probably one of the best experiences at public storage, i went from a space in california, to washington both amazing, but really connected with the person managing the property
great space! thank you
I came on ready to give in Your manger CieraGave me New Life ATtitude Thanks all of Public Storage
Great service think lady's name was Stormy but not 100% not good with names. Rented a unit on 11/22/24 the gal was friendly and super helpful and was able to assist with what I needed. Great job ! THANK YOU. Keep up the good work.
The manager is super perfect on handling clients, the services are excellent,and the place is so clean and well maintained,.
Ciera exemplified excellent customer service during my visit to public storage! I got such an excellent deal that I would recommend any of my friends to go to her!! Thank you Public Storage!!!!
Evin was a great help at the Lakewood Location, great customer service. Well appreciated
Great custom service very helpful was in and out fast with a new unit thanks you Cieara
I had an excellent experience at Public Storage, thanks to Ciera! She was amazing—super friendly, professional, and incredibly helpful throughout the whole process. Ciera took the time to answer all of my questions and made sure I was comfortable with everything before finalizing my rental. She really went above and beyond to ensure I had a smooth experience. If you’re looking for a reliable storage facility with top-notch customer service, I highly recommend Public Storage.
Stormy is GREAT she has an excellent customer service easy to deal with and answers all my questions. She has a wonderful smile explained everything she’s very professional the way she conducts business Also showed the unit I’m renting. I like it. I’m good to go. Stormy thank you so much.
Ciera did excellent job! And any questions you need call Ciera, she would answer any questions you need to know about the Public Storages!
EXCELLENT customer service! Clean safe place for your belongings 😊
Area is very well maintained and customer service was on point. It was our first time dealing with storage and Cierra did a great helping us.
Ciera did Excellent customer service!!! Very friendly & efficient!!!
My unit is super clean like the property and the Manager Cierra is so helpful and nice. I recommend this location and company over any other storage places. I feel confident my stuff will be safe!!!!
Ciera was incredibly helpful! Facilities clean and well kept.
Friendly fabulous
Ciera was wonderful to work with.
Ciera gave amazing customer service!
I came and got a storage and when the lady shower it to me I asked for and outside entrance so I could get things in and she told me I could come back the next day and have it switched. That it wasn’t a problem so I came back the next day to switch the Storage over at the appointment time that I set and then I was told that I couldn’t have an outside access one that there wasn’t any available, but I could get a bigger storage that was then going to cost me another $179 to get so I have a storage unit that I can’t fit my furniture in and I could’ve went to another location and paid less money. This was very unhelpful and I am very frustrated and customer service was not OK with me because my problem is not resolved and bare minimum on it and I’m sorry it’ll cost me another $179. I will not refer anyone back to this company again.
Great experience from the contract to moving in. Ciera is very nice and easy to work with during what can be a stressful time choosing a unit and getting set up. Thanks for all the help and for being attentive to make it a smooth transition.
The on-site manager Ciera was extremely helpful in assisting me with all my questions and issues. Great personality.
5 stars!!! ⭐
Ciera help make a payment when the system was not working and she help get it to processed. She also been to get me into a cheaper space. Very helpful
I have been renting a space in a different location but it’s closer for me to come to the current location and make my payments and today I was able to get my rent lowered and I was granted a waiver on a late fee displace rocks. I would recommend this to other people who are looking for a good place to store their stuff.
Ciera is the absolute best! She went above and beyond! It turned out I needed a bigger storage unit than anticipated, I had pre ordered a 10X10 and when I realized that wouldn’t be large enough and I asked for a larger unit. At first there weren’t any available and wasn't sure what my next move was, when by the grace of god a larger unit opened up while I was contemplating canceling my prior unit when, Ciera ran out to flag me down and tell me the good news! She was incredibly helpful, polite and walked me through the whole process, including walking me to the unit to make sure it was clean and to my liking. You definitely have a forever customer in me thanks to her! I appreciate you, Ciera!
- Bear
Ciera and Stormy are great people that are very helpful with any questions or concerns! Always cheery and upbeat. The facilities are very clean and well maintained. I highly recommend this company and their staff!
I came in today, and Ciera helped me by being able to make sure that I was paying a reasonable rate. Thank you for taking care of us today. Very kind and helpful! 😀🙂
Estoy muy contento con mi storage es una espereriencia única los servicios de siera and stormy volvería yo a confiar en la confianza de public storage muy contento
Public storage on bridge port is the place you want to store your belongings ciera and stormy or super helpful if you want great service go there
The storage staff was eager to help me update my information. She even requested a discount for my unit which was approved. I would leave 100 stars if I could. 😀
I’ve been to quite a few different storage units over the last several years as well as a couple different locations for public storage. This location by far has been the best the property manager Sierra went above and beyond to help me get the storage unit that fit my needs and eventually help me get the second one as my needs grew no matter who is working, whether it’s Sierra or stormy they are always very helpful, respectful and happy to be there. The property is always maintained and kept clean compared to some of the other locations. I highly recommend anyone looking for Storage that wants to go through Public Storage to come to this one first before you go to Phillips Road, thank you, Sierra, and stormy for all, the support that you give and go above and beyond for your customers
Stormy was extremely helpful and kind
I have had a unit here for about 7 years now. And have seen a few different property managers come and go. As well as ppl in the office handling the location for the day.
I am extremely satisfied with Ciera who is the newer property manager. She has gone above and beyond on numerous occasions when I have had questions. As well as just asking info and taking my payments. Always very flexible when it comes to setting up a appointment time for me to come in the office as well. Her customer service style makes you feel very welcome and at ease with anything to do with your unit/account. And if she isn't in the office and you leave a voice mail. She promptly calls you back in a timely manner.
I highly recommend this location for a few reasons. The units themselves are well looked after and the top notch management/service makes this location a no brainier. I don't give 5 stars very often but this one is well deserved in many ways.
Ciera at the Bridgeport store has been very helpful. Great customer service.
Cierra and team, great service and excellent coordination. Thank you! you made my move easy.
This is Seira hands down is the best person I have met in this company PERIOD. I met Seira this week and I shared with her my history with public storage since September of 2018. I expressed to her how/why their aren't any options to help those whom are really facing hardships only being able to get extension of account if you have never been late and meet requirements ect.. So I spoke with store manager Robert in Phoenix AZ where my storage is located and he definitely made me feel like as a customer for 8 yrs he didn't care to her what I was trying to literally beg for. I say all this because Seira from the moment I walked in she went above and beyond to make sure all my questions were answered and if I had any questions about my bill. I have never been greeted by a public storage employee like her. She also provided me with a discount and none of the public storages offered after the horrible service. I hand my letter written for corporate and for BBB all it takes is one person and Seira definitely cares about customers and her customer service maybe need to be reinterate in some other stores nation wide. Seira really is one of a kind and a real asset to you Public storage company.
Ciera was first class in terms of her friendly greeting, her empathy and sincerity. In my humble opinion, she should be a mentor for other Public Storage managers. I can not say enough good things about her. Mega kudos!
Great service from syerra always I got the pleasure she gives me excellent customer service
terrible. Read BBB reviews. Everything they say is true. They raise your rent for no reason every couple months. Started at about 90 ended at about 150. You pay for mandatory insurance, but if someone breaks in, they will not cover ANYTHING and won't give camera footage. You can file a police report but nothing will come from it. Locations are known for employees stealing. Customer service number is a joke. Don't be drawn by the promo offers. In the end you'll pay way more there than anyone else and possibly robbed with no chance of being reimbursed. Don't believe me, read the endless reviews on the BBB
Ciera helped me out really well. Got me all the things that I needed, etc.
The manager is so helpful and polite I would give her 10 stars if I could
Living in the lakewood area and working in Seattle is not easy and getting personal things done in the weekend is crucial, I needed to find a storage unit and I was lucky enough to find one of public storage's champ, this is Ashley Marie, she was so helpful to me, guided me through all the necessary steps and showed me a couple of units until I could make a decision. Thank you, Ashley Marie!!
Thank you so much Ashley Marie. I appreciate all your help with my storage units. I know it has been difficult with one thing after another needing your attention with just my units alone. I couldn't ask for a better employer to be watching out for my belongings she really does pay attention to detail and is informative when needed. Hard worker and does it all with a smile. You rock girl!
ashlee marie is what customer svs looks n sounds like. solution-oriented, cheery, n professional while gettin u what u need. high marks indeed!@
Ashley was great! Awesome customer service! Very detailed. Answered all my questions. Walked me around to different units to see which was the best fit.
Sierra is absolutely wonderful. Everyone there is wonderful, but I mainly see Sierra. Nonetheless, I've been at this location for several years and never had an issue. I have a 12×30 (large) and a parking spot. 5 stars
Ashlee Marie. She was great help me with my bill and gave me good information we I go out of town next Time. Thanks
Great facilities. The on-site manager is an amazing lady. I am "Wild Bunch Edible Landscapes" (owner) 253-673-1348and they are one of my company materials and tool bases. Great company. Appreciate them.
Monica went above and beyond great customer service
Friendly and helpful staff, clean facility, easy access to storage units, prices not exorbitant. After review of how much I can store in the space and considering comparable prices in the area, upgrading to 5 stars.
Manager ashley marie was duper helpful, knowledgable, and pleasant :)
The woman who works inside was very good and knowledgeable about the storage unit I was asking about. And very nice 👌 and sweet and helpful 😀. Keep up the good work 👏
Thanks to Public storage I have a secure place to hold my belongings.
Ciera did a wonderful job with helping to make sure that I found the storage that best fit our needs. She even stayed late to ensure that we got in there. Afterwards I felt confident that our time with public storage is going to be amazing.
I have had a unit at this location for awhile now. And the units themselves are about what you would expect. Which is good.
Lately I have been working with Ciera on some things with my account. She has gone above and beyond and I am highly satisfied with her efforts. She is newer to this location and is a great addition to it.
I have also worked with Monica and had great results too!
i’ve been going to public storage twice a week, employee ciara is so helpful and so nice to people.
I’ve been renting a storage at this place and so many employees went by. By far, Ciara is one of the nicest and helpful employe that I have ever met. I hope she’ll stay at the Bridgeport Way for many more years to come. Thanks Ciara.
Monica did an amazing job at helping us in anyway she could:) thank you so much and God bless
Monica, was very helpful and informative. Great customer service and will definitely recommend to family and friends
Monica was really helpful, you should hire more employees like her
I dont personally store here but my brother in law does. We were in today to take care of his bill and reorganize all of his stuff and the lady Mellisa in the office was a pleasure to work with. You can really tell that she takes pride in this place and cares about her customers.10 stars ⭐️!
I was in today to finish up the paperwork for my storage and the girl working was so great. I think her name was Melissa.. She took extra time to listen to my needs and went above and beyond to help me when i was having a difficult time from the walking. Thank you again!
Awesome customer service, professional and very helpful
Was going to empty our unit out so we called ahead of time to make sure we would be able to get to the unit. It is not in a great spot for a moving truck. They said it would be. Fast forward a week and I show up and of course the unit is not accessible because they are painting 3 parking spots. Management will not help us out at all with paying for the extra time and mileage for the moving truck or the 2 hours of my time. Horrible customer service
Worst storage, they don't answer their phone. They aren't helpful. And we couldn't get to our storage unit when it was time too!!!! Don't store with this place. Awful customer service!!
Great customer service. Very clean. Monica was great.
This place is a joke multiple times I’ve paid my bill early or on time and they keep it until they can charge a late fee then return my payment they also refuse to remove the charge….. scam operation expect to pay a late fee every month if you store here
David help me and this place is clean and very respectful David was and helpful
David was very helpful. Very welcoming to have as the face of this public storage. Got me everything I needed and made sure I understood it all. Thanks David !
No one is ever on site, the gate code doesn't work, no one ever answers the phone. But when someone does call you back they are helpful & friendly. Never going to use them again, just saying.
Awesome Customer Service
Have done business before too
Always Get GREAT Service
David the property manager is so helpful and very courteous . Thanking him so much.
Monica is so amazing. She took care of all my needs. Very polite, friendly, and professional. Highly recommend HER!!!
David were great. Thank you
Great job David help us out big time thanks David
David and Monica are exceptional at customer service and deserve praises and raises!
Very professional staff that will help you at any time! Special thanks to David for his outstanding work ethic!
David was excellent great customer service
David is amazing. Super helpful. A true badass
Its location is very convenient and the facility is very nice & clean. I stopped by without reservation, but David helped me rent the unit without any issue. A great service.
David provides excellent service
David is the man to see if you need storage in the Lakewood area
Everything was good thank you David
Hard to get ahold of anyone here. Only reason I'm not leaving one star is because miraculously, my stuff was still there after six months. Given Lakewoods reputation with crime, I am actually impressed.
The units are insanely overpriced. I paid $256 for a 10x10 and $156 for a 5x10, with rent increasing next month.
I now have two 10x15 units in a better facility for $110 each a month.
If you have an issue and your property managers are unavailable good luck.
We emptied our units on the 16th and got a whopping $7.70 back. With how much we paid, you would figure we would be getting something prorated. I guess not.
Overall I do not recommend this service.
David provided great service recommend using this facility
David was very helpful got Me in and out here very quickly
David was very helpful and professional and i had an enjoyable experience getting my storage unit.
They have great $1 first month deals
David was so helpful! We appreciate the help.
No bueno my friend storage gor broken into and still waiting to hear from management going on 3 hrs now
I really love how respectful and friendly David is Everytime I come to my storage unit or to make my payments he has always been a good worker and it helps when service is nice and not rude thank u
David was super helpful. We worked through some scheduling issues and he was very accommodating. Thanks!
David has always been a very good manager
David has great customer service