Public Storage Self-Storage Units at 10821 Lake City Way NE, Seattle, WA

Lemlem is awesome and super helpful to sign me up with storage space and walk me through with each step! Best customer service ever !!!

Love this place!! The two times I have needed assistance, the staff has always helped with a solution and a smile. Today is no different!! Lem Lem helped me with an issue with my storage unit lock and I couldn't be happier with why I store my stuff here. Thank you Lem Lem!!

Super helpful staff

Great place

The website was a mess, however, Lemlem at the front desk was phenomenal and extremely helpful! She went the extra mile to help me fix my reservation.

Lelem was was very professional and friendly. She did an excellent job assisting me in my move.

Lemlem was very helpful with getting me my storage rental.

Lemlem was very helpful

Great service from Lemlem and the team at public storage.

Lemlem did an amazing job when I had an issue with my unit. It was my first time using storage. Highly recommend this place.

Lemlem was very helpful. I just needed assistance getting in and she was able to help right away!

Customer service was amazing! Charlotte and Kathy were so kind and helpful.

Lemlem was super helpful and friendly in helping me with my move out process!

Regina was most helpful and polite in our experience. Have been here before and not as friendly she went above and beyond for real give that girl Raise!

Lemlem was an excellent helper I received excellent service.

Jen made the whole process really easy, and enjoyable. Give that lady a raise!

Lem lem was very helpful getting me started with my unit this morning

I LOVED THE QUALITY OF SERVICE I RECEIVED TODAY FROM THE STAFF HERE ON 1/6/23 at 3pm. Both of the ladies here have shown great customer service, and ensured the accuracy of all information during my transfer from one unit to the next. 10/10 will come back!

The girl working there was very patient with all my questions and stayed late to help me work out the problem I had trying to rent a space in OR.

The hours are not what I expected. I cannot enter the unit after 6pm when other public storages are 9 or 10pm but the staff is awesome.

inexpensive storage but the hours are super limited and there's very little and weird parking. it's especially tough to park if you have any sort of oversized vehicle

Access hours are not competitive and attendant was rude. We just had 12 leftover totes that we brought in a U-Haul at 5:42pm and the attendant assumed the vehicle was full, being very short with us. Turned us away and told us to come back at 6am... We already had a contract and access code. Decided to rent at Lake City Mini Storage a mile down the road, where access hours, customer service, and prices are all better. Would recommend them over this place.

goated experience. Josh clocked in early from his lunch break to help me get set up. i came in and had rented a room but didn’t know any of my information, and he gracefully took care of it all and helped me get my storage unit set up! he was also really cool and we had a great and friendly conversation. would highly recommend! josh had my best interest in mind the whole time.

Worked with Austin Extremely helpful Great service and very patient

Terrible business. I booked a unit online and when I went in person to access my unit, the keypad didn't work. There was no manager on site (and this was during business hours), and just a piece of paper that said the building's under construction and sorry for inconvenience. The least they could do is not allow online bookings or update their hours so people don't waste their time.

Charlotte was really helpful when I’m at the property for the check-in. Awesome place!

Not impressed by my first day here. No access hours posted anywhere and they can't do anything because there office is being renovated. Also the lot is to small and at an angle so you spend more time keeping the cart from running way then loading your things.

The ladies behind the desk went above and beyond to help me find the perfect unit! They even cleaned it out for me, that was a first! Thank you so much for providing the best public storage visit I have ever experienced!!!!

Place is nice buts hours can be a pain.

Kali helped us sooooo much she was the absolute best and was supper helpful. They were so smart and helped us on moving stuff in couldn't ask for a better helper.

Kaly and Olivia very helpful when me and my wife needed storage. Even showed us the spaces available to find right size. Would recommend

Trying to get a dolly cart is like playing the lottery. Many will play but there is only one winner as there is only one cart for the entire complex!

This place provides great customer service! Kali showed us around, accommodated all over requirements and provided us with the best rates possible!

Connie was great and helpful and very polite

Connie is great at Public Storage. It was easy to set up, move in/out and my belongings were secure. I’d recommend!

I was interested in renting a storage unit, and Connie helped me with finding the right one and explained everything in great detail. I am looking forward to using the storage, customer service has been excellent so far!

Connie was great and made getting a storage space as easy as possible.

Connie and Oliver have great customer service

Seemed to be some confusion with vacating my locker unit but Connie managed to point me in the right direction with excellent customer service while doing so. Would definitely recommend this facility to anybody in the neighboring area.

The lady in the house is super nice. Be nice to her!

The property manager, Connie has been very helpful and friendly! Always great customer service and interactions.

Outstanding manager service. I had to switch storage facilities last minute and Connie went above and beyond to make a stressful situation work. Very helpful!

Connie was always friendly and helpful and cheery...the facility was clean...never had any problems

Connie Is awesome... Friendly... Helpful... And funny Actually gonna miss seeing her Had a unit here for a long time She rocks

Connie was very nice to work with. We got a 10x12 unit on the 3rd floor and it’s my first time owning a storage unit (thank you, tiny Seattle apartments, so I’m glad she walked me through this process.

Connie gave excellent customer service. The process to rent a unit was fast and efficient. Thank you!

Connie is great and a huge reason we give them our business.

Best service and experience ever I have received from anybody. Although I didn't eventually rent a storage here, but Connie the property manager, has gone above and beyond the expectation. She called me right away after I competed my reservation online, and gave me the details for next steps. Then, I tried to call to cancel the reservation. Didn't leave any voice-mail, she called me back the next morning, totally unexpected. Now, She saved my time from having to call her back for the cancelation. Keep up the good work and spirit.!!!

Excellent service everything went smooth and quick very efficient Connie

Great Experience with Connie. She was really helpful restoring my lock.

Property Manager, Connie was always extremely helpful each time we accessed our unit. She provided advice about effective products to prevent moisture buildup. All of our furniture was completely safe and undamaged. COVID-19 protocols were always followed by staff. Thank you for being so professional and flexible Connie. Mahalo!

DO NOT store here. Multiple issues over the past 4 months made this experience extremely stressful with delays at every turn and hours spent trying to reach customer service to no avail. Photos attached. Details: 1) POWER OUTAGE: Our 4th floor unit was in the dark due to power outage. We learned this the day before our rental began upon inspection. As there were no alternative units that size available, we had to move into our unit in the pitch black. We were assured power would be back soon, certainly within a couple months. But, we moved out in pitch black 4 mo later. At our move-out, staff still had no estimate for when lights will be fixed & no lighting solution (we purchased our own lanterns to use). 2) ELEVATOR BREAKING: On day 1 moving stuff in, the only elevator lost internet connection/wouldn’t accept code, then froze with people stuck inside with loud buzz & not opening for a few min (giving people quite a fright). There is no other way to access upper floor units. On our 2nd and final day moving stuff in, the elevator fully broke ~1pm, freezing shut 1 hour. After reporting this to the front desk, they informed us the elevator was out of service & maintenance takes at least 24 hrs. Many families were impacted, including a student who could not complete an exam since her laptop was upstairs in her unit. We could no longer access our half-full, carefully packed (in the dark!) 4th floor unit. Since our apt lease was up, & unit access ends 6pm, we had no option but to rent an additional unit at ground-level. This took 1.5 hours to straighten out, leaving us minimal time before closing to rush to complete moving our stuff to this new unit. Given our frustration now paying for TWO storage units, we were given the contact info for someone (Al) to talk to… 3) CUSTOMER SERVICE: Despite our multiple outreach attempts and a few brief convos with Al over 3-4 wks, we were not called back despite multiple assurances that we would be called back next-day. We eventually were ghosted; no calls or voicemails were ever returned. We called back Connie who assured us that was the person to reach. Upon our unit move-out, when we summarized these issues, Connie noted Al had left Public Storage. She gave us a different number for Customer Service. We called & entered a ticket. Over the next 2 wks we received multiple calls from Public Storage asking for various people with a completely wrong name and ticket. 4) KEYPAD ISSUES: On our unit move-out day, the keypad on an internal set of doors (to access ground-level units) was taped over such that we could not enter/it wouldn’t accept our code. As this was before office hrs, we had to wait till staff arrived. They seemed surprised by the tape, noting “They’re painting, I don’t know what’s up.” Staff propped the door open all day. Oddly, when we first moved stuff in, we got a keypad code but realized the door was perpetually unlocked – the code did nothing. So, it’s either fully unlocked (not secure) or locking folks out of their units. 5) Unit access 6am-6pm only. Do not assume you have 24/7 nor good evening access! We (& other families) were not clearly told access hours at check-in. Office is staffed for a shorter period (9:30am-6), so if you have issues 6am-9:30am you have no help. The only hours posted on all lobby/front doors are office hours (see photos) which is misleading. We ran into many families who arrived ~5:45pm with a full moving truck only to be told the place was closing in 15 min. 6) No functioning restroom. 7) No functioning elevator hold button. If unloading a piece of furniture into/out of the elevator takes >10 seconds, one person must physically block the doors while another gets the stuff out before its slammed. 8) No schedule for moving trucks and only one load ramp, so if people have moving trucks at the same time it gets tight. 9) Entire parking lot is on a significant slope so dolleys, boxes all roll down. You are not allowed to back car up door to unload.

Had a great experience with Connie! She was very helpful courteous and kind. I will use this location for all my storage needs because she was so nice!

Needed help understanding an issue with my account at another location. Connie was extremely warm and helpful, so my issue was resolved within minutes.

Danny and Connie were very helpful.

Daniel & Connie you two are awesome thank you for all your help…. So pleasant to deal with!

Very fast and friendly thank you Danny and Connie.

They called me a zillion times emailed me, texted me, to remind me of my appointment (you have to make an appointment to check in) when I tried to call them, , nobody's available they have to call you back (can't even answer the phone because they're so understaffed) and yet, when I arrived well,,, they're out smoking cigarettes I ask to see what I'm going to rent .turns out I have to climb a 20 ft ladder just to get to my unit so a 70-year-old woman is supposed to carry boxes up a 20 ft ladder and put it in some tiny little cubby... but they didn't bother to tell me!? And the guy at the counter says well ..he knew that it was up at 20 ft ladder! I'm like " how does that help me ?!!" What a terrible experience terrible terrible company don't do it whatever you do don't do it!

Connie was an amazing employee at this location. She helped me by calling to remind me of a missed payment

Mahala Connie, thanks for your magnificent hospitality.

Danny was great!!!

The manager Connie is one of the nicest storage representatives I have ever met. She even helped me with my move! She was super kind throughout the whole process. I highly recommend the storage unit and her!

Connie is awesome! Great customer service with a smile. Mahalo !

Big thanks to Connie and team! They helped me find unit when I was in real pinch.

Connie is really helpful and I have a good experience here

Thank you so much for being so helpful and thoughtful, @Connie. I had great experience renting a storage here. Definitely, will come back again.

Connie is such a caring, kind, and helpful property manager! She made both my move in and move out extremely easy. Highly recommend!

Aloha. I have had a storage unit at this location for over 3 years. Never had any troubles and always got the help I needed. Today Connie helped me end my unit and was kind, efficient, and quick! If I ever needed a unit again I would come here. Good price as well! Thanks Connie and happy Belated birthday 😊

I have rented several units here and the managers are great people specially Connie. I recommend people to rent here all time thank you again i am Rental almost twice a year at Lake city way NE SEATTLE WA i have no problem with the location they have wonderful costumer service especially Connie i always see here keep cleaning all the the building in side out side Thank you Somuch again

Connie is very friendly and efficient! The space is clean, neat, and well organized. Good experience. Can not imagine what else they could do.

Great service from the team here! Had an issue with leaving my keys in Portland , but they were very accommodating. Really recommend coming here for all your storage needs! Marie, Warren, and Al were always super helpful and kind during my storage stay.

The property manager is very nice and helpful!

Connie was very helpful

Good service and friendly staff!

Was helped by COnnie! She was a huge help. I wouldn’t have been able to have a smooth move without her. She’s great! Thanks Connie.

Connie was fantastic and very helpful. We have felt my dad's items bring stored there were well protected with the security system.

Connie was helpful and contacted me right of me when a reservation was made, highly recommended Public Storage for your storage needs.

5 stars for sure. Very well maintained facility. Connie was professional, friendly, and helpful through the reservation/move in process. Definitely recommend public storage, specifically this branch.

Connies helped me a lot! She explained everything Thank you.

Connie was awesome and helpful!

Super friendly management… helpful! Constantly monitoring the property and activity.

Easy access, carts are great for moving a lot of things at once and Connie is great! Mahalo!!!

Connie at Lake City Public Storage was awesome. By the time she was done talking I couldn't think of any other questions to ask because she answered it all. Thank you Connie.

Convenient location. Clean and secure. Connie was extremely helpful!!

👍 awesome staff

Quick and easy service

I needed some moving boxes (PS has reasonable prices & they’re better quality than others I’ve purchased) so I stopped in. Connie was super nice & helpful! I should’ve listened to her & gotten the bigger box pack— I’ll be going back soon for more.

It was my first time renting storage space and I'm really glad I went to this location. Connie was super helpful, and I never had any issues with their service.

Connie was very helpful, the whole experience was quick and professional. Super easy. Edit: finally got our remodel finished and moved our stuff out of our storage unit. Connie was just as friendly and helpful as the day we moved in. Will definitely be recommending LCW Public Storage and Connie to everyone.

Connie was fast, thorough and helpful when I rented a new unit. Made a hot, miserable day just a little better.

Ergonomically sound Super convenient

Fantastic hospitality and service from Connie. She helped us move in and was very courteous by going beyond her expected duties.

Connie is so helpful and nice!!

I made a reservation at the wrong location but when I got there, Connie was more than helpful getting it all situated for me. She was professional, polite, and very helpful through the whole experience and I am glad that I was able to rent a unit here with her!

Connie helped get us set up, and made the process simple and quick!! Excellent customer service!

Connie was very helpful on our move out as well as over the years! Great person to work with.

0 stars for the lack of a equitable exchange on a dollar, how that brakes down to the tricks and the takes, at per square foot, you do the math115.00 on a 5x6 Simi secured space insurance is recommended. If you pay late 20.00, if you pay on time, by the fifth, using an automated system, 10.00 for the service. As an investor RIT, I would think at least 6 star'$ it is a pur profit 0 liability, traded on wallstreet scheming machine, appeals to poor trash like the author, to see how much money will waste on our own good garbage, until such times as can not pay, lose it all to an auction bid of 5.00 seams like 6 star'$ to that as well!

Awesome management very helpful and polite always looking to help you in any way she can thank you very much mahalo. Cannie you are a awesome person thank you for your help

ThiS place is secure, and the property manager Connie is extremely helpful.

Connie is great to help me. People should rent here. Great place to rent.

Connie at the facility #08458 was very accommodating and easy to work with. She helped us move in easily and move out. Recommend using this facility and would do so in the future. The facility is clean and well organized. Connie is on the property to assist with questions and issues.

Connies helped me a lot! She explained everything to me clearly from me entering the door. Also appreciate that she brought me the box I purchased and left in the official. She is very nice!

Connie was very helpful and fast with my unit. Thank you

We stopped by the office to get a storage space. Connie was great. She explained our options and helped us choose the right sized locker. She even helped to choose a space that was easiest to access. She went over all of the policies and options. She showed us how to access the building as well as the elevator. The locker already had a good lock on it that was ready to use. Connie is a great manager.

The move-in process was extremely smooth and the staff was nice and accommodating! No complications regarding the scheduling of my unit. This location was also very flexible with move-in dates and storage units!!

Great customer service, the attendant Connie let me in 5 minutes before closing to store some boxes and even helped me with the elevator.

Updating to three stars from one because we reached out and the district manager agreed to cover a month of rent. Still much less than what they cost us, but at least it is something. We had movers come to get our things out today and even though there was on employee on site, he refused to help us when our code wasn’t working because it was 45 minutes prior to opening. Our fault for not checking the hours, but if you have an employee on site just standing around, I’m unsure why you can’t help a customer. It was a tech glitch on their end. Now we have to pay for an extra 45 minutes of moving since our movers couldn’t do anything until 9:30 when our code to get in finally worked. Really disappointed. The district manager was here and offered us $2 for our trouble, so he was more concerned with insulting us than making it right. Edit: sounds like everyone had a great experience with Connie, who we did not meet. It was two men and one was the district manager.

Connie was high energy, friendly, knowledgeable and fast! Thank you for the great service!

Great customer service, and service was quick.

Great and secure location. Helpful staff.

Overall satisfied. Convenient location is the number one positive. Entrance keypads were recently added for better security. The interior door to the section where our locker is still needs to be repaired or replaced however. Parking configuration is not ideal and can be tricky if it is particularly busy. Would appreciate an extra hour or two in the evening on at least some weekdays as the current schedule often makes it difficult go in after work. Hours were just added in the early morning, which is another positive. Hoping that will continue to expand if it can be done without compromising security.

love my storage. clean and accessible . Happy with this place always.

This public storage is wonderful I give them a 5 🌟 review because the staff is great .👍 I mostly wanna give a SUPER THANK YOU to Marie she is wonderful at her job and a super dope person ......Thank you I appreciate u keep up the good work .....✌️ 🆙 🕺

Great service from both Connie and Warren and safe and secured building!!

Great prices and amazing employees! Connie was helpful and super nice!

We had a very good experience here. The staff was extremely helpful and the online registration was user-friendly.

Five star for Connie!

Had a storage unit for a couple years and never had any problems. Connie is a great manager. There is security codes for getting in the building, elevator, and 1st floor for so very safe. Not too far from I-5 and open almost all holidays.

Connie was very helpful and nice.

Connie was ana amazingly helpful worker! She's the only reason my storage got paid instead of auctioned

Connie was very helpful in finding us a unit that worked for our needs and was very informative. Units were clean and safe.

I've been renting here for a few months. Connie is always so helpful and takes pride in keeping the property clean and safe. As a woman, it's wonderful to have another woman making sure everyone is as happy and healthy as possible!

Connie is the Property Manager at this location. Public Storage is fortunate to have her. She made my transaction seamless and incredibly pleasant! She is thoroughly knowledgeable regarding any/all questions I had.

Convenient and safe site easy to get to. We had a space for several years without any problems. Connie was a professional employee who efficiently handled our sigh-out.

Connie is such an amazing property manager here, our visit was extremely helpful and fast

Connie is AWESOME! I had THE.BEST. experience with her today. Highly recommend! :)

Connie got me set up with a space with no problems. Fast, easy, great customer service!

Connie is so friendly and helpful. It's very easy process to get a unit.

Great service, thank you Connie!

Tom is a great guy !!! He is very helpful!!!

Connie is the best HAND DOWN!!!!!!

Thank you Connie.

We rented a storage unit about a month ago, and it is one of the best things we ever did. The location feels safe, clean, and has one of the nicest employee, Connie, working there. Her customer service is outstanding and she took just great care of us. She helped us find the perfect unit to meet our needs, and you can tell that she really takes pride in what she does. If you are looking to rent a unit from this place, Connie will take great care of you and you will be in great care with her.

Connie is very personable and helpful, while being friendly to each guest.

Initially, when I first walked in the door it felt like I was impeding Connies work. But after a few minutes she was so pleasant and helpful. She actually moved me units twice since my knowledge of how much stuff I actually have is low. She gave me a tour to each unit and was personable the rest of my time there. The other man that works on Saturday nights is nice also. The reason for two less stars is because their hours are horrible. I never would have shelled out that much money for a space if I knew I only have access to my belongings Monday - Friday 9:30 AM to 6 PM and Weekends 9:30 AM to 5 PM. That model isn't customer friendly at all. With my work hours I literally have 1-2 hours to try and move a 26 by 5 foot storage space. For that, I'll never recommend Public Storage facilities. Also they're not dog friendly, which is dumb but other storage facilities welcomed my dog while I was moving around.

Unit was secure. Staff was friendly. Connie was helpful when I was closing out my account and friendly while I was moving in and out this past week! Location was convenient. Parking was always available (at least when I went).

My experience at Public Storage (Lake City Way) has been truly exceptional. The employees are hard working and kind, helpful and pleasant, making storage and moving safe, comforting, and affordable. I thank them over and over again for helping me transition during this time. Highly recommend Public Storage!!!!

Bad hr

Connie is the best! She called me after I made a reservation and let me know that the unit I wanted was actually not in my best interest and we changed it to one that will work for our needs.

Connie was very responsive & helpful & answered our questions.

Clean, spacious and convenient- there's a truck loading space to make the truck bed level to the ground floor. Connie the manager is very responsive, and knowledgeable. She was able to provide suggestions and solutions to our storage needs and dilemma.

Connie, the site manager for this location, helped me work through a ton of challenges associated with the Public Storage online registration. She's great! Initial checkin was easy too. The place was clean, well-run, and exactly as advertised. Connie is doing a great job.

We needed some temporary storage and I'm very glad we found Lake City Public Storage! It was a pretty nice facility compared to a lot of other storage facilities which was nice. We also got a pretty great rate given the size of unit we got. Lastly, the people working there were also always very nice and helpful. Would definitely recommend if you need a place to store your stuff!

Professional, engaged and caring staff. Clean facility and I always felt safe. We rented a space for many years and never ran into any problems. A smooth and care-free experience. Connie was friendly and very efficient at closing of the unit. I highly recommend.

Great service, for both, car storage and locker storage

Convenient location, good price for the units, and the facility was always clean and well-lit. Connie was helpful, friendly, and fast when I finished with the locker and checked out. Highly recommend!

Very thorough and precise management. Seems very secure.

The manager at Lake City Public Storage, Connie, was a huge help to me and my sister when we set up our storage space. We had an especially complicated situation. Fortunately, Connie found a creative solution that not only saved us a lot of time, but probably saved us money as well! Thanks again!

Connie is always very helpful, just like everyone I've known to work here in the 8+ years we've rented one of their a units. Anytime I've had a problem it was resolved immediately; when we lost the key to our lock a few months ago she guided us through the process of replacing it. If you need extra storage space, I would recommend this PS.

Connie is such a wonderful person and always a joy to deal with. Thank you Connie!

Connie (the building manager) is Super nice and very helpful.

Had a very great experience at the Lake City Public Storage. Connie was super helpful when I realized that the storage space I had reserved was not going to meet my needs. She promptly got me another space and made the move-in nice and smooth. Definitely recommend!

Connie is always so patient and helpful every time we’re in!

Connie is super helpful. A great experience getting things settled there.

The store manager is so helpful in everything you need.

Connie was really helpful and the contactless instructions were great

Setting up my unit was quick and painless. Connie was very helpful! :)

Connie was very kind and helpful during my check-out process. The space was a good size for the price, and the loading bay is great for large moves

Connie was super knowledgable and wonderful. I had to change a bunch of stuff around, and she couldn't have been more flexible and patient. Great service!

Great experience with Connie yesterday as we rented our unit. She was upbeat professional and attentive to the specific needs we inquired about. I will definitely send anyone i know to this location that is looking for a quality storage facility

Exelente

Connie was really helpful, kind and accommodating of my storage needs!

We had a fantastic experience at the Seattle Public Storage! Connie and her staff are truly exceptional! Fast, friendly check in and check out with no hassles on either end. I would use this facility for all of my storage needs! Great job!!

Connie is the most useful peron I worked with while moving in. Highly recommended :)

One more elevator would be nice, but I know they can’t just up and do that. Great when it’s not busy!

I rented here for almost a year and had nothing but good experiences. Affordable rates, and very friendly and accommodating staff, who communicate promptly and professionally whenever any sort of change to your account occurs. The facility is very clean and well-maintained, and they have been in the process of quite a few renovations in the past year. My only complaint is the elevator is a bit finicky, it often takes putting in the code more than once to get it to work.

Connie Helps a lot, very nice and friendly.

I have been a customer for several years. I was just there and was treated famously by the manager, Connie, and the staff. They even helped me find a parking space in a very full lot. They were great. Highly recommend.

Manager Connie. Very helpful. Easy going. Even came out on a very busy Sunday afternoon to help us park among much larger trucks and pick ups. Goes out of her way to help others and make sure things run smoothly. Even saw her remind someone about wearing a mask. Can be tough duty these days.

Clean, safe, and friendly staff. Especially appreciated Connie and her kindness and helpfulness.

Connie helped me find the perfect unit that didn't show up in online searches or when I called over the phone. Very efficient, helpful and knowledgeable.

If you have storage needs. This is the place come. Ultra secure, clean and kept up. You can tell whoever runs this place know their stuff and actually care. Speaking of which, the manager (Connie), is one of the nicest people I've ever dealt with. She not only gave me a call to confirm everything, but once I got there she walked me through how everything works and answered all of my questions. This is the absolute pinnacle self storage. Thank you Connie.

This site is clean and well managed. All the employees there are very nice especially Connie. She always answers my questions and has helped me when I was struggling to lift things. The hours can be hard to work with, but it also probably keeps it safer too. They are only open from 9am to 6pm Monday through Friday and 9:30am to 5pm on Saturday. I don't remember if they are even open on Sunday

This was the worst public storage ever!! I made reservations for a unit every time I came to receive my keys and lock a worker was never in the office during business hours. I went five days in a row on my breaks day five was able to speak to an employee in the office who just handed my keys and I told him I over paid this was not what I wanted. I was told to come in to talk to the manager but I had to wait another 3 days cause she is only there on weekends. Well I came to talk to a manager as soon as walking into the office before she knew why I came in she was extremely rude and could not help with ANY issues and basically I can give my keys back but I would not receive a refund not even a partial payment of my reservation. And was told to leave because she was no longer on the clock and she could not do anything. The public storage facility was not even closing it had a hour left till they closed but she told me to leave an she can’t do anything and to take the loss. Not only had I already prepaid for the unit but I over paid more then the amount was for the storage I was not receiving nothing back.. NEVER AGAIN THEY ARE BAD BUSINESS

Henry is the best. He is very helpful and with great attitude.

Connie was great

Great place, perfect unit... And Marie is awesome! she is super helpful and easy to work with... Thanks Marie! :) ***Update*** Just rented a new unit (had to upgrade, small move so additional stuff & consolidating two smaller units) and did this all on a time crunch at the end/beginning of the month and Connie help pull the whole thing together! She helped us find the right unit, the most cost effective way and took care of the transition challenges. You are super cool Connie! Thank you! T & Em

Terriblw parking lot

Connie was incredibly nice and helpful. She went above and beyond and made the process easy and stress free!! Can’t thank her enough

Connie M went above and beyond to help

Connie is the best and so nice! Very helpful from the beginning when I first started using this storage unit to the end when I have moved out. Would highly recommend, especially this location! Hopefully you’ll get Connie to help you out too! :) thanks Connie!!

The manager Connie was very helpful and delightful when assisting my Girlfriend & I with information on accessing our storage unit for the first time. Connie is very personable and gave great recommendations on protecting unit from moisture.

Friendly staff & good prices on units. Connie is very friendly & often walking around checking on things & making sure customers have everything they need.

5 stars because Connie had 5 star customer service! Thank-you Lake City Public Storage for helping me get my space so promptly and explaining things clearly. I appreciate my experience here and look forward to a continuous secure, safe and clean location to rent storage from! Highly recommend this location and ask for Connie! Thanks

We have been using Public Storage for quite a while and they have been amazing! The customer service is friendly, competent, patient! and are always there to be helpful. They are very customer-centered, which makes working with them a lovely experience!

Do you intentionally make it impossible to contact your business via phone?

Connie is awesome!

Mahalo Connie was so helpful on our move out. We had a slight issue with another door lock, but she helped us solve that and was very accommodating during our move it. Great employee and really seemed to care. Thanks!

The unit rented by my sister was clean and climate controlled. There were carts available for removing our things and moving about the the building with the cart was easy. Isles were wide enough and door big enough to easily get things out of the unit. The personnel were right there with answers to our questions and came to clear us so we could close out the account. Very smooth operation.

Vince and May have been very helpful today. They are awesome as help me find a good and cheaper storage. They are also very kind and good at communicating. Lastly, they have the initiative to help me which I fine rare these days.

Ms. Kime was a great help! Very friendly and nice. Would recommend to anyone in Lake City Area!

Thnx for making a phone rez for me!

I been a customer with you guys for over a year now and the customer service of May+Ria is out standing!!! Nice personally very helpful. They help me save some money and that I'm really thankful!

I have been a customer for two years. Great facility and staff! Staff are always very helpful and friendly. Good pricing for prime location.

Kisa and May are extraordinary! I had the pleasure of working with them as we pulled together to help one of our customers. Great Team Players

Friendly, informative and efficient staff did a great job setting up my rental. Thanks, May and Tia!

May and Ria were very polite and awesome!

May and Ria were amazing! We got there last minute and they were so kind and helpful the whole way through! It will be so great to see them again!

The rental process was easy, very secure, and the staff was super conscientious of the health crisis. Miss May was awesome and so helpful! Will definitely recommend.

Great place. Always clean. Management always attentive knowledgeable and organized. Connie was very helpful, highly recommend

May was super friendly and made the entire process super easy! Very knowledgable and answered all our questions. Definitely recommend this place to anyone.

I had an amazing experience from an employee named May she helped out a lot with the boxes that I needed minute super simple quick and easy and loaded it into my car and everything. Definitely recommend

My experience there was very good. Mahalo Connie is very kind and nice. Helped me a lot.

I would like to give a big thank you to May and Connie at the Lake City Way public storage facility, they were very very helpful to me today, they helped me to save money and to get a larger space. They really deserve a good acknowledgement, they are very hard-working people they know their job very well,. Thanks again to Public Storage, David G.

May was a great help.... awesome customer service!!!!!! You can’t get better than that. I highly recommend this public storage place!

Amazing staff

May was super helpful with her instructions on how to operate the building. You guys make storage super easy.

Connie M. Was very helpful throughout the whole process.I will definitely recommend this storage facility if your in the Lake City area.

Very good

Quick and easy! A very pleasant experience. Thanks!

May and Tiuana were really patient and helpful when I came to move some of my friend’s stuff into her storage locker!

After 6 months, I'm back on here to write another review. I've been dealing with Connie - WHO IS AMAZING! I'm dealing with tons of crazy factors, COVID-19 related and feeling overwhelmed. Connie has gone above and beyond the call of duty, first dealing with a missed payment because I was in quarantine and out of network, and now dealing with a move and not sure where I'm going. She's spent time on the phone with me, helping me talk through my options and keeping my spirits up in the meantime. I am SO IMPRESSED with her professionalism, grace and sense of humor!

Beginning to end the entire experience was seamless. Connie was very helpful in explaining all we needed to know about our storage unit. Most appreciated were the carts provided to assist in moving materials to our unit. Storage space was clean and well maintained.

10 stars customer service

Thanks a bunch Connie @ Public Storage. You were so on point and helping us get all the information we needed, get is set up, and you were so clear. I appreciate such good service. Especially in our trying times.

Perfect place to store dorm room furniture for the spring quarter! Very accessible to UW. Great staff and facility!

Connie is super nice. Very professional and computer savvy. Makes the moving experience pleasant. Star employee ☀

Got their early , left happy! Inexpensive and safe. Connie new what I needed and left me fulfilled!

GREAT CUSTOMER SERVICE. I enjoyed renting a space from Connie. She was very pleasant and made the experience grand.

I needed boxes for moving, and Connie was a great help. She is knowledgeable and friendly, helped me figure out what I needed and gave tips. She even helped take the stuff out to my car! I have not moved in many years, so this was really appreciated.

The elevator has been down twice now. No warning, just a sign on the door. With a full car of items I have to drive around with, it's a huge inconvenience. Why can't they email customers about it, or call. Thet have our contact info

Connie the manager was amazing. I moved from California to Seattle this week. Connie called me several days in advance of my reservation. We were stuck on the road for a day due to issues with the transport. When I called to let her now I was stressed. Connie changed the reservation but also wished us luck on the rest of the move. When we finally arrived she was welcoming and very helpful. Thanks Connie for helping my transition to my new home so nice.

May and Connie were absolutely amazing. They saved me over $100. Gave me several options to help fill my storage needs. I will definitely recommend friends and family! Thank you ladies! 💛💛💛

Tiuana Wright was really great! She's super professional and very efficient.

Connie made the process quick and easy! 5 stars

Tiuana was very helpful. I didn't realize I had booked a locker (which you can only access via staircase and is only 4' tall. She helped me change my booking to a 8' tall locker. I appreciated her help. Be careful when booking online to avoid any confusion!

Connie was very kind and helpful during my checkout process. She made it easy and seemless. Would definitely use PS Lake City again.

Connie was great at helping me make sure I chose the right space.

Connie was great! Helpful, patient, pleasant sense of humor. Mahalo Connie!

Connie was really helpful!

Had a great experience! May assisted me at the property. She was super helpful and friendly. In addition to great customer service the facilities are clean and the prices are good.

Tiuana was super helpful and did a wonderful job to get me a unit!

I came down to public storage to check out a bunch of different storage sizes a couple weeks ago tianna was friendly and very patient with me. I would recommend this place to anybody.

I’ve been a customer here for over a year. The staff has always been super friendly and helpful. You can’t beat the prices for the area too!

Connie is the best!

Tijuana is awesome and made my experience the best ever

Connie M. was exceedingly polite, efficient and thorough. She was a great professional representative of the company. She exhibited the value of service with courtesy.

I received superior customer service from May, today. Terrific help!!

Tiuana Is awesome with unbelievable customer service I Iove it here

Reasonable pricing, convenient checkin and checkout. Connie was helpful in helping the process through!

May was super helpful and very easy to work with!

Tiuana was extremely helpful when showing me different units available!

I've great expriance with May who she work at Public Storage, she is warm, willing to help you any question and very professional, The property is clean and security. I really recommend for this place.

Thanks, May and Tiuana!!!

Overall great expirence using this storage facility, Connie the storage manager was super helpful. Would definitely recommend.

Connie and Henry were amazing and helpful. I recommend comong to this location!! Thank you!

May and Connie were super helpful. Place looks clean and secure.

May and Tiuana were very helpful and friendly. Warmer indoor storage.

Tijuana W. was very helpful. My husband and I were looking for a storage unit and she went over our options, pricing, and gave us a tour of different options. The next day we purchased a unit and she was personable and patient while we read through the contract. Highly recommend.

May and Connie were a great help! Recommend this place to anyone who’s looking for a storage place!

May is a very great employee and answered every question and was very helpful

Tiuana and May were incredibly helpful! They made the transaction very quick and offered to help us out to the car. Highly recommend here if you need supplies!

May and Tiuana were so helpful and professionally nice. Because of them I would recommend this storage to all my friends.

Tinana and May gave us great services

I recently started renting a unit at this location. The staff was super helpful and Kendra was great at walking me through everything. There were a few unexpected charges that I wasn't aware of due to this being my first time renting but overall I am very happy with how I was treated!

The storage unit was very spacious and was a great price! Tiuana was very helpful and made the process stress-free and very easy for me!

Kendra couldn't have been more friendly and helpful, she made my first experience with Public Storage seamless and very professional.

Very helpful, courteous staff.

How do send an e-mail to my Lake City Public Storage; That is located at this address. 10821 Lake City Way.

Shelia was very professional. She showed me several options so I can decide which storage unit best fits my need. The place looks clean and well maintained. I’m excited to store my stuff here. My overall experience was fantastic!

This storage unit is great. Both ladies on site were super friendly, showed me what my best option was and set everything up right away. I rented my unit for about 2 months and the facility was always clean, easy to access, and secure. Check out process was very easy too. Would recommend!

Shelbie was just the greatest!

Shelia helped me on her first day on the job... She was wonderful! So helpful & courteous. Left there a happy customer with a smile on my face 😀

Marie and Sheila were incredibly helpful and accommodating. The facility is clean and easy to access.

Tiffany and Marie were very helpful, and friendly. It was a pleasure renting a unit with their assistance.

Pleasant and efficient

Friendly and knowledgeable staff. Always easy to work with. Highly recommend! Thanks Maria for taking such good care of my things!

Connie and Marie wonderful. This facility is clean, secure, and has very competitive pricing. You will not find a better place to store your items.

Kendra gave me great service. Helped me with questions. Awesome!

I stored my car there. The process was straightfowrd and easy. Shelbie is really nice helping me out, answerimg all my questions. pretty good experience.

Marie and Connie were great and friendly. Very welcoming and helpful. Highly recommend this location.

Our Association has had a unit in this facility for many years. The staff has always been friendly and helpful with the facility itself being clean and tidy. We just moved into a larger unit and our billing went awry. I found Marie, Shelby and Tracy to be amazing employees who got everything straightened out and made what could have been a bad situation all good! Thanks gals!

Marie is the best! She is helpful, knowledgeable, made me feel so good that all of my stuff has been taken care of. Lucky to have found the best in the business, takes a lot off my plate!

Way to go public storage, great rates, clean and secure, special thanks to Marie thanks for taking care of my storage needs!

Marie gave me excellent customer service. Real nice and extremely polite!!

I went to public storage today and the parking lot was super full but luckily Shelbie was there to notice my struggle. She helped me find a place to park and brought me a moving cart. EXCELLENT CUSTOMER SERVICE! Thank you Shelbie

Steve and Marie were awesome! Got closing times mixed up and showed up as they were shutting the doors. The stayed open and helped us unload before locking up for the night. Thanks guys

SHELBIE AND KENDRA DID A WONDERFUL JOB.

I had a great experience leasing a storage unit. The facility is clean and very well maintained. The site manager, Marie was extremely helpful and knowledgeable. A winning experience.

Connle good costtemer sirvis

I just registered for a unit at this location. Facility was clean and seemed very secure + easy access to North Seattle neighborhoods. Connie and Henry were fabulous! Very helpful, kind and fun to walk through the facility with. All in all a very positive experience and I would recommend this location to anyone.

I did have some complications prior, but I don't even feel like mentioning them because Shelby turned it all around. By the time I made it in, Shelby was off doing a tour, I believe, but her sidekick Kendra was there. Kendra was just as pleasing after my ROUGH start. I just want to say thank you, Ladies (Shelby & Kendra) for being rock stars with my check in . Anytime you have to deal with storage, chances are you are going through something!! These Ladies allowed Me to just breathe again and feel as if everything is going to be A-Ok. I just appreciate their customer service as nowadays , it's hard to come by and recieve EXCELLENT customer service. Thank y'all. Thank y'all. Thank y'all X infinity 😁

Met the most amazing staff here. Big thanks to Chuck, and his colleague Marie and Henry. -from Alex, an ordinary college student here...

Connie was very helpful and accommodating. Only negative point is that the Public Storage website quotes a total move-in cost that does not include the premium for insurance required by the company (unless you already have coverage that satisfies them -- waiving all coverage is not an option with PS.)

All I have to say is if you are looking for an honest place to keep your things look no further. Marie is caring, funny and a phenominal person all around. She let me know there are still great people around. Anthony, Steve and Joe have all been so very helpful as well. Don't second guess yourself, just go there for all your storing needs and more! #todaywasbroughttoyoubytheletterH

Don't be Fooled. Phony Marketing Ploys! I picked this storage facility in part for it's location and also for the price. The price was an online-only amount that was too good to pass up. I signed up and moved my stuff in only to find out 5 months later that they would be increasing my rent by 300%. I called and spoke to 2 different workers only to hear that there was nothing they could do since it was a too good to be true price. Damn Marketing Ploys!

Connie M gave us a very good service , was flexible with the appointment . Everything was good and well organized 😃

Marie has excellent customer service skills and the place is clean.

Lisa Is A Life Saver and the Best Manager You Can Hope To Deal With!! Her and the Lake City Way Team Rock. They Make Me Proud To Say I've Been Storing With Them For 2yrs Now!!!!!

Marie and staff are awesome

When it came to customer service, we talked with Henry, Marie and Kendra. All three were very helpful and made the process of renting a storage very easy. As a college student, they were very understanding and helped us get the best deal. The only issue with the facility is that access to storage units is only during store hours because it is not a 24 hour storage place.

Service is excellent!

The staff (Henry & Shelby) gave me a great tour and are very courteous. In Lake City Thanks again😎🤘🏻

Good experience , Henry was very helpful. Definitely will continue using public storage in the future.

This place will offer you a low online price to get you to sign up, but what they don't disclose is that they will gradually increase your rent until it is double by the time you've been there for a year. They will increase your rent without notice and the only way you will find out is on your monthly invoice.

Just rented a storage space. Marie (the property manager) made it a very easy and painless process.

Marie was the best and made the process so freaking easy 😁 not to mention she was easy to look at 😍

Marie was excellent and made sure I understood everything I was signing for my new unit!

Great service

Well maintained location, but very limited parking.

During the very stressful period of needing to sell my place and clear it out for staging, I had the good fortune of finding Public Storage on Lake City Way and working with Marie. Marie is the nicest person, and she clearly takes pride in her work and handles everything very professionally. I could not resist bringing her chocolate once and coffee another time (she likes cream and sugar) because she made one of the most unpleasant tasks actually enjoyable! Marie is a pro at being calm and courteous all the time, and this storage facility is top notch— great deals, clear and easy access with plentiful rolling carts free to use, and dependable parking availability. The place is very well managed with excellent security—just try getting upstairs on the elevator without your code! I found everything to be clean, and everyone I encountered using the place was nice and courteous, too. Marie trains the staff and I guess they only hire nice people, because everyone I dealt with there is great. I’d use this place again in a heartbeat.

My experience at this facility has always been superb. Henry and all the other employees and managers that I have had the pleasure of working with have been very professional, considerate and proficient. I have been storing my clients belongings here for almost 5 years, and in about 30 minutes was able to upgrade to a larger unit on the ground floor. I would recommend this facility to anyone wanting to store stuff in the north end of Seattle. Lots of parking and always a rolling cart on site to use.

Awesome service. They went above and beyond!!

Marie is a very efficient manager with a very gregarious demeanor. A pleasure to do business with. Her staff, Shelbie and Connie, are great as well. Great team! I highly recommend Lake City Public Storage. .

Thank You Marie, Shelbie and Connie! Friendly and helpful!

Staff is amazing and always accommodating, have had my belongings here for about 5 years with no complaints. Marie is amazing! With the new remodels, this public storage location has all your needs.

Marie is the best, always super helpful and on it. Very well managed, clean and safe. Recent upgraded storage units too. A+

Always a great experience here, Marie was super helpful and I was ready to start storing stuff faster than I thought possible. Friendly Staff, great location.

Lock's come with the unit it Lock's up at certain times of the day.

After 2 weeks and countless negative run ins with different "customer service" professionals, all whom treated us with hatefulness and a disgust they didnt even try to hide, Henry was a breathe of fresh air. Thank youa Henry, for not making one of the most traumatic times in a person's life, a wonderful and knowledgeableexperoejce for us all,

Great service!

Very helpful and great options! Marie was terrific:)

Was helped really well to make sure i had the proper unit and at the right facility these guys are always good at that

They are always so nice to me when I go there

I am going through a very rough time since my wife was arrested by ICE agents and I couldn't pay both rent and court fees. I packed our belongings and headed to store it at this facility. I can say the level of customer service provided is that of a high-end hotel. I've got to interact with most of the staff over the past week and everyone (even the new guy) was personal and professional. Henry went above and beyond to help me when I had to handle an emergency and I carelessly left the lock off the door when I rushed out. When returning the next day, I was unable to get into my storage unit because it was locked by Henry after he had noticed me rushing out. I don't think my belongings would have been tampered with since the other security measures are in place, but just knowing my things are safe is something I can feel good about during these times. Thanks guys!

henry was amazing!! Got me set up easily and gave all the information. Only taking a star out because this place puts a lot of hidden fees into their rentals. First, is requiring insurance on your items. Then they force you to buy a lock from there for about $20. Be more upfront but Henry was great

If Google Maps had six stars, then I would rate Marie and her team at Public Storage a six!!! They were courteous, informative, punctual during my tour and during my contract signing. The building and area is clean and safe. I highly recommend Public Storage.

Super good and helpful!!!

Henry was the person who helped me. He was really helpful in giving awesome advice. Thank you!

Henry was helpful and friendly.

Henry is very helpful.

Great place and good customer service

Marie was awesome. This location didn't have what we needed, but she helped us find a nearby unit that did. That's going the extra mile.

Not sure why they post gate hours in the public storage website. They do not open access until 9:30. Convenient location not convenient hours.

Henry has been great help setting up a storage space for my friend and I. There was a glitch in the computer system that logged us in different units but Henry was able to help us and correct that. The price is fair and the units are in good size. Recommend this location for UW students

super friendly and helpful staff! great experience with a hell of a deal on a unit! couldn't possibly have asked for more from them :]

Marie was great!

Marie was so helpful, great location!

I was very impressed with the excellent service provided by Marie. She is really professional on her job!

Marie the manager is Good person and helpful, am costumer for years and I like this location i give 5 *****

Used this place multiple times, always been quick, easy, and relatively cheap for Seattle storage.

Henry was great! I was all set up with my storage unit in less than 30min! And it was a great rate. Thank you Henry for making it such an easy process

Henry was VERY friendly, thorough and helpful. The space is clean and the price is reasonable. I recommend it for anyone!

Marie, the manager here, is beyond amazing and helpful. She made the move in process really easy and stress-free. The care for customer service is unparalleled here, I would highly recommend this storage solution!

Henry and Marie were very kind. Especially when we realized we needed a bigger unit after already booking one. Great customer service, great units, and the price wasn't bad either. Thank you!

Marie is great, so is Lisa and Henry

I needed to park at Public Storage because the parking lot for the business next door was full. It seemed that I arrived as Public Storage was closing and the manager was in his car ready to go home when he saw me pull in. He approached me as I got out of my car and I assumed he was going to be upset about parking there so I steeled myself for that conversation. He asked me if I needed to access the storage and, not expecting that, I was in "surly man mode" and answered, "nah, i'm heading next door." I appreciate that he was concerned that I was their customer that needed to access my storage unit and seemed willing to stay late to help when all I needed was a parking spot. I don't know his name but that's outstanding service. I also wrote this as an apology to the manager in case I came across as a jerk when he approached me.

Marie the manger does a great job with this location. I have had a unit at this location for more years than I want to think about. Marie's customer service is on point. The units and surroundings are very clean and well light.

Lost storage they put aside all my pictures

Marie was fantastic! A real pro she was very helpful explaining all my options! Thank you Marie...

Marie and Cindee were both outstanding in their customer service and gave very helpful advice. They were excellent problem solvers and able to quickly offer practical solutions. Their professional and friendly service made the whole process of renting and moving in easy and stress free. I highly recommend them when looking for a storage facility. A five star rating is not high enough but will have to suffice.

Great service and very friendly staff.

I worked with Marie and Mike yesterday, Jan 5, 2017 obtaining a storage space. Marie was extremely helpful, very knowledgeable and friendly. She did my paperwork very efficiently, there was no delay. She knew precisely what I needed and showed me 2 different units, I chose the 2nd, larger unit. I would definitely suggest this particular storage facility to my friends. Still 2 yrs later and Marie is still great

Marie and Joe were fast, friendly, and put my mind at ease with their attention to detail!

The regional manager of the Lake City Way location, Lisa, is extremely helpful and professional. She went above and beyond to assist me in resolving an issue, and was friendly and courteous during the process. Her customer service and professional demeanor make her an excellent representative for the company.

Very helpful

Great customer service

Marie has phenomenal customer service.

Marie was especially helpful in thinking about the size of the storage I'd need. She carefully assessed our truck with half a load and suggested the perfectly sized unit. And she delayed her lunch to accommodate our schedule. Thank you!

The staff is very helpful and friendly and the space is well maintained and secured.

Marie was awesome and helped me find the best storage unit for my personal needs

Marie and Norma provided great service!

Marie and Norma took care of us so well! Top notch customer service!

Awesome experience! Norma Batu is extremely helpful! Highly recommended!

Useless

Nice Customer Service

Marie at the main office went above & beyond to help a couple of out of state Alaskans deal with the storage unit we had here. Customer Service was right on the mark! Thank you! You rock!

We needed a space for a short term storage of our entire house. This was perfect for the job!!! Thanks Marie and her staff for a great experience.

Awesome service! Marie was very helpful and patience. She helped and worked with us to find the unit we needed:)

Would not recommend. Some of my items were stolen out of my locker and employees don’t care. Don’t use their locks they provide, they have spare keys to them and use it to steal your stuff. Buy your own locks!!

Marie was so kind and patient with my mother-in-law. She helped explain and update her billing and made sure she felt comfortable and taken care of. Thanks again for your service!

Good Value and no nonsense.

Very friendly service. The location is very secure, so my stuff feels safe!

Kuddos to Marie! She went out of her way to make our experience with Public Storage the best. She was very knowledgeable about what box sizes I should use and recommended and let us borrow the right dolly to do the job for my son's move to his University of Washington dorm. Highly recommend this storage facility.

The customer service I received from Marie was bar none, outstanding. Very clean and professional property and the office was a very warm and friendly place to visit.

Worst storage facility I’ve ever used. Access into the units is through two double doors that spring closed, locked, won’t stay open and are signed to “keep closed”, so you’ll find yourself getting jammed at the doorway with every trip between your car and locker. The large center bay door that should allow you to park close to the lockers is broken and can’t be opened, and has been that way for at least six months. And the rates are no better than any of the nearby competitors. Whatever discount we thought we were getting was wiped out by the 40% increase they just dropped on us last month with no notification whatsoever. Honestly, I don’t understand these 5-star reviews. Who could rate this place so highly? My advice is to go elsewhere; there are plenty of better places along Lake City Way.

Do I have to give prior notice before vacating my unit if before end of month?

Clean, affordable, secure, helpful staff. But if you're in an upper locker and stay in too long, the automatic lights go out and its a hazardous situation in getting down. That would be my only issue.