Public Storage Self-Storage Units at 1829 Webster Street, Alameda, CA

Cecelia completes her for me, answering my from a-z. Completely , all day 10 stars. You wonderful and lovely human being here.

James is the best!!! Have had wonderful service here. Highly recommend. Here is my second review! I finally was able to distribute all the belongings of my parents to family members and close out my unit. Didn't want to leave without again stating what wonderful staff are on-site at this location. Especially want to call out for special recognition, James, who has handled my account from the start. I also worked with some other staff members whose names I unfortunately don't remember, but who were equally helpful and easy to work with.

Amazing staff James helped me setup my account and was quite friendly

Very helpful service from James!

Met Cecilia today. She helped me find the right space. And she is always smiles… Thank you for your help!

Easy to access, worked for us

James was very helpful to me when I first moved into my unit earlier this month. I had some problems with my lock and he was very patient with me while demonstrating how to maneuver the unit door and lock system. Very hospitable with great customer service skills. Glad he is there managing and overseeing things.

Have had a storage unit here for many years. The space is always clean. Feel safe. James, the Facility Manager is amazing.!!!! Friendly and always helpful!!!! 10 stars!!!!

James is excellent!! Very helpful and informative with a great attitude!

James was helpful and knowledgeable.

Update 2025. Yes, I’m still storing with Public Storage in Alameda! lol I hate that I have storage, but am very happy that this particular storage facility is such a gem. We’ve been storing stuff here since around 2016 or so and have never had any issues. Never have we seen a rat or insect, never had any water leaks into or near our units & no break in.. it’s been a really great experience. Lastly, I want to give a shout-out to Jonathan who has been the guy there since we had a big move in in 2019. Johnathan is very helpful, friendly, professional and he is always walking around maintaining the property, cleaning, answering questions…this guy deserves a raise! Okay that’s all, paying for storage is not fun, but if you must have external storage than I suggest trying this place out. Two thumbs up. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I just rented an additional unit from Public Storage in Alameda. I was helped by Kenneth & I must say he was extremely helpful with moving products, storage ideas, safety information & suggestions to make sure my items were kept dry & safe. Very good experience & the reason why I have come back to this storage facility again & again. Thanks Kenneth! :) Previous review: I changed units at Public Storage from a small size locker to a medium one...too much junk...and was helped by La Cena. I must say it was a pleasure to be helped by La Cens, she is extremely friendly, helpful and informative. I was kind of dreading the whole process, but La Cena made it oh so easy. I would highly recommend this storage facility to anyone in need of external storage. The facility is clean, the lockers are clean, the staff is helpful, I always feel safe on the premises and we have had no problems to date. We've been customer since April 2017 & we are now in 2018.

James was beyond helpful and knowledgeable about everything! He helped us get the perfect storage unit by walking us through all of our options. 10/10 experience. Thank you James!

We’ve rented a unit from public storage the last few years and it’s been a breeze. Especially working with Jaymes, his exceptional customer service and dedication to ensuring a safe environment for our stored belongings has been such a relief. Over the past few years, Jaymes has consistently gone above and beyond to assist us with any questions or concerns we may have had. His friendly demeanor and professionalism make each visit a pleasant experience. The facility is well-maintained and we have never encountered any issues with access.

Guy was great

I had a great experience with James. I was frustrated with my lock and not in the best mood, but he was very patient and got everything sorted out. Yay! Thank you!!

James was super helpful and I'll come back again. It might just be me storing my junk but he made it less of a pain. Cheers

Clean and reliable. Helps keep our life and clutter organized.

Great service, fast and amazing help James was amazing

Very convenient service everything is simple and the price is good👍

James was awesome! thanks for making the process so easy

Great, fast service. Jaime answered all my questions and was very helpful!

James was super friendly and helpful and got me the storage unit I needed and helped me secure a storage unit in the location I was moving to.

Good customer service from James, the storage units I was looking at was clean. Prices were great for my needs.

James was helpful. Thank you

James was absolutely amazing. Helpful & knowledgeable. Gave me the best rate available online & made the process quick & easy. Only needed the space for a month so their expeditive spirit helped tremendously. Could not recommend enough ! Alex

James’ attitude shows he really cares about his customers and prospects. I would do business with James any day!

Awesome customer service!

Very clean and great customer service. Thank you Jaymes.

‼️‼️⚠️⚠️⚠️‼️‼️‼️⚠️⚠️⚠️‼️ RUN TO STORAGE PRO OR ANY OTHER !!!! Had my stuff here for years !At one point FIve units , ya I know , TOO MUCH CRAP - anyway - I was auto pay for year paid my bills on time - We moved from Alameda Feb 2023 - got delayed until April 2024 in Morgan hill due to many surgeries - We vacated a unit that had only 2 boxes in ( my husband 😡) and I asked the man working if we were good bc the man that was just here ALSO said what we were told years prior by an anger cost as we were waking in “ THEY SCREW YOU TELL YOU YOU ARE good & screw you later - so I even called James the “ Manager “ who lives on site & I’ve had a great relationship with “ am I good or do I owe for an entire month ?” You’re good no money owed “ this man saw me , saw my husband & son more , we chatted , he stood there while a 53 ‘ tractor trailer and 6 men were loading the remaining 4 units , we laughed commiserated …NEVER did he EVER mentioned I owed him money for the vacated unit - Last week I noticed my credit score dipped , which is odd bc I pay my bills - today I got a call from COLLECTOR!! THEY SEMT A $300 bill to collections ! NO CALL MO JAMES ASKING - I call him today & out of the gate he remembers me HOWS COLORADO? Ya so you did remember - if they sent billls to Alameda address it would have bounced back - I had 4 other units for 6 more months 🤷‍♀️- He initially said “ ya I remember that conversation “ you can hear head looking up the acct - then he says now he remembers it differently - as in EXACTLY HOW IT WAS READ BY THE CORP OFFICR WHICH WAS ON MY ACCOUNT! Listen it’s NOT the money , it’s the fact they LIED ! I WAS WARNED & NOW IM WARNING EVERYONE ELSE - I will pay the bill today when you agree to writing a letter of explanation BECAUSE IF YOU DONT , that bill will eventually fall off , I will open another CC to fix their screw up only credit - I will update this review - now them COLORADO SPRINGS PS GET READY IM COMIMG FOR YOU NEXT ! I will Yelp Googs review your sheister practices on EVERY SM PLATFORM & EVERY DAMN DAY I WILL HIT UP ANOTHER PS FOR A REVIEW ! I DONT LIKE TO BE LIED TO OR TAKEN ADVANTAGE OF - BTW WHEN YOU CALL , the supervisor simply in so many word says FU what are you going to do & i LITERALLY SAID FU WATCH ME 🤷‍♀️- the choice is yours - hell I’m retired I will hand out flyers for other companies while explaining in front of your damn locations - I WIILL COST YOU A LOT MORE THAN THE LETTER CLEARING MY NAME - I am most sure there is a class action in here somewhere - look it took one post on X about Priceline & 3 days later , we have a class action THE PEOPLE ARENT TAKING YOUR bs , try me

James its a great perdón en Exelente service Help me in everything

Great service. Friendly welcome and great everything

Very friendly and made the job of checking in extremely easy. Everything was explained to me clearly and precisely no problems whatsoever. Highly recommended.

James helped me check in. He was professional, friendly and helpful. He made the process hassle free.

James was very helpful and patiently answered all of my questions. He has a kind demeanor and did a great job! Overall great experience.

Shenek helped with a stress free check in process. Took about 10 mins & scored a deal

Very helpful!

I had the sweetest and kindest customer service experience at the location in Alameda, CA…. I think the lady was a floater but she knew her job and the amount of knowledge she had was impeccable!!! She took her lunch late just to make sure I was comfortable with all my options before renting a space… thank you!!!

James was very helpful

Will come here again! Thanks to shenék I was able to get all my moving supplies and made the moving moving process seamless with excellent customer service and amazing personality!

My company has undergone a ton of changes. I needed to come in person to update our account including updating our credit card on file. James, was super helpful, positive attitude and offered a smaller space (after looking at our unit) to save us some money. I greatly appreciate that.

James is super helpful!

Best Public Storage ever!! James runs this place and always looks out for us. He’s a top notch onsite manager!

Great facility

Helpful and professional!

Space is clean and easy to access

Shenék at the Alameda Public Storage is very friendly and helpful. She is well informed on the property and things related to moving to even finding suitable size unit for your belongings. She is the absolute best and her smile can light up a room.

Unlawfully increasing rent.

The store manager very kind and knowledgeable.

Great service and information. James is very helpful and I would recommend it for others.

James was very helpful. We were able to get the perfect unit quickly.

James was super helpful got everything we needed very quickly

Always a Pleasant experience. The Agents there are Very Courteous and Informative! Shenek is totally Customer service Friendly!

Great service!

Recomiendo a Gabby, muy amable y atenta. Se las recomiendo

Shenek was amazing! Excellent customer service!

Shenek , was very helpful, polite, and professional....I would recommend this establishment with family and friends...

James was very helpful. Thank you

James has been the best experience I have had since the move started a year ago ! Each & every time I called , came by , he was u believably helpful - I have rented many units in my old age 😎& James has made this the best experience for all of us , as my adult kids & husband came many times as well , they were treated equally with respect .

James was super helpful and friendly. We had a great experience at Alameda public storage!

Great experience.

Amelia is helpful!

We’ve been here a long time hate to leave the place. It’s been good to us and I know for some other people it will be good as well. I recommend this place.

Nice people!

Gaby, and Enrique they are customer service driven people…. They assisted me in all my needs, I’m a rookie on this matter of storage…. I’m extremely satisfied with their service towards me. And being a Senior Military Service Member I identify the people that serve applying the rules…. Gaby, Enrique and Edson are Awesome Customer service Agents and CompnAssets…. I’m very thankful!!

Amelia was fantastic and these 5-stars are for her alone. Public storage consistently increased our rent over the course of our 8-month stay by over a third of the initial cost. They also refused to grant us two extra days to move out (after a sudden death in the family), stating we'd have to pay for the entire month if we weren't completely out by the day before our next scheduled payment. These are predatory and unethical business practices, but Amelia made our transition into a smaller unit seamless. Without her, we would have moved out completely and would not have rented from Public Storage again.

Amelia so helpful

it's a great facility, security and climate control are top notch. however they seem to raise prices substantially every 6 months or so. the price for our tiny 5x5 space more than doubled in just 18 months. if you can afford $3500/year for a closet and perhaps need a cool year round temperature for your collection of human heads then it may be worth it but we went with a much cheaper local option.

Amelia was great!!

James is awesome!

James is awesome! Helped us so much! Good customer relations!

james was great! very friendly and helpful

It was great talking with James!!!

Excellent customer service from Nathaly.

James was great! Super helpful choosing out the right sized boxes and very friendly!!

Modern secured storage units. Ryan showed me around and made it easy to start renting

James has been fabulous! The facility is always clean. He responds quickly to concerns. We were away during heavy rains; he called to describe the details of water runoff above and below ground to reassure us. We had no damage at all from storage in 3 years. They took precautions to prevent any damage from regular painting of the outside of the units. The area is safe. Peet’s coffee nearby. Our 20’ truck driven by experienced movers maneuvered easily. We are the kind of people who visit our unit periodically. We never had any problems with access or damage. Five stars for 3 years!

Incredibly friendly site manager, James. Easy process to get set up. Clean facility that seems safe.

High five for Jaymes! Thank you!!!

Jean was the one to assist me with my walk in rental. She did a fantastic job. I am definitely looking forward to renting here. This is probably the better of the public storages I've rented at.

James was a huge help! Very friendly and got everything done super quick! Great customer service!

Christopher was very helpful and very patience with all our questions. It was very kind of him to show us around the 3 different types of unit in sizes and he’s very professional. Kudos to him and I hope management hire more employees like him. Keep it up!

Friendliest staff, always prompt and go above and beyond in all customer service. Clean and safe!

Great personal experience

Amazing staff! Really. It’s, we’ll run and clean. Bonus Peeys Coffee in the corner.

James was absolutely amazing in helping us out get a storage and resolve some unfortunate issues we faced during account setup. Very professional and friendly.

I would highly recommend this location. Staff is very helpful and takes very good care of customers. Ryan is an outstanding young man, he was very patient and knowledgeable, was able to find a solution to my situation. Thank you Ryan from Ester and Ivetta.

James was so helpful showing me my storage unit. Loved working with him.

Went to this location today at James (guy with the long beard) was so attentive and helpful! He showed me units based off my items list and he made sure received what was best. Thanks so much James!

horrible experience. i’ve had my units for only just a month and the website, app and customer service line all reject my payments so now i’ve been hit w unnecessary late fees. i came to my location which is nowhere near me and there was employee who refused to help me when i explained to her that i had a move out date and i was trying to access the property. she was very rude and she ended up not even trying to help and just leaving me in the front of the property. this whole experience was horrible, after this, i will NEVER use this location or Public Storage in general again it’s too much of a hassle. JAMES YOU ARE AN ANGEL AND ALWAYS WAS FROM THE BEGINNING THANK YOU FOR YOUR HELP

James is friendly, super helpful and provides great service! Definitely come to this public storage if you want to be taken care of. 😊

James was helpful and very nice!!

Amazing facility! James was super helpful and professional. I will definitely comeback when I have need for a storage space.

Thanks for the easy process with renting and move-in James.

James was very helpful at the alameda location. Super friendly and he was looking out for the best promos for us. Will return here when I need another unit

Top notch in all respects! Service and location are superb!

Awesome experience.

James was very helpful and friendly

Rachel was such a tremendous help. Made the process easy and very friendly. Glad I picked this place.

Front desk guy awesome! Helped us with our broken key twice.

Clean, Friendly, and Convenient!

Great service from Jessica R!

Stopped by to look for a storage unit and Jessica R. In the office was a big help. The lot looks very clean and new. Well-managed compared to the lot in richmond. Parking was easy.

James was a great employee who made my day a lot better by his consistency to come and help me when I need it even thought I might have been annoying.

Jaymes was amazing. He made our move- in very smooth.

Move in, move out was all simple and easy. Office staff always helpful and the property makes great use of the Public Storage app.

Great Service and helpful. Totally recommend.

Place is clean.. Jaymes was very helpful

James was very helpful in starting our storage lease. Highly recommend this location.

James has been super responsive and helpful throughout his tenure at the Webster St facility. Very much appreciated these last several years!

I came in for an appointment to purchase use of a unit and the door was locked. There was a person inside... I knocked on the door.. they looked up and smiled at me... Confused, I checked the door for an out to lunch sign or any thing to understand why the person wasn't letting me in?? And then I left because... that was super unprofessional.

it’s a great storage location!

Seems like a quiet public storage . Place is neat and easy to find storage .

James at the Webster facility was the best!

I just wanted to thank Justene for helping us with our unit. She was so kind, thoughtful, and knowledgeable; it left us feeling good and happy we chose to rent space here!

Been waiting for someone to show up at the office for over 45 mins after my appointment time. I called the central office and they stated they were cleaning a unit.. ok that’s fine, but I have appointment and it’s does seem to me that customers service is a priority.. This is the rudest and unprofessional experience I have ever had with a storage facility. Lights off and door locked at 1041am been here since 947am when they open at 930am.. appointment was at 10am.. after all the shenanigans that occurred the district manager raced over and made everything right. He is a true asset to public storage and their customer service reputation. He jumped right in and got things resolved.. Thanks again for all the help.

Jame’s is the best! He helped me so much and always with such kindness. He went above and beyond. He is a superstar

Great customer service!

Waiting on class settlement claim for charging customers storage insurance

James helped me move in to my storage and helped me move out after 12 months of usage. The process is extremely smooth and he is a very kind and helpful guy. I would recommend anywhere he works at in the future ;)

James is the best, he manages the site so good. Give him $500 bonus every month

End to end process for smooth sailing. I was downgrading my unit because I didn’t need too much space. James gave us the best customer service from checking in & selecting a unit to helping me disassemble my huge squat rack to fit in my new unit. Thanks for all your help & transparency. It makes me feel more comfortable knowing you’re here to help me & other customers as well!!

James is great. He is helpful and knowledgeable. He makes everything run smooth. He's the best!

What a pleasant experience. This is a great storage facility very well-managed! And James is a giant peach to boot. He is so sweet. Thanks James!

James was very helpful and knowledgeable and made the storage process very smooth!

James is the manager and he is the best! He helped my husband and I secure a few storages. He was so friendly and always helped us out over the months we stored our stuff. LOVED the location too. I felt very safe and relaxed there.

Super clean and great location. Yocasta at the front desk is fantastic. Great security system.

Yes, there is competition in the “you-store-it” marketplace. If you shop around, you may find a cheaper price for the “same” storage space. But once you really crunch the numbers, you’ll discover Public Storage has the others beat. The Alameda California Public Storage offers a convenient location, competitive prices and a variety of storage-space sizes to meet anyone’s need. Beyond that, sign-up was easy and close-out was even easier. My entire experience was exemplary. My favorite element was access using the mobile app. No more entering a six-digit code into a keypad. (That’s so 2009.) Bluetooth entry made entrance and exit a breeze. Thank you, Public Storage!

Jaymes was so helpful. He rocks!

Super helpful! The property manager Valerie was SUCH a great hand! My boyfriend and I were pretty much lost when we came and she just was so thorough and explained everything to THE T. We left with no doubts! I’m very happy with my little unit and definitely recommend their services!! Thanks again!☺️

Luck has no chance

Regarding: Jo Jo Baker Relief Manager Public Storage Alameda California public storage location at 1829 Webster St. Jo Jo Baker Relief Manager was extremely knowledgeable with respect to Public Storage’s rules, regulations & procedures. In addition to her competency, Ms Baker was extremely helpful with explaining and assisting with the successful downloading and functioning of the public storage application for remote access & PS's payment methods. Ms bakers inclusion a monks Public Storage the staff is a plus for both Publix stores and their clientele. Ms Baker makes the experience at Public Storage a pleasure and me and as a result thereof, she has left me with an extremely positive & memorable experience. Satisfied Public Storage Client, James Edward Jackson

Jojo was an excellent helper with all the information that I needed. She recommended the app which makes it easier to access.

Came in to check the place out and see how it fit with our needs. James, the manager at the Webster Street location was extremely accommodating, transparent and professional. He understood our needs and did not try to give us a hard sell. He patiently addressed all our questions and concerns and even went over the contract with us line by line! I truly appreciate his attention and service!

I was there making a monthly payment in person and Constance was very helpful and professional and had very good communication skills,her assistance was very helpful.