Public Storage Self-Storage Units at 6301 NE 88th St, Vancouver, WA

Never again will I even consider public storage.

Mark was awesome and super helpful. Kind and thoughtful. I would hire him.

Mark helped us very well and made sure we understood the process

Doesn't deserve the rating that it has. The old lady that is a manager is always rude and disrespectful. Short tempered and unprofessional. She's the reason I'm moving storages. I can see this place going out of business because of her. Also invest in sanitizer. You cough on everything and your hands. Very unsanitary. 🤮

Good

Honestly I though this place WAS great as I've had a unit with them for 4 years. Recently I went in to down size my unit I was told to come back in the next day at 10 ( which I did) and I would be able to get June rent covered due to the remaining balance that my bugger unit would have had left over. When I got there no one was there. I called and showed up 2-4 times 1-2 days of the week for no one to ever be there or answer. I went online and made a reservation and was called 4+ times to confirm I would be there and when I got there no one was there and doors were locked again. I now feel that this is their fault not mine. I tried and tired and tired for 3 weeks and now they expect me to pay monthly rent when it should have been covered! It is NOT my fault that no one was there when i was told to show up. They need to make this right and cover the month as that was what was supposed to happen and Guaranteed to me.

Very helpful and friendly totally recommend

Great conversation and extremely helpful. Mark is one of the nicest guys around !!

Great service with Mark!

Rene was very very helpful.

Rene was amazing and so helpful in explaining all of the options and sizes pertaining to storage units! She helped us choose the best to fit our needs, and explained the insurance clearly. Definately 5 star service :)

Thank u

Mark did an Amazing job, was very helpful. Maggie was very helpful

Thank you for your help

We got all our valuables stolen out of the storage unit, and no one there cared at all. They won't do anything for you if your stuff is broken into and robbed. The locks they sell are crap and evidently are super easy to break open, and Insurance won't even cover what it has cost us to store our stuff, let alone the value of our stuff. Go somewhere else, this place is not secure at all. After reading other reviews over the last few months it appears that many people have had their stuff stolen, that the door codes were broken and have been just left open to anyone for months and vagrants and homeless have been making themselves at home inside the facility. They say there is "video surveillance," but they won't "see anything" on the videos when you get robbed. I'm sure it was an inside job, or the office staff is just completely negligent. The metal bars above our unit were very obviously bent and broken for weeks before we were notified. Don't put anything you value in there! Also, don't use their lock. Their lock doesn't work with their locks and can be popped right out. Edit: I'm adding pics of other broken units so if yours is in these pics I recommend you go check your unit and see if you were also robbed. They won't notify you.

Renee is so amazing!!!!! Makes people feel at ease during a change in our lives 🩵🩵

Renee is very helpful and kind, listens to customers and makes them feel very welcomed :)

Good customer service! Totally recommend it!!

Wonderful prompt, a d friendly service

Renee is fabulous. I wouldn’t do business with anyone else!

Rene was so nice

Rene is great. Give her a raise!!!

She is a great costomer service representative smooth and quick

I had a wonderful experience here, I still keep one unit in use but they were able to accommodate all the space I needed with friendly agreements. The units are clean, very secure, and my belongings were not damaged by temp at all.

We came in to get our storage unit. Renee helped us and she was so sweet and amazing overall. We had made some issues online when trying to get the storage and she helped resolve everything and answered all the questions we had. Great customer service and great experience working with her.

Very kind and nice! Tended to me very fast took time!

Great customer service ❣️

Nobody is ever in the office.

I need to leave this review because I have never been more impressed with a representative for a company. I had a situation where without my consent or knowledge, my property was removed from my old residence overnight and quickly moved into a storage unit that was not in my name and was never paid. So it went into auction status. The representative that went so above and beyond to help remedy the situation is Rene! Rene clearly has a P.H.D in Phone Conflict Mediation between 2 heated parties with a Minor in Tactful Finessing. She helped my Fiance and I in getting our things while also getting the Account Holder to pay enough to get the unit out of Lien. Again Rene, your amazing at what you do and have an awesome attitude and Public Storage at this location should be very proud and feel lucky to have such a professional representing them!!!!!👍❤️❤️🙏

Thank you for all your help!

Mark did a great job. Thank you!

Abigail was the individual who assisted us in the Vancouver Hazel Dell region area. She was awesome! Customer service was excellent and she was very knowledgeable on the process. She made us feel welcomed right off the bat and went above and beyond the customer service we received. Thank you! - Janet and Steven

Great customer service

Place sucks the new manager (the old lady) is mean and very unhelpful. Also after they fixed the 1st floor entry door they didn't program it correctly and it opens to anyone at any time even past 9 pm so anyone can walk in and steal your stuff and public storage is not responsible for anything that's stolen even if they are at fault. I told the mean old lady and she just shrugged it off. So beware all 1st floor.

Andy really went above and beyond to give us reassurance and top notch service!

Since I only needed the unit for 1 month, Andi was incredibly helpful in working it out for me a way to get in and out quickly! I'm so very grateful for Andis professionalism and courteous service in helping me accomplish this! The facility is kept very nice and clean as well!! Thank you! Thank you! Thank you!