Public Storage Self-Storage Units at 9701 Aurora Ave N, Seattle, WA

Regina was incredible, sweet, kind ,caring and extremely professprosess.

Recently moved and had to switch to a larger storage unit. I was so anxious about the switch, but Haley made the process so easy! Excellent customer service 👏

An employee, Haley, helped me yesterday. I’m not very tech savvy and she was very patient with me until we got my problem figured out. Thanks Haley!

Haley was super helpful explained the vacate process and spent time helping us get in and out. Very friendly!

Haley at 9701 Aurora Public Storage excelled at customer service. She demonstrated clear, friendly and professional communication about the process of changing my lock. I wish more businesses had excellent representatives like Haley!

Regina was awesome today! Friendly, informative and very knowledgeable. Wish everything about our move was this easy. She definitely went above and beyond!

Lena helped me today! She was Amazing! She’s a golden one

Lemlem provided us with a great customer service. Super nice and friendly, made our visit super easy.

I scheduled a reservation for a 10'x10' unit, paid a lock fee, administration fee, and the $1 first month rent cost. To my surprise, I was assigned a unit that was already locked up with a yellow tag on it, meaning "delinquent tenant". They gave me somebody else's unit... I tried asking for help from the front desk lady, and she claimed that she had no idea what this was and needed to call her manager to get it figured out. I was supposed to be swapped to another unit/location, but I was told to call corporate figure this out since she was 'too busy' helping other guests. Keep in mind that it's already 5:40PM and they close in twenty minutes. I was constantly transferred over to different lines, with none of them being able to help my specific case. Finally, after reaching the refund team, they were able to file a request to refund my payments, but NOT including the $30 administration fee because it's "un-refundable". The best part? My request was denied, and I was again transferred to multiple different lines to get my refund figured out. I was told multiple times that my administration fee is unable to be refunded, even though I was literally given an unusable unit. Still waiting on this refund to happen. Can't believe I wasted my time with this company. UPDATE: They refunded me $22.04 for the lock that I never even received in the first place! Still hoping that the other $45 magically comes into my pocket soon.

Lena help me today, finding the right storage unit and I am using keyless lock which works fine. Appreciate her kind attention!

Lena was so great at showing me around the units and helping with the key!! She’s the best!!!

The officer Lena is so kind and patient, she answered all of my questions with positive attitude. Thank you for your service and helping!

Regina is incredibly knowledgeable, kind and made my move in as stress free as possible! First time using a storage unit, and the experience has been great!

Very easy set up and good access. Haley was incredibly kind and helpful in setting everything up for me and answering all my questions.

Haley helped me get a storage rental for me and my friend, very friendly and fast!

A+ CUSTOMER SERVICE!! REGINA IS AMAZING!! HER ENERGY AND WILLINGNESS TO HELP IS THE BEST I HAVE EVER SEEN IN ANYONE!! AT A PLACE THAT CAN BE A LITTLE HECTIC AND STRESSFUL SHE BRINGS A SMILE AND A SENSE OF EASE!! SHES OUR FAVORITE!! THANKS REGINA!! PUBLIC STORAGE IS LUCKY TO HAVE YOU!!

Amazing staff that helped make registering and moving-in effortless. Special credit to Haley who was exceptionally knowledgable and patient with my endless questions about technicalities.

Customer service was great! The building is new and well taken care of. Regina, the manager, showed me a few different units and helped me choose the one that was best for me. I definitely suggest this place because it's quick, easy, and very accessable.

This is the newer of the facilities in the area and it’s great to be able to load/unload indoors especially in rainy Seattle. Regina who worked there was very courteous and informative about my options and definitely showed a lot of patience teaching me how to use the apps to unlock the units that don’t require storage keys. I would recommend this place to store your things. They also have hand carts that make moving so much more easy!

Great property manager!!

Fantastic property manager!!! She is the best. Rent here!

Pretty simple sign up online and set you up within electronic access so no keys to lose or fiddle with

Regina was knowledgeable and very courteous. Thanks!

Great facility. Great security. Clean and well maintained. Regina and Lomlem have been great help and very welcoming!

Regina is an absolute rock star! Extremely kind, informative, and helpful. She patiently helped me sort out the mess I made by renting a too-small-unit for myself. The situation would have been so much more stressful had it not been for Regina.

Regina is one wonderful! Rent here; you're definitely in good hands. Everything is clean and well maintained. Feels safe and secure.

**Update on 7/7/23 below** Within about 8 hours of my original post, the district manager I originally spoke in April contacted me. He apologized for the issues and provided written confirmation that everything was corrected. Moved from 1 to 4 star overall. **Original review on 7/7/23 below** Using their website via Google ad promo’s, I reserved a unit for mid April (this review is about 10 weeks after the fact). The unit said “5’ X 5’ Small” to which I read as 5 feet wide and 5 feet tall. So, I secured said unit for the discounted rate offered. My move in date ended up needing to be pushed back a day or two, so I felt it was best to contact them to update. When I connected with a woman there, they informed me my unit was a “locker”… this wouldn’t meet my needs nor expectations for the reservation I made. After reviewing other options they had, I was forced to cancel my reservation. She said the rental amount would be refunded but the $29 admin fee couldn’t be. I asked to speak with their manager and eventually did. I wish I could remember his name, but he called me from what I believe to be his personal cell phone. Or work cell, either way, I appreciated his efforts. I explained what happened and how what I thought I reserved did not match what I actually did. He understood and said he would refund/waive the admin fee. Fast forward to early June, I receive a letter from some random debt collection company stating they “took over” the debt I owed. Following their options to dispute, I eventually received in email from them stating they no longer were involved with the debt. Huh? Let’s also stop and realize that Public Storage felt it necessary to send “my debt” to a collection agency after, at most, 70 days had passed. Their systems didn’t consider or realize I never utilized a storage unit. Nor step foot on their property. But oh boy, that admin fee is so delinquent it’s time a collection agency buys it for pennies on the dollar… I decided to look in to Public Storage more and realized I still had an active “account” with them and a balance owed of $29! And was on “auto pay” with my debit card info saved. Yet they never processed said admin fee even though it was to be waived? To be potentially impacting my credit score over this is ridiculous and ignorant. If 0 stars was an option, that is what I would select. Confusing advertising. Debt collectors contacting me over $29 that a “regional manager” told me was reversed. Total waste of time and inconsiderate. I’ve used PS before. Never again. Get your CRM, workflows and SOP’s updated. There is zero excuse for this ti have happened.

Lem and Regina are the Best, they took care of our needs and our problems with patience and understanding.

Regina was exceptional in helping us with the rental process. Very friendly and professional. The facility is very clean and seems very secure.

Regions provided exceptional service. Thorough, not rushed. Excellent and personable.

LemLem and Regina are AWESOMELY great staff and very helpful. I’m grateful to have met both.

I just can’t thank Regina enough! I wish Google have 10 stars that I can rate for her. It’s our first time moving a queen size mattress without movers. We had no idea how to tie the mattress on our car right. She helped us through out the whole time for almost 30 mins and make sure the mattress was tied steadily. Without her, we would just get stuck in a dilemma - can’t move or maybe drive when unaware of that causing danger. Really really appreciate Regina’s help!

On May 20th, I was helped by the most delightful women in the storage business. I lost the post it note that a hand their names on it but, I do remember the first letter of each of their names, R and L. I booked the wrong size unit and L quickly helped me find and transfer into a new size. The transition/ resign up was smooth and everything was resolved in 15 mins. Thanks for giving great customer service!

Easy transfer of units by Haley. Great service.

Haley and Regina were really helpful in getting my storage unit set up. They went the extra mile to make sure everything was correct.

Regina and Lemlem are awesome. Thanks for your help guys.

Regina was great, clean facility and a great service.

Regina was amazing! Loved this unit when I had it. Thanks guys’

Lemlem gave me good customer service.

Regina was awesome. Quite helpful.

Lemlem was extremely helpful and professional in assisting me with getting my storage unit at this location. When there was a charging error, she caught it even and refunded me some money.

Lemlem was fabulous, and patient gettine set up. This facility is clean and easy access.

Lemlem was a great help getting me into storage & solving a problem with the locking mechanism!

Tukai and Lemlem have been of great help. Prompt reminders, courteous and always helpful! Had no problems at all with my duration of storage. Highly recommend.

Happy to be renting with this place and thanks for Lemlem’s amazing service! :)

Lemlem was amazing. Very kind and helpful, she stayed late to help us out. It is so refreshing to meet people like her. Take care Lemlem:)

LemLem was extremely helpful and kind. The facility is clean and super secure.

Lemlem was an amazing help! So kind and personable. Highly recommend!

Lemlem gave excellent service for our 11 month stay. All of the items we stored were kept in excellent shape.

Tukai ruled. Super helpful and smooth move in!

Anna Lea set my unit up quickly and smoothly. Explained features and process very clearly. Thank you!

Lena set a high standard in customer care for me yesterday when I needed assistance with my lock. Then later she helped me find my missing cell phone. Had I left it in my unit? She volunteered to come up to the unit and call my number. No ring, but now she’s talking to someone who answered my phone! Staff at a nearby store where I had left it. Mystery solved. Thank you Lena for being so willing to help. Mary Erickson

Lena helped me to get in the elevator and to open my unit. She came allyhr way with me. Thank you Lena!

Nice experience, clean facility and helpful staff! Thanks Lemlem for your help!

Can't access after 6pm. What's the point of having a gate code if you can't get in after hours?

Lena is awesome! She helped me locate and operate my unit!!!!!

Lena is a rockstar! Analea is a rocking her new position too!

Annaela, was the most helpful with this experience. Thank you so much!!

Ana Lea and Lena were the BEST!!! so efficient and welcoming, this is an excellent facility

Lemlem was awesome and took great care of me! Thank you for such great customer service.

Lemlem was awesome. Helped out a lot with moving in and out!

Lamlam and staff gives great customer service

Lemlem was very helpful and the process was quick and uneventful

Staff rude and would not honor reservation After initially placing reservation online I received a follow up confirming my move in date. I said I wanted to get unit a few days early before my move date and was told that is not necessary. I'm glad I went with my instincts not to trust them and reserve a couple days early. When I arrived older guy seemed confused and annoyed as I introduced myself and said my reservation time. I had made reservation a month prior for 9X15. He said they didn't have any 9X15 available. He then proceed say I could still have next closest size 10X15 at current rate which was 50% higher. I asked if they could honor the reservation price since he already admitted it is close to the same size and reservation fine print says approximate sizes and he said no. I called their customer support hotline and they also said they could do nothing to honor reservation price as said no unit available and instead blamed their website.

Lena was amazing and helped me get a new lock when I didn’t have my key! Great customer service

Lena is awesome! We needed a cart and she ran down to get a cart for us… now that is what I call good quality service! You Rock lena!!!

Lemlem was very patient and showed me three different units. I received excellent service!

Lena was awesome and took great care of me! Thank you for such great customer service!

Lemlem and lena helped me finalize my move out. I had a good experience dealing.

Lina and LemLem were awesome and helped me get checked in / set up!

Lemlem is very helpful.

Leena the property manager was so kind! She allowed my husband and I time before she closed down the place to move our belongings and bed frames and mattresses up to our unit! She even helped us load and steer the pallets up the elevator, through the halls and up to our unit and gave us good advice on how best to store things! We had only 1 week to pack and move out of our home and were going homeless so this step of a storage unit and a kind Mananger had really helped put our minds at ease! We are so blessed this storage is so close to the house we are moving from and we are relieved our precious belongings are safe here! The prices are affordable as well!

Update- My original review was posted about a month after I got my unit. I had given Public Storage a 4-star rating. At this time, I thought I had a great unit with a nice price. The monthly fee started at $95. My current rate is now $210. It's awful and basically extortion. I think the biggest problem I have with the constant price increases is the fact this place has almost NO overhead. Theres only a handful of employees. They don't ship anything. They don't have fuel costs. No real real costs outside of paying for the huilding and electricity. Nothing. This is raising the price for the sake of corporate greed. I'll definitely be moving my stuff out and back to uhaul. The costs didn't increase ONCE in the 2 years I had my stuff in a Uhaul storage unit.

Lena did really well and served us with a smile

Lena ws really helpfully at explaining things we had questions about and made it really easy to applied for storage

Lena was awesome! She was super friendly and very helpful for us!

Lena, off Aurora, was a complete joy to work with and got us all set up on our unit. Thank you Lena.

Lena was awsome

Skylar and Lena were awesome, great facility with lots of options

Lena was fast and friendly setting up my storage unit! Thanks again

Skyler did a great job taking care of me today!

I had doubts about storage facilities in the Seattle Area -- many do not offer weekend access or have limited hours. Not this place. It's open 7 days a week, open till late in the evening. I came across Public Storage back in Jan. But no matter how good something looks online, it's always advisable to actually visit the site and meet the manager and staff before signing on. I was able to get to their address on Aurora Ave. It was close to my house. There is convenient and ample parking. Lena, the store manager, made me feel comfortable right away. She followed the current protocols of mask-wearing, social distancing, and use of hand sanitizer, which is available to anyone in various areas of the building. Lena is on top of her game; she really knows her business, quickly quoting unit prices, making eye-to-eye contact, and going over the steps to secure a rental from A to Z. She took the time to give me a tour of the building. Safety is always an issue, and I am glad that the facility has monitors and gated access throughout. I like that they can discount the unit if you provide your own insurance to cover property loss or damage. Their rentals are month-to-month; you are not locked into any long-term contract. There is even a public restroom in the facility. I recommended the storage to my parents primarily because of the store manager, and they now store their stuff here as well. They could not have been happier with the service they received from the manager. Overall, you could not find a better place where the employees go above and beyond, making this rental storage facility a worthwhile experience for everybody. Thank you, Lena.

Lemlem great service. Informative and soo willing to help

Lemlem & Lena were amazing and helped us get all situated!

Lamm demonstrated good customer skills.

Couldn't be happier with my experience at Public Storage. Friendly staff, clean facility and reasonable pricing.

Lena was very helpful.

Lena is also super helpful and friendly, which is hard when it's cold and busy and crazy but the facility is always clean and everyone is lovely

Lena is excellent and very helpful!!!

Lena was awesome getting everything setup!

Lemlem and Lena have always taken care of us at this Public Storage. I have upgraded three times here at this location because I truly love the staff here. Even if we were to move to east side or down south, I would still keep this location because of these two. The location is clean and safe and have never had an issue with any kind of water damage, raw temperatures, or mites/bugs. When they say it’s temperature controlled, they mean it. I couldn’t ask for better service and product. Great job, Lemlem and Lena!

I booked my space online and within MINUTES, I had one. You must go and show proof of ID to get access to unit. Thank you for protecting my unit! Showed up and LemLem took me to my unit and had a tour of the layout! Very cool! Very spacey and very clean. Office staff is knowledgeable and great! I'm happy to know my belongings are secure and protected!

Lena is very helpful and very understanding and she is a very good friend and would recommend anyone to come and rent a storage unit here with her!!!!

Lina is awesome and everything is easy. She explained very well and I am happy choose this company

Thank you Lena for all your help! Quick service, on site support was helpful and the process to get my unit was very user friendly! Thank you!!!

Lemlem was a very helpful employee and got us squared away quickly and professionally.

When I accidently left my storage unit open as the building locked down for the night, Lena escorted my friends and I up to my unit and allowed us a few extra minutes to secure everything. Great customer service by everyone there, but extra praise to Lena!

Lemlem was very helpful!!

Great service from Lemlem

Lena is the best and was super helpful!

Lemlem was amazing! She help me out with finding my unit and making sure I get in okay… thank you Lemlem!

Lena and Lemlem were amazing! The ladies help me in finding a unit closer to the elevator. Thank you Lena and Lemlem, you ladies are Awesome!!!

Lena was absolutely amazing helping me with moving in today!! :) Thank you so much Lena!!!

Great service from Lena! Thank you

Lena and Lemlem were amazing! These ladies are a keeper... Thanks a lot for all your help Lena and Lemlem!

Lena did a great job getting me set up!

Best Location I've seen yet out of all the Public Storage location's. Great Big Parking Garage that is Very accessable for everyone. It's inside too.

Lena is AmaZing!!!!! As a single mom I would have been lost without her ever calm and reassuring advice and help! She is invaluable if you ever need to store your things unexpectedly. Thank You Lena!!! #afan

Lena is pleasure to work with and has fulfilled all my wishes today.

Lina was really helpful while we had to store our stuff on really short notice

Lena is a keeper, she deserves a promotion!!!

Lena is like person i found is care to me thanks guys

public storage you got lucky finding Lena and hiring her to work for your company. she is so awesome! she always has a smile on, goes above and beyond for customers. she is always on top of things that are going wrong with the property. There is not enough space to mention all the rest, Public storage needs to give her a promotion she is the best employee i have come across, just wish there was more of her for all the public storages... she is a keeper

Lena is always available and super helpful!!

Lena was great 👍

Lena is totally awesome!!! She always has a smile when ever I come in. She maintains the property ànd goes above and beyond. She deserves a promotion!

Leanne was great! The facility was clean and access was easy.

Lena she very good with helping me with every thing she is very nice . She deserves a promotion!

Lena was awesome!

Lena, took awesome care of me I had some really stressful times and she just went out of her way and more to help me and every which way she could and I'm so happy and pleased with her that that's why I'm sticking with you guys I mean I was upset that you jacked up my rent a couple times when I've been with you guys for a few years but just having her help me really kept me with you guys thank you so much and have a great day yes

Lena was Awesome!!! She needs a promotion, she is a keeper!!!

I showed up right before closing (like a jerk), with question about space sizes. Tony was the best, he took care of everything, explained it all clearly, and was a generally helpful good dude. Even found me a better online price, and waited patiently after hours while I got signed up for it. His manager was also friendly and helpful too.

Lena was super efficient and helpful

Lena took very good care of us!

Lena is awesome

Elma is very patient and nice to me. She deserves 5 stars

Lena is wonderful - knowledgeable, caring, polite, helpful, cheerful. Wish I could give even more stars!

Got a space for temporary time. Lena helped me out. Great customer service! Answered all my questions and was very informative and friendly! Great service! Thank you!

Lena and team have done a great job helping me figure out various problems that have arisen during our stay at Public Storage. Would definitely recommend storing here if you have the need! Thanks Lena!

Lena is great!!

Lena was absolutely amazing!

Lena and Lemlem were just wonderful ladies that took real good care me. Great job ladies!!!

I’ve rented a half garage from this location for about 4 years now. I love it. It’s always very clean and there is almost always parking close to the elevators. My only complaint is how much they jacked the rent up on me last year. It was about $55/mo for three years, and then out of nowhere it went to $150/mo. I’m ok with rent hikes but you just have to be more gradual about it.

Jenn was awesome...

I had a great experience today getting a unit. Lemlem was very helpful and kind.

Lena did an awesome job

Lena helped us out and showed us the space. She made sure we understood all the codes and how to navigate the place. Very helpful.

Lena was great!

Lena did a great job!

Lena did a great job explaining and giving me the tour. Thank you.

Lena, good customer service, thank you so much 👍

Lena is great and helps me a lot

Lena is a great person. She called me ahead and answered my questions.

I can't thank Lena enough for her extra efforts. After the keys to my storage unit were stolen while abroad, Lena worked with me to ensure I would be able to get into my unit upon returning to Seattle. She also did everything that she said she would, which is a rarity nowadays. Thank you Lena!

Lena did great. Made it so easy to switch to a larger unit!

Lena was amazing! Changed my unit quick and easy. Less than 5 minutes. Gave me a tour and walked me to my exact unit. Explained the lock and key situation and had a smile the entire time!

Lena was absolutely wonderful! So helpful and kind 💜

Lena great customer service smiles from ear to ear thank you

Lena is the best!!!!! Made the whole experience a dream! 5 stars

Lena was extremely helpful!

Lena is the best, she helps everything

Greatest

Lena and Lemlem, A terrific team and team members who make my trip to Public Storage one of my favorite destination. lena has been a great instructor for Lemlem. Very patient!!! Both Ladies are always cheerful with a friendly answer to all my questions. This is a rare treat in our hustle bustle times. When I think of Public Storage I think of Lena and Lemlem. Do not let go of them!!! Jim Cole

thanks Charlotte

I had a unit here for 2+ years, facilities are clean and staff is kind. Lena was very helpful during my move out, and provided the friendliest service. Thank you Lena!

Lena was very helpful especially talking with her over the phone and meeting her in person. Great customer service and very patient. I was having a difficult time when I spoke with her on the phone and on site. she was able to help me with the storage unit move with ease. I was more calmer at the end of the conversation than how I was at the beginning. Great person to interact with. Very knowledgeable, kind and great communicator. I am grateful for her help in making my storage unit renting process seamless.

Affordable and great customer service! Lena was amazing to work with during setup. I lost my keys within the first month, and she was able to get my lock changed within a week with a minimal fee of $20ish. Totally worth it!

Lena was very nice and helpful… she really knows what she is doing… give her a raise or promotion!!!

Lean is an excellent enployee. She goes above and beyond to help her customers the best she can!!! She is a keeper public storage and give her a promotion!

Lena was super helpful and patient. Thanks for all your help!

Lena was extremely courteous and patient with us!

Lena was amazing! Very gracious and patient helping me with paperwork. The facility is modern and clean with easy access.

Lena did an amazing job, very helpful and friendly! Went above and beyond to get us exactly what we wanted. Thank you!

Needs more lighting facilities inside the storage space

Charlotte is amazing! The patience and dedication to explain everything that you need and make sure you are all set into your space is incredibly. Excellent customer service given for an excellent person. I highly recommend this place, I feel secure and well taken care of.

Buyer Beware! Access Hours and Locks are an Issue!!! My experience with Public Storage Seattle 9701 Aurora Ave N, Seattle, WA 98103 on August 31st 2022. Access hours are not convenient as the are 6 AM to 6PM. The hours should be to at least 8PM at the least and preferably 10PM if not. 6AM to 6PM for the average person with an 8 - 5 job really doesn’t work. What It means more is you have my stuff hostage until I can access it on the weekends. Secondly the lock situation at the 9701 Aurora Ave N, Seattle, WA 98103. The website states that all units need to have a lock. Reading further it states that the location offers premium locks at a “small fee”. What it breezes over is that at some locations only take Public Storage’s “UHaul” proprietary cylinder lock. None of your padlocks will work on their system. The “small fee” of $25 dollars, “not small”, is required by them to rent your unit unless you can provide one of your own. This is a proprietary cylinder lock that only works on their doors, no one will have this lock unless they have been through this process before. The advertised rent was $35 for the first month add $25 required dollars for the proprietary lock makes the first month $60 plus tax and fees not $35. This is not truthful advertising. Truth in advertising should read $60 for your first month and whatever dollars per month thereafter. Experiencing this felt like an illegal bait and switch scheme and really made me upset. I have rented my fair share of storage units during my life and this is the first time I have encountered ridiculous hours of operation or a proprietary lock system scheme that makes you spend money on equipment you can’t use any other place than at the storage facility. The Good: 1. Clean 2. Well lit 3. Airconditioned 4. Secure 5. Polite and Professional Staff The Bad: 1. Proprietary Lock Scheme 2. Hours of Operation 6Am to 6PM 3. Elevators have a keypad system that times out too quickly. 4. Not enough carts “Only 6” available. 5. Restrooms needed keys “should have keypad and code” 6. Only one set of entrance and exit gates were operational. I had to three point turn a moving truck after trying to exit the facility. I’m sure you can tell I am very disappointed and upset by all of this. If it weren’t for the hour of the day and having no other options, I would have chosen a different facility. I was able to finish the move with two minutes to spare. The whole experience left me feeling frustrated, cheated, and angry.

This is the best bang for your buck in the area. Easy access to carts, helpful staff, secure building. Like their texting and online functionality - the way renting a unit should be. I'll be using them again!

Lena was great answered all questions. Update/tip: if you have renters or homeowners insurance that covers off site units, you don't need to purchase the orange door insurance! You also don't need to provide proof of it- just tell them you have it and you're all set!

Moving items for a month to wait for a lease, Austin was very helpful in facilitating the process!

Austin was very helpful when we got locked out of our smart lock unit. Austin went above and beyond to help us attempt to get into our locker

Austin was a good help!

Shout out to Austin for being helpful and understanding.

This review goes out to my girl Lena!! She made our check-in process for me and my twin sister so easy and had us setup with a storage unit in no time. If you’re there make sure you find her ASAP.

my grandma just passed and we had to move all of her stuff into a storage unit, but thanks to Lena she made our day a lot better by making the entire process super easy and quick. i’ll never forget you Lena, thank you so much !!

LENA!! you were like an angel sent from above…you seriously made mine and my twin brothers day and made this process a million times easier. Thanks girl <3

Cool place

Thank you so much to Austin and Kathy for helping us out today! Great service!

Austin was great to work with! Super easy to get set up with a transfered unit.

Charlotte did a great job with concise and helpful information!👍

Lena is absolutely amazing! She went above and beyond to make sure that my experience was awesome and is also just a really nice person. 10/10 recommend!

Lena was super helpful every time I came by my unit, I really appreciate you Lena!! Will definitely consider using this facility again in the future. I’ve rented many storage units and this was the best for sure.

This review is for both this location and specifically Lena! Lena at the front desk/rental area was so helpful. It was my first time at this location helping a friend clear out their locker and Lena not only took time to help us switch to the new app but also she took the initiative to come up with us and ensure to replace the battery for the electronic lock as we hadn't visited the locker in a while, she suspected the battery may have needed replacement. As we mentioned we were clearing the locker out she also outlined future instructions for us about what to do once we are finished. Lena was amazing! Location - there is a drive in garage entrance with about 15 parking spots for vehicles. The garage can also accommodate a few moving trucks and vans. Locker facility looked well maintained, elevators and storage units all seem to be well updated to electronic security.

Charlotte and Austin were both great! Super accommodating in dealing with my situation, would recommend to anyone!

I just moved out, and didn’t have any friends or family to assist me at the storage unit. Lena was incredibly sweet and helpful! I managed to get everything taken care of much more simply than if she hadn’t been working there. Also, I highly recommend buying vacuum sealing mattress space saver bag.

Austin and Lena were awesome and a great help! Best storage Ever!

Place is horrible. Cant get in to unit after 6pm. Service is terrible. Dont order a unit online as they will give you a unit with an 8x8 pole in the middle. Signed up for auto bill pay and their system didnt register it. When you fill out their customer service survey and tell them about issues you get your rent increased.

Lena was very professional, courteous, helpful and she accommodated all my requests. Had a great experience renting out aspace

Great sign up experience with Charlotte!

Fantastic brand new and easily accessible. I just wish they had non office hours for access, other places have access from 6 a.m., as late as 9 p.m., the early morning access would really make getting in and out regularly a breeze

Clean, and secure

Lena was very helpful and nice even though I was late was very impressed with the facility as well.

Charlotte, Lena, and Chester were amazing and wonderfully helpful! Highly recommend!

Lena needs a raise ASAP - I don't know what she makes, but it's nowhere near enough. She goes above and beyond...in everything that she does to hold down this absolute fortress. Please don't lose her by undervaluing her excellent work!

Lena has been a great help from start to finish. She is patient and accommodating! And I feel safe putting my stuff here under her watch!

Had a nice checkin experience with Lena, will update depending on how the long term rental goes!

Lena was a very nice and big help ,thank you so much

Lena was great!

Clean, friendly, and convenient

Lena was such an amazing help! I made a mistake that she helped me correct and was exceptionally kind and knowledgeable.

Lena and Chester are great. Spoke to me on the phone during the process and made me feel welcome

Lena was great!

I like the indoor parking but getting a cart is a headache now. At first the carts were just there to use. Then they locked them up and you had to go to the office to get a key, except sometimes nobody in the locked office so had to wait Now the carts are supposed to be on each floor but they are not sometimes so need to search around or stand around and wait

Lena was very nice and helpful throughout the whole move in process!

Lena did great!

Lena did a phenomenal job!!! She deserves 10 stars!!!

Lena and Chester were very helpful! Highly appreciate their assistance.

They keep the facility clean, and the units/equipment/elevators are well-maintained.

Lena's Awsome she handled everything wonderfully give her a raise.

Charlotte and chester thank you very much!!

Charlotte helps me with the move in.She is very nice and friendly！

Chester was very professional. He knew exactly what I need. Very curious individual and he sold me the right materials. Will rent again from Public Storage. Good Job. Great service.

LENA!! She needs to be the boos!! 👍🏻

Charlotte was super helpful and professional. She did a great job explaining my options and got me the perfect solution for my needs.

Lena was great, a great person to deal with

Just moved out! It couldn’t have been an easier process. I’ve been here 7 months storing things — now I’m in a bigger space and can use my furniture! Thank you Lena for being so helpful! Everyone in the team here has been so helpful with each interaction. Will use this location again in the future if needed!

Good customer service. Lena was very helpful help me figure out a problem with the App. And storage unit. Thanks Lena

Lena gives Awesome customer service... public storage is lucky to have her... she deserves a promotion!!!

Charlotte was courteous, helpful, and got me set up quickly! The facility is well maintained, secure, and makes accessing your unit painless.

Charlotte was very helpful and fun!!

Charlotte:) is a Rockstar!!! girl in office. Facility new and clean. Only drawback is there's not enough flatbed carts, but other than that I'm impressed.

Chalmette was just wonderful in her approach to dealing with my personal needs.

This public storage facility has no bathrooms for customers to use so if you are going to be working on your storage space be prepared to leave and use the bathroom off-site. Also, they will not pro-rate extra time for you to clear out your unit. I went over 1 extra day and was charged for the whole month. Super freaking lame!!

Easy to move I'm and out. Charlotte was wonderful helping me check out.

Lena and Chester were the best customer service reps I've ever seen at a storage unit.

Beware of significant price increases that appear out of the blue. I was notified that the rent for my space was changing from $181 to $231---a 28% increase---from one month to the next (after just six months of being there). When I asked why, I was informed that the company "uses algorithms" and decides what it is going to charge you based on the market value of the space. They use the month-to-month agreement against you to allow them to rapidly increase the price once you're in and a great deal of effort has already been expended. This is a particularly despicable practice, because those renting space, who may or may not have a lot of time or extra resources, must move all of their belongings out within the following 30 days to avoid paying the significantly increased rate. (Update: The friendly staff at the storage facility were able to get the rent increase postponed by 3 months to allow me a bit more time to complete the move-out. This appears to be one of those instances where hard working, well-meaning local staff are held hostage to cold corporate policies.)

I wish I could give 4 stars because I like the manager, Marie, so much!! My issues were with the building and Public Storage, as a company, and so much of that is out of the control of the staff. I had ongoing issues with the elevators and app / door locks.When I moved in, there was only one functioning elevator and it resulted in me renting a second unit on the ground floor for the sake of time. I ended up moving to another storage facility down in SeaTac, which has turned out to be a rat-infested dump. The good: This storage facility is clean. I never felt unsafe here as a customer. There is covered parking and free carts to borrow (1 per household). There is an on-site restroom, even if you must go to the office and get a key or have them come unlock it for you. The people who work there are very nice and I learned some helpful self-defense techniques from Marie. Marie didn't hold it against me when trying to fix the app on my behalf caused her whole system to crash over a weekend. She is awesome! While I certainly pay less in SeaTac, I miss the convenience of this location, the cleanliness and safety. Staff do rounds and really keep an eye on things. The not-so-great: Be aware that the shape of 5x10 units is narrow (it's not the same as a 10x5). It can be tricky to access items in the unit and take longer to pack/unpack. The elevators are unreliable and the app to unlock the doors can be, as well. There are restrooms, though they are locked due to local crime and the only available one is on the ground floor (it still requires a key from the front door). The hours of access are limited. As a company, Public Storage offers great introductory rates but then raises them (this is pretty common) so don't get too comfortable if you're on a tight budget. Ask questions. While the facility was new and clean when I was a customer, I did see people storing bulk amounts of food and water in their units. I know now, due to my experience at the place in SeaTac, that this attracts rodents. I hope management is keeping an eye on this and investing in preventative services.

Lena was very profesional and very helpful...

Lena was great

Lena has been exceptionally good in helping us to cut the key of our locker.

Lena did an awesome job helping us close out our unit! Thank you!!

Lena was amazing! I’d give 6 stars if I could. Super helpful and made the whole experience fantastic!!

Chester and Lena both gave me fantastic help. Very pleasant, professional, and courteous.

Lena and Chester did a great job helping me move in.

Lena was great

Lena is so helpful! Thankful that she is the manager here at our storage location. She is a great person to work with

Lena was a fantastic and very helpful

Lena was very helpful very nice best customer service this is the perfect storage

Lena was fantastic help

Lena was very helpful!!

Lena was awesome and helped me out today!

Charlotte was very helpful . Thank you Lynn

Charlotte gave awesome customer service and walked me through everything - great experience!

Lena was awesome!!

Lena was super helpful.

Lena was awesome, super helpful and extremely nice.

Nice service!

I originally gave the place 5 stars when i checked in. Building and units are new… place is nice. However today my rating dropped to 3 stars. Mainly due to disappearing staff who locked up the office and left leaving customers waiting to return and get carts. Then when the employee returned they were rather rude about everything. Its a nice facility… too bad the staff is not as nice.

Lena was awesome! Really appreciated her positive attitude!

Clean, easy to use, ready to go for our storage! Lena was so nice and so helpful!

Lena was wonderful, helpful, friendly. I am happy to have rented with you.

Lena was outstanding and very friendly

Lena was awesome and helped out last minute

I was shocked at how secure this facility is. You have to have your access code to open the gate, and the office is inside the facility. The customer service was excellent ( I should have read all of the details from the text message I received from renting online...so user error.) It was super easy to get a cart because you have to check them out. I have been at facilities where the carts are MIA because folks leave them wherever. The storage is super clean and does not smell. My last storage unit had a wood floor and wood storage. There were fragrance items everywhere, which covered up the must., and my stuff smelled when I pulled it out. Anyway, this place is over the top secure, and super clean. Also, it is reasonable priced. I am very happy that I chose this place, and I highly recommend it.

Lena was super helpful! I really appreciate her help!

Lena and Chester are amazing!

Lena and Chester were great. The facility is clean.

Lena was super helpful and informative!

Lena was great

Lena is the most amazing most helpful person I have met in the last year being here in Seattle. Thanks a million

Most amazing customer service I've ever experienced.

Lena was great. She alerted us to a problem in our unit so we could take care of it promptly.

Lena was awesome! She laughed at all my jokes and was a blast to do my rental with!!! I say give her a raise!

Lena did a great job helping me today. Was very knowledgeable and friendly.

Charlotte is good. Thank you

Charlotte was really helpful

Charlotte was efficient and delightful. Greatly helpful!

Charlotte-awesome customer service Would recommend her to any prospective clients

Charlotte is amazing and was so helpful loved and appreciated my experience!

The office called at 12pm because I missed my move-in this morning I lost tack of time packing. I told her I could make it at 12:30 so she put me down at 12:30pm. When I arrived at 12:29pm I saw an employee at the office so I parked my car in front of the office and tried the door but was already locked with a sign said they will be back at 1:30. I understand people take breaks and stuff and I would’ve appreciated a heads-up.

Charlotte is doing a great job and was very friendly. Give her some help and a raise!!!

Charlotte was amazing! She's for keeps for sure!!! Thank you Charlotte!

Chararlotte was friendly and helpfull

Great help charttlet

Very nice, marie picture perfect customer Service. Thanks, very much.

I just visited this site for a storage locker and could not have been more pleased with the service I received. Not only was the service superb but the lockers were clean and the site has marvelous security. I would recommend it to anyone.

Marie was so kind and helpful! Went above and beyond what I expected!

Thanks Maria !

Come to public storage on Saturday, Warren and Olivia very kindly and patiently . Thank you for your service!

Had a great experience with Marie who called to tell us she had found some of our lost property. Very friendly and helpful givping directions in how to find Public Storage on 97th and Aurora. We really appreciate her going out of her way to locate us. All the staff there were so friendly. Thank you Marie!

Had a wonderful experience when my family received a call from Marie that she had found a pair of lost skis and boots that had been stolen nearly a year ago and left in someone’s storage unit. She was kind enough to reach out when she saw a phone number on the skis and we were overjoyed to know that someone cared enough to contact us in order to return them. Shows that there are still some very kind, honest and caring people in this world like Marie. Absolutely made our day and saved us probably $500 in having to find new ski equipment. Thanks again Marie! Merry Christmas!!!

Marie and Warren runs a clean and efficient location. They are very responsive to clients’ needs and usually offer great suggestions.

Despite prices not being consistent, I have always had friendly services and very helpful services. Big kudos to Marie for always being on top of things and going the distance to help my family and I out while we had big moving days! They got my business :)

Marie is top notch in Customer and it shows in how she cares and deals with people, 10 star rating😊😁

Prices randomly went up. I guess I got a notice but it was buried in some random email that didn't give what I would call sufficient notice. Grounds are clean, security is decent but customer service and proffessional standard are not great.

The facility is nice, but the 6pm closing time is very inconvenient with work, and our rent more than doubled after 6 months. No thank you

Marie at the front desk was very helpful and nice!

Marie has been very helpful. My initial move to a large unit went very well because of her help. Likewise, my downsizing to smaller unit at the same facility.

Marie is awesome! Helped us figure out a complex move and made it a breeze!

Marie at the front desk was awesome. Great service and friendly.

Great experience storing my things here. Very friendly staff!

This public storage is awesome and Marie was very helpful with transferring us to a new unit from our old one. I highly recommend using this location for your storage needs.

I just rented and filled my first storage unit! The process couldn’t have been any simpler. I booked a unit online and then called to make an appointment in person to check the size out. Marie was AWESOME, she was friendly and helpful throughout the steps and made me feel very comfortable. I’m encouraged knowing that Public Storage hires such fantastic employees. Yay! Yay! Yay!

Best storage in Seattle! At beginning of covid, I rented a 10x10, left my stuff in the unit and never touched it or visited the unit again. When I returned 2years later, i wasnt sure what I was going to find. the unit and building was as pristine and Clean as the day I moved in. No odor , nice and clean, no mice or rodents. Staff such as Marie and Warren are also extremely helpful and pleasant to interact with. Marie really went above and beyond for me and I am so thankful for her extra time and attention. For being so close to downtown Seattle and relatively close to Bellevue this is a worry free easy choice.

Best Public Storage I have used, and I have used many. Marie runs a tight ship! Clean and by the rules. Highly recommended.

This is a very secure & clean Public Storage Facility & is just as new as when it opened. There could be more Storage carts for their busier days. However the staff are helpful and curious. This location is 1 of the biggest Public Storage locations I've had the pleasure of renting from.

Loved my experience at this specific public storage. Was extremely clean and well organized, with great access. The part that brought my experience to a 5 star review was the manager Marie. She was extremely helpful, friendly, and ran a tight ship. Making sure everyone was able to get a cart to help load and unload their belongings. I would 100% recommend this location, again mostly because of the excellent experience I had with the manager Marie! 5 Stars for sure!

As you can read in other reviews Marie is wonderful to work with. I can’t thank her and the other gentleman (name starts with a W can’t but I can’t for the life of me remember) there enough!

Staff, specifically Marie, was above and beyond helpful. Very satisfied.

It was my first time renting a storage unit and Marie was extremely helpful and made it easy and quick.

Only available from 6am to 6pm. Due to my job hours I'm usually not able to make it after work. And sometimes only 1 door is able to work so u have to drive around or walk around the block to go inside. And its 37 for the smallest unit there a month. Just be ready to stand up on this stair ladder thing. Still a good deal tho. And the front office lady is pretty nice and direct so u understand their policy

The service was very nice!

Thanks so much to Marie for helping me out here. She is the best!

Marie was very helpful, courteous and made the whole process easy.

Marie, the property manager has been so helpful each time I come in to pay my 3 Public Storage units (1 each Beaverton, Gresham, and Seattle)! She is patient and knowledgeable too! Marie, is a keeper! Thank You! Liz A. Reynolds Thomas (Seattle, WA).

Service was great could not have been easier I recommend renting here to anyone. Clean great prices couldn’t ask for more make sure you see Marie

Very helpful and very friendly staff

Very organized, clean and secure location. Marie did an outstanding job guiding us through the whole process while being very kind, made it very easy! Thanks Marie!

The staff here is amazing! Marie and Warren especially! We have multiple units here and every time we come they help us with anything we need. The place is safe, clean, and they will even keep a copy of your storage key if you request it, so you never have to worry if you lose it! Best storage location, hands down :)

Wonderful service very friendly and very astute on helping me keep my payments in order

Nice and secure. Marie is the best

Nice location. Marie is super

We are super impressed with Marie who helped us out for our visit and acquiring a storage unit. I'd give her 6 stars if I could. She is super friendly, professional, and knows what she is doing. The facility is very large, tons of parking space, super clean, and very welcoming. Thank you very much!

Location, cleanliness, organized, with incredibly helpful employees (shout out to Marie)…what more can you ask of a storage facility. They helped to make a stressful move in process more efficient and helped keep our moving crew on task. Kudos..no hesitancy recommending this great facility.

This location is clean, light and very secure. All of this is made that much better by the manager, Marie who is always kind and helpful with any needs that we have. Her customer service is top notch!

Had a great experience at Public storage. Led by Marie they put a real focus on customer service and creating a good, friendly experience. If you’re choosing storage you won’t go wrong here.

Marie was stellar and went above and beyond in showing me various unit sizes-would definitely recommend checking them out, great location and covered parking for rainy Seattle days-nice extras!

The first thing I'd like to say about this place is the FANTASTIC manager, Marie!! She was so kind, compassionate and patient. The day I moved into my unit was during our June heatwave, and walking into a clean and cool office was a godsend. Not only that, when I told Marie about my experience at the PS location I had just moved out of, she offered me cold water and that just made my day! The location is all indoors, out of the elements, clean, and easy to navigate. Marie patiently explained everything to me before I signed and then escorted me to my unit. If you're looking for a clean, new and expertly managed place to store your things, this is where you want to be!! Sincerely, a very happy and satisfied customer.

Great facility, clean, secured, and most importantly great property manager. She was very helpful, accommodating, and exceptional customer service.

it was an easy process to get storage. The facility is also clean. The staff is kind overall a nice and safe place to store valuables while you're in the moving process.

Great service!

Marie was very helpful in every thing i needed from getting resevations to explaining procedures great gal

Awesome service from Marie!! I highly recommend this place.

I don't have a unit here but I love coming in and making payments to Marie. She's always helpful and funny.

I had a great experience Marie is the best

Great service!

The place feels safe and Marie has been an absolute pleasure to deal with - she is efficient, well-informed, and very very helpful!!! The place is well-maintained and we have not had any issues in the 1+ year that we have been here renting a unit.

I lost my key and my son showed up with the wrong one. We needed help and the staff drilled out the lock with good humor and at no charge!!!

Hey everyone!!!! Just wanting to let you know that this particular facility is clean and also has the BEST worker there...Her name is MARIE and she has gone out of her way to find me the best deals...this storage is awesome but MARIE is the best!!!!!..I also will continue to give Marie 5 star reviews...this lady is the ultimate in customer service and she continues to endlessly find me even better deals...She 4 sure deserves the roses I gave her today...thank you MARIE.....YOU ARE TRULEY AWESOME...LUV YOU

Messed up on my job left some matterials in yhe building agter close. marie was a big help fixing my misstake, made sure they were safe and accounted four ! Very nice employees 10/10

Marie is awesome & provided great service!

I had a great experience finding the right unit with Warren. He showed me several options and was very thorough in explaining what to expect. I popped back in a few days ago to drop another load of items off and I couldn’t get roll-up gate to go up! Connie, the staff member on duty went to the unit with me and troubleshot the situation until we were able to get my latch to slide and my gate up. She saved me from wasting my lunch hour. This location is great - I’d definitely recommend it to others.

Nice & clean, great service!

Tiffany was so awesome! She helped me with everything I needed with such a kind and caring attitude. Moving day is always so stressful and today went so smoothly thanks to her!! 🤩

Marie is awesome! She went above and beyond helping me search for the right size unit I needed, very thorough with information given about billing and also helped me save some money on down payment. Thank you Marie!

Nice and very clean facility! Still been in the process of moving and Marie was very helpful showing us multiple units to figure out what we would need!

Wow. Their price increases are insane. I've had the storage unit for a year and have had two increases - the first was a big bump after 6 months and just now it went from $54 to $97! This is for a storage unit the size of a hall closet. That is insane. On top of this they have very limited hours. 9:30am to 6pm so if you work 9-5 then you only have one hour to work with during the week, or use your weekends. The staff is friendly but that can't come close to making up for this price gauge scam.

If you like having your things securely stored, then this is NOT the facility to go to. My car was broken into and my items were stolen during business hours, in the “secure parking garage”, and the cameras in the garage just so happened to be off? I’ll let you draw your own conclusions with that information. But take it from me, if you’re going to pay all this money to store your things here, at the very least you should be able to park your car, load and unload your items and feel safe doing so.

Marie was extremely helpful navigating us through the process and very knowledgeable. Great customer serivce!

Marie was VERY helpful and generally awesome. PS is usually good; this one's better than most.

Excellent service, really helpful folks, and the location is perfect for us.

Staff are friendly and always willing to assist. Always clean. Thanks much to Marie and colleagues.

Marie the manager is awsume. She has great customer service skills and goes out her way to help others who is in need and offers more than what is expected from on a professional level. Love it!! Thanks for being friendly..😁👍

Very simple, quick and convenient. Staff is super friendly and help you. out while ensuring the facility contents are secure by getting to know you or recognizing you. I'm "between" apartments and I've had no problems stopping by to drop items off and retrieve others quickly from my unit during business hours on a weekly basis.

Absolutely incredible! From the day I moved in to the day I moved out Marie and her colleagues were patient, helpful and always went above and beyond. I truly can't recommend public storage more. They are wonderful :)

Office staff is amazing and great clean environment

Tiffany was delightful. She was kind and helpful and explained the important things succinctly with little jokes thrown in. Great experience