Public Storage Self-Storage Units at 1913 Sherman St, Alameda, CA

Marion is great,profesional and very kind

Prices went significantly up with a drop in availability of onsite staff. Less quality of service for more cost is not a winning combination in my mind. This was a recent change after Public Storage purchased this property.

Excellent Customer Service From Marion who did a Wonderful job from what she does. Very knowledgeable & helpful on alot of things from storage to removing & moving. Very Thankful for what she did when helping me with my units billing & payments. Thank You So Very Much For All That You Do. Please Stay Healthy & Safe. Many Blessings. You don't get much Customer Service like this. If you all don't know, you better tell somebody. 0;+D

Aubrey was incredibly friendly, helpful, and made the whole process quick and easy—such a great energy and a pleasure to chat with! I was in and out in 15 minutes with everything I needed—thank you!

Public storage bought my former storage company. They just raised my rent 30%. My parents ended up leaving as well because of constant rent increases. Not a good way to treat loyal customers.

Great customer service from Marion

Super friendly and helpful staff! James & Marion are both great!

I rented a storage unit here for a month, and the experience was great. The lady at the front desk was extremely helpful and kind throughout the whole process. I’ll definitely be coming back if I need storage again and would highly recommend this place to others

Marion, very nice and prompt very fast and I understood anything she told me about the facility and also told us we can come back and talk to her if I have any problems this is so helpful. Thank you so much.

Marion did a nice job, she was very polite

Marion at the front desk answered all of my questions and made my next steps clear. A+++ definitely recommend!

Marion is extremely professional, personable, and efficient. She has made the whole process so smoothly and pleasant. This is one of the best Public Storage experience I have had as a customer of PS for 25 years☺️

Marion and Aubry were very helpful! They got me situated with my unit perfectly and answered all my questions!

Aubrey at the Alameda Public Storage location provided exceptional service—professional, considerate, and accommodating. She effectively addressed my concerns, offering multiple solutions. Her multitasking skills were impressive, ensuring timely service without compromising quality. Aubrey genuinely cares about customers and efficiently handles all tasks, making her highly recommended. * the shutter from inside has a bar that takes 1/2 foot space so be watchful of it and it will block and might scratch belongings if unit is stuffed too tightly.

Her name is Marion. She works at Public Storage at 1913 Sherman St. in Alameda. I am sharing my last week's positive renting experience with her based on our three phone conversations including yesterday Sunday 03/16/25- the move-in day. I was interested in an 8' x 8' unit. Soon after my online registration last week, this lady called me regarding my interest. Followed her clear guidance with patient answers for my questions, very quickly she earned my trust to proceed for confirmation. The contract with instructions came. She also gave me the number to reach her with specifics (i.e. her off days). I did call her soon after for a minor clarification and got it. In the morning of the move-in day, I called for the gate code. Only a few minutes later, she rang me back and sent me the code promptly. I passed on the code to my son who just moved to that neighborhood and needed the storage. He was able to check the unit and got the keys right off the bat. That's efficiency. The entire process went smoothly and I felt good. I've not met Marion in person. But in our communication experiences she was attentive, sincere and trustworthy. Thank you Marion for representing your company well for a customer.

Marion soo help me to me she is the best

Marion and Amber were awesome and a great help today with my units.

Maryanne was great! Knowledgeable and quick!

Marion is so helpful and knowledgeable! I’m really pleased with the management of this Public Storage.

Public Storage bought our storage facility and gave little information during the transition. I was slapped with a late fee right away and a threat of a lien. I went to the facility during business hours five different times and the door was locked and no-one was within. Calling the number there likewise went straight to a recording. During this time, we got another late fee while I was still trying to speak with someone at the facility. In the end, we never got assistance or communication. They are happy to slap late fees and threaten liens, but are not available for you to resolve these issues. A business that has nobody working during business hours is a serious red flag and a massive security risk to your possessions within. No-one is looking at the camera. Use Public Storage at your own risk, and let me tell you, it is a risk!

Constance was super nice and very helpful with understanding my reservation! She gave me the breakdown of the pricing and explain how to get to my unit. 10/10 would recommend. Plus I feel my stuff is very safe here and it’s very clean!!

These people, especially, Marion Nguyen, are keepers. I've had a unit at this facility for more than 5 years. One key to success in life is to know which people to keep in, and which people to eject from, one's life. Marion takes care of business and does it with competence and friendliness.

I want to take a moment to thank Miguel for his excellent customer service ! Miguel was very welcoming and didn’t hesitate to go above and beyond to help me with my new unit. God bless you sir 🙏

Nice place!

Thank you, Miguel for being so helpful and professional! He went out of his way to help us out of a jam! We love Central Self Storage!!!