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Public Storage Self-Storage Units at 9000 NE Bothell Way, Bothell, WA
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 45/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 45 /mo $ 50Best Price Label+ one-time $29 admin fee1 unit left! -
5'x5'Online only price$ 45/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 45 /mo $ 50Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 49/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 49 /mo $ 54Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 49/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 49 /mo $ 54Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 49/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 49 /mo $ 54Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 59/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
- locker
$ 59 /mo $ 64Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 64/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
- near door or elevator
$ 64 /mo $ 70Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 97/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 97 /mo $ 103Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 99/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 99 /mo $ 105Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 99/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 99 /mo $ 105Best Price Label+ one-time $29 admin fee
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10'x4'Online only price$ 101/mo
Small 10'x4'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 101 /mo $ 107Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 103/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 103 /mo $ 109Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 122/moSmall 5'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 122 /mo $ 129Best Price Label+ one-time $29 admin fee2 units left! -
5'x10'Online only price$ 128/moSmall 5'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 128 /mo $ 135Best Price Label+ one-time $29 admin fee2 units left! -
7.5'x10'Online only price$ 156/mo
Medium 7.5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 156 /mo $ 164Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 172/mo
Medium 7.5'x10'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 172 /mo $ 181Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 176/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 176 /mo $ 186Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 201/moMedium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 201 /mo $ 212Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 228/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 228 /mo $ 257Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 297/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 297 /mo $ 312Best Price Label+ one-time $29 admin fee2 units left!
Nearby Self-Storage Locations
Self-Storage Near Bothell
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Bothell Self Storage on Near UW Bothell
Bothell Storage units are conveniently located on the main thoroughfare of NE Bothell Way, also known as Highway 522. These nearly 1,000 storage units are just a short drive from downtown, Blythe Park, Pop Keeney Stadium, and Bothell High School. The shared campus of University of Washington Bothell and Cascadia College is also less than three miles away.
As one of three UW campuses, UW Bothell recently ranked as the state's fastest-growing four year university, according to an internal report. If you're one of the students here, we can help make your college experience the best yet. Carve out precious space in your dorm room or off-campus apartment by storing textbooks and winter coats in one of our 5x5 storage units.
Need something a little bigger? Our 5x10 storage units can serve as an extended walk-in closet, and are perfect for storing skis, camping tents, and outdoor equipment–because all study and no play is no fun. Even if you're not a college student, our storage units can help to make the most of this beautiful city. They can make space for hobbies, side hustles, and just about whatever you can dream up.
With a regionally affordable housing market, Bothell is a destination for well-educated grads, with the Census reporting that nearly one in two people here have a bachelor's degree. Whether you're moving from around the corner or around the world, we can help you get settled. We offer indoor climate controlled storage units here, all with month to month rents for flexibility. And keypad entry means you have your own code to get into the building.
Reserve a unit today for free–no credit card required.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 546)
UPDATE 7.0 - I live in Snohomish and don’t work near this location, but I can’t see storing anywhere else other than this location. Robin and her team take such good care even during the busy moving time of month to make sure this facility stays clean and they try to accommodate every customer need. rates are super affordable, will be storing here for a very long time.
UPDATE 6.0 - Stored here for more than 1 year now, am so glad I chose this location to store my things for moving and then long-term. VERY affordable, clean, quiet, and safe. Staff are top notch and friendly. Location is almost always staffed which is a HUGE plus!
Update 5.0 - Crystal was super helpful on Friday 2/28, sold me too very high-quality locks and some damp check for a fridge I am storing. And a very sturdy moving quilt…
Always appreciate how Robin and her team keep the facility so clean, couldn’t imagine storing somewhere else. Can’t suggest this place enough!
Update 4.0 - access to my space on Friday 2/14, really pleased with seeing the staff clean and how clean the property is. Cleanest indoor hallways in the area.
UPDATE 3.0 - stop by the office with some questions Friday evening and Crystal was a big help! The staff at this location are awesome!
UPDATE 2.0 - Stopped at both my units and was just elated to see how well kept the property is. Can’t thank Robin, Crystal and Crew for keeping this facility shining!
UPDATE: Great help, Michael and Crystal were super helpful when I rented a wrong size unit and needed to transfer.
Great place. Priced a bit higher but its clean, well staffed with friendly people and above all, quiet 😁
Robin was very helpful and got us the best value and unit for us. Very smooth set up and great customer service. Only reason for a 4 star is accessing the elevators is a little difficult through the app.
I used to rent one of these places years ago to store some of my items while I was moving apartments. Back then the people were super nice, vey helpful, just all around a good staff. However, I went back there recently and the lady that works there now is not the same as the one I rented from. Normally, it wouldn’t be a problem but she made it one. She was extremely rude, threw accusations around calling me a “bad tenant” (it’s a storage locker, how is that even possible), accused me of late payments, and tried to get me to pay more even though I had already paid the last three months in full. As much as I tried to work with her, she refused and got upset at me expressing my concerns. I don’t like to talk down on a worker because I haven’t been in their shoes, but as a manager and prior business owner myself, I question how someone that treats customers like that would get hired. If a customer walks in with a question, you shouldn’t be verbally aggressive and combative with them, and instead try to fix the issue together, or at least try to find a solution. From what I’ve heard asking around, this particular employee has said and done things like this before. Personally I’d recommend another public storage location over this one, solely due to the service that employee had to offer.
Braxton and Madeline were exceptionally helpful. Also extremely knowledgeable of there duties. Not to mention very respectful.
Great service and people. Triton and Madelyn were very attentive and informative.
Madelyn was terrific. Helpful, courteous, and knowledgeable. A top employee!
Easy to rent online/app, cheap prices, easy access into storage, clean storage and property, friendly staff!
Top worker do not have her go
Madelyn and Robin
Quira and madelyn are knowledgeable and have a knack for making sure the customer feels welcome. Their customer service was 10/10. Thank you ladies!
Cannot say enough good things about this location! I’ve had a unit for over a year and it’s always been a positive experience. I recently rented a slightly bigger unit to move into and there was an issue with unit being smaller than what was advertised. Robin helped me fix the issue and get me transferred to a unit size that works for me. She went above and beyond to make it work. I would highly recommend renting from this facility!
Robin has gone above and beyond to meet my needs and make renting my unit fast, easy, and seemless. Thank you so much to the Bothell Public Storage crew!
I.need to edit my review from 8 months ago. The positive experience I had in interacting with onsite staff has been negatively impacted by what I assume to be Public Storage corporate policy. The lack of integrity in their pricing is disingenuous. We moved in at one rate which, after a time nearly doubled. We were overseas for two years and, when we returned, we negotiated a rate that was not as low as the rate a new customer would get, but a slight reduction from the rate we had been paying. Shortly after that negotiated reduction, the rate returned to what it had been. Only by completely removing all of our storage and placing it into another unit would we get the lowest price, and then only for a short time. Their pricing tactics appear unethical to me.
Prior review: Robin and Ian were wonderful to work with today. They were helpful in ways that were unexpected and made a long day of organizing our belongings manageable. In addition, the facility and the floors around the storage units are very clean. Thank you Robin, much appreciated!
Great service. Even walked over and retrieved my key. Thanks Robin and Traclin for the great service.
My experience at the Public Storage facility in Bothell was excellent. Robin's extensive knowledge and genuine care ensured I felt valued and supported. Robin's excellent support staff, like Madelyn, made me feel appreciated with their cheerful disposition and attentiveness, always greeting me by name. The facility is well-maintained, and recent security upgrades add an extra layer of safety.
Madelyn was so helpful today! I came to drop off some items and there was no cart available as it was a busy time. She quickly helped me to get a cart to move my items in fast and efficiently. She answered all my questions and provided excellent customer service. I was so grateful for her kindness and helpfulness. It made my storing so much easier and convenient. I was quickly on to the rest of my errands for the day. Well done, Madelyn. She is a star employee!
GIVE QUIERA A RAISE (girl I hope I spelled that right) I was having a very difficult day already & struggling just due to operator error one after the other and QUIERA was a freaking angel. 😇
Robin is great! She has been helpful since day one. She is super patient & never gets annoyed that I forget my code and ask her to look it up every time I go there !!
Excellent front desk staff! Very helpfull. Clean and bright units. Highly recommend PS and the Bothell location.
Robin runs the best Public Storage store in the network. She is competent, capable, kind, caring, clean. She runs a tight ship of capable staff in a clean space. She uses her understanding to open doors. I couldn’t recommend her and her location more!
Wonderful and friendly staff! Robin was amazing and super helpful! Very pleasant experience in getting the perfect storage!
Robin was lovely getting us set up! Always love using Public Storage!
Great location and great staff! I’ve had my storage held here for almost a year and it’s been very convenient!
Everyone I've dealt with at this location is fantastic to work with, and very responsive to changing storage needs.
I've been renting from this place for 3 years now, Robin has been the most amazing person to deal with. She without a doubt defines the "standard of excellence" in the customer service industry. I'm in the customer service industry myself. The top notch service she provides along with not only doing her job very well, she takes the time to listen to concerns, is quick at fixing any issues and explains very clearly the process of moving you stuff in and out of a unit. Her positive attitude along with caring attitude shows great pride in what she does and is a beaming light to anyone she meets. I highly recommend asking for her directly upon renting a unit.
Very clean. Easy access
This was our first time using a storage unit. Getting a unit was easy and the app is great way to keep track of payment and entering the building. Sometimes the Bluetooth access with the app doesn’t work, but overall great experience!
Robin has made my life so much easier with her help and understanding. I am disabled and Robin is so kind, always trying to make my life easier and the process for using the storage system work for me. Thank you Robin!
I recently purchased a storage unit at this location. I really want to emphasize that my experience was so good due to the awesome staff, namely Robin. Her customer service was impeccable. Note to management, you had better hang on to her!
Potential storage unit purchasers, go see Robin!
This was my first and last experience with Public Storage (9000 NE Bothell Way Bothell, WA). I will start with the positives. The local staff are friendly and somewhat helpful. The facility is clean and well lit. It was somewhere to put my belongings during my move. Now the negatives.
1) Upon renting the unit, I was told by the staff the unit is considered “real estate”, and the rental price may vary. Five months later the price went up 35%. Real estate in the greater Seattle area is hot, but 35% is just silly. I went on their website and rented another identical unit for less than what I rented the first unit for and moved my belonging from one to the other. Five months later they did the same thing with the second unit. Just know this if you rent a space.
2) To use the Public Storage app on your phone, the location services needs to be set to “Always” for it to work, most specifically for opening the doors on the elevator without punching in the security code. They are data mining your movements with this app.
3) Public Storage is not nearly as secure as they would lead you to believe. My unit was broken into. Both locks on the roll up door were in place and you wouldn’t know someone had been inside. I found a large screwdriver and a utility knife blade on the floor in my unit, which they used to break in and cut the boxes open to see the contents. Upon reporting this to the staff at the front desk, I was told that they knew they were broken into in August and a fair number of units were entered. They used a crowbar to enter the building through the back door and with the large flat blade screwdriver, they slid the rolling doors away from the slot that the security bolt goes into. I tried it myself, not hard at all. My frustration with this – it’s not very secure and they did not notify their clients that they might want to come in and check over their personal property so they could file a police report in a timely fashion.
4) I had just paid for the next months rent, but indicated I was moving my stuff out as soon as I could. The gal at the front desk told me she had arranged to get me a refund after talking to her District Manager. I thought that was great and a good step towards repairing my damaged faith in the company. Eight weeks go by, no refund. I made 3 different calls to the front desk staff asking them, what’s up, they promised a return call, of which I have received none.
5) I’m having to waste my time writing this review, instead of saying, “They were great!”. But you, as a possible renter should know, that there is a strong possibility of experiencing low integrity with this company.
Friendly & very helpful staff, especially Robin! This facility is much better than many I've been in before... clean, secure & a great location!
Have been at this facility for over a decade without issue. Robin is fantastic and has helped me with findinf the best solutions that work for me!
Excellent customer service and clean storage units. Good lighting as well! 10/10 would recommend. Thank you Robin for setting us up!
This is the cleanest storage facility I have ever been to, also to top it off the staff is extremely helpful and friendly. I would recommend this facility to anyone looking for storage in the area.
I’ve had a great experience with Public Storage! The staff is incredibly friendly, helpful, and knowledgeable. A special shoutout to Robin and Crystal for doing an amazing job—both are always ready to answer any questions and assist with anything needed around the storage facility. Their dedication and customer service make the process so much smoother. Highly recommend this location!
The place was clean, professional and we got a storage unit the same day! It was a very easy process and Robin who helped us was fantastic. I look forward to working with her and the company in the future.
The rental experience was great with robbin!
I’m a first time storage renter, so i’m not entirely sure how renting a storage unit is supposed to go. But i do know i have had such an incredible experience at this specific location. I’m sure all the public storage employees are wonderful, but specially i’ve had the pleasure of working with the two front desk ladies, Robin and Crystal. They have single handedly made my renting experience worth every penny. You know the kind of people you can tell really just care? That’s Robin and Crystal. Not to mention themselves as well as the other employees just keep the entire building spotless. I believe this will be my first and forever facility.
Clean storage bins at an affordable price. Robin and Crystal make a great team and are super friendly. You could not ask for a better, dedicated staff. Thank you!
This location have always gone above and beyond to help me with whatever I needed! Through the many changing units I needed to the moving in and out process! Robin is a gem and a keeper! She was simply amazing in every situation!
Worked with Robin today! She is so pleasant and very helpful. Above and beyond costumer service!
Women were very helpful and I would give it a 10 star 🌟
I stored my staging furniture at the Public Storage at 9000 Bothell Way, and they are the best!
Staff is so helpful, kind & patient. The units are sparkling clean and with auto lights I feel safe.
I’m super happy knowing my treasures are safe & clean.
Thx!
The Public Storage in Bothell (9000 NE Bothell Way) has been great! Robin is very friendly and helpful. The location is easy to access and kept clean. Would recommend this location if you need public storage.
Ian was very helpful!
Excellent customer service from Robin :D very pleased with how smooth and easy signing up was. They also provide multiple rolling carts for ease of moving things in!
Helpful & knowledgeable staff, very accessible and organized while still being secure and safe.
Front staff always super friendly and everything is clean tidy and safe.
Easy, convenient, and reasonably priced! Staff was very kind and helpful. Used a storage space for two years and never had an issue!
The staff is super friendly and always available when we need them! Robin especially! She was great at helping us get into our first unit, move to a bigger unit and close out of our unit when we bought a new home. Also, super safe and monitored location, no issues with theft or vandalism and always super clean!
The service here is great Crystal is friendly and they have great customer service.
Crystal was very helpful and answered all our questions!
Robin and Tracy were super nice and helpful :)
This people are so nice and helpful am so greatful they really care about people. Thank you
lovely, so helpful, and funny:)
Very grateful to be well taken care of by Robin!
Crystal is so awesome and helpful, thank you for hiring excellent staff!!
They are very courteous every time that I see them
Our experience here was great! It was super easy to start service. We did it all through the app. We showed up same day and got the keys and moved in! Robin was super friendly and helpful. Everything was clean and temperature controlled. The complimentary carts are a huge help. The elevators and hallways are a bit narrow which can be a struggle. When we needed to move out it was super easy to stop service and the front desk girls were very helpful. We will definitely be using public storage in the future.
Good, secure place to store your stuff, Robin is really nice and helpful. The app is pretty easy to use, and works well to open the building. There's a large elevator and multiple carts to help with moves-in or out. Plenty of parking as well.
My only complaint is probably the most common for all storage units: price hikes. My wife and I had our things in a 10x10 unit for about 15 months, and the monthly fee went up from $155 at the beginning to $277 when we moved out. Not really anything you can do when you're stuff is locked up and you're halfway around the world, and not a problem exclusive to Public Storage, but I wanted to leave a transparent review.
Great place for storage
Great place to store things
Crystal and Michael were great: when we realized our unit was too small for our needs they got it fixed up no problem!
The girls working are so nice! They've helped with all my previous issues and got me set up with a better unit. Thanks!
The staff are knowledgeable, caring, helpful. The units are clean, spacious, bright, secure by locks on units plus a coded door at entrance. It is easy to get in our unit with flexible hours for access. When you need the staff there is a phone # for after hours or when it is during hours they are friendly and helpful when we need something. They have reasonable rates for multiple sized units. They have carts available for customers to use for unloading and loading.
Robin and Crystal are always super friendly and kind. Every time I visit the office they are very helpful and I have good experience. Highly recommend this location!
Great customer service! Thanks, Crystal and Robin!
Robin and Crystal have been nothing but helpful and the facilities are incredible. Secure access and I never have to worry about my stuff! You’ve made a loyal customer of me!
When they say being kind to someone could change their day and/or life is 100% true at this location. Thank you lady's
Bonus: fast, smart and great customer service
Robin exemplified great customer service
I walked in 3 minutes before closing. Robin took 20 minutes to resolve my issue and even contacted her manager to get my issue resolved. That is what I call 5 Star service.
Quick and easy experience!
I began renting it at 25usd per month and in 4 years it went up to 70usd. That's not regular inflation, just a scam.
Had a great experience here. Crystal is an awesome help. Thank you so much!!
Mario
Such a great help!! And very clean!
Robin is an axample of what a good customer service representative is.
She was always greeting me with a smile on here face.
Robin was always attentive and very professional.
All in all, I am very satisfied with the customer service she provided for me. ROBIN IS AWESOME!
Crystal was so helpful in getting my unit squared away. She made the process quick and easy so I could get back to moving. 5 stars all day!
We had a positive experience with Robin and Crystal. Check in was relatively easy, unit was satisfactory, and they honored reservation prices. Overall experience was friendly and easy.
Best place to rent a space in Kenmore. Crystal helped me with the online registration and was very knowledgeable on the pricing and was very helpful finding the size of unit I would need. She was also helpful with the sale pricing deals! I highly recommend Kenmore Public Storage.
The storage service and the staff (specially Crystal) was super helpful and sweet. Def. Recommend this location storage 💯💯
Excellent service from Robin and Naomi. Smoothly helped me clear up an issue with the app and went above and beyond to help me find the right unit for my needs.
Tracy, Crystal and Joseph were very helpful in transferring units swiftly and seamlessly!
Robin and Crystal are both awesome.
They are a perfect team and public storage is lucky to have them.
I continue to use this location because of their dedication.
Robin is amazing at her job! She is a great asset to Public Storage! Her customer service is beyond reproach. Kudos for hiring her.
Super clean, easy location, and staff is friendly!
Robin has been a tremendous assistance to me & my family for a decade. We have so appreciated her service and smile. She has always gone above and beyond for us…thank you!
This storage facility is clean, well maintained and has all the perks, including 2 large elevators and 4 large trolleys free to use for moving heavy items. Crystal helped me move in and out with ease. At the time I rented it was also the cheapest in the area. Honestly I see no reason why anyone would rent any other place.
Robin was an immense help when I came in to ask about renting a storage unit here. She was friendly, informative, and helped me decide which storage size would be right for me. Make sure you check the online prices though. They tend to be much cheaper than if you were to sign up in-person.
Robin is the best. This location is outstanding. I store a lot with public storage but always come back to this store
Very good customer service from Robin! Thank you so much for all your help!!!
I love this Public Storage location!!! It's easy to get in and out, yet the systems in place make it very secure. Robin and Crystal have helped me in so many ways... They both give helpful info and go beyond the call of duty... With a smile, no less! 💯 recommend!!!
Susan was amazing!
Last year has been great at this Public Storage!
Very efficient and staff very helpful, friendly and they go out of their way to give the best service. A special thanks to Crystal 👌
Crystal was great at helping me pick out a unit for my move. An all around stress free experience.
Robin y Cristal, son muy buenas personas, me han ayudado mucho, muy amables.
My girlfriend, I came here with little expectations and Robin far exceeded them. She’s awesome give her a raise lol.
Super kind employees, great check in and out experience. My items were stored for over a year and were in the same condition I left them in.
Great communication. Thank you for all your help.
Love this Public Storage. I've used them for years. All of the staff, especially Robin, are terrific to interface with.
Robin is the best! She’s amazing at her job and very communicative in finding solutions to any of your storage needs! :)
The staff here are friendly, knowledgeable and very helpful. The units are clean, well lit up and safe. I highly recommend Public Storage in Bothell if you need storage space.
Great service! Michael and Scott were excellent at helping me, and did it quickly and timely with kindness and efficiency. I highly recommend Public Storage Bothell!
Easy. Great. Thanks!
Secure and very clean facility with great customer service! We originally went with a 3rd level unit but decided we wanted to transfer to the ground floor. Robin was so quick to accommodate us, giving us several days to transfer our belongings without penalties. I definitely recommend using this place for any of your storage needs. Thanks again to Robin for making all of this so easy!
Staff is extremely helpful.
Terrible! Access is being denied for an entire building of renters! An error on the keypad for the lobby is being blamed. The company said because it is on a weekend they can't get a tech out until "probably" Monday. A company this big isn't paying for after hours service. Don't store your stuff here if you want access to your stuff! There are plenty of other storage places to go to that would actually handle this issue properly.
Also there was no email or phone call warning about not having access. Imagine all of the people who hired movers etc. this weekend, arrived, and are told they can't use or get into their storage. And of course Public Storage isn't going to give a reimbursement for all of the days access is denied. SMH this company is trash!
I had a fantastic experience at this storage unit facility! Robin, the front receptionist, was incredibly friendly and helpful throughout my entire rental process. The facility itself is spotless, and the convenient location made it easy for me to access my belongings. I would definitely give this storage unit a five-star rating and would use again if needed.
UPDATE (Sep 2023): Recently, I downsized from a 10'x20' to a 10'x15' (finally!). Goal: 10'x0' :). Again, I am really impressed with the excellent level of customer service at this location. In particular, Robin and Kris. They are very knowledgeable, courteous, and also creative problem solvers.
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Sadly, I have way TOO much experience renting storage units over the years — having rented from multiple storage companies/locations in King County and in another state. This particular Public Storage facility is by far the best storage location to-date. The facility is secure, clean, and climate controlled. The staff over the years, in particular, Debbie who works there now, are friendly, professional, and helpful. The rates are very competitive for what the location offers.
Robin is an incredible associate! She is polite, friendly and knowledgeable. She helped me out with everything that I needed!
Kris was helpful and friendly.
I had the best customer service today from the manager Robin who is an amazingly sweet person!
Robin helped my family get a storage unit fast and easy! Thank you!
This public storage facility is great .Robin is the best…
Robin was FANTASTIC and the entire rental process was fast and smooth! Love the app too!
Kris was very helpful in explaining the storage unit sizes and even helped transfer me to a more appropriate sized unit at no cost. Thanks much!!
The people here at this location are OUTSTANDING!!!! They care about their Job & have mich pride in it…. IT SHOWS!!!
Robin is fantastic and really helped me find the perfect solution for my storage problem! Thank you Robin!
Robin and Chantel were super friendly, helpful and very sweet!! They made the rental process really easy and smooth! Highly recommend their store!!!
Great staff ! Robin was so nice and explained the whole process easily to us. We’re first time storage users in WA and if you’re thinking of doing it, this is the place! Our home feels so much less cluttered to have our seasonal items here and in a clean and secure facility.
Great experience! Kris was very helpful, knowledgeable, and professional. The whole process was seamless. Thank you, Kris.
This location does not leave one hanging on the phone. They respond promptly. Thank you as well, Quinton, for your guidance on the move in day.
Robin helped me with so many questions about transferring units. Super helpful and friendly service. Wouldn’t have been a smooth transfer without your help!! Thank you! 🙏
Kris was super helpful in getting us set up in our space this morning. Facility is clean and well-maintained. Convenient location.
Robin and Chantelle were great to work with!
Really great area, really clean. Love this place. 🙂
Love this place! Kris and Robin are the best. Been here for over a year and always get great service!
friendly, helpful staff and easy process to check in! my brain was operating at like 20% capacity from moving stress and they were still patient with me so i’m grateful 😂
Great experience! Robin is very friendly and knowledgeable about everything. The company is lucky to have her representing them. I feel like my items are safe and in a temperature controlled environment. I’ve been there about 11 years and never felt the need to move things. If I need help all I have to do is ask. If you’re looking for storage, look no further! Can’t go wrong with this one.
Great experience for my first time putting my things in storage. The staff was friendly and helpful. The building was clean and well maintained.
Spoke with Robin, excellent customer service. Explained everything with ease and friendliness. Thank you so much for your help.
*UPDATE* Was called after former poor review, and apologized to and am satisfied by the response by PS, and so I Am adjusting star rating. Most of the time good customer service. Yesterday, rudest woman ever was on staff.
Best storage place . Very clean place with wonderful staffs. It is located in Bothell . Also it is located close to Kenmore and Kirkland. thank you all staffs .
Robin and Kris were awesome!
After a super last minute change in our move, we have been working to come up with a plan and Robin was awesome about figuring out how to make it work. She found the perfect size unit and also made sure that we could move in right away and get everything loaded right on time. She was fantastic and even remembered us when we came back to add another round of stuff. Really great customer service! Thank you!
This location is great and it's clean and the staff is friendly!
Robin was absolutely fantastic! We were in a total bind and on a time crunch and she helped us figure out the best way to get our storage unit set up before a big move. We will for sure come back to see Robin and appreciate her great customer service. Thank you!
Chantelle was an absolutely amazing person and helped us through the rental process very quickly 10/10
Chantelle was very helpful. She showed us the unit we were considering and we were able to get one same day. Excellent customer service and very friendly. 🥳
I rented a unit from here recently. Chantelle assisted me with the rental process as well as showing me the ins and outs of the building. Great friendly, knowledgable service!
Place was clean and accessible with friendly staff. Unfortunately I ended up being over charged multiple times because their auto pay system is faulty. Never have had any auto pay issues in the past, and they refused to refund my the late payment fees. Such a joke. Assume you'll be paying significantly more than the rate offered every month. I will never use them again and I suggest you look elsewhere for your storage needs unless you feel like being bent over on the regular.
Just got some stuff moved in today, truly a 5-star experience! Both staff members were professional and personable; they were welcoming and transparent about unit pricing & policies and I never felt “in the dark” about anything. Honesty is key, and I have the utmost faith that my belongings are safe here!
Also notable is just how nice the facility is! At the time of writing, everything looks clean (and shiny with a new coat of paint!). It always improves confidence when the facility is well-maintained!
Ask all of the important questions—the staff will have answers! This location is by far the best Public Storage location I have rented at, I’m happy to have found it!
Staff are very friendly and helpful. A very clean facility.
(Edit at the bottom)
Robin and Maria were fantastic! Maria called me shortly after I reserved a unit online and personally invited me in to check it out. When I got there, Robin was available to help me out. She showed me the unit and clearly described all of the benefits Public Storage offers. She showed me how to use the app and made the whole process super quick and easy! They were both fantastic when I was checking out at the register. I checked out a few other storage places nearby before I stopped here and I left there feeling very confident that I made the right choice going with Public Storage, specifically this location. Thank you two again!! 5 stars.
EDIT- I am updating my review because of a phone call I had this morning with Kris, the property manager. I got lost in the building as it was my first time actually navigating through the units and ended up leaving the building at 9:01 or 9:02. I got a “courtesy call” saying that I left after hours so I explained the situation and she seemed understanding then adds “well I saw you pull your car off the property at 9:06”……. So apparently if this happens enough times they have the district manager potentially fine you or terminate your rental agreement. Just a heads up for everyone. I just barely moved my stuff into the unit and everything was great with the first two ladies that helped me, but a “courtesy call” saying I need to be physically out of the parking lot by 9pm is a little ridiculous considering I literally just needed my car to warm up.
Robin is the best!! Friendly, proactive and knows what to do. I rented a space that was too small for all my stuff and she promptly offered me the perfect size unit at good price. She made me feel important and very happy to rent at this location. She is excellent at customer service and even seems to enjoy what she is doing! Thank you Robin for making my day.
Brian Dawson
Always happy to leave a review when requested if deserved, and these guys definitely get top marks across the board. Very friendly and helpful staff, diligent on followup, very clean facilities, sufficient carts, safe grounds, and the price is right. I've rented here twice now and I can confidently say that my stuff will be where I left it, in the condition that I left it. 😂
(One minor quibble: the door to the second building sticks, and has done since my first time renting with them. If that's the only issue, though, I'm happy!)
Edit: promised I'd edit my review to mention that Tommy was extra helpful. Thanks for helping out my buddy, T-man!
Robin was amazing and helped us get into a space. She was friendly and provided the best customer service so that we had an amazing experience! The facility is spotless clear and the units are perfect. I never thought I would rave about a public storage facility, but here we are. I would highly recommend this location.
Amazing customer service! Quinton was an absolute pleasure to work with. He was extremely patient and kind as I had my own issues in finding a suitable unit to store my stuff while changing my mind several times throughout the process. Walked me through several units answering every question I had as well as provided me with additional information I didn't think to ask. I felt heard, looked after and felt as though he truly cared about my storage unit leasing experience as a whole. I would recommend this Public Storage location to anyone who wants to feel peace of mind about their items being stored away from home!
Great place with good prices and clean storage. But the highlight is the staff. Tommy and Robin are as friendly, pro and funny as possible. They explained how everything works, Tommy showed me the storage, explained how the application works and helped me arrange everything quickly and easily. Great job, I am extremely happy to use the services of this location. Great job👍. I see what I’m paying for and will recommend this place to my friends.
Best storage place. Kris at Bothell location got me a unit and had keys in hand less than an hour. She could tell I was upset and was incredibly kind, amazing person. Will rent here long term!
Wonderful care,
I reserved a unit at Public Storage online. Upon looking at the size guide on their site, it showed me two images for small storage units. A 5x5 and a 5x10. Both units had a person standing by the entry of these storage units that resembled a regular size door. I chose the 5x5 because it fit my needs. Next, I went to find a unit for the 5x5 that met location and price because I have a budget. I would have never chosen to rent a unit for the higher priced 5x5 units because it simply wasn’t in my budget and was looking for long-term storage. After reserving the unit and paying for rental ($33), admin fees ($29), and lock ($22.01) for $84.01 I showed up on the date (4/4/2023) I opted to start renting the unit. When I arrived, the unit looked like a cubby hole. The office was closed so I left a voicemail to get his issue resolved. Upon thinking that I may have reserved a 3x3 I went online to reserve the correct size. Unfortunately, when I went back to look at the emails I reserved a 5x5. This made me ever more confused and opted to wait until hearing back from Public Storage.
I work nights, so I missed the call from Public Storage on 4/5/2023. I returned their call immediately and spoke with a Robin (unknown if correct spelling). She let me know that the unit I rented was the correct size and she saw I put a hold on the same size unit. Robin informed me tha she could upgrade me to the unit I was expecting but at a higher price. I asked the price and she informed me either $52 or $62. This was currently out of my budged and asked for a full refund. She informed me due to policy I could only get the lock refunded. I informed her that the website misguided me to the size of the locker. Robin informed me that was corporates website. I asked if corporate owned her location. She informed me yes. I refused to accept the refund of the lock and asked for the corporate number to get the situation resolved.
When I called into corporate, they were closed. I went online to search for any corporate emails so I could email someone about this issues because I work graveyard shift and emails to avoid missing a call. I found a Debra Wright, Customer Service Director for Public Storage. I sent her an email explaining the situation about feeling deceived by the storage size and providing detail and images. Debra obviously couldn’t be bothered and sent it to someone else. You would think that a company with 1.5 stars on BBB would handle every customer complaint serious to improve their rating. I never received any reply but a receipt of a refund for the lock that I refused originally. No explanation or reply to my email and me eating the $62 for storage and admin fees. I am simply embarrassed by the actions of corporate. When someone takes the time to write a very explicit email of the issue and simply gets ignored you should know where you stand as a customer.
Location: 9000 NE Bothell Way
Bothell, WA 98011
Robin is an amazing property manager at the Bothell location. Excellent customer serivce. Very well informed of all policies and proceedures. Showed everything that I needed to know. Very detailed and informative. 5/5!
I’ve had storage here for several years now. It’s always clean and well maintained and the staff is always friendly and helpful.
Here got the excellent job.
The staff here is friendly and courteous, especially Robin, who went out of her way to maximize my experience. Reasonable rates, excellent staff, and a very convenient location. I highly recommend.
Kris and Robin were so helpful and even assisted us with planning our cross-country move! We love having easy access to our unit and the elevators make moving boxes into our space easy. We highly recommend working with this crew to meet your storage needs.
Good customer service
Excellent location and great service from Robin (manager) Kris (the star performer for the day for me). Way too good service to expect from a storage space business. Surprising. Isn’t it? Thumbs Up!!!
Good place for renting a storage room.
Kris was very helpful and gave me all the info I needed!
I am very satisfied with the customer service at this storage location. Robin was incredibly friendly and helpful and always found a way to accommodate the constantly changing plans during our move. Will happily store my stuff here again
AWESOME CUSTOMER SERVICE!!! We needed an upgrade on our storage unit to a bigger unit. The gal got us in fast, made sure our new unit was right next to old one so it was easy to move and she was just awesome and on it. Thank you
Great service and very clean & secure location! The staff here, especially Kris, are exceptionally friendly and helpful. They made upgrading our unit a cinch. Definitely recommend!
This is an excellent, clean and well lit facility. A lot of things are self service, which is great for people who need to get stuff done at odd hours. And if you do have a question, the staff are super friendly and helpful. I’ve been a customer for most of the year. Working with the folks at the desk, I’m convinced this is the “forever home” for all the junk that used to live in my garage. Now my family gets to keep their treasures, and I get my garage back!
The service is good stuff and also pretty train people there like Robin, she help me with everything I needed.
Awesome,amazing and very friendly!!!! Robin and the crew are Super Hero’s!!!!!
Safe, clean and convenient. The staff are super friendly and helpful. Thank you for providing us a safe place to store our belongings.
Robin and Kris were amazing. This place was a real time/life saver when I needed them. Super easy to get into/out of the bldg, and never had any issues.
Super helpful and friendly, honestly would have kept the storage unit because they were so nice!
Wonderful storage facility! Robin is absolutely wonderful:)
I give this place 5+ stars. Thank you Robin for remembering my daughter and making this a great experience for her. We recommend this place and she will be returning here next spring.
Amazing team here. Clean, helpful, plenty of carts to move your stuff in and out. For the guys…the ladies are all gorgeous!
Kris and Robin are amazing! The move was so easy and they helped make things work when I needed a bigger unit last minute!
Was helping a friend move stuff in and they didn't tell them the doors lock at 9pm! No sign, nothing reminding you or letting you know! We called and they told us we can't do anything. I feel bad they are paying for a unit here!
Like why have a key code or customer service number if it's not useful?
Was always pleasant, quick easy painless Robin was a great help!
Great service
I went to the storage unit from this facility and a 10 x 10 space. Check out was good able to get a unit without having to bug a person or check out was also equally easy. They didn’t charge me for an extra month.
They saved me 100$ for being late by a day. Big thanks!
Robin went above and beyond to help me with a problem I created. She didn’t have to but she did and she turned around what was very difficult day for me up to that point. She is THE example of stellar Customer Service and I hope the very highest executives at Public Storage are aware and will recognize Robin for the value she brings to your company!!
Thank You Robin!!!
Gina M. Eason
RENTER BEWARE: I had the worst experience you can have with this establishment. A burglary happened on the property the week of July 1st 2022, my unit was one of those affected. I was not notified AT ALL by the front desk. Luckily a police officer was notifying all renters who were affected, he let me know on the 15th of July that he would like me to contact him and for me to go to my unit as soon as possible so that I could see for myself if items were stolen.
That is over 2 weeks that absolutely no one from public storage contacted me, left me a voicemail an email NOTHING. I was enraged when I found out and when confronted the staff did absolutely nothing to make me feel any better. Not even a sorry. Needless to say I grabbed what remained of my things and moved it all out immediately. Not only are they expensive but they are unreliable and clearly don't care about their customers. Go literally anywhere else, this was the worst experience I have ever had with an establishment deadset on conning their customers so they don't lose a buck.
Robin was in the office when I went to rent a storage space. She was wonderful! She explained all the different sizes, spaces, and costs. Showed me different units and helped to make my decision! I highly recommend this storage facility to anyone! Great experience, easy access! Thank you Robin!
I am currently renting a space at the Bothell location. They had a great deal on the first month and it's been easy to use. I also wanted to publicly acknowledge the great job Robin is doing at managing this location. She has been friendly and helpful, and she clearly works hard at her job. I hope she get's a promotion and a raise!
The location is great. Robin was extremely helpful and the entire setup process was smooth. The floors could probably use a map, but once you get the hang of it it's not hard to navigate.
Clean, secure, friendly staff... definitely worth using.
Amazing staff! Clean and accessable place too. Adriana was a great caretaker and I'm glad to have made the purchase!
Update* the location is still great! Low prices if you don't mind distance.
Wonderful team here at the Bothell Public storage! Robin and Naomi helped me and my partner get settled into our unit! Very easy to understand, app access it great!
I rented two units at this Public Storage location (right on the Bothell/Kenmore border) for a few months. It was a much better experience than other storage units I've had in the past. All the units are indoors, and the buildings are well maintained and in great condition: wide halls, clean floors, spotless bathrooms, comfortable temperature. Robin and her team made checking in and checking out smooth and painless. Highly recommended.
Robin is a veritable badass. To put it frankly, she turned around what started as a shaky online sign up experience into an absolutely great one in person. She was able to get me a fantastic price and unit to rent and was super helpful and friendly. Very happy customer. Thanks again! 👍🏼
The manager, Robin, is so nice and helpful from the first second of the first phone call! They have awesome customer service and the space is very clean and easy to access!
Reserved a unit, then within 24 hours of the reservation found out things had changed and I did not need it. Not only was he the process a pain but I found out that I wasn't canceling a reservation but I was vacating a space I never moved into. I was only guaranteed a return on half of the money that I paid during the reservation process.
The people were great but I got really tired of hearing there's nothing more we can do.
Tommy and Robin (at the desk) provided a great checkout(?) experience. They were so sweet with such nice smiles and light jokes, and I felt very welcome even as I was leaving the unit. Throughout the duration of our unit rental, the public storage unit itself was always cool and clean, and the carts provided have such nice wheels (I have a thing for that sorta stuff :)).
Robin also remembered me and my mom from a long time ago when we first opened the unit, and it felt nice to be recognized.
I am an Epileptic an had a seizure in my storage. Me an my wife was given no warning just get out. I know I can't sleep in the storage. I can not control when I have them. Me being black and her a Native. She has been by my side of 9 years. I really would appreciate. You all having a little compassion for the disabled. Racism in Bothell is unreal. But thank you for further reminding me of that. NE end of Seattle.
I hope you all have more compassion for people with Epilepsy. My husband. I know what it looked like. I didn't explain cause she was you can't sleep in here. We know that but. He can not control when he has one. An really didn't want to explain. Cause a Black man and a Native women together in a storage. He sleep. Bothell always lets us know where we are at. Racism on this side is unreal. This is America. His is Marquis Clark. But thanks.
The store manager Robin has great customer service skills and was very helpful as we transitioned into our unit. I would high recommend this location.
Robin and Naomi were super friendly and helpful. Nice to get a warm greeting when coming to the facility.
Great service! Robin and Naomi were very helpful and got me an amazing deal. Highly recommend this place since other storage facilities are more expensive.
Totally impressed. As I walked into the office to vacate my space, I was immediately greeted cheerfully by Robin and Trinity. They were busy at their computers, and so quickly processed my vacate. They are two cheerful, professional ladies. Also, I was impressed with the total cleanliness of my storage space and the hallways.
The whole team, particularly Robin were excellent! Kind, responsive and prices were extremely reasonable. Cannot recommend enough!
Came in to get a storage unit and was greeted by Robin at the front desk. She was amazing! Signing up for a storage rental was quick and easy. The customer service and cleanliness were top notch!
Friendly staff, nice location, units are clean and climate control. Rosemary was great, she got me checked in quick and ensured I was all set. Definitely recommend.
Robyn, I hope I’m spelling her name right. Anywho she was very helpful and friendly. Glad to have my unit at this location knowing someone like her is around.
Very clean, easy access, and friendly staff.
Bothell location is awesome! I recently had the dreaded task of putting furniture, etc in storage. Robin was very friendly and helpful in answering my questions. The online set up process was very quick. Property is clean and secure. Love the app for accessing the building and managing my account. Robin helped another of my friends get a storage unit yesterday. If you need storage, Robin will take great care of you!
Robin and Naomi are great! My first time renting a storage locker and they made it flawless! Their customer service was top notch and their positive attitude and friendly approach made me fell comfortable that I had chosen the right place to store my belongings! The facility is clean and easy to get to. I'll recommend this location and Robin and Naomi's helpful assistance to anyone!
Robin and James are both very helpful and courteous. This is my 1st time using storage and they took time to explain and show how things work here. I would definitely use this storage again in the future. Highly recommended for its place and staffs
Robin was amazing! Great customer service, especially for my very first time ever renting a storage unit. They made my experience seamless. Thank you so much! If I ever need such services again in the future I know exactly who to reach out thank. Can't recommend enough!
Robin and James are super helpful and really friendly! They made the rental easy, and had great suggestions for maximizing space.
Excellent interaction with Robin. Thank you Public Storage for providing a much needed service.
Robin was absolutely excellent!! Very attentive to my needs. Told me about the app for convenience, and was very honest and informative. Thanks Robin!!
James and Robin were super helpful! Sign up was quick and easy. The office area and storage unit were super clean! Feel good about storing our items here.
Robyn was not just a pretty face she applied every promo that was allowed spoke quickly but informative, best of all got me in with a storage unit in no time at all!
This is probably my favorite Public Storage. Moving in and moving out was painless and hassle free! They have codes for building and elevators for extra safety (which I appreciated because I would come drop off my stuff after work in the dark). Creating an account took 5 minutes and closing it out took 5 seconds. Shoutout to James and Robin for being the sweetest and so very helpful- on the phone and in person! Thanks, team!!
Very helpful staff and Quinton keeps the office immaculate.
Robin and everyone here are amazing person and provides excellent customer service. they helped us with so many things, I love them!!
Used this storage place for over a year and everyone I ever interacted with that worked there was always so nice and helpful
I've used Public Storage several times throughout the years, and this is the best one yet! Robin, the property manager is amazing with customer service. She went beyond the call of duty for us! I wish all the property managers were as kind, attentive and willing to serve as she has been! The facility is run with precision and is very clean. I would highly recommend that if you have a choice...store your things at this facility!!! It has been worth the extra drive for us!
Rosemary was great! Very professional, efficient & friendly. Top notch service!
Worst storage ever they stole my stuff and sold my unit and didnt even notify me! Im lawyering up they wont get away with this!
Robin helped us get set up quickly with the best deal. Thanks!!