Public Storage Self-Storage Units at 9000 NE Bothell Way, Bothell, WA

UPDATE (Sep 2023): Recently, I downsized from a 10'x20' to a 10'x15' (finally!). Goal: 10'x0' :). Again, I am really impressed with the excellent level of customer service at this location. In particular, Robin and Kris. They are very knowledgeable, courteous, and also creative problem solvers. ------------ Sadly, I have way TOO much experience renting storage units over the years — having rented from multiple storage companies/locations in King County and in another state. This particular Public Storage facility is by far the best storage location to-date. The facility is secure, clean, and climate controlled. The staff over the years, in particular, Debbie who works there now, are friendly, professional, and helpful. The rates are very competitive for what the location offers.

Kris was helpful and friendly.

Robin is an incredible associate! She is polite, friendly and knowledgeable. She helped me out with everything that I needed!

This public storage facility is great .Robin is the best…

Robin helped my family get a storage unit fast and easy! Thank you!

I had the best customer service today from the manager Robin who is an amazingly sweet person!

Robin was FANTASTIC and the entire rental process was fast and smooth! Love the app too!

The people here at this location are OUTSTANDING!!!! They care about their Job & have mich pride in it…. IT SHOWS!!!

Kris was very helpful in explaining the storage unit sizes and even helped transfer me to a more appropriate sized unit at no cost. Thanks much!!

Robin is fantastic and really helped me find the perfect solution for my storage problem! Thank you Robin!

Robin and Chantel were super friendly, helpful and very sweet!! They made the rental process really easy and smooth! Highly recommend their store!!!

Great experience! Kris was very helpful, knowledgeable, and professional. The whole process was seamless. Thank you, Kris. This location does not leave one hanging on the phone. They respond promptly. Thank you as well, Quinton, for your guidance on the move in day.

Great staff ! Robin was so nice and explained the whole process easily to us. We’re first time storage users in WA and if you’re thinking of doing it, this is the place! Our home feels so much less cluttered to have our seasonal items here and in a clean and secure facility.

Robin helped me with so many questions about transferring units. Super helpful and friendly service. Wouldn’t have been a smooth transfer without your help!! Thank you! 🙏

Kris was super helpful in getting us set up in our space this morning. Facility is clean and well-maintained. Convenient location.

Robin and Chantelle were great to work with!

Really great area, really clean. Love this place. 🙂

Love this place! Kris and Robin are the best. Been here for over a year and always get great service!

friendly, helpful staff and easy process to check in! my brain was operating at like 20% capacity from moving stress and they were still patient with me so i’m grateful 😂

Great experience! Robin is very friendly and knowledgeable about everything. The company is lucky to have her representing them. I feel like my items are safe and in a temperature controlled environment. I’ve been there about 11 years and never felt the need to move things. If I need help all I have to do is ask. If you’re looking for storage, look no further! Can’t go wrong with this one.

Great experience for my first time putting my things in storage. The staff was friendly and helpful. The building was clean and well maintained.

Spoke with Robin, excellent customer service. Explained everything with ease and friendliness. Thank you so much for your help.

*UPDATE* Was called after former poor review, and apologized to and am satisfied by the response by PS, and so I Am adjusting star rating. Most of the time good customer service. Yesterday, rudest woman ever was on staff.

Best storage place . Very clean place with wonderful staffs. It is located in Bothell . Also it is located close to Kenmore and Kirkland. thank you all staffs .

Robin and Kris were awesome!

After a super last minute change in our move, we have been working to come up with a plan and Robin was awesome about figuring out how to make it work. She found the perfect size unit and also made sure that we could move in right away and get everything loaded right on time. She was fantastic and even remembered us when we came back to add another round of stuff. Really great customer service! Thank you!

This location is great and it's clean and the staff is friendly!

Robin was absolutely fantastic! We were in a total bind and on a time crunch and she helped us figure out the best way to get our storage unit set up before a big move. We will for sure come back to see Robin and appreciate her great customer service. Thank you!

Chantelle was very helpful. She showed us the unit we were considering and we were able to get one same day. Excellent customer service and very friendly. 🥳

Chantelle was an absolutely amazing person and helped us through the rental process very quickly 10/10

I rented a unit from here recently. Chantelle assisted me with the rental process as well as showing me the ins and outs of the building. Great friendly, knowledgable service!

Place was clean and accessible with friendly staff. Unfortunately I ended up being over charged multiple times because their auto pay system is faulty. Never have had any auto pay issues in the past, and they refused to refund my the late payment fees. Such a joke. Assume you'll be paying significantly more than the rate offered every month. I will never use them again and I suggest you look elsewhere for your storage needs unless you feel like being bent over on the regular.

Just got some stuff moved in today, truly a 5-star experience! Both staff members were professional and personable; they were welcoming and transparent about unit pricing & policies and I never felt “in the dark” about anything. Honesty is key, and I have the utmost faith that my belongings are safe here! Also notable is just how nice the facility is! At the time of writing, everything looks clean (and shiny with a new coat of paint!). It always improves confidence when the facility is well-maintained! Ask all of the important questions—the staff will have answers! This location is by far the best Public Storage location I have rented at, I’m happy to have found it!

Staff are very friendly and helpful. A very clean facility.

(Edit at the bottom) Robin and Maria were fantastic! Maria called me shortly after I reserved a unit online and personally invited me in to check it out. When I got there, Robin was available to help me out. She showed me the unit and clearly described all of the benefits Public Storage offers. She showed me how to use the app and made the whole process super quick and easy! They were both fantastic when I was checking out at the register. I checked out a few other storage places nearby before I stopped here and I left there feeling very confident that I made the right choice going with Public Storage, specifically this location. Thank you two again!! 5 stars. EDIT- I am updating my review because of a phone call I had this morning with Kris, the property manager. I got lost in the building as it was my first time actually navigating through the units and ended up leaving the building at 9:01 or 9:02. I got a “courtesy call” saying that I left after hours so I explained the situation and she seemed understanding then adds “well I saw you pull your car off the property at 9:06”……. So apparently if this happens enough times they have the district manager potentially fine you or terminate your rental agreement. Just a heads up for everyone. I just barely moved my stuff into the unit and everything was great with the first two ladies that helped me, but a “courtesy call” saying I need to be physically out of the parking lot by 9pm is a little ridiculous considering I literally just needed my car to warm up.

Robin is the best!! Friendly, proactive and knows what to do. I rented a space that was too small for all my stuff and she promptly offered me the perfect size unit at good price. She made me feel important and very happy to rent at this location. She is excellent at customer service and even seems to enjoy what she is doing! Thank you Robin for making my day. Brian Dawson

Always happy to leave a review when requested if deserved, and these guys definitely get top marks across the board. Very friendly and helpful staff, diligent on followup, very clean facilities, sufficient carts, safe grounds, and the price is right. I've rented here twice now and I can confidently say that my stuff will be where I left it, in the condition that I left it. 😂 (One minor quibble: the door to the second building sticks, and has done since my first time renting with them. If that's the only issue, though, I'm happy!) Edit: promised I'd edit my review to mention that Tommy was extra helpful. Thanks for helping out my buddy, T-man!

Robin was amazing and helped us get into a space. She was friendly and provided the best customer service so that we had an amazing experience! The facility is spotless clear and the units are perfect. I never thought I would rave about a public storage facility, but here we are. I would highly recommend this location.

Amazing customer service! Quinton was an absolute pleasure to work with. He was extremely patient and kind as I had my own issues in finding a suitable unit to store my stuff while changing my mind several times throughout the process. Walked me through several units answering every question I had as well as provided me with additional information I didn't think to ask. I felt heard, looked after and felt as though he truly cared about my storage unit leasing experience as a whole. I would recommend this Public Storage location to anyone who wants to feel peace of mind about their items being stored away from home!

Great place with good prices and clean storage. But the highlight is the staff. Tommy and Robin are as friendly, pro and funny as possible. They explained how everything works, Tommy showed me the storage, explained how the application works and helped me arrange everything quickly and easily. Great job, I am extremely happy to use the services of this location. Great job👍. I see what I’m paying for and will recommend this place to my friends.

Best storage place. Kris at Bothell location got me a unit and had keys in hand less than an hour. She could tell I was upset and was incredibly kind, amazing person. Will rent here long term!

Wonderful care,

I reserved a unit at Public Storage online. Upon looking at the size guide on their site, it showed me two images for small storage units. A 5x5 and a 5x10. Both units had a person standing by the entry of these storage units that resembled a regular size door. I chose the 5x5 because it fit my needs. Next, I went to find a unit for the 5x5 that met location and price because I have a budget. I would have never chosen to rent a unit for the higher priced 5x5 units because it simply wasn’t in my budget and was looking for long-term storage. After reserving the unit and paying for rental ($33), admin fees ($29), and lock ($22.01) for $84.01 I showed up on the date (4/4/2023) I opted to start renting the unit. When I arrived, the unit looked like a cubby hole. The office was closed so I left a voicemail to get his issue resolved. Upon thinking that I may have reserved a 3x3 I went online to reserve the correct size. Unfortunately, when I went back to look at the emails I reserved a 5x5. This made me ever more confused and opted to wait until hearing back from Public Storage. I work nights, so I missed the call from Public Storage on 4/5/2023. I returned their call immediately and spoke with a Robin (unknown if correct spelling). She let me know that the unit I rented was the correct size and she saw I put a hold on the same size unit. Robin informed me tha she could upgrade me to the unit I was expecting but at a higher price. I asked the price and she informed me either $52 or $62. This was currently out of my budged and asked for a full refund. She informed me due to policy I could only get the lock refunded. I informed her that the website misguided me to the size of the locker. Robin informed me that was corporates website. I asked if corporate owned her location. She informed me yes. I refused to accept the refund of the lock and asked for the corporate number to get the situation resolved. When I called into corporate, they were closed. I went online to search for any corporate emails so I could email someone about this issues because I work graveyard shift and emails to avoid missing a call. I found a Debra Wright, Customer Service Director for Public Storage. I sent her an email explaining the situation about feeling deceived by the storage size and providing detail and images. Debra obviously couldn’t be bothered and sent it to someone else. You would think that a company with 1.5 stars on BBB would handle every customer complaint serious to improve their rating. I never received any reply but a receipt of a refund for the lock that I refused originally. No explanation or reply to my email and me eating the $62 for storage and admin fees. I am simply embarrassed by the actions of corporate. When someone takes the time to write a very explicit email of the issue and simply gets ignored you should know where you stand as a customer. Location: 9000 NE Bothell Way Bothell, WA 98011

Robin is an amazing property manager at the Bothell location. Excellent customer serivce. Very well informed of all policies and proceedures. Showed everything that I needed to know. Very detailed and informative. 5/5!

I’ve had storage here for several years now. It’s always clean and well maintained and the staff is always friendly and helpful.

Here got the excellent job.

The staff here is friendly and courteous, especially Robin, who went out of her way to maximize my experience. Reasonable rates, excellent staff, and a very convenient location. I highly recommend.

Kris and Robin were so helpful and even assisted us with planning our cross-country move! We love having easy access to our unit and the elevators make moving boxes into our space easy. We highly recommend working with this crew to meet your storage needs.

Good customer service

Excellent location and great service from Robin (manager) Kris (the star performer for the day for me). Way too good service to expect from a storage space business. Surprising. Isn’t it? Thumbs Up!!!

Good place for renting a storage room.

Kris was very helpful and gave me all the info I needed!

I am very satisfied with the customer service at this storage location. Robin was incredibly friendly and helpful and always found a way to accommodate the constantly changing plans during our move. Will happily store my stuff here again

AWESOME CUSTOMER SERVICE!!! We needed an upgrade on our storage unit to a bigger unit. The gal got us in fast, made sure our new unit was right next to old one so it was easy to move and she was just awesome and on it. Thank you

Great service and very clean & secure location! The staff here, especially Kris, are exceptionally friendly and helpful. They made upgrading our unit a cinch. Definitely recommend!

This is an excellent, clean and well lit facility. A lot of things are self service, which is great for people who need to get stuff done at odd hours. And if you do have a question, the staff are super friendly and helpful. I’ve been a customer for most of the year. Working with the folks at the desk, I’m convinced this is the “forever home” for all the junk that used to live in my garage. Now my family gets to keep their treasures, and I get my garage back!

The service is good stuff and also pretty train people there like Robin, she help me with everything I needed.

Awesome,amazing and very friendly!!!! Robin and the crew are Super Hero’s!!!!!

Safe, clean and convenient. The staff are super friendly and helpful. Thank you for providing us a safe place to store our belongings.

Robin and Kris were amazing. This place was a real time/life saver when I needed them. Super easy to get into/out of the bldg, and never had any issues.

Wonderful storage facility! Robin is absolutely wonderful:)

Super helpful and friendly, honestly would have kept the storage unit because they were so nice!

I give this place 5+ stars. Thank you Robin for remembering my daughter and making this a great experience for her. We recommend this place and she will be returning here next spring.

Amazing team here. Clean, helpful, plenty of carts to move your stuff in and out. For the guys…the ladies are all gorgeous!

Kris and Robin are amazing! The move was so easy and they helped make things work when I needed a bigger unit last minute!

Was always pleasant, quick easy painless Robin was a great help!

Was helping a friend move stuff in and they didn't tell them the doors lock at 9pm! No sign, nothing reminding you or letting you know! We called and they told us we can't do anything. I feel bad they are paying for a unit here! Like why have a key code or customer service number if it's not useful?

Great service

I went to the storage unit from this facility and a 10 x 10 space. Check out was good able to get a unit without having to bug a person or check out was also equally easy. They didn’t charge me for an extra month.

Robin went above and beyond to help me with a problem I created. She didn’t have to but she did and she turned around what was very difficult day for me up to that point. She is THE example of stellar Customer Service and I hope the very highest executives at Public Storage are aware and will recognize Robin for the value she brings to your company!! Thank You Robin!!! Gina M. Eason

They saved me 100$ for being late by a day. Big thanks!

RENTER BEWARE: I had the worst experience you can have with this establishment. A burglary happened on the property the week of July 1st 2022, my unit was one of those affected. I was not notified AT ALL by the front desk. Luckily a police officer was notifying all renters who were affected, he let me know on the 15th of July that he would like me to contact him and for me to go to my unit as soon as possible so that I could see for myself if items were stolen. That is over 2 weeks that absolutely no one from public storage contacted me, left me a voicemail an email NOTHING. I was enraged when I found out and when confronted the staff did absolutely nothing to make me feel any better. Not even a sorry. Needless to say I grabbed what remained of my things and moved it all out immediately. Not only are they expensive but they are unreliable and clearly don't care about their customers. Go literally anywhere else, this was the worst experience I have ever had with an establishment deadset on conning their customers so they don't lose a buck.

Robin was in the office when I went to rent a storage space. She was wonderful! She explained all the different sizes, spaces, and costs. Showed me different units and helped to make my decision! I highly recommend this storage facility to anyone! Great experience, easy access! Thank you Robin!

I am currently renting a space at the Bothell location. They had a great deal on the first month and it's been easy to use. I also wanted to publicly acknowledge the great job Robin is doing at managing this location. She has been friendly and helpful, and she clearly works hard at her job. I hope she get's a promotion and a raise!

The location is great. Robin was extremely helpful and the entire setup process was smooth. The floors could probably use a map, but once you get the hang of it it's not hard to navigate. Clean, secure, friendly staff... definitely worth using.

Amazing staff! Clean and accessable place too. Adriana was a great caretaker and I'm glad to have made the purchase! Update* the location is still great! Low prices if you don't mind distance.

Wonderful team here at the Bothell Public storage! Robin and Naomi helped me and my partner get settled into our unit! Very easy to understand, app access it great!

I rented two units at this Public Storage location (right on the Bothell/Kenmore border) for a few months. It was a much better experience than other storage units I've had in the past. All the units are indoors, and the buildings are well maintained and in great condition: wide halls, clean floors, spotless bathrooms, comfortable temperature. Robin and her team made checking in and checking out smooth and painless. Highly recommended.

Robin is a veritable badass. To put it frankly, she turned around what started as a shaky online sign up experience into an absolutely great one in person. She was able to get me a fantastic price and unit to rent and was super helpful and friendly. Very happy customer. Thanks again! 👍🏼

The manager, Robin, is so nice and helpful from the first second of the first phone call! They have awesome customer service and the space is very clean and easy to access!

Reserved a unit, then within 24 hours of the reservation found out things had changed and I did not need it. Not only was he the process a pain but I found out that I wasn't canceling a reservation but I was vacating a space I never moved into. I was only guaranteed a return on half of the money that I paid during the reservation process. The people were great but I got really tired of hearing there's nothing more we can do.

Tommy and Robin (at the desk) provided a great checkout(?) experience. They were so sweet with such nice smiles and light jokes, and I felt very welcome even as I was leaving the unit. Throughout the duration of our unit rental, the public storage unit itself was always cool and clean, and the carts provided have such nice wheels (I have a thing for that sorta stuff :)). Robin also remembered me and my mom from a long time ago when we first opened the unit, and it felt nice to be recognized.

I hope you all have more compassion for people with Epilepsy. My husband. I know what it looked like. I didn't explain cause she was you can't sleep in here. We know that but. He can not control when he has one. An really didn't want to explain. Cause a Black man and a Native women together in a storage. He sleep. Bothell always lets us know where we are at. Racism on this side is unreal. This is America. His is Marquis Clark. But thanks.

I am an Epileptic an had a seizure in my storage. Me an my wife was given no warning just get out. I know I can't sleep in the storage. I can not control when I have them. Me being black and her a Native. She has been by my side of 9 years. I really would appreciate. You all having a little compassion for the disabled. Racism in Bothell is unreal. But thank you for further reminding me of that. NE end of Seattle.

The store manager Robin has great customer service skills and was very helpful as we transitioned into our unit. I would high recommend this location.

Robin and Naomi were super friendly and helpful. Nice to get a warm greeting when coming to the facility.

Great service! Robin and Naomi were very helpful and got me an amazing deal. Highly recommend this place since other storage facilities are more expensive.

Excellent service from Robin and Naomi. Smoothly helped me clear up an issue with the app and went above and beyond to help me find the right unit for my needs.

Totally impressed. As I walked into the office to vacate my space, I was immediately greeted cheerfully by Robin and Trinity. They were busy at their computers, and so quickly processed my vacate. They are two cheerful, professional ladies. Also, I was impressed with the total cleanliness of my storage space and the hallways.

The whole team, particularly Robin were excellent! Kind, responsive and prices were extremely reasonable. Cannot recommend enough!

Came in to get a storage unit and was greeted by Robin at the front desk. She was amazing! Signing up for a storage rental was quick and easy. The customer service and cleanliness were top notch!

Friendly staff, nice location, units are clean and climate control. Rosemary was great, she got me checked in quick and ensured I was all set. Definitely recommend.

Robyn, I hope I’m spelling her name right. Anywho she was very helpful and friendly. Glad to have my unit at this location knowing someone like her is around.

Very clean, easy access, and friendly staff.

Robin and Naomi are great! My first time renting a storage locker and they made it flawless! Their customer service was top notch and their positive attitude and friendly approach made me fell comfortable that I had chosen the right place to store my belongings! The facility is clean and easy to get to. I'll recommend this location and Robin and Naomi's helpful assistance to anyone!

Bothell location is awesome! I recently had the dreaded task of putting furniture, etc in storage. Robin was very friendly and helpful in answering my questions. The online set up process was very quick. Property is clean and secure. Love the app for accessing the building and managing my account. Robin helped another of my friends get a storage unit yesterday. If you need storage, Robin will take great care of you!

Robin and James are both very helpful and courteous. This is my 1st time using storage and they took time to explain and show how things work here. I would definitely use this storage again in the future. Highly recommended for its place and staffs

Robin was amazing! Great customer service, especially for my very first time ever renting a storage unit. They made my experience seamless. Thank you so much! If I ever need such services again in the future I know exactly who to reach out thank. Can't recommend enough!

Robin and James are super helpful and really friendly! They made the rental easy, and had great suggestions for maximizing space.

Robin was absolutely excellent!! Very attentive to my needs. Told me about the app for convenience, and was very honest and informative. Thanks Robin!!

Excellent interaction with Robin. Thank you Public Storage for providing a much needed service.

Robyn was not just a pretty face she applied every promo that was allowed spoke quickly but informative, best of all got me in with a storage unit in no time at all!

James and Robin were super helpful! Sign up was quick and easy. The office area and storage unit were super clean! Feel good about storing our items here.

This is probably my favorite Public Storage. Moving in and moving out was painless and hassle free! They have codes for building and elevators for extra safety (which I appreciated because I would come drop off my stuff after work in the dark). Creating an account took 5 minutes and closing it out took 5 seconds. Shoutout to James and Robin for being the sweetest and so very helpful- on the phone and in person! Thanks, team!!

Very helpful staff and Quinton keeps the office immaculate.

Robin and everyone here are amazing person and provides excellent customer service. they helped us with so many things, I love them!!

Used this storage place for over a year and everyone I ever interacted with that worked there was always so nice and helpful

I've used Public Storage several times throughout the years, and this is the best one yet! Robin, the property manager is amazing with customer service. She went beyond the call of duty for us! I wish all the property managers were as kind, attentive and willing to serve as she has been! The facility is run with precision and is very clean. I would highly recommend that if you have a choice...store your things at this facility!!! It has been worth the extra drive for us!

Rosemary was great! Very professional, efficient & friendly. Top notch service!

Worst storage ever they stole my stuff and sold my unit and didnt even notify me! Im lawyering up they wont get away with this!

Just cleared out my unit! Stored items with this public storage location for 6 months and had such an easy time from start to finish. Was able to book everything online, make last-minute changes as necessary, move-in and move-out were both very clear and simple processes. Said hi to the management at the front desk once or twice (very friendly & helpful!) but no human contact was necessary at all for the process, which was great during COVID times. Definitely recommend this location!

Robin helped us get set up quickly with the best deal. Thanks!!

Robin is amazing person and provides excellent customer service. She helped get us into multiple units easily and with great conversation and laughter. Thank you Robin!

Kicking off the first month of renting a storage unit here and everything so far has been incredible. Super easy to get set up in person (website had a few little issues). Very easy to navigate through the elevators and hallways with large boxes and gear. So far so good!

Doug was very helpful

Asked us to leave a review: Experience was fine. Made us buy the lock. Sadly, they would not pro rate so we had to pay for a month when we only used 6 days. Not amazing.

Clean, big parking lot, friendly worker. Only reason I give it a 4 out of 5 is because the units don’t have lights in them.

Clean facilities, several levels of security, lots of parking Thx to Jason for setting me up, not bad for a new guy :)

Kimberly was new, and trying her best. Excellent job! Clean facility too.

I was visiting somebody who had a storage locker there and wanted to go to the bathroom but the bathrooms are locked. Not welcoming at all.

They are scam artists, reserved a 5x5 room online and it said it can fit a small rooms worth, when I got there the unit was 4 feet tall, you cant call that a storage unit, that is a car trunk. They closed before I could get back and everyone went to go hide in the back because they know they are scammers. Never ever do business here. Called customer service and they said I have to go in person to resolve this problem I haven't even opened the unit yet. It should be a crime that they don't tell you the height on the website. Very shady business stay away!!!! Inside was disgusting, they definitely didn't clean it

One of your middle-aged female staff is very rude and makes me feel extremely uncomfortable when asking her for help. I have told her that I lost my storage key. After my locksmith arrived, she was unwilling to give me my access code for the front door. The entire process was terrible.

Had a great experience at this Public Storage location. The staff working here was incredibly kind, helpful, understanding.

I guess my unit flooded and no one contacted me about it... there's white powder all over my unit and my stuff is molding

I give Robin 5 stars! She is very kind and patience and helps a lot later even after the store closes!

Quick and easy set up with awesome service. Great experience, highly recommend.

Babes and Jeff have amazing customer service and made me feel very welcome! Thank you🙏

Jeff was a great help and very professional. He’s super responsive, friendly and also patient. Thanks again for helping me out with my storage unit!

I had been storing here over one year. The access is very convenient and stuff here have been always so helpful. When I moved in, Debbie welcomed me with great introduction and assistance, so that I was very content for the whole year. Yesterday I happened to have left some abandoned boxes outside the facilities, I couldn’t make myself back to collect the trash that day. The next day I came there, I was told that Jeff had took care of that. I regret a lot that I had done this, but Jeff was more than wonderful employee at public storage!

Had a great easy thorough explanation and set up of how to operate the app and access the storage unit. Jeff was extremely helpful, friendly, and efficient.

Great Customer service, quick and fast!!!! Thanks Jeff and Quinton!!!

Is there access on the fourth of july

Debbie and Joanne are Amazing! They walked me to the units so I could pick one out, explained all of the charges, and the specials running, and even served me coffee while we waited for the computer to reboot. They were having technical issues the day I was there, but they soldiered through it, and made my day. Super nice people, and affordable storage. Thanks Debbie and Joanne!! Update: it’s a year later, on one of more hotter days of the year, and Debbie let me sit with her in the lobby waiting for the movers to come. Air conditioning, comfy chair, and good company (Debbie and Public Storage). Glad I picked this place.

Clean, lots of parking, reasonable price. Debbie in the office is nice and super helpful.

I put some stuff in and i took some stuff out.

Clean nice phacilities. Quite and we'll maintained..

Very helpful staff and reasonable rates.

[This review has been updated] i had a storage unit here for over a year and my things were kept safe and sound. very glad i opted for a climate controlled building. i was upset that they were going to charge me an entire month's storage rent for a unit i was only using for a few hours of the first day of that month while i vacated it, and i knew going in that they don't prorate, but that situation was ridiculous. luckily they were willing to work with me on a solution, so I increased my two stars to five stars to show my appreciation. the staff is very kind, especially to respectful tenants who pay on time.

Clean, easy to rent, fair price. They have carts to move your stuff and the elevators are spacious and work good.

I really liked that I could get everything done online. After finalizing everything I realized I didn’t get the right kind of unit (my fault) and Elijah was very accommodating helping me out to switch units. Very friendly staff and clean environment :)

Debbie was amazing, she took care of use.Best customer service ever.Pleade give her an award.

The one day I needed my stuff, I can't access it because keypad for entry is broken. Not reliable at all. At least be considerate and email customers about it or have someone on site till access closing time. Useless

Super easy to book online. 100% taken care of online and I just showed up and had unit number and code that same day before they opened. Received through text/email. Went in to office to see staff and they are amazing!!! Give them a raise!

Debbie and Eli are great.

Love these guys. Debbie & Eli are Always friendly and helpful. Top notch customer service. Location is clean and I can always find a cart!!

Don't use this site/company. This place is not secure and has a history of break-ins over the last couple of years and they have not corrected the problem. Light chicken wire ceilings and no internal motion-sensing alarms, this allows thieves to tailgate into buildings then after hours locate valuables and break in through the chicken wire, attack the locks from within, and tailgate out the next day. No response from management.

Lost the keys to my unit, was told to call and schedule the manager to cut the lock. Was left a message that they would not schedule it near the first of the month. Thank you for holding my Christmas decorations hostage for this single mother so you could gouge me another month's rent during a pandemic for an essential worker. I am thoroughly disgusted.

This storage facility rents to criminals. The staff are unhelpful. We had our unit cleared out by another renter at this facility. Do not place your things here.

Eli and Debbie were amazing! I rented the wrong unit and they helped remedy the situation so fast and easily. Thank you for your help! Took loads of stress off during a very stressful time. 🐝🍀

Climate controlled, clean.

Great customer service after dropping my keys down the elevator shaft 🤦🏼‍♀️ hand delivered my keys after they got the elevator guy out there to service and take a look. Very helpful

I loved the bothell location..very good rates very clean...very convenient with karts...customer service was fantastik.. The lynnwood location was so bad i moved out of there...a huge rodent problem...would not recommend the lynnwood location on 99 to anyone...tellin it like it is.

I would recommend this facility to anyone who needs a little (or a lot) of extra storage. Best rates around, great location and a very friendly and helpful staff (thank you Debbie for all the help with the move!)! A++++

Summary: Unsafe COVID practices, closed early, ants, locker not swept out. Rental experience not great. Over COVID shut down they closed 20 minutes early several times. The employee was in the parking lot and as we walked up she went ahead and locked the door. She would not let us in for a 5 minute drop off that we would have been out before closing time. We witnessed them closing early several times. Today I went and all the carts are gone. No sign no nothing. After waiting for five minutes to see if someone has a cart they are just returning. I trekked across the entire area to the office only to find they decided because people apparently are stealing the carts you need to sign a log book and give them a drivers license. With my kids waiting on other end of parking lot I did so. They did not offer or have sanitizer or wipes. They did not wipe down carts and with the employees and me five people in the space. I live with a high risk person and this was not ok. I try to limit the amount of people I see. I don’t need to see any of them. Does corporate know about this? They also only had a single pen to use and no clean dirty pen basket. I was extremely annoyed and accidentally touched my face while I was walking back to scratch. If I get COVID from this exposure you will be hearing from me since I don’t go out much. Also the same employee also told me I “was required to buy a stupid $20 dollar lock. When I asked her when she rented to me in March why I was seeing so many other types of locked on the locker she said she was going to cut them off and lock them out of the offenders storage container. That never happened more and more of the standard locks are in the building. Although new, I have seen ants and my storage room had a more than a bit of broken glass in it when we rented. Next time I will go someplace else. I would rent someplace else.

Every time I come after 7pm there are no carts they are locked up in the office how am I supposed to be able to move heavy stuff. It has happened twice this week.

In terms of the facilities, this place deserves 6 stars, very clean, climate controlled, well lit,etc. However, the policies seem a bit rigid. Recently, somebody has been stealing the hand carts people use to access their units. The management team has responded by keeping them in the office and only making them availalble during office hours. This effectively makes the units inaccesible during non office hours. Most people have neither the means nor the space at home to bring their own carts. My suggestion to management is to increase our rates a few dollars a month to cover higher insurance costs so that the carts can be replaced quickly and made available during non office hours.

Clean facility. Rude employees. Charge for a full month even if you only use 2 days if the next month.

Jordan was a great help and did a superb job getting me set up in my first storage unit ever. 👌👌

I give two stars to the PS system. I give five stars ⭐️ to the Property and Relief Managers. I am also adding information about one of the best moving companies in this area! They will treat you and your property well!!

Lindsay was so wonderful to work with. She was very knowledgeable of the unit sizes and helped me select the appropriate size based off my belongings. She made the rental process smooth and easy. i appreciated her help and kindness.

Jordan was very patient with my sarcasm and monetary frustration. He was very thorough in every aspect of the rental procedure.And gracious about my attitude.Pleasant and respectful.

Nice facilities

Very nice and clean storage. Christin gave me a tour and helped me set up my new account. Great customer service.

Sooo nice. Very clean. Lots of options and sizes. Debbie, Joanna and Jeremy are so great. They made check in so easy.

Clean, but afternoon not enough carts on Saturday

I love this storage facility - the front desk / management are awesome. Customer service is excellent. Facility is very nice. I will continue to use this location for all of my storage needs.

Super clean and feels very safe and secure. Joanne was amazing to deal with to get everything set up! The only downside is trying to get back into Bothell Way but otherwise this is a great PS location, especially compared to a lot of others in the area.

5 star service from Phil during my sign up process. Thanks.

Such a clean and new facility. Staff is very friendly. My only complaint is that the complimentary carts are hard to control.

Joanne is a ROCKSTAR!!! So helpful, willing to work on finding the right storage locker size for us; willing to honor phone quoted rental rate; find us the right storage locker size. The property is clean, secure, accessible. Couldn't be more pleased.

Joanne helped me select my unit and was so sweet and informational. We got a great unit for an even better price. Thank you so much for your help!

Joanne is a delight and very helpful

Excellent Service. Joanne was very helpful and the price is very reasonable. I would definitely recommend this location. Contact Joanne or Debbie (the manager).

Quick, cheap, and I have the storage I need for my work uniforms and goods. Was helped by Debbie and Kyle. Very professional atmosphere too.

Joanne was awesome really helpful and made the storage renting experience quick and easy!

very nice service。the space is great.

Joanne was awesome today showing me my unit. I didn't know if I was going to be able to buy a lock and she let me come back and get it! Units are clean and the property is nice. I like how quiet and chill it is.

Joanne was absolutely amazing ! great customer service and tried to help us all the way, we will always look for her! The facilities are new clean and very secured.

Place looks very nice But prices seem off. Twin size plastic mattress covers are $8.99. U-haul two miles down the street has them for $2.99.

Saved us money

Came in to grab boxes and bubble wrap. Joanne and Betty are fantastic with customer service!

Terrible layout. Hard to use. Felt like a prison. Nothing convienent. No drive up storage. Elevators were horrible. Carts were separatley locked. Prices were more than local competitors

Joanne was friendly, clear and professional providing a smooth and quick rental experience. Fantastic customer service and the location is maintained in like new condition. AAA+++

Debbie and Joan were a powerhouse of knowledge. They made a stressful task feel easy.

Clean and well maintained, friendly staff.

I am always uncomfortable storing my things. Having met with Debbie made me rest assured that all my questions were answered. Then she escorted me to a very clean and convenient storage unit. She took her time and explained everything to me in detail. Great experience all around. I'm just a bit sad that it's not 24 hour accessible. But perhaps that's what keeps the property safe and in order.

Debbie and Scott were SUPER friendly, helpful, and informative! They showed me the Unit I needed and made the rental process super easy! Definitely recommend Public Storage on Bothell Way. They will take good care of you, and the place is super secure! Rest assured!

Scott was very helpful. Very nice and clean.

Scott is great! Great customer service! The place is very clean and secure. Highly recommended.

Debbie was a professional and outgoing associate! She would offer suggestions when I was being indecisive, and helped me pick out my two lockers and organize the keys I was given for my units. I am happy I chose this place even if the drive is a bit further than others where I live.

We needed a storage unit for a couple of months during a transition to a new home, and we’re happy we chose this Public Storage location. Debbie and rest of the staff were friendly and helpful, and we had no issues. We would rent here again.

This facility is clean, easily accessible, and well located. Adriana went through the setup process efficiently and with a friendly, professional demeanor. She's a real star!

I highly recommend this location. The staff are always on top of it! Michelle and Debby were delightful to work with and made my rental experience stress-free.

Adriana was SUPER helpful (and quick) to get me situated. She and Debbie were knowledgeable and answered all of my questions.

Debbie was an awesome help, very friendly and stayed even past closing to make sure I was taken care of when my movers running behind. Really appreciated this a lot!

Diamond was a gem! She made the process, swift, efficient and a pleasant one. She was very accommodating, friendly and was smiling the whole time! Nice to walk into a place where you feel like the people that work there love what they do.

Thanks Adriana for your help! Lovely and with an excellent customer service.

Always issues with the elevators and getting a cart. Constant construction and obstructions. When I was moving out of this place an employee told me a date that I had to be moved out by to avoid additional charges which I did. I was then charged the following month and never refunded for $230. I was given a number to call the district manager because it was the only way to get a refund and they ignored my request. I will never do business nor will I ever recommend anyone else with them.

Had an awesome experience. Great customer service every time I walked in.

First time having a storage unit and they made the process as easy as possible and were extremely helpful and flexible to fit my needs! They also have everything you need which made moving way less stressful! Couldn’t have asked for better service!

went in for some boxes and Debbie was able to get me exactly what I wanted.

Where do I even start.. my experience with Bothell public storage has been amazing. Super friendly staff will help assist all of your moving and storage needs. I 100% give these guys 5 stars. And the management is the best. Keep up the good work 😉

Adrianna was super helpful

Debbie's amazing! Very helpful!

We had a positive experience with Debbie and Matt. Check in was relatively easy, unit was satisfactory, and they honored reservation prices. Overall experience was friendly and easy.

Good customer service came in to buy some boxes McShelle was very helpful price not bad

I went there initially for the location and the indoor secured units, but it was the efficient, knowledgeable, and patient service from Adriana and Debbie while I rented and visited my unit that made me confident that my storage needs would be well met here. Who you trust with your storage is an important decision when you care about your “stuff”. Check this place out when you are making your decision!

Staff was super helpful when I discovered that the roll-up door on my unit wasn't working properly. Jeannie and Mark found another unit I could utilize immediately! I was very satisfied with my experience at Sherlock Storage.

The staff has been consistently helpful and service-minded over the years we've been working with them. Because we have items in storage there and are living abroad, we've needed to coordinate with them remotely and plan out our time at the facility--and the staff responsiveness has minimized the trouble we face with this coordination. Thank you!

Excellent service and a very clean, convenient facility.

You'll get lost here, know your storage #

I just moved to Seattle area from Houston and needed a storage unit to hold my things till I get settled and found this business to be very helpful. Debbie showed me around the faculties', clean well stocked in moving boxes and any thing you might need, My time to get the storage unit was very fast and professional and I am very pleased with my experience.

It's very good place. Safe

Great customer service and facilities.

McShelle was so great! I had a wonderful experience at public storage with McShelle wonderful guidance and answering all my questions. Best customer service I had at public storage. Thanks!

I just rented a unit at this location and i could not be happier. Mcshelle was awsome she got me set up fast and was excellent to chat with.

I got a great price service was wonderful!!!! Yayy Debbie

The manager is friendly, it's clean and well maintained. Prices are comparable.

Fantastic staff and facilities!! I would definitely recommend to anyone. They have everything you could possibly want for your storage needs. They saved me I needed very prompt response and service. Debbie rules!!

Debbie is the best! Everyone else better try harder to catch up! : )

Very helpful with getting a perfect unit for my stuff!

Great and speedy check in

We had a great experience with all the employees at Bothell Public Storage especially Debbie. She was always so kind and gave outstanding customer service.

I have been using my storage unit since June of 2017. Almost every time that I needed help Debbie was there to help me. She has been the most helpful person I've meet since I moved to the Seattle area. She was actually the 1st person I met when I moved here. It's gonna be a bummer not seeing her when I stop in. Thank you Debbie for always being so wonderful!

Easy check in and friendly service! Highly recommend!

Great customer service. Thanks, Debbie, for your help!

It's amazing how something you use in your kitchen, like stretch wrap, can be a real life saver when moving or packing stuff up. Keeps your furniture from getting scratched. Plus you can easily put the nuts and bolts in a zip lock bag, and wrap it between layers of the stretch wrap, so when you go to put the piece of furniture back together your not having to wonder where you put the hardware!! LOVE how public storage sells the stretch wrap in very convenient sizes to use on furniture, seriously a must have not just for moving but if you plan to store anything around the house just keeps your stuff together and less likely to be dinged up and damaged!!

Convenient and clean. Debbie was very helpful and professional. Highly recommend!!!

Best ever! Natalie was great!!!

Great customer service from Debbie she was very informative helpful, warm, polite, and friendly.

Debbie has helped me when I was in a hurry! Much appreciated!

Wonderful experience staff is very nice and helpful

Great storage facility! Very clean and temp controlled, staff are very nice!

Excellent experience. Debbie was very watchful and attentive. Clean storage, climate controlled, and secure. Thank you!

I very appreciated Natalie for her help and service today. She was very professional and excellent in her work. She helped me to resolve some problems and she made everything easy for me. Thank you Natalie!

Came in early not knowing what to expect!! I was seen right away treated with kindness from Debbie the property manager!! She answered all of my questions and showed me around !! I would recommend this place to everyone

Had an effortless experience setting up my storage needs thanks to Debbie and her fantastic personality and professionalism! Need to store choose Public Storage Bothell!!

New lighting is awesome, great secure building to! Thanks Debbie. Love the remodeled office, looks cool.

Amazing service. My partner and I came in to buy boxes as we're getting ready to move. The Manager Debbie was there and she was so helpful. I admit we are a little excited, we just bought our first home. So we didn't know how many we'd need. She set us up with a great package, packing tape, packing supplies, boxes, and paper. Great prices and amazing, fast and friendly service.

This Public Storage is awesome! I just needed some moving supplies and Natalie was very helpful. Highly recomend this place!

This is a clean, heated, multi-story facility. Debbie is the manager and she is awesome. She is the most helpful manager I've ever met at a storage facility. If you need to store your stuff for a while, this is a terrific place to use.

Overall, it seems like a very secure place. I have to access my storage frequently and it's an easy process. The place is very well-maintained an clean. When I wanted to have a 2nd unit, there was no discount provided. I would have had to go to another location and have it in someone else's name to take advantage of a discount. In the end, I was able to squeeze extra things into my unit. I always hope Debbie is there; she is very helpful to make my visits as easy as possible, and is very friendly. The only issue I have is that they padlock the dollies which means I have to hand in my driver's license to get the key and can only use it within business hours; the first time this happened, I had to carry several small loads a long distance which took a long time. Now I know it has to during business hours and that's why I can't give this place 5 stars.

Great facility! Very clean, which is a huge deal to me :) Natalie is the gal that helped me & she was very friendly & helpful. I’d definitely store my stuff here again!

This place would get 5 stars but they only have 2 carts and they are locked up after the office closes. For some reason they lock the bathrooms as well... very inconvenienced

Awesome management!

Set up was easy and was given an great deal on my unit! 10/10 would recommend.

Needed to switch locker sizes. Figured it would be a pain- a long process. Debbie had it done in under ten minutes. Great work! Good service!

Perfect customer service! Neat and functional installations.Very happy with my choice. Congratulations to Debbie! She is wonderful!

Debbie went above and beyond to make sure everything was just right for us. Brand new customer but very happy!

Great service and people

My girlfriend and I had an amazing experience, it was quick, easy and the service was as good as we could possibly hope for. Definitely recommend this location to anyone for a stress free experience!

OMG... I had to go into the office again because once again I forgot not only my code but my unit number. A very friendly person named Debbie was working today. SO I get lost in a broom closet... she gave me my code after making sure I was allowed access to the unit and I was not some stranger trying to get into someone else unit which actually gave me a better sense of security with storing my very expensive things in my unit... she escorted me to my locker and helped me with my code. What an awesome lady they have working there. I think her boss should give her a huge raise or at least a bonus...

Debbie was wonderful and helpful!

Very clean, efficient, helpful and all around great experience.

Bryce did a fabulous job renting me a storage unit . 1032

Had a GREAT experience! Debbie is patient, knowledgeable and kind! Units are clean, temperature controlled and dry. Highly recommend this place! Sabrina D.

After all of the confusion with switching units and opening up a second unit for my dad, there was a late fee which the worker was very understanding and is waiving the late fee.

The staff have all been friendly and helpful. Place is clean with easy access. Love the access to carts.

Public Storage was very easy for us to access. The storage area was clean and well managed. Debbie was very pleasant - she arranged the paperwork and provided details of how the system worked. Would definitely recommend this Public Storage site.

Debbie was a great help

Deb really help me out in a tough time! Wouldn’t go anywhere else!

They were very helpful in getting my unit. The facility is clean and well organized.

Best storage facility this side of the Rio Grande! Deb is the best property manager this side of the Mississippi. Best experience I have had in my entire life

Awesome property

Debbie was amazing and very helpful. We were able to get a unit within minutes and started loading our unit right away. The facility is bright and easily assessable.

Great location and very clean . The staff was easy to work with . I would recommend this location if you want to keep your stuff safe . Debbie is one of the staff who really made my job easier and made a smooth process. Thank you DEBBIE !!

The staff is beyond helpful and Debbie is the best! The building is very clean, safe, lit well. I would recommend this to everyone that is looking for a great place for all your storage needs!

Using this storage location for more than 1 year. I found here good price and Debbie helped me a lot with the whole process. Easy access, clean facility, great rates and consistent service. Highly recommended, Thank you Debbie.

Debbie is the best at customer service!!!so helpful kind , always greets people s smile , she is the reason i used ''tis particular storage facilities. Thank you , Wndy Hall

Deb, at this Public Storage is a PHENOMENAL customer service employee!! This is a VERY safe and well cared for establishment!!

Been using this storage location for years. Thank you for your consistent service!

Debbie is always going above and beyond providing excellent customer service. Always a pleasure to work with. Thank you! (Stephanie Major)

I have been storing in this facility for 5 years. I havehad good service each time I have needed help from staff. The best was was this week when I dropped my keys down the elevator shaft. We could see them but not reach them. Staff, Natalie on,the day I dropped them, tried to help me retrieve them but was unsuccessful. She left a note for the main staff member, Debbie and on her first day back she had a plan to attempt retrieval and it worked on the first try. It was relief and gratitude for me. The staff has always greeted me cheerfully and been helpful. I do think the price is a little high and there are not incentives or rewards for long time rentals. The first month free is nice for drawing renters in but an incentive for long time, on time payments should have some reward also.

Debbie was very helpful, polite, and made the process super simple.

Debbie and her staff were amazing. Always super helpful and happy to provide amazing customer service. Facility is always clean and great location! I would highly recommend this location for storage.

I just moved my storage closer to home. This is a good place. Bathrooms need some help, but the rest is well taken care of!

Debbie is very efficient and helpful. The only thing keeping me from giving 5 stars is that the rent seems to go up every few months, which is a bit frustrating.

This place is very customer service oriented. See Debbie--she is the best 😀

Debbie was the most helpful person when I came in today! I needed to get a storage unit on a time crunch and she walked me through the building, helped me pick the right unit for me, and was so personable. I appreciated her time!

Everytime I come in here Debbie always helps me out. She is kind and patient and always, ALWAYS SMILING!

It was convenient to where I was moving FROM to where I was moving TO. Always easy to get parking and a cart. Grateful for a safe location to store my mom's valuables after she died.

Clean, friendly, and well priced.

Good service, willing to work with my schedual and knowlegable about storage practices

Easy, quick, and secure paired with friendly customer service!

Debbie is wonderful. Alway above and beyond.

I needed to get some stretch wrap for an upcoming move. Deb took the time to answer my questions and helped me to get the right size. She is friendly and very helpful.

Well I went in to pay for my storage and didn't know that I could've paid anywhere and at any location at public storage so I had a late fee on my storage unit in the lady who was working there Debbie was her name she was so kind enough to help me out and walk me through the process and told me I could get the late fee waived she was very very kind super friendly and help me through it to get my storage paid so a big thumbs up to Debbie that works at public storage in bottle keep up the good work Debbie and I gave her a five star rating *****

Deb and Jeannie are so amazing. I really enjoy seeing these ladies! <3 They make this process easy as pie!

Stopped in to get some packing supplies. I found exactly what I needed and at a decent price. Debbie is very helpful with the whole process. She asked all the right questions to help us get the supplies we needed for moving. I will shop here again. Thanks Debbie

Debbie was a great help

It was clear from the first time I spoke to the staff here that customer service is a top priority. The staff were friendly, professional, helpful and interested in making this aspect of my move as smooth and hassle-free as possible. They provided all information and details needed to access my the storage facility and my storage unit and didn't leave anything out. The facilities are clean, well-lit, and easy to navigate. While I often encounter less than adequate customer service in the greater Seattle area, the staff here are quite the exception and my experience was as positive as I could imagine.

Jeannie and Debbie Are Amazing with their customer service. They helped us pickout the right boxes and even brought it out to the car for us!!! I highly recommend this place to Everyone. 5 stars

Great experience. Left on short notice and theyre pro-rating my final month. Great and safe facility.

Good service, easy to find!

Decent price but it keeps going up, no access after 9 means I have to rush after work. Took them a month to adjust to DST so I was basically locked out, after several calls. Never return messages.

Clean, easy in and out, climate controlled. No complaints

I had a wonderful experience with Debbie. The price was great for the space. The facility was clean and there were ample carts to help loading.

Debbie was super helpful!!

Anji was wonderful! Nice, clean facility, great rates.

Very friendly manager. Easy access. Clean environment.

This place is awesome!!! Debbie is the nicest most helpful person I have met!

Debbie at bothell was most helpful

Amazingly helpful and friendly staff. Clean, secure, newer facility. Great prices!