Public Storage Self-Storage Units at 6907 NE Ward Rd, Vancouver, WA

Been at this location for over 5 years. Not as happy with this location now that it has been taken over by Public Storage. The property manager is never on site to be able to resolve any concerns. No set office hours either. Nor can you ever reach them by phone. You have to leave a message and hope they call back. The property doesn't seem to be kept as clean and organized as previous. - UPDATE 9/27/23: The elevator is down (no estimate on when it will be repaired). You have to go to the office to gain access to any upstairs units. However, there are NO set office hours. So gaining access to a unit is hit and miss. You may be waiting 20 or 30 min for the mysterious property manger to show up IF they happen to be on site. The user agreement gives public storage the right to limit your access to your unit at anytime. So with no set office hours and no guaranteed access hours my business supplies are held hostage until their elevator is repaired.

Very pleasant helped me with a new different unit than I expected and process was easy and smooth

Wonderful customer service!

I am a returning customer. I am glad to be back as my previous experience was great. This time, the manager, Dave, helped me to select the best unit for my needs.

Excellent customer service! Very friendly, would recommend!

Excellent customer service. Onsite Mgr very helpful

I rented a unit here for 4 or 5 month in-between moves. The whole experience was flawless. I used to use Fortress Mini Storage down the street off of Fourth Plain but due to an unfortunate incident I’ll never go back there. (See my separate review on them if you’re curious why). The individual at the front desk, who helped me set up was full of information and got me going without a hiccup. The facilities are immaculately clean. There is a covered loading area to be able to get your items in and out of the main storage facility without being in the rain . I was concerned with the limited access that it would get full, people bumping into each other but I visited my unit several times over the span of renting here and was always able to park undercover irregardless of day of the week or time of day. Using the public storage app to open the gates is super convenient. They also provide lots of rolling carts for you to be able to shuttle your stuff to and from your vehicle and unit. Once again mentioning how clean it is and also it just smells clean. I am aware that it’s a newer facility, but they really keep the grounds up. If I ever need a temporary storage unit again, this place will definitely be it.

Maggie was great!

Maggie was wonderful and made it so easy to get into my unit same day!

Maggie was polite, sweet and informative. Great customer service. Site is kept very tidy and well secured

Maggie helped us through the whole process and helped us with everything! She was so nice too!

Friendly staff, great service! Thank you Maggie!

Took time to show several options. Was very kind and patient.

very kind and helpful in a timely matter

The customer service was very unprofessional I was transferred and spoken to extremely rude I took my business elsewhere.

After being in the car for over 48 hours moving from the East coast to the west coast. Our first stop was our storage unit to drop off things we wouldn’t need right away. I cannot express how easy it was to get in, to find our unit, to rent the unit online while driving. It was so fast and simple it truly made the end of our journey less stressful.

Maggie was great.

Great customer service, Maggie!

Quick and easy!

The woman at the front desk was extremely helpful she made it a super easy experience would recommend over and over thank you public storage

She was wonderful and very nice

Maggie was amazing and super helpful!

Very nice experience. Thank you

Could not beat Maggie for kindness she made us feel very welcome. Never have I had anyone treat me so kind.

Maggie was very pleasant… very personable!! Absolutely love her!!

Lovely lady made things so easy

Dealing with Maggie was much better than going online!

Maggie is great! Very friendly service, walked me around the facility which is by far the nicest I saw in Vancouver. A bit pricey but the peace of mind is worth it in my opinion. As a single woman, I don't feel afraid to be there by myself. Very secure, clean, well lit, and we found the perfect size for my needs.

Good service

Maggie was great!

Easy and convenient. Maggie is super friendly and helpful. Thank you

The front office has done a great job of solving our issues that we had previously had.

Started as Extra Space Storage. I have a lease with the new company, Public Storage that bought the original company out at this location. My rent went up without any notice. I'm currently looking for another unit at a different company. Yes the place is clean but come on people, not even a year and rent went up. In the second month I rented Public Storage took over. If I acted to go to Public Storage I would have chosen a closer location to my apartment.

Convenient location, clean place, friendly service however buyer BEWARE! rates have multiple hidden fees. I’ve been around long enough and been screwed by enough company’s to know when to cut out. They make you buy insurance WHAT!! your place is insured, that’s called overhead it should be built in, whats next a toilet paper surcharge in case you use the restroom? Administration fee?? WHAT the heck is that? Just add a few and call it “administration”, every business has admin fees…. Again it’s called “overhead” it’s like McDonald’s charging you for uniforms the employees have to wear. And you have to “rent” in addition to everything else a special lock designed special for their special roll up doors, you can’t use the lock you already own oh no that’s cutting into their lock rental business. My spidy senses told me to get out of there and look elsewhere. I asked about rental agreement but couldn’t get a straight answer, I’m sure that’s another way they pinch you when you try to cancel or vacate that’s when the 18 page fine print contract comes out !! NO THANKS. NICKLE & DIME TO DEATH in the end I voiced these concerns the person working there said “believe me your not the first person to say this!”

Amazing service, very clean and just an overall nice experience. I’m not good with names but the woman that runs the office is extremely nice and helpful.

Carole was so very helpful and patient with me when I had my breakdown right in the middle of the lobby. ❤️

Price for biggest unit?

Wow customer service is outstanding! The woman with glasses and long white/blonde hair who loves Disney does such a great job and with a great attitude. This is a trustworthy company that cares about their customers.

Came in just to pay my bill, ended up having a lovely conversation with the two ladies who were working. Thank you for your help guys!

Great service. Nice clean facility.

Great customer service! Extremely friendly and caring about any issue or questions you might have, highly recommend public storage over u-haul!

Melody was super helpful. The place was super clean and seems secure. Would recommend to anyone. Prices were super reasonable for what you get. Everything was explained in detail and there were no surprise fees.

Carole was amazing! Helped me this morning, helped me when I came in. I hope her boss see this because she is amazing.

Very nice and helpful very much recommended place

Just moved out due to change of ownership Public Storage is now the owner and I have had bad experience with Public Storage

Gave me a map so I wasn’t confused and walked me through the process.

I originally rented my storage unit with Extra Space, but then public storage bought them out. It is such a clean and nice facility. Never had any issues. I only needed my unit for about a year, and I just moved out. I moved out last night, and today (I did not even have to call them to cancel my month-to-month contract) they called me. Such an easy process!

Great customer service, affordable prices and easy access to my unit.

Very thorough about the ins and outs of the storage units… Melody was very kind and was very welcoming for us being new to the place.

Cleanest storage facility I've ever seen, bar-none ! New update: One year later, my stuff is still there in two yes 2 units. Extra Space is gone and now I have Public storage. On two separate occasions I was approached by managers just to say "hi", I think? Anyway one afternoon I talked with Carol, she invited me in the office and got my account all in order for the new owners(?) Then on the following weekend I had the pleasure of meeting Melody, it was almost time for her to leave for the evening but we started talking like we'd known each other before (like back in Texas) just kidding. The place is still very clean, the loading dock hasn't been A+ on the last two visits, some bits of paper, mostly leaves. I'm not complaining. It's been windy. Great place Great staff (so far) I'll be checking....👍

Since changing this place to a Public storage it is a joke. Switched to a different storage place. Spoke with multiple people... everyone is leaving with the new management. Even one of the employees said they can’t believe that the management is who they are. It’s bad.

Easy rental, very clean, super friendly. Definitely better than experiences at other places.

The onsite staff are amazing and the interior unit is clean and spacious. However, I lost out on a drive-up unit because the online rental portion of thier website is completely useless. Please figure this out, Extra Space Storage!

Very easy and friendly experience. Clean units. Great security.

Great service from Sara, easy to rent just what I wanted

Sarah was amazing and helped me every step of the way with renting a unit! She’s a great manager, would 100% recommend!

I bought an auction unit at extra space. Usually the places I get them are less than clean. This place was spotless. Super friendly staff. Very efficient (also hard to find at storage places). Very impressed. If I ever need a I will definetly rent here, even though it's out of my neighborhood. Very impressed!

Extra Space on Ward Rd was Wonderful! The facility is clean and air conditioned and the music inside was nice! Sarah is very friendly and solution-oriented and she made the whole experience enjoyable.

Awesome Customer Service and Great Prices!

I have had a great experience with Extra space storage. I recently found out that I may need another storage unit because I need to move out of my current home and my new home wont be ready until a few days later, so they were able to accommodate me with that second storage unit. The staff are also extremely nice and willing to go out of their way to assist with your storage unit needs. I would highly recommend this place to anyone needing a storage unit or two.

The staff are great and very helpful. the facility is nice and clean! I also like how each unit "I assumed" have a high ceiling for extra space.

Sarah provided us with excellent customer service! The facilities we’re pristine. Security measures excellent. Prices more than competitive. Skip the U-haul default and go with these folks!

What type of storage unit do I need?

What storage unit size do I need?

What are your storage unit prices?

What's the difference between office, access, and gate hours?

Can I buy boxes or other packing products from Extra Space Storage?

Nice new facility. Friendly staff

Above and beyond helpful, extremely friendly and accommodating staff. Five stars highly recommended

Great customer service, clean & secure, easy load/unload facility.

The Ward Road location was clean and well maintained. I never felt like our storage was anything but safe. We started storing at the beginning of COVID and it was always clean. My one gripe was the large increase in monthly charges early on in our contract. In the 15 months we were there the cost went up over $50 a month.

Excellent customer service experience from Sarah.

AMAZING!!!! One of the employees helped me more than shes knows!! I was having a horrible day and to top it off my car died and wouldn’t start while I was trying to leave my storage unit. Out of the kindest in one of the employees hearts she helped me start my car with a jump and I was able to get home safely. Thank you!!!

Sarah is very friendly, helpful and courteous. The space was nice and neat and accommodated our needs. She was more than helpful to get us what we were looking for and have some of the best prices in town!

I can’t say enough good things about Sarah and her facility. Let’s start with Sarah: she’s attentive, kind, thoughtful, helpful, and available when you need her. The facility is clean and easy to find and well planned. I would 100% recommend this place to anyone looking for a storage unit. Reasonable prices, clean and welcoming environment, and you get to meet Sarah! 10 out of 10, would rent again.

Wow! Super awesome customer service. Place is incredibly clean. Elevators and carts for customers to use. I have never been so happy and felt so safe to have my stuff stored anywhere. Thank you again for everything.

The Storage is excellent and price was great but most of all Sarah the manager was more than helpful and very great to work with. Thanks once again for all the help and I highly recommend this location!

Sarah was so awesome, answered all of my questions and showed me where to go and how to open my unit! Thank you for making it so much easier for me and making it fun!

Very friendly and helpful.

Friendly, easy to work with and great service. Will definitely do business again.

Great space and very secure. Sarah is a joy to work with.

Wonderful storage facility. Clean, well lit, secure. Dave in the office is great! He’s helpful, prompt, kind, and always has a smile. I highly recommend using them for your storage needs!!!

I absolutely love this store. Dave is the nicest csr ever. Cindy is very organized and helpful. I will keep my belongings at this location until such time as i dont need extra space. I feel safe to leave my valuables and keepsakes here. Thank you for such a nice facility

Great, quick service! The new manager is very friendly!

This is a great facility with friendly and helpful employees.

The location on Ward Road in Vancouver Washington is fantastic! I have been with them for a while now and not only are they friendly and helpful but they take great care of the facility. It is always clean and I feel safe having my stuff here. Thank you so much to the staff who care for all of us like we are family friends! I would recommend this location to anyone!!

Perfect

Great experience very helpful

Great service. Friendly staff. Clean facilities, would recommend to anyone in need of storage at a fair price

Overall experience was very good... Just wish they provided trash cans or a dumpster for tenants, but I can see how that may get abused by tenants (leaving furniture, etc...). Facilities are very clean (inside and out), which I love, and seems pretty secure. Affordable as well. Ample room in two elevators and plenty of nice flat carts provided.

Great guy! Gave us a tour of the space and it was perfect! Awesome customer service and very helpful explaining and going over the process of get signed up!

Excellent people's! Sarah is amazing 😁

Sarah was wonderful! The facility is easily accessible and very clean. They are open 6am-10pm (everyday) for you to access your unit, which is much later than other places I’ve looked at.

The Storage unit is always clean and very secure. Anytime I have had to call with a question they either know the answer or they will find out and definitely call me back with the answer. Every person I have ever had contact with there at the facility has been kind, knowledgeable, and very helpful. I highly recommend anyone to use Extra Space storage on Ward road.

The manager is awesome. Love her. I knew everything I needed to know before I left

I encountered some technical issues with the online sign up system, specifically with my card being charged and then automatically refunded. The manager, Sara, contacted me and expertly helped me complete the rest of process, she is very knowledgeable and answered all of my questions thoroughly.

The facility is really clean, well lit, and easy to get your stuff in and out. The staff is very friendly and helpful. Highly recommended for your storage needs.

Super easy to rent unit online. Sarah was vary helpful and nice 👍🏻 I accidentally paid for 2 units and she called right away to make sure that's what I really wanted and helped get it all figured out.

The most superior storage business that I've ever used!

Jay is by far amazing space storage manager!!.. When I needed to downsize on my storage unit, he was very helpful and had answers to all my questions and concerns. Thanks Jay for your hard work given, your customer services skills are on point! I highly recommend!

Everyone I spoke with was kind, helpful and professional. The units are very convenient and accessible. I appreciate the carts that are in the loading bay, it makes the process so much easier!

Very detailed and helpful staff. the facility is great! well maintained and it feel safe to making your move at ease at this location. well lit facility.

Very clean facility and informative, friendly staff. Thank you, Trent. 😊

We’ve had an amazing experience at extra space storage, Dave is super helpful even in unexpected situations :)

They've been taking my money for so long it feels like they're part of the family I don't think that they could get anybody better than Dave to run that place he does a great job

Cyndi is awesome! Super nice, super helpful, she rocks. Dave is also super helpful getting a second unit, thanks Dave.

Very nice people and easy to do business with!

Very easy to rent online. Extremely clean facility. But no signs inside the maze of units. I roamed around for a long long time looking for an elevator and again on my floor for my unit. Would recommend.

Rented a 10X10 unit for about 8 months while moving. Move in/out process was extremely easy. Always felt safe when on property.

Dave was so amazing to work with. I booked online with a special in a pinch of time to move our things last minute. From talking on the phone dave was really great at having me clarify anything I was worried with. Whem I made my decision, he walked me through there contract and making sure I understood what I was renting and fees/ insurance. He also was very helpful when I called back about autopay and other questions. He allowed us to see the storage space after booking and he offered to answer any questions. He also showed us the different ways to get into the storage and how to access it well. Clean and they have a variety of space sizes for your needs Easy transaction and friendly staff.

Dave was very helpful thank you

Easy location. New account but office was closed so I couldn't get the lock I paid for and use my new unit

Rented a large unit for several months. Building and premises were always spotless with covered parking to unload items in the rain. Easy in and out and well secured. As I vacated the unit mid month, management was very fair in making me whole. An overall good experience.

Easy to work with, accommodating and helpful!

Great experience and very helpful

They are always super helpful in the few times I’ve need anything. Thank you

My unit was always safe and secure, environment was very clean. I would highly recommend this place for you storage needs. Thanks Dave

Emergency came up and I was caught up with a late payment however, Manager Dave was amazing and work with me. Love this storage! Highly recommend...

Great customer service as always

Dave was incredibly helpful, very friendly and safe! Excellent customer service! The units are very clean with more than enough space!

My things stayed safe in this extra space storage and I had the best service

Dave the manager in Vancouver was very helpful, and very descriptive of and I appreciate the time he took to show me around and giving me the best options!

Super friendly, awesome staff, clean spaces, great communication! Very satisfied!!

I've been a customer for a while and have had a wonderful experience. Super helpful staff.

Easy, fast, and friendly service! Couldn’t have been easier getting set up at Extra Space and I look forward to working with the awesome team here as long as I’m in need of storage!

Great clean space, with helpful staff!

Good location. No hassle online booking. Moving out was easy.

Easy setup with no hassle. I didn’t have to communicate with anyone the whole time I had the unit. When the time came to be done with the unit, it was just as easy. Thanks guys !

Great Customer Service

Рекомендую всем не пожалеете. I recommend to everyone you will not regret

The facility is very nice, clean, and was even free of the smoke smell even though the air was so bad outside. It was quite easy to reserve, even over the phone. The staff are very responsive and helpful. Four-plus months later, and still very satisfied with ExtraSpace. Would definitely use them again, if needed. Clean, easy access, units at a nice temperature, and the manager has always been helpful! Five stars again!

Friendly staff, clean spaces and very informative. Update: beware what they don't tell you is 5 month after you move in they raise your rate and then every 9 months after. Our first rate hike was 20.00 a month. We even asked about the rate when checking the place out and at what point it would go up. We were told it wouldn't.

Went through all contract materials, very easy and understandable. Great promotional rate.

Good people and nice facility.

Upped the price right after i filled my unit.

Dave (the manager) was very nice, very personable and willing to work with us when we were looking for a unit within our size/price range.

So far, we are very pleased. Dave was extremely informative and professional. We feel we made a good decision to rent from Extra Space Storage

They are very nice

The store manager Dave was professional,, kind, and great to work with. He was able to assist in finding us a storage unit to meet our needs and within our price point. Thank you so much. Sincerely, Jessica Miller

Great customer service and easy to work with!

Great service, clean and well run!

everything nice as smooth.recomend for everyone.

Gr8.place. easy usage.

Always great customer service.

Renting was very easy, and Dave is super helpful!

Professional and clean.

We are very happy with our choice in using Extra Space Storage. The staff are so wonder and accommodating. We actually moved units very quickly. We soon realized our unit was too small but we had this wonderful support to get the right size for us.. They went above and beyond to make it work. It is a clean building and well lit. I love that it is easy to access with the cover port, cameras and multiple entries. For us, we got what we wanted. This is our first time using them and so far we feel pretty good about things. Thanks to Dave and his team. Warmly, The Butchers

Dave provided excellent customer service. Made my experience very comfortable. Thank you stay healthy have a good day.

Very helpful and prompt. Thank you!

The manager and his staff have been very helpful throughout the process of selecting and setting up our storage unit. I can recommend them without reservation.

Manager is great and very helpful. Wonderful location. Unit is always clean and feels very safe.

Fantastic experience will recommend to friends and family

Great friendly Help.

Love extra space storage, I've been to a couple and this one is very clean and the staff is friendly.

Clean and spacious with easy access, large elevator, etc. Friendly manager.

Awesome service 👏🏼

Store manager Dave has been so helpful and accommodating. Beautiful, clean, bright, and safe location. Highly recommended!

Best experience with this company

Great price, service in showing me the space, security, & newness.

Very Clean facility. Loading area was very small which led to problems at times with over crowding. Other than this minor issues, this was a very safe and secure facility.

Awesome experience , very nice people to deal with.

The attention was excel and professional

Excellent staff both Dave and Melanie! Awesome place. Thanks guys

I was quoted one price by the initial person who answered the phone. Then when I got called Babel to finalize, I quoted a price $38 more a month. I agreed to it because she said she will contact the manager to honor the initial price. I signed and paid the initial fees and was given a code and check in instructions. The day we were going to move things in, I got a call from a manager telling me they ant honor the price I was initially given and not even the higher price. He said the new price is even higher, $58 more than the initial price given. I asked him to cancel and I will not be using them. Even if I end up paying the same amount, I did not appreciate the lie tactic to get me to sign the paperwork. Very disappointed.

Melanie was amazing. She walked me through all the paper work online over the phone. She was so helpful and knowledgeable. I am moving from out of state and made me feel that I picked the right storage facility! She made me feel super comfortable and wasn’t pushy like other facilities have done to me in the past. Thank you so much!!! I can’t wait to move my items in!!

The customer service at this location was great! Dave was able to effectively help me with renting the storage unit.

Clean and safe units; we rented a 10x10 for a year. Very pleased with access and payment options. On-task staff are pleasant, polite, and easy to deal with. Thanks, Sarah!

Quick and easy. Responsive service.

The price has increased for me from $128 per month to $171 per month. This is not affordable for me anymore. That is 25% price increase!!! Looking for new storage areas since this place is just not affordable

Great clean place. Dave is amazing.

Quick, simple process To rent a unit Clean units Friendly staff

The property is well kept, very clean, and the unit was an excellent size for me. It seemed to keep fairly cool even in 90 + degree weather which was much appreciated, as well as being heated in winter. Staff were always very pleasant and helpful.

Clean space. Friendly staff. Managed well. Highly recommend.

Great service and great pricing!

Wonderful experience. I would recommend this storage space. Best place for need extra space.!!!!

Was great storage. Easy to access.

Melanie was very helpful! She’s amazing!

Great service

These guys have been very helpful and the prices were the best I've seen around in the area

Muy buen servicio contesto todas mis preguntas

I love the fact that the facility is so clean and the units. Having a friendly and very helpful and yet professional store manager helped a lot keeping your clients happy. Dave Lemaire you are an excellent store manager and thank you so much for walking me through the step by step process being a first timer on this. Keep up that excellent job! Will definitely keep this location in mind in the future.

Dave was very nice and helped get me set up quickly.

Great costumer service nice and clean units

Dave is the best. Very friendly and helpful. The place is clean. Moving my stuff in and out was a breeze. Everything was online.

I rented a space through the online portal and was pleasantly surprised how easy it was to use. Not long after receiving confirmation of the rental I received a friendly call from Dave the store manager to welcome me and confirm the rental. Also to set a time for a tour and delivery of new locks. I toured the location and unit wow! very clean and well maintained. Excellent customer experience, thank you! DJ

Extra space storage is great and easy to use. The staff is always helpful and guides you through the process.

Quick and easy. Dave was very helpful.

They are always so friendly and helpful!

Very thorough in explaining contract as well as showing the property! Dave and Chelsea were very friendly and helpful!

This is the second time I have used this location, the people are the nicest people in the storage unit business I have ever inquired. They are very helpful and worked with us to get the unit we needed.

Great guy

I have had no issues here. Good staff helpful and friendly. Safe place for your Jack.

Muy buen servicio

Affordable and clean!! The staff was very friendly and informative!

Good safe place to store my stuff

Extra Space Storage was a convenient and safe place to store my belongings. There were always plenty of carts and parking places and David was helpful and cheerful whenever I had questions. I would use them again without hesitation.

Rented a unit from May to August. Indoor unit first floor access 1)Competitive prices. Upfront pricing. No hidden fees 2) facilities are clean and well lit. gates function well. 3) Dave the building manager is always present and helpful If the need arises will definitely rent again at this place

Always friendly and helpful service.

Great service, friendly and helpful staff

I had Great experience Reserving my Storage unit with Jay, I feel like he represented Extra space storage in a professional manner and everything was explained very clearly. Thanks Jay!

It was Good place to put your stuff dry heated nothing mildewed no bugs nice customer service and bull price was fairly good deals given a 5

Jay was really great and friendly. He dealt with every question i had and was very knowledgeable about all of it. Wish i would have had my first storage experience with Jay instead of my other unit i also have. Thanks Jay i appreciate everything. Highly recommend. - Ryan W.

Nice clean facility, staff are helpful and friendly

Jay was super nice and guieded me through my first storage rental experience, got back to me pretty quick after my online reservation too! When I got there the whole property looked pretty clean by the way! Thank you for the smooth sailing so far!

Dave is great to work with. Much appreciated.

Dave was Fanatic very nice 👍 made me feel comfortable with the storage and space!! Thank you

Great storage facility and easy access to indoor units. The staff were very friendly and helpful getting me set up. And the option to have an indoor unit was great.

Dave was friendly and great, social Distancing in place, quick and easy rental.

Very great experience!

dave is great and understanding

This place is fantastic. Great people.

Great storage facility and great customer service!

Good service, clean facility,covered loading dock, great prices on units.

Great customer service!

They are professional, friendly customer service, easy to get signed up online or at the location, clean indoor storage units of varying size, the elevators make it easy to get to your unit if not on the ground floor.

Great service

Very helpful and knowledgeable. Great rates and in very quickly.

Awesome customer service and very clean and welcoming

Very helpful and informative!

Awesome experience.

The only thing I can say is that this is the cleanest and kindest place to have your precious and valuable things ... For I know that when I leave here! My things are safe and well pertected .. So do yourself a favor! If you want safe and clean and kindness.. It's here 🌷🙏

The experience was great and Dave was very informative as far as showing me the spaces and getting me through the paperwork. Will continue to rent here.

Great experience!

Very friendly, quick set up... Great customer service!!

Dave was amazing and so so helpful! Will recommend this storage to friends and family!

The guy the works here seems to be in your face all the time everywhere, he's there. The facility is really nice and comfortable. The security equipment is slow.

Excellent customer service provided by the manager. Easy, interactive, on-line rental/lease agreement that the manager led me through. Same-day start date with a virtually hassle free set up. All of these are greatly appreciated.

Love this place. Trent is great help. It's got good prices.. location..and help 👍

VERY NICE, PROFESSIONAL, PATIENT, GREAT STAFF AT THE LOCATION ON LAWNDALE DRIVE IN GREENSBORO NC

I had a great experience from the entire staff. Every time I would be at the unit organizing etc, they would say hello and see if I needed anything. Clean facility and seemed very secure.

Unlike our previous experience with the prior management at this location. This time was an easy and smooth process. He was informative, patient, and explained everything with ease.

The 2 guys were always very helpful and nice in person and over the the phone. I always had a great experience while here. I would rent a unit from this location again.

Love this storage place! Facilities were so clean and staff is always so friendly and there’s easy access.

Very nice units! I came by 2 different times and was very please with the first person I spoke to who was covering that day for the regular manager. He was very friendly and informative. Great customer communication and service. The regular manager was who I spoke to the 2nd time. I wasn't quite as pleased with him because he was a little pushy trying to get me to sign the contract and start leasing earlier than I wanted. Overall though it was still a satisfactory experience. My advice just would be to just stand your ground and don't let them pressure you.

Tanya was awesome!!!

Great service!

Second time renting. Great customer service!

Wonderful experience, well grounded environment as well as welcoming.

Very easy going and informative. Great, easy free hassle.

Nice clean space, manager was kind and courteous as he lead us through everything. Happy we choose this business

Dave && Trent we’re both wonderful , very helpful !!

Very friendly and helpful with the move-in process!

Up front with information and very helpful.

Very friendly

Super clean, climate controlled, with friendly staff !!

Great place, very clean, and bright. Feel very safe. Thanks to the management

Came in first thing Saturday morning and Trent was very friendly and welcoming! Very easy to set your unit up!

I wanted to leave this place a 5 star review. I really did, moving in was great, facility was nice and clean. When it came time to leave, the guy I dealt with pressured me into leaving a google review. So you get your wish bud. He went as far as coming out from around the corner to try and tell me how to use me phone. Violating my personal space. Then he proceeded to tell me that they would NOT prorate the rent I paid for the month of February. Due to not giving notice prior them taking payment at the end of January. He then proceeded to try and up-sell me moving supplies. No tact, you just got me for half a month’s fees and you want more? Overall I felt like I was dealing with a sleazy, used car salesman. Unfortunately I was right. Bait and switch at the end. Pushy sales tactics. I left without confrontation, feeling like greasy, cheap cheeseburger was rubbed on my face. Don’t end up like me, pick another unit that works with their customers.