Public Storage Self-Storage Units at 2964 SW Avalon Way, Seattle, WA

For the past two years I rented a unit at this facility. I chose it because it was convenient and clean and provided safe, in-building parking. The staff (Pascal and Amy) have been there the entire two year period. They are knowledgeable, reliable, hard working and always helpful. I am relocating to another part of the state and having a tough time finding a storage facility that comes close to this one.

Great experience here and the staff were very accommodating and helpful thanks Amy for informing us about our unit!

Amy has great customer service. She showed me around and was very helpful in answering my questions. When I’m ready to rent I’ll be asking for her!

Justin is awesome!

Amy was amazing! Amazing tour!

I had all my stuff in a moving truck & was outside of the facility & the door broke with no way to access my unit at all. They charged me anyways even though I was unable to use the unit at all. Poorly ran.

2 rent increases in less than a year. Ridiculous. Apparently a lot of storage places do this. started at $145, now its going up to $225. Buyer beware.

Amy was great! She was very helpful and the location is very clean!

Had a problem that needed a quick response and Amy was very professional and efficient in getting it resolved! Thanks again!

Amy was awesome!!!

I recently had the pleasure of renting a unit at Public Storage, and my experience was outstanding, thanks to the incredible assistance of Pascale. From the moment I walked in, Pascale greeted me with a warm smile and a friendly demeanor that instantly put me at ease. Pascale is not only nice but also extremely knowledgeable about the storage options available. She patiently answered all my questions, helping me choose the perfect unit for my needs. Her expertise and professionalism were evident throughout the entire process, making it seamless and stress-free. What truly sets Pascale apart is her dedication to customer service. She went above and beyond to ensure I was satisfied with my choice, even offering helpful tips on how to maximize the space in my unit. Her attention to detail and willingness to assist with every aspect of the rental process was truly impressive. The facility itself is clean, well-maintained, and secure, which gave me peace of mind knowing my belongings were in good hands. The entire team at Public Storage, led by Pascale, made my experience exceptional. I highly recommend Public Storage to anyone in need of storage solutions, and I cannot thank Pascale enough for her outstanding service. She made a potentially stressful situation incredibly easy and pleasant. Five stars all the way!

Pascale was an amazing help and made the tour and rental process extremely easy! I would definitely recommend this location for any self-storage needs

THX AMY……. FOR PROVIDING GREAT CUSTOMER SERVICE. Appreciate all that you helped me with today and I will recommend you guys anytime. Thanks again.😁😁 Chris

Amy is the best!!!! A keeper!!!

Amy was terrific!

Amy is the best. She helped me get the unit I was hoping for and she gave me the best customer service with a smile and a great attitude. She also got me in and out of the office fast so I could get on with my day! Highly recommend West Seattle Public Storage!

Pasquale and Amy was a delight to work with. Hated to leave just because of them.

Amy did a great job.

Excelente service, Amy from counter is very professional!

pascal And Amy were top notch customer service! Above and beyond anything I could expect. Moving is stressful and storing your things. They helped me feel at ease with my stuff here. Very detailed oriented and kind. Would recommend 100%

5 stars for Pascale - 3 stars for the facility. Pascal was a great help getting our storage unit set up. She's knowledgeable, efficient & very friendly! The facility itself is clean, but a little run down. We had no security issues, but the garage door & one of the elevators were not working the entire time we were there.

Pascal and Justin are always so sweet and helpful. They make storing my things a better experience!

they are the best!

Amy rocked got me taken care of quickly and made it easy.

Amy was wonderful

Amy was so helpful and friendly! Made renting the space stress free!!!

Amy was helpful, kind, courteous and super professional! Thank you so much!

Amy excellent customer service 👏

Any is awesome! 5 star service (:

Thank God for Public Storage and Amy included! Excellent customer service all the way around🙂 Thank you so much Amy, for everything you do.

Amy is amazing. Service is awesome helpful friendly and helpful and so much more thanks for the wonderful service.

Pascal and Amy are really helpful. They keep the place really clean.

I’ve had storage units here since 2019. My 5 stars is my review of Pascale and Amy who provide great customer service and management. They’re friendly, thorough and do their best within the boundaries of their job. Honestly they are why I am still there because unfortunately since 2019 I’ve had rent increases twice a year in the 30% range each time. Beyond any inflation figures. I’ve had to downsize my unit considerably because of these unreasonable increases. After scouting other storage facilities, some that are brand new nearby I realized how much more expensive Public Storage is. I recommend to anyone that they read the fine print on rent increases. If it says periodic they can do it whenever they want. Find a place with an annual increase only, and they’re out there. Of course, it’s a pain to move, but Amy was able to contact upper management and maintain my current rate for three months more. Short term solution but I sure appreciate Amy and Pascale doing their best for me.

Amy and Pascale are wonderful and very helpful. The units are very clean as well.

Place is clean, Amy and Pascale are wonderful, friendly and very attentive. Corevered unit secure, I would definitely come back

I loaded up my vehicle to drop some items off over at this location tonight. 1. I was never informed that the front gate was non-operable for what appears via reviews for over 2 months now? 2. You leave the storage units freely accessible via the exit door during operating hours? 3. You have not changed your hours to reflect your broken front door. Nevertheless, I cancelled and went with a different solution. Just be honest with your customers prior to them signing up with you, save both parties money and time.

Pascale was great

Amy so professional and friendly ❤️🤍❤️

Amy was so awesome. Help us got our unit for the price we wanted. I recommend going to public storage and ask for amy

Amy was perfect!

Amy she is the best

The staff on site were very helpful but the place is not secure or well maintained. My son rented a small storage unit to store his stuff in between apartment moves. The main secure garage door was broken the entire time we were there so they left the exit door open during business hours. My son's unit was broken into, but luckily management noticed odd behavior of person walking around the building and chased them away. He recovered all of his stuff in the hallway outside of his unit. The unit next to his was also broken into at the same time. Next weekend when he moved his stuff out there was another large unit that had it's door ripped off by a car. In addition, only one elevator worked due to other maintenance issues. This place has lax security and poor maintenance. I've used public storage multiple times over the years in other areas and never had an issue. Stay away from the west seattle location until they fix their security and maintenance issues.

Amy was great! Very helpful! Friendly, people person! Thank you!

Lovely service from Amy who is patient and effective. She got all the problems solved well!

Pro service by Pascal! She’s got game!

Amy was amazing and so sweet

Amie and Pascal are the best! Made moving so easy! Thanks!

Amy was amazing and very professional!