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Public Storage Self-Storage Units at 9701 Aurora Ave N, Seattle, WA
Property Open
Mon-Sun 6:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
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5'x4'Online only price$ 24/mo
Small 5'x4'- ground floor
- climate controlled
- inside unit, swing door
- locker
$ 24 /mo $ 30Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 49/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 49 /mo $ 61Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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5'x5'Online only price$ 50/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 50 /mo $ 63Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 43/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 43 /mo $ 54Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 42/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 42 /mo $ 53Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 43/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 43 /mo $ 54Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 43/mo
Small 5'x5'-
eLock Space
- elevator access
- climate controlled
- inside unit
$ 43 /mo $ 54Best Price Label+ one-time $29 admin fee
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eLock Space
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5'x5'Online only price$ 43/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 43 /mo $ 54Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 52/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
- near door or elevator
$ 52 /mo $ 65Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 46/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 46 /mo $ 58Best Price Label+ one-time $29 admin fee
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5'x9'Online only price$ 87/mo
Small 5'x9'- elevator access
- climate controlled
- inside unit, swing door
$ 87 /mo $ 109Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 90/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 90 /mo $ 112Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 90/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 90 /mo $ 113Best Price Label+ one-time $29 admin feeHurry! -
10'x5'Online only price$ 98/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 98 /mo $ 122Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 90/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 90 /mo $ 113Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 90/moSmall 5'x10'-
eLock Space
- elevator access
- climate controlled
- inside unit
$ 90 /mo $ 113Best Price Label+ one-time $29 admin fee1 unit left! -
eLock Space
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5'x10'Online only price$ 92/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 92 /mo $ 115Best Price Label+ one-time $29 admin fee
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5'x15'Online only price$ 119/mo
Medium 5'x15'- elevator access
- climate controlled
- inside unit, swing door
$ 119 /mo $ 149Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 142/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 142 /mo $ 178Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 144/moMedium 10'x10'-
eLock Space
- elevator access
- climate controlled
- inside unit
$ 144 /mo $ 180Best Price Label+ one-time $29 admin feeHurry! -
eLock Space
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10'x10'Online only price$ 157/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 157 /mo $ 196Best Price Label+ one-time $29 admin fee
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10'x9'Online only price$ 151/mo
Medium 10'x9'- elevator access
- climate controlled
- inside unit, rollup door
$ 151 /mo $ 189Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 155/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 155 /mo $ 194Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 200/moMedium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 200 /mo $ 250Best Price Label+ one-time $29 admin fee1 unit left! -
10'x14'Online only price$ 202/mo
Large 10'x14'- elevator access
- climate controlled
- inside unit, rollup door
$ 202 /mo $ 253Best Price Label+ one-time $29 admin fee
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9'x15'Online only price$ 208/mo
Large 9'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 208 /mo $ 260Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 210/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 210 /mo $ 262Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 212/mo
Large 10'x15'-
eLock Space
- elevator access
- climate controlled
- inside unit
$ 212 /mo $ 265Best Price Label+ one-time $29 admin fee
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eLock Space
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15'x10'Online only price$ 208/mo
Large 15'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 208 /mo $ 260Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 255/mo
Large 10'x20'-
eLock Space
- elevator access
- climate controlled
- inside unit
$ 255 /mo $ 319Best Price Label+ one-time $29 admin fee
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eLock Space
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10'x20'Online only price$ 253/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 253 /mo $ 316Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 281/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 281 /mo $ 351Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
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passcode entry & well-lit hallways.
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Reviews ( 635)
Great place, then they become too expense in about 2 years. So you move to another.
Just opened a new unit the other day! Was helped by Regina! She was fantastic! She is such a friendly face and always willing to help. We knew her when we first switched to public storage! Couldn’t have asked for better person to help. Thanks Regina and Public storage.
Amazing service! The staff were super friendly and took the time to explain everything clearly. They were very patient and made the whole process easy and stress-free. I really appreciate how detailed and attentive they were. Highly recommend this place!
Jeannette and Regina were both incredibly helpful. From the first interaction to the completion of the rental process were fantastic and seamless. They both presented an expansive knowledge on some issues we had, but were able to work out with no worries. Their personalities were outstanding and really took their time to be helpful. Thank you Jeannette and Regina for all your hard work!!!!
I just signed up for my second unit and Jeanette made the process easy and smooth.
I've rented from here twice now when I needed storage and it's been easy and everyone is professional and helpful. Hailey helped me today and was wonderful
Very nice and helpful staff.
This is my first time getting a storage unit and so I was a little clueless about the process, but the ladies at the front desk were super helpful and nice! One of the ladies even gave me a full tour on how to get in and where my unit was at. Lovely service here, and the place itself is super clean and well set-up. There are many loading dollies near the elevators and the code system makes it a breeze to get in and out. Highly recommend this place!!
Hailey and Corey were so kind and helpful! The place was clean and reserving a space was a breeze!
A awesome customer service and knowledgeable with sizes of what is needed regina is a big help.
Just wanted to shout out to Regina.... Shes the best. I wouldn't know what to do at Public Storage without her!!!!
Thank you Regina, for lowering my monthly rental fee. Thank you for the hard work you do there at Public Storage keeping the place clean safe and organized, and taking great care of customers.
Super bien el precio las instalaciones. El servicio del la sra , bien amable y resuelve , me dio buen precio.
Jeanette was very helpful with fixing some issues we had with our payments! Thank you Jeanette!
Really nice secured facility and clean. The lady Jeanette was super nice and helpful over the phone. Really appreciate her and her helpful words.
Regina was great at sorting my reservation, being proactive in anticipating my questions, and being extra helpful.
While the facility closes a bit earlier than expected, at 6pm, it is clean, easy to find parking, and well maintained. Highly recommend
Regina is amazing. She is very helpful, professional and is excellent at her job. She is very knowledgeable and was unshakable even when I lost my mind and was screaming at her for no valid reason. She helped me with a jump start after I was a complete ass towards her. Thank you for kindness.
Regina was very helpful in sorting out the type of space I needed and helping me on move-in day.
Regina is awesome. As always, very clean and help is readily available.
This place is amazing! Regina was so so helpful with my move out process. I kept my stuff here for over a year with zero issues, and when I was ready to move out, Regina helped me with every little thing I needed and answered all my questions. I will definitely be using Public Storage again!
The electronic locks do not always work, and there is not always an employee to help. You can store your stuff here, but when you get it back, it is a different question.
Edit: The electronic lock had a minor bug, but Regina got in touch with me ASAP to fix the problem and even offered a free month for my trouble - changed to 5 stars!
Edit #2: Weeks later, and I can't leave another review, I needed to access my storage after work, but this location closes at 6pm. Good luck talking to someone for help. Do not ever store anything here that you might need with less than a week's notice. Once again, "when you get it back, it is a different question."
These guys are liars and scam artists. When I initially signed up for my storage unit, the representative swore they never raised rates, and they guaranteed I would stay at my current rate of $68/month for my unit. Not even three months later and they’ve raised my rent to almost $100. I am so disappointed and disgusted with this business. Do not store here!
Dropping by to give a shout out to Regina for making getting a unit super simple and easy. She was kind, friendly, and efficient. Also, this is the nicest and cleanest storage facility I’ve ever seen. I appreciate how seriously they take security too!
manager of this location is the best! super accomodating and helpful. hours are great. storage units are clean. also felt very safe even though it is on aurora.
Great customer service at this location. Facility is clean and easy to access.
Sharaine and the manager helped me get a unit that is convenient to my needs I appreciate the assistance! I would have rented the wrong unit without their help!
Regina was great! Helpful and good willed! Still getting used to how fast rates go up but their customer service is good. Thanks!
I’ve had a couple different units here for short periods of time. I would definitely recommend. The prices are usually more reasonable than other storage facilities, the place is always clean, and even though the area is a little seedy I’ve never felt like my stuff was at risk. I haven’t used a lot of storage places but I can’t think of a better one I’ve been to.
On the upside, it's absolutely immaculate. Even the bathrooms are clean as a whistle. On the downside, this entire facility closes at 6 pm sharp and the elevators are turned off remotely at that time. Nobody at the facility can or will let you finish what you're doing at 6:05. I feel like extended hours for people with 9 to 5 jobs would be considerate. If you know you need later access, this Public Storage is not for you. There's one a block away with 24 h access (even though it's right on Aurora). You do 100% of your leasing and onboarding online. They leave the lock and keys in your unit for you and you get the gate access code by text. The office has very little in the way of packing materials.
You'll never have better service at a storage business. Beautifully kept, secure and extraordinary staff. Love this Public Storage!
I really like this Public Storage location. Employees are friendly and professional. The manager rocks! Gated entry on both sides of the building and plenty of covered indoor parking. Bathrooms are always clean. The office is on the ground floor and someone is always there for customer service needs. Price is great considering Seattle storage is outrageous theses days. Building and parking lot are secure. Love the climate control units. My vintage arcade and Japanese 🚲 require a moisture free environment.
Thx to the team at this location for everything!
PS appreciate your effort for requesting a discount when I mentioned I am currently in school 😎👍
Regina and Janelle have both been amazing in helping me get registered and setup for my unit and upcoming move.
Update: Just moved out after 7 months at this location. Regina was awesome handling my questions, replying quickly to voicemails and working with the moving company to get the truck into the facility.
** read the low ratings if you want the truth about this place. The 5 star reviews are jokes**
I hope youre prepared to lose all of your property to public storage because of a technicality. Because thats what this place feels they have the right to do to me based on a whim from a woman who didnt even bother to question what she saw. She found 2 people in a trying situation, the most difficult move of my life, and decided to make my life infinitely more difficult. I cannot believe that this is legal. Without so much as a question, or even asking if maybe we needed help, this woman decided she had the authority to take possession of all of my belongings. AT ANY TIME FOR ANY INFRACTION SHE WILL DO IT TO YOU TOO. Let me preface this by saying that I am a retired woman with osteoarthritis, and i need a walker to walk. I spent most of my life working for NASA MIssion control, Boeing, and Lockheed Martin. I rented a unit to put my stuff in until i found a new aparment. The move from my previous apartment into the storage and trying to find a new place has been grueling and exhausting to say the least. 3 days ago me and my husband arrived around 8am to put some stuff in and take some stuff out. We both had appointments at 10&10:30, so we wernt going to be there long. We were about ready to leave when we sat down on our couch and i leaned up against my husband and fell asleep. Next thing we know its 11:30 and this woman is yelling at us and i am terrified wondering what I had done wrong, and my husband is dazed because he is so exhausted, and this woman is accusing us of trying to sleep there. She says we showed up early and then stayed until 11:30 and were loitering. What do you have business hours for?? The hours are atrocious and thats been a part of why this move has been so difficult is the hours here. Then when we show up 30 minutes before they close they say we are too late. Way to reach for the sky. The door to the unit was wide open, and all some of our stuff was sitting outside the unit. She tells us we have to move all of our stuff out of there now and gives us 2 days, and we show up on the 2nd day at 5:30pm and as she smokes a cigarette she says we showed up too late...This place is tormenting us!!! I have never done anything wrong in my life. The woman tells us she has never fallen asleep accidentally before in her life. The move broke me, which included paying for the storage, so now i cant afford another storage until my check in a week. I just cannot believe how insensitive and cold she is. There was no amount of apology or pleading or explaining our situation that moved her. She does not need to be working in a position that involves dealing with customers lives. I am now going to have to endure another fiasco moving all my stuff from this unit to another 1, and in the meantime there are important items in there that i need access to, and this company feels validated to tell me that my property is now theres because of a technicality. I looked through the agreement too, we hadnt violated any rules, and i could see if we were actually trying to hide and sleep, but there was no hiding. The door was wide open. If she had woken us up and asked us what we were doing we would have freaked out because we missed our appointments. Instead of asking what was going on the woman flips out and revels in an opportunity to exert power over someone. She doesnt care that Im crippled, that we are exhausted, that we have no where to put our stuff. My final attempt to fix this will be to attempt to contact someone with more authority, after that I dont know, but I will have to talk to an attorney and see because this is outrageous. I have never been treated so badly in my entire life... i cannot believe this woman is the end all say all, the judge , jury and executioner, and without so much as even a word of warning its off to jail, do not pass go. Its scary. If this can happen to me, IT CAN HAPPEN TO ANYONE.
Regina - made this move out experience so easy! She called me a locks smith and organized it within an hour. So helpful!!!!!
Currently using this facility. Very pleased. Site is very clean, well lit, feels safe. Regina was kind, helpful, and knowledgeable.
Regina is fabulous! You couldn't have asked for better!
Just moved out after a few months stay. HIGHLY recommend storing your stuff here. The person that helps set you up with everything is 10/10 helpful and so easy to work with and Exellent communication. Really easy to get in and be out. Great elevators and always available little cart things :)
Very satisfied with my experience at this Public Storage. Would highly recommend. Online prices are very competitive, onsite staff are very helpful. I had a separate 26’ U-Haul moving van and shipping container, and Regina gave great advice on how to manage each of them. She even helped me when my help dropped a box of wine and broke a bottle. Not only did she take care of wine clean up, she bandaged me up after I cut myself on the glass.
Did not disclose that I needed to install an app in order to access my storage unit until after I paid.
I recently had the pleasure of utilizing the storage services at this location, and I must say, my experience was nothing short of exceptional. From the moment I walked in, I was greeted by a spotless environment that immediately put my mind at ease. The cleanliness of the facility is truly impressive, reflecting a level of professionalism that is hard to come by.
What really stood out to me, however, was the outstanding customer service provided by the staff. The girls at the front desk were incredibly friendly and welcoming. They made me feel valued as a customer and were more than willing to assist with any questions I had. One team member, in particular, Sharaine, went above and beyond to ensure that my experience was seamless. Her cheerful demeanor and willingness to help made all the difference. She took the time to explain the storage options available, providing insights that helped me select the perfect unit for my belongings.
Overall, I am very happy to have my items stored at this beautiful location. The combination of a pristine facility and exceptional service, especially from Sharaine, has exceeded my expectations. I highly recommend this storage facility to anyone in need of a reliable and welcoming place to store their belongings!
Regina and Sharaine were absolutely brilliant and amazing they are so friendly and they keep this facility so clean. They are very informative and willing to help.
Sharaine helped me with renting my unit and getting me the lowest price that was available at the time and told me the best way to move my items.
Regina helped suggest the best was to organize my stuff into my unit when she saw me while I was looking at my unit confused.
These women are extremely dedicated to their job and both deserve a raise.
Excellent facility. Clean, safe and well organized. There newly implemented security features make all the difference in the world about how I feel about leaving my personal belongings in the safekeeping of others. If it's little extra money, pay it. If it's a little inconvenient, deal with it. In the end, it's worth every penny
Very helpful staff and secure facility.
Very nice place
Every staff member I've encountered here have been very professional and helpful. We were able to pull our 26 ft. rental truck into the covered parking area and quickly and efficiently moved items into my unit. This facility has excellent security measures in place and I feel very confident accessing my unit when needed. I highly recommend.
I’ve had a unit at Public Storage on 97th and Aurora for two years now.
The manager, Regina, has always been very friendly and helpful every time I go in. The facilities are kept clean, and Regina is very quick to respond to questions customers have.
Regina, the manager is always so thoughtful and helpful. This feels like a very safe place and she’s always on top of everything.
This place is great, the staff are really nice, and Regina, the manager is awesome. she’s super helpful and sweet and funny. i’ve heard lots of horror stories at other storage units, but everyone seems to be very happy with their experience here. It’s the first time I’ve ever had to have a storage unit, and I’m very grateful that It’s been a nice experience!
Regina is amazing! She was so helpful and kind to us! She made us feel so safe leaving our things in storage and helped us find what we needed. Thanks Regina!
Regina is the best of the best. She always listens and tries to help. She solves customer issues and problems. Ten stars on a 5-star system.
Wow! I was new to the place and I ran into Regina The manager and by luck she spelled it out for me beautifully with patience . There’s a lot of little details to the door that she showed me, little tips & little tricks. again can’t thank her enough.!!
REGINA WAS AWESOME GREAT EXPERIENCE!!
Howdy y’all this is #1 trusted location for this corporation. Staff is top notch, they far exceeds expectations of the PS standards of customer service. Special mention to the lovely and jazzy Miss Regina! She provides 5⭐️ service where us customers typically get half as much from others.
*Personal anecdote with trust. No need to worry about small high value Items missing from your unit here, while conveniently zero camera footage of said alleged incident. Maybe this happens when the PS location is in the “center of the universe.”
Regina and Sharaine were very helpful. Appreciated their expertise.
My most recent experience with Public Storage was excellent. ⭐️⭐️⭐️⭐️⭐️
Sharaine’s customer service skills are top tier. She is extremely friendly, helpful, humorous and just genuinely a really kind person…which made the entire interaction much easier. 👍🏽
This is my second time at this location so I was expecting to have to purchase a new lock only to find out that they have Bluetooth activated units that don’t require a lock. 😵 That was a pleasant surprise. Now I just have to remember how to use it. Lol
Sharaine AND Regina we great! This was probably one of the smoothest registration for a public storage I've done yet!!!!
They both were knowledgeable and supportive throughout all my questions.
I live in California and was trying to find a storage facility for my elder aunt. Regina was exceptionally helpful and was very knowledgeable about rates n services. She made me feel comfortable sending my aunt to her facility.
Regina was AWESOME.....
Excellent attention to detail very helpful and respectful
Sharaine is so helpful. She showed me 4 units and she is very funny. If she wasn’t working here, I would have figured she would be a comedian. And she has such a unique pair of glasses. When I was looking at them I thought they were broken but they are not. When you see them you will know what I mean. The facility is very clean and very easy to locate units and find your way around.
Sharaine and Regina are so friendly and sweet. I love seeing them when I come to the office. They keep this place so clean
I’ve genuinely had a horrible experience with this place from the get go. On my move in day my gate code wasn’t working but there was no one in the office to help me out, and the phone number sent me straight to voicemail so I had to drive to the other location down the street for them to help me there. Then this evening I was finishing up the last of my move in and I got a HORRIFICALLY rude phone call informing me at 4:55 that they close at 5:00. I tried explaining that I’m was in a bit of a dire situation (6 am flight tomorrow, need to finish moving out of my apartment) but the customer service agent hung up on me while I was mid sentence, telling me it’s not her problem. I had never been informed of a closing time, and after all this, when I checked the closing time online it’s 6:00.
I I have had an excellent experience. Regina has been so helpful and professional. The location is clean and well organized. There is ample parking and plenty of carts. all of my interactions with Regina have been positive and she goes out of her way to answer questions and make things easier. For example, I have had problems getting in the door and she immediately came over and showed me what to do when it was time for me to check out, I asked her about getting a lock for storage unit in my building and she recommended that I go to a another Public Storage and talk to Brandon which I did That same day. Brandon was also very helpful while I was there he helped me determine the type of lock I would need and I realize that I had forgotten something at Regina's location before I could finish my sentence he was on Regina to help me and she immediately replied that I could come back and get what I needed so I can't say enough positive things about both locations in particular of course the location that I use which is Regina's location but they're just so helpful and I I think it's probably one of the best business experiences I've had in Seattle.
Staff and facility was very professional and well trained. The supervisor, Miss Regina went the extra mile and helped me save money. She didn't have to do that, but she still did it anyways. Five stars ⭐⭐⭐⭐⭐.
*One small request. Would love for more flexible access hours, more condusive to small business owners dealing with dynamic needs of our own customers (i.e. emergency repair companies). Understandably, the schedule itself is sensible and an unfortunate reflection of doing business on Aurora. Maybe one day all of us doers, join together with businesses, to convince the decision makers to ease up on making our life more difficle.
Regina is great! Always helpful and kind
Great location and helpful staff. Five stars all around. Kudos to the young lady at the counter Regina.
5 ⭐️
Patient and helpful in resolving my issues today. Thanks!
Staff - 5/5 ⭐
Facility - 5/5 ⭐
Miss Regina - 10/5 ⭐
Aurora Ave - 🙃
I needed to store a few things for a week or so while I was moving, and the ladies staffing the phone and desk made setting this up very easy. Since I used the storage unit for such a short time they prorated my monthly charge and lock fee and refunded me some of the fees. The facility was clean and well monitored, so I felt safe too.
Everyone is so helpful!
Great, Friendly and informative service!
Everything is good but the hours.
The employee here is so pretty nice!!! She is so friendly and kindness. Thank she so much!!!
Had the pleasure of Haley helping to check me in today. Was in and out in 15 minutes! Zero complaints, all questions answered. Thanks, Haley!
We've been in this storage unit for almost 4 years with very easy customer service. We got a good promo rate and they explained very well how it could incrementally go up so I was fairly prepared for it. Today I got a notice for a rate increase and called to see if there was anything I could do about it; the property manager got back to me very quick but still managed to get an authorization to push out the increase so I can financially plan for it more. Super helpful and super friendly. I definitely appreciate the demonstrated care for customers!
Excellent and friendly service.
Customer service is excellent, super accommodating and kind.
great experience amazing place and clean no smell. I got help from Regina the manager of the rental unit she is amazing I am so glad to know this location with great management and a clean building
Thank you so much for Regina she was helpful
❤️
Regina was very helpful with our visit to Public Storage's location on Aurora Ave.! Would reccomend to anyone looking for a superb customer service experience :)
Haley was great! We really appreciated her help setting up our storage unit and answering all our questions. Haley made the whole process easy!
Regina was absolutely wonderful and patient, and helped me get all my money back when I changed my mind about which facility I wanted. She was amazing. 5 stars
The manager for this storage location, Regina, was fantastic. Extremely helpful and considerate. Also the place is pristine clean and super secure.
I looked at several places before choosing this one.
Rent just went up by 30% after only five months. That is absolutely predatory.
I had an issue with my unit being too small, and Haley was SO helpful in problem solving with me. We were able to identify another unit that was more suitable for what I needed and she was very knowledgeable and professional in transferring my space to a more usable space! Thank you Haley!!!
My experience at this Public Storage facility (9701 Aurora Ave N Seattle) has been awesome! Not only is the facility super secure, clean, and always in working order with plenty of carts, but the staff is friendly and patient. I had so many tedious questions at first, and both LemLem and Cathy were gracious and kind in their thorough responses. It's always a positive experience when I have to visit my storage unit!
I have been a customer at this location since it opened and have had my current unit since June of 2020. I called in today and spoke with Sharaine. The five stars are for their customer service. Professional, friendly, knowledgeable, and helped to the best of their ability.
Ms. Lemlem absolutely sold me on this location. She was so sweet and helpful when it came to picking out the right storage size and navigating the location. I was running late and on the last day of my move and she turned a real stressful situation into a totally pleasant conversation and experience. I've told several of my friends that were moving to use this location because of that experience. Prices aren't too bad either. Thanks Ms. Lemlem!!
I strongly advise against renting from this company. The property manager accused me of stealing a bathroom key and yelled at me for no reason. Despite being paid up, they even locked me out of my unit and evicted me. Throughout the incident, the company violated my contract in many ways. I called corporate to report the incident, but I only received a return call two weeks later, informing me of my eviction. They claimed that I had received a letter, but I never did. I even followed up with them but they showed no concern for their employee's unacceptable behavior. I never did anything to warrant this level of disrespect.
We are long past covid and while the rest of the world has resumed normal business hours.....Public Storage has not! They close at 6pm, so getting off work, sitting in traffic then arriving with 10 minutes left till close. Then running to try and grab something out of your storage unit while getting fussed at by the attendant, who has no patience and no flexibility for what it takes to get to the storage facility! Literally have to take time off work if I need to get something out of my storage unit!
Highlight of my day!!! 👎
We had a great experience coming to rent our unit today. Regina was the employee who helped us through the process and made it as easy as possible. She was very kind, professional and a joy to talk to. The building is clean and quiet, too, which is always a plus :)
Best storage place I've ever used. Super efficient to get in and out, even for the upper levels. Clean, well lit. No concerns about security. Plenty of elevators and carts. Wish the operating hours were longer, but that apparently is the trade off needed to maintain the cleanliness/security. Thanks, Regina!
Lemlem was very kind and helpful. Definitely recommend this storage facility.
Lemlem was very helpful and kind
Made my move-in process easy and fast
I agree with the other five stars here -- this place really is excellent. Haley set up my storage about a month ago, and she was professional and friendly. She clearly runs a tight ship! I'd recommend the Aurora Public Storage to anyone looking to store for a reasonable fee in Seattle.
I was on the six floor and was locked in the elevator for a few minutes and could not exit, then finally two employees called the elevator and the door opened. We asked them for help and they just said they don’t know who we are and could not let us out. They didn’t enter the elevator and told us to go to the first floor. That’s fine, we went down to the first floor and I entered the password again and met them again on the second floor. They said the same thing that they don’t trust us and need us to go back and enter the code. Very rude. No apology or empathy after we told them we were locked in the elevator. This place is clean though.
Regina is awsome she helped me with my elock so happy customer service great
Clean and spacious. Lemlem is a treat.
If you ever need a facility with a lot of space and appreciate accommodating staff, this is the place. The facility is clean and there is an adequate amount of parking. Regina and Lamlam were great at selecting a unit and is friendly and knowledgeable.
Was helping my niece move and we were very impressed with this site. Regina was very helpful and friendly. Site was very well maintained. would definitely recommend if you need storage in the area
Regina is great and absolute pleasure to deal with. Always professional polite and courteous. I wish there were more people like her !!!!
Quick and easy process- we made a reservation online to save time.
The products they sell on site are also cheaper than other stores (target, Home Depot, etc) which saved me a few trips!
Special thank you to Jason- so friendly!
Jade
Haley was so friendly and helpful. By far the easiest experience I’ve ever had signing up for a storage unit!
This is a great location and Haley is very helpful and efficient. All the employees have been awesome.
Facility is huge, plenty of units, huge variety. Haley was such a huge help! My friend and I went in to the leasing office rather than booking one online and were so glad we did. Haley gave us a rundown on all of the fees, rules, how to get in/out of the facility and the safety measures taken! She even took us up to our potential unit and showed us different options and locations to choose from. Such a big help! Highly recommended the facility and working with her if you’re on the fence.
Keanu & Haley at the front desk were extremely helpful, thanks!
Months after move out I was told I owed overdue rent after regular payment and receiving $0 balance move out receipt. The issue was pushed between the location and corporate office, and neither were able to help resolve the issue. I do not recommend Public Storage's services due to their poor management and bookkeeping!
It's a huge facility. Only problem: they offered great deal for $19/month on a unit, so booked it. Only to discover it was a loft unit that requires step ladder every time something is stored or removed. Doesn't feel safe and hard for me with knee issues to climb up and down stairs with heavy boxes. Went to talk with customer service today but no one was at desk -- probably helping another customer-- will ask for better disclosure about challenging location of storage units and for a chance to change units bc of accessibility issues. Will report back on how that goes (easy or hard).
Regina was Amazing she was sooo helpful and detailed oriented she knows her stuff. Very Pleasant experience she made it easy for me I am on a walker.She gets 10 ⭐⭐⭐ ⭐⭐⭐⭐⭐⭐⭐ Stars
Haley was awesome and made renting a locker a breeze. Nice clean facility.
Hours suck service not friendly
Thank you to the great professional, friendly and prompt service from Regina, Zoey and Haley! I dropped by each day and the customer service from each employee was perfect!
Thank you Spencer for your help today. Great customer service 👍
Hi tech but things dont work: south door garage was broken
I visited this location today to inquire about possible future storage and the property manager Haley was so helpful and informative. She showed me a couple of different sized units so I could get a better idea of the space. Clean facility and wonderful customer service will definitely be renting here if I do end up requiring storage! Thank you for the tour!
Great staff! Give em a raise!!!!!
This location is very clean and everyone working in the office has been very helpful. I had an effortless check in with Haley who has been very attentive and quick to respond.
Regina was so incredibly helpful setting up my new account. She explained everything super clearly and made the process really easy!
Tanya was extremely helpful in getting me set up with a new space. Can’t say enough good things about my experience today!
Regina provided excellent customer service. She treated me with "kid gloves", doing so with special consideration to meet my individual needs.
I would describe her exemplary customer service as respectful with a great deal of patience, friendly and courteous and finally responsive and professional.
Visited this location yesterday and Haley was an excellent employee and extremely helpful. I've been doing some shopping around the area trying to find the best storage facility for my mother in law, and Haley provided a lot of useful information and was very professional. I think we will be storing here once we finalize our moving plans.
Excellent service !! Hasey was very helpful, professional and kind with all the questions that I had about the service ! Thank you
Truly appreciate the help of Haley today. Thank you so much.
Regina was super helpful and got me checked in to my new storage unit super quick. Even though she was busy, she stopped to help me and made sure that I had all the information I needed. Excellent service. Also, the building and parking lot is kept very clean.
Haley helped me download the public storage app and helped me gain easier access to the property through the app. She has been a great help to me thanks!
Haley was super professional, knowledgeable and helpful throughout the entire experience of renting a unit for my partner! Thank you, Haley!!
Regina was incredible, sweet, kind ,caring and extremely professprosess.
Recently moved and had to switch to a larger storage unit. I was so anxious about the switch, but Haley made the process so easy! Excellent customer service 👏
Haley was super helpful explained the vacate process and spent time helping us get in and out. Very friendly!
An employee, Haley, helped me yesterday. I’m not very tech savvy and she was very patient with me until we got my problem figured out. Thanks Haley!
Haley at 9701 Aurora Public Storage excelled at customer service. She demonstrated clear, friendly and professional communication about the process of changing my lock. I wish more businesses had excellent representatives like Haley!
Regina was awesome today! Friendly, informative and very knowledgeable. Wish everything about our move was this easy. She definitely went above and beyond!
Lena helped me today! She was Amazing! She’s a golden one
Lemlem provided us with a great customer service. Super nice and friendly, made our visit super easy.
I scheduled a reservation for a 10'x10' unit, paid a lock fee, administration fee, and the $1 first month rent cost. To my surprise, I was assigned a unit that was already locked up with a yellow tag on it, meaning "delinquent tenant". They gave me somebody else's unit...
I tried asking for help from the front desk lady, and she claimed that she had no idea what this was and needed to call her manager to get it figured out. I was supposed to be swapped to another unit/location, but I was told to call corporate figure this out since she was 'too busy' helping other guests. Keep in mind that it's already 5:40PM and they close in twenty minutes.
I was constantly transferred over to different lines, with none of them being able to help my specific case. Finally, after reaching the refund team, they were able to file a request to refund my payments, but NOT including the $30 administration fee because it's "un-refundable".
The best part? My request was denied, and I was again transferred to multiple different lines to get my refund figured out. I was told multiple times that my administration fee is unable to be refunded, even though I was literally given an unusable unit.
Still waiting on this refund to happen. Can't believe I wasted my time with this company.
UPDATE: They refunded me $22.04 for the lock that I never even received in the first place! Still hoping that the other $45 magically comes into my pocket soon.
Lena help me today, finding the right storage unit and I am using keyless lock which works fine. Appreciate her kind attention!
The officer Lena is so kind and patient, she answered all of my questions with positive attitude. Thank you for your service and helping!
Lena was so great at showing me around the units and helping with the key!! She’s the best!!!
Regina is incredibly knowledgeable, kind and made my move in as stress free as possible! First time using a storage unit, and the experience has been great!
Very easy set up and good access. Haley was incredibly kind and helpful in setting everything up for me and answering all my questions.
Haley helped me get a storage rental for me and my friend, very friendly and fast!
A+ CUSTOMER SERVICE!!
REGINA IS AMAZING!! HER ENERGY AND WILLINGNESS TO HELP IS THE BEST I HAVE EVER SEEN IN ANYONE!! AT A PLACE THAT CAN BE A LITTLE HECTIC AND STRESSFUL SHE BRINGS A SMILE AND A SENSE OF EASE!! SHES OUR FAVORITE!! THANKS REGINA!! PUBLIC STORAGE IS LUCKY TO HAVE YOU!!
Amazing staff that helped make registering and moving-in effortless. Special credit to Haley who was exceptionally knowledgable and patient with my endless questions about technicalities.
Customer service was great! The building is new and well taken care of. Regina, the manager, showed me a few different units and helped me choose the one that was best for me. I definitely suggest this place because it's quick, easy, and very accessable.
This is the newer of the facilities in the area and it’s great to be able to load/unload indoors especially in rainy Seattle. Regina who worked there was very courteous and informative about my options and definitely showed a lot of patience teaching me how to use the apps to unlock the units that don’t require storage keys. I would recommend this place to store your things. They also have hand carts that make moving so much more easy!
Fantastic property manager!!! She is the best. Rent here!
Great property manager!!
Pretty simple sign up online and set you up within electronic access so no keys to lose or fiddle with
Regina was knowledgeable and very courteous. Thanks!
Great facility. Great security. Clean and well maintained. Regina and Lomlem have been great help and very welcoming!
Regina is an absolute rock star! Extremely kind, informative, and helpful. She patiently helped me sort out the mess I made by renting a too-small-unit for myself. The situation would have been so much more stressful had it not been for Regina.
Regina is one wonderful! Rent here; you're definitely in good hands.
Everything is clean and well maintained. Feels safe and secure.
**Update on 7/7/23 below**
Within about 8 hours of my original post, the district manager I originally spoke in April contacted me. He apologized for the issues and provided written confirmation that everything was corrected. Moved from 1 to 4 star overall.
**Original review on 7/7/23 below**
Using their website via Google ad promo’s, I reserved a unit for mid April (this review is about 10 weeks after the fact). The unit said “5’ X 5’ Small” to which I read as 5 feet wide and 5 feet tall. So, I secured said unit for the discounted rate offered.
My move in date ended up needing to be pushed back a day or two, so I felt it was best to contact them to update. When I connected with a woman there, they informed me my unit was a “locker”… this wouldn’t meet my needs nor expectations for the reservation I made. After reviewing other options they had, I was forced to cancel my reservation. She said the rental amount would be refunded but the $29 admin fee couldn’t be. I asked to speak with their manager and eventually did.
I wish I could remember his name, but he called me from what I believe to be his personal cell phone. Or work cell, either way, I appreciated his efforts. I explained what happened and how what I thought I reserved did not match what I actually did. He understood and said he would refund/waive the admin fee.
Fast forward to early June, I receive a letter from some random debt collection company stating they “took over” the debt I owed. Following their options to dispute, I eventually received in email from them stating they no longer were involved with the debt. Huh?
Let’s also stop and realize that Public Storage felt it necessary to send “my debt” to a collection agency after, at most, 70 days had passed. Their systems didn’t consider or realize I never utilized a storage unit. Nor step foot on their property. But oh boy, that admin fee is so delinquent it’s time a collection agency buys it for pennies on the dollar…
I decided to look in to Public Storage more and realized I still had an active “account” with them and a balance owed of $29! And was on “auto pay” with my debit card info saved. Yet they never processed said admin fee even though it was to be waived? To be potentially impacting my credit score over this is ridiculous and ignorant. If 0 stars was an option, that is what I would select.
Confusing advertising. Debt collectors contacting me over $29 that a “regional manager” told me was reversed. Total waste of time and inconsiderate. I’ve used PS before. Never again.
Get your CRM, workflows and SOP’s updated. There is zero excuse for this ti have happened.
Lem and Regina are the Best, they took care of our needs and our problems with patience and understanding.
Regina was exceptional in helping us with the rental process. Very friendly and professional. The facility is very clean and seems very secure.
LemLem and Regina are AWESOMELY great staff and very helpful. I’m grateful to have met both.
Regions provided exceptional service. Thorough, not rushed. Excellent and personable.
I just can’t thank Regina enough! I wish Google have 10 stars that I can rate for her.
It’s our first time moving a queen size mattress without movers. We had no idea how to tie the mattress on our car right. She helped us through out the whole time for almost 30 mins and make sure the mattress was tied steadily. Without her, we would just get stuck in a dilemma - can’t move or maybe drive when unaware of that causing danger. Really really appreciate Regina’s help!
On May 20th, I was helped by the most delightful women in the storage business. I lost the post it note that a hand their names on it but, I do remember the first letter of each of their names, R and L. I booked the wrong size unit and L quickly helped me find and transfer into a new size. The transition/ resign up was smooth and everything was resolved in 15 mins. Thanks for giving great customer service!
Haley and Regina were really helpful in getting my storage unit set up. They went the extra mile to make sure everything was correct.
Easy transfer of units by Haley. Great service.
Regina and Lemlem are awesome. Thanks for your help guys.
Regina was great, clean facility and a great service.
Lemlem gave me good customer service.
Regina was amazing! Loved this unit when I had it. Thanks guys’
Regina was awesome. Quite helpful.
Lemlem was fabulous, and patient gettine set up. This facility is clean and easy access.
Lemlem was extremely helpful and professional in assisting me with getting my storage unit at this location. When there was a charging error, she caught it even and refunded me some money.
Lemlem was a great help getting me into storage & solving a problem with the locking mechanism!
Happy to be renting with this place and thanks for Lemlem’s amazing service! :)
Tukai and Lemlem have been of great help. Prompt reminders, courteous and always helpful! Had no problems at all with my duration of storage. Highly recommend.
Lemlem was an amazing help! So kind and personable. Highly recommend!
LemLem was extremely helpful and kind. The facility is clean and super secure.
Lemlem was amazing. Very kind and helpful, she stayed late to help us out. It is so refreshing to meet people like her.
Take care Lemlem:)
Lemlem gave excellent service for our 11 month stay. All of the items we stored were kept in excellent shape.
Tukai ruled. Super helpful and smooth move in!
Anna Lea set my unit up quickly and smoothly. Explained features and process very clearly. Thank you!
Lena set a high standard in customer care for me yesterday when I needed assistance with my lock. Then later she helped me find my missing cell phone. Had I left it in my unit? She volunteered to come up to the unit and call my number. No ring, but now she’s talking to someone who answered my phone! Staff at a nearby store where I had left it. Mystery solved. Thank you Lena for being so willing to help. Mary Erickson
Nice experience, clean facility and helpful staff! Thanks Lemlem for your help!
Lena helped me to get in the elevator and to open my unit. She came allyhr way with me. Thank you Lena!
Lena is awesome! She helped me locate and operate my unit!!!!!
Lena is a rockstar! Analea is a rocking her new position too!
Ana Lea and Lena were the BEST!!! so efficient and welcoming, this is an excellent facility
Lemlem was awesome and took great care of me! Thank you for such great customer service.
Lamlam and staff gives great customer service
Lemlem was awesome. Helped out a lot with moving in and out!
Lemlem was very helpful and the process was quick and uneventful
Staff rude and would not honor reservation
After initially placing reservation online I received a follow up confirming my move in date. I said I wanted to get unit a few days early before my move date and was told that is not necessary. I'm glad I went with my instincts not to trust them and reserve a couple days early.
When I arrived older guy seemed confused and annoyed as I introduced myself and said my reservation time. I had made reservation a month prior for 9X15. He said they didn't have any 9X15 available. He then proceed say I could still have next closest size 10X15 at current rate which was 50% higher. I asked if they could honor the reservation price since he already admitted it is close to the same size and reservation fine print says approximate sizes and he said no. I called their customer support hotline and they also said they could do nothing to honor reservation price as said no unit available and instead blamed their website.
Lena was amazing and helped me get a new lock when I didn’t have my key! Great customer service
Lena was awesome and took great care of me! Thank you for such great customer service!
Lemlem was very patient and showed me three different units. I received excellent service!
Lena is awesome! We needed a cart and she ran down to get a cart for us… now that is what I call good quality service! You Rock lena!!!
Lina and LemLem were awesome and helped me get checked in / set up!
Lemlem and lena helped me finalize my move out. I had a good experience dealing.
Lemlem is very helpful.
Leena the property manager was so kind! She allowed my husband and I time before she closed down the place to move our belongings and bed frames and mattresses up to our unit! She even helped us load and steer the pallets up the elevator, through the halls and up to our unit and gave us good advice on how best to store things!
We had only 1 week to pack and move out of our home and were going homeless so this step of a storage unit and a kind Mananger had really helped put our minds at ease!
We are so blessed this storage is so close to the house we are moving from and we are relieved our precious belongings are safe here! The prices are affordable as well!
Lena ws really helpfully at explaining things we had questions about and made it really easy to applied for storage
Lena did really well and served us with a smile
Update- My original review was posted about a month after I got my unit. I had given Public Storage a 4-star rating. At this time, I thought I had a great unit with a nice price. The monthly fee started at $95.
My current rate is now $210. It's awful and basically extortion. I think the biggest problem I have with the constant price increases is the fact this place has almost NO overhead. Theres only a handful of employees. They don't ship anything. They don't have fuel costs. No real real costs outside of paying for the huilding and electricity. Nothing. This is raising the price for the sake of corporate greed.
I'll definitely be moving my stuff out and back to uhaul. The costs didn't increase ONCE in the 2 years I had my stuff in a Uhaul storage unit.
Lena, off Aurora, was a complete joy to work with and got us all set up on our unit. Thank you Lena.
Lena was awesome! She was super friendly and very helpful for us!
Skylar and Lena were awesome, great facility with lots of options
Lena was awsome
Skyler did a great job taking care of me today!
Lena was fast and friendly setting up my storage unit! Thanks again
I had doubts about storage facilities in the Seattle Area -- many do not offer weekend access or have limited hours. Not this place. It's open 7 days a week, open till late in the evening.
I came across Public Storage back in Jan. But no matter how good something looks online, it's always advisable to actually visit the site and meet the manager and staff before signing on. I was able to get to their address on Aurora Ave. It was close to my house. There is convenient and ample parking.
Lena, the store manager, made me feel comfortable right away. She followed the current protocols of mask-wearing, social distancing, and use of hand sanitizer, which is available to anyone in various areas of the building. Lena is on top of her game; she really knows her business, quickly quoting unit prices, making eye-to-eye contact, and going over the steps to secure a rental from A to Z. She took the time to give me a tour of the building.
Safety is always an issue, and I am glad that the facility has monitors and gated access throughout. I like that they can discount the unit if you provide your own insurance to cover property loss or damage. Their rentals are month-to-month; you are not locked into any long-term contract. There is even a public restroom in the facility.
I recommended the storage to my parents primarily because of the store manager, and they now store their stuff here as well. They could not have been happier with the service they received from the manager. Overall, you could not find a better place where the employees go above and beyond, making this rental storage facility a worthwhile experience for everybody. Thank you, Lena.
Lemlem & Lena were amazing and helped us get all situated!
Lemlem great service. Informative and soo willing to help
Couldn't be happier with my experience at Public Storage. Friendly staff, clean facility and reasonable pricing.
Lamm demonstrated good customer skills.
Lena is also super helpful and friendly, which is hard when it's cold and busy and crazy but the facility is always clean and everyone is lovely
Lena was very helpful.
Lena is excellent and very helpful!!!
Thank you Lena for all your help!
Quick service, on site support was helpful and the process to get my unit was very user friendly! Thank you!!!
Lina is awesome and everything is easy. She explained very well and I am happy choose this company
Lena is very helpful and very understanding and she is a very good friend and would recommend anyone to come and rent a storage unit here with her!!!!
I booked my space online and within MINUTES, I had one. You must go and show proof of ID to get access to unit. Thank you for protecting my unit!
Showed up and LemLem took me to my unit and had a tour of the layout! Very cool!
Very spacey and very clean.
Office staff is knowledgeable and great!
I'm happy to know my belongings are secure and protected!
Lemlem and Lena have always taken care of us at this Public Storage. I have upgraded three times here at this location because I truly love the staff here. Even if we were to move to east side or down south, I would still
keep this location because of these two. The location is clean and safe and have never had an issue with any kind of water damage, raw temperatures, or mites/bugs. When they say it’s temperature controlled, they mean it. I couldn’t ask for better service and product. Great job, Lemlem and Lena!
Lena was awesome getting everything setup!
When I accidently left my storage unit open as the building locked down for the night, Lena escorted my friends and I up to my unit and allowed us a few extra minutes to secure everything. Great customer service by everyone there, but extra praise to Lena!
Lemlem was a very helpful employee and got us squared away quickly and professionally.
Lena is the best and was super helpful!
Great service from Lemlem
Lemlem was very helpful!!
Lena and Lemlem were amazing! These ladies are a keeper... Thanks a lot for all your help Lena and Lemlem!
Great service from Lena! Thank you
Lena was absolutely amazing helping me with moving in today!! :) Thank you so much Lena!!!
Lena and Lemlem were amazing! The ladies help me in finding a unit closer to the elevator. Thank you Lena and Lemlem, you ladies are Awesome!!!
Lemlem was amazing! She help me out with finding my unit and making sure I get in okay… thank you Lemlem!
Lena did a great job getting me set up!
Lina was really helpful while we had to store our stuff on really short notice
Lena is pleasure to work with and has fulfilled all my wishes today.
Lena is AmaZing!!!!! As a single mom I would have been lost without her ever calm and reassuring advice and help!
She is invaluable if you ever need to store your things unexpectedly.
Thank You Lena!!!
#afan
Best Location I've seen yet out of all the Public Storage location's. Great Big Parking Garage that is Very accessable for everyone. It's inside too.
Lena is like person i found is care to me thanks guys
Lena is a keeper, she deserves a promotion!!!
Lena is always available and super helpful!!
public storage you got lucky finding Lena and hiring her to work for your company. she is so awesome! she always has a smile on, goes above and beyond for customers. she is always on top of things that are going wrong with the property. There is not enough space to mention all the rest, Public storage needs to give her a promotion she is the best employee i have come across, just wish there was more of her for all the public storages... she is a keeper
Lena was great 👍
Lena is totally awesome!!! She always has a smile when ever I come in. She maintains the property ànd goes above and beyond. She deserves a promotion!
Leanne was great! The facility was clean and access was easy.
Lena was awesome!
Lena she very good with helping me with every thing she is very nice . She deserves a promotion!
Lena, took awesome care of me I had some really stressful times and she just went out of her way and more to help me and every which way she could and I'm so happy and pleased with her that that's why I'm sticking with you guys I mean I was upset that you jacked up my rent a couple times when I've been with you guys for a few years but just having her help me really kept me with you guys thank you so much and have a great day yes
I showed up right before closing (like a jerk), with question about space sizes. Tony was the best, he took care of everything, explained it all clearly, and was a generally helpful good dude. Even found me a better online price, and waited patiently after hours while I got signed up for it. His manager was also friendly and helpful too.
Lena was Awesome!!! She needs a promotion, she is a keeper!!!
Lena was super efficient and helpful
Lena took very good care of us!
Lena is wonderful - knowledgeable, caring, polite, helpful, cheerful. Wish I could give even more stars!
Lena is awesome
Elma is very patient and nice to me. She deserves 5 stars
Got a space for temporary time. Lena helped me out. Great customer service! Answered all my questions and was very informative and friendly! Great service! Thank you!
Lena and team have done a great job helping me figure out various problems that have arisen during our stay at Public Storage. Would definitely recommend storing here if you have the need! Thanks Lena!
Lena is great!!
Lena and Lemlem were just wonderful ladies that took real good care me. Great job ladies!!!
Lena was absolutely amazing!
I’ve rented a half garage from this location for about 4 years now. I love it. It’s always very clean and there is almost always parking close to the elevators. My only complaint is how much they jacked the rent up on me last year. It was about $55/mo for three years, and then out of nowhere it went to $150/mo. I’m ok with rent hikes but you just have to be more gradual about it.
Jenn was awesome...
I had a great experience today getting a unit. Lemlem was very helpful and kind.
Lena did an awesome job
Lena did a great job explaining and giving me the tour. Thank you.
Lena did a great job!
Lena was great!
Lena helped us out and showed us the space. She made sure we understood all the codes and how to navigate the place. Very helpful.
Lena is great and helps me a lot
Lena, good customer service, thank you so much 👍
Lena is a great person. She called me ahead and answered my questions.
I can't thank Lena enough for her extra efforts. After the keys to my storage unit were stolen while abroad, Lena worked with me to ensure I would be able to get into my unit upon returning to Seattle. She also did everything that she said she would, which is a rarity nowadays. Thank you Lena!
Lena was amazing! Changed my unit quick and easy. Less than 5 minutes. Gave me a tour and walked me to my exact unit. Explained the lock and key situation and had a smile the entire time!
Lena did great. Made it so easy to switch to a larger unit!
Lena great customer service smiles from ear to ear thank you
Lena was absolutely wonderful! So helpful and kind 💜
Lena was extremely helpful!
Lena is the best!!!!! Made the whole experience a dream! 5 stars
Greatest
Lena is the best, she helps everything
thanks Charlotte
I had a unit here for 2+ years, facilities are clean and staff is kind. Lena was very helpful during my move out, and provided the friendliest service. Thank you Lena!
Lena was very helpful especially talking with her over the phone and meeting her in person. Great customer service and very patient. I was having a difficult time when I spoke with her on the phone and on site. she was able to help me with the storage unit move with ease. I was more calmer at the end of the conversation than how I was at the beginning. Great person to interact with. Very knowledgeable, kind and great communicator. I am grateful for her help in making my storage unit renting process seamless.
Affordable and great customer service! Lena was amazing to work with during setup. I lost my keys within the first month, and she was able to get my lock changed within a week with a minimal fee of $20ish. Totally worth it!
Lean is an excellent enployee. She goes above and beyond to help her customers the best she can!!! She is a keeper public storage and give her a promotion!
Lena was very nice and helpful… she really knows what she is doing… give her a raise or promotion!!!
Lena was extremely courteous and patient with us!
Lena was super helpful and patient. Thanks for all your help!
Lena was amazing! Very gracious and patient helping me with paperwork. The facility is modern and clean with easy access.
Lena did an amazing job, very helpful and friendly! Went above and beyond to get us exactly what we wanted. Thank you!
Needs more lighting facilities inside the storage space
Charlotte is amazing! The patience and dedication to explain everything that you need and make sure you are all set into your space is incredibly. Excellent customer service given for an excellent person. I highly recommend this place, I feel secure and well taken care of.
Buyer Beware! Access Hours and Locks are an Issue!!!
My experience with Public Storage Seattle 9701 Aurora Ave N, Seattle, WA 98103 on August 31st 2022.
Access hours are not convenient as the are 6 AM to 6PM. The hours should be to at least 8PM at the least and preferably 10PM if not. 6AM to 6PM for the average person with an 8 - 5 job really doesn’t work. What It means more is you have my stuff hostage until I can access it on the weekends.
Secondly the lock situation at the 9701 Aurora Ave N, Seattle, WA 98103. The website states that all units need to have a lock. Reading further it states that the location offers premium locks at a “small fee”. What it breezes over is that at some locations only take Public Storage’s “UHaul” proprietary cylinder lock. None of your padlocks will work on their system. The “small fee” of $25 dollars, “not small”, is required by them to rent your unit unless you can provide one of your own. This is a proprietary cylinder lock that only works on their doors, no one will have this lock unless they have been through this process before. The advertised rent was $35 for the first month add $25 required dollars for the proprietary lock makes the first month $60 plus tax and fees not $35.
This is not truthful advertising. Truth in advertising should read $60 for your first month and whatever dollars per month thereafter. Experiencing this felt like an illegal bait and switch scheme and really made me upset.
I have rented my fair share of storage units during my life and this is the first time I have encountered ridiculous hours of operation or a proprietary lock system scheme that makes you spend money on equipment you can’t use any other place than at the storage facility.
The Good:
1. Clean
2. Well lit
3. Airconditioned
4. Secure
5. Polite and Professional Staff
The Bad:
1. Proprietary Lock Scheme
2. Hours of Operation 6Am to 6PM
3. Elevators have a keypad system that times out too quickly.
4. Not enough carts “Only 6” available.
5. Restrooms needed keys “should have keypad and code”
6. Only one set of entrance and exit gates were operational. I had to three point turn a moving truck after trying to exit the facility.
I’m sure you can tell I am very disappointed and upset by all of this. If it weren’t for the hour of the day and having no other options, I would have chosen a different facility. I was able to finish the move with two minutes to spare. The whole experience left me feeling frustrated, cheated, and angry.
This is the best bang for your buck in the area. Easy access to carts, helpful staff, secure building. Like their texting and online functionality - the way renting a unit should be. I'll be using them again!
Lena was great answered all questions.
Update/tip: if you have renters or homeowners insurance that covers off site units, you don't need to purchase the orange door insurance! You also don't need to provide proof of it- just tell them you have it and you're all set!
Austin was very helpful when we got locked out of our smart lock unit. Austin went above and beyond to help us attempt to get into our locker
Moving items for a month to wait for a lease, Austin was very helpful in facilitating the process!
Shout out to Austin for being helpful and understanding.
Austin was a good help!
my grandma just passed and we had to move all of her stuff into a storage unit, but thanks to Lena she made our day a lot better by making the entire process super easy and quick. i’ll never forget you Lena, thank you so much !!
LENA!! you were like an angel sent from above…you seriously made mine and my twin brothers day and made this process a million times easier. Thanks girl <3
This review goes out to my girl Lena!! She made our check-in process for me and my twin sister so easy and had us setup with a storage unit in no time. If you’re there make sure you find her ASAP.
Cool place
Thank you so much to Austin and Kathy for helping us out today! Great service!
Charlotte did a great job with concise and helpful information!👍
Austin was great to work with! Super easy to get set up with a transfered unit.
Lena is absolutely amazing! She went above and beyond to make sure that my experience was awesome and is also just a really nice person. 10/10 recommend!
This review is for both this location and specifically Lena!
Lena at the front desk/rental area was so helpful. It was my first time at this location helping a friend clear out their locker and Lena not only took time to help us switch to the new app but also she took the initiative to come up with us and ensure to replace the battery for the electronic lock as we hadn't visited the locker in a while, she suspected the battery may have needed replacement.
As we mentioned we were clearing the locker out she also outlined future instructions for us about what to do once we are finished.
Lena was amazing!
Location -
there is a drive in garage entrance with about 15 parking spots for vehicles. The garage can also accommodate a few moving trucks and vans. Locker facility looked well maintained, elevators and storage units all seem to be well updated to electronic security.
Lena was super helpful every time I came by my unit, I really appreciate you Lena!! Will definitely consider using this facility again in the future. I’ve rented many storage units and this was the best for sure.
Charlotte and Austin were both great! Super accommodating in dealing with my situation, would recommend to anyone!
I just moved out, and didn’t have any friends or family to assist me at the storage unit. Lena was incredibly sweet and helpful! I managed to get everything taken care of much more simply than if she hadn’t been working there.
Also, I highly recommend buying vacuum sealing mattress space saver bag.
Austin and Lena were awesome and a great help! Best storage Ever!
Place is horrible. Cant get in to unit after 6pm. Service is terrible. Dont order a unit online as they will give you a unit with an 8x8 pole in the middle. Signed up for auto bill pay and their system didnt register it. When you fill out their customer service survey and tell them about issues you get your rent increased.
Lena was very professional, courteous, helpful and she accommodated all my requests. Had a great experience renting out aspace
Fantastic brand new and easily accessible. I just wish they had non office hours for access, other places have access from 6 a.m., as late as 9 p.m., the early morning access would really make getting in and out regularly a breeze
Great sign up experience with Charlotte!
Clean, and secure
Lena was very helpful and nice even though I was late was very impressed with the facility as well.
Charlotte, Lena, and Chester were amazing and wonderfully helpful! Highly recommend!
Lena needs a raise ASAP - I don't know what she makes, but it's nowhere near enough. She goes above and beyond...in everything that she does to hold down this absolute fortress. Please don't lose her by undervaluing her excellent work!
Lena has been a great help from start to finish. She is patient and accommodating! And I feel safe putting my stuff here under her watch!
Had a nice checkin experience with Lena, will update depending on how the long term rental goes!
Lena was great!
Lena was a very nice and big help ,thank you so much
Clean, friendly, and convenient
Lena was such an amazing help! I made a mistake that she helped me correct and was exceptionally kind and knowledgeable.
Lena and Chester are great. Spoke to me on the phone during the process and made me feel welcome
Lena was great!
I like the indoor parking but getting a cart is a headache now.
At first the carts were just there to use. Then they locked them up and you had to go to the office to get a key, except sometimes nobody in the locked office so had to wait
Now the carts are supposed to be on each floor but they are not sometimes so need to search around or stand around and wait
Lena was very nice and helpful throughout the whole move in process!
Lena did a phenomenal job!!! She deserves 10 stars!!!
Lena did great!
They keep the facility clean, and the units/equipment/elevators are well-maintained.
Lena's Awsome she handled everything wonderfully give her a raise.
Charlotte helps me with the move in.She is very nice and friendly！
Charlotte and chester thank you very much!!
Chester was very professional. He knew exactly what I need. Very curious individual and he sold me the right materials. Will rent again from Public Storage. Good Job. Great service.
LENA!! She needs to be the boos!! 👍🏻
Charlotte was super helpful and professional. She did a great job explaining my options and got me the perfect solution for my needs.
Lena was great, a great person to deal with
Good customer service. Lena was very helpful help me figure out a problem with the App. And storage unit. Thanks Lena
Just moved out! It couldn’t have been an easier process. I’ve been here 7 months storing things — now I’m in a bigger space and can use my furniture!
Thank you Lena for being so helpful! Everyone in the team here has been so helpful with each interaction.
Will use this location again in the future if needed!
Lena gives Awesome customer service... public storage is lucky to have her... she deserves a promotion!!!
Charlotte:) is a Rockstar!!! girl in office. Facility new and clean. Only drawback is there's not enough flatbed carts, but other than that I'm impressed.
Charlotte was very helpful and fun!!
Charlotte was courteous, helpful, and got me set up quickly! The facility is well maintained, secure, and makes accessing your unit painless.
Chalmette was just wonderful in her approach to dealing with my personal needs.
Easy to move I'm and out. Charlotte was wonderful helping me check out.
Lena and Chester were the best customer service reps I've ever seen at a storage unit.
Beware of significant price increases that appear out of the blue. I was notified that the rent for my space was changing from $181 to $231---a 28% increase---from one month to the next (after just six months of being there). When I asked why, I was informed that the company "uses algorithms" and decides what it is going to charge you based on the market value of the space. They use the month-to-month agreement against you to allow them to rapidly increase the price once you're in and a great deal of effort has already been expended. This is a particularly despicable practice, because those renting space, who may or may not have a lot of time or extra resources, must move all of their belongings out within the following 30 days to avoid paying the significantly increased rate.
(Update: The friendly staff at the storage facility were able to get the rent increase postponed by 3 months to allow me a bit more time to complete the move-out. This appears to be one of those instances where hard working, well-meaning local staff are held hostage to cold corporate policies.)
I wish I could give 4 stars because I like the manager, Marie, so much!! My issues were with the building and Public Storage, as a company, and so much of that is out of the control of the staff. I had ongoing issues with the elevators and app / door locks.When I moved in, there was only one functioning elevator and it resulted in me renting a second unit on the ground floor for the sake of time. I ended up moving to another storage facility down in SeaTac, which has turned out to be a rat-infested dump.
The good: This storage facility is clean. I never felt unsafe here as a customer. There is covered parking and free carts to borrow (1 per household). There is an on-site restroom, even if you must go to the office and get a key or have them come unlock it for you. The people who work there are very nice and I learned some helpful self-defense techniques from Marie. Marie didn't hold it against me when trying to fix the app on my behalf caused her whole system to crash over a weekend. She is awesome! While I certainly pay less in SeaTac, I miss the convenience of this location, the cleanliness and safety. Staff do rounds and really keep an eye on things.
The not-so-great: Be aware that the shape of 5x10 units is narrow (it's not the same as a 10x5). It can be tricky to access items in the unit and take longer to pack/unpack. The elevators are unreliable and the app to unlock the doors can be, as well. There are restrooms, though they are locked due to local crime and the only available one is on the ground floor (it still requires a key from the front door). The hours of access are limited. As a company, Public Storage offers great introductory rates but then raises them (this is pretty common) so don't get too comfortable if you're on a tight budget. Ask questions. While the facility was new and clean when I was a customer, I did see people storing bulk amounts of food and water in their units. I know now, due to my experience at the place in SeaTac, that this attracts rodents. I hope management is keeping an eye on this and investing in preventative services.
Lena was very profesional and very helpful...
Lena was great
Lena has been exceptionally good in helping us to cut the key of our locker.
Lena was amazing! I’d give 6 stars if I could. Super helpful and made the whole experience fantastic!!
Lena did an awesome job helping us close out our unit!
Thank you!!
Chester and Lena both gave me fantastic help. Very pleasant, professional, and courteous.
Lena and Chester did a great job helping me move in.
Lena was great
Lena was a fantastic and very helpful
Lena is so helpful! Thankful that she is the manager here at our storage location. She is a great person to work with
Lena was fantastic help
Lena was very helpful very nice best customer service this is the perfect storage
Lena was awesome and helped me out today!
Lena was very helpful!!
Lena was super helpful.
Lena was awesome!!
Charlotte gave awesome customer service and walked me through everything - great experience!
Charlotte was very helpful .
Thank you
Lynn
Lena was awesome, super helpful and extremely nice.
Nice service!
I originally gave the place 5 stars when i checked in. Building and units are new… place is nice. However today my rating dropped to 3 stars. Mainly due to disappearing staff who locked up the office and left leaving customers waiting to return and get carts. Then when the employee returned they were rather rude about everything. Its a nice facility… too bad the staff is not as nice.
Clean, easy to use, ready to go for our storage! Lena was so nice and so helpful!
Lena was awesome! Really appreciated her positive attitude!
Lena was outstanding and very friendly
Lena was wonderful, helpful, friendly. I am happy to have rented with you.
Lena was awesome and helped out last minute
I was shocked at how secure this facility is. You have to have your access code to open the gate, and the office is inside the facility. The customer service was excellent ( I should have read all of the details from the text message I received from renting online...so user error.) It was super easy to get a cart because you have to check them out. I have been at facilities where the carts are MIA because folks leave them wherever. The storage is super clean and does not smell. My last storage unit had a wood floor and wood storage. There were fragrance items everywhere, which covered up the must., and my stuff smelled when I pulled it out. Anyway, this place is over the top secure, and super clean. Also, it is reasonable priced. I am very happy that I chose this place, and I highly recommend it.
Lena and Chester were great. The facility is clean.
Lena and Chester are amazing!
Lena was super helpful! I really appreciate her help!
Most amazing customer service I've ever experienced.
Lena is the most amazing most helpful person I have met in the last year being here in Seattle.
Thanks a million
Lena was great
Lena was super helpful and informative!
Lena did a great job helping me today. Was very knowledgeable and friendly.
Lena was awesome! She laughed at all my jokes and was a blast to do my rental with!!! I say give her a raise!
Lena was great. She alerted us to a problem in our unit so we could take care of it promptly.
Charlotte was really helpful
Charlotte is good. Thank you
Charlotte was efficient and delightful. Greatly helpful!
Charlotte-awesome customer service
Would recommend her to any prospective clients
The office called at 12pm because I missed my move-in this morning I lost tack of time packing. I told her I could make it at 12:30 so she put me down at 12:30pm. When I arrived at 12:29pm I saw an employee at the office so I parked my car in front of the office and tried the door but was already locked with a sign said they will be back at 1:30. I understand people take breaks and stuff and I would’ve appreciated a heads-up.
Charlotte is amazing and was so helpful loved and appreciated my experience!
Charlotte is doing a great job and was very friendly. Give her some help and a raise!!!
Charlotte was amazing! She's for keeps for sure!!! Thank you Charlotte!
Great help charttlet
Chararlotte was friendly and helpfull
Very nice, marie picture perfect customer Service. Thanks, very much.