Public Storage Self-Storage Units at 1913 Sherman St, Alameda, CA

Reserved online and completed all of the paperwork. My TOTAL move in cost was supposed to be $30 and I received confirmation of such, but it would not let me pay online. When I went to the office I was told there was an error and it would be $81 to move in. There was no prior communication about this (despite them calling me numerous times to confirm I would move in). I asked the representative why, and she didn’t know and no explanation was given, just take it or leave it. I contacted the attorney general with documentation and my email confirmation because this is a clear bait and switch operation.

My experience at this storage facility was overall a pleasant one. This is coming after an almost 5 year stay with a unit. Thankfully my unit was on the first floor. I recently met Marion. She was able to assist me during my move out process. Very courteous and helpful. Reason I’m leaving is because I finally made room in my warehouse to house my personal belongings. Thank you

Davonte at the 1913 Sherman St location in Alameda, CA was extremely helpful and professional. Quick and easy getting what we needed. Thank you Davonte.

Elevator was broken the day I came to move out my things.

Marion did a great job with everything. Made me feel at home.

Marion was very helpful! The facility seems clean and well managed, and Marion got us set up quickly and did a very good job explaining the terms of our rental and everything needed for it :)

Recently purchased a storage unit here and the storage manager, Marion, was really helpful in reserving our unit space! The storage place itself is quite large with ample space inside for multiple cars to come and unload your stuff. The space is two levels, with the second level being accessible via stairs for people and a lift available for your heavy items. The storage units are accessible between 6:30am and 9pm, and have camera surveillance 24/7. They also have a mobile app available to access the entrance gate, which is convenient. Cost is reasonable, but be aware that they are subject to rent increase; 30-day notice will be given!

Marion is the best and most patience in walking you through the process

I had a great experience at this Public Storage location. Marion was extremely professional, friendly, and helpful throughout the entire process. She made me feel welcomed and confident in choosing Public Storage for my storage needs. Thank you for the excellent service!

Stay away. I rented since May and just left after they hiked their prices to over $100 for a 5x7 closet with no light. I also haven't felt very safe in their facility after having a couple of experiences where sketchy people were loitering in their cars. I'm pretty sure they were homeless, which fair enough, everyone needs a safe place to park it, I get it. But in at least one case the loiterers were doing drugs and getting in NASTY screaming fights in front of my 11 year old, who by the way was adopted from foster care and has a trauma background as well as a genetic nervous system disorder that throws him into fight or flight on the drop of a dime. Hearing that really upset him, to say the least. I finally vacated my unit, but they charged me for an entire month I won't use. They were very inflexible and have closed my account, so now I don't even have the option to use what I'm paying for and since my account is closed, I have no way of calling the local staff because their phone system requires a registered phone number.

Mirón is good person and good service on the stores good job

Marion and Davonte were both very helpful. Marion explained the process and when we went back Davonte helped my husband and I set up our unit and pick the perfect location. He was very patient in walking us through the process. The only negative is the site itself, no working bathroom and exit door is broken. (Someone ran into it) 5 star service with a 3 star site.

Marion was great to work with. Knowledgeable, professional, and helpful.

Marion is lovely! Her warmth and patience in answering all of my questions made me choose this Public Storage location. All the way through my rental time she was accessible and helpful, making it a positive experience.

Went great. Great staff Clean secure property

Marion was amazing helping me get the unit. Thanks Marion.

Marion gives the best customer service

Marion is awesome! So helpful and responsive. Great customer service and support.

I had an excellent experience at this Public Storage location thanks to Marion. From the moment I walked in, Marion was friendly, professional, and very knowledgeable. They took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free. It’s not often you meet someone who genuinely cares about making sure customers feel comfortable and taken care of, but Marion definitely did. I highly recommend this location and especially appreciate the outstanding service from Marion!

Marion was really helpful. A+++

Marion did a fantastic job showing the unit and explaining company policy. She was also on time for the scheduled appointment.

Davonte was a great help. He explained everything and got me through this tedious process flawlessly.

Davonte was super courteous and helpful! Service was awesome!

Thankyou Marion you was phenomenal so helpful if I can give you 10,000 stars I would thankyou!!!!!

Davonte was a great help. Much appreciated 👏

Got set up with a storage space quick thanks to Marion!

James was extremely helpful today. He was very professional, friendly and explained everything very throughly. We came in to downsize a unit that we currently had to something smaller since we did not have as much stuff as we thought. James was also extremely patient with us as he walked us through the process.

Marion is the best! She is so helpful, friendly, and professional and she understands the needs of her customers.

Awesome quality service by Marion! Very helpful and friendly service.

Great service. Easy process.

Devante and James are so kind, helpful and professional. Definitely the best help I’ve gotten at any public storage in my life.

Marion was awesome, quick and efficient. Got me set up with a space and taken care of quickly!

Doing a job for an elderly lady, friend of the family, she couldn't remember the unit number, she also misplaced the keys Marion was a sweetheart, she got us through with a smile on her face. Definitely not her first day. Thank you!

Marion is absolutely amazing, patient and super helpful. I always get frustrated with the whole storage space empire but I always know I’m in very good hands if Marion is helping me. I can’t speak for the company itself, but Marions Customer Service is out of this world and makes it all worth it.

Marion was Great! I was helping a friend to move into her space the other day. She is so nice and answered all our concerns and questions like a pro. Give her a raise and deserved a 10 star reviews!

James was wonderful and so helpful! He showed us the perfect unit for our needs. Thanks James!

Marion is great,profesional and very kind

Prices went significantly up with a drop in availability of onsite staff. Less quality of service for more cost is not a winning combination in my mind. This was a recent change after Public Storage purchased this property.

Excellent Customer Service From Marion who did a Wonderful job from what she does. Very knowledgeable & helpful on alot of things from storage to removing & moving. Very Thankful for what she did when helping me with my units billing & payments. Thank You So Very Much For All That You Do. Please Stay Healthy & Safe. Many Blessings. You don't get much Customer Service like this. If you all don't know, you better tell somebody. 0;+D

Aubrey was incredibly friendly, helpful, and made the whole process quick and easy—such a great energy and a pleasure to chat with! I was in and out in 15 minutes with everything I needed—thank you!

Public storage bought my former storage company. They just raised my rent 30%. My parents ended up leaving as well because of constant rent increases. Not a good way to treat loyal customers.

Great customer service from Marion

Super friendly and helpful staff! James & Marion are both great!

I rented a storage unit here for a month, and the experience was great. The lady at the front desk was extremely helpful and kind throughout the whole process. I’ll definitely be coming back if I need storage again and would highly recommend this place to others

Marion, very nice and prompt very fast and I understood anything she told me about the facility and also told us we can come back and talk to her if I have any problems this is so helpful. Thank you so much.

Marion did a nice job, she was very polite

Marion at the front desk answered all of my questions and made my next steps clear. A+++ definitely recommend!

Marion is extremely professional, personable, and efficient. She has made the whole process so smoothly and pleasant. This is one of the best Public Storage experience I have had as a customer of PS for 25 years☺️

Marion and Aubry were very helpful! They got me situated with my unit perfectly and answered all my questions!

Aubrey at the Alameda Public Storage location provided exceptional service—professional, considerate, and accommodating. She effectively addressed my concerns, offering multiple solutions. Her multitasking skills were impressive, ensuring timely service without compromising quality. Aubrey genuinely cares about customers and efficiently handles all tasks, making her highly recommended. * the shutter from inside has a bar that takes 1/2 foot space so be watchful of it and it will block and might scratch belongings if unit is stuffed too tightly.

Her name is Marion. She works at Public Storage at 1913 Sherman St. in Alameda. I am sharing my last week's positive renting experience with her based on our three phone conversations including yesterday Sunday 03/16/25- the move-in day. I was interested in an 8' x 8' unit. Soon after my online registration last week, this lady called me regarding my interest. Followed her clear guidance with patient answers for my questions, very quickly she earned my trust to proceed for confirmation. The contract with instructions came. She also gave me the number to reach her with specifics (i.e. her off days). I did call her soon after for a minor clarification and got it. In the morning of the move-in day, I called for the gate code. Only a few minutes later, she rang me back and sent me the code promptly. I passed on the code to my son who just moved to that neighborhood and needed the storage. He was able to check the unit and got the keys right off the bat. That's efficiency. The entire process went smoothly and I felt good. I've not met Marion in person. But in our communication experiences she was attentive, sincere and trustworthy. Thank you Marion for representing your company well for a customer.

Marion soo help me to me she is the best

Marion and Amber were awesome and a great help today with my units.

Maryanne was great! Knowledgeable and quick!

Marion is so helpful and knowledgeable! I’m really pleased with the management of this Public Storage.

Public Storage bought our storage facility and gave little information during the transition. I was slapped with a late fee right away and a threat of a lien. I went to the facility during business hours five different times and the door was locked and no-one was within. Calling the number there likewise went straight to a recording. During this time, we got another late fee while I was still trying to speak with someone at the facility. In the end, we never got assistance or communication. They are happy to slap late fees and threaten liens, but are not available for you to resolve these issues. A business that has nobody working during business hours is a serious red flag and a massive security risk to your possessions within. No-one is looking at the camera. Use Public Storage at your own risk, and let me tell you, it is a risk!

Constance was super nice and very helpful with understanding my reservation! She gave me the breakdown of the pricing and explain how to get to my unit. 10/10 would recommend. Plus I feel my stuff is very safe here and it’s very clean!!

These people, especially, Marion Nguyen, are keepers. I've had a unit at this facility for more than 5 years. One key to success in life is to know which people to keep in, and which people to eject from, one's life. Marion takes care of business and does it with competence and friendliness.

I want to take a moment to thank Miguel for his excellent customer service ! Miguel was very welcoming and didn’t hesitate to go above and beyond to help me with my new unit. God bless you sir 🙏

Nice place!

Thank you, Miguel for being so helpful and professional! He went out of his way to help us out of a jam! We love Central Self Storage!!!