Public Storage Self-Storage Units at 620 Harrison St, Berkeley, CA

The sales representative Maria was a great help. She was very professional and super nice. She answered all our questions and worries, we’re ver happy with her services. Chris n Sonia

Thanks to the team at Public Storage for making a typically miserable task of moving in/out of a storage unit, a positive experience. Maria and Ryan, specifically, have a friendly and service-oriented way of conducting business. Their listening skills and ability to problem solve are extremely unusual in the world today and contributes to a feeling of customer support and satisfaction. Additionally, the facility is one of the best I have seen with regards to cleanliness, security, availability of equipment to assist with moving (carts) and restrooms that are kept clean. Much appreciation!

Very difficult to get hold of a person working at the site! But once at site Maria was just SUPER!! A HIGH Commendation for her!

Maria was great always so helpful to

Public Storage was a breeze to use and thanks to Samantha! All went smooth

I have only been a user of public storage for 3 months and they jumped my rate. When I originally booked on the website, $34 was supposedly the full rate (it wasn’t with any discounts or anything). And I just received an email that my new rate is going to be $49 going forwards. This feels pretty sneaky, given that I moved all my stuff into the unit and it would be a hassle to move again.

Maria was great! She was patient and took care of everything quickly! Recommend this storage!

This ppl here are so #uptheirarse they dont pay attention “ignore” when yu go to the office for questions definitely know how to keep a long time client also price raises are insane every couple months when yu figure already paying over $80 more then you want to I mean who does all this!? They say demand! If you go to the website they always have tons of spaces open looking for ppl to fur-fill as soon as you get in they start raising the prices like is a game instead of keeping the ppl happy and not trying to squeeze a buck off ppl that potentially can stay long terms!

Maria is so great! I have been at this building for over a year now and Maria has always had extraordinary customer service, very personable, kind and patient. This is the best public storage I have rented from. I am very impressed by the level of sales and customer service at this building’s leasing office, and they are very lucky to have Maria! Suerte!

Was looking into storage spots for an emergency move, and when I came in to inquire about available spaces I was helped by Amelia who was so gracious and supportive in the process. Thank you for walking me through it all, and handling my anxiety about money with encouragement and kindness, I needed that. If I ever need a storage spot in Berkeley again, I’ll be back here for sure. Thanks Amelia!

Amelia was so helpful and patient. I really appreciate jer assistance.

Amelia is awesome! I am new to self storage and she totally got me squared away! My movers didn't bring a lock on my transfer pod and she quickly took care of me. Super friendly attitude and really helpful.

Amelia was fantastic! So friendly and helpful.

Amelia is awesome so is soo friendly

Amelia was absolutely wonderful! Thank you again.

Amelia is so nice « lifesaver »

Jamayo was the most helpful person. He saved me so much time and stress He also saved me some money!!! Promote Him!!!

Maria so helpful and patient she helped me get my unit handle and purchase some boxes

There's a reason this is the cheapest Public Storage franchise around here. (Ignoring the stench of the trash dump across the street.) The limited access hours (which they will call and text you about if you leave even one minute past closing). The lack of any human staff on-site. The parking lot is on a hill -- it's NOT flat. So transporting anything massive that rolls between your vehicle and the buildings is difficult... and then... For December and January, the single elevator that is the only way to access storage units on the second floor was shut down for maintenance! If there was actually an employee on site at the time, you could enter through the emergency fire exit staircase at the corner of the building. If you needed to move anything that couldn't be carried up or down a flight of stairs: too bad. If the employee left for the day: too bad. At the current time, the elevator is back in service. I don't know exactly how many weeks it took to repair, but it was out of service for almost the entire time I was moving, and I had to store half of my stuff elsewhere.

Awful customer experience. First, they are closed in the evenings which is unusual for a storage unit that provides key code access. They claim to have Auto-Pay but every time I look at my account (for several months), it says I'm not enrolled, and then I re-enroll, and next I look I am un-enrolled all over again. Customer service said they would look into what was wrong with my particular account and email me in response, but I never heard any follow-up. Terrible business practices.

Amelia helped me and was super friendly.

I went in recently and the service was great, the facility was clean and Amelia was super helpful and thorough.

Maria was very helpful patient and understanding

I had to pleasure of speaking with Amelia and Maria and they both helped me get my storage unit settled. Amelia was very patient with me and was a big help!

Amelia is so patient and professional and I had a great experience!!

Amelia is an asset to your company and you don't experience that level of customer service and efficiency often

5 stars to Amelia her professionalism and attention to detail. Her service was like no other and I’ll definitely be coming back again in the future.

Few times I have been to the property I’ve had the pleasure of speaking with Amelia. She is so sweet and extremely professional! I also noticed that she keeps the bathrooms smelling like Pine-Sol and bleach! Always a pleasure!

Excellent experience here! Very easy to use the website to get the best deal. When I had to size up my unit, I got great customer service from Maria. She was able to get everything straightened out and get me set up with what I needed to move in.

Maria was great she is very helpful

Amelia is amazing! She is informed, collegial and helpful! Because of Amelia, I decided to go with Public Storage in Berkeley instead of their competitor! Thanks Amelia : )

Fix the dang gate

Unbelievably rude staff. 1st time at unit, no advice, help when asked. Entered rear door of office listed on map. Told me to never enter office from rear door again when asking for unit location. Said maybe put up a sign in reference to locating unit, yelled "I don't have to!!!! Continued eating, ignoring need for assistance. Rent elsewhere!!!!

Amelia was phenominal on both the knowledge and help for moving into storage! She helped give many options for storage and was able to guide me through the process of monthly payments as well. Miguel was also quite helpful when moving things in as well!

Maria was a great help and went over and beyond!

Ryan was professional efficient business was smooth. Thank you.

Trinity and Maria were so helpful to me in getting me set up with my account and moving in my items! Friendly, and great customer service!

Maria es my amable. Tiene may buen servicio al cliente

They have some Great Property Manager's! I highly recommend this location, for your needed Extra Space. Shenek did a Great job, with assisting me! Patient and very informative. "They do more than, Simply Store!" I was able to buy all my supplies, right in the office. Thanks, again!

Shenek, provided friendly & excellent Service! Very much appreciated?

I’m in the Hospitality industry, so today Maria facilitated my transfer from another storage company was absolutely seemless, she made sure I got the rental cost I wanted, , amazing customer experience , with great hospitality!

As a long time customer at this facility I am quite pleased with their service. Maria has been especially helpful and knowledgeable about customer needs, rates, options, and benefits. She has been a reliable mainstay of PS and is both professional and capable. Do not lose her. When we had the floods last year she was able to keep the facility open and made it possible for customers, including me, to be able to get to our lockers. We'll done.

Have been a customer at this P.S. facility for many years, and the staff and managers have always been great! Very professional, polite, super helpful, and responsive. The drawbacks preventing a perfect 5-star rating for this facility are categories that managers may not be fully able to control: (1) human-caused issues, (2) mechanical/maintenance -type issues, and (3) weather-related issues. Examples of (1) include persons trespassing upon the property (homeless persons, thieves), acts of vandalism, and persons dumping/littering their petty trash on the property and even in 1 or 2 cases within individual storage units. Examples of (2) include the occasional gates in disrepair, inoperational elevators, and uncleaned restrooms. The managers and staff have done an excellent job, IMO, in maintaining the facility infestation-free (e.g., of rats, mice, termites, cockroaches,....etc.), and any past signs of pests were inevitably (1) human-caused by visitors and renters leaving/storing food items. Past example of (3) are damages to the facility due to heavy rains (flooding) and heavy winds (power outages.)

The team here, particularly Maria, are fantastic. They have been extremely helpful and actively worked to make our move into the unit as smooth as possible. Unit was clean and easy to access. Great experience all around.

Maria at 620 Harrison Public Storage is very knowledgeable, professional and very helpful. She gave us exceptional customer service.

Everything has been very good so far. I am definitely glad that I chose this Public Storage. Everyone has been helpful, especially Mz. Shenek.

Great Customer Service! Shenek was very helpful. I really am Happy I chose to rent a space. Thank you!

Encountered challenges with storage unit instructions from various associates, causing confusion. Manager Maria's gracious response and effort to address concerns were commendable, but District Manager Rick's unprofessional behavior, including raising his voice, marred the experience. Despite spending over $400 on the unit, Rick's lack of empathy and abrupt communication added unnecessary stress, particularly for someone with epilepsy. Facility issues, such as a malfunctioning lock (reported to be addressed) and occasionally unkempt floors, were noted. However, the facility's size, accessibility, and the staff's diligence in maintenance were positive aspects. The rating reflects dissatisfaction primarily due to the managerial approach and behavior of Rick.

Maria was great customer service.

Maria is very knowledgeable and helpful. Great experience she so sweet. She’s a great employee.