Public Storage Self-Storage Units at 1618 Black Lake Blvd SW, Olympia, WA

The manager Kim was so pleasant to deal with and professional and courteous. I feel she listens to my needs and what I was looking for. She got me set up with exactly what I wanted!

Ian was so kind and accommodating. I would definitely recommend it's just nice. It's nice to do business with professional friendly and courteous people. Kim was amazing too

Excellent service thank you ian.!!!

Kim was amazing. Made process super quick and easy. Gave me all the details and I'm super pleased with the service I got. This is my forever storage place now

Hey. Ian and Kim were so awesome. Very helpful and facility very clean.

Easy and helpful! I originally rented a unit that would’ve been difficult to back out of with a long trailer but planed to make do, upon hearing this Kim helped change my unit to a far more accessible one for my needs at the same rate! She was very helpful in showing me the layout of the property and how to access my unit, the halls are clean and easy to navigate, and the trollies helped a ton with moving! The first day after I filled my unit, I forgot to put a lock on, the next day Kim put a temporary lock on so my belongings would be safe till I was able to lock it myself. Very kind, quick, and helpful service!

Kim set me up with a unit and was extremely helpful, polite, and professional. The rates are fair and I would recommend their business.

Great service from Ian at Public Storage! Thanks for making it easy

Ian and Kim were Absolutely Awesome!! And completely helpful!! I recommend this facility it's clean and very secure. A+ all around

It was fine with Ian

If I could. Give you a star. Rating of 10 I would. Excellent service. By Kim and Ian. Thank you for all your help.

Everything can be done on kind. My lock was on my storage unit.

Kim and Ian were great, they showed the place, went over the details, great service

Ian went out of his way to measure the unit for us! It was hot, they were busy and he didn't get flustered. THANK YOU Ian!

Kim is awesome. Always so friendly and helpful. Pleasure to work with and I will always store here simply because of her! Thanks Kim!

The customer service here is GREAT! Ian was extremely friendly and helpful in providing me with the storage I needed to fit my needs. He went above and beyond.

Worker named Ian provided great service and helped me find what I needed. Great worker and better service!

Ian provided great service to get into our unit and get started with our storage !!! Yea!!!

Ian was a great help with transferring me to another unit! He even helped me take down some cobwebs cause I have arachnophobia lol.

Ian was very helpful for my first time moving!

Ian was great. 5 star service for sure.

Ian the manager was a pleasure to work with. The facility itself is both excellent in condition and available space.

Boyfriend and I have a 5X5 and just got a 10X10. Deciding whether to keep both or not.

Goodday experf afìve start

Ian was great, informative, and quick. Satisfied with the service here.

Kim helped us change units today. She went above and BEYOND to be so helpful! The units are clean She was amazingly kind, helpful and cheerful. We will always use this Public Storage. Thank you Kim!!!

Nice and clean place. Kim was very helpful and welcoming!

Kim, the Manager, was exceptional. She made it her mission to get us all situated. She was fantastic. We have the highest regard for her and how she does business. She's a keeper.

Ian was great helping us get the perfect size for our unit he is so sweet and nice

Thanks Kim!

Excellent customer service. Despite the obstacles we faced, Ian was great in doing everything he can to make our experience as smooth as possible. Thank you so much Ian for all your help.

Awesome service from Ian!

Ian was so very helpful, and very charismatic! He made things very easy to understand :)

Ian and Kim were fabulous to work with setting up my storage needs!

Always there when ya need it good old storage private do it yourself friendly if your still wanting the isolation from covid remnants everything accessible online and easy!

Friendly and fast!

Ian - Was absolutely amazing help!!!

Moving is never fun and this move was especially hard/unpleasant for our family. Kim listened to our issues. She offered very helpful/useful assistance and was very pleasant to work with. Highly recommend her facility and working with her.

Although the space is very nice and clean and perfect for my needs, it was/is the helpfulness of Ian and Kim that was so great.

Kim at the Black Lake Public Storage location she is very helpful and knowledgeable about any questions I have. She is a very pleasant person to deal with when coming into the office and helped me set up my online account. It's a pleasure to see her when I got into the Black Lake location she is a great asset to the company 5 ⭐⭐⭐⭐⭐ service.

Ian was very helpful and thorough. He knew I was in a hurry so he got me in and out without missing a step.

Kim is awesome very friendly too notch customer service. Highly recommended

Kim was very helpful when I needed to change my lock

ian good customer service

5 star service from ian! Thank you!

Had a very good experience here. Staff are friendly and helpful.

Very friendly and helpful with everything!

Amazing service with Ian

Ian and brain are great !!!!

The experience was easy and painless. Ian was great!

Ian was super helpful getting us moved into a bigger unit. It was a great relief for a smooth move during a really stressful time.

Very fun and friendly and helpful. He was there when I needed help getting my unit. Thank you

Very helpful explaining the policy and safeguarding my information. Thank you so much Ian and Brian.

Ian was very helpful to show me around and help me understand the prices

Ian was great and found me a drive up unit

Ian was incredible and proved that customer service is paramount to a successful business in a small town. I recommend that you book your storage unit in person. The staff will happily show you your unit before you sign a contract. Ian went out of his way to accommodate our needs.

Great experience with this storage place. The staff is awesome and very informative. Looking out for their customers best interest and down to the point with everything needed. I will rent here before anywhere else.

Best customer service ever. Highly recommend for the deals and helpful staff! I thought it was going to be a headache getting storage but Kim really made the process easy and went above and beyond for me.

Ian. took care of me very well. Very professional and knowledgeable. Thank you so much. Very cool guy... very personable...

Kim at Public Storage was absolutely wonderful helping out me and my sister and that convinced me that this would be the right place for me at this time. Thank you Kim.

Do you have any climate controlled stprage

Process was quick and easy and Ian did a great job explaining how the process was gonna work and the pricing of the unit. Appreciate how convenient it all was!

Ian was very patient and thorough. He answered questions and went above and beyond. Great service in person and on the phone.

Kim is an amazing employee, and makes coming to this facility worth while! Thank you Kim for making our day!

I spoke with Ian last night, and decided I needed a larger unit today and he was amazing showed me too and we took the larger one. I just want to let you know that he did an awesome job with us today and I will definitely recommend a friends thank you and have a good day

Kim is amazing! Very helpful and was able to find something to meet my needs. Great customer service and super sweet. If you want great customer service talk to Kim, she is amazing.

Kim was very nice and extremely helpful

Kim was very nice and helpful! Thank you Kim!

Ian was very helpful and made getting a storage unit extremely easy and simple.

Ian was helpful and polite and made the whole process super easy. Unit seems just fine. So far all good!

I have used this facility before and great people!!!!!!!

Ian was so nice and help up use out really nice guy we would of given him 10 ⭐️ but they don't have that here so I'm stuck with 5 ⭐️ he the sweet and 100% recommend this place

Thankyou Kim for helping me with my concerns and having such a good experience

Super friendly informative and professional. I worked with Kim to get all setup with my unit here. Kim was a delightful to work with. She helped me finalize the unit size and ensured all my details and paperwork was solid. Later in the month I worked with Kim again when I realized would be storing more then I had initially thought. Kim guided me through the transfer process so I was all prepped when I came in to work with Jessica to make the transfer complete and update my contract. Jessica made is easy sign out of my old unit and into my new unit! I have been very pleased with everyone's professionalism and diligence at their job they also have gone above and beyond with taking pride in the facilities. Feels super secure and positive place to store!! Oh yeah thanks to Ian too you rock as well!! ;) Thank you for your help.

Kim's very helpful very informative on information for the business she actually helped walk around and showed me the units which were very clean yeah I like that Kim's responsibility to the place is very respectful he very nice very decent person to work for or with actually I'd recommend hiring her more and give her a raise she deserves more money

I had a great move in experience. No complaints there! However, a couple months after moving in, they raised my rate 41% without so much as an email saying they were doing so. When I called, they told me they had sent a letter (to an old address). Not sure why I wasn’t notified by email too (we live in the 21st century after all). Either way, I went with them for the lower rate, and to have it increase so massively, so soon after move is unacceptable. I’ll pick another company now. Never going back.

Attendance in the office were super helpful and patient. They helped troubleshoot an online issue which was keeping us from being able to rent the proper space. Once it was sorted out they were around kind and efficient and getting us access to the space we needed. I absolutely recommend this public storage.

Ian was extremely helpful and friendly. Great experience all around.

Great customer service

Ian gave wonderful customer service and made the whole process simple and painless.

Excellent customer service from Ian. He called me right away after i made the reservation and he was available to show me the unit shortly. I highly recommend renting at this location. Thanks Ian

Ian worked with us today, moving me into a new unit. He had wonderful customer service and made sure we were happy with our space before we left. It is a wonderful location and a great unit! Very excited to work with Public Storage!

I went to this place. They have the best customer service I ever experienced in my life. Ian the store manager will go above and beyond to make sure your satisfaction and need are met. I definitely recommend this place in the area.

Great help from receptionist!!!

Such lovely workers that help the customers as much as possible! 5 stars everyday!(:

Kim and Ian they are great person they helped me as usual .. the service is beyond expectations.. I love to deal with public storage I recommend this place to store all your things Thank you

Ian was absolutely great at helping me secure the unit He went above and beyond his duties. !!👍🏽👍🏽

Ian and the other folks provided great service, app is super convenient. Thank guys!

Great help from Ian! Difficult situation and he was a great help.

Kim is awesome sauce!!

Best customer service experience I’ve encountered in a very long time! Thank you, Kim!!! I’d give you 10 stars if I could!!

Kim was very helpful with reserving a unit on Father’s Day. I appreciate her professionalism and recommend anyone looking to rent a storage unit to reach out to Kim at black lake. Thank you again for all your help!

Kim was amazing on my moving day! I had already had a few bumps in the road when I arrived. Kim went above and beyind the call of duty, helping get me squared away with my unit. She provided incredible service!

Have been trying to pay our bill 2 separate time when it's supposed to be open and there was no one in the office to pay so know I have to pay a late fee please get on to your employees about being on time if I would have waited for someone to be in the office I would have been late to work this is not ok

Kim was an excellent help well we were moving our stuff she made sure everything was going smoothly every step of the way and made our storage experience as stress free as possible!!!

Kim was very kind and helpful in helping us locate our storage unit and assisted us with a dolly and carrying boxes into our unit! Thank you Kim!!

Ian, incredible customer service in helping me transfer from his location to another. Thanks Ian!

SOOO nice to get GREAT customer service ANYWHERE these days..and this was my day. Ian {at the desk) is professional and friendly. Great asset to the company and this location! Thanks again!

Ian was great

Service was excellent!

Ian was super helpful and extremely pleasant to work with. A huge upgrade from my past experience here!

Ian he was the best.

Ian and the entire team have been absolutely lovely, providing helpful advice and support over the phone and in person. They made my move to Olympia so much easier. Not sure what I would've done without them! Thank you!!!

The service here is outstanding. When I walked in I was greated with a smile and a warm welcome by Kim. She was able to answer all of my questions and explain everything to me with great patience. She showed me around the facility and made sure I was able to use my codes and explained the mobile app.

The elevator doesn't work

Fast and easy Ian was professional

As strange as it is to compare them, this is one of it not the best and nicest public storages I have had to panic put things into. There was an error in planning and they did all they could and more to square us up and handle the situation. Kim took care of us and more. Excellent service!!!

Got what I needed swiftly, explained clearly by Ian. Can recommend.

Kim was very curious and helpful.. I would definitely do business with her again

I was help by Ian and he Was very professional and friendly excellent service and very professional very recommended this employee and recommend the spot

Ian was a great help Can you even help me to get the app set up on my phone

Ian was very helpful and had a cheerful disposition

DO NOT PUT YOUR STUFF IN THIS STORAGE UNIT! My husband and I have had a small unit here for about a year and a half. We don't check on it often as it has seasonal things and other misc items that are being held while we are house hunting. After our wedding we planned on putting the decor in there until we are able to sell it. When we arrived everything seemed normal but our key was not unlocking our lock. The employee on site came back to see if there was anything she could do but ended up saying a unit right next to ours was broken into and rifled through about a month and half ago. The man was cutting locks and replacing them with staged locks so nobody could tell which ones were broken into. Since nothing was stolen from the mans unit he did not file a police report. The building did not even notify us that their was a possible break in to our unit. We were told the manager would be in the next day to cut the lock and we requested to be called when they arrive so we can be with them when the lock is cut. The next day I did not receive a call and eventually called in myself to be told the manager already opened the unit without a call. Once we arrived we immediately saw our unit was destroyed and our bikes, camping gear, and many other more important priceless childhood memories were stolen. We were then told they 'think' they know who did it and kicked them out but still did not file a police report because they had no proof. The manager then told us the auctioned off his unit soon after. All without even telling us, so we could have been on top of it earlier or even seen if he was holding the stolen goods in his unit. There are many other units that also were never notified, there reasoning being they 'didnt want to cause panic'

Amazing staff, always very helpful and friendly. Lena is especially helpful and makes the moving and storage process significantly less stressful!!!

Lena does a fantastic job. No complaints at all. Wonderful to do business with.

Lena and Kim, thank you.

Good experience

Lena was awesome today! She was very polite and friendly and went above and beyond to help me!

Lena did an awesome job setting us up with our new storage unit.

Lena took great care of my needs! 👍🏻

Lena did a great job ! Very helpful 5 stars !

I needed to change my move in date. Lena quickly got it changed for me and made sure I had access. Thanks so much!

Lena is awesome to work with. Thank you for your time and effort.

Lena always has a friendly face and adatude every time I come in. She is extremely helpful. And doesn't hesatate to do whatever it takes to answer any questions or problems that may arise. Even staying late if needed. Her smiling face and attitude is comforting and makes you feel like you're part of a family. It's refreshing.

Ian was super helpful

Lena is one of the most amazing people I've ever met in customer service. Always a warm welcome, few good laughs and most of all super professional in any way. She is always there to help you out and make sure you are well taking care of. Lena is outstanding and the very very best here.

Lena helped me move in! She was awesome. Reservation was online and super easy. Thanks all!

Lena has been an amazing manager here holds the door open for me everything she sees me she's a great help here

Lena was very helpful and kind and an amazing manager

Great service, Lena was fantastic.

Lena and Kim. They both helped me so much with getting back in to my unit. They are the best!!!

Lena, was the most help I've ever had from anybody at any source facility I've never rented from she was polite courteous help me out very sympathetic with my situation did everything she possibly could even stayed late after hours too make sure that I was taken care of and that my stay here was going to be a good one. Since I moved she has seen me and come out to help and make sure that everything was going good not only here but in my life she's been such a wonderful and great blessing that I don't know what I would have done without her at the time I just want to say thank you to Lena and for everything she has done for me

Lena was awesome! Got the storage finally after 16 years. She was super friendly and helpful. She deserves a raise! 😉

Lena took care of all my needs and is very kind and easy to work with!

Lena is awesome and so helpful! Both she and Kim are incredibly helpful and kind! Five stars!!!!!!

Lena helped my wife move in today. She was very helpful on a very cold morning! Reservation was online and very easy.

Lena was so helpful every time I needed her!!

Lena is awesome that it blows my mind. She's super professional and helpful.

Lena was amazing! So kind and helpful too!

Lena is very professional and a great employee...she is very easy to talk to and makes time to listen to all my BS... She needs a promotion and a raise! I would give her a million stars if I could... She is so awesome!!!

Lena took great care of us!

Lena was very helpful in getting us moved in and refunding us for the lock, thanks Lena!!

Lena was very friendly and helpful… I thought I had rented more than one unit but she was very kind to make sure that I only had one… thank you Lena!

Lena was a huge help with my storage unit today!

Lena always takes great care of me when I make a payment and she went the extra mile to contact me when I lost my glasses at the site. I greatly appreciate her professionalism and outstanding customer service.

Lena was very kind and thorough, very helpful!

Lena and Kim were very helpful. Got a larger unit for less cost. Lena remembered my name when I came back to ask questions and she made sure that i was not booked for insurance since I have homeowners. Than you so much for the help

Lena has excellent customer service and always takes the time to listen to my stories... if I could I would give her a million stars, but a promotion and raise she deserves!!!

Lena gives excellent customer service she always takes the time to hear my stories... if I could give her a million stars I would but I think she deserves a promotion and a raise!!!

I reserved a unit here and decided I didn't need it. Kim was absolutely amazing helping me out and being kind and patient with my confusing process. Thank you!

Lena is awesome and great perfect service thank you

Lena has done very well with custome service and getting everything done and paid out of auction status ...... thank you Lena.. so much

Lena was professional and took care of me well.

Lena take very Good care of me when I come in

Lena was amazing. She made sure that we got the right size unit and all extra items we would need to ensure our stores items would be taken care of.

Lena greeted me with a smile, was quick to assist me & made the check out/cancel need for rental of the storage unit simple & easy. Great Customer Service! Thank You Lena!!!!

Lena and Kim, great, really appreciate the help, over 18 month storage while build our new house. Thanks

Lena has excellent customer service skills and was exceptionaly helpful with all of my needs you are lucky to have her.

Lena was extremely helpful. Thank you!

Ian did an excellent job helping me find a unit to store my stuff. He was super helpful.

Great and friendly service. Would definitely recommend

Ian is great, a Washington local, pleasant conversation, and 20 years experience.

Kim and Lena were both extremely helpful and informative in renting out a storage unit. Quick and friendly service, and they were able to address all of my questions/concerns.

I would like to give a big shout out to Kim. My family moved our stuff over to Black lake public storage. Of course it was raining hard. The storage I reserved online was up a steep hill that the U-Haul we rented couldn't get up the hill. Kim was so kind and patient at first we couldn't find our rental she came to us immediately and then we realized couldn't get U haul up the hill. She got us into different unit same size and price that the U-Haul could access. Very professional. Good place we actually like these units better.

Lena is awesome. She answered all of my questions and took me step by step through the rental process.

Lena… Was fantastic. Just what I needed. A blessing.

Excellent friendly, knowledgeable, courteous, Ian

Kim was so friendly and helpful!! Give that girl a raise!!

Lena is amazing!!!!! She went out of her way to help me when I left my unit unlocked. She put a temp lock on and gave me a call. Makes me feel my belongings are safe! She's also super friendly and helpful aswell!

$1 for the first month and I only need the unit for up to 9 days - I feel great about the service I received and thrilled by this deal!!

Kim was super helpful getting everything set up. My mother and I appreciate you!

I love my 24 hour access storage. I can come and go as I please and the door is big. No squeezing into a small door to store and its huge! Has its own light switch and shares a cement ramp with other sheds...but only twice have I ever had someone try to use the ramp besides me. The staff are always sweet and check in to make sure things are secure. I even forgot some stuff outside once when I was tired, they had it safe for me the next day. You can't beat that. Not a fan of the elevator though. I recommend drive up access at least. You can't go wrong with that. Plus super easy access from hwy 101 and right next to Trader Joe's and Buffalo Wild wings, Petco, Walgreens, the old Top Foods/Hagan Nw Fresh, Sonic, Taco Bell, Five Guys, Big 5...Big Lots, El Sarape, the mall...definitely easy access to gas and pretty much everything you need when moving or moving storage facilities. 😋

Kim Went way out of her way to make sure that I had what I needed to today

Lena did an outstanding job of getting me set up with the unit I needed.

Lena and Kim are wonderful I just meet Kim and she sounds fantastic and Lena is friendly,professional and a wonderful person who goes above and beyond.

Lena and Kim were kind and great at communication. Smooth service.

Great service!!!

Confident and temp controlled location

Lena was a wonderful help getting me started on my new unit... thank you!

Lena did a great job getting me set up! Would come back again!

Lena was great

Lena, Helped me with check-in and locate my unit! She was absolutely perfect! The reason I rent at Public Storage - she deserves a raise!

Lena was great! She was helpful, knowledgeable and friendly.

Lina was very helpful, she is detail oriented.

Lena She is an awesome person and very helpful.ll

Lena was a dream to work with. Pay her more money! She deserves it!!

Lena. Great service, great communication. Very friendly

This place in the nicest way possible sucks ☺️

Everyone who works here had been extremely nice and very helpful. I'm so grateful.

Lena was awesome and very knowledgable...she needs a raise or promotion!

Best service ever with Lena And Sue was helpful.

This place made me nervous when I parked near the unit location & noticed that the perimeter fencing was damaged from people who have obviously been jumping the fence to get in, I don't think it was a way to get out, but who knows. Upon entering the building the lights on that side were all out making it hard to see in the hall & impossible to see inside the unit at all.

Lena was very helpful!

Lena* just wanted to thank her for her wonderful service and taking care of all my needs today!! Thank you so much for the amazing service!!

Lena, wonderful, professional. Thank you!

Lena was wonderful

Lena is the BEST! She goes above and beyond to make sure your experience is pleasant and just exactly what you need. I recommend this Public Storage to anyone who needs to store anything.

Lena Did a very nice job Helping me get started

Lena was incredibly helpful on move-in day. Very informative and went outside of her office to help me find my unit.

Lena was fantastic, great help… if I could give more stars I most diffidently would.

Lena did a fantastic job. The service was expedited and convenient. All of my needs were met.

I was helped by Lena who was super helpful, gave a tour and awesome tips for leasing a storage unit. Thank you.

Lena was a star at working through the system to find a rental space at a late moment. Big kudos to her for her thoroughness, expertise and very friendly demeanor. :)

Ian was great. Excellent customer service and a geniune good guy all around

Excellent customer service from Ian! Update: Had to rent a 2nd unit, excellent customer service from Tamra!

They like to add fees on If your a few days late and even go as far as putting liens on your stuff. Even during covid they will do this. Be careful with this sneaky company.

Ian was very, very friendly. Very good customer service.

Ian was super friendly & helpful. When my gate code wasn't working he pulled my info up & guided me on where to go and what to do. Thanks again!

Moved in yesterday. Ian was extremely helpful, friendly and knowledgeable. Great experience all around!

Ian was cool

Kayla's service was awesome, and a nice clean space!

My problem was resolved quickly and Sadie Parker was so very helpful.

The facility was sanitized and clean. The staff was very helpful, Sadie Parker was very knowledgeable and pleasant to work with.

Manager fixed issues. It's unfortunate that an extra step had to be taken but it turned out correct for all parties.

Lena is awesome.

Ian was cordial and made the renting process as streamline as possible.. Excellent service.

Kayla was all star in customer service

LENA!!! IS AMAZING so helpful.

We had just sold our home and had to move out by midnight. After moving the mattresses into storage I totally ran out of room OR SO I THOUGHT! Lena was amazing and helped me re-organize things where I actually had room to spare. She totally saved the day and couldn't have done it without her help. After all was said and done I finished my move with time to spare! Such incredible customer service and goes out of her way to help! Highly recommended! They make everything super fast and easy!!!

Lena did an excellent job helping me today

Lena did excellent!!!!! Life saver😊😊!!! I need a storage ASAP! And she helped me😊

Lena, Lena was fantastic to us! We give her a 20 star!! Thank you Lena! Dale and Linda Turner

Lena, took great care of me while placing a few request due to me being sick. She went above and beyond to make sure the request went to upper management. Fingers crossed the fees are reduced.

Lena was professional, helpful and courteously patient with walking me through the whole process. She's a KEEPER!!!!

Lena took very good care of me got me situated in no time was in and out !!! Thank you so much

Leana was very helpful and kind

Lena was excellent and compassionate/ professional

Lena was amazing! She helped me out so much. Thank you!

Lena was fantastic!

Lena. Great job!

Lena was very helpful in getting us into the unit, which their last of the size, but the placement of the unit we received was very awkward and almost inaccessible by car. Lena made sure we were happy by going out of her way to get us a unit at another facility that suited our needs better. Really really appreciate Lena and her hard work. THANK YOU for making today go just a bit smoother.

what is your rates for car storage?

Lena provides great service!

Lena she was awesome friendly and enjoyable to interact with.

Lena was awesome and very helpful!

Lena was great in getting me set up!

Great service, answered all the questions i had and explained the details of each step. Very pleased with the service that was provided by Lena

Lena she was professional. Got me a unit fast.

Lena totally took care of me! They made it so easy! Super fantastic customer service!!!

Lena was a huge help for us today. She greeted us at the gate and helped us get another unit in a convenient location as this one is. Having her their to help us today made our move go much smoother and we are very Thank ful to of had her help us today. Thank you, Julio Valencia

Ashley and Tamara took great care of us on very short notice! They were both very patient with my aged father (:P), explaining the process and paperwork in great detail. Tamara took us around the property and showed us all the storage spaces available until we decided on the best one for our needs. Thanks ladies! The people who work here really are great. They follow the rules sent down by their upper management and they've accommodated me for years now to the best of their abilities. Don't miss payments and you'll be fine. Given the way property taxes are rising like the tides lately, the company has to raise the rent every 6 months or so. I started to feel like there was no benefit to longevity here. But after almost six years renting here, I ran into the kind of snag that happens in a climate with mild weather, in an area with plenty of woods and natural beauty. I put an insurance claim in when I opened the door to find the place covered in mice and rat droppings, nests in my totes of clothing and dead rats in my boxes. I ended up throwing out 15 totes of stuff that was chewed and destroyed, and very little of it was covered by the vermin clauses. So it left me disappointed in the choices out there available to Public Storage in the way of insurance. Just when I was reconciling myself to just being sad about things and accepting the loss, I got a call. Apparently when I brought all of this to their attention, the folks at the office had been talking to the right people about it, managing to finagle me a little break that helped me to recuperate a lot of the cost of tossing out all that stuff the insurance wouldn't cover. I'm super grateful to this facility for working with me on a solution, for being customer-oriented and commiserating with me over everything. I'm not leaving the space, and will continue to be a customer for probably years to come. All in all, they've been great, but do make sure to pack your things in there (in any storage space) with a thought to the critters that may invade in spite of all efforts to keep them out.

Kayla was very friendly, professional and quite knowledgeable. She was a pleasure to work with. She was quite patient with me and my hard to understand speech issues. 110% kudos!

Lena was very helpful with our first time access to the storage unit. She went above & beyond. Great customer service and very hospitable. Also, the storage facility has very nice and clean units. Thank you Lena! You are the BEST!!! Especially since it was super cold & rainy out & you went out of your way to help us. If we could rate more stars we would. 😀

Lena was amazingly helpful with everything we needed

👍🏻👍🏻👍🏻

Lena was so helpful getting me set up with a great unit! Clean and friendly!

Public storage folks - I have been to several Public Storage businesses in the last 15 years, from Bremerton, Seattle, Tacoma, etc. I have never received the fabulous customer service that Lena gave me. She was friendly but professional, efficient yet attentive to my needs, and she exhibited tremendous clarity about the storage possibilities available to me. I say 5 stars + !!!! Customer service is hard to come by these days for whatever reason, so it was nice to come upon a young woman who knew how that drawing in business requires a certain skill set that she exhibits. I spent my entire career working in HR. She’s one of the good ones!! And by the way, I am over 65 and disabled and Lena was excellent in helping me regarding that. Marcia Schmitt

Lena did a great job of showing the space and setting me up with a unit. Very happy.

Lena was awesome its was the best rental experience

Lena helped me and was very nice!

Lena super GREAT

Lena is an outstanding representve! Everything went as smoothly as possible... She deserves a raise!!! Employee of the month!

Lena,,, was very clear , understanding, easy to work with

Lena. Everything is real fine linen professional and courteous and patient.

Lena was great! Professional and very helpful. Made the process easy for me. Thank you!

Lena was a great customer service rep

Lena is very kind and knows her stuff...she deserves a raise! PS is lucky to have her..

Lena was a pleasure to work with knowledgeable friendly and all around joy and she made the whole experience so much less stressful for me and almost Pleasant fun I will remember recommend her to anyone and everyone any opportunity I get and she deserves a raise

Lena was excellent, very sweet and helpful!!

Lena took care of us in a time of need absolutely recommend her

Lena has gone above and beyond in making sure everything was to my satisfaction!!! Recommending her for employee of the month!

Lena great job fast and easy thanks

Lena took very good care of me and even helped me carry out my boxes

Lena went above and beyond and made feel important. She addressed all my concerns and has made sure I will recommend this site to my friends and family.

I had an amazing experience Lena was so helpful and informative and made the whole thing easy!

Lena was professional, friendly and made my rental quick and easy. Enjoy seeing her when I come in to make payment and check unit.

Wow! Excellent service, changed the unit to our preference and we got in today instead of over the weekend. This is a great organization. Lena is our "employee of the month" nominee!

Lena at the Black Lake Public Storage facility went out of her way to help us get just the right unit to fit our needs. She is friendly and accommodating (rushed back from her lunch to meet with me). Thumbs up Lena!

Lena went above and beyond expectations! I needed help finding a larger storage space and she gladly helped me. She's a great person and Public Storage representative...a true asset for any business! 💫💫💫💫💫 Thank you so very much, Lena Barb Stone

Lena was fantastic and truly help me get a unit and bless to have had her her to service me!💚💚

Lena went above and beyond to help me get what I needed. Helpful, professional, friendly service!

Lena was extremely helpful and friendly. She solved a problem for us without question. She's the best!!!!

I have had a storage unit at this location for several years. I needed a larger unit and Kayla helped me find one that is larger, more convenient, and will fit my needs. She was helpful, went above and beyond in helping me, was professional, caring, and very patient. She should be treated as a valued and treasured employee. This location is convenient, safe, and has been a great place to store my belongings. I have always been satisfied with the facility, the employees, and the location.

Shout out to Lena at the Public Storage on Black Lake Blvd in Olympia, WA. Amazing customer service, friendly & efficient, super helpful. Thank you for everything!

Lena was absolutely amazing! I love her personality and beautiful customer sevice! She was amazing😂😂💯💯

Lena was excellent she provided the best service I've received since I've moved to washinton.

Lena is awesome. A great help!

Lena took very good care of me. Very friendly and helpful.

Lena gave me such awesome service she is very nice and friendly... She even recommended a damp check and reminded me about auto pay... great employee!!!

I take back what I said about the ladies here being so nice! I’ve had this unit since February and have paid every month. Last month I forgot and so when this months was due I was told that my storage was up for auction because I had a past due balance. I didn’t have the money at once because it was now at two months so I paid the past due and finally worked it out so I could pay the rest on the 20th and be fine and caught back up. Before coming to that agreement we were asked if we “could borrow the money from a family member or someone or get a payday loan to pay the balance before the 20th” then also after said agreement I was still receiving phone calls and emails that I needed to pay and my unit was going to auction. Then when it came time to pay they added on more late fees to my remaining balance so when I came to pay it was about 50$ more than what the paper said I had to pay that I walked out with. They are real nice to bring you in but you miss a payment and they turn shady really quick.

I found exactly what I needed right away! Thanks to Lena I was able to get a good storage unit and the right cover for my couch to stay nice clean. Lena is very friendly and good to talk to. Hope more get to do business with her soon!

I finally got a bigger place and moved my stuff out of storage (5 years). Lena was a huge help in resolving my account. Allison was very courteous and laughed nicely at my sad humor. All aspects of the rental were well covered. She was great about showing me the space and ensuring I had the proper space for my needs. And, she was also good about making sure I got the available special rates.

Brittney was an amazing help today!!! She made transfering my unit simple and easy she was even able to put me in a unit close to my old one allowing the transfer that much more hassle free. Thank you Brittney for your great service.

Wonderful customer service from Kayla! Friendly, efficient, and safe. Very communicative. Highly recommended!

Kayla was awesome gave me a good deal her service was amazing she also said as a joke I could have her dog all around great service do recommend talking to her personally cuz she was amazing an cracked jokes the whole time

Kayla and Lena were so awesome! Love them

I had a few storage units in my lifetime but this one rates all due to an unexpected transfer and move Sadie Kayla n Ashley 3 women who can make things in life a lot less stressful and make sure that your personal belongings remain safe and protected very knowledgeable on the job willing to go that extra mile when you need assistance! Thank you ladies for all you do and might I add a smile to boot even when someone yelling at them they managed to calm them down and all is well! Great place to store your precious belongings!

LOVE ASHLEY!!! She is super helpful and very experienced in her work. Love when I need to come in and I see her and know she will be able to handle any issue I have... THANK YOU ASHLEY

First time renting a storage and Ashley was so helpful from the very first day I reserved online to our move in date. Her customer service went above and beyond during our process. She truly made the experience so smooth and was so patient with every question. I truly felt at peace and know our things are in a trusted safe place. I would recommend this business for your storage needs. I truly appreciate her help and her service. 10/10. Thank you Ashley!! You are awesome.

My monthly rental rate was raised about 20% within six months, that’s quite a bit more than a cost of living increase. When we first moved our things there the gate didn’t work, they had to let us in twice. When we moved our things to a less expensive storage facility the gate worked to get in but we couldn’t get out. We called for help but no one returned our call. Finally my 140 lb. wife went over and shoved the gate open manually leaving us questioning the security. Before we moved to a cheaper location we found mice or rat droppings over everything. We had a 10X20 enclosed, unheated storage area. Good luck.

Very professional , courtesy , helpful , and pleasant service!!! *****

Absolutely fantastic staff and the facilities are pretty nice! Very lucky to have called this place out of all the other storage places in the area. Feel my belongings are safe and for the service they provide the prices are fair.

Great service! Couldn’t be happier!

It was great! Kayla is awesome

Sadie was great! super helpful

Ashley and Kayla where very helpful, no stress.

Lena has been informative and very friendly!

Lena was absolutely amazing, great service!

James was awesome

Max was great

Public storage is heartless and could care less about people. I came across hard time and was late on paying my bill..i begged for 2 more days ..i would be recieving my firs first paycheck from a new job. 2 days 48 hours. I told then i would pay additional late charges .. Whatever they wanted. They refused and auctioned off 30 years of memories ..my childrens baby pictures my dead grandmothers vase.. Then sent me a bill... I was in tears.for weeks over these loses...please do not give them your business..they will not work with you..they are real life monsters..if you do choose to do business with them please be careful do not believe or trust them..good luck

Ashley was great!

Too expensive and staff is never present to help with issues.

Max was great and helpful

Decent facility with friendly and helpful staff. In fact Ashley is kinda hot...

Great service, in and out with ease!!! Thank you Ashley!!!

The staff is very accommodating and helpful

Max and Sawndra were extremely helpful and p kml pleasant to work with.

We rented a unit today and I have to say Juanita was awesome. She had us in and out ready to go super fast and she was uber pleasant...

Easy peasy

Ashley was the extremely helpful during our move with coordinating our arrival and rental. Thank you!

I keep coming back here and I'm always pleased with the service i get. This time Juanita was super nice and helpful!

Ok

Great customer service. Max was alot of help

Max & Juanita are awesome and very helpful!