Public Storage Self-Storage Units at 9701 Aurora Ave N, Seattle, WA
5'x4'Online only price$ 22/moSmall 5'x4'
$ 22/mo $27Best Price Label
- Climate Controlled
- Inside unit
5'x5'Online only price$ 60/moSmall 5'x5'
$ 60/mo $75Best Price Label
- Climate Controlled
5'x4'Online only price$ 63/moSmall 5'x4'
$ 63/mo $79Best Price Label
- Climate Controlled
5'x5'Online only price$ 80/moSmall 5'x5'
$ 80/mo $100Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x4'Online only price$ 87/moSmall 10'x4'
$ 87/mo $108Best Price Label
- Climate Controlled
10'x5'Online only price$ 93/moSmall 10'x5'
$ 93/mo $116Best Price Label
- Climate Controlled
10'x5'Online only price$ 117/moSmall 10'x5'
$ 117/mo $147Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x15'Online only price$ 120/moMedium 5'x15'
$ 120/mo $150Best Price Label
- Climate Controlled
10'x9'Online only price$ 132/moMedium 10'x9'
$ 132/mo $165Best Price Label
- Climate Controlled
10'x10'Online only price$ 132/moMedium 10'x10'
$ 132/mo $165Best Price Label
- Climate Controlled
9'x15'Online only price$ 186/moLarge 9'x15'
$ 186/mo $232Best Price Label
- Climate Controlled
10'x15'Online only price$ 190/moLarge 10'x15'
$ 190/mo $237Best Price Label
- Climate Controlled
9'x15'Online only price$ 225/moLarge 9'x15'
$ 225/mo $281Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 241/moLarge 10'x15'
$ 241/mo $301Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 241/moLarge 10'x20'
$ 241/mo $301Best Price Label
- Climate Controlled
10'x20'Online only price$ 320/moLarge 10'x20'
$ 320/mo $400Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
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Self-Storage Near Seattle
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At Public Storage, You'll Always Find...
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Reviews ( 516)
Haley was super professional, knowledgeable and helpful throughout the entire experience of renting a unit for my partner! Thank you, Haley!!
Regina was incredible, sweet, kind ,caring and extremely professprosess.
Recently moved and had to switch to a larger storage unit. I was so anxious about the switch, but Haley made the process so easy! Excellent customer service 👏
An employee, Haley, helped me yesterday. I’m not very tech savvy and she was very patient with me until we got my problem figured out. Thanks Haley!
Haley was super helpful explained the vacate process and spent time helping us get in and out. Very friendly!
Haley at 9701 Aurora Public Storage excelled at customer service. She demonstrated clear, friendly and professional communication about the process of changing my lock. I wish more businesses had excellent representatives like Haley!
Regina was awesome today! Friendly, informative and very knowledgeable. Wish everything about our move was this easy. She definitely went above and beyond!
Lena helped me today! She was Amazing! She’s a golden one
Lemlem provided us with a great customer service. Super nice and friendly, made our visit super easy.
I scheduled a reservation for a 10'x10' unit, paid a lock fee, administration fee, and the $1 first month rent cost. To my surprise, I was assigned a unit that was already locked up with a yellow tag on it, meaning "delinquent tenant". They gave me somebody else's unit... I tried asking for help from the front desk lady, and she claimed that she had no idea what this was and needed to call her manager to get it figured out. I was supposed to be swapped to another unit/location, but I was told to call corporate figure this out since she was 'too busy' helping other guests. Keep in mind that it's already 5:40PM and they close in twenty minutes. I was constantly transferred over to different lines, with none of them being able to help my specific case. Finally, after reaching the refund team, they were able to file a request to refund my payments, but NOT including the $30 administration fee because it's "un-refundable". The best part? My request was denied, and I was again transferred to multiple different lines to get my refund figured out. I was told multiple times that my administration fee is unable to be refunded, even though I was literally given an unusable unit. Still waiting on this refund to happen. Can't believe I wasted my time with this company. UPDATE: They refunded me $22.04 for the lock that I never even received in the first place! Still hoping that the other $45 magically comes into my pocket soon.
Lena help me today, finding the right storage unit and I am using keyless lock which works fine. Appreciate her kind attention!
Lena was so great at showing me around the units and helping with the key!! She’s the best!!!
The officer Lena is so kind and patient, she answered all of my questions with positive attitude. Thank you for your service and helping!
Regina is incredibly knowledgeable, kind and made my move in as stress free as possible! First time using a storage unit, and the experience has been great!
Very easy set up and good access. Haley was incredibly kind and helpful in setting everything up for me and answering all my questions.
Haley helped me get a storage rental for me and my friend, very friendly and fast!
A+ CUSTOMER SERVICE!! REGINA IS AMAZING!! HER ENERGY AND WILLINGNESS TO HELP IS THE BEST I HAVE EVER SEEN IN ANYONE!! AT A PLACE THAT CAN BE A LITTLE HECTIC AND STRESSFUL SHE BRINGS A SMILE AND A SENSE OF EASE!! SHES OUR FAVORITE!! THANKS REGINA!! PUBLIC STORAGE IS LUCKY TO HAVE YOU!!
Amazing staff that helped make registering and moving-in effortless. Special credit to Haley who was exceptionally knowledgable and patient with my endless questions about technicalities.
Customer service was great! The building is new and well taken care of. Regina, the manager, showed me a few different units and helped me choose the one that was best for me. I definitely suggest this place because it's quick, easy, and very accessable.
This is the newer of the facilities in the area and it’s great to be able to load/unload indoors especially in rainy Seattle. Regina who worked there was very courteous and informative about my options and definitely showed a lot of patience teaching me how to use the apps to unlock the units that don’t require storage keys. I would recommend this place to store your things. They also have hand carts that make moving so much more easy!
Great property manager!!
Fantastic property manager!!! She is the best. Rent here!
Pretty simple sign up online and set you up within electronic access so no keys to lose or fiddle with
Regina was knowledgeable and very courteous. Thanks!
Great facility. Great security. Clean and well maintained. Regina and Lomlem have been great help and very welcoming!
Regina is an absolute rock star! Extremely kind, informative, and helpful. She patiently helped me sort out the mess I made by renting a too-small-unit for myself. The situation would have been so much more stressful had it not been for Regina.
Regina is one wonderful! Rent here; you're definitely in good hands. Everything is clean and well maintained. Feels safe and secure.
**Update on 7/7/23 below** Within about 8 hours of my original post, the district manager I originally spoke in April contacted me. He apologized for the issues and provided written confirmation that everything was corrected. Moved from 1 to 4 star overall. **Original review on 7/7/23 below** Using their website via Google ad promo’s, I reserved a unit for mid April (this review is about 10 weeks after the fact). The unit said “5’ X 5’ Small” to which I read as 5 feet wide and 5 feet tall. So, I secured said unit for the discounted rate offered. My move in date ended up needing to be pushed back a day or two, so I felt it was best to contact them to update. When I connected with a woman there, they informed me my unit was a “locker”… this wouldn’t meet my needs nor expectations for the reservation I made. After reviewing other options they had, I was forced to cancel my reservation. She said the rental amount would be refunded but the $29 admin fee couldn’t be. I asked to speak with their manager and eventually did. I wish I could remember his name, but he called me from what I believe to be his personal cell phone. Or work cell, either way, I appreciated his efforts. I explained what happened and how what I thought I reserved did not match what I actually did. He understood and said he would refund/waive the admin fee. Fast forward to early June, I receive a letter from some random debt collection company stating they “took over” the debt I owed. Following their options to dispute, I eventually received in email from them stating they no longer were involved with the debt. Huh? Let’s also stop and realize that Public Storage felt it necessary to send “my debt” to a collection agency after, at most, 70 days had passed. Their systems didn’t consider or realize I never utilized a storage unit. Nor step foot on their property. But oh boy, that admin fee is so delinquent it’s time a collection agency buys it for pennies on the dollar… I decided to look in to Public Storage more and realized I still had an active “account” with them and a balance owed of $29! And was on “auto pay” with my debit card info saved. Yet they never processed said admin fee even though it was to be waived? To be potentially impacting my credit score over this is ridiculous and ignorant. If 0 stars was an option, that is what I would select. Confusing advertising. Debt collectors contacting me over $29 that a “regional manager” told me was reversed. Total waste of time and inconsiderate. I’ve used PS before. Never again. Get your CRM, workflows and SOP’s updated. There is zero excuse for this ti have happened.
Lem and Regina are the Best, they took care of our needs and our problems with patience and understanding.
Regina was exceptional in helping us with the rental process. Very friendly and professional. The facility is very clean and seems very secure.
Regions provided exceptional service. Thorough, not rushed. Excellent and personable.
LemLem and Regina are AWESOMELY great staff and very helpful. I’m grateful to have met both.
I just can’t thank Regina enough! I wish Google have 10 stars that I can rate for her. It’s our first time moving a queen size mattress without movers. We had no idea how to tie the mattress on our car right. She helped us through out the whole time for almost 30 mins and make sure the mattress was tied steadily. Without her, we would just get stuck in a dilemma - can’t move or maybe drive when unaware of that causing danger. Really really appreciate Regina’s help!
On May 20th, I was helped by the most delightful women in the storage business. I lost the post it note that a hand their names on it but, I do remember the first letter of each of their names, R and L. I booked the wrong size unit and L quickly helped me find and transfer into a new size. The transition/ resign up was smooth and everything was resolved in 15 mins. Thanks for giving great customer service!
Easy transfer of units by Haley. Great service.
Haley and Regina were really helpful in getting my storage unit set up. They went the extra mile to make sure everything was correct.
Regina and Lemlem are awesome. Thanks for your help guys.
Regina was great, clean facility and a great service.
Regina was amazing! Loved this unit when I had it. Thanks guys’
Lemlem gave me good customer service.
Regina was awesome. Quite helpful.
Lemlem was extremely helpful and professional in assisting me with getting my storage unit at this location. When there was a charging error, she caught it even and refunded me some money.
Lemlem was fabulous, and patient gettine set up. This facility is clean and easy access.
Lemlem was a great help getting me into storage & solving a problem with the locking mechanism!
Tukai and Lemlem have been of great help. Prompt reminders, courteous and always helpful! Had no problems at all with my duration of storage. Highly recommend.
Happy to be renting with this place and thanks for Lemlem’s amazing service! :)
Lemlem was amazing. Very kind and helpful, she stayed late to help us out. It is so refreshing to meet people like her. Take care Lemlem:)
LemLem was extremely helpful and kind. The facility is clean and super secure.
Lemlem was an amazing help! So kind and personable. Highly recommend!
Lemlem gave excellent service for our 11 month stay. All of the items we stored were kept in excellent shape.
Tukai ruled. Super helpful and smooth move in!
Anna Lea set my unit up quickly and smoothly. Explained features and process very clearly. Thank you!
Lena set a high standard in customer care for me yesterday when I needed assistance with my lock. Then later she helped me find my missing cell phone. Had I left it in my unit? She volunteered to come up to the unit and call my number. No ring, but now she’s talking to someone who answered my phone! Staff at a nearby store where I had left it. Mystery solved. Thank you Lena for being so willing to help. Mary Erickson
Lena helped me to get in the elevator and to open my unit. She came allyhr way with me. Thank you Lena!
Nice experience, clean facility and helpful staff! Thanks Lemlem for your help!
Can't access after 6pm. What's the point of having a gate code if you can't get in after hours?
Lena is awesome! She helped me locate and operate my unit!!!!!
Lena is a rockstar! Analea is a rocking her new position too!
Annaela, was the most helpful with this experience. Thank you so much!!
Ana Lea and Lena were the BEST!!! so efficient and welcoming, this is an excellent facility
Lemlem was awesome and took great care of me! Thank you for such great customer service.
Lemlem was awesome. Helped out a lot with moving in and out!
Lamlam and staff gives great customer service
Lemlem was very helpful and the process was quick and uneventful
Staff rude and would not honor reservation After initially placing reservation online I received a follow up confirming my move in date. I said I wanted to get unit a few days early before my move date and was told that is not necessary. I'm glad I went with my instincts not to trust them and reserve a couple days early. When I arrived older guy seemed confused and annoyed as I introduced myself and said my reservation time. I had made reservation a month prior for 9X15. He said they didn't have any 9X15 available. He then proceed say I could still have next closest size 10X15 at current rate which was 50% higher. I asked if they could honor the reservation price since he already admitted it is close to the same size and reservation fine print says approximate sizes and he said no. I called their customer support hotline and they also said they could do nothing to honor reservation price as said no unit available and instead blamed their website.
Lena was amazing and helped me get a new lock when I didn’t have my key! Great customer service
Lena is awesome! We needed a cart and she ran down to get a cart for us… now that is what I call good quality service! You Rock lena!!!
Lemlem was very patient and showed me three different units. I received excellent service!
Lena was awesome and took great care of me! Thank you for such great customer service!
Lemlem and lena helped me finalize my move out. I had a good experience dealing.
Lina and LemLem were awesome and helped me get checked in / set up!
Lemlem is very helpful.
Leena the property manager was so kind! She allowed my husband and I time before she closed down the place to move our belongings and bed frames and mattresses up to our unit! She even helped us load and steer the pallets up the elevator, through the halls and up to our unit and gave us good advice on how best to store things! We had only 1 week to pack and move out of our home and were going homeless so this step of a storage unit and a kind Mananger had really helped put our minds at ease! We are so blessed this storage is so close to the house we are moving from and we are relieved our precious belongings are safe here! The prices are affordable as well!
Update- My original review was posted about a month after I got my unit. I had given Public Storage a 4-star rating. At this time, I thought I had a great unit with a nice price. The monthly fee started at $95. My current rate is now $210. It's awful and basically extortion. I think the biggest problem I have with the constant price increases is the fact this place has almost NO overhead. Theres only a handful of employees. They don't ship anything. They don't have fuel costs. No real real costs outside of paying for the huilding and electricity. Nothing. This is raising the price for the sake of corporate greed. I'll definitely be moving my stuff out and back to uhaul. The costs didn't increase ONCE in the 2 years I had my stuff in a Uhaul storage unit.
Lena did really well and served us with a smile
Lena ws really helpfully at explaining things we had questions about and made it really easy to applied for storage
Lena was awesome! She was super friendly and very helpful for us!
Lena, off Aurora, was a complete joy to work with and got us all set up on our unit. Thank you Lena.
Lena was awsome
Skylar and Lena were awesome, great facility with lots of options
Lena was fast and friendly setting up my storage unit! Thanks again
Skyler did a great job taking care of me today!
I had doubts about storage facilities in the Seattle Area -- many do not offer weekend access or have limited hours. Not this place. It's open 7 days a week, open till late in the evening. I came across Public Storage back in Jan. But no matter how good something looks online, it's always advisable to actually visit the site and meet the manager and staff before signing on. I was able to get to their address on Aurora Ave. It was close to my house. There is convenient and ample parking. Lena, the store manager, made me feel comfortable right away. She followed the current protocols of mask-wearing, social distancing, and use of hand sanitizer, which is available to anyone in various areas of the building. Lena is on top of her game; she really knows her business, quickly quoting unit prices, making eye-to-eye contact, and going over the steps to secure a rental from A to Z. She took the time to give me a tour of the building. Safety is always an issue, and I am glad that the facility has monitors and gated access throughout. I like that they can discount the unit if you provide your own insurance to cover property loss or damage. Their rentals are month-to-month; you are not locked into any long-term contract. There is even a public restroom in the facility. I recommended the storage to my parents primarily because of the store manager, and they now store their stuff here as well. They could not have been happier with the service they received from the manager. Overall, you could not find a better place where the employees go above and beyond, making this rental storage facility a worthwhile experience for everybody. Thank you, Lena.
Lemlem great service. Informative and soo willing to help
Lemlem & Lena were amazing and helped us get all situated!
Lamm demonstrated good customer skills.
Couldn't be happier with my experience at Public Storage. Friendly staff, clean facility and reasonable pricing.
Lena was very helpful.
Lena is also super helpful and friendly, which is hard when it's cold and busy and crazy but the facility is always clean and everyone is lovely
Lena is excellent and very helpful!!!
Lena was awesome getting everything setup!
Lemlem and Lena have always taken care of us at this Public Storage. I have upgraded three times here at this location because I truly love the staff here. Even if we were to move to east side or down south, I would still keep this location because of these two. The location is clean and safe and have never had an issue with any kind of water damage, raw temperatures, or mites/bugs. When they say it’s temperature controlled, they mean it. I couldn’t ask for better service and product. Great job, Lemlem and Lena!
I booked my space online and within MINUTES, I had one. You must go and show proof of ID to get access to unit. Thank you for protecting my unit! Showed up and LemLem took me to my unit and had a tour of the layout! Very cool! Very spacey and very clean. Office staff is knowledgeable and great! I'm happy to know my belongings are secure and protected!
Lena is very helpful and very understanding and she is a very good friend and would recommend anyone to come and rent a storage unit here with her!!!!
Lina is awesome and everything is easy. She explained very well and I am happy choose this company
Thank you Lena for all your help! Quick service, on site support was helpful and the process to get my unit was very user friendly! Thank you!!!
Lemlem was a very helpful employee and got us squared away quickly and professionally.
When I accidently left my storage unit open as the building locked down for the night, Lena escorted my friends and I up to my unit and allowed us a few extra minutes to secure everything. Great customer service by everyone there, but extra praise to Lena!
Lemlem was very helpful!!
Great service from Lemlem
Lena is the best and was super helpful!
Lemlem was amazing! She help me out with finding my unit and making sure I get in okay… thank you Lemlem!
Lena and Lemlem were amazing! The ladies help me in finding a unit closer to the elevator. Thank you Lena and Lemlem, you ladies are Awesome!!!
Lena was absolutely amazing helping me with moving in today!! :) Thank you so much Lena!!!
Great service from Lena! Thank you
Lena and Lemlem were amazing! These ladies are a keeper... Thanks a lot for all your help Lena and Lemlem!
Lena did a great job getting me set up!
Best Location I've seen yet out of all the Public Storage location's. Great Big Parking Garage that is Very accessable for everyone. It's inside too.
Lena is AmaZing!!!!! As a single mom I would have been lost without her ever calm and reassuring advice and help! She is invaluable if you ever need to store your things unexpectedly. Thank You Lena!!! #afan
Lena is pleasure to work with and has fulfilled all my wishes today.
Lina was really helpful while we had to store our stuff on really short notice
Lena is a keeper, she deserves a promotion!!!
Lena is like person i found is care to me thanks guys
public storage you got lucky finding Lena and hiring her to work for your company. she is so awesome! she always has a smile on, goes above and beyond for customers. she is always on top of things that are going wrong with the property. There is not enough space to mention all the rest, Public storage needs to give her a promotion she is the best employee i have come across, just wish there was more of her for all the public storages... she is a keeper
Lena is always available and super helpful!!
Lena was great 👍
Lena is totally awesome!!! She always has a smile when ever I come in. She maintains the property ànd goes above and beyond. She deserves a promotion!
Leanne was great! The facility was clean and access was easy.
Lena she very good with helping me with every thing she is very nice . She deserves a promotion!
Lena was awesome!
Lena, took awesome care of me I had some really stressful times and she just went out of her way and more to help me and every which way she could and I'm so happy and pleased with her that that's why I'm sticking with you guys I mean I was upset that you jacked up my rent a couple times when I've been with you guys for a few years but just having her help me really kept me with you guys thank you so much and have a great day yes
Lena was Awesome!!! She needs a promotion, she is a keeper!!!
I showed up right before closing (like a jerk), with question about space sizes. Tony was the best, he took care of everything, explained it all clearly, and was a generally helpful good dude. Even found me a better online price, and waited patiently after hours while I got signed up for it. His manager was also friendly and helpful too.
Lena was super efficient and helpful
Lena took very good care of us!
Lena is awesome
Elma is very patient and nice to me. She deserves 5 stars
Lena is wonderful - knowledgeable, caring, polite, helpful, cheerful. Wish I could give even more stars!
Got a space for temporary time. Lena helped me out. Great customer service! Answered all my questions and was very informative and friendly! Great service! Thank you!
Lena and team have done a great job helping me figure out various problems that have arisen during our stay at Public Storage. Would definitely recommend storing here if you have the need! Thanks Lena!
Lena is great!!
Lena was absolutely amazing!
Lena and Lemlem were just wonderful ladies that took real good care me. Great job ladies!!!
I’ve rented a half garage from this location for about 4 years now. I love it. It’s always very clean and there is almost always parking close to the elevators. My only complaint is how much they jacked the rent up on me last year. It was about $55/mo for three years, and then out of nowhere it went to $150/mo. I’m ok with rent hikes but you just have to be more gradual about it.
Jenn was awesome...
I had a great experience today getting a unit. Lemlem was very helpful and kind.
Lena did an awesome job
Lena helped us out and showed us the space. She made sure we understood all the codes and how to navigate the place. Very helpful.
Lena was great!
Lena did a great job!
Lena did a great job explaining and giving me the tour. Thank you.
Lena, good customer service, thank you so much 👍
Lena is great and helps me a lot
Lena is a great person. She called me ahead and answered my questions.
I can't thank Lena enough for her extra efforts. After the keys to my storage unit were stolen while abroad, Lena worked with me to ensure I would be able to get into my unit upon returning to Seattle. She also did everything that she said she would, which is a rarity nowadays. Thank you Lena!
Lena did great. Made it so easy to switch to a larger unit!
Lena was amazing! Changed my unit quick and easy. Less than 5 minutes. Gave me a tour and walked me to my exact unit. Explained the lock and key situation and had a smile the entire time!
Lena was absolutely wonderful! So helpful and kind 💜
Lena great customer service smiles from ear to ear thank you
Lena is the best!!!!! Made the whole experience a dream! 5 stars
Lena was extremely helpful!
Lena is the best, she helps everything
Lena and Lemlem, A terrific team and team members who make my trip to Public Storage one of my favorite destination. lena has been a great instructor for Lemlem. Very patient!!! Both Ladies are always cheerful with a friendly answer to all my questions. This is a rare treat in our hustle bustle times. When I think of Public Storage I think of Lena and Lemlem. Do not let go of them!!! Jim Cole
I had a unit here for 2+ years, facilities are clean and staff is kind. Lena was very helpful during my move out, and provided the friendliest service. Thank you Lena!
Lena was very helpful especially talking with her over the phone and meeting her in person. Great customer service and very patient. I was having a difficult time when I spoke with her on the phone and on site. she was able to help me with the storage unit move with ease. I was more calmer at the end of the conversation than how I was at the beginning. Great person to interact with. Very knowledgeable, kind and great communicator. I am grateful for her help in making my storage unit renting process seamless.
Affordable and great customer service! Lena was amazing to work with during setup. I lost my keys within the first month, and she was able to get my lock changed within a week with a minimal fee of $20ish. Totally worth it!
Lena was very nice and helpful… she really knows what she is doing… give her a raise or promotion!!!
Lean is an excellent enployee. She goes above and beyond to help her customers the best she can!!! She is a keeper public storage and give her a promotion!
Lena was super helpful and patient. Thanks for all your help!
Lena was extremely courteous and patient with us!
Lena was amazing! Very gracious and patient helping me with paperwork. The facility is modern and clean with easy access.
Lena did an amazing job, very helpful and friendly! Went above and beyond to get us exactly what we wanted. Thank you!
Needs more lighting facilities inside the storage space
Charlotte is amazing! The patience and dedication to explain everything that you need and make sure you are all set into your space is incredibly. Excellent customer service given for an excellent person. I highly recommend this place, I feel secure and well taken care of.
Buyer Beware! Access Hours and Locks are an Issue!!! My experience with Public Storage Seattle 9701 Aurora Ave N, Seattle, WA 98103 on August 31st 2022. Access hours are not convenient as the are 6 AM to 6PM. The hours should be to at least 8PM at the least and preferably 10PM if not. 6AM to 6PM for the average person with an 8 - 5 job really doesn’t work. What It means more is you have my stuff hostage until I can access it on the weekends. Secondly the lock situation at the 9701 Aurora Ave N, Seattle, WA 98103. The website states that all units need to have a lock. Reading further it states that the location offers premium locks at a “small fee”. What it breezes over is that at some locations only take Public Storage’s “UHaul” proprietary cylinder lock. None of your padlocks will work on their system. The “small fee” of $25 dollars, “not small”, is required by them to rent your unit unless you can provide one of your own. This is a proprietary cylinder lock that only works on their doors, no one will have this lock unless they have been through this process before. The advertised rent was $35 for the first month add $25 required dollars for the proprietary lock makes the first month $60 plus tax and fees not $35. This is not truthful advertising. Truth in advertising should read $60 for your first month and whatever dollars per month thereafter. Experiencing this felt like an illegal bait and switch scheme and really made me upset. I have rented my fair share of storage units during my life and this is the first time I have encountered ridiculous hours of operation or a proprietary lock system scheme that makes you spend money on equipment you can’t use any other place than at the storage facility. The Good: 1. Clean 2. Well lit 3. Airconditioned 4. Secure 5. Polite and Professional Staff The Bad: 1. Proprietary Lock Scheme 2. Hours of Operation 6Am to 6PM 3. Elevators have a keypad system that times out too quickly. 4. Not enough carts “Only 6” available. 5. Restrooms needed keys “should have keypad and code” 6. Only one set of entrance and exit gates were operational. I had to three point turn a moving truck after trying to exit the facility. I’m sure you can tell I am very disappointed and upset by all of this. If it weren’t for the hour of the day and having no other options, I would have chosen a different facility. I was able to finish the move with two minutes to spare. The whole experience left me feeling frustrated, cheated, and angry.
This is the best bang for your buck in the area. Easy access to carts, helpful staff, secure building. Like their texting and online functionality - the way renting a unit should be. I'll be using them again!
Lena was great answered all questions. Update/tip: if you have renters or homeowners insurance that covers off site units, you don't need to purchase the orange door insurance! You also don't need to provide proof of it- just tell them you have it and you're all set!
Moving items for a month to wait for a lease, Austin was very helpful in facilitating the process!
Austin was very helpful when we got locked out of our smart lock unit. Austin went above and beyond to help us attempt to get into our locker
Austin was a good help!
Shout out to Austin for being helpful and understanding.
This review goes out to my girl Lena!! She made our check-in process for me and my twin sister so easy and had us setup with a storage unit in no time. If you’re there make sure you find her ASAP.
my grandma just passed and we had to move all of her stuff into a storage unit, but thanks to Lena she made our day a lot better by making the entire process super easy and quick. i’ll never forget you Lena, thank you so much !!
LENA!! you were like an angel sent from above…you seriously made mine and my twin brothers day and made this process a million times easier. Thanks girl <3
Thank you so much to Austin and Kathy for helping us out today! Great service!
Austin was great to work with! Super easy to get set up with a transfered unit.
Charlotte did a great job with concise and helpful information!👍
Lena is absolutely amazing! She went above and beyond to make sure that my experience was awesome and is also just a really nice person. 10/10 recommend!
Lena was super helpful every time I came by my unit, I really appreciate you Lena!! Will definitely consider using this facility again in the future. I’ve rented many storage units and this was the best for sure.
This review is for both this location and specifically Lena! Lena at the front desk/rental area was so helpful. It was my first time at this location helping a friend clear out their locker and Lena not only took time to help us switch to the new app but also she took the initiative to come up with us and ensure to replace the battery for the electronic lock as we hadn't visited the locker in a while, she suspected the battery may have needed replacement. As we mentioned we were clearing the locker out she also outlined future instructions for us about what to do once we are finished. Lena was amazing! Location - there is a drive in garage entrance with about 15 parking spots for vehicles. The garage can also accommodate a few moving trucks and vans. Locker facility looked well maintained, elevators and storage units all seem to be well updated to electronic security.
Charlotte and Austin were both great! Super accommodating in dealing with my situation, would recommend to anyone!
I just moved out, and didn’t have any friends or family to assist me at the storage unit. Lena was incredibly sweet and helpful! I managed to get everything taken care of much more simply than if she hadn’t been working there. Also, I highly recommend buying vacuum sealing mattress space saver bag.
Austin and Lena were awesome and a great help! Best storage Ever!
Place is horrible. Cant get in to unit after 6pm. Service is terrible. Dont order a unit online as they will give you a unit with an 8x8 pole in the middle. Signed up for auto bill pay and their system didnt register it. When you fill out their customer service survey and tell them about issues you get your rent increased.
Lena was very professional, courteous, helpful and she accommodated all my requests. Had a great experience renting out aspace
Great sign up experience with Charlotte!
Fantastic brand new and easily accessible. I just wish they had non office hours for access, other places have access from 6 a.m., as late as 9 p.m., the early morning access would really make getting in and out regularly a breeze
Clean, and secure
Lena was very helpful and nice even though I was late was very impressed with the facility as well.
Charlotte, Lena, and Chester were amazing and wonderfully helpful! Highly recommend!
Lena needs a raise ASAP - I don't know what she makes, but it's nowhere near enough. She goes above and beyond...in everything that she does to hold down this absolute fortress. Please don't lose her by undervaluing her excellent work!
Lena has been a great help from start to finish. She is patient and accommodating! And I feel safe putting my stuff here under her watch!
Had a nice checkin experience with Lena, will update depending on how the long term rental goes!
Lena was a very nice and big help ,thank you so much
Lena was great!
Clean, friendly, and convenient
Lena was such an amazing help! I made a mistake that she helped me correct and was exceptionally kind and knowledgeable.
Lena and Chester are great. Spoke to me on the phone during the process and made me feel welcome
Lena was great!
I like the indoor parking but getting a cart is a headache now. At first the carts were just there to use. Then they locked them up and you had to go to the office to get a key, except sometimes nobody in the locked office so had to wait Now the carts are supposed to be on each floor but they are not sometimes so need to search around or stand around and wait
Lena was very nice and helpful throughout the whole move in process!
Lena did great!
Lena did a phenomenal job!!! She deserves 10 stars!!!
Lena and Chester were very helpful! Highly appreciate their assistance.
They keep the facility clean, and the units/equipment/elevators are well-maintained.
Lena's Awsome she handled everything wonderfully give her a raise.
Charlotte and chester thank you very much!!
Charlotte helps me with the move in.She is very nice and friendly！
Chester was very professional. He knew exactly what I need. Very curious individual and he sold me the right materials. Will rent again from Public Storage. Good Job. Great service.
LENA!! She needs to be the boos!! 👍🏻
Charlotte was super helpful and professional. She did a great job explaining my options and got me the perfect solution for my needs.
Lena was great, a great person to deal with
Just moved out! It couldn’t have been an easier process. I’ve been here 7 months storing things — now I’m in a bigger space and can use my furniture! Thank you Lena for being so helpful! Everyone in the team here has been so helpful with each interaction. Will use this location again in the future if needed!
Good customer service. Lena was very helpful help me figure out a problem with the App. And storage unit. Thanks Lena
Lena gives Awesome customer service... public storage is lucky to have her... she deserves a promotion!!!
Charlotte was courteous, helpful, and got me set up quickly! The facility is well maintained, secure, and makes accessing your unit painless.
Charlotte was very helpful and fun!!
Charlotte:) is a Rockstar!!! girl in office. Facility new and clean. Only drawback is there's not enough flatbed carts, but other than that I'm impressed.
Chalmette was just wonderful in her approach to dealing with my personal needs.
This public storage facility has no bathrooms for customers to use so if you are going to be working on your storage space be prepared to leave and use the bathroom off-site. Also, they will not pro-rate extra time for you to clear out your unit. I went over 1 extra day and was charged for the whole month. Super freaking lame!!
Easy to move I'm and out. Charlotte was wonderful helping me check out.
Lena and Chester were the best customer service reps I've ever seen at a storage unit.
Beware of significant price increases that appear out of the blue. I was notified that the rent for my space was changing from $181 to $231---a 28% increase---from one month to the next (after just six months of being there). When I asked why, I was informed that the company "uses algorithms" and decides what it is going to charge you based on the market value of the space. They use the month-to-month agreement against you to allow them to rapidly increase the price once you're in and a great deal of effort has already been expended. This is a particularly despicable practice, because those renting space, who may or may not have a lot of time or extra resources, must move all of their belongings out within the following 30 days to avoid paying the significantly increased rate. (Update: The friendly staff at the storage facility were able to get the rent increase postponed by 3 months to allow me a bit more time to complete the move-out. This appears to be one of those instances where hard working, well-meaning local staff are held hostage to cold corporate policies.)
I wish I could give 4 stars because I like the manager, Marie, so much!! My issues were with the building and Public Storage, as a company, and so much of that is out of the control of the staff. I had ongoing issues with the elevators and app / door locks.When I moved in, there was only one functioning elevator and it resulted in me renting a second unit on the ground floor for the sake of time. I ended up moving to another storage facility down in SeaTac, which has turned out to be a rat-infested dump. The good: This storage facility is clean. I never felt unsafe here as a customer. There is covered parking and free carts to borrow (1 per household). There is an on-site restroom, even if you must go to the office and get a key or have them come unlock it for you. The people who work there are very nice and I learned some helpful self-defense techniques from Marie. Marie didn't hold it against me when trying to fix the app on my behalf caused her whole system to crash over a weekend. She is awesome! While I certainly pay less in SeaTac, I miss the convenience of this location, the cleanliness and safety. Staff do rounds and really keep an eye on things. The not-so-great: Be aware that the shape of 5x10 units is narrow (it's not the same as a 10x5). It can be tricky to access items in the unit and take longer to pack/unpack. The elevators are unreliable and the app to unlock the doors can be, as well. There are restrooms, though they are locked due to local crime and the only available one is on the ground floor (it still requires a key from the front door). The hours of access are limited. As a company, Public Storage offers great introductory rates but then raises them (this is pretty common) so don't get too comfortable if you're on a tight budget. Ask questions. While the facility was new and clean when I was a customer, I did see people storing bulk amounts of food and water in their units. I know now, due to my experience at the place in SeaTac, that this attracts rodents. I hope management is keeping an eye on this and investing in preventative services.
Lena was very profesional and very helpful...
Lena was great
Lena has been exceptionally good in helping us to cut the key of our locker.
Lena did an awesome job helping us close out our unit! Thank you!!
Lena was amazing! I’d give 6 stars if I could. Super helpful and made the whole experience fantastic!!
Chester and Lena both gave me fantastic help. Very pleasant, professional, and courteous.
Lena and Chester did a great job helping me move in.
Lena was great
Lena is so helpful! Thankful that she is the manager here at our storage location. She is a great person to work with
Lena was a fantastic and very helpful
Lena was very helpful very nice best customer service this is the perfect storage
Lena was fantastic help
Lena was very helpful!!
Lena was awesome and helped me out today!
Charlotte was very helpful . Thank you Lynn
Charlotte gave awesome customer service and walked me through everything - great experience!
Lena was awesome!!
Lena was super helpful.
Lena was awesome, super helpful and extremely nice.
I originally gave the place 5 stars when i checked in. Building and units are new… place is nice. However today my rating dropped to 3 stars. Mainly due to disappearing staff who locked up the office and left leaving customers waiting to return and get carts. Then when the employee returned they were rather rude about everything. Its a nice facility… too bad the staff is not as nice.
Lena was awesome! Really appreciated her positive attitude!
Clean, easy to use, ready to go for our storage! Lena was so nice and so helpful!
Lena was wonderful, helpful, friendly. I am happy to have rented with you.
Lena was outstanding and very friendly
Lena was awesome and helped out last minute
I was shocked at how secure this facility is. You have to have your access code to open the gate, and the office is inside the facility. The customer service was excellent ( I should have read all of the details from the text message I received from renting online...so user error.) It was super easy to get a cart because you have to check them out. I have been at facilities where the carts are MIA because folks leave them wherever. The storage is super clean and does not smell. My last storage unit had a wood floor and wood storage. There were fragrance items everywhere, which covered up the must., and my stuff smelled when I pulled it out. Anyway, this place is over the top secure, and super clean. Also, it is reasonable priced. I am very happy that I chose this place, and I highly recommend it.
Lena was super helpful! I really appreciate her help!
Lena and Chester are amazing!
Lena and Chester were great. The facility is clean.
Lena was super helpful and informative!
Lena was great
Lena is the most amazing most helpful person I have met in the last year being here in Seattle. Thanks a million
Most amazing customer service I've ever experienced.
Lena was great. She alerted us to a problem in our unit so we could take care of it promptly.
Lena was awesome! She laughed at all my jokes and was a blast to do my rental with!!! I say give her a raise!
Lena did a great job helping me today. Was very knowledgeable and friendly.
Charlotte is good. Thank you
Charlotte was really helpful
Charlotte was efficient and delightful. Greatly helpful!
Charlotte-awesome customer service Would recommend her to any prospective clients
Charlotte is amazing and was so helpful loved and appreciated my experience!
The office called at 12pm because I missed my move-in this morning I lost tack of time packing. I told her I could make it at 12:30 so she put me down at 12:30pm. When I arrived at 12:29pm I saw an employee at the office so I parked my car in front of the office and tried the door but was already locked with a sign said they will be back at 1:30. I understand people take breaks and stuff and I would’ve appreciated a heads-up.
Charlotte is doing a great job and was very friendly. Give her some help and a raise!!!
Charlotte was amazing! She's for keeps for sure!!! Thank you Charlotte!
Chararlotte was friendly and helpfull
Great help charttlet
Very nice, marie picture perfect customer Service. Thanks, very much.
I just visited this site for a storage locker and could not have been more pleased with the service I received. Not only was the service superb but the lockers were clean and the site has marvelous security. I would recommend it to anyone.
Marie was so kind and helpful! Went above and beyond what I expected!
Thanks Maria !
Come to public storage on Saturday, Warren and Olivia very kindly and patiently . Thank you for your service!
Had a great experience with Marie who called to tell us she had found some of our lost property. Very friendly and helpful givping directions in how to find Public Storage on 97th and Aurora. We really appreciate her going out of her way to locate us. All the staff there were so friendly. Thank you Marie!
Had a wonderful experience when my family received a call from Marie that she had found a pair of lost skis and boots that had been stolen nearly a year ago and left in someone’s storage unit. She was kind enough to reach out when she saw a phone number on the skis and we were overjoyed to know that someone cared enough to contact us in order to return them. Shows that there are still some very kind, honest and caring people in this world like Marie. Absolutely made our day and saved us probably $500 in having to find new ski equipment. Thanks again Marie! Merry Christmas!!!
Marie and Warren runs a clean and efficient location. They are very responsive to clients’ needs and usually offer great suggestions.
Despite prices not being consistent, I have always had friendly services and very helpful services. Big kudos to Marie for always being on top of things and going the distance to help my family and I out while we had big moving days! They got my business :)
Marie is top notch in Customer and it shows in how she cares and deals with people, 10 star rating😊😁
Prices randomly went up. I guess I got a notice but it was buried in some random email that didn't give what I would call sufficient notice. Grounds are clean, security is decent but customer service and proffessional standard are not great.
The facility is nice, but the 6pm closing time is very inconvenient with work, and our rent more than doubled after 6 months. No thank you
Marie at the front desk was very helpful and nice!
Marie has been very helpful. My initial move to a large unit went very well because of her help. Likewise, my downsizing to smaller unit at the same facility.
Marie is awesome! Helped us figure out a complex move and made it a breeze!
Marie at the front desk was awesome. Great service and friendly.
Great experience storing my things here. Very friendly staff!
This public storage is awesome and Marie was very helpful with transferring us to a new unit from our old one. I highly recommend using this location for your storage needs.
I just rented and filled my first storage unit! The process couldn’t have been any simpler. I booked a unit online and then called to make an appointment in person to check the size out. Marie was AWESOME, she was friendly and helpful throughout the steps and made me feel very comfortable. I’m encouraged knowing that Public Storage hires such fantastic employees. Yay! Yay! Yay!
Best storage in Seattle! At beginning of covid, I rented a 10x10, left my stuff in the unit and never touched it or visited the unit again. When I returned 2years later, i wasnt sure what I was going to find. the unit and building was as pristine and Clean as the day I moved in. No odor , nice and clean, no mice or rodents. Staff such as Marie and Warren are also extremely helpful and pleasant to interact with. Marie really went above and beyond for me and I am so thankful for her extra time and attention. For being so close to downtown Seattle and relatively close to Bellevue this is a worry free easy choice.
Best Public Storage I have used, and I have used many. Marie runs a tight ship! Clean and by the rules. Highly recommended.
This is a very secure & clean Public Storage Facility & is just as new as when it opened. There could be more Storage carts for their busier days. However the staff are helpful and curious. This location is 1 of the biggest Public Storage locations I've had the pleasure of renting from.
Loved my experience at this specific public storage. Was extremely clean and well organized, with great access. The part that brought my experience to a 5 star review was the manager Marie. She was extremely helpful, friendly, and ran a tight ship. Making sure everyone was able to get a cart to help load and unload their belongings. I would 100% recommend this location, again mostly because of the excellent experience I had with the manager Marie! 5 Stars for sure!
As you can read in other reviews Marie is wonderful to work with. I can’t thank her and the other gentleman (name starts with a W can’t but I can’t for the life of me remember) there enough!
Staff, specifically Marie, was above and beyond helpful. Very satisfied.
It was my first time renting a storage unit and Marie was extremely helpful and made it easy and quick.
Only available from 6am to 6pm. Due to my job hours I'm usually not able to make it after work. And sometimes only 1 door is able to work so u have to drive around or walk around the block to go inside. And its 37 for the smallest unit there a month. Just be ready to stand up on this stair ladder thing. Still a good deal tho. And the front office lady is pretty nice and direct so u understand their policy
The service was very nice!
Thanks so much to Marie for helping me out here. She is the best!
Marie was very helpful, courteous and made the whole process easy.
Marie, the property manager has been so helpful each time I come in to pay my 3 Public Storage units (1 each Beaverton, Gresham, and Seattle)! She is patient and knowledgeable too! Marie, is a keeper! Thank You! Liz A. Reynolds Thomas (Seattle, WA).
Service was great could not have been easier I recommend renting here to anyone. Clean great prices couldn’t ask for more make sure you see Marie
Very helpful and very friendly staff
Very organized, clean and secure location. Marie did an outstanding job guiding us through the whole process while being very kind, made it very easy! Thanks Marie!
The staff here is amazing! Marie and Warren especially! We have multiple units here and every time we come they help us with anything we need. The place is safe, clean, and they will even keep a copy of your storage key if you request it, so you never have to worry if you lose it! Best storage location, hands down :)
Wonderful service very friendly and very astute on helping me keep my payments in order
Nice and secure. Marie is the best
Nice location. Marie is super
We are super impressed with Marie who helped us out for our visit and acquiring a storage unit. I'd give her 6 stars if I could. She is super friendly, professional, and knows what she is doing. The facility is very large, tons of parking space, super clean, and very welcoming. Thank you very much!
Location, cleanliness, organized, with incredibly helpful employees (shout out to Marie)…what more can you ask of a storage facility. They helped to make a stressful move in process more efficient and helped keep our moving crew on task. Kudos..no hesitancy recommending this great facility.
This location is clean, light and very secure. All of this is made that much better by the manager, Marie who is always kind and helpful with any needs that we have. Her customer service is top notch!
Had a great experience at Public storage. Led by Marie they put a real focus on customer service and creating a good, friendly experience. If you’re choosing storage you won’t go wrong here.
Marie was stellar and went above and beyond in showing me various unit sizes-would definitely recommend checking them out, great location and covered parking for rainy Seattle days-nice extras!
The first thing I'd like to say about this place is the FANTASTIC manager, Marie!! She was so kind, compassionate and patient. The day I moved into my unit was during our June heatwave, and walking into a clean and cool office was a godsend. Not only that, when I told Marie about my experience at the PS location I had just moved out of, she offered me cold water and that just made my day! The location is all indoors, out of the elements, clean, and easy to navigate. Marie patiently explained everything to me before I signed and then escorted me to my unit. If you're looking for a clean, new and expertly managed place to store your things, this is where you want to be!! Sincerely, a very happy and satisfied customer.
Great facility, clean, secured, and most importantly great property manager. She was very helpful, accommodating, and exceptional customer service.
it was an easy process to get storage. The facility is also clean. The staff is kind overall a nice and safe place to store valuables while you're in the moving process.
Marie was very helpful in every thing i needed from getting resevations to explaining procedures great gal
Awesome service from Marie!! I highly recommend this place.
I don't have a unit here but I love coming in and making payments to Marie. She's always helpful and funny.
I had a great experience Marie is the best
The place feels safe and Marie has been an absolute pleasure to deal with - she is efficient, well-informed, and very very helpful!!! The place is well-maintained and we have not had any issues in the 1+ year that we have been here renting a unit.
I lost my key and my son showed up with the wrong one. We needed help and the staff drilled out the lock with good humor and at no charge!!!
Hey everyone!!!! Just wanting to let you know that this particular facility is clean and also has the BEST worker there...Her name is MARIE and she has gone out of her way to find me the best deals...this storage is awesome but MARIE is the best!!!!!..I also will continue to give Marie 5 star reviews...this lady is the ultimate in customer service and she continues to endlessly find me even better deals...She 4 sure deserves the roses I gave her today...thank you MARIE.....YOU ARE TRULEY AWESOME...LUV YOU
Messed up on my job left some matterials in yhe building agter close. marie was a big help fixing my misstake, made sure they were safe and accounted four ! Very nice employees 10/10
Marie is awesome & provided great service!
I had a great experience finding the right unit with Warren. He showed me several options and was very thorough in explaining what to expect. I popped back in a few days ago to drop another load of items off and I couldn’t get roll-up gate to go up! Connie, the staff member on duty went to the unit with me and troubleshot the situation until we were able to get my latch to slide and my gate up. She saved me from wasting my lunch hour. This location is great - I’d definitely recommend it to others.
Nice & clean, great service!
Tiffany was so awesome! She helped me with everything I needed with such a kind and caring attitude. Moving day is always so stressful and today went so smoothly thanks to her!! 🤩
Marie is awesome! She went above and beyond helping me search for the right size unit I needed, very thorough with information given about billing and also helped me save some money on down payment. Thank you Marie!
Nice and very clean facility! Still been in the process of moving and Marie was very helpful showing us multiple units to figure out what we would need!
Wow. Their price increases are insane. I've had the storage unit for a year and have had two increases - the first was a big bump after 6 months and just now it went from $54 to $97! This is for a storage unit the size of a hall closet. That is insane. On top of this they have very limited hours. 9:30am to 6pm so if you work 9-5 then you only have one hour to work with during the week, or use your weekends. The staff is friendly but that can't come close to making up for this price gauge scam.
If you like having your things securely stored, then this is NOT the facility to go to. My car was broken into and my items were stolen during business hours, in the “secure parking garage”, and the cameras in the garage just so happened to be off? I’ll let you draw your own conclusions with that information. But take it from me, if you’re going to pay all this money to store your things here, at the very least you should be able to park your car, load and unload your items and feel safe doing so.
Marie was extremely helpful navigating us through the process and very knowledgeable. Great customer serivce!
Marie was VERY helpful and generally awesome. PS is usually good; this one's better than most.
Excellent service, really helpful folks, and the location is perfect for us.
Staff are friendly and always willing to assist. Always clean. Thanks much to Marie and colleagues.
Marie the manager is awsume. She has great customer service skills and goes out her way to help others who is in need and offers more than what is expected from on a professional level. Love it!! Thanks for being friendly..😁👍
Very simple, quick and convenient. Staff is super friendly and help you. out while ensuring the facility contents are secure by getting to know you or recognizing you. I'm "between" apartments and I've had no problems stopping by to drop items off and retrieve others quickly from my unit during business hours on a weekly basis.
Absolutely incredible! From the day I moved in to the day I moved out Marie and her colleagues were patient, helpful and always went above and beyond. I truly can't recommend public storage more. They are wonderful :)
Office staff is amazing and great clean environment
Tiffany was delightful. She was kind and helpful and explained the important things succinctly with little jokes thrown in. Great experience
Great staff. The manager Marie is always friendly and helpful.
Manager Maria is the BEST!!
Best service, very kind and Marie was awesome! Thankyous!
Marie was helpful, welcoming and offered great customer service. The facilities are very clean and it's easy access for renters. The rental office has cameras with all angles of the place to keep it secure.
Marie has been the biggest help! I have 5 units and am always forgetting a code or something. She always sets me straight quickly so I can keep moving. Most helpful PS employee I've ever met!
Marie was super welcoming and helpful when I came to get a storage space. She clearly laid out all the plan options and the guidelines of the facility. I feel completely comfortable storing my things there and know that if I have any questions Marie or any of the other staff members will be more than willing to help. The facility is clean, spacious, and very secure.
I had a great experience storing my belongings here. I felt safe and everything was clean and in great working order. Marie and Warren were particularly kind and helpful. Overall, a seamless experience! Next time I need storage, I will be sure to return!
Great customer service by Mitchell. They were very informative and knew exactly how to help me out. Will be back soon, great place overall. Tidy and very spacious. There are protective shields when you enter the lobby and go up to the desk to keep both parties safe during these times, Which is always appreciated.
Marie was great helping me with my storage needs. She went beyond her ability to help and I am grateful.
I'm so happy with the service provided by Warren and Marie today. They signed me up and it was so fast! Excellent service.
Alfredo and Jayden were wonderful they helped me out quite a bit I would recommend this storage to everyone.
The staff here is fantastic. They have been extremely helpful through everything from renting my initial unit to upgrading to a larger unit. Marie has helped me almost every time. She is friendly, knowledgeable, and has made every visit a pleasure. I highly recommend this public storage, and will continue to give them my business.
Nice people in the office! Warren and Marie so helpful, very clear,very useful, very easy!
Marie was truly exceptional in helping me find the right storage with my spending plan.
This location provides helpful service and clean units. We were served quickly and efficiently by Alfredo. Alfredo was easy to talk to and was extremely helpful in explaining unit sizes and what items would be needed to help with the storage process. He showed both myself and my friend who was purchasing a separate unit to our storage units by taking us upstairs to view them and ask any questions. It made our moving experience much easier and took away a lot of the stress.
New clean facilities.
Marie was extremely helpful with getting me setup quickly with a unit. Everything went just as she said. Very smooth experience.
Marie was extremely helpful. Been back and forth to the Unit multiple times in the past week. Great staff.
Nice Work for Alfredo!!! Really helpful, kind and friendly!!!
Lost two hundred dollar bills there
Friendly helpful people
Public Storage offers a variety of storage unit sizes that keep your extra stuff. All of the units are indoors. The drive up areas also indoors and provide the parking right next to the elevator. This makes it much easier to unload and load your stuff. Carts are provided to wheel your stuff to and from your storage unit. The rates are reasonable for storage and often there is a discount offered for the first month of rental.
Public storage on 97th and Aurora exceeded my expectations a great deal. I was pleasently surprised by how nice the amenities are at that location. The building was clean and organized, with open/breathable spaces for cars and moving trucks to park and unload. It is easy to navigate the building, and the staff are friendly and show a sincere desire to be there for the customer. You can tell they genuinely care about creating an environment that goes above and beyond for the customer experience. The dollies were a nice helpful element for moving my larger awkward items to my storage unit. And Your facility was a contributing factor to helping eliminate the typical stress levels I experience when moving. I have never rented a storage unit before, and tend to have fears or hesitancies when I sign up for anything I have no prior knowledge of, especially one that takes my money every month lol. And I have had a handful of friends that all have had horror stories about the terrible customer service and unprofessionalism they have dealt with. The entire experience gave me a confidence that allowed this to be a process absent of fear. From the initial online reservation, to communicating with different staff members, to using helpful tools for transporting my belongings at the facility, and to getting everything moved in. I am definitely going to spread the word! Online reviews are helpful marketing tools. However, in my opinion and experience, reputation is everything and Word Of Mouth "advertising", is the best way to build a strong clientele base that only grows in one direction...up...it also brings you the customers that are loyal and will stick with and support a company that provides the type of culture and environment present at your location; which is a dying feature in the service world today. You can read reviews online all day, but if you hear a "review/opinion" on a business from someone you personally know or trust, how can you not want to support that company. A big Thank you to all that aided in making the final trek of my move effortless and absent of negative emotions/feelings. You guys rock.
The staff here are amazing! It is so rare to receive such quality in customer service these days. Two ladies that have gone above and beyond for me are Marie and Tiffany. I lost the keys to my unit the day after I got them... and of course showed up with larger items, a little before closing and then realized the keys were nowhere to be found, not only did they exceed in helping me find a reasonable solution- they called me the next day, trying to expedite these said, solutions to my problems :) It meant a lot to me that not only do they care enough to take time out of their day to help me, but they kept my situation in mind. I appreciate you ladies more than you even know. I am very pleased with my experience here, and love the brand new facility :) Lastly, shout out to Mitchell, he resonated with me from the very beginning when he called me and was very helpful from the get. These guys rock!
Tiffany, Marie, and Warren made our experience at Public Storage so wonderful! Our move-in and move-out process was seamless, and they were always so friendly and helpful. Definitely recommended for your storage needs!
Highly recommended storage spot. Easy to access, clean, and always feels safe/secure. The staff is super friendly and helpful. If you need to store your stuff, go to this one.
Connie was quick, and made going through the process of getting a container a breeze!
Great start to a Sunday morning, thank you Tiffany & Marie for an informative yet entertaining introduction to PS!
Moved out was their 5 months no complaints thanks PS
This building is new so my storage unit was sparkling clean and hadn’t been previously occupied. Very secure site, you need a code just to get up the elevator. Friendly staff. Please reserve a unit online, rather than over the phone. It is markedly cheaper. You need an ID to check out a trolley. But beware of Saturdays! I had no issue getting a trolley on weekday evenings to move things from my car, but had to wait 30 minutes for one on a Saturday afternoon. Would bring your own or come with a few strong and cheerful friends if moving on a weekend.
My day started much like yours probably will: realizing that more storage was necessary in order to continue to balance having a usable space and having a lot of useful items. I came to this stark realization when my two snowboards and sets of golf clubs had completely engulfed the edges of my living room and had fallen on another piece of furniture. Why do I have two of these things? Question to answer another day, but what really mattered in the moment was finding a new home for these prized possessions. Enter: Connie at Public Storage. As I walked into the location on Aurora ave (property number 29271) I was greeted by Connie's welcoming smile (or at least I assumed she was smiling since we all are wearing masks now) and the smell of freshly painted walls. The location was immaculate - not a piece of dust or dirt on the floors and not a mark on the walls. After signing the required documents on an iPad, Connie showed me to my unit. As we approached, the iconic orange door beckoned me to open it. Slowly I pulled open the gate and there I saw it: the best 4x6 space money could buy. My mind raced with excitement as I thought to myself "what else could I put in here to make my life easier?" My experience at Public Storage was unique in every way, shape and form - I have never felt the excitement of ranting a storage unit before in my life, but for Connie it was just another day on the job and another happy customer.
Easy access to units, ya'll need to stop stealing the carts, tho, it's kinda convenient to have them available when you're moving! Great staff, cool people :-) thanks for taking care of my daughters stuff for the month. Appreciate you!
love this place! better than all the competitors- Marie and Tiffany will take great care of you here :)
The staff were really friendly and super helpful in every way they could. Helped me and my girlfriend out big time when we in a jam.
Nothing but good experiences with this folks. They know what they're doing. And I enjoy the camaraderie between the people who work behind the desk.
This public storage location is convenient, secure, and managed by a great team of property managers.
I was very impressed with this facility. It is new, clean, and reasonably priced. All of the staff members are helpful and professional. I recommend this Public Storage location.
The staff was very friendly and very detail in explaining the storage property, which I really appreciated being new to the area. The building is new and clean with great security. If you are in the Seattle area this is one of the best Public Storage properties around!
I had an exemplary experience with Marie. She was friendly, funny, and made sure I got into a unit that met all of my needs. The facility was spotless and clean as well!
The process for reserving a unit and getting set up was simple and efficient. I reserved a unit and asked to move in on the same day. The entire set up process took no more than 30 minutes. Tiffany and Marie are funny, smart, and on top of it. I left feeling like my things are safe in their care.
No restrooms for on site workers and over crowded elevator service. Only one code at a time can operate elevators.
If it's 8am to 8pm access, why are they always kicking everyone out by 6pm?
Customer service is amazing! So quick and easy to set up a unit. With reasonable pricing as well.
My experience has been amazing mostly due to the customer service, the staff here is really friendly and helpful. I really appreciate Marie working with me and helping me have a good experience.
Marie is super awesome, she has helped me with storage needs in 2 locations over the years, she is professional even in the face of me being stressful over a move. I love having her help me! The facility at 97th and aurora in seattle is a great location and excellent price!
Great place and great managers especially, Aaron and Lizzy.
Marie is the manager and she’s wonderful and helpful! The public storage is in a newly built building and everything is updated with an excellent friendly staff! I have no complaints:)
Great place for your storage! Lizzie was excellent help!
Wonderful, friendly, supportive service. New facility is very pleasant.
Very nice attentive staff!!!
Great staff Marie and Tiffany always make you feel warm and welcome. It’s always a happy uplifting environment, excellent customer service. The other members of their staff mirror there personalities. Definitely the best self storage experience you could search for
Tiffany and Marie Provide A Professional Yet Fun experience. They take the sanitary concerns very serious even before the covid-19 crisis. You want a warm clean and welcoming environment make sure you choose this location you won't be disappointed.
Marie is the manager of this location, very helpful very understanding and just great to work with. Tiffany helped us locate our unit and how to use the electronic lock. Mitchell has always been very helpful as well.
The units are accessible and clean, and despite COVID making coordination more challenging, Lizzie and May were so incredibly helpful, going above and beyond to help us and to calmly organize dozens of people trying to get their items into the elevators before closing. Thank you so much!
We had a great experience on Sunday, renting a new unit. Both May and Lizzie were incredibly helpful!
Marie was great. Helped me get into a unit with ease. Thanks!
Professional, clean, and easy to work with!
Marie and Tiffany are very helpful! Made the experience easy and quick. I am very happy.
This is a awesome place to rent from super nice and helpful people
One thing I'd like to note, is that the customer service at the store itself was absolutely amazing! Tiffany, Marie, and Warren at the store went above and beyond their duties and helped me when I really needed it. They were kind, courteous, and extremely helpful. Thank you so much, I really owe the employees at this store.
Tiffany and Marie are super nice. Very responsive, helpful. Highly recommend them!
Tiffey and Marie were amazing and walked me through everything. They were so kind and so hilarious! It made me feel at home. As soon as I arrived Warren was there to let me in and wipe down everything. I felt so safe! They didn’t have the exact unit I ordered so I was upgraded to a fancier one at the same price. AMAZING CUSTOMER SERVICE. They have their COVID procedures in place so that I always felt protected. What an amazing crew. The facility is top notch and the space is great. Highly recommend!!!
Tiffany was very helpful. The place is clean and it was easy to access the unit. Heads up, you will need to buy a lock from them if you don’t already have one from Public Storage. So far a good experience.
Tiffany and Marie provided excellent service, explaining everything well and showing me multiple spaces. They are also very careful with COVID precautions. Very organized and efficient.
Reserving was easy and simple. Marie was excellent, and gave me great advise for the size of storage I needed. She was also careful with great detail to COVID requirements. Very pleased with my rental. Thanks!
May and Kisa were very helpful when recently renting a storage unit. Even with the pandemic happening and guidelines, they got us checked in very quickly! The office was very clean/sanatized, and so was the unit. The individual codes made it feel very safe and secure!
Very helpful and friendly service! Very clean facility.
It was such a pleasure working with May! She is a dynamo, and as nice as can be. The facility is modern, clean, and very large also. You've got my business.
I worked with May, Courtney and Kisa during a last in storage rental. And they were extremely helpful and accommodating even helped me unload a few items. The service is top notch at this location.
Thank you Mae and Kisa! You had to close up An hour early tonight and we didn’t know. Showed up 15 minutes until close, but you let us hustle in and out to get this move done! We really appreciated your help! Thank you so much
Rented a storage unit here. Process is super easy to complete. Facility is very clean and well maintained. Great location and low prices. I dealt with the property manager May who was very friendly and helpful.
Super helpful and friendly staff! Thank you Tiffany and Marie!
May and Kisa are terrific! Kisa was (as always) professional and caring. May went out of her way to help me with a situation involving my unit & lock, above and beyond service!! thanks ladies
This location is VERY CLEAN and the staff are more than helpful. Special thanks to employee “May” for being sooo kind and helpful! And thank you “Kisa” for being patient and answering all my questions. I suggest to all that needs a storage unit, go here. It doesn’t get any better! Five ⭐️ SERVICE!!!!!
May was incredibly professional and accommodating. Great service!
Marie and Tiffany were great help in securing my new storage location
Been renting three years now every summer. Marie has taken care of me every time. She is awesome, very knowledgable and makes the process super easy. They have reasonable prices and safe units. I would highly recommend this storage place to anyone. Thanks Tiffany for the help!
Very helpful and quick to respond. Also had proper safety measures during the covid outbreak. I would highly recommend them.
Super friendly and helpful service! Very clean and well lit units!
Great onboarding experience. Ken and Marie were super helpful and the process was pretty straight forward. Hoping that the rest of my experience is as seamless!
good facility and May, the staff is nice and very helpful. the price is good when compares to other storage in the same area
This is a great facility. Its clean and there are carts you can use. A special shout out to May. She was very friendly and helpful.
May killed it
This place is amazing for a storage place, those are strong words for a storage unit right? I just rented during the COVID 19 outbreak- there were still plenty of staff to help, and they had the safety checks in place to keep them safe and me safe. The unit was clean and secure, their online tool to help show you how much fits was accurate, and they were friendly. Seems really secure, code to use elevator up to our unit, nice.
The facility is very clean with enough trolleys for moving. Felt very secure given the location on Aurora. Marie was absolutely fantastic with customer service and move-in. Deducted stars because the access was restricted to office hours which was inconvenient at times and because they do NOT pro-rate the move out. I am sure it is in the fine print somewhere but wanted to make sure others know before hustling to move out.
Nice Work for May and Warren!! Really helpful!
Beautiful facility, easy access. Took only 20 minutes to get my unit paid for and set up. May was fast and gave excellent service!
A very nice new facility and the help provided by Tiffany and May was excellent.
I had outstanding customer service from Kisa and May. The building is crazy nice and I got a great price!
excellent clean facility with a really friendly and professional staff. I highly recommend this location.
My storage location of choice
Brand new place. Helpful and informative manager.
Friendly Staff, New Building We we're helped by Tiffany, Henry, & Marie. They were all friendly and very accommodating. Henry found us a unit that has everything my husband and I were looking for. Tiffany & Marie even shared their oreos & candies while we're there. The building itself is new, so everything is still clean & working as they should. The hours of operations are great! If I had to nitpick, the only caveat I have is the wind in the parking. The doors were left wide open on the 3 occasions we were there, and it creates a wind tunnel in the parking. My husband likes it because it's refreshing after being sweaty from moving. I find the wind too strong. But other than that, my husband and I are very pleased with the service and the building.
Good spaces in a secure building and check in/check out system. Marie at the front desk was very helpful and a joy to do business with.
Great service at a clean new location.
Well Tiffany and Marie are the Best Helpful, friendly informative, knowleagble and Professional. Their building is super clean controled safe and well lit. I enjoy having a lg. space at a very reasionable price. highly reccomended !!!
Ive used Public Storage in the past, but this facility is by far the nicest! Not to mention the customer service provided by Tiffany was outstanding. I had to make a last minute decision to store some of my stuff since I downsized to a smaller living space and wasn't sure if I could make it in time before they closed, but Tiffany called me after I made my reservation online and went over the whole process. Moving is never fun and almost always stressful so I really appreciate her upbeat attitude during the entire process. After this encounter and the fact their units are so affordable I will most likely being using the unit a lot longer than my intended time frame. Thank you!!!
Tiffany and Marie are fantastic. They were accommodating, welcoming and fun to work with on my move in. The facility is immaculate and easy to access. I highly recommend the staff to anyone needing self storage services.
Great customer service. Kisa and Mae went above and beyond to make renting a smooth and even an enjoyable experience.
Great service and wonderful team I love you guys
Best storage, helpful, kind, and comedic relief!
Awesome customer service and a great deal. Marie was super awesome!
Henry was very helpful and detailed about everything we needed to know about the unit. Excellent customer service and great sense of humor. The facility is brand new and the accessibility is great. Thank you Henry for your top notch service!
Amazing, easy process to rent a storage unit with great customer service. May is the best, great to work with, and will ensure your needs are met.
May did a great job of finding us the best unit for our needs and was very helpful.
Super helpful staff (May is great!). Clean facility. Also best price I could find for storage in the Seattle area.
May was great. My only complaint is in the undisclosed lock fee that the website didn't quote, but it's $20 and not the fault of this facility the website wasn't clear.
Sheila did her job excellently. The whole place is run clean and efficiently
Marie, Tiffany and Henry were very nice and courteous. I’d definitely be storing my things here again whenever they need arises.
Tiffany, Marie & Kisa gave great customer service! The unit are clean and well kept.
Amazing service. Professional and helpful. Marie was helpful and fast.
I giving this place a 5 star only because they scared me. To enter a business in America and Be Treated well is scary. Mater of fact DO NOT GO THERE. If you do, you may not leave. I had such a Fantastic time, I may have to stop by just to check in. The manager Marie and Tif, Really gave great information on using Storage. I did not realize how much convenience PS created for our community. Dont talk to Shelia....too down to earth. Truly a Neighbourhood business. finally...
This storage facility is clean and really well-managed. May and Tiffany were so helpful as we got our 2 new units set up today. We appreciated their sense of humor and customer service. Excited to be new renters!
Super Friendly and helpful staff!!! May and Marie are amazing, they made my moving in experience a breeze and stress free. Very clean, spacious and covered parking storage facility. 5 Stars
I came into PS tonight and was helped by May, She seem very knowledgeable about the products and services that public storage has to offer. May is very polite and courteous and answered all of my questions I will definitely recommend this facility to friends and family.
I love the new building! Units are nice and everything smells so new and clean, super friendly staff! Shelia, May and Victoria were a huge help and kept me laughing the whole time! Definitely would recommend!!
Victoria, May & sheila. Were fantastic!!! Im a over the road relocation specialist and deal with so many storage facilities. This 1 by far is my best experience i have had since........i cant remember when. Lol. I will highly recommend to my company and customers. Thank u for your awesome service ladies!!! 100%3👍💥
I just had to do a review on the great service I received on my visit. Marie was courteous, polite, very, very knowledgeable on anything I asked of her, she also got me taken care of in a timely manner. This lady knows her stuff. What amazed me was word-by-word verbatim while I followed reading. I recommend others to this Public Storage. Also she is very entertaining, had me chuckling all day.
Seriously amazing customer service!!! Alex, (at the 11512 Aurora Ave N location) was super helpful and professional. He got my reservation moved over to this location within minutes! Marie and Tiffany made everything quick and easy. Great experience with the entire process. Highly recommend!
5 stars for location, security, cleanliness, and customer service. May, Tiffany, and Marie are top notch.
Shelia, Tiffany, and May; could not be more friendly and knowledgeable. Great 5 Star service.
I came and talked to a Shelia and she was really down to earth, knowledgeable and Freindly.
I spoke with shelia about units, monthly plan payments and locations. She was very helpful! Truly appreciate the help with finding everything I needed close to where I’m moving too.
Staff were friendly and knowledgable.