Public Storage Self-Storage Units at 2964 SW Avalon Way, Seattle, WA

Great service with a smile we just rented another unit!

Great jog

Amie is amazing! She really went above and beyond o help me move at the end of the month. It is clean and helpful folks. Recomended!

Amy was helpful and proactive to help us switch to a new storage unit. The facility is clean and organized.

Easy and smooth experience at Public Storage :). Amy and Pascale are very helpful, nice and accommodating!

Amy was the best in helping with my storage needs.

Amy was great helpful and efficient!!

I had a very easy and simple time with getting a tour of the open storage units I wanted to look at and signed me up. Amy was very helpful and patient because I was new to renting public storage.

Great service

Amy was an amazing representative of the company. Upon arrival, she immediately attended to my concerns in a friendly and professional manner. It's this kind of service that makes me confident in continuing to work with Public Storage for my storage needs.

Amy is very nice & friendly!

I had to swap to a smaller unit and Amy was super nice and very helpful! She made the whole process super easy and I am very thankful for that. Thanks again Amy!

Run of the mill. The manager is nice. Some of the employees might get catty if you ask too many questions.

Thanks Amy for staying late to help me get into my storage!

Amy was a pleasure to do business with made the whole process easy. She was super friendly and knowledgeable about the facility and everything they had to offer. I got to view several units before finding just the right one for my needs. She was patient and understanding throughout the whole process. I’m happy that I now feel my items will be in safe & secure and very clean location. Giving me the sense of security I needed! Amy you’re fantastic!!!! Thank you!

Amy and Pascal were friendly, helpful and patient.

Amy was such a fabulous help and made this process easy as pie!!! 10/10 experience!

Amy helped my mom get a new unit and made it possible for her to get a good deal. Thanks, Amy!

do you storage car

Amy and Pascale are amazing. Always very helpful.

do storage car

I've rented a storage unit from this facility for a couple of months and I couldn't be happier with the experience. Amy & Pascale are so professional, knowledgable, friendly and eager to help. They are patient to answer all of my questions all the time. Pascale took time to give me a tour of the facility and show me the units during my initial visit. The rental process was quick and easy, and the whole facility was super clean and well-maintained. I highly recommend this facility to anyone in need of storage services. Their maintenance/management team deserves a special mention as they do an excellent job of keeping the facility in top condition. Thank you for providing such exceptional service!

This place is really nice. Very clean. Obviously well run. The manager, Valarie, was very nice and professional. There is really good access and a large freight elevator to get to the upper floors. Update: well here it is 9 years later and I'm moving out the last of my stuff. Nothing has changed as far as the quality of this place. The new manager Pascale is wonderful.

Clean, quiet, and Pascal and Amy are a great help!

Do not rent from them! We moved some things in last year and within 6 months they raised the rate by 50% and just last month raised it again to double what it was when we started. They know they have us trapped as it is a hassle to move things in and out so best not to bother with this company.

Pascale and Amy were great help and friendly, they got me the space I needed.

Amy was very helpful. We just moved across state to a Uhaul unit which wasn’t what we needed. I then booked a unit at Public Storage, but the wrong location. Amy helped move our contract over to a unit here in West Seattle. Thank you so much! Moving sucks! You made it a lil easier today.😊

This is the best run storage facility I have ever been to. Absolutely first class. Always feels clean, safe and secure. Pascale and Amy are friendly, professional, and make you feel like a valuable customer. Highly recommend.

We had a unit here a little over a year ago (I just forgot to write a review) they raised our rent $150 after 4 months with no warning.

We moved to this facility from another and received great service, their prices here are much more reasonable. The last facility, only two blocks away from this one up-charged us nearly a hundred dollars more monthly within 4 months of our new contact. Both Amy and Pascal were incredibly helpful.

Pascal provides excellent customer service.

Great service, thank you!

Great service. Pascale was a great host.

The place is great, but prices just go up and up. Ended up leaving for Life Storage and cutting my prices in 1/2 while basically getting the same thing. YMMV.

Made a reservation for a storage unit I saw online and the following morning I received a call from Amy! She was super helpful, informative, and quick in finding me the right space with an affordable price. Thank you so much! Highly recommend!

Amy went out of her way to help. We moved 3000 miles away and we were super stressed with all the prices. She tool her time to break down the prices and even knew surrounding storage unit prices By far the best customer service and amazing bang for the buck. Super satisfied with what I paid for my first 90 days storage to get on my feet here in a new city

We have been with Public Storage for some years in multiple states. Among the various ones that we’ve been at this one has the best service by far. Pascale is friendly and professional!

Pascals is the best, she give you insightful help and gives you the best service possible. Highly recommend!

Amy was so amazing, the place is clean and everything you would want in a storage. I would give her a 10 if it were possible.

I would like to give a big shout out to Amy for all her wonderful help when I came in for rates and availability. She was more then happy to help me even though they were getting to close. Thank you Amy. Great job

Any is excellent and provides great customer service

Amy is an AWESOME EMPLOYEE... Ever since she started working at this location the grounds have been spotless... I live in the apartment next door and some of our tenants here litter something AWFUL... Amy ALWAYS has a SMILE on her face and is EXTREMELY KIND to everyone... THANKFUL SHE'S APART OF YOUR EXTABLISHMENT... Heidi Merritt

Amy was very helpful showed us some units, answered questions we had about boxes & explained the security. We haven't decided on a unit yet but we will be using your storage unit when we do make a decision

Amy and Pascale are great! They are friendly and always ready to help!

Avalon location is well maintained and feels safe. Amy in office is great. Helpful, knowledgable, thorough, and very communicative.

Very appreciative of Amy’s assistance; it was top notch customer service at a time when such service leaves a lot to be desired.

Just rented a space from Amy at public storage on Avalon I would give her 10 Stars if I could

Pascals was very helpful. Nice to have a real person with customer service skills.

I have rented a big storage unit for 3 years and I ve never had issues. I loved to see Pascal every time I drove there. The building can be empty, but she is there and will show up to your unit and greet you, if she has time. Thank you so much for assisting me every time I needed. During Summer I met John; he is very competent and gave me great suggestions about prices of the units. I highly suggest Public Storage at Avalon to everyone. Thank you. Annalisa

Very friendly and helpful service rep.

Pasquale is the Best! I highly recommend you see her for all your storage needs i guarantee you will not be disappointed! She is a great asset for PS, I hope Corporate knows and awards her for her dedication and hard work.

Most storage unit companies aren't known for their customer service but the property manager, Pascale, at the Avalon location in West Seattle goes above and beyond. She is so friendly and she truly goes the extra mile for her customers. She is quick to respond when contacted and is always available if you need anything with a smile on her face. Anyone trying to decide between the many storage companies and locations out there won't be disappointed.

My expierence at the Avalon Way location was very pleasant. The lady with the accent was very nice and professional. (I wish I knew her name.) She explained everything in detail and she called me immediately to let me know somethings about my reservation that was different then what I was told through the reservation line. Nice work!

Do you like rats climbing all over your stuff then this is the place for u

I really like public storage. Really friendly people.

Convenient space, pricey.

Amy was helpful renting the storage space she help me with all my needs and I give her 5 star

amy was wonderful to work with. she was patient, knowledgeable, and had a great attitude. i appreciate the service and the kindness it came with.

Good...

Amazing experience. Amy waited late for me and was wonderful, knowledgable and pleasant. A great experience. Thanks Amy!!

I was lucky to have Amy assisting me when I was looking to downgrade my locker. She took the time to walk all over the building to find me the perfect locker close to the elevator and with a easy rolling shutter. She also got me a good deal. Very helpful!

Amy helped me transfer to a new space in the building and really went above and beyond to make it simple and painless, including loaning me a lock for the second unit while I moved it. Make sure to stop by the office because they're really friendly here and will answer any questions you have!

Amy & Pasquale are very nice, efficient and keep the facility immaculate. It’s dry and warm.

Amy is amazing she was very helpful If I could give her 10 stars most definitely would...😊

Amy is great n storage place was clean n great nice place to store goods

Pascale was very helpful and knowledgeable about what was needed to store my stuff. Quick and easy. Just emptied out my unit and Amy and Pascale made the whole experience very easy. Both we're friendly and knowledgeable as to starting and stopping my rental.

Always amazing service from Amy!!!

This storage facility was everything I needed. Clean, secure, reasonably priced units. Friendly and professional staff. Amy and Pascale were great and always willing to help me with anything I needed. Couldn't recommend them enough!

Never went

Thank You ! Amy and Pascal, in helping to speed up the power of authorization process, which enabled me to act on behalf of Paul(currently bedridden) and access his storage areas. Their oversight with the logistics( lock removal, movers) helped me vacate the storage areas in 2 days and meet the dateline.

pascale was so helpful !! would give her six stars if i could !!

very helpful staff... always good access... good lighting... and safe place to store stuff... go there!

We've used this facility for the last two years. Finally closed out our space, but would defn come back if needed storage again. Clean, fairly easy access. Carts are almost always available. Pascale who runs the front office is incredibly nice and professional. She makes it a ten star operation. :)

I found Daisha to be very helpful in providing prompt and informative service to my needs in purchasing just the right kind of storage boxes.

Pascale has been so kind and helpful every single time I have had reason to interact with her. She is positive and has made such a great difference when I am stressed about things around.

Thank you Charlotte! The process to get my storage unit was fast and clear, didn't have many questions because everything was explained in concise and clear manner step by step. Very professional staff. [Update] Great to see the staff still has good customer service, today I went to hand off the unit I had, Pascale was really attentive and the place is kept very clean, I had no issues when moving my things. For sure I'll be back here if I need a storage again. Thanks Pascale!

Had a fantastic and easy experience with this location. Big shout out to Pascale for being so friendly, helpful, and great to work with. She answered many questions about moving to the area and was super helpful when I needed to upgrade my storage space at the last minute. Could not recommend her enough!

I walked in to the Public Storage on Avalon and asked to see a couple of different size units. Pascale was attending the desk and she was so very helpful! She gave me all the information I needed to make a decision. She was warm and patient even though I came at a time when the phones were pretty busy. Thank you, Pascale! You are such a great representative for your company!

Pascale is great and the facility is exactly what we needed.

Excellent facility and staff ! Secured, clean and professional environment even in worn out and weeping west Seattle. Staff and management is outstanding and professional. From the initial sign up to the clean floors and useful carts, the entire property is run the way you want a location to be run when you are storing your belongings. Secure, clean, professional and well run business. Warm and friendly staff makes your experience even better.

I left my trailer here for about a month. And it was great! Pascale takes care of her customers and makes sure everyone is happy. She keeps a good watch of the property too!

The manager, Pascale, provided great service.

1 Elevator was out of order and I had a very difficult time finding my way to my storage locker and back to the working elevator. This is on top of a rate hike. I am amending my review (from 2 star to 4) because after posting the above, I received a phone call from the manager who apologized and explained the elevator being out of order. We discussed ways to improve the situation. She also reduced my rental rate. The manager gets 5 stars for customer service.

Pascale helped me reserve and set up a storage unit in a very friendly and professional way. My only problem with the whole situation was that they require insurance ($15/month, which is more than I pay for my renters insurance for my entire apartment, and so public storage should strongly re-evaluate this policy). That wasn’t Pascale’s fault though. The service was fantastic outside of requiring insurance.

Horrible business initial cheap price and then raise the rent up knowing you have the material there 👎

Oh my goodness, I can't say enough wonderful comments working with Pascale. Her customer service, her attention to detail made the process of renting a space at Public Storage a breeze. I will be forever grateful for her graciousness and poise. Thank you. *In addition, we decided to change storage units (within the same building). The transfering of space was seamless, all with the help of Pascale. I can see this will be a long term rental.

Writing this review solely because of the incredible customer service we consistently receive from Pascale, who is a gem. She makes sure to check in on us whenever she is making her rounds. The facility is well maintained due to her efforts. I hope Public Storage promotes from within, because they have some employees at the West Seattle Avalon facility that certainly deserve it.

Nice and secure. Pascale gives amazing service!

Pascale made everything super easy and she is always quick to help with whatever was needed. Moving is always a challenge but she made this part simple.

Pascale was proficient, humorous, thorough, helpful and very pleasant; The kind of employee you want to have. Vive la France.

Pascale was thorough with her instructions and details. The units are clean and well lit.

Yet another amazing review about Pascale’s customer service! I rented a space in December 2019 for a month and had such a great experience that I decided to come back this time around as well. The location isn’t as convenient for me as it was last time but I would much rather come back to this location than risk poor customer service somewhere else. Thanks again for everything!

Always great service. Charlotte helped me today- Pascale on other days. Wonderful!

Pascale is very helpful!

I've stopped by a couple times with questions or needing some packing supplies--Pascale is always very patient and eager to help!

We have rented here since January 2017. We noticed immediate improvement of service when Pascale began management of Public Storage. Pascale is always helpful and personable.

Pascal was above and beyond in her assistance. Glad to have her in West Seattle!

Parscale was great and efficient. Definitely recommend this place.

Pascale has been so friendly and accommodating. She always returns our calls. She has made this transitional time for us a good experience and less stressful. Also, the facility is clean and well lit.

We had a very good experience checking in and starting our storage relationship with Public Storage in West Seattle. Pascale was very pleasant and thorough for informing us of the usage process for our 10X10 unit. Very impressed with her professionalism. Thanks

Pascale is the woman we worked with, and she really helped us so much! She is such a sweetheart, and I am so glad we made the choice to go here for storage options. The location feels secure and safe, which really puts my mind at ease. I cannot emphasize how helpful and friendly the staff is!!! They rock!!

I have been a customer of this Public Storage for years.. Pascale who is the customer service representative at this location is just superb...professional, very helpful, gives all the time personalized great service.. It cannot get better than that... THANK YOU PASCALE!! I wish you all the best.. Roman

Pascale was the best. Thanks for the upgrade, appreciate your help. Adam Bligh

I had a storage unit for business at this West Seattle location for several years. During that time I never had any negative issues. The onsite manager Pascale was always super helpful and friendly.

Thank you Charlotte :) so helpful!

Pascale was extremely helpful and very friendly, felt welcome and I recommend this storage facility to anyone in West Seattle!

Pascale was very helpful!

Great customer service

The manager there, Pascale, is very nice and helpful. The facilities themselves are clean and safe. Never had any issues with parking or with availability of dollies. Would highly recommend this storage facility.

Pascale was very friendly, informative, customer service oriented, and was an overall pleasure to work with.

Charlotte was awesome! Totally helpful and made check in a breeze.

Charlotte was very helpful and great to talk with. Very pleasant experience here.

We found this facility to be clean and easy to use. Pascale, the property manager, was great to work with.

Pascale, was most helpful in working with me to get into my locker which had the key stuck, she helped he with w d 40 and her tools to try to free up my lock.I ended up having to use a locksmith. She worked around my schedule and the locksmith.I appreciated her concern and help. Rick Lehman

The district manager Al Allen ensured that my storage situation was taken care of. I had a few issues at another property and he got me moved over to this location, matching the price. Al must be incredibly busy, managing multiple Public Storage locations in the area, but he made time to call me several times to work out a solution. I really appreciated this personal customer service. The on-site manager, Pascale, is incredibly friendly and very fast and efficient. She runs the whole place by herself, and does an absolutely amazing job. The place is spotless. She has also called me several times to ensure that I was well taken care of. I am impressed by Al and Pascale's ability to turn a very negative experience into an incredibly positive one. 5 stars.

Charlotte was so helpful with giving my boyfriend and I information on the storage units. Thanks! Will return!

Saved me some time and money!

A tidy and professional operation. Pascale was professional, very efficient. Out of the handful of times I have used a public storage, this was my best experience.

Charlotte was extremely helpful, and very courteous and prompt!

Charlotte was great! Fast, easy, and efficient!

Clean, warm, dry storage. You get your own lock and no one else has the key (don't lose your 3 they give you). Manager was so helpful and showed me everything I needed to see.

The facility is top notch and Charlotte was outstanding. She walked me through everything and made the selection and rental process a breeze. Thanks Charlotte!

A promise made is a promise kept. Great service Pascale.

charlotte was amazing! she was super fast and very helpful! thank you for the help!

Can you go to your own unit 24/7 if need be

Cost for 10'x10, heated & cooled?

Came to check it out today. Deilana was very helpful, showed us around and got us signed up in minutes. So far has been a great experience.

Deilane was Very helpful extremely satisfied with my visit made things super easy

Fast, no frills check in. Thank you Pascale.

Leenasha was super fun and great to work with!

Pascale was wonderful, providing great service with a smile!

Pascale set me up with a perfect space with a great price. Couldn't be happier with the experience.

Deilana was incredibly quick and very helpful! Great experience!

Pascal is very helpful and accommodating!

Deilana was very friendly and helpful. A real people person. Shows she enjoys her job

Deilana was great very helpful

Rick was super helpful answering my questions and figuring out what would work for me.

Pascale was very helpful thank you pascale

Pascale was very professional and knowledgable. She is very nice and personable as well.

I had to move my stuff into storage with short notice and came to this place. After explaining my situation to Pascall she was extremely helpful in recommending me storage options that would be best for my needs. She genuinely cares about her costumers, and it shows.

Pascale was very thorough and helpful throughout the whole process! The space is clean, secure and very orderly with dollies available to help move stuff.

Pascale was very helpful, efficient and responsive to our requests in finding the right size unit for our needs. Great customer service for sure.

I want to share my appreciation to Pascale. She's the one I would see the most when I would go into the office. She's always been so helpful and personable. It's a pleasure to receive real customer service from a mature person who knows what that looks and sounds like. If it wasn't for my experience with Pascale, it would be just another business of paycheck people who don't really know how to treat other people. Customer Service is the most important position for a business. I wish more businesses were aware of that, and train their personnel how to take interest in their customers and not just process our money. Thanks Pascale for your Customer Care over the last 2 years.

The service with Pascale is excellent. She is nice, always available and even patient with us when we are late with our payment! Highly recommended!

Pascal was wonderful: efficient, thorough and helpful. Thank you!

Deilana was very helpful and friendly!! Set up was fast and easy and Deilana made it a great experience.

Pascale was helpful and professional. Set up was fast and easy. The storage is secure and clean. There is a really good summer deal right now too.

Pascale was super helpful and friendly!

Was a good helpfully person . She took alot of stress of my hands .Thank you Pascale. 😉

Pascals was amazing! Super helpful!

Wonderful experience and convenient location!!

Good customer service. Recommend

Pascale was great, showed me a unit and I'll be back!

I recommend the Public Storage on Avalon Way. The service at this location was top-notch. When I moved my things into a large unit 3 years ago, Valerie was exceptional. Her pride in the cleanliness and safety of the facility made me feel confident in selecting this location. Before moving out this weekend, I’ve been in contact with Pascale multiple times. She returned my calls immediately and has gone above and beyond in helping me get my locks cut (I lost the keys) and helping me arrange for move out. I see others have commented about break-ins but, luckily, that has not been my experience. My 4th-floor until was undisturbed for 3 years. As far as price, the monthly cost did go up a few times during my rental period. I think that is the nature of month-to-month storage rental, so I did not deduct stars in my rating.

Had a great experience at this location. Pascale and Karen J we’re extremely helpful. Very clean facility that feels very safe. Would definitely recommend.

Pascale was perfectly helpful in finding me the exact storage space I was looking for. She thoroughly explained all of my options, gave me absolutely top notch customer service the whole time, and made sure I had everything I needed to help make my move as smooth as possible. Thanks Pascale!!!!!

Pascale rocked!!! She made our lives easy. Her knowledge of “strapped for time” weirdo’s, helped us find the perfect size for our needs & everything else for the unprepared . A must for people who haven’t a clue on moving your “STUFF!!!” Thank you Pascale!

Excellent experience! Pascale was extremely helpful and professional and made it easy to setup. The facility is really clean and a great setup with access to parking and loading/unloading underneath in the parking garage with elevators.

Karen was very helpful, so friendly and accommodating.

Pascale was super nice and efficient and the place was clean.

I've been a customer for many years. I'm looking into relocating my unit and had the best experience when talking with Karen. She was friendly, informative, and overall I left there very satisfied. Thank you again Karen, for all your help!!

Pascale was Very sweet and helpful with getting me setup with my storage unit!

Pascal was very helpful and my experience was very good

Called this location and spoke to someone name Kyle and I had some question for him about this location and he was very helpful with answering them but I had to go to the delridge location because the have the climate control.

Come in the other day to inquire about storage pricing and was greeted by Kyle. He was very polite and professional.

I called today for some price estimates and Kyle was very helpful! I will definitely be in later this week to purchase the unit. Thanks!

Pascale is very helpful and location is perfect!

I was having a stressful day when I went in and Kyle was amazing! He was calm and patient with me while showing me different units. It was a great part of my busy day.

Pascale gave wonderful service. Was very friendly and helpful. Would recommend this place for anyone looking to put there belongings in storage.

Shiny

Checked out storage spots this 1 was ok. Ive seen alot better priced and security.

Very clean on the inside and out , friendly employees,

On Sept 11th Carrie was very help and made my moving in an easy experience!

Carrie, the onsite manager, was extremely friendly, knowledgeable, professional, and prompt. She fully explained all aspects of the rental process, all costs associated with the rental, access hours, etc. and provided a well-organized and informative tour of the facility (showing where the card-access kiosks were located, where one could park while loading/unloading items, etc. The premises were immaculately clean and well lighted. The locks to individual units are recessed into the doors, so there are no padlocks to be cut off or sawed through (you can add your own padlock if you like). Carries assistant, Pascale, is very enthusiastic and leaves very detailed voice mails. I strongly recommend this Public Storage site to others.

5 stars because Carrie rocks!!! Great communication, easy check-in and is always ready to help. She keeps the building incredibly clean and is a pleasure to do business with.

The woman running the place, Carrie, is always available with a smile. She has the place looking and feeling cleaner and safer than it has in the three years we’ve had a storage unit there.

I had a great experience working with Carrie at the Avalon Way Public Storage! She got me set up with unit very quickly. The place is super clean and convenient for me. Carrie is incredibly nice and helpful! I had to downsize my unit recently and that was fast and easy too!

Carrie was very helpful by transferring me into another storage unit and was able to save me money without the hassle of moving to another location.I would highly recommend this location for the best service from Carrie thank you again.

We would like to thank Carrie at Avalon Public Storage for her amazing customer service. She graciously helped us decided on which space would be best for us. So pleasant and with such a great sense of humor. Moving and storing can often be stressful. She changed that for us. She keeps her finger on the pulse and is such an asset to the company. Thank you for taking care of us. We appreciate the wonderful customer service.. Nanette & Todd Milligin

We have had great experiences with the Avalon Way Public storage. Carrie has been incredibly helpful, kind, and always available to help us out. She also keeps the restroom super clean and smelling great so that my 4 children young children feel comfortable and safe when using it!

Pascale*5 is the go-to person when setting up an account and selecting the right size storage unit. She personally took me around and showed me how to enter the codes for the gate and elevator. Brilliant all around!

This couldn’t have been a more pleasant experience. No one is excited about forking over money to store their things but Carrie added such a high level of service I didn’t mind paying one bit. Couldn’t recommend more. Carrie should be running the company at a corporate level.

Great follow up and Carrie did an very good job getting everything set up! Highly recommend!

We rented out a storage unit and our experience was great! Carrie was extremely friendly, knowledgable and made the whole process as simple as can be. We highly recommend this location for its cleanliness, convenience and customer service.

This has been such an incredible experience!! I can’t tell you how thankful I am to Pascale, Carrie, Chuck, and JC. They have made my move-in and customer service experience here in West Seattle very special. There communication, responsiveness, and help has been nothing short of amazing. Truly a wonderful group of humans who care about ensuring you have a positive and helpful experience when renting with Public Storage. Thank you so much!!

Carrie was particularly helpful in many respects - with carts, accounting and codes that sometimes didn’t work. Great place

Cary (sp) was great!

The manager Carrie is so helpful and thoughtful.

What about acceso w Box truck clearance11.9 '

Carrie was awesome and this is very affordable. Great job! Love this place!

James was very helpful in getting us started on renting a storage. Even when it got busy he was very polite, just a really nice informative guy. Thank you!!

Carrie is so helpful. She's great!

James was very helpful.

Carrie was awesome to work with from move-in to move-out.

The facility is clean, well kept, and most importantly managed by Carrie who is nothing short of an absolute gem. She goes out of her way to make sure that each customer receives the best possible service with an ever upbeat attitude. She proactively works to make sure that all questions and needs are addressed. Location will tend to be the most important facet for choosing a storage unit, but with a few options and all about the same cost, it was speaking with Carrie that made the decision to go with Public Storage on Avalon an easy slam dunk

Our company has used the Public Storage on Avalon Way for over 20 years. They have always been helpful and accommodating to our specific needs. The staff, especially Carrie, has consistently been friendly and the whole facility including the restroom is always kept clean and tidy. If you are looking for a trustworthy, reputable storage provider, look no further!

they have probably the best employee in all of Seattle working for them. Patrick has exceeded all standards in terms of customer service. He is straightforward, honest, friendly and available to handle any customer issue that comes along. I'm grateful to him for his outstanding customer service. Thank you Patrick

Carrie H. at this site is a STAR. Twice she has helped assist me with bill payment at another Public Storage location. She has made my life much easier. I'll definitely get storage here when the time comes!! John B.

Ryan has been a great help . I recommend renting from him any day of the week. He is very personable and helpful above all with the process.

Manager there at night was extremely rude and had an aggressive and angry attitude. This company is not the way to go for storage. Lack of options for your specific rental length needs. If you don't have time to get your things out before the end of the month, you'll have to pay the entire next month (regardless if you're using it or not) PLUS a $25+ late fee. I have yet to see evidence that the amount of this late fee is set in stone so expect this to be higher when your time comes. Customer service is paramount these days, so its in your best interest to find an option that puts humans first and legalese second.

If you need to put things in storage, the Public Storage on SW Avalon Way is the best. Sure, there are lots of places to keep your stuff… but what makes the difference is prompt and courteous customer service. I had a small billing issue – to be honest, it was my mistake – and Carrie at the front desk listened to my problem and got it solved FAST. If you choose Public Storage on SW Avalon you won’t be sorry!

STOP!! DO NOT RENT HERE!! If I could give ZERO or Negative stars I would! I had a unit for just 2 weeks that was looted/robbed/broken into and now my entire life possessions are a total loss. I lost everything and their front of an insurance company refuses to cover my losses because the locks were not busted. What's the point of buying their insurance if it doesn't even cover a very cut and dry event like mine. Looks like someone ripped the door open or even picked the locks. I even had my own lock as they suggested. When I told the manager, she acted like it was no big deal and offered no help in reviewing the tapes to see who walked out with my life. A Police officer and I stood in their office while the manger continued to help other customers. What? Extreme lack of urgency or care. The Police officer and I were both baffled by the mangers attitude and lack of concern. After working with the police to get to the bottom of this we learned that the camera focused on my unit just so happened to be pointing at the ceiling.....super fishy. And later we learned that this type of scam happens throughout the Public Storage organization....thus the managers attitude as if this happens all the time....because it DOES! I literally lost every possession of value that I had accumulated throughout my life and have got crazy bogus runnaround from Public Storage and thier front of an insurance company Sedgwick throughout this nightmare of a life experiance. THINK TWICE B4 U RENT HERE! HORRIBLE BUSINESS WITH INCONSIDERATE SHADY MANAGER, FLIMSY UNITS, AND OVERALL LACK OF CARE OR COMITMENT FOR RESOLUTION!!!! UPDATE: After researching after the fact, I found countless stories with the BBB that accuses Public Storage locations up and down the west coast of running theft scams that involves their own management and employees. Also claims against their front insurance company "Segwick" have been numerous. No one really knows just how high up the chain these scams go, but just to be safe....NEVER use a Public Storage EVER!! Years later this one incident is still effecting my life and I wouldn't wish my experiance on my worst enemy. Ask a friend to store your stuff or schedule your move without the need for a storage unit in the hopes that these crooks at Public Storage dont get a chance to do this to anyone else.

Love Carrie, spoke with her for some time on the phone. She is very sweet and very genuine. She truly cares about providing outstanding customer service. I enjoyed talking to her and look forward to meeting her one day! Shout out to Patrick! You guys kick major you know what! I gave Patrick his own five star review as well under my alias of Christian Duval This should be a great duo and I'm happy they made a change!

Units and hallways are pretty clean. Staff is knowledgeable and friendly. Tenants frequently enter thru the exit which is annoying. Worst part was they raised my rent 18% after only 6 months. Not even a year! I'm sure it'll happen to you, too.

Decent storage facility. On site personnel.

Carrie was very helpful with showing me the unit and its features, securing the unit, and describing all of the ins and outs of the facility! She knows her stuff!

Carrie was awesome! She is an ambassador for Public Storage. She took her time and patience with me, added value to my life, even though I did not sign a lease with her. The washroom was the cornerstone of my experience because I have never seen a public washroom so clean before (and I heard that she cleaned it herself and did maintenance as well). I will recommend to all my friends to rent from Public Storage. You go Carrie, you are awesome!

Justin gives Execelle customer service

We were so pleased with the help we received from the young man helping us. His name is Justin. It has been over a week since we got our unit and with our move we just got internet. We appreciate that he took his time to explain to us all the details concerning our rental.

Patrick Was extremely helpful and accommodating. He took us in really late and got things moving really quickly. We really appreciate his help!

Justin was amazing! Called from the road to see if we could come straight there since we were moving to West Seattle and needed storage before we could get into our place. He was super helpful both on the phone and in person - as soon as we arrived we were shown the space / paperwork was drawn up / started the move in process all within a few minutes! Thanks Justin!

There are always plenty of carts and a secure elevator. But most of all, Justin, the manager, has always been attentive, friendly, and proactive. He certainly raises the bar for service at Public Storage.

Clean

Reasonable rates. Clean. Temperature controlled. Staff is friendly and didn't push things I didn't want or need.

This Public Storage is outstanding. The premises is clean and feels safe and the staff are very helpful. I want to particularly recognize Patrick who quickly and attentinvely assisted me in resolving a post move out billing issue as well as Justin and Felix who processed my moveout efficiently and with good humor. The location is convenient for anyone in West Seattle, is easy to get in and out of and they have several carts to assist with your move. Also, since this is Seattle, it is really nice to have a place that you can load and unload under cover. I had my things at this location for about a year and a half and it was a very good experience.

Easy simple a thurough sign up, affordable great promotions and costs. Even helped us load our boxes to the car after tour and purchases. Insurance auto-provided too!

Great location, and the new manager is amazing. Incredibly friendly and easy to talk to.

Our experience with Justin, the manager at this Public Storage facility, was top rate! He was efficient and helpful. The facility itself is very clean, has an elevator, several moving carts (although a couple more would be helpful for those really busy long weekends), and a clean restroom. I would definitely recommend this facility to my friends and family.

I had a great experience with the customer service provided by Justin, the property manager at this location. He went out of his way to help me with documents and security after a grueling house fire. Thank you! Sara

Convince and secure

Easy online reservation process with prompt follow up. Ron was great and really went out of his way to locate a unit that fit what I needed. Very helpful and friendly. The facility is clean and seems secure.

People go above and beyond to help you any way they can! Very kind and helpful

Staff was great - Coquita and Dub were helpful and very friendly. The units are clean and security seems good. The only issue was that the rolling carts that should be available to help move your goods were missing. Dub said he'd already notified management and they expected them replaced soon. Who takes these things? One theory floated was that they are used as bed platforms for those crashing onsite in a rental unit! Hope that's not true, it would be a sad comment on the city's homeless problem.

A nice, clean storage facility with an excellent staff. Thanks to Coquita, April and Linda for their friendly assistance. We'd use this place again and recommend it to others. Thanks!

Great move in experience. The staff was very friendly & efficient.

I rented a storage unit here and same day I came back to unload my stuff there were the cops outside. There were a bunch of people moving there stuff because over the last few week there had been over 19 units broken into. I was not aware of this at all and canceled my unit same day. I had just had my car stolen in the same neighborhood so wasn't feeling like my stuff is safe at all. Now I have boxes all over my house trying to find a safe place to store them until I can move from this place.

Terrific attention and follow-up from all the reps. My situation was unusual, but all the reps were patient, friendly and helpful. Coquita was especially helpful. I appreciate her extra efforts to communicate.

Coquita at the reception desk was excellent!! We had a mixup with our space rental location and she got us squared away ASAP. Thanks again!

A very nice lady named Linda helped me with my reservation and provided useful information about the facility. She was very attentive during my check-in and answered questions completely. Thanks Linda!

My unit was broken into twice this month. Their security is A joke.

My friend Marissa worked with Valorie at Public Storage and recommended her when I needed to rent a storage unit. Valorie has been a joy to work with. She is always helpful, has worked with me several times when I had to rent an additional unit and had numerous questions about insurance, move in, move out everything. My movers love working with her too. I would recommend her to all my West Seattle neighbors. The facility is great but she's the one who makes a difference.

Valorie excellent customer service very helpful Thanks

April and Valorie are such sweet hearts! Both are very kind and generous. It was a great experience storing at this facility. This property is very clean and trustworthy! Would recommend it to everyone! Great customer service is a plus and makes it worth it!

April was extremely helpful as well as friendly. She gave me just the right amount of details. She knew my time was valuable and kept it quick. Also, was very explanatory when explaining the lease agreement. Thanks, you rock!

Valerie is very helpful. The whole staff is friendly, and will do what they can to help you with your storage needs.

Valorie was fantastic to work with - very helpful and professional. I rented at this location for several years due to a chaotic professional life that took me out of state for lengthy periods of time. It was great knowing that Valorie was there to keep an eye on my possessions for me...a truly wonderful person which seems to be pretty rare these days!

Valorie has excellent service perfected. Her and the other staff have been very helpful and were very accommodating during a chaotic time for my family. Her friendly and helpful attitude speaks volumes about how customer service should be. The facility has always been clean and well kept and I was left confident in the security of our families belongings when uncertainty was looming in other aspects of our lives. I would not hesitate to recommend this location or put my trust in these folks again. Thank you very much for all your help over the last couple of years.... Jonathan

Valarie is awesome, friendly and professional. This is our third storage unit at this location. It's convenient, clean, safe, well lit and has awesome customer service because of Valarie.

Valerie was just awesome. She help me a lot

I just wanted to take the time to give some well deserved praise to Valerie. She has the best customer service bar none! I had a unit for years and now my son does. she is always there for us no matter what the issue and always so kind and personable.

There is something unsettling about packing your life into boxes, no matter how much attention you pay to wrapping items and clearly marking boxes. The personal attention with which Valorie answered every question and provided assurances about the security of the facility helped make difficult tasks bearable. Her knowledge and experience always found the correct balance between trivializing concerns or requests and over-emphasizing blunders or lack of awareness/familiarity with shared access situations.

Valorie was really helpful. I just stopped in to pick up some packing paper for my dishes and she showed me some of the other options to keep them protected. I just went with the paper because I'm on a tight budget but she definitely knew what she was talking about.

Dolan was so helpful and nice! He made me feel very confident in my decision to store my business supplies at Public Storage. Dolan is truly an asset to the company.

Valerie and Dolan are always so kind and helpful when I come in to this location to pay my bill. Thank you both so much!

Excellent customer service from Valerie and Dolan! Thanks for all the coordination assistance with changing lockers. I couldn't be more pleased.

I have had my storage unit for almost three months. Valerie helped me by showing me the various units and prices. She was very professional and answered all my questions. She has a very good personality and has excellent customer service skills. Public Storage is very fortunate to have Valerie as an outstanding employee.

I have been a customer for 2 weeks, since the time of my mother's death and having to quickly store her belongings. PS was recommended by another long time customer who was very pleased as well with all the service. I have been welcomed very well and had all my needs taken care of here as well as removing a replacing a lock that was faulty in a hurry in order for me to retrieve some important paperwork. Staff is friendly and efficient, couldn't ask for better.

I stopped in to purchase some moving boxes and materials. I was helped by Valorie and Dolan. They were both Great! Very helpful, courteous and funny! They even carried my purchases to my car! Thank you both for the excellent customer service! I will definately be back and refer your place to my friends!

I was at Public Storage in West Seattle with my girlfriend Mandy and we saw Ray again cleaning. He knew our names and greeted us with a smile and asked if everything was working out. He remembered our move in and I told him Tuesday's was our date night at salty's and thanked him for the recommendation. He's asked if there was anything we needed don't hesitate to come in office. Valorie or himself would be happy to help. Five star service.

We have used this public storage location for about 9 months and went back today to get another small storage unit. Just like before, Valorie was super helpful! We got our walk-through and paperwork done quickly with lots of laughs. This is a great location and you can always count on Val. The other gentleman (not sure of name) has been helpful too, but I usually deal directly with Val. Great location, great folks. The Uhaul on 35th should take a lesson from these folks.

Valerie and Ray are quite the team. Always a step ahead of my whining needs. Attentive, exuberant and low key professionals who never forget my name and have my second best real estate always in mind: my storage . I have storage in three states. I have headaches in two but not my Seattle Wa Avalon Way location. Thank you two for helping during the "oh the humanity" stress level year.

Valorie and Ray were very helpful in all my storage needs. I viewed several units and they made excellent recommendations. I also like how I can get all my packing needs here as well

Valorie, the property manager at the Public Storage on Avalon Way in West Seattle is great. She's friendly and helpful as always. She's very knowledgeable and takes the time to look things up, and never gets bothered if she had to go the extra mile in order to provide excellent service, which she always has. As for the property, it's conveniently off of the West Seattle bridge, and is always clean and well lit.

As long-time Public Storage Customers, the last 9 yrs with Valerie, management is excellent. Always accommodating in making sure your experience with them is the best. Pleasant when you fall behind. All staff are helpful, but your seasoned Valerie is professional, competent, personable, respectful, understanding and helpful when you have a hiccup in your payments. Reminder calls are so helpful, when life is a bit challenging.

Excellent experiences at this location. Valerie is terrific and always has a smile on her face whenever I'm down there. Ray is friendly, knowledgeable and extremely helpful. They make a good team and represents the company well. I would definitely recommend this location!

I rented a storage unit at this location, Valorie and Ray are extremely nice, professional and accommodating. They genuinely want to help, and want to make sure that you are satisfied with renting a storage unit. The location is safe and secure, storage unit was very clean and dry. Easy to access / parking available.

I went in the other day to inquire about a storage unit. Both Valerie and Ray at the store were very knowledgeable and helpful, and friendly. If I need a storage facility, this will be the one.

We stored at this West Seattle location for about 5 months after looking at several options in the area. Prices for places we looked at were pretty much the same, but this place was easy to get to and parking was good. For us the overall experience was very positive because the property manager Valorie was helpful and professional and made the entire moving and storing grind so much easier to deal with. The rest of the staff were also helpful. Thanks!

Val & Lo are amazing! I have never had such wonderful help with my storage issues as long as I've been using such places, and their personalities are fun which is a nice touch for when I have to dig around in storage. I Vote them as the smiling-est service people in West Seattle! :~}

Michelle was wonderful in every way, she was speedy and able to find a space that was going to work for me! Thanks happy camper here

We found the perfect storage unit with the help from Valerie! She was great to work with and made the whole process easy and enjoyable. If you are in need of storage, pay Valerie a visit. She will help you find the perfect storage unit and you will leave feeling like you were really taken care of!

The way I did things was to start the process by calling a 1-800 number from the website. (I think you can choose to do the whole process on-line and get a discount but I had questions so I used the phone.) They took basic information then shared it with the Public Storage location I planned to use. I set an appointment for the next day to meet with Valerie so I could actually look at the proposed unit, work out start-date details, sign papers, give CC info, etc. She was ready for me. We had a more in-depth discussion of my needs and timeframes. She made suggested some alternatives that were more helpful than what I originally planned, and would save me money as well. Gotta love that! We used this facility several years ago but I still did internet research looking for competitive rates/other locations, etc this time. The facility is still clean, safe, well-staffed, and easy to use. Also, all the units are indoors, which is nice because it rains so much here. You can choose a climate-controlled unit if you wish to pay a bit more. However, because everything is indoors, there is already an element of climate control. (Though P.S.'s rates are a bit higher than a competitor a few blocks away, pay attention to details and decide what is important to you. The competitor appears to have outdoor access only units. You drive through a gate in a chain link fence. They do not appear to have regular office hours at the competitor, at least not that you could see by looking at the website.) I will be returning April 1st with a lock. That is the day we will actually sign the paperwork, run the CC charges, etc. Oh, and that $1 first month rent thing also requires a payment of $23 as a one-time account set-up charge (or something to that effect.)

Like others have stated, Valerie was fantastic to work with. She made signing up easy and pleasant, and found a GREAT deal for me - all with a great sense of humor and utmost professionalism. Then - when there was a question of a possible problem with my unit, Michelle called me immediately, spoke with me calmly and reassuringly about the situation, and - once again - very professionally, with a calming, friendly demeanor. She went above and beyond what I would have expected, and helped prevent a potential major issue by quickly fixing what ended up being a minor issue. Rating: 5 Stars, A ++. Thanks Valerie and Michelle!!

My experience while looking for storage was really positive. The whole place was really clean, the staff was very welcoming, etc.

She is awesome :) Valorie was outstanding and very helpful gal. She is friendly and always put on her smiling face. I highly recommend using this property managing by her on Avalon!

Great help. Valorie was very helpful.

Valerie was extremely helpful when I switched units a few months back!

Valerie was excellent .was very helpful and made the whole experience quick and painless the storage is very accessable right off the freeway amd on the express bussline .perfect. Two thumbs up by me . Thank you Valerie you help is out greatly. Great job Aaron Rillera

Great storage facility! Second time I have used in the past 7 years - for about 2 years each time. I wouldn't go anywhere else. The manager, Valorie, is really very good and very helpful.

I have had a wonderful experience at this location. Valorie is a wonderful gal and helped me from the time I checked in to the day I vacated my unit. Her good humor and pleasant style was both very appreciated and helpful. She is very knowledgeable about the operation and showed me ways to save money. Her associate "Les" was very helpful as well. They make a good team. I would definitely recommend this location to anyone looking for a very positive experience for storing their belongings in a pleasant, professional environment…. Regards, Rich Greene

We had a great experience renting a space recently. Valorie showed us several storage units and spent time answering questions. She followed up to make sure everything went okay with access and moving. The place is clean and easy to get to. Valorie really made it a good experience.

Every storage place should have a manager like Valorie, who runs this Public Storage location. She and her crew are outstanding. Valorie is a wealth of knowledge and really quick to provide helpful solutions and suggestions ... and she always has a ready smile. I am so pleased with the service and care I've received here that I've now rented four different units over time, and I wouldn't hesitate to rent here again. Valorie behaves as if she owns this business and as a result, customers get the same quality of care they would receive from a small business owner. If I ran Public Storage, I'd take care to make sure she doesn't get poached by the competition. The facility itself is clean, dry, well-lit, functions well and is well cared for. Five stars without any hesitation.

Valorie has always been helpful and accommodating at the West Seattle Public Storage and I appreciate her conistency - Thank you, Valorie!

I always get very good service and quick help from Valorie at the West Seattle Public storage.She is always friendly and helpful.Thanks Valorie.

Valorie has always been so helpful each time we have rented from this location. She really took time to make sure we got the right size unit and the right price to fit our needs. Professional and clean location with plenty of security in place to protect you and your belongings. Perfect hours to accommodate most peoples needs. We recommend this location to our family and neighbors.

I have been using this storage facility since 1999. Throughout my time with them, my possessions have remained safe, dry and mold free. Each time I have had to change to a different size storage room, the process has been easy and quick. When there was a problem with one unit, they were very supportive and did all they could to make sure the problem was fixed quickly. Whenever I have had any questions, they respond quickly. I am always treated with respect and they have gone out of their way to be supportive. Valerie, the manager, has been quite supportive of me over the years. I trust her and this place and it has eased my mind to know that I can expect my stuff to remain in great condition. I know they are watching out for my unit even in the times I am out of the area. I highly recommend this location.

Joyce is very friendly and helpdul. She can make me laugh even though I am giving you all of my money, unit 3249 . I am at ease knowing my belongings are safe there.

I have been storing my belongings at this facility for almost three years; I have never had an issue with security nor have I run into any one else that has had any issues and over three years time; I have made some friends here. The key pad entry elevator with personalized codes provides adequate security as the elevator will not go up or down without it. Valarie & staff have always been helpful, respectful and keep the place clean and well maintained. Safe, dry, clean & reasonably priced. Staff with good old-fashioned values.

Break ins of this type are a pattern for this facility. We also had our locker broken into and possessions stolen. The locks were picked and replaced. They need to step up their security and moitoring.