The facility manager is always on point- customer service and cleanliness of the facility. Other than that the public storage app is always faulty. Logs me out constantly.
Love having a unit here..Tanya always has the answer for all my questions and the property is always clean and frendly
Great, affordable storage space. Isaac in the office is super helpful!
Update: Renting the space was super easy, but now it’s moving day and nobody is at the office. It’s supposed to open at 9:30, but it’s now nearly 10:30 and nobody is here. Called many times and no response.
Excellent service from Tehya
Marco was very helpful and nice to me and show me about the storage
April 2024: Warning to anyone considering signing up here: After six months, expect your monthly amount to increase by $50-$80. Whether it's due to monitoring your frequency of visits or other reasons, the price hike is inevitable.
SEPTEMBER 2024 UPDATE REVIEW:
My key broke off today. Tony was there to offer assistance to me right away. I have not had any issues since I have been here. So far I am satisfied. I will update it to a 4-star for my satisfaction.
Good. Just staffs are sometimes out of office.
I had question today and went in and spoke with a young girl named Jackie! She was so nice and professional! Answered all my questions and because of her I think I'm going to go ahead and open up a storage unit here because of her! What amazing service!
I highly recommend Arcadia Public Storage . The Staff made the process so easy and stress free. Thank you guys sooo much..
The Worker Marco was amazing and was respectful always had a smile when talking to . As well The facility is really maintained and clean highly recommended
She was very helpful and joyful I enjoyed her personality is grate keep up the grate
Sipi is really a nice girl, but I think I hope the price doesn't increase for more than 6 months, so I will consider long-term rental, lol
I recently used Public Storage for my storage needs and I couldn't be happier with the experience. From the moment I walked in, Sipi was incredibly friendly and helpful. she took the time to understand my requirements and recommended the perfect unit size for me.
The facility is spotless and well-maintained, with excellent security measures in place. I felt completely at ease leaving my belongings there. Accessing my unit was a breeze, and the convenient hours meant I could get to my things whenever I needed.
The prices are very competitive, and I appreciated the transparency with no hidden fees. They also offer a variety of packing supplies, which was a lifesaver during my move.
Overall, Public Storage exceeded my expectations in every way. I highly recommend them to anyone in need of storage solutions. Five stars all the way!
Wonderful young lady at front desk answered all of my questions and was patient with me the whole time. Sipriana is the person to go to! Thanks
My door wasn’t closing and Sipi came in and literally saved my day!!! She came and helped me bring my door down. She also brought me a shade umbrella because it was very hot which was above and beyond. I couldn’t have down that without her. This facility is the best!
Came in to make a payment for my sister today. Sippy helped me out and made the process quick and easy! Great location and great staff
The manager there sipi was great she helped me out I would recommend coming here !
Wonderful customer service
I had a bad experience with them.In JUNE,2024, they just automatically rase my monthly payment. I moved out at the end of June. I asked them for credit back, they can't process it. After that i was trying to call customer service they said i need to rent a new space with them then they will give me discount on it. That just doesn't make sense.
Tehya was excellent at helping me with our questions and concerns about the unit !
I have to remind the potential customer never use the Public storage! My stuff was immersed due to their fire water leaking. When I asked for checking and made reimbursement for my lost, they said it's not caused by water leaking, they lied without their mouth even they saw the truth. I don't trust anyone there anymore. Be careful of their commcial needs, They will push your Good review at the first met, Don't do that. I have to say everyone of the public storage is dishonest, shame on the name of PUBLIC STORAGE. Just avoid any PUBLIC STORAGE because when You have lost Even I asked for the headquarters customer services, they didn't respond until NOW.
everyone was nice here, thank you for helping out
Professional staff with excellent customer service. Our stay there was better than other storage facilities.
Thanks a lot for the space definitely will be back
I just want everybody out there to know how wonderful this Public storage place is here in Arcadia. The folks that work here behind the counter are amazing nothing but helpfulness and kindness, and always very clean. Thank you so much for all the time you allow me to stay in your storage space
Tehya and Jackie are five star!!! I really recommend. They are so kind and patience. Tehya helped me to fix the door and Jackie helped me to solve a big problem.
Great customer service, sipi really helped me out I was locked out and couldn’t get in. She resolved my issue within minutes so helpful
Jackie helped me today and made everything simple and easy to understand. Went through every detail of everything and made everything clear.
Manager Jackie helped me out a lot today and I really appreciate her help n her service
Been easy process and Jackie handled everything smoothly . Would come here again .
Representative Tehya very helpful and professional as well as responsive.
This property is very clean and easy accessible. Sipi was very helpful and kind while showing me to my unit, definitely recommend to anyone
The guy upfront I believe hes name is Mando was great, he answered all our questions.
Tehya thank you for helping me get a storage unit
Thank you tehya for service
Thank you Tehya. You are an Angel. Very patient and helpful. Was able to get another location and download load public storage app. I don't need to get off the car to put in my code. Lifesaver. Helped me with my disability. Thank you Tehya!
Went to ask some questions about a unit since imma be moving out in September and the manager there, Jackie I think she helped me out and gave me the run down and she was super helpful showed me what the spot looked like and how clean and safe it looked I will definitely rent in here when I start getting things out
Tehya the manager helped me out.
Excellent service.Thea is courteous, her knowledge of the business is excellent . 10 star for her..clean unit , office will recommend this location ..
Tony was great! Efficiently helped me with my storage issues. Thanks!
great location and friendly staff
Staff very helpful. Very clean.
Fabi helped me download the app very helpful
Very clean property . Fabiola was very polite and attentive !
Very good service with Tehya. She really helps me out alot especially with the public storage app. Than k U Tehya !!
Friendly staff. Clean and secure place. Tehya provided great customer service and also helped with getting the best storage space for me.
Thank so Much
Faby was a great help at explaining the tiers you guys have, made the experience great!
Grate service Jennifer was grate. Thank you also to Tehya for helping me when I have problems
This was such an easy experience
The customer service was excellent
Ms.Tehya is very helpful and directs you to all the resources needed for a swift transition
Oh my, the public storage rep, was so nice and helpful. The property is very clean and tidy. Thank you Public Storage.
Tehya was awesome and helped me with a new storage unit! Super friendly and helpful! Great location. Thank you.
Excelente atención de jose
Very friendly staff. Make everything easy and convenient.
Yegua helped me out with auction . Very helpful
Tehya is very nice and helpful. She got us 2 spaces that we needed. Highly recommended!
Tehya was the manager that helped me n I was very grateful she's really good at her job explaining everything I need to know also answered alit of ??? I had THANKS, TEHYA GREAT JOB!!!
David was a very helpful and present person, he really did help me. Needed a large storage unit do to my half of my house burning down last night.
Thank you!
Sharon
I’m a vendor for public storage and had to come to this property to do some work. The employee that attended me I believe his name was David was supper helpful and easy to work with. I was in and out in 30 min. He really made the process working here extremely easy.