Public Storage Self-Storage Units at 724 8th St, Kirkland, WA

Scott is absolutely wonderful! The first day I met him, he noticed that my lock was different than the others and immediately changed it to make sure my stuff was safe in my unit. It's super safe there all the time when I would go over. If you have the pleasure to meet this man, you know firsthand your valuables are safe in the unit. He is so kind, responsible and always around to help with whatever necessary. This is the best storage unit place I've ever been to!!!!!!!!!

Awesome customer service. I had no problems with this place. Got first month $1 rent. Would recommend!

Scott got me setup with my first unit to stow my bike and gear for the colder season, and keep it safe from the elements ❤️

Awesome customer service. I had no problems with this place. Got first month $1 rent. Would recommend!

Scott, wonderful experience. Thanks for all the help

Great personal attention along with knowledge of procedures.

I recently moved my grandma and needed some extra space last minute. James was absolutely incredible helping me get set up with a unit after I struggled with technically difficulties. He went way above and beyond to ensure I had same day access to the unit even going as far as driving from another location to meet me at the 724 8th st storage location. Thank you so much James! You are the hero of our move!

Excellent service from Scott

The price was hard to beat and Scott was very professional and friendly!

Scott was a huge help and absolutely fantastic in every way! He got me checked in quickly and on my way!

Excellent customer care and attention to detail. Would highly recommend.

Do not trust prices. Terrible management. They jacked up monthly rent by more than 50% after moving in 4 months ago. They have no problem taking advantage of you after you spend time moving things in.

Their manager Scott is really nice, very helpful~

Great Service from Scott! Detail explanation about everything!

I appreciate that the facility is kept super clean and Scott is very pleasant to work with.

Scott was extremely professional and went out of his way to make sure I was satisfied with available space I had chosen. All paperwork was prompt, and questions of entry and security were handled exceptionally. Great location mid eastside close to I-405.

Scott was amiable, professional, and excellent. His speedy service saved me money and got me in and out fast.

Great service!

Scott was very helpful with transferring and setting up two new larger units. Thank you!

5 star service unparalleled in the storage industry. Helped me take care of administrative papers with speediness and accuracy

Scott was really knowledgeable and friendly to deal with and helped us get a nice unit for a good price.

Scott went above and beyond to help me find a unit that would work for my unique needs. He was extremely helpful and made the renting process go extra smooth. Highly recommend this facility. Thank you, Scott!!

Got all the help I needed. Very professional

The property manager Scott made it super easy for me to transfer units same day!

Scott was great he answered all of our questions and more about the unit we rented and made sure all of the stuff we had was going to fit. Everything was very easy the whole process.

Excellent, well-run storage facility with easy access. Its manager, Scott, has been helpful, and we've had a good experience so far.

Scott was fantastic, everything went smoothly!

Excellent customer service. Very easy to get a storage unit. Highly recommend.

Scott has been wonderful through the whole experience, thank you so much. You're fantastic, thank you for all the help!

Scott is amazing. He gives clear directions and was very prompt and accommodating. Made the stressful process of moving furniture into a storage unit so much easier. Great customer service. Will recommend this location to my friends. Thank you, Scott!

The man in the office was super awesome! Thank you so much Scott for helping us get an amazing storage unit to fit our needs.

Scott was wonderful, thank you for helping my friends mom!

Scott was wonderful, thank you so much for helping me mom!

Scott awesome dude helped me out a ton

Scott is always friendly and helpful.

I managed to mess up an online reservation and wasn’t able to compete check-in for our unit. Scott was very helpful in assisting (both on the phone and in person) with the process and got us all set up on the day of our move. Moving is always so much work and somewhat stressful, so we really appreciated Scott’s help. I would highly recommend renting at this facility.

Absolutely great service. Scott held onto an online deal for me and him and Sharon walked me through everything thoroughly

Scott was very helpful! Thanks for the help and laughs

Scott is amazing. He is super helpful in my move in. I told all my friends this place.

Scott was very helpful!

Great spot, easy to access. Clean units. Dennis was very helpful in getting us set up and overall great customer service.

Thanks Scott your the best.

Scott was incredibly helpful and easy to work with. He made our rental process easy and seamless!

Just had a lovely experience setting up a new account and moving in to my unit. Scott, the property manager, was extremely helpful and friendly, making the whole process very smooth. Access using the app is great as well.

Scott provided world class customer service! He was patient and thorough in providing us his expert advice which was extremely helpful in our decision making process. We really appreciated Scott's service with a smile. Thank you Scott!!!

Super secure, very clean facilities in a safe area of town. ✨Scott✨ is very helpful and very personable! He does a good job and is always available to help answer questions. Highly recommend storing here.

I forgetfully left my storage unit unlocked, the manager Scott noticed it the next day, put a temporary lock on it, called me, and I was able to go relock it. Everything was still in the unit, so I'm happy :).

I've been doing business with public storage for many many years. Scott at the downtown Kirkland Storage location has always been so helpful and flexible I feel spoiled and special.

Scott has been nothing more than outstanding during our tenancy. He always has a smile on his face and will do anything for you. Scott is amazing!!!

Awesome experience. Very professional, efficient, and secure. Scott was incredibly patient, and helpful - will send all my referrals here.

The manager Scott was very helpful. Within a few hours, we were able to locate and size the right unit for our needs. He was thorough and personable, giving us peace of mind.

The experience was perfect! Thank you Scott for your amazing service.

Had a great experience with Scott and Moses, no problems at all staying at this location. Would recommend anyone looking for storage in the area to stay here. Thank you guys!

Have used them over the last 18 months during our relocation and remodel. Scott (the Property Manager) is polite, reliable, and professional. He helped us as we sized up and down our storage needs. Always did exactly what he said he would and always followed through. Tip: Check their website for special deals and discounts. Reserve there, then go into the office. The web specials are sometimes cheaper than what is available retail at the location.

Awesome customer service!

I’ve never had a storage unit before, and Scott made the process seem easy (and was welcoming, kind, and professional along the way). The unit was clean and ready to go.

Update: I ended my contract at this Public Storage before ever moving anything into the unit. Upon visiting the (empty) unit a few days before my stuff was to be moved in, I noticed evidence of moisture (water stains on wood and walls) and strong musty smell inside the unit. I instead opted to store my household belongings at a climate-controlled unit at a different Public Storage facility nearby (116th Ave, Kirkland), where there was no evidence of moisture or musty smell. Original review: The facility was clean and seems very secure. Scott was awesome to work with and made renting a unit a breeze. He showed me two different sized units, I chose one of them, and we completed all required 'paperwork' electronically within just a few minutes. Couldn't have been any easier!

I’ve been renting from Scott for over a year now and whenever I’ve needed him, he’s available. Whether it be by phone or email or even in-person at the office. Luckily, I haven’t needed him very often since the facility is great and self-sufficient. Clean. Gates always work. Carts easy to find. Easy to use.

Scott was very friendly and helpful with setting up my unit!

Scott was so helpful and patient through my rental process.

Scott delivered world class customer service, he was friendly, informative, and that made it a joy to work with him. He truly cares!! Congrats on your promotion!

Great service, helped me out after hours too!

I’m very satisfied with the great costumer service here! Scott is an amazing person who is always trying his best to meet customers’ need and resolve their problems. We have 3 outdoor units here and will be having more. Thank you Scott!

Too notch customer service. Clean facility. Kind staff. 10/10

Very clean property. Scott was knowledgeable and the process was quick and easy to set up the rental.

Thank you to the manager, Scott for assisting me today. I left my unit unlocked and was notified right away.

Scott was super helpful all the way through. This is our first time using a storage and he took the time to run us through the options, figured our requirements, showed us the spaces and helped close the right match. Seamless experience. Thanks Scott.

Scott was amazing! Great service and super friendly. This storage place is very safe and clean. Thank you!

Scott was great. Facility is in a good location Super easy to get started and was able to answer all my questions right off the top of his head. Would recommend.

Good service!!!

Hassle free experience, very convenient access to all the storage spaces both during and after hours at this location. Scott was very helpful throughout our 6+ months of using the space.

Scott is always so helpful! He really goes the extr mile! Great work, Scott!

Scott was very helpful, and recommended a better unit for our needs.

Quick and easy, Scott was very professional

Carol lots of help

Great experience! Thank you, Scott for all the help.

Scott is very customer oriented and his explanation of the terms and services were clear. Very pleasant to deal with and the site is very clean. Looking forward to continuing business. Highly recommend coming in and meeting Scott in person. Thanks

All I can say is that my faith in humanity is renewed and that there are still good people out there that care and that provide excellent customer service. That has been my experience here with Scott at his Public Storage facility here in Kirkland. Have had units here for years and he has always been so kind and helpful and willing to work with me whenever I needed something.

Scott’s service was amazing! Personable, professional & responsive. Thanks, Scott!

I've been at this location for over twenty years now and it"s by far my favorite location with it being centralized on the Eastside. This particular Public Storage also happens to be about a half block south of the Kirkland motor pool so it's not uncommon to see four or five police vehicles within a half an hour driving past leaving me to surmise that there is at less chance of theft. Scott is super easy to get along with and has always been accommodating, helpful and considerate.

Its an ok storage place

Scott was amazing helped me out alot This guy needs a raise :)

Convenient, clean, and safe.

Great setup and service from Scott today!

Very helpful and knowledgeable. Helped me out and got a great price. Clean secure facility, highly recommended.

Jessica helped us get set up in a storage unit today! She was beyond helpful, prioritized our time & made it work for us! She was TONS of help! Thank you, Jessica!

This was my first storage unit, and Scott walked me through the process very patiently and thoroughly. Thank you for the wonderful customer service! The unit also looked well taken care of.

Scott has been very helpful through some unusual circumstances around my rental. The unit was clean and fresh, and access was easy. I highly recommend this location.

Friendly staff and was treated well by Jessica as I moved out after over 2 years

Scott was very professional and helpful!

Clean, dry indoor unit but was hit by hidden fees that wiped out the supposed "free" month.

Rented storage. Love app to get in and out. Scott was very helpful.

Thanks Scott

Scott was very helpful. Clean spaces, easy to access.

Scott is extremely helpful to select the best option for our use.

Great facility, and Scott is very helpul and professional. Highly Recommended !

Scott is a great person to work with. I was in quite a pinch and needed a space, and he was nothing but helpful and understanding! Very communicative, even walked me to the space and gave me all the info needed. Thank you Scott!!!

We had a unique situation that Scott helped us out with. He was really understanding and made a difficult circumstance easier to manage. Thank you, Scott!

Great service, no issues, helped whenever I had a problem.

It's Super Inconvenient having to get out of the car coming and going to enter your code.

Fair price, secure and clean. Exceptional five star service. I have moved out as I no longer have storage needs, however I would rent again and recommend to family and friends.

Scott was very great getting me set up in a new unit!

Scott was pleasant to work w and on his game!

Scott was professional and easy to work with!

Scott helped set up the unit, the process was super easy and efficient. Highly professional service!

My lock malfunctioned and Scott, the property manager, was super responsive and helpful in installing a new lock for me! He made it so much easier for me and his response times are really good!

Scott was awesome, good service

Scott has a property that is fantastic and he's service 100% professional and courtesy is top notch!!! Trust your belonging here!!!

We were unsure of the size of the storage that we had reserved online but on meeting with Scott on location he guided us through our options and helped us make an informed decision. Scott was considerate, knowledgeable and willing to go the extra mile to help us.

Scott made the experience so easy — he was also incredibly kind, informative, and helpful!

Scott is the best! Super friendly and helpful!

Nice, clean and new facility. Scott took great care of us.

Scott was very helpful and knowledgeable

Super helpful , easy access to new clean units. A+

Scott was fantastic! Provided a great customer service experience! Thank you!

Quick and friendly service. Thank you!

Nice and neat. They have contactless access, easy for anyone have trouble moving. Driveway is a bit small so you can’t park too close to the opposite vehicle

Was really impressed with how they handled things. Scott was awesome to deal with and made things so much easier. Fast and efficient

Scott was very helpful, and informative, he made this transitions breezy. Also, extremely handsome!

Scott is super helpful!

Great team of guys. Appreciated the service while I used this storage facility.

Scott was fantastic, im in the customer service business and I was very impressed with his service and professionalism.

Good Customer service by Scott

Scott was really helpful with our storage. He was really nice and friendly. I highly recommend this location if you need to store somewhere.

Scott is a total rock star and was super helpful. Thanks so much!!

After 5 years years as “resident” was very satisfied and Scott was awesome for our move out!

Scott was very helpful with my unit including going above and beyond in determining the correct size and location. He made everything quick, easy and very through

Scott was very helpful I really apreciar that

Great service Scott updates me before I get late fees and has saved me on several occasions from unexpected auction. 6 star service if it was possible!!!

Excellent service, Scott! Thank you for getting this set up so efficiently.

Me and my company have been using this location for almost a year and could not be more pleased. They keep the lot clean and are always kind and courteous. Thank you Scott for being a great manager!

Awesome service from Scott!!!

While we were only one of the renters affected by the flood that occurred on their property, we feel especially cheated. There was a massive leaf clean up effort following the flood, as opposed to prior to the heavy rain season here in Washington. I had been told that I was not allowed to preview my affected locker until I signed a form indemnifying them my my potential injury on the property. The form includes a section that declares abandonment of property. I did not sign that portion of the form when I begrudgingly signed the injury portion. After a few heated conversations with a regional manager it was clear that Public Storage (a $2.83B REIT) was not going to make any effort to make us whole for the loss of property that occurred in their facility. The clean up effort following the flood occurrence was unlike any I had seen on the property before. They had a great crew to help remove unwanted damaged items who also removed the multiple years of decomposing plant material from the drain area of the property. I removed my property from the locker on December 30th but I left behind some items in question. My thought was, if PS was going to replace them then there was no need to try to salvage them. When they informed me they were not going to make reparations of any sort beyond damaged items disposal, I returned to the property or claim my memory foam mattress, motorized bed frame and a few other items. They, without my ever signing an abandonment of property form took it upon themselves to dispose of it, prior to my lease end (December 31st). I forwarded a copy of the lease contract to an attorney and they let me know that PS has fully protected their shareholder’s interests in the comprehensive lease agreement. My advice, find a local privately owned storage company to store your goods with. Good riddance, Public Storage.

Even though I have tried, things happened, great to be well treated here, hope it works fine for all, especially now

Scott found me the perfect unit. Completely satisfied with his outstanding, friendly costumer service.

Great Service. Thanks Scott for helping me get the unit organized.

Great service!

Jordan helped me out and answered all my questions. He was incredibly nice and informed me of everything I needed. Would recommend. 5* customer service, it was very refreshing experience.

Well managed facility. Scott was efficient and friendly.

Scott is super duper helpful and nice. Smooth and fantastic storage service here

Great service, easy access, great communication the whole way through ! Scott is great help!

Scott! He’s the best ive had at any storage co. I have 4 total large units with multiple public storages. Kirkland was A+ Safe and secure. great service from Scott!

Decent place, easy for trucks to get around.

Scott is great, very helpful!

I had to get my unit last minute today, the same day that I was moving out. Reserved the unit online at first, turns out I needed a bigger size and a transfer. Jordan here at public storage that helped me with the transfer was very knowledgeable and the hospitality was perfect. On a stressful day of moving out with so much already on your shoulders, the team here at this location made everything seamless! - Thanks! Raymond

Great place to quickly stash all the stuff that you don't really know what to with , or have no room in particular moments of life. Check in on site, with Scott, an extremely patient and most helpful guy, was a breeze. There is even flexibility to swap the units for a bigger one, in case you ran out of room.

Scott is great, very helpful and accommodating.

Facility is clean and well-maintained. Patrick was very patient with me as I asked numerous questions as a first-time storage locker renter.

Perfect location for us and Scott was super-helpful!

Scott was very helpful and thorough in getting our company into our new staging space!

Nice guy, scott is awesome!

Very clean, managed property

Scott made it very easy to check in!

Scott was great and so helpful! Easy experience and wonderful service. 5 star experience!

Scott was a great helping in deciding what size unit we need and got us all squared away in a flash.

Super helpful! Good deal. Thank you public storage ! Scott’s the best 🥳🥳🥳

Scott is great, easy peasy setup in a great location.

Great customer service. Jordan helped me with choosing the right storage space for my needs

Scott was absolutely wonderful! Initially, we thought we had a problem due to the size of the moving truck being oversized (75 FT!). The truck would have been to big to park in front of the establishment. Scott immediately got on the phone and called around for almost an hour trying help me find a place that could accomodate the gigantic truck. I asked for advise but he went above and beyond to make calls to make my life easier. Then the movers called and told us that they could shuttle the stuff on a smaller truck and Scott was there to assist me in finding the perfect storage unit at his location, with the least distance to the door, so the movers wouldn't charge me an extra fee. Just a wonderful and painless experience overall for my first time storage renting experience. Getting in and out has been simple. payment is simple. Oh and he was very respectful about accepting the online rates and not charging me a penny more. Very trust worthy!

Scott is amazing. I went by to pick up packing boxes, wrapping paper, tape... Scott asked me a few questions regarding what I was moving and immediately had all that I needed figured out and ready to go. A friend is not returning to U. Of Wash until after holidays. I was putting the things from the apt. Into storage. Scott was so pleasant, friendly, helpful and accurate with packing/boxes... I decided to not storage near campus but rather at his place in Kirkland. I called Scott and he instantly gave me sizes, pricing and was willing to wait for me so I could see them and complete the rental paperwork with his wonderful assistance. Truly, an easy process due to Scott’s outstanding helpfulness.

Scott was fantastic- he was courteous, very helpful and helped us get set-up fast. Highly recommend...

Fast, accurate, courteous service.

Scott, is great! Very helpful.

awesome！

It has been many years since I needed some extra storage, but after some research bearing in mind my specific needs, location and services, I settled on this location as I simply need straightforward storage without extras (climate control). I was able to obtain all of the information I needed on-line, but was also contacted by telephone by "Jordan" who was most helpful. Today when I had my appointment (required during the pandemic) to finalize my rental, I met with the very pleasant and professional "Scott" who was extremely helpful. The location is older and nothing fancy, but it is clean and easily accessible. One very pleasant aside was to find employees in this day and age that actually took time to explain the options and process with both professional acumen and pleasant demeanor. That made a huge difference to me, was most appreciated and certainly not taken for granted. If you are looking for straightforward, clean storage that is not climate controlled, this is a great value-for-cost option. Kudos and gratitude to Scott and Jordan.

Thanks Scott, easy setup and great service!

Great service. Very friendly and helpful.

Scott was helpful, unit is clean and secure and exactly what I needed!

Prices were really great at the location. Scott was a wonderful person and he answered all of my questions and concerns for my first move-in with Public Storage. Location is also peaceful looking with nature on the side.

I do not write reviews often, but I would never store anything you care about at this facility. I had a classic car there and that is all I had. Within about 3-4 months a rat or mouse got in and chewed through the glove box, seat, and some engine components. In addition, there was a bunch of stuff the rat was pulling in from other lockers, which I discovered when I found its nest under the back seat. Most frustrating is that I called the district manager 3-4 times and left multiple voicemails with no follow up at all. Find another place, major rodent problem that is not being addressed.

Kyle is fantastic! He’s very attentive and helpful. Has made my experience very pleasant. I recommend this Public Storage for your precious things. Thank you

I had somewhat of a unique situation and Kyle was more than accommodating, patient and kind. I would definitely recommend this location. Thank you Kyle!

Do you think your company is above the law? Because I have a court order from a judge requiring me to have access to both units my stuff is in.

I took my wife's name off our storage units cause she left me. Been paying management to keep her outta there too! Kyle is an awesome guy, if you need some shady stuff done-this is the place to go! They deserve 10 stars!

Public Storage is an evil company lacking communication skills. I lost literally everything I owned, from generations of photoes to antiques to very expensive big boy toys, with the only warning a phone call after the auction (that i had no idea was happening) to let me know that I still owed them money. A phone message would have been all it took to save a lifetime of belongings.

Don't rent indoors here they show you carts but when you get here they're never there

Great location provides access to all directions on 405

Kyle is the best manager! Clean and well run facility though could use a couple more carts!

I showed up at 9:30am today (Sunday) to move my stuff into my pre-reserved unit, and nobody was in the office. It was locked, there was no sign on the door and nobody answered the phone. It’s 10:02 and I’m still waiting. :(

Kyle at this Public Storage is a remarkably pleasant manager. He was helpful during my rental time period and when I was stressed during my moving out of the facility. Would definitely like to work with him again.

Great facility Patrick is always helpful. You guys are awesome!

We had a good experience bringing our trailer and finding a storage unit. Our measurements were off by 1 1/2” and the unit we reserved couldn’t hold our trailer. Kyle stayed after closing to help us sort out another unit which would fit everything and then some. We were grateful and very happy to have reserved with this location.

These guys are really good when it comes to customer service! Kyle – the manager at Public Storage in Kirkland — is particularly good. He communicates with you regularly to let you know how you can save $. He even allowed us to move out of one of our storage units at the last minute with no extra charge. It is a very clean and secure location, with cameras in various strategic spots around the property. I would definitely rent from them again!

Very well managed. Kyle was so helpful ensuring I found the best storage unit for my needs.

My daughter needed storage space to hold her furniture during her summer break from college. Kyle was fabulous and helped tremendously. I was out of state and he assisted my teenage daughter through the entire process. The only thing that was not mentioned was her having to pay insurance on the storage space which we did not need because we have renter’s insurance but some sort of way it got tacked on every month. I called about this and another employer informed me in order to get the fee removed I had to go to a public storage and fill out a form stating I did not need the insurance. It was too much of a hassle to do this so I just continued to pay it. I believe it was an additional 10 dollars or something per month which adds up. Otherwise, pleasant experience and will definitely return next year if need be! Thanks Kyle please remain friendly and professional we need more workers like you!

Great place to store my stuff!! They have a mix of indoor units & drive up units so there is pretty much a great spot for everyone. They are very helpful in assisting you with the right size unit you need :) Still awesome!

Kyle is super awesome guy! Helped me a lot to get the right size unit and beyond. Awesome clean storage too.

Great storage, safe place to keep stuff's. Very nice customer service. Recommend! Kyle is an amazing guy!

very professional and helpful was Kyle. we appreciated the effort!

After 2 years renting here, I felt like my collection was safe and well taken care of. Kyle was a big help in getting my lease all finished up and answering all my questions.

Kyle was very understanding and helped me to figure out the best option for my situation. Having people who treat you with respect and give you there attention can make your day. Thanks again, for helping me in a crunch.!

Great experience and expertise with Natalie

The customer service is professional and phenomenal.

Kyle was really friendly and helpful in figuring out what I needed. Would definitely recommend

Good prices, and Kyle was really helpful in getting me set up. Will definitely use this place again if I need to store stuff.

Kyle was awesome assisting me with my unit is a very professional employee who has amazing customer service skills

Greatful customer. Smart choice when I needed a storage. Close by and friendly staff. Prices were comparable to or less than smaller population towns.

Great Storage location! Excellent service by Natalie!!

Kyle is friendly and helpful. Great asset to the company.

Kyle did a great job assisting me in getting the right size unit and quickly processing the transaction!

I cannot say enough about the care and support from this location. Kyle has been fantastic and a delight to work with. I will always recommend this location and continue to be surprised at the very professional service.

Very friendly and wonderful customer service from Jeremy and Kyle. Thank you!

Clean store, employees have really made the place better than years past! New paint job looks great!

had a great experience here today, Natalie was super helpful with my unit. Great service overall

Courteous, competent, and compassionate; Kyle, a representative at this location, was all these things. After making my reservation over the phone (which was also great and the representative found something that fit my budget) I headed to the storage unit. I had traveled all the way from Dallas for a job and moving my apartment. While I found the dream apartment, I wanted to store my stuff at clean and secure facility. This place fit the bill. On the day of, Kyle was already anticipating my arrival and ask “if I might be Kam” It was like I was on his priority list, No. 1 and then he explained everything clearly and helped pick the right sized storage unit. Knowing I had traveled a long way and doing the move by myself, he offered a main level storage unit for ease of unloading the truck. The whole process was smooth and hassle free. Thanks Kyle and Public Storage for their service. 5 Star. Recommend it.

Had a strange needy storage solution moving from Texas and Kyle took great care of me. Will look here if I have storage needs in the future.

Great customer service and a fantastic experience with Kyle. He was very helpful and a made my 40 mi. trip to storage much easier. Good work!

Kyle was amazing! I moved in from out of state, moving van arrived before I did and Kyle helped me through an incredibly stressful time! So thankful!

Great facility Kyle is always helpful

I’ve only had great experiences here. Kyle is amazing, great customer service, great communication, he’s organized and on the ball. I’d give 6 stars if I could. Edit: It’s still great here, and it keeps getting better!

I cannot say enough about the support and care I have received over MANY years with Kirkland Public Storage. Kyle and Matt have been especially wonderful in making things easy for me as I am quite far away. They have been more than employees there, they take special care with true authenticity. People's things mean so much to them, and it can be sensitive. They are truly caring and make for a nice exhale of reassurance. I am quite grateful, and find this is very well run business.

I used this public storage for years for all my holiday decorations. They were great. Very easy to get in and out and very safe. Also, whenever I needed some extra help or forgot my combination there was someone available at the office that was very helpful. I am not using storage now but when I need to go back I will return to this 8th St Kirkland location.

Kyle was very knowledgeable and helpful during the walk through of the unit as well as getting the account set up. Will definitely be recommending this location to anyone looking for a storage unit.

Great job kyle

Worst Customer Service...I have been renting from Public Storage for several years now and until now, loved it. However, after meeting the Regional Manager (Jason) at this property; I am moving everything out of my unit and going to West Coast Storage. He has to be the rudest, unprofessional, arrogant person I have ever met. I would have stayed because the Manager (Brandon) is the greatest; but now that he is no longer there...I'm out of there. If Jason is what Public Storage wants for their Regional Managers; then heaven help them...They definitely lost this loyal customer

All around a wonderful experience. I rented a small unit for some odds and ends and Brandon was so helpful across all steps of the rental process. Highly recommend.

Aron was extremely accommodating and worked very hard to make things work for me. Greatly appreciated and an employee you should keep!!!!!

I've been here for a while now and I've been very satisfied with the service. Price is very reasonable (especially for the location), the facility is always well-maintained, and all of the staff have been super helpful. We were looking to move units and Brandon took a bunch of time to walk us through different options and answer all of our questions. Highly recommended!

Public storage just went up on my storage unit but I got better information about why it's the area so they made it easier for me great staff they don't like to have you upset great help thanks.

Brandon helped me today and the transaction couldn't of been smoother, easier or faster. He was extremely helpful, smart and on top of it. You are lucky to have him as an employee. Thanks Brandon.

Omg... brandon is so awesome. I stop by a lot just to ay hi. I feel very secure with him garding my stuff...

Great , friendly service Brandon!

Brandon and Matt could not have been more accommodating. They listened, asked great questions and came up with insightful solutions. I highly recommend this location with these two working in the office. With customer service becoming a thing of the past, Brandon and Matt, deserve a raise for their excellent customer service!!

Brandon and Matt were OUTSTANDING! They asked great questions to assess our needs, understood us, provided options, explained everything really well, and made the 'paperwork' aspects simple. Terrific guys to work with....HIGHLY RECOMMEND!

Brandon and Matt were very helpful. They were professional and efficient. My storage experience was a breeze. Thanks guys!!!

Thanks Brandon for staying late to help me set up my unit!

Great location and staff. Bought a 10x20 drive up unit. Very convenient and easy to get stuff in and out. Brandon up front is the man! Recommend

High service!

Matt was a great help on showing me the place and helping me through their services. Lowest price and really clean units. Highly recommend!

Awesome customer service. I had no problems with this place. Got first month $1 rent. Would recommend!

Brandon was very nice to speak about a unit and we experienced great customer service when renting the unit with Dawn a few days later. It was a good first storage unit experience.

From Day 1 in my search for a storage room, I felt quickly at ease with Brandon. He was very knowledgeable and very helpful with all the details and took very good care to make sure this transition in my life was going to be ok. Then the other day, when I forgot my first month bill was due, both Brandon and Dawn were very supportive and again reassuring in asking that my late fee be waived and excepted my payment later that day. They were both prompt with the request of supervisor approval and very kind. Great experience and thank you Brandon and Dawn!!!

Overall, the experience was very nice and welcoming. Brandon was so willing to help with everything that his tenants needed and always has answers to any questions. I would say the only thing i was unaware about was the extra insurance payment that was added onto rent and that it was required. Granted, its not that much more and I was completely ok with it; it was just an extra expense I wasnt expecting. However, that is just one SMALL detail. This location and getting information from other locations have been very helpful and I feel VERY comfortable going through Public Storage.

Brandon, site manager, was extremely helpful in setting up my storage rental today. Site seems secure and well cared for.

Brandon was very helpfull and nice ,i got good understanding with him... Q

Very nice storage property. The staff was all extremely helpful while I was here. Brandon was particularly kind and helpful.

Great price and really awesome customer service.

Brandon saved me some money by showing me I could use a smaller space than I had planned.

Manager runs a tight ship! Place looks much better than a few years ago.

Brandon V was awesome at helping me with my storage unit and getting me set up. I highly recommend this location and the service.

Brandon is very helpful and professional. Very easy and friendly check-in. I also lost my credit card which resulted in a late fee. He was very understanding and waived the late fee. Great guys and a clean facility!

People here are very friendly, units are clean and well maintained. Prices are very reasonable. Great experience here, would definitely use this place again in future.

Very helpful when I couldn't find my key for my unit.

10/2017 Finally moved out this month. Easy enough but I think you should see a prorated refund if you move out mid month. Lost a couple stars. Friendly, helpful staff. Clean, well secured grounds. I was worried about the rain and storage, but the buildings are built well, and vented well.

Brandon helped me find the perfect storage unit for everything I needed. He was very professional and did everything he could to help me with very little stress. During The ride around the facility I was informed about the locks, how often I'd be able to access my unit, and the sizes of the other units I was looking at. Thank you public storage for being professional and stress free

Brandon was great. He provided quick, professional service which was appreciated after a busy day of moving.

Brandon was very helpful as we set up our storage. He showed us what was available there and also checked on other sized at locations close by. He offer the up sells, but was not pushy. The facility is well kept.

Brandon was great working with my crazy schedule from showings through the rental process. Really appreciated his flexibility and understanding.

Available with spacious storage such as 25*10. Very helpful and friendly staff. Thanks Brandon for your assist. You were awesome.

Chris H did a great job of explaining options and timing of everything.

Friendly & very helpful staff!

Just rented a 10x10 from Chris R. Chris was helpful and professional. He was also very personable. The unit was clean and dry, No musty smells. easy in and out. I think I made good choice in coming to this Public Storage property.

I have been a customer of public storage in Kirkland for several years. I just rented a new space and was helped by Chris R. Every time I have dealt with him over the years he has been professional, courteous and helpful which is greatly appreciated. I hope you know how valuable an employee he is. Thanks, John

Chris was amazing! Helped us find the best unit and price. Very happy!

Great service from Chris H.. Professional and thorough - he helped me find a good spot quickly and I was in and out in 25 minutes.

I just cleared out my unit because I moved out of the area. The folks working here were always super nice and the unit was completely adequate. Prices are reasonable for the location.

Chris is courteous, professional and made the process quick and easy. Definitely recommend this location

Thank you Chris, for making the process of getting a unit quick and easy.

Chris is an awesome employee and a keeper.

Helpful staff, clean facility. Chris helped me and was quick and thorough.

Chris is great. Very clean and well run facility.

Chris runs a tight ship, place looks amazingly better than it did with previous manager. Thanks for helping me find all the right boxes and tape.

The place was clean and organized. Chris was a big help, made everything easy, and even offered some tips for my move.

Rented a 10x10 space for 4 months. Recommend that you avoid this business if at all possible, there are better alternatives nearby. Both on-line & on site signage displayed an offer of first month for $1. When I requested that special, I was told "that offer is not good at this location". I suggested that they should take down the sign, the response was "I'd get in trouble if I did that". When renting a space they insist that you purchase "mandatory" insurance. Of course, this insurance is not required, nor is it a good policy. High price, and covers very little. They also go to great lengths to sell you one of their high-priced locks. Since I was unsure of my eventual move-out date, I specifically asked how much "lead time" was necessary before moving out. The answer was "you are only obligated for 24 hours notice". However, when I closed out my storage space, the same person (Chris) told me I was obligated for the full month (26 more days). Chris did share my displeasure with the site Manager who called later that day. However, the call was not to resolve the issue, but to merely reiterate it is a "month to month" lease, and that it does not matter what I was told by their employee when renting.

Brandon was awesome, we listened to George W Bush's audiobook on the way from the office to my storage unite, while riding in the golf cart they have handy.

Customer friendly and clearly explained the terms and conditions of the rental.

Chris was great with customer service. The facility is easy to get to, and clean. Only thing I have issue with is the website, it needs to define all charges better, I hate showing up thinking I will pay one amount and end up paying more because they hid the costs on the online reservation.

I had an issue with my billing Due to my credit card being stolen, I went into the 8th st location to fix the issue and Chris was there to help me. Chris was awesome in getting my issue figured out and I highly recommend this location to anyone! Telling all my friends to come here!

Chris was very helpful and accommodating of my schedule. Everything was taken care of and was very thorough. Great experience and very friendly.

CHRIS FOREVER!!! Mark who???

Chris was very helpful and efficient in getting me the unit I need ASAP!

Great customer service skills performed by Chris. He was a huge help and I am very happy with the experience. Absolutely would recommend to a friend! :))

Service was great thanks to Chris!

they have no surveillance cameras at all. one of my 2 storage units was broken into, and 2 valuable items were stolen, and I wasn't notified for more than a week, by the managers of the Public Storage property. Also, they were very non-apologetic, seeming no sympathy for my property loss.

Chris went beyond my expectations. The move-in experience was a breeze. He made it about as easy as it could possibly be.

Easy and professional service.

This is a very well ran business! Thanks Chris!

Very good and clean and friendly

Chris was excellent at helping me get a storage unit. Explained everything clearly and was friendly. Will recommend.

Brandon and Chris were great. Highly recommended. Let's do some BBQ

Chris was great! Super efficient. Clean units, nice landscaping, they thought of everything. Even the people we talked to on the phone knew how to get everything done super fast. We called the day before and they were able to set us up. Highly recommend!

Chris and Matt were great. Everything was easily taken care of and sorted.

Chris has been so very helpful thank you public storage

Excellent customer service, clearly explains everything and super helpful.

Brandon was extremely professional and helpful in helping us find and select the best storage unit for our needs. Chris also helped make sure we were taken care of and offered great advice. Their prompt service got us in and out very quickly without rushing or pressuring. Would recommend them to anyone on the east side looking for storage (even over other public storage facilities or if you're not right in Kirkland.)

Chris provided excellent customer service and he was very efficient in getting all the paperwork done.

Easy to set up, Chris was very helpful

Chris is awesome, super helpful and friendly place. :)

Chris was great to work with!

Chris from the Public Storage office at this location was very helpful in getting my account setup. Recommend this storage!

Great facilities and excellent staff. Recommended for the Kirkland area!

Danielle and Cris really helped me out

Angie and Mark are awesome and very helpful. Customer care is at the highest here. Thanks to you both.

Great storage unit close to my house. Thanks Chris for making the setup fast and simple.

Tim was great! Check in was very easy and quick, and the facilities are clean and easily accessible.

Chris was helpful and easy to deal with, everything went smoothly.

Chris gave us a few options regarding space and price. Helpful tips how to keep the unit dry and payment set up.

Chris and David were awesome, they commented on how awesome my beard was, also they said absolutely no corpses on the premises (they were actually bringing it up a lot, and clarified that I understood several times before introducing themselves).

Fast, easy, courteous staff. Facilities look good and the location is convenient

Chris and Brandon were efficient and very kind to work with the paperwork and showing of the unit were seamless and easy I will recommend them and this place of business

Brandon was very professional and tried to save me money by making sure that I had the right sized unit.

Chris was very professional.

Service is good, Quick

Thank you Chris and Brandon for taking such good care of us, you both were great!

Brandon and Chris were great! Fast, proficient and easy to work with...

Chris was clear, informative, friendly and professional

Professional service. Very pleased. Recommend chris. Very knowledgeable

Very helpful and informative, very good peices, too.

**UPDATE** I will leave my original statement about Public Storage so anyone who wants to read it can, BUT I will add that the next day their corporate office reached out to me and they were also very helpful. They listened to my concerns and made logical solutions for my problems. Thank you. **ORIGINAL POST** It does what it needs to as a storage facility, gives you the space you need and offers all the things you might need when moving. The staff is great, Chris made the experience very easy, BUT there are A LOT of hidden fees/false advertisement! Don't expect to get your unit for $1 on the first month because by the end of the set up process you'll be paying the same as the normal monthly rental fees! Also, if in the end you do still decide to book with them, as I did, book online. It cost $20 less every month if you book online instead of calling or book in person.

Tim was really helpful and took great care of us!

I needed a storage unit and Brandon hooked me up. He asked me questions on what I was storing and then showed me what he would think would work for me. He didn't try to up sell me to a bigger unit or anything like that. Thanks for being close and accommodating.

Great service, Brandon and Chris were very helpful and check in was quick.

Chris was smashing, he did everything and took care of me

Quick and easy! Great service from Chris.

Tim was very nice and informative. He made sure I understood the policies and procedures for renting with you guys! Thanks again Tim for all of your hard work!

Chris was very helpful and friendly when I showed up for my appointment. The facilities are very clean and secure.

Great customer service! They made it so easy to reserve a unit, timely process and friendly staff, especially Chris! Highly recommend!

Very helpful staff

Easy and fast service finding what I needed.

The personnel in the office were very professional, handled all of my questions and I felt gave me extra consideration. I will use them again when I have a need. Fred

Great service! Chris was super helpful. I got boxes and mattress covers. Excellent experience.

Great experience , Chris was very helpful thanks.

Chris is the new manager he was helpful and the unit was perfect for my needs THANKS CHRIS YOU ROCK!

Chris was awesome! Super helpful and friendly service. One less thing to stress about when moving!

Moving time. Time to play the game. My moving experience was going terrible. The evolution of moving these days leads to the feeling of getting hit by a sledgehammer. However, renting here made everything just slightly easier. This place has a pedigree that stretches back for years. My dad rented here in the 80's. Now, here I am D. Generation X renting here too. Rob was awesome with me and Matt was quick to answer my questions and help me when I couldn't figure out my lock. Ladies and gentlemen boys and girls, children of all ages... Rent here. And if you're not down with that, I've got two words for ya.... DO IT!

Stacie was very helpful and she made sure we found the right space for a great price. She explained everything very clearly and it was also an extremely easy process. 10 outta 10, I would definitely recommend!!

Stacie at the Kirkland location was awesome! Great service

Five stars for the great customer service if received. Rob and Josh were helpful in getting my lock cut for me when I needed it on short notice. Thanks to both of you!

Overall great experience. Rob did a great job telling me exactly what I needed. Couldn't have asked for a better experience here. I'll definitely be coming back.

Good service here. Rob was great. The property was very busy when I was here and he handled everyone quickly. Good prices on storage lockers too.

Rented here for a short period and it was wonderful. Rob is incredible and very friendly. His cohort Sean was great too. I don't think I'll be needing storage again anytime soon, but I'd recommend anyone who needs storage to check this place out.

Rob and Tim good group of guys that can hook you with storage!

I keep renting here over a few years with my wife. We keep coming back because it's a good place. The managers change from time to time but they are all good. Rob is there now, he is good too. Before it was Jeff and he was nice. I'll keep coming back.

Great deals here! Disco Stu loves the facility! Rob and Jeremy were fantastic! If you happen across another facility, back away! Not today! Disco lady! Also, Jeremy was really thoughtful on the merchandise to help me with my move. I ended up coming back and getting a few things he recommended.

Quality customer service. For my first time renting storage it went very smoothly and wasn't too costly or timely. Sean was a great help!

My experience setting up my Public Storage account was swift and the assistance I received to expedite my transition by Rob was exceptional. I was impressed with how he worked with me to get me in quickly, as my time was extremely limited. He communicated clearly and was very straightforward, showed me the space, and was very kind about it. I highly suggest this place, and the service these guys provide.

I really liked my experience here. It was quick and painless, and the manager Rob was funny and personable. There are some added fees when you decide to show up that aren't explained when you make a reservation, but it wasn't that big of a deal. I've rented at another couple storage places in the past, but this was the smoothest a move in has gone. This location is sort of tucked away in an industrial section of Kirkland, but it's easy to find if you use Google maps.

Rob and Sean were great. Friendly staff and the grounds look good. 5/5 would recommend

Stacey was awesome! Very friendly and helpful!

we got a great deal on a unit here. the total process was painless and took about 30 minutes. the facility is well maintained.The employees are helpful and courteous. one staff member in particular,Jeremy. Honestly, he deserves recognition for his great attitude and willingness to help really sets the bar for professionalism and customer service. He always greets us with a smile has really made and continues to make storing at public storage a positive one. The on-site manager seems to be doing a faboulous job and has been patient and understanding to our needs. I rocommend this facility for anyone looking for a storage unit.

Jeremy at the Kirkland facility has always been very helpful and polite. He goes out of his way to make sure I can get into my storage and can look up my account in seconds. The facilty itself I have used for many years and is convenient, reasonable and safe.

jeremy was awsome

Came in to get boxes last week and was professionally helped by Rob. They offer some good discounts on boxes. Their rates for storage seemed high, but moving isn't cheap these days.

Super friendly staff. Was easy and quick.

Rob was super helpful and very friendly!!

My wife and I were very impressed with how helpful and accommodating Rob was in every aspect of opening a new account and finding a storage unit that met our needs. His associate, Naqib, was also very helpful and patient with us as we looked at several units while deciding which was best for us. We highly recommend this storage location. David & Dottie

Love this place! Got a great deal and Rob was very friendly and helpful!! Convenient location and good staff. Thanks!!

I have had a unit for over four years at this location. I am always greeted by Renae with a nice smiling face. She always goes out of her way to help, regardless of what silly questions or requests I have made. I am going to miss her working this location even though she assured me she is only a phone call away at the location she will be transferring to.

Brian and Renae were so helpful, friendly, and efficient. I am very pleased with my experience. Thank you Kirkland Public Storage!

Great experience with Renae and Jeff, easy accessible location and would definitely use again in the future. I've have 2 different units about 20 of the last 24 months, Renae was just as helpful with the move out arrangements as with the move in.

Great service; easy move-in; best rate I could find.

Normally, I would never consider the importance of a storage unit until I realised just how valauble my contents are and how much care the managers take looking out for my stuff. Rene from the Kirkland facility goes so far above what I would ever expect that I can't say enough about how happy I am with her...She keeps a very watchful eye on the grounds and the units making it so I don't have to worry at all... If you are in need of a first class facility to store your valuables, go check them out... They get a double thumbs up from me...

Jeff and Renae are pleasant and helpful. Just beware that when you sign up at this location, you become the unwitting customer of the corporate office of Public Storage. I was reassured when I moved in that I need not worry about significant rate increases. 6 months later my rates increased by 20%. Jeff and Renae could do nothing because rates are set by corporate. If you intend to stay for awhile, know that Public Storage will take advantage of your loyalty by increasing rates until they extract as much money as possible from you.

Great service by staff Jeff and Renae. My lock didn't fit but Renae went the extra mile and helped me out and got my lock to fit. Well done.