Public Storage Self-Storage Units at 10821 Lake City Way NE, Seattle, WA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 5:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 5:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
4'x4'Online only price$ 26/moSmall 4'x4'
$ 26/mo $34Best Price Label
- Inside unit
4'x4'Online only price$ 37/moSmall 4'x4'
$ 37/mo $49Best Price Label
- Climate Controlled
5'x5'Online only price$ 38/moSmall 5'x5'
$ 38/mo $51Best Price Label
- Inside unit
5'x5'Online only price$ 42/moSmall 5'x5'
$ 42/mo $56Best Price Label
- Climate Controlled
- Inside unit
5'x5'Online only price$ 43/moSmall 5'x5'
$ 43/mo $58Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 47/moSmall 5'x5'
$ 47/mo $62Best Price Label
- Climate Controlled
5'x5'Online only price$ 51/moSmall 5'x5'
$ 51/mo $68Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
11'x4'Online only price$ 70/moSmall 11'x4'
$ 70/mo $94Best Price Label
- Climate Controlled
5'x10'Online only price$ 76/moSmall 5'x10'
$ 76/mo $101Best Price Label
- Climate Controlled
7'x10'Online only price$ 120/moMedium 7'x10'
$ 120/mo $160Best Price Label
- Climate Controlled
10'x10'Online only price$ 147/moMedium 10'x10'
$ 147/mo $196Best Price Label
- Climate Controlled
9'x11'Online only price$ 151/moMedium 9'x11'
$ 151/mo $201Best Price Label
- Climate Controlled
10'x20'Online only price$ 159/moParking 10'x20'
$ 159/mo $212Best Price Label
- Uncovered parking
10'x16'Online only price$ 237/moLarge 10'x16'
$ 237/mo $315Best Price Label
- Climate Controlled
Nearby Self-Storage Locations
Self-Storage Near Seattle
Resources from the Help Center
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Victory Heights Storage Units In Lake City
Public Storage in Victory Heights lets customers select from a wide range of self storage options designed to tackle the storage needs for customers throughout Lake City and the greater Seattle area.
From storage lockers to indoor storage units, climate controlled storage units, outdoor storage units and even vehicle storage spaces, there are a ton of cheap storage units waiting for customers at the intersection of SR 522 and 110th Street, just south of where Northgate Way meets Lake City Way.
Trips out to Matthews Beach Park are easy to prepare for when using a 5x10 storage unit to keep beach gear, blankets, chairs, umbrellas and extra towels all packed up and ready to go.
Right across Lake City Way from Nathan Hale High School, a 10x20 storage unit is a great way for families to open up some space around the house by storing old furniture, boxes of clothes from the kids' rooms, an old desk, mattress or home gym equipment.
Preparing to remodel a house in Meadowbrook and the whole place needs to be packed up before construction can begin? A 10x30 storage unit at this nearby location offers enough space to store everything from up to five bedrooms, plus the living room, dining room, family room, garage and even the household appliances.
Just need to pick up some packing supplies? The rental office sells moving boxes, bubble wrap, furniture pads, paper to wrap delicate items and so much more.
Less than 10 miles from downtown Seattle, the Lake City area is a wonderful place to find some extra room to work, live and play without sacrificing convenient access to great schools, a ton of great retail options and all of the popular attractions in the area.
If the need for some extra storage space pops up near Victory Heights, don't hesitate to call on this Public Storage to find a storage rental that's perfect for just about any occasion.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 620)
I reserved a unit online and have been to the location during the office hours listed three days in a row now with no one there to get us started with our rental. I have also called a total of 10 different times and not once have they answered the phone but they have already charged us for our rental AND all of their other fees.
disgusting place. We won a storage facility here at an auction. We arrived at 10 o’clock in the morning and there was no one there. We waited until 1.30 pm and no one showed up at the workplace. The office was closed all the time. I don't recommend contacting them
This place is huge!!!
Haley! Was FANTASTIC! Always want her to be there whenever I go!
Haley is super friendly and profession. This is one of the best rental decision I have ever made!
Best storage place ever! Thank you Haley
The space is clean. The attendant who was working that day, Haley, was so helpful and kind after a long difficult move. I just can’t say enough good things about her.
I called and spoke with Haley about renting a unit when I move to the Seattle area in August. She was helpful, friendly and just a pleasure to deal with. You guys have a shining star in your ranks! Thank you Haley!
The customer service is fantastic. Haley could not have been more helpful or accommodating!
jen is terrible
Clean facility, easy check in process, and Lemlem was very kind and helpful and went above and beyond with helping me checked in and settled into my new storage space.
I received exceptional customer service from Lemlem at the Public Storage on Lake City Way! She was extremely helpful, and gave me excellent advice on which type of storage unit would best fit my needs. Not only that, she called to make sure that she would be immediately available when I went to complete the rental process. She was kind, courteous, knowledgeable, and went above and beyond to make sure my experience with Public Storage was a good one. This level of customer service is a rarity!!
Lemlem was super awesome and helpful finding a unit for me!
Lemlem is awesome and super helpful to sign me up with storage space and walk me through with each step! Best customer service ever !!!
Love this place!! The two times I have needed assistance, the staff has always helped with a solution and a smile. Today is no different!! Lem Lem helped me with an issue with my storage unit lock and I couldn't be happier with why I store my stuff here. Thank you Lem Lem!!
Super helpful staff
The website was a mess, however, Lemlem at the front desk was phenomenal and extremely helpful! She went the extra mile to help me fix my reservation.
Lelem was was very professional and friendly. She did an excellent job assisting me in my move.
Lemlem was very helpful with getting me my storage rental.
Lemlem was very helpful
Great service from Lemlem and the team at public storage.
Lemlem did an amazing job when I had an issue with my unit. It was my first time using storage. Highly recommend this place.
Lemlem was very helpful. I just needed assistance getting in and she was able to help right away!
Customer service was amazing! Charlotte and Kathy were so kind and helpful.
Lemlem was super helpful and friendly in helping me with my move out process!
Regina was most helpful and polite in our experience. Have been here before and not as friendly she went above and beyond for real give that girl Raise!
Lemlem was an excellent helper I received excellent service.
Jen made the whole process really easy, and enjoyable. Give that lady a raise!
Lem lem was very helpful getting me started with my unit this morning
I LOVED THE QUALITY OF SERVICE I RECEIVED TODAY FROM THE STAFF HERE ON 1/6/23 at 3pm. Both of the ladies here have shown great customer service, and ensured the accuracy of all information during my transfer from one unit to the next. 10/10 will come back!
The girl working there was very patient with all my questions and stayed late to help me work out the problem I had trying to rent a space in OR.
The hours are not what I expected. I cannot enter the unit after 6pm when other public storages are 9 or 10pm but the staff is awesome.
inexpensive storage but the hours are super limited and there's very little and weird parking. it's especially tough to park if you have any sort of oversized vehicle
Access hours are not competitive and attendant was rude. We just had 12 leftover totes that we brought in a U-Haul at 5:42pm and the attendant assumed the vehicle was full, being very short with us. Turned us away and told us to come back at 6am... We already had a contract and access code. Decided to rent at Lake City Mini Storage a mile down the road, where access hours, customer service, and prices are all better. Would recommend them over this place.
goated experience. Josh clocked in early from his lunch break to help me get set up. i came in and had rented a room but didn’t know any of my information, and he gracefully took care of it all and helped me get my storage unit set up! he was also really cool and we had a great and friendly conversation. would highly recommend! josh had my best interest in mind the whole time.
Worked with Austin Extremely helpful Great service and very patient
Terrible business. I booked a unit online and when I went in person to access my unit, the keypad didn't work. There was no manager on site (and this was during business hours), and just a piece of paper that said the building's under construction and sorry for inconvenience. The least they could do is not allow online bookings or update their hours so people don't waste their time.
Not impressed by my first day here. No access hours posted anywhere and they can't do anything because there office is being renovated. Also the lot is to small and at an angle so you spend more time keeping the cart from running way then loading your things.
The ladies behind the desk went above and beyond to help me find the perfect unit! They even cleaned it out for me, that was a first! Thank you so much for providing the best public storage visit I have ever experienced!!!!
Place is nice buts hours can be a pain.
Kali helped us sooooo much she was the absolute best and was supper helpful. They were so smart and helped us on moving stuff in couldn't ask for a better helper.
Trying to get a dolly cart is like playing the lottery. Many will play but there is only one winner as there is only one cart for the entire complex!
This place provides great customer service! Kali showed us around, accommodated all over requirements and provided us with the best rates possible!
Connie was great and helpful and very polite
Connie is great at Public Storage. It was easy to set up, move in/out and my belongings were secure. I’d recommend!
I was interested in renting a storage unit, and Connie helped me with finding the right one and explained everything in great detail. I am looking forward to using the storage, customer service has been excellent so far!
Connie was great and made getting a storage space as easy as possible.
Connie and Oliver have great customer service
Seemed to be some confusion with vacating my locker unit but Connie managed to point me in the right direction with excellent customer service while doing so. Would definitely recommend this facility to anybody in the neighboring area.
The lady in the house is super nice. Be nice to her!
The property manager, Connie has been very helpful and friendly! Always great customer service and interactions.
Outstanding manager service. I had to switch storage facilities last minute and Connie went above and beyond to make a stressful situation work. Very helpful!
Connie was always friendly and helpful and cheery...the facility was clean...never had any problems
Connie Is awesome... Friendly... Helpful... And funny Actually gonna miss seeing her Had a unit here for a long time She rocks
Connie was very nice to work with. We got a 10x12 unit on the 3rd floor and it’s my first time owning a storage unit (thank you, tiny Seattle apartments, so I’m glad she walked me through this process.
Connie gave excellent customer service. The process to rent a unit was fast and efficient. Thank you!
Connie is great and a huge reason we give them our business.
Best service and experience ever I have received from anybody. Although I didn't eventually rent a storage here, but Connie the property manager, has gone above and beyond the expectation. She called me right away after I competed my reservation online, and gave me the details for next steps. Then, I tried to call to cancel the reservation. Didn't leave any voice-mail, she called me back the next morning, totally unexpected. Now, She saved my time from having to call her back for the cancelation. Keep up the good work and spirit.!!!
Excellent service everything went smooth and quick very efficient Connie
Great Experience with Connie. She was really helpful restoring my lock.
Property Manager, Connie was always extremely helpful each time we accessed our unit. She provided advice about effective products to prevent moisture buildup. All of our furniture was completely safe and undamaged. COVID-19 protocols were always followed by staff. Thank you for being so professional and flexible Connie. Mahalo!
DO NOT store here. Multiple issues over the past 4 months made this experience extremely stressful with delays at every turn and hours spent trying to reach customer service to no avail. Photos attached. Details: 1) POWER OUTAGE: Our 4th floor unit was in the dark due to power outage. We learned this the day before our rental began upon inspection. As there were no alternative units that size available, we had to move into our unit in the pitch black. We were assured power would be back soon, certainly within a couple months. But, we moved out in pitch black 4 mo later. At our move-out, staff still had no estimate for when lights will be fixed & no lighting solution (we purchased our own lanterns to use). 2) ELEVATOR BREAKING: On day 1 moving stuff in, the only elevator lost internet connection/wouldn’t accept code, then froze with people stuck inside with loud buzz & not opening for a few min (giving people quite a fright). There is no other way to access upper floor units. On our 2nd and final day moving stuff in, the elevator fully broke ~1pm, freezing shut 1 hour. After reporting this to the front desk, they informed us the elevator was out of service & maintenance takes at least 24 hrs. Many families were impacted, including a student who could not complete an exam since her laptop was upstairs in her unit. We could no longer access our half-full, carefully packed (in the dark!) 4th floor unit. Since our apt lease was up, & unit access ends 6pm, we had no option but to rent an additional unit at ground-level. This took 1.5 hours to straighten out, leaving us minimal time before closing to rush to complete moving our stuff to this new unit. Given our frustration now paying for TWO storage units, we were given the contact info for someone (Al) to talk to… 3) CUSTOMER SERVICE: Despite our multiple outreach attempts and a few brief convos with Al over 3-4 wks, we were not called back despite multiple assurances that we would be called back next-day. We eventually were ghosted; no calls or voicemails were ever returned. We called back Connie who assured us that was the person to reach. Upon our unit move-out, when we summarized these issues, Connie noted Al had left Public Storage. She gave us a different number for Customer Service. We called & entered a ticket. Over the next 2 wks we received multiple calls from Public Storage asking for various people with a completely wrong name and ticket. 4) KEYPAD ISSUES: On our unit move-out day, the keypad on an internal set of doors (to access ground-level units) was taped over such that we could not enter/it wouldn’t accept our code. As this was before office hrs, we had to wait till staff arrived. They seemed surprised by the tape, noting “They’re painting, I don’t know what’s up.” Staff propped the door open all day. Oddly, when we first moved stuff in, we got a keypad code but realized the door was perpetually unlocked – the code did nothing. So, it’s either fully unlocked (not secure) or locking folks out of their units. 5) Unit access 6am-6pm only. Do not assume you have 24/7 nor good evening access! We (& other families) were not clearly told access hours at check-in. Office is staffed for a shorter period (9:30am-6), so if you have issues 6am-9:30am you have no help. The only hours posted on all lobby/front doors are office hours (see photos) which is misleading. We ran into many families who arrived ~5:45pm with a full moving truck only to be told the place was closing in 15 min. 6) No functioning restroom. 7) No functioning elevator hold button. If unloading a piece of furniture into/out of the elevator takes >10 seconds, one person must physically block the doors while another gets the stuff out before its slammed. 8) No schedule for moving trucks and only one load ramp, so if people have moving trucks at the same time it gets tight. 9) Entire parking lot is on a significant slope so dolleys, boxes all roll down. You are not allowed to back car up door to unload.
Had a great experience with Connie! She was very helpful courteous and kind. I will use this location for all my storage needs because she was so nice!
Needed help understanding an issue with my account at another location. Connie was extremely warm and helpful, so my issue was resolved within minutes.
Danny and Connie were very helpful.
Daniel & Connie you two are awesome thank you for all your help…. So pleasant to deal with!
Very fast and friendly thank you Danny and Connie.
They called me a zillion times emailed me, texted me, to remind me of my appointment (you have to make an appointment to check in) when I tried to call them, , nobody's available they have to call you back (can't even answer the phone because they're so understaffed) and yet, when I arrived well,,, they're out smoking cigarettes I ask to see what I'm going to rent .turns out I have to climb a 20 ft ladder just to get to my unit so a 70-year-old woman is supposed to carry boxes up a 20 ft ladder and put it in some tiny little cubby... but they didn't bother to tell me!? And the guy at the counter says well ..he knew that it was up at 20 ft ladder! I'm like " how does that help me ?!!" What a terrible experience terrible terrible company don't do it whatever you do don't do it!
Connie was an amazing employee at this location. She helped me by calling to remind me of a missed payment
Mahala Connie, thanks for your magnificent hospitality.
The manager Connie is one of the nicest storage representatives I have ever met. She even helped me with my move! She was super kind throughout the whole process. I highly recommend the storage unit and her!
Connie is awesome! Great customer service with a smile. Mahalo !
Big thanks to Connie and team! They helped me find unit when I was in real pinch.
Connie is really helpful and I have a good experience here
Thank you so much for being so helpful and thoughtful, @Connie. I had great experience renting a storage here. Definitely, will come back again.
Connie is such a caring, kind, and helpful property manager! She made both my move in and move out extremely easy. Highly recommend!
Aloha. I have had a storage unit at this location for over 3 years. Never had any troubles and always got the help I needed. Today Connie helped me end my unit and was kind, efficient, and quick! If I ever needed a unit again I would come here. Good price as well! Thanks Connie and happy Belated birthday 😊
I have rented several units here and the managers are great people specially Connie. I recommend people to rent here all time thank you again i am Rental almost twice a year at Lake city way NE SEATTLE WA i have no problem with the location they have wonderful costumer service especially Connie i always see here keep cleaning all the the building in side out side Thank you Somuch again
Connie is very friendly and efficient! The space is clean, neat, and well organized. Good experience. Can not imagine what else they could do.
Great service from the team here! Had an issue with leaving my keys in Portland , but they were very accommodating. Really recommend coming here for all your storage needs! Marie, Warren, and Al were always super helpful and kind during my storage stay.
The property manager is very nice and helpful!
Connie was very helpful
Good service and friendly staff!
Was helped by COnnie! She was a huge help. I wouldn’t have been able to have a smooth move without her. She’s great! Thanks Connie.
Connie was fantastic and very helpful. We have felt my dad's items bring stored there were well protected with the security system.
Connie was helpful and contacted me right of me when a reservation was made, highly recommended Public Storage for your storage needs.
Connies helped me a lot! She explained everything Thank you.
Connie was awesome and helpful!
Super friendly management… helpful! Constantly monitoring the property and activity.
Easy access, carts are great for moving a lot of things at once and Connie is great! Mahalo!!!
Connie at Lake City Public Storage was awesome. By the time she was done talking I couldn't think of any other questions to ask because she answered it all. Thank you Connie.
Convenient location. Clean and secure. Connie was extremely helpful!!
👍 awesome staff
Quick and easy service
I needed some moving boxes (PS has reasonable prices & they’re better quality than others I’ve purchased) so I stopped in. Connie was super nice & helpful! I should’ve listened to her & gotten the bigger box pack— I’ll be going back soon for more.
It was my first time renting storage space and I'm really glad I went to this location. Connie was super helpful, and I never had any issues with their service.
Connie was very helpful, the whole experience was quick and professional. Super easy. Edit: finally got our remodel finished and moved our stuff out of our storage unit. Connie was just as friendly and helpful as the day we moved in. Will definitely be recommending LCW Public Storage and Connie to everyone.
Connie was fast, thorough and helpful when I rented a new unit. Made a hot, miserable day just a little better.
Ergonomically sound Super convenient
Fantastic hospitality and service from Connie. She helped us move in and was very courteous by going beyond her expected duties.
Connie is so helpful and nice!!
I made a reservation at the wrong location but when I got there, Connie was more than helpful getting it all situated for me. She was professional, polite, and very helpful through the whole experience and I am glad that I was able to rent a unit here with her!
Connie helped get us set up, and made the process simple and quick!! Excellent customer service!
Connie was very helpful on our move out as well as over the years! Great person to work with.
0 stars for the lack of a equitable exchange on a dollar, how that brakes down to the tricks and the takes, at per square foot, you do the math115.00 on a 5x6 Simi secured space insurance is recommended. If you pay late 20.00, if you pay on time, by the fifth, using an automated system, 10.00 for the service. As an investor RIT, I would think at least 6 star'$ it is a pur profit 0 liability, traded on wallstreet scheming machine, appeals to poor trash like the author, to see how much money will waste on our own good garbage, until such times as can not pay, lose it all to an auction bid of 5.00 seams like 6 star'$ to that as well!
Awesome management very helpful and polite always looking to help you in any way she can thank you very much mahalo. Cannie you are a awesome person thank you for your help
ThiS place is secure, and the property manager Connie is extremely helpful.
Connie is great to help me. People should rent here. Great place to rent.
Connie at the facility #08458 was very accommodating and easy to work with. She helped us move in easily and move out. Recommend using this facility and would do so in the future. The facility is clean and well organized. Connie is on the property to assist with questions and issues.
Connies helped me a lot! She explained everything to me clearly from me entering the door. Also appreciate that she brought me the box I purchased and left in the official. She is very nice!
Connie was very helpful and fast with my unit. Thank you
We stopped by the office to get a storage space. Connie was great. She explained our options and helped us choose the right sized locker. She even helped to choose a space that was easiest to access. She went over all of the policies and options. She showed us how to access the building as well as the elevator. The locker already had a good lock on it that was ready to use. Connie is a great manager.
The move-in process was extremely smooth and the staff was nice and accommodating! No complications regarding the scheduling of my unit. This location was also very flexible with move-in dates and storage units!!
Great customer service, the attendant Connie let me in 5 minutes before closing to store some boxes and even helped me with the elevator.
Updating to three stars from one because we reached out and the district manager agreed to cover a month of rent. Still much less than what they cost us, but at least it is something. We had movers come to get our things out today and even though there was on employee on site, he refused to help us when our code wasn’t working because it was 45 minutes prior to opening. Our fault for not checking the hours, but if you have an employee on site just standing around, I’m unsure why you can’t help a customer. It was a tech glitch on their end. Now we have to pay for an extra 45 minutes of moving since our movers couldn’t do anything until 9:30 when our code to get in finally worked. Really disappointed. The district manager was here and offered us $2 for our trouble, so he was more concerned with insulting us than making it right. Edit: sounds like everyone had a great experience with Connie, who we did not meet. It was two men and one was the district manager.
Connie was high energy, friendly, knowledgeable and fast! Thank you for the great service!
Great customer service, and service was quick.
Great and secure location. Helpful staff.
Overall satisfied. Convenient location is the number one positive. Entrance keypads were recently added for better security. The interior door to the section where our locker is still needs to be repaired or replaced however. Parking configuration is not ideal and can be tricky if it is particularly busy. Would appreciate an extra hour or two in the evening on at least some weekdays as the current schedule often makes it difficult go in after work. Hours were just added in the early morning, which is another positive. Hoping that will continue to expand if it can be done without compromising security.
love my storage. clean and accessible . Happy with this place always.
This public storage is wonderful I give them a 5 🌟 review because the staff is great .👍 I mostly wanna give a SUPER THANK YOU to Marie she is wonderful at her job and a super dope person ......Thank you I appreciate u keep up the good work .....✌️ 🆙 🕺
Great service from both Connie and Warren and safe and secured building!!
Great prices and amazing employees! Connie was helpful and super nice!
We had a very good experience here. The staff was extremely helpful and the online registration was user-friendly.
Five star for Connie!
Had a storage unit for a couple years and never had any problems. Connie is a great manager. There is security codes for getting in the building, elevator, and 1st floor for so very safe. Not too far from I-5 and open almost all holidays.
Connie was very helpful and nice.
Connie was ana amazingly helpful worker! She's the only reason my storage got paid instead of auctioned
Connie was very helpful in finding us a unit that worked for our needs and was very informative. Units were clean and safe.
I've been renting here for a few months. Connie is always so helpful and takes pride in keeping the property clean and safe. As a woman, it's wonderful to have another woman making sure everyone is as happy and healthy as possible!
Connie is the Property Manager at this location. Public Storage is fortunate to have her. She made my transaction seamless and incredibly pleasant! She is thoroughly knowledgeable regarding any/all questions I had.
Convenient and safe site easy to get to. We had a space for several years without any problems. Connie was a professional employee who efficiently handled our sigh-out.
Connie is such an amazing property manager here, our visit was extremely helpful and fast
Connie is AWESOME! I had THE.BEST. experience with her today. Highly recommend! :)
Connie got me set up with a space with no problems. Fast, easy, great customer service!
Connie is so friendly and helpful. It's very easy process to get a unit.
Great service, thank you Connie!
Tom is a great guy !!! He is very helpful!!!
Connie is the best HAND DOWN!!!!!!
Thank you Connie.
We rented a storage unit about a month ago, and it is one of the best things we ever did. The location feels safe, clean, and has one of the nicest employee, Connie, working there. Her customer service is outstanding and she took just great care of us. She helped us find the perfect unit to meet our needs, and you can tell that she really takes pride in what she does. If you are looking to rent a unit from this place, Connie will take great care of you and you will be in great care with her.
Connie is very personable and helpful, while being friendly to each guest.
Initially, when I first walked in the door it felt like I was impeding Connies work. But after a few minutes she was so pleasant and helpful. She actually moved me units twice since my knowledge of how much stuff I actually have is low. She gave me a tour to each unit and was personable the rest of my time there. The other man that works on Saturday nights is nice also. The reason for two less stars is because their hours are horrible. I never would have shelled out that much money for a space if I knew I only have access to my belongings Monday - Friday 9:30 AM to 6 PM and Weekends 9:30 AM to 5 PM. That model isn't customer friendly at all. With my work hours I literally have 1-2 hours to try and move a 26 by 5 foot storage space. For that, I'll never recommend Public Storage facilities. Also they're not dog friendly, which is dumb but other storage facilities welcomed my dog while I was moving around.
Unit was secure. Staff was friendly. Connie was helpful when I was closing out my account and friendly while I was moving in and out this past week! Location was convenient. Parking was always available (at least when I went).
My experience at Public Storage (Lake City Way) has been truly exceptional. The employees are hard working and kind, helpful and pleasant, making storage and moving safe, comforting, and affordable. I thank them over and over again for helping me transition during this time. Highly recommend Public Storage!!!!
Connie is the best! She called me after I made a reservation and let me know that the unit I wanted was actually not in my best interest and we changed it to one that will work for our needs.
Connie was very responsive & helpful & answered our questions.
Clean, spacious and convenient- there's a truck loading space to make the truck bed level to the ground floor. Connie the manager is very responsive, and knowledgeable. She was able to provide suggestions and solutions to our storage needs and dilemma.
Connie, the site manager for this location, helped me work through a ton of challenges associated with the Public Storage online registration. She's great! Initial checkin was easy too. The place was clean, well-run, and exactly as advertised. Connie is doing a great job.
We needed some temporary storage and I'm very glad we found Lake City Public Storage! It was a pretty nice facility compared to a lot of other storage facilities which was nice. We also got a pretty great rate given the size of unit we got. Lastly, the people working there were also always very nice and helpful. Would definitely recommend if you need a place to store your stuff!
Professional, engaged and caring staff. Clean facility and I always felt safe. We rented a space for many years and never ran into any problems. A smooth and care-free experience. Connie was friendly and very efficient at closing of the unit. I highly recommend.
Great service, for both, car storage and locker storage
Convenient location, good price for the units, and the facility was always clean and well-lit. Connie was helpful, friendly, and fast when I finished with the locker and checked out. Highly recommend!
Very thorough and precise management. Seems very secure.
The manager at Lake City Public Storage, Connie, was a huge help to me and my sister when we set up our storage space. We had an especially complicated situation. Fortunately, Connie found a creative solution that not only saved us a lot of time, but probably saved us money as well! Thanks again!
Connie is always very helpful, just like everyone I've known to work here in the 8+ years we've rented one of their a units. Anytime I've had a problem it was resolved immediately; when we lost the key to our lock a few months ago she guided us through the process of replacing it. If you need extra storage space, I would recommend this PS.
Connie is such a wonderful person and always a joy to deal with. Thank you Connie!
Connie (the building manager) is Super nice and very helpful.
Had a very great experience at the Lake City Public Storage. Connie was super helpful when I realized that the storage space I had reserved was not going to meet my needs. She promptly got me another space and made the move-in nice and smooth. Definitely recommend!
Connie is always so patient and helpful every time we’re in!
Connie is super helpful. A great experience getting things settled there.
The store manager is so helpful in everything you need.
Connie was really helpful and the contactless instructions were great
Setting up my unit was quick and painless. Connie was very helpful! :)
Connie was very kind and helpful during my check-out process. The space was a good size for the price, and the loading bay is great for large moves
Connie was super knowledgable and wonderful. I had to change a bunch of stuff around, and she couldn't have been more flexible and patient. Great service!
Great experience with Connie yesterday as we rented our unit. She was upbeat professional and attentive to the specific needs we inquired about. I will definitely send anyone i know to this location that is looking for a quality storage facility
Connie was really helpful, kind and accommodating of my storage needs!
We had a fantastic experience at the Seattle Public Storage! Connie and her staff are truly exceptional! Fast, friendly check in and check out with no hassles on either end. I would use this facility for all of my storage needs! Great job!!
Connie is the most useful peron I worked with while moving in. Highly recommended :)
One more elevator would be nice, but I know they can’t just up and do that. Great when it’s not busy!
I rented here for almost a year and had nothing but good experiences. Affordable rates, and very friendly and accommodating staff, who communicate promptly and professionally whenever any sort of change to your account occurs. The facility is very clean and well-maintained, and they have been in the process of quite a few renovations in the past year. My only complaint is the elevator is a bit finicky, it often takes putting in the code more than once to get it to work.
Connie Helps a lot, very nice and friendly.
I have been a customer for several years. I was just there and was treated famously by the manager, Connie, and the staff. They even helped me find a parking space in a very full lot. They were great. Highly recommend.
Manager Connie. Very helpful. Easy going. Even came out on a very busy Sunday afternoon to help us park among much larger trucks and pick ups. Goes out of her way to help others and make sure things run smoothly. Even saw her remind someone about wearing a mask. Can be tough duty these days.
Clean, safe, and friendly staff. Especially appreciated Connie and her kindness and helpfulness.
Connie helped me find the perfect unit that didn't show up in online searches or when I called over the phone. Very efficient, helpful and knowledgeable.
If you have storage needs. This is the place come. Ultra secure, clean and kept up. You can tell whoever runs this place know their stuff and actually care. Speaking of which, the manager (Connie), is one of the nicest people I've ever dealt with. She not only gave me a call to confirm everything, but once I got there she walked me through how everything works and answered all of my questions. This is the absolute pinnacle self storage. Thank you Connie.
This site is clean and well managed. All the employees there are very nice especially Connie. She always answers my questions and has helped me when I was struggling to lift things. The hours can be hard to work with, but it also probably keeps it safer too. They are only open from 9am to 6pm Monday through Friday and 9:30am to 5pm on Saturday. I don't remember if they are even open on Sunday
This was the worst public storage ever!! I made reservations for a unit every time I came to receive my keys and lock a worker was never in the office during business hours. I went five days in a row on my breaks day five was able to speak to an employee in the office who just handed my keys and I told him I over paid this was not what I wanted. I was told to come in to talk to the manager but I had to wait another 3 days cause she is only there on weekends. Well I came to talk to a manager as soon as walking into the office before she knew why I came in she was extremely rude and could not help with ANY issues and basically I can give my keys back but I would not receive a refund not even a partial payment of my reservation. And was told to leave because she was no longer on the clock and she could not do anything. The public storage facility was not even closing it had a hour left till they closed but she told me to leave an she can’t do anything and to take the loss. Not only had I already prepaid for the unit but I over paid more then the amount was for the storage I was not receiving nothing back.. NEVER AGAIN THEY ARE BAD BUSINESS
Henry is the best. He is very helpful and with great attitude.
Connie was great
Great place, perfect unit... And Marie is awesome! she is super helpful and easy to work with... Thanks Marie! :) ***Update*** Just rented a new unit (had to upgrade, small move so additional stuff & consolidating two smaller units) and did this all on a time crunch at the end/beginning of the month and Connie help pull the whole thing together! She helped us find the right unit, the most cost effective way and took care of the transition challenges. You are super cool Connie! Thank you! T & Em
Terriblw parking lot
Connie was incredibly nice and helpful. She went above and beyond and made the process easy and stress free!! Can’t thank her enough
Connie M went above and beyond to help
Connie is the best and so nice! Very helpful from the beginning when I first started using this storage unit to the end when I have moved out. Would highly recommend, especially this location! Hopefully you’ll get Connie to help you out too! :) thanks Connie!!
The manager Connie was very helpful and delightful when assisting my Girlfriend & I with information on accessing our storage unit for the first time. Connie is very personable and gave great recommendations on protecting unit from moisture.
Friendly staff & good prices on units. Connie is very friendly & often walking around checking on things & making sure customers have everything they need.
5 stars because Connie had 5 star customer service! Thank-you Lake City Public Storage for helping me get my space so promptly and explaining things clearly. I appreciate my experience here and look forward to a continuous secure, safe and clean location to rent storage from! Highly recommend this location and ask for Connie! Thanks
We have been using Public Storage for quite a while and they have been amazing! The customer service is friendly, competent, patient! and are always there to be helpful. They are very customer-centered, which makes working with them a lovely experience!
Do you intentionally make it impossible to contact your business via phone?
Connie is awesome!
Mahalo Connie was so helpful on our move out. We had a slight issue with another door lock, but she helped us solve that and was very accommodating during our move it. Great employee and really seemed to care. Thanks!
The unit rented by my sister was clean and climate controlled. There were carts available for removing our things and moving about the the building with the cart was easy. Isles were wide enough and door big enough to easily get things out of the unit. The personnel were right there with answers to our questions and came to clear us so we could close out the account. Very smooth operation.
Vince and May have been very helpful today. They are awesome as help me find a good and cheaper storage. They are also very kind and good at communicating. Lastly, they have the initiative to help me which I fine rare these days.
Ms. Kime was a great help! Very friendly and nice. Would recommend to anyone in Lake City Area!
Thnx for making a phone rez for me!
I been a customer with you guys for over a year now and the customer service of May+Ria is out standing!!! Nice personally very helpful. They help me save some money and that I'm really thankful!
I have been a customer for two years. Great facility and staff! Staff are always very helpful and friendly. Good pricing for prime location.
Kisa and May are extraordinary! I had the pleasure of working with them as we pulled together to help one of our customers. Great Team Players
Friendly, informative and efficient staff did a great job setting up my rental. Thanks, May and Tia!
May and Ria were very polite and awesome!
May and Ria were amazing! We got there last minute and they were so kind and helpful the whole way through! It will be so great to see them again!
The rental process was easy, very secure, and the staff was super conscientious of the health crisis. Miss May was awesome and so helpful! Will definitely recommend.
May was super friendly and made the entire process super easy! Very knowledgable and answered all our questions. Definitely recommend this place to anyone.
I had an amazing experience from an employee named May she helped out a lot with the boxes that I needed minute super simple quick and easy and loaded it into my car and everything. Definitely recommend
My experience there was very good. Mahalo Connie is very kind and nice. Helped me a lot.
I would like to give a big thank you to May and Connie at the Lake City Way public storage facility, they were very very helpful to me today, they helped me to save money and to get a larger space. They really deserve a good acknowledgement, they are very hard-working people they know their job very well,. Thanks again to Public Storage, David G.
May was a great help.... awesome customer service!!!!!! You can’t get better than that. I highly recommend this public storage place!
May was super helpful with her instructions on how to operate the building. You guys make storage super easy.
Connie M. Was very helpful throughout the whole process.I will definitely recommend this storage facility if your in the Lake City area.
Quick and easy! A very pleasant experience. Thanks!
May and Tiuana were really patient and helpful when I came to move some of my friend’s stuff into her storage locker!
After 6 months, I'm back on here to write another review. I've been dealing with Connie - WHO IS AMAZING! I'm dealing with tons of crazy factors, COVID-19 related and feeling overwhelmed. Connie has gone above and beyond the call of duty, first dealing with a missed payment because I was in quarantine and out of network, and now dealing with a move and not sure where I'm going. She's spent time on the phone with me, helping me talk through my options and keeping my spirits up in the meantime. I am SO IMPRESSED with her professionalism, grace and sense of humor!
Beginning to end the entire experience was seamless. Connie was very helpful in explaining all we needed to know about our storage unit. Most appreciated were the carts provided to assist in moving materials to our unit. Storage space was clean and well maintained.
10 stars customer service
Thanks a bunch Connie @ Public Storage. You were so on point and helping us get all the information we needed, get is set up, and you were so clear. I appreciate such good service. Especially in our trying times.
Perfect place to store dorm room furniture for the spring quarter! Very accessible to UW. Great staff and facility!
Connie is super nice. Very professional and computer savvy. Makes the moving experience pleasant. Star employee ☀
Got their early , left happy! Inexpensive and safe. Connie new what I needed and left me fulfilled!
GREAT CUSTOMER SERVICE. I enjoyed renting a space from Connie. She was very pleasant and made the experience grand.
I needed boxes for moving, and Connie was a great help. She is knowledgeable and friendly, helped me figure out what I needed and gave tips. She even helped take the stuff out to my car! I have not moved in many years, so this was really appreciated.
The elevator has been down twice now. No warning, just a sign on the door. With a full car of items I have to drive around with, it's a huge inconvenience. Why can't they email customers about it, or call. Thet have our contact info
Connie the manager was amazing. I moved from California to Seattle this week. Connie called me several days in advance of my reservation. We were stuck on the road for a day due to issues with the transport. When I called to let her now I was stressed. Connie changed the reservation but also wished us luck on the rest of the move. When we finally arrived she was welcoming and very helpful. Thanks Connie for helping my transition to my new home so nice.
May and Connie were absolutely amazing. They saved me over $100. Gave me several options to help fill my storage needs. I will definitely recommend friends and family! Thank you ladies! 💛💛💛
Tiuana Wright was really great! She's super professional and very efficient.
Connie made the process quick and easy! 5 stars
Tiuana was very helpful. I didn't realize I had booked a locker (which you can only access via staircase and is only 4' tall. She helped me change my booking to a 8' tall locker. I appreciated her help. Be careful when booking online to avoid any confusion!
Connie was very kind and helpful during my checkout process. She made it easy and seemless. Would definitely use PS Lake City again.
Connie was great at helping me make sure I chose the right space.
Connie was great! Helpful, patient, pleasant sense of humor. Mahalo Connie!
Connie was really helpful!
Had a great experience! May assisted me at the property. She was super helpful and friendly. In addition to great customer service the facilities are clean and the prices are good.
Tiuana was super helpful and did a wonderful job to get me a unit!
I came down to public storage to check out a bunch of different storage sizes a couple weeks ago tianna was friendly and very patient with me. I would recommend this place to anybody.
I’ve been a customer here for over a year. The staff has always been super friendly and helpful. You can’t beat the prices for the area too!
Connie is the best!
Tijuana is awesome and made my experience the best ever
Connie M. was exceedingly polite, efficient and thorough. She was a great professional representative of the company. She exhibited the value of service with courtesy.
I received superior customer service from May, today. Terrific help!!
Tiuana Is awesome with unbelievable customer service I Iove it here
Reasonable pricing, convenient checkin and checkout. Connie was helpful in helping the process through!
May was super helpful and very easy to work with!
Tiuana was extremely helpful when showing me different units available!
I've great expriance with May who she work at Public Storage, she is warm, willing to help you any question and very professional, The property is clean and security. I really recommend for this place.
Thanks, May and Tiuana!!!
Overall great expirence using this storage facility, Connie the storage manager was super helpful. Would definitely recommend.
Connie and Henry were amazing and helpful. I recommend comong to this location!! Thank you!
May and Connie were super helpful. Place looks clean and secure.
May and Tiuana were very helpful and friendly. Warmer indoor storage.
Tijuana W. was very helpful. My husband and I were looking for a storage unit and she went over our options, pricing, and gave us a tour of different options. The next day we purchased a unit and she was personable and patient while we read through the contract. Highly recommend.
May and Connie were a great help! Recommend this place to anyone who’s looking for a storage place!
May is a very great employee and answered every question and was very helpful
Tiuana and May were incredibly helpful! They made the transaction very quick and offered to help us out to the car. Highly recommend here if you need supplies!
May and Tiuana were so helpful and professionally nice. Because of them I would recommend this storage to all my friends.
Tinana and May gave us great services
I recently started renting a unit at this location. The staff was super helpful and Kendra was great at walking me through everything. There were a few unexpected charges that I wasn't aware of due to this being my first time renting but overall I am very happy with how I was treated!
The storage unit was very spacious and was a great price! Tiuana was very helpful and made the process stress-free and very easy for me!
Kendra couldn't have been more friendly and helpful, she made my first experience with Public Storage seamless and very professional.
Very helpful, courteous staff.
How do send an e-mail to my Lake City Public Storage; That is located at this address. 10821 Lake City Way.
Shelia was very professional. She showed me several options so I can decide which storage unit best fits my need. The place looks clean and well maintained. I’m excited to store my stuff here. My overall experience was fantastic!
This storage unit is great. Both ladies on site were super friendly, showed me what my best option was and set everything up right away. I rented my unit for about 2 months and the facility was always clean, easy to access, and secure. Check out process was very easy too. Would recommend!
Shelbie was just the greatest!
Shelia helped me on her first day on the job... She was wonderful! So helpful & courteous. Left there a happy customer with a smile on my face 😀
Marie and Sheila were incredibly helpful and accommodating. The facility is clean and easy to access.
Tiffany and Marie were very helpful, and friendly. It was a pleasure renting a unit with their assistance.
Pleasant and efficient
Friendly and knowledgeable staff. Always easy to work with. Highly recommend! Thanks Maria for taking such good care of my things!
Connie and Marie wonderful. This facility is clean, secure, and has very competitive pricing. You will not find a better place to store your items.
Kendra gave me great service. Helped me with questions. Awesome!
I stored my car there. The process was straightfowrd and easy. Shelbie is really nice helping me out, answerimg all my questions. pretty good experience.
Marie and Connie were great and friendly. Very welcoming and helpful. Highly recommend this location.
Our Association has had a unit in this facility for many years. The staff has always been friendly and helpful with the facility itself being clean and tidy. We just moved into a larger unit and our billing went awry. I found Marie, Shelby and Tracy to be amazing employees who got everything straightened out and made what could have been a bad situation all good! Thanks gals!
Marie is the best! She is helpful, knowledgeable, made me feel so good that all of my stuff has been taken care of. Lucky to have found the best in the business, takes a lot off my plate!
Way to go public storage, great rates, clean and secure, special thanks to Marie thanks for taking care of my storage needs!
Marie gave me excellent customer service. Real nice and extremely polite!!
I went to public storage today and the parking lot was super full but luckily Shelbie was there to notice my struggle. She helped me find a place to park and brought me a moving cart. EXCELLENT CUSTOMER SERVICE! Thank you Shelbie
Steve and Marie were awesome! Got closing times mixed up and showed up as they were shutting the doors. The stayed open and helped us unload before locking up for the night. Thanks guys
SHELBIE AND KENDRA DID A WONDERFUL JOB.
I had a great experience leasing a storage unit. The facility is clean and very well maintained. The site manager, Marie was extremely helpful and knowledgeable. A winning experience.
Connle good costtemer sirvis
I just registered for a unit at this location. Facility was clean and seemed very secure + easy access to North Seattle neighborhoods. Connie and Henry were fabulous! Very helpful, kind and fun to walk through the facility with. All in all a very positive experience and I would recommend this location to anyone.
I did have some complications prior, but I don't even feel like mentioning them because Shelby turned it all around. By the time I made it in, Shelby was off doing a tour, I believe, but her sidekick Kendra was there. Kendra was just as pleasing after my ROUGH start. I just want to say thank you, Ladies (Shelby & Kendra) for being rock stars with my check in . Anytime you have to deal with storage, chances are you are going through something!! These Ladies allowed Me to just breathe again and feel as if everything is going to be A-Ok. I just appreciate their customer service as nowadays , it's hard to come by and recieve EXCELLENT customer service. Thank y'all. Thank y'all. Thank y'all X infinity 😁
Met the most amazing staff here. Big thanks to Chuck, and his colleague Marie and Henry. -from Alex, an ordinary college student here...
Connie was very helpful and accommodating. Only negative point is that the Public Storage website quotes a total move-in cost that does not include the premium for insurance required by the company (unless you already have coverage that satisfies them -- waiving all coverage is not an option with PS.)
All I have to say is if you are looking for an honest place to keep your things look no further. Marie is caring, funny and a phenominal person all around. She let me know there are still great people around. Anthony, Steve and Joe have all been so very helpful as well. Don't second guess yourself, just go there for all your storing needs and more! #todaywasbroughttoyoubytheletterH
Don't be Fooled. Phony Marketing Ploys! I picked this storage facility in part for it's location and also for the price. The price was an online-only amount that was too good to pass up. I signed up and moved my stuff in only to find out 5 months later that they would be increasing my rent by 300%. I called and spoke to 2 different workers only to hear that there was nothing they could do since it was a too good to be true price. Damn Marketing Ploys!
Connie M gave us a very good service , was flexible with the appointment . Everything was good and well organized 😃
Marie has excellent customer service skills and the place is clean.
Lisa Is A Life Saver and the Best Manager You Can Hope To Deal With!! Her and the Lake City Way Team Rock. They Make Me Proud To Say I've Been Storing With Them For 2yrs Now!!!!!
Marie and staff are awesome
When it came to customer service, we talked with Henry, Marie and Kendra. All three were very helpful and made the process of renting a storage very easy. As a college student, they were very understanding and helped us get the best deal. The only issue with the facility is that access to storage units is only during store hours because it is not a 24 hour storage place.
Service is excellent!
The staff (Henry & Shelby) gave me a great tour and are very courteous. In Lake City Thanks again😎🤘🏻
Good experience , Henry was very helpful. Definitely will continue using public storage in the future.
This place will offer you a low online price to get you to sign up, but what they don't disclose is that they will gradually increase your rent until it is double by the time you've been there for a year. They will increase your rent without notice and the only way you will find out is on your monthly invoice.
Just rented a storage space. Marie (the property manager) made it a very easy and painless process.
Marie was the best and made the process so freaking easy 😁 not to mention she was easy to look at 😍
Marie was excellent and made sure I understood everything I was signing for my new unit!
Well maintained location, but very limited parking.
During the very stressful period of needing to sell my place and clear it out for staging, I had the good fortune of finding Public Storage on Lake City Way and working with Marie. Marie is the nicest person, and she clearly takes pride in her work and handles everything very professionally. I could not resist bringing her chocolate once and coffee another time (she likes cream and sugar) because she made one of the most unpleasant tasks actually enjoyable! Marie is a pro at being calm and courteous all the time, and this storage facility is top notch— great deals, clear and easy access with plentiful rolling carts free to use, and dependable parking availability. The place is very well managed with excellent security—just try getting upstairs on the elevator without your code! I found everything to be clean, and everyone I encountered using the place was nice and courteous, too. Marie trains the staff and I guess they only hire nice people, because everyone I dealt with there is great. I’d use this place again in a heartbeat.
My experience at this facility has always been superb. Henry and all the other employees and managers that I have had the pleasure of working with have been very professional, considerate and proficient. I have been storing my clients belongings here for almost 5 years, and in about 30 minutes was able to upgrade to a larger unit on the ground floor. I would recommend this facility to anyone wanting to store stuff in the north end of Seattle. Lots of parking and always a rolling cart on site to use.
Awesome service. They went above and beyond!!
Marie is a very efficient manager with a very gregarious demeanor. A pleasure to do business with. Her staff, Shelbie and Connie, are great as well. Great team! I highly recommend Lake City Public Storage. .
Thank You Marie, Shelbie and Connie! Friendly and helpful!
Staff is amazing and always accommodating, have had my belongings here for about 5 years with no complaints. Marie is amazing! With the new remodels, this public storage location has all your needs.
Marie is the best, always super helpful and on it. Very well managed, clean and safe. Recent upgraded storage units too. A+
Always a great experience here, Marie was super helpful and I was ready to start storing stuff faster than I thought possible. Friendly Staff, great location.
Lock's come with the unit it Lock's up at certain times of the day.
After 2 weeks and countless negative run ins with different "customer service" professionals, all whom treated us with hatefulness and a disgust they didnt even try to hide, Henry was a breathe of fresh air. Thank youa Henry, for not making one of the most traumatic times in a person's life, a wonderful and knowledgeableexperoejce for us all,
Very helpful and great options! Marie was terrific:)
Was helped really well to make sure i had the proper unit and at the right facility these guys are always good at that
They are always so nice to me when I go there
I am going through a very rough time since my wife was arrested by ICE agents and I couldn't pay both rent and court fees. I packed our belongings and headed to store it at this facility. I can say the level of customer service provided is that of a high-end hotel. I've got to interact with most of the staff over the past week and everyone (even the new guy) was personal and professional. Henry went above and beyond to help me when I had to handle an emergency and I carelessly left the lock off the door when I rushed out. When returning the next day, I was unable to get into my storage unit because it was locked by Henry after he had noticed me rushing out. I don't think my belongings would have been tampered with since the other security measures are in place, but just knowing my things are safe is something I can feel good about during these times. Thanks guys!
henry was amazing!! Got me set up easily and gave all the information. Only taking a star out because this place puts a lot of hidden fees into their rentals. First, is requiring insurance on your items. Then they force you to buy a lock from there for about $20. Be more upfront but Henry was great
If Google Maps had six stars, then I would rate Marie and her team at Public Storage a six!!! They were courteous, informative, punctual during my tour and during my contract signing. The building and area is clean and safe. I highly recommend Public Storage.
Super good and helpful!!!
Henry was the person who helped me. He was really helpful in giving awesome advice. Thank you!
Henry was helpful and friendly.
Henry is very helpful.
Great place and good customer service
Marie was awesome. This location didn't have what we needed, but she helped us find a nearby unit that did. That's going the extra mile.
Not sure why they post gate hours in the public storage website. They do not open access until 9:30. Convenient location not convenient hours.
Henry has been great help setting up a storage space for my friend and I. There was a glitch in the computer system that logged us in different units but Henry was able to help us and correct that. The price is fair and the units are in good size. Recommend this location for UW students
super friendly and helpful staff! great experience with a hell of a deal on a unit! couldn't possibly have asked for more from them :]
Marie was great!
Marie was so helpful, great location!
I was very impressed with the excellent service provided by Marie. She is really professional on her job!
Marie the manager is Good person and helpful, am costumer for years and I like this location i give 5 *****
Used this place multiple times, always been quick, easy, and relatively cheap for Seattle storage.
Henry was great! I was all set up with my storage unit in less than 30min! And it was a great rate. Thank you Henry for making it such an easy process
Henry was VERY friendly, thorough and helpful. The space is clean and the price is reasonable. I recommend it for anyone!
Marie, the manager here, is beyond amazing and helpful. She made the move in process really easy and stress-free. The care for customer service is unparalleled here, I would highly recommend this storage solution!
Henry and Marie were very kind. Especially when we realized we needed a bigger unit after already booking one. Great customer service, great units, and the price wasn't bad either. Thank you!
Marie is great, so is Lisa and Henry
I needed to park at Public Storage because the parking lot for the business next door was full. It seemed that I arrived as Public Storage was closing and the manager was in his car ready to go home when he saw me pull in. He approached me as I got out of my car and I assumed he was going to be upset about parking there so I steeled myself for that conversation. He asked me if I needed to access the storage and, not expecting that, I was in "surly man mode" and answered, "nah, i'm heading next door." I appreciate that he was concerned that I was their customer that needed to access my storage unit and seemed willing to stay late to help when all I needed was a parking spot. I don't know his name but that's outstanding service. I also wrote this as an apology to the manager in case I came across as a jerk when he approached me.
Marie the manger does a great job with this location. I have had a unit at this location for more years than I want to think about. Marie's customer service is on point. The units and surroundings are very clean and well light.
Lost storage they put aside all my pictures
Marie was fantastic! A real pro she was very helpful explaining all my options! Thank you Marie...
Marie and Cindee were both outstanding in their customer service and gave very helpful advice. They were excellent problem solvers and able to quickly offer practical solutions. Their professional and friendly service made the whole process of renting and moving in easy and stress free. I highly recommend them when looking for a storage facility. A five star rating is not high enough but will have to suffice.
Great service and very friendly staff.
I worked with Marie and Mike yesterday, Jan 5, 2017 obtaining a storage space. Marie was extremely helpful, very knowledgeable and friendly. She did my paperwork very efficiently, there was no delay. She knew precisely what I needed and showed me 2 different units, I chose the 2nd, larger unit. I would definitely suggest this particular storage facility to my friends. Still 2 yrs later and Marie is still great
Marie and Joe were fast, friendly, and put my mind at ease with their attention to detail!
The regional manager of the Lake City Way location, Lisa, is extremely helpful and professional. She went above and beyond to assist me in resolving an issue, and was friendly and courteous during the process. Her customer service and professional demeanor make her an excellent representative for the company.
Great customer service
Marie has phenomenal customer service.
Marie was especially helpful in thinking about the size of the storage I'd need. She carefully assessed our truck with half a load and suggested the perfectly sized unit. And she delayed her lunch to accommodate our schedule. Thank you!
The staff is very helpful and friendly and the space is well maintained and secured.
Marie was awesome and helped me find the best storage unit for my personal needs
Marie and Norma provided great service!
Marie and Norma took care of us so well! Top notch customer service!
Awesome experience! Norma Batu is extremely helpful! Highly recommended!
Nice Customer Service
Marie at the main office went above & beyond to help a couple of out of state Alaskans deal with the storage unit we had here. Customer Service was right on the mark! Thank you! You rock!
We needed a space for a short term storage of our entire house. This was perfect for the job!!! Thanks Marie and her staff for a great experience.
Awesome service! Marie was very helpful and patience. She helped and worked with us to find the unit we needed:)
Would not recommend. Some of my items were stolen out of my locker and employees don’t care. Don’t use their locks they provide, they have spare keys to them and use it to steal your stuff. Buy your own locks!!
Marie was so kind and patient with my mother-in-law. She helped explain and update her billing and made sure she felt comfortable and taken care of. Thanks again for your service!
Good Value and no nonsense.
Very friendly service. The location is very secure, so my stuff feels safe!
Kuddos to Marie! She went out of her way to make our experience with Public Storage the best. She was very knowledgeable about what box sizes I should use and recommended and let us borrow the right dolly to do the job for my son's move to his University of Washington dorm. Highly recommend this storage facility.
The customer service I received from Marie was bar none, outstanding. Very clean and professional property and the office was a very warm and friendly place to visit.
Worst storage facility I’ve ever used. Access into the units is through two double doors that spring closed, locked, won’t stay open and are signed to “keep closed”, so you’ll find yourself getting jammed at the doorway with every trip between your car and locker. The large center bay door that should allow you to park close to the lockers is broken and can’t be opened, and has been that way for at least six months. And the rates are no better than any of the nearby competitors. Whatever discount we thought we were getting was wiped out by the 40% increase they just dropped on us last month with no notification whatsoever. Honestly, I don’t understand these 5-star reviews. Who could rate this place so highly? My advice is to go elsewhere; there are plenty of better places along Lake City Way.
Do I have to give prior notice before vacating my unit if before end of month?
Clean, affordable, secure, helpful staff. But if you're in an upper locker and stay in too long, the automatic lights go out and its a hazardous situation in getting down. That would be my only issue.
Just used parking lot to turn around.
Marie & Tiffany are friendly and very helpful. Always have a smile on there face and put a smile on yours.
I found this place useful for climate control care and security. Marie at the desk is always a perfect help and pleasure to talk to.
Marie was so helpful. Most pleasant storage experience ever!
Murray was very thorough respectful and informative and a pleasant to be around
Tiffany and Marie were great at helping me get some boxes and packing material picked out. They went way out their way to help me make the right choice and get the box pack loaded. Really appreciate their service and how easy it was to get what I needed with the pre-packaged box pack. Stop by if you live close for great help from this pair and for an easy options if you need moving materials!
Everyone I encountered here was friendly and helpful. Shout out to Marie, Paul, and Mitchell for answering my many questions! The unit was clean and in good repair and the bay doors are wide enough to accommodate even the largest moving truck. Will definitely use them again.
Marie. The property manager is awesome. She would get my vote for corporate. Might just turn things around for the Storage Company.
Straight forward service. No frills but certainly no hiccups.
Great manager and clean facility. Needs better lighting and the tension on the doors between storage areas need to be loosened
Marie is the best public storage manager. I have always had a storage unit but it's always in different areas of the city. Lake City public storage is by far the most accommodating and friendly. Not only did she give me a full run down of the policy but she has stayed a little longer to let me finish packing my unit and I'm very appreciative of the extra time. Always a smile on her face like she's happy to see me. Very satisfied customer. Thanks Marie
Marie and Mitchell are very courteous friendly and outgoing. Always seeking out there customers to say hello making it a very inviting atmosphere. Never do I question the importance of my concerns no matter how small they are always greeted with a friendly explaination or rather immediate action. Paul and Bob are very lovely office staff as well(: very communicative and pleasant to d business with (:
I've been looking for a safe, affordable storage unit for a while. I'm stoked to have sound this location close by. Marie has been amazingly helpful from sign-up, to move in, and suggests the best products to organize my unit. Friendly, great location, and several size options available: it's made the experience one of the best I could have imagined.
Tiffany and Marie were awesome with helping me decide on what kind of boxes I needed for my move.
Completely incompetent worst Storage place i've ever used *(and i've had one in vegas!) 1 they scammed me 2 i called to complaints corporate they called pretending to be a customer satisfaction survey and Confronted me about my complaint. 3 i called to complain about that Took them two months To really get the right person who yes waved some fees and gave me a new lock. But Did nothing about the snotty little Cant use that word Girls 4my unit went to auction err kinda they cut off my lock put their lock on. But no actually it was not at auction it was a communication breakdown between cooperate and the store. anyway i go in they look me up *(are completely fine as in polite) *i go up oh yeah locked out i get them to remove their lock... great! Only the lady made me punch in my code to ensure i am not stupid? 5 So when i tried to open my door - cant the fire door automatic closing thing is broken. I CANT HOLD IT UP AND OPEN MY DOOR. and the ladyknew it. So i had to go down a 3rd time. By the time i was actually leaves by with me stuff Me and the redhead were all but yelling at eachother FIRE BOTH OF THEM. They do not know how to maintain the building and they treat customers Very Badly. from the first moment i said hay we are trying to make a bus They went as slow as possible and acted horrible. Living up to lake city reputation all the way!!! Update - has the Gull to reply after years *Does not remember the fire door hinges being broken and blocking an elderly womans units ply wood door* Well that is okay Because photos and video Exist > I uploaded to Facebook but hold on let me Find those and repost them to your Google Images, In addition to that Let me add them to a Site like Rippoffreports > Why they have not FIRED this person I do not know. She is Extraordinary RUDE!!! I mean scam central selling Used locks as New, Not helping clients in a timely fashion, Missmanagement of the property. HOW DARE SHE REPLY *I called to complain about her to the company she called me pretending to be a customer service Survey and then Argued with me!!! No! This PERSON makes your whole brand look bad. *She Doesnt remember this issue > But I am sure next person who goes on a tour and sees Plywood For doors on storage units And broken fire doors will KNOW it is TRUE.
Staff is so on it, meaning knowledgable, kind, couteous, helpful, an asset to Public Storage. As long as they have Marie, they will have my business there.
This place is a dump don't be fooled.
Came in not sure what I was doing or what I wanted or needed Tiffany and Marie helped me I walked out of there confident in the decsion I had made. Those 2 pit me at ease and answered all my questions and helped.me find the right for me. A special thanks to you girls for I wasn't having a a particularly good day they made me smile and even laugh. They brifhten my day. Thank you Tiffany and Marie
Marie and Tiffany were amazing
Tiffany was awesome! She made the experience fun, easy and got me hooked up with all the accessories I needed. Great experience
Marie is a wonderful on site manager for Public Storage. She educated me re using the elevators and codes and literally guided me throughout the building to get oriented. Tiffany is a great addition to the team at Lake City....these women make the place feel safe and an easy access
Marie provided great customer service. New extended hours are helpful, wish hours were also longer at the end of day.
Marie is absolutely the BEST !!!!
Marie was so helpful and friendly. I am from out of town and she made the process so easy.
They went above and beyond to help me with a difficult time. Very professional and caring. I highly recommend them. .
Marie is awesome and takes really good care of me and the stuff in my unit.
My husband and I were impressed with Marie’s customer service. Paperwork was streamlined due to her familiarity with the process. We were treated with respect, which is high on our “must” list at our age. We have no problem leaving or walking out of a business where we are not treated well. This was not the case with this business. Marie was top rate in congeniality and professionalism in our obtaining a storage space. We would recommend this location to anyone.
Anazing service. Patient in explaining policies without being overbearing. Transparent, open, and honest
Marie was very helpful,and kind. She was very patient with me as i was running late. I really apprieate all the willingness to go above and beyond to help customers.thank you marie at public storage lakecity way, you rock!
From Elba Ortiz To Marie Marie was very helpful, polite and efficient. I am very satisfied with the service I received, thank you.
Friendly staff and easy in and out
Managers Marie and Paul have gone above & beyond in customer service! Thank you so much!!
This location is great and Marie is very helpful and very knowledgeable about storage spaces... Thanks again Marie......
I have a storage unit at the Lake City Way facility. My apartment manager raised my rent a few months ago. I had 4 days to vacate. Marie the Manager at Lake City Way storage went through everything with me on what storage unit would fit me. I was able too get everything I own into my unit safely. Marie would always answer when I called and if I left a message she would call right back. She deserves a bonus/raise as far as I am concerned. I have a mental illness in which I get confused at times but Marie never made me feel bad or ashamed. Thank you Marie. Michael C
Such a great experience! I went in needing a storage unit, the one I originally intended on getting was way more room then I needed (I am not the best with measurements) and so Marie was helpful as can be and not only showed us a unit that was perfect size for our things but also saving us money and saving room for others that need it! Companies who have amazing representatives and workers like Marie have hit the jackpot. She actually wanted to help us and did in fact help us offered a different storage unit not only saving me money but she helped Public Storage gain a loyal customer! She was also very quick, efficient, trusting and had us in and out in 20 minutes. She served us so we'll, so helpful and ready to serve, or her first question beside how our days was going was how much stuff we had and showed us the unit that fit best first thing! Also, not sure how long the special is going on for but you only pay $1 for the first months rent- not including mandatory insurance, lock fee, and one time Service Fee. Thank you Marie and Public Storage! 💖
I generally get the run a round with most storage facilities in the past. They sign you up to make a buck. Maria the "Awesome" manager at Public Storage in Lake City goes the extra mile. She was very courteous and didnt pressure me too get a storage until I was sure of what fits me. She took me on a tour and showed me the newly renovated 1st floor. I got a unit and saved time and money. As far as I am concerned Maria deserves a bonus for how hard she works too make sure the customer is 100 percent satisfied.
Highly recommend this place! Marie & Paul provide professional & courteous customer service. They know your name when they see you - and they make every effort to offer helpful suggestions, and go out of their way to work with you, in any possible way. Five Stars!!
Poor management, Elevator breaks constantly, Dirty facility, screws and nails all over the parking lot . overpriced units. Late arriving employees. Spend your money elsewhere its just terrible
When my mother passed away a couple of months ago, I found myself having to quickly empty three storage units with her things in them, two of which were located at the Public Storage facility on Lake City Way NE in Seattle. Marie was very understanding about my situation and she was most helpful and kind. It has been a very stressful time and I appreciate all of the kindness and consideration I was shown by the people at Public Storage.
Highly recommend this location if you are looking for storage space. My experience obtaining information and the unit was done in a professional, fun, and very timely way. Thanks Marie !
The manager, Marie, has always gone out of her way to be both accessible and helpful. The entire staff is friendly, efficient, and helpful. I would definitely recommend this place to others. Thanks, Marie.
Marie has been the most wonderful one since love been coming here she goes out of her way to help and even wishes me a wonderful day or morning..l would have all my friends come here the staff and Marie are awesome Chargingbear.
Marie and Mitchell provided us with excellent customer service. They went above and beyond my expectations.
Knowledgable and friendly staff and the best customer service ever!
Marie and her staff were very helpful and personable, any questions were answered. I would highly recommend this location, the units were clean and the builing well maintained, I feel that the unit is safe and secure when Marie wasn't helping someone she was walking around making sure the building is taken care of and prepared to chase out the rifrafs. It was a professional experience I thoroughly enjoyed it.
Marie and the staff keep the property looking great! Friendly, helpful, and decently priced for the area.
Awesome and easy
Marie was very helpful - she made sure we got our storage secured in record time. Highly recommend Public Storage - low rates, clean facility!
Marie extra helpful!
I would like to give Marie and Paul a 5 star review for their customer service towards me today. They were nice to stay a little longer for me to empty the truck and load it in my unit. It was very helpful and appreciated. Thank you both. Christine Miles
The associate helping us was extremely clear and friendly, very much needed when you’re moving!
Marie was very courteous, explained everything I needed to know, great experience!
My experience with Ryan was amazing. Thankful such great staff are there to help.
Marie is a very professional individual who gave me all the help that I needed to accomplish a new storage location a wonderful friendly individual who gave me al the answers.
Good prices and selection of different sized units but pushy tactics trying to get me to sign up for their storage insurance and an unpleasant experience at the beginning of the month brings down the rating. My renters insurance covered storage so I was able to waive that. They are not open 24/7 and they close early for a weekend but that wasn't an issue for me. Finding roller carts wasn't a problem. In between christmas and new years, I was unable to clear out my unit but arrived on Jan 2nd to do so (they were closed new years day). To my disappointment, unit rentals are not prorated once you vacate (but they are conveniently prorated when you initially rent it, go figure) so I was charged the whole month. I talked with the property manager and the district manager and neither felt the need to make an exception considering the closeness of the holidays and how most people are extremely busy/gone during this time. Marie was very nice and expressed that even the employee's dislike the policy. Chuck, the district manager, not as nice. He told me to contact customer service. When I contacted CS they told me there was nothing they could do, only the district manager could make that exception. uh, huh. I even contacted and left a voicemail to Lisa, the regional manager, who never called back. I understand policies but also think there are times when exceptions can be made. Paying for the whole month and then giving Public Storage the ability to then rent the unit to make them more money seems like a very unfair practice. Lesson learned.
I sprained my ankle & asked for some help moving from Chuck & Paul. The manager went above & beyond the call of duty, he helped me load some of my items so I wouldn’t have to strain myself more. My items were safe & secure for months without any difficulties. Highly recommend this location to anyone in transition!
Marie is fantastic!! She is all smiles and equipped with helpful information. Marie and others like Kyle at this Public Storage in Lake City are quite frankly just superb! From storage tips to packing items right, they know it all!
The space is clean and the containers heated (no mold!).The folks working there (Paul and Marie) were very helpful with the rental setup and it seems the terms of rental are lenient and fair.
Although I initially was having significant trouble with the online reservation system (which sounds like it is going to be an ongoing problem) and ended up getting a smaller unit when I showed up at the property the manager Marie was able to evaluate my needs and get me a unit that was better suited to those needs.
Ryan and Kyle did a great job helping me find the right space for my personal items I was in a rush to move out of my office space because the lease ended and I was able to obtain a great deal on the perfect space the same day moving out was even an easier experience they made everything go smoothly five stars would recommend to anyone.
Best price I could find for the size. Climate control? Felt as cold as the outside temp last time I was there.
Staff has always gone above and beyond while I've been with this Public Storage. I have appreciated the service I have received.
Great staff, Kyle and Ryan were really kind and helpful
The staff is very courteous and very helpful. Kyle helped me at the very end of a long day so that we were fully unloaded and could wrap things up on time
Extremely helpful staff member (Ryan) made renting a space and moving from DC to Seattle seamless and VERY EASY!!!! Thank you!!!!!!
Marie inherited a problem when we came in with our furniture. The problem was not of her making, but she did everything she could to resolve it and she did. We walked out very satisfied and will recommend this location to others who may need this service. Karen
Marie is very professional , polite enjoy coming in to pay month rent.
Marie and Tiffany were really helpful on the questions I had about possibly renting a storage unit at this location.
i'll start by saying that the employees there are very nice, it's not my first time to deal with the public storage and i like when you go to a place and find people know what they doing.. they follow the policy and the rules very professional and this is fine with me.. but the lady was helping me she was so nice and professional .... 2 Thumbs UP for Marie the manger.
These guys are Lifesavers! I was on huge time pressure when I found Public Storage, and I was amazed and blessed that Marie and Henry helped my sort out everything I need in an hour. I've never used a storage before, and I went for a huge storage space when reserving online. Marie explained in detail and suggested a smaller storage space for me which not only saved by budget but also helped me planned my moving process wisely. She saved my time and effort so I could focus on my finals.
Friendly service and quick service.
Tiffany and Marie were very helpful in my moving into storage. There are plenty of good moving supplies.
Marie was absolutely awesome she runs a very nice ship great customer service friendly kind clean location always come back here again thank you so much Marie. Public Storage Corporation is very lucky to have someonelike Marie
Convenient location on Lake City Way since I live in Northgate. Reasonable rates for public storage. Marie was especially helpful with not only our storage space but with our moving supply needs.
Went on a 12 day road trip, and had to store a 4x8 trailer with 4 kayaks in Seattle for a couple of days. The facility was a little out of our way, but Marie and Tiffany were very very friendly, and helpful! I suggest this property to anyone else who needs to store something in Seattle!
This place is by far the safest place I have stored my things. Marie the onsite manager is a professional and awesome with help on securing the storage unit that best fits your needs.Tiffany is also very professional and knowledgable. I am very satisfied with the level of competence and profesionalism
Came into check out there storage units. Tiffany and Paul gave great customer service.
We arrived from out of town to close our storage unit. Marie and Mike helped us providing a place to move the items to that were outside the building where they could be picked up by 1-800-got-junk. They also ensured we had water (including my dog) and made it easy for us to unload the storage. I would definitely recommend this storage facility.
fast and easy thanks to Mike and Marie
I love this public storage! Im new to seattle and when i first cam to this office about 2 mnths ago the manager Marie was so welcoming. She has exceptional customer srvc/people skills. She is very friendly. And has always tried her best to meet my public storage needs. Tiffany is also great! :-)
I have been a customer at this Public Storage for 2-3 years. My summary - "Baby, you've come a long, long way!" Thanks to the Herculean efforts and pleasant persistence of the current manager Marie, two of the broken bay doors are again functioning, restoring this to a more user-friendly storage building. The break-ins are now history - for easily a year now - and I don't foresee them returning. More lighting is being installed, and I really see the improvement in the bay areas - it gets dark early and frequently during our Seattle winters. The building is cleaner and brighter. In addition, Marie is a very welcoming, helpful employee, who enjoys working here and welcoming customers. I find the staff consistently welcoming and pro-active in meeting customer needs. Thank you for the improvements.
Marie gave me excellent customer service. Very friendly and professional.
They are wonderfully kind, and extremely knowledgeable. Both Kyle and Marie ensured I had the best deal possible and found a unit that was best suited to my sudden change in needs. They are delightful and you can't go wrong with Public Storage!
I was so worried about my packing situation and where I would store my things low and behold I found the perfect storage house and the most amazing assistance to help me with this Marie and Tiffany or right there to help me out she's out of my day out of my Adventures I am so please be part of this company and eager to continue to do much Services Company thank you so much for hiring Marie and Tiffany they are wonderful team and very professional personal and reputable thank you
I have used this Storage facility for over 10 years because of it's convenient location. The facility could certainly use some upgrading but my experience with the recent staff has been excellent. Marie, the manager, is very helpful and efficient. I have had to change units twice in the last 2 months and Marie and her staff have been friendly and open to helping me figure out the right size unit. I greatly appreciate their attitude and professionalism
Great manager and service.
Great staff, easy access and reasonable rates.
Great fast an friendly servies was in an out
Marie wss friendly and helpful and though didn't have what I needed she gave an estimate when to try back
If only you could give negative stars. This is the worst business I have ever dealt with in the course of 50 years of life. The list of problems is too long to recount, but before you entrust your belongings to this shady place, know that they had a thief repeatedly breaking into units, mine among them. They let this continue without lifting a finger or even communicating to their customers. I was alerted by another customer. I went to my unit and found my lock gone and another in its place. The staff told me that the thief must have broken in and then put their own lock on. It turns out it was Public Storage that put the lock on, but they are so disorganized that they didn't know this and never even alerted me to the break in! They could have spent a nominal amount to have two night attendants to prevent the thief, but they did nothing. Eventually, they simply reduced the hours of access for everyone, creating an inconvenience to their customers as a solution. I had two rugs that I have had for many years, brought back from travels, that were destroyed along with other items due to a horrible bug infestation. Given the clientele here, that was a huge disappointment, but shouldn't have been a surprise. I recently traveled alone through Turkey and Greece. I don't scare easily. When I came here after hours I always had a male friend meet me. Scary. I am so, so happy to have moved to a clean, safe facility elsewhere, operated by kind and professional staff. Please spare yourself from this place! The negative and accurate reviews of this place disappear from yelp. Hopefully consumers can start getting more accurate info from Google reviews.
Absolutely HORRIBLE Location! Unfriendly staff and the prices keep going up whenever they like to change it. My $189.00 unit is now over $370 a month including insurance. On 11/30/2015, there were 32 break-ins on Thanksgiving Day at this location. ALSO i QUESTION ALL THESE GLOWING REVIEWS, ARE YOU KIDDING ME? BUYER BEWARE! As of 02/8/2017 - Another huge rent increase with NO notification! A formal complaint has been sent to the Attorney General for the State of Washington. I will pursue this to the point of getting this business shut down once and for all.
Marie and Tiffany really helped me out by finding a good price on my storage. Thank you guys
This has worked out great. Marie and Mike have been incredibly helpful and pleasant to work with! It is also convenient and well managed.
Elevator was broken everytime I was there. Had to take my stuff up to my unit on the 4th floor and back down using the stairs. What should have taken me a day turned into several days and really sore legs and back. Also the hours do not accommodate weekday workers as they open late and close at 6. Use the storage service down the road on lake city way and 90th.
The restroom was amazing. There is one available to customers and new management has seen to its cleanliness, no more weirdos, no backpacks in the trash cans, or weird large quantities of trash.
Great and friendly service! Thanks Mike and Marie
Lori and Lutricia helped me move out with ease . Have had since July and never had a problem. Clean and fair price
I have been using Public Storage for over 20 years and at least 5 sites. The staff have always been helpful and willing to work with me as best they can which is often above and beyond. Jolena and Marie have stood out especially so in these areas. In general the neighborhood is not the safest or cleanest but I went to check it out because it was a great deal close to where I was moving. Jolena was helpful in giving me lots of tips and explained that the facility has shorter hours than I was used to so that there is always staff on site when it is open. Overall, she gave me the feeling that she cared if my things were safe and the same impression has been given by the staff who I have come to know over the last several months as I am in at least once a week. Not sure what else to say. We don't live in a perfect world but these folks do their best to make storing my belongings safe and convenient.
Late review, but December 2015 we worked with Jolena to secure a space at the very last minute. Public Storage had exactly what we needed and Jolena went above and beyond to accommodate us. Highly recommended!
Jolena and marie the kindest and most sincere person I've delt with, they have the best customer service of anyone I've encountered and their up beat attitude made me a customer for life, not to mention they keep there property spotless unlike many of the other places I went to before hand.
Jolena is super helpful, we rented two lockers and only ended up needing one, she helped to get the other one taken care of quickly and efficiently so we didn't get charged unnecessarily. Thanks!
Overpriced, damp (some of my wooden furniture had mold on it), and infested with fleas. No after-hours access, and a difficult elevator system.
Adoja was a great help! Got us in and out under twenty minutes which was perfect seeing as we had a time crunch. Thank you
Exceptionally professional and friendly staff! Everyone including Paul and Jolena are very nice helpful! Returning customer 😊
Marie is very helpful in finding the best deal for all your packing and storing needs!!! She is the best!!!
I came in for a unit about a month ago while transitioning between homes. Jolena made the paperwork easy, and I love the carts they have.
Lori, Julie and Caroline provided great service and the grounds look impeccable! Great Service
Adjoa. And sarah were great they helped me find a place in lynnwood a drive up unit. Great service ladies.
Adjoa, Jolena, Kelly and Sibbina were total angels during my year-long stay at this Public Storage location. All in all, it was a great experience. Every time I went there, there was no wait for a cart, easy access to the elevators and to my storage unit, clean facilities and a consistently helpful staff! I would recommend this location to anyone for their storage needs. Grateful for affordable, clean, helpful experience!
Carolyn and Adjoa very helpful in getting a nice big unit with the $1 for first month promotion!
The storage place looks good. I would recommend this place to friends. The person Adjoa who helped me with paperwork was really helpful. For some reason, the rent price in system is different to the price I locked down online. She made several calls to help me get the price difference adjusted.
Marshecia was great thank you for your outstanding customer service
You occupied my spot while It's still rented by me. I talked to the district manager(Albert Allen) super unqualified. He acknowledged of the situation but said oh well:do you want to wait or should I vacate your spot. What a mediocre customer service skills. You will expect a little more professionalism from a District manager. Even McDonald's manager would have handle the situation better. He needs to be fired!!!
Babes and Jolena were very helpful with choosing the right size and helping us find the best deal!
A little more expensive than their other options, but service to match. Jolena and Kelley were extremely helpful. Units are all climate controlled. Very nice facilities.
Very helpful and also had what I needed...
Carolyn was incredibly helpful and friendly
They didn't have the kind of parking I needed for an rv, but they were friendly in the office and Kelly and Jolena were quick to find me other options close to my home that I'll be looking at today. Thank you for the help this weekend ladies!
Jolena was the best, very nice and always smiling. was able to answer all of my questions, was able to get me the right size for the right price. Also had boxes which I needed one stop shopping. the have locks and everything you need for packing. I LOVE IT.
Great Customer Service here. April is the best. She knows my name don't have to give it to her and she usually knows why I'm in the office.
Very easy, effortless and helpful! Jolena and Thomas are both very awesome people!
Adria is great and we got very good price.
Adjoa was fast & professional. Very good experience!
Jolena is an excellent service representative. She's knowledgeable, kind and very helpful. Thank you Jolena!
Adojoa is professional.
I came into the lake city store hoping to rent, they didnt have the size but Adjoa helped me find a space at shoreline. She showed me all the supplies i will need. She has great customer service.
JOLENA and ADJOA were great in showing us our storage room in such a short time and with the hurry I had they really know how to treat a customers with great customer service and I would recommend anybody to this place with lovely service this is the place to go!!!!
Adjoa help to me for storage and she has great customer service skills.
Adjoa, Jolena, Sarah excellent customer service, felt happy with their service,friendly,helpful, reliable
Adjoa and Khuram are always ready to help me out, when I com to my storage. They are great.
Adioa helped me get my space today and she was great
The hours to the storage say they open at 6 a.m. they actually don't open till 9:30 a.m. I got there at 6 a.m. to get my work clothes because I had to be to work at 830 the the office didn't open till 9:30 so I had to go buy a whole new work outfit just black shirt and tie and I was late to work very unprofessional.
Thank you Adjoa you helped me alot
Adjoa is very nice and helpful!
Adjoa help me, she is great.
Adios helps me a lot, she is great.
Adjoa provided good service.
Adjoa the manager was very helpful and patient with me! She was friendly and so nice. The storage unit I got was perfect and I feel like my items will be safe here. I would highly recommend this public storage facility!
Adjoa and Sarah are nice person. They are friendly and open with anyone. They have good customer service. They are ready to help to everyone.
First let me say outright that Adjoa is a Top Rate Customer Service Manager! Every time I come into her office, she's always smiling and is so knowledgeable regarding things I ask! I highly recommend this property! Go see Adjoa and she will take care of your storage needs!
Great customer service. And I was able to get moving supplies as well.
Great Location, convenient access and plenty of parking. CLEAN!!!
Adios is professional. Watch out some body might take. She's a keeper. Great job.
Very friendly staff and conveniently located.
Adjoa was very helpful and professional Very satisfy with my experience there.
arena has been most helpful to me anytime I've ever had any questions. .she has a great attitude and I give her a ten.
Friendly, knowledgeable staff service - I'm grateful Adjoa is willing to go the extra mile.
We came to look for a storage unit and were met with excellent customer service! Babes was not only extremely helpful, but also cheerful and personable.
Babes was wonderful and helped me with my payments. great conversationalist. makes me wanna come back just to see her.
I think the best thing about this facility is the friendly people working here. Adjoa has helped me several times and her side kick Sarah has been very nice to work with. They are the reason I stay here.
Adjoa did a good service for us.
Adjoa was so helpful, and gave me a great deal! Made my moving easier!
Adioa she is the dest.good customer services
adjoa was friendly and precise.. I feel welcome storing my items here
Sarah was an awesome employer
I have been using Public Storage for over 3 years now and have been more than happy with their service. Adjoa, one of the service reps, has helped me multiple times with my account and reminder calls if I'm getting close to month end and haven't made my payment. She does her job well and seems to actually care about customer service.
From 11/08/2014 Adjoa had helped me get an online priced unit to lower my monthly expense that i had waited years to do , cleaning my bigger storage unit almost killed me from years of dust acumulacion , I could not breath comfortably many of the items in my new storage unit will be in a trash can ,donated to the GOODWILL or given to the U of WA HOSPITAL . a box of white vinyl aprons. and containers of multicolored paper clips ,the rest of my new storage unit will be organized with less items to see.THANK YOU. Dec. 06.2014 Please prevent people from taking the carts off the PUBLIC STORAGE property. some items have been and will be given to recycling , please hire a professional team of steam cleaners to clean all PUBLIC STORAGE floors and restrooms .THANK YOU ADJOA for your HELP . 12.;38PM 12/06/ 14 saturday
Adjoa & Art are an AWESOME TEAM!! They exceed my expectations always! They are unmatched in Customer Service!
I have been renting at public storage lake city and Adjoa has been of great help.
Adjoa was very help
I have had a unit at this Public Storage for over 8 years. The best thing about this facility is the staff - they have been without exception professional, polite, and helpful over the years. Adjoa is in charge now and she is exceptional! The facility is clean, well-lit, and safe. My main concern is that you never know if there will be enough carts (apparently some customers steal them) and if the elevator will be working or not the day you arrive. I have been told many times that Public Storage management is aware of these ongoing issues, but these problems don't seem to get solved. This may not matter if you are storing belongings for a few short months, but when you use a facility like this long term, the carts and elevator should be dependable.
Good location and 24 hours easy acces works perfect for my daily landscaping job. Adjoa help me to find the right space I need and in a convenient price.
I continue to have a great experience with Adjoa at Public Storage. She is always very nice and helpful. I give her an A+.
I came into lake city public storage to rent a space, it's my first time renting. Adjoa helped me showed me all the products that public storage has to offer and then the right size. This facility is clean and the employees are awesome. Good job Adjoa! And thanks
Delaun was extremely helpful and accommodating in the process of renting me a storage unit. I walked away confident that I'd made the right decision. Can honestly recommend this facility and its competent staff. The place is clean and well kept.
Fast efficient help with nice units ... thanks Adjoa!
I had to get myself a unit for a few months, and this location was very convenient and had fast and friendly service. The few times I actually had to go into the office, I was greeted very nicely and professionally. They are not only good at their jobs there, but they are very personable as well. I only had the privilege of meeting Art and Sara, and they were both wonderful. And prices are also reasonable, so are their hours. I did not have a single complaint while renting. Thanks guys! ~Kayla
Thanks a lot to a recent staff. Adjoa was the in charge there and she was very friendly, Helpful and professional, Simply the customer service I received extremely great. Great Experience Thank you so much to Adjoa you were so nice and thanks to The Public Storage management Best Regards ,,, Adel Alshangity
VERY HELPFUL. Pleasant-& patient during stressful moving...this public storage has the best team!! Art & Adjoa are truly exceptional team!!
Wonderful! Been here for 3 years with no problems and they were always so nice especially Art! Always has a smile and something nice to say to you :)
Job well done by Adjoa
Adjoa is help me to do everything!she is very nice!
We visited Public Storage in Lake City last week to inquire about renting a storage unit. We were impressed with the facility, and we also appreciated Adjoa's helpfulness in answering all our questions. We decided to rent a unit on the spot!
I want to express my heartfelt thanks to Adjoa and Sara @ Lake City Public Storage. I have had a unit there for longer than I like to think about. These ladies were the first ever to offer me any assistance. The previous manager was so rude. By comparison, these women were a breath of fresh air that made me glad to do business with them.
Its been a marvelous experience, I've had no problem, sarah and adjoa have been very helpful
This place is great. One of employees, Adjoa gave me very helpful assistance. Her explanation and suggestion for the storage service was straightforward and professional. She kindly answered my all questions. I would definitely come back to this place when I need it.
Very satisfied with Adjoas service, she helped me when I came to pay my bill.
Last week I went to the Lake City Public Storage and the experience was easy and professionally handled. The unit I was shown was clean and easily accessed. The employees were knowledgable and showed me how my personal belongings would fit. After the tour and finding the correct unit, they printed the information out and stapled it together and I was ready for the next item on my list. Thank you for your service!
Art and Babes where Very, very nice and very helpful.
Great customer service at this public storage! Art helped me move out and made it very painless. He went above and beyond!!
I just got my first public storage at this location, and so far I love it. Adjoa has been great!
Easiest storage location I have used. Friendly and highly competent staff, Adjoa was an absolute dream to work with! Great deals, and a clean, orderly facility. I enjoyed my experience there.
The Lake City Public Storage has afforded me the finest of experience in what would normally be considered a rather mundane service. Thomas and his staff are always ready to assist in providing me with the right solution to my changing storage needs. Unlike so many "cheap" storage places nearby, your belongings are accessible after hours, in a secure environment. I highly recommend Public Storage at Lake City: their prices are competitive and highly affordable. If you need safe, secure, storage at reasonable prices, with anytime access in the Northgate/Lake City areas, and appreciate being treated with respect, don't waste your time gas going anywhere else.
I have been very satisfied with my experience at this Public Storage. Thomas and the staff are friendly and capable. I would recommend this facility to a friend.
Thomas was very helpful finding me the right size for my needs. I appreciated his interest in what I needed and not just selling a unit