Public Storage Self-Storage Units at 9901 SE Mill Plain Blvd, Vancouver, WA

As a restoration business we often have need for storage. We thank you for your customer service and easy to navigate website. It makes our job a whole lot easier. -Restoration 1 of Vancouver

I rented a unit from here and signed a lease. Going on the fifth month now they sent an email saying they are increasing the rent 55 dollars a month. Roughly a 33 percent increase. Trash company. I will be moving my stuff soon.

The property manager is never available. Appointments only, but 80% of the time, she does not even show up. She does not answer phone calls to the property and has never returned a phone call that I have made to her in the last year of renting. Tried to transfer a space. She would t answer, and so I tried to figure it out. They won't refund or credit my account so that i can transfer to the proper space after a (yes my fault but still) mess up trying to navigate the site and app for a space transfer and ended up doing it incorrectly. I wish I had something nicer to say.

Gail was very helpful and kind getting us setup.

Great place to Store your things. Amazing Customer service. 😊

The manager Gail, has always been outstanding in helping me. And I have witnessed her wonderful professionalism to other tenants.

Gail was the best , she saved me some money.

Great service, pleasant, and professional interactions.

Excellent customer service

Nice facility, however there are homeless drug addicts that live in the units. Some will even wait for someone to open the elevator then follow you in. Management doesn’t seem to notice or care.

Id like to start with Gail, she stays on top of everything making sure that me and my girlfriend are well taken care of as we are experiencing a huge change in our living situation. Making sure we are safe with our things and even going above and beyond to help us when she has the ability to do so. She is very on top of it when it comes to making her rounds to her customers and she is efficient. We will definitely recommend our friends and family to her there at Public storage.

Gail is extremely helpful and very nice. She made the move in so smooth, answered all our questions and took good care of us!!

Easy process, Gail in the front office was very professional and helpful

Price looks good at first at $134 but quickly jumped up to $330 from in the span of 2 months for a 10x15, and we're constantly harassed and threatened with all of our stuff going to auction and cut my lock and forced me to drive across state all while struggling to pay the increase and having to move across and out of state, all the late fees added up $580, when they re-painted the units everything about 2ft in got covered with dirt and overspray and they're insurance didn't want to replace anything that got ruined, lotta baby stuff, 2 gaming computers and a dresser that is worthless now lol, If you have to find something last minute find something else.

Incredibly frustrated - I used this facility for a few months while we were preparing to sell our house. After the house sold, within three months of having rented the storage unit, I called the corporate main line (because no one ever answers the site phone) and notified them that we were emptying the unit and would be out before the next months rent (at a $30 price hike) would be due. They said great, thanks for letting us know and we emptied the unit and went on our way. I received an email when I didn't pay the next month, but when I tried to call the facility, no one answered and I left a voicemail for the manager. After receiving another email stating I was late, again I called and left a voicemail. After leaving a total of three voicemails, I finally received a call back from the manager who was very hostile. When I explained I had reached out to their 1-800 corporate number and gave them notice, the manager said that was insufficient and that she would tell corporate and see if they would be willing to waive the storage fee for the month. I didn't receive any more bills, phone calls, emails or any form of contact until today when I received a bill from a debt collector. Extremely poor customer service and communication. I do not recommend either this facility or Public Storage. do yourself a favour and use one of the other millions of storage unit places - guaranteed they will have better customer service than this one!

I registered and set up rental online. I received prompt confirmation and code and key worked properly.

Gail helped me and did a wonderful job.

Gale(or Gail? Hope I am getting right) was such a big help with everything. She was incredibly fast and even went above and beyond with helping me with how the lock worked and how to place it correctly.

Gail was extremely helpful. Great customer service overall .

Service was great

Bathroom is always locked. Tiny dumpster is not easily accessible. Had issues with billing after our last month there. Minimal staff involvement, could be more present and helpful.

Gail is an amazing manager and she's also a United States Air Force Veteran, thank you for your service!

Gail was sooooo great!!! 10 stars!!!! She made the process supper easy and she was so friendly!!!! Thankyou!!

The check in and rental process went exactly as described. Room was ready to go when we arrived.

Gail was absolutely wonderful and so helpful

I have been searching to find a good place to store some home items and Public Storage came up with the highest reviews. I called and spoke with Gail. She was so patient with me and answered all my questions. I scheduled a tour the same day and when I arrived Gail was behind the counter. She was super helpful and gave a great tour to see all the unit sizes we requested to view. She was patient with all of our questions and explained the several rules they have for the storage units. Needless to say, I rented out the unit I saw today and Gail took the time to help me download the app and got me situated. I left with peace of mind and it was all thanks to Gail’s great customer service. Thank you.

Gail did great

Great service! Miss Gail was very kind and respectful and helpful to set up my unit. She explained everything in detail and was very patient.! Thank you!

I spoke with Gale regarding my auctioned off storage and she utiilized her Customer Service Skills Professionally. She went above and beyond to explain to me the reasons for the auction. I appreciate you for taking the time.

Customer service is great

Great service with Gail

Great place and representative too

I feel safe having my stuff here and prices are OK

Love my storage

10x15 unit for 232.00. Typical but this one had an 8 foot gap to the outside at ground level and THEY DONT EVEN HAVE LIGHTING! Bring a flashlight??? Really?? We were told "we don't replace lightbulbs anymore so don't know if the light works.

Gayle was very helpful on the phone today. I could hear her smile over the phone. Excellent customer service. Thank you, Gayle. God bless you.