He makes sure everything goes well and smoothly when I pay my storage bill and he keeps an eye out for everything that goes on at the storage facility. If I need a breakdown of my expenses he happily goes over it with me. Public Storage should be happy to have him as an employee. Thanks Adam for looking out! Blessings
Adam was extremely kind and helpful. I feel good about the security of our unit and the customer service has been great!
I don't wanna name of Adam excellent easing and very
Adam was so helpful and he is a great man,
Adam gave outstanding customer service!!
Adam was really helpful answered all my questions really professional 😊
Adam was very nice , I would definitely come back here , he made my experience great !! Go to him!
Adam was super helpful with move in!
Adam is a really respectful professional employee super helpful and is great keeping the place clean and safe
Adam was incredibly helpful and kind to us while we were holding a yard sale from our unit. From the very beginning, he went out of his way to ensure everything ran smoothly. His understanding and consideration made a significant difference in our day and turned the event into a memorable experience.
Whenever I needed to get in and out of the gate, Adam was right there to assist me. He never hesitated and always greeted me with a friendly smile. His willingness to help extended beyond just opening the gate; he also assisted me in changing my entry key, which made a world of difference in terms of convenience and security.
Adam's support didn’t stop there. He graciously let me use the office’s electricity for the yard sale, which was a huge help. This small but significant act of kindness made it much easier to manage everything and ensured that the event went off without a hitch. It was clear that Adam genuinely cared about making the experience as seamless as possible for us.
Even when it came to paying my bill, Adam made the process incredibly easy and stress-free. His efficiency and friendly demeanor turned what could have been a mundane task into a pleasant interaction. Thanks to Adam, the entire yard sale experience was not only successful but also enjoyable and memorable. I am truly grateful for all his help and kindness.
Adam was an amazing worker, and I was really impressed with the help he provided while we were at the storage unit. His dedication and efficiency made the task much smoother and more manageable.
On top of his work ethic, Adam was incredibly nice and respectful throughout the entire process. His positive attitude and courteous demeanor made the experience not only productive but also pleasant.
Best Customer service! Very friendly and quick help. I recommend to anyone.
I had the pleasure of meeting Adam and he was very honest and helpful. Outgoing personality and great customer service.
This is the best location around. Not only was the on site manager Adam available to give me the best customer service he was the only one from any location that was so helpful. Other managers at other locations refuse to be nice or even helpful/present but Adam definitely is the best.
Adam Is such a hard worker and employee and goes out of his way to help everyone! I am military And a Widow of a hero to our nation,and I am astounded by his uplifting spirit and his hard work. He always goes out of his way to help everyone. It’s too bad not everyone’s like that. He has made my experience public storage where I have ashes of my loved one's, a peaceful journey until I move to wherever I’m going next in God’s will. He definitely is a man of God and a good person and an outstanding employee. I love being around such a happy spirited person.I appreciate all he has done until I leave California I surely hope he’s around! God bless him!
Laura Huttle
Adam was very helpful here.
When I went to see the storage , I received excellent attention from Mr. Adam Reynoso.
Adam provided good service and helped resolve move in issues quickly.
Adam was amazing here, thank you PS
El señor Adam una excelente persona y servicial súper recomendado tratar sus rentas con el.
Great storage facility. Adam was very helpful in getting my storage unit setup and processed. he was also very patient in explaining the whole process.
Adam is very honest and helpful and outgoing. He needs a rise.
Adam is very knowledgable and helpful.
Adam was very helpful and gave me perfect costumer service and took care of my problem promptly.
Adam at this location great an knowledgeable.
Adam at this location is amazing and very knowledgeable and I am very happy that he is at this location.
Great facility always very clean. Easy access to units. Adam is very helpful and kind. Excellent customer service. Professional. Always available to help when needed. Highly recommend facility
I been at this storage for six months. The staff here are friendly and always answer any question I have. Adam is one of staff that works there and has help me out several times. I just want to left him know thanks for answering all my question and for everything else.
This place has friendly and solid employees like Adam. They were raising rent up on the units but after talking to him he gave another 3 months at discounted rates. Can’t beat that service!
Loved Adam! He helped out so much! Great customer service!
Adam was fantastic. Everything was fast and simple. Thanks for the great customer service.
Mr Adam is the best assistant for this public storage! He is the most knowledgeable and helpful. Thanks
Adam was so helpful. Good location.
Excellent experience with Adan Reinoso. He was extremely knowledgeable, helpful and patient.
This was my first time renting a storage unit and Adam helped me throughout the entire process. I had a lot of questions and different requests but he helped me with everything. Thank you I’m glad I chose this location.
Adam was a great help in helping me choose the right size storage. Very friendly too.
Adam was a pleasure to work with today. And his recommendations are excellent. We look forward to working with Adam in the future: thank you again Adam
Friendly and explains well.
Service and attention from Adam at the office was excellent 👍👍
Adam here at public storage is helpful and made the process easy.
I had a great experience all my questions were answered it’s my first time ever getting a storage unit and Adam was extremely helpful! He walked me to my unit to make sure everything was there. Best experience thank you Adam!!!
Adams is very helpful and friendly.
We definitely very recommend this location to friends and family.
Adam at this location was very understanding and knowledgeable of his business. Very polite and a nice person to work with.
Great service thank you for the help t
Adam at this location was very helpful answer all my question great customer service will definitely be back he was great thank you
Adam was very helpful and nice.
Adam is very helpful and friendly. Very clean space.
Adam did a good job following up with the request. Thanks
Danny helped me introduce details of different storage units and is very patient with my questions. He is very warm. Thank you.
Adam is very helpful very satisfied
Don't ever say you feel sorry, when you are not!
You better be honest to customer, and be clear when customer rent space,
**public storage will increase the rate every 6 month and will increase for 40%-60% of rental rate for every month.****
this is what customer need to know before make decision!
terrible and hope i never rent with your guy at the first place, even apartment increase rate will be about $100-$150 each month after 12 month period!
Adam was very good when I went to talk with him. Was very helpful nice person to to talk with.
Great location, very clean and has easy access. Amazing customer service. Adam went above and beyond to help me and make sure everything was just right.
The clerk was wonderful his work was very professional and very very relaxed I feel that this is a great place to be when you need a storage.
Adam was amazing. I’m so grateful for his fast and genuine service. This man deserves a raise !!!
Adam was awesome! Helpful and patient!
Jonathan Pulido at the Brea Public Storage was so helpful, knowledgeable, courteous, & efficient when he helped me, over the phone, resolve some problems. He politely answered all my questions,& addressed the concerns I had regarding my unit. He is an asset to this P.S. facility. Thank you Jonathan for being so pleasant, patient, kind, & helpful!
Jonathon at Imperial location is so helpful. He is the best. Would highly recommend this location because of on sight manager Jonathon.
I went to down grade my storage and Jason helped me in the front. He explained everything very well and gave me options. He was very patient with me and helpful. I hope I can continue getting great services like this. Thank you for your help Jason!
Friendly and really care boutique the up keep and safety of the location. Plus, they are willing to work with you in late fees, if need be.
Thanks to Alicia. was very helpful in setting up a new unit. Thank you!
They are so helpful and kind. I don't know why anyone would rent from anywhere else but the Public Storage Family!!!
I have never gotten a storage unit before but Danny was very helpful and sweet. Very smart man.
I’ve used Public Storage units a number of times over the years but have never felt inclined to leave a review. Danny at the Imperial Highway location was incredibly kind, helpful, and overall professional. You would’ve thought he was the owner of the property. He explained every step of the sign up process, pointed out every charge in detail, made sure I was able to get into the gate with both the app and the gate code, proactively sweeped out the storage to make sure it wasn’t dusty, and even called me to inform me I had dropped my wallet in the unit. I wish every Public Storage had a Danny. Moving is stressful enough but this made it easier. Best experience renting a Storage Unit by far.
Friendly staff and clean facility. They also have a public bathroom for everyone to use.
Alexis was fantastic in her customer service.
Happy Customer
Alexis was fantastic in her customer service.
Happy Customer
Excellent customer service. Made it happen. Im a happy customer. Thank you,Nayara.
I could not be happier with the service I received from Dale. Friendly informative and always smiling.
I’ve Been with this location for nearly 3 years and I wish I could give them more stars. Catherine is the best. She’s very knowledgeable and has gone above and beyond to make sure our storage needs are met. A+ service here. If you’re looking for a great storage location and excellent customer service Public Storage in Brea is the place, ask for Catherine. Thanks Catherine!
Came in a while back to get unit tour and quote for a storage unit. Dale was very knowledgeable and professional and made me feel right at home. I ended up going to a location closer to my home but still used public storage because of the experience I had here.
Easy wel lit Dale was great
John was a great help to us. He is very knowledgeable about the business and has magnificent customer service.
I was robbed of everything back in 2013. Bought one of their locks and one day returned to find my lot empty. I was setup by the workers there. Be careful and don't by their locks.
Sonia que me atendió muy amable y antente
Like but raise prices a but much.
Be aware that the prices they advertise do not show additional costs you are required to pay. There is an "administration fee" "lock fee" "mandatory insurance fee" that are only disclosed after they have collected all of your personal information. Insurance fee? Shouldn't the storage facility be responsible for keeping items stored there for a fee safe? I am sure a class action lawsuit will be filed against advertising one price..and then tacking on fees after they have collected all personal information.
Big thanks to Brandon D.! Super helpful and walked me through the entire process and my options for getting a short term rental space! Excellent Customer service would recommend to anyone