Public Storage Self-Storage Units at 12249 NE 124th Street, Kirkland, WA

James was awesome & was able to answer all my questions!!!

My husband and I needed boat, rv and regular storage. James and Blake were super friendly, super quick and above & beyond helpful. They were able to consolidate all our storage needs and save us money at the same time. We are so grateful to you both!

I have had a tough time finding the right unit for my storage situation. Blake, was very informative and helped me get answers to tough questions. Got the right unit now and am feeling alot better about the decision. Thanks again Blake!

I’ve been a tenant for over 3 years and the customer service, especially James has been extremely friendly and helpful. The facilities are always kept nice and clean as well. I would highly recommend this public storage for any storage needs. Jeremy Madrid

We’ve been a tenant for 4 years and run a small business utilizing this storage facility for logistics it has been an enjoyable experience throughout our relationship knowing James the facilities manager on site and his team are here to take care of us. Highly recommend using them for any storage needs.

Blake and James are the best ever in the entire universe. Ask Elon Musk in case you have any doubts!!!

James y Blake son muy amable, amistosos, chistosos!! Excelente servicio los recomiendo muchísimo!! Blake habla Español!! :)

Blake was an absolute pleasure to work with. Super clean facility, friendly, professional, all around great experience. I will definitely be referring people to this location and to Blake.

James & Blake are GREAT !

James and Cameron has the best customer service. They go above and beyond to extend assistance. They deserve more than 5 stars!

Great service by Scott❤️😀

Cameron and his staff were very helpful. The storage is spacious and clean. I look forward in storing with them.

Great service Blake & James

The manager JAMES is awesome and helpful

I have been a customer for many years. Staff is always friendly, courteous and helpful. I would like to make special note of employee James at the Kirkland facility who has always been very helpful and courteous. Thank you for a safe, clean and friendly location, James.

James is always professional when I see him around the Public Storage property and in the office. I don’t dread coming to my storage unit because James KEEPS Everything from all the storage doors, hallways and restrooms CLEAN! ( I have work to sort through & Jame’s clean storage property in Kirkland is nice, so I can get my work sorted out).

Very efficient, no hassles, thanks guys.

Leena and James are amazing and helped me with everything I needed 10 star service

Had to get mom a storage unit, James got paperwork done in no time so we could get on our way. Great experience.

James was magnificent thank you

Was able to get a great spot to park my trailer. Everyone there was extremely accommodating and fair. James at the front desk was a tremendous help.

Very helpful team members! James and Lina were very kind and professional. Clean unit, secure space and easy to get to location.

Best experience ever renting a storage unit! James is amazing and super helpful, solved all my questions and he even go above and beyond explaining things other places expect you to read in the email.

Units are good and have relatively low moisture (compared with my Public Storage unit in Bellevue). Another key differentiator are the staff in Kirkland. James & Dylan are both super helpful and responsive (good follow-through & each have returned my calls when I had questions). They've help me with various things incl. access, lock & acct issues. Kudos to them.

THEY ARE AWSOME GUY KNOWS HIS WORK

Excellent staff, excellent service, excellent prices, excellent rooms. Never had any issues. All I could ask for!

Don't give them real email. Their unsubscibe just does'n work and they continue to spam you with some useless offers

Dylan made the process of renting the space very easy. Informative, easy to understand and helped answer all my questions. Had a quick chat with James as well and he was very inviting. Highly recommend this public storage.

One of the best places to store your stuff with a great staff who goes above and beyond to help. Needed extra help to move a few chairs out before my checkout date and James was able to toss them, saving me the extra trip. Great service, definitely recommend.

Such a great customer service and very nice guys working there, they will spend time to make everything as you need - I really liked that , thanks! Great experience

James is the best! He helped us with a time sensitive problem on a holiday weekend. Highly recommend!!

James is the best, great customer service! He really helped my friend with her moving needs. I would recommend this storage place

This is the best public storage I have ever been to James the manager has been very helpful very thoughtful whenever we needed anything and help me with moving my storage to a bigger storage whenever I see him he says hi he's very people friendly and always asking if there's anything we need I recommended storage to anybody who is looking for a place to store their stuff I give them a 10 out of five stars

I'm renting inside storage from this place for over a year now. I had no issue so gar. It's clean and the staff members are helpful

Fun

Great service

They did everything good for me I appreciate all the help these guys do a excellent job thank you James dylon

I walked in wanting to visually see the sizes of the units and James was more than happy to show me around. He was such an awesome man and he doesn't force you to sign up right then and there if you weren't ready. He takes pride in the quality of the security and software they use to keep it safe and easy access for the customers. HE IS AMAZING AND SO EASY TO GET ALONG WITH.

I met James the manager of the 124th location I called as I was driving in I explained that I am disabled he came outside helped me out of my truck onto an office chair on wheels pushed me inside had all paperwork ready and after Quick call got me approved for disabled people discount and he will and the facility is ready for all my disabled people so after that and my senior citizens discount my bill was 8.26 yes that's right I asked twice and saying don't get in trouble for to many discounts he said it's company policy I said great I'm telling all my friends. So James pushed me back outside where my brother was waiting with the amazed. Look as James helped me into my truck .Honest to God truth from Steve & Greg Child. .

Newly painted, streamlined their tech, easy peasy and gentleman was very helpful

Both James and Ryan weee very professional and helpful. Thank you for your help.

Dylan and James were supper helpful and very professional. Thank you guys.

The manager, James, is incredible to work with. He is so kind, helpful, and accommodating. He helped me out in a pinch, and completely alleviated the stress of the situation.

I spent 30 years hiring and training personal for an international corporation and have found my experience at this public storage location to be exceptional. I have been a client here for 20+ years. James, the manager, has gone above and beyond to make this experience easy and painless with outstanding professionalism. Thank you so much......I couldn't have managed without your help. I would offer James a job in an instant...great job of hiring Public Storage! Most Sincerely, Lee Ann J

I really appreciated James’ customer service at this location. James was able to quickly make an adjustment to my account and followed up with me very promptly after I initially called with an inquiry. He was very supportive, informative, and made a huge difference in my Public Storage experience as a long term renter.

I am very pleased with the attention and service I receive from Public Storage. I currently have 3 units at the NE 124th St location, one since 1988, and the other two dating back to 2001 and 2003. You don't stay with a Company that length of time unless you are fully satisfied with the customer care you are receiving. Sad to hear DM Tracy B has transferred to Everett. Over the many years I have dealt with PS, she definitely is a top performer. She has excellent people skills and a can do attitude. I wish her continued success in her career with PS

The staff here is outstanding, especially James. I have used this storage location for approximately 2 years and I am very appreciative of the terrific services I always receive. Thank you!

EXPERT .... Job Well Done!!

Great experience! Easy quick communication. Friendly service and the best price around! I even had, what could’ve been a major issue, get resolved in a matter of minutes by James who helped me find a larger unit that would fit what I needed to store, at no additional cost. He went out of his way to make sure I was taken care of! Thanks James!

Hah, called for some details about a storage need a month from now, employee hung up on me once he realized I wasn't interested in placing a hold or starting the process, and was doing research to find the best fit. Great job losing my business.

I was not even a day late on my payment and I got a $93 surcharge on a $178 payment. Then I pay in full, and three hours later I get an email with a lien notice on my unit. Then when I call customer service, which is impossible to talk with a human, she tells me to ignore that threatening lien notice and that the systems aren't connected. What garbage. The property manager of this location may be congenial, but this is a horrible customer experience all-up that is clearly designed to gouge customers.

James was very informative, helpful, and polite. He covered all the information regarding our new rental unit and asked several times if we had any questions. Our great experience today confirmed we made the right decision in choosing Public Storage. Thanks, James!

James is awesome

This place is great and James was awesome! It took me weeks to find the right combination of storage that worked for me. James showed me units in two different locations and helped me make sure my vehicles would fit. He went above and beyond my expectations.

EVERYBODY NEEDS TO READ THIS! I have NEVER been so pleasantly surprised (shocked is more like it) at the outstanding service given by James, the manager at this facility, before in my life. It's hard to adequately describe what a load he took off my shoulders. I had hand surgery and my son was supposed to clean the unit out. He got some of the stuff out then.... he lost the key and I had to be out or I would be charged another month as of the 1st. I was really upset and told James of my dilemma and said I would take care of it somehow, without the use of my hand. Could not drive, etc. To my surprise/shock, James took care of absolutely everything for me because this is the kind of service he gives at his facility. What more could a person ask for? I am seriously not used to people being so conscientious at their job anymore. It's really rare and, as I said, shocking. James will be my hero forever and I will not hesitate to recommend this facility and James to anyone. He should really get a raise and be promoted to "Training Director of Client Relations".

I had a good experience. James was one of the nicest guy. He was very helpful and professional. I recommend this place to anyone who needs to rent storage. Kirkland public storage is the place.

Very responsible staff! Helped me solve a lot of problems, I broke the key in the lock, solved the problem for me the same day. Very patient and kind people!

Great service!

Total fraud on there storage auctions was watching a posted auction suppobly sealed that had less than a day left auction got canceled same one posted with in a few hours looks like it was searched threw and staged sorry for the person who go stuck with all this trash same unit different auction

I wanted to say thank you to James at this location. His customer service was impeccable. He went above and beyond in assisting me with finding the right unit and getting everything squared away for me to use the facilities. It is very appreciated! Thank you so much!!

I am renting three units so I've been going there quite often lately. My experience has been very positive. The key is the representative they have in charge, James. I have been is sales and customer service all my professional life. James gets it! He will go the extra mile to ensure you walk out of the store pleased with the service.

I sure do appreciate James‘s help today, I was having a little bit of trouble with the PS website (likely me :-)) and he gave me excellent personal customer service. I’m a small business owner and was in need of some outdoor vehicle storage and he answered all my questions and helped me get the right spot for my needs. I’ll definitely be back and hope James is here to help me out again!

James had great customer service and was able to set up the account for our new storage unit very efficiently

I am the administrator for my deceased sister. James was incredibly helpful and professional facilitating access to her storage. His understanding and patience were most appreciated and far exceeded expectations. Public storage is fortunate to have James, and I hope they realize and will reward his value to them.

Great experience renting a storage in here. Easy to find by 405. The most important thing - James was really helpful helping me set up and showing me how to use the storage.

James is the best. Took care of everything!

James was incredibly accommodating and efficient. A true pleasure to work with!

James was very helpful in showing the unit and answer all questions.

James is a miracle worker — he worked with me to organize my accounts. Thanks a lot, James and Public Storage.

Great customer service. James was friendly, informative, and helpful. The units are clean and the site looks well maintained. Happy to be storing here.

Easy setup, great service

James, was a wonderful employee that helped me with my storage issue. He was kind and patient with all my needs. Thanks James!

Store # 21601 at 12249 NE 124th Street Kirkland. While they have jacked up storage costs over the last two years significantly (as soon as the 6 month moratorium is over for a new customer), the place is clean, well run, and James, at the front desk, bends over backwards to take care of the units and the customers. His positive customer service attitude goes a long ways towards alleviating the pain of constant price increases.

We were trying to set up an on-line reservation for another Public Storage location, but were having problems completing the reservation on-line. We needed to secure the reservation immediately, and our preferred location was closed most of that day, so we stopped at this location and James completely took over the process, looked up our on-line details, explained what had probably happened, explained the billing process from the middle of the month (which the agents at the 800 number didn't make clear), completed the reservation, and set up our account for the other office. We were quite taken by his efficiency! Highly recommend his services.

Go to place for boxes and items for moving.

The gentleman working at this location is such a star. He assisted me with a stuck lock on my unit, whilst at the very end of the day when I'm sure he wanted to leave but chose stellar customer service instead and continued to stay a few minutes beyond his time so I could purchase a new lock from him. Super helpful! I would not have been able to access my unit without his help.

Not gonna lie transaction of downsizing my unit was a little rough… although Regina and her Supervisor (sorry, I forgot your name) went above and beyond to assist me with my storage rental! I left feeling like I was truly taken care of.

Alias and Lindsay were extremely helpful, amazing customer service in general

I wasn't certain about getting a public storage for my dnd figurines, but the customer service rep I talked to helped me get over all my fears! They're really super helpful!

Great customer service!

Lindsay was amazing and gave me great advice and exceptional service! Five stars!!!

I have rented here a few times now over the years for my boat, furniture and other items. I’ve always felt this is been a pretty safe place and the customer service has been good. I recently had an issue that needed to be taken care of and got a hold of the manager Traci Bevan and she’ has gone above and beyond to help me out with my issue and I really appreciate that and I highly recommend this place to anyone looking for storage space.

They need more move in specials

I have been very pleased with this facility. We have been customers for several years and it has always been well kept. Lindsey has been a tremendous help to me on several occasions. She is always so positive and friendly on the phone and recently found a way for us to save on our monthly payments, for which I am extremely grateful!! Even on the occasion of calling with a reminder (which I appreciate) Lindsey’s attitude makes all the difference!

Nice people, but when I moved out, live and dead mice were in my things. I had to throw away large garbage bags full of my jewelry, clothes, linens, tapestries, and childhood keepsakes. I had to wash everything that wasn't ruined.

Sean is an excellent representative of the company. Very helpful, and professional. I appreciate the ease of renting here. Would highly recommend!

Place has some decent deals on boxes. Lady at the office Lindsey, super nice and helpful. Definitely will be coming back to buy more.

Lol idk why Google asked me to rate this place but I'll give them 5 stars because I have been here for 5 years and never have I had an issue. They just put the pest control boxes out in front of our units but...like i said..five years here and I have never seen a rat. Lol these guys are cool. Never had a break in either knock on wood!

I had originally made a reservation at this facility but realized I needed a bigger space. Lindsay contacted me instantly and helped me find a bigger space at another location. She saved me time and money by letting me know about their e rental options and I was able to rent the space I needed Great customer service!

This is one of the worst places to store your belongings, there are far better options available I'm way happier since I have moved everything to West Coast storage, my storage locker hasn't been broken into, the hours I can access it are far better, the employees seem like they actually might care if someone breaks into your locker and maybe even do something about it, oh and at West Coast storage they actually have security cameras that work and are facing a direction that would be helpful if something ever did happen. Do yourself a favor and do not do business with public storage, don't believe me go see for yourself!

Very clean. Flatbed carts are available. Easy, secure access. Timed lights that I can control, meaning saving energy. Close to where I live, ar the corner of two main streets.

I ove this location very fast friendly service

Great experience renting a storage unit! Jordan was awesome! We always appreciate exceptional customer service. Thank you!

Good service. Priced too high!

JORDAN is excellent at here. It is a very good experience when I visit this store.

Patti and Lindsay were very helpful and provided outstanding customer support!

Amazing customer service. These guys are awesome! Lindsay was great. And the young gentleman that checked us in and gave me our keys was wonderful. They were fast and saved me so much time. Thanks!!!

Betty is the best. SUPER helpful, professional and friendly. With no notice she had us taken care of and made this experience go smoothly.

This review is specifically to acknowledge the fantastic customer service I received from Lindsay at the 124 St location in Kirkland. While I ultimately did not rent a unit with Public Storage (I was looking for climate control and this location doesn't have this feature) - Lyndsay went over and beyond to accommodate my needs. She checked in with other locations, made a reservation for me as a back up, and went over all the details I should know regarding renting a unit. Lyndsay is extremely professional, personable and helpful! Thank you for your great service!

Lindsay was really helpful and got me help with no issues at all.

Miss Lindsey is fabulous! Her customer service is the best ever! She helped us to decide what we needed and got us all set up. Best employee ever!

Needed a unit short notice, found this Public Storage on the web. Reserved unit on line and received call back almost immediately. Site Mgr (Lindsay) was pleasant, professional & helpful and accommodated meeting that afternoon to see unit and check out property and get it rented! Location is good, paperwork was easy and unit fair priced.

I came in to ask about boxes the other day. Lindsay was there and She was able to help me and my girlfriend grab a pak to start out our move and give us some nice tips on how to back are more fragile items!

I recently made several trips into this Public Storage to purchase moving boxes and one trip to return some boxes I ended up not using. Each and every time I came in, despite it being during a pandemic, every employee I dealt with was friendly, personable and knowledgeable about the products they carried. I specifically want to give a shout out to Christy and the lovely brunette who were working the day I came in to return a few boxes I ended up not using. I happened to come in at a very inopportune time (right after they had received instructions to close the store unexpectedly during business hours) and they both very professionally and very quickly made sure I got my return processed and got the heck out of there in a very expedient manner. :) All while being absolutely calm about the whole situation. Betty and the gentlemen who just moved up here from California were also both very nice to deal with (Betty especially). :) If I find myself in need of a storage space or some more boxes, I'm glad I know where to go!

I have worked with Christy, Quinton and Betty! All of them helpful, polite and provided excellent service. Very friendly and quick customer service!

I went to the Kirkland location and was served by Betty. She is absolutely lovely. Wonderful service!

The help are slow, uncaring and unfriendly.

Fantastic service!! Betty and Lindsay killed it!

This location is great, the staff are very helpful. They work with the customer; getting you the best deal, and providing every service they can. Thank you.

Betty was friendly & super great with helping me with my storage needs

Betty was really nice and got us a good deal. We were in a spot and she helped us out. I’ll definitely use them again when we need storage

Great Price!

Karl was very helpful when I came in for boxes . Always a pleasure doing business at that location.

A great place to store near freeway, easily accessible units, affordable. Tnx.

Customer service very friendly and prompt in responses! Thank you Jason for your help and making our experience easy.

Always professional and friendly, nothing to complain about. Had good experience here

Renting a storage unit on 12/15 at 124th Street public storage Miss diamond was a greathelp and helping me find the correct storage unit for my needs she was full of information and everything she had was with a smile I greatly appreciate her time and it will definitely come back I'd recommend this location to my friends and family because of her customer service

I uses Public Storage a lot. This is the first time I rent unit in this exact location (Totem Lake / Kirkland, WA). Diamond at the office helped me very professionally. Great Job!

Kind people and safe place to keep your stuff.

Many thanks to Adrian for excellent service. After a nightmare experience with my moving company, he quickly made sense of the situation and couldn't have been more helpful in getting the situation back on track.

This is a great location and the employees are the best! Everyone is friendly, professional and willing to help. Thanks Joanne for making my check out process seamless. If I'm ever back in the area I'm definitely storing my stuff at this Public Storage location!

Outstanding customer service. staff was very helpful in helping me. Vary friendlyAnd informative. Definitely recommend all to choose this location.

Lindsey was Awesome

👍👍

Lindsey was fantastic! Great service by being welcoming, prompt, and professional. 5 stars!

This is a nice location and the customer service is great! Your customer service rep, Lindsay is awesome. She answered all my questions and was very helpful.

I am a long term customer and wanted to share my comments about your manager "Lindsay". She definitely knows the product, is professional and has a fantastic attitude. I've been in the office when a situation was occurring and even under this stressful situation, she maintained decorum with a smile. I will recommend this location due to this manager! She deserves a raise!!! Thanks for all your help Lindsay.

Outstanding customer service. the staff was very helpful in helping me decide which types of moving materials worked best for me - and very friendly! I will definitely refer all of of my friends to choose this location.

Matt and his site manager, very helpful and very friendly. They acted fast to my needs and had answers before I left their office. Thank you!

Very dissatisfied with my experience obtaining a storage unit at this location. After going online over a week ago, receiving 2 confirmation calls and voice mails, and a confirmation email, when I arrived for my 10am appointment no one was to be found on site and the office was locked. Waited some time while trying to call the location phone number, but voicemail is all I was able to reach. I put a call into the corporate line and was referred to leave a message for the District Manager on his voice mail. After over 2 hours, was finally contacted to reschedule for same day. And after all of my inconvenience I experienced today, there no offer made to reimburse me for my time loss today, I would have settled for something as simple as waiving the lock fee, but nothing but a "I'm sorry" from the clerk that assisted me. I don't plan on keeping my stuff stored here any longer than necessary and will be leaving reviews to prepare others for their storage needs research.

Diamond helped me rent a 10' x 20' unit. She was personable, helpful and knowledgeable about the property. Thank you Diamond.

Diamond did an amazing job showing us the property and explaining the rental agreement!

I've spoken with a number of employees at this location and they've all been great. Both times I've gone into the office Lindsay has been there to help me and she's been fantastic. She has taken the time to answer all my questions and make sure I have everything I need. I would definitely recommend this Public Storage location.

The price chances twice a year. I started last year 80$ after 6 mounts 100$ and now 118$

Poor services

Renting Units without electricity , sad !!!!!!!! And they can't say when but lie.

Lindsay has always been rude, negative nasty to me.

Great service

Joanne was very helpful setting up my account

Great Price, very friendly staff!!

Lyndsey is soooooo awesome. Always professional, sweet and couldn't be more helpful. I would refer everyone to this location all day long every day.

Well run, clean and the staff is very helpful. Lyndsey is always great.

Rest room has been out of order for 3months plus. Inhospitably hot during daylight hours. No trash cans. Area not very secure some gates and foors can be left open or ajar.

Betty was GREAT in helping us find a storage unit immediately and that would fit our needs. She was very easy to talk to and friendly. I would recommend her to everyone I know.

Great place, friendly folks, easy to work with. Had everything I needed.

McShelle was so nice! Update for downgraded review. Tried to drop off some last minute storage items before heading to the airport for our move. It was 8:50 pm - so admittedly close to their cut off of 9 pm - but all the doors were locked and nobody was there. I had to throw away the items I planned on storing. :/

Lindsey did a great job!

Ken was very helpful with full service.

We worked with lindsay and she was great, friendly and quick. The process was painless and we were in and out in less than 20 minutes. Thank you!!

Lindsay just helped me and my wife rent a 5x10 unit. Love this new summer special Promo!

Chris was by far one of the best employees I’ve interacted with in a long time. It’s clear he is a valuable asset to the company

Very quick and efficient process with Chris and the guys at this Public Storage!

Third time renting from this location and have always experienced great customer service. Highly recommend checking them out if in need for temporary storage.

Lindsay was very helpful and funny. We got in and out quickly.

Lindsay took great care of us and made sure things went smooth.

Ken was awesome! Quick and easy process and it was so easy to move into.

Had a great experience, the manager Ken was really helpful and got me what I needed right away. Thanks Ken!

Ken and Lindsay helped me out amazingly with looking at a smaller unit. Customer service was 5 star all the way!!!

I came to buy boxes a couple days ago and Brandon mentioned I could bring back any I didn't use. So I did and save myself $11! Thanks guys!

Lindsay and Brandon are awesome! Super friendly and helped me get what I needed. Would give 6/5 but google won’t let me LOL

Betty got my unit and gave me a tour along with tips to make things easier

Jeremy was awesome! Helped us out in no time and we got to ride his golf cart.

Thanks for all your help Dawn and Betty. You made moving my father's belongings less stressful than I thought it would be. I will be telling all my friends and family to come rent with you.

My wife sent me here to get packing supplies. Ken, was so happy to see me and really went above and beyond what I expected at a storage place. This guy deserves some recognition for a job well done!

Brandon is the man!

This place is horrible. We left our boat there for a year and it got robbed they took everything out of it. The company handled the robbery terribly. Claiming that they never have had a robbery there. The police told us just the opposite that it happens all the time.

Brandon is very friendly and helped me find the right storage unit. There is an insurance policy on top of monthly charge.

Kelly is fantastic. I have stoped in a few times to get ready for my big move. She has always been so helpful, gets me set up with everything I need nd even help me load my stuff to the car. Sad to see her go.

Kelly was such a sweetheart. Thank you for all the help. Moving during holidays is bad enough, but she made this stop nice and easy. Highly recomend.

Jason (district manager) and Kelly (property manager) provided superb service. I have been overwhelmed with personal issues this past week. I needed to move by belongings from my condo into my storage unit, however ran into a few challenges. Jason being sensitive to what I was going through stepped in immediately and solved my storage problem. I recommend this location to everyone that's considering a public storage.

Kellie and Marie were great on customer service...I'll be back.. 😀

I got a 10'x20' unit to park my vehicle in for a couple of months. The staff was really friendly and the unit was perfect for my needs. I highly recommend Public Storage for storage needs. I got a great deal on Labor Day. It was 50% the storage price for the life of the storage. It saved me $$$. Thanks!

Kel was so helpful & kind.

Thank you for fixing our unit lock so fast. You guys rock!

Great to work with! Will be using again.

Great Experience All Around!!! Friendly, knowledgeable staff Kelly and Marie were quick to help assist me with my needs and make me feel welcome. Clean and bright facility!!

Kelly and Sam helped me with answering my questions during a stressful time.

Had an easy issue to fix, but took a bit longer to fix than needed. Other than that it's am ok facility

Our stuff remained where we left it. Nice staff. Like an online game, your experience may vary based on interactions with other customers.

Chris was super helpful organized and efficient!! Would highly recommend this location.

Didn't do business here, just met someone in the parking lot. If I had stuff to store though I'd probably store it in my garage, but I wouldn't be against storing my stuff here.

I can't say enough about the fantastic customer service I received at Public Storage! Chris R. helped me and he was absolutely amazing! He helped me find the best deal with box sizes, and the most cost saving pricing. He made a number of packaging suggestions that I had not thought of which saved me having to make another trip! He helped me load everything in my car which was a huge help! Best customer service ever and quality products~~!! Thank you!!

Adrian and Chris went above and beyond to help us get a unit

Adrian and Chris did a wonderful job helping us find a unit!

All the employees were very helpful finding us what we needed. Parking is scarce in Kirkland but they have tons.

Easy move in and move out. Nice customer service - would use again

Everything in my storage unit is wet from the outdoor element app pass

Chris R. =Wonderful!! Appreciated his help.

Great facility and staff.

I have been renting space here for a few months now. This place -hands down - has the best customer service. I had a bit of a dilemma today, and Chris H went above and beyond, and made sure i was taken care of properly. It really feels like family here. I wouldn't rent space anywhere else, this location is top shelf, in my humble opinion. Rob C.

Great price and excellent customer service. I was wavering between the convenience of a drive up storage bay or the added security of being inside a secured building with another company and Chris R. not only followed up with me the next day to see if I had any additional questions but also found the perfect compromise to what I was looking for!

Chris H did a great job in helping me pick the perfect storage space for my needs. Very helpful and friendly staff!

Sucks entrapment.

Awesome crew at this location! They are helpful, communicative, knowledgeable, and very understanding. Chris H is absolutely the best! A++ storage facility. I would rent here again! :-)

Kelly did an awesome job getting me set up with a storage unit to fit my needs. I just moved out and Chris made me feel confident in the closing process. This location is very secure, professional, and well kept. Thank you so much.

Great customer service. EASY SIGN PROCESS. Kudos for C.H with overall sign help.

I was impressed by Dawn and Alicia's service and as well as some other worksers and the manager too. Very nice and professional approch to the business. Dawn was especially very helpful. The all team is very polite and cooperative. I like the big lot parking and wide driving road. It is also very secure area; camereas are everywhere. I like it very much and just got lucky to get a storige with these wanderful people in a pleasent area. I strongly recomend it.

Dawn and Alicia have been wonderful and very helpful with all our needs here at this public storage. Highly recommend!!

Everything I could ever need to make my move super easy, thanks guys and gals!

DO NOT RENT THEY RAISED THE PRICE OF MY MOTHERS STORAGE WITH IN THE FIRST 2 MONTHS?! STAFF NEVER AROUND HALLWAYS WERE UNCLEAN. AFTER MY MOTHER MOVED IN SHE WAS SENT A LETTER SAYING SHE HAS TO BUY INSURANCE FROM THEIR INSURANCE COMPANY??? ANY WAY THAT PLACE CAN FIND A WAY TO MAKE EXTRA $$$$ THEY WILL & YOU WILL BE CHARGED EXTRA???

Are all facility members trained? I guess jason needs littke bit of more courses on politeness

Jason was rude and unprofessional while renting the storage. He jumped into conversation to me and other representative and was acted intriguing with unrelated question.

Chris H. and Chris R. were very helpful in setting up my first time storage rental!

Clean facility and easy to notice from the road

Chris was polite and helpful and made the process smoothly.

Clean place. Easy in and out. Seems very well secured.

Impressed with Chris & Dawn!!! They found me the perfect location in Everett. I will check back monthly to be at their Kirkland facility. It is convenient & very well cared for.

I've had my trailer parked at this location for years, and when I needed to vacate my covered parking spot early, Chris R did a great job helping me find another person who needed the space. I would be happy to use this facility again and I hope Chris R is there to help.

Helpful staff! I was guided through well to choose unit of proper dimension for my needs. Was also shown one size bigger & one size smaller units in case my current choice did not work out and the process of moving to a different unit within this facility was explained well. Awesome crew!

A huge Thank You to Chris R for helping me get a larger storage unit in record time this morning!

I enjoyed every aspect of using this property. It was clean and convenient but most of all the staff were over-the-top professional and helpful, especially Kei.

Chris was fantastic to deal with, very professional and customer focused!

Thanks Chris for answering all of our questions. You were incredibly helpful and friendly.

Everyone I dealt with was super great. Especially Chris and Liz. I needed a storage unit for 2 months while remodeling my house. I asked for a bigger unit, and was asked how much stuff I was going to put in it. They showed me a smaller unit which worked perfect and saved me $$. Would happily use again, if/when I ever need. Place is clean, plenty of carts avail as well.

Good customer service, easy to work, in and out in 20min.

Easy access an very succer

I had a fantastic experience with Matt, Jason, and Brandon here. They were extremely helpful and friendly, and really went the extra mile to help me out and understood my situation. Highly recommend this place, the staff was awesome! Not to mention the quick signup/rental process and affordability.

brandon was great and helpful.! easy to get things started !

Great place to store your belongings. Liz was super helpful.

Being able to get a spot to park my car was a life saver and Brandon was a huge help. Highly recommend this place if you need to store short or long term.

Helpful service!

Excellent service, very helpful, great can-do attitude...Thanks, Chris H. Excellent location, easy access to freeway and other businesses/residential.

Gave me lots of options, patiently answered all my questions.....had lots of suggestions to do I can make the best choices

Went to just get some boxes and was helped out by Blake who was very friendly and was super helpful!

This place is great. Convinet location, great staff! Lauren helped me with my check in process, I reserved online, and was great!

Awesome service with great communication skills Lauren has the perfect personality for customer service

Very friendly management. Clean facility and very accessible.

Its team work, folks. Two Public Storage Units within a stones throw of each other in Kirkland, either side of Interstate 405. Megan in charge of the one of 116th and Sean at 124th/124th. Great service from both. Megan weighs up our requirements, realizes they are slightly better served at Sean's facility, and financially we (the customers) are the beneficiaries of a good deal. Thanks to their partnership, and subsequently to the team at Sean's, a great experience, at a clean, convenient and friendly location. Thanks guys.

Unit was broken into. Paid until the end of the month. Was told we don't so refunds. I don't want a damn refund I want the time that I was suppose to have left back in my account. I didn't pay to have my belongings some of which are irreplaceable be stolen. Thanks for nothing.

Great place to do business with. I really like their automated system that tracks your phone number and allows the agent to talk directly to you without having to repeat a lot of check in info. Speaking of check in, that went well and quickly. Since I was storing a boat, the agents made sure that I had a stall that facilitated backing the boat into the enclosure. Lauren and Anji were extremely pleasant, helpful, and efficient in checking me out when I no longer needed the storage. Hats off to them at Public Storage.

Sean was very helpful when I cam in to pay my bill.

Excellent facility with easy and secure access at reasonable price. Parking spaces and building is connected with covered port; no need to worry about rain. Lauren was the most helpful agent; she showed me 3 spaces to make sure I get the one I like most. She is as cheerful as sunshine and she dissipated all of the stress of the move. She advised me to have music on while I pack - what a great idea! Thank you Lauren.

Nice place... Thank you staff Rodney, Lauren, and Tyler...

Rodney was super helpful and thorough with great customer service!

Rodney Blake and Angie were great.

I needed a short term storage solution. Rodney and Blake got me set up quickly with the right sized unit. When it was time to move out Anji sent me on my way without any hassle or pressure. Great customer service. I will definitely use Public Storage again.

Oh my goodness were these people excellent! I rented a 5X10 unit and started moving and packing but forgot that after my remodel I'm going to live with my girlfriend (who undoubtedly is going to throw all of my stuff out anyway) so I decided to just throw the stuff out prior asked to downsize and they were so helpful! Not a problem! Refund here, new keys there and 5 mins later I have my new space. Both Anji and Rodney were excellent, and I couldn't be happier! I suggest a raise for everyone involved!

Rodney and the team in Kirkland are great and always willing to assist. Location is clean and very convenient, highly recommend this storage facility.

Rodney was a great help and worked hard to help get the boxes into my car since I already had a bike packed. I couldn't have done it by myself.

Was helped by a guy called Rodney. He could not have been more helpful. Got me everything I needed. Was quick and even apologetic for the 20 second wait I had in line. Then helped me with my boxes to me car. Excellent customer service.

Rodney and Austin are great guys and incredibly helpful. I would definately recommend this place they are amazing.

Excellent storage etc. but the customer service from Megan was above and beyond excellent. I hadn't visited the unit in 6 years and she was very kind about reminding me where my unit was located. After I couldn't seem to get the lock open I called her and she immediately showed up and helped me unstick the lock. She even trouble-shot and resolved the underlying issue. It was a difficult visit for me emotionally (was cleaning out my deceased Mom's things) and Megan was very compassionate. Just a small act of humanity and kindness makes a big difference in someone's life.

Rodney fue una persona muy amable y cordially. Ojala todos los establesimientos tubieran un empleado asi

I got a little late on my storage bill and the place it was a mess I wasn't able to clean it all out then with help I got it cleaned out Rodney help me by being very understanding and was very good customer service

Travis was very friendly and helpful in getting me set up with just the right storage unit. He took the time to explain the options and terms of the agreement and answer all of my questions. The facility was clean and well light and felt secure.

Rodney was great!! Made the process quick and easy!

Austin was very helpful and accommodating my storage needs.

Rodney was a amazing. From calling me after I made my online reservation to helping reschedule my move in time due to my work schedule. He was there to help me. His is the place to store your stuff. Great price and amazing service.

Rod and Daniel were very helpful and extremely polite its been a pleasure dealing with public storage.

Chris gave excellent customer service. This Storage is great. I wish they had some hard locks for the outside spaces so we can secure more strongly the assets.

Such friendly workers and a great facility!!! Mark was so helpful and made sure we got the storage unit just the right size for what we needed

Great place to store stuff; knowledgeable and very helpful staff! Brandon is an excellent property manager and answered all my questions.

Rodney did a great job

Everett gave excellent customer service and helped us find a perfect storage unit for our needs!

I had a unique need for mro storage. Tim had a solution immediately and helped me initiate the process. Back the next day with all the needed paper work, Rodney took care of the set up in no time. All in all an excellent transaction

Rodney and mark are very nice person. They help me a lot.

My interaction with Rodney and Everett this morning was great! They actually made my day so much easier by making the whole process smooth and fast! Very good attitude and kind to show the unit and explain the whole agreement process. I need to give them both props for being so great and professional! Well done Public Storage!

Great service from Rodney

Very pleasant, friendly, & helpful. Thank you Tim & Rodney.

Rodney and Tim were awesome and very helpful in getting the right storage unit in very less time!!

Great job Rodney!

I give Rodney 5 stars he is very professional , helpful, curteous, set me up perfectly , my move went well, evreything fit just great! I would recommend his service to someone else! Craig Rickerson.

Great service and helpful advice provided by Rodney and Zoe. Highly recomend this location.

Tim was very kind and helpful! Told me everything I needed to know. Great customer service!

Rodney was owesome, he help me out alot. Tim was very helpful,

Tim and Rodney were extremely helpful in getting me at up with a storage unit. This is my first time renting a unit and they explained everything thoroughly. Enjoyed my interaction with them

Excellent service from tim, thanks to him I got to store my stuff in a unit on the same day that I called and he made it very easy!

Dena, Rodney, and so many other employees of Public Storage that I've dealt with over the years at this location have been friendly, helpful, and fantastic to deal with. I have had my storage space since 2006 and have had fabulous service here the entire time. I only wish I'd submitted a review ages ago. Thanks, to all of you.

Awesome staff, they made the process quick and painless and I really appreciated Robbie's help and friendly attitude.

Thorough, friendly & patient staff!

Just fantastic. I walk in the door and feel like family. Always clean and a pleasant experience. I just love the people that work there! Thank you for being so wonderful. I have never had a problem. If anything happens I need help with they are there to help me. Very customer oriented. Oh my what a wonderful nice couple of guys. The manager I think his name is Rodney helped me to locate my unit... I had lost my access code and he looked it up for me then walked me up to my unit. He showed me where the carts were and everything... I get lost easily in places like that so he was so kind and helpful. What a nice couple of guys... the other guy I think his name was Robert... he helped me to get to the elevator after I got my stuff out of my car...just super nice couple of people that are so kind and helpful...I just love renting from public storage...

Rodney was extremely helpful in getting me the right size space for all my belongings that needed to be stored. He showed me around the property to make sure I knew where everything was. The paperwork was very easy as he explained everything in detail. I appreciate his time and how easy this process was as I was extremely stressed from picking and getting ready for a big move. Thank you very much from a happy forever customer! Ashley Ryan

Rodney did a great job. I was in a hurry and he helped get me out really quick.

I would have given six stars...however they had no cookies or snacks.... Brandon and Stacy were wonderful !

Tim was excellent and very knowledgeable!

Me gusto como me atendieron, Rodney fue muy amable conmigo me explico y me dio opciones que eran buenas para mi, fue muy buena experiencia .

Tim was great and very helpful.

Tim is super friendly and helpful. The staff is awesome c:

Tim is the best! Very knowledgable. Fast service!

Very good experience staff showing me around. thanks Alicia!!

Allison and Rebecca was so helpful in getting me a parking spot for my moving truck. Both girls explained my options and I was happy that they did they made my decision very easy in signing up. Update as of 10-7-15, Rodney the new manager is great! He is always helpful! Alicia and Brandon who was in training will be a great addition to the team!

Stacie was great and friendly and helpful , prices by so much hence only 4

Stacie helped me return unused boxes. She was cheerful. Thanks Stacie. :-)

Stacie gracias por tu informacion y servicio exelente

The manager, Debby keeps the property clean and presentable. She has a way of being straightforward and professional but keeps a happy and positive attitude. I have experience with public storage and the 124th totem lake location is one of th best ones

Very ! Tim took the time to make sure I had every thing I needed for my storage needs. Thank you Tim.

Rodney helped me out in a really critical situation plus the service was friendly and well organized.

5 start service, staff was very helpful, easy to access

Tim, Rodney and Chris showed great professionalism and were very kind and helpful. Overall a good experience. Thank you

Tuve una experiencia muy agradable. La señorita Dena fue muy amable. Se ve que es una persona que respeta a todos y a toda la naturaleza. Hasta movió una araña que bloqueaba la puerta de bodega para no matarla. También aseguró que se aplicaran todos los descuentos que tenía. Solamente se me olvidó preguntar si había descuentos para los ancianos como yo. Gracias Dena.

Tim and Rodney are great! They explain everything really well and make it easy!

Had a very good experience with Mat and Travis in setting up my storage space. Travis even gave me a tour of the facility and walked me through the entrance and exit mechanisms, made me feel very confident with the security around the place.

Awesome! Dena and Rodney are the best!

I came into the office with all of my stuff on July 2, 2015. Stacie was helpful and kind. She helped me carry my stuff out of a cab into the office. Then she helped me load my stuff unto a cart then to the storage unit. She went above and beyond my expectation. The unit was clean. Thank you very much Stacie & Public Storage.

Very helpful staff, professional and friendly. Good experience all around.

Rodney is so awesome. I recommend you see him for all your storage needs and questions. He has a great sense of humor and is very knowledgeable. ...

Tim was very helpful and didn't try to sell me anything I didn't need.

Rodney and Sean did a great job onboarding me. Thanks again!

Stacy and Rodney were a great help finding the correct unit. great P.R. skills!

Rodney and Stacy were a big help getting me a storage unit.

Rodney was very helpful! Thanks

Sean was awesome!

good service...Rodney(the guy who helped me) was so nice to explain each detail...thank you!

Rodney is a rock star! He is super friendly and helpful and even remembered our names several months later.

very friendly people, especially Stacey. easy to organize unit. good choice for me.

Friendly and helpful staff. Moving my stuff into this storage facility couldn't have been easier. Highly recommend!

Rodney was very helpful and really friendly. He made my stress of moving easy. This is a great location too!

Dena and Rodney gave excellent customer service. They were a eager and ready to help!

when I went to rent a storage space and mat was very rude, interrupting me when I tried to talk and even told me if I didn't buy his insurance I wouldn't be able to rent the space, I went home and found out this just isn't true. unfortunately I really needed the space so I rented it but left the store quite upset, which is horrible because I was in a really good mood when I went in. mat ruined my day with his aggressively poor know it all attitude.

Denna and Rodney were Very helpful, they showed me multiple units and explained options.

I was in a bind looking for spot for my boat storage. Dena at Public Storage was amazing to work with. She worked with several PS's in the area to find me the best spot. I was also out of town when I learned that my long term spot in Issaquah (not a Public Storage) was being paved over to build a road to Costco. Traveling and being without a spot was stressful. Dena kept me informed and was wonderful to work with throughout. I checked in today and am very happy!

Really friendly and helpful! Rodney, Stacie, and Sean did an awsome job helping me with my payment! Thanks guys!

Very friendly and convenient service. Pleased to use the facility

Stacie, Rodney, Sean were very helpful today. Thank you.

Stacie and Rodney and Sean were a blast. They were so helpful in getting set up with my storage unit. Stacie Loved My Loved my DNA jewerly

Rodney was super helpful and friendly. I'm very happy with the service he provided today!

Dina rocked!! She helped me get exactly what I wanted with a smile on her face as well. Cute to ;)

Deena was prompt courteous and friendly and efficient. thank you

The staff was very friendly and helpful.

Awesome experience, very helpful, great questions, very respurceful........thank you Stacie E.

Dena was very helpful. Great costumer service. Friendly smile and an upbeat attitude.

great Service Stacie was soo helpful!!! she made my day soo easy Thankyou! !!!

Rodney was the star of my life worth 5 stars

Rodney (the manager) was extremely helpful and went above and beyond to help us find the correct location and even showed us on Google maps how to get there. Stacey was extremely funny and had great customer service and upselling products. Definitely an asset for product knowledge and very helpful Sean was funny and observant (his first day) All in all the team really helped us out and we appreciate the outstanding customer service.

This is a first rate facility and marvelous staff members. Five stars is not enough to express their customer service.

Jeremy was the gentlemen that help me, very professional & friendly.

Rodney was fantastic! More than helpful and made my experience quick easy and an all around satisfied. Thanks guys!

Rodney did a great job. Was quick and efficient. Very helpful.

Great property- friendly staff!

Place inspires security. I was uneasy at first about moving my belongings to a self storage but I'm worry free now. This place is simply great. Respectful and very helpful staff.

Annie's a very nice and professional a lot more than totem lake self storage

Rodney was amazing! He was very helpful and made my day! Definitely come tip this place for storage

Rodney and Paul and Stacy were amazing and VERY helpful!

todney is a ggreat help

Rodney was very nice & efficient. I was in a hurry & he respected my time & did a great job in helping me!

Great service & friendly staff. Thank you.

you guys are awesome!!!! mike chuck and matt were great!!

Very well run. I was helped by Allison and she did a great job.

Went in because I needed some boxes. I wasn't expecting the level of service I got for such a simple task. I've been considering a storage unit to clear out some space at my house for some workout equipment and I know exactly where I'll be going now if I need one. Allison was awesome, give her a raise!

Outstanding personal attention, thanks Rodney.

I had the most excellent service here at public storage in kirkland very very professional and helpful I was treated with honestly and made to feel my buniess was very important to them allison , rodney did a wonderful job thank you

Rodney was extremely courteous and helpful with the administration process. He and Matt and Allison helped me open my account and get settled. All the procedures were explained to my satisfaction and they were eager to answer any questions I proposed.

Allison was very helpful. She did a great job. I will definitely recommend this place to other people because of her. Please take care of this excellent employee.