Public Storage Self-Storage Units at 1618 Black Lake Blvd SW, Olympia, WA

Ian gave me 6 star service🌟🌟🌟🌟🌟🌟 He is the real deal. Really has a passion for his work!

This would be a one star if not for the staff being friendly. I have had a problem with billing every single month. The first few I had it on autopay on my credit card but their system wouldn’t work with the card. Last month it happened again for the third (?) time in a row and charged a late fee. I went over and switched it to my bank account and moved money. I said I was trying not to have to do that because I am paid the 3rd not 1st and didn’t want it going negative. I was assured it wouldn’t go negative and they would just retry after the 3rd if no funds. I was also told the $20 late fee would be held off until next month and could be paid then. They charged me the next day causing my bank account to go negative. I called and asked them to reverse it. They said they would. Never happened. In that same call she said she was removing the auto pay (I was going to suggest the same) just to be safe. It was not removed and my account went negative again because of them charging me on the first of this month. That is two times in less than 20 days. I go over and ask them to reverse the charge because it isn’t authorized for auto pay and I am not paid until the 3rd. The man working is nice and helpful and says he will. It is not for many many days. The third comes and the money is still not back so I figure he forgot. It still shows the charge from the 1st and because it isn’t reversed, I move on. I get an email saying I didn’t pay this month and have a late fee again. I go to look and it was refunded. It took a week. This billing issue is more of a headache that having the storage at my house and the fees from both ends are costing me almost as much as the unit itself. We will be moving our things back to my house ASAP.

Kim at public storage in Olympia made my storage rental extremely painless. I couldn't have asked for a more helpful representative of their company. Thanks Kim!

Just wanted to say thank you Kim I am so pleased to have unit at public storage , she kind heart women and took her time to personally see that my needs and wants were getting good service at public storage... Thanks Kim Tonya

Have been renting a unit for a few months now. The other day I had an issue come up, and the worker there (named Kim) went WAY above/beyond to help me out. I can honestly say that have not been this impressed with an employee of a business in a very long time. Shout out to Kim ✌️. Hopefully the company values her, bc I have a feeling that she probably gets job offers (or people trying to poach her) quite often. Public Storage (black lake Blvd location) gets 5/5 stars from me because of her. 👍

Came back after 6 months and the entire building (and my stuff) smell like mildew. No human on site to talk to, just a horrible corporate customer service line. What kind of Climate controlled storage is this? Edit to add: the manager finally calls me back days later and asks me to take down this review without any actual resolution. Nope! Run a business properly and you won't get bad reviews

Ian was absolutely amazing!! This was what customer service is all about. Very communicative. Excellent throughout. Very pleasant experience.

Your employee named Kim at black lake was so helpful I think she is a rock I give her an A plus when it comes to customer service

Ian was a pleasure to work with! Handled my interview with professional courtesy and I really appreciated his work!!!

Ian, awesome customer service!

We were able to rent our storage unit quickly and easily. Ian helped us and answered all our questions.

Ian and Kim were excellent, great customer service.

Thank you Ian for helping me and my man out to get this storage I appreciate the help customer service was great.

Ian was great helping orient me to the facility!!

Thank you Kim for helping me out to get all the information I needed for the incident u was very helpful i appreciate your help🙏🏽

Kim I heard u helped my brother out I’ll be getting a unit soon too since he had a great experience there looking forward to do business with this storage unit customer service sounds better than most other storages.

Thank you Kim for all the hard work u did for me I was in and out and gave me all the information I asked for thanks again Kim☝️

Thank you to Kim she really helped me out with this storage unit fr was willing to stay a lil later to help me out and get me the unit thank you 🤧☝️ A+ fr 12/10 work effort and customer service highly y recommend this spot 🫡

Ian was very hospitable, friendly & he fishes.... What else ya' want?

I've rented a unit at this location 2 times over the last 5 years. Both times I've been helped by a delightful man named Ian. He provided excellent customer service and was kind and had great jokes. If I ever need storage this is where I'll always go.

Kim is amazing and such a great help

Ian was super helpful now my storage is set.

Wonderful service! Ian was super helpful setting everything up

Thanks Kim!

Kim was extremely helpful

Before Black lake, I was not fond of Public Storage. It was mediocre, minimal service, etc. However, The manager, Kim, has single handedly flipped my opinion on its head. She was helpful and understanding. She went above and beyond to help us. She showed me that people are still dedicated to their work and helping people… I will be doing business here again.

Ian is a nice person and he helps me out when I come back all the and I think it's called the actual remembers it's me each time I come back so to me that's important to walk into some place and I know we are thanks for keeping them around Richard Peterson

Always awesome, Ian is amazing.

Thanks for the help!

Thank you Kim!!

Super job Ian. You were all we needed.

Amazing service from Ian!

Great service

Great timely service with Ian. He was very helpful.

Kim knows what's up helped me out and was very helpful and generous and being at work on the holidays ty :)

Went to my storage unit after several years, to find the most caring and helpful attendant there. I'd like to just say that Kim was very understanding and helpful to answering my questions and my needs that I have. She definitely surprised me and gave great customer service that other company's would rival about.

Ian and Kim were so helpful at this location and helped make accommodations for our unique move-in requests. Super communicative and friendly!!! 10/10 would recommend

Ian was super helpful and the place was super clean and easy to access. We needed to get into a storage place quickly and this was a breeze. Super appreciate Ian’s help and getting us in asap!

Recently my wife and I had to move out of our apartment and move our belongings into a storage unit. There was a gentleman there by the name of Ian who made our experience very delightful. You went out of his way to help us and even helped us back our moving truck down the driveway to our unit. He was very polite and answered all of our questions quickly. I was even having a bad day and this experience quickly turned it around. So once again, I would like to say thank you to Ian for being a great help to us. 5 stars is not enough for this 6 star employee.

I hate having to be the one to leave a bad review, but this storage lace has caused me a lot of unnecessary hardships today. I made my reservation online and planned to go into the office to pay and take a look at the unit before hand to make sure it was the right size and to familiarize myself with the property. I've had so I know that being lost and frazzled is not a good combo. I called the office around 4pm, no answer. I called three times and left messsges. I then went to the office at 4:30pm since I couldn't get a response . The website clearly states the office is open until 6pm. The office was dark and closed with no sign that gave a number nor informed me that there was someone working. Needless to say, I'm now stuck unable to get into my storage until morning and it's pouring rain . Now I have this problem on top of the already stressful move....

Kim was very helpful and renting a unit was quick!

My wife's aunt passed and we have been settling her affairs while we both maintain full time employment, care for my mother, and offer support for and to her relatives while still grieving ourselves. Without fully knowing our situation, Kim's customer service and genuine sincerity made this part of everything that has been daunting, that much easier. For your assistance & care on a day we needed it most.. Thank you, Kim.

Kim was wonderfully helpful! Very secure area.

Just want to say that I'm so lucky to meet this amazing person that she take care the problem on my daughter storage ...very professional and amazing person thank you so much KIM....

I was a bit clueless as to what I needed when I arrived, Kim got me the perfect sized unit, helped me with online setup. I could not of been more pleased with the level of service I received. I had been meaning to write a review for a while and was reminded yesterday when I visited and found her helping a customer a few units down picking up pieces to the largest box of Legos ever, that had spilled. She could have easily just walked on by, but didn’t! When I was leaving I stopped by the office, and guess who is sweeping up outside, you guessed it. I rarely see customer service to that level anymore. Great job Kim!

Easy, fast, and friendly service. Ian was fantastic- helped get everything set up with a smile and chat. Best choice.

Ian was very helpful and professional.

Mr. Ian was SUPER pleasant helpful knowledgeable and professional! He went over and beyond to help me rather it was answering my questions or showing me different units to help me find exactly what i needed!