Some of Our Top-Tier
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Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
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Public Storage Self-Storage Units at 9701 Aurora Ave N, Seattle, WA
Property Open
Mon-Sun 06:00 AM - 06:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 06:00 AM - 06:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
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5'x4'Online only price$ 22/mo
Small 5'x4'- climate controlled
- inside unit
- locker
$ 22 /mo $ 27Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 38/mo
Small 5'x5'- climate controlled
- upstairs access via elevator
$ 38 /mo $ 47Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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5'x5'Online only price$ 48/mo
Small 5'x5'- climate controlled
- inside unit
- 1st floor
$ 48 /mo $ 60Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 35/mo
Small 5'x5'- climate controlled
- upstairs access via elevator
$ 35 /mo $ 44Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 39/mo
Small 5'x5'- climate controlled
- upstairs access via elevator
$ 39 /mo $ 48Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 35/mo
Small 5'x5'-
eLock Space
- climate controlled
- upstairs access via elevator
$ 35 /mo $ 44Best Price Label+ one-time $29 admin fee
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eLock Space
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5'x5'Online only price$ 39/mo
Small 5'x5'- climate controlled
- upstairs access via elevator
$ 39 /mo $ 48Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 35/mo
Small 5'x5'-
eLock Space
- climate controlled
- upstairs access via elevator
$ 35 /mo $ 44Best Price Label+ one-time $29 admin fee
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eLock Space
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5'x4'Online only price$ 36/mo
Small 5'x4'- climate controlled
- upstairs access via elevator
$ 36 /mo $ 45Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 39/mo
Small 5'x5'- climate controlled
- upstairs access via elevator
$ 39 /mo $ 48Best Price Label+ one-time $29 admin fee
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9'x5'Online only price$ 60/mo
Small 9'x5'- climate controlled
- upstairs access via elevator
$ 60 /mo $ 75Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 65/mo
Small 10'x5'- climate controlled
- upstairs access via elevator
$ 65 /mo $ 81Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 65/mo
Small 5'x10'- climate controlled
- upstairs access via elevator
$ 65 /mo $ 81Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 77/mo
Small 10'x5'- climate controlled
- inside unit
- 1st floor
$ 77 /mo $ 96Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 77/mo
Small 5'x10'- climate controlled
- inside unit
- 1st floor
$ 77 /mo $ 96Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 61/mo
Small 5'x10'- climate controlled
- upstairs access via elevator
$ 61 /mo $ 76Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 61/mo
Small 10'x5'-
eLock Space
- climate controlled
- upstairs access via elevator
$ 61 /mo $ 76Best Price Label+ one-time $29 admin fee
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eLock Space
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10'x5'Online only price$ 64/mo
Small 10'x5'- climate controlled
- upstairs access via elevator
$ 64 /mo $ 80Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 61/mo
Small 10'x5'- climate controlled
- upstairs access via elevator
$ 61 /mo $ 76Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 61/mo
Small 5'x10'-
eLock Space
- climate controlled
- upstairs access via elevator
$ 61 /mo $ 76Best Price Label+ one-time $29 admin fee
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eLock Space
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10'x10'Online only price$ 109/mo
Medium 10'x10'- climate controlled
- upstairs access via elevator
$ 109 /mo $ 136Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 109/mo
Medium 10'x10'-
eLock Space
- climate controlled
- upstairs access via elevator
$ 109 /mo $ 136Best Price Label+ one-time $29 admin fee
-
eLock Space
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10'x10'Online only price$ 112/mo
Medium 10'x10'- climate controlled
- upstairs access via elevator
$ 112 /mo $ 140Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 113/mo
Medium 10'x10'-
eLock Space
- climate controlled
- upstairs access via elevator
$ 113 /mo $ 141Best Price Label+ one-time $29 admin fee
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eLock Space
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10'x10'Online only price$ 114/mo
Medium 10'x10'- climate controlled
- upstairs access via elevator
$ 114 /mo $ 143Best Price Label+ one-time $29 admin fee
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10'x9'Online only price$ 114/mo
Medium 10'x9'- climate controlled
- upstairs access via elevator
$ 114 /mo $ 143Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 118/mo
Medium 10'x10'- climate controlled
- upstairs access via elevator
$ 118 /mo $ 147Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 149/mo
Medium 10'x10'- climate controlled
- inside unit
- 1st floor
$ 149 /mo $ 186Best Price Label+ one-time $29 admin fee
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10'x14'Online only price$ 137/mo
Large 10'x14'- climate controlled
- upstairs access via elevator
$ 137 /mo $ 172Best Price Label+ one-time $29 admin fee
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9'x15'Online only price$ 139/mo
Large 9'x15'- climate controlled
- upstairs access via elevator
$ 139 /mo $ 174Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 144/mo
Large 10'x15'- climate controlled
- upstairs access via elevator
$ 144 /mo $ 179Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 144/mo
Large 10'x15'- climate controlled
- upstairs access via elevator
$ 144 /mo $ 179Best Price Label+ one-time $29 admin fee
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15'x10'Online only price$ 144/mo
Large 15'x10'- climate controlled
- upstairs access via elevator
$ 144 /mo $ 179Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 149/mo
Large 10'x15'- climate controlled
- upstairs access via elevator
$ 149 /mo $ 187Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 199/mo
Large 10'x20'-
eLock Space
- climate controlled
- upstairs access via elevator
$ 199 /mo $ 249Best Price Label+ one-time $29 admin fee
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eLock Space
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10'x20'Online only price$ 199/mo
Large 10'x20'- climate controlled
- upstairs access via elevator
$ 199 /mo $ 249Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 219/mo
Large 10'x20'- climate controlled
- upstairs access via elevator
$ 219 /mo $ 274Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 267/mo
Large 10'x20'- climate controlled
- inside unit
- 1st floor
$ 267 /mo $ 334Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
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expect at many Public Storage locations.
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At Public Storage, You'll Always Find...
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- Well-Lit Facilities
Reviews ( 601)
Very satisfied with my experience at this Public Storage. Would highly recommend. Online prices are very competitive, onsite staff are very helpful. I had a separate 26’ U-Haul moving van and shipping container, and Regina gave great advice on how to manage each of them. She even helped me when my help dropped a box of wine and broke a bottle. Not only did she take care of wine clean up, she bandaged me up after I cut myself on the glass.
Did not disclose that I needed to install an app in order to access my storage unit until after I paid.
I recently had the pleasure of utilizing the storage services at this location, and I must say, my experience was nothing short of exceptional. From the moment I walked in, I was greeted by a spotless environment that immediately put my mind at ease. The cleanliness of the facility is truly impressive, reflecting a level of professionalism that is hard to come by.
What really stood out to me, however, was the outstanding customer service provided by the staff. The girls at the front desk were incredibly friendly and welcoming. They made me feel valued as a customer and were more than willing to assist with any questions I had. One team member, in particular, Sharaine, went above and beyond to ensure that my experience was seamless. Her cheerful demeanor and willingness to help made all the difference. She took the time to explain the storage options available, providing insights that helped me select the perfect unit for my belongings.
Overall, I am very happy to have my items stored at this beautiful location. The combination of a pristine facility and exceptional service, especially from Sharaine, has exceeded my expectations. I highly recommend this storage facility to anyone in need of a reliable and welcoming place to store their belongings!
Regina and Sharaine were absolutely brilliant and amazing they are so friendly and they keep this facility so clean. They are very informative and willing to help.
Sharaine helped me with renting my unit and getting me the lowest price that was available at the time and told me the best way to move my items.
Regina helped suggest the best was to organize my stuff into my unit when she saw me while I was looking at my unit confused.
These women are extremely dedicated to their job and both deserve a raise.
Excellent facility. Clean, safe and well organized. There newly implemented security features make all the difference in the world about how I feel about leaving my personal belongings in the safekeeping of others. If it's little extra money, pay it. If it's a little inconvenient, deal with it. In the end, it's worth every penny
Very helpful staff and secure facility.
Very nice place
Every staff member I've encountered here have been very professional and helpful. We were able to pull our 26 ft. rental truck into the covered parking area and quickly and efficiently moved items into my unit. This facility has excellent security measures in place and I feel very confident accessing my unit when needed. I highly recommend.
I’ve had a unit at Public Storage on 97th and Aurora for two years now.
The manager, Regina, has always been very friendly and helpful every time I go in. The facilities are kept clean, and Regina is very quick to respond to questions customers have.
Regina, the manager is always so thoughtful and helpful. This feels like a very safe place and she’s always on top of everything.
This place is great, the staff are really nice, and Regina, the manager is awesome. she’s super helpful and sweet and funny. i’ve heard lots of horror stories at other storage units, but everyone seems to be very happy with their experience here. It’s the first time I’ve ever had to have a storage unit, and I’m very grateful that It’s been a nice experience!
Regina is amazing! She was so helpful and kind to us! She made us feel so safe leaving our things in storage and helped us find what we needed. Thanks Regina!
Regina is the best of the best. She always listens and tries to help. She solves customer issues and problems. Ten stars on a 5-star system.
Wow! I was new to the place and I ran into Regina The manager and by luck she spelled it out for me beautifully with patience . There’s a lot of little details to the door that she showed me, little tips & little tricks. again can’t thank her enough.!!
REGINA WAS AWESOME GREAT EXPERIENCE!!
Howdy y’all this is #1 trusted location for this corporation. Staff is top notch, they far exceeds expectations of the PS standards of customer service. Special mention to the lovely and jazzy Miss Regina! She provides 5⭐️ service where us customers typically get half as much from others.
*Personal anecdote with trust. No need to worry about small high value Items missing from your unit here, while conveniently zero camera footage of said alleged incident. Maybe this happens when the PS location is in the “center of the universe.”
Regina and Sharaine were very helpful. Appreciated their expertise.
My most recent experience with Public Storage was excellent. ⭐️⭐️⭐️⭐️⭐️
Sharaine’s customer service skills are top tier. She is extremely friendly, helpful, humorous and just genuinely a really kind person…which made the entire interaction much easier. 👍🏽
This is my second time at this location so I was expecting to have to purchase a new lock only to find out that they have Bluetooth activated units that don’t require a lock. 😵 That was a pleasant surprise. Now I just have to remember how to use it. Lol
Sharaine AND Regina we great! This was probably one of the smoothest registration for a public storage I've done yet!!!!
They both were knowledgeable and supportive throughout all my questions.
I live in California and was trying to find a storage facility for my elder aunt. Regina was exceptionally helpful and was very knowledgeable about rates n services. She made me feel comfortable sending my aunt to her facility.
Regina was AWESOME.....
Excellent attention to detail very helpful and respectful
Sharaine is so helpful. She showed me 4 units and she is very funny. If she wasn’t working here, I would have figured she would be a comedian. And she has such a unique pair of glasses. When I was looking at them I thought they were broken but they are not. When you see them you will know what I mean. The facility is very clean and very easy to locate units and find your way around.
Sharaine and Regina are so friendly and sweet. I love seeing them when I come to the office. They keep this place so clean
I’ve genuinely had a horrible experience with this place from the get go. On my move in day my gate code wasn’t working but there was no one in the office to help me out, and the phone number sent me straight to voicemail so I had to drive to the other location down the street for them to help me there. Then this evening I was finishing up the last of my move in and I got a HORRIFICALLY rude phone call informing me at 4:55 that they close at 5:00. I tried explaining that I’m was in a bit of a dire situation (6 am flight tomorrow, need to finish moving out of my apartment) but the customer service agent hung up on me while I was mid sentence, telling me it’s not her problem. I had never been informed of a closing time, and after all this, when I checked the closing time online it’s 6:00.
I I have had an excellent experience. Regina has been so helpful and professional. The location is clean and well organized. There is ample parking and plenty of carts. all of my interactions with Regina have been positive and she goes out of her way to answer questions and make things easier. For example, I have had problems getting in the door and she immediately came over and showed me what to do when it was time for me to check out, I asked her about getting a lock for storage unit in my building and she recommended that I go to a another Public Storage and talk to Brandon which I did That same day. Brandon was also very helpful while I was there he helped me determine the type of lock I would need and I realize that I had forgotten something at Regina's location before I could finish my sentence he was on Regina to help me and she immediately replied that I could come back and get what I needed so I can't say enough positive things about both locations in particular of course the location that I use which is Regina's location but they're just so helpful and I I think it's probably one of the best business experiences I've had in Seattle.
Staff and facility was very professional and well trained. The supervisor, Miss Regina went the extra mile and helped me save money. She didn't have to do that, but she still did it anyways. Five stars ⭐⭐⭐⭐⭐.
*One small request. Would love for more flexible access hours, more condusive to small business owners dealing with dynamic needs of our own customers (i.e. emergency repair companies). Understandably, the schedule itself is sensible and an unfortunate reflection of doing business on Aurora. Maybe one day all of us doers, join together with businesses, to convince the decision makers to ease up on making our life more difficle.
Regina is great! Always helpful and kind
Great location and helpful staff. Five stars all around. Kudos to the young lady at the counter Regina.
5 ⭐️
Patient and helpful in resolving my issues today. Thanks!
Staff - 5/5 ⭐
Facility - 5/5 ⭐
Miss Regina - 10/5 ⭐
Aurora Ave - 🙃
I needed to store a few things for a week or so while I was moving, and the ladies staffing the phone and desk made setting this up very easy. Since I used the storage unit for such a short time they prorated my monthly charge and lock fee and refunded me some of the fees. The facility was clean and well monitored, so I felt safe too.
Everyone is so helpful!
Great, Friendly and informative service!
Everything is good but the hours.
The employee here is so pretty nice!!! She is so friendly and kindness. Thank she so much!!!
Had the pleasure of Haley helping to check me in today. Was in and out in 15 minutes! Zero complaints, all questions answered. Thanks, Haley!
We've been in this storage unit for almost 4 years with very easy customer service. We got a good promo rate and they explained very well how it could incrementally go up so I was fairly prepared for it. Today I got a notice for a rate increase and called to see if there was anything I could do about it; the property manager got back to me very quick but still managed to get an authorization to push out the increase so I can financially plan for it more. Super helpful and super friendly. I definitely appreciate the demonstrated care for customers!
Excellent and friendly service.
Customer service is excellent, super accommodating and kind.
Regina and Janelle have both been amazing in helping me get registered and setup for my unit and upcoming move.
great experience amazing place and clean no smell. I got help from Regina the manager of the rental unit she is amazing I am so glad to know this location with great management and a clean building
Thank you so much for Regina she was helpful
❤️
Regina was very helpful with our visit to Public Storage's location on Aurora Ave.! Would reccomend to anyone looking for a superb customer service experience :)
Haley was great! We really appreciated her help setting up our storage unit and answering all our questions. Haley made the whole process easy!
Regina was absolutely wonderful and patient, and helped me get all my money back when I changed my mind about which facility I wanted. She was amazing. 5 stars
The manager for this storage location, Regina, was fantastic. Extremely helpful and considerate. Also the place is pristine clean and super secure.
I looked at several places before choosing this one.
Rent just went up by 30% after only five months. That is absolutely predatory.
I had an issue with my unit being too small, and Haley was SO helpful in problem solving with me. We were able to identify another unit that was more suitable for what I needed and she was very knowledgeable and professional in transferring my space to a more usable space! Thank you Haley!!!
My experience at this Public Storage facility (9701 Aurora Ave N Seattle) has been awesome! Not only is the facility super secure, clean, and always in working order with plenty of carts, but the staff is friendly and patient. I had so many tedious questions at first, and both LemLem and Cathy were gracious and kind in their thorough responses. It's always a positive experience when I have to visit my storage unit!
I have been a customer at this location since it opened and have had my current unit since June of 2020. I called in today and spoke with Sharaine. The five stars are for their customer service. Professional, friendly, knowledgeable, and helped to the best of their ability.
Ms. Lemlem absolutely sold me on this location. She was so sweet and helpful when it came to picking out the right storage size and navigating the location. I was running late and on the last day of my move and she turned a real stressful situation into a totally pleasant conversation and experience. I've told several of my friends that were moving to use this location because of that experience. Prices aren't too bad either. Thanks Ms. Lemlem!!
Thank you very much Regina, for helping me to lower my rent payment $60/month lower!!!!! You took a lot of time and effort to watch out for my best interests. You are a true 'Tenant's Advocate' for the Public Storage facility on Aurora Ave there !!!
I strongly advise against renting from this company. The property manager accused me of stealing a bathroom key and yelled at me for no reason. Despite being paid up, they even locked me out of my unit and evicted me. Throughout the incident, the company violated my contract in many ways. I called corporate to report the incident, but I only received a return call two weeks later, informing me of my eviction. They claimed that I had received a letter, but I never did. I even followed up with them but they showed no concern for their employee's unacceptable behavior. I never did anything to warrant this level of disrespect.
We are long past covid and while the rest of the world has resumed normal business hours.....Public Storage has not! They close at 6pm, so getting off work, sitting in traffic then arriving with 10 minutes left till close. Then running to try and grab something out of your storage unit while getting fussed at by the attendant, who has no patience and no flexibility for what it takes to get to the storage facility! Literally have to take time off work if I need to get something out of my storage unit!
Highlight of my day!!! 👎
We had a great experience coming to rent our unit today. Regina was the employee who helped us through the process and made it as easy as possible. She was very kind, professional and a joy to talk to. The building is clean and quiet, too, which is always a plus :)
Best storage place I've ever used. Super efficient to get in and out, even for the upper levels. Clean, well lit. No concerns about security. Plenty of elevators and carts. Wish the operating hours were longer, but that apparently is the trade off needed to maintain the cleanliness/security. Thanks, Regina!
Lemlem was very kind and helpful. Definitely recommend this storage facility.
Lemlem was very helpful and kind
Made my move-in process easy and fast
I agree with the other five stars here -- this place really is excellent. Haley set up my storage about a month ago, and she was professional and friendly. She clearly runs a tight ship! I'd recommend the Aurora Public Storage to anyone looking to store for a reasonable fee in Seattle.
I was on the six floor and was locked in the elevator for a few minutes and could not exit, then finally two employees called the elevator and the door opened. We asked them for help and they just said they don’t know who we are and could not let us out. They didn’t enter the elevator and told us to go to the first floor. That’s fine, we went down to the first floor and I entered the password again and met them again on the second floor. They said the same thing that they don’t trust us and need us to go back and enter the code. Very rude. No apology or empathy after we told them we were locked in the elevator. This place is clean though.
Regina is awsome she helped me with my elock so happy customer service great
Clean and spacious. Lemlem is a treat.
If you ever need a facility with a lot of space and appreciate accommodating staff, this is the place. The facility is clean and there is an adequate amount of parking. Regina and Lamlam were great at selecting a unit and is friendly and knowledgeable.
Was helping my niece move and we were very impressed with this site. Regina was very helpful and friendly. Site was very well maintained. would definitely recommend if you need storage in the area
Regina is great and absolute pleasure to deal with. Always professional polite and courteous. I wish there were more people like her !!!!
Recently moved and used this storage facility. Facility was great, very clean. Very safe. Regina was kind, helpful, and knowledgeable.
Quick and easy process- we made a reservation online to save time.
The products they sell on site are also cheaper than other stores (target, Home Depot, etc) which saved me a few trips!
Special thank you to Jason- so friendly!
Jade
Haley was so friendly and helpful. By far the easiest experience I’ve ever had signing up for a storage unit!
This is a great location and Haley is very helpful and efficient. All the employees have been awesome.
Facility is huge, plenty of units, huge variety. Haley was such a huge help! My friend and I went in to the leasing office rather than booking one online and were so glad we did. Haley gave us a rundown on all of the fees, rules, how to get in/out of the facility and the safety measures taken! She even took us up to our potential unit and showed us different options and locations to choose from. Such a big help! Highly recommended the facility and working with her if you’re on the fence.
Keanu & Haley at the front desk were extremely helpful, thanks!
Months after move out I was told I owed overdue rent after regular payment and receiving $0 balance move out receipt. The issue was pushed between the location and corporate office, and neither were able to help resolve the issue. I do not recommend Public Storage's services due to their poor management and bookkeeping!
It's a huge facility. Only problem: they offered great deal for $19/month on a unit, so booked it. Only to discover it was a loft unit that requires step ladder every time something is stored or removed. Doesn't feel safe and hard for me with knee issues to climb up and down stairs with heavy boxes. Went to talk with customer service today but no one was at desk -- probably helping another customer-- will ask for better disclosure about challenging location of storage units and for a chance to change units bc of accessibility issues. Will report back on how that goes (easy or hard).
Regina was Amazing she was sooo helpful and detailed oriented she knows her stuff. Very Pleasant experience she made it easy for me I am on a walker.She gets 10 ⭐⭐⭐ ⭐⭐⭐⭐⭐⭐⭐ Stars
Haley was awesome and made renting a locker a breeze. Nice clean facility.
Hours suck service not friendly
Thank you to the great professional, friendly and prompt service from Regina, Zoey and Haley! I dropped by each day and the customer service from each employee was perfect!
Thank you Spencer for your help today. Great customer service 👍
Hi tech but things dont work: south door garage was broken
I visited this location today to inquire about possible future storage and the property manager Haley was so helpful and informative. She showed me a couple of different sized units so I could get a better idea of the space. Clean facility and wonderful customer service will definitely be renting here if I do end up requiring storage! Thank you for the tour!
Great staff! Give em a raise!!!!!
This location is very clean and everyone working in the office has been very helpful. I had an effortless check in with Haley who has been very attentive and quick to respond.
Regina was so incredibly helpful setting up my new account. She explained everything super clearly and made the process really easy!
Tanya was extremely helpful in getting me set up with a new space. Can’t say enough good things about my experience today!
Regina provided excellent customer service. She treated me with "kid gloves", doing so with special consideration to meet my individual needs.
I would describe her exemplary customer service as respectful with a great deal of patience, friendly and courteous and finally responsive and professional.
Visited this location yesterday and Haley was an excellent employee and extremely helpful. I've been doing some shopping around the area trying to find the best storage facility for my mother in law, and Haley provided a lot of useful information and was very professional. I think we will be storing here once we finalize our moving plans.
Excellent service !! Hasey was very helpful, professional and kind with all the questions that I had about the service ! Thank you
Truly appreciate the help of Haley today. Thank you so much.
Regina was super helpful and got me checked in to my new storage unit super quick. Even though she was busy, she stopped to help me and made sure that I had all the information I needed. Excellent service. Also, the building and parking lot is kept very clean.
Haley helped me download the public storage app and helped me gain easier access to the property through the app. She has been a great help to me thanks!
Haley was super professional, knowledgeable and helpful throughout the entire experience of renting a unit for my partner! Thank you, Haley!!
Regina was incredible, sweet, kind ,caring and extremely professprosess.
Recently moved and had to switch to a larger storage unit. I was so anxious about the switch, but Haley made the process so easy! Excellent customer service 👏
Haley was super helpful explained the vacate process and spent time helping us get in and out. Very friendly!
An employee, Haley, helped me yesterday. I’m not very tech savvy and she was very patient with me until we got my problem figured out. Thanks Haley!
Haley at 9701 Aurora Public Storage excelled at customer service. She demonstrated clear, friendly and professional communication about the process of changing my lock. I wish more businesses had excellent representatives like Haley!
Regina was awesome today! Friendly, informative and very knowledgeable. Wish everything about our move was this easy. She definitely went above and beyond!
Lena helped me today! She was Amazing! She’s a golden one
Lemlem provided us with a great customer service. Super nice and friendly, made our visit super easy.
I scheduled a reservation for a 10'x10' unit, paid a lock fee, administration fee, and the $1 first month rent cost. To my surprise, I was assigned a unit that was already locked up with a yellow tag on it, meaning "delinquent tenant". They gave me somebody else's unit...
I tried asking for help from the front desk lady, and she claimed that she had no idea what this was and needed to call her manager to get it figured out. I was supposed to be swapped to another unit/location, but I was told to call corporate figure this out since she was 'too busy' helping other guests. Keep in mind that it's already 5:40PM and they close in twenty minutes.
I was constantly transferred over to different lines, with none of them being able to help my specific case. Finally, after reaching the refund team, they were able to file a request to refund my payments, but NOT including the $30 administration fee because it's "un-refundable".
The best part? My request was denied, and I was again transferred to multiple different lines to get my refund figured out. I was told multiple times that my administration fee is unable to be refunded, even though I was literally given an unusable unit.
Still waiting on this refund to happen. Can't believe I wasted my time with this company.
UPDATE: They refunded me $22.04 for the lock that I never even received in the first place! Still hoping that the other $45 magically comes into my pocket soon.
Lena help me today, finding the right storage unit and I am using keyless lock which works fine. Appreciate her kind attention!
The officer Lena is so kind and patient, she answered all of my questions with positive attitude. Thank you for your service and helping!
Lena was so great at showing me around the units and helping with the key!! She’s the best!!!
Regina is incredibly knowledgeable, kind and made my move in as stress free as possible! First time using a storage unit, and the experience has been great!
Very easy set up and good access. Haley was incredibly kind and helpful in setting everything up for me and answering all my questions.
Haley helped me get a storage rental for me and my friend, very friendly and fast!
A+ CUSTOMER SERVICE!!
REGINA IS AMAZING!! HER ENERGY AND WILLINGNESS TO HELP IS THE BEST I HAVE EVER SEEN IN ANYONE!! AT A PLACE THAT CAN BE A LITTLE HECTIC AND STRESSFUL SHE BRINGS A SMILE AND A SENSE OF EASE!! SHES OUR FAVORITE!! THANKS REGINA!! PUBLIC STORAGE IS LUCKY TO HAVE YOU!!
Amazing staff that helped make registering and moving-in effortless. Special credit to Haley who was exceptionally knowledgable and patient with my endless questions about technicalities.
Customer service was great! The building is new and well taken care of. Regina, the manager, showed me a few different units and helped me choose the one that was best for me. I definitely suggest this place because it's quick, easy, and very accessable.
This is the newer of the facilities in the area and it’s great to be able to load/unload indoors especially in rainy Seattle. Regina who worked there was very courteous and informative about my options and definitely showed a lot of patience teaching me how to use the apps to unlock the units that don’t require storage keys. I would recommend this place to store your things. They also have hand carts that make moving so much more easy!
Fantastic property manager!!! She is the best. Rent here!