Public Storage Self-Storage Units at 1618 Black Lake Blvd SW, Olympia, WA

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Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
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5'x5'Online only price$ 40/moSmall 5'x5'- Upstairs/elevator
$ 40/mo $47Best Price Label -
5'x5'Online only price$ 42/moSmall 5'x5'- Inside unit
- 1st Floor
$ 42/mo $49Best Price Label -
5'x10'Online only price$ 47/moSmall 5'x10'- Inside unit
- 1st Floor
$ 47/mo $56Best Price Label2 units left! -
5'x10'Online only price$ 50/moSmall 5'x10'- Upstairs/elevator
$ 50/mo $59Best Price Label -
5'x5'Online only price$ 56/moSmall 5'x5'- Outside unit
- Drive-up access
$ 56/mo $66Best Price Label1 unit left! -
10'x25'Online only price$ 74/moParking 10'x25'- Uncovered parking
$ 74/mo $87Best Price Label1 unit left! -
7.5'x10'Online only price$ 83/moMedium 7.5'x10'- Upstairs/elevator
$ 83/mo $97Best Price Label -
5'x15'Online only price$ 102/moMedium 5'x15'- Inside unit
- 1st Floor
$ 102/mo $120Best Price Label1 unit left! -
10'x10'Online only price$ 116/moMedium 10'x10'- Upstairs/elevator
$ 116/mo $136Best Price Label1 unit left! -
10'x10'Online only price$ 116/moMedium 10'x10'- Inside unit
- 1st Floor
$ 116/mo $136Best Price Label1 unit left! -
10'x20'Online only price$ 160/moLarge 10'x20'- Inside unit
- 1st Floor
$ 160/mo $189Best Price Label1 unit left! -
10'x15'Online only price$ 161/moLarge 10'x15'- Outside unit
- Drive-up access
$ 161/mo $190Best Price Label1 unit left! -
10'x20'Online only price$ 192/moLarge 10'x20'- Outside unit
- Drive-up access
$ 192/mo $225Best Price Label1 unit left! -
10'x25'Online only price$ 204/moLarge 10'x25'- Outside unit
- 24 Hour access
$ 204/mo $240Best Price Label1 unit left! -
12'x30'Online only price$ 291/moLarge 12'x30'- Outside unit
- Drive-up access
$ 291/mo $342Best Price Label1 unit left!
Nearby Self-Storage Locations
Self-Storage Near Olympia
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
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Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Southwest Olympia Storage Units Near US 101
This Olympia Public Storage, located at the intersection of U.S. Route 101 and Black Lake Boulevard, is a great place to find a great selection of affordable self storage rentals.
A quick drive from I-5, South Westside apartment dwellers can clear out some space in a crowded living room or bedroom with the help of a 5x10 storage unit to hold extra boxes, bulky winter clothes, skis, snowboards and kayaks.
A little extra storage space can go a long way for local businesses. Companies in and around Capital Mall can use a 10x20 storage unit to keep the workplace clutter-free by storing extra office furniture, supplies or crates of inventory nearby.
Homeowners near Burbank or Goldcrest who are getting ready for a major home renovation can use a 10x30 storage unit to pack the entire house up, including large furniture, mattresses and appliances.
Indoor storage units and outdoor storage units come in a handful of different sizes, giving customers plenty of choices of cheap storage units. For car storage, truck storage or motorcycle storage, there are outdoor rental parking spaces as well as enclosed, covered parking spaces too. There are also spaces big enough for RV storage and boat storage.
This location also features a manager who lives on site.
Surrounded by the pristine waters of south Puget Sound and lush, sprawling nature in every direction, Olympia continues to be a highly desirable destination in the greater Seattle area, attracting new residents and new businesses every year. If a growth surge ever means space is suddenly lacking, call on this Public Storage in Olympia to lend a hand with a variety of storage solutions.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 606)
The manager Kim was so pleasant to deal with and professional and courteous. I feel she listens to my needs and what I was looking for. She got me set up with exactly what I wanted!
Ian was so kind and accommodating. I would definitely recommend it's just nice. It's nice to do business with professional friendly and courteous people. Kim was amazing too
Excellent service thank you ian.!!!
Kim was amazing. Made process super quick and easy. Gave me all the details and I'm super pleased with the service I got. This is my forever storage place now
Hey. Ian and Kim were so awesome. Very helpful and facility very clean.
Easy and helpful! I originally rented a unit that would’ve been difficult to back out of with a long trailer but planed to make do, upon hearing this Kim helped change my unit to a far more accessible one for my needs at the same rate! She was very helpful in showing me the layout of the property and how to access my unit, the halls are clean and easy to navigate, and the trollies helped a ton with moving! The first day after I filled my unit, I forgot to put a lock on, the next day Kim put a temporary lock on so my belongings would be safe till I was able to lock it myself. Very kind, quick, and helpful service!
Kim set me up with a unit and was extremely helpful, polite, and professional. The rates are fair and I would recommend their business.
Great service from Ian at Public Storage! Thanks for making it easy
Ian and Kim were Absolutely Awesome!! And completely helpful!! I recommend this facility it's clean and very secure. A+ all around
It was fine with Ian
If I could. Give you a star. Rating of 10 I would. Excellent service. By Kim and Ian. Thank you for all your help.
Everything can be done on kind. My lock was on my storage unit.
Kim and Ian were great, they showed the place, went over the details, great service
Ian went out of his way to measure the unit for us! It was hot, they were busy and he didn't get flustered. THANK YOU Ian!
Kim is awesome. Always so friendly and helpful. Pleasure to work with and I will always store here simply because of her! Thanks Kim!
The customer service here is GREAT! Ian was extremely friendly and helpful in providing me with the storage I needed to fit my needs. He went above and beyond.
Worker named Ian provided great service and helped me find what I needed. Great worker and better service!
Ian provided great service to get into our unit and get started with our storage !!! Yea!!!
Ian was a great help with transferring me to another unit! He even helped me take down some cobwebs cause I have arachnophobia lol.
Ian was very helpful for my first time moving!
Ian was great. 5 star service for sure.
Ian the manager was a pleasure to work with. The facility itself is both excellent in condition and available space.
Boyfriend and I have a 5X5 and just got a 10X10. Deciding whether to keep both or not.
Goodday experf afìve start
Ian was great, informative, and quick. Satisfied with the service here.
Kim helped us change units today. She went above and BEYOND to be so helpful! The units are clean She was amazingly kind, helpful and cheerful. We will always use this Public Storage. Thank you Kim!!!
Nice and clean place. Kim was very helpful and welcoming!
Kim, the Manager, was exceptional. She made it her mission to get us all situated. She was fantastic. We have the highest regard for her and how she does business. She's a keeper.
Ian was great helping us get the perfect size for our unit he is so sweet and nice
Thanks Kim!
Excellent customer service. Despite the obstacles we faced, Ian was great in doing everything he can to make our experience as smooth as possible. Thank you so much Ian for all your help.
Awesome service from Ian!
Ian was so very helpful, and very charismatic! He made things very easy to understand :)
Ian and Kim were fabulous to work with setting up my storage needs!
Always there when ya need it good old storage private do it yourself friendly if your still wanting the isolation from covid remnants everything accessible online and easy!
Friendly and fast!
Ian - Was absolutely amazing help!!!
Moving is never fun and this move was especially hard/unpleasant for our family. Kim listened to our issues. She offered very helpful/useful assistance and was very pleasant to work with. Highly recommend her facility and working with her.
Although the space is very nice and clean and perfect for my needs, it was/is the helpfulness of Ian and Kim that was so great.
Kim at the Black Lake Public Storage location she is very helpful and knowledgeable about any questions I have. She is a very pleasant person to deal with when coming into the office and helped me set up my online account. It's a pleasure to see her when I got into the Black Lake location she is a great asset to the company 5 ⭐⭐⭐⭐⭐ service.
Ian was very helpful and thorough. He knew I was in a hurry so he got me in and out without missing a step.
Kim is awesome very friendly too notch customer service. Highly recommended
Kim was very helpful when I needed to change my lock
ian good customer service
5 star service from ian! Thank you!
Had a very good experience here. Staff are friendly and helpful.
Very friendly and helpful with everything!
Amazing service with Ian
Ian and brain are great !!!!
The experience was easy and painless. Ian was great!
Ian was super helpful getting us moved into a bigger unit. It was a great relief for a smooth move during a really stressful time.
Very fun and friendly and helpful. He was there when I needed help getting my unit. Thank you
Very helpful explaining the policy and safeguarding my information. Thank you so much Ian and Brian.
Ian was very helpful to show me around and help me understand the prices
Ian was great and found me a drive up unit
Ian was incredible and proved that customer service is paramount to a successful business in a small town. I recommend that you book your storage unit in person. The staff will happily show you your unit before you sign a contract. Ian went out of his way to accommodate our needs.
Great experience with this storage place. The staff is awesome and very informative. Looking out for their customers best interest and down to the point with everything needed. I will rent here before anywhere else.
Best customer service ever. Highly recommend for the deals and helpful staff! I thought it was going to be a headache getting storage but Kim really made the process easy and went above and beyond for me.
Ian. took care of me very well. Very professional and knowledgeable. Thank you so much. Very cool guy... very personable...
Kim at Public Storage was absolutely wonderful helping out me and my sister and that convinced me that this would be the right place for me at this time. Thank you Kim.
Do you have any climate controlled stprage
Process was quick and easy and Ian did a great job explaining how the process was gonna work and the pricing of the unit. Appreciate how convenient it all was!
Ian was very patient and thorough. He answered questions and went above and beyond. Great service in person and on the phone.
Kim is an amazing employee, and makes coming to this facility worth while! Thank you Kim for making our day!
I spoke with Ian last night, and decided I needed a larger unit today and he was amazing showed me too and we took the larger one. I just want to let you know that he did an awesome job with us today and I will definitely recommend a friends thank you and have a good day
Kim is amazing! Very helpful and was able to find something to meet my needs. Great customer service and super sweet. If you want great customer service talk to Kim, she is amazing.
Kim was very nice and extremely helpful
Kim was very nice and helpful! Thank you Kim!
Ian was very helpful and made getting a storage unit extremely easy and simple.
Ian was helpful and polite and made the whole process super easy. Unit seems just fine. So far all good!
I have used this facility before and great people!!!!!!!
Ian was so nice and help up use out really nice guy we would of given him 10 ⭐️ but they don't have that here so I'm stuck with 5 ⭐️ he the sweet and 100% recommend this place
Thankyou Kim for helping me with my concerns and having such a good experience
Super friendly informative and professional. I worked with Kim to get all setup with my unit here. Kim was a delightful to work with. She helped me finalize the unit size and ensured all my details and paperwork was solid. Later in the month I worked with Kim again when I realized would be storing more then I had initially thought. Kim guided me through the transfer process so I was all prepped when I came in to work with Jessica to make the transfer complete and update my contract. Jessica made is easy sign out of my old unit and into my new unit! I have been very pleased with everyone's professionalism and diligence at their job they also have gone above and beyond with taking pride in the facilities. Feels super secure and positive place to store!! Oh yeah thanks to Ian too you rock as well!! ;) Thank you for your help.
Kim's very helpful very informative on information for the business she actually helped walk around and showed me the units which were very clean yeah I like that Kim's responsibility to the place is very respectful he very nice very decent person to work for or with actually I'd recommend hiring her more and give her a raise she deserves more money
I had a great move in experience. No complaints there! However, a couple months after moving in, they raised my rate 41% without so much as an email saying they were doing so. When I called, they told me they had sent a letter (to an old address). Not sure why I wasn’t notified by email too (we live in the 21st century after all). Either way, I went with them for the lower rate, and to have it increase so massively, so soon after move is unacceptable. I’ll pick another company now. Never going back.
Attendance in the office were super helpful and patient. They helped troubleshoot an online issue which was keeping us from being able to rent the proper space. Once it was sorted out they were around kind and efficient and getting us access to the space we needed. I absolutely recommend this public storage.
Ian was extremely helpful and friendly. Great experience all around.
Great customer service
Ian gave wonderful customer service and made the whole process simple and painless.
Excellent customer service from Ian. He called me right away after i made the reservation and he was available to show me the unit shortly. I highly recommend renting at this location. Thanks Ian
Ian worked with us today, moving me into a new unit. He had wonderful customer service and made sure we were happy with our space before we left. It is a wonderful location and a great unit! Very excited to work with Public Storage!
I went to this place. They have the best customer service I ever experienced in my life. Ian the store manager will go above and beyond to make sure your satisfaction and need are met. I definitely recommend this place in the area.
Great help from receptionist!!!
Such lovely workers that help the customers as much as possible! 5 stars everyday!(:
Kim and Ian they are great person they helped me as usual .. the service is beyond expectations.. I love to deal with public storage I recommend this place to store all your things Thank you
Ian was absolutely great at helping me secure the unit He went above and beyond his duties. !!👍🏽👍🏽
Ian and the other folks provided great service, app is super convenient. Thank guys!
Great help from Ian! Difficult situation and he was a great help.
Kim is awesome sauce!!
Best customer service experience I’ve encountered in a very long time! Thank you, Kim!!! I’d give you 10 stars if I could!!
Kim was very helpful with reserving a unit on Father’s Day. I appreciate her professionalism and recommend anyone looking to rent a storage unit to reach out to Kim at black lake. Thank you again for all your help!
Kim was amazing on my moving day! I had already had a few bumps in the road when I arrived. Kim went above and beyind the call of duty, helping get me squared away with my unit. She provided incredible service!
Have been trying to pay our bill 2 separate time when it's supposed to be open and there was no one in the office to pay so know I have to pay a late fee please get on to your employees about being on time if I would have waited for someone to be in the office I would have been late to work this is not ok
Kim was an excellent help well we were moving our stuff she made sure everything was going smoothly every step of the way and made our storage experience as stress free as possible!!!
Kim was very kind and helpful in helping us locate our storage unit and assisted us with a dolly and carrying boxes into our unit! Thank you Kim!!
Ian, incredible customer service in helping me transfer from his location to another. Thanks Ian!
SOOO nice to get GREAT customer service ANYWHERE these days..and this was my day. Ian {at the desk) is professional and friendly. Great asset to the company and this location! Thanks again!
Ian was great
Service was excellent!
Ian was super helpful and extremely pleasant to work with. A huge upgrade from my past experience here!
Ian he was the best.
Ian and the entire team have been absolutely lovely, providing helpful advice and support over the phone and in person. They made my move to Olympia so much easier. Not sure what I would've done without them! Thank you!!!
The service here is outstanding. When I walked in I was greated with a smile and a warm welcome by Kim. She was able to answer all of my questions and explain everything to me with great patience. She showed me around the facility and made sure I was able to use my codes and explained the mobile app.
The elevator doesn't work
Fast and easy Ian was professional
As strange as it is to compare them, this is one of it not the best and nicest public storages I have had to panic put things into. There was an error in planning and they did all they could and more to square us up and handle the situation. Kim took care of us and more. Excellent service!!!
Got what I needed swiftly, explained clearly by Ian. Can recommend.
Kim was very curious and helpful.. I would definitely do business with her again
I was help by Ian and he Was very professional and friendly excellent service and very professional very recommended this employee and recommend the spot
Ian was a great help Can you even help me to get the app set up on my phone
Ian was very helpful and had a cheerful disposition
DO NOT PUT YOUR STUFF IN THIS STORAGE UNIT! My husband and I have had a small unit here for about a year and a half. We don't check on it often as it has seasonal things and other misc items that are being held while we are house hunting. After our wedding we planned on putting the decor in there until we are able to sell it. When we arrived everything seemed normal but our key was not unlocking our lock. The employee on site came back to see if there was anything she could do but ended up saying a unit right next to ours was broken into and rifled through about a month and half ago. The man was cutting locks and replacing them with staged locks so nobody could tell which ones were broken into. Since nothing was stolen from the mans unit he did not file a police report. The building did not even notify us that their was a possible break in to our unit. We were told the manager would be in the next day to cut the lock and we requested to be called when they arrive so we can be with them when the lock is cut. The next day I did not receive a call and eventually called in myself to be told the manager already opened the unit without a call. Once we arrived we immediately saw our unit was destroyed and our bikes, camping gear, and many other more important priceless childhood memories were stolen. We were then told they 'think' they know who did it and kicked them out but still did not file a police report because they had no proof. The manager then told us the auctioned off his unit soon after. All without even telling us, so we could have been on top of it earlier or even seen if he was holding the stolen goods in his unit. There are many other units that also were never notified, there reasoning being they 'didnt want to cause panic'
Amazing staff, always very helpful and friendly. Lena is especially helpful and makes the moving and storage process significantly less stressful!!!
Lena does a fantastic job. No complaints at all. Wonderful to do business with.
Lena and Kim, thank you.
Good experience
Lena was awesome today! She was very polite and friendly and went above and beyond to help me!
Lena did an awesome job setting us up with our new storage unit.
Lena took great care of my needs! 👍🏻
Lena did a great job ! Very helpful 5 stars !
I needed to change my move in date. Lena quickly got it changed for me and made sure I had access. Thanks so much!
Lena is awesome to work with. Thank you for your time and effort.
Lena always has a friendly face and adatude every time I come in. She is extremely helpful. And doesn't hesatate to do whatever it takes to answer any questions or problems that may arise. Even staying late if needed. Her smiling face and attitude is comforting and makes you feel like you're part of a family. It's refreshing.
Ian was super helpful
Lena is one of the most amazing people I've ever met in customer service. Always a warm welcome, few good laughs and most of all super professional in any way. She is always there to help you out and make sure you are well taking care of. Lena is outstanding and the very very best here.
Lena helped me move in! She was awesome. Reservation was online and super easy. Thanks all!
Lena has been an amazing manager here holds the door open for me everything she sees me she's a great help here
Lena was very helpful and kind and an amazing manager
Great service, Lena was fantastic.
Lena and Kim. They both helped me so much with getting back in to my unit. They are the best!!!
Lena, was the most help I've ever had from anybody at any source facility I've never rented from she was polite courteous help me out very sympathetic with my situation did everything she possibly could even stayed late after hours too make sure that I was taken care of and that my stay here was going to be a good one. Since I moved she has seen me and come out to help and make sure that everything was going good not only here but in my life she's been such a wonderful and great blessing that I don't know what I would have done without her at the time I just want to say thank you to Lena and for everything she has done for me
Lena was awesome! Got the storage finally after 16 years. She was super friendly and helpful. She deserves a raise! 😉
Lena took care of all my needs and is very kind and easy to work with!
Lena is awesome and so helpful! Both she and Kim are incredibly helpful and kind! Five stars!!!!!!
Lena helped my wife move in today. She was very helpful on a very cold morning! Reservation was online and very easy.
Lena was so helpful every time I needed her!!
Lena is awesome that it blows my mind. She's super professional and helpful.
Lena was amazing! So kind and helpful too!
Lena is very professional and a great employee...she is very easy to talk to and makes time to listen to all my BS... She needs a promotion and a raise! I would give her a million stars if I could... She is so awesome!!!
Lena took great care of us!
Lena was very helpful in getting us moved in and refunding us for the lock, thanks Lena!!
Lena was very friendly and helpful… I thought I had rented more than one unit but she was very kind to make sure that I only had one… thank you Lena!
Lena was a huge help with my storage unit today!
Lena always takes great care of me when I make a payment and she went the extra mile to contact me when I lost my glasses at the site. I greatly appreciate her professionalism and outstanding customer service.
Lena was very kind and thorough, very helpful!
Lena and Kim were very helpful. Got a larger unit for less cost. Lena remembered my name when I came back to ask questions and she made sure that i was not booked for insurance since I have homeowners. Than you so much for the help
Lena has excellent customer service and always takes the time to listen to my stories... if I could I would give her a million stars, but a promotion and raise she deserves!!!
Lena gives excellent customer service she always takes the time to hear my stories... if I could give her a million stars I would but I think she deserves a promotion and a raise!!!
I reserved a unit here and decided I didn't need it. Kim was absolutely amazing helping me out and being kind and patient with my confusing process. Thank you!
Lena is awesome and great perfect service thank you
Lena has done very well with custome service and getting everything done and paid out of auction status ...... thank you Lena.. so much
Lena was professional and took care of me well.
Lena take very Good care of me when I come in
Lena was amazing. She made sure that we got the right size unit and all extra items we would need to ensure our stores items would be taken care of.
Lena greeted me with a smile, was quick to assist me & made the check out/cancel need for rental of the storage unit simple & easy. Great Customer Service! Thank You Lena!!!!
Lena and Kim, great, really appreciate the help, over 18 month storage while build our new house. Thanks
Lena has excellent customer service skills and was exceptionaly helpful with all of my needs you are lucky to have her.
Lena was extremely helpful. Thank you!
Ian did an excellent job helping me find a unit to store my stuff. He was super helpful.
Great and friendly service. Would definitely recommend
Ian is great, a Washington local, pleasant conversation, and 20 years experience.
Kim and Lena were both extremely helpful and informative in renting out a storage unit. Quick and friendly service, and they were able to address all of my questions/concerns.
I would like to give a big shout out to Kim. My family moved our stuff over to Black lake public storage. Of course it was raining hard. The storage I reserved online was up a steep hill that the U-Haul we rented couldn't get up the hill. Kim was so kind and patient at first we couldn't find our rental she came to us immediately and then we realized couldn't get U haul up the hill. She got us into different unit same size and price that the U-Haul could access. Very professional. Good place we actually like these units better.
Lena is awesome. She answered all of my questions and took me step by step through the rental process.
Lena… Was fantastic. Just what I needed. A blessing.
Excellent friendly, knowledgeable, courteous, Ian
Kim was so friendly and helpful!! Give that girl a raise!!
Lena is amazing!!!!! She went out of her way to help me when I left my unit unlocked. She put a temp lock on and gave me a call. Makes me feel my belongings are safe! She's also super friendly and helpful aswell!
$1 for the first month and I only need the unit for up to 9 days - I feel great about the service I received and thrilled by this deal!!
Kim was super helpful getting everything set up. My mother and I appreciate you!
I love my 24 hour access storage. I can come and go as I please and the door is big. No squeezing into a small door to store and its huge! Has its own light switch and shares a cement ramp with other sheds...but only twice have I ever had someone try to use the ramp besides me. The staff are always sweet and check in to make sure things are secure. I even forgot some stuff outside once when I was tired, they had it safe for me the next day. You can't beat that. Not a fan of the elevator though. I recommend drive up access at least. You can't go wrong with that. Plus super easy access from hwy 101 and right next to Trader Joe's and Buffalo Wild wings, Petco, Walgreens, the old Top Foods/Hagan Nw Fresh, Sonic, Taco Bell, Five Guys, Big 5...Big Lots, El Sarape, the mall...definitely easy access to gas and pretty much everything you need when moving or moving storage facilities. 😋
Kim Went way out of her way to make sure that I had what I needed to today
Lena did an outstanding job of getting me set up with the unit I needed.
Lena and Kim are wonderful I just meet Kim and she sounds fantastic and Lena is friendly,professional and a wonderful person who goes above and beyond.
Lena and Kim were kind and great at communication. Smooth service.
Great service!!!
Confident and temp controlled location
Lena was a wonderful help getting me started on my new unit... thank you!
Lena did a great job getting me set up! Would come back again!
Lena was great
Lena, Helped me with check-in and locate my unit! She was absolutely perfect! The reason I rent at Public Storage - she deserves a raise!
Lena was great! She was helpful, knowledgeable and friendly.
Lina was very helpful, she is detail oriented.
Lena She is an awesome person and very helpful.ll
Lena was a dream to work with. Pay her more money! She deserves it!!
Lena. Great service, great communication. Very friendly
This place in the nicest way possible sucks ☺️
Everyone who works here had been extremely nice and very helpful. I'm so grateful.
Lena was awesome and very knowledgable...she needs a raise or promotion!
Best service ever with Lena And Sue was helpful.
This place made me nervous when I parked near the unit location & noticed that the perimeter fencing was damaged from people who have obviously been jumping the fence to get in, I don't think it was a way to get out, but who knows. Upon entering the building the lights on that side were all out making it hard to see in the hall & impossible to see inside the unit at all.
Lena was very helpful!
Lena* just wanted to thank her for her wonderful service and taking care of all my needs today!! Thank you so much for the amazing service!!
Lena, wonderful, professional. Thank you!
Lena was wonderful
Lena is the BEST! She goes above and beyond to make sure your experience is pleasant and just exactly what you need. I recommend this Public Storage to anyone who needs to store anything.
Lena Did a very nice job Helping me get started
Lena was incredibly helpful on move-in day. Very informative and went outside of her office to help me find my unit.
Lena was fantastic, great help… if I could give more stars I most diffidently would.
Lena did a fantastic job. The service was expedited and convenient. All of my needs were met.
I was helped by Lena who was super helpful, gave a tour and awesome tips for leasing a storage unit. Thank you.
Lena was a star at working through the system to find a rental space at a late moment. Big kudos to her for her thoroughness, expertise and very friendly demeanor. :)
Ian was great. Excellent customer service and a geniune good guy all around
Excellent customer service from Ian! Update: Had to rent a 2nd unit, excellent customer service from Tamra!
They like to add fees on If your a few days late and even go as far as putting liens on your stuff. Even during covid they will do this. Be careful with this sneaky company.
Ian was very, very friendly. Very good customer service.
Ian was super friendly & helpful. When my gate code wasn't working he pulled my info up & guided me on where to go and what to do. Thanks again!
Moved in yesterday. Ian was extremely helpful, friendly and knowledgeable. Great experience all around!
Ian was cool
Kayla's service was awesome, and a nice clean space!
My problem was resolved quickly and Sadie Parker was so very helpful.
The facility was sanitized and clean. The staff was very helpful, Sadie Parker was very knowledgeable and pleasant to work with.
Manager fixed issues. It's unfortunate that an extra step had to be taken but it turned out correct for all parties.
Lena is awesome.
Ian was cordial and made the renting process as streamline as possible.. Excellent service.
Kayla was all star in customer service
LENA!!! IS AMAZING so helpful.
We had just sold our home and had to move out by midnight. After moving the mattresses into storage I totally ran out of room OR SO I THOUGHT! Lena was amazing and helped me re-organize things where I actually had room to spare. She totally saved the day and couldn't have done it without her help. After all was said and done I finished my move with time to spare! Such incredible customer service and goes out of her way to help! Highly recommended! They make everything super fast and easy!!!
Lena did an excellent job helping me today
Lena did excellent!!!!! Life saver😊😊!!! I need a storage ASAP! And she helped me😊
Lena, Lena was fantastic to us! We give her a 20 star!! Thank you Lena! Dale and Linda Turner
Lena, took great care of me while placing a few request due to me being sick. She went above and beyond to make sure the request went to upper management. Fingers crossed the fees are reduced.
Lena was professional, helpful and courteously patient with walking me through the whole process. She's a KEEPER!!!!
Lena took very good care of me got me situated in no time was in and out !!! Thank you so much
Leana was very helpful and kind
Lena was excellent and compassionate/ professional
Lena was amazing! She helped me out so much. Thank you!
Lena was fantastic!
Lena. Great job!
Lena was very helpful in getting us into the unit, which their last of the size, but the placement of the unit we received was very awkward and almost inaccessible by car. Lena made sure we were happy by going out of her way to get us a unit at another facility that suited our needs better. Really really appreciate Lena and her hard work. THANK YOU for making today go just a bit smoother.
what is your rates for car storage?
Lena provides great service!
Lena she was awesome friendly and enjoyable to interact with.
Lena was awesome and very helpful!
Lena was great in getting me set up!
Great service, answered all the questions i had and explained the details of each step. Very pleased with the service that was provided by Lena
Lena she was professional. Got me a unit fast.
Lena totally took care of me! They made it so easy! Super fantastic customer service!!!
Lena was a huge help for us today. She greeted us at the gate and helped us get another unit in a convenient location as this one is. Having her their to help us today made our move go much smoother and we are very Thank ful to of had her help us today. Thank you, Julio Valencia
Ashley and Tamara took great care of us on very short notice! They were both very patient with my aged father (:P), explaining the process and paperwork in great detail. Tamara took us around the property and showed us all the storage spaces available until we decided on the best one for our needs. Thanks ladies! The people who work here really are great. They follow the rules sent down by their upper management and they've accommodated me for years now to the best of their abilities. Don't miss payments and you'll be fine. Given the way property taxes are rising like the tides lately, the company has to raise the rent every 6 months or so. I started to feel like there was no benefit to longevity here. But after almost six years renting here, I ran into the kind of snag that happens in a climate with mild weather, in an area with plenty of woods and natural beauty. I put an insurance claim in when I opened the door to find the place covered in mice and rat droppings, nests in my totes of clothing and dead rats in my boxes. I ended up throwing out 15 totes of stuff that was chewed and destroyed, and very little of it was covered by the vermin clauses. So it left me disappointed in the choices out there available to Public Storage in the way of insurance. Just when I was reconciling myself to just being sad about things and accepting the loss, I got a call. Apparently when I brought all of this to their attention, the folks at the office had been talking to the right people about it, managing to finagle me a little break that helped me to recuperate a lot of the cost of tossing out all that stuff the insurance wouldn't cover. I'm super grateful to this facility for working with me on a solution, for being customer-oriented and commiserating with me over everything. I'm not leaving the space, and will continue to be a customer for probably years to come. All in all, they've been great, but do make sure to pack your things in there (in any storage space) with a thought to the critters that may invade in spite of all efforts to keep them out.
Kayla was very friendly, professional and quite knowledgeable. She was a pleasure to work with. She was quite patient with me and my hard to understand speech issues. 110% kudos!
Lena was very helpful with our first time access to the storage unit. She went above & beyond. Great customer service and very hospitable. Also, the storage facility has very nice and clean units. Thank you Lena! You are the BEST!!! Especially since it was super cold & rainy out & you went out of your way to help us. If we could rate more stars we would. 😀
Lena was amazingly helpful with everything we needed
👍🏻👍🏻👍🏻
Lena was so helpful getting me set up with a great unit! Clean and friendly!
Public storage folks - I have been to several Public Storage businesses in the last 15 years, from Bremerton, Seattle, Tacoma, etc. I have never received the fabulous customer service that Lena gave me. She was friendly but professional, efficient yet attentive to my needs, and she exhibited tremendous clarity about the storage possibilities available to me. I say 5 stars + !!!! Customer service is hard to come by these days for whatever reason, so it was nice to come upon a young woman who knew how that drawing in business requires a certain skill set that she exhibits. I spent my entire career working in HR. She’s one of the good ones!! And by the way, I am over 65 and disabled and Lena was excellent in helping me regarding that. Marcia Schmitt
Lena did a great job of showing the space and setting me up with a unit. Very happy.
Lena was awesome its was the best rental experience
Lena helped me and was very nice!
Lena super GREAT
Lena is an outstanding representve! Everything went as smoothly as possible... She deserves a raise!!! Employee of the month!
Lena,,, was very clear , understanding, easy to work with
Lena. Everything is real fine linen professional and courteous and patient.
Lena was great! Professional and very helpful. Made the process easy for me. Thank you!
Lena was a great customer service rep
Lena is very kind and knows her stuff...she deserves a raise! PS is lucky to have her..
Lena was a pleasure to work with knowledgeable friendly and all around joy and she made the whole experience so much less stressful for me and almost Pleasant fun I will remember recommend her to anyone and everyone any opportunity I get and she deserves a raise
Lena was excellent, very sweet and helpful!!
Lena took care of us in a time of need absolutely recommend her
Lena has gone above and beyond in making sure everything was to my satisfaction!!! Recommending her for employee of the month!
Lena great job fast and easy thanks
Lena took very good care of me and even helped me carry out my boxes
Lena went above and beyond and made feel important. She addressed all my concerns and has made sure I will recommend this site to my friends and family.
I had an amazing experience Lena was so helpful and informative and made the whole thing easy!
Lena was professional, friendly and made my rental quick and easy. Enjoy seeing her when I come in to make payment and check unit.
Wow! Excellent service, changed the unit to our preference and we got in today instead of over the weekend. This is a great organization. Lena is our "employee of the month" nominee!
Lena at the Black Lake Public Storage facility went out of her way to help us get just the right unit to fit our needs. She is friendly and accommodating (rushed back from her lunch to meet with me). Thumbs up Lena!
Lena went above and beyond expectations! I needed help finding a larger storage space and she gladly helped me. She's a great person and Public Storage representative...a true asset for any business! 💫💫💫💫💫 Thank you so very much, Lena Barb Stone
Lena was fantastic and truly help me get a unit and bless to have had her her to service me!💚💚
Lena went above and beyond to help me get what I needed. Helpful, professional, friendly service!
Lena was extremely helpful and friendly. She solved a problem for us without question. She's the best!!!!
I have had a storage unit at this location for several years. I needed a larger unit and Kayla helped me find one that is larger, more convenient, and will fit my needs. She was helpful, went above and beyond in helping me, was professional, caring, and very patient. She should be treated as a valued and treasured employee. This location is convenient, safe, and has been a great place to store my belongings. I have always been satisfied with the facility, the employees, and the location.
Shout out to Lena at the Public Storage on Black Lake Blvd in Olympia, WA. Amazing customer service, friendly & efficient, super helpful. Thank you for everything!
Lena was absolutely amazing! I love her personality and beautiful customer sevice! She was amazing😂😂💯💯
Lena was excellent she provided the best service I've received since I've moved to washinton.
Lena is awesome. A great help!
Lena took very good care of me. Very friendly and helpful.
Lena gave me such awesome service she is very nice and friendly... She even recommended a damp check and reminded me about auto pay... great employee!!!
I take back what I said about the ladies here being so nice! I’ve had this unit since February and have paid every month. Last month I forgot and so when this months was due I was told that my storage was up for auction because I had a past due balance. I didn’t have the money at once because it was now at two months so I paid the past due and finally worked it out so I could pay the rest on the 20th and be fine and caught back up. Before coming to that agreement we were asked if we “could borrow the money from a family member or someone or get a payday loan to pay the balance before the 20th” then also after said agreement I was still receiving phone calls and emails that I needed to pay and my unit was going to auction. Then when it came time to pay they added on more late fees to my remaining balance so when I came to pay it was about 50$ more than what the paper said I had to pay that I walked out with. They are real nice to bring you in but you miss a payment and they turn shady really quick.
I found exactly what I needed right away! Thanks to Lena I was able to get a good storage unit and the right cover for my couch to stay nice clean. Lena is very friendly and good to talk to. Hope more get to do business with her soon!
I finally got a bigger place and moved my stuff out of storage (5 years). Lena was a huge help in resolving my account. Allison was very courteous and laughed nicely at my sad humor. All aspects of the rental were well covered. She was great about showing me the space and ensuring I had the proper space for my needs. And, she was also good about making sure I got the available special rates.
Brittney was an amazing help today!!! She made transfering my unit simple and easy she was even able to put me in a unit close to my old one allowing the transfer that much more hassle free. Thank you Brittney for your great service.
Wonderful customer service from Kayla! Friendly, efficient, and safe. Very communicative. Highly recommended!
Kayla was awesome gave me a good deal her service was amazing she also said as a joke I could have her dog all around great service do recommend talking to her personally cuz she was amazing an cracked jokes the whole time
Kayla and Lena were so awesome! Love them
I had a few storage units in my lifetime but this one rates all due to an unexpected transfer and move Sadie Kayla n Ashley 3 women who can make things in life a lot less stressful and make sure that your personal belongings remain safe and protected very knowledgeable on the job willing to go that extra mile when you need assistance! Thank you ladies for all you do and might I add a smile to boot even when someone yelling at them they managed to calm them down and all is well! Great place to store your precious belongings!
LOVE ASHLEY!!! She is super helpful and very experienced in her work. Love when I need to come in and I see her and know she will be able to handle any issue I have... THANK YOU ASHLEY
First time renting a storage and Ashley was so helpful from the very first day I reserved online to our move in date. Her customer service went above and beyond during our process. She truly made the experience so smooth and was so patient with every question. I truly felt at peace and know our things are in a trusted safe place. I would recommend this business for your storage needs. I truly appreciate her help and her service. 10/10. Thank you Ashley!! You are awesome.
My monthly rental rate was raised about 20% within six months, that’s quite a bit more than a cost of living increase. When we first moved our things there the gate didn’t work, they had to let us in twice. When we moved our things to a less expensive storage facility the gate worked to get in but we couldn’t get out. We called for help but no one returned our call. Finally my 140 lb. wife went over and shoved the gate open manually leaving us questioning the security. Before we moved to a cheaper location we found mice or rat droppings over everything. We had a 10X20 enclosed, unheated storage area. Good luck.
Very professional , courtesy , helpful , and pleasant service!!! *****
Absolutely fantastic staff and the facilities are pretty nice! Very lucky to have called this place out of all the other storage places in the area. Feel my belongings are safe and for the service they provide the prices are fair.
Great service! Couldn’t be happier!
It was great! Kayla is awesome
Sadie was great! super helpful
Ashley and Kayla where very helpful, no stress.
Lena has been informative and very friendly!
Lena was absolutely amazing, great service!
James was awesome
Max was great
Public storage is heartless and could care less about people. I came across hard time and was late on paying my bill..i begged for 2 more days ..i would be recieving my firs first paycheck from a new job. 2 days 48 hours. I told then i would pay additional late charges .. Whatever they wanted. They refused and auctioned off 30 years of memories ..my childrens baby pictures my dead grandmothers vase.. Then sent me a bill... I was in tears.for weeks over these loses...please do not give them your business..they will not work with you..they are real life monsters..if you do choose to do business with them please be careful do not believe or trust them..good luck
Ashley was great!
Too expensive and staff is never present to help with issues.
Max was great and helpful
Decent facility with friendly and helpful staff. In fact Ashley is kinda hot...
Great service, in and out with ease!!! Thank you Ashley!!!
The staff is very accommodating and helpful
Max and Sawndra were extremely helpful and p kml pleasant to work with.
We rented a unit today and I have to say Juanita was awesome. She had us in and out ready to go super fast and she was uber pleasant...
Easy peasy
Ashley was the extremely helpful during our move with coordinating our arrival and rental. Thank you!
I keep coming back here and I'm always pleased with the service i get. This time Juanita was super nice and helpful!
Ok
Great customer service. Max was alot of help
Max & Juanita are awesome and very helpful!
Max was super helpful and made the process quick and easy.
Ashley and Jaunita were very helpful, they made our rental quick and easy!
Great price and great staff. Very clean
Max helped me get into my new storage unit very quickly and painlessly. The current 50% off discount helped with my budget tremendously. Would recommend to anybody.
Received assistance setting up my rental unit from Ashley who was wonderfully helpful, patient and informative. Good deal for storage space too!
Great customer service by Max . Very nice and extremely helpful! Very passionate about the work he does and that was obvious.
Ashley and Adam hands down were the best people to work with! Ashley was awesome when I first moved in, super friendly and awesome customer service. Unfortunately I had to call Adam under not good circumstances in relation to a family emergency and had to have the lock cut off my unit ASAP so I could move out of it. Adam was super nice and even came down the next morning from Renton to make sure my lock was cut off and I could have access to my unit. They definitely made moving out a Breeze in a very chaotic time. If I'm ever in Olympia again I would definitely rent from them.
David was very helpful and respectful. Top their service and Ashley is a gem. Best storage hours and price in Olympia.
David was wonderful, clear about policies, friendly, and helpful!
Very friendly and helpful.
We still use these people and havent had an issue once since we pay our bill ontime
Sawndra and Ashley were amazing!!!! Much help and very understanding. Appreciate it you two!!
Thanks to Ian and Adam for all your help. It’s been a pleasure doing business with Public storage. I would recommend this location to store all your important property.
Ashley was a perfect example of how great customer service is done. Kind, professional, knowledgeable. Is a pleasure working with her!!
I love their prices and I love them
Christina was extremely helpful and we were in and out in a very short time! Thank you!
This is the second time I have used this location and both times the service and security was great. Both Ashley and Christina helped me select the right size storage unit, gave me great tips on using it, and were always available to answer my questions. The security was excellent and I had no worries on leaving my items in storage for months at a time.
Great service from Ashley, thank you for making it easy and cost effective!
Boyh sawndra and ashleys great. Good service
Juanita was great. Helped me get a great unit at a great price. Was lucky they had the second month free on special.
Ashley was great! Found me exactly what I was looking for.
Ashley is amazing! Real fun to work with.
If i could give Ashley the property manager 100 star rating i would. I got the best rate and service in Olympia. She called me promptly after i had set my same day move and was able to accomodate my immediate needs with a smile. I highly recommend using this public storage as it's a great location and speedy process. Mahalo Ashley
I needed a space to dump my effects in the middle of March and there was some sort of promotion. I didn't use the space at all, as moved to a new residence quickly. It would have been useful. The actual space looked as though it was constructed out of wood dredged out of a river but the price was affordable. Ashley was helpful and I felt better about the place after talking to her. I'm going to drop off the keys and see what happens.
Great customer service from Ashley. Was in a rut needed somewhere quick and by looking online got an incredible deal. Thank you so much Ashley.🙂🙂🙂🙂🙂
Ashley was amazing and explained everything in detail. She deserves 5 stars!
Their security disappoints.my storage unit was robbed. When we originally rented the space we were told the broken gate would be fixed in a week or so. We didn't immediately put a lot in storage and thought it would be okay because the gat would get fixed. We were doing a major remodel and when the time came we completely moved out of our house. The garage was used for construction purposes so we put almost everything in storage. Two days later it was robbed. They had never fixed the gate. They offered no compensation. We used insurance to cover the loss but we didn't know how much we had lost because we could go through everything until we moved back home. I found out the gate had been broken for 6 months. They didn't even close it at night by hand. They did not add a security guard to cover the gated entrance. They did nothing and made no recourse.
Ashley @ 27021 was amazing and helped me find the perfect plan that worked for us. This was actually the cheapest rate in thurston county; def pleaded with this service.
Ashley was so amazing! She made the experience worth the extra time we took. In the beginning I wasn’t sure what size I’d need she showed me multiple available units until we found the one which met my needs. Very good people skills and aim to please the customer. Also I was impressed seeing her go through the buildings to do a security check. Definitely would recommend this facility to anyone looking to store belongings!
Tamara was super helpful and informative. Clean unit and not musty smelling like others. Excellent customer service!! Highly recommend.
Very nice service from Ashley she was great thank you!
When is the next time for a public auction
Ashley was super nice and a huge help to get all of my storage needs taken care of. She’s the best!! Would definitely work with her again!
Great service Tammy, thanks for the extras.
Ian was a great person have help us set up for a unit today. I would always recommend my friends and family to come here because of the great service we received today. Thank you pubic storage!
Always cheep
Ashley was very friendly and professional .. great customer service!!!
Ashley was alot of help getting us a new unit. I would recommend this place to to anyone. Ask for Ashley.
The manager Ashley is so nice and helpful! A pleasure to deal with.
Great service from Tam
The customer service I experienced here was amazing. Ashley was very helpful and walked us through the entire process, even helping us settle on a smaller unit that was just the right size. The unit was well lit, clean, and mold free. Its Washington so it gets a little moist, I would suggest spending the $20 at walmart and getting 2 of the 4lb tubs of damp rid to avoid any damage to your things from moisture. Overall really good experience.
Easy to get a unit (online). Super easy and fast to then visit/set up everything. Tam and Ashley are great! Very nice and helpful. Location is nice and the actual facility is a little old, sure, but does its job in keeping your stuff safe, secure and weather protected. Plus it's right next to a Trader Joe's and Buffalo Wild Wings, could not be more ideal.
Ashley was very helpful and very insightful on my new experience into the world of storage ☺☺☺
Ashley helped us get our storage space established with ease, even around the intense rain storm going on around us. Even had towels brought to help us dry off after walking long enough there to be drenched upon our arrival. Highly recommend their wonderful customer service skills :D
Ashley was AWESOME!!! She made this move super easy!
Tam did an excellent job. Friendly and informative. The price on boxes and tape is reasonable. The place is clean and well kept.
I got a great price on my unit and the staff was very nice.
Great service, clean facility, easy access. Everything I want in a storage unit. Ashley was wonderful and made getting into a storage unit fast and easy.
Just rented unit from Ashley today, she is wonderful. Extremely friendly and informed. I highly recommend. I’ve used other companies and this one is by far the best, and Ashley is the biggest part of that.
Tammy was very Professional and the manager Ashley
Just recently moved out of there to find a dead mouse and two live mice in my boxes
Tammy and Ashley were amazing and super helpful! They were super friendly!
Friendly and helpful.
Ashley is well informed and helpful and great to work with.
Great prices. Ashley was a great help in getting us the unit we needed.
Ashley and the rest of the staff were so helpful. The price was right and the location perfect!
Ashley is awesome she explained everything to me and I will recommend this storage facility to all my friends and family
I was planning on renting a storage unit and it was easy and fast Ian helped me out so now I'm renting one XD
Great place for storage needs an easy to get too right off the freeway
Ashley was pleasure to deal with, very friendly and helpful!
Clean facility and friendly staff!!
I'm an out of state student who desperately needed storage to prepare for an after graduation move. Ashley, who was the new location manager, was a fantastic help in assisting me with finding the perfect storage unit for my things. Also, I only had to pay $1 for my unit due to a promotion deal going on this month! Great staff and perfect location.
Good office ladies but pricey
Kristina was very helpful and willing to show me around. Thank you!
Most awesomeness place ever friendly staff
Kristina and Karen were great in helping me pick the right size storage and they are very friendly and helpful.
Do you have parking for car storage
Kristina was awesome! She really helped me out!!
KRISTINA AND JUANITA GAVE VERY GOOD SERVICE. ONE DIDN'T HAVE WHAT I WANTED, THE OTHER DID. AND I GOT VERY GOOD SERVICE AND I APPRECIATE AND JUST WANT TO COMMEND THEM ON THERE SERVICE.
Shy was great!
Brian was great
Cost to much money.
Sam was amazing and very helpful and she explained all info very thoroughly. I've to other sites and she was so nice compared to the other places I checked out. I have also rented here in the past and I think she was the nicest one so far. I'm glad to have decided to come to Public Storage. Thanks Sam and Public Storage for making me feel like I'm not just some customer. HAPPY HOLIDAYS!!
Kristina, offers great customer service. Really happy with my experience.
Kristina and Sam are great. Easy, quick and affordable storage!
Kristina and Sam were very informative and were able to answer all the questions I had.
Sam and Erica did a gteatvjob showing me the unit and explaining everything. Both were friendly and informative
Sam and Erica were fantastic! They were friendly and made the move in process very smooth. Thank you!
Sam and Kristina we're extremely helpful and very professional, will be looking to say hello on visits.
Kristina and Sam were super respectful and pleasant. Very nice expiriance
Sam was awsome she was did a great job super friendly.
Sam helped me find the unit and she was the sweetest most helpful person I've encountered in a long time! Thank you so much Sam!
Sam was very helpful get an awesome job made it so much easier for me and I give her the highest recommendation ever best person you have working for you and her name is Sam
Sam helped me find the perfect for my needs. She was super friendly and helpful. She answered all of my questions and concerns with professionalism and friendlyness. She was awesome and the storage units look great and easily accessible.
Sam and Amanda were quite helpful
Very disappointed. I stored my things here for about 3 months and when I got a place Ian seemed really nice and asked if I wanted to prorate my next month's rent to the 6th but I would need to have it out by the 6th. I thought great! So the 6th comes around and I get my things out at 630 because I work, the office is closed so I give him a call. No answer. He calls me back 3 days later and says since I didn't get my things out by the end of the business day I now have to pay the full next month's rent even though the storage unit it empty! Now I get there are policy but he never stated a time it needed to be out. So I'm pissed! I'm a single mother of two and was not anticipating this bill now it's storage payment over rent...seems like there should be certain exceptions sometimes. Also called customer service to see if there was any sort of payment plan I could set up...nothing and she was very hardened to my circumstance.
I came in to this location just price shopping for a storage locker. Brian was really hlepful. He even showed me the type of locker I would be using. When I'm ready to move I will be using the services here for sure!
Can you store a small motor home?
Brittany met us at the front office. I am disabled and she was kind enough to offer me a chair as standing is difficult. She explained all the available items I would need for my storage like the plastic for the floor and a cover for my mattress and something to keep the air quality from dampness. She also took the time to pull out the golf cart to haul me around. Now that is terrific service. After looking over the storage we drove back for the paperwork and Bingo she knows her stuff. What i thought was actually surprising was her constant smile and how well she explained everything to me. She never rushed us and as doing the paperwork she answered all my questions even the silly ones I asked. My friend Vera who is going to help deliver my things was quite taken by Brittany and how knowledgeable she was of the company. She said. she would also give her 5 stars. I must stay giving stars is nice but when you find someone who actually cares about her theywork for and actually shows that to the customer she deserves much more than stars. I am glad I choise Public Storage in Black Lake for my storage facility and I am happy to have Brittany in charge of the company. I am posting this on Twitter and facebook as well as my friend Vera who is doing the same just to let people know there are great people and businesses out there who actually care for your needs. THANKS BRITTANY FOR A GREAT DAY.
Brittany gave me 5 star service today and helped me understand what to do when I move out. She asked me how it was going and she answered my questions. Thank you!
Visited the premises on Black Lake Blvd looking to rent a storage unit. Reasonable rent but no promotional offers as opposed to the ads on their website. Caitlyn was professional and provided key information. Good customer service. Update: Looked for a storage unit and placed on wait list, I was pleasantly surprised to hear back. Brittany demonstrated excellent customer orientation, was informative, patient & very courteous despite busy Office. She answered all our questions, assured to help us find an alternate location if unit unavailable, suggested storage solutions and enabled quality experience for us at Public Storage. Fortunately, we found a good unit for us. Thank you Brittany!
Employees are very helpful and fast. Location is great. However, the facilities have deteriorated. My unit does not have a leakproof ceiling. The main gate is often in need of repair and one of the coded building doors appears to have been tampered with and damaged so that it doesn't shut. Who wants to pay for an insecure storage facility?? **After 2 weeks, still not fixed. I vacated my unit.
Samantha was amazing and helped me find the perfect storage unit. She was honest and fun and so so amazing in my time of need thank you so much!!! Sunglasses....
Brittany was helpful and nice thank you
Sam was amazing and super helpful to my dad and made the moving process easier. You rock Sam! #sunglasses
Sunglasses thank you Sam & Brittney for your kind assistant with my rental
Brittany was excellent on closing out my storage unit
Brittany has amazing customer service skills. I would recommend anyone to use Public Storage on Black Lake Blvd.
Brittany help us today. She had positive energy and great customer service. She was so informational' i really enjoyed her energy.very helpful.. Thank you Brittany.. #FireWork
Samantha helped us today and made what could have been a really difficult situation much better. I can't recommend them enough, and it was all because of her!
The person I worked with, Sam, was kind, helpful, and friendly
Sam and Juanita were very friendly and professional, they helped me get set up with the unit I had in mind in no time at all! The rates are reasonable and the people are helpful I highly recommend this facility.
Perfect service today! Brilliantly and smoothly worked with me to get everything done. Managed to make a complicated process enjoyable. Sam - staff member- was awesome! Quality customer support greatly appreciated
Came here for the first time today an my experience was awesome :) Kristina helped insure me that my belongings would be safe an fit in the unit I chose. Will definitely come back here if I need storage again
Just rented with Kristina!!!!! She was absolutely amazing and extremely helpful!!!!
Kristina and Sam gave me great customer service their knowledgeable and friendly I couldn't ask for better customer service I highly recommend them to anyone.
Juanita was extremely friendly, helpful, and knowledgeable. I was working on closing out the unit I had, and could not remember any of my information (thank goodness for my license). Juanita made sure that she was preemptive with supplying me the information I needed (like gate code, and timeline) and made sure all of my questions were answered in doing so. Juanita is extremely friendly, and should I ever need to rent a unit again, I will make sure that I do so with Juanita!
I recently moved from Florida and needed a sizable storage unit, Juanita helped me to find the right space and set everything without added hassle. Juanita was extremely helpful and patient. Totally recommend Juanita and Public Storage!
I've moved around a lot in the last decade and this was by far the best experience I've had. Juanita, the manager, was so friendly and helpful and the process was so quick! I will definitely recommend this place to anyone who needs a storage unit or moving stuff!
Sam have me the best device today!
Sam and Juanita helped me today find a unit :)
Rip offs. Make you purchase insurance on your unit and say its state law. Seem to be out to take peoples in its the first chance they get. Slum place to rent. Advertise one price but when you rent, their fees etc increase the amount almost double! Beware of this place and their affiliated locations.
This is a five star review, because Juanita is very patient and takes the time to explain everything to her customers. Very friendly and straightforward. A++
Kristina was very helpful and everyone is always super nice!! I love coming here and chatting with the ladies whenever I pay my bill :)
Juanita was amazing and patient with me! Super amazing will totally come here again in the future! ^.^
Juanita was super amazing! Totally awesome moving stuff today and she boosted my mood by 100% also the price is awesome for how big it is
Paula is the best! So helpful & friendly!
Thanks Cory and Brittany
Great location and Juanita is a fantastic manager. I have been at this location for 2 yrs and since she has taken over as manager she has been consistently nice. If your looking for a storage solution this is a fantastic location.
Alisha and Juanita were amazing!! Very accommodating as far as the location of the unit I rented. Will be back and recommend to friends.
Juanita Dahl was our service representative--I had the best experience from the moment we walked in the door. Juanita was polite, professional, helpful, knowledgeable and very personable. I will definitely recommend this location to anyone I know looking for the best place for their storage needs!!
Juanita was friendly and helpful and made finding a unit that works for us a breeze.
Paula was such an amazing help telling me everything I would need to make sure my belongings were protected and made sure I was aware off all that was going into what I was paying so I didn't leave questioning the details of the price. She showed me my unit to make sure it was the size I needed. Very friendly! Thank you!!
Super easy! I recently moved here and needed a place to store my extra bed and stuff while we rent...Juanita was very friendly and helpful and made everything super easy! Great job to this location!
Juanita was a big help! Thank you!!!
Great customer service! Been renting for a couple months now. And Juanita is awesome! Always willing to give! 😊
Juanita was great and super helpful. Helped us picked the right unit size and is very sweet. Thank you
Juanita was amazing! She showed me various size units and helped me find the right size for my summer storage! Very informative and friendly! Thanks for all your help!
Juanita was very helpful and friendly on the phone. She was able to get a good deal for me and I appreciated her customer service.
Th to the sexy new momma Liz, congrats on your new baby. Ty for always, greeting me with a smile.
Paula is awesome! Went in to get a storage unit today and she was very welcoming and energetic. I definitely recommend this storage facility!
Worst possible place to store your things!! Damp, dirty, water damage, bugs, the customer service is absolutely the worst in 20 years of previous storage history, and the person at the counter had no empathy for circumstantial situations. Wanted to separate items from one storage into a second storage the same exact size, right next door, while I took half of the items out, and was told the price would jump almost $100 if I did so. I haven't been to the unit in over a year, I lost my keys, they wouldn't even cut it off. But they sure are quick to do so if you are even one DAY late! Not helpeful! Public storage is the worst anyways, but this place is the worst Public Storage out there by far!! If you can go ANYWHERE else, you should do it!!
This was my first experience storing my things somewhere and Juanita was so helpful. She explained things without being condescending, was personable while remaining professional, and helped make sure I was choosing the right size space for my needs. I would recommend her/this location to friends!
On the whole, I had a good experience. Juanita was a doll and very helpful and welcoming. I didn't like the fact that my first month's rent wasn't a dollar. This offer is sorta what lured me in but I guess I didn't pay close enough attention to notice that my unit didn't qualify. So that was sort of some rough prison sex I they dealt me at signing. And what is the deal with the mandatory storage unit insurance? Is this like 'Obamacare'?! Did he also pass the Affordable Storage Care Act?!?! But none of that is a knock on Juanita and with that unpleasantness behind us, I think this storage facility will serve me well.
Super helpful, Alisha was really nice and made the experience quick and easy.
Alice is awesome
I normally dread going to these places. Alison has changed my mind on that. Helpful, patient and very good at making you feel like your more than another customer. It also helps that the girl is beyond gorgeous. The prices are reasonable. As long as Alison is there i will be a loyal customer.
Worst storage facility ever.I HATE THIS PLACE!! Don't use this company. I have some very mean things to say about this place, but I'm not going to say it now. because I'm going to come back and write another mean review. Also.this place doesn't have heating and there is a place in lacey which is cheaper and has heating. just saying
Brittany and Juanita were fantastic and very helpful and friendly. I highly recommend this place!
Juanita was super helpful and VERY patient with my impatient kids :-)
I experienced great customer service from Brittany! She had a wonderful personality and was able to answer all questions and concerns with ease.
Aleasha and Juanita were great getting me all set up.
We were referred here from Brittany at the black lake location for the unit that suited us best, and Cassidy took great care of us here and answered all of our crazy questions. The storage unit has a tall ceiling and seems great.
Brittany was very helpful and friendly.
Juanita was great. Simple and quick. Got my unit and moved my things, with plenty of time to get home and watch the HAWKS WIN!
Lena and cassidy were extremely helpful! Thanks so much!
Lena and Cassidy
I've rented many storage units around Thurston County and my experience at Public Storage was fantastic. Juanita took great care of me by taking me through the rental process quickly yet thoroughly. I got my stuff stored for a good price with excellent service. I will definitely recommend them to my friends and other students.
Terrible customer service. Rude and unhelpful. Difficult to find the unit- cryptic numbering system. Awkward gate entry and code. Overall unpleasant.
Allison was incredibly helpful. Having a customer service based job in state government I appreciate when reps can anticipate your needs and provide you with above and beyond assistance to make sure you are getting the best experience possible. Allison completely meet this criteria!! Give this woman a promotion!!
Cassidy was very helpful in getting us set up with a storage unit. She provided excellent customer service!!! The prices are very affordable. I would recommend this facility.
Juanita Lena and Lindsay are customer service rockstars !
Great working with Josh and Lindsay! Wonderful service.
Normally getting a storage unit can be annoying and tedious, but this was not the case today. Juanita was amazingly patient with help my grandmother and I get a unit. She took her time to make sure that my granmother understood everything in that fine print and she also lent us her expertise to make sure that none of our boxes got damaged or destroyed. Juanita overall was just a very approachable and friendly person who made our whole situation today so much easier.
Lindsay was AWESOME! I had totally mucked up my reservation because I accidentally reserved a parking space at another location instead of a storage unit at the Black Lake Blvd location and Lindsay was super patient with me. I am totally clueless about this kind of stuff (I can't adult...at all) but Lindsay was informative, helpful, and clearly knew her stuff! She was also friendly and fun to talk to--it made the whole experience a lot less confusing and stressful for this over caffeinated Evergreen student. Also, major props to this girl for having such an awesome attitude half an hour before closing on a gorgeous Sunday afternoon. Thank you for the phenomenal customer service, it has made my moving process so much easier. Your boss should give you like...a year of paid vacation time. Thanks again Lindsay!
Scott and Leena do a great job
Allison was incredibly kind and helpful!
Allison was absolutely fantastic!! She was very helpful!
Allison knows what she's doin
Friendly service from Lindsay and great options!
Juanita and Liz where very helpful. I enjoyed the great customer service and beutiful smiles thanks so much.
Juanita has been so good to me, she has gone the extra mile for me She has awesome customer service skills and worked with me to make a really stressful situation better and she truly cares about customers and is truly helpful!! I am very grateful Juanita works here! She is honest and kind and has been working with me to make sure I get the right storage needs for my possessions. Juanita is truly an asset to your company!!! I am so impressed and pleased!!!
I had a very easy and helpful experience with Allison at the Black lake Blvd. Public Storage. She was very kind and courteous!
Alice & Lindsay did great!!!!
Juanita was super nice and accommodating, she showed me how everything worked and helped me through everything. If I need storage again, I will probably go with this company.
Scott was very helpful!
Great experience!
Juanita is wonderful! Great customer service! Thanks Juanita!
Your staff, Juanita & Justin were very friendly and courteous even though we arrived 3 min. before closing. Juanita paid close attention to every detail and answered all our questions without rushing us in any way. We appreciate her professionalism. Thanks for hiring skilled employees.
Lorraine was helped me and she was awesome
I went with a friend so they can a make payment. Lorraine was friendly and courteous.
Juanita was AWESOME! She was training somebody and was very polite the whole time! I suggest you use public storage. :)
Came in ten minutes before Juanita closed and she still helped us in a very kind way. We got what we needed and she explained everything very well. This is my first time getting a storage from here and I hope it's great just like the service Juanita gave us.
Lydia is awesome!!! Great experience :)
Lydia is a rock star, very helpful.
Juanita was very helpful, and sounds like she enjoys her job.
Juanita was awesome... walked us through it all. Made the storage process very easy.
lydia was awesome! thanks for your help!
Fit all my stuff in perfectly and Cassidy helped me get the right size!
I had to move suddenly in three days and Juanita saved the day! Her quick professional response to my needs got me the storage space that I needed, with zero stress. Thanks again Juanita!
Juanita is the best!! I called ahead a number of times during the stress filled week of packing and she was always available, helpful, and patient. She helped me better understand the entire process and I couldn't ask for more.
!Lydia is a rockstar!
the best service I have had at a storage.. friendly staff
Liz was great she was very nice she needs to work on her driving skills!!
Liz is a good worker
Had a great experience. Juanita was very nice and helpful. Would definitely use anytime I have storage needs.
Very reliable! I have rented here over the past 10 years with moves, and am doing it again as I sell my house and move again. Juanita helped me rent again today and she was amazing. I can always count on safe, dry storage and friendly help, no surprises with billing. strongly recommend them!
Liz helped me, never a bad experience, very helpful!!
It was great. Juanita
Liz Juanita and Jennifer are great!
Very good customer service! I always have fun paying my monthly bill and always seeing Miss Liz!!! :)
Liz was very helpful with setting up the storage unit that i was able to get. Affordable fast and easy.
Stored here for a few months. Had a great experience. Liz made it fast and easy.
Great customer service from Liz, she was exceptionally nice
Juanita was amazing to work with and very professional! She found us the perfect unit and was extremely fast getting paperwork done for us! :-)
Liz was very helpful and fast with service
Liz was an extremely nice and very professional young lady. She provided all the information with ease and it made for a very pleasant business encounter. Wish all businesses employees were as easy to communicate with as Liz. Thanks!!!
Liz was great showing the place and explained everything clearly.
My experience here was great and I appreciated everything Liz did for us. Very helpful.
Thanks Liz!
Rented my second unit here today, Justin and Juanita were helpful and pleasant to work with. Unit was clean and climate was comfortable. Recommended helpful products. All around fantastic service and expierance!
I came in there yesterday looking for boxes to help with my move. Liz was very polite and knowledgable about what size I should pack my items in. If Im ever in the area again and need supplies, i will definitely stop by here again.
Scott And Justin Are awesome!
I've had an awesome experience with public storage, they have helped me in many different ways and have made the transition of me moving so much easier. Liz especially has made things a lot easier than it should of have been. She went above and beyond.
Justin is a company asset. He has helped me many times while renting a storage room. He contacted me by phone letting me be aware that I didn't lock my unit correctly. A very friendly, professional, and helpful employee. Damon
Ive been coming in and out buying merchandise for a wk, Liz was very knowledgable about the items I needed. If I ever need to store anywhere, I will be back to see her.
Justin was very helpful and understanding of my needs. It felt like he was looking out for both Public Storage and the space I need. Thank you for the time to answer all my questions and make me feel important.
I went into Public Storage to buy some packing supplies and Justin was very helpful.
Liz greeted me and quickly found my already submitted online information. She made sure I had the right size space to fit my needs, and I did need to make a change after she showed me two spaces. She explained everything very clearly and completely. So...I was able to make a satisfactory decision and I have options should things change. The whole process was customer centered.
I had to move across the country to care for my Mom. Justin and Juanita with the help of their staff have made this a very positive experience. I have peace of mind so many miles away, because it doesn't feel like it. Someone is always right on task. Facility is very well maintained. A lot of care is given to you and belongings are secure. I have had some changes in access that went smoothly by telephone. I'm so glad I chose Public Storage in West Olympia. With this team on the job I have no worries. Thank you!
Liz was fantastic help today and got me all set up. Great personality too, which I love. Thanks for all your help.
Liz was nice and very helpful. Enjoyed the service that was provided
Liz was great in customer service . She was very informative
Juanita was great! Very courteous and friendly.
I was looking for a safe place to store some of my things, and this placebos definitely safe and the people who work there are incredibly nice and helpful. I had to move my things from a large storage unit to a small one, and it was free of charge! Juanita is fantastic! She is incredibly helpful and a wonderful lady. If you're looking for great service and a great conversation, this is the place to go.
Stopped in to pick up some moving supplies. Justin, was very helpful. He answered my questions about possible storage there. Thank you for all your time and help.
Friendly and professional service. Held a unit online and was contacted immediately to work out details. Units are clean, and well kept.
Excellent location and service from the staff!
Justin is the shiznit! Always a great help and friendly!!
I needed a rental unit for some small items. Liz was very helpful and attentive - she explained everything in an easy-to-understand way and made the process simple. Thanks Liz!
This place is disgustingly deceptive. On the phone they tell you the price is $38 a month, and that sounds really good, however, when you get there with all of your stuff they tell you that the State of Washington requires them to charge you $9 a month for insurance (a 23% price increase !). Then, to add insult to injury, the manager said that it was against the law for him to tell us about this charge over the phone because he is not an Insurance agent ! This sounds patently RIDICULOUS.
Liz...awesome. Thank you for your kidness. Your quick and complete job performance. You are amazing. Always With A smile...Come See her.
Great service. Thank you Justin.
the perfect mix of very bubbly and professional.
The Manager, Juanita, was very respectful, friendly and efficient. She was quick to respond to all of our questions even thinking ahead to answer questions before we asked. Excellent employee. Thank you.
I have been going to public storage for a few years now. I have delt with liz on multiple times and have always got a strait forward and honest awnser to all my questions. liz has made my experience at public storage worth coming back. liz has helped me from across the country assuring that she received my payments . I would RECOMMEND going in to see liz she will always do everything she can to help and she is quite easy on the eyes too!!!
This facility is clean and well taken care of. The customer service is always wonderful with efficiency, professionalism, and smiles every day.
Our company has used this Public Storage location for many years. The customer service is always top notch. Today when I had to make a change to the account the office was closed, but one of the employees went ahead and reopened the office to help. I would definitely recommend this location.
I highly recommend this storage facility. Very nice, helpful people working there, clean and secure.