Public Storage Self-Storage Units at 1401 NE 134th St, Vancouver, WA

Very helpful with my needs. The process was effortless

Great customer service and very helpful. Thanks again

Great location and facility. Heather is very helpful.

Very professional and helpful. Really appreciate Heather's help!!

Great customer service and very nice

Excellent Service!

08177 location was awesome!!! Held my reservation so I would keep the online price!

Very helpful with and courteous with my unit change today . A valuable employee to have at PS.

Convenient location that is easy to get in and out of. They have also kept it in great shape with routine updates.

Amy and Paul were extremely helpful and easy to work with when I got my unit. I highly recommend them for your storage needs!

Heather was amazing! So understanding with my needs involving my uhaul pods & very helpful. The store manager was great too when I 1st got my unit! Wonderful customer service!

Awesome experience. Very friendly and helpful.

Fast and friendly service made renting a new unit easy and fun!

I just wish they stayed open later than 9:00 p.m.

Stopped in the office to purchase a lock. It was convenient and the price was fair. Heather the manager was helpful and kind. Also this location seems very nice and well kept. Would definitely consider it for storage in the future.

They helped me so so much. I was having a horrible day . I had presented a storage at another place only to show up and it be horrible so I drove to the 134 public storage and they were so pleasant worked with me to solve ALL of my issues with the App , registration, and definitely a clean welcoming storage. 10*5 indoor

Great customer service easy to access

Place is Great! Super clean including the bathroom which is rare for a public place! Love working on stuff in the storage after a long day just super confused about how late you can stay here seen people stay past 9. Anyone know the absolute latest you can stay here?

rene made it very easy for me to move from one location to this one! Everything was smooth and easy! No hassel at all!

Great service! Rene and the new guys are awesome 👍🏽

Great customer care!

Rene is awesome very helpful quick handy resourceful beautiful and dog lover

Danny helped us out and was very pleasant and did a great job.

Great service

Understaffed. One person to answer phones and assist clients. The woman who was the only staff member did a great job.

Excellent Service!

Very impressed!!!

Been an occupant for 4 years and employees here are wonderful and helpful. Renee is a great manager and makes sure place is clean and well kept. I am going to refer everyone here. Going to miss Renee as she is ready to talk to and i consider her a friend..

Stopped by. Everything was safe & dry. Drive ways clean& dumpsters alway clean & tidy

Love this place

Amazing customer service and very helpful

Clean, and super friendly staff. Definitely recommend.

Watch out for the bait and switch on the low price to get you to move in and then raise your rates. I moved in February 2020 and ten months later they raised my rates 10%. They raised my rates again six months later. They raised my rates 37% in total over 19 months all during Covid when many people were out of a job.

Great staff and had a wonderful experience!

Very pleasant staff experience !

Melody was amazing ! Thank you for this experience! Lot was clean and my new unit will fit everything I need for a long time coming . Gate access is easy through the app as well !

Great service!!

We decided to rent a unit from the business because it was close to our home. As advertised the price of the unit was reasonable at first. They continuously raise your rent on the units. If that wasn’t bad enough there is a bad rodent issue. So boxes are chewed. Rat droppings are present. Complaints had been made and we decided to leave this facility. They billed us for a full month after we emptied the unit today. The refused to offer a prorated amount. When we spoke with the property manager they informed us that they had spoken to the owner many times about the prorated amounts for other clients . The owners response was if you didn’t like the way they deal with customers then there is the front gate you can leave any time and not come back. This is not a good business practice. I highly recommend using another company

Love the service!

Melody was so helpful! She went above and beyond. Rental process was fast and easy. Very happy I chose this place for storage!

The staff at this facility were a delight to work with. The manager, Rene , met me outside the front office door. She was on her way to the post office but when she learned I wanted to rent a unit , she stepped back inside and effficiently, cheerfully set me up with a conveniently located space. She led me to it, showed how to access it and lock it, and showed me how to access the easy online access. I am one happy camper! Thanks.

We've been with public storage for years and have never had a problem until now. Several times in the last month I have heard of units being broken into, I even saw one a few doors down from us that the lock was broken from. Then I get a call from my dad today telling me that there was a red lock on not only my unit but both units next to mine. I called the and asked why and the manager told me there was a series of break-ins days ago. Why did no one call me??? Long story short, I went to my unit, I'm missing almost $3,000 worth of stuff. Not only would the police not do anything but neither will they! So I guess we're out all that money even though we have insurance and pay monthly for it. My question is why would there not be cameras?! If your considering coming here, do yourself a favor and take your business to a more respectable and responsible storage facility like we are.

We rented two units a couple months back and one of them got broken into and I lost over $10,000 worth of goods. When I was notified, by the Manager Renee, it was two days AFTER they found out. As to why they didn't notify me sooner or any of the other tenants is beyond me. Management said they would look into it but when I tried to get answers Renee got very defensive and very angry. The police were called and a report was made but they are so overwhelmed that they haven't done anything about it. Befoer the break in, we visited the units and the main gate was open or the door that goes into the building was open leaving the place totally unsecured. There is absolutely no security in this place nor accountability with management. They don't care since they never once apologized for what happened. We tried calling the district office and they never answered nor returned our phone call. Do not rent a unit here if you want it safe.

Rene is always so helpful and happy when I see her.

Expect your unit to be broken into and the staff saying call the police....they get paid you get ripped off, and it will happen guaranteed!!

Affordable with nice staff

I checked out one day late and they were kind enough to waive that months rent. Good customer service. Thanks!

Anna helped me out and did a great job!! I downloaded the app so I can use my phone to open the gate. I love this feature.

Rene the manager helped me. She is funny and knowledgeable. She knows her stuff! I will definitely recommend this place. Super Clean!! Update: they now have an app that simplifies everything. This, on top of their attention to detail concerning covid safety, is just another reason to reccomend this location for all your storage needs.

Clean, secure storage facility.

Carole is a AWESOME employee at PS. She is friendly, kind and went above and beyond to get me a great deal on my storage unit. When I first started renting from PS Carole showed me the unit I was going to rent and went over the paperwork diligently and was very professional. SCPS facility and grounds are very clean. Glad to see Carole back working at SCPS. Sandra H

Jeremy is great! Thank you for your help!!

Awesome Employee's...nice clean facility. Will rent again.

Great location, clean, safe and dry. Easy access for larger trucks as well. Just what you need from a storage facility. Renee, the manager, was very helpful in both setting up and closing out our units.

Had excellent helpful service from Rene!

This is my family's second time renting at public storage and the employees are amazing!! Always so helpful, cheap prices, Rene and Jeremy are extremely friendly.

Rene was very helful and professional. She helped make a difficult task palatable. Thanks for your help 5 stars. This review was from a year ago. My review still stands. Rene makes the hassle of extra storage solutions less painful. I recommend this location and especially Rene to all of my friends. UPDATE: during this difficult time, I have found Rene and this Public Storage location to be on top of things regarding Covid 19 and all the steps needed to ensure the safety of the customers and employees. Keep up the great work

So I got a storage unit but can I store truck there during days or night as need here and there for a night when I don't need to drive it? Or would I need to pay ?

Rene took such good care of me when there were some issues with another guest. She explained everything, extremely kind, was quick to problem solve - going above and beyond her duty as a manager. I recommend this storage facility to everyone.

Fair, easy move out

Public storage salmon creek is the best storage place ever! Renee has been my guardian angel and life saver since day 1!!! Without her, who knows what and where my life would be! She is truly an amazing person and does her job above and beyond the call of duty!!! Hugs & Love Amy!

Clean and gated

I have had nothing but excellent service from this Manager and this location. Thank you for you kindness and great service.

Rene was very helpful

Fantastic Service from each manager!!!

The staff here are so helpful all the time. I definitely would recommend this location. Always have been good to me. Thank you.

Jeremy did an amazing job he help us understand everything from the damp check to the insurance we needed I and my husban will definitely come back and use public storage if we need another unit

Great customer service!!

Rene is ABSOLUTELY the best!! I would not have rented here if it wasn't for her.

Great experience with the employees/managers and the storage unit. Thank you!

Thank you Gail for your help very nice and professional you answered all our questions and explained everything we needed

I stored my things here and had had no problems. The manager was kind even when I closed the unit when I did not need it anymore.

First class service , friendly andvery

Easy time signing up, showed storage unit, and explained my billing for the next 6 months. Much better than a place I currently rent at that charges me more and more every month! Thank you Rene for making things so easy!

How do I pay on line

Boyfriend and I needed a new space closer to his apartment. Friendly staff, low prices, right next to the freeway.

Amazing service, good prices compared

Place is very well taken care of. Unit was nice and clean , nicely lit and Gale is super nice lady.

Rene is super nice and helpful. Great prices, clean property.

Rene is awesome. She helped me with a transfer that was super fast and easy.

Gail was amazing! The best customer service!! Thank you!!

The employees at this location are great! Super helpful and always in the best moods. They are in an easy to find location with excellent prices. Thank you for everything!

Okay

Ms Gail was amazing,very helpful and attentive to our needs. Spent alot of time with us. She was super busy but we never felt neglected. Great service awesome prices. Safe space to store our stuff. Thanks Ms Gail for all your help. Your a little Gem.

Gail helped me find an appropriate sized unit and was very kind and professional. Thank you for all your help Gail!

Gail was very helpful!

Great storage place easy access to everything and great people running it

Very pleased with my decision to use Salmon Creek Public Storage. They were extremely pleasant and worked around a couple of hiccups that I was having, they really helped lessen some of the stress I had. The entire facility was clean and neat as a pin, including the public restroom that is always open to current unit renters.

Great customer service from Rene!! Thank you.

Awesome service

Staff was helpful and the process was quick. Facilities are clean and well maintained.

Little spendy and a very lengthy code hard to remember.

We enjoyed our time here. Nice staff, clean, easy to access units. Their online payments are super convienent too! Above all though was Gail's customer service! Thank you!!

Rene and Gail were both excellent. Very professional and helpful. Super great to work with.

Incredibly friendly service, clean grounds, secure, great location, low monthly prices.

Honestly I’m pretty frustrated and disappointed. Not only did they raise my monthly bill by $12 a month with no notice after having my stuff there for 6 months but they don’t prorate anything when you move out so I had to pay a full month’s bill for 10 days... the location isn’t great and the price just seems to go up and up. Do not recommend.

What is the price a month for a 5x5 heated unit?

Gail was very helpful and easy to talk to. Thank you for helping us, Gail!

I have used public storage about a year ago until I moved out to Vancouver. Rene was super helpful and got my family a space that would fit both our houses into it. Thank you, I recommend this place to everybody!

First, I have never used a storage facility personally or even to help a friend so I had a lot of concerns and questions and anxiety… All for no reason at all because I walked into the office and Gail (RF) instantly put me at ease! She walked me quickly and easily through the steps and how to use gates and locks and made recommendations… I thought both the office and the entire facility was unbelievably clean but really the sparkling standout feature was Gail!

Gail was fantastic! Super helpful over the phone and in person. She was even able to adjust our reservation because of our late request to upgrade units.

Great place

Great service. Rene was very helpful. She asked me if I had ever had storage before and when I told her no she was more than willing to go over everything with me and was patient. Very clear with all information. Rene walked me through everything and was genuine when talking to me. I will continue to use Public Storage in the future.

Very nice location- clean and secure. Staff was very helpful and friendly.

This is the perfect place for storage near i5 205 freeway super friendly staff highly recommended.

Very sweet lady at counter, super helpful and friendly. Nice and clean units. For good price. I am very happy with my choice to rent here

Great customer service!!

Both managers were funny as hell! Gail and rene are great

Great service and funny people!

It was fast and efficient Gail was very friendly and made sure I had everything I needed for my move in. It was all in all an ideal experience! Thank you!

Five stars isn’t enough to describe the wonderful staff and storage facilities here. I have rented here for over 2 years and used 3 different units. Each one was very clean. The manager, Rene, always met my needs when I was looking for a particular size unit and the area in which I preferred to be. I have rented both inside and outside units. The interior units are climate controlled and quite nice. Very roomy as well. This is a very friendly, clean, and safe place to store your precious belongings that we worked hard to obtain. I recommend this place wholeheartedly. Rene always has a smile and is very pleasant to talk to. If you are looking for a storage unit, this is the place to come to.

I’ve never had a storage unit before Rene was super helpful and made it easy! Great facility super clean and secure.

In about a year and a half the prices for my unit have gone up twice!!! Also recently noticed mice droppings in my unit, not too happy.

Rene was amazing!! She helped us quickly and efficiently. She was very friendly and a great multitasker. Great experience!

Rene got me in and out very fast. Very personable, and adept. Very helpful with pricing.

Just as I came into the store the customer in front of me was a lady that needed to rent a storage unit. But, she had never rented one before. She was confused on the wording. Renee, the lady that was helping her, explained the need for the contract and the need for insurance which immediately calmed the confused customer down. She was also just as efficient with me when it came my turn to rent a storage unit. She was just as courteous and helpful. All to often I've witnessed clerks that view customer service as a chore that they are forced to do and it reflects that view in their work. I will definitely share this positive experience with family and friends. Have a nice day Bill Just

Rene was awesome, really helpful, the unit is clean.

Rene was very helpful The unit was large loved it

Great service easy to talk to. Thank you Rene

Helpful and explained everything well, also had a good sense of humor

Prettygoodplace

Tyler helped me today and took the extra time to show me several units. After viewing three, he fulfilled my every need by providing climate control, electricity access and a unit near the door. He took time to explain the contract in great detail and helped me set up passwords and codes online. He was very friendly and patient and I hope he stays with the company as I enjoyed his.

Property manager Rene was so helpful in helping me pick out the right unit and so friendly too would recommend to everyone

Rene Rivera and her staff were really helpful and friendly really recommend this place

Rene is so informative, and makes you feel so comfortable, that you think you're dealing with family. Beautiful complex, clean, well lit, and nice selection of unit sizes. Of course I wish it was less expensive, but that's with everything.

The rep on duty Gail, made sure I was informed about what I might need for my type of move.

Gail was great, she helped me in getting the correct size of unit I needed and the paperwork process was easy and fast. The prices are good too. Best customer service I have received in a long time.

The best front desk helper.. from the same hood....thanks Renee.....

Rene is amazing and the place is in a amazing location! Thanks Rene

The property Manager Rene' was very nice, knowledgeable and helpful. I had originally reserved a 10'x10" but needed bigger. Upgrading was easy to do and Rene' gave me the confidence of security in this place. Rene's instructions on how to access the property and lock the storage unit was clear and precise. Moving is already a pain but Rene' helped me take this load off my mind. Thank you Rene'!

Rene was super friendly and helpful. It was very easy and quick to get things started and we had our storage ready in just a couple minutes. Great experience, the unit was clean, I highly recommend this location.

If i could give more than 5 stars, I would. Rene went above and beyond in assisting myself and my partner. Seriously, even if i have to drive further...if Rene is at this public storage...then so am I. Rene, Youre a rare breed and a breath of fresh air. You saved us. Thank you

Very good attitude of manager. Concise, clear communication. My experience was very.good. i find it very easy to do do business rene and she should be considered an asset to your company. I became sick while moving in and she helped me cool down and rest. My only complaint is she is funnier than me.

Clean, safe, and well maintained property. Excellent location and the on site manager, Rene, is so helpful and friendly.

Very friendly and very helpful!

Cool lady... Rene had a great attitude and was very knowledgeable. Bathroom was very clean as well. Glad I chose this place!

Rented a unit for a friend. Rene was awesome! She is knowledgeable, professional and explained all the paperwork...very thorough. One can tell that she takes pride in her ownership of the storage units. Would rent from her.

This place is great! Clean, well lit and the staff was wonderful and fast!

Nice staff clean facility, well lit. As storage places go, it is well done.

She was very helpful and great smile

Awesome customer service by Rene. Highly recommend them.

Rene was great!! She was very friendly and professional. All documentation was explained thoroughly. She offered moving boxes, rental insurance, a lock, and moisture traps (to control mold or mildew). Prior to making any decisions, Rene made sure that I was showed the unit, and was happy to answer any questions I had. I would highly recommend this Public Storage location to anyone!! Thanks, and keep up the good work!! :-)

Great service but prices are a little high.

Wonderful costumer service!

Better not have to take anything off of your vehicle that's in your storage area that you pay for!

Rene and Teri were awesome, and had the answers I needed. They were courteous and delivered exceptional customer service.

Rene is Awesome, patience and knows her job. Has no problems working with my needs and making sure I am taken care of. Thanks Rene

Rates are reasonable and it is kept clean.

Very quick check in and very nice and understanding clerk...... Reńe was awesome and very knowledgeable 😊

Recently moved and was able to use it for less than a month. Got a promotional discount for going online and paid $1 for the first months rent. Great deal, easy access, would use again if applicable.

Excellent facilities, very spacious unit and very pleased with how clean the bathroom was and the whole place. Just very pleased!!

Simple affordable close to where I live. Mgmt was spectacular. Rene went out of her way to treat me well.

As a Property Manager, Rene made me feel very comfortable in regards to safety and getting set-up in my storage unit. Her sense of ownership on the property makes me feel secure in leaving a few belongings in a unit there. I had an exceptional experience. Thank you, Rene!

Rene was really helpful on Saturday with my box crises... Thanks Rene

Rene was very helpful

Easy access to the units. Cheep move in cost but watch out for next month's bill.

Sarah was phenomenal in helping me figure out my storage needs, great rates, clean storage facility lots of options, tools for moving and storage, locked gate, quick access to freeway. Sarah was also very kind, personable, made you feel welcome and quick with answers as well as extremely knowledgeable!!! Will recommend to anybody! Especially to work with Sarah!

Great service at this location. The manager is very nice and kind

Really helpful staff. Rented for a year, way longer than I ever imagined. Competitive prices, a bit on the high side.

I highly recommend this location of Public Storage over all others in the area. The Property Manager, Ms. Renee is very kind, understanding & knowledgeable. A+++ 5 Stars!

So the girls name that assisted me was Sarah. Very helpful, polite, and respectful. I felt totally comfortable and my needs were important. I would recommend this location to anyone. I was very pleased and feel a loyal relationship. Thanks again. 😊

Rene is awesome!! Shes the property manager, and she was very helpful. She made our experience that much better!! Awesome personality, great person, great place to go if you need a storage unit for a decent affordable price. ") thanks Rene!!

Over charged me $300 dollars. Took 5sec to come out of my account almost a week to refund me. On a positive note the units are clean and sized well...

Sarah was awesome and friendly

Rene was very helpful, I would reqamend then to anyone

Rene is so helpful,and the facility is clean. I will definitely recommend this location.

Rene was exceptionally kind and helpful. She got me in and out quick, and answered all my questions.

Heather was so wonderful and extremely helpful. Thank you for making my transition seamless. You're awesome.

Renee the manager is great Good and clean place.

Good company easy to deal with

The storage units are clean and well built. The manager was extremely helpful about what size unit id need and also gave me tips on how to better store my belongings. I don't make it out of the house very often so ill admit that I'm slightly awkward and shy around everyone but the staff that assisted me with getting my unit actually made me feel comfortable. Also the online deals they have are killer and no one in this area can beat them, that's for sure. Trust me, I've rented more than a few storage units in my lifetime and this one is actually worth it.

Awesome manager u like my friends unit. Renting long enough to get settled. Only thing they sell u locks u can never use again. Its only good on there locks. Since were settled were have our own storage at our home.

Really great customer service. Kudos to Heather who helped me on the move in and Rene on the move out today. Pleased with my rental space, a 12' x 30', which we were lucky to find. 😁

I went on line to find the storage facility closest to us that had the best prices. I reserved a unit, and first thing the next morning I received a call from Rene to firm up all the details. From there it was clear sailing. Rene is very friendly and pleasant to deal with, and very quick and efficient with the paperwork. In no time we were moving into our unit. The unit and the grounds are clean and well maintained, and we are very happy with our choice of this Public Storage facility.

Awesome customer service and facility is well kept and I recommend this place to all whom need a place to keep their stuff safe!

Service was amazing! So friendly and knowledgeable! Unit is perfect and facilities are well maintained and secure. Recommend!

Customer service is great. Facility is clean.

Rene is super friendly.

Amazing. Heather is one of the best and fastidious storage workers ive ever met(use to be in the industry). Also cute boots lol.

Great customer service is great

Very friendly and helpful got my storage unit setup quickly and effectively

Is rly gud

Rene is fantastic and we're here for the second time.

Rene at NE 134th was super helpful and kind! I was having a rough day and she made the process so easy!

The storage facility is clean and the attendants, Renee and Heather, were very friendly and helpful. Thanks to both of them for helping to make this part of my move a bit easier to deal with!

Rene is the best. She always gives 100% to everyone that comes in. Thank you.

Rene makes storage at this location a pleasure, also this site is very clean and well kept.

Renee was super helpful

Rene was so helpful today with my booking. Ive very happy I choose this location. Looks clean and has all kinds of moving supples on hand if I need any of it.

I went in to get information on renting a storage unit and Rene was amazing! She was very friendly, professional and helpful. Thank you so much Rene for giving awesome customer service.

Great experience with Rene

Heather and Rene were very helpful!!!! Pleasure to work with.

Easy to access & clean. Well organized management. Rene was courteous & helpful.

Rene is AWESOME. She knew our names, what we were looking for, and answered evert question we had. This was my 1st time here and Rene lead a GREAT impression. Very organized, informative, professional, courteous just over all pleasant. I appreciate you, Rene, for all that u didn't to go over and beyond for our needs.

Thank you so much for smooth service and great follow up! A pleasure to work with!

I've had a storage unit with this company since August. When I first came in they told me that they could not honor their advertised $1 for the first month. Even though the website and giant signs all over the building said $1 for the first month. Fine. It was an emergency situation so I got the unit anyway. The woman that helped me was Rene. She was nice enough to me but screwed things up multiple times so we spent over two hours in the office (or outside for 30 plus minutes while she showed another unit)... With my dog... Just because she couldn't figure things out. During this time, multiple customers came in to pay for their units. Rene waited for each of them to leave and then talked trash about every single one of them!!! All these reviews that say she is so nice... It is ONLY to your face. I was there for only 15 minutes before she was bad mouthing every single customer that came in. This was not limited to giving personal information including what other customers had stored in their unit. After my experience, I can see how she knows what people have. I was NOT alone so I absolutely have a witness. She told us to 'wait in the bathroom' because it was the only place with air conditioning while she showed another unit (to a woman Rene later referred to as 'crazy' and 'wasting her time' even though she did rent the unit). Seems like the company should have a MUCH better option than leaving potential customers in the cold, heat or rain than to stick them in the public bathroom which she herself said 'often gets bugs so watch out'. Then she repeatedly left the gate open for 30 minutes plus at a time. So unprofessional but again, it was an emergency. 2 months ago I had problems paying online. Apparently my payment didn't go through. I was never notified of this. Instead they racked up fees without trying to get in touch until my account was delinquent for 2 months and they already scheduled to auction my things!!! I never received a call before then. I have NEVER had this happen to me with another unit. They could at least call BEFORE the auction is scheduled!! I called to see what I could do and Rene was incredibly rude to me. I asked a question and repeated the answer back to her to confirm. She yelled at me that I wasn't listening and needed to pay attention and then repeated back the EXACT things I said. Clearly I had been listening. At this point, I was fed up. I paid my unit in full a couple days later just to find out they had already cut off my lock and gone through my things WITHOUT INFORMING ME AT ALL!! This is completely insane! I'm now forced to also pay for a lock that THEY destroyed even though it was my PAID FOR PROPERTY that I have had for years. I am paid through this month. I do not understand how they can just go through my things! I am convinced I am missing things! NEVER TRUST THIS LOCATION!!!!!!!!! I will be contacting the better business bureau and I will not stop contacting the district manager or corporate until this is resolved

Heather excellently met all my needs today

Convenient quick and hassle-free! Patti was wonderful and really knows her stuff!

It was very clean. I got a great deal on a huge unit. I was looking for something small since I only needed it for a short time but I got a huge one for the same price. The staff was excellent. Definitely recommend them to anyone who needs to store something or needs packing supplies

Great staff and easy to use storage!

Great service, clean and dry units. Would recommend again.

This storage facility is AWESOME! Rene went out of her way to help me out and made moving much less stressful. I wouldn't hesitate to stay here again ☺

Great customer service from Rene! Definitely coming back!

Great experience. In and out fast getting set up!

Nice property, hidden fees were unexpected. Got a quote online for $78.00 after there fees abd such it ended up being 108.76...skechy

Easy and Quick. Staff was pleasant!

The property manager Patti pretty much kicks ass! It was so fast and simple and easy.

Very helpful, cleen lots

Patti was amazing when I came to get my locker! She saved me a large amount of money, which helps when moving! She was also very friendly. I would recommend here to everyone I know!!

My experience with the staff has been excellent. My hesitation with this location would be with management. My first unit was on an outside corner next to a down spout. The downspout overflowed and leaked and some of my belongings got damaged. My frustration is that this company doesn't like to invest in their properties. At the same time the gate was continuously not functioning properly. Again management was slow to react to the problem. The downspout is still in bad shape. When I left a message with the regional manager my call was not returned. It was what I expected sadly. I still rent and am satisfied with the staff and have moved my belongings to an interior storage area. Would I recommend this location yes due to the staff. But be warned if you need any help from upper management good luck! Don't rent a unit next to a downspout either. The water will find your stuff!

Awesome lady's

The staff here were very helpful. When we needed to downsize our unit, they were able to find one that worked well for us.

Pattie is sooooo nice. Friendly and informative

Patti is amazing! She was very helpful and efficient!

Patti and Rene did an excellent job making me feel welcome during my check-in process, and made sure I knew all the fees and the process for payment. I felt my belongings were secure. They also did a great job with closing unit. Rene even complimented my cleanliness. :)

Awesome! Patti and Rene are rock stars in the storage world. Great customer service

Patty is always kind and helpful. Great customer service, awesome sense of humor! !!

Great facility!

Fun I loved it thank you

Great facility! Patti is always so helpful and gives great customer service!

I had a terrific experience with this company. When an error with my reservation occurred at another site, the district manager Mark Hodory provided exceptional customer service and quickly resolved my problem. Patti also provided quick service and genuine concern. Thanks so much public storage.

The manager is extremely friendly and helpful.

At first I was conflicted and thought that I was missled until I got the full info on the rates. After that the lady this morning was fantastic she answered all my questions with out dragging on and still left knowing everything she told me. Thanks for your help. This storage is on 134th street in salmon creek/ Vancouver washington

Patti is very friendly, professional and polite. The storage facility is very clean, safe and organized. Extremely nice location with easy access to I-5 and I-205. Had a very nice conversation with Shelly on the phone with corporate who made my reservation with Patti. Highly recommend this storage company location.

Patti was very helpful and quick with my mother and I to find a storage unit! She was sweet to!

Patti was amazing! She walked me through the process and answered all my questions. Couldn't have asked for a better experience.

Friendly, clean, and helpful!!! If your looking for a customer friendly storage facility, YOU FOUND IT! I asked some specific questions before renting and the one question I forgot to ask was the agents name that answered all my questions.😟 Appoligies to the Agent! Thank you for everything! (Especially in reguards to the plastic mattress bags I SO WANTED! Because of you I came out 'HEADS OVER TAILS!' 🙌😇😀)

Patty

Patty in the office is WONDERFUL. However, I never seem to get the 'online' deal and seems no negotiating can be done and the prices went up in 24 hrs this winter 2015. Prices highly exaggerated. But because of Patty, I stayed.

Great customer service but prices are higher then area

Great service!! And I learned something today from Patti.

Great service!!!! I recommend this place!!

Kayla was awesome. I only came in for boxes and I ended up getting more than that. As soon as I walked in she had a smile on her face and was very helpful throughout the entire process. I am so stressed from moving and she definitely took the weight off my shoulders. The prices are good and I will be coming back to this location whenever I need boxes again. Definitely recommend this location.

Very friendly and Honest. Hopefully reliable and very helpful with my needs

Nice place

Kayla greatest customer service rep. She really helps us out allot. Thank u

Wonderful experience. ..would refer to anyone!!

Kayla was fantastic, showing us all the units and getting us the best promotional rate available. Happy to rent and recommend!

I have had a pleasant experience for the first six months, and then experienced the nasty end of the old "bait & switch". I signed up online, going for the deal that let me get a great rate, using the auto-pay and online system , only to be blindsided with a 30%, yes, that's right a 30% increase with absolutely no notice...(she says her screen says they notified, but I have never received any notice, period). I asked when I went in originally to see if there would be a hidden increase at some point, and was assured that would not be the case....so I would not trust these people on bit. I own a business, which is dominated by customer service, and it constantly amazes me how people can get away with this kind of stuff, so I am finally taking to the "airwaves" to share my story in the hopes that this kind of customer service will make people choose not to go with them when they see this.

Kayla was great with helping me and providing me with great customer service! Very friendly and knowledgable. Made my moving experience a lot easier!

It took a little while to write the review, but Kayla was nice and efficient. the area was clean and easy to access though there was plenty of security. And it was close to my main routes of travel!

Great service here! Kayla was very helpful, and very good with lease! I reccomend this place!

Awesome service. Patti rocked

Accessibility is great! Open long hours, easy to use storage. Kayla was very helpful in the office and made leasing easy. :)

Courtney Drew was fantastic!! Debra in your call center was not. She (Debra) neglected to tell me about the 5x5 available at the 1.00 1st month promo. If it wasn't for Courtney listening to the needs of the customer I was going to walk & never use P.S. again while telling friends to be Leary of P.S.'s business practices. Thank you Courtney for bringing integrity to this P.S.

Fantastic the ladies were very helpful and quick and professional!

Awesome customer service, Patti was especially helpful and was really nice :) Very clean and would recommend this storage to anyone!

Patti was extremely helpful and very knowledgeable when it came to recommending the size of unit I would need

Clean and well organized facility. Joaquin does a fantastic job at front desk. Pleasure to work with him.

I've been using public storage since 2005....they are always friendly & efficient and the facility is well kept.

I want to give big kudos to the "over-and-above" customer service by Erin Reuser during a very challenging experience with Public Storage this past week. The PS "lotto" process of determining which unit receives a discounted price on a given day and the unwillingness by the district manager to release a soon-to-be renovated unit combined to create the situation. Erin and Patti and Cyndi deserve your utmost praise and support. Because of them I will return.

Patti was awesome!!! Sooooooo helpful. Thankyou so much!

Patti was absolutely amazing. Great customer service, would definitely go through them again. :)

Great experience! Patti, the manager called me to confirm my reservation, which was great, and she also gave me a tour of the facility and processed my paperwork. She was very friendly and assured me completely that the facility is very secure. Move-in was quick and easy. Thanks again Patti

Your Storage company is by far the nicest I have been to. The employees where not only very informative but extremely nice as well. I will recommend this Storage space to everyone I know with how helpful your employee Patti was. Public Storage you found a gem.

This is a great storage facility, but what makes this place exceptional is Patti. I've traveled a lot, and have seen good storage units, and I've seen bad. But, Patti makes Public Storage Salmon Creek the best I've encountered. Her customer service and sincere care for her clients goes above and beyond. The cleanliness, secure, and well kept property are just added perks.

I needed temporary storage and the staff was very helpful determining the size for my immediate needs. As my needs changed they quickly explained the process for downsizing and outlining the cost differences. The facility was clean, well ventilated and climate controlled. Carts were readily to assist with moving my stuff from my vehicle to the unit. I especially appreciated how they were able to locate a smaller unit which was close to the larger unit, this really helped save time.

I walked into a very clean and well organized business. Your property management personnel, Patti was well informed on your services and policies. She explained them to me in a very systematic polite professional manner. I was going to purchase some boxes however I felt they were overpriced. I was shown a unit and was about to purchase my lock, my insurance and sign rental agreement when I received a text from a friend offering their empty garage for 6 months storage free. Needless to say I accepted! But I did want to let you know you have a great person in Patti and if I need storage in the future, I'll be back at Salmon Creek facility. I will also share with my friends about my positive experience and refer them to Salmon Creek Public Storage.