Public Storage Self-Storage Units at 620 Harrison St, Berkeley, CA

Maria and trinity were vey helpful and knowledgeable they were able to answer all my questions

Maria at the front desk was extremely helpful today. She helped me figure out what size unit I needed, explained how the whole system works, and showed me the unit. Great customer service from Maria!

Maria very accommodating, friendly, professional….ideal rental agent!

My experience with Christopher was great vary polite answered all questions I had vary helpful helping with app they should all be like him thank you 5 🌟

I pay for a climate control unit. Since I have heat sensitive items there. Today I went upstairs and the area was hot & stuffy because the air is OFF. THEY GET PAID TO MAKE SURE IT'S ON AND THE ROOM IS COOL. THE LADY AT THE FRONT said she didn't know it was out then said the AC guy was here! Well which one is it!? If he was here why is the 4th floor AC not turned on when people pay for it so their stuff doesn't get moldy or ruined!. I asked if I should take my stuff with me she said yes, then why HAVE A UNIT AT ALL!? WTH? IF MY ITEMS GET RUINED it's on them. Meanwhile if you see this and you pay for climate control at this location stop by and check for yourself. You are paying for it but not getting it. THE BATHROOMS. ARE FILTHY THE LAZY WORKERS DONT CLEAN THEM. when they do they lock them to prevent customers from using them so they don't clean them lol. Extra space is much better , that's where I will go at the end of the month and suggest you check them out if you are looking for storage or a different location since the manager of this location doesn't seem to be competent at all.

I had the most incredible experience working with and being supported by the manager, Maria! She is both efficient and caring and made my experience at Public Storage great!

I was new to public storage, the Berkeley Harrison St location had amazing customer service with all my questions about move in and getting the best rate. The place is clean, well lit, and had carts available. They also were extremely helpful and had great communication on move out. Highly Recommend.

Maria is great

Maria was great very helpful

I had a great costumer service experience with Maria! I had accidentally booked a storage unit too small and she helped me rent a bigger one. Made things so much better!

Trinity was the best! So knowledgeable and helpful! She displayed amazing customer service skills and was able to answer all my questions during my quest to rent a storage unit! She was polite, professional, and went above and beyond for me!

Maria is the best great customer service explained everything very well

The staff, especially Maria and Jasmine, are friendly, helpful, and very flexible when handling the issues that pop up during a move!

Very convenient storage spot for UC Berkley. Friendly service.

Incredibly Inefficient customer service and support. In my experience I notice that staff is irregularly in the office, leaving new & current customers waiting for them & confused as to why there is a locked & empty office, during office hours. In their absence the toilets are unavailable for use. Not ideal, for ALL the reasons. Especially being sanitary & safety purposes. They need a better system set up with the restroom key. On the occasion that I’m “permitted” to use the office restroom, it has smelled like someone smoked in there. Tobacco & cannabis. The idea of smoking in the building that houses so much content, seems pretty ignorant & not very responsible. Being a long time Public Storage customer at other facilities, I’ve never experienced this level & lack of service. As a tenant at the 620 Harrison location, my rent was raised over $200 in a year & a half. After the second rent increase to $400, I cancelled my acct & moved out. Post termination, I was charged for another month, I called, had to leave a message & it was refunded. Yet I was charged again for some reason . I’ve called multiple times (internationally ) speaking to 2 customer service people, on hold for over 15 minutes, only to be sent to a voice mail. My bank account is still delinquent $400. With my past PS units, the service has been good. This particular location feels maybe understaffed & certainly under serviced. I’m unclear if people are undertrained, lazy or just don’t really care. Perhaps a mix of it all. Either way their system is most certainly failing if someone who is no longer a client is still getting automatically charged, TWICE, for an account that has been closed. For me, it’s unacceptable service, hence this review … they get an F. My hope in taking the time to share my experience is that it invites Management to address their staff/service protocols, assess any glitches that they might be having. Most importantly, establishing & implementing ways to improve. For the rates they charge… they can most certainly do better! Starting now! Calling 2x internationally, being on hold for ages, with no answers, just passing the buck, having to call my bank & open a claim with this is quite annoying… to say the least. So … Dear Public Storage, please send back my money & properly close out my account. I appreciate your speed in addressing this matter. Regards 🙏🏽

what time can you get into your storage space

Entrance next to handicap parking spot is locked. 2nd time in a short period of time this door is locked. Bathrooms are frequently locked. Unreliable access. Update 26 July 23: Public Storage application feedback: App must have done a recent update. Previous permissions allowed location only while application was in use. Now application keeps logging me out every time I try to access an entry point with an updating saying I needed to enable location access always. Definite violation of personal device privacy.

Very helpful and professional! Bravo!

Maria at Your Berkeley Location gave me Excellent Customer Also went above Beyond to explain the Details of my experience today. I Commend her on Action to detail. Thanks Val.

Maria was so helpful and kind, very professional. Thankful for people like her.

Maria is always very helpful

Upon visiting the facility last week,I confirmed the storage size and monthly price, and subsequently received an email detailing the moving-in date, monthly payment, and space size. This led me to believe that everything was in order. I also had a phone conversation with Jasmine, who informed me that I needed to schedule an appointment to finalize the move-in process. Regrettably, when I arrived for my scheduled appointment on 7/5, I was informed by Jasmine that the space I had reserved was no longer available, leaving me unable to proceed with the move-in. Furthermore, my subsequent attempt to contact a manager at the office was met with disappointment as Jasmine answered my call. She appeared indifferent to my situation and was unable to provide a resolution, abruptly ending the conversation by stating there was no available space. This experience has raised concerns about entrusting this team with the storage of my belongings. I hope this review serves as a cautionary reminder for those considering renting storage space from them. Additionally, I found Jasmine's attitude and ability to be unsuitable for her position. It would be beneficial for her and other team members to receive further training on addressing mistakes and finding appropriate solutions when they arise. I hope that improvements can be made to enhance the overall service quality and customer experience!

Madia is always the best an understanding

Maria helps up a great deal with checking in, and she provides great service. Would definitely recommend here!

Maria is so kind and patient. Great experience!

Had a quick and easy experience. For some reason the website would not let me pay online, so I went in store and paid there, no problem. Maria at the front desk was very helpful and offered us some good tips about our specific unit. Overall had a pleasant experience.

Trinity provided excellent service when I walked in and even helped me find a unit. My space was very clean! Would recommend storing here.

Wonderful & pleasant, most of all very professional & knowledgeable. Thank you so much for the opportunity to have things work together for my good.

Maria was very helpful answered all my question was very professional

Maria is very helpful and informative.

Very helpful and accessible. Maria was great helping me resolve my access issues as well as checking on the unit with me. Great customer service.

Smooth experience and excellent staff (Thanks, Ryan B!!) who really saved the day! Highly recommend 👌🏾

Ryan B is so helpful!! He made my love so stress free!!

Jose is very professional and answered all of my questions, super friendly and clean storage units

I want to commend Ryan T at command public Storage, Berkeley for Guy!. He’s only been here less than two weeks he knows his way nice to be with his appearance is very clean, cutting good, and I rarely give reviews so. For me to take the time to do this, it shows what an exemplary employee you’ve hired. Ginger Parnes.

Maria was very helpful and answered all my questions

They’re great. Super helpful

Maria was a great help

Maria was so helpful I will rent again and !!

Thanks to Miguel' foe help

Esther was very helpful with showing and getting me set up with a storage unit. Great service!

ORIGINAL POST Stevi made it so easy to secure my unit. When Public Storage couldn’t accommodate my original reservation, Stevi jumped in and gave me a better unit at the same price. Moving can be extremely stressful, but Stevi made me feel comfortable. I’m very grateful to have her support. UPDATE On my one year anniversary, my unit rate doubled. I was stuck on the other side of the country during the Pandemic and called Stevi. She left the company, and no one acknowledged the note she promised to leave on my file. For the next 2 years, I was subject to routine increases and had no recourse. I finally got all my stuff a few months ago. That’ll be the last time I use Public Storage.

I was a bit overwhelmed after moving into my unit.. Maria, at the Harrison St. Berkeley location was SUPER helpful and accommodating..I had so many questions, in regards to the operation of the gate and elevator using my phone, to name a few.. She was so patient and kind with me..She really put me at ease until I mastered everything.. Exceptional customer service, and just a great person overall..

Maria save my life, she is a pro and super awesome person, she in a minute resolve all my doubt and my problems, I recommend 100%. Thank you Maria !!! I appreciate all your help!!!!

I have held three storage spaces at the Berkeley Public Storage Facility for ten years. Recently, I had to deal with a difficult situation, which was made much easier because of the excellent staff onsite. Everyone is always friendly and professional there, but I must single out Maria. Her thorough, professional and personable manner is exemplary. She is a valuable asset and, with her colleagues, demonstrated service at its height. The kind of service that deserves recognition and acknowledgment. She makes me feel like my belongings are not just stored, they are in good hands. Thank you, Maria. Thank you Public Storage.

Maria was very patient with me.

Don't be fooled by all the 5 * reviews that focus on how helpful and nice the staff is. They are both. But you won't really care after your monthly rate has doubled after a year or so. This is a predatory business! Also, the building has flooded the past 2 years. Most recently, they threatened tenants with choosing between moving out everything with ~1 week notice or have management open units and salvage/destroy/move contents. But the staff were very nice about it :-)

Went to public storage here in Berkeley and Maria was a great help very informative and awesome customer service. Thank you Maria

Great customer service and great location to store your things!

Due to the weather my storage unit was very wet/soaked except for things in my containers. NO assistance NO discount NO hand truck NO dollies for customer's to use for back and forth to the new/dry unit. I waited 30 minutes because Miguel stated he would assist me and that didn't happen.

Staff takes absolutely zero responsibility for the last two floods that occurred on the premises within 11mos. When asked, what are you doing to prevent future flooding? They say “nothing it’s city of Berkeley’s fault”

very hard to find a cart to move your stuff. No excuse when they charge so much not to have MANY carts available.

Manager Maria was absolutely outstanding- efficient, helpful, responsive.

what is the smalest unit and prices, please

I just spoke with Trinity at the Berkeley location. She was extremely helpful and professional. She was fantastic! She explained everything in detail and I was impressed with her high level of customer service. I highly recommend this location for your storage! Thank you, Trinity!

Awesome customer service. Trinity was really helpful. She got my paper done quickly. She also helped me with the locker when i was lost.

Is there a way to get lighting into my unit or do we have to bring in battery operated lights?

Have not moved items in yet but Constance and staff have been extremely helpful - great friendly customer service!!

Clean and accomodating facilities. Our property was safe and well preserved. The staff, especially Maria, was very helpful and with us.

I got help qick when my tape run off A staff marina came and bring them for me. I brought them in cash, and she was welling help me. Without her help, I do not know how to clean up the mass. Thank you.

Miguel and jamayo were so wonderful and helpful at checkout!

Constance was incredibly kind, patient, and helpful. She explained everything we needed to know to have the move-in go as smoothly as possible. She attended patiently to various client's needs with skill, warmth, and patience. Her presence on this stressful day was steadying and supportive and I am so grateful!

Thank u Miguel for signing me up and getting me started. 5stars

This Public Storage location has been absolutely fantastic! Through a very complicated moving process that involved moving in, then out, then back in again (wash/repeat!) Miguel was professional, incredibly helpful, and maintained a wonderful sense of humor, even when I was so tired from the move that I was unable to form a coherent sentence! :) I would not hesitate to give Miguel and Public Storage my highest recommendation.

Miguel is a rockstar and I can't thank him.enough. sad to leave this location but I am moving to a public storage in Las Vegas thanks to Miguel's help. 5 stars

Constance was very sweet and helpful! Got everything set up and done really fast! Very satisfied

Shout out to Miguel and Zach for the assistance! Really helped make my move in smooth and easy

Great experience! Staff were really helpful.

Maria and Miguel thank you so much for hooking me up I appreciate all the help I highly recommend!! 5/5 stars

Trinity was amazing with helping me with my rental! She was very kind and patient with me when I asked a million questions. Great customer service from Trinity!

Keith and Miguel were friendly and knowledgeable, helpful and patient. The facility is solid, new construction and very clean. It is easily accessible. The best Public Storage I have ever seen, and I've seen a few. I went in to see about renting a new unit. Anthony showed me around the property, the various units that were available and how the pricing works. He is very knowledgeable and provides impeccable customer service. There was no pressure to rent, just clear and concise explanations. I really appreciated his patience.

Gracias Miguel por tu ayuda

Shout out to Miguel for helping me with the move in and move out. Let me tell y’all, moving is stressful but Miguel was very patient with me and clear. Communication is so important these days and I appreciate the transparency. Thanks again. Highly recommend

Miguel is a doll success excellence customer assistance. All the staff is courteous and they really do take the time to help. Thanks again

Great Experience Staff are friendly and helpful Move in/out process are easy and quick Storage unit is clean and I did not see any bugs（this is the thing I care the most）

Miguel was fantastic

Miguel at this location was excellent. PS was having issues with their online system not completing my reservation. I had spoken with 2 reservationist at their HQ and we were told to go to the property. Miguel took over checking out the issues with the site and our reservation and was able to resolve it and get us into a new unit. Great customer service , Miguel!!

Website wont let me reserve at online price , "Hold Unit" button doesn't work on 3 different browsers or phone. 888 # reps "cant do anything about it" but are happy to reserve at full price. This is called a BAIT AND SWITCH, and is not legal. (this is a corporate issue, not Miguel's, he seems very nice)

Do business here at your own risk! They will rip you off in rent and force you to get insurance you're not required to have in CA. Then raise the rent some more for the same trashy, broke down unit. The $1 special is a SCAM!

Kept jacking up rents with no notice. I finally got annoyed and cleared out unit on day 5 of month, but they insist on charging for full month. I said no way I'd pay for a full month for only 5 days of use, especially since they certainly knew how to prorate when I moved in. Asked to speak to a manager, but instead just got hung up on. Now they'll just have to send to collections, which I'll never pay, instead of being reasonavle and reaching middle ground.

IM ON GOOGLE MAPS

Miguel an Esther helped me move in today and they were amazing. Current customer for Hayward for 16 years and they treated me just as great here

miguel and esther were amazing thank you for the assistance

Courtney was fantastic!

trinity was the most helpful employee that I interacted with when it came to my move in. she had great patience and was very knowledgeable with all my questions.

Thanks Miguel for helping with everything. You rock

Uncaring, sell ur stuff without working with you

Keith is an all star. Shout out to him and Miguel for helping me find my online account.

Thank you Miguel for always helping out

Thank you Miguel and Donald for all the help. Made my move out very easy. I appreciate the experience

Great employees Miguel and Monty, clean and safe spaces and facilities.. Thank you

Thank you to Miguel for the help moving in and making the process easy!!

Move in was easy. Thank you miguel for your assistance today

Miguel is AWESOME!! He has made my 12 year storage stay ending effortless! To get a friendly welcome and assistance with every question is an understatement! Thank you Miguel for being the epitome of OLD SCHOOL CUSTOMER SERVICE! THANK YOU BERKELEY PUBLIC STORAGE!!❤❤

I got an email this morning saying they would increase the rental price by almost 40% - no explanation was given. The customer service also doesn't have an answer. It is what it is, I am told.

Clean and reasonable price.

The people that worked here at storage are wonderful very helpful and polite people I will recommend this place to anyone thank you

Very great service definitely satisfied especially the employee that attended me (Trinity)!!

Thank you Miguel and Monty for the exceptional service

My husband and I love this place. It's clean , quite and safe

If you'd like your rate to increase by 32% (from $259 to $341) after you've had your space for 4 months while the highest advertised rate online is still only $280 for a unit the same size, then rent here! On the other hand, if you think that's a terrible customer experience then consider renting a storage space elsewhere.

Shout to miguel who helped me move in

Staff are very helpful (shout to Miguel!). Clean and there are lots of Dollie’s available. Great experience overall!

They've raised the prices so now I'm paying triple what I was paying when I first rented the tiny little spot that I rent there. They've cut their service in half. They don't lock up the carts anymore so half the time there aren't any carts there. And then come to find out a couple of guys that were in the facility with us told us they were 10 minutes late the day before and had been locked out of their storage when they returned the next day. Their code didn't work to enter the facility. They were given a warning but they never were told that they wouldn't be able to use their code the next day. As far as storage spaces go I guess it's par for the course now that they simply offer no customer service and no actual value beyond the minimum. (Shrug)

Thank you Miguel for your help with downloading the app. Great clean facility.

What is scam first of all the elevators are often broken, there are no carts for you to load in your area that has happened to me at least nine times in the last two months, there is flooding not only in the lobby so you can't even get to the lobby but in addition on the way to your unit in your unit and in surrounding areas it's impossible to get to your unit without going through water. What happened to me was I was apparently scheduled for office hours access which is a Monday through Friday 824, even though I had paid for access on all the hours that they are open. I had a crock pot sitting on top of something flat I came back the next time and it was on the floor shattered they told me they wouldn't cover it even though they charge me $15 a month insurance it is a big moneymaker for them there are so many things that don't function in that place I do not recommend it!!

Shasta was very helpful. Gave me a great a deal. Thank you

Clean facility Excellent staff Convenient location Enough carts Covered parking

I received excellent customer service from Donald. He allowed me to view a few different space options. The overall process of securing a space took less than 10 minutes. Bottomline the staff here our friendly, location is convenient and right off the freeway and there's ample parking. I would highly recommend this location.

5 star service . Thx miguel

Elevator is broken, they won't proactively tell their clients so make sure you call them and check if it's working before you arrive. Terrible service from this location. Front desk staff are rude, disinterested and are doing the least they can. Best thing you can do is move out (when the elevator works, if ever)

The service is terrible here and public storage phone customer service is even worse. Elevator has been broken for months and the are raising rates.

Miguel’s service was great! He was informative, helpful, and kind. This is my first time using the service and I will recommend it.

The only elevator here has been broken for 6 months. All customers whose space is on the higher floors were forced to take the stairs. I only got a month of credit for this issue. They ask the customers to leave a 5 star on Google Map and check it. Do not believe the reviews here. I cannot regret more renting a space from Public Storage.

Attention public storage president. This Harrison location is very high qualità. Shasta and staff have best xustomer i ever had in my life. I will like thank you Micheal J Satchell.

Miguel and Brenda were wonderful. Brenda helped me move in and got me ready to go. Appreciate all the help

I’ve never had a storage locker and they made it really easy to set up. Constance was awesome, it was really busy but she handled it like a pro. :)

Extremely helpful staff. Only place to rent!!!

Excellent personality and knowledge shasta

trinity was super helpful with my rental and made my time in the office worth while! She truly cared about my business and made it a wonderful experience! best customer service i’ve received in a while.

Miguel was so helpful!

Awesome service by Miguel and Trinity today. Just moved in and they made the process so easy compared to what I’ve had to deal with in the past.

My experience here is always exceptional. I’d rented here previously and needed a new space for another project. I asked the manager for a locker similar to what I previously had and he was able to rent me exactly what I was looking for. The manager exhibited great customer service and was very professional. Regarding the space, the halls are clean and feels very safe and secure.

Constance helped me out a lot! I needed a 5 x 5 space and she showed me some different options. She found me s cheap option and never tried to upsell me. She's patient, easy to follow and overall made my experience frictionless. I wish more customer service reps were like her, just a pleasant demeanor.

Great place for storage. Been using for more than a year, all packages stay well. Super safe and easy to check-in/out. The staff here is also super nice and chill. Would definitely recommend this place.

Thanks too Miguel for helping with my reservation. Much gratitude to you and your staff

Constance was the commiserate professional. Very kind and informative. Deserves a raise.

Constance in Miguel are great workers they are very professional in they treat there employees very well

I worked with Shasta who was absolutely fantastic ! Thank you

The place is generally clean and the staff is generally helpful. However, within a four year time, the rate has doubled.

The ONLY elevator at this place is OUT OF SERVICE for 'weeks' and they don't even care. DO NOT RENT FROM THEM. The customer service SUCKS. The onsite manager is completely USELESS.

Constance was a great help with my move thank you again you guys have a great employee

The elevator has been out of service for over a month, so if you have to move things in or out you must use the stairs. They have said they do not know when the elevator will be working again.

Thank you Constance and Miguel for the warm reception. Your willingness to help was unmatched. Thank you Getachew Asrat.

Miguel was beyond amazing! I made a reservation for San Pablo but can’t make it out that far. He helped me complete my rental on my phone ! Thanks a bunch for your help ! - Stephanie

Miguel made my move in so easy peasy. Love the service.

Constance was very helpful.

Miguel did such an amazing job helping me. Thank you so much.

Constance at Berkeley Public storage is awesome. She went out of her way to get info for me showed me other units to potentially downsize to, and ultimately helped me to get my rent lowered after it was increased. I've had a unit for longer than I'd like to admit so it is greatly appreciated that she was able to give me a bit of a break . Thanks Constance for your kindness!!

I really like this public storage

Thanks Miguel for taking the time to help 10/10 experience!!

Good

I would have rated this a 5 before our automatic payment today. There was/is a 30.8% increase in the cost of our space! Got to get our stuff out of there!

Shasta is great, big help

Miguel was super helpful and got the sign up process pretty quickly.

Easy move-in and move-out process, no nonsense, no trying to upsell or scummy business tactics, just easy to use self storage!

Constance is "Five Star Service" in action. She was very helpful in resolving my issue and created a Happy Customer. Look up Customer Service in the dictionary and it will say - "See Constance" !!!

Constant was beyond great in her customer service and assisting me in securing a storage unit. Thank you

My experience at public storage was excellent Constance was a great employee she was very prompt quick and very polite and I had a great service thinking

Constance has great customer service

I am very impressed with management (miguel) and his associates amber and Noelle they are very helpful. For example, my monthly payment increased and I spoke with Miguel the manager call upper management and lower my monthly payments...awesome management and awesome associate.

I rented today and miguel helped me and he was wonderful

A standard storage facility

It's a okay place to store people's things I'm actually a professional mover myself so that's mostly the only time I go to public storage's but it's a good business

Shasta great customer service

Thank you Miguel for your help.

miguel thank you so much i arrived very late to property, near closing time and you assisted me when i really needed help. your patience is much appreciates

Miguel thank you for taking the time to listen and answering all my questions. I'm a long time customer here in Berkeley and at Emeryville and Miguel is always helpful

My experience at Public Storage today was awesome. I was greeted by staffs when I walked in the door. Miguel was very helpful and answered all my questions regarding renting a storage unit. He made easy for me to book a storage as well gave me a promotion discount on my unit. The storage units are very clean and temperature control. I would definitely recommend Public Storage at at 620 Harrison St. Berkeley. Thank you Miguel for your excellent customer service.

Noelle was very helpful today! I will for sure be recommending this facility to my friends.

Nolle was a great help with setting up storage of my Dad's thing during a really stressful time. Thank you

I've been in and out of storage locations all over the US and United Kingdom, and the Berkeley Public Storage is (literally) the first time where I've had consistently helpful, friendly service. Highly recommend them! Lauren helped me move to a different unit today and was able to get me sorted quickly. Really appreciate it!

Miguel helped me download the app and showed me how to access my space with it! Thank you - Donna Pageau

I recently moved and that's typically not a pleasurable experience, as we all know. However, Lauren flat out made my day. She's a ray of sunshine in the darkness that is moving boxes. Lauren is polite, professional, and lovely to talk to, if only for a moment. She also happens to know all of the answers to your questions! So if you want your moving experience to be an enjoyable one, this is your place to go to!

Awesome storage place! Convenient location, very clean and well lit and safe. The staff are really helpful for any problems and nice!

I came to the uhaul facility at the last minute because of a recent event that caused me to have to move some things out of one place to another. The staff member that helped me was very polite and courteous. The whole thing took less than 45 minutes and I've got my things in a safe place for now. Thank you

Loved the experience which was really easy to see the unit and make a purchase within 30 min and had me set to go, thanks Kevin and Noelle

Good service

Facility is well-managed and clean, and Miguel was incredibly helpful!

Noelle and Miguel were incredibly helpful to me during the rental process. I appreciate them going the extra mile and answering all of my questions. A+!!

Miguel and Noelle a pleasure to work with. I highly recommend this location to anyone local. They were extra careful and took necessary precautions to keep me in good hands

Great customer service! Good environment; the facility was clean and secure. Miguel was nice and very helpful in what i needed for a unit. 5 ⭐️

They sold me as elevator access to the top floor and when I got there they were stairs. Had i known, I could've brought help. As it was, I had a major unforeseen workout.

Miguel and Constancy were so helpful today!

Fast, friendly, and reliable service thanks to Miguel.

Lauren was more than helpful today. Answered all my questions. Very professional. Went above and beyond with her service.

Noelle helped our organization snag a large climate-controlled unit for a great price. We reserved a 10x20, but since none was available, she offered us a 10x30 at the same price. Since we're a nonprofit, this was a huge score. She also did her best to hold the unit as long as possible for us and was very professional and kind. Checkin was fairly easy, and the unit seems very clean and secure, so I'll be glad to move our stuff in soon. Also, this storage facility is very near the Berkeley Shreds and Berkeley Recycling, which is handy proximity, in case you're looking to store but also eventually downsize! :)

Thank you for your help moving in Miguel-

Check in at this location was seamless! Noelle who helped assist me with my unit was both friendly and efficient. Units are as advertised and facilities are clean. Also priced generously for the Bay Area.

What an amazing experience! Miguel and Jojo are the absolute best! I was very worried and overwhelmed with my move and they made me feel like my stuff is going to be safe and well taken care of. Clean and lovely facility and an amazing staff!!

The call center told me my unit had access to an elevator, but when I got here they said that it wasn't available. Noelle was calm and nice and helped me.

Miguel was exceptional! Thorough, informative, and beyond helpful. Very pleased!

I've always been happy with the unit that I've had for over 20 years. I went in to rent a second unit and when I casually mentioned that the rent on my first unit was already more than my mortgage, Noelle, the employee behind the counter, said that she could probably help me with that. A few hours later, she called to let me know that my rent would be reduced by $308! Way to go, Noelle!

Today I moved out of my unit and I couldn’t have been more grateful for Vanessa and Miguel. They were able to helpful me have a smooth and easy vacating process. I highly recommend this storage location if you want excellent customer service and clean facilities. Thank you again!

Wonderful service. Thanx Bianca 😺

I had to get a storage unit unexpectedly and want to share Noelle and Courtney at the management office were extremely helpful, professional and kind. A gentleman in office (can't recall his name) was also very patient and thoughtful in showing us the different unit sizes before we decide on the right one. Moving is stressful as it is, having this part of my move being pleasant and easy definitely made a huge difference. I would highly recommend this storage facility, it's clean, air-conditioned and safe. It's right off the freeway and easy to get to.

So great, Miguel was so helpful and kind!

I love public storage is Miguel Miguel he remembered my name I will give him a 1000 star thank you

Miguel and Noelle were so helpful and made my move in so easy. I was really worried about moving during all of this, they were willing to listen and give me encouragement. 5 star 🌟

Great experience. Hassle free move and payment . Super helpful staff - Miguel was super friendly and made the move very easy for me

Willing to work around tenant and authorized user difficulties

Facilities are ok, but its pricey.

Great customer service from Miguel— friendly, super helpful, and very accommodating! Facilities are clean and secure.

Easy and fast to rent, friendly staff, well maintained facility

Noelle was polite, professional & knowledgeable, and very graciously assisted me with understanding details that were critical to me about dimensions, access, security, etc. She listened patiently to my many questions, and ultimately was able to provide exactly what I needed! Thankfully, the prevailing winds seem consistently from the bay, so the aromas from the Berkeley Transfer Station (Dump) across the street to the east are tolerable. The outdoor units are not rodent-proof, hence the necessary rule NO FOOD or spices! I won't stay long! :)

Miguel, Noelle & Tamika were super helpful and the staff has always been top game.

The people here are very friendly and professional. They helped me get back into the unit when I was locked out.

I was looking for a storage unit near Berkeley in a timely matter. The Storage facility is kept very well and maintained in great shape. I was able to find the unit I was looking for with Miguel’s help. Very good Customer Service. Thank you for making this process very easy and appreciate the awesome service!

The elevator ... is frustrating

Courtney was a great help. Easy transaction.

COVID Times review: Mina was awesome from the start - I mistakenly got caught in the traffic line waiting to do off at the dump. I called the Public Storage store and she gave me great advice for how to get around that. Once I got to the store for my appointment to set up my storage and account, I was helped by Mina who was great! She was friendly, explained everything well, have me details I wouldn't have known to ask, and answered any questions I had. She was knowledgeable about the location and was a great resource for me as this is my first storage rental. She also took extra time to check in with me about any packing/moving supplies I might need, which I appreciated. I didn't get her co-worker's name, but she was also super nice and even went out of her way to get a picture box I wanted to purchase that they had in another part of the facility.

I came to public storage and was helped by royesha she gave me wonderful service. Very nice and helpful. Did a wonderful job of assisting me. She is amazing!!

I’ve been renting storage units for years at another company and the people there don’t really care about the customer service, but Miguel and Noelle here treat customer different. There was a big communication error but fortunately they are extremely patient and helpful with their service and with me, giving this place a thumbs up and a 5 stars. Highly recommended!

I so appreciate the staff at this facility. They are smart, kind and helpful and make dealing with storing stuff easier and a much less odious task Thank you!

Amber & Tamika We’re Great, Made It Fast And Easy With The Initial Move In Process. Two Thumbs Up & 5 Stars

I came in looking for a Unit Courtney was so helpful!!!! ill be back after this outbreak to get that unit !!!!!!!

The lovely ladies at public storage in Berkeley couldn't have been more helpful and attentive to my needs today. Must mention and thank Francine, Tamika, and Courtney for being helpful, candid, and fun to work with. Would highly recommend this location to anyone who has current or future storage needs. This property is very clean and has a very professional staff!

Arrived 30 minutes after employees were able to take appointments and on the wrong day (my appointment was for the next day!). Francine still offered to help me out anyway and get me registered and show me my storage unit quickly! She was super friendly and efficient :)

Francine Kevin and Noelle were very helpful and the property was very clean

The facility is clean and seems very well-run. Francene at the rental office was very helpful, friendly and professional.

I came into this storage facility with a bunch of questions at lunchtime, obviously interrupting their lunch. They answered all of my questions and were very patient and these guys were really cool. Their name were Lamont and Kevin and I even jokingly referenced Lamont and Tinelli’s 107.7 to describe the pair and we all laughed!!! They have a great sense of humor!

Noelle and Miguel were great Quickly got us in a cheap big first floor storage unit

Luciana and noelle are the best

Luciana and noelle are the best ever

I’ve never rented a storage unit before so I wasn’t sure what to do. Amelia was super helpful and explained everything I needed to know to access my unit and how much everything was going to cost. Great customer service!!

Our experience at Public Storage was great! Staff were very helpful in getting us checked in and showing us our options for the units. Make sure to make your reservation online to get a better price!

The units are nice at a decent price, and Shasta was a great help showing us the sizes of the units before we made our decision.

Kevin, Shasta and Noelle were so so accommodating for my partner and I while we were searching for storage. We have had bad experiences with other storage companies in the past and were a little weary about this adventure. This time was incredibly easy! Everyone was very polite and helpful. Shasta and Noelle were friendly and helped us find the right unit for what we needed. They both were extremely knowledgeable about the units on the property. Kevin took us to see the unit and made sure we were happy. All three of them gave us advice and tips that made our lives so much easier. They all seemed like a family which makes me feel confident that we made the right choice to go with Public Storage and this particular location. This was the best experience we have had. Thank you!

Extremely satisfied from the customer experience side at this location. When I found myself lost & misplaced within the building LAMONT (an employee) came to aide & assisted me in finding my unit. Also a young lady by the name of JAZMINA a.k.a “MINA” made it easy when figuring out which size space I’d require & Tamika (another wonderful employee) was a huge help as well. They all welcomed me w/ bright smiles & was eager to assist me in my storage packing journey Thank You Guys & you all truly are an asset to the company ✌🏾

Amelia really made it happen for me when I came in at random w/ no keys, no luck or a prayer. Thank you for saving me time, convenience & sooo much more😊🙏🏾

They were very helpful on very short notice! Noelle was accommodating + adaptive -- highly recommend

Mina was great! So helpful in making sure I found the right space and making sure I was comfortable with using the facilities.

Great storage facility. Very friendly staff and very secure. Mina was very helpful in showing the space and giving a lay of the land. Confident in my decision to rent here.

Noah helped me ,and given me a good space for a good price. Happy with my choice.

Got a great unit at a good price fairly close to home to store

Jazmina is super friendly and answered all my questions! She gave me a tour of the facility and checked me in completely.

Jazmine was very helpful. 5 stars

Smooth and easy! Very friendly staff. Thank you!

Jazmina was a great help and made a complicated process very simple. Great customer service!

Jazmina was wonderful. She showed me multiple to make sure my stuff would and be well maintained. Professional, curtious on a day when I needed something to run smoothly.

I worked for public storage in the past and i was helping move a customer into the Berkeley property. After I got done I went into the office and the girl at the front desk was eating her lunch with no name tag. I asked if i could use the restroom in the office the girl said to me that they don't let customers use the bathroom in the office that there are two bathrooms out on the property. I told her I really needed to go so then she told me i could use the bathroom in the office but next time I have to use the ones on the property. So I used the restroom and the floor was dirty and the bathroom hadn't been cleaned in a while. So, thankfully there will be no next time. But also one of my other helpers went in the office used the bathroom and said no one said anything to me.

The general manager and girl at the front desk were extremely polite, efficient, and smiley Noelle and Jazmina were my assistants.

Noelle and Luciana were such a great help with my rental

Both Stevi and Nikita were so helpful, courteous, professional and just all around excellent. I came with my elderly mom, and she was very impressed with them too. If you have any issues or problems, they will help you resolve them.

Stevie was great. Fast and informative.

Stevi and Kevin were fantastic and made the process very easy.

Stevi the property mgr is so friendly, knowledgeable, and efficient. Location is easy access from the freeway and hallways are well lir and very clean.

Stevi was GREAT!!!She was fast and efficiant. Got me in &out within 20min!!That was showing the unit as well. She explained everything to me in an understandable manner!!shout out to Stevie!! Thanka

Stevi provides spectacular service!

Since they shortened the hours to close at 6 pm access has become very difficult. If you work a normal day some where out of Berkeley, it is nearly impossible to get here before it closes. I stored here before the hours were shortened and I still feel like it was bait and switch.

Arrived with a moving van and three guys to put load of boxes and furniture into my storage unit. The elevator was not working, and the unit is on the third floor. (WHY DIDN"T THEY CONTACT PEOPLE TO LET US KNOW THE ELEVATOR WAS OUT??) Therefore, we had to rent an unneeded second unit on the ground floor. Stevie was terrific and saved the day. She was organized, professional and very capable. I would give Public Storage 2 stars for this debacle, but Stevie deserves 5 stars.

Kevin was extremely helpful! Great experience.

Kevin helped me he was really nice

Received excellent service from Stevie and Kevin upon closing unit.

First time renting with Public Storage. Kevin made sure to walk me through everything and showed me several options regarding the unit and the price. Excellent service and would recommend.

Kevin was exceptionally helpful in assisting me with my downsizing to a smaller unit on Saturday 9/21/2019. I will recommend this location to all.

Friendly and quick service. Clean and well lit facility! Will definitely use in the future :)

Came here (Berkeley Public Storage on Harrison) to help my friend retrieve some of his stuff to move into his new apartment. Kevin at the front desk was beyond helpful. He was friendly, courteous, and very pleasant to chat with! The storage facility overall is clean, well-lit, functional, and very secure. And -- since it had been a long drive and that coffee was catching up with me, I can also report the restroom was clean-smelling and spotless!

Stevie and Kevin have very mice customer service.

The property manager, Stevi, at this location (Berkeley) made the entire process of securing a storage unit so smooth and efficient. She is very professional but warm and friendly, and she knows her business very well. I have other family members who rent units from this location and now I understand why. The property is very well maintained, unlike most companies I’ve used in the past; I highly recommend this location!!

Great customer service! Welcoming and very informative

Stevi

Lovely staff. Incredibly helpful.

Had a wonderful move in experience. Stevie is very nice and helpful. Would recommend to anyone needing storage in the east bay.

Stevi is great.

Stevi the manager is very helpful and professional. She is very patient with people with physical disabilities like myself. And also genuinely kind

Just moved to Berkeley from Seattle. I don't have any friends or relatives in the Bay Area to help or advise me on storing my household items temporarily. Luckily I met Stevi (manager at 620 Harrison St.). She was the nicest and most patient person I encountered here in Northern Cal thus far. Very helpful, knowledgeable, and willing to go the "extra mile" to make one feel not so helpless. I highly recommend asking for Stevi should you need storage space in the Berkeley area.

Kevin was super helpful getting me all set up.

Stevi was really helpful with vacating out unit today. Everything went smoothly for the duration of our time at this Public Storage. Would definitely come back again.

Stevi at Harrison St. was a fantastic help. Really appreciated Public Storage in the time I spent there - easy entry when I needed it and easy exit when I was done. Thank you! Sarah

Was happy to getting graciously served by Stevie today.

Stevi has always been really helpful and informative. i Definitely recommend renting here

Stevi and Kevin provided an outstanding service. They made everything easy and had a great attitude.

Steve and Kevin were customer oriented and very professional in helping me with my off site storage needs. Thank you!

Moving is often stressful, but with Stevi and Kevin’s excellent costumer service I felt welcomed and relaxed. With big smiles and helpful tips they made the entire process efficient and clear. Would highly recommend!

I was checked in and shown my storage locker by Stevi and Kevin, two fantastic humans who provided me with excellent customer service. They made sure I was well acquainted with the information needed to access the facility and storage. A+!

Great, friendly service. Stevi and Kevin are super nice.