Public Storage Self-Storage Units at 7601 NE 5th Ave, Vancouver, WA
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
10'x10'Online only price$ 116/moMedium 10'x10'
$ 116/mo $154Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x10'Online only price$ 120/moMedium 10'x10'
$ 120/mo $160Best Price Label1 unit left!
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 139/moMedium 7.5'x10'
$ 139/mo $186Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 148/moLarge 10'x15'
$ 148/mo $198Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 193/moLarge 10'x20'
$ 193/mo $257Best Price Label
- Outside unit
- Drive-up access
12'x30'Online only price$ 351/moSmall 12'x30'
$ 351/mo $468Best Price Label1 unit left!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Vancouver
Resources from the Help Center
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Here's what you need to know to make the process as smooth as possible.
Hazel Dell Storage Units Near I-5
This Public Storage in Vancouver's Hazel Dell area gives customers a wonderful selection of cheap self storage units to choose from, ranging from small to extra large.
Just west of Interstate 5, this property is located near the intersection of Hazel Dell Avenue and 78th Street and features the options of indoor storage units, outdoor storage units, climate controlled storage units and vehicle storage units.
Gearing up for a great day out at Vancouver Lake Park? Take the hassle out of packing up recreational items with a 5x10 storage unit, which is perfect for keeping
Businesses up and down Highway 99 can get over to this facility in just minutes to pack away excess inventory, tables, chairs, desks and other items taking up unnecessary space in the office with the help of a 10x20 storage unit.
For even larger loads, for example when packing up an entire five-bedroom home near Columbia River High School before a major renovation, a 10x30 storage unit provides ample storage space for oversized hauls.
With a property manager who lives on site and a storage area featuring electronic keycode access, customers can breathe a bit easier when storing personal belongings at this location.
Often considered the largest suburb of Portland, Vancouver is full of great schools, great parks and great people who call this city home. Public Storage is proud to be a part of the Hazel Dell neighborhood and greater Vancouver community.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 438)
Solid facility with excellent and helpful staff!
Anna was incredibly helpful and made getting our storage unit a breeze! Edit 11/10/23 Just moved out of this unit and Teri was incredibly kind and helpful! Impeccable customer service from start of rental to end.
Very friendly and helpful staff
Very helpful and friendly
Really good service and Teri was amazing
Teri was awesome - so patient and helpful! I will pass the word!
Teri bubbley personality was refreshing.pointed out amazing deals and helped with price adjustments. A beautiful person indeed.
Friendly and efficient help from management! Very friendly!
Absolutely amazing customer service definitely recommend this storage
Teri was totally helpful, she was super kind and very informative! Thank you so much!
Teri is amazing. We love her. go ahead and get a Unit. :-)
Teri was great! Very helpful and gracious. She was informative and friendly! Terrific experience!!
The manager here is sooo wonderful! The entire area is spotless. Everything is sooo easy.
Teri is so helpful and amazing to rent a storage unit from. I have had my storage unit for almost 5 years now and she is always so friendly and she makes my day every time I get to talk to her. Thank you Teri, you are amazing!
Great customer service Teri. Thank you for all listening and helping during a stressful day. Will work your location again.
Teri was very helpful and clear and made the experience very easy!
Awesome customer service. I feel my stuff is safe
Really good experience with Terri thank you so much
Teri was an absolute doll, showed me the unit so I could make a good guestimated choice. Quick and easy sign up. Thanks so much!
Teri is always great. She really goes the extra mile for her customers.
Been with this storage place for years and never had any issues. Always very polite and helpful when needed. App is very simple and easy to use. Overall great.
thank you teri you are fabulous!
Teri was very helpful and friendly :) thanks !
Terri is amazingly great at her job Very thankful for all your help Teri
Tari was a sweetheart, very helpful and acomodating give her a raise!!!!
I have used this Public Storage location multiple times through the years and have always had a positive experience. Will use again the next time I need extra storage.
Really nice lady
Teri was super awesome and easy to work with. Would recommend this shop for storage needs!!!
Great customer service provided by Terry.
Teri is great to work with!!
A very easy experience to rent my storage unit. Terri was great and answered all of my questions. Highly recommend!
Teri was simply amazing! Super easy process.
Teri has excellent customer service
Terri was awesome!!! Very friendly and helpful!!! She should get a raise
Very nice gal at the desk !
Manager at property is lovely and kind. Their late fees are ASTRONOMICAL. property is spotlessly clean!
Its been 2 years since my last post and I again can't say enough about Terri and this public storage. I've had this location for about 3-4 , years now. And it's been great! I've had multiple storage units through the years across the country. But the staff here make it such a good experience, I haven't even considered moving locations and I live in Oklahoma now, lol. But, Terri is truly what makes this place the best. I love when she calls to check in on me and my account. She's such a joy to speak with. (2 years ago quote) I'm so glad I ended up here to store my stuff.They go above and beyond everytime I come in. Especially Terri, she is a doll, super funny and knows her stuff. I continue going here even though I live across town just because of the service.
Teri was very helpful and efficient! I was in and out in less than 30 :)
Very quick and attentive service. Teri is a very easy person to talk to.
Very helpful manager, pleasant to work with... a pleasure!
I received great service and a very helpful and friendly manager. She's funny too
I came to this location because I needed boxes to help a friend move and was happily greeted at the door and helped with any and all questions/requests. Teri was a great help and was the only positive thing about this move unfortunately. I hate moving but will/would recommend this location to everyone looking to get help with packing materials and/or a storage unit. Happy Holidays Teri at Public Storage!!!
Teri has been super awesome and is always ready help. She is the only reason we have been in our unit for nearly 3 years aside from the necessity of our situation.
Teri is absolutely amazing with her customer service and friendliness. Each time I have encountered her she has been pleasant and always kind with a great smile.
Amazing experience excellent customer service much appreciated
Teri is a lifesaver!! She helped me in so many ways!! I’ve had this storage unit for 7 years and knew it was in good hands! Thank you Teri!
She was very helpful and got me situated. she took the time to help me with the app since it was having issues.. and she made sure everything was working out well before I left.
Ms Theresa was Super helpful I messed up a couple of times and she was super patient. 5 stars from me to her.
Worst experience I have ever had, this Lady thinks she is the only person who matters, she doesn't have customer service skills and there supposed to be open from 9:30am to 6pm, so why is she telling me to come back at 2pm? People have jobs other than you and to get evicted because your battery dies in the facility is bad bad business practices I will be getting my money back and will tell everyone I know to steer clear of this place!
Great place to store your stuff. Sucks that we can't access it at any hour you can only get into it during certain hours. Which is understandable because it only takes one person to mess it up for everybody. And if I find that guy LOL.
Very nice person, professional, helpful, and made everything simple and easy
Theresa is amazing sweet kind and informative I love her energy very approvable i very much recommend that you come see her to get the best help available here thank you there's your awesome 😎
Theresa was super helpful. What a delightful person! She’s a doll.
I Had a good sized storage, the hours of operation was good, Teri has great customer service.
Awesome experience! Theresa is awesome!
Teri is the Saved us with water on a hot day! Bless her heart!💜
Teri is extremely helpful and upfront. She provided me with all the answers to my questions and was very professional. Best public storage experience.
Teri is the best!! She has great customer service and goes to extra effort to help the customer.... What is up with not pro-rating!!! Not okay!!! People move on all the days in the month!!! Hello. Turns out my apartment which should have been done just before the end of the month had some kind of inspection issue so I was pushed out a week so that means now I get a play a whole full month's worth of storage I am not a happy happy person at all with that normally I'm very happy
Thanks Teri for good service.
Teri is wonderful and was a huge help! Upon moving into our unit our storage door kept getting caught and wouldn't close. She helped us move units in no time at all and was so friendly. Thank you for a great experience Teri :)
What a wonderful experience. So friendly and helpful. I love coming in.
Teri was so amazing! She stayed a little later to help me out and had such a good attitude and was so personable!
Terri was fantastic,Professional,friendly and knows her job very well. Five stars
Love that it has so many size options. Most reasonable prices in the area. Secured and clean. And when I got thêre Teri was very nice, Profecional and very friendly. She Made my check in very fast, clear and easy. Thank you again for the Great service!
Teri was absolutely amazing great customer service
THANK You Theresa!
Therea is great and so friendly the customer service is amazing!
Awesomeness!!! & nice! :D
Teri is very good 👍 at giving any information and help, with such a wonderful attitude
Theresa is thee most helpful lady in Vancouver!! Thank you for everything!!
Price goes up twice a year while almost no maintenance is done on the property. Missing fire extinguishers, holes in the perimeter fence that aren't repaired for weeks, poor camera coverage of rental units (can't identify anyone with the poor image quality of one camera per isle).
Got a message in the mail that my rental space charges were going up. Went to the Hazel Dell public storage and talked to Teri. She helped me find a smaller unit that was very close and offered to help me move my belongings. Thank you Teri you are awesome!
Theresa very friendly & helpful. Made transaction easy!
Place was great. Theresa is great! Will be going back when I need a storage unit again. Very pleased!
Excellent customer service from Theresa! By far the best experience from any storage facility I've rented from. She really went the extra mile for me. This is the type of treatment we don't often see these days, and I very much appreciate her.
Theresa was an absolute delight to work with! She explained everything in a manner that didn't leave us wanting more of an explanation and made our experience, getting a storage unit, a joyful one!
Great people to work with
Great customer service, 10 stars!! Theresa was very professional and very service oriented.
Terri is amazing! She is so inviting to the property and super accommodating. This is our second stay here and it won't be our last. Thank you so much!
This was one of the most pleasant check-ins that I've ever done at a public storag
The place was clean and tidy. The front desk attendant was kind and helpful!
Theresa is the best! So kind and professional.
very nice and good public storage
This facility is very well maintained and is in a great central location in Vancouver. It is easy to find and very near restaurants and other businesses The manager Teri at this location takes great care of this property and makes sure all her customers are taken care of and happy with the services provided here.
So far very professional, helpful. Love them
So nice to return and see the same familiar faces. Teri is so helpful and out going. Needed more space!!!!!! Met Rene' at salmon creek, so cheerful, Helpful, I love doing business with Public Storage . 5 star service!
Teri was very helpful in my delicate, very nice ,clean storage facility.
Very likeable friendly no nonsense professional
Teri was extremely helpful in our first time renting a storage unit. We drove hundreds of miles with the largest U-Haul available to meet a team of movers early on a Saturday. Not only did Teri answer all our question, she made sure she was available the whole time the movers were there. Extremely impressed with our experience!
TERI IS JUST THE MOST AMAZING SWEET AND HELPFUL PERSON ON PLANET EARTH! SO HAPPY I FOUND HER!
Teri is an amazing woman that works at this public storage in Hazel Dell. She was so knowledgeable and friendly and we had a really great time picking out our storage unit. Thank you Teri for your amazing customer service and warm smile. 😊 We have had our storage unit for some time now and Teri always greets us with a smile. Her laugh is so fun and she works with you if you are behind on your payment. Thank you for all that you do. 🌻
Absolutely great experience. Wonderful assistance from the front desk service Teri.
Nice and friendly but price is expensive!!! Cheapest and cleanest place in my area though
Teri was great! Made the renting process quick, easy and efficient.
Above and beyond customer service really nice lady
Awesome manager. So friendly and helpful.
Terri Has been a professional delite. I have packed up and left thing out side . Including left my credit card on ground. Terri found it and called me right after . Thanks Terri. I know my stuff is safe.
Property was always clean and easy, staff was friendly and wanted to help, overall smooth experience
Great Staff, very friendly!
Random price increase after 6 months
Teri was so helpful with my situation with my lock and I couldn't ask for a better service provider threw public storage she was very sweet, caring and helped me.right away with my issue so I could get irt resolved she was amazing her customer service was excellent thank you Teri so much for all ur help
Great public storage location!!. The on-site manager Teri is excellent. She is super kind and helpful when it comes to moving in and out! I had to schedule a trailer to move and she worked with me to make it happen! The storage facility itself is in a nice area and super secure. I would rent again and recommend this facility to others!
Quality facility at a decent rate and very helpful staff.
Teri is very friendly, helpful and very thorough and knowledgeable in explaining the details in renting the unit. I've used this storage years ago and she still remember us when we came to rent a new unit today. The facility is clean, organized and secured. I highly recommend this Public Storage (08531). Teri, thank you for your amazing customer service.
Very nice and clean complex and awesome people.
Very friendly staff each time I come in. Fast and convenient!
Terry was very friendly and helpful when we moved into our unit in the middle of a snowstorm and when we moved out under a time crunch. The facility felt clean, safe and organized. We highly recommend Public Storage.
Very helpful and curious.
Very friendly staff, clean grounds, great spaces, easy access. Highly recommend! Teri is awesome!
Thank you for all your help Teri!! You’ve been awesome!
Great service and clean facilities, used them for several months with no issues whatsoever. I recommend it if you need a storage space.
Friendly & Fast
Best storage facility I've been to.
Manager was friendly and super helpful. She made the process easy and quick and even figured out a way to make it more affordable. Highly recommend!
I'm very satisfied with Public Storage. Public Storage is convenient, has reasonably priced units, secure, clean, and safe. Teri the manager at this facility is so nice, she is efficient, helps me with my needs, and I often stop to go into her office on my way in or out of my unit to just say "hi" to Teri. I would highly recommend this facility for all of your storage needs! :-)
Teri was great.
I applied online and had a storage unit the next day! I closed out my storage unit with the help of Teri, the property manager, and felt very satisfied with my experience here.
I live, a hard worker lovely lady very professional
Teri was super friendly and helpful.
BEST STORAGE EXPERIENCE EVER! RIDICULOUSLY HELPFUL, TIRELESSLY PERSONALABLE, AND AN OVERALL SEAMLESS EXPERIENCE. TERI WAS ROCK SOLID AND ON TOP OF "SEEING THE PROBLEM, FIXING THE PROBLEM". I'D HIGHLY RECOMMEND TERI AND THIS LOCATION!
Teri and Anna were very friendly and helpful. I am very satisfied with Public Storage. I will not hesitate coming back is the need arises. I will tell others about Public Storage.
Teri is absolutely amazing. She is so helpful and so sweet. Best customer service I’ve had in a very long time. Because of Teri & her customer service/professionalism I will continue to rent storage space and bring my family and friends in. This place is amazing. I’ve never had such great customer service. Thank you so much Teri from public storage.
I don’t usually use public storage is of any kind but because of the Manager that works there named TeriMade everything smooth oh shush and painless at this particular point in time I needed that she went above and beyond to help me and I am very grateful to them they have my Loyalty for life very clean professional always courteous thank you guys so much
The lady I dealt with was most thorough, helpful, and friendly. I felt like I was in Texas again! They include the extra products in the office at a reasonable price. The rental was easy to understand and pay for. This place is most definitely worth your money and trust
Great Storage location! Teri has been very helpful over the last year and a half we have been renting there. Its clean, affordable, with friendly staff that are always looking to make it better.
Teri was awesome!! She helped out with everything I needed help with! Great customer service was reallllllly appreciated!
I love the service at Public Storage. Property number 08531. Teri is wonderful. She remembered my name and my public storage story. The why I needed storage. She is personable, friendly and professional!
Good security. Helpful & pleasant manager.
From start to finish in the 5 months I had my storage here Teri has been fantastic. She made everything so easy as well as quick. Her fantastic attitude was great and would definitely come back here just for the customer service I received. Thanks Teri!
Paul made it quick and easy to rent a space. Getting in and out is as simple as entering your code. It's nice they are open on Sunday.
I relied on this Public Storage facility for 10 years and never had an issue. The grounds are well maintained and secure. Management was helpful and responsive. I highly recommend it and will not hesitate to use them again if I need storage space in the future.
Very helpful and understanding with getting me set up.
Nice clean facility. Nice employees. Thanks
The office and units are clean and Teri was extremely helpful and very friendly and accommodating. If I could give her more than 5 stars I would... 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟
I am impressed with Teri. She has been so welcoming and kind. The property is very clean and well kept.
Thank you for your kind explanation if the contract.
Helped my sister move in and this property is beautiful and clean!! Great employees, Rene was super helpful to my sister.
Very easy and personable!
Teri is absolutely awesome, her customer service is amazing. Office and property is always kept so clean! Thank-for your excellent customer service Teri!!!!!
They Were Great Treated Me Good And Were Very Helpful///I Left Feeling Thankful For There Service’s
It was super easy to get a storage unit at short notice
Is public storage I got in on a special for dollar dime everything was done and said it cost me 60. Which when you're moving on a budget really need to explain that
Amazing service by Teri what a wonderful costumer service skills!! Thank you for making our life easier.
Teri is extremely helpful, and always upbeat.
Teri was very helpful through this process. Just great.
Nice job very helpful and information
The site manager is awesome. She's informative, bright, personable, and got my rental unit processed rapidly. Public Storage is the place to go for great rates, clean facility, well stocked materials, and great security.
I had the pleasure of handling my storage unit rental with Gail. She was amazing and informative. Very sweet as well. Thank you for a great experience Gail!
Gail was extremely helpful and very sweet. Thank you for all of your help
Well considering I drove there being so sick, finally got enough strength to get out of my car. Got to my unit. Didn't have my key. Don't know what to do now, that storage lady prob think I'm cra cra.
Terry was always very helpful and pleasant to work with. I appreciate my experience with her and Public Storage
Teri was wonderful today. Very helpful and knowledgeable. She helped me get exactly what i needed. I would highly recommend this Public Storage location.
Teri was great, very helpful and explained everything clearly. She was very pleasant and thorough. Enjoyed her very much!
I don't remember her name but she was very nice and polite she let me know all the options I had which one she thinks would work I picked one it was too small and she should she explain to me why it was too small and she was right very polite and courteous and make sure I understood everything before I left
Good customer service
Teri was very friendly. I would recommend this location to a friend.
Great place and service
I like she is very nice so sweet
This place is amazing! They are so friendly and have great service!! Teri is so helpful and understanding :)) come store items here!!! :))
Awesome deals right off highway Teri is very knowledgeable
Teri was so nice and helpful and the place is always so clean too
Teri is a pleasent lady very helpful and a good resource of information regarding storage needs.
Great service! Love my space!!
Gale helped us out and got us a killer deal.
These gals are the best! Very good attitude and straight forward, won't waste your time with any nonsense and always explain everything clearly. FIVE STARS!!!
Clean and secure. Terry made signing up quick and easy.
Great service very friendly Teri and Gail and great very pleased with all services
The manager was very friendly and helpful for my storage needs :) walked me through the whole thing, especially being first time customer with any kind of public storage. Also it was more than affordable.
With their and putting something into the storage for Jessica our friend
Great place and service was beyond my expectations. Prices are amazing! Only paid $1 for the month. Thank you Teri! Donny Lund.
Very nice staff Teri was most professional 😁
Awsome customer survive. Everyone that works there is really friendly and helpful
Nice curtous and clean and very friendly
Great friendly service!
Teri was helpful and got what i need
Always clean. No issues. Cool folks.
Teri and gail have been great to work with and very helpful and professional!
Teri the property manager is always super helpful and responsive. I had to move a larger unit and it was super easy!
Happy with the property Great location..not happy with my 30.00 rent increase.havent been here that long. Teri is great to work with ...
Great service, the management was amazing and took great care of us!!! I’d highly recommended this storage company!!!
Great first experience! Teri was so friendly and helpful!
Teri was the absolute BEST! So quick and easy to store our stuff, she made moving a breeze.
They were very helpful, pleasant, and affordable.
Teri is really a wonderful mgr and did a great job helping us.
Awesome... Very nice and easy to navigate... Welcoming ... Definitely would recommend
Teri was great and very helpful and understanding. She was very knowledgeable and answered all my questions about public storage.
I came in looking for a storage unit for this summer. Nice clean property. Packing supplies and boxes to get me started.Great customer service.
I rented here for years. The staff has always been so courteous and informative. The grounds are cleaned every day. If you're looking for extra storage space, I highly recommend this place no matter how far away you live.
This place is awesome! Teri was efficient and professional ... And she gave me a couple tips that made the moving process smoother...like taking a picture of my gate code so I don't lose it.
Property is always spotless. Teri and Gail have always gone the extra mile to help me! Thankful for a wonderful experience.
Unfortunately I fell behind and lost my storage unit and my items went to auction.....I am a Mother, Nana, Sister and Daughter.....I lost everything that really matters in life....at least to me ...my children & grandchilds baby books, year books, the clothes my children wore when they where baptized, photos... everything. I enjoyed getting to chat with Teri for the 10 or so months my items where there...she was always friendly and upbeat when I would come pay my bill or just stop by to grab a few things out of my unit. But when I was in danger of loosing my stuff she truly showed me how awesome she is. She worked with me as much as she possibly could to help me keep from losing my stuff, unfortunately I did end up losing my items to auction. When Terry called me a few days later and told me that she had a box of my personal items, pictures, baby books, etc it made all the difference in the world in my life and I just think that you should know what an amazing employee you have. I imagine working at a Storage facility and having to call people to tell them they're late with their bills and potentially will lose they're items would be difficult to say the very least. Terry handled every one of those phone calls with such Grace and Compassion she is to be commended on her outstanding customer service skills as well as just being an overall remarkable person. I cannot thank you enough Teri for all you did and I hope this reaches the right people and you get the recognition that you deserve! Public Storage needs to hire more people like you! Thanks again Teri you will never really realize how your kindness affected me during a very, very hard time!!! Eternally greatful for your wonderful employee, Kim Rondeau
This is the best storage units I’ve been to the property is very clean and tidy located right off of I 5 and 78th when I call I talk to a real person and they are very kind to me every time Teri is the wonderful lady that is there most times she is so sweet and we always share a laugh and a smile she has multiple customers and still remembers me by name witch is vary comforting and has a homey feeling to it I highly recommend going here
Teri was by far the best customer service person I have dealt with in a long time. She is knowledgeable and patient about explaining all the details in renting the unit. Prices are excellent but she is why I’d come back if I need to again. Classy place for sure.
Went in to check out a storage unit to possibly rent. Gail was very kind and helpful. The place was clean and seems to be pretty secure. I ended up getting the unit. The whole process was fairly quick and easy. Overall it was a good experience.
Very nice friendly had me in and out
Teri was so very helpful! They made all aspects of the process easy.
Great experience and wonderful staff! Best bang for your buck for sure.
Went in after making a reservation on the website; the whole experience was very easy, and Teri explained everything in detail. The unit is clean, easily accessible with good hours of operation. You pay a bit more, however, the location to I5 can’t be beaten.
Teri was very helpful and professional I like the easy accessibility to the units.
Teri made my experience for pleasant! She was extremely helpful & made purchasing my storage unit VERY easy!!
Great service. Local on site manager is awesome.
Teri has been a great help, love doing business with her and staff😀
Friendly, clean, affordable.
Terri at public storage made sure i understood everything and provided a large clean unit with very short notice on my part. I would recommend this location to anyone needing this service.
TERI WAS AWESOME!! I could not have asked for a better person to assist me in my needs. She was so thorough, pleasant , helpful, answered all my questions even the goofy ones. Teri went above and beyond to help me get what I needed in the way of storage units. I will never go anywhere so for my storage needs. Where Teri goes I go!!! THANK YOU TERI FOR ALL YOUR HELP AND THANKS FOR LAUGHING WITH ME!
Just rented a 10X20 storage unit, worked with the on site person “ Teri” that was absolutely fonaminal to work with, she knew all the information I needed, made the transaction easy and quick, very knowledgeable knowing what size I would need, explained everything in detail, yet understandable, she was a joy to work with besides being super friendly. The place is clean and well taken care not to mention the super security format, and a convenient location. I’d highly recommend Public Storage in Hazeldell, along with Teri, she makes her employer proud !
I went there in a rush on a great day. I reach a personal goal and bought a motorcycle. The relief manager was awesome I explained what was going on and she nailed it on the head thank you gale. I would recommend this public storage to anyone else who needs a unit. They go above and beyond
Very very kind staff who take the time and explain everything very well. Multiple times Teri went over all of the contract hiccups that she has seen in the past and made sure that I understood everything. It was thorough and very well explained. If you are looking to rent a storage facility and want to deal with very friendly staff who are very good at explaining the contract, this is your place. The facility has multiple sizes and a bonus of being month-to-month on their contracts. Something that was explained to me about moving out was to move out near the end of the month versus the first of the month. When you move out the rates are not prorated so if you move out on the second of the month you still pay for the full month. Also you only need to give two days notice when moving out. Security is great. They have cameras and walk the grounds checking every single door daily. They do require insurance on what you are storing but also have a solution to purchase insurance on-site.
Came in to get boxes for the holidays and was greeted with a friendly smile and a knowledgeable employee. Very helpful.
Gail and Teri are so nice. Very clean well maintained. Very reasonable.
I shopped around a bit for units, but after meeting Teri, that was what sold me on this particular site. So friendly, knowledgable about everything and upfront on cost right away. She mentiontioned that she was an onsite manager and now I have nothing to worry about. Thank you, Debbie Lestenkof
I just obtained a storage unit at this facility and so far so good. It's pretty clean, the employees are pretty friendly for the most part and the hours aren't too bad. I wish they'd offer a 24 hour access, but they don't. I'd definitely reccommend them to anyone looking for a storage unit to rent.
Nice units. Don't fall for the one dollar rents the first month. Cost me 56 dollars.
Was 2hrs late upon checking out of my unit, they charged me for the whole month!! Will never go back or recommend. Horrible business practice.
Gail was super helpful and informative in getting me set up in my unit. She was very friendly and welcoming. As a new transplant to the area, I felt really good about having a place to keep my things as I get settled into the area and make my new home.
Teri was super friendly and answered all my questions. The process was easy and quick. I would definitely recommend getting your storage needs here! 💁🏻💁🏻
Great experience at this particular storage great customer service from Teri. She made it easy to find the right unit and her attitude was great ! I would recommend coming here to anyone.
Rental process was easy ..Teri was amazing and knowledgeable. .I would definitely rent here again..
great location and friendly staff. made finding a unit easy
Very easy and Teri was wonderful! Made our first experience very enjoyable :) ♡
Great SERVICE THANKS TERI!
Loved the employees and Management in Hazel Dell, WA
Service was Awesome. Good Value. Clean, well run and Teri was super helpful during a very difficult time. Thank You !
Friendly and knowledgeable service.
I am a current customer and stopped by to see if another unit as available. I have unique access issues and she is aware of this so was able to find the last unit that would work. I want more units in the same locaion and she took the time to research for me. Customer service above and beyond the call of duty.
I worked with the Manager ( Teri ) and the District Manager ( Mark). Both were excellent and were able to solve my problem. Elder McBride Washington Vancouver Mission
Great people, great service. Have had my belongings here for just under a year, left the state, left the country and no one has bothered me for deals or issues to my unit. Great location conveniently off the I5 in Vancouver WA.
Teri and the staff have been great.
Under new management, she is rather short with customers. Also beware of the kind of people who rent here, not sure how safe it is.
Great staff members, always on top of things. Never had an issue with the unit I've been renting, I highly suggest using them.
Very pleasant and thorough.
I placed my reservation online was done immediately then I proceeded to drive there met Terry she is awesome she explained everything completely it was quick fast furious just the way I like things we were done and on our way she's great Terry is a very good manager knows her stuff about her job and that's really helpful always thank you Terry I give you A5 star you deserve it
Teri was very staff friendly and cared for all of our needs in a kind and professional manner. I would recommend this storage location to others.
Service was Amazing ! Thank you !!!
Fast, friendly and very thorough explaining rental agreememt and procedures! Teri did our registration.
Teri and Paul were very nice and helpful while we transferred from one unit to another
I wanted to say Terry and Paul are such wonderful people they rock!!
Teri was very helpful finding the right storage space for our business.
Classic bait and switch. “Ooooh, Sorry! This doesn’t qualify for that promotion. That’ll be another $75!” Probably owned by Comcast.
Awesome employees who make every effort to provide exceptional customer service. Thank you for workouts my with me during a difficult time in my life changes.
I would highly recommend this storage facility. The lady that worked in the office was very pleasant. Explained everything to me and made sure I had everything that I needed.
WORST STORAGE EXPERIENCE EVER! It’s nice to give them one star. The customer service is the worst I’ve ever experienced. Bunch of gossiping older women. They are ALL very rude. Once I pulled in, parked, walked inside and STILL HAD TO WAIT for the woman to get done smoking! And she was right next to the front door! There are people living out of units, constantly coming and going. Before moving out I found rat droppings EVERYWHERE! All over my things and my unit was inside! The smell was disgusting! I suggest getting your stuff out now before your things get infested! The door on the outside to get to the hall where my unit is was NEVER shut and locked. The parking lot is riddled with broken glass! Also I was out by the 5th and still owe a full month which is unbelievable! Most places have a grace period not this joke of a business! DO NOT GIVE THEM YOUR BUSINESS!
Very helpful, quick and easy.
Super nice very quick at getting me in a unit. Really clean and I feel extremely safe keeping my stuff there. Also Property manager Teri was super nice and had every answer i needed. I wouldnt go anywhere else and the prices are unbeatable.
Teri is great to work with and made the transaction a smooth one!
She nice sweet and helpful
Service is great
Great customer service We are really happy with the service Teri she really awesome
great place to store your belongings
Teri us very helpful. Sweet lady. Knows her stuff. Go see her. She'll get you set up with what you need...
Staff is very polite and professional. Easy access while being conveniently located.
Cyndi was fantastic and very helpful! We were set up and ready to go in no time Flat! Easy set up, easy access. We look forward to her services for many years to come!!! Shelley Premier Installers LLC
Great service by Sindy!!
Great Staff and the Facility was clean. The manager even gave me some information on the best way to pack my stuff. I would definitely recommend this place
My family and I have rented here several times and will continue to do so. I highly recommend this facility not only for its cleanliness and security but mainly for the awesome staff, Cyndi....she goes above and beyond the call of duty, treats everyone with respect and importance. Thank you Cyndi!!
Cyndi was very helpful answering my questions that I had on renting my unit. Also very friendly and always has a smile when I have popped in to office.
I visited three storage facilities before meeting Cindy at Public Storage just off 78th and I-5 in Vancouver. Cindy by far exceeded my expectations and her friendliness exceed those visited previously. She was fun to talk to and she knew her buisness and was very helpful in setting up our rental agreement. Awesome personality!
Cyndi is very professional and dependable. She has always been available to help us find the appropriate size storage unit. Very pleasant to work with.
The staff is great! Storage units and property are clean and well maintained.
LOVE THE SERVICE!!!! GREAT VALUE !!!!
Cyndi is awesome. Total sweetheart. I have been renting a storage unit here for almost 2 years, and she has always been the total professional, yet she is so personable, that she even remembers me not only on sight, but even by voice. I will be here for as long as I have need for storage.
The whole 'self storage' business seems to be a bit of a racket, and at this place especially. Rates are good at first, but after about six months the rental fees begin to increase, and then continue to rise about every three months.
Very friendly service! Cynthia is awesome! The site is dry and very secure. It is nice having access to my unit until 9 pm.
Very helpful! Thank you!
Secure clean property
Very nice property very clean and well kept. Cindy the onsite manager was extremely helpful and she really knew what she was talking about. She was very kind and made this exhausting task a breez. Thank you so much again for all your help i will definitely be telling my family and friends about this store
Fast and friendly service! Would definitely recommend
Cyndi made a tough situation much easier very nice and pleasant!
Very nice and helpful.
Cyndi was a wonderful hekp to me.
Prompt and kind service.
Awesome customer service and very nice!!! Thanks
Cyndi was amazing!!!
People who work here are awesomely friendly and the prices are good for me. I enjoy the size unit I have for the price and the easy access.
Excellent customer service. Very informative, price is right, perfect quiet location.
Lady Kristi was very helpful today when I needed boxes.
Came in to get a 10x10 unit. Nice price and cyndi knows her stuff. Very friend and informative. If you want to rent a storage unit, you need to check out this public storage first.
Cyndi is awesome and very helpful!! The place is clean and inviting. :-) I would definitely recommend this location of Public Storage!!
Mercedes and cyney was really helpful and gave me the the best deal!
Very friendly, lobby is clean. Prices a bit high, but it is quality.
They were very organized professional and available when we needed them...thanks
Cyndi was sweet and even walked my boxes to my car!
Cyndi was wonderful to work with. Very professional and friendly.
Cyndi is very helpful and the site is clean and secure. Location is convenient and easy to get in and out of. Would highly recommend.
Professional staff and good location. So far, great experience.
Very friendly staff, Cyndi is quite helpful.
Cyndi made my day today as she compensated for an eralier error and found me a storage unit where I needed it when I needed it. Thanks Cyndi! Josh
Cyndi is amazing! She helps me with whatever I need and is such a positive person. Thank you cyndi!!!
We love Cyndi she is very nice and helps out when we need it
Friendly and helpful and easy to access
Cyndi was very helpful today and she showed me a few units and helped me with a few boxes I needed
Very professional and Cyndi is very quick at getting back to phone messages.
Cyndi was very friendly and helpful in checking in. One of the best experiences I have had with a storage
Cyndi and Mark were very helpful when I was looking at boxes
Clean and friendly facilities. .....Cyndi was fabulous
I like the service the patti give to me ..and i' m happy whit the storage
Great people, easy access for the 18 wheeler, good price, highly recommended!
Quick and very helpful service!!! Great customer service!!!
Cindy was extremely helpful with a few issues that I had personally. My storage unit was clean and the facility itself was clean and seemed well cared for. Thank you again so much Cindy! <3
Worked with Rene. She made the experience of renting quick, pleasant and easy. Very professional and helpful. The facility is just what I had in mind. The price is fair and the access quite good.
Rene was very helpful. I called, got a space, a great rate, and great customer service in less than one hour. Thank you!
Very understanding and went above and beyond to make sure I got the best price and was happy with the unit. Very clean property
It's our first time using a storage unit and Cindy made it so easy to do. She even let us know about discounts we were not aware of. Thankyou so much! We will be back in the future when we need storage.
Fantastic service. Cyndi was extremely helpful.
I thought my stuff would fit in a 5 X 10 but was wrong so inquired about a 10 X 10 but they were either unavailable or very expensive at a different Public Storage. I ended up cancelling my storage unit after 3 weeks and rented at a different company. In my brief stay here the place was a bit dirty and in need of a power washing. The unit I rented at didn't have a light inside which would of been an inconvenience. I'm not sure if any units had lights. Getting in and out was easy. I felt like my stuff would of been safe. Customer service was great. The lady (Cynthia) was really friendly, organized and knew her stuff.
The woman behind the desk is amazing!! Helpful knowledgeable and awesome
Office staff is friendly and helpful......easy access and convenient location
Easy access and fair rate
Thanks Sammie for your help with my boxes you were great
Cindy and Sammy are very organized and polite and understand what they are doing. I wanted them to be recognized for there great help.
very professional personnel's...clean property........some where i would store my belongings.
nice location......the place is CLEAN!! which is half the battle in my opinion. the office worker Cinthia was respectful..kind and importantly helpful....anyone looking to rent out storage look no further GO HERE!!!..
Kayla was awesome! Fantastic work, concise and easy.
Samantha was rally great and helpfull
Cyndi was great and very easy going and funny
I was really happy with this facility because of its convenient location, its cleanliness, and especially the fact that I was able to set up getting a unit on a weekend with an actual human-thank you. Will definitely recommend!
Excellent service and good prices. Cyndi is terrific!
Absolutely one of the best experiences I've ever had at a storage unit. Supper nice and helpful!
Awesome people! Love this place and even the price is great compared to others.
The costumer service was great! Was in the area looking at an apt and there service couldn't of been better.
Cyndi so so helpful! Great experience!
Pleasant and very very friendly I really appreciate the attention to detail and the complete information Cynthia gave me. Thanks.
Thank you Cyndi you were very helpful and thanks for the boxes they worked perfect for my sons photo albums after all.
Great people at the front desk. They were really concerned about getting me the best deal in the area...not just renting another space in their lot. Definitely recommend them to anyone who has some things to store
Very friendly, great customer service: )
I reserved a unit online and I was given a dollar amount to pay when I went to the site office. When I went into the site office, there were extra charges ... $20.00 for a lock plus I was told that I had to buy insurance. This should have been stated on the website.
Really liked the service i received from Cyndi. She was very pleasant and helpful. I was able to find a unit that suits my needs. Will highly recommend this public storage location to all my family and friends.
Great customer service!
Excellent service! It was great to have a close location and friendly staff.
My experience here was amazing! Cindy is so helpful when I need it. Absolutely awesome place. Highly recommended!
Great storage Cynthia is the best manager I have dealt with when it comes to getting a storage unit!!!!!
The people were nice and helpful.
Great place. Love the extremely nice customer service. Wouldn't change a thing.
Property clean and the Manager Cyndi is very nice and knows a lot about the boxes and packing supplies that they carry.
Cyndy was great!
cindy is helpful and nice
Cindy is great and helpful. The locker is perfect. Highly recommend!
Service was excellent
Cyndy was great!
I use to b a customer&I will always come back Cindy u r the best
Absolutely great people skills. cyndi was such a good help I will deffinantly be doing my storing here!
They have been sorry nice!!
i went in and got a storge today and the lady was really nice
The property is always clean and Cyndi is very positive and helpful!
Cyndy was great and helpful
Very helpful, great prices, customer service was great and easy to find.
Erin was very swt and she did a great job
Very good and helpful
Cindy is the best! She is always friendly and funny. And always helpful!!
Cyndi is awesome!
I have a unit here and the manager is nice and the place is clean. I would recommend this place.
The first time I tried to post this it "mysteriously" never showed up. I have no problem with either the quality or the service at this particular Public Storage Facility. The manager, Cyndi, has always been very responsive and helpful. My dissatisfaction is with Public Storage as a Corporate entity with its hidden policies and poor responsiveness to their customers. I signed up for a unit six months ago and have always paid my bill on time. About two weeks ago, I received my January bill online and noticed the monthly rate had been increased $31.00 (over 10%). I had not received the required 30 day notice for any change in my rate. When I checked with Cyndi she told me the individual facilities did not set rates and I needed to talk to customer service. I then called customer service and was told my rate was still under the "market rate" and there was nothing I could do and no one else I could speak to. I insisted they give me the district manager's name and number. I called and left him a message and got no response. I then called customer service back and they said they would open a "ticket" with my complaint and a manager would contact me by phone within 48 hours. When I did not receive a call, I again called customer service and was told there was nothing more to be done and my request could not be reviewed by anyone else. I insisted that the customer rep give me the name and number of the regional manager who I then called and she left a message for the senior area manager and asked that he call me back. He did not respond. I called again and was told they would get him the message. The next morning, Cyndi called me to say she'd been asked to tell me "they" had gotten my messages, but nothing more could be done. We had completed the circle and I was back to the original person I'd spoken to - with no satisfaction. I have never dealt with a company where I was unable to talk with a person in upper management. Public Storage insists that these issues are only resolvable on the customer service level. I never held out great hope that the situation would be resolved in my favor, but I did want the corporation to know how I, a senior on a fixed income, felt about them arbitrarily raising my rates and not even honoring the part of their contract guaranteeing 30 days notice. It's very like a "bait-and-switch" scheme. They lure you in with a low rate, never make it really clear that if they feel like it and the market changes, they will raise the rate. I signed a contract for a rate I could afford and find it difficult to meet the new rate. That's what I wanted to talk about with someone in management. They made it abundantly clear that they couldn't care less. Public Storage is traded on the NYSE, and is currently trading at $152. per share. They capture 88% of the storage industry market. That leaves only 12% of the market to all other companies. With these statistics, you can see how they have little incentive to be responsive to their customers. They are much more interested in the satisfaction of their shareholders. Here we have another "rock and a hard place" that we, the consumer, are caught between. The only recourse is to write a review and then contact The Better Business Bureau with your complaints. Otherwise, find a place to live with storage, or a friend with a large garage.
I was driving by on the freeway and saw the sign they had and it reminded me that I was going to be needing a unit in a few weeks so I pulled off the 78th street exit and stopped by the office. The rates were suitable but they didn't have any available in the size I needed right at this time. The lady behind the counter was very helpful and even contacted the other site located in Salmon Creek but they also were very full. She gave me a brochure that had the web site and a phone number I can call in a few days to see if the availability has changed at that point. If they have my unit size at that time I will be back but if not then I wont. But they were very knowledgeable of the packing supplies they had there and were very friendly.
I was not sure which storage place to go with and when I looked at Public Storage on line I liked what I saw when it came to what they were able to provide when it came it to the protection and safekeeping of my belongings. When I arrived at the location in Vancouver by LA Fitness on 5th Ave I was met by a wonderful lady named Cindi who is very bubbly, enthusiastic and full of pertinent information. She had information regarding the surrounding area and I was very happy I decided on Public Storage as I know that anyone who pays attention to details is paying attention to how satisfied I am at renting a space on their property. Thank you Public Storage for employing the best to put me at ease with choosing your facility to satisfy my needs.