Gee who works there is fantastic! She was super professional and helpful with my moving out process. I really appreciated her help!
Sally is amazing. She hooked me up and blessed me with a great deal. Epic customer service
Lemlem and matin were a great help
Lemlem helps me a lot, thanks!
Lemlem was Extremely helpful. She helped me save money and save time and find a perfect.
Lemlem,Thank you for your help. We appreciate that you solved our door code problem to open the elevator,you're very humble and nice. I like your service.Your the best.Thank you.
Lemlem was super sweet and helpful! She was quick with the process of move out and had a lovely conversation, if she's there, make sure to thank her for helping everyone out.
Lemlem excellent customers service. I hope the future of Public Storage is in her hands.
Lam lam was very good and helpful
Updated review. Four years ago when I first rented a locker at the Lake City Public Storage, I gave a shout out to Martie for helping me through the rental process.
Today I am giving a shout out to Martie who I spoke with on the phone for change options and to LemLem for answering all of my questions and helping me through rental update.
Lem was very helpful in making sure I got the best price and storage unit for my needs
Thank you so much for you help today Lamlam. You went above and beyond to make ensure that I had the best experience here at public storage. 👍👍👍
Lem Lem was very helpful and helped us move in. The space was very safe and clean. It’s good that it’s next to the 372 bus stop too.
Lemlem has te best costumer service!
Deceptive sells tactics just to get your $
No one’s ever at the front desk, no one picks up my calls, but when I call from someone else’s they do.
Not worth your time. Save yourself the time and headache.
PS: I got a unit that is extra secured with another door with a code, but now they keep that door open. They gave me that unit with the plus of more security but like they’re sell tactics, it’s all a lie.
Can’t wait to move my stuff somewhere else.
Lemlem @ the front desk is amazing and kind. She took her time and effort to answer all questions I have. I’m Happy!
Sharaine, the property manager, provided me with exceptional assistance when I encountered a problem with my storage unit. Initially, the unit was too small and positioned too high, making it difficult for me to use. Sharaine promptly guided me through the steps to resolve the issue and followed up to ensure everything was sorted out. I am truly grateful for her help.
Best storage place ever! Thank you Haley and Marty
Haley was a great help and made a stressful process very simple
Nice n cozy place to storage stuffs!
Easy area to get it.
Best staffs and professional manners.
Good job and keep in track time to time.
5🎖️ customer service!
This establishment is very well kept. It’s clean the staff is very helpful and friendly. They have been so very helpful the entire time I have had my storage here. I would definitely suggest to go there. Thank you got always being helpful and clean and a great place to store my items that I need to be stored!!!!
Everything was clean and the staff was so polite and friendly. Excited to get some work done
Haley helped me with every question I had and got me moved into my new unit quickly and easily
Rented a public storage unit at this facility and had to delay my time getting everything moved over to my unit. I went by 3 days to the office, because you require me to go to the office before giving me my door code. And nobody was there and no way to contact anyone other than an automated system. I don’t understand how you can have office hours listed and lights are on but nobody is in. And while I was there today someone was dealing with the same exact issue.
They double charge me for the month of my moving out. Called them 4-5x and no call back. I called customer service and told me they mailed my refund and sent it to the address that was on file that I literally just moved out. This people don't know how to communicate. It wasted my time to figure out how to get my refund also why would they send my refund through mail and not give me a call back??? Ridiculous. Management need to be trained more
I reserved a unit online and have been to the location during the office hours listed three days in a row now with no one there to get us started with our rental. I have also called a total of 10 different times and not once have they answered the phone but they have already charged us for our rental AND all of their other fees.
disgusting place. We won a storage facility here at an auction. We arrived at 10 o’clock in the morning and there was no one there. We waited until 1.30 pm and no one showed up at the workplace. The office was closed all the time. I don't recommend contacting them
Haley! Was FANTASTIC! Always want her to be there whenever I go!
Haley is super friendly and profession. This is one of the best rental decision I have ever made!
The space is clean. The attendant who was working that day, Haley, was so helpful and kind after a long difficult move. I just can’t say enough good things about her.
The customer service is fantastic. Haley could not have been more helpful or accommodating!
I called and spoke with Haley about renting a unit when I move to the Seattle area in August. She was helpful, friendly and just a pleasure to deal with. You guys have a shining star in your ranks! Thank you Haley!
Clean facility, easy check in process, and Lemlem was very kind and helpful and went above and beyond with helping me checked in and settled into my new storage space.
I received exceptional customer service from Lemlem at the Public Storage on Lake City Way! She was extremely helpful, and gave me excellent advice on which type of storage unit would best fit my needs. Not only that, she called to make sure that she would be immediately available when I went to complete the rental process. She was kind, courteous, knowledgeable, and went above and beyond to make sure my experience with Public Storage was a good one. This level of customer service is a rarity!!
Lemlem was super awesome and helpful finding a unit for me!
Lemlem is awesome and super helpful to sign me up with storage space and walk me through with each step! Best customer service ever !!!
Love this place!! The two times I have needed assistance, the staff has always helped with a solution and a smile. Today is no different!! Lem Lem helped me with an issue with my storage unit lock and I couldn't be happier with why I store my stuff here. Thank you Lem Lem!!
Lelem was was very professional and friendly. She did an excellent job assisting me in my move.
Lemlem was very helpful with getting me my storage rental.
The website was a mess, however, Lemlem at the front desk was phenomenal and extremely helpful! She went the extra mile to help me fix my reservation.
Lemlem did an amazing job when I had an issue with my unit. It was my first time using storage. Highly recommend this place.
Great service from Lemlem and the team at public storage.
Lemlem was very helpful. I just needed assistance getting in and she was able to help right away!
Customer service was amazing! Charlotte and Kathy were so kind and helpful.
Lemlem was super helpful and friendly in helping me with my move out process!
Regina was most helpful and polite in our experience. Have been here before and not as friendly she went above and beyond for real give that girl Raise!
Lemlem was an excellent helper I received excellent service.
Jen made the whole process really easy, and enjoyable. Give that lady a raise!
Lem lem was very helpful getting me started with my unit this morning
I LOVED THE QUALITY OF SERVICE I RECEIVED TODAY FROM THE STAFF HERE ON 1/6/23 at 3pm. Both of the ladies here have shown great customer service, and ensured the accuracy of all information during my transfer from one unit to the next. 10/10 will come back!
The girl working there was very patient with all my questions and stayed late to help me work out the problem I had trying to rent a space in OR.
The hours are not what I expected. I cannot enter the unit after 6pm when other public storages are 9 or 10pm but the staff is awesome.
inexpensive storage but the hours are super limited and there's very little and weird parking. it's especially tough to park if you have any sort of oversized vehicle
Access hours are not competitive and attendant was rude. We just had 12 leftover totes that we brought in a U-Haul at 5:42pm and the attendant assumed the vehicle was full, being very short with us. Turned us away and told us to come back at 6am... We already had a contract and access code. Decided to rent at Lake City Mini Storage a mile down the road, where access hours, customer service, and prices are all better. Would recommend them over this place.
goated experience. Josh clocked in early from his lunch break to help me get set up. i came in and had rented a room but didn’t know any of my information, and he gracefully took care of it all and helped me get my storage unit set up! he was also really cool and we had a great and friendly conversation. would highly recommend! josh had my best interest in mind the whole time.
Worked with Austin
Extremely helpful
Great service and very patient
Terrible business. I booked a unit online and when I went in person to access my unit, the keypad didn't work. There was no manager on site (and this was during business hours), and just a piece of paper that said the building's under construction and sorry for inconvenience.
The least they could do is not allow online bookings or update their hours so people don't waste their time.
Not impressed by my first day here. No access hours posted anywhere and they can't do anything because there office is being renovated.
Also the lot is to small and at an angle so you spend more time keeping the cart from running way then loading your things.
The ladies behind the desk went above and beyond to help me find the perfect unit! They even cleaned it out for me, that was a first! Thank you so much for providing the best public storage visit I have ever experienced!!!!
Place is nice buts hours can be a pain.
Kali helped us sooooo much she was the absolute best and was supper helpful. They were so smart and helped us on moving stuff in couldn't ask for a better helper.
Trying to get a dolly cart is like playing the lottery. Many will play but there is only one winner as there is only one cart for the entire complex!
This place provides great customer service! Kali showed us around, accommodated all over requirements and provided us with the best rates possible!
Connie was great and helpful and very polite
Connie is great at Public Storage. It was easy to set up, move in/out and my belongings were secure. I’d recommend!
I was interested in renting a storage unit, and Connie helped me with finding the right one and explained everything in great detail. I am looking forward to using the storage, customer service has been excellent so far!
Connie was great and made getting a storage space as easy as possible.