Jose was very helpful in getting me set up today!!
Jose property help me through out my return process he is very nice and helpful person! Thank you Jose
Jose really helped me out.
Great experience at self storage. Jose the employee was kind and he was alot of help.
Needed a storage space and this location had good Halloween promos. James was super helpful and nice, he made registration process very easy.
A couple weeks ago, my storage locker was raided and many items were stolen. The thief was able to get in via a code (didn't even needed to break into the facility!) They then ripped the latch off the door with minimal tooling (picture attached that shows that they didn't need to even damage the lock and instead just went for the latch mechanism). The person working at the facility was helpful and gave me the number of a manager to call. However, I've called the manager for 2 weeks in a row and left 2 messages without a single reply.
Edit: I've gotten a call back from the manager. She was able to explain their security protocols and took feedback on issues with the latch. I was able to get an empathetic apology for the delay on getting a response and a promise to improve their customer service processes.
If you need storage, this is a wonderful place. James consistently gets an A+ from us. Extremely helpful and someone who cares about the customer also for the price. It’s so centrally located to the east side. Consistently they get a five star rating from our family we have two units here and have had them for five years.
James is helpful when I arrived there and asked for some spaces to get an idea of how much I need. He is willing to take me around and introduce how to reserve online and get a deal. Great experience!
They were very helpful. I realized half way moving in that i need a bigger storage. Not only they found a bigger storage beside my current storage for easy moving, they also gave me a really good deal on it considering the last minute change. I'm very thankful for their accommodating and friendly attitude. Moving things are very stressful as it is, they made it easier than it could be.
James was amazing and super helpful! He helped me with the renting process in just a breeze and helped me find the right storage unit for my needs!! 5 star all the way ⭐
James was very helpful and responsive when he returned my call and answered a few questions that I had about the rental. Great customer service.
Edit to Add: Looked at my account and now they are saying I owe $150 plus an extra $15 for insurance. I moved out at the beginning of July and they are still trying to charge me for something I’m not using or even have access to anymore. What a joke and a scam. I’m not paying that.
Unfortunately I’ve had a horrible experience with Public Storage as they are forcing me to pay $86 for no reason. First they jacked up the rent from $74 to $101. I scheduled to move out on June 30th but needed a couple extra days so I went on the app to extend it with no issue. I’m moved out by the 5th but I get a call saying I still have an “outstanding balance” What? Why? I’ve contacted customer service to try to get it deleted and they are saying I have to pay it and I’m not “eligible for refunds per the contract” this is definitely a scam. That is the first main issue. Second of all the place could use lights that don’t turn off every minute. There are no lights in the storage unit itself. Impossible to organize the storage unit when it’s dark and I have to walk out to “turn on the sensor light” No door props or carts available, so if you are carrying something heavy, oh well. I’m glad to be done but I refuse to let public storage scam me of more money.
Great service and easy process. James really went out of his way to help us find the right unit.
James was exceptionally helpful with both renting and closing down my account. Great customer service. Would highly recommend storage site.
Mattrell was amazing and professionally helped me with what I needed done. Thanks for such great help! D
James has been extremely helpful. He apologized for any delays. And moved us forward with his advice on the unit. Thanks again, James
James and Dylan are great! Super easy to get settled in!
Amazing service. Really went above and beyond to exceed my expectations.
Scott is amazing, I recommend this storage 150%.
My mother has had a unit for many years. Scott and Public Storage are very helpful and have always treated us well.
Scott is great! Thank you so much.
Scott is absolutely wonderful!
Scott was amazing and very helpful!
I highly recommend this public storage location. Scott provides first class customer service and ensures that you will be in good hands and well taken care of. They use state of the art technology and security which makes entering and exiting easy with the app and the location is clean and well organized. Highly recommend!
Scott is amazing. He gives clear directions and was very prompt and accommodating.
Scott was amazing and very helpful! I moved locations and he showed me all the units available that I was interested in and made the process very easy! High recommend!
Great personal attention along with knowledge of procedures.
Scott is absolutely wonderful! The first day I met him, he noticed that my lock was different than the others and immediately changed it to make sure my stuff was safe in my unit. It's super safe there all the time when I would go over. If you have the pleasure to meet this man, you know firsthand your valuables are safe in the unit. He is so kind, responsible and always around to help with whatever necessary. This is the best storage unit place I've ever been to!!!!!!!!!
Scott got me setup with my first unit to stow my bike and gear for the colder season, and keep it safe from the elements ❤️
Scott, wonderful experience. Thanks for all the help
I recently moved my grandma and needed some extra space last minute. James was absolutely incredible helping me get set up with a unit after I struggled with technically difficulties. He went way above and beyond to ensure I had same day access to the unit even going as far as driving from another location to meet me at the 724 8th st storage location. Thank you so much James! You are the hero of our move!
Excellent service from Scott
The price was hard to beat and Scott was very professional and friendly!
Scott was a huge help and absolutely fantastic in every way! He got me checked in quickly and on my way!
Excellent customer care and attention to detail. Would highly recommend.
Do not trust prices. Terrible management. They jacked up monthly rent by more than 50% after moving in 4 months ago. They have no problem taking advantage of you after you spend time moving things in.
Great Service from Scott! Detail explanation about everything!
Their manager Scott is really nice, very helpful~
I appreciate that the facility is kept super clean and Scott is very pleasant to work with.
Scott was extremely professional and went out of his way to make sure I was satisfied with available space I had chosen. All paperwork was prompt, and questions of entry and security were handled exceptionally. Great location mid eastside close to I-405.
Scott was amiable, professional, and excellent. His speedy service saved me money and got me in and out fast.
Scott was very helpful with transferring and setting up two new larger units. Thank you!
5 star service unparalleled in the storage industry. Helped me take care of administrative papers with speediness and accuracy
Scott was really knowledgeable and friendly to deal with and helped us get a nice unit for a good price.
Scott went above and beyond to help me find a unit that would work for my unique needs. He was extremely helpful and made the renting process go extra smooth. Highly recommend this facility. Thank you, Scott!!
Got all the help I needed. Very professional
The property manager Scott made it super easy for me to transfer units same day!
Scott was great he answered all of our questions and more about the unit we rented and made sure all of the stuff we had was going to fit. Everything was very easy the whole process.
Excellent, well-run storage facility with easy access. Its manager, Scott, has been helpful, and we've had a good experience so far.
Scott was fantastic, everything went smoothly!
Excellent customer service. Very easy to get a storage unit. Highly recommend.
Scott was wonderful, thank you so much for helping me mom!
Scott was wonderful, thank you for helping my friends mom!
The man in the office was super awesome! Thank you so much Scott for helping us get an amazing storage unit to fit our needs.
Scott is amazing. He gives clear directions and was very prompt and accommodating. Made the stressful process of moving furniture into a storage unit so much easier. Great customer service. Will recommend this location to my friends. Thank you, Scott!
Scott has been wonderful through the whole experience, thank you so much. You're fantastic, thank you for all the help!
Scott awesome dude helped me out a ton
Scott is always friendly and helpful.
Absolutely great service. Scott held onto an online deal for me and him and Sharon walked me through everything thoroughly
I managed to mess up an online reservation and wasn’t able to compete check-in for our unit. Scott was very helpful in assisting (both on the phone and in person) with the process and got us all set up on the day of our move. Moving is always so much work and somewhat stressful, so we really appreciated Scott’s help. I would highly recommend renting at this facility.
Scott was very helpful! Thanks for the help and laughs
Scott is amazing. He is super helpful in my move in. I told all my friends this place.
Great spot, easy to access. Clean units. Dennis was very helpful in getting us set up and overall great customer service.
Thanks Scott your the best.
Just had a lovely experience setting up a new account and moving in to my unit. Scott, the property manager, was extremely helpful and friendly, making the whole process very smooth. Access using the app is great as well.
Scott was incredibly helpful and easy to work with. He made our rental process easy and seamless!
Scott provided world class customer service! He was patient and thorough in providing us his expert advice which was extremely helpful in our decision making process. We really appreciated Scott's service with a smile. Thank you Scott!!!
Super secure, very clean facilities in a safe area of town. ✨Scott✨ is very helpful and very personable! He does a good job and is always available to help answer questions. Highly recommend storing here.
I forgetfully left my storage unit unlocked, the manager Scott noticed it the next day, put a temporary lock on it, called me, and I was able to go relock it. Everything was still in the unit, so I'm happy :).
Scott has been nothing more than outstanding during our tenancy. He always has a smile on his face and will do anything for you. Scott is amazing!!!
Awesome experience. Very professional, efficient, and secure. Scott was incredibly patient, and helpful - will send all my referrals here.
The manager Scott was very helpful. Within a few hours, we were able to locate and size the right unit for our needs. He was thorough and personable, giving us peace of mind.
Had a great experience with Scott and Moses, no problems at all staying at this location. Would recommend anyone looking for storage in the area to stay here. Thank you guys!
The experience was perfect! Thank you Scott for your amazing service.
Have used them over the last 18 months during our relocation and remodel. Scott (the Property Manager) is polite, reliable, and professional. He helped us as we sized up and down our storage needs. Always did exactly what he said he would and always followed through.
Tip: Check their website for special deals and discounts. Reserve there, then go into the office. The web specials are sometimes cheaper than what is available retail at the location.
Awesome customer service!
I’ve never had a storage unit before, and Scott made the process seem easy (and was welcoming, kind, and professional along the way). The unit was clean and ready to go.
Update:
I ended my contract at this Public Storage before ever moving anything into the unit. Upon visiting the (empty) unit a few days before my stuff was to be moved in, I noticed evidence of moisture (water stains on wood and walls) and strong musty smell inside the unit. I instead opted to store my household belongings at a climate-controlled unit at a different Public Storage facility nearby (116th Ave, Kirkland), where there was no evidence of moisture or musty smell.
Original review:
The facility was clean and seems very secure. Scott was awesome to work with and made renting a unit a breeze. He showed me two different sized units, I chose one of them, and we completed all required 'paperwork' electronically within just a few minutes. Couldn't have been any easier!
I’ve been renting from Scott for over a year now and whenever I’ve needed him, he’s available. Whether it be by phone or email or even in-person at the office. Luckily, I haven’t needed him very often since the facility is great and self-sufficient. Clean. Gates always work. Carts easy to find. Easy to use.
Scott was so helpful and patient through my rental process.
Scott was very friendly and helpful with setting up my unit!
Scott delivered world class customer service, he was friendly, informative, and that made it a joy to work with him. He truly cares!! Congrats on your promotion!
Great service, helped me out after hours too!
I’m very satisfied with the great costumer service here! Scott is an amazing person who is always trying his best to meet customers’ need and resolve their problems. We have 3 outdoor units here and will be having more. Thank you Scott!
Too notch customer service. Clean facility. Kind staff. 10/10
Very clean property. Scott was knowledgeable and the process was quick and easy to set up the rental.
Thank you to the manager, Scott for assisting me today. I left my unit unlocked and was notified right away.
Scott was super helpful all the way through. This is our first time using a storage and he took the time to run us through the options, figured our requirements, showed us the spaces and helped close the right match. Seamless experience. Thanks Scott.
Scott was amazing! Great service and super friendly. This storage place is very safe and clean. Thank you!
Scott was great. Facility is in a good location Super easy to get started and was able to answer all my questions right off the top of his head. Would recommend.
Hassle free experience, very convenient access to all the storage spaces both during and after hours at this location. Scott was very helpful throughout our 6+ months of using the space.
Scott is always so helpful! He really goes the extr mile! Great work, Scott!
Scott was very helpful, and recommended a better unit for our needs.
Quick and easy, Scott was very professional
Great experience! Thank you, Scott for all the help.
Scott is very customer oriented and his explanation of the terms and services were clear. Very pleasant to deal with and the site is very clean. Looking forward to continuing business. Highly recommend coming in and meeting Scott in person. Thanks
All I can say is that my faith in humanity is renewed and that there are still good people out there that care and that provide excellent customer service. That has been my experience here with Scott at his Public Storage facility here in Kirkland. Have had units here for years and he has always been so kind and helpful and willing to work with me whenever I needed something.
Scott’s service was amazing! Personable, professional & responsive. Thanks, Scott!
I've been at this location for over twenty years now and it"s by far my favorite location with it being centralized on the Eastside. This particular Public Storage also happens to be about a half block south of the Kirkland motor pool so it's not uncommon to see four or five police vehicles within a half an hour driving past leaving me to surmise that there is at less chance of theft. Scott is super easy to get along with and has always been accommodating, helpful and considerate.
Scott was amazing helped me out alot
This guy needs a raise :)
Convenient, clean, and safe.
Great setup and service from Scott today!
Very helpful and knowledgeable. Helped me out and got a great price. Clean secure facility, highly recommended.
Jessica helped us get set up in a storage unit today! She was beyond helpful, prioritized our time & made it work for us! She was TONS of help! Thank you, Jessica!
This was my first storage unit, and Scott walked me through the process very patiently and thoroughly. Thank you for the wonderful customer service! The unit also looked well taken care of.
Scott has been very helpful through some unusual circumstances around my rental. The unit was clean and fresh, and access was easy. I highly recommend this location.
Friendly staff and was treated well by Jessica as I moved out after over 2 years
Rented storage. Love app to get in and out. Scott was very helpful.
Clean, dry indoor unit but was hit by hidden fees that wiped out the supposed "free" month.
Scott was very professional and helpful!
Scott was very helpful. Clean spaces, easy to access.