Public Storage Self-Storage Units at 23600 Military Road S, Kent, WA

Melissa was so nice and helpful I really appreciated her help

So I have two storage units. One I had at a previous Public Storage to store my car. Initially it was $247 a month and 4 months later they raised my rent to $333, so I ended up moving to a storage unit in Auburn. It's a little bit farther away but the price was good. Now for this Public Storage I just needed a small unit close to home since it's only 5 minutes away. I paid $53 to move in and then $18.50/mo for 4 months for a 5x7. I just paid my July 1st payment and also received in the mail a notice that my rent is going up to $52/mo which is almost 3 times the amount I have been paying for the last 4 months. I don't know what kind of business practice this is called but scam seems to be a word that fits well. They lure you in with a good price then stick it to you a couple of months later. So beware if you decide to move in to this Public Storage or any other one. April 2025 - Just got another notice that my payment is going up again, this time to $66. So a year ago I started at $18.50, which was supposed to be 50% off the regular price, which would be $37, but after 3 months it went up to $52. Now, 9 months later they're raising it to $66. I guess that's what you should suspect dealing with a company run by a bunch of scammers and dirtbags.

Melissa was great. She was already familiar with my check-in information. She made everything quick and easy. Also, the directions she gave me to find my unit were spot on!!

Melissa is the shit. She has been so helpful to us.

There was a mixup on line but it was straightened out very nicely at the facility. Place was clean. Staff was helpful. Overvalue was great.

BEWARE DO NOT STORE VALUABLE HERE!! THEY WILL GET STOLEN!! Managers will not care! Fyi most publics review are bot and employee reviews!!

Great staff love how important they make me feel . Definitely will stay and or come back

Travis was exceptionally helpful, fast and very polite!

This place is the best storage to store your things . Great employees here . Highly recommend.

Melissa is a rockstar

I've been very impressed. I've never had a storage unit before but staff have been super helpful and made the process so easy. The spaces are much bigger than I anticipated and getting in and out has been a breeze. Even upgrading to a bigger unit was super easy.

Thank you Melissa for always helping me

Melissa is always so nice and keeps the place clean! Thanks for everything

Very professional staff, took it upon themselves to do some digging and found me the perfect space. I came in just before closing, some places loose customer service skills the closer it gets to closing time. My need was urgent and unexpected, and they got me taken care of, smooth process, very much appreciated! Thanks again, Melissa!!

Melissa is great

They work with u they are very supportive they care about their customers

The manager here, Melissa, is always willing to make your renting experience as easy as possible. She gets everything taken care of quickly.

Great customer service from Melissa. Super friendly and she answered every question I had.

They do want you to have a good experience here!

My apologies on the delay , I do truly appreciate the helpful workers and patience that has been shown to me ! I've had a great experience so far no hassle no problems ! Which is hard to find

Worked with me through a lot. Thanks

This is aGreat place. I recommend this place. Melissa is super cool and respectful! 10/10

I am here to share my positive experience with Nicole at Public Storage. Her exceptional customer service truly stood out. Nicole was instrumental in helping us find an affordable storage unit that fit our needs perfectly. When we encountered an issue with an incorrect address, she handled it with great professionalism and patience, going above and beyond to ensure everything was resolved smoothly. Her dedication and helpfulness made our experience with Public Storage not only stress-free but genuinely pleasant. Thank you, Nicole, for your outstanding support!

Nicole was great. Very happy she was here and able to help me

Nicole one of best employee I never seen with my eyes ,she very open person, she always hospitable to her customers

Clean, accessable and great staff getting setup and going was easy. And best prices in the Kent area

Nicole was amazing. Very knowledgeable, helpful and professional. She answered all of our questions and walked us to our unit. Definitely would recommend to others.

Nicole was a great help moving in and moving out. Thank you for your hospitality!

Nicole was very knowledgeable, helpful, courteous, and she was a joy to talk to. Honestly couldnt ask for a better employee to seek help from. At first michelle was attempting to help us out but it seems she either lacks the knowledge or just doesn't like her job and she was quite rude, that was when nicole volunteered to help us out and it was a completely different experience entirely. Based on Michelles help we weren't going to rent any units but nicole single handedly changed our opinions and we couldn't be happier about it. We will only be relying on nicole in the future. Every business needs employees like nicole

Nicole is the property manager who toured us around and the showed various sizes of the room till we found what we want. She was very knowledgeable of her area, concise and accurate about billing/charges. She is cool. Public Storage is very economical and practical to have for storage.

MYCHELLE she very helpful and she has fantastic costumer service Thankyou again for all ur help

The new AI online booking tool is awful. It caused a day of headache, confusion, and for me to be over charged and locked out of the unit I just paid for. But NICOLE was an absolute LIFE SAVER! She helped us locate the door that leads to our unit (not all the doors go to the same units), helped untangle the absolute mess the new AI system made of my rental, and was all around amazing. She is a treasure and deserves a raise and promotion, 100%. If she had not been there, we would have been spending the night in the parking lot waiting for someone to help us. Earlier in the week, we had to book a unit at the last minute, and were meeting family that drove up from California. When we got to the location, the gate would not open and did not respond to the code I had been emailed by the automated system. I logged into the app and paid the $0.79 fee for something, and then....Still nothing. Someone leaving the facility let us in, and when we got to the building and to the keypad: Again, nothing. "Code not authorized". Another customer let us in, because it's the dead of summer and 95F outside, and we could not find the unit. It just didn't exist. It's like a nightmare fun-house. Whoever laid this building out: I'm not mad, I just want to talk. Who hurt you? What are you running from? We eventually ran into our savior, Nicole. I showed her the unit number, and she explained 'oh yeah, the units aren't labeled in any logical order, I'll show you where this is' and took us outside, around the corner and to the actual entrance. Before we went in, I told her that my code was not working. The app is terrible and has absolutely zero customer support. She said she had an idea what happened, and took us to the office, where she had to untangle the MESS the automated AI system made. Apparently because I had rented a unit, then changed to a different dimension (but the same size) the system locked me out of both somehow. Again, there is no support for customers in the app. Public Storage: 0/5 stars. STOP USING AI, give Nicole a raise! Nicole: 10/5 stars

Travis went above and beyond! He has great people and. Customer service skills. Thank you so much Eric Conn

Nicole, made the whole process easier and faster, answered all my questions, a very patient person when it comes to helping someone

Had a small issue today and I was delighted to run into Nicole. She was so helpful and I appreciate her willingness to take the time to resolve my issue.

Travis provided excellent customer service - grateful for his willingness to hear my concerns and help me. Honestly, a rarity these days.

Nicole Duncan is very helpful

Ms. Nicole supported my needs and was very helpful at this public storage

Nichole, in the office, was very helpful and friendly. I just wish I had talked to her before moving out.

Nicole was THE BEST so helpful

The girl Nicole worked her magic and got me more than I hoped. Management made a good choice with this one.

We were here to seek out a storage and were greeted by Nicole! She was smiling and pleasant and a very informative! We purchased a storage unit ! It was a very pleasant business transaction! Thankfully yours Teresa Coalman and cherryl Wallace

Did great job getting us signed up

Very accommodating and helpful staff.

Nicole was able to help me get a perfect storage unit .

Came in to get a storage today and the worker Travis was here to help. Very wonderful man that was able to help me and I even bought some items. Excellent customer service, this man deserves a raise😃

Nicol is a great person thanks for the service

Nicole is very professional and very helpful! She’s so hands on and is really on your side when it comes to what’s affordable!

Nicole is hardworking and friendly. Always making Sure we are good.

Jus wanna say that Nicole at this location is a awesome person. Very helpful,humble Kool and real. She will take a moment to hear you out and any concerns you have.

Nicole was very helpful and I'm grateful that they finally had somebody at the helm when I arrived today. A fresh face and able to help me with all of my needs.

The price was fair for the size of unit I got. Using their app to get in is actually a little little bit more cumbersome then it would be just to use a security code. But really what makes me leave this review is the one interaction I’ve had with them. Doors lock at 9 PM. I drove up to the door at literally 9:01 to use their slow app to exit and got locked in. Calling to get out wasn’t a big deal, but from the answering service it sounds like you get charged for it normally. What really upset me was a staff member called the next day saying management wanted her to contact me and gave me a warning for leaving late! Being a minute after close? I think it was ridiculous to call and say that on the first time less than a month into rental. Rules are rules but I’d have expected it to come up if it was a 2nd or 3rd etc infraction. I have a feeling this company is going to have a long list of fines for small mistakes. I’ll definitely update if there’s more issues.

NICOLE AT KENT DES - MOINES / PACific HIGHWAY location!!! is perfect! love her sweet personality & amazing energy

Nicole was awesome. She helped me jump my car when I left the lights on and was super friendly. Can’t recommend this place enough

Nicole was bright and nice and very helpful. Great job!

My experience with public storage services was fantastic, your employees Nicole Duncan always very helpful,she also always an great help, problem s solvers with a fantastic altitude. Thank you.

It always seems to be that every public storage employee is the rudest, grumpiest, impolite &least helpfull person you can find. Maybe it's a qualification to get hired because it's everyone one of them?

Kathy did an excellent job at setting us up with trouble free parking. Highly recommend Public Storage Kent. We have used their services 3 times😊

Access hours are pathetic! You should be able to access the building when ever you want!

Kathy was very helpful and getting ne set up thanks jathy

Travis the manager was great and helpful. Fair pricing and I appreciate the professionalism. I would recommend this public storage location because of the wonderful staff.

Natasha provided me with wonderful service and has was super helpful!!

We've used this location twice to park our car for a few months at a time. The staff are awesome and the location is close to the bus stop and a fairly short cab ride to the SeaTac airport. Love the app for super easy access.

Natasha is Literally amazing and so sweet ! She was soo polite and she made our experience here amazing & she made us feel so welcome

Natasha is super helpful!

Made a reservation and said I will be down in 10 minutes.I Was indicated I had a lot of time since they closed at 6pm. I arrived at 4:50pm and the office was close and the number I called I was told sorry there is nothing I can do for you. This place made a promise and did not keep its word. Rate was way higher then online.

Bryttany is more than a five star host. I love all the staff at this location. You will have a great peace of mind knowing that your items are secure and this facility is clean. I'am a long term very satisfied renter.

Travis always goes above and beyond when helping us

Bryttany was such a nice lady who help me make thing easy and fast in order to get a storage as much as to my satisfy I will recommend you visit the storage for Your need brettany will be ably to solve your problem if she is still work over there now .

Very happy with my experience here! Travis was a huge help with finding the perfect storage unit for me!

Bryttany was very intentive and listened to my needs and wants, great customer service.10 stars!!!

I actually reserved a unit at a different location and was having issues with no one being on site to finish my setting up my account. I went to this location and Brytanny was so incredibly nice and helpful! If this location had the unit type I was after, I would have switched on the spot just to have her as my property manager! 10/10 I recommend working with Brytanny!

Bryttany is awesome! Answered all my questions.

Bryttany was very helpful and kind and sweet so appreciate all of her help🥰

Bryttany gave Amazing Customer service, showed me around the property and answered all my questions as well as helping me download the app. Great service

Got a 10x10 unit at very reasonable price. Brittany is so helpful right from showing the unit and explaining about the company's policies. I will recommend this storage unit because of its reasonable price compared to other storages around the area and its easy accessibility to the I-5 and Kent-Des Moines Road....Tandeep & Jasvin

If you happen to reach Bryttany, you’ll be in great hands! She was super nice and worked with me in a tough situation! Easily recommend to come to this location just so you get her assistance!

Brian was the bomb and was great about helping us out and making great recommendations!

Bethany was very helpful to me and my boyfriend. I always saw her in lot picking up garbage and always with a smile, well at least when she was approaching customers. She even swept up the little pile of dirt outside of the unit my boyfriend and I just moved of. We for sure would have stayed at that storage facility if you could access after hours. Thank you Bethany for all your help👍😎.

Bryttany was extremely helpful, great customer service

Bryttany, was super welcoming and made everything so easy to understand. Super friendly and great customers service!

AVOID THIS PLACE IF YOU CARE ABOUT THE SAFETY OF YOUR BELONGINGS. They use PLYWOOD doors. I was working in the area from out of town, I was in a rush I had to catch a flight last minute and rather than fly with all my tools, I rented a small unit to store them until I came back. I called up to ask if I needed to check in during office hours because it was close to closing. Bryttany on the phone said no, but the main gate stopped working and it still hadn’t been fixed so she’ll have to manually close it and lock it up for the night. Great customer service she said she would wait for me to lock because I was stuck in traffic. Got there and noticed the plywood doors….I’ve never seen that in any storage unit…but I was rushing to catch the plane and sometime during this rushing and the time I came back, I lost the keys, my fault. I started work the next day and called and asked how much it would be to remove the lock. They said I only have to pay for a new lock, but it’ll be 5-7 business days to break the lock….ok so I buy a few new tools to get me through the day before my own hired locksmith can come. He drills through the PS lock in 30 seconds… I grab my tools and put on a new lock. Few days later I get a call from Bryttany at PS asking about my vacancy….my vacancy? Apparently only a day or so after the new lock is on, someone clips it. Luckily my unit was already empty. But no security cameras around to figure out who it could’ve been. And customer service basically told me to F myself, the administrative fee is non-refundable or transferable whatsoever. PLYWOOD DOORS….You could cut around the lock or cut the door off the hinges with a circ saw in less than a minute, and no cameras around to see! Public Storage, you putting your name on this dump? I was a longtime customer…was.

Peter was awesome and helped me get my unit quickly and easily.

Bryttany she does wonderful work helping me to get a storage, she give me all the info I need.. thank you

Bryttany excellent service all the time, she is always helpful and kind

Bryttany was the most sweetest person ever. She was honest. I literally was telling her she made my day today especially after this move. I really appreciate her energy.

Bryttany is very nice and gives great customer service and a great at multitasking

Bryttany is awesome and a great help, she made my vacate process nice and easy.

Wonderful service by bryttany .

Peter his very good help

Bryttany excellent customer service, understanding, sympathetic, and great at her job

Bryttany excellent associate. 5 stars, promotion time

Bryttany was extremely helpful and showed me around the property and how to access my public storage app.

Bryttany, you have been SO good to me! You have gone above and beyond for me! Thanks a million, ET

Bryttany is amazing and very helpful all the time!

Mark had no problem showing me where my unit was he was friendly and polite I definitely would recommend two friends

Bryttany great customer service great personality!!

Peter was absolutely a gem. The process was easy and seamless. I recommend this site. It is Awesome!

Bryttany paid very good attention to my needs and made my experience extremely easy. I’m very happy with her customer service.

Bryttany is amazing and a stellar employee! She goes ABOVE AND BEYOND the call of duty! A true rockstar employee. Every time I call and come into the establishment, she is always welcoming extremely helpful and ALWAYS professional. If there are any opportunities for advancement within the company please make her your immediate first candidate!! A+++

Bryttany, was very helpful and pleasant. She got me all set up with the app and showed me around the property, great experience!

Bryttany, thank you for helping me out today with my storage needs. You’re awesome! Thanks again 😊

Brittany she went above and beyond to help me move in. I can’t thank her enough. Such great service and so friendly. She made my move in so great today 💗thank you so much .. need more employees like her!!!

Bryttany was very helpful and showed me around the property. Great experience

These guys are awesome!

Fast & easy process/check in. Staff is nice & walked me thru the entire process. Altho I wish they have more climate control rooms.

Stop on by check out Andrea best public storage manager.hands down.Great customer service.five star woman. Thanks for your help Andrea.

Very helpful staff!

Andrea was so awesome to me and very helpful yessssssssssss!!!!!

Andrea was a great help! She helped me set up my storage unit and helped me getting set up with all the necessary information that I needed to know. Andrea provided great customer service and was very helpful!

Andria was super helpful and excellent

Andria was very helpful and accommodating. She got us what we needed with an affordable price.

Andria was very patient and kind! Excellent

Andria went above and beyond! Excellent service! Very pleased! Thank you Andria!! 😊

Extremely helpful and very kind was Andria

Peter was extremely helpful , nice and professional!!

Andrea is great! She helped us find our storage lot and helped turning on the lights. 5 star review. Great customer service and very helpful and respectful.

I appreciate Andria and all she does, one less thing to worry about

I helped my my mom move some stuff out recently And it was a really great experience Andria was amazing and extremely helpful and incredibly nice would definitely recommend to anyone else in need of a storage facility.

If you enjoy having your items stolen and having employees not care or even fein an attempt of caring or try to help you, now that thousands and thousands of dollars worth of items and tools necessary for your livelyhood, and 2 lifetimes worth of sentimental memories and mementos you can't replace. Then this is the storage facility for you!

Absolutely the poorest quality storage facility. I rented online but suggest you visit prior to renting. Dark, cold and units were burglarized. Store your possessions elsewhere.

Peter was extremely helpful. Would rent here again. I rented here for 5 years

Madison was very helpful and pleasant to work with! She's a keeper! Great customer service!

Madison was extremely patient and helped me out tremendously with choosing the right space for my storage needs over the last 2 days.

If you're looking for a place to keep your stuff and forget about it, look no further. Just dump your excess blankets, old lamps, and old furniture here but make sure you get it all in one go. Don't even think about adding to your unit conveniently. There's hardly ever anyone in the office to give you a key to a cart should you need to put something away, making some items a hassle and making unnecessary multiple trips. This place is poorly lit and all the temperature controls are busted. My unit came with mold and nothing was done about it. And don't you dare lose the key they give you because whenever you need to acess your unit again with no key, you'll need to let them know two to three weeks in advance because there are no master keys and it takes them that long to find someone to come open your unit. Kent Supreme Storage is a little pricier but definitely the way to go

Madison is awesome! Keep her!

Madison was great she was very polite and toured us around and answered all or questions great work

Madison was awesome she gave great customer service 😃👍🏻👍🏻