Public Storage Self-Storage Units at 23600 Military Road S, Kent, WA

Kathy did an excellent job at setting us up with trouble free parking. Highly recommend Public Storage Kent. We have used their services 3 times😊

Access hours are pathetic! You should be able to access the building when ever you want!

Kathy was very helpful and getting ne set up thanks jathy

Natasha is super helpful!

Natasha is Literally amazing and so sweet ! She was soo polite and she made our experience here amazing & she made us feel so welcome

We've used this location twice to park our car for a few months at a time. The staff are awesome and the location is close to the bus stop and a fairly short cab ride to the SeaTac airport. Love the app for super easy access.

Natasha provided me with wonderful service and has was super helpful!!

Travis the manager was great and helpful. Fair pricing and I appreciate the professionalism. I would recommend this public storage location because of the wonderful staff.

Made a reservation and said I will be down in 10 minutes.I Was indicated I had a lot of time since they closed at 6pm. I arrived at 4:50pm and the office was close and the number I called I was told sorry there is nothing I can do for you. This place made a promise and did not keep its word. Rate was way higher then online.

Bryttany is more than a five star host. I love all the staff at this location. You will have a great peace of mind knowing that your items are secure and this facility is clean. I'am a long term very satisfied renter.

Travis always goes above and beyond when helping us

Bryttany was such a nice lady who help me make thing easy and fast in order to get a storage as much as to my satisfy I will recommend you visit the storage for Your need brettany will be ably to solve your problem if she is still work over there now .

Very happy with my experience here! Travis was a huge help with finding the perfect storage unit for me!

Bryttany was very intentive and listened to my needs and wants, great customer service.10 stars!!!

Bryttany is awesome! Answered all my questions.

I actually reserved a unit at a different location and was having issues with no one being on site to finish my setting up my account. I went to this location and Brytanny was so incredibly nice and helpful! If this location had the unit type I was after, I would have switched on the spot just to have her as my property manager! 10/10 I recommend working with Brytanny!

Bryttany gave Amazing Customer service, showed me around the property and answered all my questions as well as helping me download the app. Great service

Bryttany was very helpful and kind and sweet so appreciate all of her help🥰

Got a 10x10 unit at very reasonable price. Brittany is so helpful right from showing the unit and explaining about the company's policies. I will recommend this storage unit because of its reasonable price compared to other storages around the area and its easy accessibility to the I-5 and Kent-Des Moines Road....Tandeep & Jasvin

If you happen to reach Bryttany, you’ll be in great hands! She was super nice and worked with me in a tough situation! Easily recommend to come to this location just so you get her assistance!

Brian was the bomb and was great about helping us out and making great recommendations!

Bryttany was extremely helpful, great customer service

Bethany was very helpful to me and my boyfriend. I always saw her in lot picking up garbage and always with a smile, well at least when she was approaching customers. She even swept up the little pile of dirt outside of the unit my boyfriend and I just moved of. We for sure would have stayed at that storage facility if you could access after hours. Thank you Bethany for all your help👍😎.

Bryttany, was super welcoming and made everything so easy to understand. Super friendly and great customers service!

Peter was awesome and helped me get my unit quickly and easily.

AVOID THIS PLACE IF YOU CARE ABOUT THE SAFETY OF YOUR BELONGINGS. They use PLYWOOD doors. I was working in the area from out of town, I was in a rush I had to catch a flight last minute and rather than fly with all my tools, I rented a small unit to store them until I came back. I called up to ask if I needed to check in during office hours because it was close to closing. Bryttany on the phone said no, but the main gate stopped working and it still hadn’t been fixed so she’ll have to manually close it and lock it up for the night. Great customer service she said she would wait for me to lock because I was stuck in traffic. Got there and noticed the plywood doors….I’ve never seen that in any storage unit…but I was rushing to catch the plane and sometime during this rushing and the time I came back, I lost the keys, my fault. I started work the next day and called and asked how much it would be to remove the lock. They said I only have to pay for a new lock, but it’ll be 5-7 business days to break the lock….ok so I buy a few new tools to get me through the day before my own hired locksmith can come. He drills through the PS lock in 30 seconds… I grab my tools and put on a new lock. Few days later I get a call from Bryttany at PS asking about my vacancy….my vacancy? Apparently only a day or so after the new lock is on, someone clips it. Luckily my unit was already empty. But no security cameras around to figure out who it could’ve been. And customer service basically told me to F myself, the administrative fee is non-refundable or transferable whatsoever. PLYWOOD DOORS….You could cut around the lock or cut the door off the hinges with a circ saw in less than a minute, and no cameras around to see! Public Storage, you putting your name on this dump? I was a longtime customer…was.

Bryttany she does wonderful work helping me to get a storage, she give me all the info I need.. thank you

Bryttany was the most sweetest person ever. She was honest. I literally was telling her she made my day today especially after this move. I really appreciate her energy.

Bryttany excellent service all the time, she is always helpful and kind

Bryttany is awesome and a great help, she made my vacate process nice and easy.

Bryttany is very nice and gives great customer service and a great at multitasking

Wonderful service by bryttany .

Peter his very good help

Bryttany excellent associate. 5 stars, promotion time

Bryttany excellent customer service, understanding, sympathetic, and great at her job

Bryttany was extremely helpful and showed me around the property and how to access my public storage app.

Bryttany is amazing and very helpful all the time!

Bryttany, you have been SO good to me! You have gone above and beyond for me! Thanks a million, ET

Mark had no problem showing me where my unit was he was friendly and polite I definitely would recommend two friends

Bryttany great customer service great personality!!

Peter was absolutely a gem. The process was easy and seamless. I recommend this site. It is Awesome!

Bryttany paid very good attention to my needs and made my experience extremely easy. I’m very happy with her customer service.

Bryttany is amazing and a stellar employee! She goes ABOVE AND BEYOND the call of duty! A true rockstar employee. Every time I call and come into the establishment, she is always welcoming extremely helpful and ALWAYS professional. If there are any opportunities for advancement within the company please make her your immediate first candidate!! A+++

Bryttany, was very helpful and pleasant. She got me all set up with the app and showed me around the property, great experience!

Bryttany, thank you for helping me out today with my storage needs. You’re awesome! Thanks again 😊

Bryttany was very helpful and showed me around the property. Great experience

Brittany she went above and beyond to help me move in. I can’t thank her enough. Such great service and so friendly. She made my move in so great today 💗thank you so much .. need more employees like her!!!

These guys are awesome!

Fast & easy process/check in. Staff is nice & walked me thru the entire process. Altho I wish they have more climate control rooms.

Stop on by check out Andrea best public storage manager.hands down.Great customer service.five star woman. Thanks for your help Andrea.

Very helpful staff!

Andrea was so awesome to me and very helpful yessssssssssss!!!!!

Andrea was a great help! She helped me set up my storage unit and helped me getting set up with all the necessary information that I needed to know. Andrea provided great customer service and was very helpful!

Andria was super helpful and excellent

Andria was very helpful and accommodating. She got us what we needed with an affordable price.

Andria was very patient and kind! Excellent

Extremely helpful and very kind was Andria

Andria went above and beyond! Excellent service! Very pleased! Thank you Andria!! 😊

Peter was extremely helpful , nice and professional!!

I helped my my mom move some stuff out recently And it was a really great experience Andria was amazing and extremely helpful and incredibly nice would definitely recommend to anyone else in need of a storage facility.

Andrea is great! She helped us find our storage lot and helped turning on the lights. 5 star review. Great customer service and very helpful and respectful.

I appreciate Andria and all she does, one less thing to worry about

Who is the GM of this facility ..

If you enjoy having your items stolen and having employees not care or even fein an attempt of caring or try to help you, now that thousands and thousands of dollars worth of items and tools necessary for your livelyhood, and 2 lifetimes worth of sentimental memories and mementos you can't replace. Then this is the storage facility for you!

Absolutely the poorest quality storage facility. I rented online but suggest you visit prior to renting. Dark, cold and units were burglarized. Store your possessions elsewhere.

Peter was extremely helpful. Would rent here again. I rented here for 5 years

Madison was extremely patient and helped me out tremendously with choosing the right space for my storage needs over the last 2 days.

Madison was very helpful and pleasant to work with! She's a keeper! Great customer service!

If you're looking for a place to keep your stuff and forget about it, look no further. Just dump your excess blankets, old lamps, and old furniture here but make sure you get it all in one go. Don't even think about adding to your unit conveniently. There's hardly ever anyone in the office to give you a key to a cart should you need to put something away, making some items a hassle and making unnecessary multiple trips. This place is poorly lit and all the temperature controls are busted. My unit came with mold and nothing was done about it. And don't you dare lose the key they give you because whenever you need to acess your unit again with no key, you'll need to let them know two to three weeks in advance because there are no master keys and it takes them that long to find someone to come open your unit. Kent Supreme Storage is a little pricier but definitely the way to go

Madison is awesome! Keep her!

Madison was great she was very polite and toured us around and answered all or questions great work

Madison was awesome she gave great customer service 😃👍🏻👍🏻

Nothing worthy of mentioning both positively or negatively. An average public storage in an average part of town. I do feel fancy when I unlock the gate from my phone though, I like that feeling.

I spoke with Melissa to help setup a move in date and she was very friendly and helpful. Once I was moving in to the unit Brandon was thorough and efficient in helping me setup my account and helping me locate my unit. I would highly recommend using this public storage because of the accessibility and customer service.

Melissa is amazing ! First time renting a storage out and she made it a breeze ! Helped me last minute to check in since I was having issue checking in online by myself. She was super helpful , sweet and informative and also made it easier for me to find a better unit to make it less of a hassle for me. Which I totally appreciated . I would definitely recommend to rent here.

Nice and friendly staff. Not real happy with the fact that our storage bill went up $40 and of course no mention of it before hand. Due to covid i feel like they are trying to make up for lost revenue by up-charging the same people who paid them during covid and helped keep their doors open. Isn't that an awesome thank you.

Teuila was really great, she answered all my questions. I have never rented a storage before so I had a lot of them. If your lucky enough to meet her she is awesome.

Melissa is nice and smile is great

Awesome customer service 👏 👌

Nice place

Come here To this place .

Melissa is AWESOME times 10

Too strrict

Melissa has done such an amazing job helping me out everytime I have come into this location. She has never let me down! Exceptional customer service! 😃😄😃😄

Melissa is so helpful! I had so many questions and she had an answer for everyone. She made the whole online leasing process easy for me to figure out and helped me best decide what size unit would work best for me. I'm glad I chose this location!

Thank you Tony for helping me understand the steps to take during the pandemic to figure out a solution during the awful financial hardship caused by corvic-19. He was friendly and happy to help.

Melissa is AWESOME

I always get whatever help I need from my storage facility, they never hesitate to help

Over priced, Office and Entry gate always unexpectedly closed. I have drove there a few times with a car full and they had problems with the gate so i was Sh*t out of Luck😡also have gone to pay my bill and they were closed early! Therefore I had received an extra $20 late fee. Happens too many times. Also after I moved my stuff in they raised the price by $60 each month!!

Presentable

Melissa is great always giving the best customer service to me I appreciate it. I will refer everyone to rent at 23600 thanks you're are the best

DO NOT USE THIS STORAGE. Both mine and my father storage unit was broken into and things were stolen. Locks were changed but never informed there was theft in our units. NEVER AGAIN!!! Location on Pac Hwy is trash!

Unkind and very absent staff and EXTREMELY UNREASONABLE TO WORK WITH ABOUT PROBLEMS

very nice staff and thank you melissa

I came into this store with no idea where to even start. Melissa was very helpful with all the information I needed.

WOW!!! IAM very shocked to see all these great reviews because I had a HORRIBLE experience. And with the way they treated me... I could not have been the only one. First off.... It's always so empty. With cobwebs all around - in my unit - and everything .... So leaves me to believe it is not very busy. Probably because their miserable attitudes. It's a very long story and I won't get into it all .. But from day one they basically denied me entry of the unit. It is my uncle's unit but I was an authorized user. The first time Melissa approached me I was leaving out because I was unable to find the unit and I guess because I was looking around for it she thought I was there doing something wrong. She ran up to my car very rude and asked if I needed help. I told her ... I was just looking for my unit and I couldn't find it which was weird cuz I going it just fine last night when I moved my things in... She cut me of and asked which unit. I told her and she said before I even finished telling her , that unit belongs to a man. Which I assumed she already knew which unit I was looking for because I entered the gate code ... That is important because out of the four times I may have went there she tried saying I did not use the gate code ONE time. Which was completely untrue. I know how PS is about the damn gate code so I always made sure I seen it greet me and say good bye when punching in and out. I asked her if she was the manager and she said she was And I asked her why she is so rude cuz I wasn't doing anything but trying to find my unit. I was alone.... Two friends of mine were in my vehicle but they didn't even get out of it for a second. She told her boss that I refused to give her my ID and had for people running wild... A couple days later when she approached me again I asked her why she lied on me. She ignores the question and was forcing me off the property telling me get into your car and go... I usually snap out on people who are supposed to be helpful but chose to hate their jobs and take it out on the customer. But in this situation I felt like that is what she is expecting so she has reason for what she is doing. So I did not. Not one time. But this broad kept on lieing. Making something up outta nowhere. And each little thing like use the gate code ( which I always did anyway) have your ID... Bring no one... I complied but she had some thing against me for I have no idea... now she has decided to not allow me access to the unit but to find someone else to come and get my things out they have not answered the phone or made somebody else capable of coming in there and I'm getting ready to sue if I lost my stuff do to this I will sue because I know they will have no proof of anything they said I use the gate code every time there cameras in their system shall prove that I'm not worried about that.... But the way they treated me was harassment and I will not allow to be harassed for absolutely no reason.... You will hear from me for sure

Good place nice prices

Thanks to teuila she is a great help ! Great energy !

Thank you to Teulia for assisting me with a refund for a payment made by mistake! After waiting for a reply on this request for a few days, she made it happen right away.

Wonderful management and customer care from Mellisa. If you want a fair and safe location to store your belongings, do it here.

Melissa was great!! She showed excellent customer service. She was efficient compassionate and caring. I Highly recommend this location because of her!

Melissa & jessica are the best employees I have encountered at public storage I have had several bad experiences with other locations and these two employees have made me feel comfortable and safe with my belongings!

Liz is great

Liz was amazing and super helpful! Great experience!

Melissa is AMAZING !!!!!!

Liz was cool and helped me out a lot.

Bueno. Liz

I chose this Public Storage facility not only for the great price and location but also for the posted rave reviews. The staff is the best!! Exceptional customer service!! Melissa was very friendly, knowledgeable and accommodating with my reservation. Lori assisted me when checking in and she was equally friendly, knowledgeable and accommodating. Facility is clean and the units have easy access. I recommend this location for family and friends.

You guys are great

Good facilities along with good price.

The staff was very friendly and helpful I would rent a space anytime from them

Thanks Melissa

Can I store a 2016 26ft RV travel trailer and how much

The only public storage that I will go to. The manager is very helpful with my moving needs. This public storage is clean and no rats!!! I highly recommend!

Awesome customer service. Melissa was very helpful.

This place is the bomb! 💣💣💣💣💣

I drive by everyday I stopped in to check on some boxes and left getting a free box and knowing what I do not use I can return . Thank you Melissa. Cheers 🍻

I met with Melissa, she is a nice lady, she helped me greatly, I appreciated of her help and very nice behavior, I recommended one of my friend to use this property

Came in with a lot of questions and Melissa was amazing at answering all of the questions I had. Great attitude and very helpful.

Mellissa did a awesome job helping me with finding the correct unit for me.She has great communication and made things easy for me. Thank you.

Melissa was extremely helpful and professional. I needed a unit and she helped me find exactly what I needed. She understood my needs and pinpointed exactly what unit would suit my needs. Thanks again! Amazing company and even better employees.

Melissa is awesome and beautiful and helpful and so on and so on. Thank you very much

Best staff. They give over 100 percent effort. Recommend to family and friends.

I am very grateful to Melissa for helping me with my storage space need for my son who is returning home from college. She was welcoming and her customer service and personality were outstanding. She took the time to show me the storage space to my specifications and also walked me through the paper processing diligently. Melissa was awesome and very courteous and positive. She is an example of an exceptional customer service staff. Melissa at this storage location does far beyond exceptional, literally each time. She's our angel sent from above. We lost our keys to our storage space. When we approached her for assistance, she did not hesitate, got on the phone, and got a helping hand to help us. To the gentleman who is helping us, thank you so much. You're awesome too!!!

I move furniture and I have four stoarge units in three differ cities in the Seattle area and this is one of them. Good prices good units

Lisa was awesome. Very very very helpful. Wonderful personality and that is rare. The place is on lock. Security is very good. $25 for a month is nice.

Highly recommend this location. The staff is great. Melissa and Lisa are amazingly nice, courteous and helpful.

Came in today and Melissa was very helpful she makes sure i was good she kept a smile on her face. She was great I really appreciate her service .😊

Tiffany and Melissa was awesome

Great facility to rent with. Reasonably priced and the receptionists are friendly and helpful.

Lisa was very professional and friendly, everything was parfect.I got my storage very quickly without wasting times.thank you so much you make my day better.

My experience with the ON SITE management has been AN EXCEPTIONAL AWSOME EXPERIENCE!!!! with ALL of the trauma that's happened in my life she has been an AMAZING PROFESSONAL woman to have had the experience to work with!! PROMOTION IS DESERVED!!!

Had very helpful and friendly services. The storage area was more then adequate for my needs and my space was both clean and secure.

Like to thank your employee Melissa for doing a well job with assisting me with a storage. She has been awesome with showing a unit and provided a lock that i needed thank you again for her wonderful help. Fast, courtious, kind, respectful, with lots of great experience.

Fast friendly staff that is more than helpful.

DEFINITELY my best storage experience! Melissa is pretty much fantastic -even when she 'thinks'she knows me and being me the keys for the cart when she sees me enter the hate 😁😋

Melissa took good care of me . Thank you 😀😎

Thanks Melissa for making it happen! You're awesome!

Melissa, Shayla, and Lisa were extremely helpful in a very difficult situation. I made a mistake and booked at the wrong facility and they got me into a unit here right away and cheered me up in the process. These ladies do an awesome job. :)

I have stored here for a while Melissa& Lisa &Shayla keep my stuff safe clean they are Great👍🏾👍🏾👍🏾👍🏾👍🏾

Melissa very helpful. Extended hours to access storage unit. Upgrade elevators. Repaved grounds. Reasonable prices for variable size units. Property #26413

Malissa is very awesome even though the first day I came in I couldnt pay she didn't get discouraged or get an attitude she worked with us and kept a smile really loved the service 10* if possible

Lisa was a big help on getting my first storage space. Thanks to her everything went smoothly👌🎒💯

Nice and dry and well maintained. Good security and lighting. Pleasant and helpful staff. Only one thing missing - an espresso stand!

Shayla was very helpful and courteous. Thank you!

Was at this property yesterday with a friend, the staff - Melissa and Lynne were extremely friendly and helpful

Melissa had great customer service! She explained everything really well! I know my things will be safe storing here! Her property is very clean! Thank you Melissa !

The security gate is broken and stuck wide open. There is no way to get a hold of anyone at this national company to advise them of the security failure.

Could have nicer staff

Melissa is AMAZING! She is so helpful making sure I get the right space and the best price for my budget. The property is always clean and I will always and forever use public storage for all of my storage needs!! 😍💛😎👍🤘

Melissa was a pleasure to work with.

Michelle was very nice and helpful. She told us about deals available and we saved a bunch of money. Enough to go out for dinner.

Great move in service

The manager Melissa was so helpful and very friendly. Fantastic customer service!

This is my second year, here at public storage, I had such a wonderful experience, last year when I needed storage from Melissa,so I choose to come back during this trying time moving is such a stressor all by itself, it helps that someone such as Melissa is there to help ease some of the burden by explaining size , price, who's available if for some reason this site can't accommodate my storage needs, that I found her to be very helpful, that I stopped to give this feedback about my and my families experience at this kent location and would definitely and have recommend public storage and Melissa as a contact to start process, thanks again Melissa, for everything...

Melissa is just great to work with. Nice clean facilities, ask for Melissa she is the best!!!!!!

Great service!

Melissa rocks she keeps my stuff safe she is always smiling and care so much about her customers 👍👀

Just moved my dad of a unit here. The property manager was super nice and friendly. The unit worked out great.

Michelle was awesome today, she definitely made my move nice and easy 🙌🙂👍🏻

it not a good place units get broken into so much that they are the only public storage that closes at 630 pm instead of 9 they don't even fallow there own rules

I came in distraught about a 3 day vacate from my apartment complex. Michelle has made my day! Super nice and very helpful. Some people try to get you in an out and she was so patient and not trying to get into anything I didn’t need. I got a great deal because of the Storgae Celebration Sale!! I’m happy with the service, the hours and location and very much pleased with Michelle!!!!!!!!!!

Melissa and Sherry took care of me

Best customer service ever!!

MJ was very helpful in finding me the unit size that I needed and answered all questions that I had. Great place to rent.

Melissa was outstanding. I came in a hurry and she helped me as quickly and professionally as she could. Thank you!

Melissa was great!!!! Thank you

Super easy to get set up and Melissa was awesome!! Friendly and thorough.

Melissa &Lori took really good care of me and listened to my needs thank you for being so AWESOME!!!!

Melissa was a very nice welcoming person when we walked in! She did an excellent job getting our storage space!

Melissa, and Kat were really awesome.

Melissa was very helpful n respectful

I love this store and it's amazing!!

Thank you Melissa for helping me . great customer seevice . highly recommend this location

Went in this morning to get my unit setup and begin moving my things in, was quick, and easy, Lisa and Lori both did a great job explaining all the details to me. They even gave good recommendations on additional accessories to get to make sure my items are kept in the best condition possible. Easy access and brand new elevator with plenty of space to bring up furniture.

The price for a unit is cheap, but the hours of access are inconvenient, at least one of the elevators was down the whole time I was there and it was very inconvenient to move my stuff in and out

Melisa and Lori are #1 renters! So good unit renters! Go see!

Getting a space here was super easy. When I didn't need it any longer, canceling was also easy - less than five minutes to get habdled. When you're in the middle of moving, anything that makes your life easier is great and this place helped reduce the headaches. Shout out to Liz for being helpful and explaining everything!

Melissa was very helpful today with us and we found a perfect storage size. Explained everything thoroughly and I highly recommend this location. Thank you again!

Melissa always takes care of us thank you for keep our stuff safe

Great customer service!!!

Had a reservation at another location tiffany and Melissa helped me with getting to the right place and going over merch I need to protect my goods thank you

Melissa rented us a safe space for our stuff thank you

Melissa got me taken care of

Thank Melissa for keeping my car safe !!!!

great service and fast ... thanks Tiffany!!

Tiffany & Melissa helped me they are awesome!!!!

Melissa was great! Great customer service! Good location and easy access to unit.

My experience with Tiffany and Melissa was great. They explained everything thoroughly and was patient and made this experience a great one. Thanks PS Family.

Vanessa was very helpful and got me in and out

shayla Best customer service

Kind of rundown

Quick and great service

Prices were very fair....Melissa had awesome customer service skills. Venessa was very knowledgeable for her first day and being new to the company!!!!

Venessa and Melissa are awesome! They really helped me out getting into my new storage room!

Shayla does a great job

Fast and easy setup. Friendly service.

Shayla did a great job helping me into a unit!

Melissa provided us with excellent service, the units are reasonably priced and not a bad location either.

Thank you shayla for the Great experience

Outstanding! The Melissa went completely out of her way to show me everything that I needed to know about the storage. She also gave me the option to get a storage closer to the door so it would be easier for me to move my stuff. 100% recommend ! Thank you Melissa!

Shayla was friendly, prompt, and was able to get me set up quickly and had answers to all of my questions. A positive experience.

Found mouse poop in my storage unit

Easy rental process clean spaces, elevators and plenty of carts. Melissa was great, friendly informative and professional.

Shayla was super awesome!! She walked us through everything thoroughly and how it worked. Very knowledgeable and super friendly!!

Very nice and concise

Melissa was awesome She was SOO SOO helpful ;))))

Shayla was very helpful and a joy to work with

Just rented a storage unit... Devin provided excellent customer service!!

Friendly helpful staff, lots of carts for convenient moving.

Melissa and shayla were 2 fantastic beautiful and nice and very helpful ladies

Great customer service, Shayla!

My experience with Shayla & MelIssaquah was awesome! I would recommend this storage location to anyone!

Melissa was awesome. Contacted me right away when I made the online reservation for a storage unit and communicated everything to me I needed. Very fast and efficient in store and helped me make decisions to save me money. And very convenient location. I highly recommend.

Shayla and Melissa were great! Thank you!

Great job and thankyou Melissa and Shayla. Hella chill. Great customer service. In and out. Super legit.

Melissa and Shayla got me a great price than other storage places I've been to so far.

Melissa & Shayla Tnks for u Help😊

Melissas got awesome customer service and made everything very fast and easy got right to it wasted no time made this experience an amazing one for us!

Your awesome thanks Melissa

Great customer service with prime location

Melissa is awesome and helped sign up with auto pay and helped select which would work best for our needs

Shayla was very helpful in helping get the unit I needed for the stuff I need to store. Quick and efficient. Thanks girl. :)

Awesome service. Shayla is such a huge help, very knowledgeable and efficient. Awesome price for this area. Thank you Public storage for making my move e breeze!

Do not store here. Public Storage isn't responsible for anything. Including building matenince. A pipe burst in my aunts storage unit. And the water destroyed a large amount of pictures of our family, antique items. Some of them were centuries old. The insurance they offered didn't cover water damage. Like we could of put a value on the memories lost in that storage unit. Save your self and your belongings. Never store with this business!

Terrible service Poor facility maintenance Treated customers like criminals Because of their poor maintenance, a dry sprinkler pipe was allowed to fill with water and froze, the resulting burst pipe flood many units including ours. The management treated us like dirt, as if it were our fault their pipe burst. We were forced out (and are now at one of their competitors). We lost many boxes of my mom's decorations, luggage, silk flowers, and furniture. Even sadder was the lost of family photos and artwork from years past that will never be recovered. This place is a dump, and Public Storage is very anti customer. They have no concern for you or your belongings. TAKE YOUR STUF TO ANY PLACE BUT PUBLIC STORAGE !

Melissa has good customer service skills

Melissa is awesome

This was a Five Star review. Not so much now. Currently looking for a new storage provider. The security gate to the property has been non functional - unlocked during office hours, locked outside office hours - since August. The mandatory building code required fire suppression system failed inspection on on 2 September 2016 and remain non functional. The posted hours - 6:00am to 9:00pm - are reduced to the office hours -- extremely inconvenient. When I asked the attendant when repairs would be accomplished, she said she didn't know. Today I wouldn't recommend this location to anyone. Comments from prior Five Star review: Heidi was very efficient and knowledgeable. She assessed our needs and directed us to the correct size unit. Oh, did I mention that she accomplished this with a great cheerful attitude.

Melissa is super awesome . Thank you very much young lady

I feel safe and my stuff is secure . Thanks Melissa

Melissa was on top of her games boy thank you I was pressed for time and I was in and out and had everything I needed thank you Melissa.

Melissa is a very helpful Property Manager and friendly. If it is her her power, it will be done. I am glad I chose this property.

Melissa is great

Melissa is the most helpful person I have dealt with in a long time! She is a great asset to your company. Thank you for all your help Melissa.

Very easy to sign-up, check-in, and pay. Melissa gave great and thorough customer service--I was checked in and out the door in 20 minutes!

Darron assisted myself with getting just the right size storage I needed. Very polite and professional.

Darron gave quick and excellent customer service

I was a little reluctant at first to store my belongings here, but I felt this place was very safe and well kept. Melissa is wonderful. She is super helpful, and she remembered who I was after not seeing me for a month! I was very pleased with their service and I would definitely rent from this facility again.

Darron did a great job!

Thank you melissa & tasha for your services

Darron did an awesome job today. Great customer service.

I was helped by Darron pretty chill guy

Melissa is a business lady. She made buy tapes for my furniture. Awesome and easy going girl.

Darron very polite and thorough

Darron good job!

Darron was very helpful and professional

A few years back I received great service at public storage in Auburn so when I needed space again it was a no brainer. Well to my surprise I found the same lady who gave me such great service at this location in Kent . Thank you Melissa you are very sweet and pleasant to deal with.

Darron was great help

Quick and easy...great pricing...friendly service

Melissa and Darron, Thanks for helping me out! Great customer service and great overall smooth experience! Thanks for everything!

Melissa is awesome thanks

The new girl Melissa, at the front counter was awesome full of smiles and extremely helpful. Thank you, Melissa.

Melissa is awesome. She's a keeper.

Went in 4 months ago and Tina was very pushy and just kept pushing me to write a review for her right there and than while still at the storage unit while I was trying to help my mom fill out paperwork, we went back a few days ago to make some changes to my mom's account and this time she tried pushing my mom to write a review and I just made up an accuse that her phone didn't have the app to get her to leave my mom alone.

I needed a storage unit that day and got one online at Public Storage on Military Rd.. Heidi called me right away and 1/2/hr later I was in finishing my paperwork & getting my unit. I have gotten units here before & Heidi has been great. Even though her day is very busy she still makes the time to get you in fast & efficiently & treats you like family with a great smile. Heidi makes you feel good about renting there & is very helpful. The unit was just what we needed; Thanks Heidi.

I've always been a little suspicious of self storage places - not sure why - but my husband and I are moving across country and needed a place to store packed items while selling our house. I originally went to this particular self-storage facility because I needed some packing supplies. Heidi was so personable, down to earth and helpful. I felt like she really cared about me and what I needed and wasn't out to make a hard sale. When it came time to pick a place to store our items, going back to see Heidi was a no-brainer. I highly recommend this particular facility. It has a great location and the staff are amazing!

Heidi really helped us and was very kind thanks Heidi

I came in unsure of what to expect, first time renting a storage unit, Heidi put me at ease right away. She was very helpful and professional. Showed me the unit which was nice and well kept.

Heidi is always friendly and keeps facility clean....

I was promptly assisted by Heidi on all my concerns. She was pleasant and patient with me despite my arriving almost at closing time on Halloween day. Melissa was great too on our one encounter. They make a good team. I will recommend this location to all my friends.

Good place. Heidi is the best. Good communication.

Great experience thanks to the all-star Heidi, thank you

They have a great team working at this facility, Heidi is a perfect example of a great team player, never any down time she is always assisting customers or maintaining the property. Keep up the great work.....

Stopped in to make a payment and Brian was very helpful, handsome and he drives a very cool car =)

Brain and Hedi are amazing to work with! Every helpful!

Heidi made a stressful situation so much better, thank you for all of your help.

Worked with Heidi to find a unit the right size for our needs She is helpful, asks good questions and cheerful . The property area is also clean and neat.

thank you Melissa & Heidi, you make it so much easier to move in

Heidi was very helpful and addressed all my concerns.Safe, secure and very clean!

Heidi and Melissa were both super helpful and nice, good clean facilities. Great experience.

I want to Thank, Heidi and Melissa for their help. Every time have questions or concerns they are there to help me and I'm thankful that. Not too many companies have great guest service. Heidi and her team are THE BEST.

Heidi was awesome!!!! :)

Wow! Thanks so much Heidi for your flexibility with our unique situation. Customer service off the charts. Clean facility and secure. I'd recommend to anyone.

Melissa and Heidi were very accommodating with my storage unit and made my move out fluid and easy Thx Ladies!

rough rough rough. Ruff ruff ruff ruff. Recently while at a family gathering a distant relative told me he was moving to an out of state area. His wife whom I had never met had informed me she searched high and low for a storage facility, and repeatedly public storage came to light. Not all of them rated highest I'm afraid. His wife stated while at the grocery store she had one more to check out, and while at the checkstand her friend told her she had storage at the north auburn branch. The first name she mentioned was a name that I myself was familiar with. Adria. Apparently the checker who had just moved into this area had to place her belongings into storage and who did she meet...but Adria. I myself felt comforted that my belongings were in good hands. We want to thank you for hiring someone such as her.

Andrea and Tina and avri have great service thank you

Heidi is awesome!!! She was very knowledgeable and helpful.

Rented a 5x10 today. Property and unit are very clean and seems well-kept. Property is easily accessible to customers but secure. Heidi was very professional and a pleasure to interact with. All questions answered and leasing conditions explained. I anticipate a good leasing experience going forward.

Michael was professional & patient with the process. The prices online are better than any other locations in Seattle.

Brian was extremely helpful and very nice to deal with

I just want to Thank Heidi and Melissa for making my experience at Public Storage easy and pleasent! Heidi & Melissa have excellent customer service skills and they are an asset to your company! They are quick to be there for you an answer any questions !! Heidi was there for us from the beginning when we had a last minute move that changed and we were in need of storage Pronto!! We ended up staying longer because of a few other reasons concerning our current space. But as well we knew our items were in a nice, clean, dry storage that stayed that way until our move out a year and a half later! The location was a little futher then we would like but it was worth the extra drive to know we were in good hands! Thank you Heidi and Melissa !! I sure hope Public Storage knows what great associates they have and the difference you two make!

Heidi was great, very helpful

Great milissa went out of her way to help me her n heidi are amazing workers

Heidi was helpful and informative. She told me what I needed and how to best accomplish it. I felt like I was getting a good deal and no runaround, when I left I felt that my stuff would be taken care of and I could rest easy.

My husband and I just rented a storage from Heidi today. The units are well maintained and clean, the hallways are also well maintained and plenty of lights to see by. Heidi is wonderful at customer service, she is helpful, professional and has a great sense of humor and a smile to go with it. The rates for the storages are priced well below other companies. I would recommend this Public Storage to anyone who wants a storage at a reasonable price and staff that are professional and very helpful. I also want to say my daughter rented a space at this location also a half a yr ago and Melissa helped her and she also was very professional and helpful. So thank you to Public Storage for hiring excellent employee's. And I also want to say personally " thank you Heidi, you are a great person and know how to make a customer feel comfortable and I really appreciate that, in these times when everyone is rush, rush, rush, get em through and out the door

Finally, a place with a warm welcoming smile and great customer service-!! I work in the area and have a Unit in Puyallup. On my way home I enjoy the convenience of being able to pay my bill at any Public Storage. My billl gets paid on time, in person...as I feel it should be. My review is this.... In this Location I have had the pleasure of paying my bill with the Manager Heidi. She has the customer service you would expect from Nordstroms. Great eye contact, conversation and actually enjoys her job and it shows-!!! 5 Stars...I will be moving my belongs here soon. Outstanding Job-!!!!

I had rented a 10x10 unit for about 10 months and it was smooth process from beginning to end. Melissa and Heidi were helpful, courteous, and professional in helping me select a unit, paperwork and the gazillion of questions I had. They were very patience. I never had issue at this facility and would highly recommend this Public Storage location.

Heidi is a very nice manager. She is very helpful and get me the unit I want right way.

Melissa was great thank you

Very knowledgeable and honest. Heidi was very patient, helpful, and kind. She showed us the facility and answered all my questions with ease. The care and treatment is mainly what sold me follow by the unit and price.

I've been with Public Storage for Years they are the best.....Melissa is a great customer service.....Her and Heidi you go guys....Think I'm getting a bigger storage next month....Checking deals online....5 Stars to you....Nat

it was awesome, ur employee heidi is the s---!!! shes helpful & very friendly. she knows her job & does it well. all aces

heidi rocks, she gets the job done & with a contagious smile. thnx heidi give her a raise

Customer service was the best I've had over the years I've used public storage at this location I enjoyed how Melissa help me thru my transition into this facility with ease I wish all public storage locations had employees like Melissa THANK YOU melissa

Heidi and Melissa have always been very nice and helpful.

Heidi is always plesent and helpfull!!! Together with Melissa who is always ready to help they make a great team. Thank you ladies!!!!

The service here is much superior to OTHER places I have utilized in the past. When I came to see the units Heidi was on top of what was available and the prices for everything we looked at. Her customer service was second to none!

Melissa and Heidi were wonderful and extremely helpful. My family had two storage units and needed to reduce our costs they found a larger unit that fit our needs and saved us a bundle of money.

I love that the location was super easy to find, its really close to my house and also well kept. Heidi was extremely helpful and friendly, so far it's been a great experience!

Heidi is so helpful and was so fast getting my my storage unit. Very very easy process. I would totally recommend this place to other people.

Heidi was very helpful , and good service

Heidi, the manager at this location, is wonderful to deal with, she is always ready to lend a helping hand in any way possible. We've had a storage unit there before, and working with her has always been easy. Something else is, that if they don't have a certain type of storage space at this location, she helps you look for one nearby, and if needed will speak with the manager there. I highly recommend this facility!

I found that Melissa and Pubilc storage was a perfect fit thank you all so much.

Property manager is professional and courteous. thanks for all your help I really look forward to our next encounter!

Heidi was fantastic: efficient, knowledgeable and generally just pleasant to do business with.

Heidi was awesome! She was very accommodating and polite. Really appreciated how Heidi saved me money and would definitely recommend this location if anyone is in need of storage unit(s) and or boxes.

Melissa was awesome very helpful got me a very close unit to the elevator so I wouldn't have to move far excellent service

Melissa was wonderful. She helped me find the best fit for my stuff. I have just moved in from Ohio and I would recommend any one to this place. Best place to store your stuff mate!

I have dealt with public storage at a variety of levels over the past couple years, and this property, located at 23600 Military Rd, has by far been my favorite. The easily accessible location, easy to navigate layout, and tremendous customer service, particularly by Heidi, the property manager, has been a true pleasure to behold. As an individual who rents a lot of storage units for a number of businesses, I have often been disheartened by the lack of interpersonal skills and basic common sense displayed by many of the smaller companies. Public Storage exemplifies a winning combination of hiring personable and professional staff, with the safety and security of a large, experienced organization. So, thank you Heidi, and thank you public storage. It has been a great experience.

Heidi was great!!!!!!!!!!!

Heidi is awesome. Very helpful and courteous. I always rent units here.

Luv The Service Heidi Provide For Us....Thank You Heidi

I like the location of my storage unit here. More importantly the Property Manager is wonderful. Heidi has been helping me since November when I moved my stuff in. Thanks Heidi!

I have been tenting at this location for a few months and Heidi and Melissa are great.the property is always clean I would highly recommend this location to any and everyone

Excellent experience.!!! 100%!

Just came here recently to set up a unit. Kash at the front desk was amazing. Helped us find the best deal we could and showed us all the available units. All costs were explained thoroughly and clearly. Nice units. Excellent service. Really appreciated the excellent customer service and super friendly nature of Kash. Come on Sundays or Mondays when she's in!!!

Great service. Easy access from freeway.

I needed to store stuff in between moving, and Melissa was very friendly and did a great job of showing me potential units. I ended up getting one right by the elevator, which is larger than the advertised size. Bonus! The location is pretty convenient (right by I-5) however getting into the lot is a little tricky, as the driveway is right by an intersection. Not a huge issue, though. Apparently the manager lives next door, so that adds a little piece of mind. I don't regret at all using them.

Thanks Melissa & Heidi

Awesome customer service and explained everything in detail!

Jerry and susan and all at the storage are the best i luv their service

El personal ha sido muy amable, dispuesto a ayudar en todos los detalles. El precio por la renta en este lugar fue mucho mejor que en otros lugares cerca de 5 millas alrededor.

I had a unique need in that I wanted to create a "Babe Cave" where I can store my dressy dresses, off season cloths, multiple sets of dishes. vases, and have it a pleasant place to visit because I would be in and out often. Heidi, the property manager, was wonderful and found me a bright, open and close unit. I feel very safe visiting several times a week. She did decline for me to hang photos on the walls, but I do have an area rug, a floral chair, a mirror and my covered hanging closets are all draped with delicate fabric to soften the storage unit look. Thanks to Heidi for making me feel welcome and safe at my new "Babe Cave" We live near by in a condo and there is just not enough storage space. Thanks Heidi

Very accomodating staff and a good easy access location. I would totally recommend this place.

The public storage employee (Melissa) was very helpful. She helped me by getting a smaller unit. She also helped me find a cart, the ones allocated to the part of the building were being used. Overall friendly, competent, and very helpful. thank you for the fine service.

Clean grounds, secure, and easy to reach from I-5. Heidi enjoys her job and it shows with her costumer service skills, as I've seen her interact with customers. Very knowledgable and professional and keeps a very squared away facility.

This is a great spot to use to store personal belongings! It's got a convenient location close to I - 5, it's got very good security, they offer a variety of unit sizes as well as outside parking to store vehicles, their prices are competitive, and above all, it has Heidi. Every time I come to the facility, Heidi recognizes me and greets me. She is always nice and friendly. The fact that Heidi gave me my first month's rent for $1 was pretty nice too.

My wife and I moved our storage to this location about 9 months ago and have loved the service that Heidi, the site manager, provides. We have had nothing but a great experience storing our valued items at Public Storage in Kent.

Great property manager who is easily accessible and very helpful. Great customer service!

This facility is easily accessible..the facility is conveniently located next to I-5...and Kent desmoines rd allowing access to I-167..the staff are very friendly especially that hiedi...she's a sweetheart...I recomend this place to anyone and everyone I see..it's kick butt

easy in and out, good experience all together thanks, heidi

Clean, easy storage. Right off I-5. Office personel were very helpful.

Great site, easy to access right off 1-5. Was there helping a friend. Clean facility and the property manager Heidi was a great help. Thank you.

this is one of the most safe feeling storages around. i shopped for a good storage for a few weeks before i picked this one. why? clean,friendly staff,fast gates and easy to get to off freeway. AND GREAT PRICES!!!

This is a great storage facility. It is kept neat and clean and has good security. The best part is the manager, Heidi. She is professional, friendly, helpful and has fantastic attention to detail.

Very kindly staff and professional service

Great service, explained all information clearly, gave me a tour to my unit. Perfect experience highly recommend..

This facility has always been maintained clean and neat and currently has a great manager. In the past (about seven to ten years ago) there were security issues, but the new cameras and the manager staying current on activity in the facility,seem to have alleviated that problem. Over the many years I have stored at this location, there have been MANY managers, of varying quality. The current manager, Heidi, is the best by FAR! Cordial, yes, business like, yes, with great follow through and attention to detail, and GREAT customer service. I left my key behind in Florida, and she easily coordinated it's replacement, but the extra was contacting me in a timely manner letting me know it was completed. She knew when I was going over the Canadian border after which I would not have cell phone coverage, and she made sure I knew before I crossed. I coordinated my move-out with her that involved delivery and pickup of Atlas Pods (so far so good with them), and over the two weeks, she recognized and remembered our conversations when she heard my first name. Many moved out from the back of the facility on the same day, and a picture was left behind near the elevator. She KNEW who was moving out and contacted all to try to see that the picture was not abandoned or picked up by the wrong party. It was not mine, but I really appreciated her follow through. PS has a GREAT manager in Heidi!! And the facility has overall been a safe and clean place to store. Highly recommended.

While I hate having to store stuff. When I need to do it this is the place to be. On site staff do an exceptional job meeting and exceeding expectations. Thanks Heidi!

Tucked between a used car lot, Kent-De Moines Rd, and some sort of auto graveyard, the location of this Public Storage can seem a little concerning. However, entering the office will rightfully disarm you. Heidi, the site manager, maintains a clean and organized office. She is friendly, professional and, unlike most people in customer service today, seems to actually enjoy her job. This definitely improves the quality of service. Touring the facilities only validates a sense of comfort in signing a contract here. Heidi ensures the grounds are well kept and the storage building is clean, well-maintained, and well lit. I always notice other renters when I'm on the property. They range from younger single adults to older couples with families, from mechanics to business personnel. The site is gated and closely monitored, and the rent is a low reasonable monthly cost. (I did have to purchase or provide a disc shaped Master Lock as well.) I signed a month-to-month contract without hesitation and paid the small application fee. My experience with this location continues to be positive and I plan to use this location to store my inseparable odds and ends for at least the next year.